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3 Viking Sun (Retired) Cruise Reviews

After flying for 12+ hours, we were greeted at the airport in Basel, Switzerland by Viking employees who informed us that the river was too high in Basel and we couldn't board the ship there. We were going to be taken to the ship ... Read More
After flying for 12+ hours, we were greeted at the airport in Basel, Switzerland by Viking employees who informed us that the river was too high in Basel and we couldn't board the ship there. We were going to be taken to the ship which was docked in Breisach, Germany by bus. We waited 2 hours in the airport for the bus and then had another 1 hour ride. If Viking knew of this problem, why wasn't the transportation already waiting for us at the airport???? We arrived at the ship and took our luggage to cabin. We then proceeded to the lounge to try to get some lunch. When we arrived, they were clearing all of the food. They said that lunch was over. I said what do you mean? We haven't had anything to eat. Basically, I was told "too bad." We tried to find a restaurant open in Breisach within walking distance but could not. We waited until dinner. The food was HORRIBLE! The second night on the ship, we crashed into an embankment. We were told not to speak to the press who were waiting when we were escorted on to another ship to take us to a bus to drive us to Strousburg, France. This trip became more of a motor coach tour than anything. There is no entertainment whatsever on the ship. You are forced to talk to people you don't want to talk to. The service was horrible. The ship was in a very run down condition -- very old and dated. You expect opulence on a ship. You expect wonderful food. You expect to be pampered. This was absolutely not the case with Viking. Food portions were extremely small. Potato soup was red with hot dogs cut up. The chefs stood around drinking beer in the lounge during lunch time. When you save your money for a trip like this and you have nothing but aggravation and disappointment, it is a shame. Viking didn't care at all. Read Less
Sail Date November 2013
Our letter to Viking following the cruise was 2 full pages and was practically ignored. They offered us $500 each credit on a future cruise with them (which will never happen). I will reduce it here for you. My wife has been in the travel ... Read More
Our letter to Viking following the cruise was 2 full pages and was practically ignored. They offered us $500 each credit on a future cruise with them (which will never happen). I will reduce it here for you. My wife has been in the travel business for 30 years and this is the first negative review we have EVER written. Some problems were minor but altogether, this was just bad. By the way, the cruise started in Antwerp and ended in Basel - a nice itinerary. They sent us information prior to the cruise for the wrong cruise. Rather than courier the correct info, they mailed it and we were already on our way to catch the cruise. The food was of the lowest quality, not cooked well and there was little choice. Dining room service was fine as long as you didn't require anything extra or different, such as a second glass of water. The boat was understaffed to the point that staff would not meet your eyes fearing you might ask for something. There was no maitre d', leaving guests to line up prior to dining room opening and rushing for a choice table - like high school. Not once in 14 days were we called by name and this ship had only 200 guests. They skipped one stop on the itinerary because another Viking ship had the dock that day and they would not pay for a second spot. We had a 2nd Viking ship docked alongside us on 4 days, which meant that we could not open our blinds of our rooms or lose all privacy from the room literally 3 feet away on the other ship. Also, that side of the dining room was dark on those days as that ship blocked all light. There was no security to get onto the ship (there was a warning to Americans in Europe the day before we set sail). Almost all excursions were to "the old town" and to "the cathedral". Very little diversity. Tour guides were anywhere from 2 out of 10 to 10 out of 10. The main lounge was too small for everyone to fit in and the design was not condusive for ease of listening to lectures. The staterooms were small but fine. Nothing special but not a problem. There was the occasional smell of fuel at night while the ship travelled. For others, it was every night and their bed was like a massage bed when the engines started up. They advertised that the fares were 2 for 1, which was a total lie. If so, this would have been a $700 per day per person cruise, more than what you can pay on a 6 star cruise today. It seems like Viking is in trouble and cut corners where possible, lower quality food, less staff, cheap tours (places with no entrance fees). Do yourself a favour and book another river cruise line. I'd be concerned with losing your deposit. Read Less
Sail Date November 2010
I have traveled on over 60 cruises and this was the worst one I have ever been on. Our stateroom was incredibly noisy, so I didn't get any sleep all week. Every time anyone on the ship flushed their toilet, we heard is as loud as ... Read More
I have traveled on over 60 cruises and this was the worst one I have ever been on. Our stateroom was incredibly noisy, so I didn't get any sleep all week. Every time anyone on the ship flushed their toilet, we heard is as loud as someone in the room blowing their nose... gross. The heater (which was needed in the cold ship) made popping noises, so we couldn't use it at night. When we complained about the noise to the front desk, their ignored our urgent request fro a solution. The ventilation system was very bad, since we smelled all sorts of smells wafting into the intake, including diesel exhaust, smoke, and even lighter fluid for a BBQ. When the front desk didn't do anything about the lighter fluid smell, a whole bunch of us had to storm the desk to get attention... I never heard of something so dangerous. Their sound system in the lounge also did not work for half of the cruise, but at least that didn't deprive us of sleep! The ship docked a mile away from where they told us it would be in Amsterdam, forcing my 82 year old parents to walk that far with all their luggage. I highly recommend avoiding the Helvetia and its sister ship Sun until Viking fixes these mechanical problems. Read Less
Sail Date May 2010
Viking Sun (Retired) Ratings
Category Editor Member
Rates 3.0 3.9

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