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18 Costa Serena Cruise Reviews

Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it! Several times I tried to contact Costa by email prior to departing with some ... Read More
Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it! Several times I tried to contact Costa by email prior to departing with some requests but to no avail, they don't seem to acknowledge any sort of email enquiry. So why was I suprised that when I tried to call them they didn't answer the phone either? To my better judgement we decided to go ahead with the cruise, as we particularly wanted to see this side of the world & with only Costa available to this area we had no choice. We spent 3 wonderful days in Dubai staying in a lovely hotel before boarding the Costa Serena. (Wish we had stayed in Dubai now!) we wanted to board the ship during the day but all the information we had told us we could only board after 8pm. What utter rubbish!! We decided to go to the port early & try to get on board. Evidently people had been boarding since about 1pm, we got there about 4pm. My first impression was at the port, there was one girl doing the check in with a face like a fish and no courtesy what so ever. On other ships we had to leave a deposit on either on a card or cash, nothing was requested here? On arrival into the main atrium I found it dowdy and gloomy with not much light. The decor was appalling!! Then I noticed what sounded like drilling and chipping noises, LOUD!! When I looked up on the next deck there were maintenance men working on what would've been the shops? I just assumed that perhaps it was something they done when in port? How wrong was I, the work was continuous the whole duration of our cruise. The noise limits were endless. You couldn't sit to relax with a drink you couldn't hear the music being played for the horrendous sounds coming from the workforce above. We then ventured to other parts of the ship to find some areas divided where some areas were not accessible, workmen were walking around the ship carrying huge boards of plasterboards over guests heads?? What have we come to I asked myself?? As our cabin was not available until 8pm & we couldn't access our bags as all the doors to the cabins on each deck were not only shut but locked?? We had no choice but to arrive in the dining for our evening meal in the clothes we had travelled in.lucky for us we had a table of 6 & we were all English ( not many on board) the waiters were very attentive but we did seem to wait a while between each course. The choice was not very large (compared to other cruise ships) & the food was not very variable and tasteless. We were on the all inclusive drinks package & it was worth every penny as the drinks on board were expensive. Only trouble was you were not allowed a bottle of water it had to be a glass! The dining room was fine for the evening meal we ate in Vesta restaurant, but forget having breakfast or lunch there, it was a nightmare! We went twice to each then forgot it. The service was appalling & so was the food. Once I waited 20 minutes for a coffee?? So we went to the self service restaurant on deck 9. Although it was the same choice every day, breakfast was continental, cereals, fruit, pastries,anything that was suppose to be hot clearly was not & the waiters made no attempt to clear the tables until you walked away & had finished. At lunchtime there was pasta, carvery, salad, bread, soup & desserts of fruit, cakes of some description. It was not horrendous but the only trouble is after getting your food there were no tables available so by the time you found a table your food was cold!! The bar staff that continually parade around the restaurant conveniently chose to ignore the British guests unless you were lucky enough to grab one & ask them to serve you. The entertainment team were very amateurish & the shows were the worst I've ever witnessed. The first was a magician, we walked out half way through it was unbelievable! Most of the staff had a couldn't give a damn attitude & it became very stressful! The noise & dust from the continuous Maintenance going on around the ship really ruined our cruise along with the attitude of the staff, the dim gloomy cabins and dreadful decor on board, together with the awful entertainment and plain unimaginable food made this our worst cruise ever! The jacuzzi turned my new swimsuit brown (far too much chlorine in the water) when I complained to the guests services they were not interested & told me to claim on my insurance?! After a lengthy argument with them I demanded to see the Captain, who obviously doesn't deal with such trivialities!! I was told it will be dealt with & a letter will be with you within a few hours with a decision as to what can be done. After 8 hours I had heard nothing so returning to see them I demanded to see someone of higher authority. When speaking to her I was told nothing can be done on board & it has to be dealt with when I get home. With my previous experience of trying to contact Costa I don't hold out much hope?? There attitude was unbelievable & they really couldn't care less. The queue was so long when we had finished our meeting with her & everyone was complaining about one thing or another. There were several pools on board, we decided to use the "Adult Pool" at the Aft of the ship on deck 9. Unfortunately though this was not adhered to as plenty of European kids decided they would use it "bomb" every guest using it! The pool attendant asked them to use but as in the case of many situations they decided to ignore it!! The pool slide was out of action the whole duration due to maintenance but actually no work was seen to be done? The 4D Cinema was not in English & had no sound!!! Unfortunately for everyone on board on Thursday we experienced a sandstorm which meant that we couldn't really get off the ship back in Dubai. This meant it was another day we had to endure the ship! There was no additional entertainment to enjoy and soon the ship became very full with lots of disgruntled guests hanging around. im not convinced that the ports of call in Oman were of any interest, in particular Khasab! We thought as many guests did that they should forget Khasab and have 2 days in Abu Dhabi where there was so much more to see & do & not enough time for only having 1 day. Probably though knowing all the savings Costa was trying to make this was just another? So to sum it all up, would I do another Costa cruise? NO WAY NOT IF THEY PAID ME!!! Someone recently wrote saying this was the Ryanair of cruise ships, this is an understatement!! Read Less
Sail Date March 2015
Whilst not a major cruiser we have completed enough to know this was the worst of our experiences and total rubbish. We will never cruise with Costa again. As part of a package advertised on cruise critic we spent 4 days in Dubai then 7 ... Read More
