Chose cruise to visit cities not yet visited in Spain. Because three destinations were cancelled we still have not seen some of them. We were told of bad weather but did not experience much. Seemed premature to cancel two stops. Otherwise cruise was just as good as previously especially the food! Entertainment with a singer and comedian very good but ships company only average I would say. The breakfasts were good apart from the very well done streaky bacon which wouldn't stay on your fork. The waiters were very attentive. Lunch on the last day was very special with loads of seafood including lobsters and jumbo prawns.As last two stops were cancelled we had five continuous days at sea which got rather boring as the weather got colder as we got nearer home. I did have a good book thank goodness. Got fed up watching tv in cabin and saw some truly weird films! Only seven out of ten for this one Read Less

First time with Fred Olsen and got a great saver deal. Sailing from Dover was so easy with excellent parking arrangements at the port and easy embarkation. This smaller ship is has a very friendly crew and staff. Excellent shows and entertainers in the bars and loung areas. Drinks and spa treatments are a reasonable price - much better than any other cruise line I have been with. Five course evening meals were excellent and although the size of buffet seemed small at lunch and in the cafe - actually the range of food on offer was good and quality good. Shore excursions were reasonable and shuttle bus service cheaper than other cruises. Disappointed that only got one full day in each port in spite staying overnight but it was very pleasant gliding down the Seine and watching the world go by. As it was half term, there was a kids club on board. Really, really enjoyed the trip and would go with Fred Olsen again. Overall it was an excellent break. Read Less

Cruise was 5 nights from Rosyth to Orkney and Shetland then back again. Went with friends so a party of 4. First cruise for our friends who wanted a short one to see how they liked it and asked us to accompany them and "show them the ropes" (this was our 4th cruise with Fred. As usual the cabin, staff, service and facilities were excellent and our friends were very happy - the food in particular impressed them. Overall we all enjoyed the cruise, the food especially, well up to standards and [our] previous experience. Only niggles were at embarking at Rosyth - no facilities for disabled or people with special needs e.g. wheelchairs as at an airport. However Fred staff were great and fast-tracked my party (with 2 disabled) through when asked about this. Disembarking from ship was unusually slow and tedious allegedly due to high tide creating a steep gangway. However once again when we enquired Fred staff were apologetic and we were fast-tracked off the ship as were other disadvantaged folk. I suspect these niggles are mainly to do with the port and not Fred as Rosyth is not used much by cruise ships (maybe Fred only?) and perhaps the port considers it not worth upgrading - although legally it may be on shaky ground. I am not certain as to whether our friends would take another cruise with Fred or anyone else. If this review was on behalf of my wife and I alone the niggles would not be an issue and it would get 5 stars - we are booked again with Fred for next year... Read Less

Cruise L1917 Isles of Scotland 1.8.2019 This was our first ever cruise and we had expected much better considering the cost. The M.S. Balmoral had its last refit some 10/11 years ago and it is looking very tired. Our cabin was showing the signs of wear and tear with the bathroom being particularly poor - cracked tiles in the shower and not very clean. Soundproofing between cabins was below acceptable levels. The food was of a good standard but nothing exceptional. Waiting staff were very efficient albeit there was a sense of being rushed. Entertainment was mediocre. I overheard two different people refer to the cruise as "Butlins at Sea". Considering the cost of the cruise it was disappointing to learn that one would have to pay an additional £26 per hour for internet access! We waited until we went ashore to catch up on emails etc! The last straw for us was the disembarkation which took 1.75 hours (and we weren't the last off!). Had we not been asked to vacate our cabins then we could have had some comfort before leaving. As it was the aisles and stairways were filled with people (many elderly) sitting on the floor. An appalling way to end the holiday. However to finish on a positive note, we were able to visit The Orkneys and Shetland which was a delight. Read Less

We chose to sail from Rosyth which was completely hassle free, on a glorious summer's day. We were happy with our outside cabin and didn't miss having a balcony. Room of a good standard. Always plenty of hot water for showers. All staff were very courteous and friendly. Food was good and I think we were very fortunate dining in the Spey restaurant as the picture windows gave us wonderful views as we travelled the fjords. Nothing anyone can do about the weather but we were so, so lucky.....clear blue skies and glorious sunshine! Evening entertainment was very enjoyable. We chose the drinks package which worked very well for us. Only used one official excursion to a glacier plus lake trip which we thoroughly enjoyed. Would we go again on this same trip? We wouldn't...as this one was so good it couldn't be bettered. What more can I say....we loved it!☺ Read Less

Fred Olsen were recommended by family members. The fact that Balmoral sailed from Rosyth (near Edinburgh) was so handy for us and saved us a flight to Southampton. Our cruise to Norway far exceeded our expectations and the glorious weather was a huge added bonus! From the minute we arrived at the port terminal until the day of disembarkation, staff constantly went over and above to ensure everything was perfect. They were so friendly, attentive and generally interested in making sure everything was right and that you felt special. Our waiters in particular, Vilroy and Flacher, were simply excellent! The food was wonderful and the great choice of menu ensured there was always something for everyone. Afternoon tea is a lovely treat, especially if you have had a busy shore day. We also enjoyed the special Observatory Lounge Afternoon Tea on one occasion and would certainly do this again. The service, food and ambience was wonderful. Entertainment ranged from a very talented flautist and guitarist, to cabaret style shows. All shows were very entertaining and had full audiences. My only suggestion would be to make them slightly longer! Most were around 45 minutes - an hour. Our cruise itinerary was excellent. The port talks gave us a good insight of each place we were visiting and the captain kept us well informed. To see Norway with blue skies every day certainly allowed us to see it at its best. We didn't book any shore tours as we prefer to do our own thing, although did book the RIB trip from Hellesylt, which was very worth while. Bergen - We berthed very close to the town centre so walking around was easy. Loved the Bryggen area of old wooden houses and the fish market. The tourist information at the end of the harbour has a lot of great maps and information. We took the funicular up Mount Floyen and had great views over the city. There's a lovely walk from the top (about 20 minutes) to a small lake where they offer free canoe hire. Flam - We booked our own tickets for the Flam railway and were on the first train of the day. Tickets were sold out on the day so do book these in advance. What a beautiful journey through the mountains and past many waterfalls. There was only a 15 minute stop at the top and many people got off for tours. It meant we were able to have a carriage to ourselves on the way back down allowing us to take photos through an open window. The carriage had been reserved for a group of Japanese tourists so there was no English commentary in this carriage, but it's worth doing if you are keen to take photos. Would also recommend the Flam bakery for lunch or a snack. The aromas of freshly cooked cakes and breads are amazing! After lunch we walked to Flam village (about 1.5 hours round trip). This was a lovely way to see local life and to walk by the crystal clear river. Olden - we took the open top bus that was parked on the quayside. It was good to see the lakes and beautiful scenery, but I think if I were going back I'd take the Olden Adventures bus to the glacier as that had more options for walking. We did our own circular walk from the town centre to the beautiful red Olden Church, crossed the bridge and walked the far side of the water back to town (about an hour). This is a lovely peaceful low level walk with beautiful views. There's not much in Olden town centre so if you are not able to do local walks, then a shore tour would be worth doing. Hellesylt - beautiful place at the end of a stunning fjord. We walked up to the church, then crossed the bridge above it to come down the other side of the waterfall. You get great views here. Our RIB adventure was excellent. Our guide lived on a local farm and told us a lot about farming life and local folklore. Would thoroughly recommend doing this. It's a great way to see the Seven Sisters Waterfalls and the fjord from close proximity. We loved every minute of this cruise and would do it all again. Will maybe do the two week Norway cruise next time! Would certainly recommend Fred Olsen. Read Less

