Sail Date: April 2019
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it ... Read More
We are about to celebrate our 40th wedding anniversary and wanted to do something special. We flew to Hawaii 13 years ago and spent two weeks on Maui and Kauai. We like cruising but have never been on a cruise over 7 days. We thought it would be fun to cruise out of Los Angeles instead of flying this time. We booked a Club Class mini-suite accommodation. The embarkation process was a delight - efficient, speedy, the best experience we've had on a cruise line to date. We loved our room (described below). Our cabin steward was friendly, attentive, accommodating. He kept our room clean and our ice bucket stocked. We never experienced any toilet issues but unfortunately other passengers did. Club Class anytime dining was a special treat. Service was excellent, efficient and timely. Lots of delicious menu selections including chateaubriand, filet mignon, prawns, lobster, beef wellington to name a few. Our waiter was very knowledgeable and was constantly checking to make sure we liked our meal. Bar service was good. Alcoholic beverages were reasonably priced compared to other cruises we've been on. Overall the variety of entertainment was very good and there was always something to do. Unfortunately, we had unusually cool weather this trip. The pools were closed for the first 3 days of the cruise and we had fairly rough seas the second day. This put quite a damper on the outdoor activites. Time in the Hawaiian ports was too little but the 10 days at sea it took to get there and back was way too long. I would suggest flying to Hawaii and cruising around the islands if you like a cruise experience. However, I much preferred the 2 weeks we spent on the islands previously and wish we had flown again. I didn't come home feeling I had a Hawaiian vacation at all with our sight seeing limited by bad weather and lack-luster shore excursions. I booked our excursions ahead of time and wish I had waited till we were in Hawaii. I could have avoided being committed to an excursion despite the bad weather. Hilo waterfall and botanic garden excursion scenic but drenched in rain. Pali coastline excursion very disappointing. The Pali coastline road was closed due to a mudslide that occured the previous November. Why offer this exursion? Waimea and fern grotto the best excursion of them all. Haleakala excursion a bust. Road a bus up to top of mist enshrouded volcano. Couldn't see a thing. Why not cancel this tour on such a day? Maui Ocean center nothing special - suggest avoiding. Avoid the jewelry store. (I know. Who is foolish enough to buy jewelry on a ship but I found a piece I really liked). Store manager didn't follow through as promised with warranty information. Disembarkation the best we've experienced yet. Organized, timely, efficient. Didn't crowd everyone into a small area or force us to walk down crowded steps. Good control of crowds. Took airport shuttle provided by Princess and got to airport 3 hours ahead of flight. Would agree that this is definitely a cruise frequented by older adults. While many were disabled, the majority were active and lively. Overall would recommend this cruise based on food, service, entertainment. If you want a true Hawaiian experience, fly to the islands instead. It's hard to experience paradise just a few hours a day on a stop over while cruising. Read Less
Sail Date: March 2019
This was a fifteen day cruise. There were many days at sea.The ports in Hawaii are all beautiful. I did grow weary of the days at sea on the way over. We had a two bedroom suite, not as spacious as it has been on the other cruise lines. ... Read More
This was a fifteen day cruise. There were many days at sea.The ports in Hawaii are all beautiful. I did grow weary of the days at sea on the way over. We had a two bedroom suite, not as spacious as it has been on the other cruise lines. The ship itself is starting to show a little bit of age but is still in good condition. The theater was always crowded and if you arrived less than half an hour before the performance it was nearly impossible to get a seat. I believe this was true for both shows. For suite guests they have a new program, at least a new program to me, called Club Class. Part of the da Vinci dining room is set aside for suite guests, the service was very good some of the best I've ever had. The ports were all good and I even enjoyed Ensenada. I think that Princess is the only cruise line to offer selling form LA to Hawaii and back. Read Less
Sail Date: March 2019
After several couples mentioned how much they loved this cruise, we decided, along with 2 other couples, to take it and were absolutely delighted we did! It turned out to be above and beyond our expectations in every respect. Embarkation ... Read More
After several couples mentioned how much they loved this cruise, we decided, along with 2 other couples, to take it and were absolutely delighted we did! It turned out to be above and beyond our expectations in every respect. Embarkation was a breeze as was disembarkation. The service was extraordinary and the staff bent over backwards to accommodate your every need. Loved the ship, cabin, staff, food, activities, etc. So much to do on the days at sea that they flew by as we enjoyed participating in whatever we could manage to fit into our very busy schedule!! All the ports we visited were wonderful and we were most fortunate in having calm seas and beautiful weather throughout the trip. The entertainment was exceptional-especially the production shows along with all the other performers who took center stage as well as in the explorers lounge. Overall, just had a fantastic time and would definitely recommend it and most likely will do it again. Read Less
Sail Date: March 2019
No Airplanes , stateroom great , Glen did a beautiful job. Beds great Bathroom and services were Excellent . I was in a suite and it was as usual excellent with water, ice ,fruit , canapés, kept full at all times . If we needed ... Read More
