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10 Helpful Votes
Sail Date: September 2017
The ship's itinerary appealed and it matched my travel schedule, no complaints there. with the exception of bari, italy (which we could have done without) all our ports were interesting and worthwhile. disembarkation and re-boarding ... Read More
The ship's itinerary appealed and it matched my travel schedule, no complaints there. with the exception of bari, italy (which we could have done without) all our ports were interesting and worthwhile. disembarkation and re-boarding were fairly efficient and most crew members were pleasant and accommodating. the ship is clean and well maintained, the staterooms of decent size. that said, the ship lacks some conveniences that one comes to expect on other cruise lines, such as in-room televised maps that identify the ship's course and nearby geographic features of interest. if you're a walker, there is no way to circumnavigate the ship's promenade deck without having to walk through interior corridors (and there are no deck chairs on that deck as you'd find on most ships). nearly all passengers i spoke to agreed that the food on board was subpar and the wines offered with the standard drinks package were unpalatable. frequent announcements broadcast on the ship's speakers promoting sales were annoying (especially when they were endlessly repeated in multiple languages). my wife & i opted not to take advantage of excursions offered by the ship, instead booking my own small private excursions with another couple that we connected with on cruise critic. this proved to be one of the wisest moves we made. we not only saved time loading on and off tour buses and waiting for stragglers, we saved money by splitting costs while having a personal and intimate guided tour in a comfortable car or minibus. resources for booking such private tours are readily available online through sites like shore fox or tours by locals, among many others. Read Less
4 Helpful Votes
Sail Date: August 2017
Just wrote a review but didn't seem to get posted. This cruise is an Italian Cruise Line built and organized for Italians/Europeans. Not saying this is bad but from how the shows are organized (spoken in Italian) to how the food is ... Read More
Just wrote a review but didn't seem to get posted. This cruise is an Italian Cruise Line built and organized for Italians/Europeans. Not saying this is bad but from how the shows are organized (spoken in Italian) to how the food is prepared (for Italians) it is not a cruise that after several days suits an American palate. This is our 9th cruise. 3 on RCL, 3 NCL, 1 Carnival, 1 Holland America. I would not sail MSC again. We sailed as a group of 10 in 3 separate cabins. 2 with windows, and 1 with a balcony. I was in cabin #8047. The room stunk from the bathroom. My brother was in #8045 next door and his smelled fine. There appeared to be back wind from the plumbing that made our room smell. We kept the water running on some days to decrease the smell of the room. DO NOT BOOK THIS ROOM! FOOD - I like to gamble on my vacations and spent numerous evenings in the casino and had the fortune of meeting other cruisers. The Italian people I met thought the food was great. The American's I met did not. The food menu was prepared for Italians. What I mean by that is it will not be like for American's walking into an Italian restaurant and opening a menu with 50 different items to choose from. They prepare the food for the European palate with very limited items to be able to feed everyone on the cruise ship. The dishes are simple and frankly plain that after several days we started skipping meals and just snacked on whatever when we were hungry. The buffet area is the worst we have every seen on a cruise ship. Seating is completely inadequate and with no other options available on the ship during most times of the day, it is a complete zoo. Dining experience was barely adequate, and this comes from family that has enjoyed every cruise line we have done before. Excursions- after numerous cruises we have learned you don't need to purchase excursions from the ship, Get off the ship and there are plenty of options available from tour companies who set up at the pier. 1. Bari, Italy - nice little town to visit old churches. No need to purchase excursions. Get off the ship and you can walk around the town and see all the main sites while walking and touring what an old Italy town feels and looks like. 2. Katokolon, Greece - found tour bus right outside of the ship. 10-20 euros (can't remember) to get to the old Olympia. Cool visit. Worth the trip and really only thing to do on the stop. 3. Mykonos - Beautiful city with a tour to the Island of Delos. Again got off the ship. short bus ride from right outside the ship to where you can get a ferry ride to the island of Delos and tour the historic island. Great meal found at the harbor where you ride the ferry also. 4. Athens - best stop of the cruise. Did the hop on hop off bus right outside the ship port. Comes every 15 minutes (the red one - there are a few). Rode right to Acropolis and toured the amazing site. Came back to the city and had a fantastic meal at the stop by before the port. Hopped back on after the meal and made it back to port easily. 5. Alabania - not much to see. Decided to just hang out around the port city and have lunch. Nothing exceptional. 6. Croatia - beautiful city. Got off the rode the bus to old city for about 2 euros. Heard Crotia was famous for its oysters. Half our family got sick with serious food poisoning either sitting on the toilet or bent over it for 24-48 hours after. And honestly, oysters were not that great. But the city itself was beautiful. Venice was everything we imagined it would be. But the crowds are unbelievable. It is magical seeing the canals. The smell was not great but well worth the visit. Stayed a night before and night after the cruise there. Read Less