I enjoyed my visit to Iceland first cruise with Fred Olsen Balmoral. The Balmoral is a nice country feel ship. I liked that it has just over 1000 passengers and not thousands and thousands of people. Saying this I may try the smaller Boudicca for my next cruise. Our cabin was 4041. I was quite happy with our twin cabin and liked having the picture window. I would not like a cabin with no window. The ship is kept clean and sanitised and hand sanitizer is used before going in the restaurants. This was my worry about cruising hygiene but I had no worries on board as everything was kept clean. I never once found the toilets dirty and staff were regularly checking and cleaning. Our cabin was cleaned daily too plenty clean towels. The food was very good we had alacarte each evening and the food was delicious. Our waiters were very attentive and friendly. Most of the staff on the ship are really hard working very good service from the staff. The tours were organised well no hassles. Everything was organised great on the ship. It was great on the deck too can always find a quiet spot. Read Less

Delighted to say that on this cruise the regular afternoon teas were a huge improvement on last years which were a disaster. Someone must have read my last report.Still an unacceptable waiting time for orders taken in bar sometimes, but staff worked off their feet. All crew members had very pleasant attitude and were keen to engage with passengers if encouraged to do so. Atlanrtic deck cabin was clean, roomy, bathroom/shower room was spacious with plenty of shelving and wardrobe and storage space in cabin was excellent, Plenty of public sitting areas, no need to seek a place to read or chat while at sea. We had ample time in the interesting ports to do visits and walk arounds. Wish we could have visited the Faroes on this or Norway cruise though. Wonderful destination.Wholeship was sparklingly clean and pleasant to live in for duration of trip, Only downside was the state of the public toilets on the ship, they could all do with a serious makeover.Surprising, as the cabin ones were excellent. Read Less

Restaurant and staff in outside bar are offish and service for drinks slow Restaurant staff. You catch their eye and they immediately walk away Yet rush you when eating to Move you on as quickly as they can Food School dinners from the 50’s only worse We are in Orkney and Shetlands the ultimate fishing area in U K yet a huge bowl of crab sticks on buffet Kipper for breakfast. Boil in the bag with raw onion on top Milk not fresh UHT Sunday lunch. Roast pork yet not a pig in sight. We are in the land of some of the best beef and lamb in the world We paid 3k for 5 days The cabin and cabin staff perfect. Such a shame that the food and service in restaurants did not match The restaurant staff and bar staff in the outside bar was slow if you ordered drinks Food in restaurants with additional costs was acceptable but same menu every night Balcony filthy. Old ash tray on balcony from last visitors Recliners dirty We have been on 9 cruises Queen Mary. Star Clippers. Windstar Read Less

We chose this cruise as there was a good chance of seeing wildlife. We were not disappointed. They had a naturalist onboard who spent many hours on deck looking for whales etc and then got everyone interested in looking also. The ports of call were just right especially as we stayed overnight on the ship in Reykjavik. The check in at Rosyth was so easy. Pulled up in our car and had the luggage taken away, all we then had to do was park the car and check in. Quick, easy and onboard in no time. The staff on The Balmoral were fantastic, very attentive but not intrusive. Superb food, especially in the Buffet restaurant. Nice size of ship, not too big. Our cabin was a picture window cabin on deck4, plenty of room and great storage. Good mix of entertainment and we particularly enjoyed the various talks. Very reasonable priced drinks and great to have access to tea and coffee 24/7. Thoroughly recommend Fred Olsen, this was our first time with them and we hope to use them again. Read Less

Having just returned from our 5th Fred Olsen cruise, this time 11 nights from Rosyth to Iceland on the Balmoral, I can say without reservation the experience was excellent in all respects, having given some "room for improvement suggestions on our last cruise on the Black Watch", I feel it is appropriate to compliment Fred Olsen on the Balmoral, overall food was excellent, and well presented, the authentic Indian lunch buffet was extremely good, the dinner menu in the Ballindaloch restaurant was varied and provided food of consistently high quality, service was impeccable. The cabin was of a decent size, comfortable, with the TV system working well, although I would suggest some sound insulation behind the TV would have been beneficial as the TV in the next cabin was also mounted on the wall and was a bit intrusive. Stewardess was very efficient and particular in cleaning, we had a picture window on deck 6. Entertainment was fine if not exceptional. Embarkation and Disembarkation were trouble free and fast, although it was a bit of a jumble trying to extricate the suitcases from the marquee. One thing noted was there was no bar drinks menu, so one could not peruse the offerings having to ask the waiters what was available, also prices were not on show, meaning unless the waiters were asked the price was only given when the receipt was supplied. Would certainly book with Fred Olsen again, on another ship? only if the reviews were as good as the Balmoral. Read Less

