Sail Date: April 2019
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a ... Read More
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a wonderful view and fresh air throughout our cruise. The bed was SO comfortable with cozy Egyptian linens. Our cabin Steward, Christopher, was so helpful and attentive. The ship holds about 3500 guests and about 1500 very service oriented staff- which is a nice size and ratio. The restaurant meals were fresh and fabulous with very attentive waiters.There were fresh food options 24- hours a day! We enjoyed the flexibility of "anytime" dining. The entertainment was nonstop. We especially enjoyed the nightly musical shows in the Princess Theater. They have very talented performers- bands, singers and dancers.The different lounges also had good entertainment and often dancing. The casino is spacious and has lots of variety, including blackjack tournaments which are really fun! The gym provides nice machines with an amazing view! We especially enjoyed the tram excursion in Juneau and the train in Scagway. We plan to fly to Anchorage on our next Alaskan trip to explore the more northern regions and to do a land tour to Denali. We highly recommend Princess cruises without reservation! We look forward to our next Princess cruise!! The 12 days flew by!! Read Less
1 Helpful Vote
Sail Date: April 2019
Within a few days of Princess releasing the 2019 schedule, found a cruise that met our needs. Ruby Princess, doing round trip to Alaska out of Los Angeles on 4/23/19. We now require an accessible cabin due to mobility issues. We prefer ... Read More
Within a few days of Princess releasing the 2019 schedule, found a cruise that met our needs. Ruby Princess, doing round trip to Alaska out of Los Angeles on 4/23/19. We now require an accessible cabin due to mobility issues. We prefer the Caribe deck, due to the setback of the superstructure. I call and secure one of the three accessible cabins left. 565 days out and as usual, Princess is asking full price for newly listed cruises. Over the next year we get new passports with only two weeks turn around. By chance I find that they have used our cabin as the example of an accessible cabin https://www.cruisecritic.com/photos/ships/ruby-princess-443/accessible-balcony-cabin-276108/accessible-balcony-cabin--v12728343/ As time goes by, we take advantage of two price drops. 75 days out, news groups going nuts about the one comfortable chair being removed from most of Princess’ balcony cabins. Questioned Princess on this policy since we require it, I was basically told too bad. On a second call speaking to an executive assistant, I was told that because I have a accessible cabin, that chair may or may not still be there, they simply have no idea at corporate what is happening on their ships. Still hoping on having a good time, without having to stand. 60 days out and the emails start. “Information about your cruise” from Princess. Cancellation?, change in itinerary?, cabin reassignment? Each time a flutter of anxiety I see it in the inbox. Soon learn this is Princess’ way of trying to get into my wallet before the cruise. Wine, excursions, specialty restaurants etc etc. I quickly learn to glance at them before hitting delete. Embarkation day has arrived. Get a late start out of the house, at the docks “rush hour” has already started. Utter bedlam from people not knowing where to drive, stop, park or drop off passengers/baggage. Inside the cruise center total calm, walk right up to the desk, have passport scanned and have cruise cards within seconds. Slight bottle neck at security because of the number of pax arriving. On the ship in about 90 minutes from when we left the house, far from a record, but nothing to complain about. Point of interest, I had two power strips (not surge protectors) in my carry on, no issue by x-ray or security. At some point after we pass through, new policy takes effect with security checkpoint. ANYTHING looking like a power strip is being confiscated and a receipt being issued. Attention Princess, while they are not your direct employees, security is your representatives and some education is needed. Since we ran into same situation over ten years ago and there has been no improvement. I predict there will be no action from Princess now. Another “new” policy is in place on the ship, fire doors going to cabin walkways are closed. All 3000+ pax are directed to the public areas on decks 7 and 15. To avoid the masses we grab a table near the Trident grill near open sky. We enjoy a bite to eat and start our favorite past time onboard, people watching. I will take this time to point out I’m not a millennial or generation X’er by any means. We retired three years ago, but looking around, I feel like I’ve been dropped into a convention of Wal-Mart greeters who have been terminated due to age. The wife, who notices these things, has counted less than twenty children in total. I have a feeling they will soon be bored. Just an observation, the vast number of passengers fall into two groups: retired Americans or younger