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Sail Date: November 2018
Food was excellent, the attendants outstanding, Guest relations members called you to follow up on issue, the whole crew is really caring. Never had such a good experience Tender service was fast Entertainment might be a little bit ... Read More
Food was excellent, the attendants outstanding, Guest relations members called you to follow up on issue, the whole crew is really caring. Never had such a good experience Tender service was fast Entertainment might be a little bit more varied than just singer. Enrichment activities could be improved, eg teaching water painting rather than just give you colored pencils to do Always appreciate to have ping pong on deck 15 Food was excellent, the attendants outstanding, Guest relations members called you to follow up on issue, the whole crew is really caring. Never had such a good experience Tender service was fast Entertainment might be a little bit more varied than just singer. Enrichment activities could be improved, eg teaching water painting rather than just give you colored pencils to do Great cruise and balcony rooms are always the best, if you can Read Less
Sail Date: November 2018
This was our 4th Celebrity Solstice class ship. We have done Silhouette, Reflection, and Equinox before sailing Eclipse. Of all our previous cruises aboard Celebrity, our vacation aboard the Eclipse had the least "pop" of any of ... Read More
This was our 4th Celebrity Solstice class ship. We have done Silhouette, Reflection, and Equinox before sailing Eclipse. Of all our previous cruises aboard Celebrity, our vacation aboard the Eclipse had the least "pop" of any of our previous sailings. Embarkation from Barcelona was a breeze. Our cab from our hotel dropped us directly at the check in area and we were aboard within 15 minutes! Emails from Celebrity urging us to delay our embarkation until our pre-assigned time later in the afternoon were wisely ignored, our early arrival went unnoticed. Our "boarding buzz" was quickly extinguished when we stepped onto the ship. Numerous crew members approached us asking about upgrading our beverage package and/or purchase speciality dinning offers. I understand that this is a common complaint from Celebrity passengers and that this sales approach has not been changed by Celebrity after a lot of passenger complaints. The cruise itinerary was fantastic. The crew was very friendly and engaging. Our fellow passengers were great, always willing to chat or share a smile. Despite some of the shortcomings listed below, in no way did they spoil our cruise. The ports that we visited and the people that we met on board and on our private port tours made our trip a rewarding experience. First of all, the food in the dining room was just ho-hum. The food selections were of average "cruiser fare". At times, the food arrived cold or not up to the proper temperature. To be expected from the MDR. I am sure this would not be the case in some of the other dining venues. Had better on other cruises with Celebrity. In addition to the quality of the MDR food, our wait staff in the dining room, while very friendly to us and other tables, sometimes delivered the wrong starter item or were unavailable to respond to our requests. Our wait staff also spent considerable effort to make us aware that a rating of 8 stars or below would land them in hot water and made it clear that we understood how cut-throat their bosses could be when confronted with "bad" reviews. This has happened on other cruises. This seems to be the standard story that you can sometimes get from room attendants and wait staff. A little less of this would be good! Secondly, the music in the Deck 3 Atrium, next to the Passport bar, was below Celebrity's usual high standard. The bands that played there seemed listless or flat, or maybe it was me, not sure. Again, not a big deal but on other Celebrity cruises this area was where we started and ended our evenings. This time, we were glad to get out of this area and not spend to too much time there. The Eclipse was doing a TA after our cruise and I cannot imagine having to depend on this entertainment to get me through 16 nights of a TA. OMG! Other people we talked to said that the entertainment was good. Just a matter of taste. Whatever. And thirdly, the prices for Celebrity's shuttles into town, at some ports, were shamelessly inflated. Prior to booking the cruise there is never any mention of where and when a passenger might have to shell out for a shuttle. Oops, I guess I should've done more research about how Celebrity might try to get me to open my wallet at those ports. Shame on me! All done. Other than that, it was a very enjoyable cruise and would certainly return to Celebrity and would highly recommend cruising out of Barcelona to the Adriatic to any of my friends, family, or colleagues. Thanks Celebrity. See you in Singapore in 2020! Read Less
Sail Date: November 2018
We chose the cruise because it had a good itinerary. We weren’t disappointed. While there were occasional blips in the dining service the staff was very accommodating and working to do their best. We didn’t feel that the ... Read More
