77 Princess Royal Princess Cruise Reviews

Mothers 90th birthday, port is local/easy drive, like the ship overall, always enjoy the Riviera. We have sailed on the Royal 8 times and enjoy the ship. It's not as nice as the Emerald and such, as the layout of this ship is ... Read More
Mothers 90th birthday, port is local/easy drive, like the ship overall, always enjoy the Riviera. We have sailed on the Royal 8 times and enjoy the ship. It's not as nice as the Emerald and such, as the layout of this ship is awkward. Having the open deck on 7, is quite enjoyable for most people.. They Royal forces you to stay inside, unless you go up to deck 16, which is often too windy/cold. Our full suite was filthy, with multiple non working lights. It took 4 days to get the lights all working, but we had a filthy room the whole time. The steward did NOT change the sheets in the babies crib,leaving crumbs etc for the baby to sleep on.. He did NOT provide us with the amenities that are given with a suite.. We spent too many hours reporting things, showing repair crew what was wrong etc... C102. We did have CLUB CLASS dining, which was nice as there is no wait. We requested a waiter that was not in CC and they brought him over.. He provided excellent service throughout the cruise. Encore is a great show, the others are so so... Read Less
Sail Date February 2020
BREAKFAST Most of the food in the buffet was COLD. The toast, English muffins, and bagels were run through an automated toaster when the buffet was opened and were served for the next several hours. Fried eggs were also cooked earlier ... Read More
BREAKFAST Most of the food in the buffet was COLD. The toast, English muffins, and bagels were run through an automated toaster when the buffet was opened and were served for the next several hours. Fried eggs were also cooked earlier and the warming pans delivered either cold or luke warm eggs. The only made to order item were the omelets, and they were great! LUNCH & DINNER Again much of what was served was cold. There was a good variety of meat served, but it was way overcooked, dry, and tastless. MAIN DINING ROOMS Very little variety and again luke warm fish and meat (overcooked). Nothing special except on the two formal nights. If you did not bring your formal atire, no filet or lobster. We should have ignored the formal attire since the "Smart Casual" requirement was not enforced. We saw shorts, flip-flops, sweat pants, ripped jeans, and T-shirts. "Any Time Dining" was a myth. You need to make a reservation in advance and each time we tried we could only get a time of 5:30 or after 7:15. ENTERTAINMENT All venues, especially the central plaza or atrium, were so loud you could not get out of or walk by fast enough. What they lacked in talent they made up for in volume. CHARGES FOR WHAT OTHER LINES GIVE OUT FOR FREE Bottled water, soft drinks, playing cards, all are charged to your account. The Library and game room is a joke. We have seen larger facilities on river cruise boats. Internet fees are also high when compared with other cruise lines. The only free coffee we found was at the buffet which was far away from our stateroom. NEWS AND TELEVISION No CNN or ESPN. Fox News may be fine for the ultra right and MSNBC for the left. But, that was your only choices. They did have Euro Sports and CNBC. Having sailed with Oceania eleven times, I missed the free four page USA Today that was delivered free to my stateroom daily. Also available on Oceania is a free full version of the USA Today in the Concierge Lounge. You cannot even buy one on Princess. OTHER Prices in the boutiques were mostly outrageous. $30 for a logo plastic water bottle or $24 for an insulated coffee cup. Part of the problem with this ship is it's size. Elevator wait times on s ship with 3,700 passengers is often very long. Read Less
Sail Date February 2020
I recently came back from the Royal Princess five day cruise to Cabo. I have to say I will never cruise with Princess again. The room NEVER stopped shaking - five days 24hours - because I beleive it was next to an engine room or something. ... Read More
I recently came back from the Royal Princess five day cruise to Cabo. I have to say I will never cruise with Princess again. The room NEVER stopped shaking - five days 24hours - because I beleive it was next to an engine room or something. My folks were one floor directly above me yet had very minor rocking. Everything was sub par and/or downright unacceptable for what we paid. My room was filthy, nothing worked consistently (TV stopped working - Bad Gateway), fridge never got cold, the Medallion App NEVER worked (constantly crashed or lose my info.), wifi was terribly slow, bed sheets dirty, etc. Very difficult to get anyone on the phone (room service, cleaning or registration desk), it would ring then go to VM!? Many of the service employees had extremely poor or indifferent attitudes/service, example: I orded the 5 for 4 beer package and it took forever for them to bring it to my room and when they did arrive, it was five warm beers laying on a tray, no bottle opener, ice or even a glass and the lady acted as though she was angry that she had to bring it to my room - stupid me still gave her a tip. There were several warning signs the cruise was going to bad. Firstly brother in law lost his sunglasses during embarking because the poorly trained "security" threw around his bags on the xray machince and were very rude about it when he asked for help to find his glasses, which he beleived may have been stuck inside the machine. They just wanted him to leave the area and basically ignored him. Sad thing is we we celebrating my parents 50th wedding anniversary but it was impossible to communicate with them because the app doesn't work, phones don't work and you can't use your cell phone. And to top it all off, the Stewards/help barely speak English. Nice guy but impossible to understand him and most of the staff that interacts with guests. All the American employees are in management and don't directly deal with travelers directly - you hear them on the PA but rarely see them. The drink situation is an absolute joke. Every morning I would have to march up to the 16th Deck and wait in line (because there are only two drink stations in the entire buffet area for 3,000+ curisers) to get water that tasted like it came out of a hose or cup of terrible tasting coffee. They make it extremely difficult because they would rather you pay for everything, even water. And all the food was average at best, pretty much what you would find at a $10 Vegas buffet. Hence I ate alot of salads and fruit. Also I'd be very careful in the casino and anytime staff is counting money, they are poorly trained, don't know the games like you'd find from dealers in Vegas and frequently screw up the deal, count or don't know the rules - I witnessed several instances where cruisers litterally were screaming at the dealers for costing them money. Also the machines are set up so its a real pain to cash out, so you end up playing until you lose. It was ugly, so I didn't gamble much. The highlight of the trip was of course getting OFF the SHIP in CABO, which we really enjoyed. Next time we pay half the cost to fly down and stay at an all inclusive resort for a week, which are much, much nicer than the dirty ship. List goes on, but I am done and glad it's over. Read Less
Sail Date February 2020
Late in the evening on Day 3, I got very sick that had me laid out for about 2 1/2 days likely from the bad food. It was the worst experience of my life. I was throwing up all night and had bloody diarrhea. I tried to call the medical ... Read More
