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391 MSC Cruises MSC Armonia Cruise Reviews

Our first time with MSC. Arrmonia is a nice mid size ship with enough going on to fill our evenings. The ship was very very clean we did not catch the COVID-19 bug Food ... we was on the first sitting for our evening meal. The food was ... Read More
Our first time with MSC. Arrmonia is a nice mid size ship with enough going on to fill our evenings. The ship was very very clean we did not catch the COVID-19 bug Food ... we was on the first sitting for our evening meal. The food was just ok nothing to rave about. The buffet dinner was better also the pizza was nice a great snack of tea when we did not fancy the menu. Cabin .. we was rocked to sleep most nights in our compact ocean view cabin nice bed with the world's smallest shower. Entertainment .. the big shows was a bit tacky for my liking we ended up taking over a corner in the white lion bar most evening and entertaining ourselves. Staff .. 99% was amazing the captain called them the best crew on the sea I would agree Would I sail again on the ship yes on a different itinerary. Read Less
Sail Date March 2020
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. ... Read More
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. \ We found the Armonia to be a very well organized ship. We found our cabin (we had booked Interior Guaranteed} and were upgraded to an Oceanview. The cabin was bright and though not spacious it was sufficient for two people. I was surprised at the closet space, having been on the Meraviglia where space was limited. We were assigned first seating dining and shared a table for 6 with one other couple. We enjoyed the variety of foods offered and found the portions to be adequate. Our waiter was Landi and he did an excellent job taking care of us. We found there was a variety of activities to keep us busy when we wanted to be busy and just relax when we wanted to do that. We are older and don't stay up late so we didn't do many shows. But heard a lot of good things about the shows. The service was extraordinairy. I had to stop by Guest Service our first day and get help with my wifi. Arpy was very helpful. I accessed my messages and found that my daughter had passed away suddenly the night before. My first thought was to fly home so I went back to Arpy and explained i needed to find out how to arrange a flight. She calmly said she would put through a call to my family and I could speak with them and decide what I needed to do. This was accomplished in just a matter of minutes. After talking with my other daughter it was decided that things were under control and to stay on the cruise as it was only a week long. Thanks to having been able to talk to family I felt able to finish the cruise. With the threat of the Coronavirus and knowing we would be around family we stayed aboard while in port. We had been to Jamaica and Grand Cayman before. Our hearts went out to the crew when it was announced by the Captain that this would be the final cruise for the ship and the crew would be returning home. And although we prepaid our gratuities we tipped our waiter and wait staff knowing they were losing income. We will definitely be booking with MSC again. Read Less
Sail Date March 2020
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing ... Read More
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing and tasty food each night. The waitstaff doesn't bend over backwards for their guests, which I assure all you boomers is not actually rude, and a lot of them speak limited English, so just be smart about how you order things, and don't expect them to run around the ship getting you fancy drinks that aren't available in the dining room, get them yourself. The pool felt a bit crowded on the days at sea but get yourself a spot on the upper side decks with a view of the ocean and it's absolutely amazing. The bars are quite nice and well placed outside of the dining areas and theater. I think the entertainment and nightly shows were my favorite part. The shows usually featured signing and dancing and the acrobatics were very good. If you get a chance to see the Addams' Family show definitely go for it as it absolutely blew me away. The entertainment staff is a lot of fun and definitely works super hard to make your time not in port a memorable one. Again, just keep in mind that this is a more European feel if you're an American boarding for a Caribbean cruise and all will be perfectly fine. Also the guest relations are some of the most resilient people I've ever met, so don't expect a room upgrade under any circumstances; my cruise was during the COVID-19 outbreak with a much lower number of guests than usual and even so the best we got were chocolate covered strawberries after asking 3 days straight haha. All in all this was an absolutely amazing cruise and I think next time I'll skip out on Carnival and Princess and go for an MSC cruise. Read Less
Sail Date March 2020
We chose the cruise because of the sailing dates... and the price seemed reasonable. But the dates were the deciding factor. I had never cruised with MSC before. This was a 7 night Caribbean cruise. Ship is old and service is ... Read More
We chose the cruise because of the sailing dates... and the price seemed reasonable. But the dates were the deciding factor. I had never cruised with MSC before. This was a 7 night Caribbean cruise. Ship is old and service is subpar. The employees are friendly enough, but for the most part, inept. Our waiter at dinner seemed new so I asked him. He said he worked 5 years for RCL but left because they were too demanding. Haha, RCL is not even a premium cruise line so you can understand how bad our service was. Long wait time between courses and dirty plates not removed, water glasses not refilled, coffee served luke warm, ice cream half melted, food so so. We tried their premium restaurant, Surf and Turf for an extra $35 a person. DO NOT spend your money. They bill this as a fine dining experience. Complete Fail. There was a group of 12 seated behind us who acted like it was their office party and were shouting at each other the entire meal. Across from us was a family with a small baby who cried off and on the whole time. A man at another table walked in with a collarless t shirt and shorts. Our reservation was at 6:45 and it was half full. The lobster tails were tiny and the steak was bland. They never brought the bernaise sauce or refilled our water. Oh, and if you have the Easy Beverage package, and not the Premium Beverage package, you can’t even order wine ....or bottled water for that matter, without paying for it. Believe me, the dinner was no fine dining experience. Getting back on board when they use tenders is a nightmare. They made us wait in lines for 30-40 minutes because they only opened one scanner and one xray machine. No excuse. Casino is old....it’s filled with smoke because smokers use it since there are only 2 other places you can smoke. You will see smokers sitting at slot machines, not playing, smoking and drinking. They take up machines that others want to play and blow smoke in others faces. It’s one big ashtray. I’ve sailed on RCL, NCL, Celebrity, Holland American, Princess, Costa, and UniWorld so I’m familiar with how cruises should be. This cruise line and this ship are at the bottom. I would never go on any of their ships again. You will be frustrated the entire time.....it’s just one thing after another. I don’t have time to mention everything. And even if they try to do something nice, they are inept. Our AC wasn’t working at first so as an apology they delivered to our cabin a plate of chocolate covered strawberries. They did it on a port day so by the time we returned to our cabin they had melted and were soggy....plus one of us is allergic to strawberries and the other is on a diet. What a Fail. . Complete waste of money on their part and only aggravated us because if they had asked, a better option could have been delivered when we were in our cabin. That would have made us happy and would have been appreciated. They try, they just are inept. Again, do not be fooled by the price. You will be miserable. Oh, and the ship does not have the newer stabilization technologies, the ships rocks a lot. Another reason to avoid this ship. Read Less
