Sail Date: August 2019
This is our fourth cruise out of Galveston, and the second time on Liberty of the Seas. Overall we had a great time. Some thoughts... Embarkation: The port signing is poorly laid out, and can be confusing. We missed the lane for ... Read More
This is our fourth cruise out of Galveston, and the second time on Liberty of the Seas. Overall we had a great time. Some thoughts... Embarkation: The port signing is poorly laid out, and can be confusing. We missed the lane for dropping off the luggage, so we circled back around a second time. Go early because the traffic gets awful later in the morning. We dropped off the bags, parked over at Lot B, and the shuttle dropped us back at the terminal - about 15 minutes from bag drop to terminal (at 10 am). The line inside the terminal was long but moved along. It was about 45 minutes from walking in to getting past the bag scanner. From there we moved into the check-in room. The line there was much shorter and moved faster (again, early in the day). We moved through, checked in, had our picture taken and headed to the on ramp. Not horrible, but we thought Carnival's embarkation was much smoother. And then we were on the ship! We made our way to the buffet, along with the other 4,000 passengers. As expected, the Windjammer was crowded and busy. Staff were trying to help people find tables, but space was tight and everyone had their carry-on bags. Other than one jerk who thought the world should stop for him, most people were trying to be patient and make their way through. Food was good, we found a table and had lunch and chilled until the room announcement was made. Cabins: We had a balcony and an interior on deck 9. The rooms were clean and ready for us. We unpacked and enjoyed the balcony until muster drill. They really need to have some big fans on deck for muster drill. The deck is so crowded, and the heat was awful and I can see where the older folks might get sick. The cabin steward was in and out every day and kept the towels replaced, the bed made, and the ice bucket full. We had towel animals three nights, which we liked, but we ALWAYS had ice in the bucket which we really really liked. :-) We had pre-ordered one of the Royal Gifts liquor deliveries which arrived promptly on the day after embarkation. The cabins were standard - clean, enough storage, the a/c worked fine, no complaints. MDR: Mixed feelings about the MDR this time. We like to go because it is usually fun to be pampered and waited on. But this time our little family was in the back against the window behind three giant groups of elderly people, probably thirty altogether at three big tables. The sun was blasting through the window and there was some problem that prevented them from lowering the shade so we roasted for the first three nights (once we changed direction we lost the sun and it was better). Our view out the windows was the inflatable lifeboats. A necessary thing to have, but it wasn't like lowering the shades would mess up the view. Because we were jammed back there, it was hard to get to our table, it was hard for the waiters to get in and out to us. We felt bad about squeezing past the old folks, because it was so hard for them to move or let us by. The groups had at least two birthdays every night, and for some reason most of them were named "John." So we sang "Happy Birthday" to John, over and over and over again. It's not RC's fault that these three giant groups of the John club decided to celebrate their birthdays on the cruise, but it would have been a lot better if they had just given them a little more space for their walkers and canes and sat us elsewhere. The waiters were nice, and did their best, but between having to squeeze past the big group and being stretched thin, it was not the level of service we had previously. The head waiter came by and chatted most nights. He was very nice, and I think understood that our location was not optimal. I saw more people really dressed to the nines for formal night than I have ever seen on a Galveston cruise. Usually it's "please don't wear shorts and maybe wear your nice flip flops" and this time there were people in fancy long prom-type dresses and suits, even a couple of tuxedos. We wore suits and church-type clothes and were right in the middle of the pack. MDR Food: Good to very good. Not great, but nothing wrong with it. Typical cruise food - steaks and shrimp and soups and desserts. Some extra vegetarian/vegan options would be nice. The best things we had all week were the crabcakes and calmari appetizers. The fish entrees were consistently good, but very similar - fish with sauce plus starch and veg. The NY strip was consistently good, and one of the best we have had. Nicely seared on the outside and at the right temp every time. Rare was almost purple inside, and med-rare was beautiful and bloody. Delicious. Desserts were good - standouts were the Grand Marnier Souffle and the Creme Brulee. The no-sugar-added desserts were consistently tasty and good. Windjammer: Food good to very good. We really like the layout of the Windjammer as compared to Carnival. There are multiple smaller stations so you don't have to go through the entire line end-to-end to just get one thing. The cookies are always great and we made multiple trips upstairs just for cookies. A nice variety and selection of items, serving trays were kept full and fresh. Plates were cleared quickly and tables kept clean. At peak times staff were pro-active about helping guests find tables - I was approached by one staff member who suggested that I give him my sweater and he would use it to save a table for us. Very much appreciated. Also at peak times - breakfast on port days - they were gently "encouraging" passengers to finish up so that others could eat. When it was full they were holding back a line at the entrance to keep the crowd from being out of hand. The gatekeepers at the door were friendly and cheerful in what has to be a thankless job of "encouraging" / "suggesting" / forcing guests into sanitizing their hands on the way in. Ports: Overall fine, it's the Caribbean - you go for sun and sand and that's what we got. Cozumel - we took a taxi downtown, stopped at Mega for candy and souvenirs and then walked over to the shopping area. (Mega is great for anything you might have forgotten, or cheap snacks or small souvenirs. Flip flops, sunscreen, candy, bottled water, etc. They have a grocery store too if you want to make your own picnic lunch. Prices are in pesos but they will press a button and convert to dollars. The exchange rate they offered was 19/$1, which we though was very good.) Bought some handbags, and the non-shoppers enjoyed a bench in the shade with a book while the shoppers wandered about. Had lunch at a sidewalk place facing the water on Rafael Melgar street and then took a taxi back to the ship. We've gone to Paradise Beach before and loved it, but this time the shoppers won out. :-) We like Cozumel, it's a clean, safe, tourist-friendly stop. Grand Cayman - tendering process was quick. I got in line for tender tickets at 8:30. The line was crazy long but moved really fast. The tendering was not supposed to start until 10:30 so we we not expecting to get off until 11:30 (boat #21) but we were called by 10:40 and were in port by 11. The port area is very chaotic, and outside the fence is worse. The vendors are very aggressive and it was a bit unnerving. We were back inside and agreed to an island tour with one of the companies there. We had a quick trip around to Hell, the rum cake store and the dolphin place (15 minutes at each, plenty of time for the pictures and back on the bus). After that the driver dropped us at Calico Jack's for 1.5 hours and picked us back up. We liked Calico Jack's, had some lunch and drinks and spent time in the pool. One caution - the prices are listed in Cayman Dollars, not US, and the total will include gratuity. So take the menu price times $1.25 and then add 18% to get the total, so that you avoid sticker shock. We got back tot he port about 3:30 and walked straight onto a tender boat and back to the ship. Get there early to avoid the wait. Fallmouth - We took a RC tour - "Green Grotto and Dunn River Falls". Overall, very good. The bus was air conditioned, the hosts were polite but brusque and kept us on the schedule. The guide at the Grotto was terrific! Informative, enthusiastic and very good with the small children in our group. The cave tour was interesting. We would have preferred more history, but he adapted the talk to accommodate the many small children in our group. Dunn River Falls was pretty, but crowded and touristy. The climb up the falls was fun, but there were so many tourists there that it became somewhat of a forced march up in order to keep the line moving. A slower pace with fewer people would have been nice to be able to enjoy the beautiful area more. The port area is new and very nice. Onboard Entertainment: Mixed reviews...The casino is nice, but they really tightened up the slots for the last two sea days. We had a good time and pretty much broke even. The Schooner Bar piano player is nice to listen to but it gets crowded in the evenings. We saw two comedians, both were good. There was also a juggler/comedian which was better than it sounds. We skipped Saturday Night Fever because we saw it last time and didn't really enjoy it. The aerialist show was nice but not great. BUT. The Eagles tribute band was amazing! We really enjoyed it and the crowd was really into it. Daytime entertainment was mostly port shopping talks and port excursion talks. A couple sessions about the history or ecology of the ports would be a nice change. Voom internet worked well and we had good service all over the ship. Ship in general: A pretty ship, clean and well kept. We enjoyed sitting outside the pizza place on the promenade and people-watching. Debarkation - Super smooth and easy. We walked straight through, less than 30 minutes from getting in line in the dining room to walking out of customs. Miles and miles better than Carnival's debarkation nightmare. All in all we had a great time and loved the ship. Definitely will be back. Read Less
1 Helpful Vote
Sail Date: August 2019
Excellent Service, Very Clean Ship, wonderful pool & kids splash area. Our 7 & 9 year olds had a blast! Smooth & fairly quick embarkation from Galveston. We were lucky to have 2 adjoining rooms & really appreciated ... Read More
Excellent Service, Very Clean Ship, wonderful pool & kids splash area. Our 7 & 9 year olds had a blast! Smooth & fairly quick embarkation from Galveston. We were lucky to have 2 adjoining rooms & really appreciated the extra space. We stayed on deck three and had a great experience. We never felt the ship moving—very smooth sailing. The shows were great! We went to see Saturday Night Fever, the ice show & the Air show as a family and all enjoyed them. My husband and I saw a comedy show one night while the kids were in the kids club—it was so much fun. Grand Cayman & Cozumel were awesome! Our kids went to the kids club a few nights but honestly they didn’t love it. They were happy to be able to stay together though, since they were supposed to be in different groups due to their ages (7 & 9) but they let my older daughter move down. Read Less
4 Helpful Votes
Sail Date: August 2019
I researched everything about this cruise before we left. Hours and hours of research. So, now that we have concluded our cruise (returned today), I wanted to give you all those details and information while it's still fresh in my ... Read More
