11 Helpful Votes
Sail Date: March 2019
We just returned from Azamara Journey Cuba/Cozumel. I thought the ship was meticulously maintained by a wonderful, cheerful staff who could not do enough for you. I think I observed only 1 sourpuss the entire cruise, and that was at ... Read More
We just returned from Azamara Journey Cuba/Cozumel. I thought the ship was meticulously maintained by a wonderful, cheerful staff who could not do enough for you. I think I observed only 1 sourpuss the entire cruise, and that was at breakfast. Maybe she wasn't a morning person...I also liked the ship décor which was very European instead of the new bland, grey millennial style. I understand they are eliminating the casino which was always empty, and is no loss. The cabin had lots of places to store items from the two huge suitcases we brought along (we drove to the pier) and they stored neatly under the bed. Balcony was small--just enough for two chairs and a table. The bathroom was tiny, and the shower so small when I dropped the soap I had to get out to pick it up. My husband couldn't use the toilet, as it's angled and his knees jammed against the wall, so he simply used one of the public marble bathrooms scattered around the ship---which again were spotless. You need to book a club category if you want a larger bathroom. For the second time we never used the balcony, and might not book one again in the future, unless it has chaise space. We used the promenade deck chairs on the days at sea. Cable had CNBC, FOX, BBC, Sky News, and a movie channel (extra charge of $11.95), and music channels. There were also two movies shown each day that were not new--and in fact, some rather old. We eat out almost every night at home, and so I have a fair idea of what to expect in a wide variety of restaurant types. We though the breakfast and lunch buffets offered an astounding number of good choices. For dinner. the main dining room was very pretty (sometimes noisy if it was full) and although we ate at both specialty restaurants, I would not bother on a future trip, as the food in the main dining room and the nightly buffets were more than adequate. The specialty dining rooms are small, with a high level of service, by excellent staff. However, the food was nothing truly special. All of the steaks we ate in any of the dining rooms, would be below an Outback standard, and they should change their supplier. Really. Though I don't like fish, I ordered the salmon two nights in the regular dining room, and it was excellent. Cuba is not a destination for everyone. You have to be a sophisticated traveler to appreciate it's history (we watched 8 hours of Cuban history on a DVD before we arrived) and charms. The people are beyond lovely, cheerful, have absolutely no animosity towards Americans. Their food is rationed, so any show of excess by any passenger should be frowned upon. Also, I did not wear any jewelry in port because I did not want to appear a spoiled American. Respect is warranted here. I heard a few older people complaining on the shore excursion.. I wanted to ask they why they booked the trip to begin with. If you want it to be like home----stay home. If you want to shop and eat on the ship---then don't book a tour and then ask the bus to take you back early. Appalling behavior, as was the guy who had to be first in line on every tour--and always on his cell phone wheeling and deal his stocks. Geez.... It was amazing how many people didn't listen to simple instructions, i.e. you cannot change the Cuban CUC (tourist money) back to dollars if you don't use it all. When they tell you the bus is leaving at 12:30PM, it's leaving at 12:30PM and when you are not there---it's beyond damned rude. This applies to any tour, on any trip cruise or not... We like it so much we are considering booking the New Years Cuba cruise. Read Less
Meh
6 Helpful Votes
Sail Date: March 2019
Went with a big group from my country club development. The pros were that the size of the ship was very manageable and easy to navigate, no lines or waiting for anything. Staff were friendly and helpful and willing to go above and beyond. ... Read More
Went with a big group from my country club development. The pros were that the size of the ship was very manageable and easy to navigate, no lines or waiting for anything. Staff were friendly and helpful and willing to go above and beyond. Had a standard outside stateroom with window that was small but adequate. Best restaurant was Aquilina by a long shot. The spa was decent The cons are a bit plentiful. The ship is very dated looking and in dire need of renovations. Cabin bathroom was ridiculously small. The food was sub par even tho plentiful and certainly nothing special in either taste or presentation ( except in the aforementioned Aquilina) . The entertainment was amateurish and difficult to sit though. The spa did not inform me that I could use the outside sun deck and whirlpool because I purchased a treatment. The destinations itself, key west and Cuba were disappointing. Key west is a place you can walk around for an hour or so, have a great lunch and drink alcoholic beverages in your choice of at least three establishments per block. The stores are typical tourist stores loaded with shell necklaces and tee shirts and crappy sandals. Cuba is a hot mess. It’s depressing it looks like a bomb hit it except in the tourist area where the ships are docked, those buildings are pleasing to the eye. The shopping is limited in scope, most selling the same cigars, Cuban shirts rum and local street art but u can barter price. Tour guides will try and pester you as will shop owners and beggars, it can be daunting. To each his own, this trip was not for me sorry to say Read Less