Late in the evening on Day 3, I got very sick that had me laid out for about 2 1/2 days likely from the bad food. It was the worst experience of my life. I was throwing up all night and had bloody diarrhea. I tried to call the medical clinic the next morning, but they were closed for some sort of medical drills util 4:30 p.m. that afternoon so I was told. The ship didn't even have pepto bismal for sale, which was ridiculous. My boyfriend even asked the customer service counter for Tums, and told them what had happened to me. They didn't care, they then sold him Tums for $4. So rude, especially when their ship poisoned me! Thankfully, my boyfriend was able to later find some medicine for my stomach in Mazatlan thank god. A few days after we got home, we found out that another family on the same ship also became ill. I should have known, as the food was terrible everywhere we ate. I ate pork roast the night I got sick and thought it didn't taste right. My boyfriend had chicken. Also, the scrambled eggs in the buffet were swimming in egg juice. Salmonella? The food at the Crown Grill wasn't good at all either. How does anyone screw up a baked potato? But, they did! Outback Steakhouse is better. Not at all worth the price. Oh, and the milk they use for cereal I noticed didn't expire until December 2020! What kind of milk can last for nearly a year?! There has got to be some serious chemicals in that milk. Additionally, the service everywhere was terrible. Nobody who worked there could speak English, let alone provide any information about anything, and they were pretty much rude. The ship was constantly moving up and down and you could hear it mostly in the dining rooms with the fixtures clinking around. We even went to a presentation about the ship, and the presenter (a member of the crew) boasted on how they don't even use the stabilizers, but have them! Our clothes were literally swinging in our closet! Everyone kept commenting on how much the ship moved, how bad the service was, how bad the food was, etc. (We had to keep taking dramamine.) Oh, and if you think the dining room breakfast (breakfast ends at 9am in the dining room, which is ridiculous) will be better from the buffet, it is not. Same exact gross food. I also had an overpriced massage at the Spa. Even though I had an appointment, I had to wait over 20 minutes. Then, I was forced to change in front of others into a robe as there were no private dressing areas. I was not happy about this. I literally had people right up next to me changing. So uncomfortable. When I asked for an alternate changing area, I was told I could go in the cold wet shower and change there. Nice. Then after the massage, the lady wouldn't stop hassling to me to buy a bunch of over priced products I couldn't even understand what they were and I didn't want. I could barely get away from her. So this was not a fun experience needless to say. When I got home, I also learned of an old friend from high school who was on the December 28th cruise on Royal Princess, who said that he has been on tons of cruises and this was by far the worst cruise that he had ever been on. He said the food and service was terrible as well. Even the drinks were bad. None of the bartenders are equipped to make a drink aside from what is listed on their menus, and even then they are terrible. I wanted a raspberry lemon drop (not a difficult drink to make), but we asked countless bartenders, and nobody knew what we were even talking about. Hell, the bartenders could barely understand English as it was. After being home for a few days, I received a survey and filled out everything that happened to us. When I learned of others getting sick, I called Princess Cruises to again report what had happened. I was told there was no live person to reach regarding my complaint, and to send an email to Customer Relations. When I sent the email, the automated response requested that I call Princess Cruises with a complaint. Clearly, they don't care and just give you the run-a-round. The entertainment was basically the same thing repeated every other night. Nothing exciting. Some of the game type shows dragged on forever and took way too long. Also, you have to take the little boats out to get to Cabo. Loading and unloading took forever, and there is absolutely no ventilation if you are stuck inside that thing, instead of on top. You are forced to just sit there and sweat. It was miserable. Lastly, we were second in line to get off the ship at 7:10 a.m. (I wanted off that ship and we were downstairs at 6:00 a.m.) We watched crew members and a sick lady get off about 6:45 a.m., but were told that we weren't cleared by customs. Not sure how that could be, when they were clearly letting others off. We didn't get off until 7:30, 20 minutes late. Miserable end to a miserable trip. STAY AWAY. UNLESS YOU WANT TO SPEND $2,400 JUST TO GET SICK IN RETURN. Read Less
Sail Date January 2020
I was planning to have a beautiful Christmas vacation . Turn out the worst in my life very sad very disappointing . Very dirty ship !!!! I was very scared for my health for one week . State rooms are filthy and stinks l. Shower is ... Read More
I was planning to have a beautiful Christmas vacation . Turn out the worst in my life very sad very disappointing . Very dirty ship !!!! I was very scared for my health for one week . State rooms are filthy and stinks l. Shower is not working , garbage under the bed from previous passengers . When I checked in they lost my luggage for seven hours , no apology not even one word I guess it’s normal for them . Public bathrooms are stinks filthy . When you walk into the buffet they make you wash the hand on the very rude way . But under the tables garbage all over dirty they handling the food with no care . Employees laughing On the passengers Very unpolite no experience How To handle public . The whole ship should be shut down for a deep cleaning . On the entire ship the bars are almost empty because they don’t know how to make drinks . Bartenders especially in the casino area arguing with customers how to make drinks . Very disappointing . I don’t recommend to no one don’t waste your precious time go somewhere else to enjoy your vacation . They take your money but they don’t give you the service what they promised . If you say something they explain everything with a very rude way . Very very sad . Read Less
Sail Date December 2019
When it's all said and done, I would strongly advise no sailing with Princess. While our destinations were beautiful (Mexican Riviera), the experience onboard was - at the end of the day - really bad. The good things: - easy ... Read More
When it's all said and done, I would strongly advise no sailing with Princess. While our destinations were beautiful (Mexican Riviera), the experience onboard was - at the end of the day - really bad. The good things: - easy boarding, easy disembarking - all staff are kind, prompt, and trying their best. - decent pool setup. good for swimming. - lotus spa has a very luxurious turkish bath Now the problems: - slow internet. 1995 slow. you can't do much. and you pay a large amount. - the food is the worst I've seen. lowest of the low. borderline prison food. you can't get decent quality food unless you pay $30 at dinner. think watery eggs and square cheese bad. My family felt ill most of the time. Fast-food is better quality, i kid you not. - ship doesn't have decks clearly marked. you think they would have figured that out. - the medallion thing is a scam. mine didn't work. got it replaced. resolved nothing. - there's a gigantic TV on the top deck blaring prescription medication ads (really guys?) - bad elevator music follows you e v e r y w h e r e you go. bring earplugs. - my room had broken balcony door which made wind gust loud at night - poor alcoholic drinks! decent selection but no one made a good cocktail. - NO! DRINKING! WATER! - was dehydrated the entire trip (i'm 33, in shape). They do sell $4 bottles of water as room service only. There's also tap water that tastes like you're drinking laboratory chlorine. They use this at the restaurants/cafe. - ship was rerouted. lost time at destinations and there was no compensation for that. - entertainment is a mixed bag. the stage productions: terrible! but trivia a good laugh. - medical station charges $100 to see a doctor. sold me a $14 bottle of rubbing alcohol. This is the worst cruise I've taken, hands down. I'd say look elsewhere - there are some very special cruises out there. This is bad for families and couples alike. Good luck and hope this helps! Read Less
Sail Date December 2019
Too many awful experiences to list here, but I will start off with 2 things. It started right after leaving the port in L.A. (San Pedro) Ship security held my luggage (my wife received hers upon boarding) for 8 hours after boarding the ... Read More
