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1 Helpful Vote
Sail Date: December 2017
We chose the cruise because of the dates as there were seven of us. There was not a lot to commend! the cabins were decent and in general staff helpful but this ship fell apart on so many other things: Smoking allowed in the casino ... Read More
We chose the cruise because of the dates as there were seven of us. There was not a lot to commend! the cabins were decent and in general staff helpful but this ship fell apart on so many other things: Smoking allowed in the casino (so last century), poor higher management who talk down at you if you arrive late to dinner (no English announcements), just to add no announcements in English if something changed, food quality and meals of a down market standard, they were poor, crowded outside public areas, dirty pools, dirty tenders, dirty pool due to the volume of people, poor bar areas and by the pool really slow service. Although check in is good, we found one of the cabins on arrival was occupied by somebody else, keys are left on the bed and they went into the wrong room, OK mistakes happen, but try rectifying somebody elses mistake!, it took at least 3 visit to customer services, what a waste of time! We enjoyed the itinerary and it was only the fact that there were 7 of us that ensured we enjoyed ourselves. MSC, NEVER AGAIN. I have been on other ships and difference was night and day. To finish on a positive disembarcation was fast. Read Less
2 Helpful Votes
Sail Date: November 2017
The food in both the buffet and the dining rooms was marginal. The entertainment especially the guest entertainers were terrible with the exception of Guillermo Guido. The disembarkation in Buenos Aires was a disaster. People were pushing ... Read More
The food in both the buffet and the dining rooms was marginal. The entertainment especially the guest entertainers were terrible with the exception of Guillermo Guido. The disembarkation in Buenos Aires was a disaster. People were pushing others out of the way, ramming others with their suitcases and cart . No direction from management. It took four hours to get off ship. The excursions with the exception of Funchal were poorly organized. The tour guides were weak in English and knowledge of their jobs. For Rio it took two hours to get from the ship to bus. So well recommended and such a disapointment. Very poorly organized . It was kind of like working with a company that is going bankrupt. This was a 22 day cruise From Venice to Buenos AIres. Of 5 cruises this is the worst, I will not use MSC again.I sent an extensive critque to MSC. Hopefully I will receive some kind of response. There appeared to be a bad relationship between service crew and management level personnel on ship. Not a happy service crew. One very bright spot was the clinic. Serbian Dr. Jelena Putnik took very good care of my unexpected lung infection in three visits. She was knowledgable and patient friendly. She was a real gem. Clinic was very well organized. Read Less
1 Helpful Vote
Sail Date: November 2017
We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read ... Read More
We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read reviews that Guest Services were not helpful but we found them to be extremely helpful when we had questions or requests. Our one major complaint was the food - both in the dining rooms and the buffet area. The beef was usually tough and overcooked. Steak was a joke - it was very thin and tasteless as was most of the food. It was not tasty at all. We had read the pizza was very good but we found it tasteless and poor. No flavor at all as well as most of the pasta dishes. Everyone we spoke to felt the food was poor in the dining room and the buffet. We would not cruise that ship again because of the poor food. When we ordered eggs "over easy" they were practically raw and inedible. The toast was hard as a brick and cold. The bacon was very tasty. The portions in the dining room were not large but you could order as many items as you wanted and we thought that was good. A lot less waste. The veggies were always overcooked and the taste was totally lacking. The bread and rolls were very good and were offered from a large basket with a good selection and a good way to serve to cut back on waste. I did enjoy the gelato that was served at one of the outside bars near the pool. Service was hit and miss in the dining room for the open seating for breakfast and lunch. Our cabin attendant was the best we have ever had ('Rosita). We don't usually tip extra on top of the daily service charge (10 euro per day per person) but we did give Rosita extra and also our 2 servers in the dining room that we had every night for dinner. Read Less
2 Helpful Votes
Sail Date: October 2017
Just completed a Mediterranean cruise on MSC Poesia. As mentioned by others, the buffet was limited selection, repetitive menu, and poor quality food at best. In general the guests were pushy and rude at the buffet. "Hog ... Read More
