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2 Helpful Votes
Sail Date: January 2019
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we ... Read More
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we found the opposite to be true. First the good news: Eclipse is a beautiful ship, very well appointed and maintained. It does miss a promenade deck walk way, but there is a small jogging trail on a higher deck. We had the most beautiful weather on the entire trip to Antarctica, and the talks by Dr. Peter, Mickey and Cecilia were very informative. The Service on the ship was a bit hit and miss. Most service crew were pleasant, but some of the Caucasian crew members were not as service oriented, and at one occasion argued with another passenger. The incessant selling of drinks was a bit much. The food was generally good, the buffet had an excellent variety, including Mexican and Indian food, but inexplicably there were no fresh berries available during the whole cruise. The dining room was so slow that we only went there for dinner, and once we were served uncooked pork schnitzel. There was a lack of communication to passengers on the ship. Several times we departed hours late, with no explanation whatsoever. Once we had to wait 3 hours for disembarkation at Port Stanley, without any explanation or apology coming from the ship. Lastly, a general comment. One feature, that seems to be at odds with the times, is that Celebrity creates several different classes of passengers. Suite guests, Aqua class, concierge class each has special areas. We were in steerage. If Celebrity thinks that will encourage us to spend more, they are mistaken. Read Less
1 Helpful Vote
Sail Date: January 2019
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to ... Read More
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to learn proper english pronounciation. entertainment better suited for young hip - hop crowd, latin entertainers ( cruise director etc) are not a good choicme foer elderly american couples. embarkation process after shoure excursions in puerto madryn a complete mess, never seen such an idiotic process. bad bad organization. 500 or so passengers tried to board the ship at one time........ shore excursions hopelessly overpriced, internet rates were acceptable, that was a positive surprise. disembarkation process swift and satsfactory........until we reached the luggage delivery area. we were suppsed to receive the bags after disembark ation, it took more than90 minutes until thebags finally arrived. total lack og cooperation from celebrity, permanent “ i dont know” from the argentianstaff inside the deliver area. a big mess, several people lost thei flight connection. this was my 3rd cruise with celebrity, dont know if i will cruise with them again....... Read Less
4 Helpful Votes
Sail Date: January 2019
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking ... Read More
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking forward to cruise. Found out after final payment--our stateroom cost dropped almost to 1/2 our price--Celebrity was not easy to deal with-got a couple perks??? Then the "looking forward to" tours were cancelled for one reason or another?? The fjords were a waste --what we could see--the time of day--the weather--the Captains choices--same for going around the Horn (did not have to be early early morn)--soooo many things spoiled this expensive cruise. Food poising from the Murano restaurant, with nothing from hotel manager after being informed!! The entertainment was so poor---captive in the theater!!! The very last gift from Celebrity--the terrible cough many of us brought home with us--and still have. Think the new CEO is a bean pusher as the cost of everything has gone up-the quality is down--want the Celebrity Line from past 20 years??? GONE! The staff who is there to be of service to the clients are, as always, the top of the cruise lines---but hate to hear them beg for 10s on survey!! We will have to really think about returning to Celebrity---there are other lines to try--Elite Plus does not mean quite what it did. Unhappy with this cruise--can you tell?! Read Less
1 Helpful Vote
Sail Date: January 2019
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with ... Read More
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with poor quality meats, with a few exceptions and Murano was wonderful. We ate in Murano 5 nights and it never disappointed. The ports were very boring and long drives in bad weather. We mostly liked staying on the ship. The entertainment was fair to good from what we saw. We met a lot of very nice people and it was fun. I would not choose South America for a fun destination. The reason I gave it a 4 instead of a five was because of the MDR and the poor ports. The service was very good except in the Ocean View cafe. It was very difficult to find someone to clean the tables, although the food was very good. The Martini Bar was excellent. Read Less
2 Helpful Votes
Sail Date: January 2019
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was ... Read More