No Airplanes , stateroom great , Glen did a beautiful job. Beds great Bathroom and services were Excellent . I was in a suite and it was as usual excellent with water, ice ,fruit , canapés, kept full at all times . If we needed anything extra all we had to do was ask. no problems with anything in suite R 410 . I had seen many negative reports , that were not true. they did a complete flush of the whirlpool , which is done every 6 months. I found the service in Club Class to be beyond excellent, all very attentive . I found Lobster , steak, all on the menu at no extra cost, along with a great assortment. If you wanted a Steak or Lobster from Crown Grill they would get it for you with an extra charge. Breakfast every morning in Crown Grille was magnificent as always with Great service .Entertainment on deck 5 was great ,again as usual. We had excellent dinners in all venues, and I don't remember any tough steaks or... this was our 24th trip on Princess. Embarkation and disembarkation was smooth. Ableseaman Read Less
Sail Date: March 2019
We didn't get a chance to explore LA not enough time the arrangement were great. The best part was the embarkation and disembarkation process was smooth it was about 30 mins off however smooth in total. The Ship, the Cabins ... Read More
We didn't get a chance to explore LA not enough time the arrangement were great. The best part was the embarkation and disembarkation process was smooth it was about 30 mins off however smooth in total. The Ship, the Cabins & Dining area were very clear and everyone was very polite and courteous waiting on us for our every need. We only made it to about 2 Entertainment shows our time was bad cause of our dining area arrangements. We were on anytime dining but it got changed to a late dining time that was disappointing.The Ports and Shore excursion were a little disappointing they were a little high for our budget. We didn't bring children with us however there were a few on this cruise which we didn't see much. We would do this cruise again but would have like to see the Whales. This was a huge celebration for us. Read Less
Sail Date: March 2019
Wanted to go to Hawaii with our granddaughters. This is our third cruise on the Ruby and I have to say since our last cruise on Princess, the food has returned to it’s past excellence. The MDR staff we had were exceptional. Not sure if ... Read More
Wanted to go to Hawaii with our granddaughters. This is our third cruise on the Ruby and I have to say since our last cruise on Princess, the food has returned to it’s past excellence. The MDR staff we had were exceptional. Not sure if this was because we had the girls with us or not, but we had amazing service. This is the first time we had come in contact with the kids program and both granddaughters (8 & 17) were very happy with their experience. They really loved the whole cruise. We were told by many, that Princess was not a good line to take kids, but I disagree. I have absolutely no complaints about Princess and the Ruby, if only some passengers would up their game and realize they are not the only persons on earth. We were able to have my daughter son-in-law-law come aboard pre-cruise for a Bon Voyage visit, they had never cruised, so this was an excellent opportunity for them to check out our trip. The staff was also very attentive and kind to them also. We have never been disappointed with Princess Cruises. We did not go to all the shows, but what we did see, we enjoyed immensely. The cruise director was quite engaging and friendly. And he had a great crew to back him up. Our cabin attendant just got on the ship the same day we did, so he was extremely attentive and friendly. The staff at the International Cafe were all very friendly, not a bad one in the group. We also got amazing service in Vines. I have to admit, on this cruise I did not run into on crew member that looked pain or over their job. They all made eye contact and had a smile. Due to bringing guests onboard for the Bon Voyage we were allowed to check in first, so embarkation was extremely smooth. Got to say though, disembarkation was quite a bit slower, they were very behind in timing, as we had a ride waiting for us. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we ... Read More
We chose this cruise because it was pretty cheap and embarked from the west coast. We love cruises that are more than 7 days. Hadn't been to Hawaii in a few years. When we cruise we're essentially onboard for the boat ride, we don't spend hardly anything onboard... we like to go cheap and go a lot. We are Elite level cruisers on Princess, Royal and Celebrity. OK, Ruby Princess surprises: Positive Surprise - touch your card on the panel and the stateroom door unlocks, no more swiping the magstripe. Positive Surprise - Stateroom TV is huge, maybe 40" diagonal, and its HD. There are tons of free TV Shows and Movies, good ones, all for free ON DEMAND 24/7. Positive Surprise - we actually found a hut tub that was HOT, unbelievable! Its the one way aft on deck 17, and bonus... no kids allowed. Positive Surprise - We were able to go for the entire length of the cruise without going to the main dining room once... huge plus since it wastes so much of one's time. Negative Surprise - they've changed the whole internet thing. The new thing is "Medallion Net". Now offers daily service which really works better for handheld devices. They heavily favor it, to the point that they've made the "minutes" plan extremely hard to use, error prone and confusing as possible. Get this, whenever you log off the internet you have to type in your credentials again, then go through 3 pages of stuff where you say Go Online on each page. I used up all the minutes on my plan, so I wanted to start to use my wife's plan (we both get 250 minutes for being Elite). Their software would not allow me to switch to the other plan on the same device, insisted I sign up for a daily plan. I couldn't even get to my shipboard account without signing up for more internet. So here's the logic, lets give our crappiest alternative away for free to our best customers! Negative Surprise - Ruby is larger than the Grand Princess, a ship that we love and have cruised on at least 6 times. We really felt crowded on this ship. For Trivia and any sort of entertainment in the Explorer's Lounge, they routinely set up several rows of chairs at the back of the room to attempt to accommodate the overflow. Theater was jammed most every night. Negative Surprise - The demographics on this one... too many MAGA hats, I mean it was spooky. Nothing Princess could do about that just, be prepared. End of surprises... We probably would NOT do the Ruby Princess again because of the crowdedness. While onboard, we decided that we've pretty much exhausted the Princess thing on the west coast and are planning on cruising out of Florida for a while on Royal and Celebrity. Read Less