3 Helpful Votes
Sail Date: March 2019
This was our first non mega ship cruise. We usually go on the new ships the smallest was the Disney Dream .Having sailed around Cuba so many times and seeing the lights in the distance. This was our chance to visit. To compare is not ... Read More
This was our first non mega ship cruise. We usually go on the new ships the smallest was the Disney Dream .Having sailed around Cuba so many times and seeing the lights in the distance. This was our chance to visit. To compare is not easy. I think it’s where you are in life and what your looking for. If you want a nice peaceful cruise with a crew who really is happy to take care of you.If you like tea in the afternoon and cocktails before dinner they have it. Cocktails and a vey good piano player with fellow cruisers is quite nice. They had a show one night and it was really good. They sang and danced their hearts out. The costumes were also notable. The Cabins... We had a balcony room and it was the usual. The bathroom was fine and we are not small people and the shower was not an issue. They are all small, on this ship they are very clean.. When they do you room the bathroom gets sanitized when they do your room AM and PM. I liked that and there were no issues.The rooms have quite bit of storage built ins and a closet. Food. We never ate sit down. We liked the Buffet and liked sitting in the back outside.They still have great service and white table cloths The food was good and lots of choices.Everything is nicely displayed.and they have servers to help you. Once again everything is about keeping things clean and you happy. I hate people who Double dip ect this was not happening. You could have as much as you wanted with your clean plate. ..Poolside eating.. They have a nice menu of the usual plus salad, nachos ect . You order they bring it to you.It’s very good and very nice to be taken care of. They also have Steak ect at night and the tables are all done up. Room Service. Added treat Everything is so good and great portions. They have both Gelato and ice cream machines and non sugared is a plus.The ship is quiet and attracts the older cruiser who appreciates good service, and good food. The crew loves them and the feeling is mutual Some people we spoke to had been on more than 5 cruises. It was nice to relax and just enjoy ourselves To be taken care of in the style that seems to be forgotten Read Less
2 Helpful Votes
Sail Date: March 2019
After years of traveling at this time of year on Celebrity, HA, and Royal, we decided to try a different experience with Azamara. We are a couple in our early 50s, and traveled with my parents. Overall - we loved it! The smaller ship ... Read More
After years of traveling at this time of year on Celebrity, HA, and Royal, we decided to try a different experience with Azamara. We are a couple in our early 50s, and traveled with my parents. Overall - we loved it! The smaller ship resulted in excellent service. Staff remembered our names, what we like to order, our cabin number, etc. We met some lovely people, and played trivia with a fun team we met every day. It was nice to bump into friendly faces around the ship. It was great to have a small number of passengers - we never had to wait long for anything. Not many crowds or lines, Embarkation and disembarkation were a breeze. The ship was beautiful, very classic in the décor. The cabin was ample in storage and comfort. We had a standard balcony cabin. The shower was stupid! We'd read the reviews and knew what the expect, but it was hard to navigate the tight space and shower curtain. I made it work, my husband flooded the bathroom. :) We found the Azamara experience really excellent. We loved the food in Discoveries and in buffet. We ate one meal in Aqualina and one meal in Prime C. With a very few missteps, the food was wonderful. The specialty dining was well worth the extra fee. The crew did an amazing job. It was pretty wonderful to see the captain around, and the officers. I've never cruised where they were so visible and a part of the experience. The entertainment was very good. They gave it their all! There's not really room for a big production show. It is an intimate space. I wish there was a bit more leveling for better viewing in the cabaret lounge, but we always enjoyed the shows and entertainers. The Azamazing evening was fantastic! We really didn't know what to expect and the top notch Third World reggae experience was so impressive. We loved it. We didn't do any ship excursions. I did spend time in the fitness center, and took a few spinning classes. I also had a nice massage in the spa. We really loved the extras that Azamara provides. The White Night party was really fun. We chose to eat in Discoveries, verus the buffet, but then hit the deck for music and dancing. The chocolate buffet was also pretty unbelievable! We aren't usually huge eaters, so buffets aren't our thing, but this was so beautiful and such great variety. The brunch was a fun experience, too. Overall, we would definitely do Azamara again. We are still working, so finding the right itinerary and timing may take a while, but we will be back. Read Less
