1,841 Princess Ruby Princess Cruise Reviews

Chosen because of its destination. New Zealand. First impression. The ship was big. Cabin was very comfortable. Nice touch with floor lights when using the bathroom at night. Plenty of hanging space and storage.Initial thoughts that the ... Read More
Chosen because of its destination. New Zealand. First impression. The ship was big. Cabin was very comfortable. Nice touch with floor lights when using the bathroom at night. Plenty of hanging space and storage.Initial thoughts that the ship had a lot of rust for its age. Fixtures and fittings in some public areas looked tired.. Theatre was very good but only catered for 1400 passengers per show when carrying 3000 so not always able to get in. Service in the bars and restaurants was slow. Having using the main dining areas and the self service restaurant. Quality and choice in the main restaurant was not very good. The self service had a better selection although choice was sometimes a little strange. downside was plastic plates and mugs. On the main deck if you wanted peace and quiet then forget it. Music blaring away from breakfast onwards. Would i go with Princess again. No very poor value for money. They need to up there standards so will stick to smaller ships. Read Less
Sail Date February 2020
Our 7th princess cruise and we felt the food quality is in a downward spiral in terms of flavor, quality and choice. We love Princess but might have to try some different lines and are open to recommendations? Coffee on board was terrible ... Read More
Our 7th princess cruise and we felt the food quality is in a downward spiral in terms of flavor, quality and choice. We love Princess but might have to try some different lines and are open to recommendations? Coffee on board was terrible and we resolved to start bringing our own with a small filter and drip solution. Entertainment on this cruise was great on the positive side. Disembarkation held up by health checks from Australia government but handled well by cruise staff. Bigger delay for next passengers leaving the same day. Ruby was in good shape and well maintained, staff were very well trained in customer service and making our interactions positive and pleasant. Cabin was discretely kept clean, serviced and well supplied by steward daily. He was virtually invisible to us but always on top of things. We already have another cruise booked for October, but let me know if you have recommendations for better food from other similar class cruise lines that would be in our budget range like princess? Read Less
Sail Date February 2020
Once again, Princess turned on an excellent cruise with unsurpassed service & food. We boarded in Sydney effortlessly - I walk with a cane so was given priority at check-in which was very thoughtful and appreciated. We had a balcony ... Read More
Once again, Princess turned on an excellent cruise with unsurpassed service & food. We boarded in Sydney effortlessly - I walk with a cane so was given priority at check-in which was very thoughtful and appreciated. We had a balcony stateroom for this cruise around New Zealand and it was wonderful to view the exquisite scenery, particularly in Fiordland, from that balcony. All staff, without exception, were friendly and went out of their way to make this cruise as enjoyable as possible. We dined in the restaurant on all evenings, using 'anytime dining' and enjoyed beautiful food and fabulous table service. The longest time we had to wait for a table was less than 5 minutes. Our bed in the stateroom was very comfy and we had very little trouble sleeping. Movies, freely available, in our stateroom were a bonus with some of the latest movies available. MedallionClass was a bonus and enjoyed being able to order a coffee etc. from anywhere on the ship and have it delivered. The ship itself was well maintained with staff constantly cleaning (due in part to Corona Virus) and the strict insistence that all passengers kept their hands clean with hand sanitisers everywhere. We went ashore at all ports but didn't take up any excursions as we had been there before and spent most of our shore-visits catching up with family members. On two evenings we enjoyed live music and a comedian who had us all laughing out loud! Another fabulous Princess cruise..thank you. Read Less
Sail Date February 2020
My first experience with Princess and I have to say on this size ship it will probably be my last. The ship itself was fine, although the elevators were always crammed with people and mobility scooters etc. which made getting from the ... Read More
My first experience with Princess and I have to say on this size ship it will probably be my last. The ship itself was fine, although the elevators were always crammed with people and mobility scooters etc. which made getting from the lower decks to the Horizon buffet on level 15 tedious and frustrating. The cabin was well fitted out and comfortable. The beds were probably the highlight, so comfortable. The balcony area on our level 9 (Dolphin) deck was ok, but because of the design of the ship, those above you had a direct view of the balcony which gave an uneasy feeling when you were out there that prying eyes were always watching. Other than that the new sensor lights mounted to the bottom of the bedside tables were annoying coming on in the middle of the night if a blanket or sheet moved in front of the sensor. The same for the sensor light near the closet/bathroom area which turned a dark cabin into a broadway production in the middle of the night if someone used the bathroom. We chose to use the dining room where a dedicated seat was always available rather than fight for a table in the buffet dining areas where groups would congregate and reserve/hold tables for friends to not only eat but to play cards and games denying those who wanted to eat somewhere to sit. The buffet capacity to properly provide seating spaces for the 3,500 odd passengers onboard is inadequate in my opinion. The service from the waiters was good and of a consistent nature. But to watch people constantly flouting the clean your hands before you enter policy in the buffet area in these days of corona was mind boggling. The food in the dining room was of an excellent quality, but choices of meals if you might not like some of the items listed was limited. The buffet food was again good although certain items ran out and were not renewed. Attended the Princess theatre on most nights and can only comment that the newly formed Irish group 'Emerald Tide' were probably the best act I have ever seen on any cruise, they were superb and received standing ovations. They should be a name that others, not only those on a Princess cruises will hear about in the future..Magnificent instrumentalists, singers (Giselle, what a voice) and dancer. An Australian violinist Patrick Roberts was also fantastic, his adaptions of classic songs with his violin was something to believe. The service from all the staff and crew onboard was great and courteous, not one crew member would pass you without saying hello or stopping to talk. The ports visited, Bay of Islands tour to the hole in the rock was great, a self conducted tour of Tauranga and Mount Maunganui was a surprise, if I can say one thing, don't worry about a self guided tour of Tauranga, spend your time in Mount Maungani it's far better than the bigger town. Opted for our own thing in Auckland having visited before. Napier the same, Wellington again the same. Akoroa/Christchurch we were shuttled 1.5 hrs from Akoroa to Christchurch and 1.5 hrs back again which does not leave a whole lot of time to see much of Christchurch and virtually nothing of Akoroa, Port Chalmers/ Dunedin, this was probably my favourite port, Dunedin surprised me, it was the best port for shopping or finding items than any of the other ports, yes it was freezing compared to the other ports but it was great, the last leg of the cruise before leaving NZ waters was The Fiordlands and Milford Sound which fortunately the ship was able to pass through, unbelievable scenery and photo opportunities galore. My final comment would be for all excursions whether you did a booked excursion or did it yourself is that not enough time is provided in port to really get a good look around and that is for all ports visited. Would I do it again? probably but on a smaller ship, large amounts of pasengers brings with it arrogance, nasty behaviour and rudeness, not from the crew, from the passengers. This is something I have never encountered on smaller ships. Read Less
Sail Date February 2020
This was the cruise of our dreams....and New Zealand didn't let us down. Sadly there was much to disappoint on board. We found organisation often chaotic specially on days we had to tender. You had to queue for tickets to join ... Read More
