For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a wonderful view and fresh air throughout our cruise. The bed was SO comfortable with cozy Egyptian linens. Our cabin Steward, Christopher, was so helpful and ...
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if that's your thing, good luck. Personally, it doesn't matter to me.
I'm more concerned about having service, like ice in the cabin, without having to beg a few times. It took ...
Response from TaylorW, Social Team, Princess Cruises
We're sorry to hear you had a disappointing cruise experience aboard Ruby Princess. We definitely intend for all guests to have a wonderful time during our cruises and wish you had a better...
We were delighted to do round trip cruise out of San Pedro but disappointed in changes since our last princess cruise.
We either book mini suites or the Caribe deck for its large balcony. The Ruby was refurbished and loved the new large screen tv and on demand. We hated that there was only one desk chair in a balcony room and no longer a padded comfortable chair. Two passengers in a room ...
We chose this cruise because it left from the Port of L.A. and returned to same Port plus we liked all of the ports that were visited over the 12 days. We live in L.A. so this made it very convenient. The ship itself felt very outdated. The Jacuzzis were constantly being shut down randomly for no apparent reason. This being a cold weather cruise, we looked forward to spending out time in the ...
There were four or five occasions where our toilet wouldn't flush. Tried calling Passenger Services but they never picked up so I called the room steward. Problem was fixed in a reasonable amount of time but it's unfortunate that it happened at all. Also there were a couple of times the hallway near our cabin and the area outside Explorers Lounge had a strong sewer smell.
Our head waiter ...
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it would be fun to cruise out of Los Angeles instead of flying this time. We booked a Club Class mini-suite accommodation.
The embarkation process was a delight - ...
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL.
We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and knowledge, which improved somewhat over the period of the trip. The ship was just not is the best shape. Rust stains were prevalent, and most of the trip included a ...
Every year I cruise with princess, the cruise goes downhill a step each time. Things that were no charge now have an extra fee-deluxe hamburger now $5 extra, they have started to add pay extra items($20-30 each extra) to the bottom of the menu because the selection of items on the menu in the main dinning room isn't very good hoping people will get to the bottom and see nothing really good and ...
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience.
We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the ...
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying.
The dining was wonderful! Food was delicious and our waiter Aurelia and Asst. waiter Lido went out of their way to provide service that went above and beyond.
The shows ...