435 Cruise & Maritime Voyages Marco Polo Cruise Reviews

Very bad Captain (withheld info, broken English, rambling,..) He missed 10 ports of call. Tendering was a nightmare. Embarkation was a long process with no health checks at all. Provisions were not ready in Durban and we had to wait 3 days ... Read More
Very bad Captain (withheld info, broken English, rambling,..) He missed 10 ports of call. Tendering was a nightmare. Embarkation was a long process with no health checks at all. Provisions were not ready in Durban and we had to wait 3 days (more missed ports) to get the food on board. They still owe us 2 fare days of compensation that they would not give us on board. We will NEVER sail with CMV again. Horrible value, inept operation, missed ports, bad Captain and much more. AVOID!!! The elevator was out of service at least 7 different days so we had to use the stairs to go up and down. The passenger internet DOES NOT WORK AT ALL. Do not purchase it - you will be wasting your money. We did not have any live TV for 8.5 weeks out of the 11 week cruise. This is a very old ship and the company does not appear willing to upgrade internet technology or pay for satellite TV. We felt extremely disconnected from family and had great difficulty rebooking our flight when we arrived back 2 days early due to COVID-19. Overall, a nightmare of a cruise - NEVER again. Read Less
Sail Date January 2020
From the large warehouse for embarkment in Bristol thoughts of cheap and cheerful came in to my head. On board there was a smell of diesel in the lower decks. Cabin was clean but as the ship is 55 years old could not expect much. Biggest ... Read More
From the large warehouse for embarkment in Bristol thoughts of cheap and cheerful came in to my head. On board there was a smell of diesel in the lower decks. Cabin was clean but as the ship is 55 years old could not expect much. Biggest problem was the trip hazards in the door ways, raised lips on every doorway and uneven floors, on the public toilets two raised edges caught a lot of people out. They had to call the helicopter out twice, and by the end of the cruise many were sporting arm and foot injury's due to falls. Dining was in two times, and various size tables from two to ten seats. Food was good and plenty of choice with just over the hour from start to finish. This allowed time to get to the theatre to watch the show at 8pm. The biggest problem I had was the lack of time in the ports. Would arrive at 8am and leave at 1.30 or arrive at 7am and leave 12.30. By the time you had breakfast it only gave a couple of hours to see the place. Cobh was a complete waste and was only to drop people off as arrive 6am and leave at 10.45. By the time you paid for 165 car park then tips and drink package you could of gone on a much better cruise line for the same cost. Would I go back on to this ship no but spoke to many that have been on a few times because of its size. Read Less
Sail Date December 2019
Yes ? Why did we do it. Is this ship sea worthy? Smelly bathroom , advise anyone who goes to at least run the water for several minutes. (Think of Legionaries disease). Cabin clean but so outdated. Ours was also noisy (410 floor ... Read More
Yes ? Why did we do it. Is this ship sea worthy? Smelly bathroom , advise anyone who goes to at least run the water for several minutes. (Think of Legionaries disease). Cabin clean but so outdated. Ours was also noisy (410 floor 7) I cannot understand first timers to cruising even going on this ship again . Some suggested those who travel on Cunard are for want of a word 'snobs'. Well really get a life and travel better. We all deserve it . The staff need training on how to serve politely . All staff rushed us, at breakfast we were split up and made t o sit away from each other (four in our group) This ship still sails well good luck to anyone who books this terrible vessel. More negative comments that positive ones why then hasn't the company done something about it. Do they read these reviews Read Less
Sail Date December 2019
My husband and I have just returned from our 3rd cruise but first with the Cruise and Maritime (CMV). This was the Iceland and the Northern lights cruise also calling at Faroe and Orkney islands. We were on the Marco Polo in a superior ... Read More
My husband and I have just returned from our 3rd cruise but first with the Cruise and Maritime (CMV). This was the Iceland and the Northern lights cruise also calling at Faroe and Orkney islands. We were on the Marco Polo in a superior outside cabin (477). The ship is old and tatty but small enough to feel friendly and in our opinion, more personal than the huge cruise ships. This was a cruise of 2 halves, great shore experiences vs fairly terrible on board experience ( some admittedly not CMV's fault). We hit some pretty awful weather ( force 9 gales I overheard ), which on a ship with people already sick ( more about that later ) was not pleasant but obviously no ones fault. Even hardened cruisers were saying they were the worse conditions they had ever experienced. The time spent on shore was wonderful. We went whale watching with CMV which was fantastic, We saw some subtle northern lights whilst on the ship but later did a CMV Northern lights boat trip which didn’t seem value for money as the boat just took us out a bit in the bay we were docked in and not to a proper dark sky area. We also did a fabulous golden circle tour not with CMV but with a company called ‘FAB tours which was really interesting and thoroughly enjoyable thanks to a superb tour guide (Ragnor) plus it was substantially cheaper than the CMV equivalent, Ragnor picked us up at Reykjavik port ( a short stroll from the ship) and there were only 4 of us in the mini bus so felt very personal. We were able to do extra little things like feeding the iceland ponies and did not feel at all rushed , we even had some time at the end so Ragnor took us to see the cathedral and the pearl in the city. Definately recommended. We hired a car on Orkney which was easy to arrange, Avis car hire place was next to where the shuttle bus dropped us in town. That enabled us to see everything we could in the limited time there without the usual ‘hearding' . However unfortunately our time on Orkney was cut short by 3 hours ( out of the planned 8 hours) because our ship was held in quarantine for 3 hours due to the diahorrea and vomiting bug which had plagued our ship for approx half of our cruise. We made the most of our time there but we’re really disappointed by the short amount of time we had there. The bug meant that all public areas were closed apart from one restaurant ( the buffet was closed and cancelled to limit infection spreading) and the bars. This severely limited what we could do particularly on sea days. One main bar ( Scott’s bar) is available to sit in during the day but you cannot get a drink so you need to carry drinks up flights of stairs which is not safe , I suggested to reception that they consider opening it particularly in the circumstances However the receptionist just told me “ it’s not my decision" and refused to let me speak to his superior. Time to