foreign tourists, mostly from Asia. Per two crew members, the average age of this voyage is 65 years. Seems the common dinner conversation concerns medical procedures, prescriptions and what relative has recently died. Not all passengers observe the same dinning etiquette and a lot of food has been seen going into bags headed back to the cabins. To some, the idea of getting in line for services is foolish. Much simpler just to step in front of everyone. At times just getting from A to B is an obstacle course going around people who change direction without looking or just suddenly stop in their tracks in front of you. My wife and others using mobility devices seem invisible to the crowd. About 90 minutes pass and by chance I discover cabins have been made available, no PA announcement was made. Before running off to customer service, I check and find the “barrel chair”, removed from almost all balconies is still in this cabin. Only upgrade to the cabin is the 43” LG television mounted on the desk surface above the refrigerator. Doing my best Houdini impersonation, I am able to get a hand to the left side to plug in a HDMI cable. All that effort for knout, this TV is set to “hotel mode”, no changes possible. Won’t be able to watch media off my lap top. Old habits still die hard, first morning I awake at the usual 6:30 AM to a beautiful sunrise. At7:45 AM, the PA gongs and the Captain twice makes an announcement of a medical emergency C255, which is twenty five feet forward from us. No matter the emergency, I know I am of no use to the situation. But of course curiosity makes me open the cabin door and look up the hallway the two doors to C255. No yelling, crying, alarms or flashing lights, had I heard wrong? 7:47 I hear the thumping of running feet coming from every direction. Brown, blue and white uniforms race by. Radios, medical equipment and a gurney are there in a span of seconds. Medical goes to the cabin and security takes over the hallway. This is happening at the forward bank of four elevators. They lock up three of the four to keep anyone from stepping off this deck and the fourth is kept open for transporting the patient. More security is dispatched as far back as mid-ship in this corridor to keep passengers and the curious away. Through the peephole there are 7-9 people standing around for an extended period of time. Around 8:20 AM an empty gurney is taken aft via the confines of the Caribe hallway. Our steward, Damodar Sheldekar (who did exceptional job), later stated that the passenger was in medical getting treatment. Four days later I see two people on 255’s balcony, a full recovery? FOOD I’m not going to say the food was disappointing, just adequate. Basic ingredients prepared various ways. Chicken done Italian, French, Asian, Mexican or Indian is still chicken. First three nights, the menu for the main dining room appeared just tired and boring. Didn’t bother to get “dressed up” and just did Horizon and Crown grill on first formal night. Crown was a ghost town, only five other tables occupied. This was an example for the entire cruise. Fourth night we relented and went to dining room. I again am proven wrong in the need to “clean up”. Jeans, T-shirts, jogging suits and even ball caps are seen in the room. Feel overdressed in dress shirt and slacks. Nine years ago you always went to the main dining room, now there has to be something interesting/special on the menu. Horizon Court, Café Caribe, International Café, Trident Grill, Slices and room service deliver as advertised. As a side note, don’t disrespect the ingredients. We both made the mistake of ordering lobster 2nd formal night. Extremely tough from either over cooking or being held at too high a heat after the cooking process. On second formal night we were seated just before the “Baked Alaska” presentation. Was not impressed by the electric candles stuck in a fake pies. Entertainment? The “Main Offenders” keyboard, two guitars, drummer and female lead who must use iPad for the lyrics. Four fair musicians in search of an adequate front person. AJ Jamal, solid stand up comedian. TWO separate 45 minute sets on different nights. Very unusual to have 90 minutes of material. David Guidice, a “good” piano bar performer. Put into the theater, backed by seven member ship band that’s amplified. Then add reverb to the vocal, computerized moving lights and some fog. Three more shows in the much smaller Explorers. Learned later he’s been doing the cruise circuit for over eleven years. Jack Lee and The Ruby Princess Showband. The above mentioned seven piece back up band steps out on their own. No special effects, reverb or over amplification. Straight music by guys doing their thing, not the charts brought on by the hired help who get off at the next port. Hello Princess, you have an untapped resource here, use them. Tricia Kelly, another Las Vegas lounge act dropped into a theatre setting. Elyse Branch, gave a solid Motown review Medallion Net, I can only compare to experience nine years ago. True, no “dead zones”, but same slow speed. Forget