Sail Date: March 2019
From the time we got to the port, checked in, went through security and boarded the ship, to the 15 days onboard and the disembarkation, everyone was friendly,helpful and made it very easy for us as first time cruisers. The variety of food ... Read More
From the time we got to the port, checked in, went through security and boarded the ship, to the 15 days onboard and the disembarkation, everyone was friendly,helpful and made it very easy for us as first time cruisers. The variety of food offered in the buffet was great, and while there were a few options that were over cooked, they were far and few between. The bar personnel were beyond great, so was the international coffee group. The photographers were all great and went beyond our expectations in getting the great shot. Entertainment was great, and while we didn't watch the movies under the stars at night due to it being too cold for us, we did catch a couple during the day. Room Service personnel were above anything we expected. When we called they would say to please give them 30 minutes, but we ALWAYS had our order within 15. Our room steward took the time to get to know us, our routine and even allowed us to request no turn down service at night as we were usually back in our cabin before he would do this. But he still would stop by to see if we needed anything and made sure we got our nightly chocolate. This trip has made cruisers out of us and we have already booked our 2020 cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date: March 2019
I did this cruise 2 years ago and had a great time. This time everything was changed. They said the ship was newly renovated but what they really did was add 100 staterooms. The result was less seating on the promenade deck inside. ... Read More
I did this cruise 2 years ago and had a great time. This time everything was changed. They said the ship was newly renovated but what they really did was add 100 staterooms. The result was less seating on the promenade deck inside. They also changed the menu which affected the dining rooms and the buffet. The quality took a dive with a less appealing menu and an addition of things like steak and or lobster or surf and turf added at the bottom at an additional charge. If lamb is not at the top of your hit parade, stay off this ship. The buffet had a good selection of fruits, melons and desserts but the entrees seemed to be left overs from the dining rooms. There where still additional dining opportunities at additional charge's but less because of less deck space to put them. I had the drink package ($1000 plus) but was still charged for the initial bottles of water that were in our stateroom when we boarded. It appeared there were less room stewards as well and if you were not out of your cabin during certain hours, you room was skipped until the next specified hours. I have sailed with Princess before and enjoyed it but was told , what we experienced was the new Princess way of doing things. I will not sail with them again. Read Less
Sail Date: March 2019
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a ... Read More
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a bunch of food. It took 4 days to get to Hilo. We visited Hilo, Honolulu, Kauai and Maui. Then 5 days to Ensenada, Mexico and one final day to LA. The boarding and disembarkation processes were very smooth. All of the islands were beautiful & offered different sites. Hilo is full of volcanoes. Honolulu has Pearl Harbor and Luaus. Kauai has waterfalls and beaches where movies were filmed. Maui is the nicest. Nice downtown near the port with plenty of shops. Would recommend Kimos for lunch. Right on the Pacific, great fish tacos and a huge Ice cream cake desert. Ensenada was a disappointment though. Not much to see or do. Read Less
1 Helpful Vote
Sail Date: March 2019
I wanted to see Hawaii. Husband does not like to fly, and this was a round trip Los Angeles. Embarkation was a breeze (got there at noon). We ususally do not check our bags and just carry them on ourselves. Usually going at this ... Read More
I wanted to see Hawaii. Husband does not like to fly, and this was a round trip Los Angeles. Embarkation was a breeze (got there at noon). We ususally do not check our bags and just carry them on ourselves. Usually going at this time,vwe only need to wait a few minutes and can drop the bags off in our rooms. First time on Princess - loved it! First time on long sea days, loved it! Seas were great. Loved the promonode walkway. Tiki Dave gave very informative talks each day on each island. Mark Harris naturalist gave great talks on the sealife each day. We did 5:30 pm traditional dining in Botticelli. Had very pleasant table mates (table of 6). Enjoyed the food every evening and our waiters were very attentive and enjoyable. In the mornings we dined in Da Vinci or Caribe Cafe. Da Vini was nice, service was good and food was good. I really enjoyed Caribe Cafe, food was great and we ate outside. Once ate at Pub, they had twice. It was a limited British pub style food. Food was okay and there was usually a line. Entertainment was okay. Enjoyed the comedian ( was a clean show). Productions were okay. Enjoyed 3 out 4 shore excursions I did. In Hilo - land of frozen fire. Very knowledgeable regarding the island. Did not see any firey lava volcanos, since there were none erupting on this