This was the cruise of our dreams....and New Zealand didn't let us down. Sadly there was much to disappoint on board. We found organisation often chaotic specially on days we had to tender. You had to queue for tickets to join then queue to get off and it took an absolute age. Another occasion we had to queue for a ticket just to join the queue to get off the ship to get on a shuttle bus. We found some of the ship's announcements inaudible due to thick accents, god knows how we would hear in an emergency. Worst was the food services... Often in the buffet no tables, when you found one no knives or forks, then no plates, no teabags....endless. In the main diving room, our waiters constantly brought wrong meals to people until it became a joke. I think they were over worked tbh but it wasn't much fun keep sending food back. There was no bonhomie at all. Entertainment was mixed, didn't fancy ukele player, pianist or violinist, the magician and comic were excellent and apart from one show the ship's' dancers were really class. They did have one weird show about a dream. Very odd. Our balcony cabin was good and our steward Arnold was top class. Worth noting people who bought the cruise in Oz didn't pay gratuities, if you booked in UK they added them automatically. It was often hard finding waiters to serve you drinks in bars, prices were around 4.5 pounds for a small bottle or 6pounds for a pint, cocktails around 8 pounds. overall it was ok but wouldn't do princess again. Read Less
Sail Date February 2020
Flew from LAX to Sydney 2 days prior to cruise and arrived in Sydney just in time to feel the effects of the remnants of a Level 1 Cyclone. Landed early Sunday morning, and flight was one of the most turbulent we have ever flown. Upon ... Read More
Flew from LAX to Sydney 2 days prior to cruise and arrived in Sydney just in time to feel the effects of the remnants of a Level 1 Cyclone. Landed early Sunday morning, and flight was one of the most turbulent we have ever flown. Upon landing in Sydney, the pilot asked that everyone remain in there seats until health officials came on board to interview a passenger who had vomited during flight. We had a concern that we could possibly get quarantined on cruise ship due to coronavirus, but never thought we might be quarantined on flight and never make it to the cruise ship. Health official boarded the plane in full protective gear and luckily determined that passenger was apparently just suffering a stomach alignment. Pre-cruise, we stayed at the Hilton Sydney, which was centrally located in city but a distance from Overseas Passenger Terminal. Very nice hotel and would highly recommend. We were stuck in hotel room Sunday due to heavy rain and strong winds from cyclone remnants. However, Monday was clear and sunny. We pre-booked for a Hop-on / Hop-off bus tour, which also included a harbor cruise on Captain Cook Cruises. Red line tours the city, which takes you down to harbor next to Opera House. Also took Blue line which took us over to Bondi Beach where we had lunch; reminded me somewhat of southern France ports. Embarkation: Ruby Princess was docked at the Overseas Passenger Terminal, which was located across inlet from the Opera House and adjacent to ferries. Bag drop is available at terminal if you arrive early and want to tour city before boarding. Embarkation went very smoothly. Make sure that you get and complete medical survey from staff before entering terminal and have your New Zealand ETA (visa) available for inspection. Separate line for passengers who obtained Ocean Medallion before cruise. First impression of ship was not positive; could have referred ship as the “Rusty Princess” due amount of rust visible on ships hull and outside balcony. However, crew did a good job of painting over major areas of rust as we arrived at ports during cruise. Went to Di Vinci dining room for lunch rather than buffet, which we generally tried to stay away from due to coronavirus concerns. Cabins were ready early just after 12:30 pm. Entertainment: This was our first Princess cruise, and we were impressed with numerous entertainment venues: Club Fusion, Explorers Lounge, Wheelhouse Bar and Crooners, all of which had various musical entertainment. Band called “Emerald Tide” was excellent, playing a blend of Irish and soft rock/country; sessions became very crowded as cruise went on and a final session was arranged in the Princess Theater. Production shows in the Princess Theater were very good, but arrive early to ensure you get a seat for popular shows. We don’t care much for comedians and solo pianist shows, so we focused on music playing at other venues these nights. Dining: Three formal dining rooms: Di Vinci, Michelangelo and Botticelli, which offered a variety of fixed and open seating options. Since we had a Club Class mini-suite, we dined in a separate area in the Di Vinci dining room, which had a separate entrance and wait staff. This was one of the highlights of the cruise. Cannot say enough about hostess and wait staff, which were excellent and made you feel like family. Head Waiter (Nicoli) offered a specialty pasta dish made table side in dinning room for almost every lunch (sea days) and dinner. We went to both specialty dining restaurants: Crown Grill and Share (by Curtis Stone). Decor in the Crown Grill that of a forma steakhouse with heavy wood accents. Meat and seafood at Crown Grill were very good, and selected dishes form Crown Grill were also offered in other dining rooms for an upcharge. Share was very unique offering multiple courses with manageable portions. Décor was more open and casual feel. Definitely worth a try at least once; however, I don’t believe the menu options changed. My wife an I got separate offerings and “shared.” Carmel cheesecake for dessert was fantastic. Major concern voiced by numerous passengers was that the menu wine selections by the glass were not available in the dining rooms and an alternate was not offered until later in cruise due to complaints raised. This was definitely a concern is you purchased the beverage package. Otherwise, numerous cocktail drink options were available and various bars. Vines Wine Bar on Deck 5 (Plaza) in the Atrium was excellent but often crowded by passengers obtaining food from International Café since seating in Atrium was limited. I would recommend Old and New World wine tastings in Vine Bar; however, your need to inquire with bar staff on dates/times since they did not appear in daily. In addition, various wine tastings in various price ranges are offered on sea days in Botticelli Dining Room. In addition to main and specialty dining rooms, made to order hamburger and hot dog options were available on the pool deck (Lido, Deck 15) at the Salty Dog Grill and various pizzas offered at the Slice Pizzeria. Gourmet hamburgers were also offered at designated times for an upcharge in the Wheelhouse Bar. Horizon Court was very large and had standard cruise buffet fare. Ports: Fiordlands National Park – Crew advised us that our cruise was only the 2nd of 10 cruises to be able to enter the Milford Sound and cruise passages due to weather. We were lucky and the clouds cleared early providing a wonderful viewing experience. Since it was late Summer, we did not see many waterfalls and field were not as green. Dunedin – Ship docked in Port Chalmers and required you to take excursion or shuttle (at cost) out of port area. We booked the scenic Taieri Gorge Railway through Princess, and we were seated in one of the historic rail cars with a volunteer steward. I would highly recommend this tour. In addition to the scenic views, service was excellent. We were initially offered a beverage (coffee, tea, juices) and a cookie, then provided a snack which included a selection of wine, beer and sodas, and finally a very nice box lunch. Wine and beer were served at no extra charge throughout trip. Akaroa (tender) – We booked the Wildlife Cruise by Sailing Ketch. Historic sailing vessel, which we always prefer over powered boats. Again, very scenic with numerous wild life sightings. Captain played music to attract dolphins! At end of dock, turn right for various restaurants/ bars and walk to beach area; turn left for more local scenic walk (lighthouse). Wellington – Docked away from city center in cargo port area but continuous free shuttle bus service was provided. Simply but, this was a big city port call, but had various historical buildings as New Zealand’s capital. Weather was cloudy with light rain/mist later in the day, so me merely took shuttle bus into city and rode cable car up to botanical gardens. Gardens were a disappointment since being late Summer there was very little flowering plants except in one area. We definitely would like to tour again in late Spring. Napier – Booked a 4-hour winery tour to Hawkes Bay. Visited the smaller Abbey Winery, which we