There were 6 of us on this cruise with two under 6 years old. One of us had platinum status so we boarded immediately after checking in. The food was excellent on board. My medallion steak on the 2nd night was the highlight of eating. Even better than the rib eye at the Crown Grill. We only got off of the ship at Mazatlan for 30 minutes. We stayed on board with the little ones playing in the pool Things that I think Princess got right: Concerts at sea on the big screen. Neat concept. Excellent sound system . MUTS except it was cold. Even the blankets weren't enough. Negatives: This is the first time I felt a ship was crowded. People were everywhere. Shows were packed. Sometimes it felt good just to go to our balcony to get away from the noise. The walking flow in the ship is designed poorly.There are several places in the buffet , pool areas, and deck six shopping areas where you get funneled down to single file each direction. If a waiter has a tray you have to stand aside to let them pass. Or if there are are slow walkers, the traffic backs up. On our last night I ordered a hamburger off the left side of the menu and asked if to be cooked rare. They asked for my room number because I asked for rare. Then it came well done. Too late to ask for it to be cooked properly. Everybody else at the table was eating. Disembarkation was easy as we carried out luggage off. Read Less

Nice ship. The new Medallion Service is a winner. Each guest has a little medallion that pretty much does everything. You can track members of your party, helps you with directions, unlocks you door as you approach, is used to all purchases of any kind (the ship is cash less), and other things. I purchased my internet ahead of time for a flat rate of $55 and it was by FAR the fast I've had at sea. Download speed was usually 4mbps or better. I think you could stream Netflix or Prime Video but I choose to download movies and TV shows which worked great. Buffet area is the best organized I've seen on my 5 cruises. Anytime and Traditional dinning are good as always on Princess. This ship did not have a Curtis Stone venue which we thought was great. I don't think the ship had any of the Michelin Chef on this ship. We missed this We attended the Entertainment Show every night. It was good not great. The Princess Live Game shows were great fun, and you could watch them On Demand the next day. Wish there were more. Other activities were pretty much cruise ship standard. Read Less

We needed to get away and my husband booked this about 2 months prior to sailing. We were towed by a tug backwards out of San Pedro port. I guess the sship is too big to make a u-turn. The food was what you would find on a typical major cruise line: not great, not horrible. My husband calls it banquet food. The only complaint I had was with the scheduling of activities. We had late dining and there were too many times where we couldn't see the production shows, go to trivia, or the game shows because of conflicts with dining. We decided not to get off the ship in Cabo as we don't really like the hassle of the tener ports. In Mazatlan, we took a tour with Flavor Teller and had what the locals refer to as 'second breakfast'. The tour was excellent and the food to die for! I highly recommended Miike (Micah). We took a cooking class in Puerto Vallarta with Cookin' Vallarta where we went to the produce and fish markets with the Chef and then to his home for the cooking lessons and lunch. It was very informative and the food was great!. I also highly recommended Enrique and his hospitality. Embarkation was mainly smooth, although the Ocean Ready signage needs to be better. We were Ocean Ready but didn't see any signs and ended up at a regular check in desk. It took a little longer because of that because they weren't really sure how to handle us. It was probably the fastest and easiest debarkation we've ever had. We had breakfast, and pretty much walked off the ship, got our bags, went through CBP and got to the car in about 10 - 15 minutes. If it was always like this, we would travel more often! Read Less

This is my 3rd cruise w/ Princess, and 2nd on the same route. The ship’s decor and public areas are kept neat and clean while our cabin were always pristine. Dining is a big disappointment, both buffet and formal dining, food are either average or below, very poor quality, and salty at times. Ship crews need to smile more and learn to throw pleasant greetings - it’s a stressful job but this is a customer service oriented business. Shore excursions are fun especially with booze included, food are not impressive, no varieties except selections of chicken, pork and steak tacos. Most of the excursion locations are overflowing with other cruise passengers that it’s like a zoo out there - not enjoyable seeing people instead of learning what the excursion is all about. These locations could have served a premium drink instead of unlimited watered-down drinks. Embarkation and disembarkation are well managed and efficient. Read Less

We were three couples trying out the Royal class ship first time as they moved here to our West coast. Embarkation went well even with some confusing information about a late boarding due to drills, we arrived at 11am and were aboard with our elite friends at 12:15pm. The ship is very nice, we liked the larger Piazza and the entertainment was scheduled so that only one band was playing in one area at a time so the sound would not conflict. We did miss the Explorers lounge here, but Wheelhouse was great and bar service very good. We had the beverage package and had no problems getting drinks, however the Ocean Now app is not yet working to order from your lounge at the pool. They did have some servers walking about on the pool decks but you'd have to get your own a lot. The lack of aft pool was missed, but that nice terrace is great back there for breakfast and service was immediate once you sat down getting your coffee and drinks. This buffet is the best at sea that we've seen so far.....just amazing. Entertainment was great, MUTS had good movies, deck party was fun, forward theater worked well for us we never could not find seats for any show. We had anytime dining and made reservations some nights, the staff needs more bodies to keep up with tables. When someone would order a glass of wine it did come within ten minutes or so, coffee always showed up before dessert so they did pretty well. Quality of food we thought was good, prime rib, lobster (got two tails) most of us enjoyed our selections. The meddalian is not working fully yet and we thought is was more of an annoyance at this time...there are tech staff all over the ship working on things. Coffee up in buffet is brewed so did not need to go to IC for good coffee if you like black. We did miss the promenade walking deck for sure, deck 18 is too windy to use some times. Overall we had a great time and would sail this class again. Read Less