I researched everything about this cruise before we left. Hours and hours of research. So, now that we have concluded our cruise (returned today), I wanted to give you all those details and information while it's still fresh in my mind. Would I personally go on this cruise again? Absolutely not. Where do I start........ Parking is a little bit of a pain, probably depending on when you arrive. We didn't get there until around noon and the street in front of the cruise terminal was at a crawl. Book your parking early!! I waited and most lots were full. However, we went with the actual Port of Galveston parking (indoor garage) and it was perfect. It was right across the street so we could just walk and didn't have to deal with a shuttle bus. It was $105, and by booking online, you save $5 so it was $100. The line to get onto the ship was long, but moved faster than I thought it would. It took about an hour. Print out your sea pass paper before you go! The line for those without this was much longer. Also make sure you put all your passport info, credit card charging info., etc. into their system BEFORE you go. We got onto the ship at 1:30 and rooms were ready! I'll review the rooms in the other section at the bottom of this review. We headed to the buffet, and it was a crowded mess. Honestly, it drives me crazy how people are so rude. They cut in lines, they stand in the middle, they push, the list could go on. There was no where to sit. It was awful and at this point I was really regretting booking a big ship. Suitcases arrived around 6. We booked the 3 specialty restaurant package. The restaurants were good, but not fabulous. I am a huge foodie and love to cook, so I'm probably much more critical than others. The Italian place was the best, with Chops coming in second. The other nights we did the "My Time" dining and made a reservation. That worked out well and we never had to wait. Dress code: NO ONE CARES (which is very sad)! That's pretty much what we figured out. Some people wore shorts and hats to the dining room and no one said a thing. On formal night, the majority of people did not wear formal clothes, but wore Church type clothes. There are no washers/ dryers to use, as some other ships have. You can have them do your laundry for $35, all you can stuff in a small bag they give you, and they simply wash, dry and fold. Not worth it in my opinion, but in a pinch, it's there. If you try to do laundry in the sink, beware that things take forever (days) to dry because of the humidity. Drink packages.....(My opinion): We had a party of 5 (2 adults, 3 teens). We purchased the refreshment package and it was $26 per day/ per person. Definitely not cheap, but the alcohol package was really pricey with tips added, etc. I would NOT buy this again. The lines to get drinks were long, and it was honestly a pain. Plus, the days you aren't on the ship, you don't use it much. We did use it for some specialty coffees (available in Cafe Promenade). I did use it for fresh squeezed OJ some mornings, but everyone else in the family thought it tasted weird. It was quite sweet, and not what I expected. (Fresh OJ is available in Windjammer at a little station). We used it for some virgin drinks and sodas. But overall, we would have been better off just paying for each drink as we wanted one. Even sodas were a pain to get because you had to go to a bar and wait behind the lines of people getting alcoholic drinks made. Food: Just OK. We've been spoiled with other cruise lines where the food was really good...(Regent Seven Seas, Celebrity, (even NCL was way better). It wasn't bad, it was just OK. No other way to really describe it. Sorrento's pizza was probably the best and we all loved getting pizza late at night. Shows: They were pretty good. The comedy shows were probably the best and also the most crowded. You don't need tickets or anything to any of their shows. Just show up about 15 min. early and grab a seat. The ice skating rink was really small, so our kids had no desire to skate. It would be best for little kids. Slides: Our teenagers said they were so slow and stopped mid slide. They did not try the one with the raft type thing because the lines were insane. Speaking of lines and crowds, they were AWFUL everywhere. There were also many times when we were bored on the ship. Pool is tiny. Lounge chairs go quickly so I just got up early each day and enjoyed my coffee out near the pool. It was calm and peaceful then, which I loved. Bring towel clips because it gets windy. WIFI was HORRIBLE! We purchased it for all of us and it seemed to always have issues. It was down for more than 24 hours one of the days. The other days, it was so slow and would only work on certain areas of the ship. For example, it would not work inside rooms or on balconies. The ship is old and showing it's age. They do a good job keeping it clean and for the most part, the employees seemed happy. I felt like everything was an "extra" charge, and in the end, this trip was more than double what I thought it would be. Disembarking: GOOD! We had an early flight from Bush. We knew we took a risk booking that early, and then Delta changed their flight schedule and made it even earlier. Our flight ended up being at 10:50, so we needed to get off ASAP. We carried off our own luggage. We went to the theater room at 7:15. Around 7:35 we were able to start walking out. Since we parked across the street, we were in our car and on the road at 7:50. It worked out perfectly. Read Less
7 Helpful Votes
Sail Date: June 2019
We wanted to take our grandson age 11 on this ship as it had impressed us as a family ship on our two previous cruises on it in 2017 and 2018. However, the ship was overcrowded in my opinion and services were not up to par with our ... Read More
We wanted to take our grandson age 11 on this ship as it had impressed us as a family ship on our two previous cruises on it in 2017 and 2018. However, the ship was overcrowded in my opinion and services were not up to par with our previous cruises on LOS. Our grandson had a wonderful time. But my husband and I and daughter/son-in-law felt that there was not enough for adults to do in the daytime. How about adding a cultural/historical presentation (not a shopping presentation) concerning the cultural history of Cozumel, Grand Cayman and Jamaica? Also, I am a swimmer and on this trip found the adult pool disgusting with the odor of urine and spilled drinks. Plus, the life guards did little to discourage a provocative dance between two obviously drunk individuals. I tried the pool on three different occasions and times, but was disappointed each time. Our room steward was outstanding and catered to our every need and especially helped with our grandson who stayed with us in our junior suite. Food in the dining room was a disappointment this trip. My steak on the last night was very grizzly and tasteless, for instance. Also, we were asked by the waiters repeatedly to rate the Dining Room service a 10 - Very unprofessional!! Entertainment was also not up to par with our previous trips. Our family enjoyed the production ice show very much and our grandson was able to skate one evening. However, the public skating was only offered very early in the cruise and not again. The live band on LOS had been outstanding in the past so we were disappointed that they were pretty non-existent this time except in some of the lounges. We did enjoy the aerial show immensely, however. But we feel it is time to replace the Saturday Night show with another featured production. In addition, there were very few drink servers in the show areas (as compared to our other times on this ship). Our family excursion to Stingray City in Grand Cayman was a highlight of the trip. This was a ship shore excursion and the boat operator was very concerned about our safety at all times. He very carefully showed us how to feed a mama sting ray and how to hold her underwater so she would feel comfortable. (I fed and then later held her - what a hoot)! In addition, the tour operator provided additional information about the island and the sting ray population -excellent tour! Our grandson's dolphin adventure with his mom and dad in Cozumel was a hit, but they complained about the photographer who followed them around and then wanted $40 for a picture of the grandson with a dolphin. In Jamaica they also explored the recently added Adventure Park (ziplining, tubing, swimming pool) at Good Hope Estate while my husband and I toured the 1700's sugar plantation and ate a scrumptious Jamaican lunch near the pool area. We had toured the plantation and surrounding area several years ago and found that the tour guide really makes a difference in the enjoyment of this excursion. Our tour guide on this trip was much more upfront about mentioning the slave trafficking during the 18th century and was open to our tour group's many questions about the plantation and the surrounding area. This is a must tour if you are in Falmouth and want to learn about the history and culture of the area. Although I was disappointed with some aspects of this cruise, it provided a wonderful chance for us to relax with our family, plus our grandson was well entertained by Kid's Club and all the water features on board. Hopefully, the addition of a new pier (2021?) in Galveston will convince Royal Caribbean to add a newer ship to the area and will provide some additional itineraries! Read Less
10 Helpful Votes
Sail Date: June 2019
We’ve sailed four times with Royal Caribbean, but always on older, smaller ships — Grandeur of The Seas, Enchantment of the Seas and Majesty of The Seas — and were itching for a chance to try larger ships. This summer, we opted for a ... Read More
We’ve sailed four times with Royal Caribbean, but always on older, smaller ships — Grandeur of The Seas, Enchantment of the Seas and Majesty of The Seas — and were itching for a chance to try larger ships. This summer, we opted for a cruise on Liberty to celebrate the high school graduation of our son and daughter. Later in the summer, we will be on Anthem of the Seas for a just the two of us cruise, to get the company’s more current take on a similar-sized ship. If you haven’t been on the bigger ships in RCI’s stable, Liberty is, well, big and yet, oddly familiar. Many of the classic styling cues from the last three decades are everywhere on the ship, so it's both familiar and new. One thing that was clearly new — and I’ll have a lot more to say about it down below — is The Key, RCI’s new program to give Suite-like perks to us mere mortal cruisers. One thing not new, based on reading here and elsewhere: Liberty of the Seas has a main dining room management issue, which I’ll also address below. General impressions of the ship: well cared for, but not quite as well as we’ve seen with other RCI “vintage” ships. Obviously, it’s a big ship and it gets hard use, but there are a lot of small details that seem to be overlooked in terms of maintenance — the hallway carpets in the cabin areas were so worn, as an example, to look like they were wet or stained in the high traffic areas. A small detail, to be sure, but one that is telling. As the Freedom-class Liberty has been in service for more than a decade, I won’t belabor the layout and facilities — most of which are excellent — or the elevator placement (just two banks on either side of the ship, which leads to a lot of crowding at certain times). It’s a nice ship with a lot to do — we didn’t even come close to trying everything available on one trip. A couple of general impressions: it feels like you’re either alone or in a very crowded situation onboard, depending on the venue. The Promenade is an interesting, mall-like feature, that can get a bit tight at times, especially when the center of it is filled with promotional sales tables. I find it interesting that in its Quantum-Class ships — similarly sized — RCI went to a totally different layout, with less mass gathering areas and more nooks and crannies. We look forward to be able to compare/contrast that in July. What I will say is that Liberty seems best suited for family trips, with more and better kid-friendly facilities than we’ve seen on other RCI ships. It might not be ideal for a romantic getaway for two, though. One frustration: the ship had multiple meet ups for 18-20 year olds at One Air, the Karaoke bar (which is generally pretty great, but oversubscribed for some of its uses), right as over crowded events were to begin — making it impossible for people to gather and meet and talk. This is poor planning -- an earlier time, like before dinner when things are quiet might work better in this place — or an alternate location should be used. In terms of the staff: all were nice, friendly and very helpful (and some went above and beyond). A few seemed to have suffered for incomplete training — the ability of a bartender to follow a specific order, for example, to use a specific rum (or just use a dark rum versus light) varied wildly from bar to bar. Some of this training issue extends to The Key, RCI’s new upgrade program. In short, you get a embarkation day lunch at a premium venue (and the ability to drop off carryon luggage), premium seats for shows and access to special exclusive times for attractions, special debarkation for ports, breakfast and special debarkation for the final day of the cruise, plus one Voom Surf & Stream for each person in the cabin. We bought this for ourselves and our kids — for both cabins. We would have purchased Voom, anyway, and the price was only incrementally higher (we jumped in early before the price doubled). What worked: Voom, mostly (more on that below). The welcome lunch at Chops was nice, although probably a bit much for a first day lunch. The check-in was OK, but not a massive boost beyond what we normally would have seen as Crown & Anchor Platinum members. What didn’t: the “exclusive” times for Wave Runner was one hour the entire cruise, 9 am the first morning, not ideal for those who stayed up late the first night of the cruise. I’ll note my kids had little trouble getting on, picking strategic times to ride. The ice skating window, again, just one hour for the entire cruise, came on day one, and as it required long pants to skate, virtually no one had their luggage and the ability to change to use this perk. We observed no Key departures on port days. Nada. Nothing. VIP seating was extremely uneven. We were able to use it for the Ice Show — but we had to ask around. For other shows, like the alleged comedian, there seemed to be none, despite the fact that we showed up 30 minutes before show time. The choice debarkation was, in short, a mess. We did get a hot breakfast (a mixed blessing to be sure, based on the issues with the main dining room), but then got cattle called into leaving with one of the normal departure groups (although two different staffers argued about how we should be handled). In short, The Key has both a staff training problem and a value problem. First, staff needs to be fully trained on the program and