1 Helpful Vote
Sail Date: August 2017
Overall, I would say we were happy with this cruise from Rosyth to Longyearbyen then back again. I'm not convinced I would cruise again with CMV, it would depend on the itinerary. The Good: The price was reasonable as we got a last ... Read More
Overall, I would say we were happy with this cruise from Rosyth to Longyearbyen then back again. I'm not convinced I would cruise again with CMV, it would depend on the itinerary. The Good: The price was reasonable as we got a last minute deal, yet had a better cabin than those who did not get the same deal... The cabin was clean. There was a good choice of food at the buffet. The Bad: The food was mostly always look-warm/under-cooked/overcooked The fish on the menu was not fresh. Keep your receipts to check later. The Ugly: Some of the staff obviously did not want to be there. e.g This is the only cruise I have been on to date where upon returning aboard we were met with complete silence from the staff scanning the boarding passes. I reported something serious to be told by staff they were busy and "not to worry as we are almost home". Read Less
9 Helpful Votes
Sail Date: July 2017
Although our expectations for an older, smaller ship were not over indulgent, the condition of this ship is just plain awful. Cabins had leaky pipes and showers, customers were moved mid-cruise for "routine maintenance" (???), ... Read More
Although our expectations for an older, smaller ship were not over indulgent, the condition of this ship is just plain awful. Cabins had leaky pipes and showers, customers were moved mid-cruise for "routine maintenance" (???), floors popped when walked on, and food (although very nicely presented) was of poor quality...as in what you might expect from McDonalds if it were properly plated. The food at the buffet was simply horrible, nearly inedible. Most of the service crew were, however, exceptional. The problems clearly rest on the company itself, not the people working on the ship. This was our third trip on the Marco Polo, and the deterioration of quality was unbelievable. There was very little information of value given at any of the ports, especially as to how far into towns and what transportation was available. There was a clear problem with reception personnel understanding English, one in particular was down right rude. We did not expect this ship to be like a 5 star cruise, but unless mammoth things are improved we would never cruise it again. Avoid this ship if you can. Read Less
8 Helpful Votes
Sail Date: July 2017
As we live in Yorkshire, it was easy to access the Port of Hull for our departure. We had already sailed on the Marco Polo to Scandinavian Cities from Tilbury, but this was so convenient for our trip to Norway. The ship is over 50 years ... Read More
As we live in Yorkshire, it was easy to access the Port of Hull for our departure. We had already sailed on the Marco Polo to Scandinavian Cities from Tilbury, but this was so convenient for our trip to Norway. The ship is over 50 years old and has character. It was immaculately clean and great emphasis is placed on hygiene. The staff are wonderful and the formal dining experience is excellent and we much preferred that to the self service restaurant. The staff knew us as individuals and called us by our names when they encountered us anywhere on the ship. We were placed with two other couples for evening dining and it says a lot that we are all booked to travel on the Marco Polo in 2018 for various itineraries. We thoroughly enjoyed the entertainment and there were various activities during the day for those wishing to partake. We did not use any of the ship's excursions, but sorted out our own, which were cheaper. I am surprised that there are not more positive reviews for The Marco Polo, as the general feeling was one of satisfaction and every day, we could see people booking future sailings. Read Less
10 Helpful Votes
Sail Date: June 2017
My mum and I took this cruise as we wanted to see St Petersburg and embarking from Hull was ideal as we live on the North Yorkshire coast! Embarkation was carried out quickly and efficiently and our suitcases delivered to our cabins within ... Read More
My mum and I took this cruise as we wanted to see St Petersburg and embarking from Hull was ideal as we live on the North Yorkshire coast! Embarkation was carried out quickly and efficiently and our suitcases delivered to our cabins within 2 hours! We mostly ate in Marcos bistro, but all food was excellent with a vast variety! First night we spent watching my brothers tug firm tow the ship out into the Humber! The cabin was a superior plus twin ocean view, we were situated at the bow of the ship where movement was felt a little bit on the first night but we got used to it and the rest of the cruise was smooth! Plenty of activities on board with a programme left in our cabin each night by Denys our lovely, friendly cabin steward! It was mums Birthday on the cruise and she was left treats, a card and a lovely cake in the cabin that day! I also went to purchase a Marco Polo book for her special day at reception but was given to me free by the staff and the girl even got the Captain to sign it! At