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40 Hurtigruten Nordkapp Cruise Reviews

I thought I would see fjords and magnificent landscapes on board a ship with interesting things to do. What I got was endless rocks and low cliffs and certainly no fjords or anything interesting on the ship except really expensive a la ... Read More
I thought I would see fjords and magnificent landscapes on board a ship with interesting things to do. What I got was endless rocks and low cliffs and certainly no fjords or anything interesting on the ship except really expensive a la carte items and beverages and outlandishly expensive excursions, none of which I took. With only rare exceptions all the other passengers were old people traveling as couples or in big French groups. It wasn't too long before I realized I didn't belong. My table mates at dinner even told me I didn't belong there ( I boarded at a port later in the cruise than they). The food was good and most of the staff was friendly. But you know how it is on cruises...one always has the feeling that nothing is genuine. I honestly couldn't tell. The interesting ports were timed particularly badly such that on arrival most tourist sites( churches, museums) were closed...and in smaller ports, you literally get no more than 30-45 minutes. A terrific waste of money! Read Less
Sail Date June 2018
My husband and I, 2 English passengers, had all of our luggage stolen from a Hurtigruten ship after embarking at Bergen for the 12 day round trip. We feel we must highlight the incident and dangers to other current and future international ... Read More
My husband and I, 2 English passengers, had all of our luggage stolen from a Hurtigruten ship after embarking at Bergen for the 12 day round trip. We feel we must highlight the incident and dangers to other current and future international passengers, who will naturally expect in 2014 a certain level of security. Global passengers do not expect when sold a cruise that anyone off the street can board a ship, steal passengers’ suitcases that have been left unsafe in corridors or in unlocked luggage stores and walk off the ship with the suitcases completely unchallenged. There is no security. Hurtigruten are refusing to replace our stolen possessions, even after admitting that the suitcases were in their care and it is therefore their responsibility to put the situation right, as they were negligent by allowing a visitor to steal the 2 big suitcases and walk past the staff completely unchallenged. Norway had previously been our favourite country and we had visited 9 times including a previous Hurtigruten round trip voyage 5 years ago. We have had a very stressful last 2 years with a job and house relocation and a sequence of failed attempts to buy a house. I have a brain tumour and my health has been deteriorating. We have got married recently and this was our honeymoon. Knowing Norway and the sailing schedule, we expected a relaxing, beautiful, stress free 12 day voyage. Imagine our devastation just hours after boarding, when it became apparent that our luggage had been stolen. It seems that Hurtigruten’s poor security procedures had allowed a “visitor” to simply walk onto the ship, take our 2 large suitcases, containing a lot of brand new winter clothing bought specifically for this trip, then walk straight off the ship again without any of the Hurtigruten or Bergen harbour authority staff even questioning him. One of the suitcases was found by a Hurtigruten staff member at a nearby bus stop, it had been ripped open and virtually emptied. We were left with virtually none of our possessions. We checked in at the Bergen Hurtigruten terminal at around 17.30hrs on Sunday 16th March 2014 and the Hurtigruten staff took our 2 large suitcases. We then proceeded upstairs for the safety video, then boarded the ship on level 5. We expected that our luggage would arrive in the cabin later in the evening. We had dinner and then went to the 9pm information talk by the tour leader. By 21.40hrs our luggage still had not arrived and we phoned reception and were told not to worry as the suitcases were all on the ship and must have been placed outside the wrong cabin. My husband had already looked around the whole ship and all the corridors by this stage and it was clear to us that there was a problem. The ship set sail on time at 22.30hrs at which point our luggage still had not been found. They had searched the terminal and no cases were found. The ship turned around, back to Bergen after around 5-10 minutes. It seems an IT worker was returning to his flat from the ship and found 1 of our suitcases, ripped open and mostly empty by the bus stop. The other case was not at the scene. It was only at this point the ship realised that the suitcases had been stolen. The man at Bergen terminal then remembered a man had visited the ship at around 21.00 - 22.00hrs and left with 2 big suitcases, because he remembers saying goodnight to him when he handed back his visitors pass! The ship do not know where they left the cases for them to be stolen. It could be in the corridor, by the lift, by the reception, as they have no organised system. We were totally devastated by what had happened. We did not sleep at all that night. The hotel manager the morning after the theft told us not to contact our holiday insurance, because the suitcases were in the care of the ship and they would look after us. We had not left our cabin, as we were so upset and in shock. The Hotel Manager told us to have some lunch and then to get off at Alesund. They gave us some emergency funds to buy the essential items of clothing, such as underwear and thermal base layers for the extremely cold weather conditions of the voyage etc, but as we only had 2 hours in Alesund, a port we are unfamiliar with and we were in such a state we were only able to buy a few items and as the prices in Norway are very, very high, the emergency funds did not buy much. The Hotel Manager said that he would look into how Hurtigruten would make payment for the other stolen items that we would be unable to replace while in Norway. At his request we gave him a provisional list of stolen items that would need replacing, for him to give to the police when he reported the theft to them in Alesund. On the provisional police report they estimated the losses to be at least 40 000 NOK. We subsequently had a nightmare 2 weeks of stress and upset which was made worse by Hurtigruten staff. In particular we met with the senior vice president of hotel operations when we were in port in Tromso day 5 on Thursday 20th March 2014. We met him for about 15 minutes just before the ship set sail. He clearly had not prepared for the meeting. His inappropriate opening line was “I gather you have had some bad luck with your luggage”. It was obvious that he had no appreciation of what we had been going through. To describe the incident as bad luck is appalling, given that the theft was only possible through Hurtigruten’s negligent security procedures which allow anyone freely on and off the ship without being challenged. When I corrected his insensitivity he said, “I cannot defend the indefensible”. All questions that we asked him he deferred saying “I’ll have to get back to you on that”. Not the sort of behaviour and responses I would expect from apparently the senior vice president of a large company. On the morning of 22nd March the Hotel Manager explained to us that the Senior Vice President of Hotel Operations wanted us to provide another list of all the outstanding stolen items that required replacement this time with replacement values, so that Hurtigruten could look into how to pay us for these items. We spent the whole day compiling this list again. The internet on the ship is extremely slow and breaks up, which made it incredibly difficult to try and get replacement costs for some items. Having to spend a whole day doing this is clearly not going to be an enjoyable task to have to do while supposedly on holiday. On most days we had to spend time chasing the Hotel Manager for copies of paperwork, the police crime reference number, the Hurtigruten report, any progress or an update from the police (e.g. had they yet reviewed the CCTV cameras that we were told are present in the Bergen Hurtigruten terminal?) Some of the paperwork Hurtigruten still have not provided. At 22:00hrs on Saturday 22nd March we were appalled to then be given by the Hotel Manager an email from Senior The Vice President. In the email he wrote that “our policy for lost luggage is £500 per person as outlined in our terms and conditions” He “apologises for the inconvenience”. Again, this email shows no recognition or acknowledgement of the continued upset and distress that we have been caused. I think to describe the event as an “inconvenience” is rather flippant. Again, our luggage is not “lost”, but has been stolen whilst in Hurtigruten’s care through Hurtigruten’s negligence. Despite having requested a list of outstanding items and replacement costs, the Senior Vice President was clearly putting us through more stress and upset and obviously had no intention of even looking at this list. In his email he writes “ we are prepared to offer a further 10 000NOK in addition to the 20 000NOK you have already received from the ship to cover your losses. This is only on production of receipts”. It is incorrect and misleading to say we had already received 20 000 NOK to cover our losses. This money was given as emergency funds by the Hotel Manager for us to buy basic items, such as underwear. From this money we also had to buy 2 new suitcases, which cost more than 3000NOK by themselves. Obviously while 20000NOK is a large sum of money, it does not buy very much in Norway, given the very high prices, particularly for winter clothing and we were only able to replace a small number of our possessions. We are now left in a position, that even after replacing some items with the emergency money we are still more than a further 30 000NOK out of pocket. This does not take any account of the loss of holiday, time, extreme distress, anger and upset which also needs to be recognised and compensated. We feel that the easy theft of our suitcases has only been possible because Hurtigruten do not have adequate security measures in place to prevent anyone simply walking on and off the ship with passengers possessions or luggage and as such Hurtigruten are negligent and have failed in their duty to provide sufficient safekeeping of passenger luggage, having received the suitcases into Hurtigruten’s care. I feel the current outcome is extremely unjust and I ask you to put yourself in our positions……me with a brain tumour and deteriorating health and we have been looking forward to our honeymoon taking a beautiful voyage through our favourite country for potentially the last time together, then within hours of boarding the Hurtigruten ship, we are devastated to find that our luggage has been stolen due to negligent procedures on Hurtigruten’s behalf. We then have to endure 12 days of upset, stress, flippant remarks by a senior vice president, daily battles with the hotel manager to try and get information and answers. We have had to waste time providing documentation for Hurtigruten, yet