Sail Date: November 2018
We missed one port due breakdown on previous cruise but NCL reimbursed us.Ship was very well maintained.Food quality in buffet was good as long as you didn't order eggs sunny side up or over easy.La Cucina menu lacked many Italian basics ... Read More
We missed one port due breakdown on previous cruise but NCL reimbursed us.Ship was very well maintained.Food quality in buffet was good as long as you didn't order eggs sunny side up or over easy.La Cucina menu lacked many Italian basics such as lasagna etc.Moderno was OK but the steaks were overcooked and tough.Cagney's food quality was EXCELLENT.Service in all fine dining was excellent.The main dining in Great Pacific and Alizar was as expected but Alizar was much noisier The cabin was good ,however there wasn't really enough shelf or drawer space.The bathroom was so small you had to enter in the direction you were going to use it in.Our cabin steward left much to be desired. I am one of those cursed,nasty smokers but there were quite a few of us on board.It would be really nice to have a coffee station closer to the smoking area as this area is always full early in the A.M. I guess smokers don' t sleep late. We took the historic bus tour from Gatun lake and it was much,much too long.We got on at 11A.M. and didn't get back until 5:45 and we really didn't see anything but the canal welcome center.From talking to other people,the train tour was worse.We all spent much of the tours stuck in traffic. The tour we took in Costa Rica was on a bus and took us to a banana plantation.Our tour guide made it truly worthwhile. The disembarkation in Miami was horrific.Totally unorganized trying to find luggage.Hint,there is another room that you can't see if you follow the herd where they put luggage but there is nobody from the cruise line there to direct you to it. Most importantly.DO NOT use Best Cruise parking.It took us 1 1/2 hours to get to the ship when embarking and we waited over an hour and a half to be picked up after disembarkation and they never showed up.Had to take a cab.When's we got to the parking garage it was even more of a mess.Because we had to take a cab they tell you to walk up to your car(6 flights).No elevators or restrooms.Finally one of the young guys that work there went up and got my car after waiting what seemed like a lifetime.I truly felt sorry for the young guys that work there for all the abuse they had to take.It wasn't their fault.They are victims of a very,very poorly organized environment. I have taken more than 50 cruises and even with all the complaining I seem to be doing It really was a rather pleasant cruise.Although I think there could have been some better activities the evening shows were very good. Read Less
Sail Date: November 2018
For me, not enough American music. Was on the Dawn and Breakaway, both had much better food (variation), music and entertainment was just OK. Comedians were pretty good. 80% of the guest on this cruise was 70 and older. Panama was ... Read More
For me, not enough American music. Was on the Dawn and Breakaway, both had much better food (variation), music and entertainment was just OK. Comedians were pretty good. 80% of the guest on this cruise was 70 and older. Panama was supposed to be 4hr and it was 7hrs. They showed us the same on Atlantic and Pacific sides. In Mexico we did salsa cooking and dancing was good, but when it was time to relax at the beach the natives were relentless with trying to get you to purchase items when you TRIED to relax at the beach so we took a taxi right back. Belize is beautiful pool/beach, crab bit my husbands chest! LOL but we loved the pool and pool bar!! The pool was only 4ft but the length of a lazy river, it was awesome! Shopping there was great, you didn't have people running up to you every other minute. Landshark Grill (0wned by Jimmy Buffet) had the BEST shrimp and chicken tenders!! Roatan was my favorite beach, clean, clear, could hang at the pool, see a miniature outside zoo with (all rescued) mainly, birds, two or three large cats, mountain lion and two others, monkeys, could walk to the other side and a ship wreck, beach had mini trampolines. Shopping was good! Our friends did the train, boat excursion and they didn't enjoy so do your research. I like the free style and don't have to dress up (I do enough for work) no set schedules. Read Less
Sail Date: November 2018
This was a thanksgiving cruise. Crowded but that is to be expected during Thanksgiving. Dinner at Cagney's was wonderful. First night dinner at Grand Pacific was lovely. Pool area still has the "older" tables and chairs ... Read More
This was a thanksgiving cruise. Crowded but that is to be expected during Thanksgiving. Dinner at Cagney's was wonderful. First night dinner at Grand Pacific was lovely. Pool area still has the "older" tables and chairs which I really prefer. The ships that have been up graded have switched out some of the tables and chairs for the over sized loungers. Really big, take up lots of space, can only seat a few people. Please NCL, go back to tables and chairs that seat more folks! Loved the way the buffet has different stations for different types of food. Suggestion, how about POSTING the hours that each line will be open? This way folks can choose another line and perhaps sit by the area in the buffet that is staying open longer? Cruise was cut short due to mechanical issues. NCL dis a fantastic job of ensuring everyone was safe and accommodated. I realized how difficult it would be to fly us all home during Thanksgiving. NCL actually chartered flights for folks! One drawback, NCL was trying to beat the clock to get guest flight reservations confirmed and then communicate the information to all passengers. Adding additional communications or more timely communication would have been a plus. If your cabin was called, you only had 30 minutes to bring your bags and depart the ship. That is not a lot of time. I'm sorry the cruise was cut short but felt that NCL did an amazing job of accommodating everyone during the busiest US travel season. Lemons into Lemonade! Read Less
