2 Helpful Votes
Sail Date: March 2019
It was the most average of cruises... in the past NCL has wowed me but not this time. Usually, the food is my favorite part but again, I think they have begun finding new ways to cut corners and make more money and sadly for the first ... Read More
It was the most average of cruises... in the past NCL has wowed me but not this time. Usually, the food is my favorite part but again, I think they have begun finding new ways to cut corners and make more money and sadly for the first time I felt it was in the food department :/ The shows were the least amazing that I've seen from them EXCEPT the comedian... he had me rolling and especially at his uncensored show :) Will give NCL another shot (cause I have the discounted deposits) on another itinerary and hope this was a fluke... Pro's Sail Away from Miami The Itinerary of islands Room was pleasant FOUR plus beaches within walking distance from ship which worked out great with my instant pop up canopy / tent for shade = no umbrella rental required ;) Cons Lack Luster shows as compared to their newer ships Food quality was down a bit Food Service was spotty at times Read Less
2 Helpful Votes
Sail Date: March 2019
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the ... Read More
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the specialty dining this cruise (as we didn't think the kids would fully appreciate it) and have our special offers consist of shore excursion credits. POSITIVE: Amazing entertainment/shows each evening. We were all so impressed! NEGATIVE: The smoking policy needs to change on NCL. The ENTIRE, and I mean ENTIRE, sixth floor was overwhelmed with cigarette odor because it is allowed in the casino and the doors were always open. Sometimes this spread through decks seven and five, as well. It was quite bad and an area through which we needed to walk to attend the shows. POSITIVE: Entourage Teens Club - lots of activities and the kids LOVED it. NEGATIVE: Groups of teenagers congregating on the stairs and other common areas when it was closed. Perhaps they can hang out in there during the day? POSITIVE: Steward attentiveness - he knew our names from the very first day! NEGATIVE: We'd never had a mini-suite. Other than the full bathtub, I'm not sure it should qualify for more than a balcony room. Also, we had reserved a mid-ship room and were clearly in the aft portion of the ship. Fortunately, none of my new cruisers got seasick. POSITIVE: The buffet had selections that changed daily and there was more variety than I remember on the last ship. NEGATIVE: The buffet was closed for up to 1 1/2 hours at a time and with our odd shore excursion arrival/departure times, we often arrived and weren't able to eat! While they told us to go to the Topsider's Grill, it also was closed at times. Yikes! NEGATIVE: The ice cream machine was broken off and on throughout the entire cruise! Major bummer for teenagers. POSITIVE: Most shore excursions. Really great experiences (mostly). NEGATIVE: Shore excursion in St. Lucia was TERRIBLE. In fairness, the shore excursion staff had warned us of problems but we booked it anyway. Unknown to us, they sent one of their staff incognito to check it out and tour with us. I didn't know this until I went to report our complaints with the tour. Also, note that they credited our accounts with 20% of our payment for our problems AND it appears they've removed that shore excursion from their list of availability! Read Less
Sail Date: March 2019
We chose this cruise length and destinations to avoid Spring Break crowds and see new destinations. We were two couples mid 70's and mid 60's. We chose Norwegian because of their easier dinner dress rules and we chose the Jade ... Read More
We chose this cruise length and destinations to avoid Spring Break crowds and see new destinations. We were two couples mid 70's and mid 60's. We chose Norwegian because of their easier dinner dress rules and we chose the Jade because of its medium size. One of us was having trouble walking without a cane before the cruise, so we rented a wheel chair just in case. We used NCL wheel chair assistance in boarding and disembarkation...both went very well and were very helpful. We got to the port at about 11:30 and it was not very crowded and the process for others seemed to go well. With wheelchair assistance, we breezed right through to the pre-boarding waiting area. We did not pre-book any excursions and stayed on the ship in San Juan and Barbados. We took the wheel chair on two locally-arranged mini van excursions without a problem. We had not seen this class of ship since the refurbishment and I really liked the toned-down color scheme (but I did hear a couple of passengers say that they missed the 'jewel" color scheme. The ship was in good shape but with a little wear showing in some places. The cleanliness was very good. We had cruised on 4 prior NCL cruises, so we had a good idea what to expect, and what NCL deleivers is just fine for us. We were able to get the same waiter in the main dinning room each night and this allowed us to build a good and warm relationship...I'm sure that this helped our attitude and enjoyment of the Grand Pacific dinning room. We had the "soda package" and service was better than we have had in the past. However, there were a few bar tenders that seem unhappy to serve just the soda (no commission, I guess). Otherwise, service in all venues was very good. We did not go to every main show, but the ones that we saw were OK to Good. Too much dancing for me...especially in the "Elements" show which was basically an illusionist with 4 illusions with 5 minutes of interpretive dancing between each. The western-themed show was listed as "PG", but we had a hard time figuring out "why". I guess is was the lyrics (all very popular songs) and maybe a dance move or two. I did check the sound level in the main theater several times and it seldom exceeded 80db which was significantly lower level than on some other NCL cruises that we have taken and that was a good thing. The lounge entertainment was basic except for "Manila Soul" cover band which was very good. We happened to listen in on a trivia game and noted that the MC/Announcer had a strong accent that made it very hard to understand the questions. Read Less
Sail Date: March 2019
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no ... Read More
