American Star Cruise Reviews

The brochure made the cruise line sound wonderful. Paid twice as much as other cruises and received a Motel 6 experience. I cried. Within 2 minutes I realized we had been duped. Asked for an immediate refund. No matter what, no refunds. Old, cheap furniture. The bathroom had a urine smell. There was no headboard on bed. The cheap blinds didn't work. Bolts were missing on window frame. The ...

I chose this river cruise line because of safety issues during the Covid-19 pandemic. I was a little stir-crazy from a year without leaving the house and decided to stay in the US after vaccination. This line caters to adults and has very small ships and very strict pandemic protocols. Currently, all passengers must have proof of vaccination and must be tested by medical personnel before ...

We wanted to cruise the inland waterway. I thought this would be a luxury cruise because it was so expensive. The ship looked old and tired and the cabin was disappointing. They only had one elevator that was like a coffin and I didn't;t see any lifeboats, so no lifeboat drills, how do they get away with this? No phone in cabin and we had to ask for soap and toilet paper and waited hours for ...

We have been to most areas of the United States, but haven't spent much time in the Southeast, so we chose to take the Historic South and Golden Isles cruise on the American Star with American Cruise Lines. From the start, ACL took great care of us, with our pre-cruise hotel arrangements and transportation to the ship. Check in was a breeze (even with the Covid precautions the ship staff took) - ...

Had an absolutely wonderful time on this cruise. The American South is so beautiful and historic and seeing it by river was perfect. The excursions were top notch with interesting and knowledgeable tour guides. Two of my favorites were the Lowcountry Heritage tour In Beaufort and the Secrets of Savannah, which was a night time tour of Savannah. Very easy to get on and off the ship at your ...

We were looking for a trip in the US and this one on the Intracoastal Waterway was a good deal compared to the same trip on the same boat with Road Scholar. Based on reviews on this site we weren't sure what condition the boat would be in. The boat had new carpeting and paint and was in good shape. The stateroom was good sized and comfortable. Our only issue was that the shower wasn't ...

This was our 9th cruise with American Cruise Lines so we are obviously satisfied with their overall performance. There have been some cruises where they failed to live up to their motto: "Small ship cruising done perfectly". That is a very high standard that they have set for themselves and they have, on occasion, failed to meet it. Their Customer Service team has been slow to address our comments ...

I chose this cruise line because they had the itinerary we were interested in. The seaside towns and islands visited were quaint and picturesque. Everything we were hoping for. The ship, however, was horrible. I found the crew to be uncaring and lazy. I brought our issues to the attention of the hotel manager early in our cruise, and while she was friendly, and said she would correct our issues, ...

This was our fifth cruise with this company. We did the cruise called, "New England Islands". As usual the food was memorable. And as usual service at meals goes at a slow pace. For the first time on a cruise I had servers dump food on me - twice! They also had a specific problem at breakfast. I believe most people are eager for the first cup of coffee in the morning. That was very very ...

Would not recommend to others. Food and service only fair. Overall rating on scale of 1-10 would be seven (7).Cruise director attractive and friendly but inefficient. Made a number of mistakes for our group on excursion scheduling. Hotel director inexperienced as was the entire crew. Cabin service was ok but not great. On two occasions room was not made up until the afternoon and then only ...