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77 Pullmantur Horizon Cruise Reviews

We bought a package from the same Pullmantur company, it included the round air ticket from Madrid, the price was incredible cheap! From Dubai airport they drove us directly to the cruise port , the check in was very fast , and we had ... Read More
We bought a package from the same Pullmantur company, it included the round air ticket from Madrid, the price was incredible cheap! From Dubai airport they drove us directly to the cruise port , the check in was very fast , and we had lunch in the ship , At 12.30 pm we had our state rooms ready..The ship is old , but clean and mantained, Our cabin , 1020 ( with balcony) was very good, the beds were very comfortable and the bathroom with big shower, everything worked well. Al the staff was very nice all the time, our cabin maid, the bars and dining rooms too. In the afteroon We took a courtesy shuttle and went to Dubai mall. We spent the evening there and returned in a cab. Next day We had a Dubai city tour with shore2shore company, very good ! At 10 pm we departed, and first time in the morning we arrived to Abu Dabhi. We had another tour with shore2shore excursions, very good too. In the afternoon we took a cab and went to the royal Palace and the Palm Hotel (within a walking distance) they a a must! Next day at sea, walking arround the ship, visiting the stores and the bars everything ok, the drinks were free, but if you wanted premium drinks you have to pay . The shows not too good , I´ve seen better shows in other cruises. 5th day arrived to Oman we took a tour from the ship. Bad ! they took us to the Mosque and to a museum but no explanation at all. The Mosque is INCREDIBLE. Next day in khor fakkan, We took a tour from the ship, there was nothing really interesting to see (except oil tanks) but our tour guide, Maria, Very good, She explained us during all the tour. We had a great time! Next day arrived Kashab, We didnt take the ship tour, It was too expensive, but we desembarked and outside we fund a lot of people who offered you the same ship tour for the 3rd part. It was a boat 2 1/2 hour ride to the fiords to watch the dolphins. Very nice ! Next day we arrived to Dubai. it was disembark day. Our plane was scheduled for 11 pm! so the ship let us leave our baggage in the ship, go out or stay at the pool , until 8pm when they drove us to the airport. That part was incredible, because we could visit Dubai one more day, return to the ship and then go to the airport.. The only con was that the last day their accounts computer failed and we all had to make a line at the cashier to check if we didnt hav e any debts!, We spend more than an hour , people was furious! But overall I had a good experience and thik that for the price I payed it was cvery good! I can´t ask for more. Read Less
Sail Date February 2020
The Price is great. The kitchen and the personal in the dining area and in the bars are excellent. The cabins are ok and clean. Tbe fitness offer is fine. Officially Spanish and English should be spoken, but basically most of ... Read More
The Price is great. The kitchen and the personal in the dining area and in the bars are excellent. The cabins are ok and clean. Tbe fitness offer is fine. Officially Spanish and English should be spoken, but basically most of the communication and presentations are only Spanish (and a minmum of English text). The organisation is not qualified for 2 languages! We received wrong programms and time tables and they were not able to have 50 persons in a bus who spoke English. So everything was bilingual and even in bad English. The Cruise director normally spoke 10 minutes in Spanish and just a few sentences in English... Immigration procedure was a desaster. They called up the whole boat at the same time... All in all we were happy to see Petra, Jordan but we would not recommend to anybody who does not speak Spanish to go to this boat. Read Less
Sail Date November 2019
Chose this mini cruise as it was leaving from Malaga, a fabulous port and very near home. Check in was smooth and hassle free. had lunch on board and contracted gastroenteritis, 3 hours after lunch! medical staff dealt very professional ... Read More
Chose this mini cruise as it was leaving from Malaga, a fabulous port and very near home. Check in was smooth and hassle free. had lunch on board and contracted gastroenteritis, 3 hours after lunch! medical staff dealt very professional and after 10 h i was fine again, the 24h quarantine is harsh and hard, but rules are rules. .. The staff on board, are excellent and treat every passenger like " royalty". The food was otherwise excellent, good quality, excellent choices and fabulous service in the Atlantic dining room! The buffet on top floor however was totally chaotic!! too many people without enough seating ! so a plate full of food and NO seating.. very difficult , it was just over crowded. Evening dinner was totally excellent, but the amount of people in jeans, scruffy trainers and sweaty t shirts was off putting! strange and sad that these people were allowed to enter the dining room like this... a decent pair of trousers and a short sleeved shirt is so easy enough surely to look a little more respectable and clean to enjoy a great evening dinner, the staff puts a lot of effort into providing us all with fabulous meals in relaxing dining rooms etc.. so a little effort can be made by the clients ...Please Pullmantur, in future be a bit stricter on this matter perhaps.The room/cabin was very comfortable with good temperature and fittings.Entertainment was good. port and shore excursion very well organized . The all inclusive was very convenient and our price paid was overall worth it. The ONLY serious complain was the staff in the Spa, OVER charged me unfairly for a 15 min, 1/2 leg waxing treatment!! 54€ !! the job was not even done properly , very unprofessionally done by a hairdresser and totally over charged. Read Less
Sail Date November 2019
Morocco has been on my bucket list for a while. We were in Gibraltar a while back and you could see across the straits to Africa. I have students from Africa and wanted to ride a camel also. You can get there on the mainstream lines, ... Read More
Morocco has been on my bucket list for a while. We were in Gibraltar a while back and you could see across the straits to Africa. I have students from Africa and wanted to ride a camel also. You can get there on the mainstream lines, but usually just on transatlantic runs. Lisbon was a plus also. I did a search for those two ports and found Pullmantur. They are an off shoot of Royal Caribbean, and use some of their older ships. One of the larger internet cruise sites lets you book Pullmantur – you can also book directly with the line. The pricing is pretty good but the port charges and taxes were unusually high. I am fine with window cabins as on the old ships balconies are rare. We flew into Madrid. The Indigo Hotel there is well located and has a nice breakfast. Don't book IHG properties via Orbitz, Expedia etc. as IHG will not give you frequent guest points which is highly annoying. Cool tourist stuff is near Plaza Mayor. The El Corte Ingles department store is worth a trip- they are well merchandised and carry everything. Malaga the departure port is not hard to get to. You can fly direct from London or larger airports like Zurich or Munich or by fast train. We stayed at the MG Hotel in Malaga. It is close to a nice beach and there are good restaurants. It is very close to the port also. We answered our own question on early departures from the ship- it seemed to be late as it docked at 9- usually in the US ships seem to dock at 5 and unload at 7. There is no “carry your own-walk off” departure. The online check in was a bit tricky as there is a narrow time window to do it. You have to wait in line at the port to check bags and they hand write new tags even if you have the printed ones you made up. Pro tip- there a special (short) check in line for online check in customers. Cabins were available after 3:30 Aboard, we got an impassioned sell for the enhanced beverage package. Note that everybody gets a basic drink (wine, beer, etc.) package for free. If you are fussy on your brands by all means upgrade. Cafe Cafe on deck 8 was always full and was the town center. Embarcation lunch was in the buffet- I had pizza and paella and many had the free wine and beer. The open deck covered dining was pleasant. Afterward we went to the library on deck 8 which even had a sign asking for silence. Libraries are rare and valuable aboard a ship. Announcements were in Spanish and English and this trip had 600 "international" passengers. All crew seem to be at least bilingual in English- this was a rule as we learned. There is most of a teak promenade deck and several nice aft and forward facing seating areas. On more modern ships these areas are cabins. We were addressed in English much of the time. Dinner was good- they have a lot of choices. The free wine was a nice touch- I remember paying $12 a glass after tip on more expensive lines like Cunard. We were at an English speaking table and the service was excellent. Everything arrived hot. I had lasagna and pasta with clams main courses the first few days and fun tapas. There were theme/dress up nights- formal, tropical, 1920s and white. These were not well publicized in advance. The average male on formal night wore a sportcoat. The ship had several bands- and there was good Latin dancing in the central lounge on 7. Sadly the dance floor was cluttered with chairs. And the band was on super late- 10:30+ was normal. The "Ask the Captain" briefing was in English- translated to Spanish. I asked a question- the crew seemed super friendly- they are from all over but Brazil and South America were common. The Captain was from Ukraine and funny- he was asked a snarky question that the ship seemed smaller than most with a lot of motion- he said he slept like a baby. Pullmantur has a bit of French heritage also. I spent some time researching cabins- I wanted a couch or love seat for in-cabin reading or knitting. I picked one in "FC" which seemed to have one- "Deluxe Family Outside" - it had a fold down bed which developed a rattle which I reported. After a few tries this (and some squeaky and or broken drawers) were repaired with several sheet metal screws and some caulk. If you have a problem they can fix aboard- ask- a nasty posting later is unhelpful. The cabin had 2x US outlets and one two round pin Euro outlets at the desk. These had flat screen TVs. Cabin service was once per day. I found two favorite things - hot tea/coffee at 5am in the buffet and no piped in music at the table. Spain is not the place for early risers but this helps me cope :) There was a gluten free toast station at breakfast. There are good vegetarian choices. They would do well to have a “coffee shop” that was open early someplace aboard for international or jet lagged guests. Or even a tray of rolls out- RCCL does this. A lot of lines are known for cutbacks- not here. We liked dinners on the ship. They have a fancy chef advising them- there were “everyday” items and creative new ones each night. The Gala Night had a fixed menu. Attire for men was sport coat average on Gala Night. There were barely enough tables for the buffet when it is raining – the nice aft and poolside outdoor seating was unavailable. The early seating dinner at 1930 was a stretch for us- but lunch- Brasa Grill- tended to go on and on- until 1930. The normal late start for breakfast of any kind was annoying- but the Waves Lounge was open half an hour earlier. I think we figured out the business model for Pullmantur. The older ships keep the mortgage low. The don’t make much on the bar as so much is free and the non smoking casino was quiet. But they sell a lot of excursions and the laundry was fast and tidy and the Internet was reliable. So they got a well deserved extra $200 from us. They are getting a newer ship with more balconies- so have a bright future. Read Less
Sail Date October 2019
We had been on two other Pullmantur ships and enjoyed the atmosphere very much. This time we had a family trip, including two small children. We chose Pullmantur for this reason. On other cruise lines there are often few children and many ... Read More
We had been on two other Pullmantur ships and enjoyed the atmosphere very much. This time we had a family trip, including two small children. We chose Pullmantur for this reason. On other cruise lines there are often few children and many very old passengers, who are uncomfortable with much, and with any children or young people especially. Being a Spanish line there are extended Spanish families and these cruises have the most varied age groups we have come across in 30+ cruises.On this trip I estimate over half were under 45 years old. The staff speak English and there are no on board costs, unless you need high end drinks and ship's excursions.Tips and drinks are included and are readily available. This includes the quality coffees. We had a new cruiser in our party and she left with no bill. I warned her this is not usual. So, what is it like? Yes, the ship is not new or glamorous but it is clean and cared for. Our outside cabins were bigger than most and the wide corridors are also a pleasure on older ships. The staff are very helpful and accommodating. An infant and a toddler at dinner was no problem. Our new cruiser is coeliac and vegetarian. She enjoyed her special dinner menu and there were clearly labelled gluten free choices, including a breakfast station, in the buffet. Deck area was adequate with enough sunbeds and pool stuff. There was not quite enough drink service here. There was not masses to do in the evening. We didnt expect much English so it was fine and being a party of 7 we were not really looking for much, so I cant really comment on this aspect. Being a Spanish ship 1st dinner sitting is 7.30 and second is 9.45. The non-Spanish, and there were a fair few of us (estimate was 30%) went for the 1st. So after dinner was drinks,just a few or more, and some music. . That was fine for us. The kids were welcome too. We made the theatre once. It was a bit odd but OK- Dancing and singing with Spanish commentary. There was a children's club but my daughter was not impressed by it and the kids only went the once. Cant say that I thought language would be a problem and it may be better for older ones.There was more of a structured programme for the 3+. Ours were 2 and 9 months. Food was great for a week. There was a gala dinner one night and a single menu for the rest of the week. Just about enough choices and well cooked and presented. The buffet was also varied and the Spanish options added to this. There was enough seating room here too, which doesnt always happen on cruise ships. This was an economical trip for all of us and we felt well served.There was no hassle to spend and tips really are not expected or sought..We didnt see a photographer above once. We were served readily and we experienced absolutely none of the animosity toward non-Spanish that others have reported. Staff were interested in us. Maybe they dont like rude folk? Iglu booked our flights and transfers and were great too. A good holiday for all and we would have no hesitation in going for it again. Reviews often emphasise the downsides but apart from the limitations I mention above we didnt really have any. I could think of some I suppose but they dont jump out at me, except the couple of short day stops in Malta and Cagliari when we had no time for much. It was cheap and very cheerful. Title said it all really. Read Less
Sail Date October 2019
We chose this cruise because of the itinerary and the price. We got a balcony room for the decent price. The room was OK, but there was a vibration from the engine or from other mechanical part, that sometimes was severe and disturbed the ... Read More
