Sail Date: April 2018
We wondered what 6 straight days at sea would be like and now we know. Wow. Water and water and water and more water and then even more water. Unlike a Caribbean cruise, there are no ships on either side of your vessel at night, all ... Read More
We wondered what 6 straight days at sea would be like and now we know. Wow. Water and water and water and more water and then even more water. Unlike a Caribbean cruise, there are no ships on either side of your vessel at night, all racing for the same port. This 'monotony' goes on for days and days. No lights but the stars and moon. Waves and water a thousand shades of blue. Absolutely mesmerizing. Best Captain we've ever had the privilege to sail under. Good sense of humor. Gracious as well. Last year's retrofit seems to have benefitted the Jade's public areas more so than the Pearl's 2017 retrofit. Buffet was excellent, particularly the curries, but we sorely missed the grilled vegetables the Pearl serves each breakfast - peppers, onions, squash, zucchini, eggplant, tomatoes. The Jade had grilled tomatoes, but nothing else. There is a law of supply and demand that when there is an APPARENT Shortage of a commodity, people tend to Hoard that item. We noticed that people would take a dozen, sometimes 2 dozen cookies all at once whenever they appeared on the serving line. We saw one lady take the tongs and slide an entire row off an entire sheet all in one fell swoop and then disappear with them to somewhere other than the Garden Cafe. Here's a SUGGESTION to NCL: Cookies are CHEAPER And Easier to bake than many desserts, so why not put out a continuous Cookie Bar like you do with ice cream. If cookies are always available, not only will it save NCL culinary costs, it will solve the Hoarding issue as passengers will know they can get a cookie when they want one. The main dining rooms were nicer and managed slightly better than the Pearl, but the Jasmine Garden on the Pearl far outshines the same venue on the Jade. Entertainment was top notch, but we missed the quality production of George Solomon, who is far more talented than the opening night show cast, no disrespect to them intended. Read Less
Sail Date: April 2018
We got a bargain rate for the cruise and had never sailed on Norwegian so we decided to do the cruise, which would take us to London after crossing the Atlantic. All in all, it was a good experience. The embarkation was seamless and we ... Read More
We got a bargain rate for the cruise and had never sailed on Norwegian so we decided to do the cruise, which would take us to London after crossing the Atlantic. All in all, it was a good experience. The embarkation was seamless and we settled in nicely. As soon as we left Miami, we wound up doing a u turn to Ft Lauderdale to let a sick passenger off the ship! The next day instead of crossing straight to the east, we headed north to Bermuda to let off another sick passenger! As the captain put it, "Stay healthy because I have no more options if you get sick!" The trip was good, the food and service were very good and the staff were all friendly and attentive. We had the alcohol package and some other goodies. We ate in all the specialty restaurants, our favorite being Le Bistro, and second the Brazilian on at the top of the ship. I am glad we upgraded to a balcony cabin, we got more room and more light. The closet was generous, the bathroom was teensy, not sure how larger people showered and used the toilet. I did several of the excursions, all good. My husband did only one but he rented a motor scooter and drove all over Punta Delgada! We will definitely consider Norwegian again, its a good value for the price and cheaper than Viking and Azamara. Read Less
1 Helpful Vote
Sail Date: April 2018
From day one our toilet did not flush at all or only once a day. Out of a 13 day cruise our toilet only worked 4 days with no problem. The customer service staff was helpful, when they saw me heading their way they knew what the problem ... Read More
From day one our toilet did not flush at all or only once a day. Out of a 13 day cruise our toilet only worked 4 days with no problem. The customer service staff was helpful, when they saw me heading their way they knew what the problem was. The room steward was very rude when we reported the problem to her, she insisted that I did not know how to flush a toilet. We ended up using the hallway toilets unless it was the middle of the night. The rest of the staff with a few exceptions was very rude. The restaurant staffs, not counting the specialty ones, was of the opinion that once they served your food there was no reason to check on you. Drink refills was a joke, you had to chase someone down and you were lucky if they remembered. As for the excursions, if there is a bank holiday in a country is would be nice to know ahead of time. One stop in France (Brest) was a holiday and nothing was open. We found out soon enough and canceled that excursion. The other excursions were okay. The inspection stop in Portland UK could have been organized a lot better. There we quite a few rumbled feathers that day. Over all I do not think we will ever take a Norwegian cruise again unless it was the only way to get we want to go. This was definitely an older person cruise. Not much activity after 11pm. Read Less
4 Helpful Votes
Sail Date: April 2018
We've just concluded a two week transatlantic on the NCL Jade, and this being our 25th or so cruise on NCL we've always been mystified at the "all over the board" ratings. We've also cruised with at least 8 or 9 other cruise ... Read More