talk about ‘ the plague ‘ that struck the ship and its affect on our holiday. Passengers started suffering with diahorrea and vomiting approx 7 days into the cruise and it was spreading, of course these things happen on cruises, we all.understand that, however it is how it is dealt with and the treatment of the passengers that sorts the wheat from the chaff. Our experience of CMV is that they are definitely ‘ the chaff. Our cruise effectively ended with the outbreak and the remaining 5 days became an exercise in managing us with little regard to the fact that there were many trying to enjoy their holiday. The staff in general were friendly and helpful but even some of those were getting snappy and stretched towards the end of the Cruise. The management were nowhere to be seen. By the last few days we had the impression we were now just an inconvenience to CMV who just wanted us to stay out of the way so they could clean all public areas ready for the next cruise. So for a large proportion of our cruise there was no gym, hot tub, pool, spa, burger bar, craft classes, shops, buffet restaurant, library or card room. There was no attempt to reopen anything after it had been cleaned ( presumably to save them cleaning again before the next cruise) and the whole atmosphere became very unpleasant. There was very little in the way of information from our Captain who just occasionally made a dour announcement giving us information about our whereabouts that was available on the tv channel anyway, he sounded bored and lacked any humour ( which could have been helpful given the circumstances). However he kept the ship safe which is his job. The worse thing in our opinion was that at no point was there any acknowledgement of the distress we were experiencing, it was quite bizarre. All we received was a letter through the door explaining that there was a virus on board. I was ill for 2 days and my husband and I basically had to fend for ourselves paying for room service as I wasn't ill enough to qualify for free room service ! The daily ‘ explorer’ paper was our main source of information and was quite useful thank goodness. There were a few shining lights within the staff, for us it was our extremely hard working cabin cleaner Min Zaw who frankly deserves a medal, Colin our waiter had a sense of humour and the drinks waiter Tun in the globe bar always had a smile and a laugh. The food was at best mediocre, on par with a 3 star all inclusive hotel but wine on the vip package was nice and plentiful. Unfortunately this whole experience has put us off cruising at least for the foreseeable future and we would certainly never use CMV again. I wrote to CMV but only received a standard letter which did not address any of my concerns and just quoted policy at me – no apology for the way things were handled. They offered us a discount on our ‘ next CMV ‘ cruise which did make us laugh. In summary it wasn't the fact we were unlucky enough to experience a bug on board a cruise ship but rather how it was handled by CMV. Our takeaway lesson from this is ‘ beware cruisers, one bug on board and your holiday is basically over ‘. We work too hard for our holidays so .... Never again !!! Read Less
Sail Date December 2019
An excellent mini cruise. Despite it being a little rough on the crossing out we thoroughly enjoyed ourselves. The entertainment was very good with a new show each night. The singer and piano player in the Scott’s bar were excellent, a ... Read More
An excellent mini cruise. Despite it being a little rough on the crossing out we thoroughly enjoyed ourselves. The entertainment was very good with a new show each night. The singer and piano player in the Scott’s bar were excellent, a great way to sail away from Bristol. We chose a suite that did not disappoint, fresh canapés were delivered each evening. The dining experience was good for the money providing a 5 course meal in the evening. The ship is a little worn in places but overall clean and adequate. Some of the public areas look like they have been renovated. At no time did the ship seem busy, we could always find somewhere to sit. All the staff were extremely friendly and efficient. The drinks on board were good value with cocktails under £5. The only criticism I could find was the snacks at 11.00 were cold when served. Read Less
Sail Date December 2019
This was our first cruise and we are both in our mid 50s and still at work so this is our completely unbiased review about the Marco Polo ship. Firstly I have to say that this cruise ship has a non child policy and that the average age of ... Read More
This was our first cruise and we are both in our mid 50s and still at work so this is our completely unbiased review about the Marco Polo ship. Firstly I have to say that this cruise ship has a non child policy and that the average age of the passengers was at least 70 plus. The whole experience we found to be excellent. Embarkation and disembarkation was well organised and everything went to plan. The cabin (ours was inside on deck 7 ) was all we needed. The beds were comfortable there was plenty of room, the tv had entertainment on and also plenty of info about the cruise as it proceeded. The staff were wonderful. Nothing was too much trouble. They were kind, courteous and very respectful and considering some of the pompous, arrogant passengers we witnessed they had to deal with we admire them for keeping their cool and composure. Indeed the one disadvantage was some of the fellow passengers. Yes we did meet some lovely people but they also had the same opinion that we had that some people are never satisfied and really think that they are far superior than they really are. Some of the complaints we heard were quite frankly pathetic. If some passengers were used to been pampered on Cunard then they should go back there!! So going back to our experience the food was excellent. You have 2 options the Waldorf restaurant and the buffet lounge. The menus were the same but the Waldorf was waiter service. We ate breakfast and lunch in the buffet and dinner in the Waldorf. I would recommend to dine for dinner in the Waldorf. If you can tolerate your fellow passengers you are dining with the food and service was 5 star. 5 courses I can honestly say I could not complain about one of them. Fantastic presentation and superb quality. There was plenty of entertainment on the ship for all concerned, the gym and sauna were excellent and we also had a tour of the bridge where we found the crew to be informative, friendly and helpful. We did 6 excursions all very well organised and that was a theme through the entire cruise excellent organisation. Yes the ship looks a bit tired in certain areas but generally for us it was a touch of luxury. So in summary we enjoyed it immensely and would we book with CMV again YES. Read Less
Sail Date October 2019
It had always been a desire to travel to the Artic circle and see the Northern Lights. CMV offered this at the time of year which suited. We knew that it was a budget cruise, so went with an open mind. We did like the idea of a small ... Read More
