Sail Date: May 2019
Embarkation- super easy out of San Pedro. Was in boarding group 9 and on the ship before 12:30. Ate in the main dining room-delicious! Kept my carry-on with me. Rooms were ready by 1:00. Stateroom L311- nice and clean. Furniture had a ... Read More
Embarkation- super easy out of San Pedro. Was in boarding group 9 and on the ship before 12:30. Ate in the main dining room-delicious! Kept my carry-on with me. Rooms were ready by 1:00. Stateroom L311- nice and clean. Furniture had a few scratches. No USB Ports. No barrel chair. Bed was heavenly. Balcony could use paint. Got Lotus Spa lotion every day. Had to remind steward for ice once. Buffet- nice selection. Mainly made salads for lunch. Coffee and Cones- pizza was good. Baristas seemed like making coffee was a bother. Salty Dog Grill- the Triple Smoke Burger is outstanding. Will cook burger to order. Fries were always fresh. Chef’s Table- WONDERFUL! International Cafe- great as always. Casino- too many of the same machines. Spa- wanted the thermal spa. Signed up and went the first night. Got lost. No one to help. Went back again at 9:10 (closes at 10). They were picking up water. Just relaxed at 9:40 and housekeeping came in. Got my money back and will never go back. Shops- wanted Matrishka Dolls. Asked if they would be available next day. They said yes. Went back next day and they were gone! Asked for them and they said no. On disembarkation they were in the window. Bummed. Disembarkation was easy but too soon! Took a Princess transfer to the airport. Had a bit of a wait so I checked bags and took Sky Train to Outlet Mall (2 stops). Customs was harried. Would have been a 5 except for spa experience and shops/dining options not keeping their hours. Read Less
1 Helpful Vote
Sail Date: April 2019
While the Alaska Cruise was pleasant & enjoyed, here are a few thoughts on our experience. Parking: $18/day is overpricing for parking. Other Airports only charge $10/day long term and provide a shuttle. No shuttle here Food: ... Read More
While the Alaska Cruise was pleasant & enjoyed, here are a few thoughts on our experience. Parking: $18/day is overpricing for parking. Other Airports only charge $10/day long term and provide a shuttle. No shuttle here Food: In general pretty good with the exception of the Lido Deck Horizon Court. It appeared that about 60 percent of the ships guests were Asian. The group came in mass, saved the majority of tables, were rude and wasted enormous amounts of food. One person took a whole tray off the service line for their table. Because of the chilly weather the Horizon was always filled to capacity. Pizza: The specialty daily pizzas weak. Vegetable pizza is not a pizza. What happened to the Duck Pizza? Pineapple is something that does not belong on a pizza The Chef’s Table: dinner was exceptional….good job and a wonderful experience. The Crown Grill: still can’t make a good steak. The portions are too large and lack flavor. My New York was dry, poorly seasoned and not seared well as the kitchen can’t use an open flame to sear meat. No demi glaze or béarnaise sauces were offered. I had to ask. Share: was a nice change and presented a perfect menu with flavorful food. Shows: Why have the shows been cut down to 45 min. Used to be at least one hour. The Princess Band is really good Bars: Miss the ability to use a Crows Nest bar forward to watch the ship enter & leave port, read and have a drink. Internet: Offer it for free…Viking does The State Room Account: the daily and final on board bill lacked any details. Was my bar charge a mixed drink, a coffee or a soft drink. Who can remember. Tell us what we ordered Wine Packages: what happened to the wine packages? We always bought a few. Not interested in a $71/day beverage package. Don’t drink that much. Toilet Issues: A Bad Smell: The ship had a bad plumbing issue. Toilets wouldn’t flush, one couple on Deck 8 we talked to had their toilet overflow and also had a wall leak. The men’s toilet on Deck 6 off the Showroom was full of feces and would not flush. The smell was very noticeable not just on that deck Read Less
Sail Date: April 2019
I had never been to Alaska (or Canada) before, and I already had experience with Princess, so we booked this cruise. First off, the ship was really nice, way better than the Star Princess (which desperately needs an upgrade). The beds ... Read More
I had never been to Alaska (or Canada) before, and I already had experience with Princess, so we booked this cruise. First off, the ship was really nice, way better than the Star Princess (which desperately needs an upgrade). The beds are very, very comfortable. I booked a mini-suite, which I prefer over the suite due to the combination tub/shower. (I disliked the separate shower in the suite because it's tiny and there is nothing to hold onto). There was plenty of sitting room in the living area, plus there are two tv's in the stateroom. I enjoyed the overall look of the ship, which seems to have undergone an upgrade. The dining was good news/bad news: The Michaelangelo and Da Vinci dining rooms served very good food (included in the fare). The Crown Grill was just as outstanding on the Ruby as it had been on the Star (try their filet mignon!) and well worth the $29 charge. However, the Share by Curtis Stone and Salty Dog restaurants (which are not included in the fare) were major disappointments. The entertainment activities need improvement. There just isn't enough to do on the ship during the day. I enjoyed the night time entertainment in the various venues, and I really appreciated the first-run movies at my disposal. But there really isn't much to do before dinner. I would recommend replacing the often obnoxious trivia games with something more substantive, such as a lecture series. The service was really, really good. I cannot say enough about the consistent helpfulness of everyone I encountered. Bravo to Princess' training department! The ports were pretty good: Loved Skagway especially. I recommend taking the train ride there. I also enjoyed viewing Glacier Bay although I think it was twice as long as it should have been. But still, very beautiful. I would definitely go again. Read Less