they have been obstructive to providing us with the necessary paperwork. Despite days of chasing the Hotel Manager, he only provided us with the crime reference number 15 minutes before he got off the ship on Monday 24th March 2014, 3 full days before the end of the voyage. As a result of the theft we are thousands of pounds out of pocket and our honeymoon and holiday have been ruined. If this had happened to you would you feel that Hurtigruten have handled the situation well and would you be satisfied with their response, because we certainly are not? Since coming home we have emailed the CEO of Hurtigruten, but to date have not even had an acknowledgement of receipt of our email. Unfortunately bad things do happen occasionally, but the sign of a good company is how they react in these events to put matters right. Hurtigruten comes out extremely badly. Hurtigruten represents Norwegian heritage, people and country. We were told by the tour leader that Norwegians are compassionate. We have seen no evidence of this. Hurtigruten relies on foreign tourists and if this is how it treats it’s international guests that have paid so much money, it will soon have no guests when this story goes global. It is unbelievable that in 2014 Hurtigruten have no security measures in place to ensure the safekeeping of its global guests and their possessions. You would think after Norway’s Anders Breivik tragedy that Hurtigruten would have re-evaluated it’s security and risk assessments. At present any visitor is allowed on board completely unchecked. No checks of identity, passport, x ray of person or bags. It would be incredibly easy for a bomb to be left on board. The Senior Vice President that came on board to briefly meet us in Tromso, said that we should be reassured that they had immediately changed their protocol and that now any visitor leaving the ship with passengers’ suitcases would be challenged!!!! They have completely missed the point. We spent the entire voyage trying to resolve this travesty. What do you think we should do next? Perhaps you might think this security risk should be notified to the wider travel world, so prospective passengers can make an informed choice? Review of voyage and ship Nordkapp If you have stuck with reading this I will now objectively review the voyage and compare it to our previous one. 5 years ago we booked the same 12 day round voyage on Finnmarken. A couple of weeks before departure I phoned customer services to book some excursions. I was shocked to be told that I could not book the excursions, because the voyage had been cancelled, but they could not tell me anything else, as I had booked through a travel agent. Immediately I phoned the travel agent who phoned Hurtigruten who said everything was fine. I made the travel agent phone again and this time Hurtigruten said it was cancelled, as the ship was going into dry dock as an emergency. To cut a long story short, after a lot of inconvenience and bother we rearranged our lives and rescheduled the voyage on another ship in the fleet, the Midnatsol. When we arrived at Bergen airport at 10pm from Gatwick we waited and waited for our prepaid / prebooked transfer that never arrived. We got a taxi to our prebooked overnight hotel. When we went to get our transfer from the hotel to the quay in the afternoon, yes you guessed it, it never turned up. However the hotel reception told us to stay put as the ship was stuck in very rough seas and would not be arriving in Bergen until very late at night or the next morning. We had another night in the hotel and embarked very early the next morning and because of the late schedule all passengers just walked their own luggage on board. I so wish we had done this on the latest voyage. 5 years ago we had booked a mini suite at the front of the ship on promenade deck 6, which Hurtigruten promised us and our travel agent would not have passengers standing in front of. Yes you guessed it again – any cabin on the promenade decks have passengers walking by or at the front have passengers standing in front of your windows or looking in your windows. We therefore moved to a fantastic MG category cabin deck 8 with floor to ceiling windows. This cabin was wonderful, but at the price it should be. The Captain told us that Finnmarken was going in for a planned session in dry dock to have a helicopter pad fitted and they had known about it for months. No one can deny that the scenery on this voyage is amazing and unfortunately at the moment there is no other way of doing this voyage apart from Hurtigruten. However, Hurtigruten have massively increased their prices and so booking a suite this time was out of the question. This time, even on a 2for1 offer, our tiny, basic outside cabin was £118 per person per night including flights. Remember that whilst reading my factual review and see if you think that is value for money for you, especially compared to what else is available on the market. Outside Cabin 641 Nordkapp -sheets never changed for entire 12 day voyage. Housekeeping do not do anything, except empty bin and change small, thin, hard towels. They knock and immediately enter cabin, never waiting for you to answer. The same staff clean the cabin toilets and then serve the dinner in the evening - awful shower gel and hand wash which is very drying, but also not refilled unless you requested it (was lovely Lux 5 years ago) - very small cabin with only 2 plug sockets - extremely small shower room - well lit and big picture window, which is the same size on all decks - only 3 hangers in limited wardrobe space due to small cabin size - cannot get into cabin until 6pm in Bergen, but have to vacate cabin at 10am for Bergen departure at 2.30pm and have to leave suitcases outside cabin night before between 9pm-4am (for anyone to steal some contents or entire suitcase while it docks at other ports during night and allows visitors on board). They tell you that you have to vacate cabins by 10am, despite the ship not arriving in Bergen until 2.30pm, because of the short turn around time and then do not allow embarking passengers on until 6pm – compare this to all other proper cruise ships and this is a joke isn’t it? - luggage including hand luggage can be left in unlocked luggage room, which anyone can get in to, however they have now kindly put a sign up to say it is at your own risk and at your convenience. Perhaps they should say left at your own risk and for the convenience of others!!! Food The food 5 years ago on Midnatsol was fantastic and a highlight of the voyage. From the very first meal on Nordkapp, when we did not know we had had our luggage stolen we commented how poor the food was. The “hot” food is barely lukewarm and would not pass food temperature standards. Food was continually recycled. I do not waste food at home, but I would not serve last night’s haddock cold for lunch, let alone when passengers have paid this amount of money. Every meal was then seen again undisguised at the next meal or even the one after that, Dinner had 2 sittings 6.30 or 8.15pm, but we were given our time, not asked. We had 8.15pm, drinks orders were taken first, then you are served 3 small courses without choice and it was all over by 9.05 or 9.15pm at the latest if you were the last to be served. If you have a food intolerance or dislike etc you can tell them, but expect it to be ignored. My neurologist has banned me from having caffeine, so no chocolate puds or sauces. A blue, plastic sign was put at my place setting to make it clear to staff of special need and to pay attention. Numerous times this was ignored, so on the last night, fed up with complaining, I stuck my big blue, plastic sign in my chocolate pud and left it on the table whilst my husband ate his desert – this was wasted on the stupid waitress who just cleared the table to hasten us out of the restaurant, which was their only priority. Couples and groups are incompletely served, so half of the table will have their meal, whilst the others wait some time. After dinner tea and coffee you have to make yourself on deck 7 mid (restaurant deck 4 aft), but you are only allowed a set time to have it, i.e. 8.15pm dinner allowed 9-10.15pm only. No decaf tea available and the decaf coffee was horrible. Much of the food we could not eat due to it’s extremely high salt content and it is also very fatty. The buffets at breakfast and lunch were never replenished, even if you asked. Again a definite strategy was noted to cut costs. The buffets were very messy and serving spoons had to be fished out by passengers’ hands, a real hygiene issue. If you wanted a lunch pudding or cheese you had to get it at the beginning of your meal or there were none left. Breakfast and lunch tea and coffee available in the restaurant was made with lukewarm, frothy water, nicknamed by other guests as tea-o-cino. At the Captain’s gala dinner the Captain’s table was completely empty and the reverse thrusters were going for the entire meal whilst hovering outside a port – very unpleasant. However, the Brits’ biggest complaint was that now, unlike 5 years ago, they refuse to serve tap water and you have to pay 25NOK about £2.70 for a 500ml bottle of water and with the amount of salt in the food you need a few bottles. They have also stopped you taking in their own mug from the coffee package deal, in case you are smuggling in water. Lounges The ship was not full, but there was insufficient seating. Dreadful singer/pianist in deck 7 lounge where after dinner coffee available – probably to stop you hanging around and drinking the coffee. In the words of Simon Cowell he certainly made it his own and managed to ruin every smash hit song he sung. Excursions None of them were value for money or great. However you have no alternative way of doing them, as the time in ports is so limited. As we were so depressed and as we felt this was our last time together in Norway we did these trips: Bodo – sightseeing & Saltstraumen – nice scenic drive, but waste of time seeing tidal current by bus, so would give this a miss. On board price 390 NOK= about £43, 2.25 hours Tromso – Huskies. We have mushed huskies many times in Finland before. In Tromso you are not allowed to mush yourself, it is very sedate and slow. Some dogs were very slow, so the groups kept bunching up and then we all ended up stopping many times. The scenery was lovely and there was a long, scenic bus drive to get there but unguided. 