Sail Date March 2020
This cruise was on sale which was the main reason I booked. I've been on MSC before had had a good idea of what to expect. The ship is the oldest and the smallest in their fleet, so it does not have all the newest features. The ... Read More
This cruise was on sale which was the main reason I booked. I've been on MSC before had had a good idea of what to expect. The ship is the oldest and the smallest in their fleet, so it does not have all the newest features. The ship was not originally built to handle the amount of passengers that it currently carries. Sometimes in the common areas it was a bit crowded, and that was with the ship at about 80% capacity. Remembering that the line is European and caters the that clientele, the food was good and well prepared but I thought bland. But I am told that is that way that it is preferred there. It's better to prepare food for 2000 people on the bland side so they can spice it up on their own, as compared to the other way around. We had an interior cabin which was small but adequate, once again we were going for price. The crew was very concerned about the cleanliness of everything and hand washing was encouraged everywhere. The entertainment was good. I am already looking for another cruise for next year. I did not do any shore excursions so I am only giving that a medium score. We went with several friends and we all had a good time. Read Less
Sail Date March 2020
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all ... Read More
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all inclusive package. Did western Caribbean cruise and was not accommodated with easy access tours. Was told I am too old (age 76) and disabled to cruise the Caribbean, they are poor counties and not set up to accommodate the people confined to a scooter. Not allowed anything but water in your stateroom, if you want a soda or drink you are expected to purchase it out of the minibar in the refrigerator in the room, even if you have an all you can drink card. Can only order 2 items per person through room service. You have to pay extra for iced coffee drinks, gelato and juice bar.Thermal spa has no water feature, only outside whirlpools that require climbing steps to get in and out. Hard to get scooter over threshold of doors. Food is under seasoned and undercooked. Main stage shows are uninspired and boring and there is no harmony of the voices and they only have a week of rehearsal so the dances are less than exciting. The only good thing, and it is really good, is the staff and crew. They are really friendly, helpful to the point allowed by corporate, and always greet you with a smile. If you sail this line do not miss the crew show, it is better than any other entertainment on the cruise. My personal experience was hurtful, disheartening and disappointing. I feel I was deceived by the company and feel I did not get the value for the money I paid, and taken for a fool. Read Less
Sail Date March 2020
Chose this cruise due to very reasonable price. Never sailed with MSC before and heard that they had fantastic food. Our experience was that food in main dining room was mediocre at best, and not up to par with Norwegian or Princess ... Read More
Chose this cruise due to very reasonable price. Never sailed with MSC before and heard that they had fantastic food. Our experience was that food in main dining room was mediocre at best, and not up to par with Norwegian or Princess cruiselines. Had a steak fiorst night, it was tough as shoe leather. Buffet selections were OK, but scrambles eggs were cold every day. Stage performers worked very hard but show not up to standards of other cruise lines. Embarkation process was very smooth. The disembarkation process was worst and slowest of the 12 or more cruises we have taken. A lot of wasted time and seemed very disorganized.. The sttaff tried very hard to please, and several staff members were outstanding. This ship did not have as much staff as other cruise lines, and could definitely use more.. Overall, I would not recommend this ship to anyone expecting a fantastic voyage. Read Less
Sail Date February 2020
My husband and I received a status match to the Voyager's Club Diamond Card last January 2019 when we were on MSC for the first time, sailing on Divina. In order to keep the status we needed to sail again within 18 months, and so we ... Read More
My husband and I received a status match to the Voyager's Club Diamond Card last January 2019 when we were on MSC for the first time, sailing on Divina. In order to keep the status we needed to sail again within 18 months, and so we chose this cruise. We had been to Ocho Rios and Grand Cayman before, but it was a while ago so that was fine. We had a very early flight into Miami, so we were quite pleased that we were able to get on the ship by 11am. Doors for the embarkation process opened at 10 but they did not start moving people through the scanners until 10:30, and that was a little frustrating. I would think if you open the doors, you should be ready to roll and not make people stand in one place for that long. I did appreciate the fact that they did a thermal scan of all passengers with the idea that if anyone had a fever, they would not be allowed to board the ship. Once we got to the check in counter, it only took 10 minutes to process us and we walked on board and right up to the buffet line which was great because I was starving! Food selection was good and the food was hot and tasty. We LOVED this ship! Yes it is small and yes it is older, but we accept that as part of her charm. She is classy and pretty, and very clean. The staff and crew were all fabulous. MSC shines for service and entertainment. The food is good, and some food items were awesome. The Surf & Turf Specialty Restaurant managed by the sweet Brenda was fantastic, and we were lucky to have two meals there. Lobster & Filet, oh my! Try the Mexican Chocolate cake for dessert. You're welcome! We were also very lucky to be assigned to "Your Choice" dining at the Pergola restaurant, a smaller dining room strictly for Fantastica and Aurea passengers. I love to have the option of having dinner whenever we want to. Service is a little slow, but we were never in a hurry so it didn't matter. We are non-drinkers, so I can't tell you much about the bars, though we did usually buy the "non-alcoholic cocktail of the day" which is advertised daily in the newsletter. Make sure when you order, you tell them you want the $4 no-alcohol cocktail of the day, and don't order by the name. If you don't say it that way, they will charge you the regular price! It's really easy to get around on the ship because of its smaller size. I never saw huge lines at excursions desk or guest services, so I think they have adequate staff. The shops were cute and set up well. My hubby bought a watch. I didn't buy anything on the ship. The Casino manager Jeffrey was great and gave our cruise critic meet up folks a really good time at our slot pull, and awarded prizes for the winners and gave us merch just for participating! That was unexpected and very sweet! My hubby ended the week up by a couple hundred bucks on the slot machines. Pretty unusual for a ship casino! We loved all the shows and went to almost every one. The dancers were fabulous and the singers very good. They also had acrobats that participated in most of the shows. The shows were geared to young and old, and the costumes were wonderful! Pretty high tech lighting and visual effects, and lovely video backgrounds were included in each show. I participated in karaoke a few times, and the staff were very nice, and continued to chat with me about my performance whenever I saw them around the ship. The entertainment staff headed by Cruise Director Miguel were terrific and energetic. They really made sure everyone enjoyed themselves! Miguel was so personable and authentic and you can really tell he loves his job. The captain was also very personable and quite funny whenever he made his twice daily announcements. "Wash wash wash your hands, and always compliment the staff". We had an early dinner one night, so we had pizza around midnight, and it was SO GOOD!! Highly recommend! They also do free hard ice cream on deck 11 forward, and not just soft serve. I have never seen that before. We ordered continental breakfast delivered