streaming, two minutes from log on to get to first email, 30 seconds just to load a page. “System” was down for over seven hours one night. Another night it took 2:19 to log on, then 12 minutes to retrieve ONE email and write a two line reply. We had complimentary minutes; if we had paid out of pocket for this poor service I would be demanding a refund. Slow service was experienced on two iPhones, lap top and Kindle Fire. On Demand, I have both Netflix and Amazon Prime. Had seen almost all the films offered. On demand movies in roo is far cheaper than having fresh live acts. KETCHIKAN Princess ties up at Berth 4, street construction to the South or is it cheaper. Sales people have taken position at the foot of the gangway, however are not pushy at all. First ship of the season and there is a lot of “on the job training” around the docks. Tourists haven’t spoiled it. JUNEAU Again Princess ties up at the furthest dock away from town. Next to the Chevron fuel dump that has it’s own stench that drove passengers off their balconies. Several thousand feet from town, cheaper or Princess wants you to observe the homeless while you walk to town? More excursion booths at the dock, but salespeople a little more aggressive. Have lunch at a place looking over the sea plane operation, do some shopping then back to the ship. SKAGWAY Due to landslide, the primary dock is unavailable for the foreseeable future. Have to walk to the train for the only Princess backed excursion that is accessible. Wonderful small town, can’t imagine the place over run by three or four ships. Lunch at the new “Sweet Tooth” Café, sign says they close at 2 P.M., they will quickly learn to stay open while tourists are walking around to save for that long cold winter. This will always be a small town. OBSERVATIONS We have been away from cruising and Princess for nine years, I can only go by my own past experience. Princess has changed their target demographics to an older crowd. If it were just this cruise, it would not explain the shift of the dinner service fleet wide to earlier times. There were a couple of days of warm weather at the start and end of the cruise, yet this cruise had the least number of physical actives we have experienced. Musical acts concentrate on songs 40-60 years old. While speaking of musical acts, adding fog, reverb and 60 computerized spotlights to a so-so act still leaves you with a so-so act. My opinion the stripped down sets by the ship’s band were far better than any other act We had already experienced the Princess onboard sales pitches of a decade ago, but that has quadruped. Hard sales pitch while eating breakfast and dinner. Almost every organized event ends with some ship’s store “sale” sepal. As I write this, it’s day ten of twelve day cruise. I have collected close to an inch of ads shoved under my door. Oh, another issue. As stated we are in an accessible cabin. Whose bright idea was it to remove the “mail box”. There are quite a few people on this ship who can’t do the simple act of picking up anything from the floor. The idea of charging more for a specialty restaurant is fine, except there still has to be value. I am speaking from experiencing the first offerings so many years ago. A screened off section of Horizon Court called “Sterling Steak House” for the exorbitant surcharge of $5.00 getting huge steaks with large sides. Rather off putting paying $29.00 at the “Crown Grill” for a $15 steak and a bowl of potatoes and vegetables. As stated before the place was deserted at dinner. Another side note, same venue used for “English Pub Lunch” with the same wait staff. The airs of a high end restaurant disappeared quickly as a two hour line snaked from the entrance. Looked like a toy store on “Black Friday” with waiters confusing what orders to what tables right off the bat. Cruise director and staff were both approachable and knowledgeable of ship’s activities. Although at times some events were questionable for upper end cruise line; paper planes or egg drops………Please disregard comment about paper airplanes. Just saw over 200 people entertained by 50 pieces of paper thrown off deck 6. Princess requires separate form NOW should you be bringing mobility device on board for each cruise. Why not ask for letter of need/requirement of accessible cabins. You keep records of past passenger’s information, this would be a onetime verification and data entry. To get to the balcony of this accessible cabin, a narrow metal plate falls into place to bridge the gap between the inside/outside ramps. Great idea, except the only way to retract this plate is to reach down and lift it up with a finger. If there was a mechanism to lift this plate, it was broken a long time ago. Can’t comment about others, but my wife is physically unable to this maneuver. Princess still “offers” coin operated washer/dryers. Very useful on extended cruises, easily reduces amount of packed clothing over 50%. Although the machines look like the originals from the ship’s maiden voyage, the cost has increased over 100% since our last cruise. $3.00 wash