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1 Helpful Vote
Sail Date: February 2014
We are not normally difficult to please. We have taken eight cruises between my sister and I and have never been so disappointed as with this Costa Cruise. If I ever hear the phrase "impossibla" or "madam it is not ... Read More
We are not normally difficult to please. We have taken eight cruises between my sister and I and have never been so disappointed as with this Costa Cruise. If I ever hear the phrase "impossibla" or "madam it is not possible" again I will scream! When you take a cruise you have to accept that you are a captive audience and all that goes with that. However, Costa take this to an entirely different level. The staff are trained in the a way which seems to be that the customer is never right and expects too much! By the end of our seven day cruise we had a list of three A4 sheets of complaints (we don't normally do this!). A few examples - The lifeboat drill was a farce - we asked a number of crew for directions and were sent the wrong way three times before finding the English speaking presentation - this did not fill us with confidence from the first day!! We politely asked the deck crew to get out some sunbeds on an upper deck - they were very reluctant, saying that they could only get them out on one deck (not where we had found a sheltered spot!) We both drink a lot of water……despite being on the all inclusive package, water was restricted to a serving by the glass (small) and I could not get a glass of Prosecco (normally included at the bars) in the dining room as a dessert wine. Also huge queues for the buffet on returning from excursions, pools closed for no apparent reason, children in adult areas and poor excursions, where supposed English speaking guides could only repeat "is very important" for most of the landmarks! All of these are indicative of poor organisation and poor customer service. After complaining with Guest Services and speaking with the English Cruise Representative (who we felt were understanding of our issues), we decided not to pay the Service Charge as we had received very poor service. To cap it all, when we were disembarking we were shouted down by a tall overbearing Italian man (The Assistant Administrative Director – Daniele Gorini) who did not listen to anything we said but just insisted on speaking over us. He then proceeded to say that Trip Advisor and Cruise Critic were “Bull Shit.” Needless to say, we will not be taking a Costa Cruise again. We normally take NCL cruises, however, they did not have the specific dates we needed on this occasion. Next time we will take a different holiday rather than a Costa Cruise!!! Read Less
Sail Date: January 2014
Do not chose this cruise line. Regardless of the price. I beg you. There are too many excellent cruise lines. This is not one of them. First, the embarkation process. This was a total disaster. There were no announcements made. There was ... Read More
Do not chose this cruise line. Regardless of the price. I beg you. There are too many excellent cruise lines. This is not one of them. First, the embarkation process. This was a total disaster. There were no announcements made. There was an "information" line, in which I spent 45 minutes. She checked my documents, and and was told to wait here. It was immediately apparent that there was no purpose to the line. We then saw numerous people walking outside the building, in a pouring rain, with their luggage. We followed. There was confusion once in this new building. After some help from Italian speaking passengers, we got luggage tags, which we put on our luggage, along with a number (6), presumably for another line. We then followed them into the previous building, again in the pouring rain, with our number 6. Number one was called, and all passengers, regardless of their number (1 to 10), lined up, with pushing and shoving. We lined up as well. This was more of a free for all than an orderly process. Costa does this every week. I should have taken this to be a warning of things to come.Suffice it to say, things went downhill from here. We only met our cabin person on the last day of the 12 day cruise, and only by happenstance. We went back to the cabin to grab something at the request of another passenger, and ran into the cabin steward. I am unclear how this happens. We have always known our cabin people from day 1. Next was dinner. After waiting 1/2 hour, we were provided a menu. We were then asked what we wanted to drink. I said coffee. The reply was that I would need to go up to deck 5, and purchase it, and bring it back down. At this point, after waiting for so long, and the coffee thing, we spoke with the person at the front desk. He said that the long wait was due to the muster drill. I said that all the tables around us were being served, and were on the main course, so this was not the reason. He then repeated the muster drill explanation, only louder. As if I would then understand. We ended up leaving in frustration. We thought we could go to the buffet, but there is no buffet for dinner. We also tried to call the front desk, several times, and they didn't answer. On one call, we gave them 45 minutes. We were forced to dress, and go stand in line at the front desk to get answers to our questions. I could go on and on. I think you catch the drift. When you work hard, you expect and deserve a great vacation. You won't find it here. Read Less