300 dogs with lots of dog mess and smelly protective suits. £139 UK prebook or 1350NOK on ship Honningvag – Skarsvag fishing village and Christmas house. Too many passengers and very expensive for what it is – unguided minibus to village then one lady walking you round her tiny fishing village and back to her small house for waffles and glog. 440NOK (£48.50) 3 hours Kirkenes – Huskies – again not allowed to mush yourself. Faster pace than Tromso, but the sleigh we were on for the 2 of us was the same sleigh used for one in Finland, so very uncomfortable. Much shorter track with a huge stop in the middle waiting for the rest of the group, as it is the same route out, as back, so although in total time it was similar to Tromso, the distance travelled was far less. However with this one you can visit the Snow Hotel and see the 4 reindeer in the distance. For those of you who have done this trip before it is now at a completely different location. £129 2.5 hours or 1250 NOK Hammerfest – trip cancelled Tromso midnight concert – very nice, but only 50 minutes, so expensive at £49 booked in England or 480NOK on board Sea Eagle safari – I personally had difficulty with this, as it is contrived – guaranteed sightings because they feed the eagles every day, so it is learnt behaviour and not natural. This to me will ruin the food chain. £88 2 hours or NOK 850 Ambassador Loyalty Club Total rip off. The promised 5% discount on further voyages is not allowed if voyage is on 2for1 offers, nor 5% discount off excursions for the same reason (work that one out). We did however get a small bowl of fruit in the cabin on arrival. Sea Conditions Both 5 years ago and on this last voyage we had extremely rough seas out of Bergen overnight. We have done 20+ cruises and never taken seasickness tablets or suffered, but on Hurtigruten ships in rough water you have the feeling of being in a washing machine whilst laying down – very unpleasant. There were quite a few proper sailors amongst the UK passengers on this voyage and they had to lie down and take tablets. Day 2 was also very bad – breakfast time was horrendous, as was late dinner. The crew told us that the previous voyage was the roughest they had ever known in 5 years and they could not dock at many ports. Summary This is sold as a cruise, but it is not a cruise. It is a ferry pretending to be a cruise and mis-selling to the global cruise market. If you know of another cruise where there is no security of the passengers and their possessions, lukewarm food, buffets not replenished and dishes left completely empty, tap water not provided, sheets not changed for 12 days then I stand corrected. Remember you can have all this for £118 per person per night when it is on a half price special. The Senior Vice President of Hotel operations must be so proud!   Read Less
Sail Date March 2014
We have done a lot of cruises. We were aware that the Nordkapp is a working vessel and that it was going to be a lot less comfortable than a lot of other ships that is why we booked a attic superior cabin. When we arrived at the check in ... Read More
We have done a lot of cruises. We were aware that the Nordkapp is a working vessel and that it was going to be a lot less comfortable than a lot of other ships that is why we booked a attic superior cabin. When we arrived at the check in we had been downgraded to a polar outside. Because I am claustrophobic I jumped up and down to at least get a window. The cabin was the size of a railway compartment and the beds had to be folded into the walls so that we could get around the cabin during the day. Not good on a 12 days journey. The food was very ordinary. No choice for dinner. Only one option or vegetarian. Caters very much for European taste. Dried fish pickled vegetables etc. was sick twice in 12 days. The stops on the itinerary looked interesting but a lot o stops were only for 15 to 20 mins so could not get off. You have to pay for Tea and coffee other than meal times also for water and it is about $7 Aussie for each. The tours for a couple of hours range from $250 to $400 each and over for longer duration. We felt very ripped off and would suggest you look long and hard into this shipping line before choosing them. We did see the Northern Lights briefly and that is a plus. Also the scenery is magnificent and we did encounter VERY rough seas good luck fellow adventurer. Bev from Australia Read Less
Sail Date March 2019
Cruise Review Hurtigruten Nordkapp We sailed on the Nordkapp from May 5 -- May 10 from Kirkenes to Bergen. We were told there were 300 people on board with the ship listed as capable of holding 622. The ship is well appointed and run ... Read More
Cruise Review Hurtigruten Nordkapp We sailed on the Nordkapp from May 5 -- May 10 from Kirkenes to Bergen. We were told there were 300 people on board with the ship listed as capable of holding 622. The ship is well appointed and run with reasonable efficiency. The rooms are small but well thought out. In general we found the scenery disappointing. It should be noted that Hurtigruten -- as a coastal shipping company - makes no effort to enter fjords for scenic purposes with the exception of the Trollfjord, and that was cancelled due to "bad weather" on our voyage. The most famous of the Norwegian Fjords (Geiranger) is often visited by bus and not on the ship except at limited times. Southbound passengers do not have that option at all. We were going southbound and that's what this review applies to. We have been to Millford Sound in New Zealand, and to the amazing Kotor Fjord in Montenegro. With the possible exception of Trollfjord and Geiranger when visited, Hurtigruten offers pleasant scenery (quite good scenery in Lofoten) but not spectacular scenery as is available in New Zealand, the Balkans or Canada/Alaska. Hurtigruten, when they replied to this letter, said that in the summer months they enter Geirangerfjord in the ship. They also described themselves as a "coastal cruise" rather than a "Fjord Cruise". You should check your cruise specifically if you want to see a classic Fjord and be aware of the high probability of weather cancellation. It is possible that by going in early May we didn't get the full benefit of what can be seen due to the presence of snow over most of the first 1/3 of the trip. Fjords are also more spectacular from above than from sea level. We should have done more research before taking the cruise to discover all of this of course. Note that the word fjord in Norwegian has a meaning that's basically "bay", while in english it's more like "bay with steep cliffs". We heard one other passenger saying "his only regret regarding the cruise is that he didn't see any fjords". Ironic. In general if you choose not to go for the full 11 days, you should take the Bergen-Kirkenes journey. It's clear from Hurtigruten's effort (there are 18 Excursions going north and 10 going south) that the southbound journey is an afterthought after the journey north. You might get on at an entry point after Kirkenes if you are going south. The Lofoten islands are worthwhile and the highlight of what we saw. From Kirkenes to Tromso the scenery was unimpressive, and a better southbound cruise might be Tromso to Bergen. We found the endless quest for revenue by Hurtigruten disconcerting. Unique in our cruise experience, they charge for water (19 kr) at dinner. There is no free dinner drink (water, coffee and tea are free at breakfast and lunch). The tour of the bridge is 80 kr -- all other bridge tours we've heard of and seen on cruises are free. Everything on the ship is expensive, but it is Norway. The highly lauded 250 kr drink/cup offer is a good deal, but you should try the coffee first to make sure that it's to your taste (the coffee in the cup is the same as at the first buffet, so you can get a sample). Coffee on the ship is different than anywhere else I've been in the US, Europe, Asia or Africa. The Hurtigruten literature specifically says that there is no tipping. Someone should inform the crew of this. Every single Hurtigruten voucher has a line for a tip. The snack bar and bar upstairs have "tip jars". Further at the "mandatory" disembarkation conference Johan, the cruise director (I don't know if that's his official title) made an impassioned plea for tips. Tour guides for Vantage and Grand Circle also instructed their passengers to tip. The service is competent, but it is devoid of any charm. Most of the crew would clearly prefer a cruise without passengers. In any case the original instruction (Cut and paste from the Hurtigruten 2012 brochure): "Hurtigruten Norwegian Coastal Voyages has a non-tipping policy. However, if you feel that crew members should be rewarded for providing exceptional service this is entirely at your discretion." The dinners are inventive -- some are good, some are not as good and all are interesting. My wife is a vegetarian, and they handled that well. We asked for early dinner seating, and it turns out that's basically only for the tour company passengers (Grand Circle, Vanguard etc). The breakfast was disappointing (fried eggs in the buffet only once, and scrambled eggs perhaps twice). You can forget about pastry unless you pick it up yourself at one of the local towns. Norway has wonderful bread, but the bread on the ship is not as good as the Norwegian average. We saw a number of people picking up food at the local coop grocery stores which are usually a short walk from the pier. The Wifi is exactly as Hurtigruten says -- present in the lounge but slow. It was operational for most of the voyage and Johan did reset the router immediately when needed and requested. The cell phone service on the Norwegian coast is amazingly good. We had good cell phone conversations, and good smart phone email service the whole way without exception. This supplemented our wifi as needed. The rooms are made up once a day unlike many cruise ships where they are made up twice a a day. We can verify that the lower sheet is not changed throughout a 5 day voyage since it had a stain on it when we first saw it, and it had the same stain every day. On some cruise ships they prepare the room by putting down the beds but not on Hurtigruten. That said the beds are very easy to put in place. The departure from the ship was strange. The cruise director (?) Johan described a complex procedure at the "mandatory" disembarkation briefing which - if followed - would have lead to a peaceful relaxed disembarkation from the ship. The procedure involving waiting to leave the ship until the luggage from your floor was about to get on the conveyor belt. He said announcements would be made and went over them in great detail. In the end, no announcements were made. After all how could they be -- Johann was the first person of any type off the ship and his pleasant red haired assistant was close behind. If you have been on travel excursions (cruises, tours, rail journeys) you will remember seeing the crew greet you as you leave the ship. The crew doesn't do that on the cruise for the simple reason that every member of the crew who can leave the ship leaves the ship before the passengers. The disembarkation and luggage claim was the usual "free for all" although it must be said that the luggage delivery at the terminal was fairly quick. I'm still puzzled why Johan described that procedure in detail if there would be no one there to make the announcements. He could have spent even more time talking about tipping instead. Hurtigruten did reply to this letter with the main response being: "We do not operate cruises in the conventional sense as the main purpose of the Hurtigruten is for the ships to operate as working vessels collecting and delivering cargo and passengers (many of the local people using the 'shuttle' service to shop for food and other items) along the coast." Hurtigruten is good if you want a relaxing journey with pleasant scenery. If you want above average or better service and dramatic scenery, you should probably go somewhere else. Read Less
Sail Date May 2012
