7 Helpful Votes
Sail Date: March 2016
We had fantastic weather, great excursions and enjoyed the cruise. We arrived on the Friday and checked into the Doubletree beside the Bush Airport it had a supplied shuttle and we went to a cajun restaurant down the street and had ... Read More
We had fantastic weather, great excursions and enjoyed the cruise. We arrived on the Friday and checked into the Doubletree beside the Bush Airport it had a supplied shuttle and we went to a cajun restaurant down the street and had fantastic seafood dishes. We bought a few drinks and snacks for the cruise had a leisurely breakfast and ordered an uber to get us to the port. It was simple and quick and cost $47 for the two of us. We checked our bags and checked in for the cruise we got zone 5 and loaded the boat approx. noon. We went ot our room and checked it out small but functional, the mattresses looked worn and had a ridge in the middle of the mattresses. We had room 5574 mid ship, I liked the location we spent a lot of time on the 6th floor evenings in the lounges and ate at Alizar 3 times. We had dinner in the Grand Pacific I had made reservations and we got the worst possible table beside the prep station this pissed me off a little, service was good and we enjoyed the meal. Cozumel we just went ashore and wandered around doing some shopping, the Mexican vendors are very aggressive and i wanted to pummel a few of them they were so disrespectful, ask for a price and then the pressure sales tactics after were rediculous. Belize- The highlight, swam with the sharks and Rays had a great lunch on the island. The tour company was great and we booked through NCL. Honduras=--We went on the Jolly Roger catamaran snorkeling adventure, great snorkeling and friendly staff good lunch and beautiful soroundings Overall lots of fun we met some great people enjoyed the musicians in the lounges nightly, the comedy and acrobatic shows were excellent. The magic show was ok not my thing. I don't know if I will cruise again I prefer to go to a destination and explore it more than the 6hr window that you get with cruising. We loved Belize and will make that a future destination to visit. Read Less
Sail Date: March 2016
We booked this cruise last-minute, and got 2 inside staterooms next to one another (not connecting) for my family of 5: 2 30-something adults and 3 children ages 3, 6, and 9. Cabins: They were adequate, but very small. Even with 2 ... Read More
We booked this cruise last-minute, and got 2 inside staterooms next to one another (not connecting) for my family of 5: 2 30-something adults and 3 children ages 3, 6, and 9. Cabins: They were adequate, but very small. Even with 2 rooms, it was a TIGHT fit. Our steward was efficient, and we didn't spend much time in our rooms anyway. Food: Food was good. The buffet had good food, and I liked that it changed daily. However, tables with dirty dishes on them were a problem, and at peak times it was hard to find a seat at the buffet. We ate at both of the main dining rooms, and service was great and food was good. They seemed a bit annoyed that my son wanted a hamburger but was allergic to sesame seeds, and they kept calling sesame seeds "nuts." Is it that hard to put a hamburger patty on bread if you don't have a bun with no sesame seeds? The only specialty restaurant we ate at was Moderno, and it was wonderful. I don't like meat, but the plantains, rice, and grilled pineapple are enough to make me want to go back. Room Service: Awful! Truly, room service isn't worth the $8 service charge. We ordered a chicken strips and a grilled cheese for the kids. The "grilled" cheese was just cheese between toast; the cheese wasn't warm or melted at all. The chicken strips were overcooked and hard as a rock. My son couldn't bite through them, so I tried to cut them and literally couldn't. Entertainment: Our ship was full of kids, so our own kids had no problem making friends. They enjoyed the pool, even the tiny little kids pool area. They liked the waterslide, even though it was slow and required them to push their hands to keep going. Sometimes my 3 year old was allowed down on her own, and sometimes she had to have an adult depending on the lifeguard (that was frustrating). The kids enjoyed the "wii" freeplay time, but there was only 1 wii for ALL children to share. Kids Program: This was the one lackluster part of the trip. I'll be honest: I wasn't very impressed with the kids program. Carnival had a much better kids program. The staff were doing their best to keep up with all the kids on the ship, but one day a little 3 year old was crying (not mine) and I heard a staff member say, "Stop crying! Be a good boy!" If they ran out of time for facepainting, some kids who had been waiting in line were told "Too bad; out of time" and were left with no facepaint. The kids program was the one area that I was truly unhappy with. Shows: Okay, the shows were fun. We went to