2,673 Royal Caribbean Liberty of the Seas Cruise Reviews

Galveston is a great port especially if you plan it around one of its many annual events, which this happened to be the last weekend of Mardi Gras and except for being a little chilly, it was fantastic. There are several parades and ... Read More
Galveston is a great port especially if you plan it around one of its many annual events, which this happened to be the last weekend of Mardi Gras and except for being a little chilly, it was fantastic. There are several parades and activities for a whole weekend worth of fun. We had a suite and so boarding would not have been a problem anyway, but we chose to enjoy the festivities and board late and walked right on. Our cabin 1552 was spacious with way more storage than we needed. The balcony was large enough with two chaise lounges and a table with two chairs. The room steward Gom was the best. The only problem with the suite was the bathtub. There was no separate shower and the walls of the tub are so high, I wasn't sure I could get in and out of it without injuring myself. It was crazy and I would never recommend it to ANYONE let alone someone with back problems which my husband and I both have. Sitting on the side of the tub to get out, my feet didn't come close to the floor and I'm 5'7". Well, we also didn't like the location which was near the front of the ship and it was quite a walk for us to several venues, including the Suite Lounge. Frances, our concierge and Suite Lounge host was magnificent. Day one he asked our names and greeted us by name ever since. We loved the ship, all but the promenade on deck 5. It was too cramped and narrow to handle the number passengers. There are separate pools and hot tubs for adults which was great. The food was very good. Ate at all three specialty restaurants and only one didn't care for was Mexican, but we're from Texas and it wasn't what we're accustomed to. Johnny Rockets was fun and even though pay extra about $9 per person it's anything on the menu so it's not a bad deal and it's fun. The only problem is on sea days, you have to wait. It doesn't take reservations and it's quite busy so plan ahead. Breakfast in Chops was good, but the same as your could get anywhere. But if you're in a suite it is nice to not have to search for a table like you do in the buffet. My husband wasn't crazy about the breakfast buffet because it was basically the same everyday. I thought it was ok. The Mystery Dinner on the first night was a blast. Highly recommend it. The other entertainment was quite good from the ice skating show to the variety and comedians. There are a variety of options every night and we didn't do the same thing twice. A friend who was on it in December warned us about the service and said the employees weren't happy. But we found quite the opposite. We were quite satisfied with all of the employees and their attitudes. All seemed good. We would definitely go again on this cruise/ship and we booked a cruise on Ovation in May to Alaska. Disembarkation isn't great even with Suite priority boarding. It said we would be first off, but really you follow the folks who carry their own luggage (makes sense because they can be getting off while the luggage is taken off the ship)., but we thought we'd be on our way before 9 am We had a great time! Read Less
Sail Date February 2020
We absolutely loved the layout of the ship. We had a huge spacious balcony cabin on the aft. We are gluten-free and had a wonderful experience. I believe we had the best gluten-free pizza we've ever had! Even though we had My Time ... Read More
We absolutely loved the layout of the ship. We had a huge spacious balcony cabin on the aft. We are gluten-free and had a wonderful experience. I believe we had the best gluten-free pizza we've ever had! Even though we had My Time dining, we were able to have the same waitstaff and table every night. The ice show was magnificent! In fact, we loved all the shows we saw, but we didn't make it to all of them. We really liked the layout of the promenade - the mall-like feel was refreshing! The weather was wonderful and we really enjoyed our excursion in Grand Cayman to see the stingrays and starfish. Honestly, out of the 16 cruises we've been on, I do believe this was our favorite. We usually travel with friends and took this one alone. We met some wonderful folks and really enjoyed our time away. THANK YOU, Royal Caribbean and Liberty of the Seas! Read Less
Sail Date February 2020
We prefer to cruise from Galveston and have previously cruised on the Liberty. Embarkation was a breeze. Both Hubby and I used our own Scooters and had no problem getting on the ship. Since we timed our arrival to port for after 1 PM ... Read More
We prefer to cruise from Galveston and have previously cruised on the Liberty. Embarkation was a breeze. Both Hubby and I used our own Scooters and had no problem getting on the ship. Since we timed our arrival to port for after 1 PM the Stateroom was ready and we were able to drop our carryon luggage off before going to lunch. The stateroom was clean and roomy. The beds comfortable. The Food in the Windjammer was tasty and for the most part the temperature was good. We were unable to secure either Main (6 p.m) or Late (8 P.M.) Dining and were forced to take My Time Dining. I had made reservations online prior to getting on Board. It was a ROYAL DISASTER! Our reservations were for 5:15 P.M. and we were finally seated at 6 P.M. In the far back of the Restaurant, which was troublesome, since we both use Scooters! The Food and Service in the Rembrandt Dining Room were excellent. The evening Shows were very good. Since we had been to all the ports previously we did not take any excursions and spent Port Days on the Ship. Debarkation was another fiasco. It took us 45 minutes to be able to get on an elevator with our scooters to go to the deck we needed to be for getting off the ship. It was so bad, that we decided against going to the Windjammer for Breakfast, since we would have had to brave the Elevators again! Read Less
Sail Date February 2020
I used to live in Galveston (20 yrs ago) and cruised on Carnival a lot, and once on Royal from Houston. But this was my first after all that time. The thing that sticks with me the most is the unique, Texas-centric nature of this cruise ... Read More
I used to live in Galveston (20 yrs ago) and cruised on Carnival a lot, and once on Royal from Houston. But this was my first after all that time. The thing that sticks with me the most is the unique, Texas-centric nature of this cruise that I enjoyed. So happened that this cruise left on the first week of Mardi Gras on the island. Nice, because could explore the activities and parades. Sucks, hotels were 3-4x more expensive than usual and the Strand is behind a pay gate. Nevertheless, Galveston is a unique community that you should definitely make time for before or after your cruise. Note: although the shuttles and Lyft are about the same price, we took the shuttle to ensure the person taking us knew how to get around the island with all the road closures due to Mardi Gras. Embarkation was great; we got to the port around 10:30, and being Emerald level, pretty much just walked up to the desk, and then they called us onboard just as soon as we sat in our designated area. There is a good amount of walking, though, including on ramps, so if you're mobility-impaired, you may want to get assistance. Disembarkation was also very smooth, left the ship when called, walked right up to luggage, and then pretty much right up to the customs officer. However, there was a long line for the people waiting for porter assistance with their luggage. As I said, the ship was quite Texas (and American)-centric. Huge Texas flag, lots of Texas people onboard. American captain and cruise director (my first). I enjoyed the parades, dance parties, and other activities in the promenade. And the shows and comedy acts were incredible, everything I expect from Royal. The ice show was particularly spectacular; I watched it twice. Strangely, for such a large ship, the theater was never filled to capacity. Although I enjoyed the dance parties, since they were all in the promenade, it was difficult to get through the promenade during each event, and that was the best way (inside the ship) to get from bow to stern. I also couldn't imagine the noise in the cabins overlooking the promenade during these later-night parties. Lots of great activities to select from. The Liberty makes use of the Royal app, but it's just for the cruise compass and dining reservations (not check-in). Theater reservations aren't available onboard either through the app or in-person. It was my first Royal to use the app, and it was so incredible for planning your day, especially as we didn't have to fight who would get the Cruise Compass. I understand that Royal ships are moving towards using the app primarily for activities, and the print Compass being something you opt into (yay!!! I dislike the paper waste). We had My Time Dining, and trying to make reservations after the first day meant only times after 8 were available for reservations. However, if we just showed up without a reservation, we were often seated within 10 minutes. We had, again, the super dining service that makes me recommend Royal over all other lines. Because I have food allergies, they always ensured I had the same waitstaff every day, even if I wasn't in their section. This cruise was my first to get the beverage package, on sale for about $42 each. They also had an onboard special the first day for a Buy One Get One Free for the beverage packages. I usually don't drink enough to make it worth it, but for this discount. I will always get beverage package in the future, because most all of the bars had unique cocktails, and that let me explore cocktails I hadn't had before, and if I didn't like it, no biggie. And the cocktails in the bar menus all were $12 or cheaper, so all qualified for the beverage package. All the staff were great. My one gripe was during the Crown and Anchor event with the engineer, hotel manager, cruise director, and captain. Even when someone asked a question directly of someone, the captain answered the question, and he often didn't actually answer the question asked. As for shore excursions, we went through the ship for Honduras and Cozumel, but not Belize. Since Belize is a tender port, I recommend having a Royal shore excursion for that port. Otherwise, you have to line up starting at 6 am on the pool deck to get a tender ticket. Why it has to be that morning, and why you can't use some other method, like a reservation lottery, I don't know. Was very happy that we used Royal to go to Rio Secreto in Cozumel; we had a direct ferry from the cruise dock to Playa, and we were in Playa until late, and got back within 20 minutes of all-aboard. If on your own, you ferry to a city far away from Playa, so you'd have to get a taxi, and I would have been very nervous about timing given our timing. We got enough cruise points to be Diamond level, and are excited for many more years with Royal. I always recommend Royal to everyone I talk to. I'd take this ship again as it was big, with lots of bars and activities, but still connected to the water, unlike the Quantum and Oasis classes. However, this ship is set to be Amped soon, and it shows. Multiple elevator buttons didn't work, or randomly lit. Lots of worn furniture. Seats in the theater actually had their bottoms fall off. Should have probably been refreshed sooner. Read Less
