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1 Helpful Vote
Sail Date: March 2019
Been on Ventura 5 times previously, always felt it was really good value but not this time. It was a 12 night cruise but in actual fact it was more like a 10 night cruise stretched out to 12 nights. The food has gone downhill badly. The ... Read More
Been on Ventura 5 times previously, always felt it was really good value but not this time. It was a 12 night cruise but in actual fact it was more like a 10 night cruise stretched out to 12 nights. The food has gone downhill badly. The first meal we ever had on a cruise was on Ventura 10 years ago, it was so good we still remember it. This time sadly some meals were good but most were of a lesser quality than we have at home. One example was a Vongole that came with over cooked spaghetti - it was totally tasteless, the £3 Iceland version is considerably better, which is ridiculous. Another big disappointment was the timing of the shows - the tribute acts started before the main show in the theatre ended - we have never known this before and it was a real big issue that shouldn't have been. Some people were suggesting they are doing everything they can to keep people in bars spending money, I have to say it did feel a lot more "inwardly looking" than previous cruises. Nice little touches like little bowls of sweets in the cabins have also gone. The entertainment was generally good but the cruise director - Tom was hopeless. Every night he would introduce the acts with the same tired jokes, he didn't even bother waiting for people to laugh - always seemed in a hurry and like he had better things to do. As usual the cabin steward was spot on, sadly the waiters were a bit annoying. Every time a meal was left they were at great pains to explain how it wasn't their fault, on one occasion 4 separate waiters came over, it got rather embarrassing in the end and it wasn't their fault that the so called Chefs weren't on the ball. The final annoyance was upon disembarkation when the sky bridge broke and we were 2 1/2 hours late getting off the ship. In fairness that wasn't P+O's fault but having had a rather non relaxing holiday it was the final straw that broke the camel's back. Oh, another thing that was rather annoying - we were only in Gibraltar for about 5 hours - nowhere near long enough. Also it didn't affect us but the trip to Santiago De Compostela was slated by other passengers. P+O knew the cathedral was being renovated but still took 60 odd quid per person to visit it!! Come on, you just can't do that, it's immoral. Anyway, we won't be going with P+O again, it's just not good value any more, which is a shame. Read Less
3 Helpful Votes
Sail Date: March 2019
This was a 60th Birthday Cruise. I contacted P&O prior to sailing to arrange a few items and sure enough they were in the cabin waiting for us when we arrived. From Curbside to cabin took less than 10 minutes. Excellent Job. ... Read More
This was a 60th Birthday Cruise. I contacted P&O prior to sailing to arrange a few items and sure enough they were in the cabin waiting for us when we arrived. From Curbside to cabin took less than 10 minutes. Excellent Job. Luggage beat us to the cabin. The muster drill was very well organized and the crew did an exceptional job with the Guests. We were able to watch the sail away from our cabin in time. Jason our cabin steward was top notch. The ship was clean and we could see the hard wording staff cleaning and polishing every day and disinfecting all common areas. We ate at all the specialty Restaurants and each and everyone was very nice. The service throughout the ship for the entire journey was perfect. We couldn't fault one member of staff. The entertainment staff and the Cruise Director were visible the entire trip. Disembarking in all ports of call were seamless. With the exception of our return to Southampton. The jetty was not functioning so we waited in the Havana Lounge for 3 hours before disembarking at 11:30 on Friday Morning. The only constructive suggestion would be maybe to designate two or 3 elevators to those with mobility scooters/walkers etc. As this took up most of the elevator space all over the ship. The only other issue we would mention is how miserable the majority of the older guests were especially to the hard working crew. There should be signage saying no abuse will be tolerated at anytime to any member of staff. They work too hard and long hours. We would sail P&O for sure but no longer than 7 days. Read Less
4 Helpful Votes
Sail Date: March 2019
Happy 12-day cruise but just sometimes food quality was surprisingly poor. Potatoes with black rotting areas and occasionally not hot. Staff in smart restaurants and buffet were hard-working, helpful and pleasant. Often a ... Read More
Happy 12-day cruise but just sometimes food quality was surprisingly poor. Potatoes with black rotting areas and occasionally not hot. Staff in smart restaurants and buffet were hard-working, helpful and pleasant. Often a feeding frenzy in buffet servery which is too crowded sometimes and too small. One area is opened while the other closes. Ideally should both be open. All made worse by impatient passengers who don't like queuing. Also, despite polite request notes on each table asking diners to vacate once finished eating, there are some who seem to camp there for an hour or two chatting, dozing or reading books while others search for seats. Some ignore hand sanitisers in restaurants. Thump of engines can be heard in main restaurant. We heard that P&O have made economies on several fronts and sometimes it shows compared with previous cruises by us. Cabin stewards now asked to service more cabins daily. Stage shows were very good/excellent. One comedian fared badly/gross with old folk with mime of him pretending to wipe his bottom, complained about weak P&O 2-ply toilet paper, said some elderly passengers "smelled like the homeless" and were infirm - among other grubby "jokes." Long wait to disembark because of tide change and positioning the bridge to terminal. Read Less
1 Helpful Vote
Sail Date: February 2019