to our room one morning, and ate it on our balcony. That was great. One of the perks of the Diamond card is an hour in the thermal area. DO NOT PASS THAT UP! Loved it, and the hour flew by! The service in the spa is terrific, and it's a beautiful place to spend time. Of the three excursions we booked with the ship, I highly recommend the Turtle Hatchery on Grand Cayman and the beautiful Chacchoben ruins in Costa Maya. I do not recommend the Miami bus tour, although the Everglades portion was a lot of fun. The rest of the tour was boring and a waste of time, and they had trouble with the PA system which was very annoying. Take a hop on/hop off or just do the free trolley and take a separate trip to the Everglades if you have never been. Best part of that excursion was they took us to the airport afterwards. We did not book an excursion in Ocean Cay, but you do not need to. It's the most relaxing and beautiful private island we have ever been on. Once all the plantings take hold, it will be outstanding. The lighthouse light show was very cool, and the Junkaroo parade was cute as heck. Do an excursion in Jamaica so you don't get hassled by all the taxi drivers. It's like running a gauntlet if all you want to do is walk into town. We did see a cool little public park called Turtle River Park and chatted with a lovely park ranger who really knew his stuff. Otherwise, Ocho Rios is a bit shady, and really rundown. Be careful there. The BEST port town is Costa Maya, by far. You can have a blast just by walking off the ship and hanging in the little town right there. You can also find some good deals. Got a very pretty dress for $10. You can use their pool for free and spend the whole day if you want. I was quite surprised. Keep in mind that you have to take a tender boat in Grand Cayman, which is a bit of a pain, but as long as you know it, you know you have to be patient. The very worst part of the trip was leaving. Disembarkation was pretty typical, but Miami airport sucks. It was ridiculously crowded, takes forever to get through security in terminal D, and with hundreds of people trying to check luggage with American Airlines with only two people on the counter it was a real nightmare. My husband was furious, which took away some of the glow of the terrific trip we had just went on. There's a rumor that MSC is changing their operation to a different port, and we hope it is true. So that's my review! Overall it was very fun, and I'd sail with Armonia again in a minute! Read Less
Sail Date February 2020
This was our third sailing on the MSC Armonia. We needed a handicapped cabin and were fortunate to get one on this cruise. It makes it so much easier on my husband so he does not have to climb a step into the bathroom every time he ... Read More
This was our third sailing on the MSC Armonia. We needed a handicapped cabin and were fortunate to get one on this cruise. It makes it so much easier on my husband so he does not have to climb a step into the bathroom every time he enters the bathroom. The bars around the shower were very helpful and having a chair in the shower was wonderful. Our cabin steward, Mohammed, was amazing. Our room was kept so clean and neat, everything in its place. We had a sleep timer on our remote control, just a little hard to use since it was in a foreign language. Our cabin steward always asked if there were any special needs whenever we saw him. He provided us with distilled water for our Cpap machine, extra blankets to keep us warm at night and he even filled my ice bag every night. We went to the life boat drill and were glad we did not have to stand during the drill. We went to our Sail Away Party that I had set up thru Cruise Critic after the drill was over. Not too many showed up but we celebrated our voyage by going to the Gelato Bar and had free cones of gelato with sprinkles. We met about 6 cruisers from our roll call. Difficult to talk because the band was so loud. We all compared notes about the Meet and Mingle Party that I had set up for the first sea day at 10 AM. So glad the ship stayed on our time to avoid confusion. The Meet and Mingle Party was spectacular. Robert Moik, The Hotel Manager arranged for the party to be held in a large lounge. Robert had a sax player entertain us before the party started with some beautiful songs. Miguel, our cruise director, opened the party and spoke to the over 41 roll call members who attended the party. He was a true delight and very informative. Miguel had me on stage and asked me to speak to the crowd and welcome them to our cruise. I was completely unprepared but somehow the words just came to me and I was so overwhelmed by the reaction of the crowd. Robert had a beautiful strawberry shortcake sheet cake prepared for the Cruise Critic Group and served free drinks to all who attended. At least ten officers attended the party and we all posed together around the cake while a photographer captured a photo of the entire group. Robert had an 8 x 10 photo sent to everyone who signed up for the party. What a great party. Immediately after the party we went to the casino for a Slot Pull Party that I had set up with Jeffrey, the casino manager. Jeffrey was so helpful planning the party. He awarded prizes to the top 3 cruisers who had the highest scores and he also awarded souvenir bags from the casino which also contained souvenir baseball caps from the casino along with 2 floating keychains to all who attended the slot pull. Since we were Diamond Card Members we were invited to dinner in the Surf and Turf Restaurant. Brenda, the manager of the Surf and Turf Restaurant, arranged a large table for the 7 of us who decided to have dinner together. The service and food were excellent. Brenda, surprised us with a sheet cake as an extra dessert. The food in the main dining room was good. Our waiter, Kishawn Wilkerson, was excellent. The best service we ever had on a ship. This was his last week on the ship and we do hope his contract will be renewed. The pool was too cold for us. The pizza on the pool deck is the best on the high seas. The hot dogs were great as well as the burgers. The buffet was very crowded and the food was not that appealing except for the wraps. They were yummy. We really missed the stracciatella gelato that was always there on our last 2 voyages. Best flavor of gelato!! We had to settle for the chocolate. How do like that “Settle for Chocolate”. We played trivia 3 times a day and enjoyed every minute of it playing with Tom and Gerry (the most travelled cruisers with MSC Armonia) and our friends from Florida, Doris and Gene whom we met years ago on another MSC Ship the Poesia. We also played the Pub Trivia game which was a real challenge. We came in second place. Very disappointed with the prizes that were awarded for this week long game. Only gave a prize to the first place winners (champagne) but nothing for 2nd and 3rd place. Surely they should have been given a token gift for all the dedication to appear every night for a week. The shows were very good. Abyss was the best show and so was The Time of Your Life. Did not care for the Adams Family. The Crew Talent show was excellent. The ushers with the bowler hats were hysterical before the last show (Abyss) And finally the Armonia has the best staff upon the sea. What a great cruise! Overall we had a great time. Well done MSC Armonia. Read Less
Sail Date February 2020
I choose this cruise as friends of mine talked me into tagging along. It was my first cruise with MSC. The ship is an older ship and small compared to the more modern mega ships. I prefer a smaller ship anyway. For her age the crew ... Read More
I choose this cruise as friends of mine talked me into tagging along. It was my first cruise with MSC. The ship is an older ship and small compared to the more modern mega ships. I prefer a smaller ship anyway. For her age the crew takes very good care of her. Only one complaint. The windows need to be cleaned more often. I preferred to eat eat at the buffet. There was a good selection of food. I ate in the dining room once. The portions were small. On previous cruises one could get lobster and a steak,usually on formal night. This cruise that was extra for around $24.00. The night I ate in the dining room the had Rock Lobster on their Caribbean Plate. It consisted of a sliver of the lobster tail which I had to remove with my finger and was less than a bite. Also on the plate was one large shrimp and a small square piece of fish on a bed of rice. There was a good selection of activities to do. If one had children; there was plenty for them to do too. I especially enjoyed MSC's Caribbean Island Cay. Beautiful beaches, Buffet building on the island. The laser Light House show was amazing. The Island staff was friendly and informative. All in all I would probably sail with MSC in the future if the opportunity would arise. Read Less
