4 Uniworld River Queen Cruise Reviews

We love the Moselle and the lovely towns on its shores. That part did not disappoint. This was a new cruise, and we were the first group to take it. This was our fourth cruise with Uniworld, and we have always loved the elegance of ... Read More
We love the Moselle and the lovely towns on its shores. That part did not disappoint. This was a new cruise, and we were the first group to take it. This was our fourth cruise with Uniworld, and we have always loved the elegance of their product. Here’s what was disappointing: 1. no pianist on board - have always loved the sophisticated atmosphere in the lounge with a pianist taking requests. No pianist. Bummer. 2. Food was not as wonderful as usual...twice I ordered steak from the alternate menu...both times lots of gristle and tough. No ice cream offered as alternate dessert. No apple strudel or sauerbraten although we were in Germany...bummer. 3. There were 3 evening shows. One was classical string music and it was terrific, but the other two played oldies and pop music. Uniworld has always been great about affecting cultural programs in the evenings (folk music, etc), but we didn’t get any. We didn’t book a German cruise to hear YMCA and ABBA in the evening.very disappointing. Ocean cruises play that pop crap...Uniworld is better than that. 4. The Uniworld catalogue in its description of this cruise listed a lot of cultural excursion offerings, NONE of which ended up being offered. 5. Too much time in big cities...Frankfurt, Mainz, Bonn, Cologne, which could have been spent in the Riesling towns on the Moselle All this being said, the service was FANTASTIC. Read Less
Sail Date April 2019
This was our first river cruise and we chose a cruise that included The Mosel River as we had heard how beautiful it was. That certainly was the case and the itinerary for the Legendary Rhine and Mosel was excellent. Our first choice was ... Read More
This was our first river cruise and we chose a cruise that included The Mosel River as we had heard how beautiful it was. That certainly was the case and the itinerary for the Legendary Rhine and Mosel was excellent. Our first choice was Tauck but we planned too late to sail with them but Uniworld was available and we had heard they were similarly considered luxury lines. In our case, aboard The River Queen that proved to be an over-statement. I would consider the cruise line more "Upscale Light" in terms of accommodations, food, beverages and service. The age range seemed to encompass mostly late 60's to mid 70's, much older than we had anticipated. Fellow cruisers were very friendly and many were very interesting but it would have been nice to travel with a slightly younger crowd. The stateroom was very small and the red decor was almost disturbing. Seating was so uncomfortable we just used the chairs for storage. The bathroom was tiny but very functional although more shelving would have been appreciated. The bed was comfortable enough but the pillows were very hard and still not supportive. There was a menu of pillows to select from but our steward said they were the same that were already on the bed. Our cabin steward did a great job of keeping everything clean. But, I was surprised that there was never a treat left on the pillows at turndown, something we always experienced on Silversea and The World and something I equate with a more luxury level line. The public areas were pretty enough but the seating in the lounge was very uncomfortable. My husband could never relax on the sofas and the chairs were basically dining chairs. The lounge was also too warm during the evening port talks so we usually just stood in the doorway. The bar and waitstaff usually did a great job but sometimes we waited forever for a cocktail and there never seemed to be enough snack trays for every table...they were just distributed randomly throughout the lounge. This area was also used for a light lunch and tea time both of which were not that interesting in terms of food selection. We loved the coffee machine in the patio and the always available iced tea. The "gym" was tiny but did have good cardio machines but the free weights were all too light and there wasn't room for a bench. The dining room was very loud and when seated in the lower back area there was quite a vibration if the ship was underway during mealtime. It was difficult to hear our dining companions at dinner but somewhat better during lunch and breakfast because not everyone was seated at the same time and some people dined in the lounge. Service quite often was very slow, especially at dinner. It took two and a half hours every night to slog through dinner which really became a chore if one was seated with less than interesting fellow diners. Breakfast and lunch food selections were okay but dinner was inconsistent. The fish selections were especially unappetizing some nights but just okay on other nights. If you don't eat meat the choices can be rather bland but the meat eaters were usually very pleased. The wine selections were not great most of the time and a real disappointment considering the outstanding wine regions we were cruising through. The included tours were also inconsistent regarding the quality of the guides. Many folks complained of the groups being too large and too slow even though the slow walkers were asked to joined a slower group, it was not enforced. Requests to the tour director to create a fast walking group were brushed off. The groups were averaging about 25 people each and when walking through narrow, winding streets and stopping for bathroom breaks the size of the groups became cumbersome. We took the optional Heidelberg tour for an extra fee and unfortunately that guide was one of the worst. His explanation of the history of the area was very disjointed and not very informative. I had no problem with understanding the various guides' german or french accents but quite a few older people complained they had trouble understanding. The two tours that included wine tasting were a highlight but for some reason, never explained, the dinner ashore in Rudesheim was not offered even though it was listed in the cruise guidebook. In conclusion I am interested in trying another river cruise but will look to another line that might do a better job of living up to a Luxury category.   Read Less
Sail Date September 2014
We arrived on December 21st at about 8pm, having been delayed by weather. We were dropped at the curb by our cab, and left to pull our luggage down to the ship, up the gangway, and after finding the entry button, into the lobby. We were ... Read More