enjoyed very much. Casual with outdoor seating area and a nice cheese plate offered. Second stop was the larger and oldest Mission Winery. This was very disappointing, since we were shuffled into a small room with 2 large tables and no air conditioning. Winery guide was entertaining, but wines sampled were disappointing. I would definitely book a private tour if I returned to Napier. Ship also left at 1:30 pm, which did not provide an opportunity to tour city and view Art Deco architecture. Tauranga – Ship actually docked in the Town of Mt. Mauganui, which was a 5-10 minute walk directly off ship. We did a self-tour of town and walked up Mt. Mauganui. Ensure that you walk to the other side of town to see and walk a beautiful beach area. Very few passengers took shuttle over to the city of Tauranga. Auckland – Ship docked right in city center so you can simply walk off ship to tour city; however, beware that extensive road construction if underway near port. City is also preparing for America’s Cup Yacht Race! We booked the Auckland Wine Trail & Tastings Tour and again visited 2 wineries. Thoroughly enjoyed 5th generation Soljan’s Winery, which was very casual and inviting with enjoyable wines. Second winery, which was a more established winery (can’t recall name), was disappointing. Sat us outside (picnic table set-up like set-up) with small sample charcuterie plate. However, wine samples were very meager and generally disappointing. Several passengers we spoke to took the 5.75 hour Waiheke Island & Wineries Tour and highly recommended it. I would book a private tour if we returned to Auckland. Bay of Islands (tender) – Very scenic! Booked the Bay of Islands Cruise & "Hole in the Rock". Leisure and laid back cruise for our last port call. Debarkation: Surprisingly, debarkation went very smoothly. Various mustering areas were identified to assemble to various times (self-assistance, international flights and domestic flights). It was less that 30 minutes from the time we left assemble area in Princess Theater until we had boarded bus to airport. Only issue was that the baggage hold area was small and, therefore, very crowded when trying to find your suitcases. Read Less
Sail Date February 2020
Great itinerary but not great pre cruise drink packages no bottled water packages so brought a case on ourselves . Ship was rusty on our mini suite deck and other spare as. Staff were mostly friendly but some could use nicer hellos. Shop ... Read More
Great itinerary but not great pre cruise drink packages no bottled water packages so brought a case on ourselves . Ship was rusty on our mini suite deck and other spare as. Staff were mostly friendly but some could use nicer hellos. Shop had almost nothing with lord of the rings items which was disappointing and quality was limited. Disappointed captain didn’t do the champagne waterfall like other ships have done. Vow renewal was very very nice . Disappointed with quality and type of food, we don’t eat red meat pork or lamb and limited fish and seafood or chicken to same favorite menu item .. buffet many nights offered better selection and quality. Disappointed no local kiwi fruit or fresh fruit from nz no honey etc.. but did love love love the scones with cream and jam every afternoon!, photographers were very good but sadly photo packages were very expensive and many people didn’t buy as many as they wanted . Loved the ports though Napier could be longer . Auckland was somewhat boring . Wildlife tours and seeing lord of the rings places and hobbiton made the trip great. Many great on board photo opportunities which we liked . No happy hour which was disappointing but made it much cheaper for us as we didn’t drink much due to that. Would do this cruise again.. not sure with who as itinerary is paramount but had a great time . Read Less
Sail Date February 2020
We chose this trip from Sydney to New Zealand to enjoy a cruise and to see some of New Zealand. We flew from Hobart, Tasmania to stay with our son in Sydney the night before. We weren't due to embark until 4.00 pm but we arrived at ... Read More
We chose this trip from Sydney to New Zealand to enjoy a cruise and to see some of New Zealand. We flew from Hobart, Tasmania to stay with our son in Sydney the night before. We weren't due to embark until 4.00 pm but we arrived at the terminal around 2 45 and we were very impressed with the embarkation process. I think it took only about 15 minutes to get to our cabin and our luggage had just arrived at the cabin door. Our cabin was a mini suite on deck 9 dolphin. It was a wheelchair accessible cabin even though we didn't require a wheelchair cabin. It was available when we booked and is quite a bit more spacious than ordinary mini suites. We had a big bathroom and a couch with a table and one chair. Our cabin steward was excellent and kept our room immaculate and made the bed and changed the towels morning and night. He was so friendly and nothing was too much trouble. The balcony was a good size. We had anytime dining and usually had our meals around 7.30. We ate in Di Vinci or Michelangelo. The menus were the same and the quality of the food was excellent. The receptionist in Di Vinci greeting us every morning and evening and was so friendly and helpful. We occasionally had lunch at the Horizon buffet but we didn't eat much on those days as the cooked breakfast kept us going until dinner time. We enjoyed pre dinner drinks at the Crooners bar listening to David Juneau. He certainly is talented and the staff were excellent. The only problem is the seating is limited. We also enjoyed Emerald Tide an Irish band that I am sure will go places. The other band were good too. We found limited seating in all the bars. On a personal note we found this ship too big for us having been on 2 smaller ships. We thought drinks were over priced. My favourite drink prosecco was $13 a glass. On our previous cruises there was always a happy hour which didn't happen on this one. We also found the coffee was terrible and felt we shouldn't have to pay for it and being in a mini suite we thought the bottled water would be free. We found most of the staff throughout the ship were friendly and helpful. The only problem we found was with some of the photographers(not all). We had our photo taken one night but every other night we felt like we were trying to dodge them as they were so persistent and one in particular was rather rude when we said we didn't want one. We only booked one shore excursion with Princess which was in Wellington to a sheep property which included a beautiful morning tea (the best sausage rolls ever). The scenery was brilliant we travelled in a bus from the ship all around the bay to the property on top of a hill. The views were spectacular and we saw the dogs rounding up the sheep. Well worth doing. In the other places we wandered around ourselves and in The Bay of Islands we caught the ferry to Russell Island which is good value. In conclusion this cruise was so relaxing and the 2 weeks just flew by. Overall everything was very good. Disembarkation was easy and princess had arranged buses for those who wanted to go to the airport. Read Less
Sail Date February 2020
My wife and I are regular Princess cruisers and as we have been on the Diamond and Emerald we thought it would be good to compare the Ruby with them. It was also a good idea to get away for a weekend on a cruise line we were comfortable ... Read More
My wife and I are regular Princess cruisers and as we have been on the Diamond and Emerald we thought it would be good to compare the Ruby with them. It was also a good idea to get away for a weekend on a cruise line we were comfortable with. Overall it was a good time away, if you don't mind torrential rain and huge swells ( I love them). Three things annoyed us though: 1. Day One, headed to the atrium for a coffee and find the DJ doing his level best to destroy what little is left of our hearing. Why is it necessary to play music so loud that it is not possible to converse with anyone without yelling or using a megaphone? Not everyone wants to suffer from tinnitus by the end of the cruise. 2. Dining Rooms. Why bother to put up a sign outlining a dress code and then ignore it. The standard of dress in dining rooms has really dropped off lately. 3. Crown Grill. Somehow we managed to upset someone in this dining establishment. Although the place was mostly empty during our meal, we were stuck at a table next to the table where the meals are dispensed from and the dirty plates end up. My wife ordered lobster and had to remove the shell herself, no big deal but the waiter managed to remove the shells from the lobsters for the diners at the table next to us. Maybe they were getting the better treatment because they were new cruisers and need to be encouraged back whereas we older cruisers are already hooked and don't need the TLC. Anyone going to the Crown Grill will know that the tables have lovely leather seats....not ours. We had the only seats in the restaurant with cloth inserts and cement blocks for seat cushions. I checked on the way out, every other seat in the restaurant was leather. Looks like we lucked out. I have attached a picture of each type of chair. Apart from the above grumbles, we had a good time and have a few more Princess cruises booked over the next 12 months. I vented on this site because I am sure that any complaints / comments put on the post cruise e-mail questionnaire Princess puts out count for nothing. Read Less
