2,003 Norwegian Jade Cruise Reviews

Having transferred almost directly from Norwegian Epic to Norwegian Jade the contrast could not have been more amazing. The Jade crew were all happy, friendly and engaging and certainly made a monumental difference to the voyage. Jade was ... Read More
Having transferred almost directly from Norwegian Epic to Norwegian Jade the contrast could not have been more amazing. The Jade crew were all happy, friendly and engaging and certainly made a monumental difference to the voyage. Jade was obviously a much happier and well run ship. Some maintenance issues with the cabin including toilet not flushing and faulty temperature control of shower. Onboard productions appeared to be focussed on artistic flair rather than entertainment. Jasmine restaurant was disappointing both food quality presentation and service. The Asian options in the buffet were better quality and taste. Specialty restaurants were a great experience and with the dining package good value for money. Did not use spa or fitness centre. Good use was made of the Bliss Lounge for activities and there are many different bar and lounge options with different feel and decor. Enjoyed the Spinnaker Lounge which was probably under utilised through most of the day and early evening Read Less
Sail Date October 2019
We chose this cruise for the itinerary and time of year. We have cruised on Viking ocean cruises and the Windstar cruises; Norwegian is less expensive and we now know you get what you pay for. Our room was near the trash compactor/waste ... Read More
We chose this cruise for the itinerary and time of year. We have cruised on Viking ocean cruises and the Windstar cruises; Norwegian is less expensive and we now know you get what you pay for. Our room was near the trash compactor/waste machine and there was a constant banging sound all night long. Norwegian has no business selling cabins that make it impossible to sleep. After four nights of no sleep we were finally moved to another cabin and the ensuing packing up and moving was a pain, but was worth it for a peaceful night. The food was mediocre and there was only one specialty restaurant, Cagney's,that was worth the money. On one occasion we had a very short time in port; we rose early to get off for the maximum amount of time shore, but were told we had to wait to disembark because "premium" members were given the early disembarkation. This is no way to treat people who have paid for a cruise. We will not be returning customers. Read Less
Sail Date October 2019
We used points from our Marriott time share. I do not recommend that you use your points for a cruise. The value of the points is no bargain and I gave up my Hawaii timeshare points for three years. The cruise was wonderful! Everything ... Read More
We used points from our Marriott time share. I do not recommend that you use your points for a cruise. The value of the points is no bargain and I gave up my Hawaii timeshare points for three years. The cruise was wonderful! Everything from the ship, personnel, food, entertainment , was great. We didn't spend much time on the ship, taking advantage of the longer excursions to get the full benefit of the areas. We added the beverage and the restaurant package to our cruise vacation. We did spend some time at the pool, but the water was frigid and very few people actually went in. There was entertainment poolside and a snack and beverage bar. The greatest aspect of the cruise was the casual atmosphere. Jackets not required at dinner or evening gowns. A nice dress or dress pants was fine. Less time to primp up and more time to enjoy the cruise! Read Less
Sail Date September 2019
Overall, we had a very pleasant experience on our cruise and would recommend Norwegian to others. There were a few service concerns that could have been improved, but people were willing to help if we sought someone out. The specialty ... Read More
Overall, we had a very pleasant experience on our cruise and would recommend Norwegian to others. There were a few service concerns that could have been improved, but people were willing to help if we sought someone out. The specialty dining meals were excellent, as was the buffet. Service in the general dining rooms could have been improved. The entertainment was fantastic, and I always felt like there was something to do. Our room was fine for what we needed, but we did struggle to receive some communication that other friends in our group received in their rooms. I didn’t know if this was because they had upgraded to a higher paying room or not. The discounted laundry service was very nice, but I had to go to guest services on my own to get information because it was not left in my room. I also had to call and track down my laundry because it was not returned. We definitely enjoyed ourselves and would like to travel with Norwegian again, but I would just hope that some of the service pieces could be improved. Read Less
Sail Date September 2019
We chose this as an anniversary cruise and to see the Greek Isles for the first time. We were 100% satisfied in every way. The passengers were 95% retirees so the on-ship vibe was relaxed, moderately paced, courteous, and totally ... Read More
We chose this as an anniversary cruise and to see the Greek Isles for the first time. We were 100% satisfied in every way. The passengers were 95% retirees so the on-ship vibe was relaxed, moderately paced, courteous, and totally pleasant. The entertainment events on board were extraordinarily excellent and varied-/the best we have experienced in seven cruises on a variety of cruise lines. We were amazed several times by how good they were. The production values and talent were memorable. Our balcony stateroom was excellent, clean, comfortable, and well maintained. The food in the main dining and buffet areas was nicely presented, tasty, and varied. We did not do any specialty dining. We especially enjoyed the leisurely breakfasts on the rear open-air deck. The embarkation and debarkation processes in all ports were timely and efficient. Everything was well organized and on time. The ports of call were excellent and varied. The September-October weather and temperature were perfect and the on-shore tourist volume was reasonable (except in Oia and Fira Santorini in the early evening). Read Less
Sail Date September 2019
This was our second NCl mediterranean cruise in as many years, previously on the Spirit in 2017. The ship is very much like the Spirit, slightly bigger, nicer cabins, more formal ( no quick bite/drink location). Boarding was quick and ... Read More
This was our second NCl mediterranean cruise in as many years, previously on the Spirit in 2017. The ship is very much like the Spirit, slightly bigger, nicer cabins, more formal ( no quick bite/drink location). Boarding was quick and easy, though the boarding location really needs improving, it was raining and people were getting wet and having to walk though puddles to board. Our cabin 5094 was modern, usb plugs, lcd tv on moveable wall mount, lots of storage, why does the toilet have an ashtray? Only compliant was the hot water would fade in and out during a shower, annoying. Our room steward, Jessie, was one of the best we've had in our eight cruises. We had both the liquor package and speciality dining packages, due to early booking. We used three of the speciality dining rooms, Cagney's, excellent, Le Bistro, below average and Moderno, good, just don't fill up on the salad bar. Liquor package was fine in that you never had to sign a bill and they keep pouring the wine while at dinner. The regular dining spots were typical of all cruise ships, noisy and food not always as hot as it should be. Didn't like that they didn't have a quick little spot, like the Spirit had for after tour food. Never be fooled by their idea of hot and spicy foods. The ports visited, you can look they up, were nice, but tendering is an issue. If you were on a NCL tour you got off easily, if however you were just walking off, well be prepared to get up early to get a ticket for a decent tendering time, was I not on a holiday? Entertainment is typical cruise ship quality, some great some boring. The crew, we had a few that were lousy at their jobs, one that was great and the rest ok. I like the eat anytime dining, but you don't get the same level of service from the wait staff as if you ate with them through out the cruise. Disembarkation was easy, we had a 7:40AM colour and were called early, an hour later we were at the Rome airport. A couple of other things, docking was exceptionally quiet, tendering is off the starboard side, so we could hear some noise in the morning, that was our cabin location, otherwise very quiet cabin. We had a leak in the hallway outside our cabin, they kept trying to fix it, however the smell of mould was there, even as the had the big carpet dryers running. Read Less