We've just concluded a two week transatlantic on the NCL Jade, and this being our 25th or so cruise on NCL we've always been mystified at the "all over the board" ratings. We've also cruised with at least 8 or 9 other cruise lines as well but since we have status on NCL it's our primary choice. First of all, there is no such thing as a "free" drink package except the high end lines, in case which if you're not much of a drinker, you're heavily subsidizing those that are whether you like it or not. The drink packages on NCL and others require you to pay a 20% gratuity charge, making it a subjective value depending on now much you drink. It can be s great value or not and it's that simple. Another thing we've observed over our extensive cruising history is that 99% of the time a ship's staff will treat you as well as you treat them. We base this on 29 years in retail and knowing first hand that the customer is NOT ALWAYS RIGHT. The manner in which some people talk to staff is deplorable and while it's true there are some surly bar tenders etc., we've found it rare. As cruise lines become more and more competitive, so called "add on selling" has been the norm on some cruises. But we've found these are largely confined to Caribbean cruises marketed to infrequent customers and those with children. If you don't like sales pressure, than don't sail on a ship that resembles a shopping mall. Cruise ships are like hotels or resorts. They cater to specific segments of society and their marketing strategy is designed for them. So rather than booking a cruise holding 3000 or more people and then complaining about the lines and noise, book one with 200. Can't afford those? Don't cruise. Do a road trip or take the train. Read Less
Sail Date: April 2018
We received this cruise trip as a present from my parents, we went as a family. We flew to Miami on a red-eye and drove to the Keys before getting on the boat. We checked in at 2pm and it was relatively easy. We were very surprised how ... Read More
We received this cruise trip as a present from my parents, we went as a family. We flew to Miami on a red-eye and drove to the Keys before getting on the boat. We checked in at 2pm and it was relatively easy. We were very surprised how unexcited/friendly/warm the check-in guy was. It was very odd and a deflating. Our room was great - we had a balcony and it was definitely a highlight to our trip. The bed was very comfortable and it was great how much storage space (closet) we had. Throughout the whole trip we noticed that all the staff were extremely unfriendly. There were only a few people that every seemed happy - cruise director (Richard Madick I think), the hand washing lady in the morning (known as washy washy, happy morning! to everyone), our very friendly and helpful room cleaner - Agam, and a very tall Serbian bartender. We were constantly greeted by bartenders especially with a look of almost disgust, as if it was inconvenient or annoying that we were ordering anything. It really made it unpleasant. There is one person in particular that should have no business being a bartender by the pool - that is a place for fun and happiness and he was an ass, he was from the Philippines and wore white rimmed glasses. He would ignore people and then when you stood there long enough for him to ask what you wanted he was rude about it. Also, the Indian gentleman at the excursions desk - very unhelpful and also unfriendly. Someone else that stood out in a good way, was the guy who hosted the Johnnie Walker event, I believe he was Danish or Norwegian, he was very fun, friendly, helpful and kind. Grand Pacific Restaurant -good, not great. Nothing to mention. Alizar - Disappointing, bland. I had a birthday cake certificate that I turned in there and they waiter didn't even ask what the cake was for or make a to-do about it. He just was like, "ok here is your cake.". Jasmine - Delicious. Nice staff. Wish we would have eaten there again. Moderno Churiscarria (Brazilian Restaurant) - we had made reservations a month before departure for our family and when we went to go to dinner, we had no reservation. There was none left available for the week so we never got to eat there. That pissed us all off. Cagney's - Same thing. My parents made a reservation in advance and they didn't have it, so they didn't get to eat there either. Le Bistro (French) - DELICIOUS. By far the BEST food on the ship. Beautiful restaurant, great staff, not overpriced. Garden Cafe was VERY good, we were very pleasantly surprised with the variety and quality. There was an incident where I went to dish a slice of pizza onto my husband's plate and it slipped and landed on his thumb and the sauce burned his skin completely off! Not red, not blistered, burned it OFF. We immediately rushed down to medical and it was closed. I used the nearby phone to call for help but we were told it would cost us nearly $200 for a medical call. No food should be THAT hot, and no way should we be charged that much for burn cream and a bandage or at least a consult. We are in our early 30's and were not very entertained by the entertainment. The nightly music by the bars was older people based, and actually repetitive, we thought maybe there was a set list of songs they had to play throughout the week. The band during the day by the pool was really good though!! The Blazin' Boots was ridiculous. I'm a huge country fan and was really looking forward to that but it was just too cheesy. The magician was HORRIBLE, laughable. We did enjoy the amount of games that you could be involved in , the couples games, pool games, those were fun. The pool was a big disappointment, very small and the design was just not what I thought would be on a cruise ship we were expecting something