Sail Date February 2020
First short cruise we’ve undertaken. Family and friends get together. Embarkation and disembarkation very smooth as took advantage of our platinum Captain’s Circle benefits. All our group had sailed before and only 6 out of 20 ... Read More
First short cruise we’ve undertaken. Family and friends get together. Embarkation and disembarkation very smooth as took advantage of our platinum Captain’s Circle benefits. All our group had sailed before and only 6 out of 20 hadn’t sailed with Princess. Ship very nice and clean, cabin lovely. We chose first seating dining. Would have been happier with a bit later start than 5.15pm, maybe 5.45 pm would have been more suitable. Overall dining experience in dining rooms quite nice although our granddaughter being gluten intolerant found very limited choice especially in buffet. Gluten free choices were intergrated with non-specific choices, vegan and dairy etc. Cross contamination was a huge worry. As we had sailed on Royal Carribean in March 2019 and had that experience to compare with, Princess failed miserably. Royal Carribean met with our granddaughter and her mother on the first day of the cruise and explained how everything gluten free was prepared in a completely separate area of the kitchen using completely separate utensils, pots, pans and everything used in the cooking process. Nothing was too much trouble no matter where she ate dining room, buffet, deck or at any mealtime. They went above and beyond making cookies, pizzas, baggels, bread, desserts absolutely anything. These items were brought to her in sealed packaging. It was very comforting to know they understood the implication of gluten in her diet. As the food experience of cruising is a big factor it was disappointing for her that Princess didn’t provide that for her. Indeed, she ordered and waited over 50 minutes for a pizza to be prepared for her, it was inedible. Perhaps the dining staff need educating in relation to specific dietary needs. It seemed that the dining staff had a very blasé attitude towards her specific gluten free diet. For others travelling with us with Buffet was disappointing although we all enjoyed dining room, pizzas, hot dogs etc and deck food options. Medallion Class was very good and loved this new innovation. Ruby Princess dancers and entertainers were excellent. Enjoyed shows. Disappointed with lack of organised activities. Very limited and some venues were too small particularly holding trivia in the Pizza area with very very limited seating. The lack of activities were probably more noticeable as we had rainy weather on 2 of the 3 days. Not Princess’ fault at all but would have thought a fuller wet weather program would be implemented. Didn’t see cabin steward after first initial introduction but room was well cleaned and serviced. Overall service staff didn’t seem to be interested in getting to know you or going that little bit extra - perhaps because it was a short cruise they didn’t feel the need to impress? Not sure, but my thinking it should be and all out performance to entice further cruising with Princess. Just my thoughts. Read Less
Sail Date February 2020
Chose this cruise sailing from Sydney to see the Fiordlands unfortunately we were not told that there is only a small chance to see them, Apparently the ships are often denied entry to the Fiords because of possible weather. So of course ... Read More
Chose this cruise sailing from Sydney to see the Fiordlands unfortunately we were not told that there is only a small chance to see them, Apparently the ships are often denied entry to the Fiords because of possible weather. So of course we did get to see that portion. Had we known about this we would not have booked. On the first night we tried the dining room (Botticelli) the Chef in there was either unwilling or unable to meet our dining needs (we are vegan) and he served us a plate with 6 or so slices of carrot the same amount of onion and a little cabage and an item I am allergic to ( allergy and vegan status known at time of booking) which could have made me violently ill. so could only eat in the Horizon court which had a small amount of choice which was labelled as vegan, mainly curries. Compared to other ships (Carnival Legend and Spirit) we have sailed on the majority of staff on this ship were rude and dismissive and often just ignored any attempt at answering questions. The cabin stewards on the other hand were excellent. To draw another comparison prices on this ship were inflated and at one stage when checking my account I found a small ($2.00) per person in cabin charge and was told it was a "Non Mandatory" charge to some New Zealand community charity. A small amount to be sure but without prior approval I consider it theft. I compare again, The spaces on board were small and overcrowded, the central hub Piazza was joke. We were so dissapointed with this cruise it has actually made us rethink cruises as future holidays. Many similar opinions from others we have spoken to. Read Less
Sail Date January 2020
I planned my Australia and New Zealand vacation with Princess Cruises so I could see the most I could within the 24 Days I had down-under. I did this even though Princess Cruises does not have a single supplement so I paid suite passage ... Read More
I planned my Australia and New Zealand vacation with Princess Cruises so I could see the most I could within the 24 Days I had down-under. I did this even though Princess Cruises does not have a single supplement so I paid suite passage for two people. Princess Cruises was the only cruise line that offered the land tour. Since this was my first trip to the region I wanted to see as much of Australia and New Zealand as I could. The vacation started with a tour that took me from Sydney to Uluru then to Carins and back to Sydney before boarding the Princess Cruise ship the Ruby Princess for a 12 day cruise around New Zealand. I planned to complete my trip with two days in Sydney after the cruise. Mistake number one was thinking Princess Cruises would delivery on their commitments and provide assistance and keep me informed. Princess Cruises did however meet their cruise contract terms. However, this does not mean they were at all worried about me enjoying my vacation. I do want to say the Uluru and Cairns tour operated by a local Australian tour company was just wonderful. This might have set my expectations for the cruise. The three hotels we stayed in during the land tour was great the Hyatt Regency is in Darling Harbor and a short walking distance to the Opera House and Botanical Gardens. Just plan plenty of time if you walk (30 minutes each way) however it is easy to get around Sydney. The Airport Transfers contacted by this tour operator were handled very well with no issues. The Desert Garden Hotel in Uluru is the place to stay when traveling there. The two days were will planned the highlight was the aboriginal demonstration and program put on by a local group the Red Spaces Cultural Tours (I will do a separate review of this fantastic program). After the visit and this program, you leave Uluru with a greater appreciation of the Australian aboriginal people and importance the mountain was to their life in the outback. Off to Cairns, the Great Barrier Reef and Kuranda Rain Forest. While the tour provided a great experience in Cairns for the short two days we were there, you will want to plan more time. The rain forest has many trails you can explore and we just did not have the time. The land tour ended with a quick overview of Sydney and stop at Bondi Beach. I will do a separate review of the tour as this rating is not a reflection of that experience. This is where a good vacation experience ended and dealing with rude and unresponsive cruise ship staff begin. The written instructions/directions that are provided mean nothing it seems the Ruby Princess is an exception as explained to me by a Guess Services staff member assigned to address my concerns. My first encounter with a staff member at the coffee set the tone of the trip. I asked him if he could fill a souvenir cup I was provided for having the beverage package. The staff member stated yes took the cup and proceed