316 Royal Caribbean Independence of the Seas Cruise Reviews

Independence of the Seas is a very large vessel but its facilities are not themselves large enough or well-staffed enough to accommodate the passenger population. Windjammer, the popular buffet restaurant, frequently becomes so full that ... Read More
Independence of the Seas is a very large vessel but its facilities are not themselves large enough or well-staffed enough to accommodate the passenger population. Windjammer, the popular buffet restaurant, frequently becomes so full that finding seats for groups of 2 or 3 becomes testing; for bigger groups often impossible. The food though is excellent & the staff, insufficient in number to cope with these events, are very good. The drink situation onboard is risible. Again, function rooms & bars often become filled for events because of the excessive passenger population, & only 1 or 2 waiters are left to cope with their demands. The selling of drinks on board is poor. Individual drinks bought effectively for cash are about twice as much as in U.K. bars; a glass of rose costing about $8 (£6.50). The onboard drinks package offered to my wife & me, both retired & living on pensions, cost £140 per day; really. The only time we bought alcohol on this cruise was during a port call at Cannes. We bought a bottle of Gin for our daughter principally because of the attractive bottle & its’ labelling. We declared this bottle on boarding the ship & handed it for safe keeping to security staff clearly explaining the reason for its purchase. When returned the labelling had tape stuck over it. The room service on this ship is the best I have ever experienced & is worthy of commendation. Hard working staff are the salvation of many rather cavalier management decisions on this ship. Read Less
Sail Date September 2019
Just home after a cruise to the Portugal and the Canary islands departed from Southampton. Firstly, RCC never miss a trick to make money !! Always book a drinks package and a dining package - we did both and it was excellent value for ... Read More
Just home after a cruise to the Portugal and the Canary islands departed from Southampton. Firstly, RCC never miss a trick to make money !! Always book a drinks package and a dining package - we did both and it was excellent value for money. Sea days = Hell days just too many people . The sundeck was just awful peop!e packed in like sardines roasting in the sun. No room between lounger and literally no room to move and angle to face the sun. Food - good quality and tasty in the main dinning room. The Italian was excellent the steak much, much better than Chops !! Chops - the maitre D would make a great team in a funeral parlour , no smiles and no finesse a rather lack lustre dinner . Wind jammer my least favourite restaurant on board like a canteen and an unpleasant experience defiantly not relaxing or fine dinining. Best bit.... The washy hand man always singing and always smiling. Our cabin - Deck Ten 1402 very clean, large balcony although we never got any sun on it. Bathroom very compact but useable . Towels were tiny and a bit thread beard. Staff - all without exception very nice, helpful and genuinely like to look after you. Would we go again with RCC - NO !!!! This cruise is not "select " or luxurious and the price reflects the calibre of their guest - We will stick to Regent Seven Seas in future. I have in all honesty never seen so many mobility scooters , tattoos and chavs in all my life. Read Less
Sail Date September 2019
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make ... Read More
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make introductions every night. This has always worked well on previous cruises. On this occasion I got ready for the evening meal, spruced myself up ready to make new friends and found myself all alone. After two nights I spoke to the Maitre .D who said there were two other ladies due to be at my table but they had obviously decided not to use the dining room. There were no other tables with space I could move to apart from those occupied by family groups. As I didn’t want to intrude in families I went on every other night to the Windjammer. I have no complaints about the buffet food but this was not the holiday experience I had been hoping for. As I eat alone most nights of the year I find having company for my meal something I really look forward to. Obviously I pay double price as a single passengers to then have this disappointment over the meal was a real blow. Not RC’s fault but I will probably not ever book another cruise in case the same thing happens, The embarkation was wonderful. From being dropped off by taxi just over ten minutes to being in the buffet. Cabins ready within a couple of hours. Nice cabin, sofa a bonus, kettle which I wasn’t expecting. Comfortable bed, great shower. I had an aft cabin, no 8710. Disappointed that there was just a door with a high window so couldn’t easily see out. However the balcony itself was good with two armchairs and a sun bed. The ports of call were generally very good apart from Ibiza and Majorca which were not at all inspiring. Watch out in Cadiz. I had my purse stolen and I still don’t understand how that happened. I thought I might have a bit of advice from Guest Services about informing the police, etc., but they were completely disinterested and offered no help at all. I have enjoyed my days away but they could have been so much better after paying £3500. Read Less
Sail Date September 2019
We have cruised with P&O and NCL and decided to do a Royal Caribbean taster cruise before we committed to booking a full cruise for us and our children. We travelled with our 2 and a half year old, we have found it very difficult ... Read More
We have cruised with P&O and NCL and decided to do a Royal Caribbean taster cruise before we committed to booking a full cruise for us and our children. We travelled with our 2 and a half year old, we have found it very difficult to get the right level of entertainment for him on previous cruises as he’s not a baby but still too little to go into any clubs/groups. There was a fantastic aqua park for him with a baby area which was great. The water was heated too which was a brilliant idea. There wasn’t much else going on for him though, there were a few toys laid out in a nightclub area in the day but very limited. We could pay $6 an hour to put him in a under 3’s club which we didn’t do. The food was comparable to NCL, a good standard and plenty to chose from. However, there were strict times on when food was available. On previous ships there was always food available in the buffet but it closed in the day for 3 hours and at 9:00pm in the evening which seems a bit early considering there is nearly 5k guests on board and there was a wait for a table. The only other option if you missed the buffet or dining room was pizza which is very limited, especially if you have dietary requests. We ate in the main dining room every night which we do on every cruise, A manager came to the table every night to ask how our dinning experience was which was great. We love the formalities of cruising and were disappointed when the waiters started doing the Macarena in the middle of dinner service, it really wasn’t great. Also on formal night, a guy wearing jeans and muddy running trainers was sat next to us in the main dining room while we were wearing a tuxedo and a cocktail dress. It’s disappointing that people can’t make the effort but also respect that people don’t always want to however, I feel on formal nights especially, trousers and shoes should be worn as a minimum to get into the main dining room. We decided to have an inside cabin as we were only sailing for 3 days. When we got to the cabin I was so disappointed. It was very dated, even though the