Whilst not a major cruiser we have completed enough to know this was the worst of our experiences and total rubbish. We will never cruise with Costa again. As part of a package advertised on cruise critic we spent 4 days in Dubai then 7 days aboard the Costa Serena. Our first dissapiontment was being transferred from hotel to port embarkation arriving just after midday to be told we could not gain access to cabins untill 8pm. Whilst annoyed and frustrated we did notice some passengers sleeping on the more comfortable seats who had arrived around 9am following overnight flights from the uk. Imagine how they felt. We couldn't understand this as the ship had docked the previous day early morning. At app 5pm we were allowed to board to gain access to the buffet restaurant to at least get something to eat. Getting to our cabin at app 7.50pm we found it to be a reasonable size and comfortable. At breakfast we chose the Al la carte restaurant preferring not to get involved in the rush at the buffet counters. Orange SQUASH was available but when I asked for orange juice I was told there is a charge of normally €4.50 (but was on offer of €3.50). At the end of breakfast, filter coffee was served but a choice of say, cappuccino or latte etc incurred a charge of €4.50. It was interesting to note that following breakfast orange SQUASH machines were switched off and not available at any other time although orange juice could still be purchased. Again at dinner, coffee was only available if purchased. A drinks package was available to purchase at (alcoholic) €25 pppd or (non alcoholic) €15 pppd. I did experience many passengers complaining that having purchased the alcoholic package, were disappointed to find that when selecting wine it was house red or white. If you wanted a particular wine, say a Chardonnay or Cabernet, you would have to pay for a bottle (not even a glass was available). There was a staff service charge of €8 pppd, and whilst I did not have a problem with this I objected to a 15% surcharge on all and every other purchase. Why not just add it to the price. Even to request a bottle of water cost €4.50 plus 15%. Water was available in the cabin but again only from the mini bar at the usual cost. There was a cinema available but again a charge was made. A small pizza restaurant was available but again, at a charge. There was a large amount of maintenance work going on and many passengers made complaints although we were not personally affected. Talking to fellow passengers it became apparent that almost everyone was dissatisfied with the whole experience. Talking at breakfast to an elderly retired Italian lady professor and a seasoned Costa cruiser, she was most disappointed. She had made numerous complaints and vowed never to sail with Costa again. The evening dinner was excellent and could not be faulted and we were fortunate to have a table of 4 other very pleasant passengers. We were very puzzled as to why the farewell dinner was held on the Tuesday when the cruise didn't end untill the Friday . The entertainment provided by our waiter/catering staff was most amusing and enjoyable. The evening entertainment in the theatre was ok, not great but not bad. Shore excursions were expensive and as usual, could be purchased at dockside considerably cheaper, particularly the "Big Bus" tours. I elected to complete a customer survey/questionnaire online via an email to be sent to me by costa, interesting to note, no survey/questionnaire has been sent to me. Maybe they don't want to get my opinions. Read Less
Sail Date March 2015
We have just returned from the worst imaginable cruise possible. We expected to go on a cruise of Dubai and the Jewels of the Emirates. On arrival at the Costa reception desk in Dubai we were handed a letter stating that minor works were ... Read More
We have just returned from the worst imaginable cruise possible. We expected to go on a cruise of Dubai and the Jewels of the Emirates. On arrival at the Costa reception desk in Dubai we were handed a letter stating that minor works were in progress on the ship with minimal disruption. What a farce. Much of the atriums on the 4th and 5th deck levels were cordoned off and also a major area at the side of the grand bar on deck 5. Major building works started from about 7.30 am throughout the day and into the early evening. The noise was horrendous with the noise of hammer drills, kango's, angle grinders and arc welders in continuous use. Our cabin was directly above major works on the 5th deck atrium. The continual noise coming up through the floor made it impossible to stay in our room at any time during the day. My wife suffered from headaches and a migraine and I had quite a few coughing bouts due to being asthmatic which made my condition far worse than normal. Also there was constant stenches from solvents and burning of metal caused by angle grinders. The builders and some staff were wearing protective dust masks at various times, but no consideration was given to any of the passengers. It was a relief when the cruise finished and we were heading back to the airport. This ship should have been taken out of service and put in dry dock to carry out the extent of the modification required. Read Less
Sail Date March 2015
I really don't know where to start! A disaster from day 1. This was my 13th cruise and without any shadow of a doubt the worst ship and company I've ever sailed with. There were however 2 good points......1. The few nice ... Read More
I really don't know where to start! A disaster from day 1. This was my 13th cruise and without any shadow of a doubt the worst ship and company I've ever sailed with. There were however 2 good points......1. The few nice passengers we met 2. Getting off the ship Never have I encountered such, rude, ignorant, miserable, unhelpful crew. EVERYTHING was a chore! If you want a drink fetch it yourself. We asked to be seated on a table just for 2 people at the lunch service, which I wish I'd never bothered for the trouble it caused. The waiters were mocking us for even asking, the reply was literally 'no, full' Don't expect to have a choice of beverages, every wine I picked on the wine list was out of stock until they eventually TOLD me which wine I could have. Same with the beers, again I didn't have a choice. The ship was full and yet no stock. Only 1 shop was open on board, the rest were screened over and a sign on every window closed for maintenance. As was the smoking room (closed after 2 days of sailing) and which will apparently never open again so wherever you may be on the ship you have to head to deck 10 outside. 3 days we went without air con EVERYWHERE on the ship. When I enquired the reply was simply 'later'. 1 morning we awoke to our toilet not flushing, again when enquiring all I got told was 'later' one and a half hour later still the same reply, I said I really need the toilet what am I supposed to do? 'Use a toilet on any deck at the front of the ship' why this couldn't have been explained the first time we asked I will never know. Rude rude rude! Food......rubbish! Bland and some items inedible, wouldn't have fed them my dog. The veal shank was a mass of jelly and fat. The buffet.....good luck! We paid every morning to get breakfast in the cabin for the safe option as trying to even get near the food stations is a fight.....and believe me the food ain't worth fighting for. We nearly got off the cruise early in 2 ports as we were so fed up. LUCKILY for us we were disembarking a day early anyway due to flights and even though we'd still paid for a full 7 nights cruise, our cruise cards got cut off on our last night even though we were in credit with the ship! They owed us and we couldn't get a drink! It's not worth your time even complaining onboard because nobody could care less. There's no apologies, you get a grunt, a huff or a 'later'. The cabin was ok, we had a suite but no robes, slippers or fruit bowl, other suites did. I mentioned this but apparently to have those amenities you have to pay for butler service? All the fellow passengers we spoke to (English) said the same as us.....never again! The best part was getting off the ship which we didn't get any help with our cases. Conveniently that day we were told 'today no porter service' so 2 women travelling alone struggled with 3 cases weighing 27kg each down the gangway. To be fair at this point I couldn't have cared less, I would have carried them on my head just to be off that pathetic excuse of a ship. We had a fantastic 16 day holiday before embarking on the cruise and this just spoilt the holiday. Like I say this was my 13th cruise and have never had to make a complaint before. Please think twice before booking on this cruise. You will save yourself a lot of hassle and money. Far better companies out there than costa and we will be taking this further in hope of being compensated. Read Less
