Sail Date: December 2017
After a death in the family, it was decided that a 'traditional Christmas' was not wanted; a family cruise was needed. Nine of us were booked on the Eurodam, one suite, two balconies and one inner cabin. For my review, it will be focused ... Read More
After a death in the family, it was decided that a 'traditional Christmas' was not wanted; a family cruise was needed. Nine of us were booked on the Eurodam, one suite, two balconies and one inner cabin. For my review, it will be focused strictly on my experiences. We were on the msEurodam; December 24 - 31, 2017; Fort Lauderdale, Grand Turk, San Juan, St. Thomas, Half Moon Cay, Fort Lauderdale Embarkation was good. No real lines, the staff were welcoming, someone was walking around with Christmas cookies. We were on the ship within 20 minutes of arriving at the port. Having cruised several (5) times before, we have always been greeted on-board by officers of the ship along with a sparkling wine service. This was not the case with this cruise. Especially odd since it was December 24th - the day before Christmas. I would have thought there would be some sort of celebratory drink service. We were on our own to find the elevators and locate our cabin. I also note that upon entering the ship, there is no WOW factor - the lobby seemed closed off, there was no dramatic art work, solarium, etc. We found the cabin (7126) to be smaller than the other cruises we've taken (Celebrity and Princess). The finishes seemed generic, the verandah was also slightly smaller. Storage in the cabin is good once you find it (check under the end of the bed, under the couch, and under the ottoman/stool. The cupboards can also be altered to what best suits your clothes as the shelves can be raised (to make for longer hanging areas) or lowered to make more shelf space. The lavatory is smaller with no storage to speak of. Our cabin had a bath/shower combination. The water pressure was okay. The cleanliness was fine, except we did find a couple pieces of debris from the prior passengers behind the drapes. One nice touch that have not been on my previous sailings was a light for the verandah. The condition of the ship needs to be looked at in some areas. Our first lunch, the table had a crack in it, the material on the chairs was cracking, the window had a crack in it, paint was peeling on the light fixture on our deck, there was rust on various pieces of metal on the ship. All little things that add up. Our room stewards were pleasant and general did a good job, but not outstanding. We were into our second day before fruit arrived and a replacement wine glass that was used my first night. The dining room / food services is where things REALLY need attention. My wife and daughter are celiac - therefore they are gluten free (GF) and cannot have a number of items (flour, oats, wheat, barley, rye, most soya sauces, etc.). When the cruise was booked we informed the agent, upon embarking we informed the maître d'hôtel, and then when setting for dinner explained it to the waiters. The first dish presented to my daughter I noticed they had served it with a Potato William. I asked what her potato was coated in (usually it is a bread crumb). I was informed it was panko. Panko!! They had NO clue that panko is just a Japanese breadcrumb. The waiter quickly removed her plate and returned with a baked potato. As is customary with dietary restrictions, the wait staff ask you to pre-order your meal the night prior. Both my wife and daughter order that evening for the next day. On the order they wrote GLUTEN FREE. The second night dinner was served, and all seemed fine... until three hours after dinner when my wife started experiencing a gluten attack. Normally when she is "gluten'ed" it is something minor and lasts three to four hours. This time she was laid up for twelve hours. It turns out the kitchen sent her a regular lobster bisque. The next morning I had a meeting with the Hotel Director and Food & Beverage Director - at which we discussed how dangerous and completely inexcusable this error was. Both were apologetic and said they would look into it. That night at dinner the Dining Room Manager came to the table and apologized, sending two bottles of wine as a gesture of good will. A welcome gesture, and we appreciate that he "fell on the sword" for the company - however, this was NOT the error of the dining staff - they brought out what the kitchen sent as GF. So I ask, why did the Chef not come out to speak with us?? The F&B issues did not end there: - at the Dive-In restaurant (burgers, hotdogs, chicken) I ordered a hamburger cooked medium-well. Upon my first bite, red juice started dripping out. They sent me with a RAW burger. I immediately returned it, and they provided me with a replacement about five minutes later. I will admit, the replacement was excellent, but if the first