Sail Date February 2020
Cruise took us to two ports that we have not been to. Galveston is driving distance from home. Roatan we took a cab for 3 hours around Roatan and was great. Cab driver did not speak English, however, we do speak Spanish and Was not a ... Read More
Cruise took us to two ports that we have not been to. Galveston is driving distance from home. Roatan we took a cab for 3 hours around Roatan and was great. Cab driver did not speak English, however, we do speak Spanish and Was not a problem. We did go to the monkeys, sloth, and bird habitat, and was great and need to see. Belize we took an excursion to the Mayan ruins. These is a 4 hour plus round trip in a bus that was air condition with un comfortable seats for that long of a road trip. Mayan ruins were great with a very good tour guide. We have been to Cozumel before, so we took a cab around the island and enjoyed the sight seeing. Cab driver spoke English. We did Two speciality dining and both were great. The main dining experience was good with great service. The Windjammer was okay but seemed very crowed, and at times could not find a table. The food was okay for a buffet style dining. RCCL needs to change there policy reference to smoking in the casino. Some people, don’t even play in the casino, but use it as a smoking area only. The smoke was unbearable at times. We love playing in the casino on a cruise, however, we cut our experience in the casino due to the smoke. The entertainment was very good. The ice rink show was the best, and if you go on this trip be sure and see this show. Read Less
Sail Date February 2020
My husband and I were part of a family cruise group of 10. This was his first cruise, and my first in 30 years. Our entire group purchased The Key, and we purchased the Unlimited Drinks package. Embarkation was super easy with The Key. ... Read More
My husband and I were part of a family cruise group of 10. This was his first cruise, and my first in 30 years. Our entire group purchased The Key, and we purchased the Unlimited Drinks package. Embarkation was super easy with The Key. Once we were checked in, we all walked straight on the ship and went to the dining room for our Chops welcome lunch. Our carry-on bags were brought to our rooms for us, which was a huge help since most of our group had garment bags for our formal dresses and sport coats. Luggage was delivered late afternoon before dinner. Our cabin steward, Joe, was very helpful and friendly. He loved to put my husband's sunglasses on the towel animals he made for us each day, which we enjoyed. Throughout our trip, the dining staff were all wonderful! We did the MyTime dining, which was helpful if we wanted to dine at a different time than the regular seating, but we usually dined at 6 each night at the same table in the Main Dining Room. Our waiters Oldrin and Sanjeev were wonderful, and they learned our favorite foods and wines quickly. (Sanjeev even went up to the Promenade to get us cappucinos since their machine was broken, and he surprised us with port wine for dessert on the last night!) The head waiter, Alvaro, took special care for an anniversary dinner on Valentine's Day. We had brought 2 bottles of sparkling wine with us for that night, and he personally served them to us with chilled champagne glasses! We only ate a couple of meals in the Windjammer, which we found to be a zoo with too many people. We spent a lot of time in the Schooner Bar playing trivia during the days, and having fun with the piano player at night. (Jamie was really good, but there were several popular songs that he didn't know.) Shanelle was a fantastic bartender, and she kept the signature lavender daquiris full! The entertainment was all very good. The Up In The Air aerial show was entertaining, the juggler/comedian was hilarious, and Saturday Night Live was also very good (although not particularly family-friendly). The headliner comedian (Steve?) was just OK, but he did make us laugh. The ship itself was HUGE, and it really had everything we could want on it. Since we were all adults, no one in our group used the kids' areas. I can say the adult Solarium was nice, and we enjoyed the hot tubs (plenty of drink waiters here!). We didn't get a chance to do the water slides or mini golf. We spent a couple of afternoons in the Card Room playing a family game of dominoes. If you want to play, I highly recommend bringing your own cards or dominoes; they didn't have Uno cards at all, and the playing card decks were almost always in use. We did 3 shore excursions, none of which were through Royal Caribbean. I will say that we enjoyed all three ports (Cozumel, Grand Cayman, Famouth Jamaica). Debarkation was fine as well. Captain McDonald sped back to Galveston from Jamaica because he was concerned that we'd hit fog, and he was correct! We pulled in 7 hours early, and awoke to very thick fog, but thanks to his planning, there was no delay. The gangway was not functioning properly, so we got off on Deck 1. Again, The Key was a big help. We had a nice breakfast in the MDR and then we were escorted straight off the ship. Our luggage was waiting for us in a designated area, too. Read Less
Sail Date February 2020
Embarkation was well organized and fast. Rooms are showing their age and are in bad need of a facelift. The buffet is the windjammer, should be called the people jammer, on sea days it’s absolutely gross in there, people everywhere, hard ... Read More
Embarkation was well organized and fast. Rooms are showing their age and are in bad need of a facelift. The buffet is the windjammer, should be called the people jammer, on sea days it’s absolutely gross in there, people everywhere, hard to find a table. The sit down dining was hit and miss, great one night and bad the next and the staff was the same. We had some great waiters and some duds. One dinner the waiter left and was gone for over 1/2 hour. We finally got up and left. But like I said , there were some really good waiters too. One thing I felt could be better on the cruise is that they could offer the odd free glass of wine or champagne. To buy booze on the cruise , forget it, ridiculous pricing. Prior to the cruise I tried to get some wine but liquor stores are closed Sunday’s in Galveston . But to purchase the alcohol package on-board was $68/day/person. They love to upcharge everything on these cruises. We found the entertainment very good and enjoyed it, good talented shows. We were dissapointed the cruise line didn’t warn us of the dengue fever outbreak in Jamaica, not a peep, found out on the news when we got home. Also the extra sanitizing they say they are going to do on the ship Due to the corona virus was a joke. Some floors, the carpets weren’t vacuumed the entire week. There was not extra cleaning done, the same streaks on the elevator walls were there all week. I would say an elevator would fall under the umbrella of high traffic area that would of been cleaned at least once, but was not. Sorrentos is gross, tables are so tacky you stick to them. Just a bunch of kids running it that could care less. Snacks were good at cafe promenade but seating are was very dirty. Dishes and food laying around, dirty tables. Around the dining in the main dining rooms, they need bus boys cleaning up as the waiters clean off dirty dishes then serve you your meal with all that on their hands. This likely explains why my wife became very sick the day after we got home. You can see why the cruise ships have Nora outbreaks, the waiters are the transmission part of outbreaks. Since we have other cruises to compare too, we wouldn’t go on this ship again, not the worst cruise but far from the best. Consistency is lacking from day to day and person to person. Like I mentioned earlier the restaurants are grossly overloaded with people on sea days. They need to have 500 less people on the ship. It really gets disgusting when dining and people are constantly eating in the buffet lineups and then licking their fingers and then grabbing the serving tongs which I now have to grab that have your slobber all over them now. It really surprises me that some cruise lines still haven’t figured out how H1N1, or norovirus outbreaks happen on these ships and don’t seem to take measures to curb it. You can sanitize all you want but if people are eating in the buffet lineup, pretty well a waste of time to wash before eating isn’t it?? Anyway the cruise was just ok, we won’t be back to this ship, might try a brand new one of theirs when it rolls out. Read Less
Sail Date February 2020
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly ... Read More