We chose this cruise because of the itinerary and the price. We got a balcony room for the decent price. The room was OK, but there was a vibration from the engine or from other mechanical part, that sometimes was severe and disturbed the sleep. We complained to the customer service, someone came to check, he said that this is a known problem and left and that's it. Food was good, wine, coffee and some alcohol drinks were included. During the cruise the itinerary was changed and we had less time in Croatia and more time on the ship. The ship was boring, the entertainment was very boring (we don't speak Spanish). On the fifth day we decided to leave the ship and spend more time in Croatia and it was the best moment of the whole cruise :-). When we informed the customer service that we are leaving they behaved kind of weird in the beginning: they told us that it involves some kind of procedures and it is not easy and we have to pay 25 Euro per person per night (total 100 Euro) to leave!!! I came back in the morning, told them that we are leaving and refusing to pay, singed some form and left. Never again. Read Less
Sail Date September 2019
Travelling thru Greece and other Countries and decided on. a cruise from Piraeus to the surrounding islands. Some staff were very aggogant and rude. Luggage was damaged on receiving outside our cabin. The cabin ceiling in part had ... Read More
Travelling thru Greece and other Countries and decided on. a cruise from Piraeus to the surrounding islands. Some staff were very aggogant and rude. Luggage was damaged on receiving outside our cabin. The cabin ceiling in part had been freshly painted and reeked of paint odour, The cabin was sprayed with deodorants. Overall, being English, most travelling were European, mainly Spanish. The Shows were in Spanish. The swimming pools were not Supervised, with people ‘bombing’ while we were trying to have a swim . I could go on and on.. Please...Save yourself a headache if you are English.... There are other cruises that depart from Piraeus on far better Cruise Liners at similar costs. Please review this ship before considering booking this disappointing cruise. Our holiday was ruined by this experience. The cruise liner is called by Pullmantur Horizon. Stay away.... Could not recommend this ‘Horizon Rust Bucket’ at all. Read Less
Sail Date June 2019
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were ... Read More
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were shocked by the general condition and the lack of cleanliness. He did not sell this as an inferior quality cruise liner. When we complained at the reception desk we were told to wait to the end of the cruise and express our thoughts in the opinion survey. About the ship - Horizon: Ship itself is old and run down, probably should be retired. With alleged major refurbishment in 2012 only certain areas looked acceptable and that did not include cabins. About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways. The majority of the passengers were spaniards and they are loud! Most passengers did not use the disinfectant machines People smoke almost everywhere outdoors The staff was friendly and helpful. The value for money was poor compared to what is on offer elsewhere. Read Less
Sail Date April 2019
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a ... Read More
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a better value than a hotel. The itinerary included two Greek Islands that we had not been to before. Pullmantur's Horizon is an older ship but the maintenance was good. Our deluxe balcony cabin was very comfortable with more closet space than many newer ship. The room steward was exceptionally good to the point where we tipped him even though the gratuities were inclusive in the cruise price. We found the food to be quite good. The first day we walked into the buffet for lunch and I went to the hand sanitizer machine and put my hands under it, pushed a button, and felt really stupid when a pat of butter fell into my hands from the automatic butter dispenser (clever machine). Other reviewers have commented that there was no butter served but I found it the first day. In the dining room each table had a bottle of virgin olive oil which was perfect for dipping the rolls and delicious breads that were served. My husband is not an adventurous eater, but he always found something on the menu that he liked. The entertainment was good. One night the production staff did a Mama Mia/Abba show that was so good that we skipped dinner and sat thought the second (repeat) show. We went to most of the musical shows and found them to be delightful. Even with my minimal understanding of Spanish, I understood the humor. It was Easter Week and the ship was loaded with young students. The morning music poolside was more upbeat than we preferred with our first cup of coffee, but other than that, it was fun to see the future cruise addicts enjoying themselves. The bar staff at the pool bar we kept very busy, but the students were well behaved and respectful. It was a treat for us to be able to go to any bar and get a soda, beer or cocktail without a charge. I liked the Cava and house red wines. We met interesting people from Europe as well as from South America and the Caribbean. It was a relaxing with no pressure to buy things or to tip. We would definitely cruise with Pullmantur again. Read Less
Sail Date April 2019
Pullmantur Horizon was chosen for this Suez Cruise for the value, the lesser single supplement and the opportunity to enjoy the Spanish cuisine. The ship, although relatively elderly, is in excellent condition and certainly well-built, ... Read More
Pullmantur Horizon was chosen for this Suez Cruise for the value, the lesser single supplement and the opportunity to enjoy the Spanish cuisine. The ship, although relatively elderly, is in excellent condition and certainly well-built, giving no ominous creaking and swaying. My cabin was a 4 bed room and very comfortable. The public rooms, elevators, deck areas, buffets, dinning areas are well appointed and maintained. Service is of the highest degree, with smiling responses to questions, helpful in all cases. The ports of call were limited due to the location of the cruise. The transit of the Suez Canal itself was the high point of the cruise, and we had a full daylight transit. The port of Salalah was not an exciting visit. Visits to Khasab, Muscat, and Aqaba were adequate and interesting. One glaring problem for cruisers was the lack of information on port services; if shuttle buses were provided and general tourist information for the area. Pullmantur (as other cruise lines do) should provide adequate and correct information for passengers to exit the port area. Pullmantur did not offer any information, and, when questioned, often gave incorrect, conflicting information. The lectures and structured features for English speakers were very limited. In fact, the one lecture directed to the English passengers turned out to be a rant against Donald Trump by the speaker Fani Lopez, totally inappropriate and insulting to American and other passengers. This was the one poor occurrence on this cruise and will not be ignored. The cuisine experience was exceptional. Spanish regional foods and dishes were available at all meals. Wonderful displays of cheese, deli meat were available at all meals. The buffet was open at breakfast, lunch and dinner, with a full menu and good variety of meat and fish dishes. The dining room was open for breakfast, lunch and dinner with a combination of buffet and service. Options of mix and match dishes were possible at dinner, upon request. The beverage policy included was very adequate. Specialty coffee selections, cocktails, wine, beer, cava were available. Entertainment options seemed to be more geared to the Spanish speakers. Bingo was a popular feature for all. The cruises offered by Pullmantur are certainly worth considering, especially for solo travelers. An increased enrichment lecture series for the English speakers is sorely needed and certainly can be easily remedied. Read Less
Sail Date March 2019
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free ... Read More
