I chose this cruise to celebrate New Year’s Eve and for the itinerary including Roatán because we wanted to experience the sloth and monkey sanctuary. The ship was clean and beautiful and easy to get around. Service in all areas could not have been better. Several areas smelled of cigarettes, including outside the theater and the game room, which was undesirable. The pool did not have a slide, ...
My husband and I have cruised twice before with NCL, first time 10 years ago and 2nd time was 5 years ago. This trip was planned as a 40th wedding anniversary celebration and it met or exceeded all my expectations. We wanted a 14 day or more cruise, off-season works great for us and the pricing was very attractive. We initially booked a 2-bedroom (non-Haven) almost a year in advance but prior to ...
My wife became ill on the cruise and had to see the medical facility. She was diagnosed with COVID and a bacterial infection. The medical staff were incredible. Guest services, medical, housekeeping, concierge and butler were all incredible attentive afterwards and appeared to be genuinely concerned about her wellbeing. In general, all staff were professional, hardworking, and provided some ...
We have cruised loyally with NCL for 13yrs; over 78 nights on cruises; 7 different cruises. Each year, the guest experience has been slashed while the price has gone up. Yet, we still think the next cruise will be better. But I think we are done with NCL.
Our recent sailing on the Jade was just a blatant lack of concern about the guest experience.
EACH INDIVIDUAL staff member was incredible ...
1 -At the pier, we were directed to the wrong line to begin check-in (not a good omen). There were 6 stations, where each NCL person had a paper printout of 2,000 people to flip through to find our names (oh,boy).
2 - Room sounds as if the storm is inside. Steward explained, in a somewhat miffed tone, that we did not push the handle hard enough. DL cannot do this, Ken will need to help. We ...
We chose this cruise as we wanted to experience a transatlantic crossing. This itinerary suited us as Portugal is a country we had not been to, and we wanted to visit New York again.
We are Platinum Latitude members and after sailing on a few other cruise lines we prefer the NCL Freestyle experience and Speciality Dining options. We do not like the bigger ships and mainly choose a cruise based ...
Just got back from back-to-back cruises on the Jade. For the life of me, I cannot understand the negative reviews some people write, complaining about the staff, the food, the entertainment, etc. I am guessing these are people you could not please no matter what you did. I am a Sapphire level cruise with NCL. I really enjoyed my time on the Jade. The food was excellent, both in the specialty ...
This was a seven night cruise departing Athens, Greece. We upgraded to a category SF suite which includes a butler and concierge service. The stateroom Steward was exceptional. Friendly, attentive and if we requested something, he fulfilled our request. Our butler was good. Always provided afternoon snacks and even fulfilled a request he should not have. However I did not see the real ...
Here is a synopsis of our cruise...
1- New England clam chowder was VERY liquid. Chef never had it before in the US or he would have been embarrassed.
2- No offer of port wine, though I am drinking a bottle of wine. The waiter didn’t know his customers.
3- Shorts allowed at Alizar for dinner? Why did we spend money on new clothes?
4- Just way too loud and out of control… it was like ...
We returned yesterday from this cruise on which we experienced both positive and negative issues.
Positives - amazing crew, always smiling and helpful, and working so hard. Given demands and capacity, service and the food was great - varied and fresh in Garden Café, main dining rooms and especially good in Le Bistro. Cabin was kept very clean and shower room bigger than on some competing ...