trip. Saw the rainbow falls. Saw a good bit of the island. Saw my first in the wild sea turtle. Got a pic of a Fern in a old lava field. Enjoyable trip! The Oahu - was not happy with the excursion Tropical rain forest walk. It was listed as moderate over uneven ground. So was the previous excusion. Have been on a number of moderates with no problems. This one is not a"walk" .It is an uphill scramble over fist size rocks and roots to trip you up. Some of the guide's info was wrong and other areas- he did not know- but probably should have known. In Kauai, went To Waimea canyon and spouting horn. Very informative guide and a wonderful view of the island. In Maui, went to a wonderful aquarium. They only gave you 2 hours to tour it, really more time is needed to see it all. There was a good Hawaiian history exhibits that was kind of at the end that we wanted to see but did not have the time. In Ensenada, we just walked the first couple of streets, looking at the town. When we got back we saw a bunch of sea lions just off the bow . Neat! Debarkation was easy. We took our own bags off. Actually when we got to out departure area, they had released every one already. So it was quick- including customs. Loved the trip! Would definitely it again! Read Less
2 Helpful Votes
Sail Date: March 2019
My cousin had said that they had good time on their last cruise . They came with us on this cruise . They also said that cruise was bad. Service was unfriendly . ship needs to be up dated . Carpets were worn out. My cousin room carpet ... Read More
My cousin had said that they had good time on their last cruise . They came with us on this cruise . They also said that cruise was bad. Service was unfriendly . ship needs to be up dated . Carpets were worn out. My cousin room carpet was wet due to leak in ceiling. There also was a leak in ceiling in Crown grill. Getting on and off the ship went well and fast. my cabin steward and two bartender( Crooners Bar) were the only two that made my trip so what happy. Your dining staff needs more customer service skills very unhappy with the way we were treated. There was only one show. Your staff was unfriendly until the last two day. Why you ask is because they wanted to get a tip. They tried to be your best friend on the last two days. All smiles and talk to you like you were their best friend. Very unhappy with the service. I paid a lot of money for this trip Read Less
Sail Date: March 2019
We have gone to Hawaii on Princess before and had a great experience. We wanted to go again and explore more. We had Princess arrange our flight and travel to the ship. This went very smoothly. We did wait at the airport for about 1 ... Read More
We have gone to Hawaii on Princess before and had a great experience. We wanted to go again and explore more. We had Princess arrange our flight and travel to the ship. This went very smoothly. We did wait at the airport for about 1 hour because our flight arrived at approximately 10:00 a.m and embarkation was not until 1:00 supposedly. When we arrived at the Embarkation facility, it was very well organized and the lines were kept short. Princess has really refined this procedure. We originally sailed on the Ruby shortly after it was built (2009) and it was shiny and new back then. Even though it has gone in for refurbishment recently it appears most of this has been technology based. The ship itself is showing its age. There is some wear and tear in places. (sun fading in the rooms, wear on the wood on the chairs in the common areas). Not enough to make us unhappy but if you are looking for a bright, new ship, this one is not for you. We were in Baha 748 which was a rear facing balcony. I can't recommend this room enough! The balcony was larger than the traditional balcony and we had wake views for our sailing. The bed was marvelous and the bedding was luxurious. My husband is generally picky about his mattress and he slept well the entire time with no aches or pains. Our room steward was fantastic! We tipped him daily and really developed a relationship with him and it showed in the care he kept in our room. We did not access a lot of the entertainment but did go to the Piazza everyday and interacted with the cruise director staff. Jerry was a new staff member and he was very engaging. We really enjoyed him. We chose the early dining option in the Botticelli dining room and the food was very good. Our wait staff were not really engaging which was disappointing especially as the next section over had a very good server who was super friendly and great with his guests. I think you have the luck of the draw on this one. Our shore excursions were all private ones except the Adventure to Hana which we booked through Princess due to time constraints. We did an small plane flight above Kauai and found it the most enjoyable excursion we took. I highly recommend it. The vendor was Wings over Kauai. I would love to take this cruise again and will continue to cruise with Princess. Read Less
Sail Date: March 2019
Arrived day prior to sailing and stayed at the Best Western, San Pedro. Great accommodations. Free shuttle to port next morning. Arrived at 11:00am and after clearing boarding formalities we were in the buffet enjoying lunch by 11:45am. ... Read More