Too many awful experiences to list here, but I will start off with 2 things. It started right after leaving the port in L.A. (San Pedro) Ship security held my luggage (my wife received hers upon boarding) for 8 hours after boarding the ship for a portable hand held steamer for wrinkled clothes finally releasing to me after the luggage was opened examined and then expecting me to drag it across the ship through all the people. I know this sounds petty but it was our first cruise and was worried the luggage was lost after many calls to guest services only to get nowhere with them. Secondly the ships 1 of 2 engines broke down which forced the ship to a slow speed to the first port which they did not make in time which forced the cruise to reverse the ports after the ships engine was rebuilt.The whole back of the ship shook violently for 3 days at sea at slow speed and it also shook our 10 deck balcony room facing the back of the ship which lead to 3 sleepless nights in the room. And things only got worse after that so that's why I could be typing for hours about everything else that went wrong and bad with this cruise which was our first and LAST one we ever take. So if you like cramped spaces, lots of people and waiting in lots of lines to do things then cruising is for you, but not for us. Oh and by the way there is no sense in bringing a suit and tie to formal dining because NOBODY get dressed up, but we did and got glaring looks at every place we went. I have attached some pictures of one of the formal dining nights at sea. Read Less
Sail Date December 2019
Casino free but i paid for coffee and no sugar free syrup i couldnt have coffee never again princess very dissappointing staff not friendly food terrible my friend couldnt even cut her chicken. Casino rude people drinks not up to par the ... Read More
Casino free but i paid for coffee and no sugar free syrup i couldnt have coffee never again princess very dissappointing staff not friendly food terrible my friend couldnt even cut her chicken. Casino rude people drinks not up to par the ship was freezing in some parts and hot in others. No wheel chair to get off the ship. Hate hate hate hate hate hate this ship never going on this ship again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! food terrible the same food in the buffet every night! Never had to wait on any other princess ship for any time dinning but on this ship we had to wait over thirty minutes! Coffee and tea line was so long and took forever to get your drink. NEVER SAW MY CABIN BOY THE BED WAS TERRIBLE AND WE ORDER TWIN BEDS BUT WHEN WE GOT TO OUR ROOM IT WAS ONE BIG BED HAD TO CALL FOUR TIMES TO GET IT FIXED Read Less
Sail Date November 2019
This was our first cruise as a family. My husband and I are both in our 30’s. My son is 10 and daughter is 5. Unfortunately Royal Princess put such a bad taste in our mouth that this would be our first and last time on a cruise. We ... Read More
This was our first cruise as a family. My husband and I are both in our 30’s. My son is 10 and daughter is 5. Unfortunately Royal Princess put such a bad taste in our mouth that this would be our first and last time on a cruise. We we’re ready to come back after the 2 day of our 7 day cruise. Here are a couple things why. We were told by our travel agent that this ship would be kid friendly which was not at all the case, my kids were bored the entire time. The Kids discovery is only open 9 hrs a day and they chop that into 3 hours so by the time you drop them off you need to pick them up again which would of been fine if they were actually having fun. My daughter never wanted to go and my son only went because there was nothing else to do for his age. They didn’t have any activities for them outside the Discovery camp. They’re activities were mostly for people who are 60 and above, the only thing my husband and I enjoyed was the comedy show. The food was absolutely awful! Very low quality with no taste when it comes to seasoning. My husband and I both lost weight if that gives you an idea of how bad the food was! Everyday was the same thing only some minor tweaks. If you want good food be prepared to pay for it because all the ones included in your ticket are horrible. Overall we were extremely bored and spent 80% of the time in our room, we felt very disappointed and let down. Please take my review very seriously when making your decision and explore better cruise lines when it comes to food, cleanliness, and Entertainment. Read Less
Sail Date October 2019
This is the worst Casino I've ever seen. Horrible payouts on video poker machines...and only 6 machines on the ship. Payouts are 6/5 for full house/flush...worst in the country ! Royal Flush with 5 bet is only 1500...not the 4000 ... Read More
This is the worst Casino I've ever seen. Horrible payouts on video poker machines...and only 6 machines on the ship. Payouts are 6/5 for full house/flush...worst in the country ! Royal Flush with 5 bet is only 1500...not the 4000 in every other video poker machine. Casino manager is terribly rude ! Unless you lose a lot, he thinks you are a free loader. The library had 22 books in it for 3900 passengers...the least stocked of any ship I've been on. Better bring your own books or you'll be bored to death. Only two dining rooms for anytime dining...and one will only let you in after 7:15pm. NCL is much better at their dining options and anytime is all the time. A much better cruise line for dining. Be careful with your laundry...the cabin steward picked up the bag without authorization, causing a big delay in getting the bag turned in and returned. Disembarkation was badly handled for Elite Members. Read Less
Sail Date October 2019
never again on this cruse line. poor service, skunked beer, engine fire, staff dont speek english, ship leaving port early so no time to see port. rude waiters, problems not addressed, facilities broken and none working. food was cold and ... Read More
never again on this cruse line. poor service, skunked beer, engine fire, staff dont speek english, ship leaving port early so no time to see port. rude waiters, problems not addressed, facilities broken and none working. food was cold and there was long waits because not enough cooks on board. tables dirty in buffey , drinks refills hard to get, everythink cost an extra amount. high pressure photo sales. elevators were very slow and stairs were crowded. coffee was instant unless you but extra package and there is only one place to get the good coffee on the ship. food order were mixed up and you got someone elses food but after a long wait you just ate what is set in front of you and move on. ask for cheese on spagetti and waiter refused and stated "other people on this ship want extra cheese too" really bad service. Never again on princes high cost rude cruse lines. Read Less
Sail Date September 2019
My wife and I were on the Referenced sailing from Anchorage to Vancouver. While the amenities and service were ok, the itinerary compared to the marketing materials were very deceiving. We were looking forward to our first cruise ... Read More
My wife and I were on the Referenced sailing from Anchorage to Vancouver. While the amenities and service were ok, the itinerary compared to the marketing materials were very deceiving. We were looking forward to our first cruise vacation but came away very disappointed. Princess hasn't had the courtesy to respond to this issue I presented to them in writing (Princess if you are out there...this is Ref File 147). Bottom line is that this ship is TOO BIG to sail this passage as shown in the itinerary. Chose another ship or better yet, another cruise line. Item 1 The Princess book '2019 Princess Cruises Alaska' map on page 18 clearly shows the route being the Inside Passage. Page 19 Southbound shows "Cruising the Inside Passage" on Day 7. If there was no intent for the Royal Princess to do that route, it should have it's own map and itinerary. I specifically chose this route because it was to sail the inside passage. Wow, what a disappointment. This was my day to sit on the balcony and see & follow the route of the inside passage on my map. Not to be on the open ocean. Item 2 We had to leave Ketchikan hours early. The Captain said they were 'notified' by Vancouver that the ship was too tall to get under the bridge at the given tide. As tightly run as the ship is, the tide tables/height of the bridge in Vancouver MUST have been known months/years in advance causing us to leave Ketchikan early. So publish this when the cruise is booked so we can