Sail Date February 2020
MSC Armonia review Each person that cruises will have their own set of criteria for evaluating a cruise. Complaints by some are rejected by others. I accept that. Having been fortunate enough to have traveled on many cruises across ... Read More
MSC Armonia review Each person that cruises will have their own set of criteria for evaluating a cruise. Complaints by some are rejected by others. I accept that. Having been fortunate enough to have traveled on many cruises across several cruise lines, I will do my best to be objective. Overall MSC is a very successful company for cargo transport that has expanded into the passenger cruise business. As such, they are well behind the power curve compared to other cruise lines. Some of the issues I will identify may have been addresses in their newer ships. I only have my experience on Armonia to evaluate. For example, their app does not work with Armonia at all. Pre-cruise planning This Caribbean cruise was booked two years in advance for the sole reason of the stop in Cuba. Because of a recent change in policy, no new passengers could be added for trips to Cuba. Since the ship was not full, MSC (and other cruise lines) cancelled the Cuba stop in order to keep adding passengers for the trip. At this point MSC fell apart. At no time was I notified of any changes. I found out when my credit card was credited for a Cuba excursion. I tried calling but after 90 minutes on hold, I gave up. I tried their CALL ME link several times, even asking about a new cruise, but never got any return call. The itinerary seemed to change over a dozen times, stopping in Ocho Rios or Cozumel at various points. The website never listed any itinerary at any time. The only way to figure out ports was looking at excursions and seeing the ports. Over time Ocho Rios disappeared and Montego Bay appeared. Similarly other ports changed, the schedule changed, and the passenger was never notified. Even shore excursions appeared then disappeared. They didn’t even have any excursions for Ocean Cay listed. Eventually, about 3-4 months prior to departure did things become more finalized. At times the webpage wouldn't even load (message said it was LOADING but nothing happened on multiple computers at different times). The website also had numerous other problems but no one at MSC seemed to care. I tried to get a refund for an excursion that we upgraded to a better on (after all the changes MSC made to excursions), but could not find a way to do it online. I tried to do it on the ship but was told I had to do it 2 days before sailing. They were completely unwilling to make changes or give me credit. Then on a MSC excursion, a portion (the catamaran) was cancelled. MSC refused to give any refund on it, blaming it on the contract company. Yet this was a MSC excursion. After arguing for a bit, they gave us a $10 cushion for Ocean Cay. I gave up at that point. The cruise We were given a time to check in and showed up at that time. It didn’t matter as hundreds of others ignored any time periods and just showed up. The result was Disney-esq cue lines and over an hour wait. On top of that, we had been to China 2 years ago and were pulled aside for additional screening. Seriously! Two years ago and they are worried we had the virus! The long lines should have been a clue for future embarkation procedures because the lines to get on/off the ship were always huge. MSC had not yet figured out efficient boarding procedures. Re-boarding is a joke. Big lines snake around in a very tiny space to go through the scanner. Everyone is jammed in so tight that they can’t even unload from the tender until the lines move forward a little. Very inefficient and cumbersome. Expect wait times for re-boarding. MSC is truly an international cruise company. Our cruise had almost 25% citizens from France. As such, Americans need to be prepared for this. Personal space is not the same. Announcements take several minutes as multiple languages are broadcast. But the experience of talking with so many different cultures is amazing. Granted some do not speak English so you may not be able to communicate with everyone you might want to. Smoking is allowed, so be aware of the designated smoking sections (even on the pool deck) in order to avoid them. Also, this is a budget family cruise ship. Expect lots of kids, tons of loud music and parties. That is the one thing that it seems MSC excels at, and this is working with the children. They even performed for us at the evening shows! The buffet food is good but nothing exceptional. I think they try to appease so many cultures with such a variety of food that they end up going for quantity and sacrificing quality. The restaurant food is very good, especially the Surf and Turf restaurant. The ship is an older, smaller vessel last in dry dock 2014 where they added 80 feet in the middle and a bunch of cabins. In Nov 2019 the ship was in Freeport for three weeks for minor maintenance for the public area. Unfortunately they didn’t adjust the buffet area either time, so it is a total zoo with inadequate number of seats. On our cruise they decided to do maintenance work on the outside seating area, taking away 25% of the available seats. People were very angry as they just wanted any place to sit. Some passengers revolted and sat in the outside area anyway, ignoring the workers. The dining area is just too small for a ship that has 2000 passengers. I was going to say I don’t think the outside windows in the public area have been cleaned in months, but then in the Port in Miami, a robot washing arm went by and sprayed water on the windows. So while they may have been washed, the were not cleaned at all and no squeegee wiping, so the windows were opaque with a mineral film over them. Disappointing. Also, because the ship is older, there is a definite need for some work. We like the older ships. They have an ambience missing in the newer glitzy ships that focus on avant-garde looks and cosmic design that does nothing for the passenger. Older ships are more personable. But Armonia needs work. From broken seats, bar stools, cracked windows, faded and sun streaked curtains, and mold in the bathrooms, and missing balcony door handles, she is showing her age. The kids spray park was shut down for the week for some maintenance. The main pool was shut down and emptied for maintenance for a day. Rooms come with a single outlet for charging your devices, and it isn’t by the bed. Some modernization is needed and MSC doesn’t show any future dry dock schedule for Armonia. The entertainment is good, but after six days with the same dance group, it becomes routine. Lots of criticism from many guests about the Beatles/Elvis/Queen show and the singer. He just couldn’t hit the notes and people all around us were squirming in their seats. I like those cruise lines that bring in outside entertainment at least for one or two days. It gives variety. Perhaps one of the best things about the entertainers is that for a couple of nights they have some amazing gymnastic performers (acrobats, or whatever you want to call them). They were incredible. Ocean Cay is not quite ready for Prime Time, with lots of construction still going on, and problems with the lack of beverage servers (hour wait to get something from the bar). The area and the beaches are great, and there is so much beach space you will never be crowded. They have a kids area also. What they are missing is an area for smokers, as several around us were smoking. They also need to designate an adults only area for those ladies going topless (remember this is an international cruise). I just didn’t think it appropriate around younger teens, at least for Americans. The evening light house performance was neat, but though it was scheduled, MSC had no chairs