It had always been a desire to travel to the Artic circle and see the Northern Lights. CMV offered this at the time of year which suited. We knew that it was a budget cruise, so went with an open mind. We did like the idea of a small ship as they tend to be friendlier. The only problem is being a small ship it gets thrown around alot more when the seas are rough. We have only been on larger ships, max 2500 passengers and in areas like the Med or Caribean which tend to be smoother. Our biggest problem was from the poor service received. Try for a pre-dinner drink in the Captians Bar and the average wait was 30 minutes. In the buffet you would never see a smile from the crew. One can only assume the management were extremely hard on them. The Waldorf restaurant was okay and the food was reasonable, but I had fish most days which was fine but it was always served the same. Never changed. Read Less
Sail Date October 2019
This was our second cruise and I found this one not up to standard. The good point was our room was great then all went down hill. Meals not that good all tasted the same no variety. The best thing was we met some wonderful people ... Read More
This was our second cruise and I found this one not up to standard. The good point was our room was great then all went down hill. Meals not that good all tasted the same no variety. The best thing was we met some wonderful people on board. The day paid trips over priced for what we got. To top it all off we where charged nearly $700.00 for tips two days before we disembarked, We had only a few glasses of wine and a couple of cocktails and a few beers. I do not recommend this cruise as you are unaware of any of this add on tipping until last few days. When you pay a big price to do this cruise you do not expect to be landed with this large amount. We do expect a few dollars but $700.00 Australian come on. Very disappointed will not do another cruise with this line. Read Less
Sail Date October 2019
I chose to travel to Canada and the Cruise and Maritime Marco Polo was available for the cruise. The ship is small and old. Built many years ago. It tilts and sways alot. It is suitable for retired and elderly people. I experienced stress ... Read More
I chose to travel to Canada and the Cruise and Maritime Marco Polo was available for the cruise. The ship is small and old. Built many years ago. It tilts and sways alot. It is suitable for retired and elderly people. I experienced stress because of a elderly woman who talked non-stop. The male supervisor who works in the buffet area, stares at you in a hateful way. He behaves as if he resents passengers helping themselves to food that they paid for! The buffet cooks behind the counter also stare in a nasty unpleasant manner. The tall, male security guard with dark hair, enjoys stalking women in a creepy manner. He follows women like a creepy shadow. WiFi is not available, so I could not access online banking. Some of the tours were suitable. For example, Montreal, Quebec and Sydney. The Marco Polo cruise was for 30 days to Canada. My dining experience in the buffet found a variety of cooked food. Chicken, fish, and vegetarian. Also salads. The Waldorf restaurant provides a daily set menu to choose from. Two or three starters, main meals, and desserts. Alcohol has to be paid for as extra expenses. Activities such as, comedy drama and singing was pleasant entertainment. There was a daily £5 charge for art classes, for this reason I only attended once. The service by staff in general was basic. The Scotts bar, had 1 good bartender who served nice cocktails. The cabin i stayed in was a standard room. Two single beds, a cabinet with drawers, a double wardrobe and one chair. A small shower room. With basic soap and shampoo with a unpleasant smell. Towels were changed by request. Read Less
Sail Date September 2019
Our last time on the Marco Polo was in 2011, our second cruise, after our first on NCL with a butler and a concierge and lots of fancy extras. We’ve done lots of cruises since, but the Marco Polo has stayed VERY special and both times ... Read More
Our last time on the Marco Polo was in 2011, our second cruise, after our first on NCL with a butler and a concierge and lots of fancy extras. We’ve done lots of cruises since, but the Marco Polo has stayed VERY special and both times have been equally enjoyable. It’s a shame this is the last time the Marco Polo will visit Canada, so I’ll concentrate on the ship, rather than the ports. If it were to return to Canada, I’d suggest calling it “Canada with a fall”, as a lot of people took the title “fall” rather too literally and actually fell, which kept the doctor fairly busy (although he always seemed to have time for a cigarette – and the occasional brandy - out on deck!)! On arrival, the new parking facilities at Tilbury made things much easier. As we went towards check in, we were greeted by Sheena, a member of staff who recognised us from 2011 – she was also there to wish us a safe journey home when we got back! Check in took no time, and within minutes, we were in our cabin. We really like CMV, and yes, there are things they could do better – information about the ports could have maps, there could be more mugs available and a couple of the waiting staff might be a little more courteous at times (that said, our waiter, Pritish, was fantastic). Sometimes, perhaps a little more attention could be paid to detail. Getting the time zone wrong was a good example, but it does add to the quirkiness of CMV and probably why we rate it so highly. It’s a small ship experience with a very friendly and very helpful crew (mostly) and very friendly passengers (mostly), with no casino, no art auctions, very few queues, no huge upselling – and no kids (although most passengers are very young at heart). Calling it a “small ship” is correct, but as the cruise progresses, it takes longer and longer to get anywhere as you keep nattering to people on the way! We’ve racked our brains as to what facilities a larger ship has that we’d use and can’t think of anything that really makes a huge difference to our overall enjoyment. We booked a “guaranteed” cabin and were allocated 655, an accessible cabin on deck 9. It was very big and exceedingly well situated. It had more than ample storage facilities with a large dressing table and three wardrobes. And very usefully, lots of wall hooks for coats and dressing gowns that we brought with. One of the dressing gowns came in particularly useful to block out the light from under the door. Most of the time the noise from Scott’s Bar didn’t bother us, however we did have to make sure the big doors were closed before we went to bed, and were annoyed by the selfish people who opened them once or twice late at night despite the signs. Our cabin door rattled - we managed to remedy it by using a sock - the cabin attendant did say he’d inform the carpenter, but that didn’t seem to happen, however he did keep the cabin absolutely spotless and never seemed to stop working. The hold rails in the bathroom came in very useful when we were taking a shower in rough seas. However, as for true accessibility, the ship isn’t modern and one day a lady was in tears