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly anywhere. This was our first time on a larger ship. Hubby and I have only ever been on NCL mid-size ships (Jewel, Pearl, Gem) so I had high expectations given what I had heard about the activities available on this particular ship (water slides and splash park). Boarding was easy and we had no issues except for the mediocre welcome. Crew seemed stressed out. No "Welcome aboard!". I found this odd. The atmosphere seemed a bit chaotic and it was very crowded. I felt a bit let down remembering the huge welcomes we had received in prior cruises. Our first disappointment was with our cabins. When I booked this cruise I asked for adjoining rooms because our boys are little. I was booking late (November) so I knew our options would be limited. I was told there were only two options available overlooking the Royal Promenade. I was concerned this would be noisy but the RC agent assured me she would put us in the rooms that were located above a store. The other option was right above the Hoof and Claw pub which would not have been ideal. Well, I guess the agent made a mistake because our cabins were directly above said pub. While our boys were able to get to sleep fine, my husband and I were forced to stay awake every night until at least 12:30 am due to Carlo, the entertainer there for 6 nights in the Hoof and Claw pub. He does 3 to 4 sets each night. When I went to GS the first morning, they told me there was nothing they could do as all cabins were booked. All I got was a mediocre "sorry". We were extremely disappointed to say the least. I was so tired by Wednesday night that I cried from exhaustion. People got very rowdy in this pub every single night. We could hear every single word of every song. I was so sick and tired of hearing American Pie two or three times each night. Even with ear plugs, we could still hear everything. If you want to get to sleep anytime before 12:30 am do not get cabins 6575, 6577, or 6579. In fact, I'd stay away from any room overlooking the Promenade. Second disappointment was the lack of attention to detail concerning our boys' birthdays. Both were celebrating birthdays on different days. Only one was acknowledged with door decorations. The other received a $200 voucher for use at the spa. Really? For a five year old? I had already informed RC twice about their birthdays and ages. I happened to mention to our steward that it was our 8 year old's birthday on his day and I think had I not mentioned anything, the door would not have been decorated at all. This was also very disappointing. Our steward, Reynaldo, was amazing. Very attentive to our needs and always smiling. No problems there. Dining was fine. We only did Windjammer buffet, pizza at Sorrento's, sushi (which is just a cart outside the cupcake shop), and Cafe Promenade. All were great and my boys wolfed down the sushi. I must say Sorrento's staff was sub-par. They seemed understaffed and generally unhappy working there. The tables were dirty and asking for a fork (I had salad) seemed like a huge inconvenience. There was also a funky bad cheese smell. Good pizza though. Cafe Promenade is a great place to grab a snack and coffee. They also have a good selection of teas. Staff was super friendly and nice there. Loved it. The Windjammer buffet could get very crowded. I was surprised at how small it was given the size of this ship. We enjoyed the choices they offered. Service in the morning for water and coffee was a bit slow. Some mornings I had to ask someone to come clean our table and get our beverages. We didn't frequent any of the bars except for getting a glass of wine every evening for our room from Vantages. Great service there, very pleasant. The pools and splash area were a bit disappointing. The water was so cold in the kids splash area that my boys didn't spend any time there. This was supposed to be the highlight for them. Instead they hung around the only pool that was warm enough next to one of the hot tubs. I guess this was the only pool that shared pipes with the adjacent tubs. Too bad because that pool got very crowded while the other was usually empty. Because of the icy waters, none of us were brave enough to try out the bigger water slides. On sea days it was difficult getting lounge chairs but not impossible. We did have a good time despite the above setbacks. We got lots of beach time with excursions in Grand Cayman and Jamaica. Jamaica was better and less crowded as we were the only ship in port. We did not do an excursion in Cozumel. Disembarkation was no problem in Galveston despite having heard otherwise from other cruisers. Overall, the big ship experience was good for our boys. They absolutely loved it. My husband and I prefer the smaller ship experience and likely will book a smaller ship again for our next cruise, probably with NCL. Read Less
Sail Date February 2020
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor ... Read More
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor customer service onboard, as well as the follow up after the sailing, is beyond my comprehension. We conveyed our issues while onboard as well as a follow up upon our return. Our list is lengthy, but if you are researching cruises to take, I feel it’s fair for you to know what you can expect from them on & off the ship. If you’re an average middle class household like us, vacations are few & far between. And takes planning time financially. I had no intentions of sharing a public an honest & transparent review of our multiple concerns. As this is something I have never done. But after their response of our experiences onboard, I feel it’s necessary. I don’t want what happened to us to happen to anyone else. *Note: This is in no particular order. 1.) Smell. The odor of our stateroom bathroom was absolutely horrid. To the point that we had to allow the bathroom “air-out” before we could even enter it. EVERY TIME. EVERY SINGLE TIME. The ENTIRE trip. It smelled like backed up sewage stemming directly from the toilet. It was absolutely disgusting. 2.) Cabin Cleanliness. The cleanliness of our cabin was lacking to say the very least. From the moment of our initial walk-in, it looked as though fresh towels & bedding were the only things replaced/attended to prior to us entering the room. The shower? The condition of the shower was disgustingly gross & probably a future health hazard. There was & I’m confident that there still is mold growing in it. Yes. Mold growing in the shower. It just shows the complete lack of effort given to cleaning, prepping & sanitizing before the new passengers board the ship. Another instance, While unpacking our luggage & putting our things up, the shelves in the closet, which we were attempting to put our clothes on had an (extremely obvious) dirty pair of men’s underwear & a single filthy sock...Just sitting on a shelf in the middle, that in no way could have been missed/overlooked. Gross. There was a dried bloody finger streak directly on the closet door opening, proving again that it the room was not properly wiped down, or sanitized thoroughly. A handful of times we had to send plates, silverware & glasses back because of stuck on food & lipstick marks that remained from previous users. That’s just not okay. 3.) Food. The level of quality & lack of options was less than satisfying. The first night in the main dining room my plate had to be sent back because of the extremely visible amount of fat on my meat. The replacement wasn’t much better. So Instead I got to watch my husband & son eat while I watched & got to eat bread. This instance was repeated the third night. But it was my son who experienced it. The options were limited for someone who does not eat seafood. I don’t eat seafood. I get that it’s a cruise. But I highly doubt I’m the only person that does not eat seafood. The food is supposed to be a big part of a vacation! So it was a big disappointment. A few times my husband did ask for two of the same items, he was treated as if the waitstaff are trained to refrain from allowing that. Seemingly frustrated & hesitant for even have asking for such. Because of the lack of food options & the less than stellar quality of food, I was resorted to either pizza or Johnny Rockets. Which the pizza was more times than not completely overcooked/burnt & Johnny Rockets being additional charges. The “sprinkles” ice cream situation was another. There is literally ONE single place to get froyo! It was constantly “out”, closed for “cleaning” or “under maintenance”. And to close it at 9!? There is no one constantly manning the machines. What is the need of closing that early? So they have an outdoor night time movie with late showtimes & you can’t enjoy a desert while you are watching it!? It makes absolutely zero sense. 4.) EVERYTHING closes entirely too early. Both the stores & snack/eateries. We were so shocked to realize that if you don’t access those early, you won’t be getting anything. We wanted chocolate one night around 11ish & couldn’t get any because the only store that carries it, was closed. Late night sweets/snacks are actually a common thing. So not being able to get something so simple while on an actual vacation due to the lack of access was frustrating. 5.) Luggage. My son & husbands luggage made it to the room fairly early the day of embarkation. Which was great. However by 8:30 pm my luggage was still no where to be found. Which was strange since all of our stuff was handed over together. Finally, we asked our steward about it, so he went searching. Came back around nine & told me that he found it & I needed to go to Security on level one because my bag was pulled for a second screening. Again, confusing because my husband & sons made it to the room just fine. So confusingly, we all went to find out why & retrieve it. We got there, asked why, they said it was “pulled for alcohol being detected”. It made absolutely no sense whatsoever. First of all, there wasn’t even a liquid in my bag! NONE. Second of all, we purchased the unlimited drink package weeks prior. What sense would it be for me to smuggle alcohol onboard when I already have access to “unlimited” amounts onboard!? Again, no sense. What really pissed me off was the fact that I reached out to them the week PRIOR from sailing to see if I could bring a few gifts, in my luggage, WRAPPED, for my sons birthday (the whole actual reason for the trip). I was told absolutely. No problem. Wrap away. The gifts were a surprise & this situation completely ruined it for us. Security opened my bag right in front of my son who was with us. The surprise was no longer a surprise & I couldn’t have been more disappointed it was ruined. BTW- the gifts were books, dvd & clothes. NO LIQUID. In the bag. NONE. We were cleared, dropped the luggage at our room & headed for guest services. We were told that standard is “not acceptable“, apologized & were promised it would be looked into as to why the bag was unnecessarily pulled & they would get back to us to with answers. That never happened. 