2,000 Norwegian Jade Cruise Reviews

This cruise started out in the hole due to substandard technology and inefficient customer service. Customer service has no capabilities of emailing you or calling you back. 15 phone calls and nearly 10 hours on hold was frustrating. ... Read More
This cruise started out in the hole due to substandard technology and inefficient customer service. Customer service has no capabilities of emailing you or calling you back. 15 phone calls and nearly 10 hours on hold was frustrating. This was necessary for correcting air tickets set up for the wrong day (eventually corrected), no access to e-docs (never fixed), misinformation received that warranted another phone call to hear a different story, Setting up drop off from excursion to a hotel that they had not booked us at, then finding out they hadn’t made a reservation at the hotel they had charged me for. I wound up having to make hotel and transportation plans and spending another $600 on the spot. After 2 more phone calls I found out that I would have to File a formal request for my refund and that would take 3 weeks for them to review and decide if they would refund my money. Seems like a long time for a company who required immediate payment for every new addition to the tour. While trying to get info from Customer relations on the ship they would have to contact NCL in Miami and had no access to invoices prior to trip. The right had did not know what the left hand had done. However, the food, ship, excursions and atmosphere was great. Tour guides for the tours were exceptional in their knowledge of the venues and locales. So in spite of NCL and their concerted effort to screw this trip up, we had a good time. NOTE: Service by food staff and housekeeping was excellent. The customer service staff were ineffective and I believe that is because of the misinformation they were given. I was given 3 different responses to the same problem by 3 different staff members. Plus shore excursion and customer service staff bounced clients back and forth in the hopes the other knew what was going on. Read Less
Sail Date July 2019
Friends recommend the liner. We stopped at lovely places and had fantastic experiences. The restaurant staff were absolutely incredible. Attentive, friendly, professional, knowledgeable. Couldn't have been better. Our cabin was awful ... Read More
Friends recommend the liner. We stopped at lovely places and had fantastic experiences. The restaurant staff were absolutely incredible. Attentive, friendly, professional, knowledgeable. Couldn't have been better. Our cabin was awful on the 4th level, but we did book an open allocation hoping for a better one, so that was partly our own fault. However I think that NCL aught to warn passengers and they shouldn't really have cabins in those parts of the ship at that high price! We were above the laundry and at the front so it was very noisy at night. If the waves were high it made a very loud crashing noise all night against our wall! We had a dripping sound in the wall between us and the cabin next door and a loud thudding from the laundry presumably. We liked the free dining options and the food was excellent everywhere we ate. The pool was crowded and not much fun..too small for the number of people. Overall, as cruise ships go, this is probably a good one. We just had a lousy cabin which coloured the trip for us! Read Less
Sail Date July 2019
I chose this cruise for the low price and interesting ports. I won’t cruise NCL again. Complimentary restaurants too crowded, loud & busy with multiple children running around. Overabundance of specialty (fee based) restaurants crowd ... Read More
I chose this cruise for the low price and interesting ports. I won’t cruise NCL again. Complimentary restaurants too crowded, loud & busy with multiple children running around. Overabundance of specialty (fee based) restaurants crowd the complimentary ones. Prices for specialty restaurants, bottled water, beverage packages, photos, room service & shore excursions were excessive. Shore excursion staff only interested in sales not helpful or informative. Shore excursion disembark exit typically empty- general exit > 1 hour wait for some ports. Guest service personnel not friendly. Beverage service areas signage prohibit filling water bottles; embarkation staff prohibits bring bottled water aboard forcing purchase of expensive NCL logo water. NCL App useless without expensive WiFi charges/person which are exorbitant! Most disappointing was continued plethora of emails boasting free WiFi, beverage, restaurant & shore excursion packages for latitudes members which I AM! However, NCL refused to honor any offers after booking. My overall opinion: NCL is so worried about getting $$$ from the passengers they forget the passengers! Read Less
Sail Date July 2019
We love the med cruises and wanted to cruise again with the Jade after her dry dock. The ship is in excellent conditions and the refurbishment shows its effects. The Atrium is just gorgeous. The speciality restaurants are very good ... Read More
We love the med cruises and wanted to cruise again with the Jade after her dry dock. The ship is in excellent conditions and the refurbishment shows its effects. The Atrium is just gorgeous. The speciality restaurants are very good and we loved the new location of the Moderno, serving excellent meat as in Brazil. Service allover is perfect . We were a little bit disappointed with the quality of the buffet and thought it was much better in the past. Breakfast service in the Great Outdoors should be improved to match the other parts: empty milk cans every morning,1 day toaster not working, another day one coffee machine down. Improvement needed on: - the mineral water which is not a true -mineral- water and is therefore way too expensive - reservations management of the specialty restaurants; they say full but often empty tables during a long period of time - wifi performance: sometimes very poor even at night when everybody sleeps ! Great entertainment almost every evening, excellent shows. Don't miss the show on the penultimate evening. Shore excursions: we took 2 tours organized with NCL and we were glad we had private arrangements in the other ports: expensive compared to renting a chauffeur-driven vehicle, local operators not always under control, huge delay in Livorno which made us missed a spa arrangement. Embarkation in Civitavecchia: ok according to the circumstances; NCL does its best to cope with the poor local facilities. we had to wait for more than 1 hour with some fellow cruisers for a shuttle at the official bus stop Molo Dei Bicchiere ( no NCL local number to call) Disembarkation: quick and well-organized. Read Less
Sail Date June 2019
The food was terrible. No one got sick but the food was disgusting. We dined in the "nice" restaurant for one night and we left, my pasta tasted like spaghetti OS and my husband steak was covered in gravy tasted like microwave ... Read More