We chose the cruise because it had a good itinerary. We weren’t disappointed. While there were occasional blips in the dining service the staff was very accommodating and working to do their best. We didn’t feel that the upselling of merchandise was too prevalent but there was a big push to get you to book the specialty restaurants. We enjoyed the ‘anytime dining’ because we were able to meet people from all over the world. We mainly did shore excursions that were not through Celebrity as the Celebrity groups were much too large.. It would be nice to have cheaper laundry or self serve laundry like on Royal Princess. The cost for laundry was incredibly high. Wifi is also a huge expense. It would be great to see cruise companies work on reducing this. We had a great time and have already booked another cruise on Celebrity in Southeast Asia. Read Less
2 Helpful Votes
Sail Date: November 2018
This was our second cruise with Celebrity and altough we where open minded it didn't tick our boxes. Find a table in the buffet was an achievement. The waiters in the buffet not at all helpful severall times. In the dining room food was ... Read More
This was our second cruise with Celebrity and altough we where open minded it didn't tick our boxes. Find a table in the buffet was an achievement. The waiters in the buffet not at all helpful severall times. In the dining room food was never very warm . No matter how nice the soup is if it'ts not warm it's not good. The Eclipse is a beautiful ship , the cabins are very good ( not very clean in our case). The waiters in the Passport bar where a large step above the rest. Our waiter in the restaurant was good too. The quiz master was a young girl that had no idea about hosting a Trivia the worst of all our cruises we love Trivia and for us it was a major disappointment. The choice of ports fantastic exepting maybe for Zadar that wasn't at all tourist friendly. Nothing major just lots of little problems that didn't got solved, it didn't ruined our cruise but didn't made us want to repeat with Celebrity. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise for the ports and for the fact that we would embark and disembark in Barcelona (one of our favourite cities). We had a few glitches on the first day but after that everything fell into place and the rest of the ... Read More
We chose this cruise for the ports and for the fact that we would embark and disembark in Barcelona (one of our favourite cities). We had a few glitches on the first day but after that everything fell into place and the rest of the cruise was wonderful. When we booked the only OV cabin available was 3174 and we were worried that it would be noisy but we had no problems throughout the cruise. Our stateroom attendant (Nasveeta) was most attentive and we had no issues with our room. We found that the Ocean View lunchtime buffet food had improved considerably since our Silhouette cruise two years ago. The choices were excellent especially of local cheeses, salami etc The evening meals in the MDR ( Moonlight Sonata) were very good and if I chose something not to my taste it was quickly replaced.The service was very attentive. We dined once in Tuscan Grill which was fine but not as good as I remembered on the Silhouette. The service was probably no better than the MDR and it was very difficult to attract the attention of the sommelier. On the other hand, we had an amazing meal in Murano with the most attentive service from the waiter and the sommelier. We could not have hoped for more. We were "wowed" by the variety of entertainment/shows though we did not enjoy the two bands ... The Badness were too loud (for our tastes). We were very lucky to have Gilly and the Girl on the cruise and we went to nearly all of their sets and shows - very talented, engaging and playing music that we really enjoyed. We occasionally heard Sashi (guitarist) - very enjoyable and the string duet who were lovely. We thoroughly enjoyed all the shows by the guest entertainers ( except the hypnotist and I didn't find anyone who enjoyed his show). The productions shows were mostly amazing. We struggled occasionally to find drinks/wine at the level of our packages but by visiting several bars we eventually managed to find something we liked (Thank you to Sedat, Dipil, Lewin, Roldan and, especially Ganesh who truly went above and beyond to ensure that we were happy and had everything we wanted). In Elizabeth we think we have found the best Captain's Club host we have encountered for a long time. She was everywhere, greeting and chatting with guests and, making all feel welcome and appreciated. We did not take any X shore excursions but explored on our own. We particularly appreciated the overnight in Dubrovnik and the opportunity to be there in the evening when most of the tour groups had left and the lights came on and it was magical! Read Less
Sail Date: November 2018
The ports were outstanding albeit Celebrity outrageous fees to transfer you from the port. What a shame. Shore excursion to Herculeneaum was a five star Shore excursion in Malta could have been better had they included a walk to the ... Read More
The ports were outstanding albeit Celebrity outrageous fees to transfer you from the port. What a shame. Shore excursion to Herculeneaum was a five star Shore excursion in Malta could have been better had they included a walk to the second archeological site instead of watching them sell us limoncello for one hour We decided to take the train into Florence and although they gave us a form to fill out they wanted 20$ more pp when we went to pay We wasted at least 30 minutes at a leather store where there was one toilet stall for women and one for men A stop in Split would have been great and longer in Montenegro The HoHo in Montenegro was perfect Food was unimaginative, poor quality, and had it not been for the MaitreD and the wait staff we would have considered it the worse we have ever had at sea Entertainment was entirely horrible.We and several others walked out of a juggler,a comedian and a male singing group. Nothing going on between 8 and 10pm Lecturers on Sea Days were Superb! Read Less