its perks, to properly assist passengers. Second, there needs to be more in the way of exclusives. With the $600 plus it cost us (for four), there are clearly times it would be smarter to upgrade to a Junior Suite and get most of the perks and a nicer cabin. As a prime perk of The Key, Voom continues to over promise and under deliver, in part at least, due to poor WiFi signal throughout the ship. While better performing than on the smaller, older ships built before the advent of WiFI, Liberty’s wireless net still has issues. Surf and Stream is only half true: you can surf (read the Web or get email), but streaming video is extremely unlikely unless you do so in the middle of the night. RCi needs to focus less on selling ‘Net service to every passenger and more on being able to support those who do buy. Okay, moving on to what was maybe the biggest disappointment: the food in the main dining room. I’ll note this is our fifth RCI cruise — and prior to this one, I’ve generally been pleased to delighted with the main dining room food. I don’t expect Michelin star food, but merely decent, well prepared meals. Unfortunately, I can’t say that for Liberty of the Seas. The food was routinely dried out, seemingly left under heat lights too long — I had one decent meal at dinner time, but the others were not even Applebees’ quality (which is saying something, something not good). Breakfast, too, was a disappointment. The hollandaise sauce for for the Eggs Benedict (an RCI dining room staple) was messed up — and unwanted spinach was added to my meal. Similarly, I was unpleased with poorly cooked (overcooked) omelets and scrambled eggs. The low quality of the dining room was fairly shocking to me, as it has previously been a go-to for food on previous cruises. On the bright side: the ship had the best Windjammer we’ve ever experienced. The food quality was higher (they, unlike the dining room, made a very solid hollandaise sauce and did not over cook the eggs). While a loud, crowded, chaotic atmosphere goes with the food (it’s the nature of cruise ship buffets) this may have been the best we’ve seen on any cruise ship. Additionally, the specially restaurants, Chops, Sabor and Giovanni’s (we used all three when it became evident the main dining room was an issue) were excellent as usual, albeit at a higher cost. The same is true with Johnny Rockets — an upcharge, but the secret place to get exceptional french fries. Lastly, Sorrentos continues its steady improvement, with better pizza crust. The sauce still needs a bit of love, but overall the pizza on this line (once a sort spot, like the still undrinkable coffee) is vastly improved. Moving onto entertainment, there was a great deal of it around the ship, some of which we only caught snippets of — and most was excellent. While we don’t have names — the guitarist in the English Pub was exceptional as was the band that played in the Deck 5 night club — generally speaking all of the music was outstanding. We did not see the Saturday Night Fever show — in part because of schedule, in part due the failure of The Key program — so I can’t comment. We did see an alleged comic. Imagine yourself trapped in a bad version of Grossingers, and your cranky aunt has thrown back a few too many adult beverages and starts riffing obscene Henny Youngman material. That, in a nutshell, is the work of Michele Balan, who appears to be phoning in the same tired routine since the Bush Administration. Starting out with a Donald Trump-like “See how awesome I am self-tribute video” her act goes down hill from there. Avoid at all costs. Excursions: The Jolly Roger Snorkel Trip, Roatan, Honduras: We’ve been on four or five of these type excursions, but this one was by far the best. The crew and ship were great — super friendly and fun. The snorkel equipment was the best we’ve seen on such a trip — it makes a big difference. Additionally, the reef area used was beautiful and the water was very calm and full of wildlife. Additionally, they had great food and drink following the snorkeling — a nice surprise. The ATV Jungle Adventure, Costa Maya, Mexico: The ATV trek through the jungle and beach roads was great — be ready for a 30-minute ride in a troop truck to get there, though. Post ride, we were delivered to a “resort” where we were pestered constantly by local merchants selling trinkets and “Cuban” cigars. After that, we bailed, and returned to port for lunch — and picked The Mojito Bar, much to our regret. While it had a great view of our ship, the food was bad (and completely wrong), the bill was $220 for lunch for four — and they didn’t take credit cards. Avoid at all costs. The Jose Cuervo Tequila Tasting Tour, Cozumel, Mexico: Well done throughout, very informative and entertaining. We learned a lot about tequila, how it is made and how to distinguish various grades and styles. Additionally, there was really good local food provided as well as native arial rain ceremony. In all, well worth the cost. Read Less
3 Helpful Votes
Sail Date: June 2019
We loved our cruise on Liberty of the Seas . Prior to the cruise the website was easy to navigate and make plans. We used a travel agency. But I made excursion and dinning choices online. Our room had a balcony. I enjoyed many ... Read More
We loved our cruise on Liberty of the Seas . Prior to the cruise the website was easy to navigate and make plans. We used a travel agency. But I made excursion and dinning choices online. Our room had a balcony. I enjoyed many hours on it. The staff were beyond gracious! If everyone treated each other like Liberty of the Seas staff treat people the world would be a better place. Windjammer food was fresh and displayed well. Delicious! The coconut cookies are addictive. Staff were eager to assist. These people work long hours and not 1 time in a week did I even see an attitude or hear a complaint from them. The main dining room was like formal dining every meal. The special treatment was fun. The food was beyond delicious ! Our waiters were so excellent ! Caribbean night was a treat with a dance from the staff dressed in Caribbean shirts. Formal night was very enjoyable ! Food was just amazing every meal! We stopped in Cozumel , Grand Cayman and Jamaica. We booked excursions in Grand Cayman and Jamaica. We didn’t enjoy shopping in Cozumel due to the shop keepers were too pushy. After buying a few items we cut shopping short and enjoyed the benefits of a half empty ship. In Grand Cayman we did a beach excursion at Calico Jacks. It did not include lunch and in my opinion was more of a bar party atmosphere . Food was pricy and took a long time. I wouldn’t bring a child to Calico Jacks. We had another beach excursion in Jamaica. Blue Waters beach excursion with jerk chicken and pasta. This was a great experience . There was a bar for drinks but not the main hub. Staff was great as well as the food. We got back in time to allow us some shopping time. Jamaica had great shopping variety. Some shops accept credit/ debit cards but bring cash for those hand carved items from the locals. I loved the cupcake decorating class with Chef Marcos. Overall , Liberty of the Seas has a system to get a lot of people fed and entertained with having this gracious attitude that makes you feel special. My only bad moment was when the cruise was over Read Less
4 Helpful Votes
Sail Date: May 2019
Getting there: Flew in to IAH, rented a car, drove to Galveston the night before the cruise. Had the car to sight see on the way, Stayed at the Inn at the Waterpark overnight, Next day parked at EZ Cruise Parking, took their shuttle to the ... Read More
Getting there: Flew in to IAH, rented a car, drove to Galveston the night before the cruise. Had the car to sight see on the way, Stayed at the Inn at the Waterpark overnight, Next day parked at EZ Cruise Parking, took their shuttle to the pier. Hotel is a little run down. Parking was good experience. Porter took the suitcases right from the parking shuttle. Embarcation: long lines but moved fairly quickly. I think it took about 45 minutes to make it through security and to the desk to pick up our sail cards and get our photo taken. Then it was right on to the ship. Rooms were ready by 1:30. Food: Food on this cruise was above average and the dining room staff was the best. They cleared tables quickly and refilled drinks. Everyone had a smile. We ate a lot in the buffet for the variety and the quantity. MDR was elegant but seemed a little slow. Don’t go there for a quick meal. We had anytime dining so we didn’t get to know a particular wait staff. Pizza was popular, as was coffee drinks at the promenade café. Johnny Rockets seems very out of the way. I had the soda package which came with a refillable cup (that was supposed to be in my stateroom before sailing but wasn’t, and I had to beg a bartender to give me one). My daughter did get sick one night from what we think was bad shellfish in MDR. Entertainment: Catch “In the Air” the first day or two. It doesn’t repeat (which it should). The Ice Skating Show was great. Saturday Night Fever was good but not fabulous. Comedians were good. Other shows/activities were ok. There is music all over the ship. Would have liked more dance lessons (both quantity and variety) and they should be followed by a band playing some of the music you just learned to dance to so you could practice. Activities: Liberty is a great ship for water lovers: pools, hot tubs, water slides, two person tube slide, and a surfing simulator. Some reviews found that deck loungers were hard to find but this was not our experience most of the time (maybe a little on the last two sea days, when the pool areas were very crowded). Would have preferred much more variety in the outdoor movie selection, with a children’s movie early and a more mature movie late. My teenage daughter really enjoyed the sports deck. Remember you need socks for rock climbing and ice skating. The teen program really needs work. There wasn’t an adequate ice breaker / get to know you activity the first day, and the teen staff didn’t seem to like working with the teens. Also the rules were overly restrictive and sexist comments were made about the girls. After that, the teens largely organized themselves and spent their time together at the teen only times at the other activity centers rather than the teen room. Cabin: We stayed in room 2552, an 1N ocean view with two beds and two Pullmans. The space is better with the twin beds separated. It feels cramped with the beds together. Cabin is a little longer than some other ships I’ve been on, but no wider. The shower is really small. Not suitable for a large person. The bathroom was never properly cleaned. There was mold in the toilet (same in another room in our group). Our daughter threw up one night and it took a while to get someone from housekeeping to come change the bed linins. Rooms low down and towards the middle are less affected by ship movement and this sailing was as mild as they come. You can’t go from one end of the ship to the other on Decks 2 or 3 because Studio B (also the ice skating rink) is in the way. This is really inconvenient for getting to the other set of elevators. Excursions: Cozumel: We did the tour of the Mayan ruins at Chitzen Itza. To get there you take a 45 minute ferry back to the mainland (Playa Del Carmen) and then a bit of a walk to the depot, and then a bus a little over two hours to get to the ruins, where you spend about an hour. We had a great guide (Hector, the son of Hector – also a tour guide) who gave a lecture with slides (on a tablet) on the drive out, which was both informative and a good use of the time. The lunch provided was a cheap ham and cheese sandwich, chips, a small apple, and a juice box. Disappointing but necessary given the length of the excursion. There is a general store at the bus depot with cold drinks, snacks, and other items for sale. There is some shade at the ruins, but sun screen is a must. It seems a lot of transit time for a short time on site, but the ruins are really worth seeing with a good guide. Can’t say I saw any of Cozumel, as we had to get right back on the ship when we got back. Grand Cayman: We did the Turtle farm, Rum Cake factory, Hell, and Stingray City swim. Bring snacks, this one is a lot in the time allotted, and all are a drive around the island, which is good with a good guide calling out the sights. No other food was provided. We enjoyed all of it, but the swim with the stingrays was the highlight of the trip for us. Photos by the tour operator were better than the ones we tried to take. We would have liked to stay on Grand Cayman a little longer. Falmouth, Jamaica: Went on the CHUKKA Ziplining, River Tubing, and Adventure Falls with lunch. Had a great time in spite of the 1-hour torrential rainstorm. Great guides. Always felt safe and the staff were all about having fun. Lunch was traditional Jamaican fare. Had time for shopping in port before the bus left, but none on the way back (when we really wanted it). We barely made it back in time to get on the ship. Disembarcation was easy, but be sure to send in the form with your selection of how you are getting your luggage off to get the earliest time slot. Your room steward leaves it in your room. A bit of a line to get through customs, but it moved quickly. Read Less
5 Helpful Votes