one was served to a child who did not know better, what then? - at the NY Pizza counter I built my own with tomato, pepperoni, onion, and pineapple. To my surprise I was given a pizza loaded with mushrooms... LOADED! I do not eat mushrooms. And this was not someone else's pizza, mine was the only one on order. Rather than replace, I just picked them off, but upon showing the staff they did not seem phased. - three separate times on deck I had to flag down staff to receive beverage service, one time I could not get any attention and had to go to the bar. - Christmas morning we ordered room service breakfast to our suite. It was "fine" except they missed parts of our order, put breaded hashbrowns on our GF eggs making them inedible, and served cool coffee (rather than hot). - the line-ups at the lido bar are incredible. It is mostly due to the layout. People have to queue in the same passage way as those walking around. Everyone is tripping over each other. Celebrity Solstice class has the right idea, central service areas with lots of open space around the different counters. On a plus side (sort-of), the best service I received was in the Exploration Cafe. Although it is in a very strange location - on the 11th deck forward, which you cannot actually get to directly from the aft or mid-ship elevators. Service overall seemed to be lacking. One day in port it started to rain, HARD (torrential is more accurate). I was at the Dive-In for a hotdog (which was good) and watched as the passengers had to scramble to get out of the rain. The staff literally just stood there and watched - not a single person offered help, especially to the number of passengers who were slightly older and could have used assistance gathering their belongings. What seemed to be really lacking, and I think the real reason why the service is so poor is that over seven days I NEVER saw an Officer walking around, checking on the staff, talking with the passengers. Nothing. Not one time! In fact, neither of the Directors had the foresight to follow-up with my spouse or me about her experience in the dining room. And the last kicker - I went to a "complimentary" acupuncture consultation. I would like to stress, the consultant (Dr. Q. Sihan) was very pleasant and seemed to take a real interest in her profession, and I take NO issues with the actual service she provided. In fact, under the right circumstances I would attend her practice again. My issue is with the manner with which the spa operates. Dr. Qin and I spoke for about ten minutes, she asked to test a needle on my arm, and then said she was going to work on a problem area for me. AT NO TIME DID she tell me the complimentary consultation was over and we were moving into a treatment... that I would be charged for. At the end of my session she presented me with a bill for $150 plus a service charge of 18%. I signed the form believing this was just a control receipt (the same thing happened with our beverage package, for every drink we ordered we were presented a receipt which was posted to our cabin account but immediately credited). Wanting to show Dr. Qin my gratitude for her free consultation, I wrote in a $20 gratuity to say thank you for the time she spent with me for the complimentary treatment. She then presented me with a new receipt just showing the $20; this is what I expected to pay. As usual, the morning before disembarkation I printed my cabin account to find out that there really was a charge of $150 + 18%... WHAT?!?!? It was complimentary!!! I immediately went to the spa but could not find Dr. Sihan to discuss the issue, so I went to Guest Services only to be told that they understood my concerns but there was nothing they could do (even after calling the Spa). Apparently the Spa is a contracted service. WHAT?!?!? My contract is with Holland America - not the spa. Later that day the spa manager called me to essentially say, 'you should have known the difference between a consultation and a treatment (even though I had never had acupuncture before), you signed the receipt, you're paying the charge'. After much debate she offered to remove the $20 gratuity and the 18% service charge. NOT COOL!!! As I expressed to her - what a scam!! Disembarkation was well organized; we were out of the cruise port within 40 minutes of our group being called. Read Less
Sail Date: December 2017
We wanted to take my mother-in-law on a Christmas cruise to celebrate her upcoming 90th birthday. One reason we chose the Eurodam is that it is a relatively small ship. Holland America customer service was very helpful in guiding me to ... Read More