Sail Date September 2019
NCL is rapidly becoming my favourite cruise line. They just do everything really well. The ship is in mint condition. No wear and tear anywhere which is astounding. Though smaller than other NCL ships I've recently sailed I actually ... Read More
NCL is rapidly becoming my favourite cruise line. They just do everything really well. The ship is in mint condition. No wear and tear anywhere which is astounding. Though smaller than other NCL ships I've recently sailed I actually really enjoyed the size. It's not too big to get around and never seemed overly crowded. We never had to make reservations in any dining room and with the exception of one day never had to wait to be seated. The mix of pax on this cruise was slightly older - definitely 55+, however it was September so that would eliminate a lot of families. There were quite a few couples on their honeymoon as well. We booked a guarantee inside cabin and were assigned one on the 8th deck, right on the front of the ship over the theatre. Though small it was perfectly adequate for two people. It was my first time in an inside and I can honestly say it was just fine. I did not miss the window or the balcony at all. The itinerary was the best I've ever done. The ports were simply phenomenal. We did 3 tours - all in Italy because the ports were far away from what we wanted to see. Tours were all well-run. Athens was the most challenging port to do on our own, mainly because the walk to the subway was over 30 minutes and it wasn't that easy to find. The embarkation/debarkation process was seamless but we did have some trouble finding the ship! We took the train to Civitavecchia and walked to the port. There is a city bus that takes you where you need to go that stops right outside the train station (we didn't know this!) but I'd recommend taking it if you can. If you get a chance to take this cruise, do it! You won't regret it. Read Less
Sail Date September 2019
NCL has done it again! Amazing food, and staff! Can’t wait to book again. We had to fly to Rome for this trip so we stayed in Rome afterward. But cruising is so much easier and we stopped in 9 ports in 10 days. The Jade is a medium ... Read More
NCL has done it again! Amazing food, and staff! Can’t wait to book again. We had to fly to Rome for this trip so we stayed in Rome afterward. But cruising is so much easier and we stopped in 9 ports in 10 days. The Jade is a medium size ship with enough elevators so that they were never crowded. This ship also has the spinnaker lounge, my favorite place to sit, read, and watch the view. This special lounge located at the top of the ship has been eliminated on the larger ships to make way for more rooms. But without it, there is nowhere else to get these panoramic views but in the buffet place. Casino was fun with great bar service. Won several big wins. Restaurants were all amazing and really cared about you! Unbelievable service and food. Our balcony room was ok and comfy. Amazing bartenders! Fun and quick. Ports of call were in Greece or Italy. Wonderful stops! Taormina in Sicily was our favorite but Mikonos and Santorini were great too. Downsides: ncl excursions are pricey. Did only 3 in 10 days. Some singers/bands put us to sleep with the slow ballads, etc. and rock or lively music started late at night. Especially when we had to meet for an excursion at 7:15 am. No time for shows either. Deal or no deal is a waste. But they make a huge amount of money on it. Overall, a fabulous trip! We will go again for sure. Read Less
Sail Date September 2019
We initially chose this cruise because of the itinerary although we were not sure about the Norwegian Jade as the reviews were very mixed. However, we did enjoy the smaller ship (approx. 2,400 passengers) and it was easy to get around the ... Read More
We initially chose this cruise because of the itinerary although we were not sure about the Norwegian Jade as the reviews were very mixed. However, we did enjoy the smaller ship (approx. 2,400 passengers) and it was easy to get around the ship. Embarkation was surprisingly smooth and felt we were onboard and having lunch within minutes. We decided to avoid the busy buffet and went to O'Sheehan's which was quieter and order from a menu. Our cabin was mid-ship balcony and was quite comfortable for 2 people with plenty of storage. For 3-4 people, I would think it would be somewhat tight but again, you are there to sleep only. Enjoyed the "freestyle dining" and found there was sufficient choice of complimentary restaurants and menus. For specialty restaurants (additional cost), reservations are recommended as it seemed they were booked every night. If you wanted a quiet dinner, the Garden Cafe buffet was very busy and noisy. Choose the Grand Pacific or Alizar. We would rate the food anywhere from fair to very good depending on what you ordered. There are a variety of Bars/Lounges with entertainment on the Jade. We did not attend any of the shows as we had a number of early morning excursions. The shore excursions booked through NCL are little more expensive than some of the other online excursions or port offerings. We decided to book 7 of our 10 excursions with NCL as we did not want to worry about the ship not waiting for us if there was a transportation issue or unforeseen delays. Our pre-cruise excursions were booked independently and one non-NCL excursion was in a port city where we could walk to and from the ship. Overall, we did enjoy our NCL shore excursions. We picked mostly shorter excursions (3-4 hours) except for one (7 hours) to allow time to explore some of the port cities and try the local cuisine. Finally, we were fortunate to have experienced polite and courteous service staff and our steward was excellent and looked after our daily needs. Would travel on Norwegian again. Read Less
Sail Date September 2019
I don't normally write reviews but I wanted to take the time to write so I could warn fellow Haven guests before you incur a huge expense and then be totally let down. In the beginning, we chose Norwegian because they offered ... Read More
I don't normally write reviews but I wanted to take the time to write so I could warn fellow Haven guests before you incur a huge expense and then be totally let down. In the beginning, we chose Norwegian because they offered first-class service in The Haven. We have sailed on the Epic and the Escape. Both wonderful ships and staying in The Haven was definitely first-class. We booked another trip on Norwegian Jade (The Haven) to visit Greece, Italy and Malta. A dream vacation right? Not on the Jade!!! We paid the extra $5,000+ to experience first-class service. Well, you won't find it on this boat!! The Haven on this boat does not have a private restaurant, private bar area nor a private pool deck with bar. They only have service in the morning, in a tiny area with a pool that looks like a toddlers pool. If I had known this, I would not have chosen this boat. But, Norwegian didn't say anything when I booked it. They led me to believe The Haven was like all the other new boats. I could go on and on how terrible this trip was but you get the point. Let me save you a ton of money by informing you upfront that this is boat will surely disappoint you if you enjoy first-class service. You will pay the big price tag and be sorely disappointed in what you actually get. You would think that if you pay top dollar, they wouldn't nickel and dime you to death. You have to pay extra for bottle water, coffee, specialty dining, wifi, alcohol, shore excursions and the gratuities. Not sure why we paid the extra $5,000 for. Save your money and only book a balcony or smaller. Read Less
Sail Date September 2019
We had an aft balcony cabin 8134 It was a typical cabin at the VERY back of the ship. Shower was a nice size - balcony was not as big as I would like but it fit 2 chairs/table and a lounge. Enough storage space for us suit ... Read More
