1 Helpful Vote
Sail Date: February 2018
This was our 5th NCL cruise. We particularly enjoyed the Jade, the ship guys like Goldilocks, just RIGHT, large enough to offer variety but small enough to allow you to become familiar with layout in record time. Gerald, our steward was ... Read More
This was our 5th NCL cruise. We particularly enjoyed the Jade, the ship guys like Goldilocks, just RIGHT, large enough to offer variety but small enough to allow you to become familiar with layout in record time. Gerald, our steward was the best, providing quality service coupled with an outstanding personality. The itinerary was changed but worthwhile, even Jamaica which had a somewhat murky reputation, no hassles or high pressure sales tactics from locals. Falmouth was clean offering a variety of tours and shopping experiences. Bonaire was a pleasure, donkeys to dinning. Don't forget to check out the Salt Shop, speak to Mr. Salty who provides a fascinating lecture on salt production, the islands only export. Food on the ship was good, Cagneys as usual, beyond reproach. If you go to sleep hungry it is your own fault. Dont miss Blazing Boots! The show is action packed with top notch singing combined with gymnastic routines. Everwhere you go on the Jade you are greeted with smiles and a friendly word. There is no slide onboard which reduces the amount of small children. We had a mini suite on. Deck 11. 11548. We were not bothered by noise from deck 12 and left our balcony door open day and night. Definitely would book another cruise on this ship. Read Less
Sail Date: January 2018
We selected this cruise for the ports we were supposed to see originally but the hurricane changed that. We had been to the new ports on the itinerary which was a disappointment .Figured we would make the best of the situation. Aruba was ... Read More
We selected this cruise for the ports we were supposed to see originally but the hurricane changed that. We had been to the new ports on the itinerary which was a disappointment .Figured we would make the best of the situation. Aruba was an easy stop for shopping and looking around Willemstad. We enjoyed the other ports of call as well. On board we had the dinner package which is very good. We ate at Modernos and Cagney's twice .The food was excellent at specialty dinning.The buffet was just a buffet.Enjoyed the shows. Would sail the Jade to other ports of call in the future.The service on the Jade was very good. Servers and porters were polite and efficient.The cabin was well appointed.It is nice to have a light in the closet. On deck 11 at the front of the ship is a viewing room for the wheelhouse.It has many interesting facts about ship navigation and is well worth a visit if you are on this ship. Read Less
Sail Date: January 2018
Have been on several cruises and prefer the mid-sized ships and the Jade recently was refurbished and liked the longer length cruises. Thought the ship looked fresh and modern. Don’t know what it looked like prior but seemed nice. ... Read More
Have been on several cruises and prefer the mid-sized ships and the Jade recently was refurbished and liked the longer length cruises. Thought the ship looked fresh and modern. Don’t know what it looked like prior but seemed nice. Entertainment was average. Food for the most part was good. We ate at 3 specialty restaurants and our favorite was LaBistro. The tenderloin steak was awesome. Service was great. Cabin was typical for size and we were mid-ship location. Convenient. Cabin steward was attentive and did a good job. Beds were hard so had to ask for foam cushions and made them much more comfortable. NCL needs to get mattresses like Princess cruise lines....they are the best. Day time activities were underwhelming. Bingo was fun but VERY expensive. Used OBC to play. I did win one game so that helped with expenses. Disembarkment was the easiest ever. Good job to all that were involved. Read Less
Sail Date: January 2018
We had booked this cruise before all the hurricanes hit this year and they had to change our itinerary to the Southern Caribbean. We loved the ports. Embarkation was painless and we were on the ship in a timely manner. Our cabin was ... Read More
We had booked this cruise before all the hurricanes hit this year and they had to change our itinerary to the Southern Caribbean. We loved the ports. Embarkation was painless and we were on the ship in a timely manner. Our cabin was wonderful and our stewardess Delma was a gem. We had the dining and beverage package and that went very well. We had a little problem the first night with a reservation we had made in the Grand Pacific dining room but the Maitre D Harold took care of it promptly and was very friendly and outgoing. The ship itself was very clean and well kept. Had drinks at the Shakers martini bar and was always greeted with a great smile and service especially from Claradel. Went to the Bliss lounge and had a great cosmo from Duscon. Had a great time talking with him. He was a riot. Food at the specialty restaurants was very good and service prompt and friendly. Debarkation went smoothly as we chose to walk off with our luggage. Parked at the terminal and we were on the road bright and early. Love Norwegian cruises and are going on our second trans Atlantic cruise in April. Read Less