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Sail Date: January 2014
The check-in on date of departure was a nightmare. No one seemed to know what they were doing? The fire drill was VERY long since they had to repeat it in several different languages. I had to get out of the line due to almost fainting. No ... Read More
The check-in on date of departure was a nightmare. No one seemed to know what they were doing? The fire drill was VERY long since they had to repeat it in several different languages. I had to get out of the line due to almost fainting. No fresh air and claustrophobia. Food was very meager and mediocre - sometimes the meat was identifiable or like shoe leather. I have never seen a piece of prime rib about 3/8" thick!!! The food got better towards the latter days on board. Enjoyed the excursions - two of them had a buffet lunch at a 5-star restaurant which was 10 times better than the ship's buffets. Also enjoyed the balcony room on Deck 7. All the Americans we got to know on board all said, it was their first Costa cruise (due to the low price) and would be their last one! They always talk about Ugly Americans; however I found the Europeans on board were very rude, disrespectful, pushy, shoving, always cutting in line with no regard for other people (even the children were rude - some of which were allowed to run wild). It was a long 12 days - wanted to kiss the ground when I got home to the States.   Read Less
Sail Date: May 2012
Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the ... Read More
Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the itinerary. We embarked in Civitavecchia, Italy (Rome). Most people had embarked in Savona, so embarkation was very quick. Strange thing, they insisted on taking our passports stating that Italian Customs required they keep them in a safe. The passports would be reviewed by authorities prior to disembarkation and returned to us. What if we had an issue in port?? Also in the past 2 years I was on a cruise from Venice and another from Stockholm and was able to keep my passport. Muster drill was done in English for the few of us English speaking guests onboard. We met in a lounge then up to life boats. Paul, the English speaking host was very informative and stated that the ship would sail at only 50% capacity for this week. Wow, things don't look good for Costa. Considering the low occupancy rate, I thought it was funny that we were not given any upgrades. I paid full price for 3 cabins back in November and watched the price go down to $299 pp prior to sailing, after final payment. I called my travel agent and Costa to try to get an upgrade or any other type of compensation but they would not budge. You would think that an upgrade that costs them nothing would be good customer service, especially after all the bad press! Then negatives... -5 Euro charge for breakfast in your cabin -2 Euro charge for room service -10.50 Euro for a vodka and OJ, charge separately for each -no lido deck buffet for dinner, dining room ONLY for dinner -dinner menu with very few choices, 2 soups, 2 appetizers, 2 pasta, 4 main -no steak, fillet or lobster -breakfast in the dining room was a buffet? Same as lido deck. - midnight buffet with all the carvings, but no food. Waiters walked around with trays of cookies?? -setting up onboard charges with a machine that didn't work, purser's desk would not help, yes I did it online prior to boarding -very poor service from onboard staff, purser's desk The only excursion I booked with Costa was from Savona to Monoco which I paid for in March. Three days into the cruise I noticed a very small note in the "Today", daily paper that the excursion had been cancelled. I went down to the shore excursion desk and was told that it was cancelled because it was too close to the grand prix. They stated that I would not be reimbursed with my original form of payment but they would give me an onboard credit to cover all my expenses and tips!! Since I had to pay for tips and onboard charges I figured it would all work out. I was wrong, the last day when the final bill arrived I was not given the credit and had multiple charges?? After talking to the shore excursion desk and the purser's desk no one was willing to help. I was told to dispute the charge with my credit company. When I came home I emailed Costa and a Costa representative called me. She said that in the fine print of the cruise contract it states that shore excursions cancelled after sailing will be reimbursed as an onboard credit. She went on to say that onboard credits do not include reimbursements for tips and that no cash refund is given. After much discussion Costa agreed to send me a check. Just Crazy!! Upon disembarkation, the ship cleared customs and passengers were getting off but we had to wait for our passports. The passports sat behind the desk but we had to wait almost an hour because the desk didn't open until 8am!!! In over 20 cruises I have never had a bad cruise. This is actually my first cruise review, but I felt it necessary to let others know just how bad it was. I think the only positive reviews are from first timers. While I realize cruising has changed in 30 years I still find it a wonderful way to travel! Just not with Costa, never again!! Read Less