It was our HONEY-MOON, we spent a lot of money and were expecting luxury. We were VERY dissapointed. Firstly, we were NOT given anything complimentary for the occasion of our honeymoon, no upgrade, no wine, no toiletries, not ... Read More
It was our HONEY-MOON, we spent a lot of money and were expecting luxury. We were VERY dissapointed. Firstly, we were NOT given anything complimentary for the occasion of our honeymoon, no upgrade, no wine, no toiletries, not even told congratulations. Secondly, we had told everyone possible in the booking procedure that we were VEGETARIAN, but this did not make much difference to the staff. The meals were BORING and unimaginative. the staff and chefs just didnt get concept of vegetarianism! The explanation we were given was that they were reliant on the ingredients that they were given in ports, but the with the amount of food at the buffet each day- there was cerainly the ingredients to make some lovely dishes. The chef was just ignorant and unimaginative. We even had to give ideas to the chef ourselves!! The events on board also excluded vegetarians as they had no alternatives in place for such things like fishcakes on deck. Evening drinks were not inclusive, nor was coffee/tea outside of buffet meals. and if you did want to drink between meals it was RIDICULSLY expensive! When we sent a letter of complaint when we had got home, hurtigruten's response was that "WE ARE NOT A CRUISE COMPANY" ...So why do they enter the cruise international awards? In short this is NOT A LUXURY CRUISE, even though it has a luxury price tag. It is a mode of transport up the norway coastline. It's only the activities that you do on land that make the trip special. Read Less
Sail Date December 2010
I choose the cruise after watched Hurtigruten advertisement about the trip. Yes we have quite high expectation about the trip. The best about this trip that we are able to see a very beautiful aurora somewhere after Tromsø and ... Read More
I choose the cruise after watched Hurtigruten advertisement about the trip. Yes we have quite high expectation about the trip. The best about this trip that we are able to see a very beautiful aurora somewhere after Tromsø and still able to get some beautiful view of Norway. Before voyage I received all the information I needed and the booking of the trip worked well too. I'm not satisfied with the service on board because : 01 Excursion The Silent Whale Exploring (Tromso) Excursion Code H-TOS5K 16 November 2017 and paid each of us NOK 2198.99 (total NOK 4397.98 . One day before Expedition Manager personally informed to us that we may not be able to see the Humpback whale because the Herring fish not yet around but he assured us that we will be able to see some Orca (smaller whale). Surprisingly on the day of the excursion, once after we arrived on the boat, the guide told us that we won't see anything because it's not yet the season for Humpback whale nor Orca because the herring not yet arrived (Poor Herring everybody blamed "the Herrring"). I think this is very unprofessional and I felt being cheated. If it's not yet the Herring's season you can actually cancel the excursion. I'm very dissapointed. 02. Food Breakfast, lunch and dinner all almost similar for 7 days. More food variation needed as you have international passengers from different nations. 03. Unhappy staff Except one gentleman in the dining room (reception/waiters) who always greet us warmly, the rest always looked unhappy. I will definitely come back to Norway but my next trip won't be in the cruise anymore. Read Less
Sail Date November 2017
SMOKING POLICY - everywhere on outside decks except in one small area. This is EXTREMELY disappointing. You step outside to get fresh air and to see the natural sights the ship is passing, only to be bombarded with smokers and the cigars ... Read More
SMOKING POLICY - everywhere on outside decks except in one small area. This is EXTREMELY disappointing. You step outside to get fresh air and to see the natural sights the ship is passing, only to be bombarded with smokers and the cigars and pipes were even worse. Hurtigruten is heads up for smokers and does not have a good policy. In such a well regulated and natural country this policy surprises me greatly. Half the ship smoking, half the ship nonsmoking would at least be fair, but to make all the decks smoking is really a bad policy. CABIN on Deck 3 are not renovated. My bathroom had a very moldly smell in the small bathroom. My bed was uncomfortable and hard. Staff put another mattress on top of the hard mattress for a softer sleep. Deck 5 and 6 have been renovated, so try to get a cabin up there and also on the starboard side away from the noise of the cargo doors which open and close at various ports all thru the nights. Restaurant - food is very good. Except - evening meal there is no choice. One set meal and that is it. Too bad if you don't like fish. Servings at dinner time are small and staff refuse to give seconds. Our wait staff rudely said there was not enough food on board for us to have a little extra desert. This was disappointing see the meal was fish and unfortunately my travel companion does not eat fish. STAFF - Tours are constantly pushed on the ship. When we asked for some info for independent travellers we were told to take a tour. The staff were not willing to give out info. Maps were available. Tours are very expensive. THE CRUISE - the scenery along the coast is beautiful. Stops in ports are very short therefore giving a very rushed feeling. Most ports only 15 or 30 mins. A few ports stop for 3 hours. Taxis are at the dock to wisk you off to some sight. NORTHERN LIGHTS - I was extremely lucky to see one night of fantastic Northern Lights. But then being out on deck watching the lights and having smokers stand next to me smoking. Many German travellers on board were smoking (did I mention cigar and pipe). Read Less
Sail Date September 2017
It's not comfortable.people need to be under no illusion. The ship is a Ferry! But I think the descriptions in brochure are very fair. We had the best outside cabin and the bunks are very narrow. The cabin is not somewhere we wanted ... Read More
It's not comfortable.people need to be under no illusion. The ship is a Ferry! But I think the descriptions in brochure are very fair. We had the best outside cabin and the bunks are very narrow. The cabin is not somewhere we wanted to spend any time. We went with hopes of seeing the Northern Lights and were lucky. There were glimpses from the ship. We were in Tromso overnight but did not pay £90 each for a trip to view them. We caught a local bus to a country park and saw the lights from there. £9 all in! The buffets on board are excellent but the waited on dinners are a waste of time. There's a lot of fussing and ceremony for tiny portions and usually cold ones. I would say book Breakfast and Lunch. Take snacks for evenings! You can take a Travel kettle and teabags etc.Also take mugs. The 'deal' of buying a mug and being supplied with endless tea or coffee is very expensive for a toilet roll inner sized mug!! The interesting part of the voyage is that the ship is really a working ferry and foot passengers and local people use it a lot. It does go into small inlets and ports that bigger ships can't reach. I think a Summer cruise would be more value for money because the wildlife and scenery would be visible!! Read Less
Sail Date December 2013
To sum up, I've put the summary first you can also read the more in depth view after, if the mood takes you. If you want reasonable size cabin with half decent facilities don't choose this cruise, unless you can afford the much ... Read More
To sum up, I've put the summary first you can also read the more in depth view after, if the mood takes you. If you want reasonable size cabin with half decent facilities don't choose this cruise, unless you can afford the much larger cabins at much larger prices. If you are after fine dining don't choose this cruise, we found the food very good but may not be to everyone choosing. If you are after entertainment in the evening don't choose this cruise, there isn't any apart from piano man in the bar. If you want Hurtigruten to fuss after you don't choose this cruise, it's not in the Norwegian make up to be concerned that you are enjoying yourself and being looked after they are not bothered. If something goes wrong don't expect an apology so don't choose this cruise. If you are adventurous and want something totally different you want amazing scenery Summer or Winter within a stones throw, choose this cruise. You can get 24 hours of sun in the Summer and 24 hours of darkness in the winter so in winter you won't see so much of the amazing scenery. In the Winter you may be lucky and see the Aurora Borealis. You may also get rough seas 40ft waves and 80mph winds and you will get freezing cold temperatures along with a trip into the Arctic Circle. The choice is yours! would we go again, the answer is yes! but we would try and get a two for the price of one offer if they come up, then it would be value for money at £888 each for 6 nights, compared to other cruises it's expensive. Hurtigruten are relying too much on the scenery, summer and winter and selling it as a working ferry but they want cruise liner prices without delivering the service. They need to go on some customer service courses or experience another cruise line to see what's on offer. The management certainly need to change their attitude, the staff on the ship were always very polite and helpful. We booked a trip on the M/S Nordkapp the Voyage North for our 40th wedding anniversary we did not expect anything but hoped we might get a bottle of wine on the night of our anniversary. We should have known better, this would not be the trip of a life time. At the time of booking I paid Hurtigruten to have a car pick us up at the airport and take us to the ship I advised them of the flight number and arrival time, touchdown 20:00 hrs, and what time I expected to exit the terminal 20:30hrs. When we reached Bergen and stepped out of the terminal on time, no car, nothing, we waited and waited, going in and out of the terminal in case we had missed someone carrying a notice with our name on, nothing. I phoned the number provided several times and got no reply. Eventually someone did answer only to hang up on me when I explained why I was phoning. Then an employee from the Flybusen company asked if we had a problem I explained to him and he said it happens all the time with Hurtigruten, people missing the departure of the ship. with his help we got a bus to the Hurtigruten terminal and just made the departure at 22:30. Because we were late we got none of the information given to other passengers. after a expensive coffee we decided to go to bed. We knew the cabins were not going to be palatial but we expected them to be clean! that was another mistake, when I pulled down the bed I was going to sleep on I looked at the pillow and it was filthy it looked like someone had played football with it and the actual pillow in side the case was stained yellow all over really gross. We were both so tired by this time I just threw the pillow against the door to block out the light coming in through the gap at the bottom of the door, I'm