Arrived day prior to sailing and stayed at the Best Western, San Pedro. Great accommodations. Free shuttle to port next morning. Arrived at 11:00am and after clearing boarding formalities we were in the buffet enjoying lunch by 11:45am. Luggage in cabin at 1:00pm. We selected Any Time dining in the MDR shared tables most evenings. Did not wait once. Food and selection choice was good. Did not try the specialty restaurants as we were more than satisfied with what was offered in the MDR. Drink selection and service in the bars and lounges was excellent. The nightly shows were very good, especially the guest artists who included Teacake and Bryan Cheatham who were amazing. Big shout out to Gary Golding, Cruise Director, who kept the entertainment bubbling throughout the cruise. Gary and his staff were very interactive and provided lots of laughs and fun filled events. Also enjoyed music in the lounges provided late into the evening. We were unsure as to whether we would enjoy the sea days on this cruise but found that it worked out well with lots of activities and also down time on deck. The weather was good after the first two days at sea which were cool and cloudy. Ship never felt crowded. The islands of Hawaii were beautiful. Took excursions in the four ports of call. Most enjoyable was the snorkling trip to Molikini Island and Turtle Bay by Zodiac. We swam with turtles who were as inquisitive of us as we were of them. On our way to the island we saw pods of Humpback whales. The skipper of the boat took us within a couple of hundred feet of the whales as they rolled and swam by us. The highlight of our trip. Overall, an excellent vacation. We met some wonderful people and we look forward to our next cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of ... Read More
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of it. Which we did - sure it's not perfect but so much of what I had read seemed to have been fixed or I just didn't notice. Flew in the day before staying in Long Beach at the Hampton -- the service and room was wonderful. Great area with small restaurants right across the street. Got a Lyft to the port the next day which took over a half hour. Embarkation was disappointing as I felt like they were herding cows -- "go there, go here" and some of the workers were rude even yelling at us for going where we were told to go!! So it wasn't a good start. Disembarking was better but they need more porters as my husband had to go outside the terminal to get someone to help with the luggage. We had a balcony room on deck 10 -- the balcony was the biggest we've ever had. The room was very nice/clean - closet was huge. Lots of room to store things. The BED was the most comfortable we've ever had on a cruise. Our room steward was so helpful and kept our room clean daily -- and our sheets were changed at least three times during our 15 days onboard. Food was the most disappointing - only ate in the dinning room four times -- food wasn't anything to write home about so we ate at the buffet that way we could try some things and then go back to get what we liked. The service in the dinning room was great but unfortunely very slow getting the food out. Service in the Horizon Court (Lido Deck) was very good and attentive. There was alot to do onboard - some of our highlights were -- Mark Harris a Naturalist who had so much to share about the ocean, birds, etc. The Walker Black Duo - a husband/wife team who did a fabulous job night after night singing in different lounges. Enjoyed a number of movies "under the stars" -- they provided blankets, popcorn, pizza and cookies!! They ran a number of movies and concerts during the day too. Shore excursions -- Hilo - Volcanoes National Park - Kilauea -- so worth the trip. Never heard of this before but there was a free shuttle to Wal-Mart!!(I believe it was provided by Roberts Hawaiian Tours.) After our tour we jumped on the shuttle (10 minute drive) to purchase souvenirs and macadamia nuts! Oahu - Island Safari Jeep Tour -- wow!! A 6 hour private tour of the island. Our guide was Sean who had a great personality and certainly knew the island. For lunch we stopped at Giovanni's food truck and ordered the most amazing garlic shrimp! Kauai - Journey to Waimea Canyon (Roberts Hawaii tour). Nani was our bus driver - very entertaining and knowelable. Waimea Canyon is a must see - Grand Canyon of the Pacific. Maui - Whale Watching Tour - so cool -- humpback whales. After the tour we stayed in town (which has a lot of little shops) then took the tender back to the ship. Ensenada - disappointed that the ship had to stop here. We did take a shuttle to town - not impressed at all! Walked back to the pier and were glad to get onboard. So overall our cruise onboard the Ruby was "special"!! Read Less
8 Helpful Votes
Sail Date: March 2019
Just returned home from a seven day California Coastal cruise on Ruby Princess. Many pros and cons with ship, but most cons lay with Princess Cruises themselves. We are 63 + cruises into our lives, 14 of those with Princess. We have ... Read More
Just returned home from a seven day California Coastal cruise on Ruby Princess. Many pros and cons with ship, but most cons lay with Princess Cruises themselves. We are 63 + cruises into our lives, 14 of those with Princess. We have enjoyed many things with Princess through the years, but unfortunately, the amounts of staff reductions and food quality, make it difficult to sail again. Full disclosure, we have a Sky Princess cruise booked next January, but I feel after that we are done with Princess. We enjoy sailing out of San Pedro as it is close to our home in Nevada, with easy flights available. We always arrive one day early, in case of any travelling opportunities. During this stay, our accommodations were at the Long Beach Hilton. Very nice property, close to all that the wonderful city of Long Beach has to offer. Highly recommend staying for at least one day in LB. Easy UBER ride to the cruise port in San Pedro. Now to get on with the PROS of the Ruby Princess: EMBARKATION AND DEBARKATION: Both were very easy and simple. No problems; so many wonderful people to make sure both processes were simple and flawless. Again, transportation TO and FROM the port is very easy. Luggage delivered early to our cabin, which was ready by 1:00 p.m. SHIP: Ruby has been around for a while. It is definitely an older ship, but still in good shape. The few areas retrofitted were better, especially the SLICE and CONES & COFFEE area. The VINES area and INTERNATIONAL CAFÉ Coffee Bar, were also better. The ship is kept clean and again, is very comfortable. CABIN: Our cabin was E623 on Emerald deck. This is an obstructed view cabin (which we were okay with for this particular cruise). The bedding seems to have been replaced and a large plasma screen has been added. Everything else about the cabin is original and in need of future rehab. Our Cabin steward, Jose, was excellent