Sail Date March 2015
Now where do I start.  Having done dozens of cruises with the likes of Princess,  P&O, NCL, Celebrity and Royal Caribbean I have learnt that apart from small differences in presentation,  the typical fair of different ships and ... Read More
Now where do I start.  Having done dozens of cruises with the likes of Princess,  P&O, NCL, Celebrity and Royal Caribbean I have learnt that apart from small differences in presentation,  the typical fair of different ships and lines is pretty much the same.  Happy friendly crew,  excellent food from the buffet from breakfast to last thing at night,  pool side burger bars,  elegant dining rooms with silver service with the best food available,  specialty restaurants, lots of great bars,  to show and entertainment everywhere. This is NOT what you get on COSTA!!! Having just returned from a weeks cruise on the Costa Serena I can honestly say it has been the worst cruise I have ever been on (after completing 15). Ok the ship is clean and much to the best efforts of the staff (who look shattered due to the long long shirfts Costa make them work), things just don't flow like a good cruise should.  I'll go through the points that will show how poor Costa now is:  *Grumpy shattered staff - Talk to staff on any ship you understand how they work for lengthy contracts without any days off, but at least they get decent down time and breaks, the odd half day and rewarded for service by tips and staff competitions. On Costa staff have two shifts and one being 11 hours long and they even get diddled out of their automatic tips by the company. Even with their best efforts you can understand why they are how they are.  *Closed, closed, closed - If you like taking your watch off when on holiday and eating/drinking at your leisure forget Costa.  During the day the buffet is your main option,  but only for short time slots for the serving of hot food. Open for breakfast, 1030 closed. Then open at lunchtime, but be quick as two hours later is closed again,  and the Dessert will always be fruit salad! They do rolls around 4ish, but again they are not great. Other than that, the buffet is closed. No evening meal option. The poolside burger bar, only open for an hour or so at lunchtime,  but don't worry, as you wouldn't eat from here anyway with its grey meat.  The beef and chicken burgers look and taste the same. The best description being cheap meat.  *Food - The food on board is limited, after the cheap bland delights of the day time buffet,  you have the option of your evening meal in the main restaurant.  Poor service,  no banter with the waiters as they have too many tables to serve, and the food.... Bland bland bland.Specialty restaurants (where you have to pay extra) consist of pizza, the same that was free during the day,  or an Italian. No snack bar,  no cafe in the atrium, but there is room service,  if you pay.  *Drinks packages - The all inclusive package should be called the 'some included' drinks package. It costs the same as other lines but virtually everything is excluded from the deal.  *Water - Costa will serve you alcohol all day and all night,  but you can only get a glass of water if you pay.  Even with your dinner no iced water.  And just to make sure they can get some more money out of you, they turn the water fountains off in the buffet when it closes after lunch. Captains drink reception - Nope there wasn't one. Bridge updates - No announcements from the captain giving you an update on your voyage.  *"Just for Crew" "Just for Crew" - Crew safety drills being piped in full volume lasting for hours into passenger cabins. *TV - Cabin TV film channels not operating,  instead showing safety drills on loop. *The ship - It is clean,  very clean.  But good is it ghastly.  It's decor looks like the inside odd a sea-side amusement arcade with dark blue walls and ceilings broken up by red or blue lightsvand neon coloured tin metal strips. In the atrium they have these strange mannequins bolted to the ceiling. Apart from that,  it's not too bad.  So much potential just poorly run.  *Other customers - It would be rude of me to count this against Costa, but the majority of customers are rude,  they just push in everywhere.  The only people queuing will be the brits. *Entertainment - there was certainly plenty of singers and bands on board,  but after a day or two you got this de ja vu feeling as the next repeated the same sets night after night.  It wasn't all bad, but so much was it did takeaway from the glamour of cruising.  The best advice I would give to anyone thinking of going on a Costa cruise would be to go onto another cruise line.  Read Less
Sail Date March 2015
we have just returned from a 7 night cruise on Costa Serena - sailing from Dubai. What an awful experience. I did research a lot of reviews, but still went with an open mind. I have cruised several times with other various Lines, but this ... Read More
we have just returned from a 7 night cruise on Costa Serena - sailing from Dubai. What an awful experience. I did research a lot of reviews, but still went with an open mind. I have cruised several times with other various Lines, but this has to be the worst. The food wasn't up to much....very basic and long wait in Dining Room at evening meal waiting for everyone to catch up with whatever was the next course. The first evening was an absolute shambles...we sent our meal back as it was appalling. The room we were assigned...8318 was directly below the Pool area and when there were evening entertainment taking place our Cabin was like being inside the Disco!!!!!! You'd think at 12.30 after it finished you could retire to bed...NO....at 1.30 am EVERY SINGLE NIGHT....they would start dragging tables, chairs, sun loungers across the deck making this extremely loud scraping noise.......what an horrendous experience this was......we were sooooo tired most of the time, I just wanted to come home!!!!!! I could NOT recommend anything about this Costa Cruise to encourage anyone to join it. Awful experience from start to finish!!!!!! Our Cabin Number was 8318 BEWARE!!!!! Customer Services came into our room and witnessed this noise On more than one evening....but not a THING was done about it......They couldn't have cared less!!!!!!!! Read Less
Sail Date March 2015
1. We had an over night flight to Dubai and arrived to the Port Rashid at 12.00, the reception asked us to whait another 3 hours till 15.00 to let us in to the ship, so we forst to sleap at ports metal bench as homless!!! Is this is how ... Read More