2 Helpful Votes
Sail Date: November 2018
We have done multiple cruises on other cruise lines but this was our first experience with NCL. We booked this cruise because it suited our dates and destination choices. It was unfortunate about the breakdown but we made the best of the ... Read More
We have done multiple cruises on other cruise lines but this was our first experience with NCL. We booked this cruise because it suited our dates and destination choices. It was unfortunate about the breakdown but we made the best of the situation and thought all the staff was doing their best to accommodate. The delays some experienced at the airport was regrettable but unfortunately many of those delays were airline related and out of NCL's control. We expected that kind of chaos so we just stayed on board for 2 more nights while people were trying to fly home and said we would make our own arrangements. Within 15 minutes of the first announcement of the breakdown and cruise cancellation we changed our plans and booked 3 nights in San Juan and then had a great night partying. When we departed the ship on Tuesday, Nov 20th we had no crowds, no chaos and had a great 3 days while we adjusted our plan. We have received a 100% refund and a 100% credit to a future cruise plus airline costs so I do not believe NCL could have done any more than they did for us. There are always the people that find something to complain and are loud and vocally negative but I usually find it best to ignore those personalities because nothing much pleases them anyway. We will book another NCL cruise. Read Less
2 Helpful Votes
Sail Date: November 2018
I am so surprised to hear the extremely negative comments about the Jade this November. I wanted to write and state that we (5 adults travelling together) were quite amazed at how NCL handled the unexpected situtation. I cant begin to ... Read More
I am so surprised to hear the extremely negative comments about the Jade this November. I wanted to write and state that we (5 adults travelling together) were quite amazed at how NCL handled the unexpected situtation. I cant begin to imagine the logistics of trying to get 2500 guests off the boat in an organized fashion and onto airplanes to leave Puerto Rico. But they tried! And they stepped up to the plate with regards to refunds, airfares and credits. The 4 nights we spent on the boat were fantastic... even the one night where we weren't allowed to disembark in PR. The staff was so friendly and accommodating. The food and beverages were fantastic! Im just sorry we didnt get to try all of the restaurants. I am truly sorry so many people's vacation plans were changed, but the old saying is when life hands you lemons... you make lemonade. We stayed in beautiful Puerto Rico for 3 more days and explored the wonderful island. We would not have seen so much of this great place if the ship hadnt broken down. And we all get a do-over! Yippie!! Read Less
1 Helpful Vote
Sail Date: November 2018
Great group of islands and on a medium sized ship. We made it to San Juan and at 10:00 pm the captain announced that our cruise was being cancelled and we would remain dockside until the ship removed all passengers, transportation would ... Read More
Great group of islands and on a medium sized ship. We made it to San Juan and at 10:00 pm the captain announced that our cruise was being cancelled and we would remain dockside until the ship removed all passengers, transportation would be provided back to Miami. If you could make your own travel arrangements, NCL would reimburse for up to $650. All passengers would receive a full refund and a full credit would be issued toward a future cruise. Starting Monday morning cabin numbers would be called for transportation back to Miami. On Monday there was a Lattiudes meeting and we were informed our points for the cruise would be awarded and they DID NOT confirm the announcement about a full credit toward a future cruise as stated by the captain and on news media also cruise next deposits would be reinstated. This process went on for 2 days, our cabin was NEVER called and we were required to leave on Tuesday afternoon at 5pm and moved to the convention center to wait for our charter flight home. Once at the convention center food & beverage was provided with boarding tags for our flights home. We were on the 1030 flight (last) to Miami. Unfortunately that plane came in with less seats then expected, so NCL offered $500, hotel, food and a 12 noon flight on Wednesday to volunteers. We took the offer and went to the El San Juan Hotel for a very nice overnight. Finally arrived in Miami about 400 on Wednesday and took Tri-rail home. NCL did a great job in making arrangements and getting everyone home. The communication was a bit lacking since only cabin numbers were announced and there was 45 minutes to leave ship for the airport. The follow-up has been lacking, refunds have been posted but NO information about the other offers have been sent to passengers. A follow-up email would seem appropriate. So far no adjustments have been made to MY NCL account. Read Less
Sail Date: November 2018
First off, I love Norwegian. This particular cruise was NOT acceptable to me . Not because of the food, cleanliness or room stewards. But, because of the main staff and their poor communication. This was my first time on the Jade and ... Read More