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free drinks was a nice touch. The shows were great, everything is done in Spanish and English, majority of crew are Pilipino so no problem, compared to the opposition MSC who I have travelled with out of Durban several times, always a disaster and terrible food, there is no comparison, Pullmantur really goes the extra mile. I thought the food quality was only because of the ship going out of Durban but after hearing the horrendous stories from passengers from two MSC ships in the Arabian Gulf they all complained about the bad food on their MSC ships and this stunned me. Seeing a certain South African travel agency loves to run Pullmantur down and I have now had first class experience to it not being true. I now throw out a challenge to the CEO of MSC if the comments made by several of your passengers is not being true show me that this is not the case. You want a great cruise try Pullmantur you won’t be sorry we met several UK passengers who were on their 3 trip on Pullmantur so that’s good enough to hear the positives, Read Less
Sail Date February 2019
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a ... Read More
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a lot about the ship, her cabins, onboard food, etc. What we did find sounded discouraging but, being the unfussy folks that we are, we thought, "Let's give them a try". I'm glad we did. It was an excellent cruise. We arrived at DXB and took a taxi straight to the Port Rashid cruise terminal. We hopped out and found virtually no one there. It transpires that Pullmantur keep the Horizon in port between cruises for two whole days, meaning, statistically, half of the cruisers embark/disembark on one day and half on the other. You can rock up virtually any time. For us, it took about 10 minutes from taxi to being on board. It may be longer if you arrive with a plane load of Spaniards from Madrid, but we were locals so it was very pleasant. We wandered around the ship for about half an hour and then went to our cabin. Our bags were already there. Best embarkation we have ever experienced. We were very pleased by the quality of food. Both the main dining room and buffet offerings were tasty and varied with only a few, small misses. The free drinks package definitely makes you feel like you're getting good value and we found the wait staff invariably friendly and helpful. The only staff that we didn't feel the joy from were the cabin staff, which is quite unusual from our experience. We can only think that they were overworked since we rarely saw them, they couldn't/wouldn't tidy the room at the same time each day and sometimes said they would come at a particular time and simply didn't. We didn't make use of the excursions as we knew the area well. We found the gym adequate but small. Fortunately, our fellow cruisers didn't seem to like exercise all that much so we had the run of the place. Can't comment on the entertainment as we found the timings good for Spaniards (i.e. late 2300!!) but not good for our sleeping patterns. All in all, a great but short outing for us. As I indicated, it's not a luxury ship but you certainly get your value and it is by no means a third rate line/ship. I hope you enjoy it as much as we did. Read Less
Sail Date February 2019
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, ... Read More
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, big enough but a little old fashioned. Food is better than expected, extensive and Good quality at the buffet. The choices at the a la carte restaurant are Good! Even for a vegetarian! But again, the staff Made the experience awesome!! We embarked at Kashab, fujara and muskat. Cute villages, were you have to do an excursion, otherwise you”ll wonder around with not much to do. So! Go cycling!!! Carlos and Joel do great tours, with a lot of fun and sightseeing :)) In Abu Dhabi and Dubai is So much to do! Just take a cab and drive around these imposant cities! In forehand we did not expect much (went cruising before on Costas and H-A-line) but this cruise with pullman, was Really Nice! But again: you’ve Gotta love the staff!! :) Read Less
Sail Date December 2018
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid ... Read More
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid 30's from Scotland. Our travel agent warned us that this is an old ship, that we're not paying much to travel with, and to set our expectations accordingly. We read through details of the ship and noted the key differences - that there is one main dining room, no choice of restaurants, and only a small selection of bars. We also noted that entertainment is in Spanish. We both absolutely loved this cruise. It is one of the most relaxing cruises we've ever had - and we will definitely be booking Pullmantur again. However, this cruise will not be for everyone, and it's important to appreciate that this Pullmantur is different - not necessarily better or worse. I will make some comments that seem judgemental - they are. These are my honest observations, and your feelings on the subject are likely to be different: The line is not American - which is strange, since Royal Caribbean own 49% of it, apparently. The passengers on Pullmantur are far less entitled than on American lines such as Norwegian and Royal Caribbean - they are happier, more care-free, and I have not seen the entitlement and rudeness shown to staff that I have witnessed on other lines. The staff seem more relaxed, too. There is no tipping - gratuities are paid with your cruise fare, and are not mentioned at any point during the entire cruise. On the rare occasion you have to pay for something, there isn't even a tipping line on the receipt! Inclusive means inclusive - you simply ask for a cava, and are given a cava. Nobody takes your card - there is no receipt presented in a folder, there is no opportunity for tipping. You just get your drink, a smile, and you're on your way. This is far more relaxed. Coffee - any variety - is free. I always resented 'speciality coffee' being charged for even with a premium drinks package on Norwegian. On there Horizon, there is a large (and overstaffed!) coffee shop called Cafe Cafe, which offers a variety of teas and coffees (as well as cocktails, and other alcohol) for free. It's a really relaxed environment. Photos - they barely bother. It's great! With other lines, you're harassed every damn night at dinner, every time you get off the ship, every time you get on the ship. We had one photo for getting on board, and one at dinner, and that was it - we never saw a photographer again. Ideal. Food - it's not American. There are no comforting piles of crap. It's largely Mediterranean, sensible portions, and decent quality. I have a food intolerance, and felt really looked after - I can recommend this line for coeliacs. Even at breakfast there is a gluten free area with cakes, bread, a dedicated gluten free only toaster, cereals, etc. They can make the usual adaptations to standard meals, but it's nice not to need to ask. See where I'm going here? It's not an Amercian line, and they don't nickel and dime you as though you're on one. So, that's all the things I love about Pullmantur. On to some drawbacks: Entertainment - this isn't an issue for me, but I know this is important to many cruisers. If you don't speak Spanish, then you will be disappointed. There are no broadway shows. There are things on in the theatre - no idea what, they're all in Spanish. Gym - this one did irritate me, but, it is what it is - it's crap, and despite limited space, it could be better. There are a few cardio machines - treadmills, static bikes. The bikes are showing their age, and I could feel one of them slipping, this needs proper maintenance. There is a good selection of free weights, but the benches are cramped, so it's just as well the gym wasn't busy on my visits. The choice of machines is bizarre - there are two entirely pointless goodgirl-badgirl machines (leg adducter machines!), which really aren't a good use of space. Replacing them with cables would give far more resource in the small space. Rooms - a mixed bag! First, I loved the space in my room, although I don't think it can be much larger than a standard ocean-view, it felt bigger, and there was loads more storage, not to mention a proper desk. It feels dated, but solid. The bathroom.... it's functional, it's clean - but looks dated. I can live with clean but dated, however, some people cruise for luxury, and the bathroom... well, it's a bit budget motel. But then, that's the price bracket you're paying. Casino - I hate the things; they're vulgar. The casino on this ship is tiny, and for once, is non-smoking! I have nothing nice to say about casinos anyway, but if I was into them, this casino would be underwhelming. Given that few people seemed to use it, clearly other passengers feel the same. That's it for drawbacks. Some random observations: I love the staff. They are kind, honest, and genuine. They do not have the false happy-smiley thing going on with American lines. No disinterested "How are you" type questions. They provide efficient, friendly, polite service, without the faux-customer service you'll see elsewhere. They will go out of their way to help you - even when you don't ask for help. For example, bar staff will often recommend a free house spirit rather than a premium drink. Overall, I don't feel sold to - I feel I have been on a relaxing holiday. We will be sailing with Pullmantur again, but not exclusively. They are not a premium line nor a luxury line - they're an honest company that'll provide a relaxing holiday. Read Less