1. We had an over night flight to Dubai and arrived to the Port Rashid at 12.00, the reception asked us to whait another 3 hours till 15.00 to let us in to the ship, so we forst to sleap at ports metal bench as homless!!! Is this is how you treat you costumers??? After 3 hours, they let us in to the ship and informed that now we can have food at the buffet and wait till 20.00 for our rooms to be ready!!!!! I have been working in Hospitality industry for 15 years and I have never seen so poor service!!! You have wasted all our day! Insted of few our of sleep at the cabin and going to explore Dubai we have been trapped in the all day waiting! I have told that Im not happy to reception but they say that We need to wait and nothing they can do!! Just ignored us. 2. The food at he buffet was cold and disgusting..I have reported to the reception,but they said that is only today because they are very busy and promised that they will improve.. and guess what it didn't ! all the cruise the food level was not like hotel standart but school canteen! For example: Breakfast- bacon every morning was burned down and swim in the oil (restaurant and buffet) at the restaurant they put small plates of meat, after 5 sec, nothing left and when you need to wait another 15min to be replaced and after 5sec gone..Im wasting my time of waiting. Lunch- long queues, most of the food is cold and swim in oil, the desserts are all warm as should be cold. Dinner is the same story...cold main courses, zero presentation,the bread rolls was hard as stone (probably from the morning) warm dessert and should be cold..I have tommato soup wich was probably from the tin and warmed up...The level of food below zero! I have told to the restaurant supervisor about that and he said that he know that problem and he said that they receive a lot of complaints about food. I have few compaints from the crew that they work long hours and for the overtime nobody pays! Italian crew members got longer breaks then the other countries crew got much less!! The time managment it's realy bad as well, for example: when we come for brekfast to the restaurant 10 membars of crew showing to us where to sit (most of the crew I have seen last night working) do you really need them??? Why you using fabrick napkins for breakfast and lunch?? I guess that you want to show 5* hotel standarts, but with school canteen food it looks terible..You waisting laundry and waiters time!! Free tip for you. I would really think about your Head chef's abilitty to work this job. 3. Entertainment was really poor, the dancers looked tired and wasn't sure that they dancing, the singers didn't have great voices. I love entertainment, but this one was like 12 years old school performance. 4. I come to complain to reception on Wed about all that and I said I dont wanna be charged for the service and the guy said that is inposble because it's part of contract, he wasn't helpfull so I have asked to speak with manager, but manager wasn't where. So I come back next day and spoke with supervisor, she took litle paper peace wrighted few word and said that she will get back to me. So at the evening we received the bill with charge of service. On friday finaly I have spoke with reception manager and I told her once again that how can I pay that charge when I haven't receive service that is suppost to be!!!?? She said that sorry to hear that and said to contact you!!! Do you pay tips for bad service? Your company represents Arab Emirates and Oman countries, Do you think they would be happy to hear how your company representing they country? Read Less
Sail Date February 2015
The worst Cruise Ship I have ever experienced and will never trust this Company again. My Cabin was 2412. Fine in itself but nobody should have to endure the level of noise that I experienced coming from Deck 3 above which was obviously ... Read More
The worst Cruise Ship I have ever experienced and will never trust this Company again. My Cabin was 2412. Fine in itself but nobody should have to endure the level of noise that I experienced coming from Deck 3 above which was obviously the Restaurant/Galley clearing up after the 2nd dining sitting. The noise I had to endure was those responsible for clearing up seemed to be dragging containers/bins across a steel floor from 11pm until 2pm and then starting again at 5am for the breakfast sitting. When complaining to Reception nothing was done. No complaint forms available on board and the Reception Staff need retraining in Customer Relations. We pay your wages!!! The Air conditioning in this Cabin somehow contained cigarette smoke. Costa cruises have been given ample time to address these issues but they have not bothered or are simply not interested. They say the matter was logged which is unacceptable. Read Less
Sail Date February 2015
I don't often review holidays but to be honest this WAS AN ABSOLUTE DISASTER. Do not use Costa if you want a relaxing time. The food is POOR. The breakfast was a 'Fight' to get food and even then there was NO Orange Juice! ... Read More
I don't often review holidays but to be honest this WAS AN ABSOLUTE DISASTER. Do not use Costa if you want a relaxing time. The food is POOR. The breakfast was a 'Fight' to get food and even then there was NO Orange Juice! Only One of the FOUR Orange Juice Machines was filled and ready for use. When you are All Inclusive and you are a family, everytime you want a drink for the family you have to hand in your ALL Inclusive card, to explain you CANNOT get three drinks for three people on the ALL INCLUSIVE PACKAGE, you will need ALL three cards! The service is VERY POOR! I put this down to the staff NOT receiving any of the tips that you MUST leave. To explain you are 'Forced' to pay EUROS 35, in our case which DOES not go to the staff but to Costa, no wonder the service is very poor! If you go for a la carte lunch menu and you just want a starter and a main course you will have to wait for everyone else at your table to finish because they ONLY serve the time in order of the menu. It took us 50 mins to have a starter and a main course because we were made to wait for the other guests finishing there other courses!! We as a family made the staff aware of these 'issues' and yet NOTHING was done. No-one Cared! They just want your Money! It was so bad we left the ship EARLY! Good Luck you have been warned! Read Less
Sail Date February 2015
Have just returned from 7 day cruise around the med on Costa Serena. How let down I was. This was our third cruise with Costa and will now be our last. How things have changed in 7 months has been a real turning point. We took the All ... Read More
Have just returned from 7 day cruise around the med on Costa Serena. How let down I was. This was our third cruise with Costa and will now be our last. How things have changed in 7 months has been a real turning point. We took the All Inclusive drinks package and found out that this was the only way you could get a cup of tea in the evening as they have now stopped the self service in the buffet area. The ice cream machines have been disabled, the buffet food selection has been decreased by half, you can't get a bottle of water ( unless you buy it) as it is only served by the glass with the All Inclusive package! You now have to pay for pizza after 6pm, the staff seem to have lost the ability to communicate with passengers, although they work really hard and cannot fault their service, but it would have been nice to have a conversation with them like on our previous cruises. We were 'upgraded' (if you can call it that). We were given an inside room on the Deck 9 which was fitted out for disabled passengers. The walk in shower was in need of some regrouting, the room available to get into bed measured about 2 inches either side of the bed, the noise from people walking past the rear of our cabin was ridiculous, and then there was a party on Deck 9 one evening where we could hear the music blaring whilst we tried to sleep. I know Costa are cheap, but they were cheap before, but offered a much better deal. I feel that we have been cheated big time and will not be cruising with them again. Read Less
Sail Date November 2014
We are not normally difficult to please. We have taken eight cruises between my sister and I and have never been so disappointed as with this Costa Cruise. If I ever hear the phrase "impossibla" or "madam it is not ... Read More