chose the appropriate excursions, change ships, etc. We had zero time to see Ketchikan after the Misty Fjords tour. Disappointment #2. Item 3 We got to see Hubbard Glacier on day 2 FROM 7 MILES AWAY. It was barely visible even with binoculars. Google 'Island Princess Cruise Ship at Hubbard Glacier' (a smaller ship) to view the ship in the Ice field and awesome views that are shown. Disappointment #3. All the above is very deceptive marketing and failure to deliver. How can I ever trust another Princess publication or the Princess Company again? Look for another Cruise line. Here's the rest of the cruise information: Ship: Very elegant, but TOO BIG for this route. Dining: The food was generally good and the wait staff was very cordial. The restaurants were generally good, depending on the meal ordered. The Italian specialty restaurant was very good but the 5 course food quantities were over the top. We had favorites in the buffet. The fruit was excellent. Activities: We observed but didn't participate in activities such as dancing, gambling, art, etc. Perhaps next time. Service: All in all it was excellent. The cabin was always clean. We didn't actually interact with the cabin attendant much. Food wait staff was excellent throughout. The tip for Princess: More signs and clarity are in order for folks to know how to leave the ship at port. No one was around to help or answer questions. Entertainment: We really enjoyed the Comedian and the Magician and went to all their shows. The singers were pretty old school in their music selection. It seems something my mother would have enjoyed 40 years ago listening to Lawrence Welk vs what would be good now. Even a 70's tribute band would have been more appealing. Staff: Most everyone was fine, with the exception of the security staff and those putting on the evacuation drill talk who were very humorless. My biggest complaint on Princess staff: I HAVE DOCUMENTED THE 3 ISSUES ABOVE and Princess hasn't had the courtesy to respond to this issue I presented to them in writing (Princess if you are out there...this is Ref File 147). We saw very few children on this cruise. Outside of swimming, there wasn't much for them to do. It's unfortunate that the issues with the trip has had a significant damper on the overall experience for us. I had to rate 'Value for the money' as low because many of the reasons for picking this cruise were not fulfilled. My only recourse is to warn future travelers to not take this ship to Alaska and to carefully check all the fine print that Princess seems to use to skirt around the basic facts. Read Less
Sail Date August 2019
We went on a family reunion cruise to celebrate milestone birthdays and anniversaries. We were very excited to see Alaska and Alaska did not disappoint. Advice for travelers. Princess is a large company which sponsors a lot of the ... Read More
We went on a family reunion cruise to celebrate milestone birthdays and anniversaries. We were very excited to see Alaska and Alaska did not disappoint. Advice for travelers. Princess is a large company which sponsors a lot of the shops you will find on port. Excursions are cheaper if you go through other websites, like Alaska Shore Tours. i was afraid to use them given there were comments made that they might not get you to ship on time. Well, if you know your time you need to be back and pad it by an hour, you are fine. Plus, the people in these town know cruise ship port times as this is their life and how they make their money. Knowing what I know now, I would have researched hikes and excursions for each port city and did my own thing and would have saved considerable cash and gotten away from the constant upselling of Princess. The whole cruise experience is about up-selling. The Lotus spa was nice, I came in for a $119 facial. Was upsold to $189 and recommended to buy $350 worth of product. That was my first day. Then all of the time loud speakers are touting opportunities to spend money. I honestly felt like people were trying to swindle me out of every dollar they could. All I heard about cruises were how good the food is. We did not have one single meal that was good. Honestly it reminded me of a hospital cafeteria food. We dined in a variety of places, but our traditional dining experience the food presentation was so bad! I wish I would have taken a photo of the blobs of food on my plate that I didn't know if it was edible. And this happened several times. We resulted to ordering salads and soup the final two days. if you are a person who prefers to learn about nature, enjoys fine foods and go on vacation to learn about the local people a cruise might not be your thing. We found more fun finding hikes ourselves, finding a dive bar in Juneau full of locals, getting away from all of the Vegas-style excessiveness. I loved Alaska and the people who call it home. Princess if you can do a couple of things to tone down all of the excessive consumption and waste. Provide a guide for the type of cruise experience you want, like lectures - make this a series so those types can easily find times of when they are vs. the massive lists that are hard to identify in the Princess Patter. Just placing a column with a category of the activity would help discern if it is of interest. Read Less
Sail Date July 2019
The food is less than desirable. You will want to EAT at PORT as much as you can. I had Anytime dining and tried the main dining rooms and Allegro for breakfast. The food overall is bland, and I did not take more than a bite or two from ... Read More
The food is less than desirable. You will want to EAT at PORT as much as you can. I had Anytime dining and tried the main dining rooms and Allegro for breakfast. The food overall is bland, and I did not take more than a bite or two from anything I tried for dinner. The main dining rooms were so disappointing I figured the specialty dining rooms had to be better, so I tried Sabatini’s. While the burrata appetizer was great, the pasta was bland, and the lobster was so salty (plus the same salty lobster from the main dining rooms), that I didn’t take more than a bite at Sabatini’s’ either. I even tried the tiramisu but I’m not sure how that was tiramisu. I quickly learned that the breakfast was also poor with the pancakes being hard and anything with eggs salty. I tried the Horizon Bistro and Horizon Court for the rest of the cruise thinking I could find something edible but was wrong…there was zero nutritional value in most of the food offered and the quality was that of a grade school cafeteria at best. I waited in line for the sushi one day thinking that was safe in Alaska, but the fresh salmon and tuna had absolutely no taste. My main diet for the week consisted of the pizza (which was good) and hamburgers (which were OK) on the Lido Deck. I ate as many meals as possible while at port and off the ship. The activities schedule is disappointing. The performances and bands were all sub-par. There was one pianist that I would listen to in the Wheelhouse Bar but that was it. It was the same musicians for the entire trip that played the same songs every day. The comedian/ventriloquist was not funny at all and I lasted 5 minutes before walking out. I did attend the comedian show both evenings and I questioned how Princess allowed him to perform as he was quite offensive to many in the audience for a family show…it was not a 21+ audience only. The itinerary is 4 days stuck on this ship. There are only 3 days at port. The only days enjoyed for the entire vacation were the 3 days of excursions off the ship. All of our excursions were booked directly with the vendors. You will save quite a bit of money so I do not recommend booking any excursions with Princess unless you want to pay more for the exact same trips. Overall, Princess is sub-par and needs to do some bench marking against their competitors. My impression is Princess is a low cost, low quality cruise line for passengers that have never been on a cruise, have low expectations and don’t have any comparisons. Princess marketing itself as being a premiere cruise line is inaccurate. Read Less
Sail Date June 2019
We have been to Alaska several times and always cruised with Princess. This was the WORST ship that we have ever been on. 1. Got on board and ordered a hamburger and it was raw when I got to my table. 2. Out of the beer that ... Read More