Sail Date November 2018
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" ... Read More
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" Segments through some of the Greek Islands, which gave me the opportunity to visit Ports twice or more = so that was a good experience. Unfortunately, this Ship caters mainly for the Spanish Package Deal Market, so everything is in Spanish - some Shows are (Only) in Spanish, and some of the English Announcements are hard to understand..... Whenever I book, I always opt for the cheapest INSIDE Cabin, so even though I had booked the 9 Cruise Segments on the same day - there were NO Upgrades - in fact I had to change Cabins after every Segment. What "riled" me, was one night when I wanted to eat in the Main Restaurant and ordered my Meal with the Waiter, I requested some GREEN Vegetables to go with the Meal, to which the Waiter flatly refused - NOT AVAILABLE!!! So after such a negative attitude, I took my meals at the Buffet Restaurant, where I could "help myself" to whatever Vegetables were available, even though many times only COLD Green Vegetables were there on offer. Another Negative point was, that the Dinner Plates were COLD, sand the food presented was also only "warm" or Cold - so I asked the Chef's there to re-heat the plate???? Which is not saying much for the quality of the Food or the Service. AND, the "COMPULSORY" Gratuity charge came to about 1000 EUROS!!!! With such a mediocre Service - this was a total RIP-OFF!!! Read Less
Sail Date October 2018
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% ... Read More
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% of clients are Spanish. Horizon's an older ship; sun loungers, cabins, furniture could use an upgrade. But for the price we found it fine. We've been on Regent and other ultra-luxe venues and while they're glorious, trips like this cost 3 or 4 times as much--some for a lesser itinerary. [Photo 1: Pullmantur Horizon from dock] [Photo 2: Horizon Pool & Sunset We used the money saved to book a whole second week in Greece on land--in Naxos and Athens--plus two great private excursions from Athens, before and after sailing. Before sailing on Sep 17 we visited the Temple of Poseidon & Cape Sounio Beach, 45 minutes south of Athens, and on Sep 24 we saw the Corinth Canal. We boarded Horizon at 4 pm in Athens' port of Piraeus after a wonderful morning at Cape Sounio Sep 17. Check-in was a breeze. We walked out of our cabin 1058 and steps away found an ocean view aft lounge on Deck 10. Then, right upstairs on Deck 11, delicious snacks and drinks awaited in the ship's buffet and aft Ocean-view Grill. In fact, there were ocean-view rear decks on all four top decks 9 thru 12, with quiet sitting space, sunsets or moon rises--often empty except for us. [Photo 3: Deck 10 Aft Lounge] [Photo 4: Deck 11 Aft Ocean-view Grill] At 8 pm we sailed for Mykonos, Volos, Chania (on Crete), Santorini, Nafplio (aka Nauplion), and back to Piraeus. Kudos to Pullmantur for a great schedule: each port was more stunning than the last. We'd go ashore, say “We want to stay here a week, it's so gorgeous,” then at the next port, we'd say it again. By Day 4 we were in “beauty overwhelm.” On Horizon, with only 1,820 guests, we always found loungers. Maybe not at the pool Deck 11, but there was always both shade or sun on the large wrap-around Deck 12 (if starboard was in the sun, port was in the shade, etc.) With fewer cruisers, it was easy and relaxed to disembark and re-embark. Yes there's only one pool; I prefer that larger space. But yes, it's a European ship, so people smoke almost everywhere outdoors (never indoors). Yet with so much open deck, we always found loungers away from the smoke. Whatever seating you want, just keep walking around Deck 12 and you'll find it. European set dining room times are late: 7:30 and 9 pm. But from 5 to 7 pm, drinks at the pool bar and buffet bar flowed, and we always found food at the aft Ocean-view Grill, Deck 11. Did I mention “all-inclusive”? Our ocean-view cabin with large window (not a port hole), all-inclusive dining, unlimited beer, wine, cava (good dry Spanish champagne), well drinks, coffees and all gratuities, came to $3,000 grand total for two, as a special from Vacations to Go. So we sprang for the highest level of trip insurance, another $396, which also covered airfare. [Photo 5: Our cabin #1058, Deck 10, Superior Oceanview, Midship] No one ever asked for our drink cards or any payment, and no tips. We tipped anyway because the staff were so kind, helpful, and honestly friendly; 98% spoke good English. Most staff were from Asia, Africa, and Latin America. Our cabin steward Dorian Gusman was terrific, and I loved our Mauritian waitress and Brazilian sommelier; I really regret losing my notes with their names Yes, Pullmantur announcements are in Spanish, and incomprehensible English. Yes, entertainment is in Spanish. No, excursions were not included, and no guarantee of English on any excursion–but we heard from English speakers that their guides happily translated for them. Anyway, we usually do our own excursions; more fun. And we just had no time for night life. We needed our sleep to rise early, visit the extensive breakfast buffet with all sorts of egg and cheese dishes—and love those chocolate croissants—and take it to the ocean-view Grill to eat (why stay inside?) Then get on with our day. Horizon had solid Spanish food in the formal restaurant and the identical fare at the buffet: lots of grilled meats and seafood. Plenty of veggie dishes, too. It's not haute cuisine; for that, one pays the luxe lines or specialty restaurants on larger ships. But we didn't care. We'd have a huge breakfast, never felt like lunch (busy running around port or sunning on deck), then enjoyed a large dinner with wine. Note: Horizon only had Greek food on the last night. So we bought "take out" dinners of moussaka in Mykonos and "lamb kleftiko ("stolen lamb”) in Chania, to take back to the ship. Destinations hopefully follow below. Tip: Before any Greek Island cruise, check each port's website and WhatsInPort to see how many ships will be in port, then do the advance homework to plan around any crowds or just stay on the ship at the pool. [Photo 6: Replica of Jason's Argo, Volos] [Photo 7: Fast Line to Oia, Santorini] Read Less
Sail Date September 2018
The pullmantur cruise was very awesome .There was a very good service An amazing experience, We had A lot of fun together ,it was a pleasure being a part of the pullmantur cruise. we enjoyed our selves very much .there were ... Read More
The pullmantur cruise was very awesome .There was a very good service An amazing experience, We had A lot of fun together ,it was a pleasure being a part of the pullmantur cruise. we enjoyed our selves very much .there were fantastic activities .Everyone was very friendly (including :the room service, the receptionist,the waiters in the restaurant , the photographer. ) We also enjoyed our selves in the swimming pool, the jacuzzi. There were very different kind of food which were very tasty if it was breakfast,lunch or dinner .it was beautiful looking at all the different dress codes from every day ,the parties were very fun .also it was very relaxing when you sat on the deck and just watching the beautiful blue sea water. sometimes you could see airplane passing from there .the entertainment group of the ship was very spontaneous so were the passengers too and the organization was top Read Less