We are not normally difficult to please. We have taken eight cruises between my sister and I and have never been so disappointed as with this Costa Cruise. If I ever hear the phrase "impossibla" or "madam it is not possible" again I will scream! When you take a cruise you have to accept that you are a captive audience and all that goes with that. However, Costa take this to an entirely different level. The staff are trained in the a way which seems to be that the customer is never right and expects too much! By the end of our seven day cruise we had a list of three A4 sheets of complaints (we don't normally do this!). A few examples - The lifeboat drill was a farce - we asked a number of crew for directions and were sent the wrong way three times before finding the English speaking presentation - this did not fill us with confidence from the first day!! We politely asked the deck crew to get out some sunbeds on an upper deck - they were very reluctant, saying that they could only get them out on one deck (not where we had found a sheltered spot!) We both drink a lot of water……despite being on the all inclusive package, water was restricted to a serving by the glass (small) and I could not get a glass of Prosecco (normally included at the bars) in the dining room as a dessert wine. Also huge queues for the buffet on returning from excursions, pools closed for no apparent reason, children in adult areas and poor excursions, where supposed English speaking guides could only repeat "is very important" for most of the landmarks! All of these are indicative of poor organisation and poor customer service. After complaining with Guest Services and speaking with the English Cruise Representative (who we felt were understanding of our issues), we decided not to pay the Service Charge as we had received very poor service. To cap it all, when we were disembarking we were shouted down by a tall overbearing Italian man (The Assistant Administrative Director – Daniele Gorini) who did not listen to anything we said but just insisted on speaking over us. He then proceeded to say that Trip Advisor and Cruise Critic were “Bull Shit.” Needless to say, we will not be taking a Costa Cruise again. We normally take NCL cruises, however, they did not have the specific dates we needed on this occasion. Next time we will take a different holiday rather than a Costa Cruise!!! Read Less
Sail Date February 2014
Do not chose this cruise line. Regardless of the price. I beg you. There are too many excellent cruise lines. This is not one of them. First, the embarkation process. This was a total disaster. There were no announcements made. There was ... Read More
Do not chose this cruise line. Regardless of the price. I beg you. There are too many excellent cruise lines. This is not one of them. First, the embarkation process. This was a total disaster. There were no announcements made. There was an "information" line, in which I spent 45 minutes. She checked my documents, and and was told to wait here. It was immediately apparent that there was no purpose to the line. We then saw numerous people walking outside the building, in a pouring rain, with their luggage. We followed. There was confusion once in this new building. After some help from Italian speaking passengers, we got luggage tags, which we put on our luggage, along with a number (6), presumably for another line. We then followed them into the previous building, again in the pouring rain, with our number 6. Number one was called, and all passengers, regardless of their number (1 to 10), lined up, with pushing and shoving. We lined up as well. This was more of a free for all than an orderly process. Costa does this every week. I should have taken this to be a warning of things to come.Suffice it to say, things went downhill from here. We only met our cabin person on the last day of the 12 day cruise, and only by happenstance. We went back to the cabin to grab something at the request of another passenger, and ran into the cabin steward. I am unclear how this happens. We have always known our cabin people from day 1. Next was dinner. After waiting 1/2 hour, we were provided a menu. We were then asked what we wanted to drink. I said coffee. The reply was that I would need to go up to deck 5, and purchase it, and bring it back down. At this point, after waiting for so long, and the coffee thing, we spoke with the person at the front desk. He said that the long wait was due to the muster drill. I said that all the tables around us were being served, and were on the main course, so this was not the reason. He then repeated the muster drill explanation, only louder. As if I would then understand. We ended up leaving in frustration. We thought we could go to the buffet, but there is no buffet for dinner. We also tried to call the front desk, several times, and they didn't answer. On one call, we gave them 45 minutes. We were forced to dress, and go stand in line at the front desk to get answers to our questions. I could go on and on. I think you catch the drift. When you work hard, you expect and deserve a great vacation. You won't find it here. Read Less
Sail Date January 2014
The check-in on date of departure was a nightmare. No one seemed to know what they were doing? The fire drill was VERY long since they had to repeat it in several different languages. I had to get out of the line due to almost fainting. No ... Read More
The check-in on date of departure was a nightmare. No one seemed to know what they were doing? The fire drill was VERY long since they had to repeat it in several different languages. I had to get out of the line due to almost fainting. No fresh air and claustrophobia. Food was very meager and mediocre - sometimes the meat was identifiable or like shoe leather. I have never seen a piece of prime rib about 3/8" thick!!! The food got better towards the latter days on board. Enjoyed the excursions - two of them had a buffet lunch at a 5-star restaurant which was 10 times better than the ship's buffets. Also enjoyed the balcony room on Deck 7. All the Americans we got to know on board all said, it was their first Costa cruise (due to the low price) and would be their last one! They always talk about Ugly Americans; however I found the Europeans on board were very rude, disrespectful, pushy, shoving, always cutting in line with no regard for other people (even the children were rude - some of which were allowed to run wild). It was a long 12 days - wanted to kiss the ground when I got home to the States.   Read Less
Sail Date January 2014
Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the ... Read More
Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the itinerary. We embarked in Civitavecchia, Italy (Rome). Most people had embarked in Savona, so embarkation was very quick. Strange thing, they insisted on taking our passports stating that Italian Customs required they keep them in a safe. The passports would be reviewed by authorities prior to disembarkation and returned to us. What if we had an issue in port?? Also in the past 2 years I was on a cruise from Venice and another from Stockholm and was able to keep my passport. Muster drill was done in English for the few of us English speaking guests onboard. We met in a lounge then up to life boats. Paul, the English speaking host was very informative and stated that the ship would sail at only 50% capacity for this week. Wow, things don't look good for Costa. Considering the low occupancy rate, I thought it was funny that we were not given any upgrades. I paid full price for 3 cabins back in November and watched the price go down to $299 pp prior to sailing, after final payment. I called my travel agent and Costa to try to get an upgrade or any other type of compensation but they would not budge. You would think that an upgrade that costs them nothing would be good customer service, especially after all the bad press! Then negatives... -5 Euro charge for breakfast in your cabin -2 Euro charge for room service -10.50 Euro for a vodka and OJ, charge separately for each -no lido deck buffet for dinner, dining room ONLY for dinner -dinner menu with very few choices, 2 soups, 2 appetizers, 2 pasta, 4 main -no steak, fillet or lobster -breakfast in the dining room was a buffet? Same as lido deck. - midnight buffet with all the carvings, but no