after climbing the gang way back up to the ship which was very steep due to tidal conditions – she didn’t leave the ship again until disembarkation. However, others (including yours truly) managed to dance in Scott’s Bar in rather rough seas until the small hours. With so many sea days, we were delighted with the daytime activities, especially the creative writing classes by Chrissie – and the drama classes with Harry and Emma. Doing these meant that there were clashes with some of the lectures but the ones we saw (especially Steve’s maritime history ones) were great. Sue was always on deck saying we’d just missed a whale (seriously, she was fabulous at explaining the natural world around us) – and Lucy was a real trooper although a lot of what she said about photography rather went over our untechnical heads – we just want to point and click to get a photo! Given that our previous Marco Polo Cruise Director was the amazing Richard Sykes, Josh had a lot to live upto and he was a really great Cruise Director – a very talented showman with a great future. The standout moment for us was when he unexpectedly appeared during our drama class in his costume for the cocktail competition. At that moment, it confirmed we were in great hands! The nightly entertainment was mainly very good, although we thought the comedians were rather past their best before date. At nearly 60, I really struggled with some subjects, such as putting sixpences and aspirins in stocking suspenders that broke in the wash. Thankfully some other passengers explained it to us. One thing we would change about the “Round the World” would be the English bit. Surely Gracie Fields, Vera Lynn and some outdated jingoistic claptrap about how we’re going to widen our “Empire” could perhaps be replaced by something more in keeping with the modern world, perhaps a couple of Beatles songs, like “With A Little Help From Our Friends” and “Imagine”. Or even Scooch’s Eurovision entry, “Flying the Flag”. Or something less innocuous like “My Old Man”. It was nice to see a smattering of same sex couples, perhaps we should have asked for an LGBT meet up to be put in the programme as we didn’t get to know one couple until the last few days. Being gay obviously wasn’t a problem, but we were rather more cautious about talking about politics and very carefully “came out” as pro-EU – and were delighted to find so many likeminded people – and were over the moon that EU flags sometimes adorned our cocktails! Unlike some other lines, CMV isn’t “totally” British, we very much enjoyed having a smattering of Dutch and Australian etc passengers onboard. The food was very much to our taste, I’m not sure I ordered anything I didn’t like, and there was a very good variety with very few repetitions during the 30 days, although my pescatarian husband had a couple of veggie dishes he wasn’t keen on, but they were changed very quickly to something he did like. Our waiter, Pritish, was absolutely brilliant and dealt with our dietary requirements superbly. Portions were huge and our only complaint was that the food was too nice so we ate too much! Of course, it wouldn’t be CMV without a few quirks – vinegar springs to mind where at first it came in a gravy boat, then the waiters just brought the plastic bottle! Shame I can’t be as enthusiastic about the house wine. My husband refused to drink the house white after a while and we ended up buying bottles – even at £12 after the discount, it mounts up and is rather annoying when you’ve already spent around £1200 on two drinks packages. For our next cruise, we’ve decided to take the VIP package, reluctantly, in the hope that the wine is better. To cut down on eating, many times, we had the free “breakfast in bed” – toast, a croissant, a pastry, orange juice and tea/coffee was enough – inside cabins don’t have a kettle, so this was a way round getting a hot drink in the morning. A cooked version for a tenner was also available, although I’m not sure how you’d actually eat it comfortably in most cabins which don’t have a table. We only missed one port, St Johns, due to a hurricane, the rest of the time, we got to our destinations, although the tender process was a little chaotic at times, and our last Canadian port, Sydney was only until 1pm, meaning a very short stop for some – thankfully we pre-booked an excursion meaning we were off the ship quite early, but didn’t get a chance for a walk round the town afterwards. The excursions we went on were well priced and well organised and most of the time, free shuttles to the city centre were laid on by the port authorities, but that’s down to the port authority, rather than the cruise company. There’s no denying that CMV is truly unique and not for everyone. There’s simply no point in comparing it to other lines, it does things differently, it will suit some people more than others, and I’m sure there will be reviews about the “rust bucket” and “rude staff” etc. It certainly isn’t a rust bucket and 99% of the staff are friendly and helpful. Towards the end of the cruise, we had no hesitation in booking another with CMV where we got a 5% discount – plus free parking from cruise.co.uk! We’ve now got three CMV cruises to look forward to, none on the Marco Polo, which is a shame as it’s a fantastic ship, but I hope we’ll put that right soon enough. Read Less
Sail Date September 2019
We have travelled on many cruise lines...Oceana, HAL, Princess, Celebrity, Star Clipper etc and so are seasoned cruisers. We tried CMV as we were considering a world cruise. And we are very pleased we did The price does not ... Read More
We have travelled on many cruise lines...Oceana, HAL, Princess, Celebrity, Star Clipper etc and so are seasoned cruisers. We tried CMV as we were considering a world cruise. And we are very pleased we did The price does not reflect the quality of food or cabin on board. We had better meals in the restaurant than we had on HAL or Celebrity. You do dress for dinner which we were very happy with. The cabins are dated but larger than the average because the ship is old. The bathrooms are considerably bigger than a modern cruise ship. All of the staff were excellent. And the entertainment was really good in comparison to many of the major cruise lines. Drinks on board were FAR cheaper than any other cruise line we have been on too. This is an older cruise ship but still has all the facilities we required...even a gym which I nearly used! The deck space is generous which is a reflection of a proper old fashioned ship and not the monsters of RCL So all in all, we are delighted with CVM and looking forward to our 78 day epic around Africa and Asia Read Less
Sail Date August 2019
It was wife’s birthday so went for it Enjoyed cruise but I was disappointed in the timings ,the boat went up the fjords early morning (while in bed) out in evening (while at dinner ) thus missing some of the scenery A shorter ... Read More