to make the coffee. When finished instead of pouring the coffee from the paper cup into the souvenir cup he hands me both cups and states “pour it into the cup yourself and next time don't ask for coffee to be put into your cup.” By the way if you do purchase a beverage package keep a close eye on you cabin bill. Myself and a number of other passengers found improper drink charges on their accounts. Having to correct these erroneous charges takes time and Princess Cruises could correct the problem by flagging these and having the Guess Services staff research and correct them without passengers waiting in line during their vacation to identify the error. I will say a few of the staff like the bartenders at the Good Spirts worked to enjoy guess had an enjoyable experience. This was however the exception. Maybe these bartenders can provide some training to the others on how to provide a positive guess experience. The suite book stated a suite guess should contact Guess Services to make reservations in the specialty restaurants. After trying to reach Guess Services by telephone three times with no answer and the inability to leave a message, I contacted the specialty dinning room reservations by telephone and was told there was nothing available. After this and the inability to contact my room steward via the telephone I sent an email to my travel agent that forwarded it to Princess Cruises. This is when Guess Services first contacted me. Princess might want to ensue they can cover the telephone service and not have it hang up on passenger due to no response. I was told the Ruby Princess did not have a suite concierge and the reason suite guess were told to contact specialty dinning room reservations directly. Also throughout the ship there were signs that directed guess to go to deck 16 to make reservations for the Curtis Stone specialty dinning experience. I went there twice and there was no one available to make a reservation. Appears that Princess Cruises has substituted staff and customer service for the medallion program and experience. I also found that no one seemed to want to take ownership of your issue/concern or problem. I was often referred to several different people or desk until I stop them. I heard the same issue from many other passengers as well. My experience continued to deteriorate when Princess cancelled my disembark excursion they did not notify me and when I discovered it I was passed between Guess Services and Excursions Desk with little concern about my vacation time in Sydney. My Hotel Princess had reserved for me was less than two blocks from where the ship docked yet after they cancelled my excursion, they were going to have me wait on the ship until 09:45 to take a bus to the hotel. This would have wasted half of day of two days I had left in Sydney. I was able to get permission to leave the ship with my own transfer to the Hotel. This allowed me to get to the Hotel check my bags and book with the Hotel concierge the same excursion Princess cancelled. This was consistent with the previous assistance and responses Princess staff members. By the way Princess did not bother to try to provide me information on my transfer to the airport in two days. I will cover that next. So I successful saved the day in Sydney with little effort but no assistance or recommendations from the Princess staff. The Four Seasons Hotel in Sydney that I will review separately was fantastic. A $5.00 Australia Dollar Uber ride got me to the Hotel around 07:00 AM. The Bellmen were very helpful checked my luggage and I checked-in and they were going to text me when the room was ready. The concierge was great they booked me on a 11 hour Blue Mountain and Zoological Park Tour that left 30 minutes after the booking from the Hotel. Great day even with the heavy rains. When I got back to the Hotel my room was ready and my luggage was already in the room. One thing missing was there no information from Princess on my airport transfer. Since I had another day I figured it might be left with the front desk or concierge the next day or Princess would have a hotel representative present for part of the day. When I checked early in the morning the front desk clerk and concierge mentioned that there would be a Princess cruise ship representative in the hotel the next day at 0800 AM. Since my flight did not leave until 2:00PM I felt comfortable waiting to get the transfer information the next day. The next day after breakfast I located two cruise representatives in the hotel but neither indicated they were there specifically for although one indicated she support Princess passengers. When I asked about the time for the airport transfer, she stated to be at the pickup location at 0930 AM. I proceeded with my morning and checked out at around 0900 AM. Up at the pickup point at 09:15 AM and shortly afterward the representative came out and stated you might want to come back inside and sit for a while. She stated she called Princess and the pickup was going to be at 10:30 AM. At this point I told her to cancel the transfer and I would take an Uber. Princess never bothered to contact me or reimburse me for the transfers they did not accomplish. This was a 18 Day Cruise Tour that was to have four sea days. While Princess cannot control the weather, they can plan for possible alternate ports. Two of the itinerary stops could not be docked or transited due to weather and Princess just add sea days rather than trying to find another destination. While I don't want to speak for other passengers many other experienced cruisers also expressed their disappointment with the cruise and staff and stated they may take a break. Princess might want to do a critical look at the practices and polices on this cruise. I would not recommend this for a first-time cruiser. There appeared to no options when there is a weather-related issue to adjust the New Zealand itinerary where other cruises, I have always found that the cruise has planned alternative. I you want to see New Zealand for the first time don’t take a cruise if you have not cruised before. Also consider some alternate land options. I will be going back to New Zealand to see what it is really like and what I could not see with Princess. Read Less
Sail Date January 2020
We chose this cruise mainly for the South Island and the fjords. We had great weather up to Dunedin where it down poured all day. We woke up early to see the amazing sail in to Akaroa which is a tender port. Definitely get up early. It was ... Read More
We chose this cruise mainly for the South Island and the fjords. We had great weather up to Dunedin where it down poured all day. We woke up early to see the amazing sail in to Akaroa which is a tender port. Definitely get up early. It was spectacular with the sunrise. This is supposed to be the most beautiful of all the ports. It was a picture perfect day with very little wind. We were enjoying our breakfast outside when it was announced the port was cancelled due to difficulty with the anchor. We were disappointed but still excited that the fjord scenic portion was still to come. Nope.that got cancelled too although no fault of Princess. Devastated to come so far at great expense (east coast of USA) to be so disappointed. No worries though because apparently this happens so often they have Patters all ready to go filled with boring activities for yet another sea day. The ship was in great shape. Our aft facing balcony (B750) was large but has a giant beam right in the middle of it. It’s fully covered but room smaller than our other Princess premium balconies we’ve had. Our room steward was outstanding! The food in main dining room was ok but waitstaff excellent. Buffet was ok breakfast buffet very good. Salty Dog up on lido deck by pool was very good (complimentary). Only specialty dining we did Curtis Stone Share. We do not recommend. Nobody liked their meals. I got steak and it was very tough. The crew members on the ship were wonderful. Always smiling and seemed genuinely happy. The cruise director was great and funny. Trivia was mixed Boring or fun depending on who was running it. Production shows were boring. The main reason for the 3 star review was the missed port and missing the fjord. We traveled way too far and spent too much money to be so disappointed. The scenery we did see was nice but nothing we hadn’t seen before. On a more positive note, we love the medallion! We recommend The 4 wheel drive trip to the gannet colony in Napier. Read Less
Sail Date January 2020
After several enjoyable Cruises with Carnival we chose to go with Princess Cruises from Sydney 13nights to New Zealand, we were told Carnival was a 3 star cruise line and Princess was a 4 star cruise. When we phoned Princess we told them ... Read More