independence had apparently had a refurb recently, the carpet was grubby and the sofa had stains on it. The cabin wasn’t cleaned properly with stains on the mirrors and marks on the walls. The cabin was really knocked about, dents in the wood work, paint chipped and just really dated. We did feel the need to complain about the cleanliness and someone was sent to shampoo the carpet and sofa but I feel for the price of a RC cruise, this shouldn’t be happening and I expected a much better standard. The toilets in the public areas were not cleaned all the time like on other ships. Bins were over flowing in the toilets and no toilet paper. The main promenade was dated too, i don’t understand where on this ship there has been a refurb. There were plenty of lifts which meant the wait time for one wasn’t too long, this is a plus when you have a buggy. For a taster cruise, I thought all the stops would be pulled out to ensure further bookings on RC but I felt it wasn’t, I think it was a true representation of RC. Would I sail with them again? Yes but only on a new ship which I think would be completely out of my price bracket. For the price of RC I think the standard should be a lot higher and couldn’t help but think it was a bit ‘butlins at sea’. I would definitely pick other lines over RC especially for the price of them. Read Less
Sail Date August 2019
We have just returned from 2 weeks on the Indy, departing Southampton on the 10th August, calling at ports in Portugal and Spain. It turned out to be a cruise of 2 parts, the bits we expected to be good were as always excellent, Crew, ... Read More
We have just returned from 2 weeks on the Indy, departing Southampton on the 10th August, calling at ports in Portugal and Spain. It turned out to be a cruise of 2 parts, the bits we expected to be good were as always excellent, Crew, superb, entertainment, superb, buffet food, good, MDR food, much improved over the last cruise on Oasis, where the food was really awful in the MDR, so perhaps RCCL have listened. Ship, looking a bit tired but still very nice, cabin, good, we had a Junior suite at the stern on deck 10, and it was large and pleasant to stay in for 2 weeks. Then there was the unexpected part, which in 30 years of cruising with many different lines I haven’t experienced. Groups of unsupervised teens running amok on the ship at all hours, up to 3am. Balls thrown from 4 floors up onto the main concourse, pizza thrown about in lifts, lift doors getting progressively more and more dented as the cruise progressed, elderly people knocked over in corridors, and the meagre numbers of security staff struggling to cope with what I would assume they do not normally have to deal with, Culminating in a full on fist fight, with a teenager tazered by security to stop a violent assault on security staff, and as the ports went by, more and more people were “Offloaded” another thing I am pleased to say I have not experienced before. So I’m sure the Indy crew were pleased to see Southampton on the 24th August, and I hope for their sakes that they don’t get a repeat on the next cruise. So for us this will be the last RCCL cruise, and probably the last peak school holiday cruise full stop. I think that possibly the AI drinks package may have left a lot of parents in the bars not really worrying what their kids were up to, and thus the issues I have highlighted occurring, we as parents certainly want to know where our son is and what he is up to, and supervised his 1am curfew religiously. So to summarise the cruise, nice ship, ok ports (But we have done the med to death over the years) great crew, friendly attentive and always helpful, Great shows, and good food. Just maybe not in the height of the holidays for us again. Read Less
Sail Date August 2019
Having been on a cruise with my wife on freedom of the seas and really enjoying it I got together with freinds 19 in tottal and we all decided to go on independence of the seas and after the great re fit was looking forward to this. I can ... Read More
Having been on a cruise with my wife on freedom of the seas and really enjoying it I got together with freinds 19 in tottal and we all decided to go on independence of the seas and after the great re fit was looking forward to this. I can honestly say what a great ship the staff work so hard to keep it clean and the service they give is outstanding food is superb aswell. The thing that lets it down is far too many people on this boat during re fit they also added more cabins a lot more this results in over 700 plus more people on the same size ship as the last ship I went on freedom of the seas.... the obvious reason for this is to make more money but it is at the exspence of people enjoying there time on board. Sea days where awful it was like butlins holiday camp people reserved there sun beds early on and despite the so called 30 min rule for unattended beds this was never enforced. I had a balcony cabin for myself and wife and internal for my children also drinks packages I paid a small fortune for this and was not happy at some of the people on board and they ha e far too many teenagers on board there seamed to be gangs of them running around till early hours. I wish I had read the reviews before hand as everyone says the same thing. Shame on you royal carabian for putting profit before customers Read Less
Sail Date July 2019
My comments are my own personal view on how I found the Cruise,This will be my 5th Cruise in all and possibly my last. Having sailed on this ship 2 years previous I found it a lot more crowded and not as pleasant, probably due to the ... Read More
My comments are my own personal view on how I found the Cruise,This will be my 5th Cruise in all and possibly my last. Having sailed on this ship 2 years previous I found it a lot more crowded and not as pleasant, probably due to the extra rooms added but hey it’s around an extra £150,000 per 14 night cruise for Royal Caribbean. Firstly my bad points: 1 Most Sun beds were reserved by 8:30am on sea days. Guests were putting towels out then going for breakfast, Royal Caribbean didn’t seem to be policing their own policy. 2 Dress code not upheld in main dining, many sleeves about both arms and legs but not the material kind I noted. I asked about this and was told they didn’t want to upset guests. (probably not start a fight I think) 3 Buffet windjammer dining like a cramped motor way service station. 4 Guest Rooms were not Part of the refurbishment and are showing there age. 5 Many people taking advantage of their drinks package noticed lots of foul language, in front of children as well. 6 Trips were over crowded and rushed very hustle bustle. 7 Loads of extras to pay for fish & chips and specialty dining restaurants which I think should be included in the price. 8 Bars busy and difficult to get a seat unless you got in early and stayed put. Good Points 1 Great friendly staff always helpful 2 Bar staff on the ball when serving as there are the ones who try and push in. 3 Also met some very nice people on board, as usual it’s the few that spoil it for the many. With the recent P & O incident I can see the potential of it been a regular occurrence on cruise ships, they seem to be taking over from the all inclusive Benidorm type package holiday. It can be quite a social mix when you have such a vast range of pricing for cabins. I paid a 5 star resort price for my cabin and I think that’s where my next holiday will be, where everyone pays similar and are in the same frame of mind. Read Less
Sail Date July 2019
We sailed on the Independence six years ago and had a great time which prompted us to re-book for the 14 night Italian Mediterranean cruise in July. The coach journey to the port was perfect and embarkation was quick and friendly. When ... Read More