Sail Date: May 2019
My wife and I booked a 7 day cruise on Liberty of the Seas out of Galveston mainly because we could drive to the port and not have to deal with all the challenges of airports and transfers. We have been on several cruises on Royal out of ... Read More
My wife and I booked a 7 day cruise on Liberty of the Seas out of Galveston mainly because we could drive to the port and not have to deal with all the challenges of airports and transfers. We have been on several cruises on Royal out of Galveston over the past 15 years, and this was our first time on Liberty of the Seas. The on-boarding process was fairly streamlined and was somewhat better than prior trips we have taken out of Galveston. Both the Carnival and Royal ships were docked on the same day which made the cruise terminal area extra busy but it was handled well by the port staff. We dropped off the luggage, took the car to park in the cruise terminal parking lot "B", and then took the shuttle over to board the ship. Going through the check in process was simple and easy, and within 10 minutes we were on the ship (around 12:15 PM). The staterooms were not ready yet, so we took the time to explore the ship. The ship's appearance is dated as stated in other reviews but we found it being maintained nicely overall. Once we were allowed into out stateroom area, we had to wait another 10 minutes as our cabin steward completed preparing our cabin. He was wonderful and really did a great job the entire cruise of taking care of our cabin. I give him a 5 star out of 5. We had a balcony cabin on deck 9, and we were very surprised and very happy with how large the cabin was. The cabin was overall in great shape and it was very quiet and dark at night which is something we value in a cabin. We grabbed a late lunch at the windjammer after all the hoards of people had mostly left. The food was about what we expected from a windjammer on a Royal ship, hot and average flavor. No surprises. When if came time for dinner (we had traditional dining at 8 PM sitting at a table with 3 other couples), we went to the dining room on the 4th deck and were seated. The service started out good but we quickly noted some challenges with getting water and tea glasses refiled and being checked on by the wait staff. I ordered Prime Rib and my meal came out tough, totally overcooked, and somewhat cold. I mentioned to the waiter and he replaced my meal with one that was cooked to right temp and tenderness for me. Food was mediocre in the main dining room which aligned with the comments I saw from prior reviews. We were the last table to finish being served that night which should have been a hint to us that we were in for trouble with the main dining room that night (we did not get out of there until 10:15 PM). The next night was average again at best but at least the service was a little better. A HUGE, pleasant surprise for us occurred in night 3. We decided to forgo the main dining room and grab a bite at the Windjammer due to us wanting to attend a show that occurred at same time our fixed dinner was. The quality and taste if the food at night in the Windjammer was the best we have ever experienced at the venue on a Royal ship. Huge selection of great food. I highly recommend eating dinner at least one at the Windjammer on this ship. We ate there a total of 3 nights. When it was Lobster night (night 6), we decided that we needed to eat at the main dining room again to get the lobster. This night is when everything went downhill in a major way. We had the worst service I have ever experienced aboard a cruise ship. Our food was an hour late in coming out, and when we got it, those of us who had ordered lobster with prime rib only received the prime rib. It took another 30 minutes to get small, overcooked lobster tail and was told we could only have one lobster tail as they had run out. The waiter working the table next to us was trying to peddle off extra lobster tails to his table. Our wait staff ended up being the issue we had. They were horrible. We were left unattended for at least 30 minute stretches. I asked for the head waiter to alert him to the issues and he offered me a free surf and turf which I declined as I wanted them to be aware of the waiter issue they had. I proceeded to the customer service desk the next morning and had all my pre-paid gratuities removed from my account. I tipped the cabin steward separately and left the wait staff nothing. I also left a note for the head of the dining department about my experience. Activities on the ship were about what we expected except on the last 2 at sea days they had limited activities scheduled which left people who did not want to sit at the pool all day somewhat bored. I would recommend adding more trivia, team games, and non shopping activities to sea days. We decided to use carry off your own luggage on disembarkation day. The process was simple and very easy to use. We were totally blown away by the speed and efficiency of getting off the ship and getting through customs. It literally took us 5 minutes from the time we left the ship until we were on the shuttle to get our car. Coo-dos out to the Galveston Port workers and CBP for their service!! Overall, the cruise met most expectations other than the need for a major overhaul in the main dining room food and service. Read Less
5 Helpful Votes
Sail Date: May 2019
We chose to go on the Royal Caribbean Liberty of the Seas 5/19/19 sailing because it was a great deal and we were making up for a really bad cruise experience we had in November (more on that in a second). I'm a teacher and it was ... Read More
We chose to go on the Royal Caribbean Liberty of the Seas 5/19/19 sailing because it was a great deal and we were making up for a really bad cruise experience we had in November (more on that in a second). I'm a teacher and it was difficult to be gone the last week of the school year, but the cruise was worth it! We went on RC's Brilliance of the Seas 5-night cruise in November 2018 but one of my sons came down with a virus on day 2 (he'd picked it up from one of his students BEFORE we got onboard). We self-quarantined him to his cabin. By day 3 he was so sick that my husband or I stayed with him at all times. The medical office was only open a couple of hours early (like 7 - 9 a.m.) each morning and my son was asleep so we didn't see a doctor. He missed all of his excursions. So....his college graduation trip wasn't really a vacation for any of us and we wanted to celebrate and have fun with him; thus, the Liberty 7-night Western Caribbean cruise. Embarkation was easy. Our rooms weren't ready yet so we went to Windjammer to eat. Staff did a good job of cleaning tables and the manager made the announcement for you to move on if you were finished so others could have a table. Our cabin, 7248, and our sons' cabin 7253 were clean and ready at 1 p.m. as promised. Luggage was late arriving so we had to go to dinner in very casual attire. One of our favorite things about RC is that their ships are so easy to navigate. There is a direct path down the center of the ship from forward to aft (as long as you remember to go to that deck). They have great signage and interactive wall maps that help too. The ship was beautiful and well-maintained. The freedom class-size ships are perfect. Just big enough to have extra amenities but not too many people. The cabins could use a little update but you're not there much so that's okay. We got the oversized balcony cabin and agree that it was totally worth the price. Our sons had a promenade-view stateroom and it was nice but small. The window seat helps! The food was usually excellent but sometimes just OK. Our dinner at Chops was amazing. In the main dining room, we felt that some nights it was hard to choose because everything sounded good. On other nights, we were wishing we had gone somewhere else because nothing sounded good. Also, there were some VERY strange combinations: chicken cordon bleu with FRENCH FRIES? chicken parm (that was really rubbery) with MASHED POTATOES? Lunch in the main dining room was good but again...sometimes we wanted every dish and others we had trouble choosing because nothing sounded good. We loved the Tutti salad bar in the main dining room at lunch (wish that was an option at dinner too). The Windjammer food was consistently good but the hot food bars are laid out so everyone just keeps running into each other. It's not fun to eat there and the only reason we did was because it was convenient and quick. Our sons LOVED the pizza at Sorrento's and apparently everyone else did too because there was always a line waiting for a slice. The Cupcake Cupboard was just okay and Ben & Jerry's needed more flavor choices (I think they had 8-10). For entertainment, we wished they had more movie choices and more movie showings (especially on sea days). The band "The Long Run" was not good but the ice skating show was amazing. The ship's musicians were great. We felt like some of the game "callers" (entertainment staff) didn't know the rules of the game they were running OR they didn't know how to have fun with the people playing the games. And the BINGO guy (1st sea day) made waaaay too many jokes about sex. The NEXT Cruise staff made me NOT want to go on an Alaskan cruise-tour after attending her Alaska cruise-tour session.... We all agreed that the Fun Fair on the Promenade on sea day 3 was a super idea and very well executed. It was awesome to see some of the officers interacting with guests. The games were cute and creative. Cruise Director Brian was just okay otherwise but on this event he knocked it out of the park. We had 2 main "issues": having to get tickets for the tenders at Grand Cayman because we were on another companies' excursion; RC-booked excursion guests were first off the ship. Then the ticketed guests (booked on other companies' excursions) were running late so people NOT on RC excursions were missing their excursions because the tenders were so far behind. Finally, they re-positioned the ship so they could run more tenders. Our group of about 50 people was led around the ship (literally, we made a complete circle around deck 3, even going through the ice rink and through all the cabin hallways) because guests trying to get on tenders were so backed up. By the time our group got back to the gangway the next 2 groups had been called so those people boarded a tender before us. Very frustrating. Issue #2: need for more staff training. We're gold members so there are a few perks that we wanted to use but several workers didn't know how to give us the discount/perk. Photo staff was impatient---The new photo kiosks are great in theory but who wants to stand and go through thousands of photos when the computer can't pull up your photos? Two photo staff members were so disrespectful/condescending when we asked for help that we logged out and left. (Also, the cigarette smoke from the casino was very overwhelming when we were going through the photo ordeal. YUCKY!) Several times we asked questions of retail staff and they couldn't help us. The NEXTCruise staff member was out of breath, rushing around to get her presentation ready and then she really didn't tell us anything special about RC's Alaska cruises (as I said before, it made us NOT want to go on an RC Alaska trip). Ports/shore excursions: we do not like Cozumel---it's too touristy, dirty, and very hard to find your way through the maze of shops at the pier. Somebody needs to find a new port to visit so Cozumel can re-think, clean up and make themselves a little less "touristy". We LOVED the stop at Falmouth - the courtyard/square area is so quaint and 1,000 times better than Cozumel's port area. Very well organized and super easy to get to the excursion stations, super clean, and while there were vendors trying to sell things, they weren't yelling out at you and practically salivating when you walked in their store (like the people in Cozumel). Grand Cayman is also quaint and beautiful. Wish there were more excursions there. We are already trying to decide on our next cruise. We've been to all parts of the Caribbean so it may be time to branch out. Our family continues to be impressed and pleased with Royal Caribbean so I'm hoping we can find an RC itinerary and ship that works for our schedule and budget. I am convinced that cruising is THE best way to travel and this vacation didn't disappoint! Read Less
3 Helpful Votes
Sail Date: May 2019
This cruise was truly amazing. Easy embarkation. Easy debarkation. Food was fabulous in both Windjammer and main dining room. Only one BIG complaint. At the pool, it was dirty all the time! I know that cruisers are really messy ... Read More