Just completed a Mediterranean cruise on MSC Poesia. As mentioned by others, the buffet was limited selection, repetitive menu, and poor quality food at best. In general the guests were pushy and rude at the buffet. "Hog feeding," is the image that came to mind. Servers were unresponsive and detached. We were refused service in the deck five dining room and left after 30 minutes of waiting and being ignored by a disinterested staff. Servers that we felt were good, we tipped directly and had the $10.00 gratuity removed from the bill. Entertainment was generally good but lacked variety from the latin rhythms. Regardless of the nightly theme, within a short time would usually revert to latin line dancing. We are avid tennis players but the onboard court was only available twice in 7 days. We didn't bring our own equipment to save space and because it was supplied only to find the ship's racquets were ancient and needing restringing and the balls were dead and virtually useless. On the bright side, the ship was immaculate, nightly shows were entertaining, the casino was fun. The bar staff was very professional and accommodating. Would we go on a MSC cruise again? I don't think so. Read Less
Sail Date: October 2017
We are retired and cruise at least once a year. This was our first Mediterranean cruise and we chose it because of the itinerary. The embarkation process went smoothly and our cabin was immaculate and a great location. Our cabin service ... Read More
We are retired and cruise at least once a year. This was our first Mediterranean cruise and we chose it because of the itinerary. The embarkation process went smoothly and our cabin was immaculate and a great location. Our cabin service was very good as well. It was always cleaned when we returned from our day out. However, we took this cruise to celebrate my husband's 70th birthday & our first disappointment was there was only one specialty restaurant - sushi. I've never been on a ship that didn't have at least one steakhouse for special occasions. We ate nightly in the dining room and the food was nearly inedible The menu was limited, repetitious & sometimes hard to identify. Also, we were charged for water and iced tea. We were told they had no tap water to serve with the meals. Our dining room service was rude as well. When we ate in the buffet their food was no better. One of the reasons you take a cruise is for the food and if it's not good it taints your opinion of the entire cruise. Many of our fellow passengers we talked with had the same opinion. The entertainment was mediocre at best. Most nights we skipped it. We've taken the Divina in the Caribbean and have been very pleased with the cruises. However I would be very hesitant to recommend this ship to anyone unless they replace the chef and wait staff. I wrote to the president of MSC and to our US Office but had no response. Read Less
7 Helpful Votes
Sail Date: October 2017
My wife always wanted to see Venice, so this cruise was perfect for us as Venice was both the embarkation and disembarkation port, where we spent an evening prior to boarding day. Our travel agent also recommended MSC due to her having ... Read More
My wife always wanted to see Venice, so this cruise was perfect for us as Venice was both the embarkation and disembarkation port, where we spent an evening prior to boarding day. Our travel agent also recommended MSC due to her having previous employment experience with them. Boarding was delayed due to the ship being denied entry into port due to heavy fog, once commenced, boarding was a bit lengthy but can't expect it to be any more streamlined with all the people that need to board. During the boarding delay MSC provided us with water and chocolates. We had an inside cabin, which we found perfect for our needs, we were rarely in the cabin, only for sleep and getting ready for outings. What would be great is to have a facility in the room for at least one cup of coffee each when waking up. The guy that serviced our room was outstanding, whenever we came back into it we had fresh towels and the room had been tidied up. For dining we alternated between the formal restaurant allocated to us on the 6th floor and the buffet area on the 13th floor. At the formal dining room you are allocated seating that we shared with a lovely couple from the USA, we enjoyed their company and were general politely requested to depart as arrangements for the following seating were required to be completed. Waiters are very efficient and friendly and we did not experience in any delays with the food arriving. The buffet area, open for 20 hours a day, is very well stocked with a huge variety of food that we found to be fresh and tasty, water and coffee is also available. Every night we attended a show in the theatre, there are 2 shows, one starting at 19:30 and the other at 21:30 that caters for either the first and second formal dinner seating's. Shows were entertaining, enjoyable and the cast professional. Generally, after attending a late show, we would pop into the buffet area and have deserts and coffee, I shudder to think you many kilos I gained. All relevant information is contained in the nightly newsletters left in your cabin. You don't need to stress about any uncertainties, e.g., where, when etc. excursions are going to take place. Interesting information on the route being taken and expected arrival