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Sail Date: September 2018
Chosen for the ship and the ports that it visited with the least amount of sea days as neither myself or my wife like sea days. Herculaneum was great but in my opinion not as good as Pompeii. There were a number of issues with the drinks ... Read More
Chosen for the ship and the ports that it visited with the least amount of sea days as neither myself or my wife like sea days. Herculaneum was great but in my opinion not as good as Pompeii. There were a number of issues with the drinks package and some of the bars. The staff in select dining were excellent and the food was great as it was in all areas. Cakes and coffee to die for in the speciality coffee bar area. Some of the excursions in my opinion were very over priced. The cabin with its balcony offered excellent views at all times and were kept clean by the attendant. Little known people are the attendants who spend most of their life in the toilets keeping them spotless although there are many tourists who still insist on not washing their hands when leaving the toilets although I take great delight in telling them in public so that others can hear. Although we purchased the premier drinks package which was quite expensive and should entitle us to everything, there were numerous times that many wines listed were out of stock in numerous bars. Read Less
1 Helpful Vote
Sail Date: September 2018
This is becoming a habit with us. It was our seventh Eclipse, our second this year, and our 37th cruise. For some reason, probably because, to us anyway, this is the perfect ship. We also cruised on Eclipse this past April. That was a ... Read More
This is becoming a habit with us. It was our seventh Eclipse, our second this year, and our 37th cruise. For some reason, probably because, to us anyway, this is the perfect ship. We also cruised on Eclipse this past April. That was a great cruise too but this one was the all-time best. About the only downside we can think of is the long and miserable flights. Coming from Boston the afternoon of the 10th we were transferred to a flight to Paris because of bad weather at JFK. Coming back after the cruise we had to deal wwith 4 international airports and to make it more miserable, this was the day Delta had computer problems. This was definitely not Celebrity's fault but it has given us second thoughts about European cruises. Knowing me, we will certainly change our minds! The crew on this ship has to be the best we've ever cruised with! From the Captain and down on they appear to be very happy, very good natured, and if I could there are a few I wish I could adopt. Nice, happy, helpful people. So many are from Indonesia and we worry about the tsunami and other horrors there. The past few cruises we have taken on Celebrity we were somewhat disappointed with the entertainment but it has been ramped up and we enjoyed the shows. They really need to ditch "Topper" though. It has never been our favorite and from what I see and hear, others agree. The dining room and the dinners were all very good. I suffer from gerd and always found something good to eat. Years ago we met a nice family from England and with just a few exceptions we meet them almost every year and cruise again. We are already booked for 2020 and are searching for another one for 2019. We will find one! The new cruise director is a riot! He is doing a wonderful job! I hope he is around for a long time. Read Less
4 Helpful Votes
Sail Date: September 2018
To see Europe ....and enjoy celebrity once again.please look at review below which I misplaced under cabin review. As well, embarkation check in was very stressful...young woman didn't have a clue how to use the " new" computer ... Read More
To see Europe ....and enjoy celebrity once again.please look at review below which I misplaced under cabin review. As well, embarkation check in was very stressful...young woman didn't have a clue how to use the " new" computer system.shore excursions on big bus feels like cattle being herded..especially when visiting ancient villages. Shore excursion to volterra and San Giavanni was not fun ,not worthwhile, unhealthy at alabaster business while sander blew stone dust into the air and patrons breathed it in.Same place was not safe with way too many people crowded onto very narrow stairway and very tiny rooms. San Giavanni was not fun...beautiful historical buildings could not be enjoyed due to large crowds. Late passengers for departure caused others to wait standing on stone in hot sun for 35 minutes...had been told that latecomers would not be waited for...ha! Bus driver was great, Simon, but needed to drive as fast as he safely could to get us to departure on time.....not a pleasant ride back. Read Less
1 Helpful Vote
Sail Date: August 2018
6th cruise with celebrity....will choose no other from now on. Boarding was a breeze with plenty of staff to assist if needed. Nice touch, getting a glass of mimosa, orange juice or sparkling wine as soon as we boarded. Dining ... Read More
6th cruise with celebrity....will choose no other from now on. Boarding was a breeze with plenty of staff to assist if needed. Nice touch, getting a glass of mimosa, orange juice or sparkling wine as soon as we boarded. Dining room service was very professional. Great service from Roberto and Garth Had a window table most evenings. Very special mention about sommelier, Maggie. She was very attentive, provided excellent wine choices and is a credit to Celebrity. Best sommelier we have met. Usually ended our meal with a glass of dessert wine or liquors and coffee. Very fine dining indeed. Food was superior. Beef and lamb so tender and flavourful. Many food choices. More than enough to satisfy even the finicky eaters. Desserts were always grand. Creme Brulee, Bananas Foster, Cherries Jubilee etc etc. My partner raved about the apple pie (ordered it several times) We always choose an aft concierge cabin if possible. Best cruise yet. We will return. Read Less