Sail Date: November 2018
The itinerary was the reason for choosing this cruise. Having sailed on 3 other Solstice class ships, we wanted to sail on Eclipse and were not disappointed! Celebrity has come through again with stupendous service from check-in through ... Read More
The itinerary was the reason for choosing this cruise. Having sailed on 3 other Solstice class ships, we wanted to sail on Eclipse and were not disappointed! Celebrity has come through again with stupendous service from check-in through disembarkation. This ship was refurbished and it shines. Cleanliness and service is a hallmark. Our cabin was great with an attentive stateroom attendant and our dining experience each night was met with a smiling waiter, assistant waiter and sommelier. We only scheduled one shore excursion with the cruise line due to no other alternative in Zadar, Croatia. All other ports, we scheduled tours through Viator, ItalyTours.EU and Costco. These tours provided a better alternative due to timing, cost, and significantly fewer passengers. Most tours were 8-16 people, much better with logistics. There was never a worry in returning to the port on time. The entertainment seems to improve with each trip. The guest speakers were interesting and provided a good diversion during sea days. The Eclipse orchestra along with the Celebrity singers, dancers, and acrobats were outstanding. Other smaller venues were good as well. The only disappointing venue was the Hollywood Glass Show. Previously under the auspices of Corning, these shows were continual demonstrations of glass creations and ultimately sold for charity. The current show is obviously for revenue. Suggestion: do your homework for shore excursions and book a cruise while onboard, it provides flexibility for future travel and all questions can be answered face to face. Read Less
Sail Date: November 2018
We chose this cruise as we liked the itinerary and we have cruised with Celebrity twice previously on the Equinox. Embarkation was fast and we were greeted warmly with a glass of sparkly as soon as we were on the ship. Our cabin was ... Read More
We chose this cruise as we liked the itinerary and we have cruised with Celebrity twice previously on the Equinox. Embarkation was fast and we were greeted warmly with a glass of sparkly as soon as we were on the ship. Our cabin was spacious, well equipped and had a decent sized balcony. Everything was perfect from the moment we set sail until we docked back in Barcelona! We have cruised with several cruise lines but Celebrity is definitely one of our favourites as they consistently offer excellent service, food and cleanliness. So many of the cruise lines are lowering standards, cutting down on food quality and quantity etc but we didn't see any evidence of any serious cost cutting. We like the mix of so many nationalities among the passengers and enjoyed meeting lots of interesting people. We had select time dining in the main restaurant and thoroughly enjoyed every meal with 1st class friendly service and no waiting for a table as we had booked our chosen time prior to boarding the ship. The menu choices, quality and presentation of the dishes were delightful. We chose to dine in the same area each night as the team there were so efficient and informative re the menu. 10/10 for quantity and quality! Previously we haven't found the entertainment on Celebrity to be too inviting and have spent time enjoying watching the talented bartenders in The Martini Bar! However, on this cruise we thoroughly enjoyed most of the theatre evenings and combined them with a visit to The Martini Bar! There were also excellent performances by artistes in other areas of the ship. Clearly entertainment is a personal choice and some shows appeal more than others. Full marks to Celebrity for putting 2 extra matinee shows on in the theatre on sea days. I thoroughly enjoyed the various talks given on sea days and noted that lots of different nationalities were enjoying the well organised quizzes etc. The staff on board were excellent and worked tirelessly. The standard of cleanliness throughout the ship was amazing. The library is a lovely quiet area to relax and has a good selection of books. Prior to our disembarkation 23rd November the ship was looking beautiful with stunning Christmas decorations tastefully placed around creating a fabulous ambience. Finally, the photographers were there for those who wanted them but did not, as on so many cruises, interrupt meals etc and constantly push their service. Can't wait to book another Celebrity cruise! Read Less
1 Helpful Vote
Sail Date: November 2018
We are a couple - late 40s/early 50s. We have 2 previous cruises under our belt - 7 nights fjords with P&O and 15 night TA with Princess. We picked this cruise primarily for the itinerary - and it also came at a great price. ... Read More