6.) I’m baffled as to why so many of the bars on board were regularly closed. The third day, we literally had to go to 4 separate bars until we found one open. Closed during reasonable “drinking hours”. We had to chase bars down. It became increasingly exhausting as that became the trend. The 5th day we attempted to get a drink at the Schooner bar. Just my husband & I sat. We ordered. We each ordered ONE drink a piece (first drinks of the day for us) & my husband attempted to order a shot with his drink. So one drink each. With one additional shot. Only to be refused because “you can’t order a shot that close to swiping your seapass cards”. Which were ALL ordered TOGETHER. He was shut down immediately upon ordering. He hadn’t even swiped our cards at that time!!! That’s asinine. Guess what!? That wasn’t an isolated event either. NOPE! It was only allowed ONE time. The ENTIRE duration of the cruise. Just one bartender allowed this. After many attempts at multiple bars. What’s the point of having a super expensive “perk”, if you can’t use the thing reasonably. If my account is checked, It will be obvious we weren’t sloppy drunks by any means. It was actually insulting. The coffee wasn’t any better. While I was getting ready for the day, my husband went down to get us our morning coffee. Wanting 2 coffee’s. He had HIS pass & took mine with him to use for our order. Our names match, we share a cabin, we both have the drink package due to the policy, it could easily be verified at the register. Nope. He was refused service. For TWO coffee’s. Not even alcohol! Completely mind-blowing, unreasonable & extremely irritating. Also! I was taken aback when I ordered a Spicy Bloody Mary at the schooner bar. The bar wasn’t very busy, 5-6ish people, with 2 bartenders. While making my drink, the bartender realized that they didn’t have enough of both Tabasco & Worcestershire sauce (important parts of this specific beverage I think). Once realizing they would need more they quickly, half a’sd looked for replacements behind the bar. They didn’t have any back there. So what did they proceed to do about it!? One staffer within ear shot of me turns to the other & literally says “oh well, she won’t notice!” Those EXACT words! Finishes up their version of my spicy Bloody Mary, or lack there of & puts it on a napkin in front of me as if nothing was wrong. What kind of customer service is that!? All they had to do was either tell me the situation (which would’ve been perfectly fine with me), or either call or go yourself to get the replacements. But to treat me like I’m an idiot. And completely unnecessary. 7.) For God knows why, on the 4th, at dinner, in the main dining room, we were approached at the table with my son being serenaded “Happy Birthday”. His birthday was the 8th. So it completely threw us off & embarrased my kid because it wasn’t even his birthday. It was awkward, uncomfortable & easily could have been verified & avoided. 8.) The activities were extremely lacking in substance & quality. The majority of them were “know the answer, write it down, switch with someone” it just wasn’t enjoyable. And highlighters as prizes was a joke (most however were just pats on the back for winning/knowing). My kid turned 13 on this trip. He is extremely well rounded, beyond his years & mature enough to attend things that we deem appropriate for him (he also looks like 17 year old!) When he attempted to play “finish the lyric” in the star lounge, he was again embarrassed because in front of EVERYONE in the room, he was told he could not play due to not being 18. Even though the age limit was never mentioned PRIOR to asking for volunteers. There was ABSOLUTELY no reason to A.) call him out in front of a packed room & B.) not allowing it to be a parents approval/discretion situation. It was a complete elementary game. No reason for such tight restrictions. Not one single cuss word or inappropriate talk/actions in any way was said or done for the duration of it. To also charge for arcade use was disappointing as well. ESPECIALLY, the high costs per game & not getting anything in return. Just an “I won” moment to have with yourself. No tickets won, no point redemptions nothing. That’s just crazy! Oh! And Flow Rider!? That was maddening! It’s not a secret that the lines tend to get lengthy for that. To NOT be made aware that it REQUIRES separate waivers (that you have to go out of your way for) that need to be signed PRIOR to waiting in line only to find out when it’s your turn, you can’t access it without a consent liability waiver signed!? My kid was pissed & defeated. As anyone would be. Not one person said a word to us about that. Not one. That info should be included in the arrival day compass that is made as a focal point that is awaiting on the bed upon the travelers arrival. Ping pong balls should also be monitored & replaced as needed. Having just 2 balls by the end of the trip to chase between two separate tables isn’t easy. Nor enjoyable. 9.) The beds were extremely uncomfortable. We feel like we hardly got any true rest whatsoever. ALL 3 of us woke up every day exhausted & sore. Every day. We still are. And Finally the biggest & most overall disappointing issue.... 10.) Customer Service or lack their of. We hardly saw any (if at all, really) an employee who looked like they truly enjoyed their job. Most didn’t welcome you with a smile, didn’t go out of their way & we were ignored countless times. They advertise dancing by the waitstaff including Johnny Rockets & main dining. Not once did that happen. Twice, just 2 times, in our 7 day cruise did we have a waiter/waitress approach us and Inquire if we wanted/needed a beverage from the bar. Both of those times were on the upper pool deck, floor 11. We never even saw one in the lounges during scheduled activities! Not a single one. We were either forced to do without or interrupt the people around you because you have to go order a drink at the bar yourself. That’s insanity!!! The majority of the ones we did actually see (not interact with, simply by their choice) preferred to hang out along the railings, people watch & twirl their trays like pizza dough. I was truly shocked that so many seemed to simply not give 2 craps that the reason they even have a job there is because of the customers. If it weren’t for the customers, they wouldn’t have one!!! We were also disappointed that literally ONE Evening, just ONE single evening, we went to our cabin after our “turn down” service & had an animal towel. Aren’t those typically supposed to be done at EVERY turn down!? It’s something we always enjoyed & looked forward to on our carnival cruises because each night was a different animal. I thought towel animals are kinda just a universal cruise schtick in general. They do have an activity class on the subject, but it definitely isn’t practiced for customers. It may seem a tad petty, but the little details are important too! This was our first family vacation for the three of us (husband, son & myself) in a few years after losing a son. We were so very excited & so looking forward to going on one. It was beyond desperately needed. Plus my other son was turning 13! It is a milestone bday. We just wanted to make new memories. Just not of this kind. Not what we anticipated. Not what we expected. It was bad. It was just so very bad. We are now just left feeling like we need a vacation from our vacation. And that’s just incredibly sad. I truly hope that this ridiculously long feedback is acknowledged, thoroughly looked into & new implementations are created for some extremely necessary changes that really need to be addressed. If not, reviews such as mine will eventually become your new norm. It’s just absolutely impossible for it not to. This was the generic response from CS: “Hi, Brittani. Thanks for your patience while I was speaking with the ship. We're very sorry for the disappointment you experience onboard and we had the opportunity to bring all of your concerns to the respective manager's attention. It is never our intention to negatively impact your cruise and I apologize that this was your experience. Thank you for your candid feedback as this shows us where we need to focus our attention.” We have no desire to cruise on this line again. And won’t hesitate to make others aware of the experiences endured & severe lack of customer service they provide. Read Less
Sail Date February 2020
I selected this cruise because our first cruise with Royal Caribbean was on Harmony of the Seas and the experience was exceptional. I figured we would give them another try. Liberty of the Seas is an older ship and the cabins definitely ... Read More
I selected this cruise because our first cruise with Royal Caribbean was on Harmony of the Seas and the experience was exceptional. I figured we would give them another try. Liberty of the Seas is an older ship and the cabins definitely show it, from the outdated TV' to the tile work in the bathrooms. Our cabin was 9535, I seleced that cabin because of its location: close the the stairs and elevators and a hop skip and jump to the lido deck pool, hot tubs and food. The location was perfect. The cabin cleanliness and room service was just awful. The carpet in out cabin looked as if it hadn't been vacuumed for weeks, one of the cabinets in our cabin had what appeared to be blood stains on it as well as the carpet. The bathroom smelled of urine and the outlets were disgusting. I ordered room service and my coffee pot was delivered to my stateroom sticky with what appeared to be dried milk or cream on the outside and the coffee cups were dirty and the fruit was bruised as if it was from a previous sailing. The cabin was cleaned as I requested but it should NEVER have been given to a guest in that condition. Nothing Royal about it. The wait staff was A. Number one . The DJ in the night club sucked! Bar staff very nice and friendly. Read Less
Sail Date February 2020