4 Helpful Votes
Sail Date: August 2018
After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise. We chose the Baltic, St. Petersburg & Scandinavia cruise as a ... Read More
After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise. We chose the Baltic, St. Petersburg & Scandinavia cruise as a way to see these countries & we always had an enjoyable experience with Celebrity Cruise line. The 1st. day started with an extremely FILTHY cabin, a dinner table mate who announced she had bronchitis & not on meds & it went downhill from there. After she announced her sickness, we told the Maitre'd about our table mate & asked him to move us to another table. Sadly, no tables were available & our 2 choices were: open dining @ 8:30/9:00 or the buffet - Oceanview Cafe. We stayed @ the table & 4 days later my husband bore the brunt of her sickness by getting sick himself. He saw the ship's doctor twice & he stayed in the cabin because he didn't want to contaminate other passengers. I brought him his meals. & whatever else he needed. He missed all the ports except for Copenhagen. There were other people who were coughing, sneezing & were sick who went on the tours. The majority of them announced that they pd. for this cruise & were going on the excursions & didn't care about being sick or passing it onto other passengers. Other problems we encountered were banging toilet pipes during the night for 2 nights between 10 PM & 1 AM. We called Guest Relations the 2 nights & were told a plumber would be sent up to fix the problem. The plumber never came. On the 3rd. day, I went to Guest Relations to again report the banging pipes & I was told, "We don't have a record of your calls so you never called the desk". I told the Guest Relations name of the person who answered the phone on both nights. Her answer was, "there is no record of your calls". I asked her if that person worked those 2 nights & she said, "yes". My response was, I didn't make up his name. Why didn't he report the banging pipes?" The other issue was maintenance when paint was scraped from the deck above our balcony & went onto our balcony..For the 2 days that we were in St. Petersburg we weren't able to sit outside & enjoy the lovely weather & pleasant afternoons. The net used to catch the paint was 18" - 24" wide while the area the was scraped was about 20' wide. Very few paint chips went into the the net & landed on balconies & in St. Petersburg Neva River. Our dinner wait staff, Rafael & Oleksandra, were excellent, always smiling, helpful, friendly & pleasant. Andrea, another ass't. waitress, was friendly & always had a wonderful smile. The Oceanview Cafe & bartenders were pleasant & helpful. Vivek, Concierge, was polite & friendly. We were disappointed in the daily announcements made by the Captain & Cruise Director because we could never hear them in our room. We always had to open the cabin door to hear the announcements. The last day of the cruise, the Cruise director said, "you don't need to stand half naked in the hallways to listen to the announcements. Turn the tv on to channel 6 to hear the announcements & not make other people look at half naked people". NEVER once, before the last day, was this written in the daily bulletin or told to the passengers. This cruise didn't have "sail away" opportunities for Concierge Class which we missed because we enjoy the opportunity to be on the helicopter deck or other decks when we sail away.. Because of these issues & our horrendous experience, I DOUBT IF WE WILL EVER sail on Celebrity again. Read Less
4 Helpful Votes
Sail Date: August 2018
Sent email to Celebrity on Sept 4 with my complaint, todate,18 September I have neither received any acknowledgement of my email nor any response. Cabin was in poor repair, tape used to fix peeling trim in bathroom, rusted balcony, ... Read More
Sent email to Celebrity on Sept 4 with my complaint, todate,18 September I have neither received any acknowledgement of my email nor any response. Cabin was in poor repair, tape used to fix peeling trim in bathroom, rusted balcony, upgraded drinks package to find favourite wine not available in most bars, only restaurant, champagne served in moonlight restaurant but only US version in all other bars, given prosecco when ordering champagne many times. Information provided onboard for quay/dock location in Helsinki was wrong. Appears the Harbour Master changed berths last minute when ship arrived but this information was not passed to passengers going ashore, therefore ended up in wrong place with double the taxi fare! Paid for wifi but only worked intermittently, ilounge 'professionals' said it was because I had a Russian SIM card, I don't.... used excuses such as, it's because everyone's using the wifi, it's because we're at sea, it's because it comes via satellite, it's your phone, to name a few. Canapés left in cabin resembled left overs scrapped together. Read Less
1 Helpful Vote
Sail Date: August 2018
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as ... Read More