After several enjoyable Cruises with Carnival we chose to go with Princess Cruises from Sydney 13nights to New Zealand, we were told Carnival was a 3 star cruise line and Princess was a 4 star cruise. When we phoned Princess we told them of our dietary requirements and were told that we would be well catered for and there would be no problems with those requirements. Nothing could have been further from the truth. This Cruise cost us over $6,000.00 and it is the first time that I have felt totally ripped off. We boarded the ship without any problems and our luggage was waiting outside our room. From that point forward things went down hill very quickly. The ship was neglected, rust ran down walls , furnishings were old and worn, Staff very rarely smiled and very few spoke to you, some were just down right rude. Entertainment was Art Sales, Jewellery Sales, photo sales, merchandise sales, Beer pong, Trivia and Bingo (which cost AU $39.00 for 5 games) Nightly Entertainment on the whole was good, most of the shows we enjoyed. Drinks are overpriced as a 18% fee has been added to cover gratuities. A donation appeared on our accounts when we went to the front desk to say we had not authorised it, we were informed that it was non compulsory, we asked that it be removed and not to add any further items that we had no knowledge of or had not approved. It was not the donation if we had been asked we would have happily donated more it was the principal of them adding it to our account without notifying us. The dinning room is a joke and the food was diabolical we went there once and did not return, we ate at the Bistro, this food was not good but was our only option with our dietary requirements. . They can't even give you a whole apple or banana these fruits were sliced up into bowls of water. I have eaten better food at the Food Court of our shopping Mall. This was not just us loads of people were complaining and it was a common sight to see people in formal clothes in the Bistro because they couldn't tolerate the meal they were served in the Dinning room. When leaving the ship via Tenders it could take up to 3hours to get off the ship, so frustrating sitting in the Theatre for 3hours. Advertised activities like a wine tasting that was listed on their Medallion App. they knew nothing about and the room full of people that showed up were sent away. Pool parties (with an empty pool) were the band played for 40min and didn't come back. This ship holds 3,000 people and the areas set aside as gathering places like the Piaza are a joke, they were over acrowded, queues to everything we spent a lot of time in our room reading.This cruise felt like a floating Nursing home, complete with sloppy food. Our cabin was comfortable and clean but our veranda was dirty and very rarely if at all wiped down. Shore excursions booked through the ship were good but once again very overpriced. I am not normally the person that writes negative reviews but I felt compelled to warn other people like my husband and myself, if you have saved for a nice trip think again before you travel with Princess Cruises, my husband and I will never sail with them again. Read Less
Sail Date January 2020
Was hesitant about booking on Ruby Princess based on previous reviews. Yes, the ship is showing signs of wear in some places but is extremely well maintained. Food was very good in restaurants, and other free options such as pizza and ... Read More
Was hesitant about booking on Ruby Princess based on previous reviews. Yes, the ship is showing signs of wear in some places but is extremely well maintained. Food was very good in restaurants, and other free options such as pizza and burgers if the buffet became repetitive. Our balcony cabin on deck 14 was clean and the bed extremely comfortable. Shower a bit on small side though. The staff were one of the nicest we have encountered, We missed Akaroa and Milford, Doubtful, and Dusky Sounds due to poor weather conditions. Our highlight was Napier which is a fascinating Town and the highlight of our trip. Entertainment on the whole was good to excellent, and the Cruise Directors were an energetic lot who went out of their way to provide varied entertainment and always had a public profile. Embarkation with the new Medallion Class was extremely quick and efficient as was disembarkation. Loved the way your cabin door knew you were coming and door unlocked itself, making it so much easier than using the previous cards. Purchased the quick Wifi for $75, it was terrific, and never dropped out. Only gripe was a lot of their featured wines on lunch and dinner menus were not available...this happened last year also on Majestic Princess. I suggest they stop trying to pair these so called special wines with the menus and just stick to main wine list. We would happily sail again on Ruby. Handled the rough seas in South Island very well. Did notice a lot of coughs and colds towards end of Cruise, and think their hand sanitizers should have a more public profile and be reinforced at the Buffet....no good having someone standing there and people just going to buffet without using them. Read Less
Sail Date January 2020
We selected this cruise because it was to and from Australia and would include Milford Sound which we did not see on our last cruise there when we entered the sound at 5am and departed at 6am (all in the dark). We were also looking ... Read More
We selected this cruise because it was to and from Australia and would include Milford Sound which we did not see on our last cruise there when we entered the sound at 5am and departed at 6am (all in the dark). We were also looking forward to seeing Christchurch and the progress there since the earthquake. Unfortunately, due to bad weather in both places we spent 2 extra days at sea and did not see either place. This was our first and last experience on a ship as big as the Ruby Princess as we were not keen on such big crowds and difficulty getting lifts and on and off the ship in tenders etc. However the length of the ship provided lots of exercise getting from one end of the ship to the other numerous times a day. The ship is getting a little "tired" and "boring" with the same colours and furnishings etc as other ships and looks like it is due for a refurbishment. Service at all times was very good and all crew very friendly and helpful. Michelangelo Dining room staff extremely attentive even though we selected "anytime" dining. They accommodated our newly formed group of 9 who met on the first night of the cruise and ate together at 6.30 every night at the same table. Use of the "medallion" for the first time by the ship was interesting and has great potential - just a few glitches to be ironed out. Loved the feature which enabled ordering drinks and food for delivery anywhere on the ship within about 10 minutes. Also enabled us to find members of our party and find our way to them as well as way finding all around the ship. The usual great entertainment especially the production show were always popular. Plenty of a huge variety of activities available at all times of the day Popular activities attracting big crowds in the Piazza are a disaster as there are so few seats available and so few people are able to find a place to stand and actually see what is happening. We did not use the ships shore tours and usually found plenty of local services such as Hop on Hop off buses or local taxis available - these are rarely advertised by the ship however we did have an excellent port lecturer who gave great information on each of our ports of call including some local “private” information. Read Less
Sail Date January 2020
Most of the cruise was fine with the exception of some staffing issues. Bar staff were awful, it was difficult to get a drink a lot of the time, shore tours staff couldn't care less and didn't really know what they were ... Read More
Most of the cruise was fine with the exception of some staffing issues. Bar staff were awful, it was difficult to get a drink a lot of the time, shore tours staff couldn't care less and didn't really know what they were selling. Restaurant staff and cabin stewards were excellent and could not be faulted. Not a lot of activities for teens and the staff in the kids club were hit and miss. One day two of them seemed to be hungover and were moaning loudly that they didn't want to be there. They introduced the medallion class for this cruise and it had a lot of issues that impacted on the experience. This would have been a good addition if it worked correctly. Overall a neutral experience and may make me consider whether to cruise with Princess again. Hopefully the two new ships being launched are in the same class as Majectic. Read Less
Sail Date January 2020
What was to be a celebration of our birthdays turned out to be the worse cruise we ever sailed with Princess! We are platinum members and have never experienced such rude and brusque attitudes from crew members from all of our travels! ... Read More