It was wife’s birthday so went for it Enjoyed cruise but I was disappointed in the timings ,the boat went up the fjords early morning (while in bed) out in evening (while at dinner ) thus missing some of the scenery A shorter stay at the places would have cured some of that, as there was nothing much in the villages stopped at .b t w £1.75 to use loo in one place by c c ! Plus side free upgraded to ocean view but noisy ,as we were on the lower deck 5 . As it was wife’s birthday they had a cake for her and the waiters came to the table with it Ready to sing her happy birthday ,but alas they were too late as we went up to see the show. However it was put in the cabin with a card ,nice gesture!. The food was excellent six course dinners with a great variety of food from Beef wellington To salmon . Breakfast loads of cereal,fruits ,yoghurt s meats ,cheeses ,porridge ,bacon (bit hard) sausages ,beans ,hash browns and one morning black pudding which was very tasty ! Another morning pancakes ,the chef was on doing the omelette with different fillings plus fried eggs . Lunch three course ,even fish and chips with mushy peas one day ,shepherds pie another . We chose the dining room as the self service was always very busy ! Drink prices were reasonable at £3.75 pint or near enough Entertainment was good ,some good singers and dancers that would put many a t v show to shame. Different theme every night ,the guest comedian on two nights well what can I say ! There were quizzes and games laid on by the crew which were fun And got you chatting to your fellow passengers . In all a very pleasant cruise up the Norwegian Fjordland third cruise but first on a small ship And nice it started from rosyth saved trailing to south . One final point perhaps they could give the windows a clean now and again they were very dirty when looking out having a relaxing drink Took a while to disembark 2hrs after arriving at port .we were last off ! The End ! Read Less
Sail Date August 2019
Stunning place to visit Weather was fantastic Ship, very tired needs to retire as well do some staff No regrets going. But definitely won’t cruise again on this ship Service in outside bars very slow ( we waited 3 hours ... Read More
Stunning place to visit Weather was fantastic Ship, very tired needs to retire as well do some staff No regrets going. But definitely won’t cruise again on this ship Service in outside bars very slow ( we waited 3 hours before being attended to ) we were told if not happy move to an area that has waiters, one night asked for surf and turf for dinner 24 hours in advance was told no as it was a formal night Choice of foods not great Invited to a cocktail party ! Without any cocktails. Beer ,wine ,orange juice ! We done our own thing at the ports out of the 4 Bergen I didn’t enjoy The other 3 had better scenery very quiet and piecefull Entertainment very limited but the night shows were very good the dancers and singers work very hard VIP drinks package was well worth the money We met some lovely people glad we have done the fjords Read Less
Sail Date August 2019
Our first and last cruise, very disappointing especially the food which aims for quantity rather than quality. Food was very repetitive, poor choice and poor quality, for example Kraft cheese slices sometimes the only cheese on offer!! ... Read More
Our first and last cruise, very disappointing especially the food which aims for quantity rather than quality. Food was very repetitive, poor choice and poor quality, for example Kraft cheese slices sometimes the only cheese on offer!! Staff not friendly, service was always slow. You've already paid your tips so I guess they don't care. In the buffet restaurant although the staff cleared the tables between diners they never wiped them so if you came late you had a dirty table. Evening entertainment was disappointing. Repetitive song and dance shows, the, best entertainment was the comedian who was actually OK. There was constant maintenance work being carried out which meant stairs up to upper decks were often closed off. They offer WiFi which doesn't actually work, so what's the point Excursions were very expensive and we heard people on the one excursion we did saying they had been to the same place 2 days running. Overall a bad experience, don't recommend it and wouldn't return Read Less
Sail Date August 2019
The Norwegian Fjords were stunning and the weather was spectacular, the cruise experience not so much. Disappointing... The ship while kept clean is in need of a refurb. The service in the bars and for coffee is excruciating slow. We ... Read More
The Norwegian Fjords were stunning and the weather was spectacular, the cruise experience not so much. Disappointing... The ship while kept clean is in need of a refurb. The service in the bars and for coffee is excruciating slow. We waited for over and hour in the captains lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow all the time. Very frustrating and you had to wait for waiter service, no other option. The crew were not easy to engage with, and some were downright rude. Very happy to talk and laugh between themselves, but as the customers were felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times, food had run out leading to long queues, no toast, not even mugs to get tea and coffee, just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained on board about the service. Good food and service ok at the evening dinner. I would be very reluctant to recommend the Marco Polo or cruise Maritime after our experience, and it’s unlikely we would want to travel with them again, which is disappointing as they will be sailing from Aberdeen in 2020. The company need to review their management of the catering areas for b/fast and lunch, train the crew to be customer focused, and look to refresh the ship if they hope to get return Business. Not what we were looking forward to on the cruise. To let you understand how disappointed we were in 40 years of travel and holidays, this is the 1st time we have complained. Think twice before you book.... Read Less
Sail Date August 2019
A TA told us about overnight cruises where the ship is repositioned and you can stay and received food and entertainment at a reasonable price. We went from Newcastle to Rosyth(Edinburgh). We had an outside cabin that was small and dated. ... Read More
A TA told us about overnight cruises where the ship is repositioned and you can stay and received food and entertainment at a reasonable price. We went from Newcastle to Rosyth(Edinburgh). We had an outside cabin that was small and dated. We were told check-in was 550pm, when we got to our room we had a message to say we had to be on the 6pm dinner sitting.(If we'd been on the later sitting we could have used the health facilites and they'd have made some money!) We got there as quick as we could and then had trouble getting served (ship was full). Late on during our meal we were told 3 times to hurry up as they wanted to prepare for the next sitting! Food apart from the tenderloin was very average. Bars and staff were lovely, drink/cocktails very reasonable. Went to the cabaret which had a delayed start but we didn't know how long the delay would be and the band were sat around texting. Show was OK but short. DJ and dancing was very good. Sadly they added £7 per person to our drinks bill and if you had a drink after midnight you got charged again. You have to vacate your room by 730am and we were told we would not disembark until 930am. Ship was chaotic as people left bags everywhere and the staff didn't manage//organise the process. Breakfast was plentiful but chaotic. Disembarkation was delayed as they had no ramp and had to submit some rickety stairs! Staff did not magage expectations and were due to passengers asking for advice as how long the delay would be at what the process would be, in the end the passengers took over and just all lined up and forced embarkation. Read Less