1 Helpful Vote
Sail Date: August 2017
I choosed this cruise to discover the greek islands !! Because, last year we visited "Fjords" MSC Música. It was our honey moon, and it was Perfect !!! this time, we decided to visit the coast, and enjoy summer days ... Read More
I choosed this cruise to discover the greek islands !! Because, last year we visited "Fjords" MSC Música. It was our honey moon, and it was Perfect !!! this time, we decided to visit the coast, and enjoy summer days with our lillte baby 8 mouths. Everything was niced, each port, unless Saranda !!! Not nice at all !!!! poor people who wanted to touch our bags, our children, awful beaches, not kind people and nobody speaks english at all. I dont recomend Saranda, if I have to repeat, if saranda is in the stops, I wont do it. Into the Poesia: Dinners were fantastic The cabin perfect with the little baby the crew very nice and 10 !! to Antonino !!!!!! And B Travel Brand. I will repeat it !!! very nice everybody with my baby !!! Next time, we are thinking to visit Baltic Capitals, so if you have any discount !!! Read Less
15 Helpful Votes
Sail Date: August 2017
We selected this cruise because we liked the itinerary and the dates fitted in with our other holiday plans in Italy. We had not cruised with MSC before and had reservations because of dining times being fixed and because some online ... Read More
We selected this cruise because we liked the itinerary and the dates fitted in with our other holiday plans in Italy. We had not cruised with MSC before and had reservations because of dining times being fixed and because some online reviews said food was not good, staff were not particularly pleasant, multi-language announcements were annoying, other guests and children were noisy, etc. We decided to book MSC's Aurea "experience" to ensure we could get away from the crowd a bit. *** Passengers' age profile was much more like the general population than we had experienced in our previous few cruises, with lots of young families, teenagers and couples of all ages. We guessed that about half were Italian, with substantial numbers of French, Spanish and Germans, and a significant number of Japanese. We hardly heard British voices at all; there seemed to be more Americans and Australians. Everyone was pleasant and lots were open to being chatty. We thoroughly enjoyed the international atmosphere. But is worth noting that in signage and other aspects, English was the second, and sometimes even the primary language on the ship. We found Poesia to be well laid out and very attractive throughout, impeccably clean and well maintained, and more spacious than we were expecting, with no significant problems getting seats in bars, deck loungers etc. Staff (predominantly Indonesian waiters, cabin stewards, chefs etc - others mainly European, particularly Italian) were extremely pleasant and helpful. They quickly addressed us by name and anticipated our needs - eg preferred drinks, favourite tables. All spoke English. We greatly appreciated having Aurea experience privileges, including drinks package, use of the quiet and uncrowded Deck 16 Solarium and the Spa, genuinely flexible dining arrangements, and priority embarkation, disembarkation, and tender access. If we decide to cruise again with MSC we would book Aurea automatically. Entertainment was generally good, some of it of high quality. In the evening, there were often 5-6 different music options around the ship. The theatre shows ranged from just about OK to excellent. Staging and costumes were always pretty impressive. Some ensemble dance sequences were a bit contrived, but most shows had inserts with very good acrobats of various styles. There were a number of music venues where dancing was potentially a feature. We never visited the disco, but of the other venues, dancing only took off regularly in numbers in the Pigalle Lounge. On the first couple of evenings, there was lots of scope there for couples dancing but as the week went on, the entertainment team gradually organised most of the time for line/unison dancing, which too much limited the options for couples to do their own thing. MSC's documentation mentions formal/gala nights and other "themed" nights. On the gala nights, most female passengers dressed up. There were just enough tuxedos for those wearing them not to feel too much out of place, and a significant number of men in suit and tie. Most other men wore a tailored jacket and open shirt, or more often just a "good" shirt. The first night of the cruise was the "60s/70s/80s" night and most people either had not come prepared or did not realise, so that rather few passengers were "in theme". The "White" night was later in the week and better supported. We had read about MSC having an "Italian" night. On our cruise, there was instead a "Mediterranean" night which was reflected in such as special dinner menus, staff dressed up, and mass singing of Italian national anthem at dinner, but there was no advice in the daily bulletin about any particular way to dress. Food in the dining rooms was very good. The buffet restaurant was often crowded; choice was good and quality was acceptable but some food was not particularly hot. We