We had an aft balcony cabin 8134 It was a typical cabin at the VERY back of the ship. Shower was a nice size - balcony was not as big as I would like but it fit 2 chairs/table and a lounge. Enough storage space for us suit cases under the bed our cabin stuart - not the best .. but .. after tipping .. he got better !!!! HAHA always wanted ice in the bucket for evenings and he did provide that after a few days The restaurants were lovely We did 5 spec. dinners - loved all .....but La Cucinna - (not worth it) IMO Teppanayi - great night ! The main restaurants had great service and selections Try the Baiamondi fish dish !!! The staff was AMAZING no matter where you were --- bar/cabin/breakfast/lunch dinners/hallways/pools /customer service area -- ALL friendly and informative. We had a liquor pkg .. but we always tip great service !!! The O'Sheerhan bar and the Martini Bar were a lot of fun for us -- GREAT staff ADIE was so friendly, and yet professional. There was a young lady from the Phillippines ( wish I could remember her name) that had been working for 17 years -- 4 years for NCL Jade that was so sociable and interesting and helpful. We did our shore excursions personnally Did Santorini "Impressions" 4 hours and it was lovely- ask for Sabina - tell her the Colautti's referred you (Sept 12 cruise) Malta -- Touring Geeks -- 2.5 hours- reserve ahead Italy - we have been and knew what to do --Had spent a week in Florence last trip Did a 4 hour wine tour on our last day - met some very nice people - laughed a lot -- done thru the ship All in all - a great fun time !!!!! Read Less
Sail Date September 2019
We visited Europe last year sailing from Barcelona. We enjoyed it so much we decided to go back to Europe for our next cruise. Embarkation was easy and smooth, our luggage arrived at our stateroom shortly after we arrived. The food in the ... Read More
We visited Europe last year sailing from Barcelona. We enjoyed it so much we decided to go back to Europe for our next cruise. Embarkation was easy and smooth, our luggage arrived at our stateroom shortly after we arrived. The food in the buffet, especially for breakfasts was really good, omlette station or cooked eggs any way you like. Toast, cereal, hot cold whatever you wanted was there. Hostess at the entrance was fantastic, Happy Happy, put a smile on everyone's faces every day! We like the specialty restaurants when we travel, so visiting Cagneys and Teppanyaki a couple of times, La Cucina and Moderno, all wonderful experiences. The regular restaurants, Alizar and Grand Pacific were really good, no complaints there! Shore excursions we only booked one thru the ship, hop on hop off in Malta which was really good. We booked with an outside company for other excursions and that worked well for us! The entertainment, we like were named Azelea, the guitar keyboard duo, they sound great and do a good variety of music. We didn't do any of the theatre shows this time so I can't comment on those. The dance party was excellent, the cruise director Dave was full of energy. We have cruised with Norwegian 8 times, this was a really good one. One thing we couldn't understand was the grumbling of some passengers, I don't think in my opinion anything Norwegian did was going to be good enough for those people, an example, for the tendering in Santorini, (why do we have to be herded like cattle?) I didn't quite understand that, but oh well to each his/her own, we will be back with Norwegian for sure! Read Less
Sail Date September 2019
My husband and I chose this once-in-a-lifetime cruise because we were celebrating our 40th wedding anniversary and I have wanted to go to Italy all my life. This was our first trip to Europe. Florence and Pompeii were the biggest draws. ... Read More
My husband and I chose this once-in-a-lifetime cruise because we were celebrating our 40th wedding anniversary and I have wanted to go to Italy all my life. This was our first trip to Europe. Florence and Pompeii were the biggest draws. Unfortunately, Norwegian canceled the shore excursion to Florence at the last moment because of engine trouble. We were rerouted to our port of origin, Civitavecchia. By the way, there is nothing there. Despite sending passengers out on a defective ship, Norwegian seemed to think a shipboard credit of $100 was adequate compensation for robbing passengers of their trip to Florence. That wouldn't have gotten us to Florence by bus, car, train, or donkey. At the very least, they should have offered those of us with excursions round trip transportation to Florence, but no. I filed a complaint with them and it took them SIX DAYS to respond with an all-purpose form letter that did nothing to address the issue. I responded to that a week ago and have yet to receive the courtesy of a reply. They are completely unprofessional. If I ran a business they way they run theirs, it would sink like the Titanic. I would also like to point out that this trip cost us over $10,000 that we paid in good faith. Norwegian seems incapable of acting in good faith in return. I would also like to point out their lack of customer service in terms of booking it in the first place. There were countless unreturned phone calls and at least one unreturned email. Not until I sent an email to Vivian Ewart, Senior VP/Passenger Services did I get prompt return phone calls, although not from her. It took countless hours to book this trip and I was on the verge of cancellation many times because it was such a hassle dealing with them. I'd also like to mention that she, nor "guest relations," have yet to respond to my above referenced email of October 1, either. Other cruise lines give guests an inexpensive tote bag on arrival, but this is the first cruise line we've been on that didn't do that. I would have packed my own if I'd known. Apparently Norwegian is too cheap for that. As a cruise line, Norwegian seems be rather petty and nickel and dime their guests on various 'surcharges.' I resented giving them an extra dime for anything. There were many small annoyances with them as a cruise line that just seemed to add up. Multiple other cruisers we met on board had said they wouldn't book with them again. Also, countless people got sick on that ship. So many of us were hacking and coughing. I got sick on Sept. 5 with a sore throat that turned into a hacking cough, coughing so hard that if I were an older person my ribs would surely have cracked. It is now October 8 and I still have a little bit of a cough. One of the other guests told me that a member of their party went to the ship's doctor who did blood work and took a chest x-ray to diagnose bronchitis for $3500. Mine can do it with a stethoscope, but I digress..CLEAN THAT SHIP!! On the plus side, embarkation and disembarkation was quick and efficient. Ship staff was courteous, polite, friendly and professional. I know my heading is poor customer service, but that does not apply to shipboard staff. Our room was nice, we splurged on a mini suite. Food ranged from only okay to very good. We went to several of the evening shows. Singers and dancers were great, as were the Cirque du Soleil type aerialist/acrobats. We met many wonderful cruisers onboard that really enhanced our trip. Some of the excursions were tedious with long bus rides. To do it again, I would hire a cab to take us to the Acropolis and show us around and skip the extended tour that we booked. We loved the excursion to Rhodes, touring the monastery built by Knight's Templar and the Old City, so interesting. Pompeii was very interesting as well and is a must see. Just book your cruise through another cruise line and book your excursions with them. If not for dealing with the corporate office and their lack of respect, courtesy and professionalism, I would have given them a higher rating. They could learn a lot from the consistently courteous and polite shipboard staff. Read Less
Sail Date September 2019
We booked this cruise because we wanted to see Greece and Italy. All was going fairly well until the night before we got to Florence which was our last Italian port. After returning to our cabin after the entertainment, an announcement ... Read More
We booked this cruise because we wanted to see Greece and Italy. All was going fairly well until the night before we got to Florence which was our last Italian port. After returning to our cabin after the entertainment, an announcement came over the PA system that we will not be stopping in Florence due to engine problems. We would dock in Civitavecchia and stay there all of the next day and night. They handled not going to Florence by giving every cabin a $100 "on-board credit." Missing a major highlight of this trip was very disappointing and valuing it at only $100 "on-board credit per cabin" is very unreasonable. Our contact with Norwegian yielded a response with an apology and stating that $100 on board credit was all they felt we should receive. When responding to that, we got no response. Very disappointed with Norwegian customer service!! As far as the ship is concerned, the drinks were inconsistent from bar to bar. The NCL dancers were great but the rest of the entertainment was mediocre at best. We found the staff in the main dinning rooms to be inattentive. As far as the specialty restaurants go, we liked La Cucina and the rest were not so special. Can't comment on Cagny's because we had a bad experience on a previous cruise on Norwegian and did not reserve a table there on this cruise. Read Less