We sailed on the Independence six years ago and had a great time which prompted us to re-book for the 14 night Italian Mediterranean cruise in July. The coach journey to the port was perfect and embarkation was quick and friendly. When we boarded the ship we sat on the top deck with a drink in the sun as we left Southampton looking forward to our fortnights break. Around four o'clock we decided to check out our rooms, as a party of five we booked two superior balcony staterooms on deck 7. First impressions were how tired the rooms were. Picture frames had chunks out of them, bedding had dirty marks on it, pillows were stained, the list went on. The worst issue in one room was the tea tray which was filthy and had somebody's false eyelash stuck to tray. We complained twice asking for a replacement tray (for obvious hygiene reasons) the gentlemen at customer services was very apologetic both times but this never happened and we ended up washing it in the bathroom sink ourselves. As the cruise went on we noticed how packed the ship was. It was a constant struggle to find a table for five most evenings in any of the bars and I likened getting a meal in Windjammers to shopping at a supermarket at Christmas, not a pleasurable experience. We opted for anytime dining but on three occasions were told that there were no tables available (hence Windjammers) on the times we did dine in the main dining room the food and service were excellent. The ship was roamed by gangs of teenagers who on two occasions we saw getting amorous with each other (much to the horror of some of the passengers) and young children running around chasing each other around the lifts and promenade. Our one fine dining experience was at the 'Murder Mystery' night at Giovanni's Table. The whole experience for $60 a head was terrible. We had to wipe food off two chairs before sitting down, some of the cutlery wasn't clean and the food and acting was very bad. As soon as we were told that the ordeal was over the restaurant emptied in about five seconds. On a positive note service from all of the staff on board was excellent especially from the waiters in Schooners bar and Made our room attendant who was always really friendly and helpful. All of the excursions we went on were great especially Rome with our guide Judy and Seville with Iesus who was fantastic. In conclusion, we found the ship run down and very disappointing. It was over crowded and there were too many children running around un-supervised which could be quite dangerous for the older passengers. Without the excellent shore excursions we would have had a very poor holiday. Sorry Royal Caribbean but I think we'll be choosing a different cruise line next time which is a real shame. Read Less
Sail Date July 2019
We were first time cruisers, family of 5 trip including Gran and daughters 22 & 3. The ship is lovely and cabins are clean and comfortable we were well looked after by our steward. Food in both dining room & buffet restaurant ... Read More
We were first time cruisers, family of 5 trip including Gran and daughters 22 & 3. The ship is lovely and cabins are clean and comfortable we were well looked after by our steward. Food in both dining room & buffet restaurant was very good with a good selection. The ports were all excellent with plenty of time in each. However as with most things on this ship Royal Caribbean only seemed interested in getting you to spend spend spend. Shore excursions were hideously expensive so we arranged our own. Two ports were a good distance from the town and for one RC had a courtesy bus but for Madeira they were charging €19pp!! Given the amount of disabled, elderly and children this was not good customer relations. Most of the staff were friendly apart from customer services who must be so fed up with complaints they barely acknowledge you - very poor! However our main issue was this ship is not conducive to under fives. Yes there is a kids club but it’s inside away from pools etc most of the young kids wouldn’t go in. If they didn’t that was it for entertainment in the evening. There was the occasional family disco at 6pm but this was poor. As for the pools if you have a child still in nappies/diapers they can only use a small area which has a slide with water but nowhere to swim which is beyond strange. If they don’t wear nappies they are not allowed in this area. Therefore if you have children who are in both categories the family cannot be in the pool together. This was a massive issue for many families we spoke to. It must be impossible for single parent families. The sunbeds are comfortable but too many packed together no space in between the veritable sardines! We probably will cruise again but not with Royal Caribbean as one person we spoke to who had cruised with them before told us “the refurbishment has resulted in more cabins therefore more cruisers and less space plus many things that were previously included in the cost were no longer and the subsequent charges were over the top”. Read Less
Sail Date June 2019
This was our first cruise so we don’t really have anything to compare it to. We travelled in a party of 6, 5 adults and one teenager... Getting on the ship was stress free and so much easier than flying. The ship was very clean but this ... Read More
This was our first cruise so we don’t really have anything to compare it to. We travelled in a party of 6, 5 adults and one teenager... Getting on the ship was stress free and so much easier than flying. The ship was very clean but this could have been due to a norovirus outbreak on the cruise before us it was continuously cleaned all the time we were on the ship. The ship is enormous, I was still getting lost on day 13 !....we had a balcony room which was ideal for 2 people but I wouldn’t want anymore than 2 in there ! The bathrooms are tiny. Our room was cleaned every day, bed made and towels changed. We never used room service didn’t really need to. My son who is 16 said it was the best holiday he’s been on he made loads of friends and for teens it’s great, you can give them freedom knowing that they are safe on the ship. There’s a curfew of 1am and security are very strict, which is good. The main dining room was fantastic..lots of choice and food always hot. We had anytime dining but ended up booking for 8pm each night as we found two waiters that looked after us and were amazing. Formal nights book a table or you will queue for ever ! We ate in windjammer on sea days for lunch, food is great however it’s too much like a canteen for me and we always struggled to get a seat. We tried Izumi one of the nights, it’s entertaining and the food is amazingly tasty. The rest of the bars and cafes on the promenade were very good. We booked our own trips as the RC were far too expensive. The gym is well equipped and you can watch dolphins whilst on the treadmill ! Not everyday you experienced that !....All the ports we stayed in were lovely and most were a walk from the ship. The entertainment was good, the bands were excellent as were the dancers and singers. Grease was a good show. Negatives for us were the amount of people on the ship. Sea days you struggled to get a sunbed and had to wait for ever the get a drink in the pool bars. The champagne bar and balero bar were always full and we always struggled to get a drink before dinner. For me a holiday is all about dining al fresco but there’s no-where to eat outdoors at night and even if there was it would have been too windy. If you get the opportunity do the silent disco it’s great fun. I had a lovely time and glad I’ve experienced a cruise but I don’t think cruising is for me..too busy and noisy and I could get 3 five star holidays for the price we paid. Read Less
Sail Date June 2019
This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait ... Read More