had the non-premium drinks package. We regarded it as good value, with enough choices for us in most respects. However, restricting beer choices to Heineken seemed unreasonably restrictive, and one of the red wines was pretty undrinkable. There were some negatives.. The ship had a pervading atmosphere of promoting a quite loud fun experience, facilitated by a large, engaging and enthusiastic entertainment team. In particular, one of the two pool deck areas was almost permanently noisy. This would not suit everyone, and we were pleased to be able to retreat to the Solarium whenever we wanted to. [However, despite us approaching 70, we had quite a bit of fun by dipping in to the organised dancing and other activities when it suited us.] It was a feature throughout the cruise that signage and information were not always good enough. For example: we needed to be very much on our toes to spot the several fast lanes available to Aurea passengers at embarkation; we did not realise where some public toilets on the ship were located until late in the week; we had to ask customer services what were the arrangements for priority Aurea access to tenders, and when we and others went to the correct assembly point, a member of staff came and tried to insist that we go somewhere else instead. MSC port transfer arrangements seemed best avoided if possible.. For example, the return boat shuttle from the port to Mykonos town was 6.90 euros, but the same ferry boat company contracted by MSC offered a more frequent walk-on 2-euro-each way fare from the same quay. The MSC Dubrovnik return bus shuttle was 13.90 euros per person, but we avoided waiting for buses and having to get to and from fixed pick-up points by jumping into taxis that took the two of us to and from where we wanted with no waiting, for 15 euros. There was no MSC information that a short walk from the port in Katakolon took you to the train station, with a 10 euros return fare to Olympia. (Of course, you needed to watch return timing) Multi-language announcements were inevitable given the clientele and we were fine with them, except that at theatre shows, the cruise director lapsed into lengthy rambles in Italian, interspersed with a just words in English, French, Spanish, German, etc. This meant lengthy and annoying delays before the action started. We though the same few words ought to have sufficed in all languages. On several occasions, coffee and tea were tepid when they arrived for cabin breakfast, and it was simply impossible to infuse tea. (Following request, hotter replacements would arrive reasonably quickly) **** None of the negatives impacted significantly on our week. We thoroughly enjoyed the cruise, and we would book again with MSC if the itinerary and dates suited us and if the pricing of the Aurea experience was acceptable. Read Less
18 Helpful Votes
Sail Date: August 2017
We picked this cruise because of the ports it stopped at.first we embarked at venice from the time we got to the ship it took 2 1/2 hours to get on standing in the heat.rooms were good we had inside cabin very clean ,the buffet dinning ... Read More
We picked this cruise because of the ports it stopped at.first we embarked at venice from the time we got to the ship it took 2 1/2 hours to get on standing in the heat.rooms were good we had inside cabin very clean ,the buffet dinning was a nightmare could not get a seat and it was everybody get what you can one day they closed it because there were to many people and to much pushing and argueing so we went to the dinning room for meals. Food was quite poor nothing special.the amount of people on the boat pools were always packed you could never get a sun chair as people would put there towels there early morning by 10 no chairs Staff were doing their best but run off there feet.Entertainment carnt coment as i dont speak Italian and there english wasnt good .The excursions were good and ports were good thats why we picked the cruise.We would not cruise again with msc. Read Less
3 Helpful Votes
Sail Date: July 2017
We chose this cruise/ship because of the itinerary and cost. Overall it was fairly good cost wise (you get what you pay for!) but in hindsight I'd save up a bit more money and opt for another cruise line. We have sailed with Cunard and NCL ... Read More
We chose this cruise/ship because of the itinerary and cost. Overall it was fairly good cost wise (you get what you pay for!) but in hindsight I'd save up a bit more money and opt for another cruise line. We have sailed with Cunard and NCL previously; MSC was a major disappointment compared to either of those operators. The pros:- The triple room balcony was a good size and the sofa bed comfortable even for my son who is 6'2"! Bathroom fairly good. The ship is clean throughout. On first viewing the public areas as a whole they look quite glamorous. Plenty of bars. Food in the buffet area is plentiful albeit cold and in some cases (pasta) continually overcooked. If you like pizza they serve it 20 hours a day! Pre-booked excursions were quite good value for money. The cons:- Embarkation was chaotic. It took hours and hours we were directed to queue after chaotic queue. Safety drill chaotic and meaningless - they had 2500 passengers fighting to get up and down from floor to floor along the narrow internal corridors to get a life jacket only to descend through the chaotic corridors AGAIN to get to the meeting point. Very few English speaking passengers on board. The ship is definitely not geared to English speaking market. TV is appalling with no English speaking channels except