the magic show, the comedian (several times), and the finale show. The magic show was so bad it was good. They show you a 10 minute film about what a great magician it is before the show starts. If they have to TELL you it's good, it probably isn't. There were just a ton of props, and the most magical part of the show was how quickly his wife kept changing clothes. The comedian (David Nasher) was fun, and I liked his talk on how to laugh through life's hard times. Thermal Suite: Best $200 ever. My husband and I went here everyday. On port days, we just stayed on the ship and sat in the heated loungers and enjoyed the quiet. Fabulous! Overall, I'm glad we went. However, we have already booked next year's trip on a larger ship (the Liberty of the Seas) with multiple waterslides, a bigger kid's area, rock climbing, mini golf, and more to offer. I think we'll have a bit more fun there. Read Less
4 Helpful Votes
Sail Date: March 2016
This cruise on Norwegian Jade was only our second cruise, with the first one being on Royal Caribbean. We had been told that RC was the only way to go so when we decided to book this it was with the expectation of "We paid half the ... Read More
This cruise on Norwegian Jade was only our second cruise, with the first one being on Royal Caribbean. We had been told that RC was the only way to go so when we decided to book this it was with the expectation of "We paid half the price so we only expect half." We were so very wrong! While not as grand as the Freedom of the Seas, it was every bit as elegant, clean and fun. We arrived in Houston and very quickly embarked...no lines, no struggles, no masses of people...just friendly people helping us get on board quickly. From the first person we met to the last, everyone was helpful and friendly. We got on board about noon and expected to have to lug our carry-on bag with us until 1 or 2, but we were pleasantly surprised to hear that our stateroom was ready for us. A nice Norwegian employee suggested we avoid the congestion of the mid ship elevators and directed us to the elevators at the front which were completely open. Our stateroom was a balcony room on the 10th floor. It was a little smaller than our first one, but the bathroom area was much bigger! We were happy to find that the toilet was in a separate space and that shower didn't resemble the tube at the drive-in at the bank! Dennis, our stateroom attendant, greeted us immediately and from that moment on called us both by name. Our room was clean and had plenty of room to unpack all our things. We had no issues with our room at all. Dennis's service was wonderful for the duration of our trip. We found the Jade to have plenty to do and plenty of quiet spaces when we wanted it to be quiet and plenty of activity when we were looking for activity. Our favorite spots were the Spinnaker Lounge at the front of the ship and the outdoor eating area at the back. We had breakfast outside every morning and usually found ourselves there again to watch the sunset while enjoying a beverage and a snack in the later afternoon. We were unsure about the whole "Freestyle Dining" aspect so we purchased a 3 Specialty Meal package before leaving. We found that this was unnecessary as the food in the Dining room was EXCELLENT...much, much better than what we experienced on our first cruise. We missed having the same table with the same waiter each night, but that was just a difference and wouldn't keep us from sailing with Norwegian again. The second night we ate at Moderno, the Brazilian specialty restaurant. I would not go back. If you have ever eaten at a Brazilian Steakhouse, it can't begin to compare. Service was slow and the meat was moderate. The pineapple, on the other hand, was a highlight!! We also ate at Cagneys, which was wonderful and Le Bistro, which was good but not that much better than the dining room. All in all, save the money and eat where it's complimentary. The biggest downside to this cruise was that we had to tender in Belize and Roatan. The tender ride in Belize is about 20 minutes and the process is cumbersome at best. You have to go to the pool deck and stand in line to get a tender number and then wait for your number to be called. If you don't have an excursion with Norwegian save yourself the trouble and stay on the ship. The cruise directors said that Roatan would be much easier and that the tender trip was only 5 minutes to the dock...sounded great to us and we were excited to get to Little French Key (non Norwegian excursion but NOT TO BE MISSED). My husband got up early and was on the pool deck, in line, by 7:05...by 7:30 we had tender tickets for the 4th tender...fast forward to 9:30 and we were just getting on the tender. What we found out later is that the winds in Roatan were too high for them to tender from both sides of the ship! So, anyone with a Norwegian excursion was taken off first, while the rest of us waiting. Communication