Sail Date: September 2018
We had outstanding night time entertainment. We toured several 1800s port cities in the San Juan Islands including an underground tour of Port Angeles where the the level of the terrain had been raise about 10 feet putting the first floor ... Read More
We had outstanding night time entertainment. We toured several 1800s port cities in the San Juan Islands including an underground tour of Port Angeles where the the level of the terrain had been raise about 10 feet putting the first floor of all the buildings under ground.We visited Olympic National Park including Hurricane Ridge where we were snowed upon in early October. We learned about the serious impact on the area caused by the decreasing salmon runs. It's not just the loss of salmon. There are great efforts going to restore the salmon. We visited the outstanding Chihuly glass museum. Everyone should see it. Our ship was bright and clean with a super staff to care for our every need. We had twice a day housekeeping service in our nicely furnished cabins with a comfortable king sized bed. We had one sitting in the dining room for each meal at tables of 8 with great interaction between the guests. The meals were great. The weather was mostly overcast with rain on a couple of days. That did not stop the planned activities. We also had bright sun on a couple of days. It was a beautiful tour that anyone could enjoy. Read Less
Sail Date: September 2018
We signed up for the American Cruise lines tour and stayed at their hotel pick, the Crowne Plaza, in downtown Seattle. Very nice hotel. Probably above our pay grade any other time. They let us unload our bags and then drive to the parking ... Read More
We signed up for the American Cruise lines tour and stayed at their hotel pick, the Crowne Plaza, in downtown Seattle. Very nice hotel. Probably above our pay grade any other time. They let us unload our bags and then drive to the parking garage. No place to park at Crowne Plaza unless you valet at $50 a day. As a side note, the cruises are set up more to fly in rather than drive in. We drove but be prepared for parking near the pier for $22 a day. We parked where the ship was leaving from and walked back to the hotel. Transportation may be required depending on the departure site. We stopped by Pikes Market on the way and had trouble finding a nice sit down restaurant that wasn't stuffed with people. (it was Friday) We later found out we should have headed for the wharf for many nice places to eat and watch the sunset. The hotel stay also included a bus tour of Seattle the next day which I felt was a bonus. We lucked out with the weather but not with the fall colors. Abnormally warm weather delayed the colors changing. Minor problem. We barely got rained on for 7 days. The ship christened in 2005 was clean and just the right size. There were about 80 guests and 20 crew. The small size was why we picked this cruise. There were a lot of seniors on board but not all. Entertainment was geared toward the older set. The dress code is apparently not set in stone but I did notice some changed attire for the cocktail hour and dinner. Food and drinks were great of course and included in the fare. The stops they had set up were great. We enjoyed them all. If we had to pick a favorite it would be Friday Harbor and the San Juan Islands. Great trip! Read Less
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Sail Date: August 2018
We chose this cruise hoping to find a method of travel and cruise line that would work okay for person of limited mobility. Sadly, we felt that this trip was overpriced, and that we were misled by sales people. The Spirit is in need ... Read More
We chose this cruise hoping to find a method of travel and cruise line that would work okay for person of limited mobility. Sadly, we felt that this trip was overpriced, and that we were misled by sales people. The Spirit is in need of refurbishing. The salesperson I spoke with said it had been done. The cabin was clean enough, but I have traveled on much older vessels that were more updated. I was told that the Spirit would be the next ship to be replaced. The fitness equipment on board was pitiful. The equipment was outdoors and not plugged into power. The salesman said there would be freeweights similar to what you find in a hotel fitness room. There were none. While we appreciated the size, it is a very noisy little ship. Our cabin was on the stern, and engine noise is deafening at times. We were next to the rear outdoor steps, and ship personnel would run up and down at all hours. I finally caught and discussed the door slamming with one of the housekeeping staff. Cabin 321 should be converted to storage.This is an upper level priced cabin. For this price some shore excursions should be included. This was not. Warning to those going to Butchard Gardens...This is a 90 minute ferry ride, 40 minute motor coach, 90 minutes in the garden, 40 minutes back to ferry, and another 90 minutes on the ferry. The gardens are beautiful, but see them on another trip. I appreciated the dining room. We were not assigned seats. There were minimal choicees, but I was happy not to have to fight my way through a buffet to find something to eat. Read Less