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was quite good and actually, better than expected. We had done a few cruises with the "foodie" cruise line so had modest expectations for the food on Celebrity. We were pleasantly surprised by the overall quality. We ate in all of the speciality restaurants, the MDR, and the Cafe. The Tuscan Grill served huge meat portions and was generally good but not quite comparable with the "foodie's" Italian restaurant. We loved Murano and went back for lunch another day. The food and service was exceptional. Q-Sine was a gimmick, I felt like I was eating at Disneyland, but obviously people had fun and the food was good. The World Cafe had tons of choices and we were again pleasantly surprised with the quality. However, we didn't like the challenge of finding seats or waiting for a bar server. Also, unlike another cruise line's cafeteria, you are serving yourself after others have used the serving utensils. It seems to defeat the purpose of having people getting their Purel before entering (which wasn't enforced!). Staff were friendly and helpful. Special shout outs to our cabin steward, MDR server, and sommelier. The Cabin was roomy enough but a bit worn. One cupboard door was hanging loose and towels and sheets did not seem to be high quality, though the robes were good. Selection of wine and beer on the Classic package was minimal. Read Less
3 Helpful Votes
Sail Date: January 2019
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We ... Read More
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We brought the right clothing but some must have expected beach weather. As always, Celebrity's service, food, entertainment and ambiancwe were great. They had many different excursion options, but not a single one provided support for handicap people. I use an electric scooter and the tours did not accommodate it. But we were able to find tours in every port that supported our needs. Often these were private taxi tours that were designed just for us. Celebrity did do a good job of getting me on and off the ship, even in tendered ports. This was greatly appreciated. This cruise highlighted seeing wild life (e.g. pengiuns, sea lions, sea birds and even an occasional whale). You would not see this scope of wild life anywhere else. It also took us to cities that have unique cultures and ways of life. It was very educational. Overall it was a vey good cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. ... Read More
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. We are a couple with an elementary school aged child and have cruised on Disney, Princess and Royal Caribbean suites in the past. We had high expectations from the Celebrity suite experience based on online reviews. Our most recent cruise prior to Eclipse was in a Star class suite on RCCL Ovation of the Seas where we had fabulous service and loved our Genie. Our cruise journey started on the wrong foot with a very poor embarkation experience. We arrived at the Buenos Aires port around 4 pm and was greeted by port employee who checked in our luggage. Then she told us to go upstairs in the port building to the priority check in line for suite guests. However, when we went upstairs, we couldn’t see any line marked as the priority line and the employee in charge there told us we needed to go through the main line which was very long. Finally after waiting in the main line for what seemed like forever with, we bit the bullet and made an expensive international call to the Celebrity Shoreside concierge in Miami and was able to expedite our embarkation. After all this embarkation hassle, we were relieved to be finally on board but our relief was short lived. When we got to our room, we found that one of our hard shell suitcases was badly cracked during delivery. Our butler and the onboard concierge said the suitcase could be fixed on board but our suitcase came back with what appeared to be a superficial hot glue application which didn’t look sturdy. When we expressed concern that the suitcase fix was unlikely to hold together on the way back, our concierge offered to either give us $50 credit or send a new suitcase. We didn’t want to waste our port days shopping for a new suitcase so we asked for their replacement which turned out to be a fairly cheap, soft sided suitcase. On RCCL, we did not experience any of these embarkation issues. On the service front, the Luminae and other restaurant employees were wonderful but we were deeply disappointed with our butler. Though he did a decent job keeping the cabin tidy and clean, he was very poor at other aspects of his job. He didn’t bring us evening appetizers unless we asked for them and one time when we asked for tea sandwiches to be delivered he told us “ you can also get them at Michael’s yourself”. Another time when he was late delivering our room service breakfast on a port day where we had an early tour, he said he had too many room service orders and didn’t seem apologetic. In addition, we have requested a cake to be delivered to our room via shoreside concierge on New Year’s Eve which never showed up. Overall the butler service fell very short of the Genie service we received on Royal Caribbean. Another very disappointing aspect of our cruise was the poor communication from the captain about the Cape Horn itinerary. The main reason why we were on this cruise was to sail Straits of Magellan and Cape Horn. Though the Cape Horn navigation was nicely narrated, the Straits of Magellan cruising took place on January 1st, a day earlier than announced in the Celebrity dailies and cruise itinerary. We understand that itinerary changes can occur during a cruise but in this case there was no announcement by captain or his officers so we passed the Strait of Magellan without knowing where we were and without any narration of the historic sites we were sailing by. The navigation channel on the TV was also no help and didn’t have any updates. To add insult to injury, a similar itinerary changed happened without any communication for the Chilean Fjords portion of the cruise and we didn’t see the glaciers or the fjords as they were described in the Celebrity Dailies. On RCCL, there were digital screens everywhere that provided updates from the captain and showed the ship’s position in great detail so we always knew where we were. Celebrity Eclipse did live up to our expectations in a few areas. We really enjoyed the quality of food across all outlets and especially the quality of baked goods were exceptional. This is one area Celebrity definitely surpassed RCCL. Our kudos to to all the chefs on board! Theatre entertainment was great and appropriate for all ages. We also thought the photographers on board did an outstanding job. Will we sail Celebrity again ? Possibly, but it certainly won’t be at the top of our list. Read Less