was lacking and we were all very frustrated. We were told that the last tender would leave the dock at 3:00 so we arrived back a little after 2 and stood in line to get back on board for approximately 35 minutes. We were not happy when we counted at least 10 tenders that came back to the ship after 3:00. I did complain to guest services the following day and they were very kind and said they would look into our concerns. BUT, simply communicating about the winds would have made it better to begin with...the captain doesn't communicate on this ship like the one did on our first cruise...it would have been nice to hear from him about that and about the bad weather we experienced. Again, not a reason to not sail with them again. Also not to be missed is the Mexican Cuisine cooking class at Playa Mia! This was for sure a highlight for us! Luis was a great teacher and chef and the food we made and the drinks they served were wonderful. Be sure to have a Dirty Monkey at Playa Mia as it made cooking even more fun. We made some friends who we ran into from time to time the rest of the trip and it's always fun to get to know some new people. If you do this class you might want to see if you can go to the park earlier as we didn't have much time to enjoy the beach once our class finished. The beverage packages were extremely expensive and so were drinks. We found out that some people, who booked much earlier than we did, got beverage packages free or at greatly reduced rates, so be on the look out for those. We just didn't know to do that but wish we had. This was a marvelous vacation and we would do it again in a heartbeat but they are closing the Houston port. We hate to see Norwegian leave Texas! It was an easy drive to and from and made the travel experience much better. Do not hesitate to book this cruise! Read Less
Sail Date: March 2016
It was nice to depart from Houston as we live in Dallas. I will miss having that port as an option. Embarkation and debarkation were very smooth and we much appreciated seating while waiting to embark. We had a small, inside cabin ... Read More
It was nice to depart from Houston as we live in Dallas. I will miss having that port as an option. Embarkation and debarkation were very smooth and we much appreciated seating while waiting to embark. We had a small, inside cabin for four which was fine as we prefer to spend our time out on the ship anyway. We liked the freestyle dining quite a bit. With assigned dining on other cruise lines we always seemed to miss the early show and couldn't stay up for the late one. The buffets throughout the ship had a good mix of offerings and the main dining room had different, interesting things for my kids to try. I wish there had been more bar/lounge areas open during the afternoons. It was VERY hard to find quiet places that would serve alcohol. Had to find a main bar (which was crowded) and carry the drinks. Wonder if that was because they had offered the free drink package to so many and were trying to deter people from using it? Our boys, 12 and 17, didn't want to utilize the kid programs but kept busy with us and did enjoy the game room. We missed our excursion due to getting our days switched around. That was disappointing! Even though it was our error I wish the cruise line would have been able to credit us somehow, even partially. The port towns were pretty much cookie cutter touristy but that is as to be expected. The shows were terrific!! We made sure to catch all the shows with the comedian and the magician. We had a great time and, if the itinerary and price were right, would said with them again! Read Less
4 Helpful Votes
Sail Date: March 2016
We had a balcony 10562. ( Coleman was our steward,and he rocks!) the room was great space for the three of us, and a very comfortable shower/wc. Plenty of storage, closets drawers and shelves. we also had our teen granddaughter with us. ... Read More
We had a balcony 10562. ( Coleman was our steward,and he rocks!) the room was great space for the three of us, and a very comfortable shower/wc. Plenty of storage, closets drawers and shelves. we also had our teen granddaughter with us. Shy at first and then because of the teen club we had to enforce a curfew for her. She was occupied by sports, karaoke singing, and whatever music and dancing teens like to do. But the family atmosphere was highly present so I felt safe for my grandchild. And the shows onboard were pretty darned good. Because the food was awesome, everywhere! I preferred eating on the deck because of the view, and the wind. Thank goodness for the fitness center, it was pretty comparable to a lot of fine hotels that I use for work. They even had personal trainers on board. My hubby really enjoyed the massage and hot stone treatment. The excursions had so many ranges in activities, but we settled for seaside resting in Cozumel,with the clear blue waters. Although it rained, I didn't care, it