This cruise was truly amazing. Easy embarkation. Easy debarkation. Food was fabulous in both Windjammer and main dining room. Only one BIG complaint. At the pool, it was dirty all the time! I know that cruisers are really messy sometimes, but the pool deck at all times was filthy. Dirty dishes everywhere. Dirty glasses everywhere. Where was the pool deck clean up. ? The drink service would bring many drinks, but not pick up the dirty glasses. With such a wonderful cruise, it kept us from going to the pool area. Not very romantic with orange peels, cherries, limes , dirty glasses strung out everywhere. The entertainment was good. The staff was friendly,and our rooms were always cleaned. We loved breakfast in Windjammer. We had heard mixed reviews, but all the food was extremely good. The bars were quick to serve, and we didn't have any problems. Crown an anchor diamond club was nice, clean, and had service with a smile. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose Liberty because Galveston is within driving distance from our hometown. Embarkation and disembarkation went smoothly. Some of the ship’s decor is quite dated but it was very clean. Everyone who worked on the ship was friendly ... Read More
We chose Liberty because Galveston is within driving distance from our hometown. Embarkation and disembarkation went smoothly. Some of the ship’s decor is quite dated but it was very clean. Everyone who worked on the ship was friendly and provided excellent service. Many passengers were repeat passages from Texas, and probably 1/3 were senior citizens. They seemed to have a wonderful time on Liberty, as well as the other age groups. We had 5:45 p.m. my time dining every evening, and the service was excellent. The food in all venues ranged from average to good, and our head waiter did a great job catering to my husband’s dietary needs. Royal Caribbean has not changed their dining room menus in years; the food was exactly the same as when we sailed on Anthem last year. We did not attend any of the shows, but there was always something to do if we wanted to stay busy. The activities in the Promenade were well attended and it was fun to watch these events from our stateroom window. The pools were extremely crowded on sea days and although we wanted to relax by the pool it was impossible to find a chair during prime time. There were always plenty of empty chairs on the upper deck, however. Water slides were fun! Having been on a newer and larger ship, my teenagers might have found Liberty less exciting but my husband and myself enjoyed the entire cruise. The one downside to Liberty is the amount of smoke on the deck where the casino is located. The smoke is so bad that we could not order pictures in the nearby picture gallery without being engulfed by the smell of smoke. We learned avoid that area on the first day. My husband got a massage and he said it was “okay.” We used the gym daily and I enjoyed the classes that were offered. The gym is well equipped and clean. Read Less
1 Helpful Vote
Sail Date: May 2019
Traveled without children and just spouse. This was a very relaxing cruise. Activities during the day were not as much going on unless you wanted to shop. The cleanliness of the ship was top notch. Every corner was scrubbed clean. The ... Read More
Traveled without children and just spouse. This was a very relaxing cruise. Activities during the day were not as much going on unless you wanted to shop. The cleanliness of the ship was top notch. Every corner was scrubbed clean. The service and attention to customers were also amazing. Cabin was spacious for an indoor room. Had a little sofa which was nice. Shower was a little small. Dining has some ups and downs. Specialty restaurants were 5 stars. Main dining room was bland food. Not impressed at all. Considered more like wedding or cafeteria food. Most items in the main dining room came with "Chef's choice" of vegetables. This was steamed Broccoli and carrots every night. No flavor on them at all. Just plain steamed. The Windjammer buffet was wonderful. The amount of desserts and choices of food can please anyone. My only request was more of a variety of vegetables. Entertainment was ok. Some shows were really good, like Saturday Night Fever, others were good but didn't really wow me. The shows are more geared towards the older crowd. Having more updated shows for the younger and middle generations would have been nice to see. The ports were lots of fun and the excursions we went on were 5 stars. Enjoyed our time on land tremendously. This was a fun and relaxing cruise that I was able to read and just spend time decompressing. This was our first time with Royal Caribbean. Will I cruise this ship again? No. I would however like to try other ships to get my opinion of those ships in the fleet. Read Less
1 Helpful Vote
Sail Date: May 2019
Left from Galveston. Very very fast embarkation. Very very fast debarkation. The ship was beautiful and clean. Our Jr Suite room was large and super nice. Loved the beautiful walk in closet and bathroom. The balcony was large and ... Read More
Left from Galveston. Very very fast embarkation. Very very fast debarkation. The ship was beautiful and clean. Our Jr Suite room was large and super nice. Loved the beautiful walk in closet and bathroom. The balcony was large and comfortable. The service was efficient and everyone smiled! The staff was so nice and courteous! The food was literally the best that we have ever experienced. We have been on 25 cruises, and this cruise was the best service and food EVER! Windjammer food was also excellent. We can't say enough good things! There was only 2 things that bothered us on this cruise. First, everything was so clean except the pool area. There wasn't enough pool staff to clean up the dirty dishes dishes left around pool area by irresponsible cruisers!! It made you not want to swim because of all the dirty glasses and plates. Second, since we are Diamond plus members, we get different free items throughout the week. At 9:00 pm the night before the cruise ended, we were delivered, chocolate strawberries, iced cupcakes, cookies, birthday cake!!!!!! How did they actually think we were going to eat this one hour before bedtime and debarkation!!! Why wasn't this delivered the week of cruise??? Other than these two things, the cruise was great! Read Less
3 Helpful Votes
Sail Date: April 2019
My wife and I cruised on Liberty of the Seas out of Galveston with departure on April 28 and return on May 5. We stayed in a Junior Suite on deck 9. Great room - we love the junior suites as the extra room, closet space and a full tub ... Read More
My wife and I cruised on Liberty of the Seas out of Galveston with departure on April 28 and return on May 5. We stayed in a Junior Suite on deck 9. Great room - we love the junior suites as the extra room, closet space and a full tub with shower are really nice. They do cost more, but at this point in our cruising career (this was our 20th cruise) we tend to go with the junior suites. Embarkation: We arrived at the pier via an Uber from a local hotel at about 11:00. As Diamond Plus members everything went very fast and we never sat down until we were on the ship. We got through security and check-in and happened to arrive in the waiting area as they called Pinnacle and suite guests to board. Perfect timing! The reason for the title of my review is that this is a Galveston-based cruise with lots of people from Texas and surrounding states. Thus, the cruise line has catered to these guests with lots of "country"-themed events. The band in the Star Lounge played country all week. Schooner Bar: One of our favorite things to do between and after shows and events in the evenings is to head for the Schooner Bar. This week the piano guy was a very good piano player, but had an average voice and just about everything he played was country music. When someone asked for Piano Man the first night he played it as a country song. This continued the rest of the week. Needless to say, our time in the Schooner Bar was very limited on this cruise. Galley Tour: One of our Diamond Plus benefits was to select from a galley tour, a theater behind-the-scenes tour or a bridge tour. We chose the galley tour. It lasted about 25 minutes and was fun to see. But I would not pay for it like most cruisers do if they don't have Diamond Plus or Pinnacle status. Shore excursions: In Honduras we went to Sol Y Mar beach for a snorkel tour and beach time. The snorkeling was fun, the water was clear and the reef with fish was worth the time. Especially the second stop when they took us to an area to see starfish. Very cool! The end of the time at the beach was frustrating was our "on-site guide" told us to be back at the bus pick-up spot at one time (a time we all confirmed with her multiple times because the island is NOT on ship time) only to find that she made a mistake and really meant one hour later. In Belize we went to a cave for an inner tube ride through the cave. When planning things keep in mind that the tenders to Belize City take 15 to 20 minutes each way. Plan accordingly! The bus ride from the ship to the cave took about 90 minutes (each way), but we had a fabulous tour guide on the bus - "Captain" Kirk Lord. Excellent is all I can say!! Once we got to the cave park the tour included a nature walk the tube ride and lunch. Our group of 8 had a very nice, but not out-going nature walk and cave tour guide. He had a lot of information, but we had to pull it out of him. Overall it was a good day, but the travel time, standing around time, and waiting time was too much. For a 1:40 minute tour the day was about 8 hours long. Nice to do, but only once! Main Dining Room: We always ask for a table of 8 to 10 as we like to meet people. RCI has always done a great job matching us up with other couples of a similar age and background. This time was no exception. We really enjoyed our dinners every night and had a GREAT waiter in "AP" from India. One of the best we have ever had. The change we saw this time was that dinner rolls are already on the table and you place your order for appetizers, main course and dessert all at the beginning. This saved a lot of time and even though we never felt rushed, it kept things flowing. Nice job RCI! Diamond Lounge: One of our favorite things to do is to meet other loyal RCI cruisers in the Diamond Lounge for drinks and appetizers before dinner. This cruise was no exception as we met some great people and had fun for an hour before dinner every night. But one disappointment was that Ken, the concierge, was basically non-existent. Most of the time the concierge walks around, greets people, gets to know everyone, refills drinks, helps with some requests (the first night I asked for the days and times of the ice show during the week and he never got back to me). When Ken was in the lounge he just sat at his desk and let the two bartenders interact with the people in the lounge. We've had better - way better! Windjammer: We ate breakfast there every morning except the last cruise day (decided to eat that one in the main dining room, which was a mistake - not good service and not as much food to choose from). The Windjammer has good food, lots to choose from and always a table available if you’re willing to meet someone new. Cabin Attendant: Golda - Fantastic! She did a great job, remembered a few things every day, and kept the room in tip-top shape! Ship: Overall the ship is in good shape. It got re-furb'd in 2016, so it should be in good shape. A little wear and tear. But nothing major. The water slides that were added in 2016 were a LOT of fun! The two side-by-side traditional slides were OK, but needed more water running through them. A couple of times both my wife and I, who are average size people, slowed down so much we almost stopped. But the "Tidal Wave" slide was FANTASTIC. We found two times during the week when it wasn't busy and rode it about 7 times in a row without any waiting. Cruise Director - We are cruisers that ALWAYS do the shows after dinner, so we always hope for a great cruise director. Especially when it comes to shows like the Love & Marriage Game Show and The Quest. This was the first RCI cruise for our cruise director. He had been a cruise director on another cruise line (it begins with "Car" and ends with "val"), so he knew the drill. For his first RCI cruise he did OK. Nothing spectacular. Entertainment: We had a great lineup of entertainment. From the comedians to the "silks" performers to the former Olympian (that we've seen before and still enjoyed his show) to the "Saturday Night Live" show by the RCI singers and dancers on the last night, it was great! Well done RCI! The ice show was fantastic, including the "extra" show we saw for the return-cruisers party put on by the ship's staff. Those people do amazing things on a very small sheet of ice. Pool: We did notice more available deck chairs all day long every day. More so than any other cruise we have been on. Nice job RCI as this has always been a "negative" for us in previous cruises. The only other comment about the pool area is that the large video screen at the pool needs to be replaced! It actually got worse during the week with more of the individual screen panels going bad each day. With today's screen technology, some of which we saw on other cruise line's ships next to us in port, this shouldn't be a big deal. Overall a good cruise. But we'll pass on doing future cruises out of Galveston. We just aren't country-western fans. For those of you that are, have at it! Read Less
4 Helpful Votes
Sail Date: April 2019
We enjoyed the Liberty. There were 14 of us, aged 23 - 83. Cabins were nice, Sorrento's pizza was great, Ben & Jerry's ice cream fantastic, Cupcake Cupboard excellent, Windjammer Cafe so-so. Main dining room - our server ... Read More