food. Waiters walked around with trays of cookies?? -setting up onboard charges with a machine that didn't work, purser's desk would not help, yes I did it online prior to boarding -very poor service from onboard staff, purser's desk The only excursion I booked with Costa was from Savona to Monoco which I paid for in March. Three days into the cruise I noticed a very small note in the "Today", daily paper that the excursion had been cancelled. I went down to the shore excursion desk and was told that it was cancelled because it was too close to the grand prix. They stated that I would not be reimbursed with my original form of payment but they would give me an onboard credit to cover all my expenses and tips!! Since I had to pay for tips and onboard charges I figured it would all work out. I was wrong, the last day when the final bill arrived I was not given the credit and had multiple charges?? After talking to the shore excursion desk and the purser's desk no one was willing to help. I was told to dispute the charge with my credit company. When I came home I emailed Costa and a Costa representative called me. She said that in the fine print of the cruise contract it states that shore excursions cancelled after sailing will be reimbursed as an onboard credit. She went on to say that onboard credits do not include reimbursements for tips and that no cash refund is given. After much discussion Costa agreed to send me a check. Just Crazy!! Upon disembarkation, the ship cleared customs and passengers were getting off but we had to wait for our passports. The passports sat behind the desk but we had to wait almost an hour because the desk didn't open until 8am!!! In over 20 cruises I have never had a bad cruise. This is actually my first cruise review, but I felt it necessary to let others know just how bad it was. I think the only positive reviews are from first timers. While I realize cruising has changed in 30 years I still find it a wonderful way to travel! Just not with Costa, never again!! Read Less
Sail Date May 2012
Jun21 - Arrived at Venice Marco Polo airport and took ATVO bus to Piazzale Roma (bus terminal) in Venice. (Their ticket booth is just outside the baggage claim area, to the left.) We booked a night in the Ca Doge Hotel, which is located ... Read More
Jun21 - Arrived at Venice Marco Polo airport and took ATVO bus to Piazzale Roma (bus terminal) in Venice. (Their ticket booth is just outside the baggage claim area, to the left.) We booked a night in the Ca Doge Hotel, which is located just beside the Autopark, found at the perimeter of the Piazzale Roma. (no need to go up and down bridges to get to your hotel.) The Ca Doge Hotel was a wonderful choice and I have posted a review of it on Trip Advisor. Spent the day in Venice and needed lots more time to enjoy the city. Jun22 - Caught a free Costa shuttle from the Piazzale Roma to the Port. (Take the shuttle, otherwise you can take the half-hour walk but it's a pain with luggage.) Off the bus, we spotted a Costa rep who told us to drop off our luggage before we went into the terminal building. Unfortunately, with her limited English, we couldn't figure out where to actually drop off the luggage. We eventually followed a bunch of people behind the building to a mountain of luggage, found a Costa-looking worker lifting some baggage and dropped off our luggage with him. (No English, again) We then followed the Costa check-in signs to the main door of the terminal building. Up the escalator and turned left. (MSC Cruise lines shares the building and they are on the right.) Again, mass chaos!! No instructions, no signage, nothing!! After waiting in 4 separate lines, we found out that a 5th line was handing out numbered tickets and that a person at a 6th line was calling them out sequentially. Made our way, with our ticket, to that 6th line and waiting 45 minutes for our number to be called. Once our number was called, we ducked under a couple of rope barriers to get to the counter. (We were severely scolded, in broken English, by one of the Costa reps for ducking under the ropes. Great start to a cruise!!) Check-in took about 10 minutes then we were whisked through security, then straight onto the ship. For those of you who manage to make it onto the ship before 1:30pm, just go straight to the buffet. Your room key won't be available until after 1:30pm when you will find it on your cabin bed. Also the ship doesn't leave until 6:00pm so you've got plenty of time to catch the free Costa shuttle back to Venice for some last minute sight-seeing. Jun23 - What a waste of a port stop! Disembarkation at Bari begins at 11:45 and we had to be back on the ship by 1:45pm. Would have been better to have a sea day... As well, once we get off the ship, there was absolutely no signage directing us to the old city of Bari. And with Costa not providing us with a map of the city, it was pretty difficult to navigate. Still, we managed to make our way through many of the narrow alleyways of the town before we had to be back on the ship. Jun24 - Again, another short day on land. Try to get off the ship as soon as you can since the ship is only here from 8:00am to 1:00pm (which means you, effectively have from 8:30pm to 12:30pm for touring). I know you'll want to spend as much time as possible in Olympia, but you've got to give yourself at least 45 minute to shop in Katakalon, which proved to be the best souvenir shopping port on the cruise. Since time is of the essence, hustle and take the 5 minute walk straight into town and go right to the only car rental place. We were charged $80 Euro's for the day for an 8-seater van (only $45 Euro's for a regular car) and offered the option of an extra $10 Euro's for a tank of gas. (Don't take the $10 Euro gas option! Cheaper to stop in at a gas station on the way to Olympia. Gas was $1.30 Euro/litre and you'll only need about 3litres to cover the 76km round trip to Olympia and back. Once you arrive in Olympia, make sure you purchase the 9 Euro combo ticket which covers entrance into the museum, as well as into the ruins of Olympia. Unfortunately, Olympia does not offer any local tour guides so you are pretty much on our own. (We managed to find an English speaking tour already in the park, so we just paid him a few dollars and some of us joined on.) The signage is very good, however, so you'll have no problem navigating through using the Olympia provided map. Re washroom facilities, there are only 2 stalls in the Women's so be prepared to wait! (There were other available facilities in the museum but they were ALL out of commission when we were there.) Jun25 - Izmir is a lovely port, but once again, you've got very little time. You are able to get off the ship by 9:00am and make sure that you keep track of the disembarkation card that is handed to you by the staff. You'll need it when you return by 2:30pm. It was over 90°F so some of us passed on the tour to Ephesus. Those of us who braved the heat to make it out there were overwhelmed by the sheer beauty of the ruins. So the lesson learned here is, do take a tour to Ephesus. Cheapest is to grab a taxi at the port (and share with another couple, if possible) rather than use the ship's tour. For those of us who couldn't handle the heat, we took the 30 minute walk over to the Izmir Bazaar. Not quite as big as the one in Istanbul, but the vendors were a lot more eager to bargain with us. By checking a local map, we discovered the existence of a two century old synagogue, tucked behind the Bazaar on Havra Sokak street. All the vendors seemed to know about it so if you get lost, like we did, just ask the locals for directions. Jun26 - Istanbul is the highlight of this cruise. Get off the ship as soon as possible because you'll want to spend your morning touring and your afternoon shopping, before the ship