2 Helpful Votes
Sail Date: July 2018
I chose this cruise because a friend had wonderful experiences with this line and I loved the itenerary. However, I did not ask all the right questions and those I asked of the company were not answered with completeness or accurate ... Read More
I chose this cruise because a friend had wonderful experiences with this line and I loved the itenerary. However, I did not ask all the right questions and those I asked of the company were not answered with completeness or accurate knowledge of the ship. My husband is disabled and I notified the staff that we would be arriving with walker and wheelchair... no problem, they said. WRONG! The wheelchair could barely fit into the tiny, difficult elevator, there was no room service, tiny rooms, no phone to contact housekeeping for blankets or towels or special clean up needs. The staff was gracious but I had to go out of the room, wander about the ship to find some help, then request whatever we needed, clearly interrupting them from assigned tasks. This is NOT a ship for the handicapped! Fine for able bodied people who don’t mind the scheduled meals - open seating but if you miss the proper hour, you miss your meal. The staff really tried to make all better and we met a lot of nice people ( only 87 of us aboard) and the excursions were nice. Match your needs to this ship’s accommodations and you will be fine. Kudos to the staff on board who did all they could to make our lives better. Thumbs down to American Cruise Lines who could make minimal changes and market this ship to the appropriate group and solve the problems! Read Less
1 Helpful Vote
Sail Date: July 2018
We always wanted to see the San Junan Islands of Washing state and thought this would be an effortless way to do it. Embarkation was easy. The itinerary was very good and we really enjoyed all the historical little towns and scenery. ... Read More
We always wanted to see the San Junan Islands of Washing state and thought this would be an effortless way to do it. Embarkation was easy. The itinerary was very good and we really enjoyed all the historical little towns and scenery. Our room was quite large and the king size bed was really nice and comfortable. We did not do a veranda, as they were very small and had a metal door, not a big window and other folks said they wouldn't have paid for a veranda had they known. We chose #205 which was fairly quiet and others in the aft of the ship said the engine could be noisy. There were always snacks and beverages available in the lounge and a continental breakfast for early risers. I would suggest booking a room on the starboard side, as it seemed they usually had the better view in port. Breakfast was good and had many choices. There were only 2 choices for lunch and dinner along with a vegetarian choice. I think the food was rather average, except for the last night when lobster and surf and turf was on the menu. No phones in the rooms which could be a factor in a medical emergency during the night. The ship is about the oldest in their fleet and needs a bit of updating, but was clean. There didn't seem to be stabilizers and when we encountered rough seas one day, many folks were ill, but it was only for about 5 hours or so. The wait staff along with the cruise director, etc were all great. The shore excursions and informative talks on board were enjoyable, but it would have been nice to have had a complimentary excursion in each port, such as a walking tour. The walking tour of Port Angeles was $20, but we went to the Visitor Center and got it for $12. Entertainment was just average and usually local people who lived in the particular town where we stopped for the day. This is definitely not a cruise for children, they would be bored. It was mostly 'seniors'. Disembarkation went smoothly and we paid for the airport transfer which was very reasonable. All in all, it was the perfect way to see the San Juan Islands. Read Less
Sail Date: July 2018
I prefer small ship cruises, and this line seemed to meet all my expectations. Friends had traveled on it and recommended it highly. The only problem seemed to be choosing from a lot of exciting and inviting destinations. My son and I ... Read More