Sail Date August 2019
I chose a 2 night cruise to see what the Marco Polo was like as I was planning to go on a much longer cruise (78 nights) and was unsure if I would enjoy life on this rather old and small ship for that length of time. I have been on larger ... Read More
I chose a 2 night cruise to see what the Marco Polo was like as I was planning to go on a much longer cruise (78 nights) and was unsure if I would enjoy life on this rather old and small ship for that length of time. I have been on larger ships for long voyages before. Having read various reviews I was anxious to find out if they were accurate or not. On the whole I found them a good guide to the ship. Reasonably OK for a short voyage but not for any longer. The main reasons for this are that the cabins lack virtually any sound proofing. I heard every word of the phone call that my next door neighbour was making. I was in a premium ocean view cabin. I could also hear music from the entertainment lounge in the evenings. The buffet got very crowded and it was very difficult to find a seat or a table. At times it was crowded with people queuing for food, people trying to go out to the pool deck and people coming in or just passing through. Perhaps the best term would be a scrum. The public areas were mainly only on one deck so no real area for a quiet few hours, activities were also held in these areas. The gym was very small and some of the equipment was out of order. The entertainment lounge looked old and tired and it appeared that if you didnt sit in the front row you would have not seen very much. All these things would not have made an enjoyable long trip with a lot of sea days. I gave the trip a 3 star mainly because the service was good, food OK and a shuttle bus was provided for the port stop, but the ship was really not up to standard for today's cruising Read Less
Sail Date August 2019
Although this was our 40th cruise, it was the first on Marco Polo and the smallest ship we have been on in 25 years of cruising and at 2 nights, the shortest. This is also my first review of a cruise ship. Having booked the cruise ... Read More
Although this was our 40th cruise, it was the first on Marco Polo and the smallest ship we have been on in 25 years of cruising and at 2 nights, the shortest. This is also my first review of a cruise ship. Having booked the cruise recently I looked up the reviews just before going and was quite alarmed by the number of negative reviews. I was not therefore expecting much. However, having enjoyed a very pleasant couple of days I thought that I should review it. I can only think that those negative reviews have come from people that only generally sail on the big modern ships with over 6000 guests and the staff to perform West End style shows. Whilst the exterior and steel around windows etc shows the signs of a 50 year old ship, the carpets and furniture and internal woodwork is kept spotless and clean. The beds are not modern but are comfortable enough and the bedding was clean. The inside cabins were larger than I expected with much more cupboard and drawer room than on many larger ships. With the exception of the lady leaving the duty free shop 4 hours before docking on the final morning who rather rudely announced that they 'were shut as we are always shut in port' when they clearly weren't, everyone else was very pleasant and friendly. I would say that it is a very happy ship.The food was as good as any of the ships we have been on and better than many. Still offering afternoon tea and late night snacks.The entertainment was not brilliant but the singers were good and did provide good entertainment. Let down a bit by the quality of the backing music but nothing to complain about. If you really want everything you get with the big ships, the Marco Polo is not for you. But for great value for money, friendly staff, good food and drinks at less than pub prices in the UK you can't beat this. Read Less
Sail Date August 2019
Cheapest way to get to Greenland to see the south and west of the island. I have not been on a cruise before. I was on the Baltic deck, two away from the tender boat exit which was ideal. The cabin was spacious and clean and light and we ... Read More
Cheapest way to get to Greenland to see the south and west of the island. I have not been on a cruise before. I was on the Baltic deck, two away from the tender boat exit which was ideal. The cabin was spacious and clean and light and we could see out of the portholes and watch passing icebergs by kneeling on the beds. All staff were very good.The food was fine though not excellent. Managed just about to stop being repetitive over the 21 days on board. We ate in the restaurant in the evening - glad we chose the 8pm sitting so could let afternoon tea go down. Cream teas much appreciated! At other times ate in the cafe/bistro as we could then sit by a window and look out. Mostly to see sea and fulmars. We were lucky to go through the Prinz Christain Sound which took all day, as entry can be blocked by icebergs. Unluckily could not land at Uummannaq though the view of it from the ship was magnificent. Was foggy part of the time at Illullissat so try and see the ice flow early in the day. Listening to whales in the mist was very atmospheric! I liked the fact the ship was like a real boat and not too dressed up. Public areas were comfortable and the entertainment staff were very talented. Drinks a reasonable price.The rear of the deck was a lovely suntrap, even in the arctic. We used the jacuzzis one day and it was warm enough to sunbathe in just a swimming costume. We used lots of mosquito spray just in case but I personally saw very few and never had to use a head net. Apparently where there are sheep farms, you do not get them so that included Brattihled. I didn't partake of the organised activities much though went to the lectures. Could have done with a lecture on wildlife (which there wasn't) and having the lecture on greenlandic flowers BEFORE we got there. The astronomy man was excellent. Fitness suite very poor - cycle machines had no resistance so useless. Sauna and jacuzzis were good. Tours - Go on the golden circle tour in Iceland if you haven't done it before. I had so got a £25 ticket for transport and some museums and the ferry to Videy island. Could also have used it in some swimming pools. Erik the Red settlement - excellent tour and well worth it. A lovely spot too and no mosquitoes.. The Qoroq icefjord tour was on a four seater boat and positively dangerous as was a speed boat and nothing to hold onto and feet kept slipping. Needed to get inside but couldn't get boat to stop to do so until reached the glacier so was scary. NOT SAFE. Only one large berg in the fjord anyway. Sisimiut town tour just drove us around - no tour as such. You will see plenty of dogs in Illullissat later. Illullissat walk to icefjord - easy to do your self unless have mobility problems. The icefjord boat trip there was cancelled because of the mist. Valley of the Winds Tour - at a place I forget - better to go yourself and follow the red trail - you can see the map trail at the museum. The guides took people the wrong way and too close to a precipice for comfort. Shetland tour was very good to see jahlhof. Very chatty guide. Read Less