2 Helpful Votes
Sail Date: December 2018
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock ... Read More
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock was a little different. We where told by Celebrity representative that he was instructed by Celebrity to keep our group on the bus for 1 hour so other people can embark on the ship. The only problem we where in aqua class and we where having a special lunch in the main dinning room which was over when we embark on the ship. Embarkation and disembarkation was horrible. During embarkation they was certain lines for priority check in. They decide to combine all lines together. What a joke. Next joke was the gang way entrance. The gang way was a 4 story scaffolding entrance. Very difficult for slightly or fully handicap people. Disembarkation was the same joke. This also occurred at some ports of call. What a disgrace. Next the Ship needs updating. Finally there is NO DRESS CODE after 6 PM in the main dining room. After 2 weeks of dining in the main restaurant people come into the restaurant with baseball caps, tee shirts, shorts. Celebrity has already dropped dress code no jeans. Celebrity Cruises have fallen a few notches from a Premium cruise line. Read Less
8 Helpful Votes
Sail Date: December 2018
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so ... Read More
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so we gave it a try. This itinerary looked great on the website and even had one of the highest overall ratings by reviews which I really can't understand why. We have one family member with mobility issues and in a wheelchair, and what they don't inform you of when booking is that guests who cannot walk on their own are virtually stuck on the ship for the entire cruise. Most port were accessed by tender and the port that didn't involve tenders had such convoluted ramps and gangways and busses involved; it was too scary to attempt to disembark. for those of us that did get off the ship we found the ports to be dreadful, dirty and poor locales which were only depressing.We did take a couple tours one to see penguins which was nice but a very long drive from the port. The other to "the end of the world" which was the end of the Pan American Highway, and a drive through a National park. Every activity on the ship was just a sales meeting for something else to buy or "experience for an additional fee". I always hear the food on celebrity was so wonderful but in reality I found it to be below the level of RCL the lower level sister company. In fact Norwegian Cruise line food and dining is far superior to Celebrity or RCL. The ship was generally clean and modern but nothing too extraordinary about Celebrity Eclipse. This cruise should have never been offered to anyone with mobility issues at all in the first place. Celebrity sure "misses the boat" with this S American trip, and I am really not sure I will even be willing to give this line a second chance; it was just that awful. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose Celebrity because of long and frequent previous experience. To begin : embarkation in Barcelona was the worst we ever experienced. Despite our Elite statute we stood in line for 50 minutes. One man fainted in another line. ... Read More
We chose Celebrity because of long and frequent previous experience. To begin : embarkation in Barcelona was the worst we ever experienced. Despite our Elite statute we stood in line for 50 minutes. One man fainted in another line. Cabin with balcony very much alike to other cabins on ships of this class. Excellent steward (Francesco) . Very attentive and efficient. We have no complaint at all over meals. Great quality,variation and diversity. The high prices of wines held me back from enjoying tastings of unknown origins. The cheapest bottles varied between 35/40 $ + 18% "gratuity". Also prices of excursions were unacceptable. It was much more affordable to take a taxi for tours.We booked only one from the ship : bus tour of Rio. The evening shows : the best were those performed by the ship's own artists and particularly their fantastic orchestra.Also the magician. The different single singers and instrument players were somewhat longish. Conferences were informative and sometimes funny (Alejandro). We met a young European couple who were shocked to find out that he ship's "gratuities" standard charge was almost 25% on top of the amount they paid for the whole cruise. If you calculate the amount the total must come to a hefty extra for all staff aboard. Why not quote a correct total rate ?? One thing that shocked all passengers we later met in town was the taxi mafia at exit of cruise terminal in Buenos Aires.They charged a standard rate of 15 to 20 US$ for any ride. We took many taxis later that never amounted to more than 4 to 5 US$ . The cruise line ought to interrogate Buenos Aires port authorities about this. We heard that this same racket had been terminated at the local airports. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.0 4.3
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 5.0 3.9
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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