for the guests to view the show. Some wise people brought some over from the pavilion but most of us had no place to sit. The saddest part about Ocean Cay is the lack of trash receptacles, at least on the Southern beach. There wasn’t a single trash receptacle at any of the cabanas. MSC spent millions redoing this island and to see the trash blowing around, and all the cigarette butts in the sand, it is very disappointing. It is much like the decay in California beaches and others. The best thing about MSC is the staff. Most all the staff we dealt with were exceptional. The room attendant, the dining staff, the cruise staff, and the entertainers were very friendly and helpful. They were enjoyable to talk to and find out about their experience on MSC. The only issue we had was with the Filipino pool bar staff. Since the Easy beverage package is restricted to $6 per drink, they are only a couple mixed drinks that are available. The suggestion on various MSC forums is to order the non-alcoholic version of a drink, and then order a shot (like order a Coke them order a shot of rum to get your rum & Coke). The pool bar attendants on the 2nd day came up with a new rules that you had to wait for 30 minutes between orders. Clearly this is not listed in the package restrictions but something they were doing on their own. I say this because it seemed to happen to passengers only when using a bartender from the Philippines. The bartenders from Indonesia and other places didn’t seem to care at all. Again, a minor issue but sure cheap tactics. In conclusion, a cruise is what you makes off it. While there port stays were short (4-6 hours is all) until Ocean Cay, there was still time to relax and enjoy the sun. Our cruise was very pleasant but the issues keep it from being outstanding. Maybe the newer ships have learned from Armonia and the other smaller ones and corrected the issues. Read Less
Sail Date February 2020
This was my first cruise on MSC, so I wasn't sure what to expect especially since their website is not user friendly and very slow. I was pleasantly surprised though! I was booked on this cruise plus the 2/24/20 sailing as a B2B. ... Read More
This was my first cruise on MSC, so I wasn't sure what to expect especially since their website is not user friendly and very slow. I was pleasantly surprised though! I was booked on this cruise plus the 2/24/20 sailing as a B2B. Embarkation was fast and efficient. I was on board by 12PM. I started exploring the ship and made my way to Deck 11 for lunch. The Buffet was crowded, but I joined a couple having lunch. Lunch was fine and tasty. I normally go to lunch at the restaurants, but the restaurant was closed. Only open on sea days for lunch. They also had a grill for hamburgers and hot dogs and on the opposite side Pizza. I tried both during my 2 weeks and they were very good especially the pizza. What amazed me most was the attitude of the crew. They were Outstanding. No matter where you went on the ship the crew were great and most happy to be there.MyRoom Steward "Tiny" was wonderful. I felt like I had a Butler all week. She was eagerto make my cruise experience great. The dining room staff in Marco Polo were alsoefficient, happy, and eager to please. My Maitre'd was especially happy to keep us happy. He brought us specials tastes from Indian Foods in the kitchen which were especiallydelicious. Need another Shrimp Cocktail? No problem. We were very happy with the dining staff. Overall, a great cruise. I am also booked o the MSC Meraviglia for 4/12/20 for a 21 day TA. I'm looking forward to this cruise after the great experience on the Armonia! Read Less
Sail Date February 2020
I knew going in that this "last minute" deal, on this ship likely was not going to be the best cruise I'd ever been on. The old saying "you get what you pay for" held true in this instance. The cruise did give me ... Read More
I knew going in that this "last minute" deal, on this ship likely was not going to be the best cruise I'd ever been on. The old saying "you get what you pay for" held true in this instance. The cruise did give me some sun and relaxation at a low price which is what I signed up for, and it included a very pleasant surprise in MCS' private island. I wish, I had another day to relax on that island...it's beautiful. The employees I interacted with onboard were very pleasant and professional. That being said, someone who is looking for a first cruise or is a cruise regular should likely try another ship and/or line. The food is edible but not exciting at all. I only had two dishes during the entire week I would want to order again (and I am not a "foodie"). Soups were decent flavor wise but offered very little chewable/solid contents. Breakfast was boring and repetitive. Salad bar was lackluster at best. etc. etc. Getting a drink from the deck bars took a very long time. Cabin Steward service wasn't great. I think service suffered based on their no tip (we instead do a hotel service charge) policy. I also miss the towel animals. It's a little thing but having a policy which precludes them is just a bummer. The entertainment/shows were not great (low production value and dancers who could not dance in unison). Gymnasts/Acrobats are the exception- they were great. The amount of time allotted at some stops was not adequate. The shops were fine and I did do some shopping on board and on the island and was happy with my purchases. Generally, the public areas are just so-so. I found the customer service before boarding the cruise was poor. I had a terrible time getting a hold of someone despite numerous attempts and then the woman I spoke with had a tone not meant for customer service. So the cruise worked for what I was primarily looking for in this particular instance but I had limited expectations. As long as you go in with open eyes you should be fine. Read Less
Sail Date February 2020
First because it was scheduled to go to Cuba but that changed and we couldn't go to Cuba. Another reason was the cost, it was a reasonable cost for 7 days. Our first excursion was on Jamaica at Ocho Rios and was a fiasco. The ... Read More
First because it was scheduled to go to Cuba but that changed and we couldn't go to Cuba. Another reason was the cost, it was a reasonable cost for 7 days. Our first excursion was on Jamaica at Ocho Rios and was a fiasco. The disorganization to get our packages for the tender etc was terrible. We had to assemble in the theater and wait for our number to be called to collect our package and sticker number. Next we had to wait for our ticker number to be called to be escorted to the exit for the tender. We were very late for our cooking class but since we had booked through the cruise line, we were still able to 'do' it. It was not worth the money. The tender to shore was difficult to board bot at the dock and again back to the ship. The 'captain' of the tender did his best but it was difficult. We were worried for the next day in George Town as we had another excursion planned and needed to get our own tender ticket. We did not book through the cruise line and this experience was also horrible. We were in line at 7am for a 9am excursion. Luckily we had called the company the day before and explained that we might be late. We barely made the shuttle to the stingray/snorkel and starfish beach trip. The walk from where we were left from the ship and to the excursion point was blocks and blocks away. Thankfully we made it. The LONG wait in the HOT sun for the tender back was also a bummer. The food was sub-par. The Oso Bucco and the Prime Rib on Friday and Saturday were the best meals of the 7 day cruise. The rest of the food was just so so. Some of the staff was rude while others tried their best to be helpful. The entertainment was the same cast of singers and dancers every night. The only variation was the songs that were sung and the dance steps. Never been on a cruise with no 'headliner' per se. They did a good job considering their limitations but it was the same thing over and over. The announcements were hard to hear in the cabin. I had to open the door to hear them. I had to ask every night for a room service breakfast menu. I like coffee in the morning! It was delivered one day to the wrong cabin! I was told that my writing was bad and it was my fault. Hmmmm. The pools only have a side straight ladder to get in or out. It is difficult if you have any issues with mobility. I did it one time. I was looking forward to more pool time but I was not gong to try to get in and out again. The pools are a 6 foot deep hole. the other end, separated by a divider that you can not get passed is about 10 inches deep. The hot tub is for 7 people and you have to wait your turn. (I did not attempt it) Lots of kids jumping in and out of the pool. An area for adults only would have been welcome. Maybe if they rehab the ship they will consider this. After the MAJOR plumbing problem for the entire ship, (someone had flushed a tshirt) there was a smell that just would not go away. It was awful. The smell was all over the ship at different times. The plumbers were in their overalls working all over the ship trying to fix the issue. If they had disposable overalls that they could take off after being in the food areas I would have felt more comfortable. The had sanitzer stations were empty most of the time and we had to tell them to refill them. In addition, the bathrooms near the dining room were out of soap too. The Armonia is the oldest ship in the fleet and sadly, she shows her age. . . Read Less