Sail Date: April 2019
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it ... Read More
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it would be fun to cruise out of Los Angeles instead of flying this time. We booked a Club Class mini-suite accommodation. The embarkation process was a delight - efficient, speedy, the best experience we've had on a cruise line to date. We loved our room (described below). Our cabin steward was friendly, attentive, accommodating. He kept our room clean and our ice bucket stocked. We never experienced any toilet issues but unfortunately other passengers did. Club Class anytime dining was a special treat. Service was excellent, efficient and timely. Lots of delicious menu selections including chateaubriand, filet mignon, prawns, lobster, beef wellington to name a few. Our waiter was very knowledgeable and was constantly checking to make sure we liked our meal. Bar service was good. Alcoholic beverages were reasonably priced compared to other cruises we've been on. Overall the variety of entertainment was very good and there was always something to do. Unfortunately, we had unusually cool weather this trip. The pools were closed for the first 3 days of the cruise and we had fairly rough seas the second day. This put quite a damper on the outdoor activites. Time in the Hawaiian ports was too little but the 10 days at sea it took to get there and back was way too long. I would suggest flying to Hawaii and cruising around the islands if you like a cruise experience. However, I much preferred the 2 weeks we spent on the islands previously and wish we had flown again. I didn't come home feeling I had a Hawaiian vacation at all with our sight seeing limited by bad weather and lack-luster shore excursions. I booked our excursions ahead of time and wish I had waited till we were in Hawaii. I could have avoided being committed to an excursion despite the bad weather. Hilo waterfall and botanic garden excursion scenic but drenched in rain. Pali coastline excursion very disappointing. The Pali coastline road was closed due to a mudslide that occured the previous November. Why offer this exursion? Waimea and fern grotto the best excursion of them all. Haleakala excursion a bust. Road a bus up to top of mist enshrouded volcano. Couldn't see a thing. Why not cancel this tour on such a day? Maui Ocean center nothing special - suggest avoiding. Avoid the jewelry store. (I know. Who is foolish enough to buy jewelry on a ship but I found a piece I really liked). Store manager didn't follow through as promised with warranty information. Disembarkation the best we've experienced yet. Organized, timely, efficient. Didn't crowd everyone into a small area or force us to walk down crowded steps. Good control of crowds. Took airport shuttle provided by Princess and got to airport 3 hours ahead of flight. Would agree that this is definitely a cruise frequented by older adults. While many were disabled, the majority were active and lively. Overall would recommend this cruise based on food, service, entertainment. If you want a true Hawaiian experience, fly to the islands instead. It's hard to experience paradise just a few hours a day on a stop over while cruising. Read Less
1 Helpful Vote
Sail Date: April 2019
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining ... Read More
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining was wonderful! Food was delicious and our waiter Aurelia and Asst. waiter Lido went out of their way to provide service that went above and beyond. The shows were quite nice. Some of the guest entertainers were not to our taste. They were good, but they played a selection of music that was designed for people in their 80s. Movies under the Stars was great and not too cold. Blankets were provided upon request. The Naturalist onboard was an interesting and engaging speaker. The guest lecturer spoke on Olympic games and the Nobel Prizes. He offered some unique tidbits of information and had personally met many of the people he spoke about. We only booked 3 shore excursions through the ship. One of them was for a tour of the Bishop Museum. Unfortunately, the tour was cancelled and no reason given even though it was listed as sold out. Sadly, we were not informed of the cancellation until 2 days beforehand. By that time most of the excursions were already booked so we had to settle for a less than optimal tour. The best shore excursion was snorkeling in Nawiliwili. The company took pains to keep everyone safe and to make sure everyone was enjoying themselves. Ensenada was both safe and fun. We took a locally operated 45min harbor tour through Juanitos (located right along the ocean walk) for $2,50 per person. It was a great deal and got to see sea lions VERY close up (within 7 feet of them). Overall it had a few bumps in the road, but was still a fabulous cruise and would happily do it again! Read Less