We have been to Alaska several times and always cruised with Princess. This was the WORST ship that we have ever been on. 1. Got on board and ordered a hamburger and it was raw when I got to my table. 2. Out of the beer that we drink on the 1st day. 3. Our room that was supposed to be partially obstructed, was TOTALLY !! 4, Went to office , was told they would move us if something else opened up. NEVER They also had us a 1st TIME CRUISERS. 5. The entertainment was the worst that we have ever seen. 6. NO COMEDY SHOWS 7. The food in the dinning room was horrible. 8. The food in the buffet was never good. They offered us, wait for it , A BOTTLE OF WINE ON THE NEXT CRUISE AND A SPECIALTY DINNER ON THE NEXT CRUISE THAT WE PAY FULL PRICE FOR !!!!!! Needless to say we and my brother and sister in law will NEVER Sail with Princess again and I will tell everyone that I can how horrible this experience was. Read Less
Sail Date June 2019
I chose this cruise specifically to photograph the inner passage. Booked the large suite in the back of the boat. Apparently this ship is too large to navigate the inner passage and instead detoured out to sea for a day of watching rough ... Read More
I chose this cruise specifically to photograph the inner passage. Booked the large suite in the back of the boat. Apparently this ship is too large to navigate the inner passage and instead detoured out to sea for a day of watching rough waves. Never notified us of the change either before the sailing or the day of. The suite was nice, deck large bathroom beautiful. The air quality in the suite was horrendous.. There was supposed to be an enhanced room service menu for this category suite but there was not. Prior sailings in smaller suites we were able to order lobster in our rooms but here we could get hot dogs and PB&J. They also charge you a fee for a soda even if you have the beverage package. The one excursion we did was the private Hummer in Skagway. The vehicle was filthy, the heater didn't work and the defroster didn't work as well as the windows in the back were broken. We froze for 4 hours driving with the windows cracked and we had to continually wipe the windshield for the driver so he could see going over the mountainous road. We booked this excursion months earlier so there was no excuse for us to have that vehicle. We also paid for the ship to airport transfer going home. They put us on the wrong bus and we had to go thru customs. Got dropped off in the terminal nowhere near our luggage and no one to direct us. The ship was new and most of the crew had no idea where anything was located. No one knew where to send us to get off the ship, where restaurants were located etc. Onboard activities were mostly jewelry, art, beauty treatments for purchase. The concierge didn't have a clue on most things. The guest services area is too small for this size ship. The Casino smelled so badly of smoke you couldn't even walk by it. Sabitinos was the best restaurant. Crown menu was good, service painfully slow. All in all this was the worst cruise i've ever been on and definitely not worth what we paid for. If you're going to Alaska don't sail on this ship. Read Less
Sail Date June 2019
Travel agent recommended it for our Alaskan cruise. Embankment was the worst. Had to arrange own way to Whittier to board ship when many were shuttled from Airport. We were not on their list of eligible travelers. They could not tell ... Read More
Travel agent recommended it for our Alaskan cruise. Embankment was the worst. Had to arrange own way to Whittier to board ship when many were shuttled from Airport. We were not on their list of eligible travelers. They could not tell us why. The dock was a mad house with people pushing and shoving to get their luggage to the Shore-man. It was raining. The climb to the boat was steep and the transition down from the walkway to the boat had a small ramp that was wet with not rails to assist seniors who could fall due to wetness and steepness, the crew stood and watched many people struggle to go down the ramp without offering to assist. An accident looking for a place to happen. For the most part the food was not acceptable, nothing like the other cruises. They had a Pizza place that had good food but the other restaurants were not good except for the ones that were additional charge. We ate at one of the steak houses on a special occasion that was good but expensive. All the Excursions was not worth the money. The whale watching one, there were too many people on board and when a whale was spotted, everyone ran over to that side of the boat and if you are not fast all you could see was the back of someones head. Took an ATV ride up a mountain to watch wild life and of course nothing was seen. After arriving back home we did our evaluation for the cruise line and gave them a poor rating. They left a message on our voicemail and said that someone from their customer relations department would call us. They never called. They did call our Travel agent and had him call us and tell us that they would not give us any refund. Funny thing, I did not ask for one. They did offer through him a free bottle of wine if we travel again on Princess Cruise lines. I told him to tell them that that will never happen. Read Less
Sail Date June 2019
We chose Princess Cruise line because it had the train connection to go further into Alaska such as Denali and Fairbanks. Plus it was a "higher class" cruise line. I've cruised multiple times with Carnival and my mother has ... Read More
We chose Princess Cruise line because it had the train connection to go further into Alaska such as Denali and Fairbanks. Plus it was a "higher class" cruise line. I've cruised multiple times with Carnival and my mother has done multiple Royal Caribbean and Carnival cruises but we wanted to try Princess out. We're currently in Denali but we've yet to have any smooth transition in this entire trip so I can't wait to see what the next leg from Denali to Fairbanks has... *eyeroll* My mother has been having health issues and is currently in a wheelchair seeing as she cannot stand nor walk for very long. We forked out money to buy a collapsible, electronic wheelchair specifically for this cruise to make it convenient for us and them when we were on the ship as well as with any excursions. Everything we did on this cruise seemed to be a burden. The staff was hit or miss on whether they were friendly. On one of the first days in the buffet area, one of the servers asked if we wanted a beverage and my mother said hot chocolate and water, the server proceeded to tell her that they had machines for that (and points to beverage area where she could get her own). First and foremost, it's his job. Secondly, she was in a wheelchair and had just gone through all the chaos of the buffet lines and trying to find an open seated area where she could easily get in and out of and he said that? No words, so for rest of cruise it was almost embarrassing to ask for a beverage and I would just get my own. The food was hardly good on the ship either. Half the time it looked dried out or just reused from the day prior. My husband and I usually get off a cruise raving about the food. Here, we just wanted to get off the ship for decent food. The room we booked was a balcony suite with handicap accommodations. Which it was all that but much smaller than the photo on the website when we booked it. The photos showed a couch, in which we did not get and it seemed like they just tried to cram chairs into the room where there was no room for them so half the time we were tripping over things and moving chairs around to allow for the wheelchair to be in the room (which they say is a requirement). We tried watching movies on the ship that was on the "on demand" part of our tv but it constantly froze (it took us 2 sea days to watch 1 movie). We called guest services and apparently it was a ship wide malfunction and it was their tv system. That seemed like the only thing the staff knew. I spoke to guest services or any of the staff members about multiple things and they never seemed to know what was going on. Things seemed to break down or run out everywhere as well. Half of the washers and dryers did not work on our floor and even then that seems like more than other floors because people would come from decks below to