3 Helpful Votes
Sail Date: March 2019
This is the third time we have cruised with Azamara. We have previously cruised with Oceania and Seaborne. The staff were as usual very attentive and well mannered and always eager to help. In particular our butler and room attendants ... Read More
This is the third time we have cruised with Azamara. We have previously cruised with Oceania and Seaborne. The staff were as usual very attentive and well mannered and always eager to help. In particular our butler and room attendants were especially good.We stayed in a Club World Owners suite and it was a good size with a large walk through bathroom and seperate toilet and with a lovely huge wrap around balcony. I feel that the suite could do with an upgrade with regards to decor. Prior to this cruise we sailed with Seaborne and I know people say they don't go cruising for the TV entertainment but this was far superior to Azamara. Azamara showed 2 movies per day on a constant loop and some of the movies were very old, in black and white and dating back to the 50s. Seaborne had a huge selection of up to date movies - free of charge. Also some cruise lines are giving free WiFi. We got complimentary minutes but I fell for the price we paid it should have been unlimited free WiFi. Lastly I feel the standard of food in Windows has deteriorated - we prefer buffets.Sometimes the presentation and choice was a bit lacking. We did not go to the White Night Party and the food that night in Windows was quite frankly shocking. I know that the chefs must have been busy doing the food for the party but I feel that this should not have disadvantaged the guests who chose to use alternative dining facilities.We were very happy with the speciality restaurants and Discoveries. We are using Azamara in the future as we were on the whole very happy. Read Less
1 Helpful Vote
Sail Date: March 2019
To preface our experience, my husband is not a comfortable traveller, and i never considered cruising because of the amount of people on board. This is why I chose Azamara, I felt 680 ppl is a do-able size for me. I also purchased the ... Read More
To preface our experience, my husband is not a comfortable traveller, and i never considered cruising because of the amount of people on board. This is why I chose Azamara, I felt 680 ppl is a do-able size for me. I also purchased the "ultimate experience package" so i would have everything covered with no surprises once on board. What a wonderful experience! Embarkation was a breeze, from start to finish we were eating lunch with a pina colada in hand within a half hour of entering the port terminal. 30 minutes later we were in our rooms and unpacking. We had a balcony room which was lovely! i felt there was plenty of storage for all our needs and yes the shower is small.( I put a small magnet on the bottom of the curtain to keep it from moving). The attendants were very efficient and took great care of our room. We had room service for tea every morning and breakfast twice as well they came promptly at the time specified and everything was hot. For any other first timers, they leave info every night on your door with relevant paperwork, tickets and info. Your tv is set up for room service, spa menu, account balance and all other ship info. That was a helpful tool for us.The laundry service was great. Filled a bag twice during the week and it was back the next day clean and pressed. We attended the Chefs Table Italian night which was really lovely. I would highly recommend this evening. My husband has dietary restrictions (no dairy, no seafood) and the chef adjusted all six courses to accommodate him! I was a little worried but they did an amazing job, considering every course contained dairy and seafood. The sommelier was excellent as well. Discoveries was consistently very good, when put into perspective the sheer number of people that are being served. Service was always excellent. We joined another couple one night because the restaurant was full and that was a lovely way to meet wonderful people. Windows Cafe is a great spot anytime although service was hit or miss. With that view, we got over it quick. Buffet food was very good as well. We also dined in Aqualina one night but i thought Discoveries was just as good. Make your reservations for the specialty restaurants immediately when you get on the ship. Not one spot in either restaurant was open when i checked the first morning, all booked. We had the ultimate drink package which was worth it for us. We like particular brands and we more than made up for the package price. Entertainment was meh. The cabaret shows were way too cheesy for us, i couldn't even sit through them. The Ukrainian trio was okay, but american music in a thick accent became not very good after the first few performances. We did love the dj music and made great friends dancing until midnight. It