This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait to get off the ship. Almost impossible to find a sun bed. Despite written notifications not to leave belongings on chairs unattended for more than 30 minutes - this ruling was NEVER enforced to our knowledge. The Adult swimming pool stated the maximum depth was 4' 9" - I am 5' 5" and could not even stand in the water..... if towels are not returned at the end of the day - expect a $10 charge PER TOWEL added to your account. Have been cruising for over 35 years and have NEVER seen a ship charge for Fish and Chips on the deck ($10). Our main complaint was over the Sabbath service which was highlighted in the daily programme as being held in the Library. A few of us went along to this very public area where there were passengers on the internet, choosing books and doing jigsaw puzzles. There was NOTHING prepared for us and could not believe we would have been expected to carry on a service in a Public area. All other cruise lines have offered a private room and providing the necessary items. On reporting this to a Manager at the Customer Service Desk - she responded by saying 'IT WAS A SELF-LED SERVICE'!! My response was how could we do that without the 'tools'. Very disappointed with her attitude and dis-interest. We were second sitting in the Dining room and could not fault our waiters or the food. Probably the only two highlights of the cruise. The ship entertainers were lack lustre - the dancers out of sync - comedians average. The only worthy production was the Ice skating show. Shore excursions were too expensive so did our own thing. i wonder why cruise ships always stay shorter hours for a very interesting destination and much longer for a 'grotty' port. To sum up I can see that the INDY is all about 'MONEY'. Charging for every possible item they can. Cruising ethics have changed substantially over the years - so disappointing! Read Less
Sail Date June 2019
Food exceeded my expectations in term of quality, and was some of the hottest MDR food I’ve ever eaten. Windjammer was impressive and only in embarkation lunch was overcrowded ( we had a very relaxed lunch that day in the dining room ... Read More
Food exceeded my expectations in term of quality, and was some of the hottest MDR food I’ve ever eaten. Windjammer was impressive and only in embarkation lunch was overcrowded ( we had a very relaxed lunch that day in the dining room instead) Realised the big ticket attractions such as flow rider and sky pad are not for us. Pool screen was awful quality, made live action films look like cartoons. Entertainment team lacked any enthusiasm for their role ... ever heard so much monotonous delivery of activities! Really enjoyed the ice show and the 80s tribute band, but the Once Upon A time production show was awful, band drowned out the vocals half the time but that might not have been a bad thing. Loved the Coca Cola freestyle machines but seems there is only one location now on the Royal Promenade. Our first Royal cruise and can safely say it wasn’t our favourite... nothing Royal did wrong (entertainment staff aside the rest of the crew were cheery and efficient) but it’s just not the best fit for us. I’d read reviews saying the ship was now overcrowded but we always found somewhere to sit, eat, relax etc. Read Less
Sail Date May 2019
We booked this short cruise for a weekend away as we are fairly local to the port, cruise RCCL three times previous (never from uk port). It was pretty clear that there were lots of first timers and hen/stag dos onboard which were ... Read More
We booked this short cruise for a weekend away as we are fairly local to the port, cruise RCCL three times previous (never from uk port). It was pretty clear that there were lots of first timers and hen/stag dos onboard which were intent on partying which resulted in some serious mad behaviour, didn’t bother us but things like people throwing up from drinking too much on deck could put a lot of people off! the ship rectify had a huge upgrade which has put things like skypad, escape room and laser tag onboard, all great but virtually impossible to do everything on a 3 day cruise. We also found the schedule/opening times of the various activities bizarre, things were often shut or not open for large proportions of the day or only open for short periods or open at odd times which made it very difficult to get to experience everything. Due to this issue when we stayed onboard one day we were sometimes struggling to find something to do because things just were not opening I.e the climbing wall we never saw open? Evening entertainment was good but again, at times things clashed in the schedule which didn’t really work, and only one ice show in three days? Strainge. We also noticed lack of inerraction with the entertainment team, they often seemed quite aloof and we only saw and heard the cruise director once, we don’t even know his name. I’m not sure if RCCL are becoming more reliant on the ships facilities instead of providing other types of entertainment but we’ve now decided RCCL is sadly no longer for us. Read Less
Sail Date May 2019
This review covers the 7 night Northern Europe sailing on May 18th from Southampton. This is our 9th Royal Caribbean cruise and first on the Independence. Accommodation: Inside cabin, 9487. This cabin was off the main corridor so ... Read More
This review covers the 7 night Northern Europe sailing on May 18th from Southampton. This is our 9th Royal Caribbean cruise and first on the Independence. Accommodation: Inside cabin, 9487. This cabin was off the main corridor so noise was never an issue. It’s a nice quiet location and close to Windjammer and Adventure Ocean. The room was setup as a double and a Pullman bed (bed from ceiling). It states that this should not be used by children under 6 but there is no indication of this when we make the booking with a 4 year old. So I guess they expect the child to sleep with one of the parents and one of the parents up high! Needless to say we ignored that and our daughter slept in the Pullman bed. There is a railing to the side so it’s safe enough. The beds were very comfortable and being an inside cabin it’s nice and dark at night so a good sleep was had all week. The cabin is small and storage is a bit tight but we managed. For the savings I’d probably choose inside again. Food: Windjammers was its usual chaos but the food overall was good. The last night was great up there for dinner with an amazing selection of desserts and nice fresh pasta. Main dining room was fine (we used it just once). As normal, food is never that hot. We had a 4 night dining package and did Giovannis and Chops twice each. Starters weren’t that hot in Giovannis the first night and the carbonnara wasn’t good at all. The prawn and mash dish was lovely and the desserts were amazing especially the chocolate cake. On the second visit the Alfredo pasta was to die for. Service was excellent in there too. Chops is our go to speciality restaurant. As always the food and service is top class. The filet mignon is always worth it. Bars: Bar service was OK. It seems a little under staffed and maybe service doesn’t seem as good since most people are on a drinks package? Playmakers, which I loved on the Symphony isn’t the same here at all. It’s more of a walk through bar on the way to the casino rather than a walk in bar on the boardwalk of other ships. They didn’t have the games such as connect 4 either. We didn’t spend much time here. The Olive and Twist on deck 14 which is another favourite was closed every day from 5:30 – 8:30 for diamond members so we couldn’t go in. Places to relax and have a drink were limited. Entertainment: This was mixed. Some of the singers were ok, if not great in some instances. The Ice show is the best show and well worth it. Grease, is not my