sails at 6:00pm. Make your way out of the terminal area to the main street. There you will find lots of taxis that would be happy to take you, for 10 Turkish Lira or less, to the Sultanahmet Square. Once there, quickly head over to the Topkapi Palace and Harem rooms where the entrance fee will set you back 10 Turkish Lira for each. After that, make your way over to the Blue Mosque. Admission is free but be prepared that you will be asked for a donation at the end of your visit. If you have time and the line-ups aren't too long, try and squeeze in a visit to the Hagia Sophia Mosque. If not, catch a cab back to the ship and catch a quick lunch before you head out to the Bazaar. The Bazaar is 6km away, perhaps a 45 minute walk mostly uphill, but time is of the essence, so grab a cab on the main street, for 10 Turkish Lira, and get over to the Great Bazaar. I must confess that I was overwhelmed with the expanse of the Bazaar, and with barely 4 hours to shop, I came away with few purchases. Also found that the vendors would not bargain "properly" with us. They seemed content to lose a sale rather than negotiate with us. (Again, Izmir proved to be a far better "bargain".) And don't despair if you just can't find that perfect souvenir at the Bazaar. When you return to the port, there are street vendors galore, with prices cheaper than the BazaarJun27 - In our previous cruises, we usually look forward to our day at sea to rest and enjoy the facilities of the ship. But, once again, Costa proved a great disappointment. Nothing to do!! Aside from sitting in sun and staring up to the sky, there are no activities whatsoever, unless you call a 10 question multilingual trivia session an activity. Boring, boring, boring…… Jun28 - Dubrovnik was our only tendered port so try and give yourself plenty of time to go back and forth. You've got a good ½ a day here so if you keep up a good pace, you can see a couple of the major sights and still have an hour or two left to shop. Walking the length of the walled city was a highlight for part of your group and it only takes ½ hour, but a special caveat that the only drink vendor on the wall will take advantage of you by up-charging his merchandise threefold. Beware and buy your drinks before you go up. It was over 90°F when we were there and you desperately need to have some liquid refreshment while you are walking the wall. Another warning that the shop keepers in this town that we met were unscrupulous, constantly shortchanging us with every purchase. Remember to count your money at all times!! Also, there's no need to convert your currency into Croatian money. Everyone takes Euros. Jun29 – Back in Venice and supreme chaos reigns as we go through the disembarkation process. Despite what the Costa website says, the ship actually arrives in Venice at 9:00am, with the expectation that movement of passengers off the ship begins at 9:45am. We had to catch a 12:45pm flight back to Toronto so we begged the staff to let us off in the first round. The whole process is “managed”, like most cruise ships, with the issuance of coloured tickets and each colour represents a different disembarkation time. In our case, the ship actually docked later than expected, so rather than inform the passengers of the delay, they allowed hundreds of people, with all sorts of coloured tickets, to cram into the Theatre to await the announcement of their colour. Surprise, surprise that when the first colour (our colour) was called, everyone headed straight for the exit. And by the way, that announcement was made only in Italian, but we didn’t wait, we moved with the herd. No checking of the ticket colours, just a mass stampede!! We followed the crowd and somehow ended up in the baggage claim area, where it was every man for himself. Luggage was flung everyone, complete and utter chaos!! After climbing over the belonging of fellow passengers, and perhaps the passengers themselves, we retrieved our bags and made a mad dash for the line of taxis in front of the terminal building. No time to negotiate the price to the airport, we got inside the first one and told him to step on it. Needless to say, we made it to the airport on time. Never again!!!! General Ship Comments: I’ll start with the few good points about the ship. The staff, although completely clueless about most things, were friendly enough. They tried, within their limited ability to help, but it was a complete and frustrating waste of time. The cabin rooms were lovely and were kept immaculately clean. And my husband, who is an amateur magician, thought that Magic Martin, one of the evening’s entertainers, was especially talented. The bad points, and there were many of them, focused on the details that you take back with you as you remember the cruise. Firstly, that this is the first cruise ship that I remember where ice tea is NOT FREE. It is considered part of the Drinks Package and you must pay for it. Only water is free and I expect that to disappear as Costa continues to nickel and dime its repeat customers. (Oh, did I mention that this was our 2nd Costa cruise? What were we thinking…) Remember to bring your own shampoo with you. Again, this is the first cruise ship where the shampoo was so horrible that we resorted to using the bar of soap instead to wash our hair. And if you think you will gain lots of weight by stuffing your face at the buffets, forget it. The food is so bland that a couple of us actually lost weight during the week. Don’t waste your time with the Kids or Teen club. We were traveling with a 5 year old and a 15 year old. They both tried the clubs and it was a complete waste of time. The counselors didn’t speak English and the facilities were practically non-existent. So the kids spent a lot of time by the pool which would explain why the pools were always filthy. One of our group, who simply wanted to spend some time in the room, watching the available TV programs was in for a rude awakening. The only English speaking programs aired were Euronews and BBC News. Very entertaining!! We were glad to get home. Bitterly disappointing. Read Less
Sail Date June 2008
Overall, Costa is not RCCL or Princess - it is a budget European product. Unfortunately Americans (like my husband and I) presently pay more for the product than normal since the sagging dollar - as such - you would get better VALUE for ... Read More
Overall, Costa is not RCCL or Princess - it is a budget European product. Unfortunately Americans (like my husband and I) presently pay more for the product than normal since the sagging dollar - as such - you would get better VALUE for your money somewhere else. IF you are considering sailing Costa Cruise Lines - and this ship - I strongly encourage you to speak to as many people as possible who have experienced their product. We found our overall experience well below expectations and are providing this input to hopefully assist those who are considering investing their money and, subsequently, hard earned vacation time. We just returned from An 11 day Costa Cruise aboard the Serena from Savona Italy to the Mediterranean (Canary Islands) and wanted to share, what we feel is important information for those considering a cruise with Costa, and aboard this ship. First allow me to preface by saying this was my seventh cruise, and first with Costa. I have sailed the Med and Baltic Sea before so not unaccustomed to 'European' cruising. One of the first things we noted with Costa onboard the Serena is the tolerance of smoking everywhere - neither myself or husband smoke, and we found this prevalence distasteful in bars, restaurants and common areas (including poolside). Also, we noted the abundance of children on-board and the lack of adequate programs to keep the children engaged. Although it is more common for Europeans to travel with their children