The food was terrible. No one got sick but the food was disgusting. We dined in the "nice" restaurant for one night and we left, my pasta tasted like spaghetti OS and my husband steak was covered in gravy tasted like microwave dinner. The room across from us had their toilet overflow and the whole trip smelled like poop as the carpet in the hallway stuck and the shower and sink were letting up sewer smells.The excursions cost 3 times as much as independent groups and didnt do anything fun. We took a on your own trip to pompeii through the cruise, we got 2 hours but when we got their the line took an hour for all of us to get our tickets so we got one hour. We saw 2 shows they were both like watching a middle school performance. We vacation 4 times a year and this was twice as much as our normal vacations and was a 1 star experience. I do not recommend ncl. Read Less
Sail Date June 2019
We recently sailed on NCL Jade on 11-day Mediterranean itinerary. We had not sailed in many years and never on Norwegian but took advantage of partnership with Caesars Total Rewards program. Our trip was fantastic from start to finish. ... Read More
We recently sailed on NCL Jade on 11-day Mediterranean itinerary. We had not sailed in many years and never on Norwegian but took advantage of partnership with Caesars Total Rewards program. Our trip was fantastic from start to finish. I have read some negative reviews of Jade on this board and suffice it to say we had a completely different experience. Not perfect in every respect but totally positive experience overall. We booked in Haven class and while I cannot speak to how it may be in other cabins or experiences, but all of the staff we met went the extra mile to make sure that we were happy. Prompt and friendly at all times, eager to help. They seemed to have an attitude in general to make your vacation as positive as possible. Bottom line: we are actively looking as to when we can sail the Jade and NCL again. Ship is not huge but big enough. Generally seemed clean and well kept. Not a mega ship by any means but plenty of space and activities. Our 13-year-old enjoyed the teen club and many events. Our cabin (10004) was great. Well appointed and plenty of space. Shower was plenty big and closet had more than enough room for everything. Dining area that we did not use except for maybe one time. Best aspect - two balconies, one in front (bow) and one on the side. Bow was great for sailing in and sailing out, but too windy to use on sea days or once ship picks up speed. Beautiful sunsets from the front of the ship and a great way to see ports as you sailed in and out. From the front balcony you basically had the same view as the bridge crew. When front balcony could not be used, you also have a side balcony to watch the ocean on sea days, read, enjoy fresh air, etc. Dining: We did not make use of all of the outlets and actually never went to the main formal dining room one time. Free venues we went the buffet several times and the food was quick and very good. Some options rotated, some were consistent. Great for a quick breakfast when we had tours. Jasmine the Chinese was also good and we went to O'Sheehans a few times. Our son thought O'Sheehan's was the best food he ever had. Specialty dining we went to Cagney's, La Cucina, Moderno, and Teppanyaki and all were excellent. As Haven class passengers, we had Moderno exclusively for breakfast and Cagney's for lunch. We used Moderno much more frequently to get away from the hustle and bustle of people of rushing to their various tours. They had a little buffet of pastry and yogurt and also food to order. In short, it was great to have this additional option. Activities: We did not do any of the usual cruise activities but they seemed fun and the crew had a lot of energy. Our son loved the teen club and the staff. Met a lot of new friends there and they had great activities. Casino was fine, never particularly crowded. Again friendly and helpful staff. Lots of tournaments and other fun events. We went to three shows: Blazing Boots (entertaining although I am not a country person); Imagika (or something like that - magic guy), which also passed the time although not amazing, and Elements, which was great. Other shows we missed were the singer, acrobats, and violinist. Showroom includes Haven class seats which were not the best seats in the house, but nice to know they were there and you didn't have to worry about arriving early. Spent time in the Spinnaker lounge listening to music. Large venue, great views, good drinks. Enjoyable place for downtime. We are not huge drinkers and generally avoided the busier/party areas including the pool. We did use the Haven deck pool on a few occasions and the Haven sundeck. The latter was never very crowded at all and was a great option. My wife used both the gym and spa and said they were great. I opted to leave my workouts at home. They also have a card room with board games and other games, which we used on occasion. Video arcade had Guitar Hero and some other fun games. Service: As stated, everyone in all aspects of the ship seemed very committed to our enjoyment and needs. All questions were answered, all needs were met. In Haven class, you have use of a concierge and a butler (Bruno and Leo for us), who were both fantastic. Whatever need you had, whatever question you asked, they had it covered. One night I got sick, Leo brought room service and movies. Bruno had all of the information on the ports and what to do and what to avoid. Came around at breakfast and asked you for your plans and gave you suggestions. He also had periodic meetings/presentations to go over critical information and the ports. If you had cruise excursions (we did only one instead opting for private), Bruno and his team got you to your bus first. As a Haven/suite guest, the concierge team also takes you down the back stairs to get off the ship when you are ready so you skip the line. This was great as on the first day, the line for tender tickets at Santorini was about 400 people long (we got right on a tender when we were ready), and the last day at Livorno we got in late due to a port mishap of some kind. The line to get off the ship was 3 decks long up the stairs. We went right downstairs as soon as the ship was cleared. Leo also kept our room stocked with drinks and water for our excursions. These types of benefits and peace of mind made the Haven completely worth it, even aside from our awesome and spacious cabin. Excursions: We opted for mostly private excursions so we could control timing. A few suggestions regarding the various ports: Santorini: When you get off the ship the line for the cable car to Fira was enormous. Instead we took the water taxi straight to Oia. No line, hopped right on the boat. A bit of a walk up the hill to a bus but in the end, far better and Oia is much more scenic than Fira. Rhodes: Underestimated how great this city was. We hired a driver when we got off