for CNN/BBC. Welcome pack (incl essential safety info, maps etc) never arrived in our room as they hadn't printed any in English. We were offered German ones. We don't speak German! Buffet chaotic sometimes we had to eat breakfast out on the pool deck. Cold or lukewarm food in both the buffet area and the assigned restaurant. Restaurant portions small so you need to order more than one entree. No pool towels left in our cabin. We had to keep asking the cabin steward for essential items as he didn't seem to want to hand over the essentials. Evening entertainment was dreadful at worst and quite funny at best. Pool deck activities were definitely based on Hi-de-hi! Disembarkation was a joke - we were 1.5 hours later disembarking than advised due to the fact that MSC only had two staff checking 2500 passengers off the ship. Subsequently missed our transfer so had to pay out of our own pockets for a taxi. Read Less
1 Helpful Vote
Sail Date: July 2017
We chose this cruise as we could do a back to back with the MSC Splendida. The Poesia was a nice ship to look at but we found the staff a bit standoffish at first but once they realised we were from Australia they became very talkative. ... Read More
We chose this cruise as we could do a back to back with the MSC Splendida. The Poesia was a nice ship to look at but we found the staff a bit standoffish at first but once they realised we were from Australia they became very talkative. The dining room menu needs a lot of work because the food was barely warm and not very interesting to look at. Staff in the kitchen need to retrained on when not to serve shellfish when it has not opened as we had to return many bowls of green mussels back to the kitchen. With only one option of a paid dining experience which didn't seem to be very appeallng. All our stops from Athens, Mykonos, Bari were great. We didn't get much time to explore the ship as our days were full. The shows we tried but we didn't think they were that great. We did enjoy sitting up on the pool deck at night having a drink in the warm night air. We were surprised for a ship so big that their wasn't an adults only pool as there were a lot of kids on board and it was hard to have a swim without being splashed as we had elderly people with us. Embarktion was very good . Read Less
11 Helpful Votes
Sail Date: July 2017
This was may first cruise and I wasn't sure what to expect, especially after doing some research online about MSC Poesia and some of the negative comments I found. This is my opinion based on my experience on the Eastern Med route - I ... Read More
This was may first cruise and I wasn't sure what to expect, especially after doing some research online about MSC Poesia and some of the negative comments I found. This is my opinion based on my experience on the Eastern Med route - I cannot compare this to any other cruises out there. I bought the Fantastica experience and went with a friend. Firstly, embarkation - I was expecting to wait hours and hours. I arrive at about three hours before departure time and didn't queue for any longer than half an hour - quite possibly less. Once through to customs, yes, there are various steps to go through which all take time but on the whole I thought the staff had everything very well organised. The ship: Very art deco, stylish and clean - spotless in fact. The bars and public areas are pretty well laid-out and all have their own style. The theatre is a bit like a UK regional theatre in size and feel - tho perhaps a bit more glitzy. The cabin: I had a balcony cabin on deck 9 and it was much bigger than I expected..and spotless! The housekeeping freshen everything up pretty much every time you leave the room. Very happy! The staff: Faultless, professional, hard working, overall extremely friendly and helpful. Take some time to get to know them and they will look after you and recognise you when they see you around on the ship. The animation team are really good fun with some genuinely laugh out loud pre-theatre routines - how they manage to stay so fresh-faced and upbeat considering the long and relentless working hours (7 days a week with just a few hours down time in the small hours of the night) beats me. Likewise the waiting and housekeeping staff - simply great people who made the whole experience! Without these staff MSC cruises would be nothing and I hope they invest in them and show their appreciation! The buffets: I read some fairly scathing reviews about the buffet. All I can say is that, during my experience, the variety and quality of the food was fantastic. They catered for pretty much most tastes. At peak times - breakfast especially - these places got a bit chaotic due to the behaviour of the guests (pushing past people etc) - again, kudos to the staff for putting up with some pretty ignorant behaviour with a smile, when personally I would feel tempted to give a few people a slap! The dinner: This was my least favourite experience on the cruise. This is most likely due to the fact that I was in the minority as an English speaker and my regular table-mates were italian. They were lovely and made an effort to speak English, as I did Italian. But there's only so much light conversation you can make in limited vocabulary over the course of a couple of hours. I didn't like the fact that if your table-mates are late everyone else's next course is delayed in a kind of "catch-up" which makes the dinner experience very long. Next time I will skip dinner and just go to the buffet. TIP: You are allowed to have more than one item on each course - I didn't realise this