1 Helpful Vote
Sail Date: January 2018
Check in was fast. We didn’t have to wait on a line. We went straight to the counter. We were given a number (10) and told to wait until our number was called. We waited about an hour before they started calling numbers, but boarding ... Read More
Check in was fast. We didn’t have to wait on a line. We went straight to the counter. We were given a number (10) and told to wait until our number was called. We waited about an hour before they started calling numbers, but boarding went quickly and smoothly. I didn’t like the fact that I was forced to wait on a photo line even though I wasnt interested in taking a photo. Disembarkation was also quick and organized. The ship is boring in decor. I couldn’t quite guess what the ships theme was, if any. Our room, 1096, was large and comfortable. We've never booked a room lower than the 6th floor because I was afraid of the noise level (motor) but this ship was quiet all the time. Dining was the best part of this cruise. No matter what or where we ate, the food was always delicious. The food had the right amount of spice to make them very flavorful. They could improve a little on the desserts however. Most of them lacked the one ingredient that would put them over the top. Entertainment and Activites: I was extremely disappointed with this part of the cruise. The shows did not meet my expectations. I’m a frequent cruiser so I’ve seen my share of shows. They were boring and not at all entertaining. There were no clubs for dancing except B.B. Kings and even that was lacking. We participated in a Ping Pong competition and there were 8 players. A volley ball tournament on Half Moon Cay never happened because there were no participants. Everything was mostly empty or closed early. The service was impeccable. Everyone was always friendly and attentive. Our waiters Tri & Sugito were fabulous, always making us feel comfortable. Photos: The backdrops for the photos were boring & old. Solid color canvases in green, gray & burgundy. The Atrium is small so the stairs are nothing to write home about. The photographers do not pose you correctly. Imperfections are not removed or corrected. Pics come in sheets with an 8x10, a 5x7 & 2 wallet size for $39.99. No options. They print every single photo you take, regardless of the quality (eyes closed). I thinks that’s a waste of paper & time. We did our own excursions purchased elsewhere. The ships excursions were more expensive. The ship has a much older crowd 60+. There are no slides, rock climbing walls or anything exciting to do. If you’re looking for a cruise that will provide quiet and relaxation than this is the ship for you. Read Less
3 Helpful Votes
Sail Date: January 2018
Pros: Balcony cabins were HUGE with Flat Screen, Tons of Free Movies, Couch & Full Bath Super comfy beds Great Main Stage Entertainment (though the shows were only 30-45 minutes long) Exceptional Music provided by dueling ... Read More
Pros: Balcony cabins were HUGE with Flat Screen, Tons of Free Movies, Couch & Full Bath Super comfy beds Great Main Stage Entertainment (though the shows were only 30-45 minutes long) Exceptional Music provided by dueling pianists across from the casino at night Super Clean Everywhere & Excellent Food & Staff Delicious Menu Choices in Main Dining with Lots of Variety Every Night Cons: Cabin #8139 was below the Buffet Eating Area (Lido) so you heard chairs scraping above you all morning and late into the night. Pictures taken by the ship were VERY expensive i.e. $3100 was quoted for one photo session No couch-type chairs on deck - only cheap uncomfortable ones unless you paid more money for private cabanas. Worth Noting: You are asked to wear long pants to dinner every night but the first one. 2 formal nights require button down shirts and slacks for men. Hard to find excursion information on board - decide BEFORE you go and do you research ahead of time. Much Older Crowd. We were the babies on board and we are 46 :) Ports: We love beaches and stay away from most excursions. Amber Cove Dominican Republic: Walked past everything out to the street & got a Taxi for $40 to take us Down to the Fort and to Cosita Rica Beach for several hours. It was beautiful and worth every penny. No snorkeling here. San Juan Puerto Rico: Took a Taxi for $20 each way to Alambique Beach - absolutely beautiful but no snorkeling here either. St. Martin: Airport Experience & Snorkeling Tour was a waste of time and money - nothing worth seeing at all at the airport and no good or interesting sea life. Half Moon Cay: PERFECT PERFECT PERFECT beach but not great snorkeling. Sand was SOFT and FINE and the ocean was warm - wish we could stay there FOREVER! Read Less
1 Helpful Vote
Sail Date: January 2018
We booked this cruise during the Cyber sale, after Thanksgiving. It was a good deal and we were ready for a little down time. As I have found to be the usual for Holland America, the staff on the Eurodam are wonderful! The ... Read More