We are a couple - late 40s/early 50s. We have 2 previous cruises under our belt - 7 nights fjords with P&O and 15 night TA with Princess. We picked this cruise primarily for the itinerary - and it also came at a great price. We were on Celebrity Eclipse - Cabin 1046 - Concierge Class and had Anytime dining. Barcelona Embarcation - incredibly messy - no-one appeared to stick to their embarkation time - although there were separate lines for each "class" they alll used the same check in desks - no dedicated ones. Although this went relatively quickly it just seemed a bit of a mess. Dis-embarcation - great experience. We had a late departure time, and were off with our cases within 5 minutes - perfect! We were able to get into our cabin by 1330 - as advised. However there were issues as DH found an apple under the bed and there was a left over "scrunchie" left hanging in the shower. Concierge lunch - a nice touch. We found it a shame that there was no sailaway party - everyone just wandered about, drink in hand :-( The ship was spotlessly clean and nothing seemed worn out or tired. I did feel sorry for the bathroom attendants who didnt ever seem to get any daylight - they did work very hard. What a great itinerary - every port was absolutely fantastic. We booked 2 excursions with our OBC - Florence by train and Rome in a day. Both were very well organised and our Rome guide was absolutely fantastic. We had the classic drinks package included - this worked well for us as we are not big drinkers. DH made use of the speciality coffees and we had the odd cocktail. We mostly stuck to the $9 drinks and found the wine perfect for us. We went to the shows on 3/4 nights - very professional and a good way to spend 45 minutes. We had 2 major issues with Celebrity as a whole however. 1 - the constant attempts to sell the speciality restaurants (and the spa to a lesser extent). If your restaurant is not selling at an additional $55 a person there is a reason for that!! 2 - the food. We love a formal night and eating in the MDR but are as equally happy in the buffet. But oh my - what a let down they both were. The buffet - the food was the same EVERY DAY - nothing inventive at all. The pasta/mexican/oriental/pizza/grill sections were the same every lunch and dinner. There "Italian night" consisted of a spread of cured meats/olives etc - but this selection also appeared on other nights as well. There was one different item each lunchtime and evening. It might seem like im being picky but honestly we are very easy to please. They did a fish pie one lunchtime at it was the best thing we ate the whole cruise!! As for the MDR again we were very disappointed. We LOVE to dress for dinner and using the MDR is a big part of a cruise for us. However again the menu was very repetitive and nothing special or inventive. In our view they kept the menu like this to push people towards the speciality restaurants. On the last chic night we saw that there were soufflés for desert. They weren't on the desert menu. Our waiter told us that usually they only serve souffles at the speciality restaurants and never in the MDR. On both P&O and Princess souffles were a standard addition to the menu. We were on anytime dining. We also found that the tables for 2 were stuck in the corners and out of the way. On our 3rd night were were being again ushered towards an out of the way table when we passed an empty 4 seater table set up for 2. This was right in the hussle and bussle of the restaurant - when we asked if we could sit there the waitress got all flustered and said she would have to go and check - leaving us standing in the middle of the dining room for several minutes. We then decided to just sit at the table anyway - just as well we did as she never returned! We also never saw anyone in the Sushi restaurants - again they charge extra for this. Our favourite place was the Level 5 Cafe al Baccio - what a lovely place to sit and pass the time - just a shame that it appears to be the most popular venue but also the smallest!!! We also booked Concierge class as it was the same price as a standard balcony. Again - what a waste of time and I dont know why they bother with it. The afternoon canapés are a complete waste of time and we poured the "champagne" down the sink. Other than the embarkation lunch I can find absolutely no benefit to concierge class. Everyone we talked to prior to the cruise hailed Celebrity as far better than both P&O/Princess so this is what we were expecting. I glad we picked the cruise for the itinerary rather than just because it was Celebrity otherwise it would have been a great let down. It have been very critical of the dining issues - however we had a really great time overall. We would use Celebrity again but the itinerary and the price would have to be right. Read Less
Sail Date: November 2018
The ports were exceptional. Eclipse is beautiful and easy to navigate! The embarkation and disembarkation went smoothly and easy! Our cabin was set up just as requested & our cabin steward was very efficient and responded quickly to ... Read More
The ports were exceptional. Eclipse is beautiful and easy to navigate! The embarkation and disembarkation went smoothly and easy! Our cabin was set up just as requested & our cabin steward was very efficient and responded quickly to our requests! We ate in the main dining room every night except for one night at the Tuscan Grill. The food was very good and our waiter and assistant waiter were very attentive!. We enjoyed the Tuscan Grill even more than we remembered, having been there many times before! The entertainment was good. There was one duo, Gilly and the Girl that was exceptional! They had several late night performances that we attended and each one was as great as the other! A pleasure to hear and see!The Cruise Director was the best we have experienced. He was funny and informative! Of course, we left our usual cruise deposit for our next cruise! Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.0 4.3
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 5.0 3.9
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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