grand and cool. I did appreciate the separate kids/adults pools as we do not have kids. The port in Honduras was boring and horrible. We had planned scuba diving but it was cancelled due to rain, so we ended up just driving with a guide around the island visiting all the local hot spots. It was a hole. I would not recommend that to anyone. We were REALLY looking forward to Belize but were disappointed that we were delivered to a tourist resort island and didn't really get to experience the actual culture/country.We took the ferry to the mainland but the town was also just a hole with nothing to do. Harvest Caye was really beautiful and well maintained but had US prices and just didn't feel like we actually got to see Belize. We did the Chicchoben Mayan Ruins tour in Costa Maya and that was really great, that was a bucket-list item for us. We had paid for the deluxe tour, but that was a total waste. Basically we were in a smaller group and given water/beer in our car's cooler. Our guide was very uninformative and didn't seem to really care, he just would give us 1 or 2 facts then tell us to walk around 10 minutes and we'd meet up and move on. It was pretty disappointing that we didn't learn much. Afterward we were dropped off at another cruise-designed area that was a tourist trap - expensive, fake, dolphin enclosure (horrible to support such cruelty). Very well maintained and pretty, but very fake. Cozumel was nice, at least we were dropped off in town and felt like we were really in Mexico. We made up for scuba that we missed in Honduras, and did the Discover Scuba excursion. Great guides, good amount of time, unfortunately they just have you scuba right off a beach/dock, so you go under boats and it's not very pretty or natural. Still a fun experience though. All in all, the ports/excursions were disappointing. Something I MUST mention. The last night of the cruise, we went back to our room and I put my wedding ring away and noticed my middle large diamond was missing. We were mortified. We searched our room and then traced our steps back through the hallway/elevator/bar/etc. We had been in the casino and went looking everywhere, I was extremely upset. The casino manager was very supportive and said that he would let all the cleaning staff keep an eye on it. He really did seem concerned and made us feel like he would try to help. I went to Le Bistro to check there where we had eaten dinner, the manager immediately ordered the vacuum bag to be emptied and gone through, which I was surprised and extremely grateful. I then went to the guest services desk and filed a report, feeling defeated and that I'd never see it again, the desk girl was very helpful and called security. The security guard was very professional, he had us look through our day's photos trying to pinpoint when it fell out, he was contacting other staff, writing down notes, taking pictures of my ring (with the diamond missing). It was already 1am and we gave up and went to our room. I slowly started going through every piece of clothing in my suitcase (we had packed for the next day's departure) and found it!!! it was a miracle. Feeling silly that it had been in our room, I called off security, but i cannot express how THANKFUL I am to all the staff that immediately jumped on board to support me in trying to find it and being as helpful as they all were. It really was a great way to end the trip. Will we cruise again? Maybe... we've talked about it since we've gotten home (it's been a week) and I'm not sure. We really didn't like that we don't feel like we saw those countries or experience them really. Maybe we just aren't cruise people. We started to get bored with the ship after a few nights and felt we had done it all after night 3. It was a really beautiful experience, the views were just amazing, but I'm not sure we would recommend it to others. Read Less
Sail Date: April 2018
This was my fifth cruise, but first time with Norwegian cruise line. Embarkation time was about the same as all cruiselines. I didn't bring a wine bottle due to corkage fee, some cruiselines don't charge corkage fees. Ship experience ... Read More
This was my fifth cruise, but first time with Norwegian cruise line. Embarkation time was about the same as all cruiselines. I didn't bring a wine bottle due to corkage fee, some cruiselines don't charge corkage fees. Ship experience was great. I spent time in the gym, spa, shops and lounges dancing. Adult pool and hot tub was located in the same area as the family pool, most ships have these separated . Dinning and entertainment were pretty good. Comedian in one the lounges was awful. Music bands in the pool area, lounges and by the atrium bar were pretty good. All staff were pleasant especially the greeters at the Buffet dinning area, "washy, washy". I felt safe and comfortable. A passenger broke a rule at the pool and ship security responded within a minute or two. I didn't go on any excursions, just wanted to explorer the ports, meet the locals and shop. Popcorn...love it, please make it available on the cruises. Also, Latin music was very popular in the lounges...more Latin music. Last night bombed in the dance lounge...no Latin music, lol. Read Less
Sail Date: April 2018
I know that this ship isn't the newest or the largest, but I was thoroughly impressed by the Jade. As a first time cruiser I was worried that I wouldn't like it, on day one all of my worries melted away. The onboard crew was amazing! ... Read More