Sail Date September 2019
Our cruise departed from Civitavecchia (Rome). We stayed in Rome for 3 nights / 2 days prior to the cruise, and it worked out great - gave us time to get acclimatized and get over the jetlag. Plus being in Rome is always a great treat! We ... Read More
Our cruise departed from Civitavecchia (Rome). We stayed in Rome for 3 nights / 2 days prior to the cruise, and it worked out great - gave us time to get acclimatized and get over the jetlag. Plus being in Rome is always a great treat! We stayed in an Airbnb apartment in Trastevere and it was a great location for us, as it was easy to get there from Fiumicino airport [using public transportation] and then from Trastevere to Civitavecchia train station (which is close to the port). A little side note: If you are into using public transportation/trains, it's very easy to reach the port from Rome by train (takes about an hour). When we got off the train at Civitavecchia train station, we jumped into a shared taxi, a minivan, which was only 5 euros per person. The taxi delivered us right to the ship. Nice and easy; and the cost of the whole trip from our Trastevere apartment to the cruise ship was around 10 euros per person! EMBARKATION - Very efficient and quick. All and all, it took us no more than 10 minutes. OUR SHIP ("Norwegian Jade") - I can definitely say that we really liked it, although it didn't take our breath away. Something we felt was inconvenient (as far as layout of the ship areas) - Guest Service Desk is located in the area where there is often loud live music and it’s difficult to communicate with Desk Service staff when you have to yell to them (trying to be heard over the music). And we wished they had had a separate quiet area [with a dedicated pool and jacuzzi] for people who do not feel like being in the center of the main pool activities. There is a quiet area on the ship with lounge chairs, but there is no pool there. FOOD and DINING - We really liked all the food we tried on the ship. Out of all the complimentary restaurants, we had most of our meals at the Garden Café (just because it’s quick and easy), a couple of meals at the Grand Pacific and one at Alizar. As for paid restaurants, we ate once at Teppanyaki and once at Sushi. Teppanyaki was a lot of fun! They cook right in front of you and make a show out of it, accompanied by songs! Some things that we felt could be improved are: - Sometimes the desserts at the Garden café were not cold enough; - Fruits selection/variety could be improved. At least in the Garden café, where we ate most of the time, the fruit selection was always the same; - Alcohol drinks are very expensive. EVENING SHOWS – Most of the time we really enjoyed them. Our favorite was "The Elements" show - very entertaining and really shows off all the incredible talents of the cast! We also loved the cruise director Dave, Fabi and all the guest entertainers - juggler John Nations, acrobats (I do not remember their names, unfortunately), Russian dancers, the singer Robert (again, don’t remember his last name). We went to the shows every night and really enjoyed ourselves. SERVICE AND STAFF - We really appreciate all the hard (and excellent!!) work done by the ship staff to make sure our cruise would be the best possible experience. We are very pleased with all the service! PORTS OF CALL - we really enjoyed most of the ports. We didn't take any of the shore excursions offered by the ship, as they are very pricey [for our budget]. We either did things on our own, or booked semi-private small group tours. DISEMBARKATION was efficient, quick and easy. IN SUMMARY, we had a wonderful time on the Norwegian Jade and would definitely cruise with NCL again, given the right itinerary that would be appealing to us. And we greatly appreciate all the hard work from all staff members. I can only imagine how much effort it takes to keep the ship in top shape for us! Read Less
Sail Date September 2019
We chose this particular cruise because it was the only one we could find that visited the 4 Greek Islands we wanted to see at a price we wanted to pay. We found the cabin more than adequate and well maintained. The ship's ... Read More
We chose this particular cruise because it was the only one we could find that visited the 4 Greek Islands we wanted to see at a price we wanted to pay. We found the cabin more than adequate and well maintained. The ship's freestyle dining facilities were more than adequate and the food good. Service varied from attentive to indifferent. The specialty restaurants also varied, with Jasmine (Asian) and La Cucina (Italian) very good. The hibachi and Brazilian choices not so good. NCL does not offer complimentary bottled water. We found this to be annoying and an obvious money grab. They recommend being hydrated, but do not offer a no cost solution. Instead, they have s kiosk situated near the meeting point for shore excursions to sell water. The shore excursions were all very well done, with competent local guides. We fell ill and went to the ship's doctor. We were charged Over $1,500 for the visit, tests, and medication, which I think is exorbitant. Hopefully, trip insurance will reimburse us. My major complaint deals with the last leg of the cruise. We were supposed to dock in Livorno before ending outside of Rome. On our way from Naples at approximately 11 pm I heard an announcement being made in the hallway. Upon tuning the tv to the appropriate station, we learned that, due to propulsion problems, the ship would not reach Livorno and we would dock outside of Rome an additional day. Many people never heard the announcement and were shocked to learn the next morning they were not in Livorno. To make matters worse, a bus ride into Rome was being offered for 120 Euros or a shuttle bus to the train to Rome. A shipboard credit was also given. I think this aspect of the cruise was totally mismanaged. I doubt if we will cruise with NCL again because of this. I also noted from a search that the Jade had major engine problems only less than a year ago and had to cancel a cruise. Read Less
Sail Date September 2019
My husband and I went on this cruise for our 25th anniversary: (Plus side note- you'd think by it being our anniversary and us telling them, that they would do something special - like maybe a bottle of wine or SOMETHING- but ... Read More
My husband and I went on this cruise for our 25th anniversary: (Plus side note- you'd think by it being our anniversary and us telling them, that they would do something special - like maybe a bottle of wine or SOMETHING- but NO!!!!) We were Nickel and dimed for EVERYTHING!: You had to pay EXTRA for soda & Water! (are you kidding me?!), pay extra for "specialty restaurants", pay $10.00 for each Bingo card, Pay $12.00 to take an exercise class, etc... PLUS there was a surcharge on everything--food, drinks, ports, a daily surcharge,in the casino, etc... The food was mediocre at best- their daily buffet was terrible (mostly Chinese & Indian food), NOT ONE SEAFOOD buffet ever- I get better food at home! The food I ate in the other restaurants ranged from poor to good (and I am NOT picky!!) We were late to ports on a few occasions which cut our already short times even shorter, didn't get to stay in ports very long (many look like a long time but they don't tell you that your travel time to get back to port will be an hour-2 hours bus or taxi ride AND you usually have to be back a half hour earlier than the time indicates!), excursions got cancelled- and the WORST- OUR LAST PORT GOT CANCELLED! We didn't get to go to Florence or Pisa- the REASON we booked this cruise! To pacify the people, Norwegian gave $100 credit- BUT not to each person- to each CABIN which meant some people only got $25.00 credit. PLUS you could only use the credit on the boat (so they get it back again!) THEN they closed the gift shop and the casino so we couldn't spend it on that. Really the only option we had was to spend it on drinks (and with each drink being about $12.00-$15.00 you only got a couple of drinks -but don't forget to add that surcharge!!)- BUT most people already had their OUTRAGEOUSLY PRICED drink package so we got our drinks anyways!! Horrible customer service!! Music and entertainment on board was HORRIBLE. I felt like I was living 3-4 generations ago, plus I don't know who they get as singers and entertainers but they should NOT be there. No good clubs or DJ's. Not enough activities and any activities you did want to get involved in, there WAS AN EXTRA PRICE involved! We're usually up all night dancing and getting involved in activities but things were so bad we were bored to tears on this cruise and went to bed early every night. We are also not ones to complain and we "go with the flow". We usually can find fun in everything we do, but this cruise was ridiculous. I will NEVER cruise with Norwegian again and will be sure to tell everyone I know the same. We heard so many horror stories from other cruisers- how Norwegian was cheating them out of money, bad customer service, taking their internet time away that they paid for, horrible tours, etc.... The only few good things I could say about this cruise: the staff was friendly (to us), it was easy to embark on ship (a lot easier than I expected), good ports (though we didn't get enough time in them and one WAS CANCELLED!), and their nightly big shows were good (production quality) You think by missing a port they would have better customer service and do more for their passengers. Instead they did what they did (see above). INCREDIBLE!! Apparently they don't want any future business! Read Less