Sail Date: April 2019
We had been on another cruise line in the Caribbean and wanted to see Hawaii again. We found the Princess cruise online the booking process was very easy,the cruise was 15 days from LA as compared to 7 days from Honalulu. All in all ... Read More
We had been on another cruise line in the Caribbean and wanted to see Hawaii again. We found the Princess cruise online the booking process was very easy,the cruise was 15 days from LA as compared to 7 days from Honalulu. All in all princess was a car better deal. The Ruby had been recently updated and we had no issues with our room, the cabin was well kept by the steward. We enjoyed eating in the dining room as often as we were able the food and service was great. The buffet was good and we are there on port days so we could have more shore time the buffet coffee was weak but the fresh brew In the international care was an improvement for 2 bucks a cup the pastries are free and the almond croissants and blueberry muffins should not be missed. In the pool area there is a pizzeria, I am from the NY area and am a bit of a Pizza snob, the thin crust was excellent and available 11 to 11 daily. The princess tours were early below average, our first tour to waterfalls on hilo was awful.later we booked a Roberts Hawaii tour through excursions group which was a Huge improvement. As a whole considering everything we will certainly travel with princess again the staff was great and the food was very good.(I am back home now and will be dieting so my clothes will fit again) Read Less
1 Helpful Vote
Sail Date: April 2019
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice ... Read More
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice with the following exceptions: (1) The "best internet at sea" was much less than the moniker would indicate! There were problems logging on, and even worse, logging off. The first day we used all 250 minutes while trying desperately to log off! To their credit, the minutes were restored, but the problems continued throughout the cruise. There were times when the service was extremely slow and others when it actually locked up. Could be a band width issue. There appears to be many issues which need to be addressed before this internet service is ready for prime time. (2) Two of the production shows were the same ones we saw in December on the Crown Princess and were good but not spectacular. The third production show was only thirty (30) minutes long with no costume changes or set changes. Singers and dancers were good as usual, but nothing exceptional. The Naturalist actually saved the day for us! He was interesting, knowledgeable, and in many cases extremely funny and personable. He was our highlight of the on-board entertainment. (3) Now for the main issue that soured the sweetness. The Anytime dining experience started out with 10-15 minute waiting times, which is acceptable for the first few days. During the middle of the cruise, the waiting times disappeared as one would expect. But on the final Formal Night (which, by the way, should be made OPTIONAL, since the dining room staff was allowing people in jeans and tee shirts in the dining room on all three Formal Nights!) we were told that the wait would be about 15-30 minutes. We were given a pager and retreated to the hallway outside the dining room where we waited FIFTY (50) MINUTES. We finally went to the greeter with our complaint and were escorted UPSTAIRS to the other dining room, where we were seated and then waited 10 more minutes before getting served. Apparently they were accommodating two (2) tables of $100.00 a plate "special diners", and it appeared that they were sorely understaffed to serve everyone. The lobster was tasteless and the usual cheerful wait staff appeared to be less than thrilled to be working that night! Very strange indeed.... Makes me want to rethink my cruise line choices in the future. Having trashed Princess, let me say there were pluses on board. Again, the Naturalist was our saving grace for the lecturers. The other lecturer was focused on Olympic history and was interesting for the first ten minutes, but after that worked the same as a double-dose of Nyquil for me. What the hell, one can always use a short nap on a cruise, right?!?!? The other highlight of our cruise was the Starlight Lounge, which I have commented on above. Read Less
Sail Date: March 2019
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of ... Read More
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of it. Which we did - sure it's not perfect but so much of what I had read seemed to have been fixed or I just didn't notice. Flew in the day before staying in Long Beach at the Hampton -- the service and room was wonderful. Great area with small restaurants right across the street. Got a Lyft to the port the next day which took over a half hour. Embarkation was disappointing as I felt like they were herding cows -- "go there, go here" and some of the workers were rude even yelling at us for going where we were told to go!! So it wasn't a good start. Disembarking was better but they need more porters as my husband had to go outside the terminal to get someone to help with the luggage. We had a balcony room on deck 10 -- the balcony was the biggest we've ever had. The room was very nice/clean - closet was huge. Lots of room to store things. The BED was the most comfortable