still not sure if any of the bedding was changed before we got there all the sheets were creased but that may be because the beds fold up with the bedding trapped against the cabin wall, how the pillow was so dirty I don't know. When we awoke in the morning we were able to see what we missed on our arrival in the cabin, well it was a sorry sight tatty to say the least, we had one chair to sit on which was far from new, the the top of the back of the chair was frayed where so many hands had gripped and rubbed along it with stuffing coming out, with the seat section well worn, along with the very worn carpets. Then we come to the bathroom, adequate, but small and old, the shower worked with just enough water to feel clean. Toilet seat was broken moving around very much when the sea was rough, a skill just to sit on it in such conditions, then there was the sink, when first we looked, it seemed as though it had not been cleaned but it was just old and stained, with the surface all crazed with small cracks making it look worse. We had booked the trip in the hope of seeing the Northern lights, no guarantees, and as luck would have it we did not, they said we had the worst storm in ten years, staying in Trondheim for an additional 12 hours to let the worst of the storm to pass, so for most of the cruise it was very overcast, these are small ships 11,000 tonnes compared with the big cruise liners of 100,000 + tonnes. Once we had gained our sea legs the rough weather was not a problem in fact it was different, something to talk about, you must expect bad weather in the North Sea in the winter months if you want gentle cruising don't choose this trip. Hurtigruten do say they are a ferry for the Norwegian people which they are, 11 ships, constantly going up and down the coast stopping at 34 ports on the way North and the same again coming South. We missed out on 14 of the ports due to the adverse weather conditions but it was not a big deal, many of these were docked at when we would be asleep. The views of the Norwegian coast were stunning and that was the other reason for the voyage, which didn't disappoint us. My wife and I found the food to be generally very good breakfast was not always a big choice, if you slept in there was even less. Midday meal was between 12:00 and 14:00 help yourself a good selection of hot or cold dishes always plenty of fresh seafood which was really good. Evening meal, there were two sittings 18:00 and 20:00 although with I guess maximum 150 passengers when we were sailing, all could have been accommodated at one sitting and according to the specs, the ship has the capacity of 622 passengers with 456 beds (you have to guess the number of tatty the beds out of the total) If you do choose this type of cruise there is no entertainment to speak of, one man with a synthesiser cranking out a variety of tunes and songs in a bar that feels quite soulless but that's probably because it bankrupts you to have a few drinks in the bar and not many people were prepared to pay the Norwegian prices for booze, small bottle of beer £8.50 glass of wine £9.00 they say it's to stop the Norwegian youth from drinking but there were no Norwegian youth on the ship . What's wrong with giving international passengers duty free privileges, you have to pay by charging drinks to your cabin number, they also advertise duty free for travellers in the on board shop, so it could be done. That may have made the evenings more enjoyable, remember the further North you go in the winter months the shorter the days, it does afford a greater chance of seeing the Northern lights but it shortens the time for the views of the passing scenery so the evenings can seem to be quite long.   Read Less
Sail Date November 2013
Good points- the ship is well maintained and the public areas are nicely done. The Observation lounge was particularly nice. The 3 course evening meals were good, though you don't get a choice. Breakfast buffet choice was ok, but ... Read More
Good points- the ship is well maintained and the public areas are nicely done. The Observation lounge was particularly nice. The 3 course evening meals were good, though you don't get a choice. Breakfast buffet choice was ok, but not spectacular. Not so good - our cabin was tiny, with fold up beds. There is only 1 very small drawer, though wardrobe space was ok. Small bathroom, but clean and well maintained, shower was ok with plentiful hot water. Hair dryer is rubbish and gets very hot to hold. We were on deck 5 so had large window, but onto boat deck, so you have passengers outside. We were unlucky with weather as grey and gloomy for much of our trip, so scenery looked bleak at times rather than beautiful. Our first night on open sea was very rough, so beware if you suffer sea sickness, though it is very smooth on the inland waters. Also, be aware that there are often stops through the night and the thrusters really make the ship vibrate, so try and avoid cabins near there if you want a good night's sleep. On one night we had someone using an angle grinder outside our room at 2.15am which wasn't very customer friendly! Some of the staff are a little surly and are not that helpful if you have a problem, though their English is excellent. Waiting staff in restaurant were not particularly quick and were very slow at clearing tables at breakfast, so you often had to hunt for a table. We were only half board and be warned, prices are extortionate, with a 500ml can of beer costing about £8. However, this is not dissimilar to mainland prices, so Norway generally is very costly.The only entertainment is a singer in the bar most evenings, who was ok, but he had the same repertoire every night! It's a very quiet ship with mostly elderly passengers, so quite relaxing, but could be boring for some. You have to carry your own suitcases ashore (though they are loaded on for you on arrival) They had steps rather than a ramp to disembark, so this must have been very difficult for some of the elderly or infirm. I didn't see anyone offering to assist? The tour director is fun and his announcements were often entertaining. All announcements were in Norwegian, English and German, though not always in that order. Had we seen the Northern Lights it all would have been worthwhile, but as mentioned, we were unlucky with the weather and it snowed heavily at Tromso which is where we were hoping to get a glimpse, so overall it was a little disappointing for the money we spent. Read Less
Sail Date February 2012
I choose this cruise as it was apart of a bigger tour that I was on, the boat itself is pretty much as I expected from what I read and all the information I had received prior. I am not actually a cruise person I do not enjoy the big ... Read More
I choose this cruise as it was apart of a bigger tour that I was on, the boat itself is pretty much as I expected from what I read and all the information I had received prior. I am not actually a cruise person I do not enjoy the big boats as I feel you never have enough time on land to experience the country you are in. This cruise however was more for the scenery hence why I decided to give it a go. I went in the winter which means it is dark a lot of the time, I still really enjoyed the scenery and after the sun went down it was nice to sit in your room with all the lights of and enjoy the views. I booked a Artic superior room and for the difference in money between the rooms with out and window I would say it was the best thing I have done! It’s well worth the extra money and the window was bigger than what I expected and level 6 was a perfect spot. If you are on level 5 then people are able to see in your room while walking around the balcony so if you would like more privacy I would try requesting level 6. The food is amazing I am actually a vegan and they had plenty of food options for myself and if you eat everything you will be in heaven! The wait staff and general staff on the ship all seemed very nice and polite. I would 100% recommend a cruise ship with an expedition team, they made my trip 10x better then what it would have been with out them. You do have some down time on the ship with not much to do I would advise bringing a book or some card games or something that you enjoy doing to relax. If your ship has a spa GET IN IT when it’s snowing or just in down time it was the BEST. I pre booked some tours as I thought that would be cheaper all so to guarantee spots on the tour but booking on the ship the prices where much the same if not $10 AUD cheaper which you would loose with the exchange rate anyway. We seen the northern lights! Not as much as I expected but I only went North bound and the ship where very informative of when they where out HOWEVER... if you want to guarantee your time of not missing out I would seriously advise having your room temperature set a little cooler and sleeping in most of your clothing meaning all layers you need on except for your outer layers eg. big water proof jacket, pants and shoes! You waste to much time getting dressed and undressed and you miss them possibly so just sleep in everything without the blanket! There is NO entertainment on this ship which was completely fine for me as I’m not into all that but if you cruise a lot this cruise is different and a working ship, I don’t know how many times I was told/read this before getting on the ship and STILL I heard people complaining! This is not a bad thing the cruise was still AMAZING but please don’t expect and circus show or cabaret with 10 martini’s and never actually learning anything about the country you are visiting! The Expedition team did have a few things on each day inregards to information and learning about Norway I would recommend going to all of there sessions because they are fun and happy people with some great stories. Read Less
Sail Date January 2019
My mom and I very much enjoyed our Norwegian Coastal Voyage on Hurtigruten's MS Nordkapp during the winter months. The experience was relaxing and scenic - given the winter weather - the food was very good, and the staff was friendly. ... Read More