Sail Date: June 2008
Jun21 - Arrived at Venice Marco Polo airport and took ATVO bus to Piazzale Roma (bus terminal) in Venice. (Their ticket booth is just outside the baggage claim area, to the left.) We booked a night in the Ca Doge Hotel, which is located ... Read More
Jun21 - Arrived at Venice Marco Polo airport and took ATVO bus to Piazzale Roma (bus terminal) in Venice. (Their ticket booth is just outside the baggage claim area, to the left.) We booked a night in the Ca Doge Hotel, which is located just beside the Autopark, found at the perimeter of the Piazzale Roma. (no need to go up and down bridges to get to your hotel.) The Ca Doge Hotel was a wonderful choice and I have posted a review of it on Trip Advisor. Spent the day in Venice and needed lots more time to enjoy the city. Jun22 - Caught a free Costa shuttle from the Piazzale Roma to the Port. (Take the shuttle, otherwise you can take the half-hour walk but it's a pain with luggage.) Off the bus, we spotted a Costa rep who told us to drop off our luggage before we went into the terminal building. Unfortunately, with her limited English, we couldn't figure out where to actually drop off the luggage. We eventually followed a bunch of people behind the building to a mountain of luggage, found a Costa-looking worker lifting some baggage and dropped off our luggage with him. (No English, again) We then followed the Costa check-in signs to the main door of the terminal building. Up the escalator and turned left. (MSC Cruise lines shares the building and they are on the right.) Again, mass chaos!! No instructions, no signage, nothing!! After waiting in 4 separate lines, we found out that a 5th line was handing out numbered tickets and that a person at a 6th line was calling them out sequentially. Made our way, with our ticket, to that 6th line and waiting 45 minutes for our number to be called. Once our number was called, we ducked under a couple of rope barriers to get to the counter. (We were severely scolded, in broken English, by one of the Costa reps for ducking under the ropes. Great start to a cruise!!) Check-in took about 10 minutes then we were whisked through security, then straight onto the ship. For those of you who manage to make it onto the ship before 1:30pm, just go straight to the buffet. Your room key won't be available until after 1:30pm when you will find it on your cabin bed. Also the ship doesn't leave until 6:00pm so you've got plenty of time to catch the free Costa shuttle back to Venice for some last minute sight-seeing. Jun23 - What a waste of a port stop! Disembarkation at Bari begins at 11:45 and we had to be back on the ship by 1:45pm. Would have been better to have a sea day... As well, once we get off the ship, there was absolutely no signage directing us to the old city of Bari. And with Costa not providing us with a map of the city, it was pretty difficult to navigate. Still, we managed to make our way through many of the narrow alleyways of the town before we had to be back on the ship. Jun24 - Again, another short day on land. Try to get off the ship as soon as you can since the ship is only here from 8:00am to 1:00pm (which means you, effectively have from 8:30pm to 12:30pm for touring). I know you'll want to spend as much time as possible in Olympia, but you've got to give yourself at least 45 minute to shop in Katakalon, which proved to be the best souvenir shopping port on the cruise. Since time is of the essence, hustle and take the 5 minute walk straight into town and go right to the only car rental place. We were charged $80 Euro's for the day for an 8-seater van (only $45 Euro's for a regular car) and offered the option of an extra $10 Euro's for a tank of gas. (Don't take the $10 Euro gas option! Cheaper to stop in at a gas station on the way to Olympia. Gas was $1.30 Euro/litre and you'll only need about 3litres to cover the 76km round trip to Olympia and back. Once you arrive in Olympia, make sure you purchase the 9 Euro combo ticket which covers entrance into the museum, as well as into the ruins of Olympia. Unfortunately, Olympia does not offer any local tour guides so you are pretty much on our own. (We managed to find an English speaking tour already in the park, so we just paid him a few dollars and some of us joined on.) The signage is very good, however, so you'll have no problem navigating through using the Olympia provided map. Re washroom facilities, there are only 2 stalls in the Women's so be prepared to wait! (There were other available facilities in the museum but they were ALL out of commission when we were there.) Jun25 - Izmir is a lovely port, but once again, you've got very little time. You are able to get off the ship by 9:00am and make sure that you keep track of the disembarkation card that is handed to you by the staff. You'll need it when you return by 2:30pm. It was over 90°F so some of us passed on the tour to Ephesus. Those of us who braved the heat to make it out there were overwhelmed by the sheer beauty of the ruins. So the lesson learned here is, do take a tour to Ephesus. Cheapest is to grab a taxi at the port (and share with another couple, if possible) rather than use the ship's tour. For those of us who couldn't handle the heat, we took the 30 minute walk over to the Izmir Bazaar. Not quite as big as the one in Istanbul, but the vendors were a lot