I know that this ship isn't the newest or the largest, but I was thoroughly impressed by the Jade. As a first time cruiser I was worried that I wouldn't like it, on day one all of my worries melted away. The onboard crew was amazing! Everyone was so incredibly helpful and gave you the sense that they enjoy their jobs and genuinely want to make your vacation the best it can be. The activities offered were diverse and engaging (dance classes, trivia, and late nights at Club Spin were my favorite!) and the pool area was nice, the sea days were never boring. There was always live music being performed somewhere on the boat which is something I truly enjoy. My friends and I chose to only eat at the complimentary restaurants and dining rooms, but the food was great every time. We especially loved the lava cake in Grand Pacific (the main dining room), the fajitas at O'Sheehans, and the ease of a quick meal in the Garden Cafe. Our room for three was small, but that is to be expected. With the third bed being a top bunk that comes out from the wall, we had enough space for the three of us to comfortably maneuver. The theater held nightly shows at 7:30 and again at 9:30, unfortunately we did not catch all of the shows, but the ones we did see were spectacular. The onboard gameshows were also quite fun to attend! We were lucky enough to visit four different ports on this trip. Each had its own unique charm and stood out from the others. We viseted an animal sanctuary in Rotan, Mayan ruins in Costa Maya, and went snorkeling in Cozumel. Each excursion was well worth the price and allowed us to make incredible memories. We used the stop in Harvest Caye as a beach day and took the time to relax (wear lots of sunscreen!). Clearly, I am thrilled with how this vacation came together. I would schedule another cruise with Norwegian in a heartbeat. Every aspect of this cruise was fantastic, but like I said previously, the crew was the biggest selling point. Everyone working on board was on their game and seemed truly happy to be doing what they were doing. Read Less
2 Helpful Votes
Sail Date: April 2018
Embarkation was awful, we were suppose to board 11-11:30, we were held like cattle in a room with no where to sit down. There were crew members standing around the elevator with wheelchairs but they did not offer them to anyone. ... Read More
Embarkation was awful, we were suppose to board 11-11:30, we were held like cattle in a room with no where to sit down. There were crew members standing around the elevator with wheelchairs but they did not offer them to anyone. Disembarkation was fine other than the distance you had to travel. This ship did not have enough crew to keep things running smoothly. Every time you tried to get assistance (photo, internet café, etc) they had very short operation hours. Customer service took a very long time to answer phone. The windows on the ship were constantly dirty so you could barely see out of them and you never saw anyone cleaning anything. Our steward had no help and so our cabin would not be made up until afternoon, which was not his fault. I had to make several calls to Customer Desk regarding problems in the cabin. Some people were very nice, some were vary rude. Dining was fine, most of the bars were not open until evening, so unless you wanted to be in loud areas, you could not relax with a drink before 6pm. Read Less
2 Helpful Votes
Sail Date: April 2018
I’ve been on 5 cruises and this is by far the worst. I had no idea a ship could be so rocky! Even when it is docked and you go to the gym you can look down the row of treadmills and see a large slope down. I wouldn’t ... Read More
I’ve been on 5 cruises and this is by far the worst. I had no idea a ship could be so rocky! Even when it is docked and you go to the gym you can look down the row of treadmills and see a large slope down. I wouldn’t recommend this ship to anyone. Someone is being taken away in an ambulance right now it’s that unstable! Almost all of the food on this ship has meat in it. It says veggie burgers available but that’s one in one place. You can’t even get plaine romaine lettuce at the salad bar unless you want it drenched in unhealthy Caesar salad dressing. I only recommend this ship for people that are looking to have a heart attack! The only good part about this is the drink package, however this does not include water and there are signs everywhere not to fill your water bottle. I’ve never been on another ship that wants the passengers to be dehydrated. Science is against you on this ship! Read Less
Sail Date: April 2018
I’m an avid cruise goer and I have yet to try a Norwegian cruise. We left from Miami and left for Cozumel on a 4 night adventure. This was the only cruise where the service and food have been bare minimum and honestly a 4/10. The ... Read More
I’m an avid cruise goer and I have yet to try a Norwegian cruise. We left from Miami and left for Cozumel on a 4 night adventure. This was the only cruise where the service and food have been bare minimum and honestly a 4/10. The food selection was terrible and the service staff looked as if they hated all their jobs. Each restaurant dining took a minimum of 1:45 min to eat and leave. The service at the bars was also under par. The unlimited package claims 2 drinks per transaction but I was told that wasn’t a policy by a bartender. Then he proceeded to give an older gentleman two during his transaction right beside me! So Ondont know if there was a miscommunication but regardless it was quite annoying and distasteful. The breakfast was the worst food on the boat. carnival and royal Caribbean both have wonderful all you can eat buffet but Norwegians tasted like powedered eggs and over cooked everything. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.1
Value For Money 4.0 3.9
Rates 4.0 3.9

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