Sailed from Rosyth, local for Edinburgh Short cruise, just right for a first cruise, staff all charming and nothing was too much trouble. Food was great, ship was very clean, entertainment excellent.. Shore excursions were informative. Sadly weather not great, a bit cold and grey, but the sun appeared at times. Strongly recommend dining in the 'grill' at least once. 6* dining experience. If I went on another cruise I would have an outside cabin, at least one with a porthole. The interior cabins can be a little disorientating (telling night from day). The ship was very clean, the gangway staff were very helpful when the ship could not get into the port. They helped with my wheelchair and were always smiling. The library was a bonus, as I forgot a book and the chocolate and coffee shop was delicious.The shop staff were very helpful. We met some lovely people and being a small world, we met a couple who knew my daughter's in laws and were from the same village! Amazing. Read Less

We live in Edinburgh, the sailing was from Rosyth, and the itinerary was very interesting. The check in went slowly but smoothly, parking procedure very good. The gangway was very steep, very narrow and entirely stepped, with wide flat areas on either side. Many passengers were elderly, using sticks for support, and found it very difficult. These people make up a large part of Fred Olsen Cruises customer base, and I found this astonishing. We scanned our cards ourselves, with a crew member checking it- not a word, no eye contact from any member of the gangway crew, then, or at any time during the cruise. The ship is beautifully maintained, inside and out, with comfortable lounges and plenty of artwork and photographs. Dining in the Balindalloch restaurant was good, food excellent and waiters very smart in grey suits. The Palm cafe was lovely, with seating overlooking the pool. The food was fine, but coffee generally cold, with staff morale not too good. The cabin (3072) had been refurbished and was well equipped, with a proper full sized shower area. There was, however, no sound insulation at all. There was almost nothing in the way of engine rumble or other mechanical noises, but it was as though the occupants of the cabins on either side were in beside us! They were selfish idiots with no regard for anyone- we were also idiots for creeping about like church mice! Entertainment was pretty good- a singer/guitarist in the Morning Light lounge was very good, with a most pleasant manner. The Neptune show lounge was very smart, with a resident 6 piece band. The British song and dance group were good, as were comedy and speciality music acts. There were also 2 afternoon classical piano recitals which were wonderful. The dancing classed in the Neptune were very good, organised by a Scottish Husband and Wife team. Reception and shore excursion staff were very polite and helpful. The promenade deck had seating in several areas, but there was not enough depth to accommodate loungers. There were plenty of these round the pool, though, as well as on deck 11. Fred Olsen claim a 60% return rate, and I believe it. Many guests were treated like old friends by some crew members. We only did 1 shore trip- the Monet House and Gardens, which was excellent, but there were plenty choose from. Some people were disappointed to find the trip they wanted fully booked, so it's best to book in advance. The clientele was almost entirely Scottish, and we met some lovely people, but if you are looking for a more mixed crowd, Rosyth is probably not the best staring point. We enjoyed the cruise- the ship was very smooth and quiet, there are quiet areas to hide away in. There does seem to be a problem with staff morale- a lady at our table was actually shouted at by a waiter for not being able to understand his broken English! There were plenty of "suits" in evidence, so the problem has to be in management quality rather than quantity. We asked someone with a cabin on deck 6 about the noise from adjacent cabins, and it appeared to be no better than ours. That would probably prevent us from taking another cruise with Fred Olsen, which is a pity, as there is so much to like. Read Less

Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot cheaper to do yourself and there were plenty of seats. Guest service manager very helpful as had to move cabins as extremely noisy. Noticed a lot of cutbacks. Eg no conditioner or body lotion in cabins. However food was outstanding served by Sam and Joe who were brilliant. Entertainment on a night was good. Cocktails seemed mainly fruit juice having been teatotal for 30yrs I thought a few alcoholic drinks would be a change. Strangely there was no effect. Service was fairly quick. The gym in a great position but vastly overheated to dehydration level with one small water fountain pretty hopeless when you have to leave the equipment to get a drink. We are used to having all our baggage taken off us at check in not done in Newcastle they will only take suitcase no suit bags or small cases.which were heavy. Class them as hand luggage. On leaving ship to come home Newcastle is very disjointed. This was my 4 time with olsen and very much my last. Wasn't keen before but Newcastle is near home. Southampton is worth the journey to board a better cruise line cunard is unbeatable and cheaper Read Less

Always wanted to see the Fjords and this ship seemed like a good size to experience this .We has a good midship cabin near to lifts etc . the dining onboard we could not fault exceptional . The shows were all very good the service of bar staff and restaurant staff again excellent . The only complaint we had that our drinks package which we paid for did not include Sherry yet its cheaper to buy than Whisky Gin etc which was included . Maybe this could be reviewed before we book another cruise with this line . We were very happy with our ports and shore excursions all picture postcard and beautiful and the courier information very educational . There were lectures given in the Theatre also about the ports which helped people decide which they wanted to do . We will travel again .Hope she can get her Sherry . Read Less

Been with Fred before and loved the friendliness of the staff, the food, the service and the Balmoral is not too massive and plenty of room to sit and relax. The excursions were very disappointing. This is not a cruise for wheel chair users. Malmo had many cobbled streets which make it very hard for the pusher and very uncomfortable for the sitter. It was a bank holiday so 90% of the shops were closed and the town is dull and uninteresting. Visby was even worse and almost impossible for wheelchair users to get around. Stockholm was OK and visits to the Abba museum and the Varsa museum well worth it. \but yet again, the city is nothing to write home about. We went on the evening city tour and the guide really struggled to tell us anything of interest and the cost 04 £48 per person was ridiculous for a 2 hour coach ride. And so to Gothenberg where all museums and the fish market close on Mondays. We took a hop on hop off bus ride around the city and stayed on the whole tour as there were absolutely no places of interest. So the itiniery was very poorly arranged given the closure of shops, museums etc. The staff on the Balmoral are just brilliant. They are mainly from the Phillipines, Thailand and India. They remember your names and what you normally drink, how you like it etc within a few hours. They are always smiling and so helpful. The embarkation was quick and efficient but the disembarkation was a shambles. There were a few good evening shows and some good entertainment in and around the bars. All in all, a disappointing experience not helped by awful weather but we will sail with Fred again Read Less