than Americans, we found unattended children significantly detracted from our ability to fully relax and enjoy peace and quiet. Service was another area we found disappointing. Yet, another example of the constant nickel and dimming is charging for room service, this is the first cruise we have ever been charged for room service! One of the reasons we enjoy cruising so much is the service we receive. On Costa - service is provided at a flat fee - meaning, at the end of your cruise you are charged a flat rate for the services provided while aboard. Essentially this removes the incentive for staff to provide service to guests, and often - as a result - we found completely disengaged staff - who simply shrugged when requests were made of them. This includes the customer service folks at the front desk - many of whom disengaged when we asked specific questions FOOD: Aside from the service, and general peace and quiet - we also enjoy cruising for the excellent variety and quality of food. We found this element with Costa - incredibly disappointing. Breakfast and dinner wasn't too bad - typical eggs, bacon, fruit for breakfast and dinner 5 course meals. Lunch and the midnight 'snack' another story altogether. Lunch; hamburgers, hot dogs, french fries all buffet style - stale rolls and some off fruit. Food lines were well beyond what you would you would see on an American ship. The buffet also consisted of PIZZA constantly - Many complaints were overheard about the amount of money spent for such poor quality and choice - not impressive overall. Cleanliness was an issue. Our cabin was - very comfortable and well appointed and cleaned twice daily (our Cabin Steward was EXCELLENT). However the common areas were often in disarray and dirty. Poolside tables were left unclean for long periods, hallways often cluttered with debris. In our cabin we had a balcony, a portion of which was glass. This went unclean for 8 of the 11 days while onboard and as a result we couldn't see out of it. In our opinion this was a waste of a purchase of a 'balcony' due to the obstructed view. We asked for it to be cleaned and was told exterior cleaning of the windows would only be facilitated at a certain port (which was correct) unfortunately that port was not reached until the latter portion of our trip. ONSHORE EXCURSIONS: BE CAREFUL with Costa!! We researched each of our ports to find alternative activities by going on the internet and to the local tourist information sites. Several identical excursions offered by Costa were available at the ports sometimes at half the cost!! When we raised this issue to the excursion desk we were informed "it's a business and we have to get our cut to". We did do two excursions with Costa - the trip to FEZ in Morocco and horseback riding. Neither was We wished we had had some of this information before making our decision. Also it is important to note there is a remarkable "sell" mentality onboard which, again, not commonly found among the American lines. From the moment you board we found the constant "push" for you to purchase extra's incredibly tacky and distasteful. People walk around at dinner trying to sell you appetizers on trays, extra desserts or drinks - unreal. Also, there are drink "packages" available to purchase to include, soft drinks, wine and water (yes bottled water). We purchased the bottle water drink package 29.99 euros for 13 bottles - equivalent is almost $50 (USD) for 13 bottles!! (and we only used 8 of our allotted tickets - no refunds) you would do better to purchase the water as you disembark for port days. Also, you should know Costa charges 10 euros (almost 17 USD per person) for a shuttle bus at the various ports you arrive to take you to the town! First time we ever paid to get from the ship to town. Just another illustration of the constant nickel and diming we found tacky and uncomfortable. Read Less
Sail Date March 2008
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American ... Read More
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American standards. The norm was luke warm soup, horse leather beef, Pizza's with almost nothing ...not even sauce or cheese on them. The holy mass was held in a bar with paintings nude women touching each other. Children running around in the casino after midnight was normal. Drawings on the walls all around the ship were of Romans or Greeks in their birthday suits. We along with many others on the ship developed a stomach virus and sore throat. This resulted in days of non eating and diarrhea. We believe that it may be the result of the treated sea water that is used for making ice and in food preparation. If you are allergic to sulfur BEWARE. I developed a skin rash. Since they charge 50 Euro for seeing their doctor and then about the same for the gallon of bottled water he prescribes....illness must be a profit center. The internet service service is in booths that are in a hall way where children play. You may not use, or connect your own computer and must use their extra slow machine which costs 1/2 euro a minute. When we boarded they took our U.S. passports and told us they would be returned after a copy was made. Another lie, they gave us the copy. Imagine being stopped by police in Morocco or trying to leave the country for medical reasons with a photo copy of your passport. Fortunately a cruise line association attorney was on board and he advised me as to how to pressure the staff to see to it that when I am on land I have a real passport. If this is your first cruise, you have low expectations and you have very little money to spend on a cruise, you may enjoy it. Read Less
Sail Date November 2007
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American ... Read More
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American standards. The norm was luke warm soup, horse leather beef, Pizza's with almost nothing ...not even sauce or cheese on them. The holy mass was held in a bar with paintings nude women touching each other. Children running around in the casino after midnight was normal. If you like to hear children screaming, this will be a treat. Drawings on the walls all around the ship were of Romans or Greeks in their birthday suits. We along with many others on the ship developed a stomach virus and sore throat. This resulted in days of non eating and diarrhea. We believe that it may be the result of the treated sea water that is used for making ice and in food preparation. If you are allergic to sulfur BEWARE. I developed a skin rash. Since they charge 50 Euro for seeing their doctor and then about the same for the gallon of bottled water he prescribes....illness must be a profit center. Otherwise they can give medical care for ship illnesses for free. The internet service service is in booths that are in a hall way where children play. You may not use, or connect your own computer and must use their extra slow machine which costs 1/2 euro a minute. When we boarded they took our U.S. passports and told us they would be returned after a copy was made. Another lie, they gave us the copy. Imagine being stopped by police in Morocco or trying to leave a country for medical reasons with a photo copy of your passport. Fortunately a cruise line association attorney was on board and he advised me as to how to pressure the staff to see to it that when I am on land I have a real passport. If this is your first cruise, you have low expectations and you have very little money to spend on a cruise, you may enjoy it. Read Less
Sail Date November 2007
Costa Serena Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.4
Entertainment 3.0 3.4
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 3.0 3.4
Enrichment 2.0 3.1
Service 4.0 3.8
Value For Money 3.0 3.6
Rates 3.0 3.6

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