the ship and ended up being worth it. Saw so much more than we anticipated! Malta: Very underrated stop. Beautiful sail in. We were there on Sunday so much was closed, so still very interesting. We enjoyed the palace and museum with a history of the medieval knights. Livorno: We booked a Pisa/Florence excursion but in my view, it was too much for one day. Nice to see many things but not enough time at any location to appreciate anything. Pisa only or Pisa/Lucca might have been better. We did see David statue which was great. Your view may vary. Embarkation/Disembarkation: Another huge benefit of Haven class. At embarkation, you skip the line completely to a separate area. Maybe 50-75 people on line when we got to port. Instead, we went to separate area, no line and on the ship eating lunch 15 minutes later. Disembarkation you do not get a set time. Concierge team takes you off the ship whenever you like in the window. We enjoyed a leisurely breakfast before departing. Bottom Line: We loved our trip on the Jade and it was fantastic in every major respect. I would sail NCL and the Jade again without hesitation. Read Less
Sail Date June 2019
Choose this ship for time and intenerary. We had a great time so the following a some good, tips and some not so good. Biggest compliant is embarkation -HORRIFIC at best. NEVER take the train from Rome, it is a disaster we were on a ... Read More
Choose this ship for time and intenerary. We had a great time so the following a some good, tips and some not so good. Biggest compliant is embarkation -HORRIFIC at best. NEVER take the train from Rome, it is a disaster we were on a commuter train and when we got out we had to walk up and down stairs and down the walkway in the hot sun. The bus that takes you to the terminal did not show up for a good 40 minutes, honestly get some signage and get it together Norwegian, there have been enough complaints that you should get signage. The same is true in Naples we were docked at a shipping terminal and not the main terminal sketchy and not easy to get back to. Also, it is offensive in Loverno that Norwegian docks in terminals that are not in the main area and than charges $5 euro by outside vendor to get you out of the port if your not on a Norwegian tour. really..... Disembarkation was good. Room - we had a balcony mid ship for 4. We have been on over 19 cruises with a variety of cruise lines included Norwegian, yet I have never seen such a poorly designed room. The bed that is a bunk is right by the balcony, so when the lower and upper beds are made you cannot access the balcony without crawling across the lower bunk and trying not to hit your head. Idiotic design at best, it really limited the enjoyment of the balcony as generally it is nice to sit out at night but with kids sleeping you cannot access. Also the lack of desk space and storage made this a terrible terrible cabin. The bathroom on the other hand was large with separate toilet and shower. Good thing we were so busy during the day we only slept in our cabin, but frankly would have been cheaper just to get a window, so beware if you are a family of four, don't bother with a balcony! Service and food - we found both to be good. First night we went to dining room, waited forever and felt like we were in somebody's basement, service was slow and food not great. We never went back and ate mostly at buffet or Cagney's. The bar service at pool was super and delicious drinks as well as the food at Cagney's was consistent and the bar there was great. The buffet was always clean and well stocked with many selections. Also, there is a sign at the water station saying use a clean cup to refill your water bottle please to this, I saw many people filling their water bottles and stopped them, gross people are just so self absorbed so please pay attention. Ports- we liked them all except Crete, what's the point???? it is ok if you want to get off and go the grocery store across the port but other than that since we were only there 3 hours seems pointless. People who did get off did not think it was worth it, it is basically a sea day. Also Naples was great we did a food walking tour with Viatours which was awesome but getting back to the ship was a disaster. We did our own tours in each town we found them significantly cheaper and liked having a personal guide, the kids enjoyed the experience so much better than large group tours as you can do what you like. Entertainment - Not great but we were so tired we did not go for the shows. The musicians were great except for a terrible rock band (blondes) I believe they were called, so loud and terrible, clearly must have been related to a member of the entertainment staff. Also, I cannot understand how the atrium hosts a starbucks and no bar. The singers down there always had a poor audience as not much people drink coffee and night to listen to music, such an odd choice for an atrium, waste of space. Shops on board were not great and no activities for teens but the teen club which was taken over by a roving gang of obnoxious teens. Internet is grossly overpriced and very poor quality, this was also true of the Norwegian Getaway in the Baltics. Save your money and use the free wifi that is available everywhere in port. I would recommend this ship to those who like smaller ships and great stops, but the ship has no bells and whistles and that was ok for us. Read Less
Sail Date June 2019
We chose this cruise for the itinerary and loved it. Embarkation was fast and easy. Our cabin steward was great and brought us all the extra things we asked for. The rooms are smaller than other cruise lines, but the mini-suite was ... Read More
We chose this cruise for the itinerary and loved it. Embarkation was fast and easy. Our cabin steward was great and brought us all the extra things we asked for. The rooms are smaller than other cruise lines, but the mini-suite was worth it for the nice tub and shower. Not a lot of storage. The movie channel often did not work and the movies are repeated throughout the week. The drink package was disappointing in the fact that there were very few wines available. We like to try different wines, but they were out of most of the wines that were in the package and $20 bottles of wine at Bevmo were $24 a glass on the ship - which was $9 per glass more than the package would allow. The sommelier was not the friendliest woman we have encountered. I'm not sure why we always fall for the drawings and raffles - always a disappointment with long sales pitches (especially the Spa raffle). Most of the entertainment was good, dancers better than singers, and those dancers work so hard! The Elements show was definitely the best of the week. The adult pool was great. Overall the staff was friendly throughout the ship. The steakhouse was the best restaurant on the ship, the Italian restaurant was fantastic, but the main dining room was not bad either. We didn't take any excursions but loved renting cars and taking the buses all over the islands instead. Much cheaper and way more fun to have the freedom to roam at your own pace. We ended up getting off a day early in Livorno and went to Florence for a few days instead of going back to Rome. It was a great way to get off the ship - easy and whatever time we wanted to - but it was expensive to get to Florence. All in all - it was the wonderful ports that made it a great trip. Read Less