I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it stuffy and through the night it seemed to go off altogether, maybe to save money- so very poor sleep quality. Obviously we reported this and it was supposedly checked out twice and found to meet the required temperatures. It did not meet ours. We were offered another similar cabin which we examined and found to be no different as it was in same vacinity. We spoke to other people on the ship some found theirs too warm and others found theirs too cold. Never had this problem before and have cruised many times. For the price we paid I would have expected a decent pillow to rest my head on but they were obviously job lot and I I awoke every morning with a creek in my neck - there was no bounce back whatsoever. I ended up having to put towels underneath to get some sort of support. Please note you no longer get branded spirit in the basic drinks package so another cut back making FO even less value for money cruise line. Food in general was good and much better than it had been on our last Balmoral cruise, so you can't judge them all by one. Staff were excellent except for one group serving in Ballindalloch at lunch time to whom everything was a bother. Entertainment disappointing - was a bit on the scarce side and very mediocre. The places we visited were so so, except for Kiel canal which unfortunately we could not go through on the way there due to windy conditions. We found there were a lot more very elderly and infirm, disabled passengers on this occasion. Definitely the best part was meeting some very nice people and making friends. Read Less

Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices have rocketed by up to 70% ( beware ' Anchor Fares ' you will be second class guests even having to pay a large sum for a couple of clicks on a computer to change your unfavourable dining time ). Quality of food has fallen dramatically, they used to have the very best food, now the meat is tough ( pork steaks, veal etc. ) Food in the self service buffets is always no more than very lukewarm, cold bacon, uncooked vegetables, far less than al dente, just dipped in warm water. The breakfast marmalade and jams are cheap, bulk bought and tasteless in open dishes rather than the tasty individual sealed packs and immediately adjacent to wheat bearing bagels so the crumbs can contaminate the jams with gluten. Scrambled eggs very cool and so runny they could be poured; horrid. Never once was steak or prawn cocktails on offer, unlike other cruise lines where they are staple every dinner. A New Maitre D' needed, bring back Mr Angel. Same guest artists twice each in 7 nights. Good theatre company, though. No interesting guest speakers Captain waiter in Palms never once spoke to us, not even a greeting. We ate there over 30 times. Dirty looking, food ingrained table mats in Palms restaurant, no doubt bacteria bearing. Mentioned this but they were only ever wiped over with a damp cloth, and, to think, cruise lines worry about Norovirus !! Only place where good food available is The Grill, at £20,00 per person extra, but even that is over priced, no soup on menu. Only good coffee on the ship in there. We have recommended Olsen to many friends and obtained many customers for them but we can no longer do so as there is far better value on other cruise lines. We have three further cruises booked, none of them with Fred Olsen. Only consolation of this cruise was the wonderful staff (mostly ) Read Less

We chose this cruise, our first with 'Fred', entirely on price as ridiculously cheap at £45 per night.pp. We have visited all the destinations before which made it quite relaxing. For the price you really can't complain about anything. The staff are fantastic to a tee. Ever single one we met was polite,courteous, smiley and friendly. The food is superb, as good as any we have been on including Cunard and P and O. Exception being afternoon tea which we felt a little lacking. It irks a bit being asked to pay to change dinner sitting. Most other cruise lines are helpful and try to do this for free. Not a good first impression. We particularly liked the way the buffet restaurant opens out onto the open back decks allowing al fresco dining with great views. Many modern ships lack this with rear decks reserved for cabins. Entertainment in the theatre is absolutely superb, great acts all the way through, very polished and a great live orchestra for every show. The theatre seating though is awful. The mix of sofas and swivel chairs just doesn't work. The levels are all wrong and getting past is difficult. Many drinks spilt from silly table design. Replacing the swivel chairs with another row of sofas would be far better. And why oh why must they serve drinks during performances? It is bad enough with inconsiderate guests and unfortunately some staff members, (good to see the comedian laying into one of the repeat staff offenders!) getting up and moving around or talking during performances, with waiters taking orders too it is so disruptive. Surely people can survive for 45 minutes without ordering a drink and if one is that incontinent surely it is polite to sit at the back? Some polite reminders needed at the start of the show perhaps? Other bars were of mixed quality entertainment. The string quartet were superb, we felt they needed a 'quiet zone' so that they could be fully appreciated.. The ship itself is mixed. Inside areas: Some areas have been revamped and look great such as the observation and lido bars and the library/card room. We didn't use the spa/gym but this looked superb with the best views on the ship. Much of the ship though is dated and has a bit of a motorway service station come care home vibe. There is no 'wow factor', However it is all comfortable with plenty of lounge areas and does the job. Outside decks: We love the 'stacked' rear decks. Plenty of space and often sheltered on sea days. However, excepting the revamped lido lounge, it is all rather tired looking with rust stains around the pool etc. The sunbeds are ancient and well past their sell by date. There are plenty of them though. What really disgusted us was the way too many people lay with sweaty bare skin direct on the fabric with no towels. Yuk! There really need to be pool towels handed out on deck, not just in the cabin and some signage encouraging their use. Our man gripe would be cleanliness. We were pleased that there was enforcement of hand gel use at the entry to restaurants. There were however, too many sticky and smeary surfaces throughout the ship. It didn't gleam like other cruise lines we have been with. Chairs in the lounges with sticky wooden arms. When you pick up a chair in the restaurant your hand would stick to the back. Tables not wiped down when resetting in the buffet etc. This really needs attention. Getting on and off the ship was flawless and we liked the way that independent travel is not discouraged as with some other lines. Bus pick up points etc are advertised. All in all though fantastic value and a very frienldly down to earth ship. With the October refit hopefully addressing some of the issues and some attention to cleaning standards we would certainly use Fred Olsen again. Read Less

