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Sail Date: December 2017
Celebrity is still offering some kind of (modern) luxury compared to many other big cruise lines and although they are not so good they used to be. The Solstice-class ships have some nice features. The Aqua class gives to the cruise a ... Read More
Celebrity is still offering some kind of (modern) luxury compared to many other big cruise lines and although they are not so good they used to be. The Solstice-class ships have some nice features. The Aqua class gives to the cruise a special touch but the price compared to the normal balcony is relative high. The cruise terminal in Miami is absolutely too small for Celebrity. Some time ago we embarked Enchanment of the seas in the same terminal with no queues but with Celebrity it was rather chaotic. We could use the Aqua class line which still was no fast lane. Same problems seemed to occur in the Captain class lines which we choose to skip this time although we had the status. After waiting for check-in people were directed into other line which was between the check-in lines as there is no waiting space in the terminal. Boarding has started but it was extremely slow. Before the stairs some workers tried to short people into two line, the "normal" line was hopeless but the line for status, suites, concierge and aqua was not so much better. Before the cabins were open the Ocean view cafe had enough space for all hungry ones. That is not so often in other ships. Beverage packages were offered very eagerly but you could also get a drink quick otherwise. Cabins were open 1.30 but the bags arrived first after safety drill. We needed to get our one of our bags from downstairs as it has alarmed by the security. The line was impossible and people rather aggressive. After quite a wait we got our bag which was marked safe and nobody wanted to know what is inside. Wonder why it was not delivered to the cabin. Safety drill was extremely long, the new video was totally useless and the whole drill was a strange combination of extreme seriousness and trying to be amusing at the same time. Aqua restaurant was a bit better than the MDR in the previous trips. Sadly the lady standing at the door was not up to the standards and that was probably the reason why you had to wait for a table almost every time. We were rather flexible where to sit so we usually needed to wait only for a couple of minutes but some seemed to get even a peeper. You cannot reserve a time that is rather strange. The menu is upgrade from the MDR and they do full fill the extra wishes very easily. The somelier was good and all the waiter as well, although nothing special. Tuscan grill used to be a good special restaurant but the new menu did not appeal us. The service was slow and nonchalant. Very often somebody though run to our table shouting: "How is everything? Excellent?" and run away with waiting no answer. Quisine has food with Mediterranean flare. The menu is an iPad but the waiter will still write down you order. We have been there before but the instructions from the waiter were rather confusing. Either this menu did not appeal to us. Murano is the best from the special restaurants and the food and the service is in the level you can except when paying extra for a special restaurant. The menu has been the same for years but the presentation of the dishes was still other. The waiter were good especially the assistant waiter. Ocean view buffet selection of food has gone down. It also stayed same every day although they tried to have same themes like offering fish and chips for couple of times as daily special. There was usually only one fish, that was out rather often and you had to wait 5 minutes to get some more. Caesar salad was not anymore made for you, but you could still mix it yourself. No more dinner sushi. For vegetarian it mostly means salad and asian which was the same every day. Celebrity though still has free and real ice cream in the buffet. The drink waiter were quite easy to get to stop at your table. On some sea days the restaurant was chaotic but you could still get a table after looking for a while. The tables were cleaned quick. Martini bar is the heart of the night life and is definitely the best bar of all ships. Hopefully it is still found in the Edge class and will be made bigger. Eclipse still has Cellar masters which has almost none guest every night. Gastro Pub in Equinox is much better and gets even some people to stop in. World class bar has only special cocktails, which are really good but the place at itself is quite quiet all the time. The lounge by the special restaurant feels very dark and old fashioned. Passport bar was turned in some parts like the gastro pub but