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Sail Date: January 2018
We choose this cruise because of its itinerary and the lenght of stay in Havana. Firstly they give you very little information, but has we have done cruise before we soon found out things. The daily news letters arrived after 8.pm so ... Read More
We choose this cruise because of its itinerary and the lenght of stay in Havana. Firstly they give you very little information, but has we have done cruise before we soon found out things. The daily news letters arrived after 8.pm so we did not know what was happening till late the night before The clientelle is mainly Italians, Spanish, German and the entertainment is mainly around this. The entertainment team work hard, but it was boring mainly. Dance classes on deck twice daily, which I except but why have them again in the evening when people want to be entertained. The main duo were good, but all other singers were terrible. The main dinning area was too bright, slow service and the food was not good, the buffet the food was boring and bland. Overall the food was not good at all. No real choice or flavour. The best things were the fries and the pizza which I normally dont eat alot of. The staff I feel did not make much of an effort to the guests. Slow with filling up the wine glass. Two choices of dinning is not enough. The dinning room is old fashioned in decor which you can live with but bland food, no. The excursions were expensive so we choose to do our own thing for a lot cheaper. Our cabin was fine we were on deck 8 and was kept clean and presentable. But again the staff never really made any effort to smile or speak when passing. The bar staff on deck were slow and were not over friendly, on a couple of occassions they were hanging around and not coming to get guests orders. Again not so good at customers service. Can not rate the theatre as did not go as not really our thing The pub on deck 5 was a better service. Can not fault the drinks package, the choice was good and had some decent brands on offer and the coktails too. But overall the food and entertainment was poor. And lastly dont put anything in your case you want to loose i had things taken out of my case between putting it out on the last night to docking. Msc can take up too 28 days to reply. Terrible Read Less
1 Helpful Vote
Sail Date: January 2018
My wife and I needed a decent holiday somewere were it is warm. A cruise seemed to be ideal since we had a good experience with a cruise in 2011. MSC cruises seemed a decent provider (boy were we wrong there). We did not wanted to book ... Read More
My wife and I needed a decent holiday somewere were it is warm. A cruise seemed to be ideal since we had a good experience with a cruise in 2011. MSC cruises seemed a decent provider (boy were we wrong there). We did not wanted to book COSTA due to the reviews saying that the language used on board was Italian. The same counts for at least the MSC Armonia, the whole entertainment crew (most of the time the contacts are between entertainment crew and guests) speaks 1st of all Italian, than Spanish, then Portugese, then German after al these laguages something that supposes to be English, but hardly recocnisable as such, comes to surface. The food in the restaurants was advocated to be made by a 2 star michelin chef, however the chef was not on board personally. The chef that was tasked to reproduce the 2 star chefs menu was far from par. example: beef carpachio consisting of a big portion Iceberg lettuce instead of rucola, boiled 1,5mm thick sandwich topping beef instead of untra thin sliced raw beef. The excursions advocated different experiences than the reality gave the participants, for example: an off road experience that does not go off road, a luxury beach trip were participants are left behind on a cold beach that was closed for swimming due to bad wheather (trip did not got cancelled and the participants payed +-€92,- each for basicly nothing. The crew that joins an excursion is only self experiencing rather than taking care of their guests. The MSC Armonia is like COSTA cruises equal to being little Italy including mobster way of treading their non Italian guest and fixing prize winning events such as what they called "the bet" My wife and I will never book MSC cruises again for the reason that we did not enjoy a cruise, or enjoyed the food, let alone the price/quality was out of balance. Be advised by our experiences in your decisions for this cruise ship. If you still decide to book this ship I hope your experience is better then ours was. Read Less
Sail Date: December 2017
This cruise was chosen for its destinations which were wonderful. The ship is old and tired with absolutely no luxurious features. The restaurant is bright and noisy and although waiting staff are friendly the service is often slow, meal ... Read More