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no sitting fee, but the photos will set you back $400 for ONE picture and as high as up to $3000. We were somewhat harassed prior to even boarding the ship by a photographer about booking a session and he proceeded to call us 3 times within an hour once we boarded the ship. We even joked about it feeling like a telemarketer. We finally booked a session with a different photographer, but when we went to purchase the photos ended up speaking with the original photographer we had met and he was VERY rude I think because we had booked with someone else? We went down to purchase our photos ($1899, which is ridiculous anyway) and ended up not purchasing any photographs because he was so rude to us and we just couldn’t believe we were about to spend that much money and he was speaking to us so poorly. Total disappointment and its a horrible memory from our cruise. After 11 years of cruising with NCL this is the first time we have ever gotten off a cruise with absolutely no photos at all. Save yourself some $, time and the risk of being treated poorly and just use the photographers around the ship and steer clear from the photography studio. Le Bistro was the best restaurant, with the best service. The painting classes are fun, but make sure you register early if you want to participate as they get filled up very quickly! Make all of your dining reservations prior to boarding or you will have a hard time making reservations once you're on board. There was a Neil Diamond tribute that was very good and a piano player who was also very talented. The children’s club was good and my children enjoyed going, but the program really never changes much so if you’re a frequent cruiser it gets boring. Unfortunately, be careful if you are a latitudes member. NCL does not do a good job at giving you things that you should be receiving. We had to ask for everything. We are Platinum Plus so we get little things like water bottles etc. we had to ask for them. We should have gotten chocolate covered strawberries which we never received. The photo discount does not apply to the photo studio (keep that in mind) it doesn’t state that ANyWHERE. Read Less
1 Helpful Vote
Sail Date: March 2019
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ... Read More
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ports were good, service was very good. Shows were good since I rarely attend them, I managed to go to 4 out of the 10 and was surprised. The crew dance group were very good.. The food was good and open dining was quite easy with good selection of restaurants to choose from. The staff was very nice and always helpful. 80 countries represented. I have to comment on the room service charge ($7.95). This was a first for me, as in the past breakfast delivery has ALWAYS been free. I would recommend bringing a wrap as most of the time the public rooms were chilly. Overall it was a good cruise. Read Less
Sail Date: March 2019
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. ... Read More
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. The specialty dining was impossible to get into if you didn't already have a reservation. The shows were all very good. Not great, but very good. The shore excursion we talked about was not worth the money for sure. Mostly sitting and little real exposure to the island. (Volcano tour St. Lucia) The Bar Staff, was great at The Mixers/Magnums, only marginal at the great outdoors. The Cabin was small but comfortable, more than enough room for how little time we spent in the room. The balcony fit us well. We would take this ship again if the itinerary fit our needs. The food in the restaurants was very good, but the deserts were iffy at best. Read Less
1 Helpful Vote
Sail Date: March 2019
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream ... Read More
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream station, just the machine, just the vanilla and/or chocolate. Cagneys always its a must, the food was awesome, as always, and the service too. Le Bistro, always good, food was wonderful. La Cucina, below average: slowly, they didn't offered cheese!!! Cabin, Mini Suite, was sooo spacious and with tons of space (we were 4!). I loved the illuminated mirror! My son really enjoyed the bathtub. As I read in the boards, this time I requested an iron, and it was so helpful! The illusionist and his assistant show was super, my kids were in shock with the final number. We really enjoyed all the ports, we will loved if we can stayed more in Puerto Rico, we arrive late. And it would be nice to stop by in our way back to Miami a couple of hours in Great Stirrup Cay. Read Less
Sail Date: March 2019
This was our first cruise and we were not disappointed. Embarcation was very efficient although a bit slow having so many people to check in but once on board, our holiday truly began. We made our way to O’Sheehans which we were told ... Read More
This was our first cruise and we were not disappointed. Embarcation was very efficient although a bit slow having so many people to check in but once on board, our holiday truly began. We made our way to O’Sheehans which we were told wouldn’t be as busy as the buffet restaurants and had a lovely lunch. Our suitcases were taken from us when we got off the bus and they reached our cabin before 2pm. We were on deck 10 room 10074 mid ship with a balcony (our own bit of private heaven). The stateroom was lovely and more spacious than I thought it would be, very well appointed and very quiet. Our steward Sagar introduced himself and he was a lovely person, nothing was too much trouble and of course we had a different towel animal each night. All staff were very friendly and helpful. Entertainment was good at times and not to our taste at other times. For example, the violinist in the main theatre was a little bit boring and we left half way through but there was always something going on in diffierent venues throughout the ship. The Elements show is not to be missed and was spectacular, this takes place on the second last night on board. We didn’t go to the white party so can’t comment on that. Eating, we didn’t get to experience any of the A la carte restaurants as they were fully booked but we went to all the complimentary restaurants and had absolutely no complaints about the food or the service. The ship is spotless and is endlessly being cleaned, especially the eating places. We had about 3.5 days at sea and we found a sun lounger and relaxed on those days but they were quite tightly packed together. Disembarking day went pretty smoothly. We had a Miami City Tour and shopping at aventura mall excursion booked to keep us occupied before our 5pm flight home, I would probably just do the city tour only if was doing it again as all we did at the mall was have lunch which we could have got at the airport and for the extra cost it wasn’t worth it. Overall, we had a brilliant first cruise and since coming home, I’m looking for our next one. Read Less