was warm, the locals were great, but the cave tubing in Belize was again, a treat, and so informative. we did the horseback riding in Roatan,Honduras. My dream! But although I was more afraid of the horses than I thought I would be it was still a blast walking through the ocean on such a magnificent beast. I needed the two days at sea to recover from the three days in a row excursions. However, NCL had so many onboard shows and singing and dancing, poolside music by True, there was long thought about to rest or not to rest. Also, I Have to say, I may be a little germaphobic. I saw the pool being emptied one night also hot tubs, they were scrubbed AND refilled. Wow! And they are so sanitation oriented. i was in heaven! I also had to the behind the scenes tour which again, Amazing! Spotless galleys, how? Floors recycling laundry food service, and with such warmth! I'm starting my vacation fund next week! I apologize for being so lengthy, but.... It was a great experience Read Less
3 Helpful Votes
Sail Date: March 2016
As a member of NCL's Platinum rewards program, we have almost exclusively sailed Norwegian and have highly recommended this cruise line to friends and family. We have been very pleased with the ships, ports, staff, food, ... Read More
As a member of NCL's Platinum rewards program, we have almost exclusively sailed Norwegian and have highly recommended this cruise line to friends and family. We have been very pleased with the ships, ports, staff, food, entertainment, and especially the free-style experience. In fact, when we decided to go on a cruise, we simply turned to NCL to choose a ship and itinerary that fits our needs. Not any more. This Jade sailing experience puts this cruise line into the very poor category and it looks like they are positioning themselves as a low level provider. Our biggest issue was the staff. They not only had too few, they were poorly trained. NCL offered a "Free Drinks Package" as an incentive when we booked the cruise and signified this with a marker on our room keys. We had extensive waits for drink service in all of their venues and when no one came to take our orders, we waited in long lines at the bars to get our drinks. In every case, the bartender told us a different requirement to get our drinks. One said we could get two drinks per key, one said one per key, one took one key and gave us four drinks. We of course learned very soon to always provide one key for every drink, it was very inconvenient to order for three 'seniors' who were less mobile (and we are not heavy drinkers). I can say that contrary to our prior NCL experience, I only recall three friendly and helpful staff members on this cruise and for the first time on NCL I witnessed staff ignoring passenger needs. NCL has always been known for excellent entertainment and very good food, but this cruise didn't measure up. My wife and I wanted to walk out on a very bad stage performance, but stayed because we were with other guests. Later we learned they wanted to leave,too. The dancing and singing was poor and that's being kind. After many enjoyable meals on all of our other ships, the Jade offered only adequate food. That is not what we took a cruise for, it didn't meet expectations. We had selected this cruise because it was scheduled to go to the new NCL private key in Belize. I had noticed that legal and construction problems delayed progress in completion of this port and called NCL to find out if it would be ready for our cruise and they said it would not be "finished," but we would be able to use the new beach and concessions. Guess what, no private island, no compensation. They don't care. There are more examples of a poor experience, but I will simply say that we have gone from raving NCL fans to cruisers looking for a new cruise line that cares and understands what cruising should be. Avoid the Jade. It is a very poor value. Read Less
1 Helpful Vote
Sail Date: March 2016
Suprised I liked it so much! Took my 16 yo son for Spring Break. Cozumel, Belize, and Rotan. The room was decent (interior - no frills), good entertainment, and pretty good food. The workers were all friendly and really nothing to ... Read More
Suprised I liked it so much! Took my 16 yo son for Spring Break. Cozumel, Belize, and Rotan. The room was decent (interior - no frills), good entertainment, and pretty good food. The workers were all friendly and really nothing to complain about. Dining was in the "free" places (did not pay extra for any meals) and all were good, breakfast, lunch, and dinner. Excursions were Playa Mia in Cancun (buffet, open bar, and sitting on the beach). If you need free wi-fi, go to Hooters in Cozumel, spend about $13 us and they will give you the code!!! Belize: Altun Ha. Long bus ride through the country and only about an hour and a half on site of the Mayan Ruins), Bay Islands: Forgot the name, but it's the private island with the animal refuge (about a 5-10 minute boat ride from the dock). Snorkeling $18, lots of animals to check out, and snorkeling on the reef. I am looking forward to my next cruise, as I am hooked! Tip....You can bring a case of water or soda, so do it! Also bring your own cup. 5 oz glasses don't cut it for me! Read Less