We chose a 7 night Caribbean voyage for our first Royal Caribbean cruise. We had been to the 3 ports many times, but took totally different excursions. The itinerary was fun as usual, but this particular ship was older, outdated, and in ... Read More
We chose a 7 night Caribbean voyage for our first Royal Caribbean cruise. We had been to the 3 ports many times, but took totally different excursions. The itinerary was fun as usual, but this particular ship was older, outdated, and in need of a thorough deep cleaning. The any time dining plan was always crowded and a long wait. We like to keep a flexible evening just in case the day is running long, but on this ship, that cost us lots of lost time waiting in line. We do like to spend a bit of time in the casino, but again on this particular ship, it is a tiny, poorly thought out space with a lot of smoking patrons vying for not nearly enough machines. The entertainment was excellent and varied every evening. The theater served as the stage most nights, but this ship has an ice skating rink with a wonderful show shown a few times during the 7 days. We bought an extra item offered by Royal Caribbean called The Key. It is a combo of wifi for one device and privileges such as early check in on boarding day, special departure at ports of call, special seating in the theater or special events, early departure on deboarding day. The Key also granted free time each day on the rock wall, flowrider(surf board), but we didn't take advantage of those. The Key was well worth the small extra expense. The wifi connection offered on board was excellent. We had no problems at all for the 7 days while on board. The excursion we chose at the Jamaica port was wonderful and I highly recommend it. 1700s Great House and Plantation Tour with Lunch. Very informative tour with a tasty lunch. Our other tour, on Grand Cayman, Pedro St James, Island Drive, and 7 Mile Beach Tour. The first 2/3 of the tour was as advertised, fun, informative, full of Grand Cayman sights. The portion of 7 Mile Beach was a tiny bar area with an incline so steep it was virtually impossible for anyone, but the very youngest to attempt a walk down into the water. The water itself was dead coral, so not a single fish to be seen. A strong current, so not very good swimming either. The changing room offered was a nasty boarded shed where a person could barely find a clean spot to change back into clothes. Don't take the tour for any water activity. Expect to pay the usual tourist trap high prices at the bar also. It was a big dissappointment. We did two "on board" activities we had never done before and enjoyed immensely. All Access Tour. A complete walk through of hidden work places and behind the curtain views of just how this ship is run. Very highly recommended! We learned about everything from how the kitchen runs to how the ship is steered and kept on course. All so educational. I'd love to do it again. The Bottomless Galley Brunch. A wonderful meal served with champagne, after a full kitchen tour. Well worth the small cost of that activity also. Speaking of food, the meals served in the dining room was excellent. The food in the buffet lines were hit and miss. Very typical buffet style. The breakfast food was a repeat every day, but very satisfying. Especially the made to order omelet, then brought straight to your table for you. I miss all of the fresh fruits served in quantity every morning. You definitely will not go hungry. Be sure and find all of the hidden snack and coffee spots on decks besides the restaurants. The Coffee Cafe has included coffee in the back along with all of the cookies and pastries in the display. The Pizza shop on the Promenade deck also has included food items with coffee and tea at the back. I found the staff on the ship a little less outwardly friendly than on other cruises. Polite, but not overly talkative. As I stated before. The ship appears and smells like a ship that was used too long and should have been updated long ago. It is very ready for dry docking. Our room was an ocean view on deck 7 at the very back of the ship. We really liked it back there. Quiet every night and quick to get to the elevator, but always a long wait for any elevator going anywhere on the ship. Much faster to take the stairs and much healthier too, after all the food consumed. There is outdoor movie nights, but the screen was very damaged with digital black boxes showing all over. It was never fixed while we were cruising, so we didn't waste our time with it. Over all, I would rate this cruise right down the middle with about as much bad as good. I have definitely been on better. Carnival has a lot more positive things to offer than this Royal Caribbean. I will be taking a Princess Alaska Land and Sea Tour this summer of 2020, so I will have more to compare with and report for. Read Less
Sail Date January 2020
My wife and I have been on this ship several times. We had a deck 9 balcony cabin which was good. Nice quiet cabin. The railing outside needed to be refinished. other wise as expected. On the first night did the Mystery Dinner. it was ... Read More
My wife and I have been on this ship several times. We had a deck 9 balcony cabin which was good. Nice quiet cabin. The railing outside needed to be refinished. other wise as expected. On the first night did the Mystery Dinner. it was good. The meal in Giovannis was good. Nice start. Food in MDR seemed a bit cut back. Coffee every where was yuk. Not as good as before. Not as good as NCL in December. The selections just did not seem as good as previous RCCL cruises. The breakfast did have the waffle station back.Really like those freshly cooked waffles. Glad they were back. Did not do the shows as have done them before. The ice show was same as all year. this is normally good. So can't say anything bad about it. Just did not want to see it again. The bars were mostly good, but it seemed some usually available better liquor just was not available. Most of the crew was friendly. Usually in the buffet was where we ran into the "no look, no speak" staff. Food in buffet was usually good. Just a noisy location. My wife had birthday.Got this offer from SPA for a free gift. It was not. Only $$ off if one spends X amount of money in the spa. The wife was hacked. The ship was more noisy than normal over the PA at all venues. The buffet area was quite noisy. Quite a few kids on this cruise, but PA again was just loud. The quiet area was the cigar bar. A nice escape. Sadly scheduled to be removed. Maybe NCL is looking better. They still have cigar bars. Their specialty dinners are better. Would we go again on RCCL ? Yes, but getting close to a no go. Read Less
Sail Date January 2020
This is our "home" port so we sail from here a lot. This was our 4th trip on Liberty and I was so disappointed. She has seen way better days. Our room was the smallest ever, torn curtains, tears on upholstered walls, stains on ... Read More
This is our "home" port so we sail from here a lot. This was our 4th trip on Liberty and I was so disappointed. She has seen way better days. Our room was the smallest ever, torn curtains, tears on upholstered walls, stains on carpets, broken glass shelves in bathroom and missing shelves. Drawers all needed repair and the beds are starting to get a little worn and hard. Only 2 outlets? I think the room condition may be due to so many children on board. Our Cabin Service was EXCELLENT. Parents were not watching their children and I was run into several times in the coffee area by running children. A lot of running in the hallways in the cabin areas. Dining Service was FANTASTIC but was too bad the food wasn't as good. Entertainment was excellent as always on RC and activities were good as well. Ports were good, although the prices are now quite high, excursions were awesome, especially Belize Cave Tubing with DJ. Having said all this, we had a great time. The STAFF, GUESTS and EXCURSION HOSTS were all just excellent, friendly and helpful. The poor ship has just seen better days and also is quite crowded. Scooters should have their own designated elevators; some of them got quite obnoxious and rude. Read Less
Sail Date January 2020
Overview: Royal Caribbean owes us a refund! The condition of the vessel and subtle changes made to cut costs has demonstrated that the company is more concerned with the bottom line that in pleasing its customers. Embarkation: We ... Read More
Overview: Royal Caribbean owes us a refund! The condition of the vessel and subtle changes made to cut costs has demonstrated that the company is more concerned with the bottom line that in pleasing its customers. Embarkation: We embarked at the Port of Galveston. TSA security seemed more rigorous than ever before. We were never before subjected to a full body pat down, even though my wife and I have knee and hip replacements. Royal Caribbean check-in was fast and efficient. Cabin: Since we booked quite late, we ended up in an interior cabin. While a tight fit as expected, we weren’t prepared for the shabby condition of the room. Carpets were dirty and worn, the mini-sofa was filthy, the refrigerator was missing shelving, and the bathroom was dirty. Our cabin attendant did his best, but it was just poor maintenance that was to blame. Windjammer: The buffet venue was dirty and worn. Chairs were ripped and tables scarred. Previous cruises on Royal Caribbean ships had folded flatware; not on Liberty. One had to obtain eating utensils individually which is much less sanitary. Condiments and cereal were in bulk rather than in individual packets. Overall Ship Condition: Liberty is scheduled for a yard period in 2021. It is certainly needed. I cannot help but believe that the crew isn’t trying very hard to maintain the ship in the interim. Wear is obvious everywhere you look. Carpets are worn and dirty, fitness equipment need repair and/or replacement, brightware is dirty, and there are signs of rust everywhere. Liberty is a tired old ship charging top dollar for the privilege of sailing in her. Fitness Center: Equipment is worn and in some cases inoperable. Jacks for headphones are broken; some individual TVs are not working. Weight equipment is old and in some cases not functional. When asked if there was a time limit for cardio equipment during peak times, I was told