We usually travel with P&O during the January - March period to escape the British winter but they had nothing new this year so we thought a return to Fred Olsen with a different itinerary would be different. We travelled on Balmoral 10 years ago and she has been sympathetically updated since and is very well maintained. The problem we had last time still exists unfortunately - she is just not up to maintaining her itinerary in heavy weather. Whereas P&O ships maintain 18 - 20 knots, we were down to 11-15 most of the time. This adds to the length of any passage; 6 days on the Atlantic rather than five for example. We missed 2 ports owing to this and our time in many ports was often reduced to little more than a half day. As we actually visited 13 ports in 62 nights, it was lucky that we enjoyed sea days! Fortunately the Atlantic was kind to us both ways so we lost no time there. Unfortunately the ship picked up a fishing net in the Pacific (not anyone's fault despite popular opinion) and we were reduced to 10/11 knots maximum. Fortunately we were able to fix the problem in San Diego. All credit to the captain (and the excellent Cruise Director Elliot Taylor) who ran two forums for the passengers to explain the issue and its implications. He didn't have to do it and it was much appreciated. As a result, tours to Los Angeles had to run by coach from San Diego which was not viable for many. An unexpected side effect of the change to the itinerary was that in retrospect our days in the US ports co-incided with the few days of good weather during a cold wet period there. The original itinerary would have meant our visits would have quite bad weather. So it wasn't all bad luck! The crew, as always on Fred, were terrific. The Filipinos particularly appear to be a joyous and optimistic people and are so friendly and accommodating. On 'special' nights, the bar girls were often allowed to dress up in all their finery which made some of the passengers feel very old indeed! The crew shows are always a 'Must Do' on a Fred ship. The entertainment, particularly the Show Company was pretty good, as was the lecture programme (which included two submarine historians strangely). Violinist Michael Bacala was the star of the cruise for us - and it was good to see Captain Henrik Mattson keeping up the Fred tradition of getting involved by being thrown in the pool on one 'Pirate' event! One thing that did disappoint a little was the quality of the meals; the dinners in particular. They were often unimaginative and not very well done which was not usual in our Fred experience. On P&O the same meals are served up in different combinations to add a bit of variety but on Balmoral the menus were fixed - and appear to have been so for several years in some cases. The two Canal transits were well commentated, in good weather and full of interest. We actually did the transit four times - twice by ship, once by coach and once on the Panama Railway heritage train which is 'must do' tour. The ship had around 900 fellow passengers aboard - well below the ship's capacity. This was probably because we had many singles (who were well catered for) and nearly always good mixers. Inevitably the age profile was older but we found most people to be pretty friendly and they were nearly all frequent Fred travellers ; we were surprised by the loyalty everyone expressed. Fred really is a family concern. Whenever we encountered a big cruise ship in port, universal revulsion was expressed! Interesting since so few of our fellow passengers had ever sailed on a bigger ship! Fred does deservedly well to keep such a loyal following - hopefully they have a business strategy to cater for when we all die of old age! It was a good cruise that rolled happily along with lots to entertain us on the may sea days. Maybe people who are more interested in destinations would have been disappointed by our progress but we enjoyed it. Read Less

We chose this cruise for the chance to see LA and San Francisco. what did we see . More sea than expected. All went well until we exited the Panama canal then an argument with a fishing net ( we lost) reduced our speed to 8 knots and our itinerary was lost as well , missed ports, reduced time in port and more tendering . LA no chance ,San Francisco 3 days down to 1and a half , We went to El Salvador a port I would have liked to have missed reminded me of Aden in the 60s only thing missing was the gunfire. Management seemed very reluctant to tell the paying customers what was going on. No news being good news I suppose. This would have been the time for the cruise director and onboard show company to shine but no they didn't rise to the occasion, The onboard activity was sparse ,the art class was in the hands of two lady ex teachers who thought they were still at kindergarten . I'm afraid I didn't stay the course due to the constant arguments , not the passengers the teachers. The craft class was good The food was good as was the restaurant service , cabin cleaning seems to have taken a down turn, balcony's not cleaned and windows dirty, we came back one day to a line of dirty footprints across our carpet ,not ours and housekeeping was very reluctant to clean it. We returned home to a letter apologising for all the problems and offering 10% off our next cruise provided we booked direct and within a year. Fat chance my money will now go elsewhere. I've had many cruise's with Fred in the past, most times things have gone wrong one way or another but this time they surpassed themselves and sadly they don't seem to care. Read Less

Not many people post about Fred Olsen, maybe because so many passengers are returning guests, on this cruise over half those on board had silver Oceans club membership or above, so Fred must be doing something right. We were on our fifth cruise and third with Olsen, also our second on the Balmoral The itinerary to the Canaries was similar to our previous time but we did not mind because we like most of the ports and the purpose was to celebrate a big birthday somewhere warm and at sea. It turned out to be a special experience. On the birthday morning the ship docked in Lisbon which we think one of the most beautiful arrival settings in the world and the sun was shining to give us a great day out with lunch on a restaurant terrace. Back on the ship in the evening there was the traditional Fred Olsen birthday cake and greetings at dinner. I had been advised when booking to have my birthday treat package on a sea day, so the champagne breakfast came the next morning complete with smoked salmon, fresh fruit and all the trimmings. Also included is a photo session with the ship’s photographers which resulted in some lovely photo memories to bring home and we have them on CD so can print all that we want. I would recommend a Fred cruise to anyone with a special anniversary or birthday to celebrate. Back to the practicalities: embarkation was the easiest we have ever had, parked in sight of the ship and were on board by 1.30 with all the luggage. The only down side at the beginning was that we were assigned the 8.30 dinner which we tried once but it really does not work for us. So top marks to the maitre d’ and his assistant for giving in to my pestering and reassigning us not just to the 6.15 sitting but also to the (as I think nicer) restaurants on deck 10. I have to say I think the quality of food is not as high as it used to be, on our first cruise back in 2012 on the Black Watch we were really impressed but not this time. There were 3 new port calls for us (but in the event only two as one was dropped at the last minute): the Unesco biosphere island of La Palma where we went on the excursion to the magnificent volcanic crater. A spectacular visit, just marred by the guide having to hurry us all the time, as the ship only had half a day in La Palma. On the way back the call was A Coruna in northern Spain, a stylish Spanish city in a beautiful setting. The other port calls we had been to before (Tenerife, Las Palmas, Madeira, Puerto Rosario on Fuerteventura), so for those who like to make their own port arrangements, here were our ideas this time: Madeira: walked along a levada; Tenerife: shopped in El Corte Ingles; Las Palmas: hired bikes to cycle along the prom; Fuerteventura: wandered into town for a coffee (again only half a day but you wouldn’t want any more). As before with onboard entertainment, we rate the ship show company and orchestra really highly. We often find the regular bands better than the featured artistes, but this time were impressed by trumpet player Leo Shavers, and also by some good classical concerts. I’m not sure if Fred Olsen has given up on sail away parties, but there weren’t any, and we missed the fun of those occasions. Finally disembarkation, the speediest ever, we were back in the car and on our way out of southampton by 8.45. In summary, the cruise more than met our hopes and expectations. Ps there was a problem with norovirus cases but generally special arrangements were dealt with graciously and effectively by the crew. Read Less