Sail Date September 2018
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what ... Read More
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what was going on, and the crew members where rude and actually ignored us because we didn't speak spanish. The entertainment was all in spanish. When you said it was own by a spanish group, I didn't think the entertainment, the annoucements and basically everything was in spanish. We were literally a minority on this ship. It got to be comical when we found somebody who actually spoke english. One of the people in the group purchased the internet package, which she had trouble with all the time. She went to the IT desk and they supposedly fixed it but it was only fixed for a few hours. She then went to the Customer Service desk who told her she would have to go to the IT desk. When she said she already did that and just kind of shrugged their shoulders. She replied by saying aren't you customer service, you need to fix this or refund my money. I don't think they ever fixed it. The ship was a diseaster, the rooms where falling apart. In our cabin, the drawers on the desk were screwed shut (2 of them) the rug was splitting at the seams and the TV was positioned where you couldn't watch it from the bed. My daughter had to wear shoes to get up to the bunk because the ladder was not made for bare feet. As far as the cabin steward, I have no idea who it was. We never saw him, the only thing he did was make our bed. I am use to the bed being turned down with some kind of towel animal with maybe a chocolate or note. Not this cruise. We usually cruise with Carnival and thought they were low class, but this ship took the cake. They say the drinks are included, which means there is no bar service around the pool. You have to go to the bar and get a drink and if you didn't speak spanish, forget it you were last on the service list. Also, the variety of drinks themselves was minimal. If you paid the extra $14 euro per day you could get what you wanted. But, if you didn't, you were stuck with liquor brands that I have never heard of. The food was also terrible. I am not a picky eater but the food was less quality than fast food. The breakfast buffet was watery eggs, uncooked bacon and I had to actually ask for butter. Who doesn't put butter out for breakfast. Also, If you wanted milk, you had to ask for it or get it out of the Urn that people where using to get for their cereal. Luckily, we were not on the ship for lunch and ate good while we were on the islands. The dinner selection was basically the same every night except they had 1 different dish daily. If you didn't like that, then you ate the same thing all week. The service in the dining room was terrible. I don't think you should have to ask for more water/drinks and again butter for the rolls. For all the cruises that I have been on (probably 10 to 12), all served soft serve ice cream 24 hours a day, not this cruise. There was no ice cream anywhere other than the dining room at dinner. I could go on and on about how bad this cruise experience was. I don't normally complain, but this time I think I will post on Cruise critic so future cruisers will be aware. Read Less
Sail Date July 2018
We were originally sailing with friends on Royal Carribean last year but had to cancel for chemotherapy. So this year the prices had risen way more than expected so after searching we find Pullmantur at a very reasonable price and a better ... Read More
We were originally sailing with friends on Royal Carribean last year but had to cancel for chemotherapy. So this year the prices had risen way more than expected so after searching we find Pullmantur at a very reasonable price and a better itinerary. We enjoyed the Horizon, it was comfortable , clean the staff were great and it exceeded all our expectations. The food was good,we had nice people on our table which was very international, though we found the Spanish people very happy and nice. Our verandah cabin was great. The excursions we chose were really enjoyable and reasonable. The Spa was good. We went to a couple of shows which were quite good. We very much appreciated that beverages were included, we dont drink a lot but did enjoy not having to worry about cost. We are converted to Pullmantur and hopefully in 2020 we can enjoy another cruise for our Golden wedding. As seniors living in Australia its expensive to get to Europe or Carribean so we cant do every year(but if we win Lotto we certainly would be on Pullmantur regularly) We didnt realise there were so many young adults on board till our second sailaway when the party on our top deck began round the pool and it was madness-there must have been many sore heads BUT it really wasnt a niuisance to us, we just carried our drinks to our verandah cabin on the same deck and enjoyed the view Read Less
Sail Date April 2018
We were told we could embark at 10.00 am as we had already booked in online. We had to wait until 10.35 to get upstairs into another queue where we were told that we would have to wait for 5 minutes. We got onboard the ship at 11.00 am ... Read More
We were told we could embark at 10.00 am as we had already booked in online. We had to wait until 10.35 to get upstairs into another queue where we were told that we would have to wait for 5 minutes. We got onboard the ship at 11.00 am which was the earliest we have every been able to embark on a ship. On our first day we were asked at least 6 times did we want to purchase a drink's upgrade and then every day after that. This is simply harassing the passenger. People are on holidays and can not be bothered listening to sales pitches. It is very off putting. We have sailed previously with NCL, Holland America and Celebrity X and found all of these cruise lines superior to Pullmantur. In our opinion the Horizon should be scrapped. The exterior is grubby, black soot billowing from the chimneys, I got stains on my clothes on a few occasions. The ladies public toilets are a no go zone. One was constantly flooded and out of order. There are not enough ladies toilets. I ended up going to my cabin as the public toilets were so bad. The bar stools at the bar in the Casino are impossible to sit on without sliding off, they are too small and uncomfortable. There is no "washy, washy" people on this ship to cleanse hands and the tables are not wiped down, which means they can get sticky. I was worried about bugs being passed on but fortunately we were not struck down by illness. The food was good. There were lots of vegetarian options at the buffet. We did not eat in the Dining Room as Delisiaz suited me better. It would be better if dishes were labelled if vegetarian/vegan friendly as I had to constantly ask the chef if dishes contained dairy products. The wine was poured in glasses and sitting ready to go which was a good idea. The coeliac, vegetarian corner was a good idea and soya milk was available which was great. On other cruises this usually had to be asked for. My husband loved the coffee in the cafe which was free, this is always charged for on other cruises. The bar waiters were pleasant, some of the barstaff were solemn. Read Less
Sail Date April 2018
I had read a few recent good reviews and also some pretty bad ones. I booked the cruise to meet and celebrate my brother's 50th birthday. Booked well in advance through Vacations to go. I got great service from them, a superb price ... Read More