I prefer small ship cruises, and this line seemed to meet all my expectations. Friends had traveled on it and recommended it highly. The only problem seemed to be choosing from a lot of exciting and inviting destinations. My son and I chose the Puget Sound and San Juan Islands cruise and were not disappointed.. Everything was outstanding, from the pre-cruise package which gave us a night in Seattle and transportation to the ship to our disembarkation with the promise of a future voyage. Our single cabins were roomier than expected with plenty of closet and drawer space for clothes. We even had balconies, although I didn't use mine. The only problem was the bed which was narrower than I had expected. But I managed. Food was very good, and we enjoyed the fact that seating was not reserved, so that we had a chance to meet a lot of our fellow passengers. The late afternoon cocktail hour was another opportunity to mix. Because I have mobility problems, I found I couldn't take some of the shore excursions, but my son did and enjoyed them very much. I especially enjoyed seeing the Burchardt Gardens for the third time in my life and my visit to the Suquamish Museum. And even if I couldn't take advantage of the actual trips, I enjoyed David Stephens talks about the area, the people, and the tribal customs. I highly recommend both this cruise line and the ship we traveled on. Read Less
1 Helpful Vote
Sail Date: July 2018
The only reason I didn't give this cruise a one out of five is because a few things went well, including embarkation and disembarkation; plus, the poorly trained staff at least tried (for the most part). Our crew were all in ... Read More
The only reason I didn't give this cruise a one out of five is because a few things went well, including embarkation and disembarkation; plus, the poorly trained staff at least tried (for the most part). Our crew were all in training, but this was not a training priced cruise. $11,000 per suite (double occupancy). Crew experience was 16 weeks or less, except for a handful that were asked back and promoted! All were about college age and while nice, not trained or knowledgeable about what it took to do a good job. Very frustrating. The ship looked very old (1980s décor), but it was actually built in 2005. It looked like a retirement home. My room key was a frustration from the very start. Every time I used it I had to pull it out a bit from the lock, get it just right, then turn it, so it would lock or unlock. No room safes, and on top of that, I was told there was no safe on the entire boat!!!! I always locked my door to my balcony when I left my room, but several times, while docked, I arrived back and the room door out to my balcony was not only unlocked, but actually open so anyone could walk right in (I believe this was a housekeeping issue). After being gone all day long and not having a safe to hold things, it was very disconcerting. The food was adequate, but nothing special – at all. The food was not plated well - just thrown on. It was not appetizing. All the menus were gone well before lunch (not a breakfast eater), so I couldn’t see what we were going to be having later in the day to know if I needed to special order. One day I found the extra menus in the garbage in the big room and dug one out (they were supposed to be available most of the day). Food - inconsistent serving portions. The most glaring example was the strawberry shortcake. It looked like a wonderful, healthy, serving size when we saw the first trays coming out. Then, when it came time to get ours, it appeared as though they had run out when putting all the other portions together. Hardly any strawberries, vs flowing over in the first that came, and tiny portions when ours arrived! We had the same issue with entrees, even at the same table. Some were almost double that of others. We originally thought people were ordering half sizes, but they were not, and people were disappointed (I was one of those several times). No portion control. I had a salad at lunch and the lettuce was dirty – caked in dirt in the crevices. It had not been washed. Very gritty, unsanitary and nasty. A couple of the servers could not pour without spilling. One server, at least, could never get orders (food and drink) to correct person at lunch. Cocktail hour food was nothing I ever wanted to eat. The gym was a joke. Three pieces of equipment stuck outside on the back of the boat. I don’t even know what to say about that, except I was planning on being a user and never tried them once. There were cracked ceiling tiles in my bathroom and the bathroom floor corners were nasty – not really sure if dirty or bad job on grouting (or more likely both). Entertainment? What a joke. From bingo to music that was straight from the 50s, and not high-end. Photos we saw ahead of time did not match our ship. This trip was misrepresented. I felt cheated. If I was paying $2500 for our suite, and been told it was a training crew, I would have expected what I got – 3rd rate service, food, rooms, balcony, gym, everything. I am posting an online review so others who are smarter than I (because they will do more research) will know to stay away. I relied on the person making the reservations, and they relied on the cruise line’s word and brochures. MISTAKE. Read Less
2 Helpful Votes
Sail Date: September 2017
American Cruise Line is our favorite line. I love the smaller number of passengers. The ships are lovely. Service is superior. Food is delectable, and we enjoyed the 1/2 portions! The cocktail hour is a big fun plus! The elevators ... Read More