times etc. are also covered. We prepaid for excursions, you will find the tickets slipped under you cabin door when you wake up after your first night sleep on the boat. One of our excursions was cancelled due to insufficient numbers, but as was promised, the full amount was credited onto our cruise card. Once again we enjoyed the excursions, were out every day, hence can't comment on the entertainment provided on the ship during the day. Their is a travel agent on board should you wish to randomly book for an excursion. Found the MSC employees to be friendly and approachable, 1 or 2 were a bit surly, but by far in the minority. On 2 occasions as we were leaving port the song "it's time to say goodbye" was played on the intercom, together with the ships fog horn being blown. Lovely. We enjoyed sitting outside during this time with a beer and cup of coffee and watch the sun go down. Disembarkation is done in a controlled manner where you are given allocated times, linked to a location where you congregate. Luggage colour tags linked to your disembarkation time are provided that allow you to locate your luggage. Bottom line is don't stress, should the daily programme not explain everything the information centre is open 24 hours a day. The Euro / Rand exchange rate unfortunately is not in our favour, which is a determinant factor on whether we will be going on another similar cruise. Bottom line is that we thoroughly enjoyed it, and is highly recommended. Read Less
4 Helpful Votes
Sail Date: September 2017
The price was right for this type of cruise and it was historical which we enjoy. The price of the tours was expensive but still enjoyable and doable. The tour guides were very well informed and pleasant. The food in the dining room was ... Read More
The price was right for this type of cruise and it was historical which we enjoy. The price of the tours was expensive but still enjoyable and doable. The tour guides were very well informed and pleasant. The food in the dining room was soso. The head chef is Italian and the Mediterranean meal was terrible. The price of water in the dining room was $5.00 Canadian which I feel should come in jugs and one should be able to help oneself for free. Serving water in a plastic bottle is not environmentally friendly. The shows were entertaining. Sometimes the actors didn't seem to be totally into their roles, but otherwise they were very well done. The male lead singer needs new pants - they are very distracting. The cabins were very well kept and the service there was excellent. We did not travel with children. We would go again. Read Less
4 Helpful Votes
Sail Date: September 2017
We cruised on the Poesia, Venice to Venice. We had a great itinerary, 6 cities in 7 days and chose this cruise because of this. We have cruised other lines before and I was concerned about going on MSC after reading the reviews. I wanted ... Read More
We cruised on the Poesia, Venice to Venice. We had a great itinerary, 6 cities in 7 days and chose this cruise because of this. We have cruised other lines before and I was concerned about going on MSC after reading the reviews. I wanted the bad reviews I read to be wong, but unfortunately I have to agree with them. Embarkation was great, really fast and hassle free and the ship was nice - they are the positives. Negatives for us being from NZ were the loud, pushy, overbearing European guests which I would say made up 90% of the passengers. They made daily ship life unpleasant at times with their constant bad manners and loudness. Why do you need to shout at each other when you are in the lift? The noise volumes and the constant pushing and being rude got to us in the end. Food was another disappointment. The main dining room menu and selection for dinner was basic and disappointing. The staff were also not what you would expect on a cruise, they needed more training, or maybe they just didn't care? We ended up eating at the buffet restaurant more for dinner and the food, I have to say, was better - more of a selection and actually pretty good. We just picked non-peak times to eat and found this a lot more pleasant than peak times fighting with the Italians who do not know how to queue and wait their turn. The pool area was pretty nice and while crowded, no more than on any other ship. What was annoying was the constant bombardment of noise at times by the ship trying to create a "party" atmosphere at certain times of the day - not many people joined in and it was just annoying. Shore excursions were mainly very good, we did the ship's ones as we wanted to maximise our time on shore and we were pretty happy with them. Time is limited in most ports so if you want to experience the port visited you have to make the most of the time which we believe is best served by undertaking a ship excursion. It can be annoying having the tour guide/s on board the busses doing their spiel in different languages because of the guests on the excursion, but this is again is something you have to be aware of on a multi-lingual cruise. Staff were not friendly on board this ship - they seemed to be there to do their job - nothing more. Other cruise lines have better training and happy staff. Disembarkation was smooth but we didn't like having to put our bag outside the room the night before the cruise and having to be out of our cabin by 8 on the day is disembarkation - this made things seem rushed. Overall we saw a lot of great cities, but would not cruise on MSC again because of the negatives outlined above. Read Less