We wanted to take my mother-in-law on a Christmas cruise to celebrate her upcoming 90th birthday. One reason we chose the Eurodam is that it is a relatively small ship. Holland America customer service was very helpful in guiding me to select appropriate staterooms to suit our needs for the cruise. We had three cabins close together on the main deck. We were quite happy with our midship location. (Except one issue that I'll talkabout below.) Embarkation went very easily. Once we got inside the terminal they put my mother-in-law in a wheelchair so that she didn't have to walk very far. The rest of us breezed through the line and we were ready to embark in about 15 minutes. Disembarkation went fine, also. Again, a wheelchairwas provided to help my mother-in-law leave the ship. Our cabins were clean and spacious, and Andy, our cabin steward was very attentive. We ate dinner in the main dining room every night. I thought the food was very good. They had a variety of soups that were delicious, and I particularly liked the flat-iron stead that was served one evening. Our dining room steward was Pajar. He went above and beyond to anticipate our needs. His assistant, Michael was also great. I made arrangements for a small cake for my mother-in-law on our last night. All the servers sang to her when Pajar brought her the cake. Also, we didn't seem to be disturbed very often by photographers wanting to take family photos while we were eating. We also ate breakfast in the main dining room almost daily. There was a wide variety to choose from. Towards the end of the cruise, some of the main dining room service slowed down. I would imagine some of the crew were starting to prepare for new arrivals. It definitely wasn't a deal breaker. I think we cruisers have to try to be a little understanding. We ate lunch at the buffet most days, which I preferred over lunch in the dining room. There were many ready made selections, but you could also get a fresh salad or made to your specifications, or pasta cooked to your liking. The entertainment was very good. Besides the Eurodam singers and dancers, the orchestra performed a movie score one night while the movie was aired. On Christmas Eve, there was a concert of carols, including performances by the Phillipino staff choir and the Indonesian staff choir. It was lovely! There was a very good juggling act and a great comedian on other nights. B.B. King's All Stars were great, as well. We didn't get a chance to enjoy Lincoln Center Stage but that venue also offered a variety of musical programs. We chose this itinerary because we have done a couple of Western Caribbean cruises already and wanted to see some new sites. We enjoyed the ports. First, Grand Turk, where we did an island excursion that we booked through the ship. Second, San Juan, where we did the same. Both excursions were perfect for someone approaching 90 years old, with friendly and professional guides. In St. Thomas, we ventured out and got on a tour on our own. It was difficult to hear and understand the woman driving and guiding the tour, and our brakes started smoking on the way down from Mountain Top, so we weren't as satisfied with that tour. In all cases though, the guides were upbeat and did not dwell on the recent devestation. Our guide in San Juan said how happy they were to have the cruise ships come back. While we were on the ship, customer service was wonderful at helping with disembarkation plans and a few glitches on our accounts. The people working on the ship seem tireless and upbeat at all times in meeting everyone's wishes. They are amazing. Would I go again? I would love to be back on Eurodam! Read Less
2 Helpful Votes
Sail Date: December 2017
This was our first HAL cruise and I found it met and exceeded our expectations. The Eurodam, and Holland America, turned out to be an excellent fit for us -- not too big and even for a holiday cruise there was not too much noise and ... Read More
This was our first HAL cruise and I found it met and exceeded our expectations. The Eurodam, and Holland America, turned out to be an excellent fit for us -- not too big and even for a holiday cruise there was not too much noise and bustle, yet there were enough of the type of things we liked to do to keep us entertained (when we weren't "busy" relaxing). Before going any further I definitely want to point out the quality and friendliness of the staff as one of the highlights of the ship (and from what I've heard all of HAL in general). That, and the amenities of the Eurodam, will induce us to cruise with HAL again. Pre-cruise: We stayed at the Quality Inn Airport Cruiseport South. Rooms are basic, but clean and comfortable, and the hotel provides free pickup from the airport and a free shuttle to the port as well as a hot breakfast poolside - a lovely start to our vacation. It’s within walking distance of a couple restaurants (we chose the Moonlite Diner which has good sandwiches and delicious hand-dipped shakes). There’s also a K-Mart nearby for any last minute purchases (in my case, new surf shoes). Our shuttle left at 11:30 a.m. but due to one passenger going walkabout after checking