5 Helpful Votes
Sail Date: March 2016
You've read the mixed reviews good and bad so here's mine. Whatever issues the Jade had, yes they were admittedly real according to the staff, those issues are long gone. This is a great cruise, well done by a hard working ... Read More
You've read the mixed reviews good and bad so here's mine. Whatever issues the Jade had, yes they were admittedly real according to the staff, those issues are long gone. This is a great cruise, well done by a hard working crew. Do yourself a great vacation, enjoy an outstanding ship, a quality experience, and just be informed ahead about how some things work as much as you can. Embarkation in Houston around noon was a breeze, fast, efficient, short lines, and we made it through quickly. The Ship was reported full. We were able to drop our carry-on stuff in the room and went to get a bite to eat. The required Muster drill was fast and painless. We were off to a great start. Garden cafe - is typical cruise ship fare, our choice for breakfast, quick, after excursion meals and snacks. We ate dinners in three "pay extra restaurants" as well as the Grand Pacific, Alizar, and Jasmine garden which are complimentary. More on those later. Cagneys Steak house - appetizers ordered were shrimp cocktail, lump crab salad with arugula, arugula salad with pears, onions, red peppers, raspberry vinaigrette, Mexican Caesar salad, whole cold water lobster, and filet mignon. Great service, quality food and presentation. The bill totaled $80 which was part our 3 meal dining package. Saturday and Sunday at sea we just relaxed, tried to orient ourselves to the ship, fore, aft, and the different ship levels and what's where. The Garden cafe is on deck 12, which we would frequent for coffee, breakfast, and occasionally at other times. Several of f the bars, music, the theater are on decks six and seven along with the front desk. Spinnaker is on 12. Pools are on 12. Take your time it's a nice sized ship with lots of venues. Cozumel - we had priority status for getting off and were one of the first 15 people off the ship. It's a fair walk down, across the pier, and you have to walk through the entire shopping area to get downstairs to a taxi. We found a taxi, agreed to the fare ($12 for all 3), and made our way quickly to PalMar SMALL Snorkel beach club. We were welcomed, found a spot on the small beach area, and settled in for the day. We had reserved our spot, paid half in advance, and took care of the rest, in cash, when we arrived. They don't take cards, only cash. It's $14 per person which includes 2 beverages per person. Not bad for $14. If you are not interested in crowds, multiple activities, and want a quiet place to sun and Snorkel this was our ideal day. After my son and I were getting out of the water, here came the Snorkel tour boats one after another to drop off snorkelers right where we had just been. We watched, enjoyed one of our two beverages, and relaxed. I went out snorkeling one more time. We ordered quesadillas, $8 and ceviche $12, both were freshly prepared and delicious along with our 2nd beverage. The green habenero sauce was hot but excellent. It was our ideal day, quiet, beautiful water, and a cold beverage. You did need solid shoes to navigate the rocky shore to get in the water but the best snorkeling is off rocky beaches not sandy ones. The owner came out and explained they had gotten permission to create an "entry/exit" point on the rocks which is needed. But we got in, saw lots of different reef fish and enjoyed it very much. We easily got a taxi back to the pier and were back on the ship in plenty of time. I tried to negotiate for some Cuban Cigars in town near the dock but they were too rich for my budget. An enjoyable day in Cozumel for sure. We had dinner at the Jasmine Garden. We ordered pot stickers, egg drop and corn soup, fried calamari, Wakame salad (seaweed and cabbage with a sweet vinaigrette), orange beef, sweet and sour pork, Mahi Mahi, udon noodles with seafood. The Green tea ice cream was very good. Service was good and the food good as well. It was busy every time we walked by. My son and I shared a spicy tuna roll from the sushi place, an extra $7, but it was really good 8 piece sushi roll. Our son returned to eat more sushi on Thursday so I know it was really good. We stayed on the ship instead of tendering into Belize. Spent a relaxing day in the spa, took a nap, got some sun and avoided the tenders and the crowds. The music in the bars is really good. The Masquerade duo played to the Sr crowd quite well. They played a Beatles set one night, the Eagles the next. There was a single guy