there was no limit. Guests could monopolize equipment as long as they desired. This never was the case in the past. During peak times there was a 20-30 minute limit, especially if someone was waiting. Dining: Food in the Windjammer was above average, but due to the large number of children on this cruise it was difficult to maneuver the various food stations at times. Many of the younger cruisers had minimal parental supervision so there was quite a bit of darting between adult guests. Eating lunch in the dining room was a recommended option. Meals in the Michelangelo dining room were tasty albeit small portions. Service was not fast nor efficient. However, the main complaint was the lack of a dress code enforcement. On designated formal nights guests were present wearing shorts and tee shirts! When this was brought to the attention of management, we were told that the dress code was “only a suggestion”. Other cruise line competitors actually enforce dress codes. This was a major issue with our party. RCL used to enforce dress codes. Very disturbing at best. Entertainment: RCL used to pride itself on quality entertainment. This was not the case this time. The “Headliners” were not very good nor was the production show. Liberty was showing ‘Saturday Night Fever” for a number of years. Different casts but the same show so was not very appealing after seeing it twice before. Other entertainment venues were average at best buy all were too loud for our tastes. Enrichment: Never a priority with RCL. There was no enrichment lectures except for the Q&A with the Captain and his staff. Debarkation: Our exit from the ship could have been better. We elected to “walk off” with our baggage. We were assigned a dining room location to wait for permission to leave. Because it was raining, we were all moved to the forward theater in a mass exodus where the crew was confused regarding debarkation. One final note: Some guests elected to walk off with very large suitcases. RCL had no restrictions. As they struggled with their bags, the entire group was made to wait thus increasing the time to leave the gangway and get through customs Read Less
Sail Date January 2020
Hallways and cabins smell very bad. The smell of foul odors and dirty carpet. Filthy carpet. Elevators falling apart. Extremely outdated cabins. They made our beds and gave us new towels but never changed our sheets. We knew this because ... Read More
Hallways and cabins smell very bad. The smell of foul odors and dirty carpet. Filthy carpet. Elevators falling apart. Extremely outdated cabins. They made our beds and gave us new towels but never changed our sheets. We knew this because there was a stain on one of the pillow covers and we were suspicious so we said nothing and of course that pillowcase stayed on the whole trip. Food availability was very limited causing long lines at either the cafe or pizza joint. Food in the main dinner dining was average. Even employees on the boat were saying the ship was in rough shape. I would not recommend this ship until it is revamped and brought in for an upgrade and dry dock. They state that they are dry docking it in 2021. That is way too long out. I feel bad for anybody booked on this ship now and until it is dry-docked. I don't know if it is Royal just this ship but they will nickel and dime you. The customer relations line on the ship was always full of people. I have never seen that on the other cruises I have been on in the past. Will not go on this ship again until it is dry-docked. Read Less
Sail Date January 2020
This was our 2nd time on Liberty. Its convenient to us sailing out of Galveston and is really a great ship. Considering that it is in use 100% of the time since its last dry dock, the ship is in excellent shape. Very clean. The crew ... Read More
This was our 2nd time on Liberty. Its convenient to us sailing out of Galveston and is really a great ship. Considering that it is in use 100% of the time since its last dry dock, the ship is in excellent shape. Very clean. The crew were friendly and attentive - lots of hello's as we walked around. We eat in the main dining room and had great service and food in MTD. We prefer MTD as it is easier to get a table for just my family but we like to eat with the same wait staff so I made reservations for the same time all week. This worked out very well as we were assigned a great team (Gene and Sebastiao). The itinerary is great - Roatan, Belize and Cozumel. Plenty of time in the sun. We had a private tour in Roatan with Rony's tour which was excellent. We booked the RC excusion in Belize for Sharks, Stingrays and Reef snorkeling which was the highlight of the trip. After 2 active days, we taxied to Paradise Beach in Cozumel and had a relaxing beach day. My 13 year old son was able to make friends easily in the teen group and spent most of his time onboard keeping busy with kids his own age. A tip is to make sure your teen attends to meet and greet on the first night. My wife and I were able to relax at the pool, have some drinks and enjoy a week of no stress! Read Less
Sail Date January 2020
We were going to travel with old friends but they had to cancel at the last minute so traveling on this itinerary was no big deal, we have done it before several times. We always like meeting new people and finding new things to do and ... Read More
We were going to travel with old friends but they had to cancel at the last minute so traveling on this itinerary was no big deal, we have done it before several times. We always like meeting new people and finding new things to do and like the Liberty (this was our 5th trip on her) so off we went. We stayed in Seabrook, a smaller City north of Galveston, however only about 30 minutes from the port. An easy drive down, left the hotel about 9:45 am and dropped off the bags and wife dockside at around 10:30 am, went to park the car across the street and were onboard by 11:00. Really easy....no waiting. Embarkation was a breeze. We checked out the ship, mostly to re-familiarize ourselves with the Liberty and to confirm our reservations at the specialty restaurants. Then it was time to go have some adult beverages and relax at the pool deck. One note of an upcoming problem that we noticed at the pool deck was tons of children. Now don't get me wrong here, I like kids, have a number myself, just don't like bunches of them and particularly other peoples.....that is why we typically cruise in January - April or September - November timeframes. Usually the kids are in school. We found out later that Royal had a "Kids Sail Free" promotion to help them fill up the ship. We were unaware of the promotion and we were not notified nor was our TA since the promo happened after we booked. Lots of unruly 3 - 5 aged kids with parents that just didn't seem to care. Thanks Royal! We had MTD and it was OK, used it 3 times during the trip for dinner, Windjammer for dinner once and Specialty Restaurants (Chops, Sabor, & Giovanni's). Main Dining service was hectic and the food was cafeteria-ish at best....food cold to warm, never "hot". Windjammer food was actually not bad, particularly if you got there just after opening a service. All of the Specialty Restaurants were good. We were in a Jr. Suite and our Attendant was not very good but did an adequate job of keeping the room clean but nothing else. On a scale of 1 - 5, she would get a 2, certainly not one of the better ones we have had over the years. The shows were good, In the Air was good, Saturday Night Fever was OK, plenty of energy but the lead was not as strong as he could have been. The comedians were good, the classical guitarist was excellent, the guy in the Schooner Bar was not very good, the guy in the Hoof & Claw wasn't too bad. Our Cruise Director Brian was pretty good, he was around everywhere and was accessible as was his staff. Plenty to do, if you wanted to do everything or you could just chill as well. We did some of both. We were warned that there were a large number of top tier members onboard and Royal would be extending the Diamond Lounge to include the Olive or Twist Lounge during the evening happy hour, however, to the extent of just how many top tier members was not discussed in the email. WOW.....we never got a seat any night, standing room only! I sat at the bar in Olive or Twist 2 times until I finally gave up. I talked with the Concierge Nadja Djurdjevic about it, she apologized but really said nothing she could do. Nadja was wonderful and was leaving after 20 weeks onboard. It's sad to be a Diamond Plus and not be able to use one of the perks available. We even tried to get to the lounge at 4 pm (that's opening time), already packed, lesson learned. We talked with the Next Cruise Desk about all of the new ships coming in to Galveston. It's really exciting to see the new activity in the area. Unfortunately, all of the destinations go to the same old places (Jamaica, Grand Cayman, Costa Maya, Belize, Cozumel, Roatan, and to add spice Key West). For us, we have been there, done that and will have to fly somewhere to get a different itinerary. I wish they would do a longer itinerary and go farther south somewhere....ABC maybe. Disembark was fairly painless. We grabbed breakfast from the Windjammer, went to our assigned station, was only there for about 5 minutes before our number was called. Went thru security on the ship and we were out of there. Next cruise in August 2020....going to Rome!!! Read Less
Sail Date January 2020
We were on Liberty of the Seas January 12-19, 2020. We had only been on one cruise before, last May, on the Harmony. We had originally reserved an inside promenade view room but won the royal up bid to get a balcony. After getting on ... Read More