Sail Date June 2019
First of all if you have never been on the Jade before some of the changes you will not know off. The ship is very clean with excellent bar and waiter staff who are so helpful and friendly. Having sail before on the jade we have notice ... Read More
First of all if you have never been on the Jade before some of the changes you will not know off. The ship is very clean with excellent bar and waiter staff who are so helpful and friendly. Having sail before on the jade we have notice some small but important changes, Cabins very clean and are of average size and the balcony are very small (not worth £10 never mind the £1000 they charge. forget about having breakfast there its far to small. (comparing to the celebrity ships) If your are not a smoker forget this part, smoking areas have been cut back. One half of the top bar which opens at 2 in the afternoon and closes early so your left with a few ash trays on port side which is always crowded with smokers. (no where to go) also if you are not a player in the casino you cannot smoke. WHY? As for the casino the staff seem to be very poorly trained if they make a mistake in the payment off hands be prepared for them to say 5 minutes later that THEY made a error on a hand and want their money back in front off everyone at table. This happen on 5 occasions once with myself which was very embarrassing they just don't care. Stopped playing after this after wanting to make a formal complaint you cant, just a apology from manager and a offer of a drink (we have a drinks package thankyou) Finished off by wanting to tell us a Irish joke we are from Ireland talk about rubbing salt into a wound. The dining rooms are excellent quick service excellent food could not find fault in any of them. Entertainment was very poor in the theatre unless you like volin or magic. not one show on entire cruise. No stage shows with cast just individual artists. Shore excursions were very very expensive luckly we have been on lots of cruises and have been to many of the places before. Please do not get me wrong this was our third time with Norwegian cruises but standards have dropped badly, would I go back not a chance, when you see what others offer at sometimes a cheaper price I would say think very carefully its a lot of money to make a mistake. Read Less
Sail Date June 2019
We hgad an amazing trip on NCL Jade 30th June. We originally booked IX cabin and got allocated 1E deck 4 midship almost immediately/8 months out. Price drop at 90 days we were offered oceanview or $ back. We took the $ and then bid on ... Read More
We hgad an amazing trip on NCL Jade 30th June. We originally booked IX cabin and got allocated 1E deck 4 midship almost immediately/8 months out. Price drop at 90 days we were offered oceanview or $ back. We took the $ and then bid on upgrade. Our friends were successful at 60 days and got B1 aft. We got the sorry no upgrade 48 hours before we departed Rome. We were really happy with our inside on 4 and it was so easy to get off at our 9 ports. The ship and crew were amazing. Some people can be rude, but we find it we interact with them, ask them about themselves and their family it makes it really enjoyable. The food was good, the entertainment was great and we did not have any issues at all. Embarkation was so easy. We arrived at 11am after a Cabs Roma shared shuttle. We were on the ship by 11.20am and were able to leave our hand luggage in cabin and meet our cabin steward. Bags did not arrive until around 5pm which was ok so take what you need for the afternoon. My Daughter 14 had a great time at Entourage 13-17yrs. She met some great friends. The family we travelled with had a 12yr 9 month old and she was not able to join them. They are really strict with age 13 or have to turn 13 during the cruise. Disembarking was a breeze. We chose 8.30 which meant luggage had to be out 11pm night before, -we had breakfast, walked off, collected luggage in 10 mins and was on our shared shuttle with NCC airport at 9am on the way to airport. Read Less
Sail Date June 2019
Great ports and length. The Room was amazing! perfect size. We reserved a mini suite with balcony 11th floor ( i think it was termed a mini suite). We have 4 in the room, 2 parents and 2 teens. plenty of space, awesome beds and storage. ... Read More
Great ports and length. The Room was amazing! perfect size. We reserved a mini suite with balcony 11th floor ( i think it was termed a mini suite). We have 4 in the room, 2 parents and 2 teens. plenty of space, awesome beds and storage. great balcony. Bathroom is amazing for a cruise ship! extra sliding door in bathroom helped with teens. The room divide was so helpful!! Loved the Great outdoors and all the specialty dining, loved the Pub too!! Great spa area, we added thermal bath passes which were perfect after long excursions. Would have liked the older teen room to be open better hours. The teens activities were all closed 7-9 and had activities too late for my teens ( 15 and 16). They would have liked more activities but with long amazing port excursions they dont stay up late. most teen activities were way too late. amazing staff. love starbucks on board. wish it was a full starbucks that took starbucks app like some cruise ships do, but the barista was a joy every day ( BingQing Xia). amazingly easy getting on board . we had carry ons so that was a bit confusing getting on board, but it was still a breeze. getting off a breeze. i would rather have more inclusive pricing, wifi, alcohol, soda package etc.... that would make a better experience. The excursion and dining reservation system is less than stellar ( disney has dining reservations and activity reservations in their app that is the way to go) , the app was great for texting but should have been able to make dining reservations in the app. the online reservation system prior to boarding was also not stellar. Read Less
Sail Date June 2019
This was a great cruise. The Jade is a smaller ship (compared to other new monster ships) so it was much more friendly and not overwhelming. The crew was great and friendly. And the itinerary of Greek Island and Italian ports was great. ... Read More