What was to be a celebration of our birthdays turned out to be the worse cruise we ever sailed with Princess! We are platinum members and have never experienced such rude and brusque attitudes from crew members from all of our travels! From a RUDE Maitre'd---who made me cry and kept walking by looking at me and never attempted to address the situation, to rudely being awoken at 5am with hammering on steel outside our porthole window to tour desk members telling us "You should expect to interact with nature" when we were upset about finding out our tour was shared with POISONOUS SEA SNAKES!! Going to the service desk was a JOKE with the response being "I'll make a note of that" and they were not even typing or writing anything down---- which meant, We don't care what you experienced, just go away! We also paid an exorbitant amount for the soda package each and it was like PULLING TEETH trying to get a soda drink in the formal dining room and when you did finally get it---- it was in the tiniest glass!! Then you had to wait another 30 minutes to get another soda! Mind you, we had paid over $300 per person for this FRUSTRATING privilege! One evening in the formal dining room we were seated and 5 minutes later, a couple was seated at a table next to us. They ordered, ate, had mixed drinks, coffee and dessert all before our dinner plates were even cleared away!! I ordered a caffe mocha to go with my dessert, dessert came..... I waited....and waited.....and finally got up and left the dining room in FRUSTRATION!! We also did not receive the birthday celebration in the formal dining room like we have on previous cruises but by the end of the cruise, we didn't want to be in the formal dining room. Frankly, we don't know if we're going to sail with Princess ever again due to this horrible behavior! Read Less
Sail Date January 2020
To celebrate our 45th anniversary we decided return back to the same itinerary as our First Cruise with Princess Cruises at that time on the new " Love Boat " Pacific Princess. So for this Occasion we picked the" Ruby ... Read More
To celebrate our 45th anniversary we decided return back to the same itinerary as our First Cruise with Princess Cruises at that time on the new " Love Boat " Pacific Princess. So for this Occasion we picked the" Ruby Princess ".14 days A Lovely relaxed cruise we chose Aloha Deck 12 in a Premium Balcony State room this time on the Starboard side first stop on itenary was new Caledonia then next Fiji however a tropical cyclone passed over the Fiji islands so the Ruby Dirverted to the island of Mare and the island of Savasuva was deleted from itinerary Sad as main reason we wanted to return to Fiji moving on the remaining itinerary was good stoped at Vanatau found knowing it best value for Duty free Perfumes and our favourite liquor. Princess staff were as always exceptionaly friendly and professional in their service at all restaurants bars and cafe's this trip the entertainment was very good several musicians and groups were on board and comedy shows Irish band "Emerald Tide" played in several bars several times a night thought the Cruise were very popular as it was school holidays there we lots of family's on board enjoying their vacation food in restaurants was again of a high standard we selected anytime dining and sometimes you had to que to get in without a booking the food in Horizon Court generally ok a bit repetitive and tables often were scarce if having meals at regular times special restaurants with cover charge were very good." We came home new " Booking our 4the cruise now with Princess to Aslaka and advanced to Ruby status we recommend Princess Cruises Media rated 3rd best cruise company world wide we do currently agree, two other cruise lines we cruised with do not compare. Read Less
Sail Date January 2020
We wanted to visit some areas of NZ within the comfort of a cruise ship. We chose Princess as the itinerary suited the time we wanted to go. The interior of the ship was lovely. There had been a refurbishment in 2018. Lovely new ... Read More
We wanted to visit some areas of NZ within the comfort of a cruise ship. We chose Princess as the itinerary suited the time we wanted to go. The interior of the ship was lovely. There had been a refurbishment in 2018. Lovely new carpets throughout and some new furniture. While we were on this cruise the Medallion was introduced. It was in the testing phase so we had to carry our cruise card as well. As you approached your cabin the sensor picked up that you were near and the door unlocked automatically. As this innovation takes off I can see many more positives. Sensor lights had been introduced into staterooms. When you got up in the night a little light at the bottom of the bedside table automatically came on as did the light in wardrobe area. The entertainment was very good. A young Irish band called ‘Emerald Tide’ had been employed by the ship for 4 months. They were excellent. Singing Irish folk songs and other popular contemporary songs. One of the girls in the band as performed Irish dancing ...she was very good. It was unfortunate that we were unable to visit Akaroa or Fiordland, however the weather conditions were not good .....nothing can be done about that though. Read Less
Sail Date January 2020
Anytime Dining was great - excellent wait staff, especially head waiter Joaquim. Wasn't as impressed at the Lido. In fact, the drinks service at the Lido seemed to dwindle markedly towards the end of the cruise. Medallion Class ... Read More
Anytime Dining was great - excellent wait staff, especially head waiter Joaquim. Wasn't as impressed at the Lido. In fact, the drinks service at the Lido seemed to dwindle markedly towards the end of the cruise. Medallion Class and associated apps were excellent. Particularly loved the 'find my friend' service on the app. Cabin steward was such a hard worker and so friendly - thank you Manu. We had a balcony on level 12 and were very happy with it. Aileen and Sticks - entertainment - were fabulous, as were The Sound. The ABBA night went off!! Plenty of enjoyable live entertainment. Loved the Heist on the High Seas interactive game! Enhances my cruise experience. Plenty of choices for shore excursions. Had a great time with cultural excursions generally, but there was one that performers seemed indifferent and performance was very short and embarrassing for both performers and spectators (Lifou). I would sail on Ruby again, no question. Read Less
Sail Date January 2020
Overall, it was a great cruise, probably one of the friendliest crew we have ever experienced. Positives: 1. Great crew. Very friendly especially at all the bars. 2. Very comfortable bed. 3. Free room service, very decent ... Read More
Overall, it was a great cruise, probably one of the friendliest crew we have ever experienced. Positives: 1. Great crew. Very friendly especially at all the bars. 2. Very comfortable bed. 3. Free room service, very decent menu and you now order through the TV. Very timely service. 4. Great variety of entertainment. 5 very smooth and efficient embarkation and disembarkation. Negatives 1. This is a big one, the food was okay to terrible. In the main dining room, the food was inconsistent as was the service. Some meals were good, others not so much. The issue was the quality of the food and the inconsistency. The food at the buffet was simply terrible. No variety, very poor quality (mostly Ragus and stews = leftovers). There was literally nothing made fresh for you at the buffet no matter what time of day. We attempted twice to get an omelette on three occasions but they give you a number and promise to deliver at your table. It never made on either occasion. We spoke to people about this and it was a general comment. We enjoy getting dressed up for dinner and going to the main dining room, but most times, it was simply frustrating. We are at Share once and it was terrible. 6 courses served in 45 minutes despite our constant requests to slow things down. The main meal, pork chop for two was dry and tasteless. We also tried the Crown Grill and it was amazing. One of the nest steaks I have ever had anywhere. Highly recommend it. 2. The drink package. We purchased the drink package know king that it was limited to 15 drinks. The issue is that you can now track your drinks on the medallion app and every single day we were seeing drinks being added to our total that we did not order. At one point I was at 7 then I ordered a drink and I was told that I was past my 15 and would have to pay. Whether the drinks were added on purpose or by accident I cannot say, but it was a general issue that many were complaining about. When I went to customer service they said that they didn’t have that information (I had more info on my app than they did on their system?) and could do nothing for me. There was no mechanism for correction. This whole counting business is ridiculous. Some days you have more, some days you have less. Overall, If I had to redo the cruise, I would chose another cruise line with a similar itinerary. The food and service in the main dining room was that bad. We had taken a cruise with Princess before and the food was good, so I’m not sure if it was a Ruby or the quality of food on the entire cruise line is found down. Either way I wouldn’t take a chance with Princess again. This is the first time that I was ready to get off a cruise ship and leave when it ended Read Less