We enjoyed the Liberty. There were 14 of us, aged 23 - 83. Cabins were nice, Sorrento's pizza was great, Ben & Jerry's ice cream fantastic, Cupcake Cupboard excellent, Windjammer Cafe so-so. Main dining room - our server John, he's the greatest; the bar service was lacking - drinks arrived after meal was finished. Entertainment was mostly comedians, 1 show on ice, 1 show was 1.5 hrs - Saturday Night Fever production (too long for a cruise ship). On board activities were varied for our age groups. As a group we met each night in dining room to talk about our days activities, ports visited and excursions taken. Beware of outsourced vendors on-board ship - Photography and Spa. Bad information from photographers. We did not purchase photos as we were not happy with outcome. Because we are a large group, there were only 2 areas to have photos taken. We were told by two photographers to go to 'white screen'. We thought they would add background later, wrong. It you are a large group forget the 'white screen' and go for the stairs (which we not told about until afterwards and too late). I wrote a letter to Photography vendor and can not purchase any photos after cruise unless you had ordered on-board. The Spa - our son purchased a couple's massage for us, were tried to cancel the evening before and told there would be a 50% cancellation fee. We did not want our son to pay $175 for nothing. Our reason for cancellation was medical. We told the masseuse my condition, I was in major pain for days and had difficulty walking after treatment. We understand their policy, but it needs to be consistent. My nephew was able to cancel his couple's massage two hours before and was not charged the cancellation fee. I would recommend this ship for young families and adults, not for older people. Read Less
13 Helpful Votes
Sail Date: April 2019
This cruise was on Royal Caribbean Liberty of the Seas, seven days, starting April 28, 2019. This was our first cruise with Royal Caribbean. We have done three cruises on Carnival Freedom and Carnival Valor (twice), both are smaller ... Read More
This cruise was on Royal Caribbean Liberty of the Seas, seven days, starting April 28, 2019. This was our first cruise with Royal Caribbean. We have done three cruises on Carnival Freedom and Carnival Valor (twice), both are smaller ships than the Liberty of the Seas. This cruise left from Galveston, TX. We drove four hours from our home near Dallas and arrived late on Friday night before the cruise. We spent two nights in Galveston allowing us to spend all day Saturday visiting the sea wall, Pleasure Pier and shopping. We arrived at the cruise port approximately 10:00 AM on Sunday morning for departure. We purchased the Key package for this cruise. This program allows faster embarkation and debarkation right behind the platinum members. Perks of the Key program allowed us to drop our carryon bags at the theater to be delivered to our state room and a free lunch at Chops Grille. The Key also included internet service for one device for each person. We explored the ship and found it easy to get around and well kept. We found the ship layout easy to remember and navigate. There did not seem to be as much congestion at the elevators as we had seen on our previous cruises. There are six elevators near the forward theater and six elevators near the aft dining rooms. The ship was clean, I did not see any areas that needed attention. Some things to help you navigate is that you cannot walk from bow to stern through deck 3 due to the location of Studio B. Deck 14 lounges can only be accessed by the port side elevators at the aft of the ship. All of the food available on the ship was good, and the service was excellent. We had My Time dining reservations for 5:30 every evening in the main dining room. It was very easy to change the time or cancel our reservations as needed both on the app and at the dining room door. On the app you had to cancel your dining first then could schedule a new time. We ate in the main dining room three nights, specialty restaurants three nights and one night at the Windjammer buffet. For breakfast and lunch, we usually went to the Windjammer except for two lunches in specialty restaurants. On previous cruises, we usually eat every evening in the main dining room. This cruise was our first time using the specialty restaurants. We purchased the three dinner package for $79 per person. We ate dinner at Chops Grille (steakhouse), Sabor Modern Mexican, and Giovanni's Table (Italian). We had lunch at Chops as part of the Key package on embarkation day. We also took Sabor’s guacamole and margarita class on the last sea day, this class included a small margarita and lunch for $28 each person. At both Chops and Giovanni’s, we found the service to be excellent and the food good but not worth the price in our opinion. Sabor was by far the best meal we had on board. Both the service and food was incredible, but Mexican food is our personal favorite. We had planned on also enjoying Johnny Rockets but never did make the time to eat there during this cruise. We think the buffet food was slightly better than our previous Carnival cruises. And my wife enjoyed the extra flavor of free drink that changed daily at the buffet on Royal Caribbean. But we think the main dining room has slightly better food on Carnival. Although the food is very good in the specialty dining, we don’t think the specialty restaurants are worth the price if you are trying to stay on a budget. For entertainment we went to all the main shows with the exception of missing two late night shows when we had early mornings scheduled the next day. All of these shows were good as far as production value. Shows included: “In the Air”, “Saturday Night Fever” and “Encore! An Ice Spectacular”. Live music was available around the ship at scheduled times in several areas. We interacted with the shore excursion desk, main desk, and next cruise office while on board and they were all very helpful and responsive where they could be. At the Next Cruise office we wanted to see about upgrading our cabin on our upcoming December sailing, but they were unable to help with our existing booking. While I understand they are there to sell new booking, I wish they could also be able to modify existing bookings. Shopping and spa services seems to be equal in quality and quantity as other cruises. The Liberty of the Seas offered more fun features than our previous cruises such as two water slides, the Tidal Wave raft ride, the climbing wall and the Flowrider wave simulator. My wife fell in love with the Flowrider and that may be the deciding factor for our future cruises. The app available on our phones had some serious drawbacks. It was great for deck plans. The calendar of activities has potential but was inaccurate a lot of the time. Definitely check it against the Cruise Compass delivered to your state room as the app was missing activities and had inaccurate start times on several activities. The movies listed in the app were almost never the correct movie that was going to be showing. The sort feature on activities could only be sorted by one category at a time or “show all” and “recommended”. I would really like to see the ability to choose multiple categories to avoid having to do multiple searches. The “show all” on port days includes pages and pages of shore excursions in the list. Our first port was Roatan Honduras. We did an all-inclusive beach day at Sol y Mar. We think the cost was high for the limited features available. Not a bad location but I would suggest looking over all the levels of packages available and knowing what features are in your package before you arrive. And if you are interested in snorkeling have it included in your package instead of paying extra once you are there. The beach was nice but small. There is no pool. Lockers are not free. Waiters/bar staff are friendly and helpful. One waiter even waded out to waist level to deliver beers to our group. We were not expecting that and all of us rushed out to meet him. Second port was Belize City. We took the Barrier Reef Snorkeling Wonders excursion. It was a four-hour tour which consist of a 45 minute boat ride each way to a SMALL private island, 30 minutes of rushed, crowded snorkeling with not much to see (fire coral way to close for comfort) and then two hours of beach time with no amenities and limited seating available. Beautiful island but very rocky. Make sure you keep your swim shoes with you as you have to give up your fins before coming out of the water. It was very painful to walk back to our bags. Food and drink was available at extra cost. The tour did pick us up from the ship and deliver us back to the ship without the need to tender to get to the tour. Once back on ship we took a tender to the port to do some shopping. Very little to do around the Belize City port and shopping prices were high. Our third port day was at Cozumel, Mexico and was the very best excursion we had. We did the Three Reef Snorkel by Boat. Three and a half hours and we were never out of view of the cruise ship so travel time was very short. Almost the entire excursion time was in the water snorkeling. We joined the excursion at the end of the pier and walked a short distance to the excursion boat. We went out to the first location as the crew distributed snorkeling gear and assisted anyone new to snorkeling with the gear. We had about 45 minutes in the water drifting with the current as the guide showed us the wildlife. Then we grouped up and the boat came to us to pick us up. We moved onto a new location with again about 45 minutes in the water before boarding the boat again and heading to the third location. Each area was a little different and interesting. There was a crew member taking pictures with very reasonable prices on the photos to be sent via e-mail. We had our photos in our e-mail the very next day. Crew members were available to accompany anyone that needed to stop early and head back to the boat. There were bathrooms available on the boat. Water and soda’s distributed halfway through the day. Two fresh water showers at the aft of the boat when we were done for the day. The boat usually holds up to 60 people and only 21 were on our excursion so it might feel more crowded in during busy seasons. This was the best snorkeling excursion we have taken yet. Read Less
2 Helpful Votes
Sail Date: April 2019
Liberty is clearly showing age and wear. With that said, I found all areas to be clean, neat and tidy. Crew is putting forth a strong daily effort to keep standards high. We stayed in cabin 8334. Perfect location for exploring any ... Read More
Liberty is clearly showing age and wear. With that said, I found all areas to be clean, neat and tidy. Crew is putting forth a strong daily effort to keep standards high. We stayed in cabin 8334. Perfect location for exploring any section of the ship. If your health allows taking the stairs is quick and easy. Elevators can be stuffed and wait times long. Our cabin attendant was Raul. Could not have been more helpful. Always provided us with information, answered questions, kept cabin perfect. Found the Dining rooms to be above average in food quality and service. Windjammer can be crowded but always found seating by simply wandering. Main dining was "My Time" at 7:15 pm. We were able to walk right in for our table. Time put us after the 5:15 pm rush and prior to the 8:00 pm seating. Each night when we finished there was a considerable line of guests waiting. Would suggest making reservations ahead in Cruise Planner. Enjoyed the nightly music in several areas. Found bar service a little slow, bartenders not as open or friendly as I expected. Might be over reaching here as I was in the restaurant industry for 40 plus years. Only real complaint I would put forth is the Casino smoke. We considered dining in Sabor but from the time you pass by Photo Gallery, smoke is overpowering. Did not feel we could enjoy dinner. Will state I am a non-smoker so this may only apply to me. Enjoyed Galveston, every minute spent on the cruise, and have high praise for the entire staff. This was our 8th cruise with RC. We have Cuba booked next in Oct. Hoping the Government does not cancel. Read Less
4 Helpful Votes
Sail Date: April 2019
We booked with a travel agent, supposed to have dinners paid for. This was our first cruise, nobody explains anything. Didn't know were we supposed to eat. Sunday night we had the Mystery dinner theater. It was at Giovanni. It was ... Read More