Sail Date February 2020
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift ... Read More
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift and orderly even though the staff wasn't exactly the friendliest. This should have been our first sign of things to come. Once on board, we noted how dated and in need of repair the ship was. My 8 year old son pointed out loose tiles in the shower and that the air in our cabin wasn't working very well... my 8 year old who never notices anything. I don't mean to be petty, but I am going to be petty here... Every other cruise line we have been on, we would get a towel animal and a little chocolate left on our pillow at night. Not on this ship. Our room steward was attentive and kept our cabin clean, but we missed the little "above and beyond" measures that we had come to expect as the normal standard through other cruise lines. The dining hall our first evening was a complete disappointment. It felt as if it was their very first time doing anything! Toward the end of our meal, the head waiter for our area made to over to introduce himself and it was a complete game changer. From that moment on, he made a point to seek us out for each meal. He guided our wait staff in making certain our drinks were kept filled and our food made it to us hot and delicious. The entertainment crew on the MSC Armonia was the absolute best we have ever seen on any cruise we have been on. I am not sure how many hours they put in on their performances but you can tell they work hard to perfect their routines. Each night before they would go on, the ship's cruise director and his team would warm up the crowd with giveaways and hilarious antics. I do not know what these staff members get paid but it is not nearly enough! Everything else just seemed way too crowded to enjoy. Our first port of call was Jamaica. We had to tender to shore. You had to stand in line to get a ticket to take the tender to shore. They passed out tickets through number 25 or 26. My family and I were able to make it to shore on the number 9 tender. I have heard conflicting stories about what number they stopped calling tenders at, but what can be said is that not every passenger was able to get off of the boat that day and experience Jamaica. It was not a good day. I think if they had run out of rum on board, there might have been a mutiny. Grand Cayman was, well, Grand Cayman. overpriced, hot, and busy. Costa Maya was very nice once we left the port and hired a taxi outside of the port gates to take us to Chacchoben for the day. Very nice and relaxing... and about half the price the cruise line wanted for the same tour. The day spent at Ocean Cay is a nice day if you enjoy swimming and the beach. I do not. My husband and children LOVED it. They love sun, sand, and water. Me, not so much. Would I ever sail on this ship again? No. Would I ever sail MSC again? I am not sure. I will be doing much more research and reading reviews before booking my next cruise. Read Less
Sail Date February 2020
Went because it was a god deal. We had drink package and freeWiFi. Food was good BUT service for breakfast and lunch not so good, staff was nice but slow and food not hot or what you ordered at times. If you ordered eggs they toast would ... Read More
Went because it was a god deal. We had drink package and freeWiFi. Food was good BUT service for breakfast and lunch not so good, staff was nice but slow and food not hot or what you ordered at times. If you ordered eggs they toast would come out either first or 20 mins after your eggs. dinner staff and food good, still nothing really as hot as it should be. Entertainment ok not great the first couple shows got a little better, but it was always the same just different costumes, like someone said to us a night school musical. Most staff nice but the upper officers in white barely said hello or smiled. Your could get a Long Island ice tea for 6.00 but not a frozen drink that has one liquor in it strange. Bartenders nice at pool and White lion where they served nice snacks. Read Less
Sail Date February 2020
This was my first MSC cruise. I have been on quite a few cruises on a variety of cruise lines. Cruising is my favorite way to vacation. That being said, the cruise on the MSC ammonia was not a great experience. The variety of food choices ... Read More
This was my first MSC cruise. I have been on quite a few cruises on a variety of cruise lines. Cruising is my favorite way to vacation. That being said, the cruise on the MSC ammonia was not a great experience. The variety of food choices was poor in the buffet area and dinners in the “Nice” dining area were below average. The staff on every cruise I have ever been on has been exemplary, but on this ship, the level of professionalism seems to be lacking. A young lady at the reception area actually rolled her eyes at us when we were asking her questions about a bill. Overall the customer service was not on par with other cruises I have been on, it was disappointing. The rooms were decently nice, but the bathroom had a very strange smell, And we rarely had hot water for the shower. The final thing that had me really upset, was the fact that they had a large portion of the deck shut down for renovation, including the gelato stand and one of the main bars for the deck area. This made the sun deck area more congested and made it look bad. I don’t understand why they had to do the renovation while I was on my cruise vacation. I didn’t pay my hard-earned money to stare at a big wall of plastic with a bunch of workers behind it. In the end it was just a disappointing cruise, and the ship was not up to the standard that I’m used to. I would probably give MSC another chance, but definitely not on the Armonia. Read Less
Sail Date February 2020
This was my 3rd cruise experience (previously cruised with Princess & Carnival- exceptional experiences with both). Incredibly disappointed with MSC with a few positives, which is unusual as I am a very easy going person, especially on ... Read More
This was my 3rd cruise experience (previously cruised with Princess & Carnival- exceptional experiences with both). Incredibly disappointed with MSC with a few positives, which is unusual as I am a very easy going person, especially on vacation! We did all our own shore excursions as many were cheaper and provided better amenities. PROs: Entertainment staff is amazing- hilarious and fun to be around. Cabin steward was very friendly. Dining waiter nice, but very quiet. Dance performances fun and entertaining. Excellent Captain and ship's bridge workers. CONs: Poor cabin condition. Rude pool staff. Extremely slow and unprofessional bar service at ship deck bars. Unusually shortened times at a couple ports of call. Hot tubs were actually COLD, really cold and full of children when no one under 16 is supposed to be allowed. Only 2 hot tubs and one small pool on entire ship. Food was just ok- seafood not fresh, limited flavor to most food and people consider me NOT a picky eater. Very limited nightly entertainment as there is no variety- only dancing/singing. Cruise director is quite strange, feelings all MSC wants is more money and more money from your pockets. No recognition or kind gestures for special occasions unless you buy it for yourself (different from other ship companies). Ship is small to begin with then they decided to re-stain 1/4 of pool floors which took up a lot of pool deck space and one out of two pool bars down- pool uncomfortably crowded and limited bar service, even for water or soda. In summary, I would definitely NOT recommend this cruise ship. Definitely NOT worth your money when you can pay the same price for a much better experience elsewhere. Read Less