We booked this cruise during the Cyber sale, after Thanksgiving. It was a good deal and we were ready for a little down time. As I have found to be the usual for Holland America, the staff on the Eurodam are wonderful! The entertainment good although somewhat limited. We really enjoy Billboard on Board and the Lincoln Center. Activities late at night are lacking, as is the availability of food late in the evening, Most evenings Room Service and Pizza were the only options from 8:30pm to 10:30pm, the buffet reopens for an hour at 10:30pm with late night bites. We had early seating dinner and it would have been nice to grab a snack in the evening between Billboard onboard shows, one usually ended at about 9:30pm but the next one started at either 10:30 or 10:45. We took to grabbing cheese and crackers and some fruit at lunch and storing them in our room for snacking between shows. The food in the dining room was mediocre most of the time. The desserts were seriously lacking, the Creme Brulee was a gelatinous texture rather than custard like and many of the other desserts lacked flavor/sweetness/salt. Great for some but I like my desserts "fat and sugar added." The service, however was wonderful as usual. Food is subjective, but this was my experience from my view. We took a fabulous shore excursion through HAL, the RePapel Paper recycling tour. A lot of fun and doing some good. We had a lot of down time and spent that relaxing on our balcony, napping or watching a movie in our cabin. Other than the disappointments with the food. I'd have to say the cruise was all in all a great time. Read Less
Sail Date: January 2018
It's been years since sailing with Holland America. We loved our suite. Service was very good. I was very disappointed with the food in the Main dining room and the Pinnacle Grill. The same food was served for dinner on the Lido deck ... Read More
It's been years since sailing with Holland America. We loved our suite. Service was very good. I was very disappointed with the food in the Main dining room and the Pinnacle Grill. The same food was served for dinner on the Lido deck as in the Main dining room which I didn't understand. Don't waste your money on the Pinnacle Grill. We ate there and I ordered the Alaskan King Crab legs, they were everything but Alaskan King crab, they were small, cut in half before being cooked and were more like the crab legs you'd get in a cheap Vegas buffet, with NO flavor. This cruise had an average age of 60 and you can tell it is definitely designed to attract an older crowd. Very few photographers and I wasn't impressed with the ones they had. They had no late night entertainment. I loved the decor of the ship and our newly remodeled Signature Suite. They were the best part of this cruise, other than our friends that were with us! Read Less
1 Helpful Vote
Sail Date: January 2018
We did choose Holland for its older crowd. However I dont feel that old yet. We wete told by orhers this cruise was older than most. We felt the food was very good. We had an extra day st sea snd felt that there vould have been nore to do ... Read More
We did choose Holland for its older crowd. However I dont feel that old yet. We wete told by orhers this cruise was older than most. We felt the food was very good. We had an extra day st sea snd felt that there vould have been nore to do in the way of organized games to do. Staff was extremely frirndly and so eager to please. Everything was very clean. I personally felt like the entainment was very good. I did t care for the coreography of the singing and dancing night. A couple of the numbers were just not right for the demographic of the cruise. B guess Im a prude. Live Wire and the magician were top notch. Lincoln Center was wonderful. Could have used a larger venue. I would suggest being open to dinning with a group. We met so many wo derful people this way. If you are prone to motion sickness the shops on board carry a product called motion eazz. Saved the trip for me. Read Less
1 Helpful Vote
Sail Date: January 2018
My parents have cruised on HAL several times and my mother booked us for a mother/daughter trip the first of January. She spoke well of the line and maybe I set my sights too highly considering I normally cruise with Carnival because I ... Read More
My parents have cruised on HAL several times and my mother booked us for a mother/daughter trip the first of January. She spoke well of the line and maybe I set my sights too highly considering I normally cruise with Carnival because I take my kids and we can easily drive to several ports. I've also been on a few Norwegian and Royal Caribbean cruises. First the pro: Food was very good for a cruise. Loved the steakhouse and the Asian restaurant was divine. Food in the main dining room was also very good for a cruise. Loved the movie theater seating - sooooo comfy. Popcorn is provided but stale and burned. Bummer. Cabin steward was lovely and service almost everywhere was lovely as well. Cons: Lido deck: Tables were soooo dirty all the time. Every time you went out the tables were wet, dirty, ashtrays full, dirty dishes. Really bad. Yuck. Not a lot of anything going on at times and then when there were things I wanted to do, they were all at the same times. I loved the idea of the culinary kitchen but it's demo only. Would love if they were hands on. I think people at this level are above a demo. Nothing going on at pools which may have been good or bad. I don't want a 'harry chest contest' but there was nothing. I am 50 years old but I found it a bit boring. We actually took this cruise to see Grand Turk but hated the cruise port. Just too crowded beach chairs and the only good chairs you had to pay for with the locals unless you wanted to get a cab and go to other parts of island. I was very disappointed in this stop. All Jamaicans trying to braid hair or sell you marajuana. SPA: I booked a very expensive facial. Specifically asked the lady about extractions as I had two white bumps on my nose I wanted dealt with. She told me yes, this facial will deal with that. I spoke with the facialist before we began specifically about this and she said yes...At the end of facial, they were ignored and I asked and she said all she could do was mash them with a kleenex. Seriously not good. I paid almost $200 for this treatment and asked both about these treatments. Other than that, it was a good facial and I looked good leaving. Skin felt very tight just felt like I was mislead. Overall my mother wasn't impressed with cruise either. She thought other HAL cruises she had been on were much better - that maybe the cheapness of the Caribbean cruises just weren't up to par with what she was used to on this line. We had a balcony cabin Aft which I thought was very small. Shore excursions were very limited in my opinion. Not excited about another HAL cruise. Read Less