This was a great cruise. The Jade is a smaller ship (compared to other new monster ships) so it was much more friendly and not overwhelming. The crew was great and friendly. And the itinerary of Greek Island and Italian ports was great. The only improvement I might suggest would be to visit one less port. A port everyday was a fast pace so we stayed on the ship at Crete. We chose a cabin with a deck which was very relaxing to be able to watch the ship arrive to port or depart. Having a deck helped to expand the space of our cabin and made it bigger. I would also like to commend the server Pandidurai Rengasamy who waited on us the first night. He was pleasant and joyous. And then we served us several other times through the cruise. On the last night, we made sure to eat in the restaurant where he was working and he served us again with pleasure - a great send off. We also saw several shows in the big hall - both of which had great dancing and acrobatic feats. Read Less
Sail Date June 2019
The Norwegian Jade chosen for its itinerary and convenient for dates of travelling. The balcony cabin was of a good standard but could do with a side table each side of the bed. the cabin stewards were excellent. The (washy washy) team ... Read More
The Norwegian Jade chosen for its itinerary and convenient for dates of travelling. The balcony cabin was of a good standard but could do with a side table each side of the bed. the cabin stewards were excellent. The (washy washy) team made us smile in the buffet restaurants which started the day well. The choice of food was good for mass catering. But the speciality restaurants food could be improved for the price paid. The overall variety of entertainment was of a good standard with adequate seating in the theatre. The waiting staff were excellent with a good knowledge of the food that was being served. Some bar staff needed to know how to greet all customers even if its just with a smile. The shore excursions were all over priced for the trips provided. The scenic Athens and coast there was no coastline,poor buffet lunch which did not represnt the Greek culture and food styles, served by surly waiters with no customer skills at all. Some fellow travellers thought the warm acidic wine on the table was vinegar. The only good thing about the trip was the whisper headsets,which were sadly lacking on all the other trips which made it very difficult to hear the guides in crowded cities. If not taking an orgainised excursion the help was poor and no maps were available onboard for self exploration. Read Less
Sail Date June 2019
My husband, two kids (7 & 14), and myself sailed on the Jade on their 10 day Italy/Greece cruise and had a great time!! The itinerary was amazing and the main reason for us choosing this cruise. We sailed from Rome and our ports were ... Read More
My husband, two kids (7 & 14), and myself sailed on the Jade on their 10 day Italy/Greece cruise and had a great time!! The itinerary was amazing and the main reason for us choosing this cruise. We sailed from Rome and our ports were Santorini, Athens, Mykonos, Chania/Crete, Valletta/Malta, Messina/Sicily, Naples and Livorno. This was our first time on NCL and was nervous because of the some of the negative reviews but I am here to report that we had nothing positive experiences. The food and variety was outstanding in the buffet for dinner with highlights being Greek night, prime rib, brisket, Asian, and Italian night. We had the dining package and ate at Le Bistro, Cagney’s, Teppanyaki, and the Italian restaurant which were all excellent! We had a mini-suite 11016 and it was a great size for a family of 4 with lots of storage and space. We never felt cramped. Only complaint by the kids was that the sofa bed was hard. Our cabin steward was friendly and did a great job. We saw one show Elements and it was excellent! My teenage son enjoyed the entourage club and my 7 year old daughter enjoyed Splash Academy every night! We really enjoyed our cruise and would definitely sail on NCL again! Read Less
Sail Date June 2019
Whilst the ship was ok, the staff were simply doing their job and no more, with the exception of the Steward and the Washy-Washy Ladies. Food was ok but no more. Bar staff seemed to not really care. Choice of drinks was ok, again, but no ... Read More
Whilst the ship was ok, the staff were simply doing their job and no more, with the exception of the Steward and the Washy-Washy Ladies. Food was ok but no more. Bar staff seemed to not really care. Choice of drinks was ok, again, but no more, especially non-alcoholic versions of cocktails. The main desk staff were pretty hopeless and the WiFi non-existent. The worst thing really were the massively over-priced shore excursions. One trip to Athens included a disgusting 1970-style lunch and a wasted afternoon with a politically motivated courier under the guise of a Scenic coast. Shame because the cost and content of most of these excursions spoiled things. If you weren’t on a trip, they didn’t seem to care how to got about. The entire aim of the ship was really to extract dollars from your pocket. A real let down from what we were expecting and nowhere near as good as other cruise lines we have used. Would I recommend? Definitely not unless you like a truly American atmosphere and are happy to pay way over the odds for everything. Nuff said. Read Less
Sail Date June 2019
This was our first cruise, my husband and I. It was well deserved by us both and I’m happy to say it really delivered in almost every single way. We chose the Mediterranean Sea and the countries and islands therein as our first ... Read More
This was our first cruise, my husband and I. It was well deserved by us both and I’m happy to say it really delivered in almost every single way. We chose the Mediterranean Sea and the countries and islands therein as our first adventure. You will love Norwegian lines. The ship is immaculate with great attention to hygiene and public health which I appreciate greatly. Our stateroom was spacious, comfortable and a wonderful private place to spend time together. We were well attended by our cabin steward who was efficient and a gentleman. Food is largely great. Free style dining gives you choices and freedom of time. Our specialty dining choices were mostly excellent with high praise for The Bistro and Bliss and high marks for the Brazilian restaurant as well. The drink package was a great choice for both of us as well and believe me we indulged fully. Entertainment on board was varied and really fun. We had so much fun.Of course the shore excursions were the thing for me and Norwegian offers so many choices. Do chose wisely though because they will wear you out! Staff is Always pleasant, helpful and respectful. I have to nitpick in order to find any negatives. I can offer only two: the coffee and the internet reception. Fortunately there is a Starbucks on board and as for the internet it will be waiting for you at journeys end. I have wonderful memories. Read Less
Sail Date June 2019
We started off with 4 days in Rome then did a half day countryside tour on the way down to the port. Embarkation was very smooth - dropped of luggage and only about 3 groups ahead of us in line. Communication beforehand was ... Read More