the place feels rather forgotten although it is situated in the atrium. Pool area was very full even if the weather was not too good. It is totally impossible to get a chair after 9.30. We did like all the others and reserved our before the breakfast. It is the only way to get a chair. Sadly we noticed that a lot of chairs were kept reserved but nobody came when we left the chairs and went to lunch. Probably they never came. Or one family member was reserving 10 chairs but top 2 of them came and used the chairs. We cruised during the holiday time. Christmas was good invisible for us although the decorations were even too massive. New Year party was actually organized solely by the pool. It of course gathered all in the same place but did also leave no choice to stay inside. I don´t like those New Year hats given in every cruise but like still to be silly because of the new year. I admit is stupid to complain but in Eclipse I could not get one even if I tried to. They were given to some guests in the restaurants, but not to us. I tried to search one by the pool. No success. I even went to the guest relations to get one but the staff was quite rude and told us to go the pool party to get one. They did not have any. Small thing with no meaning but which did not feel nice. The most wonderful thing compared to other cruise lines in Celebrity are the public toilets which are almost perfectly clean. This is the only place when entering the same toilet second time the worker responsible for the toilet greets me "welcome back, thank you for using the toilet". A bit peculiar but nice. The man taking care of the men´s restroom bear the MDR was the most memorably staff member in whole ship. Sadly I don´t remember his name as he really deserves to get a promotion. The production shows in Celebrity are different and of very high standard. We did not find the guest entertainers to be that standards. The comedians were not funny and the singers a bit old fashioned. Celebrity has not have too many "adult shows" like Quest type of show or dance competitions but the game shows are made for older public. Disembarkation was took longer as shown in the time table, probably because there was once again not enough space in the terminal. The taxi lines were totally impossible. Read Less
2 Helpful Votes
Sail Date: December 2017
Having been on the QM2 on last year's Holiday cruise, we wanted something different, with more ports and not spending 6 sea days to and from NY. So we booked the Eclipse, with 9 ports of call. Then came Irma, knocked out a bunce of ... Read More
Having been on the QM2 on last year's Holiday cruise, we wanted something different, with more ports and not spending 6 sea days to and from NY. So we booked the Eclipse, with 9 ports of call. Then came Irma, knocked out a bunce of them, we were left with 6 ports and 5 sea days . Pros: The Eclipse is a beautiful ship, the crew was always smiling, the food was very good both in the MDR and buffet, although the buffet had the same foods all the time, gets a bit tiring after a few days. The MDR was more innovative. We didn't do any specialty restaurants. All in all , about the same as QM2. Entertainment was the usual variety, comics, magic. Very high level , I'd a say a notch above QM2. Embarkation/disembarkation - the most efficient we have seen yet on any cruise . Cons: Daytime activities were poor ( I don't count trying to sell you art, watches, shoe inserts, etc as daytime activities). They had a few lectures here and there but very sparse. QM2 excelled in this regard, with many lectures by professors in their respective fields. Ports of call - they had to substitute some due to the hurricane but included Martinique, which was the most tourist-apathetic venue we've ever encountered and I speak French fluently. Read Less
3 Helpful Votes
Sail Date: December 2017
The following comments are only my impressions and my experiences during the Dec 21- Jan 2 2017 Caribbean cruise on the Eclipse. We all realize that people on the same cruise can walk away with very different and at times conflicting ... Read More