We wanted to get away for some summer sun in January but didn't want the hassle of flying so a cruise from Southampton to Madeira and the Canary Islands sounded perfect, and it was. We couldn't believe how smooth embarkation was. On arrival at Southampton a member of staff was ready to whisk our bags away before we had even parked and within minutes of arrival we were sat in the Observation Lounge with a G&T. The crew were friendly, helpful and very efficient. The ports we visited were all interesting and the days at sea gave us a chance to relax. We were very lucky with the weather as the Bay of Biscay was calm. There was an outbreak of Norovirus (only to be expected) and full marks to the crew for stepping up to all the additional duties with a smile. Bottom of the class were the passengers we saw taking plates of sandwiches from the cafe back to their room, eating them on their way and then touching the handrails - hardly hygienic; the partner of a quarantined passenger who was determined to go on his booked tour excursion even though the captain had said he was not allowed ashore and the passengers who refused to use the hand gel. Only downside was the decision to ban jogging outside. The gym was hot and running machines are not good for knees. There are many responsible joggers who like to run in the fresh air and are always considerate to fellow guests. Come on Fred you could have some 'jogging time' on deck when other passengers could be warned to keep an eye out for runners. Read Less

Fred Olsen Balmoral – Xmas/New Year 2018/19 – Canaries All in all, this was a most enjoyable cruise and a great way to spend both the festive season and celebrate my husband’s birthday on Christmas Eve. This was our first time with “Fred”, although we’ve cruised a lot since getting the bug a decade ago. Compared with other lines, we were delighted that there was no constant hard sell, ship wide announcements were kept to an absolute minimum and queueing was practically non-existent. Of course the ship photographers were there as you ate at the gala dinners, but not always as you got on and off the ship - perhaps by the time we disembarked, they were on the excursions looking for material to go on the DVD. We always buy one and are looking forward to watching it on a snowy day – they’re really a great way to remember the cruise. One morning, I saw a photographer having breakfast, so took a photo of him, then told him it would be ready the next day! I thought it was funny, but have no idea what he must have really thought - he simply smiled very politely, then got on with his breakfast! Embarkation was truly straightforward, as was disembarkation (we cannot fathom why people sat on the stairs waiting to get off the ship when there were plenty of places to sit and wait). The only time we could have queued was at the Captain’s Receptions, but even then, we sat nattering to other passengers and waited until the queue had gone down. That really is the beauty of sailing on a smaller ship. I’ll get the one downside (British Night) out of the way so we can concentrate on how lovely everything else was. With the way politics are, perhaps something more neutral might be more appropriate. Why on earth would you travel abroad and bring that horrid jingoistic nonsense with you? We’re there to see the world and be ambassadors for our country, not to tell people we rule the waves! We were on second sitting, and rather tired that night, so watched the show from our cabin. We were astonished that the Boomtown Rats (Irish), Debbie Harry and Meatloaf (both US) were featured as the “Best of British”, not to mention Riverdance! And don’t get me started on the bit where they all dressed up as school children. Anyway, that was the low point of the cruise for us, and I’m sure other opinions are available. I made my own little protest by wearing a blue shirt with a yellow bow tie which surprisingly got some very positive comments from those who had cottoned on to the colours of a certain flag it resembled! I also wore a red, white and blue rosette (or was it perhaps bleu, blanc, rouge?) We bit our tongues on the “B” word and tried to forget that many of our fellow passengers had probably voted for the mess the country has found itself in. Such a shame, as we’ve never met such a friendly bunch on a cruise ship. It is sensible to steer very clear of any mention of politics, not wanting to ruin our holidays, nor anyone else’s! Anyway, before I lose you completely, let’s go back to all the positives, and that must start with the cruise highlight - the pantomime. This will be etched in our memories forever. It was definitely worth Andrew Robley (the Panto Dame) bringing 14 suitcases aboard, even though his mum was found clambering over them in her cabin! The theatre entertainment overall was a high standard and very enjoyable. Inside Cabin 4154 The cabin was small and the L-shaped layout of the beds made the best use of the space available, although the unit housing some drawers and the console for lights, announcements etc went behind one of the beds, just giving an extra shelf (which came in handy for my husband’s birthday cards to be displayed). The console itself had a button to turn off ship announcements, with a handy red light to let you know that one was being made. Our cases were on the very large side, so didn’t fit under the beds, especially as there was a wooden plinth in the middle. One case went in the wardrobe, the other between the chair and the bed. My husband has a habit of bringing extra coat hangers, not always necessary, but it’s not particularly a battle I care to fight. Thirty years together has taught me to agree to disagree, and if packing too many coat hangers is the worst thing, then we’re not doing badly! An extra couple of hangers might not have gone amiss, but he’d managed to pack over 30, so we had far too many! I’m sure they’d have brought us some extra, had we asked… The layout of the cabin meant one bed didn’t have a bedside lamp or table, which was a little bit disappointing – I suppose we could have asked for the bed to be made the other way round, so the drawer unit could be used. Being two men of a certain age, neither of us have much hair, so having not one but two hairdryers in the cabin made us laugh as did the fact that our Christmas crackers both contained combs! Daytime activities (especially after 5) are extremely low key (or non-existent), so we enjoyed the interactive TV’s on-demand film and TV programme options which we were very pleased to find came at no extra charge. The cabin was towards the back (I’m sure there’s a technical term for the blunt end), so when the ship was coming into port, the engine noise was fairly loud – and when moving in high winds, it did tend to creak, so earplugs are very much recommended. Having said this, for most of the trip, it wasn’t a problem. One cabin we would advise avoiding is 5143 – there was a really loud vibration noise outside, not sure if it was audible inside that cabin, though, but it would surprise me if not. We were delighted with the kettle in the cabin. Perhaps a little saucer for used teabags wouldn’t go amiss, but we used one of the glasses to put teabags in. We brought our own redbush teabags, but they were available in the tea station, along with a large selection of other teas and infusions. Our cabin stewardess came from Thailand and was very good and thorough. We didn’t get any towel animals, but perhaps, like the baked Alaska parade, also missing, that’s another thing of the past. We had a couple of very minor issues with the cabin (both of our own making). They were dealt with very speedily, with a short note afterwards to say they’d fixed the problem, but reminding us not to hesitate to get in touch if the problem hadn’t been rectified to our satisfaction, or if there was anything else they could do. A very nice touch, we thought. Dining – Table 301, Spey We’d asked for a table of 8, but were given a table of 6, but were only 5 diners – pleased to say we got on exceptionally well with our fellow travellers, three solo women. We were tucked into the corner by the door and it was very noisy at times, which apparently is unusual for the Spey. Being next to a serving station made it even noisier, cutlery and plates were thrown into bins by the waiters. Once we’d had a word with our servers it was better - we did this a couple of times during the cruise, simply saying that the noise levels had increased again. Had our table mates not been as brilliant as they were, we might well have asked to be moved. Service was impeccable – no problem with menu variations, for example having a starter as a dessert. With a couple of rare exceptions, we were very happy with everything we were served, although we did wonder why the rather tasty soup called borscht didn’t contain any beetroot! On the one night things really weren’t to our taste (the burnt nut roast incident), alternatives were found very quickly. We immensely enjoyed a late breakfast in the buffet sitting outside by the pool (heaters were on when it was cooler) – and rarely used the Ballindalloch main restaurant. One tip - for breakfast and lunch, all three restaurants have both a waiter served menu and a very similar buffet, but the menu items aren’t available in the main buffet. At breakfast, I very much liked the selection of nuts (Brazil, cashew and walnut) along with the goji berries. We didn’t partake of the sparkling wine at breakfast on formal nights, but I poured the orange juice into champagne flutes to give a sense of occasion! Much to my husband’s disgust (being on second sitting we’d not long had dinner), I liked to have a “look” at the midnight buffet, which was varied and certainly not at all leftovers from dinner! Needless to say, this “look” generally turned into something landing on a plate and into my mouth… Portions at dinner were on the meagre side - I’m sure double portions were available but we never asked - a couple of times we had two main courses, or an additional one to share. There’s no way anyone could go hungry! Christmas/New Year The ship was wonderfully decorated throughout and at guest services, we thought it was a lovely touch that you could help yourself to satsumas and nuts. Christmas Eve had a carol service after which port, sherry and mince pies were served in abundance. We got back to the cabin to find that instead of a chocolate on our pillows, we had a small bag of chocolates to share. Christmas Day had a deck party in the morning, with a free egg nog station, which helped things along rather nicely! Lunch was just a