I had read a few recent good reviews and also some pretty bad ones. I booked the cruise to meet and celebrate my brother's 50th birthday. Booked well in advance through Vacations to go. I got great service from them, a superb price and no single supplement. I worked in the travel industry for many years and have been on various cruise lines, including Silver Seas, Swan Helenic Crystal etc. So, I had a realistic idea of what to expect for the price paid, which was expect a few faults, maybe a small cabin, mediocre service and entertainment. Well, the ship exceeded all my expectations. Old but Gold. Big, well furnished inside cabin, a largish bathroom, plenty cupboard space, TV with many channels if you needed to watch it. Lots of electric sockets. The formal dining room served excellent food, although you had to ask for more vegetables and for butter with your bread. The soups and salads were tasty, the fish, meat etc also of a good standard and also the puddings. The buffet selection was vast and also had some stand out dishes, the carvery being one of them. Plenty of space even on the days at sea. Excursions were very well run and keenly priced. Embarkation and Disembarkation was quick and efficient in Santa Cruz de Tenerife. The basic drinks package is ample. 3 small minus points. Entertainment in the main theater was awful. Saying that the musicians in the other bars etc were good. The crew are too eager to sell you the upgrade drink package. Agadir is not a good destination, please consider another canary island instead. This was mentioned to me by various people on the cruise of different nationalities. Read Less
Sail Date April 2018
When I originally booked this cruise I was not expecting too much as it was such a good price. It was a week cruising the Canary Islands and Morocco for under 400 euros per person all inclusive and we literally thought if it got us around ... Read More
When I originally booked this cruise I was not expecting too much as it was such a good price. It was a week cruising the Canary Islands and Morocco for under 400 euros per person all inclusive and we literally thought if it got us around the ports then it was a good deal, but we did not expect a lot from the food and drink at that price. we had sailed on the ship about 9 years previously as Island Star and knew it would be an old ship, but we had very much liked it, we like the smaller ships and we knew it had undergone a recent refurb so decided to give it a go. We were very pleasantly surprised! This was a fabulous cruise from start to finish. With Pullmamtur there was the option to check in on line and when we arrived at the terminal we were checked in and on board within 10 minutes, very efficient! The ship is looking lovely and you would not think she was as old as she is. We had an outside superior cabin for three adults which I had expected we may need to upgrade on board but it was very spacious and loads of storage space - 2 double wardrobes and 24 drawers along with lots of mirrors!!! We asked for extra coathangers and were provided very quickly with an extra 20 so no problems with cabin space at all (although I am happy to sleep on a bunk, some may not like this but the bunk was not actually over the double bed which was huge). The cabin and the public rooms were spotless. The food is probably amongst the best that we have had on a ship and I have sailed with many lines. The buffet restaurant on the lido deck had a fantastic array of fresh salads and vegetables, a wide variety of hot mains, pizzas, paellas, deserts and every lunch there was a special carvery....the first day it was whole roasted salmons baked in salt, they did whole roast hake one day, the biggest beef joint have ever seen, roast turkeys and we were very impressed that they managed to mass produce pork with fabulous crispy crackling, not an easy task! The buffet is open breakfast lunch and dinner, we chose to eat breakfast and lunches there, and dinner in the main dining room. If you go to the lido buffet you need to find your own table whereas if you go to the main dining room the waiters seat you and get the drinks for you, but apart from that it is the same food and same buffet style for lunch and breakfast. It could be a slight scrum for a table if you hit busy time in the lido, eg when all of the trips were returning, but the opening hours were long and once you had your table everything was very nicely laid out and no queues. One thing Pullmantur do which we thought was a great idea is to have little paper discs on the table, green on one side, red on the other. If you dont want your plates cleared and are returning to your table you put the card to red so no helpful waiter clears it whilst you are returning to the buffet to get something else, meaning that one of you does not need to stand guard over your table the whole time....a simple idea but so effective! The main dining room is very spacious and never seemed over crowded. We were on first sitting which was 7.30pm. The second sitting at 9.45pm would have been too late for us, but fortunately about 2/3 of the passengers are Spanish and seemed to like to eat late so there was no issue with getting an early sitting. You have the same table number and dinner companions for the week at dinner, and they ensure they sit the same nationalities together. The evening menus were imaginative and delicious and just the right portion slices. Very impressed with the quality of the meats and fish, when it said red snapper it was, when it said John Dory it was ( we have experienced in the past o sone ships the same white fishes being served every night in different guises!). They did not seem to serve vegetables but you only needed to ask and they would provide. I have to say that the service from the Chefs and the Head Waiter was fantastic, I am on a very restrictive diet and have a lot of allergies. The head waiter Mahreshi took this all in his stride, he would check with me every meal what I would like for the next meal, and whatever I came up with he miraculously produced with a minimum of fuss. He was so attentative, never made me feel like I was being difficult, his customer service was fantastic and I felt very well looked after. There is no afternoon tea on this ship wbich we actually prefer. Sometimes you can feel over faced by food on board ships. We found there was always food available but it wasnt in your face and we ate extremely well. The cruise was all inclusive, once on board you could upgrade your package if you wished but we did not need to. The standard gin was gordons, the wine was very nice, a good variety of cocktails was included. But the thing that really impressed us was that the speciality coffee shop was included on the all inclusive too, lovely coffee menu at no extra charge unlike other lines. In fact we were very impressed by how little extras there were to pay on board. Apart from the gratuities (72 euros per person so reasonable) they did not seem to push you to buy extras all of the time. There was no charge for any of the arts and crafts classes, stretching, dance classes, cooking demonstrations etc. We have found in recent years a lot of lines are now charging for these. And best of all no photographers in your face all of the time! Apart from the embarkation photo we did not see them, they werent snapping you at dinner or every time you got off or on the gangway. You could book a package if you wanted but otherwise the did not encroach...very refreshing! We had read reviews before hand that the Spanish were constantly partying and loud, we actually did not find this a problem at all. In fact better than an all brit cruise because no one reserved sunbeds or left their towels on them at all so you could always get a bed when you needed it. There are lots of nice lounges on board so there was always somewhere to find if you wanted some quiet time. We loved the cosy library and enjoyed the pura vida lounge in the late afternoon. Bar staff were always on hand and no cards to carry as everyone was all inclusive which made a nice change. The gym was small but very well equiped. We didnt use the spa but the saunas were free and plenty of treatments available. The suite guests had a special private lounge which looked lovely, it was the old Captains Club Room from the Island Star Days. There were various theme nights but they werent enforced. However we found it fun to dress up on Arabian Night. Other nights were the Gala Night, Tropical, 70s 80s and White Night. After I booked this I realised it was Easter week and we were a little apprehensiveabout how many kids would be on board. However we hardly saw them. There is an on