Sail Date July 2019
The itinerary looked good 7 stops in Greenland and 3 on the way, although we ended up with 6+2. Very poor organisation throughout. We parked in the adjacent car park and had to wait for ages for the shuttle bus to take us to the ship. ... Read More
The itinerary looked good 7 stops in Greenland and 3 on the way, although we ended up with 6+2. Very poor organisation throughout. We parked in the adjacent car park and had to wait for ages for the shuttle bus to take us to the ship. On board for the first time we had to find our own way to our cabin - no greeting. Lifeboat drill was a shambles - no-one on the stairs to direct us, people milling around in all directions and staff did not know where stations were other than their own. The life jackets deserve replacement; I'd hate to have an emergency on that ship. There was a chargeable bottle of water in the cabin when we arrived, but the cabin steward was happy to take it away. He was the best thing on the ship, efficient, cheerful and willing. We had booked an excursion on Narsarsuaq to see Eric the Red's settlement in the afternoon of 29th July. In the morning we were tendered ashore to see the town. We returned to catch the tender back to the ship just as one was leaving at 11.21. No worries - we were due to meet in the Discovery lounge at 12.00 for a 12.30 departure, the ferry takes less than 20 minutes so we'll be on time - so we thought. The next ferry arrived at 11.44 - a bit tight but we'll be OK. The ferry did not go straight back however, but we bobbed about in the ocean until 12.32, causing us to miss our excursion. Over 3/4 hour for a 20 min trip! There were two platforms in use on the ship, one appeared to have "our" intended excursion tender on it (I guess they were waiting for us to arrive), the other was not being used until it was eventually decided that the one we were on would tie up there. You can imagine our feelings when we tied up just as the excursion tender was leaving. When I complained at the Excursion Desk I was told that we should not have gone ashore in the morning! Then to top it all we were told at the Excursions Desk that I would still be charged £100 for the excursion although our non-arrival was due to their incompetence. I later complained to Head Office, but they merely stood by the ship decisions. The staff incompetence was further shown at another tender port which we arrived at in late morning. Their ship's paper stated that tender tickets would be given out at midday from the Tour Office (mid-ships) and would passengers please not queue before then. As anyone with half a brain would expect, by midday the queue stretched from the Office, past the shops, right through the restaurant and out onto the aft deck! Dining - food average (nothing special) but it was often only warm by the time it arrived at our table. If we ordered a starter and soup both were collected at the same time and the soup was kept at the serving area so it was cool by the time we got it. Service was slow and our table was always the last to be served. The wine waitress was efficient and cheerful, the others less so. Aerosol cream on supposed Irish coffee. Afternoon tea was very repetitive. Double cream instead of clotted cream on scones. Breakfast croissants dry and tasteless; toast cold. Very poor choice of cheeses. Rust was evident over the ship. The woodwork is in need of re-varnishing. The steps used to get to tenders have a joining bar across each step such that it moves dangerously when stepped upon. The resident entertainment team is very good; the lead male dancer was outstanding. The layout of the show lounge is poor respecting the view from most seats apart from the front row. Although English is the accepted language, most of the crew are foreign. The captain spoke his own brand of English which was very difficult to follow over the loudspeakers when there was an announcement; he was rarely seen during the cruise, even at "his" cocktail parties - which were non-events. On formal nights few men wore dinner jackets. I even saw one man in shorts in the show lounge on a formal evening. No-one seemed to care. Would we go again? You're joking! Read Less
Sail Date July 2019
the brochure looked good but was well overrated to actual cruise. the Iceland shore excursion was good except there were so many other coaches at stop you could not have a proper lunch in time allowed. eric the red tour in qaqortoq was a ... Read More
the brochure looked good but was well overrated to actual cruise. the Iceland shore excursion was good except there were so many other coaches at stop you could not have a proper lunch in time allowed. eric the red tour in qaqortoq was a rip off as all you had to do was go ashore and walk 1km to see every thing they were charging for. sisimuit sightseeing tour was cut short by 1 third but sip only gave 25% off tour. we had a flightseeing tour inillulissat which was very good and run properly. we were the only ones to do flight as fog rolled in and all other flight cancelled. we were due to go sailing among the icebergs next day but that days activities was cancelled. we found out the next day if we had gone ashore the local people doing the tour still done the tours themselves and there was no need for the ship to cancel their arranged tours . our last stop in Greenland was nanortalik where it 3 hrs to disembark ship after picking up tender tickets, then sat in tender for 20min in freezing cold before the tender was unloaded.by the time we reached shore we had only 1hr before we had to return to ship . we had to wait 1.5 hrs to join tender for our return to ship the last stop was lerwick in Shetland islands (there was to be 2 stops but they cancelled one ) where the tour was good but no time allowed to visit town. you travel a long way to see sights but are not given enough time a several of ports for proper sightseeing. the food in bistro was not good at times and we were sick 3 times, the food in dining room was much better. the bistro kept on running out knives , forks and plates and dining room had same problem at breakfast. disembarkation was bad as our group had to leave ship early to meet our bus and ship would not help us remove our baggage which is very difficult for old people as far as cmv goes we would never go on one of their ships and will tell all our friends the same Read Less
Sail Date July 2019
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but ... Read More