We started off with 4 days in Rome then did a half day countryside tour on the way down to the port. Embarkation was very smooth - dropped of luggage and only about 3 groups ahead of us in line. Communication beforehand was excellent. Ship: We had been on the Jewel a decade ago which is a sister ship so many things were similar. The casino was quite large (and had one of the better bartenders). Layout was good and everything was well marked. Cabin: We were a group of 7 (2 couples and 3 teens) and had two adjoining mini-suites with nice balcony's (they no longer are able to open up the balcony adjoining door) Room was nice sized and even had a tub. We had configured as a double bed and then they turned the sofa into a bed each night for one of the teens. They no longer do towel animals so had to find online pictures for the teens. Dining: We were not able to make any specialty restaurant reservations for our group of 7 before hand and were not able to make them on the ship either and there were no walk ups available so didn't get to try any. We were disappointed with the Jasmine Cafe - everything was breaded in the same breading which should have been on country fried steak, not sweet and sour. The two main restaurants were good though the food options did not change much over the 10 days. We ended up having most meals at the buffet (especially since there were picky teenagers) Good selection with a few special items each day but again not much rotation over the ten days. I expected a chocolate buffet night but either it didn't happen or I missed it. Breakfast at the buffet was always the right option since we did so many excursions on this trip. We are much more spoiled foodies then the last NCL cruise so nothing was impressive but all was good. Entertainment: We missed all the shows (but did catch a few movies) was nice to have the bands as background at the various bars only Bliss was to loud to have a conversation. The teens tried out Entourage but were to introverted to give a second try. Both the library and the game room were nice spots to hang out. We tended to pool / hot tub in the evening and often missed towel service (which ended at 8pm) which was annoying (maybe we are supposed to check out at the beginning of trip and keep until end instead of just get when swimming) The hot tubs were never overcrowded and quite relaxing. Service was great (except at Alizar restaurant where there was always a long wait for us between ordering drinks and anything else - often having to flag someone down to send our server over multiple times before we got them. I did get one massage at the Spa after to many days walking my hip wasn't going to let me do any more - got a deep tissue massage and was able to walk much better the next day - did have some high pressure sales for product and their acupuncture doctor which was annoying. The shop had everything we needed that we ran out of or forgot - overpriced and why do we have to pay 20% service change when not a 'service' but otherwise fine. Ports - great ports - only one (Santorini) that we needed to tender at. We did six excersions and most were great. worst was Pompeii where the guide kept forgetting how many people she had and had to go back to get people all the time when the company called her. Best was Lucca and Pisa. Would have liked a port map in the daily communications but was able to use my phone map. Kids: 13, 16 and 17 they all had a good time - loved the buffet and being able to wander the ship on their own. I expected better access to soda for the soda packages (had to go up to a bar to get a soda) and there was no lemonade which disappointed one of them. Disembarkation was good - though I would have liked to have the schedule options ahead of time when planning my transportation, we would have been able to sleep in a bit later. I will take another Norwegian cruise again, though likely a different set of ports since seen these and the ones we want to return to for in-depth says we want more then a cruise stop. Read Less
Sail Date June 2019
We had sailed on the Jade in the Med before, but totally different ports, excepting Malta. But we loved Malta so this was a good fit for us. Embarkation was painless. The sailaway through Venice was amazing. We had an aft cabin so had ... Read More
We had sailed on the Jade in the Med before, but totally different ports, excepting Malta. But we loved Malta so this was a good fit for us. Embarkation was painless. The sailaway through Venice was amazing. We had an aft cabin so had a perfect view. Our cabin steward, Gede, was attentive and took care of our requests promptly. We took all of our shore excursions from NCL, and with a few changes being made in our itinerary I am glad we did. We had the drink package as well as a 4 meal package for the specialty restaurants. We dined in Cagney's, the Teppanyaki restaurant, and La Cucina twice. Several lunches were in O'Sheehan's, and one dinner in Jasmine Garden. One dinner in the Grand Pacific and the remainder of dinners were in Alizar. Breakfasts were in the Great Outdoors daily. I used the spa for a massage/facial special one day--so wonderful! And we made use of both laundry specials, as we had travelled for 4 nights pre-cruise and 4 nights post-cruise. Disembarkation was so smooth, again totally painless. Read Less
Sail Date June 2019
I LOVE the itinerary of the NCL Jade. I’ve been on other Mediterranean cruises with other lines who were organized so one cannot say oh that’s how they do things in Europe. The Jade had poor communication from the time we checked in ... Read More
I LOVE the itinerary of the NCL Jade. I’ve been on other Mediterranean cruises with other lines who were organized so one cannot say oh that’s how they do things in Europe. The Jade had poor communication from the time we checked in (late 2 1/2 hr start was never emailed to us— a little more time in Venice would have been nice!) until debarkation in a quonsa hut in Rome. No porters were available for embarkation. The one NCL rep giving directions, gave incorrect information causing everyone to drags their bags twice as far. They just didn’t have enough help! All of the excursions met in the theater at the same time and it was chaotic and delayed or slowed down the departures. I spoke with Dawid at the desk and asked him why different excursions didn’t meet in the multitude of lounges. He said I wish we had the staff! My cabin steward was OUTSTANDING! My mini-suite door lock probably needed changing since my sister and I had to get our card re-keyed several times. The cabin steward always knew when we needed to get into the room! The entertainment was average and they did a fabulous Cuba show one night. The food was tasty but the entrees in the dining room were not hot. I spoke with the assistant maitre d and he said he would look into it. There was no change the next night so I wrote a complaint at the front desk. The following day I received a message and an apology from the dining room manager and from that night the food was hot and delicious! Some of the excursions were good, others sub-standard. Beware if you take the scenic views of Malta excursion and are taller than 5’4”. The buses are very old and the amount of room between the seats is worse than the airlines! It was not enjoyable. In Naples, we booked the HOHO with NCL (we had $50/port off excursions perc). They knew exactly how many tickets were sold so they should have had buses waiting. Nope. 45 minutes wastes waiting! When we returned to the ship we tried to retrace our footsteps, but a guard would not let us pass. We followed a general sign “to the ship” which led us to the second floor of a building with NO information or direction how to return to the Jade. Finally a staff member from the ship was returning and we followed her. I was not the only passenger looking for the way back! CRAZY. A note of concern was the steep ramps at most of the ports. The angle was so steep that it was hard to stop mid ramp. All in all, I enjoyed the cruise, but I could not recommend the NCL Jade to others. Read Less