more eager to bargain with us. By checking a local map, we discovered the existence of a two century old synagogue, tucked behind the Bazaar on Havra Sokak street. All the vendors seemed to know about it so if you get lost, like we did, just ask the locals for directions. Jun26 - Istanbul is the highlight of this cruise. Get off the ship as soon as possible because you'll want to spend your morning touring and your afternoon shopping, before the ship sails at 6:00pm. Make your way out of the terminal area to the main street. There you will find lots of taxis that would be happy to take you, for 10 Turkish Lira or less, to the Sultanahmet Square. Once there, quickly head over to the Topkapi Palace and Harem rooms where the entrance fee will set you back 10 Turkish Lira for each. After that, make your way over to the Blue Mosque. Admission is free but be prepared that you will be asked for a donation at the end of your visit. If you have time and the line-ups aren't too long, try and squeeze in a visit to the Hagia Sophia Mosque. If not, catch a cab back to the ship and catch a quick lunch before you head out to the Bazaar. The Bazaar is 6km away, perhaps a 45 minute walk mostly uphill, but time is of the essence, so grab a cab on the main street, for 10 Turkish Lira, and get over to the Great Bazaar. I must confess that I was overwhelmed with the expanse of the Bazaar, and with barely 4 hours to shop, I came away with few purchases. Also found that the vendors would not bargain "properly" with us. They seemed content to lose a sale rather than negotiate with us. (Again, Izmir proved to be a far better "bargain".) And don't despair if you just can't find that perfect souvenir at the Bazaar. When you return to the port, there are street vendors galore, with prices cheaper than the BazaarJun27 - In our previous cruises, we usually look forward to our day at sea to rest and enjoy the facilities of the ship. But, once again, Costa proved a great disappointment. Nothing to do!! Aside from sitting in sun and staring up to the sky, there are no activities whatsoever, unless you call a 10 question multilingual trivia session an activity. Boring, boring, boring…… Jun28 - Dubrovnik was our only tendered port so try and give yourself plenty of time to go back and forth. You've got a good ½ a day here so if you keep up a good pace, you can see a couple of the major sights and still have an hour or two left to shop. Walking the length of the walled city was a highlight for part of your group and it only takes ½ hour, but a special caveat that the only drink vendor on the wall will take advantage of you by up-charging his merchandise threefold. Beware and buy your drinks before you go up. It was over 90°F when we were there and you desperately need to have some liquid refreshment while you are walking the wall. Another warning that the shop keepers in this town that we met were unscrupulous, constantly shortchanging us with every purchase. Remember to count your money at all times!! Also, there's no need to convert your currency into Croatian money. Everyone takes Euros. Jun29 – Back in Venice and supreme chaos reigns as we go through the disembarkation process. Despite what the Costa website says, the ship actually arrives in Venice at 9:00am, with the expectation that movement of passengers off the ship begins at 9:45am. We had to catch a 12:45pm flight back to Toronto so we begged the staff to let us off in the first round. The whole process is “managed”, like most cruise ships, with the issuance of coloured tickets and each colour represents a different disembarkation time. In our case, the ship actually docked later than expected, so rather than inform the passengers of the delay, they allowed hundreds of people, with all sorts of coloured tickets, to cram into the Theatre to await the announcement of their colour. Surprise, surprise that when the first colour (our colour) was called, everyone headed straight for the exit. And by the way, that announcement was made only in Italian, but we didn’t wait, we moved with the herd. No checking of the ticket colours, just a mass stampede!! We followed the crowd and somehow ended up in the baggage claim area, where it was every man for himself. Luggage was flung everyone, complete and utter chaos!! After climbing over the belonging of fellow passengers, and perhaps the passengers themselves, we retrieved our bags and made a mad dash for the line of taxis in front of the terminal building. No time to negotiate the price to the airport, we got inside the first one and told him to step on it. Needless to say, we made it to the airport on time. Never again!!!! General Ship Comments: I’ll start with the few good points about the ship. The staff, although completely clueless about most things, were friendly enough. They tried, within their limited ability to help, but it was a complete and frustrating waste of time. The cabin rooms were lovely and were kept immaculately clean. And my husband, who is an amateur magician, thought that Magic Martin, one of the evening’s entertainers, was especially talented. The bad points, and there were many of them, focused on the details that you take back with you as you remember the cruise. Firstly, that this is the first cruise ship that I remember where ice tea is NOT FREE. It is considered part of the Drinks Package and you must pay