and always made sure our cabin was clean and ready when we needed it. ENTERTAINMENT: We feel that the entertainment on Princess is very good. We have seen both production shows before, and enjoyed them again. We enjoy Broadway shows, so we always enjoy “Magic to Do”, although it seems many guests don’t care for it. AJ Jamal was excellent, along with Teacake (her real name), who can really belt it out. The impressionist and the instrumentalist were also very good. A reminder to most who don’t cruise a lot is arrive at the theater or lounges at least 30 minutes before the show if you are expecting a seat. The only sad part here is that areas like Club Fusion, Skywalker’s Lounge, Adagio Lounge are not used much anymore, so the few lounges near the center Atrium can become overcrowded on Sea evenings. STAFF: The employees are what make these cruises special. They come from all over the world and are incredibly hard working. We truly appreciate all that they do to make the cruise as wonderful as possible. The staff members at VINES Wine Bar, were especially great. Also enjoyed a wine blending session here. Highly recommended. SALTY DOG (Wheelhouse Bar): Staff and food was very good in this outlet. It is an extra charge outlet, but the food and the service were well worth the price. Now we go to the CONS: OVERSELLING: Princess really needs to settle down on this. There are enough people on board to purchase items they want to sell. We don’t even mind all of the side walk sales everywhere. It is the CONSTANT pushing of items such as wine classes, coffee cards, jewelry, etc., that just gets annoying after a while. If you dine in the buffet or are poolside on any given day, you will have 5 or 6 people ask you about the same package or class. DOWNSIZING: Through the years we have seen a constant reduction in staff, particularly in the Main Dining Room. We understand that corporations need to make profits, but it really is getting to be a dreadful situation. GONE are captains who help the service staff and stop by your table to see that all is correct (replaced by Headwaiters, who are nothing but hostesses seating people). GONE are sommeliers and bar attendants who can help you with a bottle of wine or get you a drink (passed off to a back waiter). When we did ask for wine, the poor server seemed upset and went to find a back waiter to help him retrieve it for him. GONE is any assemblance of service. A smiling server is a great help, but that does NOT cure the lack of service standards that have been let go thru the years. Auctioning of food (who gets this dish?), asking if you care for coffee or tea, refilling of bread and butter, serving women before men, etc., are things of the past. Our waiter was sweating so much, it was not funny. They are running so much just to try to get food on the table. Was served wrong food, but decided against asking to get it replaced as the server was so deep in the woods! Also, the “Baked Alaska “ parade is so lame now as servers mainly carry a fake candle and a few carry a fake baked Alaska. If you want to cut something, here you go. Yes, we know that tableside service is gone; yes, we know that no one French serves dressing at the table anymore (we get it!). If they would at least put the Captains back into the equation to help manage the staff, it would be great. FOOD QUALITY: The food quality on most ships today is continuing to be cut. It’s a great place to save money for cruise lines by reducing the specifications of items to the cheapest possible product that people will eat. The menus have been methodically reduced in size. The items on Ruby were not great to say the least. MDR menu will prepare steaks for you IF you choose the upcharge. IF I wanted to have a “Crown Grill” steak, I would dine in the Crown Grill. Try to find any other vegetable except for frozen green beans and mashed instant potatoes. Who knew a baked Potato would become a dinosaur? Prime Rib is no longer on the menu; it is now called “Roast Beef”? The Platinum Happy Hour has also seen the demise of the Shrimp that was served at least once during the cruise. The buffet is another matter where Princess has decided that because this is where most guests “bulk up”, they can serve low quality ingredients and see what they can get by with. Vegetables and proteins are so overcooked, it’s just a shame. The salad bar is probably the poorest at sea. Maybe the Executive Chef could teach the young cooks carving the meats on the carvery station how to properly cut the meats they serve each day. HERE is a cost savings that would make Princess happy! ANYTIME DINING: I don’t know why Princess can’t seem to get it together with this concept. We NEVER have to wait for tables on Celebrity or Holland America. Dinner now starts at 4:30 in the afternoon and yet, they still cannot seat the MDR properly. The Maitre D’ Hotel and his staff really need to work out the pager system better. There are now more parties of two then ever; yet they just can seem to comprehend that. Understand if you show up at 7:00 p.m., but having to wait for a table at 5:15 p.m…..REALLY?? All in all, we did not have a bad time. We had very nice ports, where we could dine off the ship, both lunch and dinner. The seas were calm and all the ports were great. The employees try their best to make everyone happy (which is not an easy request). We enjoy cruising and have 6 others already booked (on different lines). You get what you pay for (or not, in this case). We know that Princess has many loyal guests, and we have been one of them. All reviews are subject to the people that write them, so take this one with a grain of salt. You may or may not have a wonderful cruise on Ruby or other Princess ships. As frequent cruisers, we can only report what we see happening. After our Sky Princess cruise next year, we will decide if we are done with Princess. Read Less
1 Helpful Vote
Sail Date: March 2019
The food was very repetitive with little variety. All meat was touch and stringy. The excursions were terrible as far as getting dumped off at locations (Ensenada in particular) where we spent 1 1/2 hours at a dusty, dirty Mexican flea ... Read More