The following comments are only my impressions and my experiences during the Dec 21- Jan 2 2017 Caribbean cruise on the Eclipse. We all realize that people on the same cruise can walk away with very different and at times conflicting experiences. I have previously sailed 48 days on 3 different Princess ships taking 5 different itineraries. Three of my cruises on Princess were in full suites (578- 740 sq ft cabins) and the other two were in mini-suites (323 sq ft cabin) This was my first cruise on Celebrity and I chose an Aqua suite (248 sq ft cabin) to stay within the same budget I allow for my Princess Cruises. In some cases below I do compare my experience on X to my experiences on Princess. The highs: The food and service in Blu was outstanding once we sat in Raffy’s section. We did not feel this way on our first night in Blu when were in a different server’s section. So much of my experience hinged on Raffy’s recommendations, attention to details, his positive and friendly attitude that if we had not changed secrions and luckily found him my review would most likely not be as positive. His assistant waiters, Pendi and Jeshna were also outstanding. My experience in Blu far exceeded my three cruises over 32 days in Princess Club Class dining. The Eclipse was not only the cleanest ship I’ve ever been on (both in my cabin and through out the ship) it was the cleanest public space I have ever seen. All the glass is clear both inside the ship and up deck, not blue like on Princess. All glass was crystal clean and free of sea water, finger prints etc. so you could actually see through it. Even our balcony glass was cleaned daily. Andrea Muegge, our Hotel Director, was always visible it seemed. I saw her every morning at Bachio at 7 am, I saw her through out the day and night as well. She always had a moment to chat if you wished and she was quite friendly. I really appreciated this. In fact, you couldn’t go more than 15-30 minutes without seeing one officer or another. I liked that the views up deck were mostly unobstructed without the upper panel of glass that is everywhere on Princess. The ship decor, furniture and overall appearance is very modern. Chrome, white and platinum is used a lot. The furniture and carpets were extremely clean and stain free. I really liked the Sky Lounge and the Solarium......and the relaxation room but shhhhhh no one seems to know about this room. I absolutely loved that there was NO indoor smoking at all....not even in the casino. On Princess they allow smoking in the casino and it just stinks up the entire atrium area. I appreciated that you could get as much bottled water as you wanted with the premium beverage package (I don’t know anything about the rules for the classic) at the same time you ordered your alcoholic beverage. Princess had this rule that you could not get water at the same time when we took our Thanksgiving 2017 cruise with them. My husband liked the pina coladas on the Eclipse better than on Princess since X adds a floater of dark rum. With respect to white wines and dry roses, the premium wine selection was better on the Eclipse than on the Princess Cruises I have taken. Since premium wines are not generally available outside of the Blu (&MDR where we had lunch twice) and the Wine Cellar (open after 4 pm) our sommelier in Blu, Diana, was kind enough to get permission from her supervisor to keep the bar closest to our cabin stocked with my favorite premium dry rose with my name on it. I like a glass upon returning from shore excursions & with lunch which we usually had either at the Spa Cafe or with room service. The premium reds were sufficient but on par in my opinion with Princess. Hands down the beer selection at the Passport bar was outstanding and far better than Princess’ meager offerings. Our Aqua class cabin had a very nice multiple head shower and the bathroom had a nightlight that I really liked. The couch had three cushions so it was large and pretty comfy too. We went to 4 of the evening shows in the theater and found them to be okay. Savannah Smith was the one that we really enjoyed. I went to a couple of trivia/game show things and preferred the ones on Princess. My husband attended the talk in the theater with the ship’s navigator and liked it. We did the Behind the Scene Tour and the snorkeling/catamaran excursion to Nevis and highly recommend both. The lows: No coffee is available until after 7 am. This is a real issue for us early risers. I waited 2 hours every day for my coffee. I could not enjoy the sunrise with a cup of coffee which I love to do as the was up by the time they opened. The coffee is exceedingly bitter and harsh. It was only marinally better in a macchiato from El Bacchio. People complain about Princess coffee all the time but at least the International Cafe stuff is good (and available at 5 am) and the room service coffee is bland but not offensive. There is no promenade. There is only a few feet of lower deck outside you can walk on without the lifeboats creating an ugly tunnel and then getting stopped from both forward and aft. You can’t walk around the front or the back at all. You can get out front if you go up to the 12th deck or so but there is no leisurely promenade before and after dinner or in the morning. There are complaints about some (but not all) Princess ships loosing the aft portion of the promenade where you cut across