Carlos, from Columbia in a nearby bar who is outstanding. He's an excellent guitarist and singer and thoroughly enjoys what he does. We heard him three times in three days. Cripton The magician was as good as advertised. Not a long show but worth the time for sure. His wife disappears from all kinds of boxes and then reappears. He does an impressive floating table too. Roatan - We arranged for a private transport from the Pier. Tendering is certainly will one of the Jades issues. It takes time. Get your tickets early if you want an early tender. We took a bit of a tour of island, including West Bay, then made our way to Infinity Bay Beach Resort for a day of snorkeling. We had wristbands reserved ahead by our driver and walked right to the beach, found loungers and went snorkeling, saw lots of fish and the coral and reef is definitely worth seeing. The beach was eventually packed with 4 ships in port. Yes, local folks are walking by trying to sell you everything. Met the Donut man and enjoyed his pineapple donuts, (3 for $5). The, hawkers are plentiful up and down the beach but they won't pester you if you say no. We left at 2 and arrived back at the pier about 2:30 as the last tender was at 3. It was a long line. There must have been 500 people waiting. It took some time moving up as filling the tenders is kind of slow. If impatient there's a bar on the dock for a drink or snack as you wait. Meet your shipmates, share your days experience and relax. Tendering wasn't completely done until around 4. All in all a really enjoyable day. I overheard a lady the next morning saying it took her party an hour and a half to get back on the ship. It didn't take us that long but it was at least 45 minutes or a bit more. As long as you are in line to tender you will be fine, it just takes awhile. Alizar - Our menu selections included appetizers of Calamari, prosciutto with melon and arugula salad, burger sliders, main dishes of prawns with linguini, gnocchi with braised short ribs and snow peas, strip loin Steak with onion strings, and for desserts, strawberries napoleon with mixed berry sauce. Snickerdoodle pound cake with ice cream, chocolate volcano, service outstanding, food was excellent all around, served in a timely fashion, efficient, a very good meal and dining experience. Went to hear comedian David Naster last night in the Stardust theater. He is hilarious. He does real life that's funny. He's a seasoned comedian and kid friendly. We'll be going to hear him again on the trip back to Houston as well. Our preferred breakfast spot is the Garden buffet. I love the eggs cooked to order, all you can eat bacon, and biscuits and gravy. It's not my own homemade sausage gravy but very good nonetheless. There's any kind of breakfast you can ask for from continental, waffles, cereal, fruit and more. Moderno restaurant is a Brazilian churrascaria. It's another word for "meat fest." There's a serve yourself salad bar which was really good and fresh. Offered were two kinds of soup, a Brazilian bean soup and another, chorizo, salami, olives, a cold shrimp pasta, a cold bean and corn salad, a pear and walnut salad, and much more. After the salad they bring you a "meat plate," The gauchos come by and offer you all different meats, sirloin, filet mignon, garlic Beef, chorizo, two kinds of chicken, grilled lamb cops, shrimp and fish. All the meat we tried was outstanding favorites were the sirloin, filet and lamb. The bill was $25 per person but it was one of our three dinners I added as part of the dining package. It was a really enjoyable meal. The desserts weren't our favorite, (no chocolate), flan, rice pudding, and a mango cream cold sort of ice cream offering. We went to the 9:30 pm variety show which includes all the evening shows stars, magic, acrobatics, dancers, and singers concluding with the Norwegian song by all the staff coming out and joining in. It's surely worth the time. We then heard the Jade staff band do a few oldies in their Glenn Miller tribute, then we made our way down and listened to Carlos again. We enjoyed all the musicians on board but he was by far our favorite. I read a review a couple of cruises back from someone that recommended you bring your own coffee cup and I've done that since. It makes it really convenient if you like fixing more than the one cup. I'm sure same could be said for tea, water or juice. We also brought our Yeti coozies to keep the other beverages cold. We booked early enough to have the beverage package included, a nice bonus especially if you drink, order drinks anywhere and let them swipe your card. The only added charge is tax while in Texas waters, i.e. on the way out and possibly the last night in if the ship is early. It's a tax you can't avoid. La Cucina restaurant is the Italian specialty restaurant. It was excellent. We ordered minestrone Soup, fresh tomatoes and mozzarella, osobucco, lobster linguine and desserts I can't recall now but we enjoyed the specialty dining and will likely do it again next time. All said, we loved the Jade, her hard working, friendly crew, and pretty much everything about it. For the value it provides, the convenience of sailing from Texas and for a quality cruise, sail the Jade, enjoy the ride, it's your vacation!! Read Less