for it. Only water is free and I expect that to disappear as Costa continues to nickel and dime its repeat customers. (Oh, did I mention that this was our 2nd Costa cruise? What were we thinking…) Remember to bring your own shampoo with you. Again, this is the first cruise ship where the shampoo was so horrible that we resorted to using the bar of soap instead to wash our hair. And if you think you will gain lots of weight by stuffing your face at the buffets, forget it. The food is so bland that a couple of us actually lost weight during the week. Don’t waste your time with the Kids or Teen club. We were traveling with a 5 year old and a 15 year old. They both tried the clubs and it was a complete waste of time. The counselors didn’t speak English and the facilities were practically non-existent. So the kids spent a lot of time by the pool which would explain why the pools were always filthy. One of our group, who simply wanted to spend some time in the room, watching the available TV programs was in for a rude awakening. The only English speaking programs aired were Euronews and BBC News. Very entertaining!! We were glad to get home. Bitterly disappointing. Read Less
Sail Date: March 2008
Overall, Costa is not RCCL or Princess - it is a budget European product. Unfortunately Americans (like my husband and I) presently pay more for the product than normal since the sagging dollar - as such - you would get better VALUE for ... Read More
Overall, Costa is not RCCL or Princess - it is a budget European product. Unfortunately Americans (like my husband and I) presently pay more for the product than normal since the sagging dollar - as such - you would get better VALUE for your money somewhere else. IF you are considering sailing Costa Cruise Lines - and this ship - I strongly encourage you to speak to as many people as possible who have experienced their product. We found our overall experience well below expectations and are providing this input to hopefully assist those who are considering investing their money and, subsequently, hard earned vacation time. We just returned from An 11 day Costa Cruise aboard the Serena from Savona Italy to the Mediterranean (Canary Islands) and wanted to share, what we feel is important information for those considering a cruise with Costa, and aboard this ship. First allow me to preface by saying this was my seventh cruise, and first with Costa. I have sailed the Med and Baltic Sea before so not unaccustomed to 'European' cruising. One of the first things we noted with Costa onboard the Serena is the tolerance of smoking everywhere - neither myself or husband smoke, and we found this prevalence distasteful in bars, restaurants and common areas (including poolside). Also, we noted the abundance of children on-board and the lack of adequate programs to keep the children engaged. Although it is more common for Europeans to travel with their children than Americans, we found unattended children significantly detracted from our ability to fully relax and enjoy peace and quiet. Service was another area we found disappointing. Yet, another example of the constant nickel and dimming is charging for room service, this is the first cruise we have ever been charged for room service! One of the reasons we enjoy cruising so much is the service we receive. On Costa - service is provided at a flat fee - meaning, at the end of your cruise you are charged a flat rate for the services provided while aboard. Essentially this removes the incentive for staff to provide service to guests, and often - as a result - we found completely disengaged staff - who simply shrugged when requests were made of them. This includes the customer service folks at the front desk - many of whom disengaged when we asked specific questions FOOD: Aside from the service, and general peace and quiet - we also enjoy cruising for the excellent variety and quality of food. We found this element with Costa - incredibly disappointing. Breakfast and dinner wasn't too bad - typical eggs, bacon, fruit for breakfast and dinner 5 course meals. Lunch and the midnight 'snack' another story altogether. Lunch; hamburgers, hot dogs, french fries all buffet style - stale rolls and some off fruit. Food lines were well beyond what you would you would see on an American ship. The buffet also consisted of PIZZA constantly - Many complaints were overheard about the amount of money spent for such poor quality and choice - not impressive overall. Cleanliness was an issue. Our cabin was - very comfortable and well appointed and cleaned twice daily (our Cabin Steward was EXCELLENT). However the common areas were often in disarray and dirty. Poolside tables were left unclean for long periods, hallways often cluttered with debris. In our cabin we had a balcony, a portion of which was glass. This went unclean for 8 of the 11 days while onboard and as a result we couldn't see out of it. In our opinion this was a waste of a purchase of a 'balcony' due to the obstructed view. We asked for it to be cleaned and was told exterior cleaning of the windows would only be facilitated at a certain port (which was correct) unfortunately that port was not reached until the latter portion of our trip. ONSHORE EXCURSIONS: BE CAREFUL with Costa!! We researched each of our ports to find alternative activities by going on the internet and to the local