we've ever had on a cruise. Our room steward was so helpful and kept our room clean daily -- and our sheets were changed at least three times during our 15 days onboard. Food was the most disappointing - only ate in the dinning room four times -- food wasn't anything to write home about so we ate at the buffet that way we could try some things and then go back to get what we liked. The service in the dinning room was great but unfortunely very slow getting the food out. Service in the Horizon Court (Lido Deck) was very good and attentive. There was alot to do onboard - some of our highlights were -- Mark Harris a Naturalist who had so much to share about the ocean, birds, etc. The Walker Black Duo - a husband/wife team who did a fabulous job night after night singing in different lounges. Enjoyed a number of movies "under the stars" -- they provided blankets, popcorn, pizza and cookies!! They ran a number of movies and concerts during the day too. Shore excursions -- Hilo - Volcanoes National Park - Kilauea -- so worth the trip. Never heard of this before but there was a free shuttle to Wal-Mart!!(I believe it was provided by Roberts Hawaiian Tours.) After our tour we jumped on the shuttle (10 minute drive) to purchase souvenirs and macadamia nuts! Oahu - Island Safari Jeep Tour -- wow!! A 6 hour private tour of the island. Our guide was Sean who had a great personality and certainly knew the island. For lunch we stopped at Giovanni's food truck and ordered the most amazing garlic shrimp! Kauai - Journey to Waimea Canyon (Roberts Hawaii tour). Nani was our bus driver - very entertaining and knowelable. Waimea Canyon is a must see - Grand Canyon of the Pacific. Maui - Whale Watching Tour - so cool -- humpback whales. After the tour we stayed in town (which has a lot of little shops) then took the tender back to the ship. Ensenada - disappointed that the ship had to stop here. We did take a shuttle to town - not impressed at all! Walked back to the pier and were glad to get onboard. So overall our cruise onboard the Ruby was "special"!! Read Less
Sail Date: March 2019
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a ... Read More
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a bunch of food. It took 4 days to get to Hilo. We visited Hilo, Honolulu, Kauai and Maui. Then 5 days to Ensenada, Mexico and one final day to LA. The boarding and disembarkation processes were very smooth. All of the islands were beautiful & offered different sites. Hilo is full of volcanoes. Honolulu has Pearl Harbor and Luaus. Kauai has waterfalls and beaches where movies were filmed. Maui is the nicest. Nice downtown near the port with plenty of shops. Would recommend Kimos for lunch. Right on the Pacific, great fish tacos and a huge Ice cream cake desert. Ensenada was a disappointment though. Not much to see or do. Read Less
Sail Date: March 2019
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we ... Read More
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we don't spend hardly anything onboard... we like to go cheap and go a lot. We are Elite level cruisers on Princess, Royal and Celebrity. OK, Ruby Princess surprises: Positive Surprise - touch your card on the panel and the stateroom door unlocks, no more swiping the magstripe. Positive Surprise - Stateroom TV is huge, maybe 40" diagonal, and its HD. There are tons of free TV Shows and Movies, good ones, all for free ON DEMAND 24/7. Positive Surprise - we actually found a hut tub that was HOT, unbelievable! Its the one way aft on deck 17, and bonus... no kids allowed. Positive Surprise - We were able to go for the entire length of the cruise without going to the main dining room once... huge plus since it wastes so much of one's time. Negative Surprise - they've changed the whole internet thing. The new thing is "Medallion Net". Now offers daily service which really works better for handheld devices. They heavily favor it, to the point that they've made the "minutes" plan extremely hard to use, error prone and confusing as possible. Get this, whenever you log off the internet you have to type in your credentials again, then go through 3 pages of stuff where you say Go Online on each page. I used up all the minutes on my plan, so I wanted to start to use my wife's plan (we both get 250 minutes for being Elite). Their software would not allow me to switch to the other plan on the same device, insisted I sign up for a daily plan. I couldn't even get to my shipboard account without signing up for more internet. So here's the logic, lets give our crappiest alternative away for free to our best customers! Negative Surprise - Ruby is larger than the Grand Princess, a ship that we love and have cruised on at least 6 times. We really felt crowded on this ship. For Trivia and any sort of entertainment in the Explorer's Lounge, they routinely set up several rows of chairs at the back of the room to attempt to accommodate the overflow. Theater was jammed most every night. Negative Surprise - The demographics on this one... too many MAGA hats, I mean it was spooky. Nothing Princess could do about that just, be prepared. End of surprises... We probably would NOT do the Ruby Princess again because of the crowdedness. While onboard, we decided that we've pretty much exhausted the Princess thing on the west coast and are planning on cruising out of Florida for a while on Royal and Celebrity. Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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