wash on our floor. The ship seemed very health and germ conscious (which I appreciated) but half the hand sanitizers didn't work, and the sinks near buffet area hardly worked and by the end of cruise, the ship was using tissue paper instead of paper towels for guests to dry hands. Disembarking for excursions was complete chaos. They did not separate those going on excursions and needing off at particular times with those that just wanted off so it was any and all just trying to get off. Being handicap was even worse because they kept changing the deck that the gangway would be connected (I understand due to tide changes) but absolutely NO announcement would specify which deck we needed and even asking cruise staff near the elevators wasn't helpful. They either didn't know or would direct you wrong EVERYTIME. Just trying to disembark off the ship the last time to get on the train to Denali was hell. It was the first time they ever mentioned anything about handicap personnel and expected us to arrive 10-15 mins earlier in the designated location than everyone else. So we do. We wait and then everyone starts filing in and now we have everyone waiting to disembark. We asked one of the workers where we go since it seems about time that everyone is getting out of the room so it was pointless for us to arrive early. He tells us that another person will make an announcement in the room, and not even 2 mins later a guy tells everyone that it's time to go and to line up for stairs. We rush to elevator to see now where do we go and a worker there has no care in the world and doesn't help us get into an elevator to make sure we meet our group but just says to get off at level 5. After 6 elevators go by, we finally find one we can get on and go to level 5. We get off and once to gangway, they say that it's the stair gangway and we need level 4. FINALLY find an elevator again to get to level 4, get off and once to gangway, the staff member sees my mother in her wheelchair with me and my husband behind and tells us that the gangway is steep and asked if we asked for help since no one was available. Astonished and again just frustrated with it all, my husband and I get my mother down the gangway without any help from cruise members. We passed a few of the members with the blue "handicap" helping vests as we went down and they just bypassed us and never acknowledged us. I could go on and on about the issues that we ran into on the ship and our excursions but now we've had more issues still being connected with Princess on our travels up to Fairbanks... I have confirmation from Princess acknowledging that I have a handicapped companion and all amenities (including any/all lodges/hotels) would be handicap accommodated for us. So we get off the Princess railway that got in late and had lost electricity along the way, and then had the wheelchair ramp malfunction. Then we get to the lodge and find our cabin which turns out to have NO elevators and they've put us on the 2nd floor. I call the front desk and they said they are fully booked but will "try" to find a place for us. After about 20 mins, they find some place and it ends up being in tim-buc-too so they at least got us a shuttle up to our next place. We get off the shuttle to our next cabin but they never gave us room keys. I finally hike to main guest services to ask for keys since the desk would not answer any phones and we couldn't find any public bathrooms as my mom, husband and I had to go but couldn't even get into our room. Finally get the keys and ask for a shuttle back, in which they agreed to do and I asked them to make sure the next hotel would not be this inconsiderate of her handicap accommodations. I got to the room to find that the toilet had the flush handle not even connected and we figured we probably shouldn't even leave the room at the rate of our luck since it had already almost been 2 hrs here and nothing was going right so we were told that a pizza place on site would deliver. We called for delivery but their delivery shuttle's battery was dead and they were not delivering and said I had to walk and come get it. I called the front desk for another shuttle because I was not going to wait 30 mins for the lodge shuttle to make it's rounds and then come back with cold pizza after everything. Got the shuttle, waited for pizza and got back to room to find that it was all burnt. We all just quit for the day. We're just ready to be done and go home. Afraid to find out what else could go wrong. We will NEVER be doing anything with Princess cruise line ever again. Read Less
Sail Date May 2019
Took a Mexican cruise on Royal, was my 4th cruise on Princess...all I can say is OUCH! It has been 12 years since I have been on a cruise.....I LOVED (PAST TENSE) Princess until now....I am used to the smaller ships, 2600 passengers, as if ... Read More
Took a Mexican cruise on Royal, was my 4th cruise on Princess...all I can say is OUCH! It has been 12 years since I have been on a cruise.....I LOVED (PAST TENSE) Princess until now....I am used to the smaller ships, 2600 passengers, as if that is small....but Princess really messed up the line...You cant add 1000 more passengers, ditch one pool and revamp the menu so it is like a high end buffet, and I am not talking about the Horizon cafe....I am talking main dinning room...we were told that there was a new head chef for the ship, even the employees were complaining on how bad the food was....1 less pool and 1000 more people means, you aint getting into one....PEOPLE EVERYWHERE, NO PLACE TO GO. HAD WHAT WAS AN OWNERS SUITE, WAS GREAT, BUT THAT WAS IT. The ship was busy all the time, everywhere you went... NO place to just chill without People everywhere....movies under the stars great idea except for one problem...no aft pool so PEOPLE ALWAYS THERE,, NO WAY YOU ARE GETTING INTO THE POOL...Sanctuary pool also BUSY ALL THE TIME and at night kids in the pool as well. .so many people that there are not enough elevators to get around, always always always waiting for an elevator.....and when you are in the elevators, guess what, no air conditioning in them so you are sweltering as you hit EVERY SINGLE FLOOR. As far as food the only place that the food was good was the international cafe off the Piazza. As a suite passenger in the past with Princess, we were treated like royalty..not anymore...the few perks that are offered to the suite passenger does not make up for the lack of service, did not feel any more special then the avg joe who payed ALOT less then I did....Service in the suites only area of the restaurant sucked...had to move to a different area to get mediocre service at best...THE table side special food prep, was not done table side and it was the same every night of the cruise, was pasta with a very bitter tomato sauce.....Head waiter was an a-hole to say the least......even the specialty restaurants were mediocre......there was nothing special about the food, bad in most cases.....heard After was on ROYAL by a few different travel agents that ROYAL has a very bad reputation for most of the things I am complaining about....DO NOT WASTE YOUR MONEY on ROYAL, heck at this point don't waste your money on Princess.....spend the extra money and go on a true luxury cruise line. BIGGER IS NOT BETTER, no way no how! I know some of you haters are going to say some crap to me about something, so I will add this.... I had a hip replacement 2 months earlier and taking the steps was not an option.....and for the haters....go ahead..sling your best shot...I know you are all out there. I had multiple surgeries over the years, hence the reason I had waited 12 years for the trip....I deserved the suite...again haters be very careful on what you say, I have no problem coming back at you. Read Less
Sail Date April 2019
my wife and i just got back last week from our 49 day cruise of south america on the Royal Princess which was a nice cruise even though the captain missed a port and got us late to a few others...but the mini suite we got M105 on the Royal ... Read More