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but they then let us on ship without any security checks. From that moment everyone's security was compromised until return to Tllbury. The first tendering at Kirkwall was terrible. Ticketing started at 0900 and we received ours at 0915 but had to wait ages - until we landed ashore at 1210. They didn't have enough tenders operating and those that were, were uncoordinated. A massive list formed at return time and the harbourmaster contacted the Captain to ask for more tenders. We heard from a number of sources that the Captain refused. After a written complaint I received a letter of management speak blaming the wind??? and the harbour authorities. We had an emergency muster alarm early morning whilst most were in bed. A Faulty alarm. These things can happen but it was badly handled and we weren't given any explanation or apology until the Captain was forced to make a PA announcment mid morning. Also some staff wandered around with bouyancy aids but lacking direction. At NUUK, the Greenland Capital, coahes didn't arrive for excursions. 1st excuse - traffic, then the excursion leader admitted that the coach company had forgotten and said, "That's Greenland". Why didn't she check up the day before? The boat is poorly managed, the Bistro staff are inefficient and lack decent training.If you show them dirty cups or cracked cups, you cannot be confident that they fully understand the problem and the cups continually re-appear. Cold plates for hot meals and warm plates for salads. etc. The Bistro is not good enough to compete with transport cafes. The cupboards are like '50's kitchenettes and even poorly painted. Llttle variety of breakfast offerings. However, we dined in the main restaurant every evening and the food was excellent. terrific selection, well made, hot and well presented.A different kitchen from the Bistro, but we presume still under the head chef? The entertainment was first class every evening and the guest speakers were above par. We will not sail with CMV again. We feel they are a disgrace to the cruising industry, and clearly operate Marco Polo on a shoestring. They tsake a very poor attitude to grumbles or complaints, argueing with passengers instead of trying to solve the problem. Read Less
Sail Date June 2019
We wanted to go to Greenland and when the offer came up grabbed it. However wished we had paid more with another operator. Paid for a better room when booking however found on when on board some people had been upgraded to our cabin ... Read More
We wanted to go to Greenland and when the offer came up grabbed it. However wished we had paid more with another operator. Paid for a better room when booking however found on when on board some people had been upgraded to our cabin category they had paid £1,000 less than us. Ship old, no comfortable chairs inside other than the 5 in the library. Chairs in dining room dirty, chairs in Show Lounge not fixed to the ground meant anyone sitting in them restricted the view of those behind. Food average selected mozzarella and tomato as a starter processed cheese was on our plate! No lectures about Greenland or Iceland. Best of all were the staff who were all very nice. Anyone thinking of going again with C&M I advise seriously consider going with another cruise line especially if you go to Greenland - better to pay more for an expedition ship or Hurtigruten. Read Less
Sail Date June 2019
We chose the cruise for the itinerary. The embarkation port is close to us so was brilliant at the beginning and end of our holiday. Embarkation was one of the best we have experienced, very smooth and we did not have to wait for our ... Read More
We chose the cruise for the itinerary. The embarkation port is close to us so was brilliant at the beginning and end of our holiday. Embarkation was one of the best we have experienced, very smooth and we did not have to wait for our luggage. We chose priority disembarkation, where you take your own luggage off, which again was very easy and suited us. The ship is good but it was overcrowded. The cabin is very good, but a big step into the bathroom and the window was dirty, spoiling an excellent view. The highlight of the dining experience was dinner which was excellent. Breakfast, lunch and tea were average, with big queues for tea. The onboard ship's entertainment was outstanding, although visiting acts were poor. There was also a great choice of onboard activities and excellent guest lecturers. Service was excellent and usually with a smile. We found the ports of call very interesting and was one of the main reasons we chose this cruise. The visit to Narsarsuaq was cancelled, but we went to Minaatsoq instead. We also missed out on Prince Christian Sound due to it being blocked by icebergs. Shore excursions in Iceland, Faroe Islands and Orkney were good and value for money, but very poor value for money in Greenland. Our best visits in Greenland were when we explored on our own. Read Less
Sail Date June 2019
We like the small ship voyages. Was on Marco Polo to Antarctica twice when owned by Orient and NCL. Then to the Norwegian fjords (awful experience) and this one was selected to see Greenland. Not much has changed. Our cabin was fine, ... Read More
We like the small ship voyages. Was on Marco Polo to Antarctica twice when owned by Orient and NCL. Then to the Norwegian fjords (awful experience) and this one was selected to see Greenland. Not much has changed. Our cabin was fine, except for our next door neighbour who complained when I made a phone call from the room. A lot of older travellers, as we are. But some were just plain nasty. We had great tablemates and Sanjay was a great server. He recognized my love of pappadums and brought an ample supply to the table each night. Smiling, cheerful and provided quality service. Communication onboard was horrendous. Leaving the ship at Kirkwall was a total mess-taking 3 hours to disembark, leaving little time to see anything there. The alarm bells sounded early morning, and people were running for their life jackets! Announcement came over intercom to disregard alarm, but no further info or apology for their stupid mistake. Entertainment was abysmal. The chunky blonde, possibly Spanish, girl was a horrific singer. She sang during the 4 July presentation and it was painful to listen to her. Much better when they sang as a group. A few, like the cruise director, had passable voices, but several others were just plain awful. They managed to butcher Joseph and the Technicolour Dreamcoat and Les Miserables during 2 nights of "entertainment". Like the sauna, and it was usually vacant. The cocktail tasting were a fun event and reasonably priced. Shore excursions very costly and we did better just going out on our own. Embarkation was fast and efficient, but long wait to disembark. Overall, we got to Greenland, which was our goal. Read Less
Sail Date June 2019
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.7
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.2
Service 4.0 3.8
Value For Money 5.0 3.6
Rates 4.0 3.6

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