Sail Date: January 2018
Cabin 11150 rear facing balcony. very noisy from above outside bar at 11pm and 5 am cleaning and moving chairs and tables. Next time I would get anything below 11th floor. Clean and friendly ship. Steak House was awesome as well as Italian ... Read More
Cabin 11150 rear facing balcony. very noisy from above outside bar at 11pm and 5 am cleaning and moving chairs and tables. Next time I would get anything below 11th floor. Clean and friendly ship. Steak House was awesome as well as Italian restaurant. Not lot of good to say about cruise director or shows. Shore Excursions were good and value for the money. ABC islands where very nice and lots to do, from 4x4 excursion on Aruba to a great sail boat and snorkel to Bonaire. Service at the free restaurants took forever but very good at the specialty restaurants. All the bars had good and quick service and didn't have to wait long. The Spa was good at least my wife like it as se went 4 times for different services including acupuncture. We also used the awesome gym every day. Embarkation went quicker than past NCL cruises but still takes a while to get off and go thru customs. Read Less
1 Helpful Vote
Sail Date: January 2018
Good variety of restaurants, clean ship. Exceptional staff and nice ports of call. If you enjoyba laid back atmosphere this is the ship for you. Unlike some of the larger vessels such as the Getaway, you are not overcrowded or easily ... Read More
Good variety of restaurants, clean ship. Exceptional staff and nice ports of call. If you enjoyba laid back atmosphere this is the ship for you. Unlike some of the larger vessels such as the Getaway, you are not overcrowded or easily lost. We had a mini suite, a great size for two people but enough for more. A curtain can be drawn between the sofa/bed to provide a modicum of privacy. It can help deflect light if one is sleeping and the other prefers to read or watch TV. Our room steward was the best out of 5 previous cruises. Our cabin was well kept and he was willing to help us with extra coffee or make a variety of fun animals, each better than the day before. Jamaica was great no hassles with hawkers or tricksters as sone other Jamaica ports. In Bonaire we visited Mr. Salty, a wealth of information in sea salt production. Bonaire does not have industry, salt is the only export. His prices are reasonable, stop in and visit if you get the chance. We absolutely loved this ship, large enough to offer dining and entertainment but small enough to learn what was where with ease. The lack of slides meant no so many children, as seniors this was a plus for us. Our cabin was a nice upgrade from balcony. Some have commented about noise from deck 12 where most of the action is day or might. We did not find the noise too distracting and left our balcony door open day and night. The only negative comment I could make would be the raffle tickets for a free cruise they offer prior to performances. it seems like a pretty good deal. What they don't mention is that you must be present at the bingo session on the last day of the cruise in order to win. Bingo starts at $29.00 for 3 games. The assistant cruise director yaked and yaked until you were ready to scream. Although you didn't have to actually play you had to sit through 2 games before the drew the winning ticket, all together about an hour. If you knew this in advance you could wait half an hour then stand at the back of the room. All in all. We had a great time. We found the ports of call were fine, including Jamaica. Worth checking out, we loved it. Read Less
1 Helpful Vote
Sail Date: January 2018
Wanted to get away to somewhere warm quick. Didn't explore departure city before the cruise. Embarkation and disembarkation went okay. Ship was okay as well as the cabin. Never met our cleaning service personnel except when they ... Read More
Wanted to get away to somewhere warm quick. Didn't explore departure city before the cruise. Embarkation and disembarkation went okay. Ship was okay as well as the cabin. Never met our cleaning service personnel except when they knocked on our door to clean our room on the last night at 21:00. I sent them away. Was in bed already. Dining was maybe average. I'm not really into any entertainment. That's not why i went on the cruise. Service sucked! Shore excursions average. Other than the cabin i spent four(4) days just standing in lines. Need more working bartenders that are more personable. I lost my week old, brand new prescription eyeglasses on the last day. I know exactly where i left them. In the case on top of the kleenex dispenser, in the bathroom of the cabin 5090. Now the guy that cleaned our cabin has a brand new pair of glasses with my prescription!!! I will stick with royal caribbean. Ncl sucks!!! Read Less
Sail Date: January 2018
My husband and I (50 and 53 y/o) have been on over a dozen cruises, seven with NCL. After poor service on the last two with NCL, increased service fees on drink packages and other incremental changes we said we were done with them. Of ... Read More