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as described by the cruise line. On shore, we were rushed constantly by guides with limited English speaking skills. There was a lot more walking than was described on line. In one case, the bus dropped us on a different pier, about 1/3 mile from where we were docked. On the Eclipse, the crew was excellent. Everyone was nice and helpful and greeted you cheerfully. The food was excellent with enough variety to get through the 12 days. The cabin attendant was excellent and went out of her way to be helpful. Our wait staff, at the restaurant was very good. Upon boarding, we were supposed to received a schedule and invitations to extra events, that were added to our cruise package. It took several days working with Guest Relations to get it right, and we missed some tastings and tour, as a result. This is about the only negative aspect of our cruise. Read Less
1 Helpful Vote
Sail Date: August 2018
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes ... Read More
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes long, the on board entertainment was OK most nights, the best was the live music in the smaller lounges. The main dinning room is FANTASTIC. The cabins and verandas are very nice. Celebrity does have the embarkation and disembarkation down to a science, works very well. While Celebrity’s cruise prices seem to continue to increase, in addition to these increases, In my opinion Celebrity is trying to identify ways to add fees and charges of all types. In port shuttle buses, that used to be included, now there is a charge. Up-charges on drink packages like at the martini bar, 3 bucks more for a larger martini, really why not just get two smaller ones. And everyone of these up-charge slips provide a line for an additional tip. And specialty restaurant are only a fare deal on the first day of the cruise when they are discounted by 30%. In port excursions, in the daily flyer, Celebrity creates the impression the only Hop on Hop off bus is available only at guest relations, all one need do is get off the ship and you can find the same hop on hop off bus at a lower price than Celebrity. So after 10 years of loyalty, i think for our next cruise vacation, we may need to shop around. Read Less
Sail Date: August 2018
We wanted to go to Saint Petersburg and this itinerary looked awesome. We had never sailed with Celebrity before and wanted to give them a try, especially with the free booze package and tips deal offered when we booked! We went 4 ... Read More
We wanted to go to Saint Petersburg and this itinerary looked awesome. We had never sailed with Celebrity before and wanted to give them a try, especially with the free booze package and tips deal offered when we booked! We went 4 days ahead to Amsterdam and did a bunch of exploring around the city. It’s a very safe and easy to get around city. We did a guided cycle tour, and hop on hop off bus and boat tour. Anne Frank house and Reiksmuseum were outstanding (get tickets well ahead though). We had a basic balcony room and were surprised with the relatively large size of the bathroom. We always do the anytime dining and only had to wait for a table once. Wait and wine staff were outstanding in main dining room. The food was great in dining room. We went to Murano specialty restaurant once - the food was great but the environment was a bit stuffy for us. We normally don’t go to many shows, as they’re usually weak, but we found the shows to be quite good. The singers, dancers and aerialists were great. We used SPB tours for the Berlin excursion (horribly long day) and 2-day tour of Saint Petersburg and they were great. Very good guides, with small groups (16 or so), and good headsets. We self guided at all other ports using Rick Steves Baltic Sea port book. Went straight from the ship to train station to the airport on disembarkation. Very easy to use public transportation in Amsterdam. We’ve sailed before on Princess, Cunard, RCL and others, but Celebrity is now our preferred line. Read Less
2 Helpful Votes
Sail Date: August 2018
Loved the Eclipse, the service of Stateroom attendant Vickson, Dining room Inacio, Kastawa and Koray best of any cruise we have ever taken (15). Main Dining Room food was exceptional! We hired a private tour guide in Inverness and ... Read More
Loved the Eclipse, the service of Stateroom attendant Vickson, Dining room Inacio, Kastawa and Koray best of any cruise we have ever taken (15). Main Dining Room food was exceptional! We hired a private tour guide in Inverness and that’s the only way to go as far as we are concerned. J.A. Johnstone tours is exceptional, Ernie was our guide and added so much to our trip, the extra effort and price was very reasonable. We essentially took Hop on Hop off buses most places, but I would encourage you to use the GoDublin Hop bus. It is green, by far the better one. If you have the opportunity to go to the Tattoo in Edinburgh, don’t miss it. But don’t buy the excursion from the ship, go to their website Scotland Military Tattoo and purchase tickets. Transportation is the biggest issue, just get on the 43 bus and it will take you to the tender. Last run was at 11 pm so we went quickly but made it just fine. Otherwise catch a taxi while will be expensive. Felt the excursions left a lot to be desired especially in comparison to other cruises we have been on. The excursion guy Fran was awful. He gave little to no information, especially if you weren’t on a ship’s cruise you got nothing from him. Only part of cruise that was disappointing. Loved Glen Ord Distillery, small, locally owned for ages and excellent whisky. Loved the Jameson Distillery outside of Cork. This cruise doesn’t give you a lot of opportunity to see the highlands and scenery outside of town and also get to see the City. So, we are planning another trip next year to catch what we missed this year. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.0 4.3
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 5.0 3.9
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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