would have been much better had the dancing not started so late (10:45). It was a much older crowd than i expected. I'd say the average age was 70. Excursions were well managed and we enjoyed them all. It was great that our little ship was the only one in most of the ports. Azamazing evening was fantastic! Great reaggae band in St. Maarten. The staff was great organizing this event. We had a great time. We did not eat at the White Night, not realizing that you really need to get there early to secure a table. Not a seat to be had. We did enjoy the music and danced a bit. Captain Johannes was great! HIs daily speaker announcements made us chuckle. What a great sense of humour. The last night he moved the ship around 360 degrees during dinner so everyone could see the beautiful sunset! The dining room was clapping and cheering. Delightful. Although we have nothing to compare this particular ship to, we would highly recommend it to anyone looking for excellent service, very good food, and a more mature experience. Read Less
5 Helpful Votes
Sail Date: March 2019
As a first time cruiser I was not sure what to expect however with excellent accommodation, excellent food, attentive, competent and friendly staff, there was little that could or did go wrong. Dining...Didn't need to upgrade to ... Read More
As a first time cruiser I was not sure what to expect however with excellent accommodation, excellent food, attentive, competent and friendly staff, there was little that could or did go wrong. Dining...Didn't need to upgrade to any of the packages on offer and ate mostly in the Windows and Patio areas. a delight. Booze....Didn't need to upgrade to any kind of premium package, the wines on offer were excellent as was the rum punch and beer. The Spa...Young lady insisted that I needed a haircut and I did, received and excellent haircut and not overpriced. Entertainment...The house band were excellent, the singers could sing and the dancers could dance. They all came together on the White Night event and were terrific. The set shows however were more high camp and cheesy than anything else, , although 70 this year I was brought up on the Stones and Beatles and Genesis, Pink Floyd etc If anyone plays Sweet Caroline to me again I will probably hit them. We were treated to terrific reggae with Third World and some chap from a West End Show who knew his stuff. In saying all that no one goes on a cruise for the entertainment. Excursions...Didn't go on any of the ships as found them overpriced, It was easy to get a local taxi in most of the Islands to take us round for an hour and cheaper. Everyone worked hard to ensure a good time was had by all. Read Less
1 Helpful Vote
Sail Date: March 2019
My friend and I had both lost our husbands and wanted a relaxing holiday in the sun. I had previously cruised with Celebrity and when an offer came for Azamara Journey we booked immediately. From start to finish it was brilliant. We ... Read More
My friend and I had both lost our husbands and wanted a relaxing holiday in the sun. I had previously cruised with Celebrity and when an offer came for Azamara Journey we booked immediately. From start to finish it was brilliant. We loved the outside eating areas, the friendly service,the food ,the staff (especially our cabin staff of 7022 and bartenders Paul and Jestin) Embarkation was easy. The Captain and the Cruise Director had brilliant repartee. The ship is great. We loved it because it was small. Our cabin was excellent and breakfast on the balcony was a real treat . The food was superb and we felt no need to eat in the specialty restaurants. The all inclusive drinks package gave us all we wanted. We didn’t organise shore excursions by choice and just wandered around the ports where we were docked or tendered. We arranged a shore excursion on the last day to the Everglades before transportation to the airport and that worked well .It was lovely that the Captain wished us a safe journey at the end of the trip . We could find nothing to fault . The reggae concert was an experience as was the white night party . Value for money -what can I say? I don’t know how they made a profit . Would we go again ? Try stopping us!!! Read Less
8 Helpful Votes
Sail Date: February 2019
The first thing to say is that we had a great cruise and would recommend Azamara Journey. The staff members were all friendly helpful and efficient and it seems a very happy ship. It is worth noting that some staff members had been on ... Read More