This cruise was chosen for its destinations which were wonderful. The ship is old and tired with absolutely no luxurious features. The restaurant is bright and noisy and although waiting staff are friendly the service is often slow, meal portions tiny, no hot beverages served in restaurant. Water is chargeable! After a couple of nights in the restaurant, dressed casually in line with most other diners. Another disappointment as restaurant dining on other cruise ships is a feature of the holiday. Buffet is often chaotic, most passengers did not grasp the idea of waiting in line. Food in buffet is eaten from plastic plates! Pizza is the staple food in the snack bar and this is actually very good, probably due to the amount of practice the chefs get in preparing it. Tea and coffee is available in the self service buffet areas but often struggled to find regular tea bags. Hot water dispenser often out of order. Diluted juice and hot chocolate only available at breakfast. Buffet area less appealing than on many ferries. Public announcements irregular and hard if not impossible to understand in English. Met on initial boarding of ship by staff attempting to sell excursions and drinks packages, really, after travelling for 24 hours??! Reception staff unfriendly,unhelpful, inefficient and rude. Ship Security staff at ports of call disembarkation/embarkation sullen. After a couple of visits to theatre shows, gave up as very short and amateurish. On embarkation, my party encountered a serious problem with the cabin accommodation which took 48 hours to resolve. As the issue developed we attempted to cancel the cruise and return home to which the Guest Relations Manager responded with a shrug of the shoulders and said 'for me it's ok' really? Customers who have paid a lot of money are so disposable? Following the purchase of an additional cabin, we continued with the cruise but received no further contact from guest relations/reception to enquire as to our welfare for the duration of the cruise, this after the utterly distressing and devastating start to a holiday which should have been a dream. No information provided relating to ship facilities, destination ports, currency exchange. Officers and uniformed ship staff unapproachable, made no eye contact and over the Christmas and New Year festivities made no effort to include English speaking passengers in the events on board. A very disappointing and costly mistake to travel on this cruise ship. Rude staff, rude passengers, shabby ship. Read Less
3 Helpful Votes
Sail Date: October 2017
We decided to take a cruise in the last minute and the MSC Armonia was the only one available. As soon as we entered our room there was a leaflet stating that the times of the disembarkation and embarkation in the visiting ports were ... Read More
We decided to take a cruise in the last minute and the MSC Armonia was the only one available. As soon as we entered our room there was a leaflet stating that the times of the disembarkation and embarkation in the visiting ports were changed. For instance : Valleta which should be the highlight of this cruise was from 3 PM to 7 PM. All the attractions were closed and all the people returned to the ship at the same hour. We waited over an hour to get in while everybody was pushing and shouting. Another place was Napoli: we arrived at 7 AM and left at 12 noon. What place of interest or shoping are opening before 10 AM ??? Our friend set at a table for breakfast and waited for us. the staff came and shouted at him that he must get up and wait for us outside the restaurant ! The Theatre entertaiment was very poor and very short. I am writing this critic because we are taking many cruises and can compare with other companies. We never had such a bad experience Read Less
8 Helpful Votes
Sail Date: October 2017
We chose MSC and this particular cruise because the itinerary Ports of call, suited the half term break for the UK Schools, we booked an Air Cruise, so MSC booked our flights on British Airways, the downside of this, is our flights were ... Read More
We chose MSC and this particular cruise because the itinerary Ports of call, suited the half term break for the UK Schools, we booked an Air Cruise, so MSC booked our flights on British Airways, the downside of this, is our flights were booked on a group ticket, therefore, you cannot check in independently on BA website, on day of departure, early morning flight from LHR, we got shunted around Terminal 5, looking for customer advisors to book us in, the matter got sorted out eventually, but we were disappointed and considered it a bad start. On arrival in Milan, we were transferred ok by coach to Genoa to embark the Armonia, we were bemused by the Italian officials who kept pushing bits of paper around, and bemused at the fact you do not get your cruise card issued at check in, you are pushed on to the ship, only to have to go to your cabin and pick up your cruise cards, then have them activated at electronic data points around the ship, and attach a credit card authorisation up to £250.00 with further authorisations as necessary. So far so good, then on 1st day the life boat and muster drill went ahead, but no one told us we had to scan our cards with the lifeboat attendants, subsequently, we were reprimanded by letter for not attending when we had attended, again another trip below decks to deck 5 to tell reception we had attended, which they promptly promised to rectify, on day 3 we were asked to do the same again. The Ship carries about 2500 passengers and about 700 crew, the