Sail Date September 2019
My husband and I chose this line because of a very good previous experience with this cruise line. We thought it will be the same, at least a pleasant one. However; it was the opposite. We found the food mediocre, the shows were not ... Read More
My husband and I chose this line because of a very good previous experience with this cruise line. We thought it will be the same, at least a pleasant one. However; it was the opposite. We found the food mediocre, the shows were not different, with the exception of the last show which was very good ( we went to four in a 11 day European cruise) the last one was the only one that we really enjoyed. Like the title reads we were not able to complete our itinerary due to a mechanical malfunction that was announced very late the night before we were suppose to arrive at this particular port of call (Livorno), which was also the before last port of call. The ship stayed in our last port of call for two nights instead. Civitavecchia is a port city with not much to do or see, and we were suppose to explore it instead of going to Pisa and Florence as we had planned. For the inconvenience the guest service staff explained that each cabin (not each person) will get a $100 dollars "to spend on the ship" or it will be credited to our last bill. Do you feel this is an equitable compensation for the inconvenience? of course not! My husband and I thought: who knows when we will be back to Europe? we live in Florida, USA. We decided to take a fast train to Florence because this was one of the main ports that interested us. We had to spend 100 euros in taxi fees and 200 euros in the train, not including the meals we had to purchase while in Florence for both of us and not only that but we were not able to go to Pisa because we had no time, even though we took the fast train, the trip is 1 and a half hours each way because we took it from Rome where the ship had to dock and not from Livorno which is much closer. On the other hand I must say that we enjoyed the ports of call, all the Greek Islands are beautiful, our cabin steward made our journey easier because of her hard work in keeping our cabin neat at all times. The majority of the ship's crew were very nice. I feel the inconvenience of not completing the original itinerary and the fact that guest services didn't have a professional way of handling questions and solving problems such as excursions bought independently and transportation to at least the train station, make us give the cruise a total rating of poor. Because we feel we didn't get our money worth and that they should have had handle the mechanical malfunction in a better way and compensate the passengers with an amount to at least cover transportation and expenses to the original port of call I feel that I will never again use this cruise line. Read Less
Sail Date September 2019
This was our first cruise and overall it was a great experience. Perfectly suited for this itinerary where you get a snapshot of each port. Weather was fabulous this time of year...hot and sunny every day. Ports were all quite congested, ... Read More
This was our first cruise and overall it was a great experience. Perfectly suited for this itinerary where you get a snapshot of each port. Weather was fabulous this time of year...hot and sunny every day. Ports were all quite congested, especially Santorini since there were at least 4 other ships in port that day. We did not purchase a dining package, so therefore only ate in the restaurants that were included in the fare. Overall the food was good quality and there was lots of variety, and lots of options. Inside room was as expected....very small but adequate for the time we spent in it. We didn't go to a single show at night so cannot comment on the quality there, however there was a great rotation of live artists in various parts of the ship that we did enjoy. The ship's "house band" was probably my least favourite, however the rest of the entertainers were top-notch. Service was excellent in all areas of the ship. Yes, there were lineups at the bars for drinks, but no big deal. Embarkation and disembarkation went very smoothly with little to no wait time. Biggest disappointment was that we missed our last port, Florence, due to mechanical issues. Instead of going to Florence, we went back to Civatevecchia for the day and overnight. Quite the surprise to wake up in the morning and find we are not in Florence. Norwegian offered a free shuttle to the train station for those who wanted to go into Rome, as well as a $100 onboard credit per cabin. Unless you go into Rome, there is nothing to offer in Civatevecchia, and the port itself is quite ugly. I would do this itinerary again as most ports were worth seeing again, with the exception of Crete. Not sure why they included this one...only there for 5 hours, the port city isn't worth seeing and it wasn't long enough for most excursions. Would be a great day to stay on the ship! Read Less
Sail Date September 2019
We have never been to Europe and my husband and I have been saving for a while to take a nice trip to celebrate our 10th anniversary. So we decided to do a 10 days Mediterranean cruise. Santorini was a must and we were looking for cruise ... Read More
We have never been to Europe and my husband and I have been saving for a while to take a nice trip to celebrate our 10th anniversary. So we decided to do a 10 days Mediterranean cruise. Santorini was a must and we were looking for cruise lines that had this destination in their itinerary. In our budget, I was able to find 2 cruise lines, NCL and Royal Caribbean. We went with NCL because the ship was refurbished recently and the promotions included the drink and specialty restaurant package also excursion credits and the internet package. Nice deal if you book a suite (that came with a concierge and butler services). So our itinerary included the Greek Islands, Malta and a few cities in Italy. We travelled with our 2 kids and we were treated like royalty form the moment of arrival to disembarkation. We arrived to the port at 10:30 am. Our concierge Bruno came and accompanied us to the ship. By 11:30 am we were on the boat sipping a glass of champagne and having lunch in one of the specialty restaurants. The ship was beautiful and our room was ready by 1:00 pm and what a room! We had a forward penthouse suite with large balcony (cabin 10000). A very large room that was perfect for us and our Kids (6 and 7 years old) in its category cabin 10000 and cabin 10500 were the largest. 2 cold bottles of champagne were waiting for us as well as chocolate treats… felt like royalty! Every morning with our coffee (from the Nespresso machine in our cabin) we saw the ship arrive at different ports. We had the best view on the ship and every evening with a glass of white wine, we said goodbye from our balcony to every city we visited. After reading some comments about not being able to use the balconies in the front of the ship due to strong winds, I was a little worried but their was no issue at all. We used our balcony every day (sea days and port days)... I guess we were lucky! We saw two amazing shows and enjoyed the entertainment in different bars on the ship. The ship is tailored more for adults than kids but still our kids enjoyed their time at the pool, basketball court and a few hours in the splash academy. Food was good. We ate at the main dinning restaurant The Grand Pacific and the buffet few times. We were mostly impressed by the Japanese restaurant, The Bistro and the Italian restaurant. One area that NCL can improve on is the Kids menu. 10 days of eating the same things (hot dogs, pizza, mac and cheese and chicken nuggets) becomes a little repetitive. They can add healthier choices. In the Grand Pacific, we ended up ordering for the kids from the regular menu. We booked all our excursions with NCL. Bruno our concierge made it so easy for us to disembark and accompanied us to our tour guide and bus. With 2 kids, we appreciated not waiting the long lines to disembark and we learned a lot about each port. We did not use our butler’s services but appreciated the snacks, the sweets and the fruit baskets that were delivered to our cabin every afternoon. Our steward did an amazing job keeping our room nice and clean no matter when we got back to it. Disembarkation was a smooth ride as well. Our concierge again accompanied us to our driver to go back to the airport. We loved the VIP treatment and the pampering. It will be difficult to go back to a regular balcony cabin (cannot afford suites every time! Lol) Read Less