inside, but that is way better than what is on the Eclipse. This ship had only 2 elevator/stairs areas instead of three. The pools are smaller and much shallower than Princess. And there are fewer of them. There were far too many areas for smokers up deck. You could not get away from it if you wanted to walk around up deck and enjoy fresh air. Smoking was allowed aft port side at the Sunset Bar on deck 15, at the Mast Bar starboard deck 14 and by the children’s Wet Zone port side near the family pools on deck 12. We had a lot of smokers on this cruise and I was surprised at far the smoke travelled. It really took away from my enjoyment of the outside areas. Our Aqua Cabin Shear lack of square footage in our stateroom. The Aqua room was less expensive than our budget allowed but the next step up -Sky Suite (302 sq ft) was way over budget and still much smaller for the money than Princess. No nightstands with drawers next the bed. Inadequate amount of storage. No room for personal items in shower No counter space in bathroom I found the bed very uncomfortable and there was no topper available. Princess rolled out their Luxury Bed and it is heavenly (to me). I love it so much I bought it. Anyway for what it is worth these are my viewpoints and impressions. As I said earlier, folks get off the same ship from the same cruise and have very different take aways. Read Less
1 Helpful Vote
Sail Date: December 2017
We had stayed in Miami before, but this time only spent one night in a nearby hotel before the cruise. Embarkation took longer than expected. We understood that we had to vacate the cabin by 8am, but our disembarkation time slot ... Read More
We had stayed in Miami before, but this time only spent one night in a nearby hotel before the cruise. Embarkation took longer than expected. We understood that we had to vacate the cabin by 8am, but our disembarkation time slot (09.10) for airport transfer was earlier than expected, as our flight was not until 16.50. Ship is beautiful, and very clean, but we expected more christmas decor. Also, Christmas itself (dinner on 24th and 25th) was a bit of a non-event, although New Year's Eve party was excellent. - On Christmas Eve and NYE, tables were given a sharing plate of embarrassing-looking 'chocolates' and 'petit fours'. (A child could have done better.) Dining in MDR had not enough variation from one night to next (I suspect that is intentional, to encourage people to pay for their specialty restaurants). The dining-room is attractive, but we were seated in the furthest left-hand corner, of the furthest left-hand corner room. I never did have appetizing potato of any form on my plate. Wine waiter only reached us on 5 of the 12 nights (we found it safer to take a drink in from the bar before going in). Our Assistant Waitress, Diana, was delightful. Lunch and breakfast buffet was good, but the quality of all carbohydrates was abysmal : pancakes, danish, croissants, donuts, pastry tarts, sponge cake, scones ... all were unbelievably tough and heavy, and the cookies were under-baked and often mis-shaped. The muesli at breakfast, and the salad bar at lunch were my favourites. 'Afternoon tea' should be re-named, because it in no way resembles 'Afternoon Tea'! There was no evidence of any form of food-expertise in any of the all-inclusive food outlets. No food artistry, no carved fruits, no elaborately-decorated cakes. The musicians around the ship, and the shows with specialty act entertainment were very good, except the magician (apart from the close-up section under camera, you couldn't see what he was supposed to be doing). The dancers in the entertainment troupe were very good, and 2 of the 6 lead singers had very good voices. Costumes, sound and lighting were top class. Service was mostly good for us, but we learned that it was very poor for disabled people. We liked the choice of islands, none of which we had visited before, and enjoyed 5 shore excursions on our 12-night cruise - though we did find them very expensive. (The 5th excursion was last-minute, when we learned that port shopping in Martinique was almost non-existent. ) We enjoyed 4 of the lectures by Lisa Didier, and an interesting talk about Theo Faberge. The Port Shopping talks were fun too. W are unlikely to travel with Celebrity again. Read Less
3 Helpful Votes
Sail Date: December 2017
Have always been happy with Celebrity, quality before quantity. The dining experience always enjoyable and work with passengers with food allergies. Loved the glass blowing from Corning Glass Museum. The stage shows are very good. Loved ... Read More