majority of the crew are Indonesian, Bars, Buffet, cabin attendants, The ships facilities, and we understand this ship has been refitted it has to be said is exceptionally clean, below decks, the public areas are nice and the Cafe San Marco, the Bar Duomo, etc, and other bars are fairly nice, but this ship is not the RCI Harmony of Seas, or similar, its a much smaller vessel, and the entertainment caters for mainly the Italian Cruise crowd, overtime an announcement is made its in 4 languages, which does kind of give you a headache, secondly, the entertainment on board is limited to the Teatro Le Fenice, with mainly Gymnastic style shows, hand standing, and rather bizarre cabaret acts, we did not use the fine dining areas as the buffet seemed quicker and more accessible, however at peak times, seating is an issue, although there is more seating outside in the Pizzeria, and the Burger and Fries areas, plus you have Italian Gelateria, and Juice bar outside, thats a plus, the Burger and Fries area is open all the time for snacks, as is the pizzeria, although I have to say don't expect Dominos or Pizza Express quality pizzas, they are in the main Margherita's with a bit of this and that on top. The MSC Drinks package policy is rather difficult to get your head around at first glance, since if there are 2 of you sharing a cabin which is the most likely scenario, you must purchase 2 sets of unlimited beverage packages which can be a waste if one of you does not drink, secondly, its pricey, as much as 50 Euro a day per person, or 26 Euro Per day per person if its just unlimited drinks at meals. You can purchase a coffee package for 14 coffees or water package, or soda package, again this to me is bizarre because you are given a book of tickets, which for me is back to school...anyone remember it, every occasion you order a coffee or soda, or ask for water, you have to find the relative book of tickets, to which you must carry them around, and then prefer your cruise card, and sign for the receipt on delivery, again, time consuming, when Norwegian just scan your card and thats the end of it. We used the Thermal Spa area, which for E120.00 plus 15% tax, seemed attractive until you find that there are no Jacuzzi's only, a Sauna, a Laconic room, and some Thermal beds, however having said that at some times we were the only people in, and on a basis that it costs E39.00 per day per couple it works out fairly good value if you use it 4 times in the week. Also unlike other cruise lines, there was only cold tea, and not juice and water as we had experienced elsewhere. The Buffet was our main point of dining, after 2 days my wife started to predict the menu, its mainly caters for Italian customers, lots of Salads, Pasta, some meat, but the menu did not have theme nights as seen on RCI or Norwegian or similar, we were getting fed up with the food after day 3, and started to cut down on what we had, and to be truthful we were disappointed with the food, after having a Scandinavia and Russia cruise with RCI in May, where we experienced the food choices there, this was at best underwhelming. Service on board was fairly good, there did seem to be a lack of drinks waiters during peak meal times, but on deck in the smoking area, we were well looked after with plenty of staff to take our order for drinks, the Cabin attendant was attentive and the rooms made up well every day, and beds put down at night, also one thing I liked was that we had fresh towels every day, the only negative about our ocean view room is that the shower is far too small for most people over a certain body size, the shower has a curtain which sticks to you, every time you go in, which is irritating, I ended up on 2 days going to the Thermal spa area to have a proper shower, however this maybe due to the cabin size, there is sufficient room under your bed for 2 suit cases, but their seemed to be a lack of hangers in the wardrobe, whereas on other cruise lines there has always seemed to be an abundance. Embarking from the ship at the close of the cruise seemed to work ok, our bags were taken on the green tag, and we left the ship within 25 minutes of sitting in the theatre, we were directed outside to our transfer coach, and that seemed to work very well, the only problem again with doing flights through the cruise line is that they drop you off at the airport straight away, which means you have not got time to do anything, and we sat all afternoon in Milan Airport in a private lounge waiting to check in, we understood other passengers from other ships on the same Cruise Line, had been there since 9am for a 17.45pm flight. The itinerary was good, which was Genoa-Marseille, Marseille-Port Mahon Balearic Islands, Port Mahon-Cagliari Sardinia - Cagliari - Malta - Malta - Messina - Messina Naples, Naples - Genoa, we initially booked an excursion to Arles in France, but found out after we had booked the tickets, that they cancelled it, because lack of interest, we were offered an alternative, but asked them to cancel, as we were not interested in any other excursions, In the end we took the transfer at 15 Euros per head to Marseille as the ship docks about 25 minutes away, Port Mahon doesn't require any