We always choose Princess. This was convenient because we arrived at the port by bus chartered by Murdock Travel here in St George, Utah. We love your Horizon Court. It has a great variety of food to choose from. Also traditional dining was excellent. Those that waited on us did a great job. The one complaint we has have was at the Crab Shack. We have enjoyed crab legs in the past on previous cruises but those served that night were fishy and tough. Those that waited on us were excellent. The entertainment in the Princess Theater was outstanding. We especially enjoyed the individuals that were guest performers. Our room steward Dennis, was cheerful and very helpful. We are always impressed with all those that work on the ship. Everyone was very friendly and always looked very nice. We have sailed over 25 times on Princess and will continue to support this fine cruise line. Read Less

We choose this cruise as it went south rather than the 4 day cruises we have done in the past. The weather did not disappoint. I was worried about the size of the ship, but there was no need to. With the areas organized the way they are, there is always a place to find solitude if that's what you want. Yes, if you want to sit in a specific area for Princess Theatre or Movies Under the Stars, you must get there early and yes, we found lots of people saving spots, but we got to those areas early enough (usually an hour early) and found what we wanted. The Entertainment was fantastic. We went to the early Princess Theatre production every night. Horizon is amazingly large and easy to navigate which we were so pleased with that we never even made it to the dining room on this cruise. We did not choose a cabin that we liked, as we were directly under the area of the outside burger place, and during the day there were chairs scraped across the floor and lots of foot steps overhead, but it was absolutely fine in the evening and at night. Service was terrific. Wherever we were, lots of people asking if we wanted or needed anything. I cannot say enough about our Stateroom Steward Christian. He always remembered our names and if he was going down the hallway, he would open our door for us before we even got there. Medallion is still in it's infancy and we only used it for opening our doors and to pay for drinks and merchandise. Messaging was easy (as long as you check frequently). Overall, yes, we would do this specific cruise again and yes, we would choose the Royal Princess. Read Less

We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite status and laundry service was charged. Was very difficult to get charges removed. It was necessary for us to visit the service desk multiple times before the correction was done. Horizon staff not accommodating. We had to ask for drinks several times and we were told if we didn’t like something we could move. Our bedding was good. We would have preferred a top sheet for cover. The ship was not user friendly. Difficult to navigate from one end to the other. Other ships seemed much easier to get around on. We will continue to use Princess however we will probably reserve other ships. I’m not sure we will travel the Royal Princess again. Read Less

This was our first cruise and everything was above expectations! The crew, service, entertainment and food was excellent. Everyone was always so very helpful, always greeted you with a smile and did everything they could to make sure you were satisfied. We enjoyed the variety of food they offered and all the different restaurants to choose from. The bars were very nice with great views to sit and relax and enjoy your day or evening. The entertainment was great and a lot to choose from. They have something going day and night to fit your schedule. Or you can even go and relax by the pool and watch movies under the stars! Amazing!!! We did not know what to expect since this was our first cruise and we are so very pleased with the whole experience!!! We are looking forward to our next cruise and will be booking with Princess again soon!! Read Less

Full disclosure, we are avid cruisers with 20 trips on different lines. Royal Caribbean always ranks the highest on our list. Our 7 day cruise started with a mis-placed suitcase that was not delivered until 7 p.m. after several calls and visits with Princess supervisors. Disappointed that after many promises of return calls none we received, including no apologies for the major delay. I should mention that we did receive our other 2 bags soon after boarding at 2 p.m. Our travel partners that checked bags at the same time and location as ours received their bags on time. Princess boarding process is lengthy and cumbersome. A lot of waiting to board the ship. The new medallion system needs improvement. This controls your door locks, however it opens the door at least six feet as you approach your stateroom and leaves it open for 10 seconds after you leave. We also do not like the fact that your names are displayed outside your door on a screen 24/7. Cabin, a mini suite, was fine, however the bath area shelving was very dusty. No greeting from cabin steward or other interaction throughout the week. Dining on Princess was a disappointment. Late seating first night had us on the worst location for a party of four even with advance reservation prior to sailing. We were moved to a much nicer location after speaking to a supervisor. In general staff not real friendly, with the only exception being our dinner waiter and his assistant. Breakfast staff in the dining room not gracious or accomodating. The front hostess was boarder line rude. Lunch in the dining room also fell below service expectations. Note we never ate off buffets since food quality tends to be poor. We were very surprised that dining room and specialty dining room food quantity was also just average, nothing to be excited about. With all the hype for the Executive Chef, he was more “show” then delivery of quality food products. Granted the ship serves thousands of meals, there are other cruise lines that do a much better job. On board entertainment was fine with the same production shows typically booked on other lines. Shore excursions were also average. Recommend booking early as many popular tours were sold out by the time we got on the ship. Disembarkation for us was difficult, we had to carry off early due to an airline flight change. Very long lines and what seemed like miles of dragging bags. We will not do that again. Bottom line, unless you want the ports that only Princess goes to we recommend you pick another line. Our experience with Royal Caribbean with 12 past cruises has always been very good to excellent. Last comment, we saw very little management presence and almost no management interaction with passengers. Dealings with “Supervisors” was frustrating. Follow up promises never fulfilled. , Read Less