with inadequate spin cycle resulting in a sodden load. Another $3.00 for a 35 minute dryer cycle on high to get a warm damp load that ended up being hung about the cabin. Can I bet a large some of money that Princess will soon totally do away with the laundromat, forcing passengers to use the more profitable ship’s laundry. Bottom Line Been away from cruising close to nine years, but have been on twelve Princess cruises for a total of 100 days. I know what cruising on Princess WAS. I can only say that except from crew performance, this cruise was of a lesser quality. From conversations with others and this experience, it is unknown if we will return. I do know I would not recommend Princess to a relative or friend at this point. I do know a large number of passengers on this cruise volunteered they will not be returning to Princess. Read Less
1 Helpful Vote
Sail Date: April 2019
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL. We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and ... Read More
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL. We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and knowledge, which improved somewhat over the period of the trip. The ship was just not is the best shape. Rust stains were prevalent, and most of the trip included a rather unpleasant sewer smell near the bow and upper-exterior decks. Food quality and variety were excellent, with the exception of the poor coffee in the Buffet. There was always something going on. Bars were themed and very comfortable. Alcohol drinks reflected variety and creativity. Cabins were very comfortable, and housekeeping service was excellent. We really enjoyed the overall layout of interior and exterior public areas on the Ruby. There was no overall central large pool, instead a number of smaller, sectioned areas that allowed for cruisers with different tastes to gather. The same can be said for the sprinkling of Bars throughout the ship. Entertainment was very nice, but nothing wowed us like our first Princess cruise that included Jeff Dunham and an Elton John impersonator. Mark, the Naturalist, and Tiki Dave, the Cultural guy, were the best, being both entertaining and informative. We continue to be underwhelmed and mystified by the need for all the shopping and art auctions on board. Ports were fine. One change we would consider would be to rent a car, especially to visit the Arizona Monument. Our tour drove us there and left us for 3 hours. Since the tour bus got there last, we did not get to take the boat tour, then were stuck waiting as the monument grounds do not take 3 hours to see. Lahaina was the best! Just get off the ship and wander around. No need for tours. People were friendly, and local dining and shopping were plentiful and reasonable. Make a point to walk into Kohola Brewing for a pint of excellent beer. We are cautious about taking a third Princess Cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining ... Read More
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining was wonderful! Food was delicious and our waiter Aurelia and Asst. waiter Lido went out of their way to provide service that went above and beyond. The shows were quite nice. Some of the guest entertainers were not to our taste. They were good, but they played a selection of music that was designed for people in their 80s. Movies under the Stars was great and not too cold. Blankets were provided upon request. The Naturalist onboard was an interesting and engaging speaker. The guest lecturer spoke on Olympic games and the Nobel Prizes. He offered some unique tidbits of information and had personally met many of the people he spoke about. We only booked 3 shore excursions through the ship. One of them was for a tour of the Bishop Museum. Unfortunately, the tour was cancelled and no reason given even though it was listed as sold out. Sadly, we were not informed of the cancellation until 2 days beforehand. By that time most of the excursions were already booked so we had to settle for a less than optimal tour. The best shore excursion was snorkeling in Nawiliwili. The company took pains to keep everyone safe and to make sure everyone was enjoying themselves. Ensenada was both safe and fun. We took a locally operated 45min harbor tour through Juanitos (located right along the ocean walk) for $2,50 per person. It was a great deal and got to see sea lions VERY close up (within 7 feet of them). Overall it had a few bumps in the road, but was still a fabulous cruise and would happily do it again! Read Less
1 Helpful Vote
Sail Date: April 2019
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice ... Read More