Have always been happy with Celebrity, quality before quantity. The dining experience always enjoyable and work with passengers with food allergies. Loved the glass blowing from Corning Glass Museum. The stage shows are very good. Loved the martini bar, even had virgin martinis so not to get stupid, and also enjoyed the quiet wine cellar. The main complaint was getting on the ship, it was a true cluster. We have elite status which gives you priority boarding, but they really lacked communication on that trip. Tried to take a mob of 1000 people into a single line to enter the escalator, hot mess!! But, embarkation was much smoother and like the conveyor belt for the baggage was helpful, suggest start at the beginning of the belt, because some case were falling off and nobody to put them back up they sat. For excursions, they were calling the excursion numbers way to fast, instead of letting each one clear the room first, a bit confusing. Overall, it was enjoyable and relaxing. Nothing is perfect but certainly could be improved. Read Less
Sail Date: December 2017
We sailed on the December 10th cruise out of Miami for 11 nights. This was our 3rd time on Celebrity, overall 20 plus cruises, last cruise was Oceania. I do have to say that Oceania spoiled us, BUT overall I thought Celebrity did a good ... Read More
We sailed on the December 10th cruise out of Miami for 11 nights. This was our 3rd time on Celebrity, overall 20 plus cruises, last cruise was Oceania. I do have to say that Oceania spoiled us, BUT overall I thought Celebrity did a good job and I would sail her and the Eclipse again. Cabin 6282 - partially obstructed view. You look out over the life boats - not really bothersome at all, especially for the great price of under $100 pp per day. We had included Classic Drink Package and $300 OBO. We purchased a 4 night specialty dining package and applied the remainder to the gratuities. Cabin - lots of info on this on line - looked as expected. I actually liked the configeration as the bed was closer to the bathroom and the sofa/desk was closer to the balcony. Balcony was a good sized with 2 chairs that reclined and a table. Do be careful, on port days the balcony will get wet from the cleaning. Sofa was nice - I liked that it wasn't a cloth/fabric sofa that can show wear and be dirty more easily. It was faux leather - which suited me just fine. It was comfy. TV was a good sized and you would move it around depending on if you were in bed or on the sofa. Hair dryer - well it worked, but maybe bring your own if you are picky. However, due to the humidity I decided just to let my hair go curly and it worked fine. Small mini fridge - just ask the stateroom attendant to clear out the stuff in there and you can put your own in there - we did bring on 2 bottles of wine - allowed per rules - and often brought back bottled water to put in there so we could have something to drink at night. Closet - fair size - but ask for extra hangers. Unfortunately we waited until next day after sailing to do so and only wire hangers available (remember Mommie Dearest?? "No more wire hangers".....) Stateroom attendant Michelle - was amazing!!! Kept our cabin so clean. She was friendly and helpful. I don't know how she did it but we varied our routine re breakfast, dinner (Select dining option), etc so were in and out of the room at various times - but she always had the room nice and clean and towels replaced along with amenities by time we returned. She was excellent and earned the extra gratuities we gave her. Cabin was quiet and I would not hesitate to book again - ONLY "negative' is it is pretty far aft - so maybe about 10 cabins more forward would be a bit more ideal - not a big deal, but if you have mobility problems, it might be. Also - disappointed that the shower head was not detachable - seems like other ships it has been. Aqua class it is. By the way our friends had Aqua Class - if it is just a bit more, I would get that only because you have the extra option for dining in Blu - so you have more varied dining options. The Persian Gardens I don't think are worth it and frankly the position of their cabin was so so far forward, they complained about noise with all docking, lots of movement and it took forever to get there - I think it was cabin 1533 or something like that. Dining - well hit and miss. Overall good BUT the buffet was pretty chaotic most of the time. People just stand around and wonder without looking - it gets old. I also found that the meal choices - while varied - really weren't to my liking a lot of the time. Thankfully there was a decent salad bar. Did not like the pizza - though hubby did. Pasta bar - meh, sauces didn't really change much if at all and I heard someone say the cook used his hands without gloves for some things, which was a turn off. Nice salad and sandwich bar. Soup was good. Fish and chips (many