We were on Liberty of the Seas January 12-19, 2020. We had only been on one cruise before, last May, on the Harmony. We had originally reserved an inside promenade view room but won the royal up bid to get a balcony. After getting on the ship, I was really grateful for the upgrade. We really enjoyed the balcony. We stayed in Room 6628. Our cabin steward was James. This was his last cruise until he finished his 7 month contract to go home to his family. He was counting down excitedly while I was hoping the days would last endlessly! He left us several cute towel animals on the cruise - I think there were three of them. I love towel animals - just a fun perk on the cruise. Our room was always made nicely. Because we sailed on the Harmony which is brand new, we were a little worried when we read reviews that said the Liberty was worn down. We chose Liberty because we live in Texas and this was a cheaper cruise for us to get away and celebrate without having to fly in to somewhere. Despite the reviews, I felt that Liberty was a great ship. If you looked for wear, you could find some areas, but, overall, it had a beautiful grandeur of its own. I thought the ship was beautiful and was not at all disappointed. Of course, it is smaller than Harmony and less glitzy (Harmony is the oooh lala of ships right now), but Liberty is beautiful and provided everything we needed and wanted for a wonderful trip. We did use the Key program for our cruise. When we used the key on the Harmony, it was new (back in May) and there were some issues implementing the program. Not huge, but some issues. On Liberty, they knew exactly what they were doing with the Key. There are all sorts of debates over whether the Key is worth it. If you like the perks, I can definitely say that the Liberty staff was very well informed on the Key and we were able to use all the benefits we wanted without any issues whatsoever. Whether the key is worth it for your sailing is a personal issue, but, if you want it, you will not have issues on the Liberty. They are very familiar with the program and executed flawlessly. Another great part of Liberty was the menu. Lloyd was our waiter in the main dining room. We also did Chops. I am diabetic and control my diabetes without meds - so a very strict sugar free diet. I am also celiac. As a result, I am a bit of a hassle when eating out. It is a challenge for me because I have to trust those who serve me because there are no labels for me to read. The first night, Lloyd insisted that I get dessert. I was set on going without dessert to not spike my numbers. Every night, I was in the main dining room, Lloyd tried to get a dessert I could eat. He was trying harder than I was. But, by mid week, he had special requests put in to the chef and I had the BEST sugar free, gluten free cheesecake! The food at Chops was great, but they never could duplicate the desserts that Lloyd worked so hard to provide. WJ also had some gluten free and sugar free desserts (although not as wonderful as that cheesecake) and, for my birthday celebration at Chops, they did get hold of some of Lloyd's requested cheesecake from the main dining room. All of the entrees were very good. I was just particularly impressed by the dessert effort because that is typically very challenging with my dietary needs. I share all this because it is very tough to eat out with dietary restrictions. To cruise can be even more challenging. My sugar levels stayed consistent and I did not get "gluten-ed" during the trip. I credit that with the careful efforts of Lloyd, my main dining room waiter, and the staff at Chops who took care of me very well. Also, when Lloyd saw me at WJ for breakfast one morning, he was not even acting as my waiter, and took special effort to make sure I got a gluten free omelet. I definitely felt like they took the dietary issues seriously - which for me, they are - and helped make my cruise over the top by working on the issues. My husband, who has no dietary issues, loved all the entrees and desserts as well! We did not do shows this time but did some ship activities like watching the belly flop competition and participating in the activities fair the last day. Such fun, light hearted activities! We enjoyed those things we participated in. We did also get the photo package on a black friday sale. My dear husband went to 291 photos with me!!! He deserves an award. We never splurge for photos in our everyday life. With THAT many, we were bound to get some good ones and we sure did!!! Because this was a very special cruise (50th birthday), I am very glad to have so many wonderful photos with my sweetheart. A special shout out to Pratik, from India, who always takes extra time to get a good photo, especially if there is no one in line. He is extremely talented and you can tell he really enjoys taking photos. Of course, there are busy nights like formal nights, but, if you can catch him where there isn't a line, he will take some great photos! I found the crew to be outstanding on this ship. Everyone was very friendly. I loved that lady at the WJ who gave out the hand sanitizer. She would dance to the music and say, "Washie Washie." Her adorable personality and fun dancing was a highlight of the day. She exemplified the fun attitude of all the crew on board. Just great people. We have only had the two cruises - one on Harmony and one now on Liberty. We immensely enjoyed both. We used Next Cruise to rebook on Liberty in a few months. Because it is closer to our home, we can cruise for alot cheaper. The experience was everything I hoped it would be and more. I am very grateful we went on Liberty and had such an amazing time!!! Read Less
Sail Date January 2020
Booked cruise with several friends, We took a 7 days Liberty of the Seas cruise. Roatan, costa maya, and Cozumel were are poets of call. Nothing special about any of these ports. Sadly these ports and the excursions were pretty ... Read More
Booked cruise with several friends, We took a 7 days Liberty of the Seas cruise. Roatan, costa maya, and Cozumel were are poets of call. Nothing special about any of these ports. Sadly these ports and the excursions were pretty disappointing. The cruise food was just ok. The bright spot. Service WAS good everywhere. Ship was so-so. Casino, was sup-par not a variety of games. Bars and bartenders were fine. The Key program was not good at all! Would NEVER purchase that again. Doesn’t help you at all! Complete waste of money!!! Day entertainment lacking! would never book this cruise again. Have been on 6 different cruises and several different types of cruises( 3 different cruise lines) as well as RC before. By far one of the disappointing. Not enough to do during the day, not enough communication from the crew. Ate at all 3 specialty restaurants only one, Giovannis was with the extra money. Don’t book the 3 restaurant package.! Don’t worth it. 7 days is way to long for what this ship offers. Read Less
Sail Date January 2020
LONG lines for coffee & pizza. Too many raffles, contests & gimmicks. Many foul smells. Dated ship fair condition. Forced to pay 18% tips & then SOME staff, have attitude when you don't tip EXTRA. Felt up-sold on ... Read More
LONG lines for coffee & pizza. Too many raffles, contests & gimmicks. Many foul smells. Dated ship fair condition. Forced to pay 18% tips & then SOME staff, have attitude when you don't tip EXTRA. Felt up-sold on everything. Food was marginal. Lots of dirty tables. MOST Bartenders not consistent on drinks. Very sparse alcohol in drinks. Not enough lounge chairs in pool. The RC app crap. Internet $- worst. Chefs Table, a very $$$$ up sale restaurant served $7 wine with food pairing. Ship & staff didn't recognize my 50th birthday, notified prior to booking & while there. Tip fee on top of tip fee of $14.50 a day, pp. Mattress was sunken & hard. No mattress protector. 26 bug bites while sleeping. Not enough Elevators & convenient bathrooms. The Juice Bar ran out 2 days before the trip ended. The OJ is Tang. Powder potatoes. Super salty food, mushy vegetables. Not enough tables in main area, too crowded. SCREAMING CHILDREN EVERYWHERE. :( Read Less
Sail Date December 2019
Overall we had a great cruise. We are two dads with a 3 year old and 7 month old. Aside from getting several quizzical and confused stares from passengers, we found the other folks on board to be quite pleasant. The most challenging ... Read More
Overall we had a great cruise. We are two dads with a 3 year old and 7 month old. Aside from getting several quizzical and confused stares from passengers, we found the other folks on board to be quite pleasant. The most challenging time (not surprising) was dinner in the MDR. Our waitstaff constantly seemed confused by how to set up our table (booster, high chair, kids menu) and only brought us a kids menu the first night of the cruise. Since dinner took so long and my active 3 year old could not sit still, we took frequent breaks to ride the glass elevators up and down. Another highlight was the nursery. We dropped off our 7 month old every night for a few hours. The staff loved seeing him and we enjoyed getting a break. We had the opposite experience at aquanauts, the 3-5 year old kids club. Our young 4 year old is fully potty trained, but does need reminders to go, which I told the staff at check in. Well, they didn’t remind her and we got a call to pick her up because she had an accident. Another day we had to pick her up because she was sad. Upon picking her up, I was told she had “2 strikes” and 1 more strike would result in her not being allowed back in the nursery. I was livid. I get getting “strikes” for hitting or biting, but for being sad or having an accident... come on. My impression was that the staff was not closely supervising the children. We got a coffee punch card but I was annoyed that a large coffee got you 2 punches. Come on royal- I know you enjoy nickel and diming but seriously. Another thing I appreciated was no announcements were made in the cabin other than the muster drill stuff. Great for sleeping kiddos. Finally, the casino is disgustingly smoky. It’s nearly 2020. Smoking kills. Make the entire ships interior nonsmoking. Please. Now. Port excursions: with little kids we went for beach days- Maya Key in Roatan and Starfish Island in Belize. We found both to be perfect for our little family and our kids loved splashing in the beautiful water. Very easy with small boats to and from the private islands. Read Less
Sail Date December 2019
Hello all, This is our first cruise on Royal Caribbean in 10+ years, opting for NCL recently. The Galveston terminal was old but simple to get through. Arrived at 11:45 and on the ship in an hour. We are just "gold" level ... Read More