normal sea day – they actually forgot the lunch I’d ordered from a waiter – I asked several times over 30 minutes - but I did get a free glass of wine to compensate! I just thought it was hilarious as we were on an all inclusive package. But as they say, worse things happen at sea, and I certainly didn’t go hungry for long! In the afternoon, my husband had a sleep and I went to see the Queen’s speech which we all ended up listening to, as something was wrong with the technical setup. I very much applauded her sentiments against tribalism and the need to get on with ones neighbours, but bit my tongue! The entertainment team then played a game of charades, which was quite funny. We slept the rest of the afternoon until it was time to dress for the Captain’s reception. One of the entertainment guys was dressed up as Santa in the Captain’s parade on the way in, so I told him “all I wanted for Christmas is EU”, in quite a loud voice! It was Christmas, and I was well behaved for the most part! We thought our waiters seemed a bit rushed on Christmas Day, until we understood that they were all trying to synchronise and sing a few Christmas carols, which was another nice touch. We were very surprised to see that cocktail parties for certain loyalty level guests made up the main entertainment on Boxing Day, leaving very little to do for first time guests like us, or people who didn’t want to drink at 11am, but it did mean we got seats at the quiz, which was usually oversubscribed if you didn’t get there early enough. New Year’s Eve was great. There were two alternatives – one in case of rain, one for dry weather. The weather wasn’t too kind and we were glad to have brought rain ponchos with us which we put over our dinner suits. It’s a very comfy cruiseline and there isn’t any obvious stuffiness and pretentiousness we’ve found a couple of times on other lines. We were comfy and enjoying ourselves, so that’s what mattered! After dinner, we went to the show, then before we knew it, champagne (well, fizz) was flowing and the fireworks started which were absolutely fantastic and every bit as good as Sydney where we were lucky enough to see them on our honeymoon. One thing we didn’t hear, however, was a countdown, that’s not to say it didn’t happen. The festivities lasted long into the night and I knew it was time for bed when the conversation turned to football and all I could think to say on the subject was that some years ago, we’d really enjoyed seeing the Beverley Sisters – one of whom was married to a footballer. As I said, it was well and truly time for bed! I was very fragile the next day (one of the waiters even asked a couple of days later if I was still fragile!), we finally surfaced and went to brunch in the Spey at around 11.45am, after watching the ex-policeman’s talk on airport security on our cabin telly. We were surprised that it wasn’t really a brunch, but breakfast simply morphed into lunch at mid-day. After lunch, we went back to the cabin and watched a great film called What I Did Last Summer. After paying a visit to the future cruise desk, we sat at the back of the ship with a cuppa watching the most magical sunset, in a nice warm spot thanks to the outdoor heaters. Ports We’d been to most of the ports before - and all of them were very easy to walk to from the ship, as long as you’re able bodied. None of the ship excursions took our fancy, but we were most impressed with the booklet and maps that came before the cruise, although they could have done with a little more information about the ports themselves. The destination guide, Graeme, did a good job of giving some hints and tips and not being too centred on the excursions. However, his appalling pronunciation of place names left a lot to be desired! As a linguist I picked up on this and his pronunciation would probably have confused local people if you were asking for directions. For some reason, exact docking timings weren’t given until the day before, which made it a little difficult to plan too much in advance, but having said that, we did seem to be in port for longer than other cruises we’d been on. Lisbon We did a Free Walking Tour (you just pay a tip at the end) of the Alfama and Mouraria districts – you can easily book in advance online – they did stipulate a €2 deposit for not showing up, but were very accommodating when I said we were on a cruise ship and it depended on the weather if we could dock. The tour was excellent, even though we’ve been to Lisbon countless times, and I’d even spent a month here in the 80s, we learned quite a lot from our guide. The tour ended near to the Church of Graça, where there is an amazing panorama of the city, along with a wonderful little outdoor café serving light snacks and sandwiches, the ideal antidote to the fancy meals we were having onboard. Las Palmas de Gran Canaria Our extended stay let us go a little further under our own steam. We went to Vegueta, the old town, on the number 12 bus for a couple of Euros, taking about 20 minutes. The architecture around the main shopping street, Triana, is beautiful and rather reminiscent of some parts of Old Havana. We visited the Museum of the Canaries which was a bit old fashioned and apart from a room full of skulls, not overly interesting. After a nice lunch, we went to the Christopher Columbus Museum (my Yorkshire upbringing and infantile humour still makes me giggle when I see the word “Colon”, his Spanish name)… It’s a fascinating place, with lots of old maps of how people thought the world looked, and housed in a beautiful old building. Highly recommended. After getting back, we still had time to go for a walk along the beach front and have a quick look around town, and even to the shopping centre by the port. One little tip – the port wifi reached into the ship, so on returning, I had a quick look at my emails, although we had taken advantage of free EU roaming earlier in the day. Gran Tarajal (Fuerteventura) It was too windy to dock, so we diverted to Puerto del Rosario, the capital. Not the prettiest of places, and with the exception of a very small museum dedicated to a philosopher who escaped from Franco and a shopping centre, we didn’t find too much to do here, so went back to the ship for lunch. Santa Cruz de Tenerife Once again, we were in port until very late evening, so we went by tram to the charming little town of La Laguna (the tram stop is called Trinidad and at the end of the line, making it very easy). After visiting a museum, we went for lunch at an old Canarian Restaurant (Patio Canario) which is housed in an old building. Far from being a tourist trap, most of the clientele were Spanish - the food and service were excellent, as were the prices. The tram ride cost a couple of Euros and was a very pleasant journey taking about 20 minutes. San Sebastian – La Gomera We hadn’t been here before, and I was intrigued that they have a whistling language, so was delighted to see that a local troupe do a demonstration of this, along with local dancing. Apart from that, we didn’t really find much else to do – we were only docked for the morning, so enjoyed a coffee in the main square with two of our table mates before heading back to lunch on the ship. Funchal - Madeira All aboard was 4.30pm which still left us time for a leisurely breakfast. With 11 cruise ships in port, we were very lucky to dock at the most convenient location possible. Funchal was understandably busy, and our attempt at visiting a Madeira wine lodge was thwarted by hoards of people. This was the only day where the weather was unkind with rain on and off, but we still managed to have a walk round. When it threw it down, we had a simple lunch (forgetting how large Portuguese portions were!) Walking round, we found parks wonderfully decorated for Christmas, and stopped by the lovely Christmas market, where we just had to have a ginjinha (cherry liqueur) in a chocolate cup, followed by a Madeira wine in a chocolate cup, then another just in case. And perhaps another, but I can’t really remember. We got back to the ship and slept it off until it was time for the Captain’s Reception and Gala New Year’s Eve dinner! La Coruña This is the one place I’d love to have spent some more time exploring. I’ve never really understood why you’d want to be off the ship for 8am when shops don’t tend to open until 10am or so, although if you’re on a tour to Santiago de Compostela, you would need to set off quite early to make it worthwhile. It’s a real shame we left La Coruña so early at 1.30pm as it was a lovely place for a wander around. We found a very quirky café and I enjoyed a black coffee while my husband had the most delicious thick hot chocolate. No wonder he didn’t have room for the midnight buffet! Walking round, it looked like there were a lot of interesting places for lunch which hopefully we’ll try next time. Ship activities We’d both been very busy before the cruise, so were very glad of time to relax. To be honest, we didn’t see too much of the daytime entertainment staff – there were no napkin folding/cookery demonstrations etc, but we did enjoy the talk with the dancers and singers explaining how things worked backstage. What daytime activities there were had a tendency to clash, for example the quizzes and the speakers. Most evenings there was very little to do after 5pm until dinner - that said, bridge players or dancers were probably very well served. That said, one night, there was a Mr & Mrs competition. We were going to join in, but by the time my husband said yes, we were pipped at the post by another couple. Probably just as well. Our meals meant that we missed the 10pm quiz, as it would have been too much of a rush to get to the theatre show afterwards. I’ve already mentioned Andrew Robley, who not only was brilliant as the Panto Dame, but also entertained us a few times during the cruise (both on and off the stage as he was around and about the ship quite a lot). There was also a comedian, a singer and a magician (to whom I joked that the passengers do a brilliant magic act – they can make food disappear at an amazing rate!) One thing we were surprised at was the suggested themes weren’t adopted by the waiting staff – we thought they should also wear a touch of red, tartan etc. We had a lovely and relaxing time and we’ve already put down a deposit on a future cruise, so that says it all, and we’d have no hesitation in recommending our cruise to the right demographic of mainly over 50s. It’s definitely more hip-op than hip-hop, Fred Olsen definitely know who their clientele is and look after them exceptionally well. Read Less