site kids club and the team kept them out of the way and entertained. The only time we did find them was on sea day, the jacuzzis were hogged by unaccompanied young kids. This is one thing I wouldnt like if I was a jacuzzi lover which I am not really, i woukd then want for for the rule of over 16 years only to be enforced. I have to say that the shows were not our thing, but that is not slating the singing or dancing. They are in Spanish, had they been in English we would probably have been more enthusiastic but we had booked a Spanish Cruise Line so expected that and there were good bands in the public areas so we were quite happy with drinks and cards! Disembarking and embarking in each port was very painless and well organised, never any queueing LAS PALMAS enjoyed strolling round the old town, lovely crafty boutiques and unusual shops, cobbled streets, a nice promenade and very reasonable coffee shops! All within walking distance of the ship. LANZAROTE docked in Areceife at the port furthest from the centre. We had done our research and as we were just there in the afternoon we knew everything in Arecife was shut so we had pre organised car hire from the port for around 50 euros with cicar. We headed to Teguise old town which was very quaint. Then came back through the centre to the coast and Puerto del Carmen which was more touristy but nice for a drink on the harbour side. FUERTEVENTURA Docked in Puerto del Rossario, walked to the bus station, about 20 minutes away, and took the local bus to Correlejo. Fabulous journey, the route took us up to the national park then along the coast line past the famous sand dunes which were stunning. 3 euros and we felt like we had had a proper tour! Lots of shops and a lovely beach front at Correlejo. Would highly recommend this way rather than the organised transfer for 20 euros. AGADIR got a local taxi to take us on a tour for a few hours to see some mosques and give us an hour at the beach and lovely promenade. He would have also included the souk and fabric shops which we didnt want so we had an extra 30 min at the beach. Bartered it down to 25 euros for the three of us. Taxis are waiting outside the ship.they will try and charge as much as they think tgey can get so be prepared to haggle, but there was no issues when in the taxi and we felt quite safe although tge local driving is interesting......! GRAN CANARIA we first walked to the beach which was beautiful but unfortunately too windy a day to appreciate. There is a very long beach promenade to stroll if the weather is good. As it wasnt beach weather we then trecked accross town to a very nice shopping centre, then took a taxi to the old quarter whicb was charming, beautiful architecture and many photo oportunities. Taxis reasonable. We did not do any ship excursions but they did offer a weeks package to be pre booked that seemed very reasonable, we just like to do our own thing. Aft cabins do experience some noise when manouvering into port to dock, we are early risers soit wasnt a problem for us. Each night I requested a flask of hot warer and the bell boys brought it to the cabin within minutes. Disembarkation from the cabins is 8am and cases need to be out by midnight. As we live in Tenerife it was not an issue for us to leave the ship after breakfast but apparently if you stayed after 11am you needed to pay. The one blip we had was on disembarking. We got to the terminal to discover one of our bags was missing. It was a good half an hour before it was eventually located having been put in the wrong area. The security of the cases in the terminal did not seem to be very efficient, no one was checking very thoroughly who collected what. We approached an agent in a panic and she was very dismissive and did not seem to know what to do. We eventually located toourselves after an anxiousperiod. However I am not sure that she was part of Pullmantur, I think they were the port agency that Pullmantur use. I have to say that the service on board was excellent. I woukd not hesitate to cruise with Pullmantur again had they an itinerary that catches my eye and would definately recommend them. Incidently Pullmantur do over 55 years discount.apparently the single supplements are also reasonable. Read Less
Sail Date April 2018
I came into this trip with low expectations—we got a great price and figured even if it wasn’t great it would be fine. Never again. Firstly, the food was dreadful. I have never been on a cruise where I literally couldn’t get eggs ... Read More
I came into this trip with low expectations—we got a great price and figured even if it wasn’t great it would be fine. Never again. Firstly, the food was dreadful. I have never been on a cruise where I literally couldn’t get eggs how I wanted: if you didn’t want eggs with ham, or fried, you were out of luck. Unfortunately all of the meals—except the captains dinner—were the same every day, and got old very very fast. Everything onboard was a cash grab. Top shelf liquor or internet is, to me, an acceptable thing to up charge for. Charging for bottles of water in the room, when I have an unlimited beverage package? Cash grab. Having my waiter sell me on a better dinner for the next day at the end of today’s? Cash grab. It’s the little things that make you feel gross. On top of that, the pool was closed every day—including a day at port when it was 85 degrees with calm seas. I have no complaints about the housekeeping or dining room staff but training across the bars left a lot to be desired: I couldn’t get juice, because my unlimited beverage package somehow didn’t include it—except it did, at all the other bars. I had no problems with it being spanish speaking, except that for excisions they couldn’t tell me until 8:00 the day before if they’d have an English tour—which meant I needed to make my own plans, for each port. The room wasn’t in great shape, but it was acceptable; same for the boat, but for the extra four hundred dollars I’d rather go on a trip where nobody stuffed their hand in my pocket and where I can swim in nice weather. Read Less
Sail Date March 2018
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of ... Read More
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of other Europeans, however, all announcements were made in both Spanish and English and all staff could speak at least some English. Horizon is an older, mid-sized, refurbished ship, but everything was clean, everything worked properly and service was excellent. Food was plentiful and more than adequate in quality. A large selection of alcoholic and non-alcoholic beverages was already included in the cruise cost. Entertainment and activities were limited and often in Spanish only, but with so many hours in the ports, we did not really need them. The islands are amazing, but one must get out of the ports to appreciate their beauty. In Lanzarote, a ship-organized tour of the Lunar Landscapes of Timanfaya is a must. Other islands are best explored by taxi which are affordable and plentiful. Those who do not speak any Spanish would benefit from reserving English-speaking drivers ahead of time. Read Less
Sail Date March 2018
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred ... Read More
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred better internet facilities. The ones offered were expensive so I did not join. It would have been nice to join the internet for an hour. We booked a standard cabin for three adults. This was far too cramped and I got another cabin having paid a subsidy which I was glad to do. The ship was very clean and embankment and disembarkment were very easy and well organized. There were some announcements and I think I would prefer not to have to listen to as they were given first in Spanish and later in English. However, they did not bother me greatly as they were kept to a minimum. Enjoyable Cruise. Read Less
Sail Date February 2018
Horizon Ratings
Category Editor Member
Cabins 3.0 3.5
Dining 4.0 3.8
Entertainment 3.0 3.3
Public Rooms 4.0 3.6
Fitness Recreation 3.0 3.3
Family 4.0 3.3
Shore Excursion 4.0 2.9
Enrichment 3.0 2.7
Service 3.0 4.0
Value For Money 4.0 3.7
Rates 3.0 3.3

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