The food was very repetitive with little variety. All meat was touch and stringy. The excursions were terrible as far as getting dumped off at locations (Ensenada in particular) where we spent 1 1/2 hours at a dusty, dirty Mexican flea market. We chose Princess because of the itinerary and we had never gone with them. This was the first and last. I hate to say it but Carnival had better food with more variety. Our cabin, P315, was very noisy at night with creaking sounds to the point of necessitating ear plugs and a pillow over our heads. The cabin was clean and our steward was attentive to the point he added an additional comforter to my mattress as the bed was hard, for me. They had no water packs like Carnival, only $2 and $3.75 bottles in the cabin. Additionally, in order to get a boarding pass, you are required to purchase one day of internet for $19.99. The photos were very expensive as opposed to Carnival. The entertainment, however, was top notch but you have to arrive at least 45 minutes before to get decent seats. All in all, we probably won't take Princess in the future. Read Less
2 Helpful Votes
Sail Date: March 2019
We needed a quick get away and enjoy SF, Monterey and San Diego. Hadn’t been on Princess in a while. We found the entertainment to be pretty good, comedy was clean and the magic show excellent. There were a couple of excellent ... Read More
We needed a quick get away and enjoy SF, Monterey and San Diego. Hadn’t been on Princess in a while. We found the entertainment to be pretty good, comedy was clean and the magic show excellent. There were a couple of excellent food courses but with a few exceptions the food is average at best and dreadful at worst. We went to Curtis Stone’s restaurant Share, some of the food was really great, some was bland. Overall, glad we went and wouldn’t go again. We could not do a longer than seven day cruise with food this bad. The coffee card is a good value, the coffee in the dining room tastes like swill, the coffee in the International Cafe is at least drinkable. The cabin is comfortable, beds quite comfortable. We like being forward, no noise or vibration. We purchased a full week in the sanctuary, expensive but necessary for us. We needed a quiet place to rest and this worked perfectly. Read Less
3 Helpful Votes
Sail Date: March 2019
A perfect cruise to celebrate our 25th Anniversary! The cabin was great - though the toilets stopped working twice in our cabin section it seemed more like they were shut off to avoid bigger issues while the crew worked on the plumbing. ... Read More
A perfect cruise to celebrate our 25th Anniversary! The cabin was great - though the toilets stopped working twice in our cabin section it seemed more like they were shut off to avoid bigger issues while the crew worked on the plumbing. Our cabin steward was attentive and friendly. The wait staff handled all of our requests eagerly (hubby is a little bit of a picky eater). Cocktails were always very good, never tasted watered down as I have experienced on other cruise lines. It did seem to take a little time for staff to warm up on the first day - soda was flat and my drink package was not immediately on my portfolio. However guest services worked quickly to resolve the drink package issue and we were anle to start the celebration on the right track. MDR menu was nice, but not inspired. Crown Grill was lovely, the blue onion soup was a highlight. Musical entertainment was our favorite - piano/singer in Crooners, guitar/singer in Wheelehouse, and Teacake delivering top quality soul are just a few examples of top notch musicians onboard! Read Less
1 Helpful Vote
Sail Date: March 2019
Beautiful coastal cuise. Cabins are bigger than average with a refrigerater within. Ice brought 2x a day. Ruby Princess was overrated though. Of course no cruise is a bad cruise but from all the recommendations from my friends (for ... Read More
Beautiful coastal cuise. Cabins are bigger than average with a refrigerater within. Ice brought 2x a day. Ruby Princess was overrated though. Of course no cruise is a bad cruise but from all the recommendations from my friends (for Princess) I was expecting a lot more! Older ship- mediocre food- mediocre entertainment- bar service great- restaurant service great. Food nothing special. Entertainment nothing special. Easy to get on - little more crowded & confusing to get off. Lots of activities available on/ off the ship. Recreation crew is wonderful on this ship but shows are nothing special. Probably about half were older (65+) so our younger family members (22 & 25) were a little bored but that is their own fault for making no attempt to try activities. You are able to pre-pay internet for less & pre-order things for the room incldng water & soda. You can pre-pay tips & excursions Read Less
1 Helpful Vote
Sail Date: March 2019
My husband has cruised on Princess once before (about 12 years ago) and he really wanted to go with them again. I wanted to be able to drive to the departure port so we chose a 7-day California Coastal, round trip from LA. It was just ... Read More
My husband has cruised on Princess once before (about 12 years ago) and he really wanted to go with them again. I wanted to be able to drive to the departure port so we chose a 7-day California Coastal, round trip from LA. It was just the two of us ages 45 and 46. Left the kids at home since they don't appreciate cruising (which is fine with me as it's much cheaper that way!). After reading many reviews on the aft balconies, I chose cabin B754 which we loved. We did get some movement when we were out at sea but we found it soothing. I chose Baja deck so we would be neither above or below any public areas and it was nice and quiet. Sometimes we did hear "ship sounds" but nothing that was ever a problem. The cabin was adequate and the balcony was larger than I expected, which was a nice surprise. It had two chairs and a small table. We didn't use it for dining or anything- just sat in the chairs (or more frequently, stood at the railing) and enjoyed the