in with the driver, and with dropping off other passengers at Royal Caribbean and Celebrity first, we didn’t get to the Eurodam’s dock until 12:30 p.m. There were no lines so we got through the security scan and obtained our keycards in less than 15 minutes, and were in our room shortly before 1 p.m. Cabin: We were in 4040 which is one of the verandahs with the steel railings. I found it really didn’t bother me and in fact felt quite cozy to have the balcony space more enclosed. I’m 5’7” and was easily able to look out over the railing when sitting up in the lounge chair. The cabin is very convenient to the forward stairs/elevator, and quiet since there is little engine noise and vibration that far forward. I was a bit concerned that the cabin was over the back half of the theatre but we never heard any noise from the performances. Storage in the room was plentiful for us - we’re light packers - especially once we discovered the drawers under the end of the bed. I found the bed very comfortable, absolutely no complaints there. I really enjoyed having the mini-tub as opposed to the tiny showers we’ve had on other lines. The on-demand TV worked well for finding out information about what was going on and there was a very good selection of current movies. I also was happy to see that there was a separate section for paper recycling inside the trash bin for responsibly getting rid of all the surplus paper announcements. Food: One of my favorite things is to have morning coffee on the balcony, so we had room service breakfast every day. Service was prompt, the orders were always correct, and there were metal heat plates under the egg dishes to ensure they stayed hot. I especially liked that we could even get room service on disembarkation day. It was so much more pleasant and convenient than having to navigate the usual madness in the buffet. We had lunch in the Lido most days. We both really liked the salad bar and chose that option several times. We had New York Pizza poolside for one lunch and since we prefer thin crust pizza anyway we were very happy with the margherita version, which featured fresh tomatoes. We chose anytime dining and most nights asked to be seated with others. This was a great option for us (we figured if we ended up sitting with someone we didn’t care for, it was only for one night anyway) but it turned out we enjoyed chatting with all of the people we were seated with. We usually ate relatively early (6 or 6:30 p.m.) and had no problems getting seated immediately, either with others or at a two-top. We only had to wait for a table on the 1st gala night (which was Christmas Day) and that was because we arrived after 7:30 and wanted a two-top. We found the food in the main dining room ranged from very good to exceptionally good so we never really had any interest in the specialty restaurants. My favorite meal was the roast goose on Christmas Eve - it was perfectly done with crispy skin, and served with red cabbage, a baked apple and William potatoes, followed by a decadent ‘buche de Noel’ that was almost like a bittersweet chocolate truffle. Bliss! Ship activities We took advantage of afternoon tea on the 1st sea day. There was very nice assortment of goodies and enjoyed The Band playing dance favorites. Most evenings we went to the Lincoln Center performances, which were excellent, though the venue needs improvement. It’s wide open to the main hallway except for a flimsy curtain and an openwork divider, and though “quiet please, performance in progress” signs are posted in the hall not everyone was heeding them and it was jarring to have a beautiful passage of music interrupted by someone’s (often loud) conversation. Perhaps more of the wall could be closed in, or the venue moved elsewhere that’s more enclosed. It’s a shame to hire such talented musicians and then give them such a poor performance space. We also enjoyed going to B.B. King - another group of excellent performers, The volume was a bit much for us in the club itself but sitting on the couches in the hallway outside the venue was perfect. We attended the comedian show and jugglers in the Main Stage and both were enjoyable. We attended America’s Test Kitchen 3 times. It’s something we watch at home, so it was fun to see the demos being done live, and we picked up a couple recipes we want to try out at home. We didn’t go to the Casino or the Spa. I was in one of the pools almost every day. For the most part people heeded the “adults only” restriction on the Seaview Pool and there was only one day where there were a few teenagers. The often-discussed music was usually playing, but I didn’t find it offensive. It’s mostly a lite-rock selection, and the volume was reasonable. Loungers around the pools were hard to find on sea days but we could usually find some available on port days (we usually came back to the ship early). Shore excursions: We didn’t book any organized excursions, prefering to explore on our own. We’re not beach people, so Grand Turk and Half Moon Cay didn’t do a whole lot for us (though if you are a beach person Half Moon Cay is very, very nice). In Old San Juan we toured the two forts and did a bit of walking around. I saw some hurricane damage in the tourist area but most stores and restaurants were open and had power (though some may have still been on generators). The tourist tram was not running but we were able to walk to everything of interest. However, the La Perla neighborhood on the north coast had horrific damage, and my understanding is the rest of the island is still suffering greatly. The people I spoke to emphasized how much they want (and need) tourists to come to help rebuild their economy. I really liked Old San Juan and hope to return. St. Thomas is a little further along in its recovery with about 75% of the island having power. The cable car to Mountaintop was not operating (though I heard from other passengers that it was possible to drive up, and stores and restaurants were open there). Most stores on Main Street in Charlotte Amalie were open and busy. My favorite area was Palm Passage, which has two great stores featuring local crafts: Fish Face and Gallery St. Thomas. It also has an open-air bar in the center of the passage, so if you have a significant other who doesn’t like to shop, he/she can spend the time in the shade with a refreshing beverage while you engage in retail therapy. Disembarkation was the easiest we’ve ever experienced with any cruise ship. We chose to do Expedited and carry off our own luggage. We waited in our stateroom until the announcement came through at about 7:15 a.m. (after enjoying room service breakfast - THANK YOU HAL for not making us face the madness of the Lido on the last day!). From our stateroom to the cab stand was 15 minutes flat. However, it’s important to note that we have Global Entry cards which allowed us to whisk to the head of the Customs/Passport Control line. If we hadn’t had those, I suspect we would have spent about a ½ hour in the line since even at 7:30 a.m. it was already pretty long. My only major disappointment with HAL was the Internet service. We got a 100-minute package, and access to the outside world was spotty. I couldn’t connect at all from Monday evening until Tuesday afternoon, and an email I sent later in the week (when it appeared I was connected) was never received by the recipient. On other tech-related items I liked the onboard web page and the TV menus in the room for looking up activities instead of having to refer to the paper schedule. Even though we paid a premium price to cruise during Christmas week, I still feel we received good value for our money. Overall we were very pleased with our first HAL experience and look forward to sailing with them again, so much so that we purchased two Future Cruise Deposits. We'll probably use them for Alaska in a couple years' time as HAL's offerings for Alaska look *very* enticing. Read Less
Sail Date: December 2017
We sailed on the eastern Caribbean cruise November 26 after a few years absence from Hal. We specifically chose this line because we remembered eating the best cruise food ever . We previously sailed Princess, Royal and Celebrity. We ... Read More
We sailed on the eastern Caribbean cruise November 26 after a few years absence from Hal. We specifically chose this line because we remembered eating the best cruise food ever . We previously sailed Princess, Royal and Celebrity. We thought we were on the wrong ship. The first evening we sat Down to shrimp,that looked like someone opened a tin and put it in a bowl. Well we thought the mains would be better, but no. They brought beef stroganoff only it was brisket and instead of noodles some leftover pasta whichh I would not serve at home. The bread was so hard my husband said he could throw it against the wall. Okay we thought just first night, maybe busy whatever but we only had two decent meals in main dining room the whole time we were on board. We were shocked at both portion size and food. A lot of brisket all week. The buffet was better and the Italian food was good but everything else stunk. I had made reservation at the specialty restaurant six months in advance, the Thai place. When we arrived we were shown to a table in the back. I asked for a table with a window, not once, not twice but three times and was told no? "You have to reserve for five thirty, is not possible" we booked a suite and it was very nice and staff did a great job but I would not sail again on Holland America . What happened to the cooked to order salmon in the buffet and the wonderful dining room food? Deserts were inedible,asked for apple pie, was told only at lunch? The chef should be fired.liked Catholic mass and the priest was great. Read Less
3 Helpful Votes