night we went to the shows in the Marco Polo lounge and entertainment acts given by Andy Leach and Bruce Thompson, very friendly, which were great, also spent time in the various bars on the ship, Captains Club, Scotts Bar and Cocktail bar! Loved the shore excursions to St Petersburg, St Peter and Pauls fort, the evening folk show and Catherine's palace! Our only disappointment was we missed our shore excursion to Stockholm and the Vasa as we were up early to meet everyone at our allocated time but missed our tender boat as the girl calling the shore excursions didn't clearly call our group, though she said she did and we were still sat there a hour later! I was annoyed but this was our only hiccup! We made our own way ashore at Copenhagen, Tallin and Helsinki! Beautiful places! As for the diversion to the port of Newcastle, wasn't great but what can you do, these things happen and CMV made sure we were all transported back to Hull and once there Taxis were organised for everyone! Lovely cruise, would definitley go again! Read Less
9 Helpful Votes
Sail Date: June 2017
Chose the Marco Polo to move away from the larger ships. Boarded in Hull after overnight stay in Holidat Inn Hull Marina. Embarkation very smooth and well organised. Cabin very comfortable and crew very friendly and helpful. Booked port ... Read More
Chose the Marco Polo to move away from the larger ships. Boarded in Hull after overnight stay in Holidat Inn Hull Marina. Embarkation very smooth and well organised. Cabin very comfortable and crew very friendly and helpful. Booked port excursions for St.Petersberg only since other ports easy to get around on our own. Could have done with more time in some places. Very disappointed with the activities onboard compared to previous cruise vessels run by P&O. Swimming pool out of use for the whole 11 days - green slime and covered with net. No tea or coffee making facilities in cabin. Mealtimes very crowded and expensive to book one of the "special" restaurants (£20) Communication problems resulted in a delay at Kiel Canal and subsequently the return to Hull was cancelled and vessel ended up going back to Newcastle, presumably to avoid delay to the next cruise. Passengers disembarked at Newcastle and were transferred back to Hull by coach. A long day before the 5 hour drive back home to Wiltshire We would visit the Baltic again but not with Cruise&Maritime and not on the Marco Polo Read Less
5 Helpful Votes
Sail Date: June 2017
My wife and I plus two friends had been recommended to consider the Marco Polo. Prior to sailing we were alrmed by some negative comments on Cruise Critic and other sites and were thus delighted to find that the Marco Polo was brilliant. ... Read More
My wife and I plus two friends had been recommended to consider the Marco Polo. Prior to sailing we were alrmed by some negative comments on Cruise Critic and other sites and were thus delighted to find that the Marco Polo was brilliant. Yes the ship is old but it looks like a ship rather than a high rise set of portacabins. It is also exceptionally well maintained and the food (especially the food) and service were excellent. The drinks are fairly priced and whilst the drinks package sounds good value at £17pppn most would struggle to drink enough to warrant buying it. The red and rose house wines are very drinkable - and I don't even normally like rose. All the staff are hardworking, friendly and helpful. The cabin bathrooms need updating but the cabins are large, clean and well serviced. The beds are comfortable. Shore trips were well priced but the standard of the tours and local guides was mixed. Copenhagen's guide was a nice lad but with limited knowedge. Tallin's guide was excellent. In St Petersburg we did not use the Ship's excursions but prior to the cruise we booked a private tour through SPB. This tour was excellent and well worth the extra. Helsinki's guide was poor but the Stockholm guide was very good. The on board guest speaker (an historian) was excellent and gave us all a good understanding of Russian history (plus some french too) prior to our visit to St Petersburg. Read Less
12 Helpful Votes
Sail Date: June 2017
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship ... Read More
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship was old the cabins were much better than we all expected. The main area's of the ship were also kept to a good standard . The down side of the holiday was poor Organisation & training of the crew. The Dining experience was not what any of my group of 7 expected .....I have had better school dinners ... They tried to squeeze 11 people on a table meant for 8 in the Fine Dining Restaurant. When at sea no crew members seemed to be available to put out seating i.e. sun beds or cushions . Or to serve any drinks . So unless you sat in the blue haze of the smokers area . Which was by the only outside bar you had to walk to & from the front to the rear if you required a drink . The outside Buffet Bar was Also where the smokers all congregated , so again you ate your Lunch mixed with the pungent smell of Cigarettes or Cigars. The Waldorf Restaurant ( Fine Dining ) was hilarious. The idea of Silver Service is how fast they