transfer, the port is just in front of the ship, it can all be done by walking, and Cagliari is walkable as well, we took an excursion for Taormina and Messina, and finally on the last day, Naples to Pompeii, this is an excellent excursion although rushed !!! and lots of hanging around waiting for the tour guides to count up the passengers on the tour at every twist and turn, plus lots of walking, around cobbled streets, however, the opportunity to see Pompeii under Vesuvius is not to be missed. All in All, I think MSC has not caught up with other Cruise operators, in terms of choice, and needs to improve its offerings, it caters mainly to Italians, and the excursions for english speakers is mixed in with German speakers, which means all your tour guide announcements are made in English, then you have to sit and listen on a headset to the same in German, if you speak German and English great, you get to hear it twice, if you only speak German or English, its going to give you a headache, Would I go again with MSC, sadly, whilst some aspects of the cruise were great, i.e. the Ports itinerary, No I would not, and that isn't because I think MSC is that bad, I just think its not as good as what you can buy elsewhere, for a little more money, so for me its a value for money issue, and other cruise operators just do it so much better and have more choices, with better facilities, to me MSC is a no frills cruise, with limited offerings both in Dining and Entertainment. Read Less
2 Helpful Votes
Sail Date: September 2017
Things they don’t tell you: No complimentary tea/coffee after dinner. You will have to pay extra for luxury food (e.g. lobster) on formal nights. You will have to share a table if you go into the Marco Polo Restaurant for ... Read More
Things they don’t tell you: No complimentary tea/coffee after dinner. You will have to pay extra for luxury food (e.g. lobster) on formal nights. You will have to share a table if you go into the Marco Polo Restaurant for breakfast or lunch i.e. no tables for two. No free ice cream in the buffet If you are English on a Mediterranean cruise, it is likely your shore excursion will be cancelled due to lack of English speaking guests No free flavoured waters with meals in the buffet. No decaffeinated coffee in the buffet Overcrowding at breakfast and lunch in the buffet and difficulty finding a table Swivel chairs installed in the theatre due to lack of proper seating. Lack of toilets in public spaces. Go for a suite - great room, cabin stewards wonderful, good view (a nice sanctuary after the push and shove in the public areas and on shore excursions) Be careful that the shore excursion you are given the tickets for on board is the shore excursion you have booked! Read Less
4 Helpful Votes
Sail Date: September 2017
booked this cruise online with iglu travel looked good liked the itinerary but should have taken more notice of some of the reviews ,booked outside with balcony, shower+wc very small, food very very average but service was ok, ... Read More
booked this cruise online with iglu travel looked good liked the itinerary but should have taken more notice of some of the reviews ,booked outside with balcony, shower+wc very small, food very very average but service was ok, excursions expensive ,found the crew helpful but mostly poor English, theatre entertainment was good but deck entertainment consisted of a deck game and teaching people various dance routines which seemed all the same to me, this ship is not one I would recommend for British cruises,we only met one other British couple on the last day ,if you French ,Italian , Spanish ,that's fine I'm sure you will love it, it was stated that a supplement would be added to your ship bill for tips at the end of your cruise I was not expecting a bill for 167 euros,was not told this was optional until we queried it,and I cancelled it, Read Less
17 Helpful Votes
Sail Date: July 2017
We chose this cruise as it suited our dates and the destinations sounded nice, Marseilles, Mallorca, Ibiza, etc. Genoa was our embarkation point. We arrived late and stressed due to a flight delay at Stansted airport. Our group was all ... Read More
We chose this cruise as it suited our dates and the destinations sounded nice, Marseilles, Mallorca, Ibiza, etc. Genoa was our embarkation point. We arrived late and stressed due to a flight delay at Stansted airport. Our group was all English speaking, two adults and two teenagers. This was my first cruise and we booked in March for July. There were no balcony cabins left so we opted for a cabin with a window. I was underwhelmed to put it mildly when we walked into the room with all our bags. It looked like an Irish Ferries cabin and that's not to insult Irish Ferries as I travel with them annually for a wine trip but seriously, this was for a whole week and there were four of us. Anyhow, a deep breath and some rational thinking and we decided there was nothing to be done, make the most of it. We went for dinner as we were up since 6am with two flights and feeling tired and hungry. We discovered the 8.30 sitting we booked is actually a 9.30 sitting as its Italian time, rather than UK time that should have been quoted on booking. No accommodations