We booked with a travel agent, supposed to have dinners paid for. This was our first cruise, nobody explains anything. Didn't know were we supposed to eat. Sunday night we had the Mystery dinner theater. It was at Giovanni. It was good. Food was good , we had wine. Everything was good so we decided to eat at Giovanni monday night. Had glasses of wine. When we signed the ticket, no charges for the dinner or the wine. Tuesday was our 37th anniversary. So Monday night we tried to look were we supposed to eat. Guest services said you dont have reservations. So they booked us at Giovanni, my app on my phone showed no reservations so we said ok. So Tuesday night we ate at Giovanni and had wine they did not tell us it was a charge for the wine. So when we got back to the room, my phone beeps and I look at it, showed that we were supposed to be at Rembrandt. Looked on the tv for our account, they charged me $158 for dinner an $75 for the wine! If we knew there was a charge for the wine we wouldn't have ordered it. So Wednesday morning we went to guest services , (be prepared if you talk to guest services, you never talk to the same person twice,) they said that they would take off the $158 for dinner but said they would not take off the wine. Well we went to Rembrandt and the head waiter. Alvaro said he would take care of it. It finally was taken off Saturday night. Another problem, my husband played on the poker tournament on Wednesday, he won the first round. The final round for championship was Saturday night. They were playing for a cruise. He won Saturday night. They gave him the paperwork and said when we got back home to call and make reservations. So Monday he called they said ok. Our paper shows leaving on Harmony of the seas on December 1, the lady came on and said no a different ship on December 2 for slot tournament. My husband doesn't play slots! The confirmation number they put on his paper was the wrong one. They have no idea what they were doing. Now when the lady we talked to says that we can book the room but they can't guarantee that we won't have to pay for the cruise ourselves. That is not right. It is like false information. My husband was so ecstatic about winning the cruise. We chose a cruise to celebrate our anniversary and to just get away from all the stress for a week, instead of getting away it was more stressful. NOT A VERY GOOD 37TH ANNIVERSARY. We did have a great room attended, joe, he was awesome. Always cheerful and greeted us by name. We meet Alvaro, head wait staff at Rembrandt. He helped get the bill straighted out and made the rest of the cruise enjoyable. Our waiters Bin and Zinzin were great. My advice for first time cruisers. Do your research. Check your bill every day. Read Less
10 Helpful Votes
Sail Date: April 2019
We have taken this cruise out of Galveston 4 other times during the last 6 years, but will never take it again. 1) furnishings everywhere are worn, stained, ragged, and in need of attention. We didn't see all those crew members ... Read More
We have taken this cruise out of Galveston 4 other times during the last 6 years, but will never take it again. 1) furnishings everywhere are worn, stained, ragged, and in need of attention. We didn't see all those crew members polishing and cleaning like they used to. 2) the floor and tables in the Windjammer (buffet style) were filthy. The tile portion of the floor was slick with dirty water that had been left behind from mops rinsed in dirty water. We saw servers reusing the same dirty cloths to wipe off multiple tables, leaving streaks and dirt behind. I tried not to touch the table when I was eating. 3) apparently children cruise for free with parents and the children were running and screaming everywhere. People even had their kids sitting AT THE BARS, or rolling around the floor in the bar areas. I thought bars were for adults. Our past favorite bar, Baleros, was the worst. 4) We don't know where all the smiling, joking servers and bartenders disappeared to, because there were very few who even smiled on this cruise. I could go on, but let me just summarize the the "special feeling we used to get when we boarded this ship was gone. We will be cruising other ships and probably other cruise lines from now on. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because it matched our kids' Spring Break and went out of Texas, which makes flights more affordable from California than Florida cruises. We absolutely loved their buffet, Windjammer Cafe. It almost turned us ... Read More
We chose this cruise because it matched our kids' Spring Break and went out of Texas, which makes flights more affordable from California than Florida cruises. We absolutely loved their buffet, Windjammer Cafe. It almost turned us off on day one when there was no seating, but we learned that if you ask staff there for help, they will find you something. Staff overall (aside from a grumpy lady at the rock wall) were extremely friendly and helpful. Entertainment was good and we looked forward to all of the main shows and smaller, interactive ones throughout the ship. It was worth splurging on the FlowRider extra -- my husband and kids spent a lot of time there. Waterslides were also fun, but we all seemed to have issues getting stuck part-way through the ride and had to push ourselves free (we're all average sized, from kids to adults). Our rooms were small, as anticipated, but always kept very clean. We booked rooms next to each other for us and the kids, since it was a ridiculous extra fee to get a room with a door between the rooms. It worked fine. Instead of knocking on a middle door, we went next door or called. We all slept great. Now, to the issues: 1. Royal Caribbean doesn't seem very big on tweens and teens cruising with them, at least outside their special rooms. Within our first 24 hours on the ship, our almost 13-year-old daughter was kicked out of the hot tub in the kids area by RC staffer, even though my husband was with her. There is nothing in that area saying a minimum age and when I pulled it up on my app, it says kids under 16 must be accompanied by an adult. Well, decided to try again next day and the hot tub was completely overtaken by free range (no parents) preschoolers/under 8 set! (This seemed to be common among the travelers from Mexico ... parents in one area, kids off doing their own thing.) It was so bad I got out, not wanting to be responsible for their safety. The remainder of the trip, we observed tons of very little kids in the hot tubs not being hassled by staff. Our 16-year-old son, who is 5'11" and clearly an older teen, went into the 16+ pool with my husband and was asked his age. No big deal, he said he's 16 and my husband confirmed. They didn't believe them! Asked for the room number to confirm. Sheesh. He wasn't doing cannonballs or disrupting anyone. Our athletic daughter tried to use the gym but was told to leave because she's not yet 13 (minus 5 weeks). Rules are rules, but she struggled running on the running track that was overrun with slothy travelers and doing her workouts in her tiny room didn't go well. We went again and asked a staffer if she could at least use the workout floor to do her workouts and they said "maybe," so we let her do that. No one bothered her, although she got a couple stares. 2. SMOKE! Oh, the smoke. We live in California, where smoking hasn't been a thing in maybe 30 years. We had to traverse the ship on the 4th floor to get to our 3rd floor room and that meant going through the stinky casino. Had to plug my nose every time I went through there. And the biggest smoking zone? The kiddie pools! Not kidding, swarmed with parents smoking. It was the most bizarre thing. 3. Lack of RC communication. We received zero information from them pre-cruise about formal nights, Caribbean attire nights, ship processes, etc. Just tons of emails begging us to upgrade and buy extras. We booked directly with RC, so this didn't sit well. 4. Disembarkation. It started with them giving our family with a teen and a 2:30 pm flight a 6 am disembarkation time! We got that moved to 7 am. Thank goodness we still were set early. It took 2 1/2 hours to get off! We went to our meeting spot when they called our letter to find the dining room completely backed up into the hall. We finally got into the dining room and it stalled. We sat there with our luggage for 2 hours with no explanation from (non-existent) staff. Finally got to customs and someone there told us it was due to our newly poor relations with Honduras and that delaying things. We didn't find a delay, though, once we reached the counter. They just wanted to know what we bought in Honduras and we were finally on our way. WAY smoother disembarkation with Norwegian. We also preferred their Freestyle Dining. Overall, none of the issues ruined our cruise, but we did finally understand why people pay a fortune for a Disney cruise, so the under-18 travelers aren't hassled. I wouldn't rule out traveling RC, but definitely prefer Norwegian. It was a more communicative cruise line and was a more positive experience overall. We even had ship envy when Breakaway pulled up next to our ship in port -- their kid zone on top of the ship looked amazing! Read Less
2 Helpful Votes
Sail Date: April 2019
We did not choose this vacation, but accepted an invitation from my son and his family; they were the ones who chose the ship, itinerary and departure port. We did not know what to expect, but it turned out to be a perfect choice. ... Read More
We did not choose this vacation, but accepted an invitation from my son and his family; they were the ones who chose the ship, itinerary and departure port. We did not know what to expect, but it turned out to be a perfect choice. Galveston is a great spot to spend a few days, parking was easy to find and the port was great with very easy embarkation and disembarkation. The ship was smaller than our last cruise, but I found it easier to get around and find things. The cabin was very nice, spacious ocean view. We noticed more rocking than usual but I am not sure if it's because we were at the back of the ship, or if it was due to weather. We were able to enjoy almost all of the shows and the staff was wonderful. The MDR was very good and our waiters were exceptional. I did find the menus a little repetitive as far as the regular meals go, and there was not as much of a variety as I would have liked but the food was very good. The WIndjammer was also great, although one day the food signs had been taken down a little too early and we did not know what was being served. Actually, I feel that there should be more sineage on the food stations so that we know what is being served before waiting in line for 10 minutes. Another example of this is the JADE/WINDJAMMER are together, as one restaurant, however they are listed as 2 restaurants, yet I am still unsure what the difference is in them. The pools were amazing - hot tubs HOT and pools comfortable. The usualy complaint here is that there are never enough pool chairs. Families put towels on them to 'save' them and they are saved and empty all day. The evening entertainment was very enjoyable and there was so much to do! A great variety of evening activities, with one of our favourites being the piano bar, even though we don't drink. Phil Anderson was an awesome entertainer. We were very happy with our itinerary choice. In Cozumel we went to Mr Sanchos and except for the rainy weather, we couldn't 'ask for a better all inclusive resort experience. Grand Cayman was also a beautiful island and Captain Marvin offered several different excursions. We chose the 2 stop and it was amazing. Jamaica however was a poor experience. We did not have plans for Jamaica so we took the cruise directors advice and took a drive with a local man, Le Roy, who did have a card to prove that he was legit. He explained that he was cheaper than the ship and he would charge $50 for both of us, and that we would see everything that the ship tours offer, for much cheaper. He did show us some nice views, but when we stopped at a fruit stand, it cost us $20 to taste coconut water and a banana. Then he brought us to the 'CHEAPEST souvenir shop on the island' which we found our later was the most expensive place to shop - all of their souvenir prices were 75% more than the local market. While we shopped, LeRoy left us at the store to pick up other clients and we had to wait over 30 minutes for him to come back. When he returned, LeRoy asked us to pay for his services at this very same souvenir shop and he charged us for 3 hours, $150 because he said we were with him 3 hours. We were with him 140 minutes (less than 2.5 hours) and 30 minutes of that was waiting for him to come back. When we reached the port we found much, much cheaper and nicer souvenirs, so we bought a few more things just to support the locals. We were very discouraged. It is VERY important that the Cruise Staff warn people about this kind of behaviour. We were trying to do the right thing by supporting the locals... and he was a fraud! All in all our vacation was awesome and we would do it again. Read Less
1 Helpful Vote
Sail Date: April 2019
Our cruise started with wind and rain. This was no way Royal Caribbean’s fault. I will not be reviewing this cruise based on the rough seas, high winds or the rained out excursions. Instead, I will base it on the the ship and room and ... Read More
Our cruise started with wind and rain. This was no way Royal Caribbean’s fault. I will not be reviewing this cruise based on the rough seas, high winds or the rained out excursions. Instead, I will base it on the the ship and room and on board entertainment. Our stateroom-1812. Very spacious and the floor to ceiling window was amazing. Plenty of space for a family of four. The in room refrigerator, large flat panel television and safe are great accommodations to the room. Our room tenant was great and very accommodating. And that is where the pros end. As I started, we encountered bad weather on this trip and during high winds, the window created a howling sound and as bad as that may seem that was nothing compared to the creaking sound caused by the gap along the wall/ceiling. This noise was so loud we were unable to sleep and went to guest services first thing in the morning to complain and possibly get a different room. We were willing to downgrade to get out of that horrible room. Unfortunately there were no available rooms or so they said. They acted as if this was the first complaint about the room but from the looks of the gap it had tons of paper wedges into the gap I am assuming to eliminate that horrible creaking. In calm waters neither of these problems were an issue. The staff and all the entertainment on the ship was awesome and would recommend this ship just not the room. Read Less