Sail Date: December 2017
My wife and I are pretty experienced cruisers and relatively easygoing. This was actually our third time on the Eurodam. Our preferred cruise lines are Celebrity and NCL. HAL is close behind only because we find the entertainment to be ... Read More
My wife and I are pretty experienced cruisers and relatively easygoing. This was actually our third time on the Eurodam. Our preferred cruise lines are Celebrity and NCL. HAL is close behind only because we find the entertainment to be a notch below. We chose this HAL cruise as the price was good and we knew the cruise quality would be extremely high. As we expected, we really enjoyed this cruise. We really didn't have one bad thing to say. As mentioned, the only thing that we could be critical about would be the entertainment. But like with everything on a cruise, so much comes down to personal preference. Embarkation was a breeze. We arrived at the port around 12.30pm and maybe 10 minutes after arriving we were on the ship. The ship itself is nice, it was very well maintained with staff contantly cleaning. We had a balcony cabin which was nice. Nothing much to note about the cabin. Food was very good. We typically eat all our meals in the main dining room on cruises but this cruise we took advantange of a first night discount and ate at Tamarind, which was amazing. Main dining room meals were really good as was the food at the buffet. One small thing i really like is in the buffet staff will serve you coffee, water or juice. Service was excellent. Staff we encountered were great, friendly, and always tried to please. I saw several instances where I would not have had the patience displayed by some of the staff - they must live by the motto that the customer is always right, even when they aren't. To sum up the cruise, I would happily sail with HAL again and the only category I would rank slightly lower is the entertainment. Read Less
2 Helpful Votes
Sail Date: December 2017
Not a "bad" cruise by any means, but the overall experience I would list as average. The quality of care has greatly diminished and it seems the staff's overall attitude is one of not caring. Food in main dining room of low ... Read More
Not a "bad" cruise by any means, but the overall experience I would list as average. The quality of care has greatly diminished and it seems the staff's overall attitude is one of not caring. Food in main dining room of low quality, never close to being warm (even after sending back). After two negative experiences ate at the buffet thereafter. Housecleaning was very poor. All the windows in the Spa, Gym, and Dining Rooms were never cleaned during entire week. Half of shaded area in pool roped off for guests that paid a few hundred extra for their own private cabana. Besides the Lincoln Center music, rest of entertainment was again average at best. An example...had a Dance/Song performance on Mother Earth. So during the song Somewhere over the rainbow what do they show as the background image...a rain forest. Just another example of not really concerned about the product the put forth. Read Less
4 Helpful Votes
Sail Date: December 2017
We chose this cruise for a new experience. We have cruised other lines but this was our first HAL cruise. The staff are all 5 star +. BB King Band and singers are truly fantastic. All of the shows were good. Food in the main dining room ... Read More
We chose this cruise for a new experience. We have cruised other lines but this was our first HAL cruise. The staff are all 5 star +. BB King Band and singers are truly fantastic. All of the shows were good. Food in the main dining room was very good. The buffet was ok. We met some wonderful fellow cruisers and enjoyed out conversations with them. The casino was a bit on the small side but it was ok. We attended the captains talk and it was very interesting and informative. We recieved a coupon book. We used a few of the coupons but for the most part we did not use the majority of them. We also took advantage of the fruit in our room. The adults only pool was also very relaxing and enjoyable. Do not miss BB King Band they are truly very talented. The ship is in good shape and it is scheduled for upgrades and maintenance in April . Read Less
1 Helpful Vote
Sail Date: December 2017
The week before Christmas, I embarked on the Eurodam in Fort Lauderdale. My son had come down with the flu so I wound up traveling solo. I had already booked my cabana in the Retreat. I LOVE HAL because it is the only ship where you can ... Read More