My husband and I (50 and 53 y/o) have been on over a dozen cruises, seven with NCL. After poor service on the last two with NCL, increased service fees on drink packages and other incremental changes we said we were done with them. Of course a great deal came along and we tried it again. Embarkation was awful - we waited an hour and a half and then found out why...there was a music cruise before this cruise and there was equipment everywhere. We were barely aboard when we realized our mistake. We were "treated" to watching cargo containers full of music equipment from the previous cruise being off-loaded for four hours. All this took place from the roped off pool deck .. so much for getting on the ship to enjoy the pool that afternoon. We were not told this was going on and nobody ever apologized. The sail away party on this beautiful afternoon in January in Miami ... was held inside in Spinnaker because of the cargo on the pool deck. We basically lost a half day of enjoying this area of the ship. Our room steward was hilarious and not in a good way. She left dirty dishes from breakfast in the room; took all the dirty towels without leaving clean ones and forgot to refill the soap. Every day we had to call housekeeping. No towel animals at all. Teppanyaki chef was in a hurry and not nearly as entertaining as they have been in the past. The cruise director was nowhere to be seen except his daily commercials over the speaker. On the last sea day it was windy and cloudy. The lead singer of the band at the pool threw a hissy fit and refused to perform and stalked off ... not a drop of rain fell and there was no lightning. The cruise director again, didn't apologize or even substitute any other entertainment. No DJ no music, no games, nothing at all. After losing the first afternoon due to NCL's double duty as a cargo ship we still wanted to hang outside even though it was cloudy, but with no entertainment and cloudy weather it became a boring afternoon. The food at Le Bistro was excellent along with Moderno and those were the only high points. Debarkation was smooth. I enjoyed my Fury Catamaran snorkeling and beach excursion as the beach was very uncrowded. However we only got to snorkel about 30 minutes and I was told it would be 45 to an hour. This was Ok since the water was pretty cold and there wasn't that much to see on this reef and it isn't very colorful. The boat ride and the beach were nice and with the $50 excursion credit the deal was great. We stayed at the brand new Four Points Sheraton airport prior to the cruise and it is great. We will stay there again before cruising out of Miami - though maybe not on NCL again ... too bad as I finally reached Gold status. Read Less
2 Helpful Votes
Sail Date: January 2018
This was only my second cruise, but I must say I was unimpressed with the Norwegian Jade, overall. There was nothing "fancy" about the ship, no impressionable "I must take a picture here" spots anywhere. Day one, ... Read More
This was only my second cruise, but I must say I was unimpressed with the Norwegian Jade, overall. There was nothing "fancy" about the ship, no impressionable "I must take a picture here" spots anywhere. Day one, which was the best weather, the pool area was closed because they were unloading equipment from the prior cruise, very disappointing. The activities were lacking. The "white party", consisted of staff dancing on the dance floor with guests for about 1 hour- nothing else different from every other night in the lounge- no special drinks, no food, no games, prizes. There were 2 nights of a comedy show (same show) and one night a Magic show, just one performance. I saw one game played at the pool on one day, but nothing else besides a DJ. The Karaoke on the last night was the best entertainment, but the wait for a drink at the bar was 15 minutes because they only had 2 bartenders working. I would say the most disappointing things was that although our cabin steward was accessible and provided us with good service, there was never a chocolate or napkin animal left on the bed...thought that was a cruise essential. We had a balcony mini suite which was good size and had a large bathroom with tub which was nice. The room was kept clean and we had no problems there. The bed was very comfortable. The food main food area was a decent buffet but we ate all dinners at the specialty restaurants. The Brazilian steak house was very good, as was the other Steakhouse. The Italian restaurant was disappointing as the menu was very limited. We attempted to eat at the Hibachi restaurant but were unable to get a table. Our only port was Cozumel which was nice, we were there 8am-5pm. My telephone provider, AT&T advised that Norwegian is one of only a few cruise lines who refuses to have a contract with them, therefore despite my paying to add International time to my plan for the trip, Norwegian hijacks your call and does not allow for it to be covered under the plan as long as you are physically on the ship, even though docked. Norwegian then forcing you to purchase their internet service. I would not plan to travel on Norwegian in the future as I prefer more activities and nightlife. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.1
Value For Money 4.0 3.9
Rates 4.0 3.9

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