We arrived on December 21st at about 8pm, having been delayed by weather. We were dropped at the curb by our cab, and left to pull our luggage down to the ship, up the gangway, and after finding the entry button, into the lobby. We were surprised to find no sense of security and were unchallenged. Once we made it into the lobby, however, the service was quick and efficient and we were soon in our cabin. The cabin space was small but adequate. Decor was as pictured in the brochures and online, but somehow not as over the top as it appears and on the whole quite pleasant. The bed was very comfortable. There was limited storage space for clothing, and no place to hang a long garment; I'd have sacrificed the desk for more closet space. Our one complaint about the cabin was water temperature. On 3 separate days we had cold showers; albeit in each case maybe a little late (8am). We suspect that there is a limited hot water capacity. The most offensive part of this, however, was that when we reported it first they questioned if we knew how to operate a shower (we're quite familiar with these controls, and the sink was also cold), and then told by the engineer that it couldn't possibly happen. The public rooms were nice. I liked the scale of the ship, having just previously sailed on the Oasis of the Seas, and enjoyed being able to walk anywhere in a few seconds. We liked the on-board entertainment, especially the guest performers. We felt that they were not given a very professional introduction by the cruise director. The dining room food was generally good; sometimes excellent, sometimes not great. The service was also mixed. Many of the service staff seemed to resent being in a service position - often surly. The bar waiter, Gabor, was a pleasant exception - he seemed to truly enjoy his job - always greeting us by name, remembering our beverage choices and offering exceptional service. The excursions were generally good. Can't beat ancient castles and cathedrals for North Americans where "old" is 100 years. On the whole, I think Uniworld made a good effort to arrange activities given the timing (Christmas eve, Christmas day). We didn't like being dropped in Heidelberg to shop when the shops were closing at 2pm and having to wait around for the bus. We were most disappointed by the tour director. We thought he was generally disorganized and claimed to be busy trying to manage lost luggage - not sure why that was his job. On one occasion, the "VOX" box wasn't working and his answer was "stand close to the guide. I guess we were the slow group that he didn't tolerate since in Rudesheim he walked on ahead leaving a few slower walkers on their own to try and find the museum. My overall reaction: Europe was magnificent, river cruising is an individual taste (I liked the scale, my wife preferred the large ocean cruise ships), but we were disappointed enough in the service on this particular ship that we would likely not choose Uniworld again. Read Less
Sail Date December 2010
My husband and I just got home from a 12 day cruise down the Rhine/Mosel Rivers on the River Queen. We departed from Amsterdam and were looking forward to a relaxing cruise. The mix on board ship was 50% American, 40% Brits, and the ... Read More
My husband and I just got home from a 12 day cruise down the Rhine/Mosel Rivers on the River Queen. We departed from Amsterdam and were looking forward to a relaxing cruise. The mix on board ship was 50% American, 40% Brits, and the balance English speaking guests from Australia, New Zealand and South Africa. It was a great group of cruisers with about 75% representing first time River Cruisers. The staff was pleasant, the ship fine other than they could have redecorated in more cheerful colors rather than the dark browns in every area of the ship, including the staterooms. The food was average in our opinion, but as Americans I think we tended to want fresher, healthier foods rather than the cream laden cuisine typically served on board the River Queen. There were no sanitary precautions on the ship or any instructions given upon boarding how to handle any illness that may have arisen on the ship during the cruise. This was interesting since 99% of us were retired and at last footloose and fancy free to pursue our dreams of travel. On the third day of the cruise I came down with what I thought was just something that had disagreed with my stomach. Day one I was just feeling "off" by day two I was vomiting and had diarrhea. Day three I was feeling better but still queasy and no appetite. On the second day of feeling ill I went to the Hotel Manager to let him know I needed a doctor. He said that they could get me to one the following day afternoon and gave me a bottle of liquid hand sanitizer and asked me to use it whenever I went to the dining room. Within three days 60% of the cruisers were down and out. They held a short meeting for the passengers and said that there was a illness on board that they wanted to announce. Within two more days I would estimated 80% of the passengers and 50% of the crew had been hit. There was never a doctor brought on board to examine any of the passengers and the River Queen installed a program where we had our hands sprayed as we got on and off the boat as well as at the dining room. A little too late in our opinion. There was never any consideration given to the sick passengers other than the request to stay in your room for 3 days and they would bring soup if you so desired. Since the River Queen is traveling through the EU I have no idea what the health standards are for this kind of on board wide-spread virus. It may sound gross, but I was so sick I had both ends going at once. The bathrooms are very tiny with a toilet, single sink and shower. I used the toilet and the sink to accommodate my double whammy most of the two days I was sick. The vomit from the sink went down the sink drain and into the shower stall... absolutely appalling. They just send in the housekeeper to "sanitize" the bathroom. Where it went from there I have no idea. I had wondered whether there was a virus on board when we got to our cabin in that there was a horrible odor our room which I just overlooked. I think that Unniworld has not prepared the staff for such an outbreak. We got off the ship at the end of our cruise at 8:30 AM and the crew was preparing the rooms for another group of travelers boarding in Basel, Switzerland for the cruise departing to Amsterdam that afternoon. We have been home for 2 days and I still have not felt 100%. We have traveled all over the world to such places as Africa, the Amazon, Asia and have never gotten struck with this kind of illness. Luckily I had a script for Cipro from my state-side doctor who told us to always take it in the event we get sick overseas. Most people had nothing, not even OTC medication to ease their nausea after three days. The Hotel Manager informed us that in the EU they are not allowed to dispense any kind of medication on board, but they could take you to see a doctor. Several people were so sick they did this and wound up with being issued medication to take and a whopping medical bill to pay. I'd be interested whether there was a viral infection on board the previous cruise and the cruise that followed ours. Not a word from Uniworld on the outbreak and to the best of my knowledge the ship has not been thoroughly sanitized other than the use of standard cleaning and hand spraying down the guests. Also, as a side note, two passengers had their passports disappear and another their birth certificate after they boarded the River Queen. By the time of disembarking the ship, they had never been found. The Hotel Manager never really seemed too concerned but the passengers, of course, were out-raged. Read Less
Sail Date July 2008
River Queen Ratings
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