could throw the food at you . .....collecting plates before the table had finished, re-setting cutlery as you ate . Serving another Course before the table was finished with the previous one ect ect When we complained the waiter said " it was not a problem" .....we said it was .!! A five course could be served & eaten within 1 hour & 10 mins . We timed to prove it . The theatre did have quite a few good shows ...but unfortunately if you went at 7.30 for the 8 pm show You could never get a seat . Other diner sittings were saving rows of seats for their fellow travelers It was not until I made a formal complaint to the Head of the passenger services that a message was put out that seats could not be saved . Unfortunately I complained toward the end of our cruise as was always hoping it was going to improve ...More fool me . To top it all off . We were unable to pick up Fuel for our return journey ..in Russia (technical Problems) ??! So had to make an unscheduled stop ( which shortened our excursion time in Stockholm ) & Also meant for some reason which non of the passengers I spoke to could understand we had to disembark in Newcastle & be bused back to Hull a day later than expected But the joy of another day cruising was short lived as we still had to pack up & leave our cabins on schedule which meant we spent the day sitting with our belonging around us , as you would in an airport if you had a delay . Never ever use this company ever again Read Less
15 Helpful Votes
Sail Date: June 2017
Chose this cruise as it was going to St Petersburg, wish I hadn't bothered, the smell of diesel hit me and my daughter on embarkation onto Baltic Deck, we were held up for 25 hours on the return journey on the Kiel Canal, lots of different ... Read More
Chose this cruise as it was going to St Petersburg, wish I hadn't bothered, the smell of diesel hit me and my daughter on embarkation onto Baltic Deck, we were held up for 25 hours on the return journey on the Kiel Canal, lots of different stories as to why, the captain when he made an announcement could hardly be understood, in fact it became a standing joke among the passengers. We were all given £50 per cabin as compensation and the promise of free soft drinks, speciality tea & coffee for the Monday only to be told hours later we'd have to purchase them using the £50. The smell of raw sewerage permeated our cabin bathroom on several occasions and one passenger was shaving in his shower when he noticed he was stood in raw sewerage, the result being his whole cabin had to be disinfected! I decided to try this company having sailed with a larger cruise company on several occasions without any problems, one of the reasons I chose CMV was the lower price, and I found to my dismay you really do get what you pay for! Would I use them again?.....id sooner donate a kidney without anaesthetic, try them yourself at your peril. Read Less
18 Helpful Votes
Sail Date: June 2017
Just arrived back from our first ever cruise to Iceland from Hull. Embarkation was smooth, staff friendly and efficient. All excursions booked were well organised. Tender boats well run. Good range of food at meal times, you never go ... Read More
Just arrived back from our first ever cruise to Iceland from Hull. Embarkation was smooth, staff friendly and efficient. All excursions booked were well organised. Tender boats well run. Good range of food at meal times, you never go hungry on this ship!! Cabin was kept very clean. Cant comment on the entertainment as didn't see, but the ship has a nice relaxed feel , you can do what you like - dress for a formal dinner, or be casual - its upto you. My only negative would be the décor in some of the public areas is looking a little tired, and in need of updating - that said the staff work very hard to keep everywhere clean, and the drinks are a little on the expensive side - £5 for a glass of white wine. All in all an enjoyable holiday, and would definitely consider booking another cruise on this ship. Read Less
2 Helpful Votes
Sail Date: June 2017
was not sure bout cruiseing but all ways wanted to see the fyords so we booked and set sail from hull on the mv discovery and it was great got back rebooked on the azores again no complaints anoter great cruise and so on to our our third ... Read More
was not sure bout cruiseing but all ways wanted to see the fyords so we booked and set sail from hull on the mv discovery and it was great got back rebooked on the azores again no complaints anoter great cruise and so on to our our third cruise with cmv first on the marco polo but all ready booked for next year on mp from hull again its a great ship the food was brill and all the staff were great the ship was kept clean and our cabin was nice and clean all our shore trips were brill my partner loves flam will be back there next year like the smaller ships and adult only hope the staff are back next year on her and the craft lady as well keep up the good work cmv and see you all again next year would recomend cmv to any body Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.1
Family 1.0 3.1
Shore Excursion 4.0 3.3
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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