Unfortunately, this cruise had several issues which made the experience less than optimum. This was our 43rd cruise, our 9th on Princess. We normally cruise on Celebrity, so we have something to compare. The overall cruise was very nice with the following exceptions: (1) The "best internet at sea" was much less than the moniker would indicate! There were problems logging on, and even worse, logging off. The first day we used all 250 minutes while trying desperately to log off! To their credit, the minutes were restored, but the problems continued throughout the cruise. There were times when the service was extremely slow and others when it actually locked up. Could be a band width issue. There appears to be many issues which need to be addressed before this internet service is ready for prime time. (2) Two of the production shows were the same ones we saw in December on the Crown Princess and were good but not spectacular. The third production show was only thirty (30) minutes long with no costume changes or set changes. Singers and dancers were good as usual, but nothing exceptional. The Naturalist actually saved the day for us! He was interesting, knowledgeable, and in many cases extremely funny and personable. He was our highlight of the on-board entertainment. (3) Now for the main issue that soured the sweetness. The Anytime dining experience started out with 10-15 minute waiting times, which is acceptable for the first few days. During the middle of the cruise, the waiting times disappeared as one would expect. But on the final Formal Night (which, by the way, should be made OPTIONAL, since the dining room staff was allowing people in jeans and tee shirts in the dining room on all three Formal Nights!) we were told that the wait would be about 15-30 minutes. We were given a pager and retreated to the hallway outside the dining room where we waited FIFTY (50) MINUTES. We finally went to the greeter with our complaint and were escorted UPSTAIRS to the other dining room, where we were seated and then waited 10 more minutes before getting served. Apparently they were accommodating two (2) tables of $100.00 a plate "special diners", and it appeared that they were sorely understaffed to serve everyone. The lobster was tasteless and the usual cheerful wait staff appeared to be less than thrilled to be working that night! Very strange indeed.... Makes me want to rethink my cruise line choices in the future. Having trashed Princess, let me say there were pluses on board. Again, the Naturalist was our saving grace for the lecturers. The other lecturer was focused on Olympic history and was interesting for the first ten minutes, but after that worked the same as a double-dose of Nyquil for me. What the hell, one can always use a short nap on a cruise, right?!?!? The other highlight of our cruise was the Starlight Lounge, which I have commented on above. Read Less
1 Helpful Vote
Sail Date: April 2019
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two ... Read More
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the Princess cruise would be a little more upscale. We chose a Club Class Mini-Suite and air transportation arranged by Princess. The Club Class upgrade included Priority Boarding, I expected the same benefits as Carnival's Faster-2-Fun boarding. Not so, just a different check-in desk. No priority room preparation, no quick luggage delivery, no priority on excursions, and no speedier disembarkation. I'm sure Princess has a target cliental. If that is the case, my wife and I do not fit the criteria. As I said we were celebrating 50th years of marriage and are not all that young. However, we are young at heart, able to walk, like to smile, and do not believe the way to elevate your social stature is to belittle the ship's staff. We found a majority of the passengers were not smiling, used a cane or walker, were rude, and ready to complain about any topic. There were some great things on the ship in spite of the depressing overall attitude of many passengers. The Club Class dining venue was a shining star of service and attitude. Our cabin steward was excellent and kept the cabin in pristine order at all times. Maybe our expectations were just set too high. We expected to "Come Back New". We came back looking for a "Fun Ship". Read Less
Sail Date: April 2019
There were four or five occasions where our toilet wouldn't flush. Tried calling Passenger Services but they never picked up so I called the room steward. Problem was fixed in a reasonable amount of time but it's unfortunate ... Read More
There were four or five occasions where our toilet wouldn't flush. Tried calling Passenger Services but they never picked up so I called the room steward. Problem was fixed in a reasonable amount of time but it's unfortunate that it happened at all. Also there were a couple of times the hallway near our cabin and the area outside Explorers Lounge had a strong sewer smell. Our head waiter David took excellent care of us. Our Jr waiter Angie was outstanding also. We enjoyed all the dinners we had in the Michaelangelo dining room. Horizon buffet had lots of good food. Sometimes it got a little busy but we could always find a table. Security check at embarkation was a long line but the rest went well. Disembarkation went well. We enjoyed most of the entertainment staff especially Scottish Ken. Also we had fun with the Entertainment director Gary, Jovi, DJ11 and Jerry. Our balcony cabin was decent (B606) and well kept up. Read Less