Sail Date June 2019
We chose this cruise for the Itinerary that it provided. A fantastic selection of ports and we loved every one. It was magnificent leaving Venice at dusk. We walked around a number of ports that we had been to in the past Kotor, ... Read More
We chose this cruise for the Itinerary that it provided. A fantastic selection of ports and we loved every one. It was magnificent leaving Venice at dusk. We walked around a number of ports that we had been to in the past Kotor, Dubovnik Santorini and Mykonos and took some private day trips to Messina ( Taormina ) , Naples (Positano and Sorrento) Livorno (Florence )and The Tuscan countryside. Ships tours are too expensive. We had travelled on the Star so had some idea of the layout of the boat. We travelled with 2 other couples and all found the Jade an ideal size for us. It was a plus that there was an adults only swimming pool and used this after a hot day out. The Balcony cabin on level 11 ( mini suite) was a really good size and it even had a full bath. It was close to everything and we would willing stay there again. We ate in 4 specialty restaurants and we mainly breakfasted in the Garden Cafe and often had dinner in the main dining room The Grand Pacific. We booked a number of time slots for dining online before we joined the ship. The food was lovely and served by very friendly and helpful staff. We have absolutely no complaints re food or staff. Our favourite was Le Bistro. We had the drink package which was excellent value and there is no big shock when you get your final bill on leaving the cruise. Entertainment was good, we attended 6 concerts and loved Victor Michael. Read Less
Sail Date June 2019
It is an excellent cruise, very good size and distribution. The ship's staff is very attentive and always giving excellent service.  The cabin is wide, with a very good bathroom (bigger than the regular bathroom). The ... Read More
It is an excellent cruise, very good size and distribution. The ship's staff is very attentive and always giving excellent service.  The cabin is wide, with a very good bathroom (bigger than the regular bathroom). The restaurants and the buffet are very good with lots of variety. It has several restaurants for at night, although without a doubt; the best is the Grand Pacific. Some restaurants do not have the possibility to make a reservation, then they give you a locator and you can walk around the boat while you wait for your turn (it does not work in the cabins / approximate time of waiting 30 minutes depending on the time). It has various activities throughout the day in different spaces. We did only 2 excursions with the cruise, and in general they were very good; but to the ports that we arrived without an excursion, we took some of those offered by other companies when we got off. The disembarkation in Civitavecchia (Rome) was somewhat congested and the buses were not enough for people to leave the port. Read Less
Sail Date June 2019
This was a wonderful cruise with a great itinerary. Our favorite ports were Santorini Greece and Dubrovnik Croatia. Our excursion in Dubrovnik (Game of Thrones Tour) was unreal! We thoroughly enjoyed the food, service, and entertainment ... Read More
This was a wonderful cruise with a great itinerary. Our favorite ports were Santorini Greece and Dubrovnik Croatia. Our excursion in Dubrovnik (Game of Thrones Tour) was unreal! We thoroughly enjoyed the food, service, and entertainment on the ship. Our room was amazing and our steward, Dino, was a delight. We would absolutely consider cruising on the Jade again. This cruise was taken on the week of our 20 year Wedding Anniversary. It did not disappoint. The ship was clean and the staff very friendly. The spa was amazing, if not a bit overpriced. But I really enjoyed both of my spa experiences. Our favorite restaurant was Le Bistro, although Cagney's and La Cucina were great too. The main dining room was great and truthfully we could have eaten all of our meals there. The breakfast buffet was really good and we had lunch at O'Sheehan's a few times and enjoyed it. We loved the casual dining atmosphere on the ship. Overall, this was a wonderful cruise on a very nice ship. We highly recommend Norwegian. We can't wait to do it again! Read Less
Sail Date June 2019
We (myself, my wife, our 2 children, and my wife's parents) decided to "do" Europe. We flew to London and made our way to Rome by way of Paris and Venice. Our ages ranged from 8 to 72. We've all sailed many times in ... Read More
We (myself, my wife, our 2 children, and my wife's parents) decided to "do" Europe. We flew to London and made our way to Rome by way of Paris and Venice. Our ages ranged from 8 to 72. We've all sailed many times in the Caribbean, but never Europe. Embarkation at the pier was so easy. There was a line, but it moved quickly. We only had carry-on bags, so that helped. Disembarkation, usually a cluster, was also easy. We were a bit hesitant about the Jade -- she's a little older, she's not a megaship. I can tell you now, the Jade is amazing. Beautiful inside and out, clean, welcoming. The cabins are a very good size. We had an obstructed OV on Deck 8 and my in-laws had an interior across the hall. Both were the same size and we had plenty of room. The bathrooms are larger than on most ships we have sailed, and ours even had a separate WC. Dining was great. We ate in Alizar most evenings as it was closer to our cabins than Grand Pacific all the way aft. Alizar is a bit more casual, but the food is the same. We ate late every night (8:30 or 9:00), which is a change from all of our previous cruises, but we were in Europe. We dined in Cagney's one night and it was delicious (except for my potatoes au gratin which were ice cold). Another night we ate at Le Bistro (thank you American Express Platinum Travel); it, too, was wonderful. On mornings without really early port calls, we headed to Grand Pacific for breakfast, which were just