My mom and I very much enjoyed our Norwegian Coastal Voyage on Hurtigruten's MS Nordkapp during the winter months. The experience was relaxing and scenic - given the winter weather - the food was very good, and the staff was friendly. In writing this review, I'm mindful of shaping expectations for anyone interested in Hurtigruten's Norway Coastal Voyages, since I had a hard time finding the kind of reviews I was looking for. In the end, I would recommend it, and would even consider it again, but with some alterations, which I'll mention at the end. (Another disclaimer: this is only the second cruise I've taken. My first was in 1995 on Premier Cruise Lines Big Red Boat. I hated it. The ship wasn't all that nice, and I was bored. The food was amazing however.) We sailed from Bergen, which is a lovely if very rainy city. I would highly recomment a day exploring the Hanseatic Bryggen and the medieval fortress. You cannot board the ship until 4pm anyway, so you have plenty of time. You might also consider the fish market and a ride up the Floibannen (funicular). Unless you are travelling solo, you might be better off taking a taxi to the ship. Bergen is quite small, and you should be able to get a taxi for no more than 200 NOK, maybe less. The Hurtigruten shuttle, if not included in a hotel package, will cost 100 NOK per person, and you'll have to make multiple stops before reaching the terminal. Embarkation was quite easy. You check in your luggage and set up your cruise card with your personal credit card, then head upstairs and board at 4pm. There is a waiting area if you arrive before that time. Hurtigruten says you cannot access the cabins until 6:00pm, but I believe they made an announcement that they were available by 5:15pm or so. Most standard cabins are quite small. Remember: ferry line, not cruise line. They have two twin beds quite close to each other. The beds can be folded up against the wall during the day to provide seating. Superior cabins may have a double bed and a chair, and the mini-suites, which are twice as big as the other cabins, have a double bed plus a convertible sofa. Still, the rooms seem comfortable and functional. Hurtigruten is not a cruise line. It is a ferry line with a robust tourism business. That's an important distinction, because it shapes out Hurtigruten operates these voyages. While many cruise ships are often compared to floating resorts, Hurtigruten's ships are more like floating hotels, so they will lack the amenities and services found on larger cruise ships. Ferries with cruise ship-like amenities are pretty common in Northern Europe, but many people from other parts of the world may not be familiar with this kind of operation. For Hurtigruten, this means that the ships make many stops all along the Norwegian coast between Bergen in the southwest and Kirkenes in the northeast. While most of the passengers are tourists, many are Norwegians travelling from town to town, sometimes with cars and cargo. Some ports-of-call are only 15 minutes, but even the longest ones are only 3-4 hours rather than a full day. On the longer stops, you can choose from available excurisions, or simply walk about on your own (or sometimes visit a sister ship if it's in port with yours). We took several excursions, but on some stops of one hour we just took the chance to step off the ship and walk about the small towns. The Nordkapp is one of Hurtigruten's smaller ships, but most of the 11 ships that make the daily voyage up the coast are basically the same, differing only in size and a couple of amenities. For example, the Nordkapp takes max 590 passengers, while the MS Finnmarken can take 919. The Nordkapp has two jacuzzis, while the Finnmarken has a small pool (not so fun in the arctic winter). Only some ships have tailored activities for children. But generally, the common areas are more or less the same. The Nordkapp was renovated in 2016, and I found it to be quite nice and comfortable. The Nordkapp had a large lounge on the top deck in the forward part of the ship where passengers could sit and watch the scenery or read or chat in small groups. In the evening the bar opened and there was a lounge singer (not sure if every voyage has lounge entertainment). Also on the top deck midship was a cafe, designed in a "Norwegian coastal traditional style" that I really liked. We actually spent most time sitting here, since there was more light and the cafe sold coffee, pastries, sandwiches, and yummy ice cream (I did not try the dried fish ice cream, but the brunost - Norwegian brown cheese - ice cream was delish.) The restaurants are all on the 4th deck. The main dining restaurant was aft. Breakfast and lunch were buffet with a wide variety of foods, both hot and cold, while most dinners were a 3-course set menu. Hurtigruten will accommodate a wide array of dietary restrictions. Their cuisine approach is called Norway Coastal Kitchen, and they try to source local ingredients in the many ports of call as much as possible. The evening menu will always tell you where the local ingredients came from. This was a very nice touch.I thought the food was generally very high quality, even if I didn't personally like everything. Fish certainly appeared often, as did reindeer and lamb once or twice. The first evening is always a buffet, and since our first evening was Christmas Eve, we had a traditional Norwegian julebord, which was wonderful. There were also special 5-course menus for New Year's Eve and for the Hurtigruten 125th anniversary. There is also a fine-dining a la carte restaurant in Deck 4. Since our sailing over the Christmas holidays we had more buffets than most sailings, so we took advantage of this. The food was likewise very good and prepared to order. It is an extra charge over and above the main restaurant if you've purchased full board. Next to the fine dining restaurant is a quick-service restuarant with sandwiches, burgers, and pizza. This is also an additional charge. If you're already researching Norway you will already know this: booze is expensive. Hurtigruen offers a wine package that you must purchase on the first evening. If you and your travelling companion will share a bottle with dinner each evening, this may be a good option. You receive one bottle each evening with dinner, and you'll save some kroner. Since my mom and I drink different kinds of wine, we did not use this option. However, if you buy a bottle and don't finish it, they will keep it for you until the next day. Excursion planning is one area where I think Hurtigruten can improve the experience. It was quite cumbersome to figure out which ports were long enough to leave the ship on which days, and which excursions were offered in those ports. Basically, they count the days starting in Bergen with Day 1, and then they're numbered going north and then south from there. So any excursion on the website that is numbered 6a, 6b, etc. is on the 6th day of the cruise from Bergen. I ended up making my own spreadsheet, which should not have been necessary. The advantage of using the Hurtigruten-arranged excursions is exactly that the ships only stop a few hours at most, so if you are on a bus excursion, the ship will probably not sail without you if there's a delay. However, I do wish I had done better research up front to possiblye do my own activities. There is a great opportunity for an enterprising Norwegian techie to create short, self-guided walking tours on an app for Hurtigruten passengers! (I did find some Trondheim walking tours in an app call GPSmycity.) There are also some other shore activities that we did not know about until we were on the ship. Unfortunately, we had already pre-booked excursions and there were no refunds. Here is my suggestion regarding the excurions for winter voyages: pre-book the most popular excursions like dog-sledding and snowmobiling. Other excursions, wait and see, and book either the first night or the next day. Only a couple of excursions other than the dog-sledding filled up. Our hands-down favorite experience was the dog-sledding in Kirkenes on the frozen fjord. It included a visit to the Snowhotel. If you want to do this, pre-book! Two walking excursions were a mixed bag, and it was all to do with the guide. My walking tour in Trondheim definitely gave me a good, close look at the center part of the city, but the tour guide was not knowledgable at all. Our polar history walking tour in Tromso was excellent, largely due to a terrific and well-humoured guide. The Viking Dinner was very rushed, and since it was dark the scenery was impossible to see. Likewise the Marble Mine was an ok experience, but the drive along the famous Atlantic Road was completely hidden in the darkness. If you're in Bodo and you like beer and you, like me, notice that the Hundholmen Bryggeri only opens at 3pm which is when your ship sails, then you might, like me, take the chance of sending them an email and asking if they'll open early for you. It was one of the highlights of my trip! You should plan to be self-entertained on your Hurtigruten Norway Coastal Voyage. There was a lounge singer in the evenings on my voyage, and every day there was a short presentation called Get to Know Norway. We went to almost all of these and found them quite good. (Did you know Norway is shaped like a guitar?) Beyond that, given the short port time, you will have a lot of time on the ship. Bring a coupe of good books, or download some movies. Or, just enjoy the scenery and get to know your fellow passengers. Passengers come largely from Germany and the U.K., but there are also quite a few Americans, and a few South Africans and Australians. We enjoyed striking up conversations with people we met. A brief note: this may seem obvious, but Hurtigruten can't control the weather, and there were several excursions cancelled at various times because of weather. If you sail in rough weather, as we did (I have a great video us us sailing in a gale!), the ship might not even be able to stop in some ports. (Which was terribly inconvenient for those passengers who were using the ferry and not just on a longer voyage.) Also, while we had taken this trip in hopes of seeing the Northern Lights, the weather worked against us. There's not much you can do about that, so just understand that everything depends on good weather. (I suspect our experience was more exceptional in this.) Disembarkation in Bergen was smooth, if prolonged. You must leave your cabin by 10am, althoug the ship does not dock until 2:30pm. The ship disembarks by deck, so if your cabin is on Deck 6 you can disembark first. There was a very short wait for luggage, and a short wait for a taxi. It was late afternoon by the time we reached our hotel, so there was not much time for sightseeing at the end of the voyage. So, would I recommend it? Yes! Would I do it again? Yes, but with some changes. First of all, I would recommend only taking the 7-day northbound voyage. While the southbound voyage mostly stopped in different ports, they were not, for me, as interesting and compelling as the northbound ports. (The drive to the Marble Mine on the Atlantic Road - this is a southbound excursion - may have been spectacular in summer, but not in winter.) Also, while it was nice to unpack our bags just once, I would take advantage of the ferry schedule, and disembark in a few places for a couple of nights. I would stop in Trondheim, the Lofoten, and Tromso, at least, and stay in Kirkenes another day or two. Read Less
Sail Date December 2018
We choose this cruise due to its itinerary and it being a working ship. The experience is therefore different, there are several stops every day and it's an interesting way to get to know more about the local culture. We thoroughly ... Read More
We choose this cruise due to its itinerary and it being a working ship. The experience is therefore different, there are several stops every day and it's an interesting way to get to know more about the local culture. We thoroughly enjoyed this trip, visiting so many different cities and seeing the Northern Lights on the last day. The crew was excellent, very professional and friendly. The food was outstanding, even very thoughtful for the evening meals. This was our first cruise and for that we have enjoyed it very much. Our cruise was one way from Bergen to Kirkenes. This included New Year's Eve on the boat, which again was thought well through to provide entertainment and the right atmosphere on boat. There are plenty of excursions to choose from, which we recommend that you do some of these, they are well planned and give a good insight. The Point of Interest Activities on the outside Deck are definitely worthwhile. The only word of warning is to choose your cabin wisely. We just booked a basic Polar Outside and were on Deck 3. Although it says the MS Nordkapp has been refurbished in 2016, so it's overall in excellent and modern conditions, the same doesn't apply for Deck 3. Our cabin was still old school. Read Less