Sail Date August 2019
This was my first cruise ever going with my family members who experienced it the second time with NCL. They recommended it wholeheartedly and they were absolutely right. It was awesome in every way. The ship was majestic, beautiful, just ... Read More
This was my first cruise ever going with my family members who experienced it the second time with NCL. They recommended it wholeheartedly and they were absolutely right. It was awesome in every way. The ship was majestic, beautiful, just the right size not to feel overwhelmed, The crew was absolutely professional but always very friendly making sure that their guests are looked after the very best way possible. They not only focused on excellent service, entertainment and activities but health and safety as well. Finishing excursions, returning back to the ship daily they greeted us like family coming back from a long journey. I always felt that I am coming home from a memorable but very tiresome day - it was pretty hot in the Mediterranean in the middle of August! Our cabin was spacious, very clean thanks to our very attentive steward, the hardworking Adonis from the Philippines. The food always was delicious and plenty. Our focus was on visiting the breathtaking places in Greece, Italy and Malta, so besides the excursions offered by the cruise line we made some arrangements by ourselves through the Internet.That is necessary if you want to skip very long lines at famous sights. It was a trip of a lifetime with a wonder of a cruise line! Read Less
Sail Date August 2019
My family chose this cruise because of the great selection of ports and shore excursions. Being able to see the history in Greece and Italy was utterly amazing. Between the food in the ports and the wonderful tours we took, the overall ... Read More
My family chose this cruise because of the great selection of ports and shore excursions. Being able to see the history in Greece and Italy was utterly amazing. Between the food in the ports and the wonderful tours we took, the overall experience was astounding. The ship, Norwegian Jade, was great- the staff was always smiling, friendly, and helpful. Shout out to my favorite bartenders Rushane and Mitch, Jhonny at the front desk who put up with all of our shenanigans, Isadora and Raissa who were so helpful every time my brother and I came in to the on-board gift shop to buy something, Dawid (David) who was incredibly helpful in assisting us with shore excursions and making incredible suggestions of things to see and do, and Adi, our room steward, who did a fantastic job keeping us comfortable in our room. Only a few critiques: I would have really liked the Jasmine restaurant to have more flavor to their food, for there to be a more traditional Spanish/latin dining option, and the family balcony room to have more space. Overall, the cruise/trip was incredible, making it hard to leave our new home away from home for 10+ days when it was all over. I would definitely recommend this cruise to anyone! Read Less
Sail Date August 2019
21 July- We catch the 11.12 train from Rome to civitavechia (€4.60 each). We arrive an hour later and pay another 2€ to get the bus right to the ship, rather than push the bags along 2km of cobblestones. We board the Norwegian jade ... Read More
21 July- We catch the 11.12 train from Rome to civitavechia (€4.60 each). We arrive an hour later and pay another 2€ to get the bus right to the ship, rather than push the bags along 2km of cobblestones. We board the Norwegian jade within 10 minutes and are soon having lunch on board with a glass of Chardonnay. We do the lifeboat drill at 4 and are sailing away by 5pm. We see the opening show which is not inspiring, and do some trivia. 22 July- Sea day today, so I go to dance aerobics , ping pong and we play 3 different trivia, winning 2 and making many new friends. There are 2 different bands by the pool- a Latino one with great kudos but bad singer, and a Phillipino duet with an good singer! But they are all sooooooo loud!! The progressive trivia tonight is about American sports stars and we think we are pretty disadvantaged when the Americans start complaining that they are all obscure, in fact one is a picture of an American female soccer player that played 10 min in a reserve game. They get so angry its like a mutiny and the poor Chinese host doesn't know what to do, but promise better questions tomorrow! After dinner we do the battle of the sexes game which I play in, then see the production show called blazing boots, which is a mess of unknown country and driving songs with hard choreography done well. Trouble is they tried to link songs that just don't work, and the singing is only ok. 23 July- Santorini. We play a quick trivia at 9 before getting the first tender to the old port ( the advantage of being a gold member) where we pay 15€ to get on a large boat and go around the coast to Oia, then back to Fira by bus. When we arrive it's a little crowded and we see the amazing vistas by walking around the small town. Many Europeans and Asians have worn their best clothing (big flowing cotton dresses) and spend hours posing for pics at beautiful locations. We see the famous windmill houses and the blue roofed buildings and then the crowds of 4 cruise ships hit and it turns unpleasant in the tiny overcrowded cobble streets. We try to catch the 1pm bus to Fira, but it's stuck in traffic and can't get through, so we don't arrive there until 2pm. We walk around the village here ,all built along the cliff top, see the cable car that carries people up the hill, but decide to walk down the stairs , pass many people coming up on the biggest donkeys ever- some must be crossed with draught horses! We go by the pool for a late swim, some more trivia, dinner, the true or false game and a Scottish singer concert. 24 July- Piraeus. We thought we would like to see the Athens riviera today, but there is no scooter hire and the hop on and off bus won't work as we would have to do the Athens city loop first, then meet with the Riviera bus which is only hourly. There is no tourist office around, so we think about bus 80 direct from port to the acropolis, but we can't get info on the return trip. So we opt to walk the 3km into Piraeus from our pier ( which is the farthest). We ask for directions many times but eventually find the metro station and buy tickets each way for € 1.40 with trains every 20 min. We know to get off at Monastika station, but the sign says another word and the station master said 7 stops and it's only been 5, but I realise at Odeon we have gone too far, so we catch the train back a stop. As soon as we exit the station we see the Byzantine church in the plaza and are very close to the roman agora, which we walk around.( though after turkey they look like incomplete ruins) .We then head for Adrian's gate and see many other historic ruins and churches on the way. We go to the base of the acropolis but don't go up today as we did this last time, and walk back along the narrow streets to the flea market and then catch the train back from Monastika station. We walk more directly back to the ship this time, and enjoy a beer/ wine with a late lunch and tired feet after another 14km walking day. Tonight's trivia is on strange animals so most are Australian so we win, then have dinner at the Chinese before seeing a Glen miller tribute played by the jade band. 25 July - Mykonos. We are shuttled by bus for the 5 min drive into town and start by walking around the very windy old port, with its white houses and azure sea. It is a maze of metre wide streets with tiny vans trying to pass pedestrians .We find the area they call little Venice which is medieval old houses with shuttered balconies overlooking the sea. Most of these are now restaurants with St Mark’s square prices to match. We wander up the hill to take the classic Mykonos shot of the old windmills on the hill. We decide to hire a 50cc 2 stroke scooter (25€ for 3 hours) and we soon find out why he asked if we were experienced riders as no normal person could handle the super touchy throttle and poor brakes. The bike whines with a ring ding ding around to some beautiful beaches including Kotfos and Ornos which are opposite each other on a little spit. We ride up the hill and around to paradise beach which is where many from the boat have headed to for the day (30€ for 2 sun lounges and an umbrella). It's pleasant enough now but we can see at night it has over 100 speakers and spotlights...living hell! The rooms are small, basic and aimed at the 20s crowd. We ride back via Pinkys beach and a few more that have over 100 foot boats moored near. We return the bike, though he can't find my licence for a while and we get back boat quickly realising that there is little to do on these islands other than lay on the beach, eat, drink and shop. Tonight we see the production cast do a Broadway cabaret, and a visual comedy show- of which both are underwhelming (but we do win beers of the world trivia with help from our Italian friends.) 