my wife and i just got back last week from our 49 day cruise of south america on the Royal Princess which was a nice cruise even though the captain missed a port and got us late to a few others...but the mini suite we got M105 on the Royal Princess was terrible...simply terrible..we were mislead by the website and brochures about a mini suite...i was expecting a mini suite like the diagram which showed a bedroom, a separate tv room with a couch and a balcony..what we got was not like that at all. Room M105 was just a big room with 2 tvs, a couch, and a bed-plus a forward facing balcony which was pretty much unusable when the ship was moving...i expected a room for tv so if my wife was asleep in the bedroom i could watch tv in the other room and not disturb her...imagine my shock when we just got a big room with 2 tv's and a couch in it...all in the same room..no privacy if one of us wanted to watch a tv show..we complained to customer service on the ship 3 times to see if they could get us moved but never heard back from them..when we got home after our 49 day trip--which was a lot of fun except for our room which we paid the big bucks--i contacted princess customer service...they got back to me after a week and told me that i would get no refund or on board credit due to our disappointment in the room..even though the website and brochure shows a mini suite with a separate bedroom and tv room... in small print there is a disclaimer that says the ship may change the way the room appears..i was not happy to find out about this since i believed i was getting a bedroom and separate tv room with a curtain--not one big room which was kinda like a balcony room we have gotten in the past..i was and still am disappointed with Princess Cruise lines for not having a room as pictured in the diagram on their website...plus i paid a lot of money for what was essentially a big balcony room..so warning to all you Princess cruisers...make sure you know what your room will look like since it doesn't look at all like the mini suites pictured on their website...maybe you should consider just getting a balcony room and not a mini suite like M105 which was just one large room and was terrible..simply terrible.. Luckily the rest of the cruise was great. ..great dining experience in the club class section of the ship.. great bar service...they always knew the drinks we liked every night..and we drank a bunch..we were on vacation..lol Nice day activities scheduled every day.. And the night time shows were very varied..we especially liked the comedians.. So I would definitely recommend this cruise...just not the mini suite M105.. Read Less
Sail Date February 2019
It has taken me a few months to write my review for our cruise. I think this was our 4th or 5th cruise with Princess. The embarkation process was very crowded but the staff at the desk were excellent. The ports of call, except for Rio, ... Read More
It has taken me a few months to write my review for our cruise. I think this was our 4th or 5th cruise with Princess. The embarkation process was very crowded but the staff at the desk were excellent. The ports of call, except for Rio, all seemed about the same. Not much of interest. The food was very disappointing, so much so that we quit going to the dining room and just tried to find the best on the buffet line. The entertainment was disappointing, except for the small groups in bars, etc. Our cabin steward was excellent. The dining staff was excellent. The ship on numerous occasions was either late getting into port or late leaving port. On our last port of call, Buenos Aires, it creating a headache. The ship was late leaving the port before, so we were denied entry to the port by 3 hours. We had booked a day long tour in Buenos Aires - well obviously that didn't happen. We didn't get off the ship until around 3pm. We had many conversations with front desk and the tour desk regarding our tour. No problem with getting the credit, but the tour including our transfer to the airport. We were assured by several people at the front desk and the tour desk that we would still have a transfer. When we were let off the ship we went by bus the a metal building for our luggage. There was no air conditioning and no order to the luggage. You had to try to go from one one of the huge building to the other to find your luggage. We waited in that hot building for almost 2 hours before our luggage arrived. We got in the long line for the airport transfer. After being in line for almost an hour, someone from Princess came over and said we would not have a transfer, there were other people in line that experiences the same issue. We then had to go to another long line (had we known we would have been in that line to begin with) for a taxi. We waited another hour to get a taxi. Thankfully, we had a 9:30pm flight. Even with that late of flight, we barely made it, that was due to a short line for security. The service by Princess was inexcusable. We have sailed around 23 times over the years. I have to say this has soured by taste for cruising. I'm sure we will cruse again, but we will try river cruising next. We will never take a Princess Cruise again. Read Less
Sail Date February 2019
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., ... Read More
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., and rarely heard any comments back. We would just get an awkward stare back. Hardly saw any staff smiling or speaking with passengers. Ordering drinks from the bar was a horrid experience I felt like we were putting them out with the disgusted looks we would get. Again, I have been other cruise lines and none have compared to the bitterness we saw with the staff on Princess. We felt like we were needing to be congenial to them. One positive thing with the cruise was their food. The two formal nights we were served with high quality food. The chefs do an outstanding job. Management really needs to dig deep and find out why their employees dislike their jobs. You are going to continue losing business because of the lack of positive customer service. I suggest traveling on another cruise line to see what customer service should be like. Read Less
Sail Date December 2018
Where to start? First I made arrangements due to dietary requirements as I have gluten intolerance. Get on board and there was no gluten free food except gluten free pizza that was sometimes not bad. Sometimes it was awful. The dining ... Read More
Where to start? First I made arrangements due to dietary requirements as I have gluten intolerance. Get on board and there was no gluten free food except gluten free pizza that was sometimes not bad. Sometimes it was awful. The dining room lectured me about ordering my food the day before even though I had just boarded the ship and gave me very limited options and advised if I did not order the day before they would not have food. The buffet had nothing but really bad gluten free desserts. Princess Cay, besides being a waste of time, had no gluten free food except for fruit. The staff on the Royal Princess was extremely rude. I was scolded every time I asked for gluten free food event though I let them know at the time of booking. i complained about cigarette smoke on our balcony and was lectured by the ships guest relations that I should have known the ships amenities and it was my fault for selecting a room above a smoking area. Over with a few exceptions the ship staff was rude and condescending. It was a long week of putting up with being scolded. Went to the buffet a few minutes before they opened. Food was out and other were helping themselves. My wife had her food yanked out of her had and was yelled at for taking it. Asked for a supervisor who was extremely rude. He then proceeded to grab and squeeze both of us by the shoulder when we asked for his supervisor. There is never an excuse to touch your customers. Now on to the spa. We were celebrating out 15 year anniversary and I decided to schedule a massage for my wife. never did I expect that the massage would leave her in tears and pain. Fist they follow you around the spa and do not give you any privacy. Than she had a awkward massage with no music playing and and the massage was mediocre at best. She let the therapist know she had plantar fasciitis. at the end of the massage she bent her food leading to her yelling in pain and then she informed her the massage was over. She then tried to sell he all sorts of over priced items. When she was leaving the massage in pain and tears my wife let them know she was dissatisfied. There immediate response was that they would let the therapist know she didn't like it. At this point