American Cruise Line is our favorite line. I love the smaller number of passengers. The ships are lovely. Service is superior. Food is delectable, and we enjoyed the 1/2 portions! The cocktail hour is a big fun plus! The elevators were most important to me. This time we went to Seattle for the Puget Sound Cruise. On a pre-cruise package, we stayed at a beautiful Sheraton Hotel on Friday night. On Saturday morning, we had a pleasant tour of Seattle and were delivered to the ship (American Spirit) for lunch. We were very lucky in that the weather was sunny and warm, about 70-80 degrees or so. My husband is an early riser and often rode the bike early in the mornings. Walking tours are not an option for me with limited mobility (cane or rollator). My husband was able to do all the tours he wanted. I got to a number of good tours, but, at times, the buses were a long walk from the ship. My favorite tours were to Hurricane Ridge and to the Suquamish Museum. The drive through the forest to the Ridge was lovely, and the views of the mountains were spectacular. The Suquamish Museum was small, but very interesting. A young Native guided us on the tour. My husband especially enjoyed the Whale Tour and the Flight Museum. For this cruise, we had a fantastic speaker, Amy Traxler. She was most dynamic with tons of energy. She mingled with all the passengers and took many of the tours. Her "talks" were truly "gems" of knowledge. I even like "slugs" after one of her talks. Ha Ha. I was very impressed with her. This is not a cruise for children. Most of the passengers are older adults. There is nothing for children to do. Could that be why I like it so much? Yes, I would like to do more with this Cruise Line. Read Less
3 Helpful Votes
Sail Date: August 2017
I picked this cruise based on the availability of a 'solo' cabin, by the time the cruise was over had decided to again sail with ACL again next May. The ship was clean and well run, the Hotel Manager, Natalie Pozdol, and the ... Read More
I picked this cruise based on the availability of a 'solo' cabin, by the time the cruise was over had decided to again sail with ACL again next May. The ship was clean and well run, the Hotel Manager, Natalie Pozdol, and the Cruise Director, Jean Vielman (be sure and ask her to make you a Green Goddess) were truly outstanding, quickly responding to any problems, and arriving at rapid solutions. I had a 'solo' cabin, which was very comfortable, and had a balcony, which I made great use of watching the world pass, and seeing sights that I would not normally see. The professionalism from the entire staff was truly remarkable. Added highly to the enjoyment of the cruise. The ship's galley turned out some outstanding meals. The size of the ship allowed some really close-up visist to some interesting locations, especially the glacier, and to sail close to some of the wildlife, seals, whales, etc. The cruise was so enjoyable that I signed up for a cruise on the Queen of the West in May of 2018. I can honestly tell you to bring a size larger garment to wear when the cruise is over, the food is just that good, and the little extras insure that you will never be hungry. The open-seating and single time dinning allows for the easy making of new friends, and some great conversation. The trips ashore were very interesting, and of just the right length. This cruise was designed for us 'older folks,' and there is very little to do for young children. That about takes care of the review, to sum up,. a great cruise, staffed by some great people. Read Less
1 Helpful Vote
Sail Date: August 2017
A friend recommended this cruise line. We enjoyed both the itinerary and the small ship experience. It was more casual than we expected - comfortable and friendly. The captain was flexible and would stop or turn around if he spotted ... Read More
A friend recommended this cruise line. We enjoyed both the itinerary and the small ship experience. It was more casual than we expected - comfortable and friendly. The captain was flexible and would stop or turn around if he spotted wildlife we would enjoy seeing. The staff definitely wanted to please us. The on-ship entertainment was perfect; no big productions, mainly a couple of multi-talented performers. Excursions were educational - some more interesting than others. Living in a flat-land Midwestern state, we were awed by the vistas every day of the cruise. The other passengers were as enthusiastic as we were spotting bears, mountain goats, seals, sea lions, eagles, puffins, otters, and icebergs. It was thrilling to hear the "thunder" prior to seeing a piece of a glacier fall and plunge into the sea. Birds rushed to that location to feast on the small fish that were brought to the surface. Our best cruise yet. Read Less
American Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 2.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 3.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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