typical NCL breakfasts. Let's talk about service. Our last NCL cruise, aboard the Breakaway at Thanksgiving 2018, left a sour taste due to the horrible service. On the Jade, NCL redeemed themselves. Service (bar, restaurant, cabin, room service) was always prompt and with a smile. We never had to wait more than 3 minutes to be served at a bar. Meals took just the right amount of time for us. Our cabins were touched at least twice and usually three times per day. Room service, especially breakfast, was on point and on time. This 10 day itinerary was very port-heavy. We had only 1 sea day, and I personally prefer a few more than that. Most of the ports were early, but we were back on board by late afternoon at most. In Santorini, we hung around for the sunset before boarding. In Crete, we had to be back before noon so we could speed off to Malta by 1pm the next day. We did not utilize any ship excursions as they all seemed limiting and over-priced. We managed to arrange private tours for the 6 of us in every port at reasonable prices (except Crete -- we walked off, found a bistro for breakfast, and got back on the ship). Our kids are 8 and 10. Both are experienced cruisers. My son feels he has outgrown the kids' club and only went once. My daughter, being a little social butterfly, wanted to go every evening. We've never had a problem with the kids' clubs on any ship we've been on, and the Jade was no exception. We would definitely go again, and I hope to do so! Read Less
Sail Date May 2019
We chose Norwegian based on destination and schedule. We will never use them again. Their service is not up to par with other cruise lines we've taken and the food was also sub-par. The ship itself was okay, but it was a smaller ship. ... Read More
We chose Norwegian based on destination and schedule. We will never use them again. Their service is not up to par with other cruise lines we've taken and the food was also sub-par. The ship itself was okay, but it was a smaller ship. Getting lounge chairs around the pool was pretty much impossible on the at-sea day and not much better on port days either. We were a mini-suite mid-ship with balcony, but directly below their kids center, where they permitted the children to bang on everything from morning until 10:30 at night. Be aware of this when choosing your cabin location. Upgrade problems: we ordered some upgrades, including a case of water and a champagne service. Those items were never delivered to our cabin. We complained at the customer desk, they promised to fix it, and it still didn't arrive. Mid-cruise we told them we wanted to cancel the items and have our card credited. They never did that. Called customer service after the cruse, explained what happened and they claimed they would need to confirm with on-ship staff that the stuff was never delivered. They did nothing. No credit ever received. Bottom line: I expect stellar customer service from cruise lines and I'll use that as benchmark when selecting cruises. Norwegian is off the list. Read Less
Sail Date May 2019
This was my first NCL experience. I came prepared with lower expectations, but I was wrong. I am an avid cruiser with literally dozens of Royal, Celebrity, Holland, Princess, and Seabourn cruises. I was expecting mediocre and received ... Read More
This was my first NCL experience. I came prepared with lower expectations, but I was wrong. I am an avid cruiser with literally dozens of Royal, Celebrity, Holland, Princess, and Seabourn cruises. I was expecting mediocre and received outstanding service on this cruise. The staff had an amazing positive attitude and 99 percent of the crew we came in contact with were far superior to your average cruise. I know how hard it is to create that incentive to perform and maintain great morale for jobs that are hard and demanding. Dining Room staff was well trained, gracious, and we received consistent service in the dining room, with the food arriving hot all the times we were at the Pacific or Alizar restaurant. There were five entrees that were the same and available daily and at least five more each day. Food was well presented and far superior to Royal and Princess. No filet mignon or lobster on the menu, but good choices, tasty and again beautifully plated for a cruise in this category. Buffet had everything one could wish for. Different roasts, hot entrees, pasta cooked to order station, salad bar, Asian and Indian station, and hot vegetarian selections. Service at the buffet was excellent with fast and professional staff. Tables got busy quite often and sometimes I had a little struggle to find a place to sit. Pastry and breads can be improved. There is variety but quality can be better. No pressure for sales of drinks by the pools or the bars. The ship is in good shape with the exception of a few windows in the dining room and lobby that have damage and need to be replaced. You don’t want to sit by a window in the dining room and see a distorted image of the ocean. Norwegian certainly provided a far superior experience than what I was expecting. Thy lived up to their “Freestyle” promise? which they advertise as their brand. Hotel Manager’s direct phone number and a mailbox is available next to the Front Desk. I have never seen this on any cruise on any other cruise line. Buffet tables have the name of the Maitre D’ on duty on the floor during each meal service, as well as his or her telephone number. Entertainment was between good and very good. I often refuse to attend cruise ship shows but most were pleasant and entertaining. Different venues had music available at the same time with a variety of styles for every taste. Cabin Steward was proactive and very professional and pleasant. Cabin was comfortable with bathroom having a good size shower with a sliding door and also a toilet with a sliding door. This was a port intensive cruise with nine ports in eleven days. This crew worked hard. One poor experience at the Front Desk was dealt with professionally and I received a call with an apology. I had a very nice cruise with NCL and would recommend it to people who want a casual experience where you, the guest, decide just about everything about your vacation, including what time you wish to disembark. I do notice every single detail involving service and employee attitude, and I am not always the easiest person to please, but I have to give it five stars for matching the experience to what their brand and price point sells for. Cruise Director seemed inexperienced. Guest enjoy sail away either by the pool or the Spinnaker Lounge, the forward lounge with great views. We found it closed for rehearsals when we were sailing away from some ports, while many of the guests wanted to sit there and enjoy a drink and the view. Overall I received excellent value for my money and I would give it another try aboard NCL. Read Less
Sail Date May 2019
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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