26 July- Rhodes- Now this is my sort of port...within 5 min walk from the ship you are at the edge of medieval town, surrounded by high walls with many majestic gate entrances. We enter through St Catherine's gate (go me!) and walk through the perfectly maintained old buildings, easily imagining the knights of St. John strolling here. We walk up Sokratous Street, which is mostly shopping, then see the mosque of Mustafa pasha and a high clock tower. We buy a 10€ combined ticket to access the close sights- a 14C church, the archaeological museum (which was a 15C hospital in which the architecture is much more interesting than the exhibits) , and the grand masters palace. This sits at the top of a fully medieval street called the knights way, and houses architectural exhibits on the ground floor, and has more rooms with furniture etc on the top floor- all 3 are worth seeing and make the ticket great value. We then walk out of the old town via the water and see another harbour guarded by 2 dears on towers next to St Nicholas light house and tower. We see many beaches including Elli beach that have crystal clear water, but it is a steep rocky entry to the water and quite windy, so we walk back to the old town where Glen realises his wallet is missing. He thinks he brought it but isn't sure, so we go back to the boat to check through everything, and it's not there. We walk back into the tourist office that had Wi-Fi to cancel his credit card as he is convinced he has been robbed. We were going to have a swim on the beach just near the ship but are now both hungry and thirsty .Back on to the ship, and our extra wallet hunt has bumped our 11km day up to 15km.. We then get changed for the pool, and he finds his wallet in another pocket of the shirts he is still wearing arghhhh!! Afternoon and evening trivia and a spa fill the afternoon before another production show based on Havana (again random unknown songs) and the 60 seconds to win it game. 27 July- This morning we dock outside the tiny town of Chania in Crete for just a few hours, so we skip brekky and get the local bus (€3.40 return) in by 7.30. We visit the old local markets with their fresh meat, including rabbits with the fur left on the feet and many skinned lamb heads?? We again see old synagogues, Catholic Churches, mosques and Greek Orthodox all within a few streets and built between the 13 and 19 th centuries. The most interesting is the unique shape of the Kioutsouk Hasan mosque built in a renaissance style with flying buttresses on a dome roof. The Venetian harbour and lighthouse are picturesque and there is an old Fort right on the corner. We wander again through the tiny cobbled streets and pat the many cats before returning the 20 min to the ship by the bus. We are moving again by midday so read, listen to music, swim and play games through the afternoon. We see a great French acrobatic show tonight after we play a music mania game and win blow up guitars?? 28 July- We play shuffleboard and morning trivia as we don't dock until lunchtime at Valletta in Malta. As we enter the harbour we see amazing forts and cathedrals all around and realise this is 3 cities in one. But we settle for a walk around Valletta and are stunned by its history and beauty. We get a tourist walking map at the dock and catch the lift up to the town for 1 € and arrive in upper Barrakka gardens. We look at the thick Fort walls and the many canons all around and love the view of the water and other cities. We do 14km walking around the Castillo, St James and johns bastion, the royal opera house the triton fountain, grand masters palace and many more. Unfortunately it is Sunday afternoon so the famous St. John cathedral is actually closed, as are all the churches. We walk through the steep lanes and down to the ferry crossing, passing old buildings constantly. It's the first day I haven't brought swimmers with me and we see such enticing water! We do the whole loop including Fort st Elmo and the lower gardens, then find the only open church, which is the shipwreck church of St. Paul and it is stunning. It has a crypt and decadent decorations and has two strange artefacts- the wrist bone of St. Paul from when he broke it in Valletta, and part of the plinth from where he was beheaded in Rome. It's in a quiet little backstreet but is a real gem. As we approach the ship in our loop back we see gondola type boats doing tours of the harbour for 8€ and crossing to the other side for 2€, which we would have done if it was earlier as it looks great. We sail out as the sun has just set and see the wonderful old buildings all flood lit, before another show with the singer Lilly Jane. 29 July- We are off the boat soon after docking in Messina, Sicily as we would like to visit Taormina, a hillside old town with a 2000 year old amphitheatre and pretty buildings and churches set near steep cliffs and blue sea. We catch the inter bus there (€4.30) which leaves next to the station ( a 10 min walk from the dock) at 9am, passing through some interesting and dirty areas , and arrive up in the village around 10.15, though the bus is way too big for the tiny roads and it's a hair raising trip up the final hill. We don't go the theatre as it's 10€ and an hour wait, so decide to walk the Corso Umberta which runs through the town and has most of the historic buildings and churches on it, ranging from the 11th century. When we reach the end we can see Mt Etna really well, including pockets of smoke leaking out. We then catch the cable car down (3€) to the bottom of the hill where there are amazing beaches including isola Bella, and Mazzaro where I have a lovely swim in the floaty water and explore the ruined castle and its secret entries from the water. The whole area is just stunning, but we look forward to the return train journey along the water’s edge, which doesn't disappoint (after getting another local bus to the station). We get back to Messina with time for a quick wander to a few sights including the church of Santa Maria del Anna which looks a little like a mosque, the huge and grand cathedral in piazza del duomo, and happen to be there right on the hour to see a small movement of the mechanical clock in the bell tower, which has its main performance at midday. We are really pleased we didn't take the offer of a taxi at the start of the day which only offered an hour in Taormina as so much more time is needed, and the train and bus were easy and cheap. More trivia, food and a feature violinist tonight. 30 July - We dock at 7 in Naples, so leave early as we plan to travel to Sorrento. We ask at the tourist information about ferries as I have read they travel there, and she just says she doesn't know, and gives us a poorly photocopied map of Naples which is so pale it's not readable. We walk to the ferry terminal just beside the port, but it's so crowded we get no help and there are ticket windows to everywhere but Sorrento, so we decide to take the train. We walk the 4km to central station, but then find out it's a metro line so we could have caught a closer one to the port, but we catch the 9.10 to Sorrento for €3.50. It's interesting passing mount Vesuvius and hearing the many unusual train buskers, including a family where mum carries the speakers playing piano accordion music, the son has a Turkish drum and dad proudly plays the tambourine...not worth a tip. The train is very slow and not air conditioned so we at arrive 10.30. Very hit and ready to get off. We wander around the piazzas and cathedrals then walk down to the marina, where we find there is a return ferry, but it's at either 12 or 2 and it's more expensive. We see the sheer cliffs with fancy hotels on top and the many beach clubs right on the water (that really doesn’t look that appealing). We catch the lift back up to the other end of town and stroll some more, and realise we have seen enough, so run down the steps to catch the 12 o'clock ferry which we find is not €26 each, but for 2. We sit topside and watch the coastal scenery in the breeze as we return to Naples, where we have a walk around the churches , opera house and glass roofed shopping mall before boarding the ship. Swim, Trivia, dinner and the best show we have seen called elements, combining the production cast, gymnastics and magicians. 