The week before Christmas, I embarked on the Eurodam in Fort Lauderdale. My son had come down with the flu so I wound up traveling solo. I had already booked my cabana in the Retreat. I LOVE HAL because it is the only ship where you can get into your stateroom as soon as you board the ship. No more lugging around carry on bags until 2:00pm. Dropped my bags and headed up to Deck 10 to the Retreat. Marc and Aldo were the awesome cabana crew and showed me to my wonderful cabana. Two chaise lounges with Retreat robes, slippers, plush towels and with fresh fruit and cold water awaited me. I was in heaven! The cabana crew each day brought me the lunch menu, took my order and delivered it to me. At 3pm, chilled grapes on skewers, chocolate covered strawberries and champagne were delivered to the cabana. The Retreat is not restricted to Adults Only, which I had assumed. So one day, we had to endure a crying baby. But all in all, I truly did not want to leave! This was my fifth cruise on HAL and my second on Eurodam. Some of the improvements - the wide screen tv's on the wall with movies but also with the meals in the MDR and Lido! I could plan what I wanted in the morning and make plans accordingly. The new music walkway as well as the smokeless casino are very nice. Surprisingly better entertainment! Rondell Sheridan, a comedian who I have loved for years, performed two nights on the ship. I was able to chat with him as he signed my DVD. The main stage production was unique. The dancers were spectacular! The singers very good. The premise of the show was strange. Thanks to the wonderful staff who found my lost cell phone in the screening room. The guest services staff and I had been saying many prayers to Saint Anthony - who finally came through with it. I believe Saint Anthony didn't want me to play games all day and to work on my novel, as I had planned. The food was very good and I didn't bother to go to the Pinnacle Grill. Fish was fresh and prepared nicely. Duck was flavorful. Lobster and filet on Gala night was just right. Prime Rib in the Lido at night was tender and flavorful. The No Sugar Added (NSA) deserts left me wondering if I had picked up a sugar added one. They were all great. The Crow's Neck with Jeremy was my nightly hangout. Dr. Pat's Cosmo was delivered as I sat down. Met some great people and a wonderful time. TIP: EXPLORATIONS CAFE ON DECK TEN - sells specialty coffees. However, food in the display case does not cost anything. I would go there each morning for my yogurt or muesli and a danish. I never bought a thing. There were more children on board. I had never seen this many on HAL. It was right before Christmas and I heard that a third/fourth passenger go free had been offered. But the kids really were not an issue. Read Less
Sail Date: December 2017
I am top level with Cunard and Princess. I needed a one week Caribbean cruise near Christmas. Cunard only had a 2 week from New York and Princess didn't fit my dates. I hadn't sailed Holland America since 1973 so I decided to try it. I ... Read More
I am top level with Cunard and Princess. I needed a one week Caribbean cruise near Christmas. Cunard only had a 2 week from New York and Princess didn't fit my dates. I hadn't sailed Holland America since 1973 so I decided to try it. I knew I made a mistake the minute I walked on board Eurodam. The atrium area was dreary and had no activities around it. Other complaints included running out of English Breakfast Tea Bags in the dining room at breakfast and running out of vanilla ice cream at the buffet. The wait for your food after being seated in the dining room for breakfast was 45 minutes to an hour every morning. There were never enough lounge chairs at the pools when at sea. The gift shop only had size small for the tee shirts I needed and no model ships which I wanted. Poor ordering. The buffet has ridiculous hours. It closes between 1030-1130, 230-530, and 830-1030PM. It opens from 1030PM-1130PM and if you are hungry after 1130 you are out of luck except for room service. Pizza is not by the slice and the wait for a whole pie is always 20-30 minutes. Explorations cafe offers fresh baked chocolate chip cookies but when they are open they are out of them. The internet didn't work. The wakeup call feature on my in room phone never worked despite my complaining. I have sailed on 100+ cruises and this was the only one that didn't serve Baked Alaska the last night or any night. The line is so cheap that on sea days crew tried to sell animal cracker cookies to kids for $1. The bar stewards on deck were way too pushy with the drinks. The final straw was disembarkation. They gave EXPEDITE tags to over 500 people for 715AM. The lines were ridiculous. They could have staggered it to 715, 730 , 745 etc. Finally, I would like to say that my detailed letter to HAL customer service and my survey were IGNORED. NEVER AGAIN. I would have enjoyed Titanic more. At least they had some excitement at the end! Read Less
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.2
Entertainment 4.5 3.7
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.8
Service 4.5 4.4
Value For Money 4.5 4.1
Rates 4.0 4.2

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