1 Helpful Vote
Sail Date: April 2019
We really enjoyed our cruise. If it hadn't been for the rain, it would have been amazing. The food was fantastic and served promptly. The servers (ours at least) were fun and friendly. Russtinov and Idewa. Our room steward was ... Read More
We really enjoyed our cruise. If it hadn't been for the rain, it would have been amazing. The food was fantastic and served promptly. The servers (ours at least) were fun and friendly. Russtinov and Idewa. Our room steward was friendly and attentive and did an amazing job for us. Valent was his name. The waitress in Sabor was amazing. Hunilyn, I think was her name. As far as the excursions, we over did it just a little but they were awesome. Even the walking in the rain to the bus was a neat adventure. The shows on board were very good and fun. Not sold on the hypnosis, but it was a fun show. Met some new friends and hopefully can stay in touch with them. Planning on another cruise sometime in the near future. Hopefully with some of our friends or family going with us. Enjoyed it throughly. Read Less
2 Helpful Votes
Sail Date: April 2019
We are a married couple in our 50's who sailed on Liberty of the Seas April 7, 2019. This is our 4th cruise out of Galveston. Embarkation: Embarkation was a breeze. We arrived at the cruise terminal at 10:30 A.M., handed our ... Read More
We are a married couple in our 50's who sailed on Liberty of the Seas April 7, 2019. This is our 4th cruise out of Galveston. Embarkation: Embarkation was a breeze. We arrived at the cruise terminal at 10:30 A.M., handed our bags to a porter, and found no line at security or the Platinum check-in line. We sat in the waiting area for approximately 15 minutes, and were on-board at the Hoof & Claw Pub by 11:00 A.M. having a pint. Unfortunately some heavy storms came through later in the day causing the captain to suspend the boarding process for a period of time. Our luggage was waiting in the hallway when we went to the room at 1:00 PM. Royal Caribbean seems to have really streamlined the luggage delivery process on our last two cruises. I don't know how they do it, but we were very pleased and impressed. Stateroom Attendant: Our stateroom attendant "Gevin" was one of the best we have ever experienced on Royal Caribbean. Anytime, and I mean anytime we left our cabin, he would go in and freshen it up. I'm not sure we had a piece of trash in our trash cans for more than a few minutes at any time during the cruise. It was wonderful taking an afternoon nap, stepping out for a few minutes, and returning to a remade bed. We called him the "Stateroom Ninja", because he was quiet, always in there without us seeing him, had the place looking clean and immaculate, and always had the ice bucket loaded with fresh ice. Dining: We ate every night at the 8:00 P.M. late seating in the Main Dining Room. I know food reviews are subjective, but we agreed the food on Liberty of the Seas was a substantial step down from the food we had in the Main Dining Room on Adventure of the Seas last April out of San Juan. While we enjoyed most of the items we had, several pieces of meat were very small and overcooked compared to our previous cruise. My lobster on formal night was so small, several of us took photos of it. It looked like a crawfish. It was no big deal and was actually pretty funny, but our waiter appeared horrified by how small it was and compensated by bringing several more lobsters. Like I said, we enjoyed most things we tried, but noticed a big difference between the food on Liberty and Adventure. Drink service in the Main Dining Room was excellent. We enjoyed Sorrento's Pizza and the offerings at the Promenade Cafe as well. We typically avoid the Windjammer like the plague, but did enjoy the one lunch we had there. As usual though, we had a difficult time finding any seating. Shows: My wife was thrilled to see there was a Lionel Richie tribute show. I had to admit it was pretty darn good with a very talented entertainer. The "In the Air" show was impressive. I would make an effort to see that one. We didn't see any other shows. Cruise Director: Jeffrey was a highlight on the cruise. I think he mentioned that he has been working for Royal Caribbean since 1989, and we found him very funny, informative, and entertaining. We found ourselves glued to the cabin TV every morning to watch his "Morning Rant" program. I loved all that he did for veterans on the cruise. He was a straight shooter who gave a lot of non-revenue generating advice which was much appreciated by this cruiser. Pools: Chair hogs were out in force on sea days. I'm not sure what Royal Caribbean can really do to fix this. Too many people for too few seats. We were unable to find chairs on any sea day at 10:30 AM in either the main pool or the Solarium. Honestly though, we don't care. I don't want to get up at 7:00 AM and stress about claiming territory on the pool deck. We don't like to sit out there all day. We store our belongings in a corner, climb in the Solarium pool with some cocktails, meet other cruisers and people watch. After noon on a sea day at the main pool area is like Thunderdome. We walk through the area every now and then just to see how many people can fit on a pool deck or cram into a hot tub, It has become part of our visual entertainment on a cruise. Cozumel: We hired a driver named Leonardo ("Leo") through Tours Plaza and did some bar hopping along the east side of the island. It was a beautiful trip with a lot of pretty scenery, big waves and fun bars. We hit Mezcalitos, Senor Iguanas, Coconuts, and Rasta Bar. I'd have to say Senor Iguanas was our favorite. It has good food, cheap beer, a beautiful view, and is run by two brothers who we enjoyed meeting. Leo our driver was fun to hang out with, plays on a local baseball team, and was clearly very excited to show off his island. Be aware that you need cash at the bars on the east side as there is no electricity and none of the bars accept credit cards. Grand Cayman: We took a mile and a half walk from the cruise pier to My Bar at Sunset House. It is a beautiful bar/restaurant that is built on the edge of the water. Reasonable beer prices, and very good Indian food. The walk was a little trickier than expected as there were portions of the road that had no sidewalks. We needed the exercise, but most would probably want to take a short cab ride there instead of walking.. Jamaica: We booked "A Place in the Sun" through Royal Caribbean. I usually don't book through the cruise line due to previous poor experiences, but I thought I would give them another chance. Unfortunately I couldn't find an online review of this excursion before taking it. Just for fun, here is the Royal Caribbean description of this excursion: "Depart the cruise ship pier in Falmouth in your air-conditioned coach and enjoy the scenic drive to Montego Bay, passing Great Houses, hotels and golf courses. Upon arrival at the famous Hip Strip in Montego Bay, browse along the row of shops; shopping for souvenir items. Stop in at Margaritaville to enjoy one of their notable concoctions on your own. Next, visit Doctor’s Cave Bathing Beach and stroll the world`s most famous white sand beach; the warm Caribbean waters beckons for a relaxing 3 hours. Let the sand trickle through your toes at the water`s edge, relax, take a swim or have an optional lunch at one of the 3 restaurants located on the beach." We were able to find the loading zone for the bus without any major problems. Just follow the signs in the cruise village. It was a long walk to the excursion area, and a bit of a mad house once we arrived to the departure area, but nothing we couldn't handle. The bus left on schedule at 8:35 A.M., but had the strong smell of cigarette smoke throughout it. After an unremarkable drive of about 35 minutes we were dropped at an awful strip center for a "shopping opportunity". We stepped over trash exiting the bus, and were directed through a dirty parking lot to a strip mall containing some sort of tourist shop located between a grocery store and an off track/sports betting parlor. This was not near the Hip Strip or Doctor's Cave Beach as advertised by Royal Caribbean. The local police car with emergency lights on that pulled into the parking lot while we there was a nice touch that kind of completed the whole crime scene feel of the location. I don't know what caused the police to come, and I really didn't want to know. It was a TERRIBLE stop. Why on earth they would make us burn 45 minutes of valuable beach time on this hell hole of a place is beyond me. I'm assuming the tour operator gets paid by the store owner to stop there, but it is just an educated guess. After the 45 minute strip mall from hell stop it was another 10 minutes or so to the drop off point at Doctor's Cave. We arrived a little after 10:00 A.Mm to the beach club. The $6 per person admission fee was covered. It costs $6 per chair and $6 for an umbrella. The beach club was very clean and pretty. Chairs and umbrellas were in very good condition. Food and beverage service wasn't too outrageous. ($5 Red Stripe, $2 bottled water, mixed drinks $7-$9). The only negative to be aware of is that when arriving with a large group on a bus, there will be a long line waiting to rent umbrellas and chairs. We were fortunate to helped quickly, but many others waited in a fairly slow moving and lengthy line. The bus loads up outside the beach club entrance at 1:00 PM sharp for the return trip. We'd have been much better arranging our own transportation to Doctor's Cave. Had I known about the shopping stop far from the Hip Strip and Doctor's Cave I'd have never done this excursion. We had been led to believe any shopping stop would be within walking distance of the beach club so we could skip it. This was an absolute waste of time. We would definitely do Doctor's Cave Beach again, but I would caution to check out the number of ships on the island before committing. The beach is much smaller than I expected. On Thursday, April 11, 2019 there was only one cruise ship on the entire island of Jamaica. I'm not sure this would be a good spot if several ships were around. Disembarkation: We were expecting the worse, and were pleasantly surprised by how easy this was. We've had some rough experiences getting off ships in Galveston over the years, but this one was wonderful. They were an hour ahead of schedule. We had a nice breakfast in the Main Dining Room, cleared out of our cabin at 9:00 am, sat in the Bolero Bar area for about 15-20 minutes, then made our way out the sliding glass door on Deck 4. It was about as quickly as we could walk to the luggage area. Our bags were there, and we waited behind one other couple in the customs/immigration line. The easiest experience we have ever had in Galveston. Overall, we really enjoyed this cruise. We found the Liberty of the Seas to be a well-maintained and luxurious ship. The crew did a great job keeping the public areas clean and tidy, and we appreciated the emphasis on providing hand sanitizer everywhere. Royal Caribbean seems to take the risk of norovirus very seriously. Read Less
1 Helpful Vote
Sail Date: April 2019
The ship was wonderful and easy to navigate. The ship was beautiful and clean and the staff was super. There are a few recommendations that I would give. 1st buy the KEY card, this gives you priority everything and a free meal. Buy the ... Read More
The ship was wonderful and easy to navigate. The ship was beautiful and clean and the staff was super. There are a few recommendations that I would give. 1st buy the KEY card, this gives you priority everything and a free meal. Buy the drink package and then find Roberta. She is the female version of Tom Cruise from the movie "Cocktails". She is so much fun and everything you want when you belly up to a bar. And buy the dinner package and experience everything. And when you get to dine at Giovanni's, which is the best restaurant on the ship, ask for Vitalii. My husband and I went to all of the restaurant's on the ship and he was the absolute best. I promise you that you need to ask for Vitalii for the absolute best service possible. The outdoor activities were so much fun. They had bands at the pool with fun contests. The water slides were so much FUN! I can just go on and on, but it would be best for you to just book it and see for yourself. Read Less
Liberty of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 3.5 4.1
Public Rooms 4.0 4.4
Fitness Recreation 4.5 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 3.5 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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