1 Helpful Vote
Sail Date: January 2018
Let me preface this by telling you that my husband and I have been on several Holland America cruises in the past, including another on the Eurodam several years ago that was quite satisfactory. Unfortunately, this particular cruise ... Read More
Let me preface this by telling you that my husband and I have been on several Holland America cruises in the past, including another on the Eurodam several years ago that was quite satisfactory. Unfortunately, this particular cruise changed our previously positive attitude towards HAL into a negative one. Cons: Checking in for the cruise was miserable for handicapped passengers needing wheelchair assistance. The waiting area was very limited and all the seating was taken by a mix of disabled plus many people who were not disabled, leaving just a narrow standing space against a wall for incoming disabled guests. Family members of disabled pax who were sitting in the few available chairs refused to give them up for the disabled and cruise terminal staff who saw the problem did not request that they do so nor did they provide any extra seating. After half an hour of suffering, one staff member estimated it would take more than 2 hours to get aboard the ship via on of the only TWO wheelchairs that were being used for this purpose. Although there were a dozen chairs lined up outside the terminal building, there were not enough Eurodam crew members available to push them and non-staff were not allowed to touch them. After this announcement, which seemed optimistic since it was taking 20 minutes for each wheelchair to return, several disabled guests opted to painfully hobble through the very long lines and board the ship on their own. Not a good start for any cruise. Without any prior notification, our stateroom assignment was arbitrary changed from a convenient (for the disabled) location on deck 6 down to deck 1. Our luggage was found and rerouted late in the day. The worst part of this switch was that the type of stateroom we had requested was still available but Front Desk staff refused to change the assignment despite the difficulties the lower stateroom would cause due to my walking disability. Even worse, upon locating the new stateroom, we found the area in which the room located was not only very noisy (possibly situated above the ship's laundry,) but it had a pervasive and very strong stench of sewage! When we complained of this by phone to the Front Desk we were told a plumber would be sent but none ever showed up nor did the Front Desk ever follow up on the problem. Not that this surprised us. We (and many past reviewers) personally noticed on a cruise two months ago on a sister ship to the Eurodam that this part of deck 1 has a chronic problem with sewage stench. The stench is worst in the hallways, but it gets into the rooms, as well. When walking through that part of deck 1 on the previous cruise I had even remarked to my husband that I felt sorry for the people who had staterooms there! The sewage stench persisted throughout this cruise, to the point that we could taste it in our mouths. The lack of responsiveness to guests complaining about what seems to be a major ship design problem is what angered us most. That and the totally unapologetic Front Desk staff stating "we have the right to assign you wherever we want" changed our previously positive attitude towards Holland America. We cruise several times each year, but will no longer do so with HAL. As a direct result of our experience aboard the Eurodam, we have since chosen another line for our next four cruises. We have also told our story to friends and family, all of whom have previously sailed in very high end multiple room suites on HAL because of our previous recommendations, so they will no longer be patronizing Holland America, either. Other negative aspects of this cruise were minimal compared with the above. Crowded conditions in entertainment venues as well as lounges, long waits for elevators (some of which were not working,) a very unstable ship in rough seas that caused seasick passengers and the cancellation of stage shows, filthy outdoor decks, bad beds, uncomfortable seating in every venue & restaurant and other worn out furniture and fixtures, generally unhappy staff, mediocre entertainment and demos, inadequate staffing in the main dining room which led to long waits between courses, an hour to get ashore at Half Moon Cay due to crowded conditions (the Koningsdam was at HMC at the same time as the Eurodam,) no roof or umbrellas provided for Eurodam guests to wait in the pouring rain for 20 minutes before boarding the tenders to leave Half Moon Cay, the list goes on and on. Pros: Despite the many downsides of this cruise, there were positives. The string quintet featured at Lincoln Center Stage was excellent -- show up an hour early to get a seat in this limited