Sail Date February 2020
No comedy shows, Never been to the cruise ship doesn’t have comedy shows. cafeteria level of food at the main buffet. There is no soup in buffet. Food is so so in dining room.Too smoky due to smokers even inside the shop. Liked itinerary ... Read More
No comedy shows, Never been to the cruise ship doesn’t have comedy shows. cafeteria level of food at the main buffet. There is no soup in buffet. Food is so so in dining room.Too smoky due to smokers even inside the shop. Liked itinerary but the time at the every port was too short not enough time to explore the port or shopping. Crew Staff will give 10 stars for their quality service. Walking track is not all around ship. Good ice cream that is served. Good cruise director. Great photography on ship. Great customer service at Effy store. Fabulous pizza, could eat all day long. Good hamburgers and hotdogs. No art auction. No big screen tv to watch sports. Nice pool area. Drinks are decent. No magic show. Not much shopping variety on ship, but can shop at ports. Shower is tight. Shower curtain sticks to me while showering and water runs on the floor because shower curtain is too short. Read Less
Sail Date January 2020
Past experience with MSC. The date of departure was my wife's birthday. I have been on Royal in the past and tried MSC in 2017. Having read many reviews about MSC prior to my first cruise I was not sure I made the right choice. ... Read More
Past experience with MSC. The date of departure was my wife's birthday. I have been on Royal in the past and tried MSC in 2017. Having read many reviews about MSC prior to my first cruise I was not sure I made the right choice. The experiences I had on both trips were nowhere like the reviews I read. I can only assume some people have way higher expectations then I do. If you want a bigger cabin or shower up grade to a suite. My cabin is used for rest, changing cloths or sleep. I found the cabins were on par with others I have had in the past. I cannot say enough about the food, GREAT and the service at our table, 603, from our waiter and the head waiter was the best I have ever experienced. The ship was just the right size, if I wanted a crowd of people and different amusement park events there are many in Florida. We went to a show every night and were not disappointed. Read Less
Sail Date January 2020
This was cruise number 19 for Fred & Lily and as much fun as all our other Caribbean cruises where we're just happy to get away from the Canadian winter for a short time. Cruised on MSC Divina in 2017 and have done several ... Read More
This was cruise number 19 for Fred & Lily and as much fun as all our other Caribbean cruises where we're just happy to get away from the Canadian winter for a short time. Cruised on MSC Divina in 2017 and have done several Costa cruises so we knew what to expect in terms of European passenger mix, multiple languages, food and entertainment. Travelled as a small group of eight with cabins 7119, 1151, 1169 and 1170 all with early dinner seating at table 408 in the Marco Polo. We didn't book excursions or beverage packages or even bid for cabin upgrades which MSC was pushing pretty hard in repeated emails leading up to our departure from Miami January 20th. Didn't buy internet or photo packages either. The photographers can be annoying because while they take excellent pictures I don't like the guilt trip laid on you for not buying the package deals. I call those photos "coffin portraits" and did try to bargain for a few 8 x 10's down to $10 but the photo staff would not budge. The deciding factor for booking MSC Armonia was price. Paid $976.44 for the inside cabin for two which included all port charges, taxes and trip insurance. My ship card statement added Service Charge $87.50 each along with the bar bill. The wine we chose for dinner each night was La Terre Cabernet Sauvignon priced at $24.00 a bottle. A few G&T's were our other indulgence. The activities and entertainment staff - all ten of them plus the Cruise Director Kevin - were truly wonderful. Really animated and fun with a lovely way of pulling off silly sight-gags in the theatre before the shows. They kept the fun and games going in the Bar Del Duomo and were all approachable around the ship. The theatre shows were generally cheesy with really good dancing choreography but not so great singers. We went to all the shows and honestly for a small ship and small theatre we were pretty well entertained. One small criticism is the Starlight Disco up on Deck 12 at the back of the ship is wasted. The music played by the DJ was horrible garbage and totally wrong for dancing. Using the Starlight Disco for latin dancing would make better use of that lounge. The musicians in the Bar Del Duomo and various other lounges were a disappointment because they played with loud backing tracks where it might have been better to have fewer solo acts with backing tracks and one better full band on board. The piped in music played on the ship and also on Ocean Cay was generally awful and not worthy of an Italian ship. Costa has much better music. Up on Deck 11 the buffet was always pretty crowded which is one reason it's nice to travel with friends so somebody can save your seat while you're in the food line. Real 10% cream would have been nice with the coffee too but the milk provided was at least better than the artificial creamers available. The bread pudding in the MDR and at the buffet came out on day five and was lovely, but would have been nice if it was on the menu every day. I'm not a food critic and will say nothing about it except that I'm a guy who eats everything on his plate and it really bugs me to see food wasted. The chair hogs around the pool never bother me - just toss their towels away. I did notice some pretty awful odours around the ship. Not just the occasional whiff of sewage but some staff wore stinky strong deodorants. Smoking areas were well contained and much less of a problem for me than the elderly French ladies drenched in "Eau de' Toilette" perfume pewing up the elevators. I won't comment on the ship itself except to say it's old and worn with none of the razzmatazz you'll find in the newer bigger ships. But it ran nicely, the engines are smooth with no nasty vibrations and it seemed to be well run by the Italian officers proudly strutting about in white uniforms supervising the Filipino crew who do all the real work. The ports visited were standard Western Caribbean stops with nothing different from all the other cruise lines. But the day at the MSC island Ocean Cay was very pleasant and relaxing. Over the next few years - if it doesn't get flattened by a hurricane - this unique little spot will become a real gem on the MSC Caribbean itinerary. The CruiseCritic meeting at 10:30 am on the first sea day was very well done and appreciated by those of us who are CC users. The CruiseCritic forum is a very useful tool for planning cruises but I do get a little tired of posters endlessly complaining about perks, status upgrades and point matching. And don't worry about dress code. There isn't one! One tip for Canadian cruisers on MSC; your credit card might be rejected because of either the RFID chip or the fact MSC processes card transactions through accounting facilities in France. At the CC meeting I asked about this and the officer in charge of accounting said they were aware and working on it. My BoM MasterCard failed (Très embarrassant) while CIBC VISA worked fine. Overall, Armonia is a fun and un-pretentious small ship with a good crew and staffing. It gets the Fred & Lily recommendation as good value for budget conscience cruisers. Read Less
Sail Date January 2020