cup of tea but my wife and daughter enjoyed. The comedian was also good. Adventure Ocean: The staff here make the place and are always great with the kids. It’s not as fancy as is on the new ships but there’s enough to keep the kids happy. So overall everything mentioned above is pretty good. But the killer of all of that and the reason it isn’t rated higher is the crowds. I’ve been on the Harmony, Ovation, Symphony and each time before I cruised on each of these I read reviews about crowds and lack of space. However I never really had an issue with any of them except for Windjammers. There was always a place to sit and have a drink or watch the world go by. But on the Independence I completely agree with the complaints about the number of people on this ship. There was several times during this cruise where you would walk the promenade and have no chance of finding a seat. For most of the time it just seemed crowded and it became a frustration on this cruise. We spoke with a couple who were on it before the refit and they couldn’t figure out why it felt so much busier than before but it made sense to them when I explained about the extra cabins (500 people extra I believe) since the refit. Royal Caribbean is our most used cruise line. I love their ships, their innovation and their service. But their increased costs of cruising, increased in gratuities ($14.50 p/d, pp including our 4 year old) is making it harder to stick with them. I will probably go on of the bigger ships again, but I will never sail on the Independence of the Seas again. Read Less
Sail Date May 2019
Royal Caribbean is remodeling its ships after which they are said to be "amplified". If there is one thing their ships don't need its to be amplified. The buffet on this ship had loud music from breakfast opening and ... Read More
Royal Caribbean is remodeling its ships after which they are said to be "amplified". If there is one thing their ships don't need its to be amplified. The buffet on this ship had loud music from breakfast opening and through the day, even though the few people there at seven am wanted nothing to do with loud music at that hour. The Royal Promenade had the same problem as well as the pool deck. Movies on the pool deck were ear splitting to the point of pain, even if you wanted to watch. Nearly impossible to get away and find a peaceful spot. Frequent cruising Crown and Anchor Society members say they complain at every survey, but nothing is done. This cruise had a large number of infants in strollers and elevator service was extremely slow. Elevators were packed all cruise long, like a sardine can. And slow! If you didn't get to the main dining room right at opening for breakfast be prepared to stand in an extremely long line. The schedule for bands in the lounges was pequiliar in that at times there was no entertainment at all except the piano in the Schooner bar. The show Grease was very good, however. But there was only one production show which is the same one on several other ships. The ice show was typically good, but there was only one set and the costumes were not as spectacular as other shows. It would have been good to have a meet the stars event like other ships, but not on this one. No captain's corner either. Couldn't tell you who the cruise director was. Heard him on the pa but never actually saw him, even at the "Top Tier" reception for RC's "best customers". Been on many RC cruises and never had that happen before. He seemed pretty detached from the guests. Food was generally good, but no lobster night and service at both breakfast and dinner was very slow, like two hours for dinner, after being seated. Breakfast servers seemed largely inexperienced and ordered items often never arrived, even after a long wait, such that eventually you just gave up. This is a nice class of ship but the experience was not as good as other Freedom class ships, such as Freedom and Liberty. Most of the staff were really good, like guest services crew, our cabin steward, and especially the loyalty ambassador. But at the top level there didn't seem to be a true commitment, but rather a kind of attitude of doing only the minimum level of effort required. And it showed. Read Less
Sail Date April 2019
Arriving at Lauderdale was a breeze. Parking lot closest was full so a little extra walk to lot 19 was in order... For some reason my RCL App went from my phone to the cloud and reloading took very long time to reload. It was ok because I ... Read More
Arriving at Lauderdale was a breeze. Parking lot closest was full so a little extra walk to lot 19 was in order... For some reason my RCL App went from my phone to the cloud and reloading took very long time to reload. It was ok because I had the set sail passes printed as well. Check in was a breeze. We are carry on people so we had no bags to check in. My dear GF and I selected Independence for the ship rather than itinerary. Lots of research went into finding just the right one and we weren't disappointed. To begin with she was "fresh" with a recent refit and "amped" upgrades. Though not Oasis Class shes still a really big comfortable layout. Ice rink deck three was home to great shows and family fun. Deck four Playmaker sports bar was very casual atmosphere and the casino nicely laid out. The promenade on deck five was breathtaking. We made our way to deck eleven for lunch at Windjammer which had me a little turned around on this ship being aft where the other RCL ships I had traveled previously were all forward. From there my very blonde GF made a reservation at the spa to have her hair lightened a little. This is where things went bad. It took twice as long as predicted (Making us very late for dinner) to begin with. Then the disaster unfolded when her hair dried. Instead of lightening it they darkened it countless shades to black in places! She went from Sondra Locke type hair to Lilly Munster in that ill fated visit. That's why I took one of the five stars I would have awarded had all gone right. We bit our tongues and moved forward. Opening night parade on the "street" of the promenade was very uplifting. Room was spotless and comfortable. Very good attendant. Our day at sea gave us a chance to check out the water slides, flowrider, golf course and explore. The "sky Pad" was closed I guess due to a mishap on another trip. Lunch again in Windjammer did not disappoint. Dinner was also excellent. That night we were treated to very spot on performance of "Grease". First stop was Costa Maya. We opted to do a ruins tour with Native Choice based on recommendation. Very detailed and informative! In that recommendation they said they would drop us at the beach where we snorkeled, had a great lunch, did some shopping for hammocks (got great deals) and had time to get GF a massage. Dinner aboard was again fantastic. Our next day found us in Cozumel. A few quick stops to pick up free trinkets then a stop at a recommended pharmacy for vanilla (which you can find everywhere) and some other deeply discounted medications (4 month supply of Omeprazole for what I pay for three week supply here). Our next stop took us off the beaten path to Kao Kao chocolate factory tour instead of the one being offered by RCL. We selected it after much research and again that research paid off with an extremely memorable hands on experience. From there it was off to Money Bar where we had an outstanding lunch of mixed nachos then some excellent snorkeling. Back aboard we joined in a fun "activity" cheering on and heckling those who were late returning to the ship. Dinner was good but the beef stroganoff did not resemble what I envision. More like oriental stir fried beef over buttered spaghetti. Still tasted good. We dabbled in the casino. I wound up $80 ahead playing craps and roulette. Gf wound up 35 cents ahead on the slots. Yesterday at sea we pretty much relaxed redoing some things we had done before. Dinner was fine. We went to Next cruise booking same Independence for next year but will be bringing her teens for that one. I went on my RCL app to check my expenses and noticed an odd $89 charge that was put on and taken off several times. At the service deck the attendant was rude and indifferent. No explanation . I then noticed that the same spa that destroyed my GF's hair took it upon themselves to "pad" the gratuity by quite a bit and unauthorized. Again the attendant was abrupt. "You need to take that up with them." They were closed and closed again for todays disembarkation! That's the second star removal reason. We did breakfast in the MDR and that was good. By then the line to get off was thinned out. Probably the fastest easiest disembarkation I have ever done. Its a shame that the spa incident(s) took place otherwise it would have been my pleasure to give it a full 5 star rating... Read Less