31 July - We dock at Livorno today at 9 and most people are going to Florence, but we decide we need more than a few hours in Florence so we opt for Pisa. All must pay 5€ to get out of the port area as you are not allowed to walk. We are the 3rd ship here today, and plan to catch the € 15 bus straight to Pisa, but by 9.10 when we get off, the buses are booked up to 11am, so we catch a local bus € 1.40 to the station, and catch the train (only 20 min and €5.30 return). We walk through the old streets admiring many churches and buildings from the 10 to 13 century, most open for a quick look inside. We see grand piazzas with highly decorated buildings then the huge cathedral, tower and Baptisma, all in white stone with the finest decorations carved throughout. Large crowds take their pics with the famous leaning tower, and we look at walking up it, but it's a 3 hour wait as tickets are very restricted (17€) and it's a bit pricey. You can see the cathedral for free in a scheduled ticket, but again this is not for a few hours, so we opt to pay the 5€ for the Baptisma , and you get the cathedral for free anytime. Both buildings are ornate and stunning. The cathedral has huge paintings throughout from the 15 and 1600s, an exposed saints tombs, as well as a golden ceiling and stunning carved pulpit all nearly 1000 years old. We walk back to the station via different roads, and almost as great scenery including a cute church on the edge of the river. The train soon comes, and we bus it back to the shuttle stop, then the ship...it all takes around 1 hour. One last afternoon of sun, swimming and trivia before we swap our game and trivia winning tickets for prizes. 1 August- we begin the long journey home , with a bus to the airport direct from the port( 20€ ) , a few hours wait, a 6 hour flight to Dubai, more hours wait and a 14 hour flight to Sydney. Read Less
Sail Date July 2019
My family and i enjoyed every moment of this cruise from the ports of call, the great service we received and the best food we ever ate. we spent 2 days in rome first and was able to see all rome had to offer. then we got on the boat ... Read More
My family and i enjoyed every moment of this cruise from the ports of call, the great service we received and the best food we ever ate. we spent 2 days in rome first and was able to see all rome had to offer. then we got on the boat which took about 35 minutes from check in to our first meal. our first shore excursion time was 9:30 am when i made the reservation. it was changed to 8:00 and i was not aware of the change. when the staff saw how upset i was they contacted the shore excursion manager, dana, who went out of her way to get us on the same excursion with their sister ship at noon. the way they went above and beyond for my family will never be forgotten. for this reason alone i will only cruise norwegian. i can't thank them enough for the special attention i received to make it the best cruise for me and my family. One of the best things about free style dining is I was able to make a reservation for diner 1 hour after all my tours ended. Each day was a different time so going to a diner at the same time everyday would not have worked. And may I say we did not have one bad meal. Plenty to choose from and everything was great. Read Less
Sail Date July 2019
We have cruised four times before on a different cruise line. We chose this particular cruise with Norwegian due to the amazing itinerary in the Mediterranean. We arrived in Rome four days before our cruise and had time to explore all ... Read More
We have cruised four times before on a different cruise line. We chose this particular cruise with Norwegian due to the amazing itinerary in the Mediterranean. We arrived in Rome four days before our cruise and had time to explore all the tourist spots and get acclimated to the time zone. We had six of us and decided to book the 2-Bedroom Family Suite because it was not much more than two separate balcony rooms and the amenities were much better, and I'm so glad we did. Our initial embarkation was so smooth, and we were whisked to the VIP area while we waited to board the ship. We met our concierge (Bruno) and butler (Leo), both of whom could not have been nicer or more accommodating, and we were escorted onto the ship to our private dining room for suite holders (at Cagney's) for lunch. The quality of that meal was above average, but nothing extraordinary or special, and unfortunately, the lunch menu at that restaurant did not change for eleven days. Once we finished our meal, we found our suite, which was incredible. The master bedroom/bathroom was spacious with lots of storage, and we were able to fit both my sons' hanging clothes in the closet with ours. The master bed was king-size and very comfortable. My teen boys slept in the living room, where the sofa converted to a queen bed, which was as comfortable as expected. My college-aged daughter and her best friend stayed in the second bedroom, which is basically an interior room with a couch that converts to a full bed and a pull-down bed, both of which were not as comfortable. The second bathroom was more spacious than expected. The best part of the suite, other than the master bathroom shower and tub that overlooked the ocean, was the level of service from our concierge, butler, and housekeeper. All three of them made sure our room was clean, ready, we had afternoon snacks, and that getting on and off the ship was quick and painless. The worst part of our particular suite was that it is located right beneath the gym, and apparently people enjoy running on the treadmill very early and very late. While the accommodations and suite service were wonderful, many other parts of the cruise were not so wonderful. My husband and I had the premium beverage package, and there was quite a variety of wines and beers, but the mixed drinks were usually disappointing if not horrible. We also had four nights of specialty dining, which we were incredibly grateful for, since all of the complimentary dining places we visited were not great. Most of the food was comparable to Applebee's or Chili's. We usually ate breakfast and lunch in the suite-holder's dining areas, but as stated, the menu was exactly the same every day. The specialty restaurants we visited were all good - La Cucina, Le Bistro, Moderno, and Cagney's - with the best being Cagney's and Le Bistro. The service in the specialty restaurants was great, but the service in the complimentary restaurants and bar areas was not very consistent. We were very surprised that there were not bar staff roaming the pool decks and other open areas for drink orders. The entertainment on board was generally superior quality to the other cruise line we have experienced, with the musicians stealing the show. The acrobats were also stellar. The magician was cheesy, however. I wish we had seen the comedian and some of the other entertainment, but we were honestly exhausted by all of our excursions at each port. We did not try our luck at the casino, but did hang out by the pool a few times, which was always crowded and busy. We enjoyed karaoke one night, and the college kids went dancing a few times, but the cruise was mostly about the ports for us. We all experienced the spa, which was very expensive for the quality. The boys got excellent haircuts at the salon for a reasonable price, however. Most of our excursions were booked outside of Norwegian, but as suite holders, we were always able to get off our ship in time. The two excursions we booked with Norwegian were excellent (Highlights of Rhodes and Ultimate Florence and Pisa). In all, if we were booking another cruise and wanted to experience a great cruise, we would likely choose a different cruise line. However, Norwegian has great itineraries and prices that the other cruise lines are not competing with in Europe especially, so it is possible we would choose Norwegian again for that reason. Read Less
Sail Date July 2019
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.1
Value For Money 4.0 3.8
Rates 4.0 3.9

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