venue. The Lido buffets sometimes had fresh fruit that was very nice. It goes fast, so be sure to get it when you see it. A couple of Lido staff members were helpful enough that at the end of the cruise I made sure they were given credit for their efforts by mentioning them on a comment card. Very helpful staff assisted guests in leaving the ship to board the lifeboat tenders that were rocking badly in the rough seas at Half Moon Cay. These guys were very careful and patient with a variety of fearful guests. Pilots for the lifeboat tenders were skillful at maneuvering amongst several boats at the very crowded conditions of the tiny Half Moon Cay harbor. Debarkation at the end of the cruise went smoothly and overhead color coding in the cruise terminal made it easy to find our luggage. Customs lines were long but people processed through relatively quickly. Outdoor terminal staff were helpful in directing us to parking shuttle areas. Read Less
4 Helpful Votes
Sail Date: January 2018
We are 3 star Mariners on HAL and this was our 9th (and shortest) cruise on various HAL ships and the 2nd on the Eurodam with a total of over 25 cruises on various lines. The positives about HAL are still there when it comes to the ... Read More
We are 3 star Mariners on HAL and this was our 9th (and shortest) cruise on various HAL ships and the 2nd on the Eurodam with a total of over 25 cruises on various lines. The positives about HAL are still there when it comes to the friendliness of the crew and clean public areas and cabins. But differences from previous cruises on HAL mentioned by other reviewers are now very obvious. This year we had one 7 day cruise on the Eurodam followed by a second 7 day cruise on Royal Caribbean (RCL) so a comparison of rates, same class of Verandah cabin, DR service and quality and variety of food within a short time interval made differences stand out in our minds when compared to our previous cruising schedules with longer intervals between cruises and lines. Positives on HAL included the nice reclining lounge with footstool on the verandah compared to a straight back chair and no footstool on RCL However, the cabin on the Eurodam seemed very tight with only a partial sofa vs. full on RCL and a VERY narrow hallway to enter the cabin where the outside door would bang into the bathroom door when both were opened and when moving luggage or using the wardrobes. We really enjoyed the Americas Test Kitchen presentation compared to the old food shows and the handouts were outstanding...........but no tasting as in the old days only looking and listening.....bummer. Another positive is that the sound volume in the Blues Club has been toned down since our last experience where it was painful to be anywhere near that room because of blasting volume of horns/singing and drums. The performances we listened to were quite good while the dueling piano duet to the side of the Casino were only OK in our view. The food on HAL has become disappointing and we ate many evenings in the Lido where it was MUCH quieter and the food usually better than the main DR. Gala nights have become a joke with most people wearing very casual clothes and the menu has been pared down to only a few choices and often with items we did not like........and we are not fussy so we went to Lido where food was better. The major difference between HAL and RCL for repeat/loyalty cruisers was the glaring lack of meaningful 3 star perks by HAL compared to our Diamond status on RCL achieved with FEWER cruises. Because of these differences in loyalty amenities (free drinks in Diamond lounge in the evenings plus specialty coffee 24 hr/day), the fact that our comparable cruise on RCL (to most of same ports in fact) was cheaper , the cabin was larger and RCL had SIGNIFICANTLY better food , this cruise on HAL will likely be our last with them. Carnival has accomplished degrading what was once a fantastic adverntrue when we first started with HAL on our first cruise in 2006 when we retired into a rather boring experience. Read Less
1 Helpful Vote
Sail Date: January 2018
We had traveled on the Eurodam years ago and have always found Holland to be our preferred line. This is no longer the case. The ship crew numbers continue to shrink and the premium perks just keep disappearing. This is no longer the HAL ... Read More
We had traveled on the Eurodam years ago and have always found Holland to be our preferred line. This is no longer the case. The ship crew numbers continue to shrink and the premium perks just keep disappearing. This is no longer the HAL or the Eurodam were once fell in love with. The Mariners Lunch featured a speech by the Captain where he mentioned his 840 crew members. I found a tee shirt in the Shops that gave the builders specs for the ship and listed 929 crew. I since verified online that the crew numbers are way down from where they started. They no longer do a Midnight Chocolate Extravaganza instead the do a chocho;ate surprise where a few stewards carry a few small trays of small chocolate snacks around deck two and the casino. All it did was cause a feeding frenzy instead of a fun memory. I will try other cruise line to see if I can find better value. I cannot see paying for a premium cruise and getting a basic cruise. I can save money and go on Carnival if I want a basic cruise. Read Less
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.2
Entertainment 4.5 3.7
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.8
Service 4.5 4.4
Value For Money 4.5 4.1
Rates 4.0 4.2

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