Sail Date: April 2019
We had been on another cruise line in the Caribbean and wanted to see Hawaii again. We found the Princess cruise online the booking process was very easy,the cruise was 15 days from LA as compared to 7 days from Honalulu. All in all ... Read More
We had been on another cruise line in the Caribbean and wanted to see Hawaii again. We found the Princess cruise online the booking process was very easy,the cruise was 15 days from LA as compared to 7 days from Honalulu. All in all princess was a car better deal. The Ruby had been recently updated and we had no issues with our room, the cabin was well kept by the steward. We enjoyed eating in the dining room as often as we were able the food and service was great. The buffet was good and we are there on port days so we could have more shore time the buffet coffee was weak but the fresh brew In the international care was an improvement for 2 bucks a cup the pastries are free and the almond croissants and blueberry muffins should not be missed. In the pool area there is a pizzeria, I am from the NY area and am a bit of a Pizza snob, the thin crust was excellent and available 11 to 11 daily. The princess tours were early below average, our first tour to waterfalls on hilo was awful.later we booked a Roberts Hawaii tour through excursions group which was a Huge improvement. As a whole considering everything we will certainly travel with princess again the staff was great and the food was very good.(I am back home now and will be dieting so my clothes will fit again) Read Less
2 Helpful Votes
Sail Date: April 2019
Every year I cruise with princess, the cruise goes downhill a step each time. Things that were no charge now have an extra fee-deluxe hamburger now $5 extra, they have started to add pay extra items($20-30 each extra) to the bottom of the ... Read More
Every year I cruise with princess, the cruise goes downhill a step each time. Things that were no charge now have an extra fee-deluxe hamburger now $5 extra, they have started to add pay extra items($20-30 each extra) to the bottom of the menu because the selection of items on the menu in the main dinning room isn't very good hoping people will get to the bottom and see nothing really good and order those extra pay items. Many of the windows in the public areas are so dirty that you can hardly see outside. This was the first ship I have been on that closed the outside decks way too much. Even when the wind wasn't too strong they still closed the front of the ship so you couldn't walk around the ship. The selection of items at the buffet on Lido deck was poor. Pasta and chicken. Although breakfast was good. Many days at lunch we walked thru and found nothing that looked good. They did have the fasted internet of any ship we have been on. If you are a non-drinker, like us, they discriminate against you. Being elite status they give about $80 of alcohol drinks (mini bar in room, free wine tasting, captain party, etc) but for nondrinkers they offer nothing. We were told we could exchange the mini bar for a soda package or smoothies before we sailed but on board we were told that wasn't true. They did offer to exchange it for a bottle of water. Seemed like there was too many workers with an I don't care attitude. Everything evolves around drinking (because they make a lot of money on drinks) and you can get free drinks at various times on board. (at the art auction, Effy jewelry, champagne water fall night, etc. The arts and crafts activities were very limited in number and you had to get there way early if you wanted to participate. For us embarkation was easy. We arrived around noon and walked right into the ship. I did hear of others who said it was their worst embarkation. Over all the ship looks pretty good for as old as it is. Read Less
2 Helpful Votes
Sail Date: April 2019
I guess their remodel lat year didn’t go well. Tv has frozen and gone out every 2 or 3 days. Toilets take 20 to 40 minutes to flush,if at all.they always apologize but that is not what we paid for.we are 3 elite captains circle members ... Read More
I guess their remodel lat year didn’t go well. Tv has frozen and gone out every 2 or 3 days. Toilets take 20 to 40 minutes to flush,if at all.they always apologize but that is not what we paid for.we are 3 elite captains circle members and have done this 15 day Hawaii cruiseover 10 times and never had these problems. I’ll never book the ruby again. Food was mediocre nothing to brag about.princess workers were great as usual only saving grace about this cruise...we were comped to a dinner at the new Curtis Stone restaurant ,I’m glad we didn’t have to pay the 90 dollars for 3 people because the crown grill is better!we expect better from princess maybe wait to book on the ruby untlll they get their act together?we are princess people but this was a very disappointing cruise ! Their new on demand system is like Netflix it’s great when it works? Things have to get better Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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