Sail Date December 2017
The route is very scenic, so well worth the trip. However, much of the interest of the trip is in the places you stop and what you see. The company's "excursions" are all extras and very expensive ones at that, some well ... Read More
The route is very scenic, so well worth the trip. However, much of the interest of the trip is in the places you stop and what you see. The company's "excursions" are all extras and very expensive ones at that, some well over $100 for a few hours. With ingenuity and research you can do much better. You will get no help from the crew. Maps of upcoming destinations were kept locked away until the very day of the stop. If you asked for one ahead of time, a crew member would unlock the drawer and pull one, and only one, out, explaining that if they put them out ahead, people would get confused. That seemed unlikely to me. All of the maps they do put out are available from Norway's tourist Info offices. So I suggest you contact the Norway tourist info offices before your trip and ask for maps of the major ports where you will have time. When we tried ask questions that would help plan how to use our time off the ship, the crew at the reception/excursion/shop, particularly, the short woman with short reddish brown hai,r was not only unhelpful, but sometimes gave misinformation. An example, when asked about hikes at Urke, she said it was in the country so you could just get off and walk anywhere. I discovered that there were several marked hikes, some of which were short enough to do during the stop. But you needed to know which direction to go, depending on whether you wanted to walk up a steep slope for a good view or a more level walk along the river valley. There is an Info office there, but ideally you contact them ahead of time and ask about hikes in the area. Another example, one in our group did some research on line and found that for the North Cape (which is spectacularly beautiful), which you get to from Horingsvag, there is a regular bus that takes you there and back for about 1/3 the cost of the Hurtigruten "excursion." It goes and returns at exactly the time the ship is in the harbor, so you get back with plenty of time to board the ship. Check out bookfinnmark.com, look there for transportation, then North Cape. The bus leaves from the tourist info office, which is right next to the parking lot where Hurtigruten buses leave from. It's a very comfortable bus, very nice driver, beautiful ride, with reindeer along the way, and the spectacular cape at the end. The staff person selling excursions warned us that they would not be responsible if we got back late and that the bus might break down. Actually, it seemed to be as new a bus as those Hurtigruten used. Allesund is another stop where the most interesting thing is simply to go for a walk around the town, using the tourist info map marked routes that show off what is described as the art nouveau buildings. You don't need an expensive excursion that goes to the same area. As for the food, the dinners were often skimpy, although there is plenty of food at the serve yourself breakfasts and lunches. But I found the food incredibly salty. After a day or two, I asked for less salty food, which they accommodated for dinner. For other meals, you can choose to avoid the saltiest things, e.g., soups. Unlike the Hurtigruten cruise I took to Antarctica in 2005, everything is extra. On that earlier trip, they served coffee, lattes, etc. any time the bar was open, which was a good chunk of the day. Shakes, burgers, etc. were also available for no extra charge. Afternoon cookies and other goodies appeared everyday. Not so now, at least with the Nordkapp. They didn't even serve coffee with dinner, much less a cappuccino or latte. You had to go to the coffee shop to get coffee, but that did not include lattes. I wish I had brought some non-fat dried milk and instant coffee along. They did not serve reduced fat or notnfat milk in the lattes you had to buy. For breakfast, there is a self-service machine that makes pseudo lattes and cappuccinos, but they are minimally drinkable, lukewarm. I would have been better off with dried milk and instant espresso. All that said, I would still recommend the trip. The scenery is fantastic. Just come prepared so you can arrange your own excursions and have a passable latte. Read Less
Sail Date September 2017
We chose this cruise as part of a eight-day tour of Norway. We enjoyed every minute of the cruise. The ship was well maintained and had been recently updated. Our cabin on Deck 5 was larger than expected, and the staff was very helpful. ... Read More
We chose this cruise as part of a eight-day tour of Norway. We enjoyed every minute of the cruise. The ship was well maintained and had been recently updated. Our cabin on Deck 5 was larger than expected, and the staff was very helpful. The breakfasts were outstanding -- a large buffet each morning. Several dining options for lunch and dinner. The panoramic view from the upper deck was great for seeing the coastline. Plenty of opportunities to take photos. Enjoyed visiting Alesund along the way. Boarding was made efficient by excellent staff. Although we were told not to expect a typical cruise line since the Nordkapp is a working boat, we found it to be clean, comfortable and better organized that many cruise lines we have used in the past. Enjoyed meeting other couples visiting Norway for the first time. Very relaxing and stress free. Would highly recommend to anyone visiting Norway. Read Less
Sail Date March 2017
We chose the Hurtigruten cruise line as the best way to see the Norwegian fjords. We arrived Bergen where we had 1 1/2 days prior to boarding the Nordkapp. Bergen is a delightful city. The embarkation was the quickest and most simple we ... Read More
We chose the Hurtigruten cruise line as the best way to see the Norwegian fjords. We arrived Bergen where we had 1 1/2 days prior to boarding the Nordkapp. Bergen is a delightful city. The embarkation was the quickest and most simple we have ever experienced. The cabin we had was an "L" class. It was quite small, with two slightly larger than cot size beds. One of which folded up during the day to make a couch. There was a third pull down bed which we didn't use. The bathroom was small but well designed. The meals specialized in serving local products. The menu often included fish of some sort. The buffet always had lots of fish, lots of vegetables, excellent cheese and tasty bread. I was a bit disappointed that desserts didn't feature Norwegian pastries. Finally decided that was because such pastries were for sale at their bakery! The Nordkapp is an Expedition ship. There were 4 ship employees who led different activities and excursions throughout the cruise. All of them were personable and well versed in the area. We were with a tour company, Vantage, so we had our own tour guide...Mat...who was excellent. Therefore, we only interacted with the ships 4 activity leaders during the on board activities. There was usually some lecture or presentation daily by these 4. Some were better than others. Since the Nordkapp is a working ship, the port stops were often quite short. We did have time in several ports for in depth exploring. The Northern Lights appeared several nights. There is definitely a trick to getting good pictures of the lights. Unfortunately, we didn't know what it was so our pictures were disappointing. If you desire photographs of the Northern lights, I suggest you study up on it before the cruise! We had researched the Hurtigruten vs a regular cruise ship for this trip. We knew basically what we were getting into prior to boarding. It was quite an adventure and we enjoyed it greatly. However, it is not a cruise for everyone. The open sea stretches were a bit rough in seas that a large cruise ship wouldn't even notice. There were often times with nothing but beautiful scenery to keep you occupied...which we thoroughly enjoyed but might have bored other folks. It helped to have a good book and to find friendly folks who play bridge. We found the ships employees to be helpful and pleasant. The rooms were lacking tissues and hand lotion...so bring your own. All in all it was a great adventure during which we met fine folks and made many wonderful memories! Read Less
Sail Date November 2016
We got a Valentines offer on the website for the 2nd person to go for £199 and ended up with a room on floor 3 with 2 portholes and twin beds. The cabin was cosy and a bit noisy at night when the ship stopped, but with earplugs in we ... Read More
We got a Valentines offer on the website for the 2nd person to go for £199 and ended up with a room on floor 3 with 2 portholes and twin beds. The cabin was cosy and a bit noisy at night when the ship stopped, but with earplugs in we got used to this quickly and it kind of added to the experience. We were very lucky with weather and it was sunny and warm with calm seas almost the entire time. The food was excellent with the best buffet I’ve ever seen each breakfast and lunch, and at night a posh gourmet meal made by the chef. The dinner was made of local produce and had stories about where it was from and the suppliers, and one night there was fully vegetarian (which anyone could request a meat version). The boat had one long stop per day, and we decided not to do any paid excursions, but we’re really happy to find you could get off for up to 6 hours each day and hike up a mountain to see an incredible view and explore small towns. We hopped of at even the shortest stops and it was cool to see what they all had to offer. Tromsø and Trondheim were particular favourites. The views from the boat were spectacular and big points of interest along the way we’re announced on loudspeaker or there was an activity/talk with the expedition team out on the deck so you could take it in. We loved standing out the front and watching the boat wind through narrow bits especially at night when it didn’t seem like the sun went down fully. We even got taken to the mouth of the Trollfjord one evening, which was expertly manoeuvred so we could take in this famous landscape. There were lots of comfy places to sit indoors to watch it all go by too, although the swivel chairs right at the front were hotly contested. Sometimes the best view was in the jacuzzi at the back. Even when it was absolutely freezing and the coldest, the jacuzzi was shielded enough to take in the views while bubbling away. You could even sit above the tub and it was refreshing. Before the journey I was worried that not opting for the excursions would mean our experience wouldn’t be so great, and that our cabin would be tiny and confining. However I absolutely loved every minute and was sad to get off! Word to the wise - don’t bother rushing on at Bergen early. Your cabin is already decided and upgrading you can ask about on the ship for a price. You might as well check in around 6pm and enjoy Bergen a little longer. Read Less