First off, I love Norwegian. This particular cruise was NOT acceptable to me . Not because of the food, cleanliness or room stewards. But, because of the main staff and their poor communication. This was my first time on the Jade and she's a beautiful ship. The room steward Johnny was GREAT ! I went in main dining rooms and was never disappointed ! The buffet was good as well. Nice casino. Nice shops. Thought we were all going to have a great time. Got to San Juan and boom ! At 10:00 pm the captain comes over the PA and says that we cannot continue the cruise and that all passengers were to be off the ship by 5 pm the next day ! Of course we all got in a long line at guest services only to be told that they did not know when we would be getting off the ship. They would let us know and they would send info to our room. The only information sent to the room was the same statement that the captain had already read over the PA. Later on they had called stateroom #'s and then stated that that was the last for the night. Went up on top deck and joined others. No music no entertainment whatsoever ! No one knew what was going on. They had opened the phones up so that we could try and get ourselves flights out to Miami. Stating that they would pay up to $650 for our return flight to Miami . We were told that we would be reimbursed for the cruise and also given a credit equal to what we had paid for a future cruise. Doesn't sound too bad huh ? Well we got up the next day only for more of the same ! All packed and unable to use the pool or hot tub in case we were called to get our things and be off the ship in 20 minutes. This continued throughout the day. Sometime before 4 pm they came on the PA and announced the last staterooms and said that we were getting on buses to the convention center to wait for flight arrangements. There were a lot of us ! Finally got on the bus and went to the convention center where they collected our luggage and told us when to report back and pick our luggage up to go to the airport. Ok so then up the stairs to a quite large room. They had hot dogs, hamburgers and chicken tenders there for us along with pop or water. Picked up luggage at the time I was supposed to only to go outside with others and stand in a line for forever. Once on the bus again and to the airport, the charter air people could not log into their computers ( another long wait in a line.). Let's put it this way, we left the ship at 4 pm and did not get to Miami till 4 am. Craziness. Then they put us up in a hotel for the night. That was that. I did receive my money back but I am requesting my flight $ as well since I would not have flown to Miami if I was not going on this cruise. Do I dislike the Jade NO ! I dislike the way we were treated. They did not seem to have any certain order of when they were taking people off. Shouldn't they have gotten the handicapped people off first. This way they wouldn't be waiting in lines for so long. Just really disturbs me the way it was handled. Would I go again ? YES ! They have great food, great entertainment, very clean, awesome room steward. Nice size ship and a great itinerary. Read Less
Sail Date: November 2018
We chose this cruise because of the timing so we could take the kids but we also chose it because of the itinerary. We had a great two days at sea. My son even won playing bingo. We got off the ship in San Juan and had a great time ... Read More
We chose this cruise because of the timing so we could take the kids but we also chose it because of the itinerary. We had a great two days at sea. My son even won playing bingo. We got off the ship in San Juan and had a great time wandering around. Wish we had gotten there earlier to do a tour or go to one of the forts. Late that night we were told our ship had mechanical issues and we would not be proceeding with the cruise. While it was a disappointment we had to make the best of it. NCL did nothing wrong and did the best they could to compensate everyone for the loss of their trip. It was a long trip home but we have already booked another cruise using the credit NCL gave us. Only things I can say is maintain your ships better and communicate better when things like this happen. Read Less
Sail Date: November 2018
We were supposed to do this cruise last year and because of the hurricanes it was rerouted. As this was a second part of a back to back no issues getting on. First day at sea was uneventful, and the first port of call is San Juan. ... Read More
We were supposed to do this cruise last year and because of the hurricanes it was rerouted. As this was a second part of a back to back no issues getting on. First day at sea was uneventful, and the first port of call is San Juan. After a day in San Juan we got back on the ship only to be told that there was a mechanical issue and the rest of the cruise was cancelled. I would have hated to be the person who made that call. NCL had to charter a aircraft to fly us back to Miami. We were given the option to get off in SJ and make our own arrangements or let NCL fly us back. I am not sure where they got that Eastern Airlines 767 but it looked like out off the desert in Tuscon AZ. NCL reimbursed the cost of the cruise plus is giving us credit for the next one equal to what we paid. Plus hotel in Miami and the cost to change the flight. Generally getting people off the ship and onto the aircraft went well but slow. I heard there was some issues with the aircraft. We ended up leaving the ship on Tuesday and flew home from Miami on Thursday. Read Less
Sail Date: November 2018
This was supposed to be a milestone cruise for us. Our 10th with NCL. Only once with another lien and never again. Unfortunately engine problems cut our 10-day cruise down to a 3-day cruise. As you can imagine it was a bit frantic to ... Read More
This was supposed to be a milestone cruise for us. Our 10th with NCL. Only once with another lien and never again. Unfortunately engine problems cut our 10-day cruise down to a 3-day cruise. As you can imagine it was a bit frantic to say the least, but all in all we had fun and did well. NCL took care of us all and not only gave us our money back but also a future cruise credit. We now have three more cruises booked, all with NCL. Can't wait to get back on one of their beautiful ships. Taking everything into consideration we will absolutely continue to sail NCL. It was hectic at times but we always were left feeling safe and well taken care of. Looking forward to doing the southern Caribbean again in a few months. Hopefully we will make it all 10 days this time. We have our fingers crossed! Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.1
Value For Money 4.0 3.9
Rates 4.0 3.9

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