Hello all, This is our first cruise on Royal Caribbean in 10+ years, opting for NCL recently. The Galveston terminal was old but simple to get through. Arrived at 11:45 and on the ship in an hour. We are just "gold" level so we got directed to the "gold" line at the check in desk and people that were behind us that had no status was on board before us. Seems odd that a returning cruiser takes longer than someone without a status level. Overall we thought the ship was in good shape for being 10+ years old, lots of minor scuffs but no major significant damage. The worst part of the ship was the casino, it is way too smokey. We didn't spend any time in the casino, which is unusual. This was worse than the old downtown LV casinos in regards to smoke. We even avoided it as a walk through as much as possible. The food in the main dinning room was very good, the buffet was large and well stocked with a wide variety of foods. There are three dining rooms, and we selected my time dinning so we ate on the floor 3. The dinning rooms on 4 and 5 were for scheduled dinning at 5:30 and 7:45 ( I think those were the seating times). On the 3rd floor dinning room, you can make reservations or just show up for a table and wait. The first night, embarkation night, was a long wait even for our reservation at 5:45 PM. There were multiple nights that we didn't make our reservation time, but were seated within 15 minutes of arriving at the main dinning room on floor 3. We also liked the table signs with the table number and names of the two wait staff for that table. You can request the same table when arriving. If you don't want a large table, there are multiple 2 and 4 person tables, but please note the separation between tables could be less than a foot. You will be close to other tables. I am sure this is the case on all ships and cruise lines, but if you have a large group of people and wish to have a different meal other than whats on the menu just request at the beginning of the cruise and the chefs will try to accommodate you. This may be the case with small groups also, but there was a Indian family and they had a traditional family style dinner. The app is awesome, it is much better than NCL with a daily planner, multiple filter options and ability to make reservations. The app stays on ship time which is very helpful. Although we did find a few things that was removed from the app. Keep refreshing the app as they do add stuff depending on the cruise. The Art auction was fun as always, we collected a piece and missed out on a few. The bars and bartenders were very nice and not busy at all. The poolside wait staff seemed to take a while to get our drink and no one seems to understand what 'light ice" means. The Flowrider was fun, and not too long of a wait. We only went on port days, so it wasn't too busy. I am sure sea days it will be busier. The instructors were very nice and supportive, so were the fellow riders. This cruise seemed to have more Senior Citizens on it than other cruises we were on. We weren't sure if it is the cruise line or the port of Galveston. Everyone was very nice, tough not to be on a cruise. If you don't want to hear bad renditions of Deep in the Heart of Texas, then don't cruise out of Galveston. The bingo was a joke, it is computer based. The computer system was having trouble programming the format of the games and took forever, twice running into dinner time. The one thing I did like is that they gave away a cruise for 2 people without restrictions such as cover all by a set number of bingo numbers being called. Sorrento's pizza was the best Pizza at "Sea" (please note, best at SEA) that we had. The promenade is very nice area compared to NCL atrium but I am told the larger ships on Royal are much nicer. I thought the location of the game shows were much better on Royal than NCL. Plus the Quest is the best interactive game show we have been to. Keep an open mind, and enjoy! We are off to NCL in February so will be interesting to see the difference. Read Less
Sail Date December 2019
We got a great price on a Junior Suite 7714 on Dec 5 2019. Boarding was a breeze and we even left 5 minutes early from Galveston. Galveston port is rather dumpy, dated and not the most friendliest elderly staff at check in. Crew was ... Read More
We got a great price on a Junior Suite 7714 on Dec 5 2019. Boarding was a breeze and we even left 5 minutes early from Galveston. Galveston port is rather dumpy, dated and not the most friendliest elderly staff at check in. Crew was simply fantastic - especially the main dining room team on the 4th deck. Seems to this Diamond member of RCCL Crown and Anchor that the food is improving and offers a great selection including great Veg options. Cruise events were really good but the Saturday Night Fever production was Broadway style and brought the entire theatre to its feet at the end......Well done Tony (played by Chris Hansen). Cabin certainly showing its age and drapes had holes in them. Bedding was comfortable thankfully. The carpet and balcony areas need a good scrub / replacement ....rust showing all over the exterior at the rear of the boat. LOVED the adventure in Roatan Honduras and Costa Maya Mexico. You can have Cozumel and certainly won't get off in any future cruise going to this port. Kinda dumb that you have to go thru a security check then a metal detector for the port security then do it all over again further down the pier when you board the ship. We had over 1,000 people jamming the exits near the 4 pm boarding time.....Sadly caused by 4 four ships sharing the same facilities. Read Less
Sail Date December 2019
There were a total of 18 people in our group ranging in age from 4-55 plus. There were various activities for everyone to enjoy. The ship was beautiful and well maintained. I especially loved the promenade. The food in the windjammer was ... Read More
There were a total of 18 people in our group ranging in age from 4-55 plus. There were various activities for everyone to enjoy. The ship was beautiful and well maintained. I especially loved the promenade. The food in the windjammer was average and did not seem to change much, dining room was really good and the pizza at Sorrentos was the best I’ve had at sea! Adventure camp was wonderful- my son couldn’t wait to go there in the evenings. Day activities were numerous with pools, water park, rock climbing, mini golf, ect we couldn’t even get to them all in a week. We also loved the parade and carnival that were held on the promenade. The entire staff was friendly and accommodating. We loved the towel animals in our room after supper. In the air show and ice skating show were exceptional. We will definitely be sailing with Royal Caribbean again!! Read Less
Sail Date December 2019
We need to visit Roatan regularly to check on a rental property we own there. In the past, we have had problems with delays boarding and/or disembarking with Royal at Galveston, but this time the process was smooth and efficient. Our ... Read More
We need to visit Roatan regularly to check on a rental property we own there. In the past, we have had problems with delays boarding and/or disembarking with Royal at Galveston, but this time the process was smooth and efficient. Our most recent previous voyage was with Carnival, and weather prevented us from docking at the Carnival terminal in Roatan (Mahogany Bay). Which destroyed the trip for us, of course. Royal docks at the original Coxen Hole terminal, so does not suffer from Carnival's problem, so if you're keen to go ashore at Roatan you might want to consider this. (Norwegian also uses Coxen Hole, but at present has to tender in until the new dock is built there.) We had beautiful weather most of the time, and a very enjoyable cruise, except for three minor issues. First, at Mahual (Costa Maya) the ship allowed disembarkation at 8:30 am, rather than the 8:00 am indicated, and the announcement was actually made after we left the ship (we heard it as we were walking down the dock). We had booked a shore excursion (not through Royal) and missed our 8:30 departure time, so the excursion had already left when we arrived. All was not lost, however, as they put us on a later trip which still got us back to the ship in plenty of time. The second issue applies to most of the cruise ships I have used, and relates to the placement of power outlets. I use a CPAP machine to sleep, and this entails running a long extension cord across the stateroom to the bedside, since there are no closer power outlets. This configuration presents a trip hazard (and a potential electrical/fire hazard) especially at night. For future ships, I would suggest that cruise lines consider placing additional power outlets close to the head of the bed(s) for safety reasons. I purchased a coffee card good for 15 cups (Seems the cost was $31.making each cup slightly over $2 each, as long as the cup was only a "tall"). While the cash price was only $0.50 more for a "grande," using the card for a grande resulted in more than $4 (rather than $2.50), as the grande cost 2 of the 15 deductions. NOT a good value. Once I caught on to what was happening, I began ordering 2 talls... thus costing Royal Caribbean more in extra cups, lids, and sleeves. On previous voyages, customers could order either a tall or a grande for only one deduction. I would like to congratulate Royal on the quality of the staff, who always cheerfully accommodated everyone's requests, and on the food and entertainment. With regard to the food, it seems that the portions are now smaller than they used to be, so I only gained 4 lbs this cruise, and that due only to greed! The smaller portions are more reasonable, and anyone who feels starved can always ask for two portions. The entertainment was generally good, and that provided in Studio One for the Platinum+ Crown and Anchor members was superb. The only complaint I have about the entertainment was that the sound in the Platinum Theater was painfully loud. Altogether, a pleasant and enjoyable cruise with only a few minor issues that could be improved upon. Read Less
Sail Date December 2019
Liberty of the Seas Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 3.5 3.9
Entertainment 3.5 4.1
Public Rooms 4.0 4.4
Fitness & Recreation 4.5 N/A
Family 4.5 4.3
Shore Excursions 4.0 N/A
Enrichment Activities 3.5 N/A
Service 3.5 4.3
Value for Money 4.0 N/A

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