ocean. The shower is miniscule! I understand this is the norm on Princess. We were scheduled to visit San Francisco, Monterey, San Diego, and Ensenada. Unfortunately, we were unable to visit Monterey because the seas were a bit too rough, making tendering unsafe. Too bad able that as that was the port I was most interested in. We left Monterey that morning, spent the night and part of the next morning at Sea, and docked in San Diego half a day early (noon) so we actually overnighted in SD. Overall I loved the ship and the decor (classy- the Piazza I thought was beautiful) although the constant art displays that took up all of Explorer's Lounge on several occasions was a bit much. Does anyone buy art on a cruise? I guess they must or the ships wouldn't keep devoting that much time and space and effort to it. Buffet food was not very flavorful IMO but we very much enjoyed the MDR three nights and chose to try Crown Grill and SHARE on two other nights. Overall very good. SHARE is a more adventurous menu and I loved the decor but it's high up aft and there was a constant vibration and an intermittent high pitched rattle/squeak in the ceiling that really detracted from the experience. Hope they get it fixed soon. Didn't care for the Main Offenders band or the Magic to Do production show but AJ Jamal (guest comedian) was pretty good... especially his bit about the showers on board! All staff with the exception of the young lady in the soft serve ice cream area were friendly. All in all, we were very pleased and we are already looking at another Princess cruise, hopefully to Hawaii this time. Read Less
Sail Date: March 2019
They have cut back so much. Service was very poor. Dining choices limited. If you wanted steak it was an up charge of $19.00 -$24.00. I am not talking the specialty restaurants - this was the regular dining room. Selections were often ... Read More
They have cut back so much. Service was very poor. Dining choices limited. If you wanted steak it was an up charge of $19.00 -$24.00. I am not talking the specialty restaurants - this was the regular dining room. Selections were often the same. Buffet was limited. Golden Corral is much better regarding fresh fruit and veggies and variety. Sad the food and selection used to be so great on Princess. We traveled with a group for pre-arranged Mah ongg tournament play. We were promised a separate room, game sets and water service. Were put in a corner of a dining room. Really noisy when they had a 'sale' going on and people coming in and out. Refused to bring us water (pitcher and glasses not individual services). Game sets were suppose to be delivered by 8:00AM - they were never were delivered. Luckily enough of us brought our own that we could still hold the tournaments. When trying to get water or game sets were told "not my job" Several days, the beds were not made up when we returned to the room to change clothes for dinner. The entertainment was not good. They even stopped one production half way As a platinum member I have cruised Princess numerous times and AlWAYS found the food and service really good. Interestingly a number of people told me this was typical of the Ruby Princess. Read Less
4 Helpful Votes
Sail Date: March 2019
This was our 4th Princess Cruise. We chose the cruise for the itinerary. Could not fault embarkation, the time for when cabin was ready. The balcony cabin on Rivereria deck was good. We were disappointed to find there were no wine packages ... Read More
This was our 4th Princess Cruise. We chose the cruise for the itinerary. Could not fault embarkation, the time for when cabin was ready. The balcony cabin on Rivereria deck was good. We were disappointed to find there were no wine packages which we had previously purchased on Princess Cruises. We found that the drink packages per couple were extortionate, no way we would drink the amount as required in the costs. It is a pity they do not do a few drink packages to suit customers. We found tha the cost of wines in the dining room to be very expensive, having checked the menus all wines were over priced. I enjoy a drink but was not prepared too pay the costs so mainly stuck to water, sadly. Also found that the menu in the the dining rooms was not as good as previous cruises and the additional costs for steak etc was not right. I understand what Princess are trying to do but there was always a steak on the favourites menu. I found this time Princess were cutting back on many things and the additional 18% on top was harsh. Will I do Princess again, that I just don’t know and talking to many other passengers who have previously sailed with Princess felt disappointed also. It is a shame to do this review but I have to be honest. Always loved Princess Cruises, but they need to reflect on concerns of passengers and that is costs of everything and packages. Best place to enjoy a drink was Vines bar, staff fantastic. Read Less
Sail Date: March 2019
The whole trip was great except for we could not port in Monterey because the seas were too choppy for the tenders to come pick us up. But that was OK because we got two days in San Diego. The cruise director and his staff are fantastic. ... Read More
The whole trip was great except for we could not port in Monterey because the seas were too choppy for the tenders to come pick us up. But that was OK because we got two days in San Diego. The cruise director and his staff are fantastic. Everybody is very nice and the ship was very clean. The food in the dining room was really good. The buffet had most of the same things each night so I prefer the dining room. I just want to say that everybody was very nice and they were always cleaning and just super friendly. I felt very very safe on the Ruby Princess. The entertainment and the game shows were all fantastic. The bar staff was great and the photographers were unbelievable. Very very friendly and other than the normal poses they were very lenient on letting you do what you wanted to do. Pictures turned out great Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.2

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