days) really was not good. Baked potatoes were hit and miss. Carved meats - turkey was good one day and dry another. Service was very good and friendly though. Easy to get a drink. Tables cleared quickly. I'm just not really a buffet person so would have appreciated the main dining room to be open during port days. Main Dining Room - ate there 7 of the 11 nights - pretty good overall - but sometimes the menu was just OK. Did like the menu options for the "standards" or whatever they call it - you could get shrimp cocktail and escargot every night and salmon, chicken and steak - so always a "fallback" - not too impressed with the vegetarian options. Really only 1 night where I felt I should have done the buffet. speaking of the buffet - I forgot they actually had a nice "tea" at 4pm (I believe) so you could get a snack. Some delicious scones. No proper clotted cream - but the scones were so delicious it didn't matter. Service in the MDR - well hit or miss. We usually do the set dining times, but this time tried Select - while I like that we could show up when we wanted - so great flexibility - we had to learn to request a table away from the steward stations (due to noise) and I prefer something on the railing. Select is the 4th floor and regular set dining on the 3rd floor - I actually prefer the 3rd floor dining better because it feels more open and higher ceilings. We also had an experience with a waiter a few nights (Oscar) that was not pleasant. 1st night surly, 2nd night better, 3rd time (lunch) again surly. When we had a great waiter we really appreciated it - we like recommendations, menu explained, etc. The wine stewards were all good and gave us great options for our Classic Package. Never felt like we needed an upgrade. Food quality overall was good - fish was good, duck was good. You do need to specify how you want your fish/meat cooked - but it seemed good once you did that. Specialty dining = loved loved loved Murano = upscale dining experience (be prepared takes 2 hours) wonderful staff (wonderful!!!) and food was delicious and high quality. Lobster prepared table side was devine. Duck delicious. Hubby loved lamb and venison. We ate there 3 times. Worth it with a package or special deal. Wine list excellent. Dessert wonderful. Cheese plate good. Can;'t say enough about how good this was. Tuscan - forget it - not worth it - disappointed. Service was good, but the atmosphere - noisy and not special feeling. Paying for this was disappointing and a waste of money. Food just meh. Better in MDR. We left before dessert because we couldn't wait to leave. Don't do it. Qsine - meh - maybe if you have never traveled and not used to tapas - but not worth it. Too gimmicky. Forgot to try Sushi on 5 - looked great - just ran out of time. MDR for lunch was delicious. Just a comment - why do people order burgers there??? Better at the Mast Grill. MDR lunch staff was great. I witnessed a waiter being treated very poorly by another table (disgraceful) and he was so kind. They were jerks. Why do people feel they can do this?? Please remember to tip more than the standard gratuities!!! Bars - loved them all of course. Ensemble lounge was great - dark and intimate and wonderful music. Gilly and the Girl were fantastic - enjoyed them the entire cruise at all venues. Wine Cellars - wonderful - why does no one go there. The wine steward was excelent. Martini bar - crazy fun. Never did the World Class Bar as they refused to serve anything other than on their menu. Passport Bar was fine. Casino bar - convenient, but wait staff was hit or miss. Great place to watch a NFL game though! Sky lounge needs to open during Trivia (starts a 3pm) - Trivia was great! Loved the sunset bar and the bar near the buffet (forget name). Some great places to sit and relax on the ship - I liked that. While the ship was full - there was always a nice place to sit. Pool bar was always busy as was Mast Bar - but again good service. Loved the grass area up on deck 15 - great fun - for sun bathing or playing games (bocce ball, corn hole) - lots of fun. Did not enjoy the hot glass show - though many did. Gimmicky IMO. Shows - well hit and miss. Comedian - just OK. The Diva singer - OK. Rock City - excellent. Some of the others did not interest. Casino - well slots not real loose - but I did win a small jackpot - so cool. Black jack was fun but lots of people not knowing the rules (i.e. win to hit and stand) so frustrating. Not a bad size. Slot tourney was fun. Music - everything - overall good - jazz band and Gilly and The Girl excellent - House Band so so. Pool band was fun. DJs at variest locations good. The Disco (forget name) was just OK. Ports - well they stuck us with Nassau instead of St. Maarten and St Croix - disappointing, but we made it a ship/sea day. Loved St. Kitts, St. John's and Barbados was interesting (great sandy beaches) but really didn't need to be over night there. St. Lucia beautiful. We did some fun games on the ship and we liked that there was not an upsell every where. Only on 1st day were we asked about the premium package. Liked that there are not announcements everywhere. Overall very fun and enjoyable and relaxing. I did noticed they raised some drink prices that were outside of the Classic Package (wine, liquors) but I do like that Celebrity now allows you to pay the difference - nice! YOu do have to sign for the extra costs (bummer) but it is a great option. Thank you! Gym - went a few times and it was great - sometimes busy, but it is large, great machines, they provide nice hand towels (including cool ones!) and nice large work out floor. Great place and views. Spa - thought it was pricey - manicure was over $100! Will love to sale her again. Easy embarkation - 10 minutes?? Easy off as well - we did the walk off by your self program and it worked out well. Caught Uber to Miami airport - so easy, we were there way too earlier! Only big Con - internet was EXPENSIVE - please please please provide better package deals. Read Less
2 Helpful Votes
Sail Date: December 2017
So, as an individual who enjoys vacationing, I was thoroughly pleased by this 11-night Southern Caribbean cruise on the Eclipse. First, the cruise director, Sue Denning was simply outstanding. Sue is the best cruise director I have ever ... Read More
So, as an individual who enjoys vacationing, I was thoroughly pleased by this 11-night Southern Caribbean cruise on the Eclipse. First, the cruise director, Sue Denning was simply outstanding. Sue is the best cruise director I have ever encountered. Sue is funny, talented (surprised us several times with her vocal renditions), classy, a dresser (those heels), attentive, and guarantees everyone feels great and has a terrific time - the activities and entertainment were engaging, well done, and well received (especially December 63). Sue is a class act! Next, the food and service (Tanasis, Artem, and Franco) were superior. Portions were plentiful, the taste was delightful, and the choices were terrific. Finally, the bar service was magnificent. Favorite bar - the Pool Bar. Favorite and very best bartender - MADE. MADE was so, so good. Every day was a surprise that not only pleased us but excited fellow passengers daily. MADE's drink choices were innovative, delicious, and beautifully presented. MADE should be promoted to head bartender. MADE, Gede, Dinesh were gracious, pleasant, humorous, and provided the best customer service on the ship. After this experience, I am confident I will be cruising with Celebrity again. Read Less
3 Helpful Votes
Sail Date: December 2017
We were fortunate to be Aqua class so the cabin was lovely, especially enjoyed the wonderful shower. The food and service in Blu was excellent! The Eclipse is in great shape. The ship is light filled and airy and the décor ... Read More
We were fortunate to be Aqua class so the cabin was lovely, especially enjoyed the wonderful shower. The food and service in Blu was excellent! The Eclipse is in great shape. The ship is light filled and airy and the décor colors soothing and appealing. Lots of public spaces in which to sit and relax. Plenty of music venues in the evening. Several of the production shows were rather odd in concept and music choice but guess they appeal more to a younger demographic. The costumes for Topper were terrific. Did not care for the "stadium concert" show-so loud. The final show with the large air blown puppets was so creative. The ports were typical for the Caribbean and the shore excursions typically over priced. Suggest folks walk off the ship and get a tour from a local or research private tours ahead of time and book them. Nice to have a large and well staffed Future Cruise Sales office. We took advantage of it! Read Less
2 Helpful Votes
Sail Date: December 2017
We choose this cruise because of the incentives: 2nd person half price, classic alcohol package, free gratuities and $300 OBC. That made the total price, including port fees and the OBC, about $110/day for our ocean view cabin. (we ... Read More