We are experienced cruisers and had never sailed on MSC before. When we saw an attractive offer we thought we'd try them. The Armonia is one of their oldest ships and in need of a major refreshment. From the minute we boarded we were ... Read More
We are experienced cruisers and had never sailed on MSC before. When we saw an attractive offer we thought we'd try them. The Armonia is one of their oldest ships and in need of a major refreshment. From the minute we boarded we were bombarded with offers of drink packages, spa treatments and all types of upcharges. No one to greet us when we boarded. The WiFi packages are outrageously expensive. If you're looking for a quiet place to relax and read a book you're out of luck on this ship. The crew members were friendly but undertrained. The buffet area lacks adequate seating for the number of people on board and you get to bus your own table as the number of crew in this area is lacking in number and training to keep up with the demand. It doesn't help that some tables are reserved for crew only. The food is marginal at best with most everything being overcooked and dried out. We tried the upcharge ($35) Surf and Turf restaurant where we were served cold food. The private island will be beautiful when it is finished. Currently it is lacking in directional signage and crew member knowledge. It's dangerous with the number of vehicles using the sidewalks which included tractors and a forklift truck. We met some cruisers who have been on newer MSC ships and said they had a positive experience and were disappointed on the Armonia. I don't blame the crew for disappointing service as management as failed to train them properly. Sorry MSC but you burned your bridge with us. Read Less
Sail Date January 2020
Once I have said that the crew were excellent and the food really good I have said all the positive things I could say about this cruise. The ship was just not up to standard. I do not know how some of the passengers were able to shower as ... Read More
Once I have said that the crew were excellent and the food really good I have said all the positive things I could say about this cruise. The ship was just not up to standard. I do not know how some of the passengers were able to shower as the shower cubical was so tiny. There was no where to sit in the cabin other than on the bed, thankfully the balcony had two chairs we could sit on when it wasn't raining. We were on the 10th deck just below the pool deck and so at 5am crew were cleaning the pool deck and dragging beds and chairs around thus waking us up at that time of day. Unfortunately we had booked this cruise when the ship was meant to have spent two nights in Havana, Cuba but due to Donald Trumps edict this was not possible. We had half a day in Montego Bay and the same in Grand Cayman. In Costa Mayan we had a little more time but no full day and then a whole day on Ocean Cay in the Bahamas (a MSC owned island) where they charged extortionate prices for everything. I do admit that the champagne sunset sail was really good. We had to wait more than 30 minutes on a tender boat in order to get back onto the ship in Grand Cayman all because there was only one person at the security check who had to watch the tv monitor as well as watching the passengers through one by one. This was all because they were afraid that people might bring on board alcohol and thereby they might loose some income from the bars. The same happened at Ocean Cay where there was no possibility of purchasing any alcohol on the island, however they said that it was to ensure no passenger brought any shells back on board, but we didn't see any shells for passengers to collect whilst we walked around. We like to find somewhere quiet =to read on board particularly on sea days, however ther was no where on this ship that was quiet, even the library was open to a lounge playing loud music. When asked at the reception if there was somewhere quiet they did at least find an area in the pub after turning the sound off the tv monitor, but music was still heard coming from the loud speakers in other parts of the ship. Read Less
Sail Date January 2020
MSC has been heavily promoting its new luxury ships. Then we got a price offer that was great. So, we decided to give MSC a try. When we arrived at the port we found the Armonia, the oldest ship in the MSC fleet. The interior was outdated ... Read More
MSC has been heavily promoting its new luxury ships. Then we got a price offer that was great. So, we decided to give MSC a try. When we arrived at the port we found the Armonia, the oldest ship in the MSC fleet. The interior was outdated and shabby. The food was cold, over cooked, and tasteless. We tried for better by paying the up charge at their specialty restaurant. No luck. When I sent the cold french fries back, the replacement they gave me was hot but only partially cooked. The crew members were nice but poorly trained. Their procedures for debarking excursions were chaotic - several hundred people struggling to get into long lines. Security stations to leave and return to the ship were inadequate fo the number of passengers resulting in long lines. While on the cruise we learned the Armonia had been expanded to hold more passengers by cutting it in two and inserting a section of cabins. That explained a lot. This is a ship with kitchens, crew size and common areas that were never designed to support the number of passengers the ship now holds. We talked to a lot of other passengers who felt the same. Many were long time MSC customers who urged us to give MSC another try but on a different ship. Sorry, we won’t. Read Less
Sail Date January 2020
We chose this cruise because the price was very attractive, but buyer beware - they charge for absolutely everything on the cruise. Over the course of a week, it really adds up;, and we do not drink much or gamble. The biggest problem in ... Read More
We chose this cruise because the price was very attractive, but buyer beware - they charge for absolutely everything on the cruise. Over the course of a week, it really adds up;, and we do not drink much or gamble. The biggest problem in every department was a lock of training, both in how to do the job and in what the job really is. There is absolutely no emphasis on friendliness or service, whether it's the bar staff, the restaurant staff (especially the buffet) or anywhere else. This also leads to safety issues, such as: never saw a single crew member in the buffet wipe down a table after clearing it, and we usually had to bus our own table while the crew watched us. GERMS!!! The overall facilities are far too small for the number of customers onboard, so everything is crowded and jammed together - not safe! On the private island, which will be beautiful some day, they are at least 6 months from completing construction. There is no signage to help you find anything, the maps they give you do not match the buildings that are in place, and the biggest safety issue is the large number of crew members that are driving around in golf carts at full speed directly on the main walkways where customers are trying to walk from one place to another. I heard no horns, bells or call outs to warn people they were flying up behind them - someone is going to get hit! Our ship was full, but the island only had the buffet open and 1 food truck and 1 small bar. Not reasonable! Again - no concern for service or safety. The ship was also very loud, and I heard many customers asking if there was anywhere on the ship that was quiet, besides their cabin. It is not necessary to play the BGM that loud in every public space on the ship. The nightly shows were appalling - poor show direction, mostly poor talent, poor music arrangements, poor tech work and the dancers were occasionally rather raunchy. We talked with others who had cruised MSC before on different ships and felt they had a good experience there (not on this one), and they urged us to try MSC again. That will not be happening - even with the low price, we did not get our money's worth, and had a very bad experience. Read Less
Sail Date January 2020
MSC Armonia Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 3.0 3.2
Entertainment 4.5 3.2
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 5.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.5 2.9
Service 4.5 3.6
Value For Money 4.5 3.5

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