The first thing to say is that we had a great cruise and would recommend Azamara Journey. The staff members were all friendly helpful and efficient and it seems a very happy ship. It is worth noting that some staff members had been on board for many years and seem loyal to the brand. The ship in general, with the exception of the Discoveries Restaurant at Dinner time, did not seem too crowded. Discoveries could be noisy but the food and service remained excellent. The food in general was a high standard in all restaurants but we found that the ambiance of the Specialty Restaurants along with the high quality of gourmet food and service gave us a refuge and a quiet place to dine. Both Prime C and Aqalina had their own menu which remained the same throughout the cruise but were supplemented by Chefs Specials each evening. Suite guests were invited to a special ‘Best of the Best’ dinner which was an exceptional evening The complementary wines were a reasonable standard, particularly the white wines and there was an adequate selection of included drinks at the bars. The internet is well below the standard expected of Azamara in that when and if you can connect it is slow and tends to drop out. The Suites are given 235 minutes but the package otherwise is expensive and difficult to justify. Our impression was that the decor was dull throughout most of the ship, the exception being the Drawing Room/Library which is very colourful & a very pleasant place to sit. The Forward lounge was another excellent space to relax and enjoy friendly waiter service. We booked private tours of Havana, Vinales, Cienfuegos and Trinidad but decided to use the ships shore excursion for Santiago de Cuba as the ship was due to sail at 15.00. Sadly the latter, a Panoramic tour in Santiago was very poor and a huge disappointment. This was one of the worst tours we have ever taken; firstly we could not hear the guide, Lucia above the traffic in town and she did not have a microphone to help her. Secondly we were not aware that the bus would not stop to see the Revolution Square etc - we drove slowly past the places of interest rather than being allowed time to see them close up. If this is the intention then it should be made clear in the tour description. Finally, we signed up for a tour without a lunch stop (who needs lunch when you are fed so well on board ship) but were in any case taken to a poor quality lunch despite protests from most of the group. We felt this was a waste of time that might otherwise have been enjoyed at the monuments. More importantly, it turned out to be a waste of food as most of the group did not eat much and lots of food was returned untouched. When there is a shortage of food in Cuba and the locals endure rationing, this was also embarrassing for us and our companions. A very comfortable way to see Cuba on Azamara Journey. Worth Knowing: Immigration: Be very careful filling out the Cuban visa which costs US$ 75 and is issued as you embark. The check in agent said any mistakes would mean you having to buy another visa as a cost of US$ 75. The Visa is good for all ports in Cuba. The first time ashore in Havana the Immigration line was long & generally slow. On subsequent days off the ship, it was a quick wave through after a very casual look at the passport. Local Currency You need to change your foreign currency at the cruise terminal in Havana or at a bank in the square outside the terminal. The exchange rate is fixed and common to all banks. If you use US $ you are surcharged 10% making a total of 13% commission. We were advised to use GB pounds and were charged the 3% commission only. This is common to Euros and Canadian $ also. The tourist currency is the CUC which is worth 25 Cuban Pesos, the money used by locals. Rest Rooms Cuba has a strong health service which is free to Cubans but the health care does not apparently extend to public health as is obvious in the state of toilets in restaurants and bars. You should also have some small change for the person manning the toilets. Apparently it is not necessary but fully expected and in return you will be given a hand full of toilet paper. Take some tissue with you in any case. Read Less
Sail Date: February 2019
Our 9th cruise and our 4th with Azamara. We were initially disappointed that the itinerary was changed from 3 to 2 days in Havana but we found the day in Key West to be very relaxing and a good start to the cruise. We always enjoy the ... Read More
Our 9th cruise and our 4th with Azamara. We were initially disappointed that the itinerary was changed from 3 to 2 days in Havana but we found the day in Key West to be very relaxing and a good start to the cruise. We always enjoy the ambiance on the smaller Azamara ships and appreciated how close we docked to the city on all our stops whereas the bigger ships had to use tenders to take passengers ashore. The staff were very attentive and friendly. We always enjoyed a refreshing cup of tea in the Mosaic cafe and were amazed how Jeston and Mark remembered our preference for green tea. Our cabin was excellent with ample storage, a good sized bathroom, a very comfortable bed and in a quiet position towards the back of the ship on deck 8. Both the food and entertainment were very good with Eric and the Captain forming a very funny double act. We have always enjoyed the White Night party in the past and we were not disappointed this time. We had 2 full days in Havana and booked a guide and driver with Cuban Trip Compass. We had a wonderful time exploring Havana in an old American Chevy with a very competent driver and a guide who spoke perfect English. We can highly recommend this company. Cienfuegos was very easy to explore on our own with the aid of the Lonely Planet guide and we booked an Azamara trip for Santiago as the ship was departing at 3pm. We arrived home with a greater understanding of the history and people of this fascinating country. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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