Staff – some good some bad, certainly not at the level across the board of the more expensive cruise lines but a lot of the staff where great. Drinks – the drinks package includes so little variety I ended up always paying the top up to have different drinks however it wasn’t very pricey to top up to nicer drinks. Swimming pools and recreation activities - They have very little and much of what they have is catered to their older clients. Knowing in advance this was a smaller ship with older patrons we took a PS3 with us, on day one the reception staff refused to set the TV up for us so we could plug it in (it needed a different controller to the one supplied as they have their own system that doesn’t allow other HDMI channels) however we asked different staff on day two and they sorted it for us. As this was a Christmas time cruise we avoided pools as did pretty much everyone else as it was to cold. Quizzes and shows – you could turn up pretty much as the shows were starting and still get a seat a big change on the larger ships however the shows were very low budget versions of what you get on larger cruise ships they were mildly entertaining at best. With the quizzes we were lucky if we found one per day so we spent quite a bit of time in our room with the entertainment we brought with us. Photo's & other items to purchase – we didn’t get any pictures done really so didn’t investigate this price. Bathrobes – not available to purchase ☹ Anything extra you may want to pay for was reasonably priced. Food - Breakfast Breakfast in room was ok, not much in the way of queues for the buffet and we didn’t try the sit down breakfast. Food - lunch, snacks and late night food. Buffet not too busy but variety was very low although quality was very good. Food - dinner Sit down meal was largely good quality but amount of food was limited and my husband who is a picky eater struggled to find food at dinner time. Food - room service Food was pretty good and was included in the price which is unusual and nice however it was very much snacks no meals available. Fred Olsen were a good low budget cruise line where the quality is good but variety is limited however the price of this trip was similar to we paid on P&O so I don’t feel the price reflected the fact they are a budget cruise line. Would happily sail with them again but I want the cost to be dramatically lower than the mid range cruise lines like P&O and Royal Caribbean Read Less