Sail Date April 2019
This was our second Royal Caribbean cruise so we were looking forward to it. The positives: The RC staff were excellent, always smiling and helpful. We loved our cabin steward. The spa massages were fantastic! The dining room food was ... Read More
This was our second Royal Caribbean cruise so we were looking forward to it. The positives: The RC staff were excellent, always smiling and helpful. We loved our cabin steward. The spa massages were fantastic! The dining room food was good. The wait staff was excellent. The ship was clean. The breakfast at the pizza place was delicious, cooked fresh sandwiches - highly recommend it. The Promenade Oatmeal cookies were great. Johnny Rockets fries and onion rings were cold and bad but the sandwiches were very good. The negatives: the crowds at the pools were crazy - it was almost impossible to get two chairs together near the pools. The food at the Windjammer was bad and was repeated each day item for item. The afternoon snacks were mostly mediocre leftover lunch desserts. You could only get iced tea at lunch and dinner - not at breakfast. This was the first time that we had an inside room and it was fine - plenty of space. We even had shelves that we left empty. We had booked a 10 night cruise before leaving the ship but cancelled it once we got home -just couldn't get excited about that food for 10 days straight. Read Less
Sail Date March 2019
Amazing staff, amazing shows, amazing food, but please, please, please pay attention to dates of school breaks. The boat was overrun with barely dressed 12-16 year olds running wild. I'm amazed for a family ship they wont enforce a ... Read More
Amazing staff, amazing shows, amazing food, but please, please, please pay attention to dates of school breaks. The boat was overrun with barely dressed 12-16 year olds running wild. I'm amazed for a family ship they wont enforce a slight dress code and by slight I mean no side boobage from a 15 year old girl! And parents, watch your kids. We happened upon a fair share of kids on top of one another by the ping pong tables and back deck near the jogging track. Very awkward and shocking. I'm only 30 and was a bit caught off guard by the PDA of the teens. Onto the good....2 awesome water slides and a fun surfing simulator ride. But by far favorite was the entertainment. I cannot say enough how amazing Grease, Love and Marriage, and Crazy Quest were. Grease did cancel the first night so the crowd was a bit excessive the only other night it played but definitely worth it. Besides the mostly naked teens, the one other major disappointment was Coco Cay. The island beauty was overpowered by the construction. Right off the bat you are ferried from the boat through the middle of construction. While they try to separate the noise and chaos, it's just not possible as they were building cabanas right by the beach chairs. Overall, would do Royal again with my husband given there are no school breaks. As for family, so disappointed by the overly enthusiastic, hormone driven teens that we would go with Disney for family. Read Less
Sail Date February 2019
I recently sailed on a 8 day cruise on the Royal Caribbean Independence of the Sea's and was disappointed on the way a situation was handled with their staff. I was in need of women's sanitary products on day 2 of my 8 day cruise ... Read More
I recently sailed on a 8 day cruise on the Royal Caribbean Independence of the Sea's and was disappointed on the way a situation was handled with their staff. I was in need of women's sanitary products on day 2 of my 8 day cruise and visited the gift shop to purchase. To my amazement they had a shelf for these products but, only a few products were available. I requested a sale's person for assistance and inquired why they only had a few limited items for a ship of over 4,000 people with approximately 2,000 women? The salesperson stated that they would search for more products in the back and came back and only found one item for me to purchase. I asked them if they planned to stock up on products on the first port and he stated they wouldn't stock up on any depleted items until they docked back in Ft. Lauderdale 6 days later! I requested a manager and expressed my disappointment and not only was he short but, dismissed me as if my request and disappointment was not warranted. In addition, the ship only had a few machines in the lady's restroom and they were all empty so I essentially had no options for a week other than to buy the one package they had available which of course was highly overpriced. I have to say, I have been on many cruises and have never experienced not being able to purchase something that I needed in an emergency situation. Carnival always had a full stocked gift shop and I was really turned off by RC and their attention to detail in this area and sensitivity to women. The manager wasn't even open to providing a discount for the product or provide me anything in lieu of the inconvenience. Royal Caribbean needs to be more invested in the needs of women and provide adequate inventory for necessary items to serve their customer base. As far as the rest of the cruise experience, the ship overall was beautiful and well designed. I didn't care for the food at all! This was the biggest complaint among many of the people I met on the ship. This was very disappointing because for the expense you would hope to have options that are appealing. They had options that were self pay but, you expect the options that are provided to be of standard or better. I did appreciate that they are big on keeping your hands washed and have hand washing stations as you enter the dining area and multiple published signage throughout the ship. This was a full ship charter so the activities and entertainment were above board and amazing. The excursions were not the best and overpriced. I wouldn't suggest purchasing an excursion through RC, you are better off taking a cab and experiencing the island on your own or booking a tour of your choice from a local vendor. Read Less
Sail Date January 2019
The Independence remains an attractive ship albeit with annoying cabin glitches due to aging. The addition of many suites and cabins as well as an obvious marketing plan to attract more families with children has lead to less comfort and ... Read More