Sail Date: March 2019
After working on the Celebrity Zenith 2004-2005, possibly I'm being too critical? This was my first cruise as a passenger and 2005 was a long time ago, but I wouldn't think that service would be so bad on this cruise. It seemed ... Read More
After working on the Celebrity Zenith 2004-2005, possibly I'm being too critical? This was my first cruise as a passenger and 2005 was a long time ago, but I wouldn't think that service would be so bad on this cruise. It seemed like many of the crew were crabby all the time if not downright rude. I prepaid my gratuity and the only person who deserved it was my room steward plus, we gave him an extra $100. I didn't understand that I could get some of that money refunded by going to Guest Services. Also, I don't drink much and didn't get any drink or dinner packages and didn't understand that I could book a room that had some of these perks. I also didn't know that every single time you ordered a drink, a coffee, anything there was a 20% gratuity automatically added to the price. Big shock. Also, who knew how dumb I could be booking my first cruise by myself through the agent, but I didn't ask enough questions. The food was good. I paid to go to Cagney's and the food was excellent. The food in the buffet got real old after a while. It seemed that every restaurant or bar we went to we were ignored and sat for a long time before someone came to the table even when it wasn't busy. The balcony stateroom was very nice. We went to one show and it was fun. The worst part of the cruise were the ports. I know cruise line has their own private Caye, but I didn't know that Costa Maya was owned by several cruise lines and it was packed. I almost started having panic attacks because people vendors were on us like crazy, We had something to eat which was supposed to be Mexican food, because we were in Mexico and it was some crappy American/Mexican. The bill was $70. for 2 meals and 2 drinks. The food was cold and horrible and I didn't have any qualms telling them about it. We did make it to the beach in Mahahual which was nice. I was extremely disappointed in most of the ports, Limon was filthy and I don't remember being in that port before when I worked on the ship or maybe we never got off there because of that. Roatan was beautiful, but we accidentally got in a tour cab and we wanted to go to the Grand Roatan Hotel West Bay Beach to get away from the crowds, but it didn't work that way. We still found a nice part of the beach that was semi-quiet and didn't have to pay for a chair and drinks were reasonably priced. The Panama Canal was nice. We did a zip line somewhere, but I have a short memory and don't remember where it was at. The worst thing about the trip is that I went with an old friend who I hadn't seen for a long time. She's a vegetarian, complained a lot, she got sick. So because I was so unfulfilled by the cruise, I just booked another one to Bermuda for May 19th on the Norwegian Escape ALL BY MYSELF! I cruised back and forth between New York and Bermuda every week for almost my whole 8 month contract so I pretty much know where things are. It will be the first time docking at the Dockyard since we docked in Hamilton. I can't wait! Read Less
Sail Date: March 2019
We traveled with a large group so, you can be sure we had a good time. The ship was quite nice and a perfect size--not too big. The staff was great--especially Diamond in the Bliss Lounge, Sandra in the piano bar, and of course our ... Read More
We traveled with a large group so, you can be sure we had a good time. The ship was quite nice and a perfect size--not too big. The staff was great--especially Diamond in the Bliss Lounge, Sandra in the piano bar, and of course our steward, Asep. Everyone working onboard was friendly, hard working, and attentive. The specialty restaurants were great-Teppanyaki, Cagney's, La Cucina, and Moderno (Teppanyaki the best) and dining in Alizar and the Grand Pacific were also very nice. The Garden Cafe always had a variety of offerings if you wanted to eat quickly but, finding seating was not always easy. The other dining areas around the ship were also very good. It was never difficult to find something delicious to eat, or drink either. We enjoyed the piano player, Toze, and the guitar player, David, enjoyed listening to their music, singing, and dancing-while it lasted. Sometimes it ended too early, stopping for a game show or some other activity which resulted in lots of people leaving with no where else to go to dance. We didn't go to any of the shows in the Stardust Theatre after the first night so I can't say anything about them. The ports of call were not the greatest. We did private tours in Cartagena and Costa Maya and they were our best excursions. Harvest Cay was nice and we enjoyed spending a relaxing day on a beautiful beach. The private beach in Roatan was okay and the animal refuge there was interesting. Our excursions, with not a lot to choose from, in Colon and Limon were fair at best and certainly not worth the price. It would have been far more interesting staying on the ship in Colon and going back through the canal to see what we couldn't see going through the first time. Limon was too much the same as Colon. Both of these cities were so run down and poverty stricken, that it was difficult and depressing driving through them to get to where we were going. I think my favorite days were our five days at sea. Disembarkation was easier than on any other cruise we have been on which made for a pleasant ending to an enjoyable vacation. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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