Sail Date April 2019
Seen a lot and had great food. Never a bored moment. Nice meetings with the expedition team with interesting information and stories about Norway. Deck 6 Is a nice place for your cabin. On deck 5 you can walk around the hole ship and ... Read More
Seen a lot and had great food. Never a bored moment. Nice meetings with the expedition team with interesting information and stories about Norway. Deck 6 Is a nice place for your cabin. On deck 5 you can walk around the hole ship and people can look into your cabin. No luxury cruise things like swimming pools, big shows and entertainment but just the way I like it. Nice and easy relaxed atmosphere. The short stops in harbor’s are long enough to get a taste of that town. For some excursions you leave the ship in one town and board it in another town again. I loved the excursion to the marble mine. Very interesting to see how they work over there and deal with the changing demand of marble. You don’t have to do all the excursions. Some walks you can do on your own. The Hurtigrutten Museum is interesting manly because of the first ship that you can see there. Easy to get in contact with other travelers. Read Less
Sail Date November 2018
ABSOLUTELY WONDERFUL. The ship, the crew and the service they provided and food were ALL fantastic. Impossible to overstate the quality of the crew, in particular the hotel, catering and restaurant staff. Well done to Jan Erik and the ... Read More
ABSOLUTELY WONDERFUL. The ship, the crew and the service they provided and food were ALL fantastic. Impossible to overstate the quality of the crew, in particular the hotel, catering and restaurant staff. Well done to Jan Erik and the head chef. Special dietary requirements were taken in the stride. All staff we met were fluent in English and apparently in German too. When I was told this is a 'working ship' running a local service along the Norwegian coast I expected a more basic standard of accommodation and overall experience; the long queue for check-in did not bode well, but I could not have been more wrong. The lounges were very comfortable and never too crowded. Already thinking about booking another voyage on Nordkapp. Cabin, not the most expensive by any means, was comfortable and perfectly satisfactory. The on-board presentations and briefings were very interesting and informative ... thanks to Eldrun and Marten; a few more on aspects of Norse culture, history and contemporary language would have been welcome. Or some short videos..? WiFi worked well enough. Sauna was fine; didn't use the jacuzzi or the fitness room. Only down-side was the on-board prices, e.g. drinks at the bar and cost of the shore excursions, probably reflecting the high cost of living in Norway generally. Choose the shore excursions carefully as many seemed to involve several hours on a coach/bus. More opportunities for self-guided trips would be good but it must be acknowledged that this would jeopardise the tight timetable of port calls. This was our first cruise holiday and it ticked all of the boxes; Northern Lights, sea eagles, huskies, reindeer and of course the dramatic scenery. What's not to like??? Read Less
Sail Date October 2018
A great trip for geographer - fjords, northern most point in mainland Europe, crossing the arctic circle and northern lights. Great ship, i was in one of the non-refurbished rooms but that wasn't an issue, they were all clean and ... Read More
A great trip for geographer - fjords, northern most point in mainland Europe, crossing the arctic circle and northern lights. Great ship, i was in one of the non-refurbished rooms but that wasn't an issue, they were all clean and well cared for. i liked being able to not have it cleaned and the money going to the Hurtigruten foundation for conservation work. Food was great, plenty of it and a wide variety to cater for all tastes. Breakfast and lunch were buffet style, the range and quality of food was amazing. A set evening dinner was lovely and sitting in the same seat was good as we got to know those at the next table and the waiting staff. Having an expedition team on board was great and well worthwhile, with updates on the trips the next day to getting to know Norway. There is no 'entertainment', and it was great, watching the world go by. Read Less
Sail Date October 2018
Like to see coast and fjords of Norway, North Cape and like to travel with a special type of cruiseship (more a ferryboat than a cruiseship). Organisation was perfect. Hurtigruten offers to skip cleaning the cabin, therefor 5 NOK ... Read More
Like to see coast and fjords of Norway, North Cape and like to travel with a special type of cruiseship (more a ferryboat than a cruiseship). Organisation was perfect. Hurtigruten offers to skip cleaning the cabin, therefor 5 NOK will be payed to hurtigruten foundation - great idea. Dining concept is great: Breakfast and lunch as buffet, dinner served. Expedition team offers a lot of Information in form of activities on board and on land, as well in form of show/theater. Team for serving meals and fill the buffet, and the cook as well were excelent. While traveling the coast of Norway, weather can change quickly and you not allways have best conditions to take pictures or see all of the landscape, but this is very authentic for this area. The team is very good informed, we allways felt that they like the job and during the cruise one is gettzig closer to team members in the way, that passengers become something like a part of the crewfamily. Read Less
Sail Date August 2018
Excellent trip, all staff were friendly, chatty and ready to answer any question anytime. The food was excellent with great variety. I am Coeliac and my needs were met excellently. The expedition team of Elizabeth and Marie definitely ... Read More
Excellent trip, all staff were friendly, chatty and ready to answer any question anytime. The food was excellent with great variety. I am Coeliac and my needs were met excellently. The expedition team of Elizabeth and Marie definitely added to my enjoyment of trip. They were great always bubbly when dealing with guests. I opted for an upgrade on day one and felt I got good value there. Only downside of trip was the dirty windows in the Explorer bar as it was designed to take in the wonderful panorama of the fjords. Nobody wants photos with streaks of dirt. The captain announced when the Northern lights were visible this was great as it was in the night so guests could go out to see them. Overall I would highly recommend this trip to young and old and there were a variety of each on board. I hope to travel this same route again in a different season. Read Less
Sail Date April 2018
Northern Lights was on my bucket list. Went in January, Totally expected the trip to be quiet if not a bit boring but the time was filled with fun-filled educational presentations, story-telling and was fabulous. The crew were all ... Read More
Northern Lights was on my bucket list. Went in January, Totally expected the trip to be quiet if not a bit boring but the time was filled with fun-filled educational presentations, story-telling and was fabulous. The crew were all helpful, efficient and knowledgeable, the cabin was roomier than expected although we did have a view of the lifeboat, however we were informed beforehand that this was a possibility. We had control of the cabin heat which was a boon in the Minus degrees. The Northern Lights we saw 6 times - but that is luck of the draw - apparently the last trip only saw them once but the weather cannot be controlled. All in all a fabulous experience that has travelled home with me when I see the night stars. There was lots of different choices on the buffets. The Chef coped perfectly with my husband's fussy eating once he was aware of it. Thoroughly enjoyed it. Read Less
Sail Date January 2018
To see the Northern Lights was top of my bucket list and what better way than from the deck of a ship travelling along the coast of Norway into the Arctic Circle . Hurtigruten is the excellent coastal shipping service offering this golden ... Read More
To see the Northern Lights was top of my bucket list and what better way than from the deck of a ship travelling along the coast of Norway into the Arctic Circle . Hurtigruten is the excellent coastal shipping service offering this golden opportunity between November and March. This line is a working ferry-service which also offers `cruise accommodation' but don't expect non-stop entertainment ,the singing, dancing, magic shows and room service common to most cruises these days. We embarked in Bergen on a cold , sunny November afternoon. From the moment I stepped into the terminal , everything went like clockwork , with friendly and efficient service . The trip was everything I had hoped for and more. We saw the Northern lights on 6 of the 11 nights and the voyage was packed with so many other wonderful experiences , too many to list. We had an expedition team on board , four enthusiastic , energetic young people who kept us busy , interested and laughing. Every afternoon there is a ` gathering' where the expedition team give information on the next port of call , teach some Norwegian words and phrases , show some movie clips and play some music. I was travelling alone, but had no problem meeting people and making friends although there is no official plan to introduce `single travelers ' to each other as some cruise lines have. The cabins are not fancy , but comfortable and warm (there are individual temperature controls).I recommend an outside cabin because the scenery is spectacular all the time. My package included free Wi-Fi , a must if you want to keep in touch with home from your cabin. The food on board was plentiful and delicious with an amazing variety of fresh local produce , and healthy cooking styles. There are very many excursions on offer , however in most places it is possible to walk into the town or village , with a map ( provided) and explore without a guide , personal choice. There is the possibility to go ashore at every place the ship docks , even if it's just for 10 minutes walk or jog along the harbour , but don't miss the boat! Because the schedule is so tight , the ship WILL leave without you if you're late , no question. From experience , I would say that the excursions not to miss are The North Cape, the Midnight Concert ( Tromso Arctic Cathedral) , ` A taste of Vesterallen ' and The Hurtigruten Museum , and I was told that the horse riding ( Svolvaer) which in the winter is in the dark , was a wonderful experience. This voyage is an experience of a life time so whatever you do ` DON'T MISS THE BOAT' Read Less
Sail Date November 2017
Nordkapp Ratings
Category Editor Member
Cabins 3.5 3.8
Dining 5.0 4.0
Public Rooms 3.0 4.3
Fitness Recreation N/A 2.8
Family 3.0 2.8
Shore Excursion 5.0 3.6
Enrichment 3.0 3.6
Service 5.0 4.0
Value For Money 4.0 3.4

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