until the end of the cruise. You could have several starters, a couple of main courses and even more than one dessert if you're really hungry! The price of drinks: I read somewhere that the drinks are pricey. I didn't get the all inclusive drinks package (26 euro per day) and I'm glad I didn't. Being a londoner I'm used to pricey drinks...expect to pay 5 euros for a glass of wine and 6-7 euros for a cocktail. I didn't drink more than 3 drinks on board each day so the drinks package was unnecessary for me. I did buy the water vouchers though (31 Euros). Entertainment: Each night there's a 45 minute dance/singing/acrobatic performance at 10pm in the theatre, with a different theme each time: Paris, The Addams Family, Music Icons and so on. I must say these are great considering the troupe aren't able to rehearse on the boat. They are required to know all of the routines before the cruise season. Great costumes and effects. The three guys from Zimbabwe were my favourites but the whole group are pretty slick. A few negatives: There's a lot of effort put into making you part with your money. I made the mistake of buying the highest level internet package for streaming - this cost 69 Euro. DO NOT MAKE THE SAME MISTAKE! It is impossible to stream. The internet fails to connect most of the time and when it does it is painfully slow. You spend most of your time trying to log in. It's time and money waster. My advice is to pay a bit extra on your mobile phone package (not necessary if you're an EU citizen with free roaming) and rely on the 3g when you dock each day - it's much faster and more reliable. To put it bluntly, MSC would not be able to sell this package under UK trading standards laws as it is not fit for purpose. I did complain but was told that the terms and conditions explain that it is satellite technology which is slower than broadband. Still, it was a complete waste of money because I could not use it. Excursions: I did not buy any of the excursion packages. They were all over-priced in my opinion. To give an example the MSC price for shuttle from the port to Athens was something like 16 Euro. But the return ticket on the public bus (x80) was 4.50 Euro. I liked having the freedom to do my own thing. The heat was intense and being in a group timetable was the last thing I would have enjoyed. But I enjoyed all of the places we stopped at: Bari, Olympia, Mykonos, Athens, Sarande and Dubrovnik - all great places in their own way. The pools. They're quite small and I think MSC offer free places for children, so the pools were pretty much dominated by children and families during my cruise. There were more peacful areas to sunbathe and lounge in other parts of the ship - mainly towards the back. In summary - an excellent ships, great itinary, great staff with just a few niggles. But nothing is ever perfect, right? Read Less
3 Helpful Votes
Sail Date: July 2017
We had chosen this ship for tow reasons: the price and the itinerary. Because it was our first cruise, we had decided to stay in an inside cabin. Overall the experience was good if you dont count when we at at the restaurant. Here are ... Read More
We had chosen this ship for tow reasons: the price and the itinerary. Because it was our first cruise, we had decided to stay in an inside cabin. Overall the experience was good if you dont count when we at at the restaurant. Here are our pros and cons. Pros: the ship pool is smal but clean and functional. The buffet food is awsome as well as the food at the wine bar. The shows are exceptional. We did not take any excursion but enjoyed every stop we did even if sometime the time was limited (especially in Ahtens and in Albania). The staff at the reception and in most of the bar was very nice. Cons: the food at the restaurant is average and cold. The service is lacking. Our waiters were very nice but could not give us any advice on the wine we should be taking and instead pressured us to order as quickly as possible. We finally ended it up eating at the buffet since the food and the service were better. Having read about cruises, I believe that food at the restaurant should be better and its clearly not the case. Furthermore, the pool was too small for the number of passenger. Our kids got bored. Read Less
Sail Date: July 2017
We´ve chosen this cruise to sail for first time. We were looking for a well rated cruise and not very expensive, and we found this cruise. The embarkation and the disembarkation were very smooth. The ship was really big compared ... Read More
We´ve chosen this cruise to sail for first time. We were looking for a well rated cruise and not very expensive, and we found this cruise. The embarkation and the disembarkation were very smooth. The ship was really big compared with other ships! The excursions were very good, we bought some tickets for the shuttle bus to Dubrovnik. The cabin was very comfortable and modern. The entertainment was very varied, you could do yoga or swim. The kids had a lot of fun in the clubs. In the Teen Club, Musi Santos was very kindly to us. The service was very good, they clean the cabin twice per day. The Buffet was great, but the waiters were very slow. We´ve traveled with children, and they loved the cruise. They made friends and had fun. Every day they ask me "When are we going to a cruise?" We hope that we can sail in other cruise again. Read Less
MSC Poesia Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Shore Excursion 4.0 3.2
Enrichment 3.0 3.0
Service 4.0 3.5
Value For Money 4.0 3.6
Rates 4.0 4.0

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