3 Helpful Votes
Sail Date: September 2017
Chose this as it matched our dates and general areas wanted to visit. Got great deal with flights, balcony, drinks, hotel on last day, transfers etc all within budget. The ship was glitzy and well maintained, clean and neat. Staff were all ... Read More
Chose this as it matched our dates and general areas wanted to visit. Got great deal with flights, balcony, drinks, hotel on last day, transfers etc all within budget. The ship was glitzy and well maintained, clean and neat. Staff were all fantastic, helpful, friendly, fun and professional. Food was excellent, including vegetarian, all clearly labelled, well cooked and certainly plentiful. Special diets were catered for well with soya milk available and other requests taken seriously. At busy times it was a squash in the cafeteria area, but great that waiters got your drinks for you. Drinks deal was so worth it, would have spent a fortune otherwise, and it covered everything we could want. It could get a bit rowdy on deck at times, but always somewhere quiet to go. Easy on and off at ports, we just wandered round each town mainly, or got a taxi. It was my first cruise and a really positive experience. Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the itinerary. We had a balcony cabin which was very nice. The ports were great, although the Albania stop was disappointing. We bought an excursion through the cruise line to Ksamil beach. I would not call ... Read More
We chose this cruise because of the itinerary. We had a balcony cabin which was very nice. The ports were great, although the Albania stop was disappointing. We bought an excursion through the cruise line to Ksamil beach. I would not call where we went a beach at all. It was some concrete decking, at best, with some sun chairs, which had seen better days. We were told there would be towels for us there. There were not. Our guide from the cruise basically disappeared. We were able to get some drinks from the one very small bar that was open (the bartenders were so nice), however they had NO ice at all. Most of the bars and restaurants there were already closed up for the season. IMO, this excursion should not have been offered at all this late in the season as there was virtually nothing going on in Ksamil. We did manage to find one small tavern/restaurant where we had some lunch (which was very good). All the other stops (Bari, Katakalon, Croatia, Athens, Mykonos) were excellent. Would have liked more time in Athens and Mykonos. All the ports were so beautiful. The cruise line however, was a disappointment. This is a European cruise line, so if you speak Italian, Spanish or Portuguese, you will probably love it. Otherwise, there is very little, if any, English spoken, or any other language. The entertainment staff is very enthusiastic, but every night turns into a Latin line-dancing party, regardless of the kind of night it's supposed to be. If you ask for American music, you will get half a dozen songs or so, before it switches back to Latin fare. There were so many rude people on the cruise itself. Thinking nothing of barging in front of you, or pushing you out of the way to get to the buffet or wherever they needed to go. Cruise staff was so so. We wanted a drink during dinner that we were told we needed to go get from the bar ourselves. Yet, we saw other tables where the servers were getting the drinks for them. Maybe it depends on your server, or the size of your party or something. There were 4 of us. Overall, most seemed indifferent, and there was not that 'above and beyond' mentality in their service. I believe this is because you pay your tips/gratuity up front on this cruise line, so there doesn't seem to be any impetus from the staff to want to go out of their way for you. There were a couple exceptions with one of the bartenders (Martin) and our assigned maid for our room (Stella). They were wonderful. Other than that, none of the rest of the staff stood out. The ship is very clean, I will say that. The food is mediocre, at best. Some nights it was just plain awful. The buffet is always a mad house, and food was just OK, but slightly better than the restaurant. Also, this is supposed to be all inclusive, but there is a Japanese restaurant that is not included, and costs you money if you want to eat there. This seems ridiculous since I just paid a lot of money for a cruise that included food, only to have some food not included. The basic drink package was OK for us, but if you are a beer drinker, you will only get 1 beer choice. I would not cruise MSC again. Read Less
MSC Poesia Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 3.0
Entertainment 4.0 3.4
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Shore Excursion 4.0 3.2
Enrichment 3.0 3.0
Service 4.0 3.5
Value For Money 4.0 3.5
Rates 4.0 4.0

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