The Independence remains an attractive ship albeit with annoying cabin glitches due to aging. The addition of many suites and cabins as well as an obvious marketing plan to attract more families with children has lead to less comfort and more noise. Added "specialty" dining venues (read fees added) seem to have reduced the quality of buffet and Main dining room lunch offerings. Breakfasts and dinners in the Main Dining room are still good to very good. Service in the main dining room was excellent. Crowding in the buffet creates many uncleaned tables. Entertainment in the theater was very good, production shows were OK. and as expected but fewer hours of music in smaller venues. Bar service was top notch as were drinks served. The Concierge lounge has been changed to a Suite only Lounge and Diamond Plus Crown and Anchor members are excluded; a minor annoyance as the Diamond lounge was well staffed and had adequate seating. Guest services provided excellent attention to passenger needs. Passenger demographics have changed to many large families, noticeably younger and more casual. Library was always empty and provided a quiet respite for the very few who used it. No area of the ship smelled of smoke, a real plus. Over all a satisfying cruise with no major problems or complaints. This was our 83rd cruise. So we have a good basis for comparing and rating ships. Read Less
Sail Date January 2019
Meh
This was our 16th cruise on Royal Caribbean and our 2nd time on Independence. Sadly, it was rather a disappointment overall; for me to give a cruise a 3 star rating is a first. In fairness, not everything was disappointing about this ... Read More
This was our 16th cruise on Royal Caribbean and our 2nd time on Independence. Sadly, it was rather a disappointment overall; for me to give a cruise a 3 star rating is a first. In fairness, not everything was disappointing about this cruise and not everything about the vacation was a problem with Royal Caribbean. I'll try and delineate in my full review below. Pre Cruise Stay We drove to Ft. Lauderdale the day prior to our cruise and stayed at The Quality Inn and Suites on Stirling Rd, roughly 15 to 20 minutes from Port Everglades. NEVER AGAIN. Our room in this "hotel" were dingy and dirty. The price for the room plus five nights parking was close to $200. It included a free shuttle to/from the port, however, there was so much confusion at the time we were supposed to leave regarding who was going where in the shuttle that we decided to take an Uber instead (about $20 plus tip; we shared the Uber with another couple also not happy with the shuttle situation). Our car was fine when we returned, so, that's a good thing! Embarkation Good marks for this. We arrived at the port around 10:30 and were through security, check-in, and sitting in the Diamond embarkation area by 10:50 or so. They boarded not too long after, and we were on the ship a bit after 11. Ship Indy has received a huge overhaul since the last time we were on her (December 2015) with the vast majority of the changes being to "kidify" her (water slide, bungee jumping thing, other stuff) plus add venues that younger adults would find more interesting (Play Makers Sports Bar/Arcade (this in essence cut the casino back by a third)). I'm sure there were other differences as well, but these were the most obvious. Not upgraded were the staterooms; still the old light green/pink drapes, carpets, etc. in them. The ship itself seemed in good shape; very clean, no obvious signs of wear and tear, carpet stains, etc. I'm also impressed by the looks of the main dining room on Freedom Class ships. Oh, and they added hand wash stations at the entrance to the Windjammer. Dining We pre ordered the Ultimate Dining Package so had all four meals in one of the specialty restaurants (which would be Giovanni's Table or Chops Grille since the package wasn't good for Izumi). There were significant issues with making RSVPs. Our first RSVP was made for us at 6:30 embarkation night at Gio's, which was ok; however, we prefer eating at 7:30. Absolutely none of these time slots available at either restaurant when we checked with the Diamond Concierge that first evening. So, we ended up eating very late the 2nd night (8:30 RSVP (more on that evening later) and 6:30 the 3rd and 4th nights. It seems to me they oversell these packages and it's very hard to get the time slot you want. I wouldn't do this again. Also, the food was just, in general, "meh"; some stand-outs here and there, but not what you'd expect for paying extra. People seem to complain about the food in the main dining room (which I can't really comment on this cruise since we only ate breakfast in there one morning and it was fine), however, you'd really expect the food in restaurants you have to pay extra for would be superior. It wasn't. The wine list was also pathetic. Only a few wine by the glass selections available, and fewer of these within the limit of the drink package (which we had). For the first time ever, we did not step foot into the Windjammer (other than to visit the bar), nor did we order room service. The food available in the Diamond Lounge was quite good, especially what they laid out for lunch/afternoon. We found ourselves in there more often than not eating several small wraps, sandwiches, fruit, etc. Drinks As mentioned, we had the drink package having secured a pretty good deal on it during the Black Friday sales. Most of the bars/bartenders were very accommodating and helpful as we attempted to navigate through the issue of why there was a $12 per drink limit, yet, many of the menus listed drinks at $13 each. Only one bar, The Champagne Bar, were sticklers for this (telling us the only glass of champagne we could get there would cost us $8 over the drink package price; very confusing since Chandon Champagne was widely available every other place and included). Come to think of it, we had an issue at Indy's Champagne Bar the last time we were on this ship! Service in the pub, Boleros, Schooner Bar, Viking Crown (Olive or Twist), the bar in Windjammer, and the Diamond Lounge was excellent. As an aside, we paid $52 per person per day for the drink package. On board it was $70!!!!! Service In general, ok. A few folks were just so friendly and helpful. Most were ok; a few were not very helpful at all. This was not a cruise where I'd say "The crew made this cruise", however. Entertainment We saw two shows; the ventriloquist and Royal's Love and Marriage. The former was excellent; I laughed so hard I cried. The latter was ok. Same questions, so, I am thinking people come prepared to answer them "correctly", which isn't very interesting. The Scottish guitar player/singer in the pub was good. As an aside, there were a lot of kids at shows that were not really kid appropriate. And, speaking of which. PAX Kids! Kids! More kids! I've never seen so many kids on a cruise before EVER. Why were they not in school? LOL. Kids, teens, young adults (20s) overran the pool areas so we didn't even bother trying to hand out in our usual spot The Solarium. Kids running around the hallways, up and down the stairs, in and out of the elevators. Even kids in the Diamond Lounge during cocktail hour (thankfully they were well behaved). So, yeah. I've nothing against kids but this was a bit much. Which leads me to believe Royal Caribbean is really upping the game on the kid/family market, which means we'll probably jump ship to Celebrity. There were your usual party animals on this cruise, not surprising as it was over a long weekend. Booze Cruisers. Thankfully, though, no real issues with PAX except one evening in Gio's when there was a huge snafu with RSVPs. People with RSVPs were waiting long past their time slot. Some were getting very irate and extremely rude, both to employees and other PAXs waiting in line. I know it's not unusual to run into rude people here and there on a cruise, but this situation was boarding on uncomfortable. Stateroom Junior Suite 9338 starboard in the middle of the hump. Very close to Centrum (aft) elevators. Oversized (long) balcony (large enough for two chairs, a small round table, and two loungers). Quiet stateroom with tons of space, a walk-in closet, lots of drawers, and a good-sized bathroom with a shower/tub. As previously mentioned, the