We choose this cruise because of the incentives: 2nd person half price, classic alcohol package, free gratuities and $300 OBC. That made the total price, including port fees and the OBC, about $110/day for our ocean view cabin. (we usually sail in inside cabins, so this was a step up that was required to get the incentives.) The itinerary was excellent - UNTIL the hurricane occurred. I understand that ports have to be adjusted, but the way corporate handled this was dreadful. First we were told we were going to the Dominican Republic instead of St. Maartin. Okay. A couple of weeks later, we were going to St. Croix instead of the DR. Better. About 5 weeks before departure, they switch it to Nassau. Totally unacceptable substitution. My emails took weeks to get a response from X, and then only after I posted to their facebook page and twitter feed! On board food was much better than we've experienced on prior X cruises - and it was always pretty good, so that really impressed us. Buffet particularly impressive and reasonably well laid out. Very varied choices. We use the OBC to dine at the steak restaurant twice and the Murano once. The steak place was overall quite good, but I wouldn't pay out of pocket for it. Murano was a disappointment. The entree's were outstanding (the rack of lamb was probably the best lamb I've ever had), but the rest of the meal was unimpressive. In fact, I sent the lobster bisque back - and I rarely do something like that. The service throughout the ship was excellent, except for the martini bar. Those bartenders were a bit snotty unless you were a 'regular.' Even when it was slow, it took forever to get served. Entertainment on the ship was excellent (although the house band could use a little work). The Celebrity orchestra was the best I've EVER heard on a ship, and a damn site better than most on land. The shows were good to very good, but a bit weird. Who is writing these things? But the singers, dancers and acrobats worked their butts off and were very good. Guest entertainers were a mixed bag. We walked out on two, and very much enjoyed two. We take little notice of the Cruise Director, but Sue Denning was outstanding. The ship is lovely and well designed. This was a full sailing and we never felt crowded. We had very little problems finding deck chairs by the pool - a very welcome surprise. Christmas decorations were a big let down. Dark, dreary and plain. We had been on the Infinity prior to the holidays and those decorations were spectacular. Embarkation and debarkation was a breeze, easily the smoothest Awe've encountered in 20+ cruises (but note we only do carry on). There were A LOT of disabled passengers on this cruise, so many scooters, walkers and wheelchairs. I visited the future cruise desk the day before we disembarked. I explained that we were bargain cruisers who aren't motivated by itinerary so much as pricing. As we are retired, we are open to traveling any time of year. His response was to ask if we wanted a suite or aqua class. When I replied that we typically did inside cabins, but would consider bumping up for relevant incentives, he treated me like crap. He told me to "watch the internet for the specials" and then thanked me to stopping by. The entire conversation lasted less than 3 minutes, left me feeling like he was belittling me. Sadly, the corporate decisions and communications about the change of port was not a great start. My experience with the future cruise agent was a bad ending to what otherwise was a remarkably good cruise. I wish I could say that I could ignore those disappointments - but I can't. We would sail again with X, but we will always be open to other cruise lines. Read Less
2 Helpful Votes
Sail Date: December 2017
We choose to go on this cruise because we knew the ship would be decorated for the Christmas holiday and that the price would be considerable lower than the following week.The food in the MDR seem to be lacking or suffering from the cruise ... Read More
We choose to go on this cruise because we knew the ship would be decorated for the Christmas holiday and that the price would be considerable lower than the following week.The food in the MDR seem to be lacking or suffering from the cruise line cutting back on either the selection and the choices offered. I have been on 70 cruises, many on Celebrity our favorite cruise line, but it truly is evident of the change in the food, entertainment and the cost of going to the specialty restaurants. We plan to look at the other lines doing business and give the a try. We have no complaints about the ship,crewor service. The ports could have been better even if some were damaged due to the past hurricane and the cost of the excursions are too expensive. We ate in the Tuscany grill and the service was very slow, I ordered filet minion and it had to be sent back because it was not cooked properly We arrived early and was seated,but we ended up next to last leaving. Way to expensive for the meal we ordered. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.0 4.3
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 5.0 3.9
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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