Sail Date: March 2016
A shame the Jade is leaving the Houston market,,,,,,,it will be sorely missed!! Wife and I shared a Mini-Suite with her mother and we were pleasantly surprised at the amount of space we had. Other reviews I have read in the past ... Read More
A shame the Jade is leaving the Houston market,,,,,,,it will be sorely missed!! Wife and I shared a Mini-Suite with her mother and we were pleasantly surprised at the amount of space we had. Other reviews I have read in the past "pooh-poohed" Mini Suites as being just a Balcony with a Curtain and a tub in the bathroom. I found that having an extra 80 sq ft or so, compared to a Balcony Cabin, was exactly what was needed to accommodate 3. (Having the bonus of 3rd Person Free helped all of our pocketbooks as well!) Our Cabin Steward, Regalado (Reggie) was superb,,,he went above and beyond. We had forgotten to bring distilled water for a CPAP and an extension cord to have it reach the bedside. Reggie was right on top of it and managed to find what we needed. He also brought a 3rd balcony chair, since there were 3 of us. Very thoughtful. As said, above and beyond. The food was quite good and about what was expected. This was our second cruise, the first one also having been on Norwegian (Epic). Selection is abundant, types of food for every taste. A special treat we found, and had almost every night, was the cooked to order Crepe Station in the buffet area. I enjoyed a chocolate crepe, while the wife chose Blueberry/Lemon. They should consider a savory entree type crepe to offer during meal times. I do wish Norwegian would extend the hours and offer crepes into the late night hours. Many people would enjoy a late night sweet treat. Entertainment was spectacular!! Some evenings, I was a bit tired and thought I might skip the show,,,,but wound up going since the ladies wanted to. Each time, I was delighted I had gone and thoroughly enjoyed each and every spectacle and presentation. Wow!! Note: During the Captain's Q&A later in the week, a lady stood and told the Senior Officers that she had been on over 35 cruises and the Jade's entertainment was the best she had seen. So, it wasn't just myself, only having been on two cruises so far. Activities,,,,,,,Lots to do if you seek it out. Never, ever a dull moment. The only criticism, which perhaps is unavoidable, was having to wait until our tender number was called to go ashore. Two of the three port calls were tendered. This did cut into our shore excursion time. However, the itinerary of ports was wonderful in our opinion. So many varied things to do. We got wife's mother who is 83 to go zipling!!! Pictures and video to prove it!! What a blast. Great ship, great personnel, great times!!! Read Less
Sail Date: March 2016
My family and I have seven times now, though never on NCL before. We have enjoyed every one of them in their own way and this cruise was no exception. The entertainment was among of the best we have seen. The food overall was good and ... Read More
My family and I have seven times now, though never on NCL before. We have enjoyed every one of them in their own way and this cruise was no exception. The entertainment was among of the best we have seen. The food overall was good and flavorful everywhere we ate on-board and there was plenty of things to keep us occupied during the day. The problems as I see them were small but they build up after while. To start with embarkation went very smoothly and we were on the ship very quickly. Once we arrived in our room we noticed the safe wouldn't open so we discussed it with the steward . It took three days to get it fixed. Our room was cleaned everyday but not until after 4:00 pm and it didn't get turned down every night. My wife and I were discussing how you rarely saw they staff actually smile or seem to enjoy themselves. Our biggest complaint though was the tendering process in Belize and Roatan. In all of the cruises we have been on this process was the worst by far. It took almost 2 hours just to get off the ship in Belize. In Roatan, it took over an hour waiting in line to get back on the ship. It was an unorganized mess. The ship has alot going for it and my 13 year old son really enjoyed the youth program and I would recommend that program to anyone. Disembarkation as was embarkation was a breeze. As I said before we really did enjoy the cruise and we loved the itinerary. Though in all honesty we have decided NCL and Freestyle Cruising is not for us. We enjoy the other lines more. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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