Sail Date January 2020
We decided to have a family cruise with our grandchildren and this cruise fitted our guidelines the best. The two youngest grandchildren love Kids Club and the older teenagers enjoyed the entertainment, pools, quizzes, shows, etc. All ... Read More
We decided to have a family cruise with our grandchildren and this cruise fitted our guidelines the best. The two youngest grandchildren love Kids Club and the older teenagers enjoyed the entertainment, pools, quizzes, shows, etc. All were kept entertained throughout the cruise. We enjoyed the Ports of Call and even though our itinerary was changed because of the cyclone, the alternate port Mare was a very good substitute - a beautiful island. In the end we only missed Savu Savu and were able to see two ports in Fiji. All in all the trip was very enjoyable, the staff friendly, helpful, and always had a smile whatever their particular task. Embarkation and disembarkation were well run and did not take up too much time so we were able to start our holiday straight away. The ship had plenty of areas for entertainment, a peaceful meditation, food and more food, and facilities. Children and adults were taken into consideration with some areas being Adults Only for those not travelling with children. And yes we would cruise on Ruby Princess again. Read Less
Sail Date January 2020
Two families...itinerary and timing suited. Had a wonderful time.. Some highlights - Princess do ship board entertainment really well, the shows each night were varied and fantastic. Poolside food - Pizza, Tacos, Burgers were BRILLIANT! ... Read More
Two families...itinerary and timing suited. Had a wonderful time.. Some highlights - Princess do ship board entertainment really well, the shows each night were varied and fantastic. Poolside food - Pizza, Tacos, Burgers were BRILLIANT! Dining room food choice & quality met expectations... Only disappointment on any level was Horizons Cafe (May be spoilt having been on Holland America -their buffet is much better) it wasn’t awful though! Staff and general onboard experience was lovely! Children (x5 - 13-18yrs) had a ball - so lovely to have freedom, safety and security of the ship - parents truly able to relax! Had internet packages - worked Perfectly everywhere. We got to trial the new medallion class - was BRILLIANT - ordering drinks, able to see where family and friends (children!) were on ship is a big advancement. Both embarkation and disembarkation were perfectly managed. Wouldn’t hesitate to recommend Princess & cruise with them again. Read Less
Sail Date January 2020
Chose this cruise purely to sail through the Fjords of New Zeland and set up 1TB of memory on a brand new phone at huge expense to record it all.. We took a new $400 massager for pre existing ailments which got confiscated at ... Read More
Chose this cruise purely to sail through the Fjords of New Zeland and set up 1TB of memory on a brand new phone at huge expense to record it all.. We took a new $400 massager for pre existing ailments which got confiscated at embarkment. All meals are extremely sub par,tasteless and repetitive...hope you like pork..Bacon is always hard ..ALWAYS..The meals you pay for in the total price are terrible but if you want to eat a nice meal then add $35 and you get fantastic ,small but yummy lobster tail and a steak they try to convince you is fillet, although it's 8mm thick and tastes nothing like a fillet steak. Service is excellent..About 1 in 10 of the staff smile..those that do are wonderful others seem as if it's a burden.. Cups are ridiculously small.. Flavour of coffee tea and juices are ok. 24 hour food options are an absolute joke..saw many go, look and leave.. Everyone you spoke to onboard had negative things to say about the food quality and lack of decent selection to room service and 24 hour bar. We didn't dock at 1 port and also due to weather the captain turned the ship back and we never went to the Fjords.. 3 days at sea and room service had me waiting on the phone 20mins then it just hung up on me..this happened twice.. Room service soup portions are extremely tiny..it would take about 8 to fill my bowl at home. Beds and pillows are exquisite. Our room server is called Manu and is outstanding and extremely accommodating .. Toilet has blocked twice and not flushed about 8 times so far.. That was sooo embarrassing.. Internet has upgraded mid trip to the new beaut fast perfect medallion class..it is excellent.. Large t.v. is ok BUT you CANNOT IN ANY WAY stream your own content on it or connect your phone or tablet or laptop via Bluetooth, HDMI or any cable for that matter, or wifi.. You are stuck with the very very small option choices available...decent choices but so few of those.. I was looking forward to sitting in a heated spa and watching movies under the stars... Well they net off the pool and spas late afternoon and you CANNOT access them!! Was ghe whole point of the ship experience.. The entertainment is boring but I understand why as it caters to the elderly who are 95% of the passengers. Average age is 60's to 70's. First night comedian ,everybody said, got pity laughs..I knew most of the punchlines from his stolen material before he said them. Dance shows look like high school musicals and singers wouldn't get far on "the voice". Very average entertainment indeed. Showers are excellent for pressure and temperature control.. Ship presents well.. Hotdogs are great.. Pizzas are a joke as you only get 2 toppings and they are so plain and flavorless.. DO NOT WASTE YOUR HARD EARNED MONEY ON A DRINKS PACKAGE.. Just to break even I would have to be able to drink 210 stubbies of beer in under a fortnight AND be able to go on all the shore excursions ..remember its only worth it if your gunna drink all day EVERY DAY. The shops sell everything at a huge markup ..one example is their binoculars which are $45 to $49 online are over $150. Captain said the pools were getting drained due to swell. The elevators take forever..the buttons to close the doors don't work.. The casino falsely posts the tables are $2 tables but forces you to make $10 minimum bets ..I am a very experienced casino player and have never seen a table say $2 minimum and have it explained as," That just means they are $2 chits but you have to use 5 of them minimum". They clearly have just began this facard as there were a few confused croupiers as well .. And the cherry on the top.. They added the princess logo as an extra place on the roulette table with 2 zeros..money hungry greedy casino that took any fun out of it. I love casinos..Avoid this one as they stacked the odds against the player far more than usual and as it's only during international waters that they are open, they are governed by NO LAWS.. People go on princess to get away from kids as we saw maybe 8 the whole ship coz there's nothing to do.. Bring your own entertainment As for destination ,it is the weather that determines at the last minute if you can go or not.. You pay for accomadation and food and there are no refunds.. I've had positives to say but mostly negitives.. 2 years planning 1 years saving 3 days in bed coz nuffin to do..here's an example of there onboard "entertainment" Went to a darts "tournament".. Loads of 'board out of our scones blokes showed up to play darts...were blokes ...love darts.. All wondering if its teams like pub darts.. Will it be 501?..Shanghai ? So excited... "Ok everybody put names down here and as I call your name throw 3 darts and go for highest score". .maybe highest score starts??...NO!!! Step up twice and add both scores together...done that.. Ok Joe Blo got highest score and is the winner...seeya folks.. I had 2 goes and that was the much anticipated "darts tournament". Everybody was dissapointed saying "is that it". But everything ends in "was that it?" Overpriced and underserved.. 11 grand we paid for 3 nice shore cruises nice scenery and crap food.. Read Less
Sail Date December 2019
Ruby Princess Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness & Recreation 4.5 N/A
Family 5.0 3.9
Shore Excursions 5.0 N/A
Enrichment Activities 4.0 N/A
Service 5.0 4.2
Value for Money 5.0 N/A

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