tourist information sites. Several identical excursions offered by Costa were available at the ports sometimes at half the cost!! When we raised this issue to the excursion desk we were informed "it's a business and we have to get our cut to". We did do two excursions with Costa - the trip to FEZ in Morocco and horseback riding. Neither was We wished we had had some of this information before making our decision. Also it is important to note there is a remarkable "sell" mentality onboard which, again, not commonly found among the American lines. From the moment you board we found the constant "push" for you to purchase extra's incredibly tacky and distasteful. People walk around at dinner trying to sell you appetizers on trays, extra desserts or drinks - unreal. Also, there are drink "packages" available to purchase to include, soft drinks, wine and water (yes bottled water). We purchased the bottle water drink package 29.99 euros for 13 bottles - equivalent is almost $50 (USD) for 13 bottles!! (and we only used 8 of our allotted tickets - no refunds) you would do better to purchase the water as you disembark for port days. Also, you should know Costa charges 10 euros (almost 17 USD per person) for a shuttle bus at the various ports you arrive to take you to the town! First time we ever paid to get from the ship to town. Just another illustration of the constant nickel and diming we found tacky and uncomfortable. Read Less
Sail Date: November 2007
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American ... Read More
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American standards. The norm was luke warm soup, horse leather beef, Pizza's with almost nothing ...not even sauce or cheese on them. The holy mass was held in a bar with paintings nude women touching each other. Children running around in the casino after midnight was normal. Drawings on the walls all around the ship were of Romans or Greeks in their birthday suits. We along with many others on the ship developed a stomach virus and sore throat. This resulted in days of non eating and diarrhea. We believe that it may be the result of the treated sea water that is used for making ice and in food preparation. If you are allergic to sulfur BEWARE. I developed a skin rash. Since they charge 50 Euro for seeing their doctor and then about the same for the gallon of bottled water he prescribes....illness must be a profit center. The internet service service is in booths that are in a hall way where children play. You may not use, or connect your own computer and must use their extra slow machine which costs 1/2 euro a minute. When we boarded they took our U.S. passports and told us they would be returned after a copy was made. Another lie, they gave us the copy. Imagine being stopped by police in Morocco or trying to leave the country for medical reasons with a photo copy of your passport. Fortunately a cruise line association attorney was on board and he advised me as to how to pressure the staff to see to it that when I am on land I have a real passport. If this is your first cruise, you have low expectations and you have very little money to spend on a cruise, you may enjoy it. Read Less
Sail Date: November 2007
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American ... Read More
It is a new ship in good condition. The suite and the butler were wonderful....had breakfast in the room to avoid the huge rude crowds. The food in the restaurant was gourmet for Italians and much worse than Denny's by American standards. The norm was luke warm soup, horse leather beef, Pizza's with almost nothing ...not even sauce or cheese on them. The holy mass was held in a bar with paintings nude women touching each other. Children running around in the casino after midnight was normal. If you like to hear children screaming, this will be a treat. Drawings on the walls all around the ship were of Romans or Greeks in their birthday suits. We along with many others on the ship developed a stomach virus and sore throat. This resulted in days of non eating and diarrhea. We believe that it may be the result of the treated sea water that is used for making ice and in food preparation. If you are allergic to sulfur BEWARE. I developed a skin rash. Since they charge 50 Euro for seeing their doctor and then about the same for the gallon of bottled water he prescribes....illness must be a profit center. Otherwise they can give medical care for ship illnesses for free. The internet service service is in booths that are in a hall way where children play. You may not use, or connect your own computer and must use their extra slow machine which costs 1/2 euro a minute. When we boarded they took our U.S. passports and told us they would be returned after a copy was made. Another lie, they gave us the copy. Imagine being stopped by police in Morocco or trying to leave a country for medical reasons with a photo copy of your passport. Fortunately a cruise line association attorney was on board and he advised me as to how to pressure the staff to see to it that when I am on land I have a real passport. If this is your first cruise, you have low expectations and you have very little money to spend on a cruise, you may enjoy it. Read Less
Costa Serena Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 3.0 0.0

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