furnishings were a bit dated. Our stateroom attendant, Ultra, was sweet and efficient (although we hardly saw her; not that we needed to; she responded to our few requests promptly). Diamond Lounge One of the best experiences we've had. Hailey was the concierge and she was very helpful. Because it is up on Deck 14 close to The Viking Crown, the views are quite nice. We stayed in there frequently when we just wanted to sit, read, or chat. Disembarkation Another "meh"; I don't think folks were following instructions. Heck, there were no instructions where we were told to go and wait for our number to be called. We saw some people we knew go by while we were waiting for our number to be called; there number was our number so we just jumped in with them. A very long line at the terminal to get through security. Thankfully, it moved quickly. A bit of a zoo getting our Uber back to the hotel. Summary Maybe we're just getting old, but, for the first time, I didn't feel quite at home on this cruise. Everything seemed to be catering to kids, families, and first time cruisers. Even the magnet that you put on your stateroom door (magnet itself a vast improvement over the thing you put on the door handle) was geared at younger people. "Out catching more thrills. Please make up my room". PLEASE! The fact that we hung out in the Diamond Lounge (and other very quiet places) as opposed to the pool area or some of our favorite bars told me that we felt we needed to "hide" from all the craziness. Thankfully we found a few nice places, including our own balcony, so we did have some positive moments. 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Sail Date January 2019
Wanted a holiday cruise. wanted cruise out of ft Lauderdale.wanted a cruise that did not go to Nassau,been there several times, same jewelry stores.weather was bad couldn’t go to coco cay ended up in nassau.ship was great,personel were ... Read More
Wanted a holiday cruise. wanted cruise out of ft Lauderdale.wanted a cruise that did not go to Nassau,been there several times, same jewelry stores.weather was bad couldn’t go to coco cay ended up in nassau.ship was great,personel were great.it looks as though royal Caribbean is drawing more children and families with their top deck amusement parks.that is fine I don’t go there,but when I go to a bar in the evening where adults congregate to enjoy a cocktail and appreciate the great bands, it is impossible to use the dance floor as there were10 little ones on it falling and yelling all evening.when you tried to get into the buffet, the ship is very proactive in having wash stations along the sides of the entrance,but then the ship has a man in the middle of this corridor making balloons for 20 children.almost impoossible to get through.love children been there done that.would like the space controlled more so that all can enjoy what turns out to be a $3000 5 day cruise. Read Less
Sail Date December 2018
I did not have high expectations for this cruise, and I was not disappointed. The stateroom attendant was trying to be incognito, I only saw him once. While the room was kept clean, he never left tissues in the bathroom or a room service ... Read More
I did not have high expectations for this cruise, and I was not disappointed. The stateroom attendant was trying to be incognito, I only saw him once. While the room was kept clean, he never left tissues in the bathroom or a room service menu for breakfast. The were 2 waiters at the dinner due to the size of our group. The younger one seemed to have his act together, the more experienced one would bring soup and salad to the table at the same time and bring people the wrong orders. At the first night dinner, instead of showing us to our table, the head waiter merely pointed off in the distance and we had to find our own way. The food was mediocre. Usually one of the highlights of a cruise, at least for me, is to see the menu each night and see what the chefs have come up with. This cruise was disappointing. Read Less
Sail Date December 2018
Took this cruise because the price was right. My issue of contention was the food in the windjammer and MDR. First off, the coffee was the worst i have ever had on the numerous cruises I have taken with CCL and RCCL. The food took too long ... Read More
Took this cruise because the price was right. My issue of contention was the food in the windjammer and MDR. First off, the coffee was the worst i have ever had on the numerous cruises I have taken with CCL and RCCL. The food took too long to be brougt to the table and no matter how many times i reminded the server that I wanted or had ordered a beverage, I neither got the chance to order and or received the beverage after meal had been consumed. The servers were friendly and pleasant. Don't know if they had staff shortages but the wait times were bad. The pool deck during the day had zero fun vibe. I might as well have been at a pool in a gated community. There was a band in Boleros whose song selection was extremely limited. I can honestly say that CCL with whom I also cruise has better bands, better, cruise directors, better comedians and better DJ's. The 70's party on the promenade was awesome. I did get a kick out of the traveling piano player. The 80's party was mediocre. Terrible song selection. Grease was good as was the ice skating show. Cruise Director Jamie while quite the dancer and mc/game show host was barely around. He was dynamic when hosting Quest and leading the 70's party. Apart from that,he was not heard from nor seen. The cabin steward was AWESOME. Can't say enough about her. Read Less
Sail Date November 2018
We chose this ship because we wanted to be in the USA in plenty of time to visit our son for Thanksgiving and we had sailed with this line before on Navigator of the seas and enjoyed it - we were staying for 8 weeks in the USA and we have ... Read More
We chose this ship because we wanted to be in the USA in plenty of time to visit our son for Thanksgiving and we had sailed with this line before on Navigator of the seas and enjoyed it - we were staying for 8 weeks in the USA and we have used a cruise ship to go over and back before and it was great to avoid the long haul flights. For a disabled cabin 6324 was a lovely size and plenty of room with a roll in shower. It was easy to get out on to the balcony and it was well situated for the lifts. I used my small electric scooter on the ship and there was plenty of room to bring it into the cabin. The whole ship was just too busy. Trying to get into lifts that were full every time it was meal time or show time was a nightmare. People would not move to let you into the lifts, and do not go there with the amount of kids on the ship during school term time. The only time l could get into the adults only pool was when everyone else went on shore excursions and we stayed on the ship. Those extra new 100 cabins have made it way to busy to get a sun bed or just move about with ease if you are disabled. The entertainment was good but even though we booked anytime eating in the restaurant we were asked to pick a time to eat because it was so busy and we would have to stand for ages otherwise.....what is the point in anytime dining? We found the staff were sadly not as good as on other cruises and the whole ship seems to be geared to families and children now. In school hols l am sure it is great for them but l did not expect so many children on a trans Atlantic cruise in November!! Read Less
Sail Date October 2018
Independence of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.0 3.8
Entertainment 5.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 5.0 4.2
Family 5.0 4.2
Shore Excursion 3.0 3.5
Enrichment 3.0 3.5
Service 4.0 4.2
Value For Money 4.0 3.7
Rates N/A 3.8

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