could be made so we just sat in the bar and waited. We had paid for a drinks package but our cards didn't reflect that so we were denied the free drinks we ordered and had to pay. This was rectified the next day but no refund was issued as we hadn't kept the receipt. In the restaurant the same non-sensical stuff goes on with the drinks package, with some plonk being covered and most of the wines not allowable. They charge the full amount if you choose a different wine rather than the difference in price. The orange juice is not covered for breakfast, the charge is nearly 4 euro per person. All of the entertainment was in Italian practically. Our TV had Italian movies and despite trying to reset the language it just didn't work on our TV. The internet packages are very expensive so no streaming is possible. I advise you download your movies before you travel if you enjoy that. The ports we stopped off at were lovely. A word of warning, they charge you 10 euro per day per person service charge in a big bill at the end of the cruise so that was 280 euro for our group. We felt annoyed by this as it was never mentioned before that. The 50 euro cruise credit ('Free') is a joke as the service charges wipe it out and more in the end so don't make the mistake we made by spending it to use it up!! On a positive note the food was perfectly fine. There is a buffet for breakfast and most of the day with some interruptions for preparation. However, we had no induction of any kind and didn't actually find the real buffet area until 3 days into the cruise. It sounds silly but there is an indoor area and a connected outdoor area with double doors in between. We didn't discover the indoor area for 3 days. The dinner portions are for a mouse but at 9.30 maybe that's all you need. My son aged 17 asked for another main on 2 nights and the waiter brought it so I assume you can do that if you like. I wouldn't travel on this ship again as I would rather more English speaking people and entertainment. The staff try their best and clearly work hard. The sheer numbers of people looking for service must be overwhelming for them at times and expect long queues for a drink in the outside bars near the pool. Read Less
17 Helpful Votes
Sail Date: May 2017
Recently returned from a Mediterranean cruise aboard the Armonia. We chose the cruise for the different ports of call and were pleased with all the destinations.Our one excursion to Pompeii was very good. The food on board at the Le ... Read More
Recently returned from a Mediterranean cruise aboard the Armonia. We chose the cruise for the different ports of call and were pleased with all the destinations.Our one excursion to Pompeii was very good. The food on board at the Le Pergola restaurant on the ship was good and the waiters that looked after us were excellent. Our cabin was lovely and clean and well looked after. However, the buffet breakfast in the restaurant was a free for all, lots of waiters but no service to speak of! Self service was the order of the day and also at lunch time. There was no organisation and a poor choice - the same every day. The staff in the Marco Polo and throughout the ship were sullen and unhelpful, we had to go find a waiter to get a drink and they didn't feel it necessary to smile at all. The buffet/restaurant staff were the same and not at all what we are used to. Our airport transfers were inconvenient, expensive and not tailored to us as guests at all, I would not used them again. This was our sixth cruise and the biggest let down. The ship is nice enough but the activities were very limited and the productions in the theatre were dire. We enjoyed our cruise despite the inefficiency and lack of service not because of it!!! The guests were definitely not put first. I will not be MSC cruising in the near future. Read Less
9 Helpful Votes
Sail Date: May 2017
We picked this cruise on itinerary. When we got on board we felt like we were on a cruise in 1975. The ship was very very dated and drab. The staff were very unfriendly and were tired and pretty grumpy. There were some Balinese staff that ... Read More
We picked this cruise on itinerary. When we got on board we felt like we were on a cruise in 1975. The ship was very very dated and drab. The staff were very unfriendly and were tired and pretty grumpy. There were some Balinese staff that were nice. We were shocked each time at port returning to the ship we couldn't even get a hello or smile from the staff. The ramp up to the ship was very old and there was a very old scanning system. The casino was prehistoric. The buffet was very busy as expected but very few staff to get drinks or clean up plates. If you wanted a drink near the pool,it was extremely slow. The toilets near the pool male and female were filthy at all times. This was the poorest cleaning standards we have every experienced in 17 cruise with many different cruise lines. I would not recommend msc to anyone. Read Less
MSC Armonia Ratings
Category Editor Member
Cabins 3.0 3.9
Dining 2.0 3.3
Entertainment 3.0 3.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 3.0 2.9
Enrichment 3.0 2.8
Service 4.0 3.5
Value For Money 4.0 3.5

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