my wife was in tears. A manager came along and actually provided the one of the only resemblance of good customer service that entire week. She listened to my wife apologized and offered her a discount. There are so many instances of poor customer customer service during our week on the Royal Princess. Overall with the exception of our cabin steward, one waitress at the pizza restaurant, the party band and the piano guy, the staff on this ship were terrible. I almost forgot to mention the fitness area fitness area. First it is too small. They charged extra for fitness classes and then tried to sell you overpriced insoles. here is not enough equipment. For example, 5 yoga mats for a ship f over 3000 people. You would think after ripping people off they could afford more yoga mats. I think I own more yoga mats. If you are looking for good food, to be treated with respect and to not be bored out of you mind, go on any other cruise line. We had an awful experience on Princess. I complained to there corporate guest relations who offered me a $150 on board credit and refused to do anything else for us. When I asked for the customer relations manager she told me that i could not talk to anyone above her and any attempt would come right back to her. My advice based on this experience is to read reviews. After our cruise I realized that our experience was a lot more common. I wish i had spent more time researching Princess. I feel ripped off and I enjoyed time with my wife but had a miserable time on the Royal Princess. Read Less
Sail Date December 2018
We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with ... Read More
We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with Princess ever again...never! There were so many bad customer service issues I really don't know where to start, so best I start right from the beginning: 1. We are Canadian and our booking was from a Canadian email advertisement priced in Canadian dollar. We book directly with Princess and received a random agent. We received our booking confirmation with all the details including our flights. A few days later (wanting to upgrade and book our seats) I contacted the flight carrier only to find out that our flight confirmation number does not match. We contact Theresa and leave her a message once in the morning and again in the afternoon to no avail so the next day I call her again, this time instead of leaving her another message I press zero to get another agent...guess what...they won't speak with me. As soon as you provide the requested booking #, they said I have to speak with Theresa and puts me back to her voice mail...wow turns out Theresa was sick for 3 days and during that time I am stuck with no assistance! Not sure why the flight reference numbers didn't match but eventually I get the proper number and I book my seats but not after wasting about 2 hours with the various agents, Theresa, Delta, and WestJet…and it was Delta that got me the proper reference number for my WestJet flight from Toronto to Fort Lauderdale…what a waste of time! 2. A week later I receive another email from Princess advertising the Beverage Package but when I went to purchase it, I find out that it was quoted in US dollar...why? They know I am in Canada...everything else up until then was quoted in Canadian dollar...again frustrating but I buy the beverage package for us. 3. I learned that if I pre purchase the Internet Package online prior to the cruise I received a 20 min bonus per 100 min package. So I purchased a 200 min package and get a total of 240 min (40 min bonus). However, when I got on the ship, my Princess App did not show I had a package. After wasting time with the Purser’s office I learn that they provided a credit on my account and I have to waste time to re-buy the closest package I pre-purchased online and then waste more time tracking down the "Data Communication Manager" to ask him to add my bonus minutes...really! What a waste of time yet again! 4. Turns out that the internet was more frustrating than it was worth so by day 3 and 6 minutes of use trying to log into my office emails, I complain. The response from the purser's office..."ok then cancel" to which I said ok please cancel...he says, I have to contact the Data Communications Manager...lol So while I am upset an Officer named Oggie appears. After hearing my story he says he'll take care of the cancellation and committed to calling me to confirm the cancellation. It was late at the time and knowing we were staying up i asked if he could not call us before 10 am the next morning to which he agreed...guess what, at 9 am the phone rings, its the Data Communications Manager and he says, "I understand you want to speak to me". The guy didn’t have any idea and so I have to explain my situation all over again…I was upset but i stayed calm and asked if I could cancel, he says ok but get this…instead of crediting me back the full amount paid, he charged me for the 6 minutes I used...lol OMG really!!! 5. While on the ship, we had to go to the purser's office another 5 times to correct billing errors. We both had a Beverage Package, how is to possible that they charged us for water twice, a beer once and a glass of wine once...5 times on 4 errors because we had to go twice for the beer charge. Once at Princess Cay Island, twice at the buffet restaurant and once even at our dining room. I don't get it. And each time, we had to wait in line and had to speak with a rep who took forever to figure it out...good lord we had a beverage package, how difficult is it to rectify...and why the mistakes to begin with! On one of these occasion, after waiting the rep looks up from her computer and says "WHAT"...not how can i help you etc...she actually said WHAT. My wife almost lost it! 6. Our last evening, I call the front desk to request a wake up call for 6 am…done. Turns out that we were out a little later than expected so I called the front desk to change my wake call time from 6 am to 6:40 am…figured we’ll get a little more sleep but for fear they will make a mistake I decide to cancel my 6 am wake up call 1st…so I did, asked for it to be canceled. After confirming it was canceled I requested a new wake up call for 6:40 am…sounds simple, nope. The phone rings at 6 am, begrudgingly I get up by myself and run upstairs for a quick bite…I come back and now my wife is upset as they called her at 6:40…they left both wake up calls…I just don’t get it. We don’t expect to be waited on hand and foot but this was the worst service we have every experienced. Thank the good lord we went with another couple and met some great people on board. Our room steward was great and most of the staff were fantastic but the food was not nearly as good any of our other cruises. We will never cruise with Princess ever again...I hope this was helpful :) Read Less
Sail Date December 2018
The internet, phones and tv was up and down. They need to fix the phone problem because someone is going to have an emergency and not be able to call for help. Entertainment was okay. Food options were very disappointing. Very few ... Read More
The internet, phones and tv was up and down. They need to fix the phone problem because someone is going to have an emergency and not be able to call for help. Entertainment was okay. Food options were very disappointing. Very few vegetarian options. If you are a carnivore, you have it made. We were on the crown last year and it was so much better. Ports were good. We had not been to three out of the four. International cafe is normally a highlight, but options were repetitive and limited. Room service was prompt, with no issues. The best part of the ship is the retreat. Our balcony was aft, there was no privacy from above. We only experienced the soot issue one night. Our cabin steward did a good job. Overall it was not our best cruise and not our worst. We’ll definitely choose a different ship next time. Disappointed since this was our third trip on the royal. Has definitely gone down from our past two voyages on her. Read Less
Sail Date December 2018
Royal Princess Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.9
Entertainment 3.5 3.8
Public Rooms 4.0 4.3
Fitness & Recreation 4.0 N/A
Family 4.0 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.0 4.2
Value for Money 4.0 N/A

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