Friend checked for reviews of cabin f334 and it stated do not expect a good night's sleep. Absolutely correct as cabin creaked from set sail and reported many times, promised would be transfered to next available cabin. NOTHING ... Read More
Friend checked for reviews of cabin f334 and it stated do not expect a good night's sleep. Absolutely correct as cabin creaked from set sail and reported many times, promised would be transfered to next available cabin. NOTHING HAPPENED! Could not get cabin cool enough.Reported many times, kept getting cards left stating ventilation engineer had called but no change. Eventually met with engineer and was told that was impossible to reduce temperature as not individually cabin controlled. Why not told in first place? Food of poor standard, especially in Waterside where food frequently not hot. Staff tried their best in restaurant but not good. Lunchtime menu very poor. Duty free shop very expensive for cigarettes price up almost 50% since December on Oriana. Staff responded well to my special requirements and a big thank you to them. Cabin steward was excellent. Overall got impression staff were not well motivated which must reflect on ship's management. Disembarkation was a complete fiasco and whoever was responsible should be called to account. After over 20 years sailing with P & O this experience has confirmed my decision taken following a bad event on previous cruise that they do not not value their clients and they will get no more business from me. Read Less
4 Helpful Votes
Sail Date: February 2019
We chose this cruise because of the itiniary and to celebrate our 40th wedding anniversary. We could have not got it more wrong. The food was appaling , some of the staff were outright rude. There were big queues in the ports at ... Read More
We chose this cruise because of the itiniary and to celebrate our 40th wedding anniversary. We could have not got it more wrong. The food was appaling , some of the staff were outright rude. There were big queues in the ports at disembarkation and some of the fellow passengers had poor manners. I was pushed out of the way by a woman trying to get to a seat for the next talk in the theater as we were exiting following a previous talk. We felt totally unvalued as a customer and were only there to be exploited as much as possible. We spent over £8000 on this cruise (including onboard spend) and it was a waste of money - not good value at all. After 14 cruises with P&O we will not be cruising with them again.I am dissapointed to say this but standards have fallen to an unacceptable level for us. Read Less
3 Helpful Votes
Sail Date: February 2019
We try to get away from the UK winter weather and, having sailed twice before on the Oriana on similar itineraries, we like the US ports, and although not great fans of the Caribbean islands, at least they're warm. We find the P&O ... Read More
We try to get away from the UK winter weather and, having sailed twice before on the Oriana on similar itineraries, we like the US ports, and although not great fans of the Caribbean islands, at least they're warm. We find the P&O service, dining and entertainment entirely adequate and sometimes exceptional and had no qualms about booking Ventura as a cruise of this length was likely to be child free and full of retired couples like ourselves. Unfortunately however, there was discordant modern "party" piped music played continually at a significant volume in all bars, lounges and public areas of the ship including around both top pools - the only quiet area was our cabin - it was impossible to relax, read or chat quietly to fellow passengers. Why on earth do P&O think that passengers in their 70s & 80s would want "shouty party" music for teens/ twenties blasted in their ears 24/7? The westbound crossing was a bit "bumpy" with the ship frequently noticeably heeled over due to a cross wind acting on the huge superstructure, not a problem for us, but not ideal. We enjoyed most ports, even in the rain in New Orleans, but found Key West, St Lucia and St Martin very overcrowded - St Martin had 7 huge cruise ships in port - around 25,000 people! In summary, we won't be going on Ventura or to those overcrowded ports again! Read Less
3 Helpful Votes
Sail Date: February 2019
Embarked without trouble,outside cabin with picture window very satisfactory.As peninsular cruisers discounted price and on board spending money was a nice bonus. All meals were fine with plenty of choice but often a little bland we ... Read More
Embarked without trouble,outside cabin with picture window very satisfactory.As peninsular cruisers discounted price and on board spending money was a nice bonus. All meals were fine with plenty of choice but often a little bland we thought.The first seven days were a bit rough as it was February and the North Atlantic after all. We enjoyed all the ports of call and some were first time visits.I,e Bermuda and the Bahamas,the later was a little bit disappointing as the last hurricane caused damage as yet not rectified. American immigration at New Orleans was extremely slow and took most of the first day to get the 3000 and also the crew members ashore.Weather in New Orleans was dull and foggy but we had a lovely time off the ship and will always make the most of these exciting places.Further American ports included Key West,Miami and port canavaral with a visit to the NASA Space Centre,all having a different appeal with lots to see and do. Then into the warm sunshine and Azure seas of the Caribbean including Grand Turk,St,Maarten.St Lucia And Barbados.All wonderful ports of call if a little overcrowded with so many cruise ships at this time of year.Our final port of call after five days at sea was the delightful island of Pria da Vitoria in the Azores,with perfect weather and a welcoming people we enjoyed probably the best day of the cruise.After this it was home to Southampton and because of threatened storms the captain got us back early and that was much appreciated. The fellow guests we got to know on our freedom dining option were stella and we made several new friends. The evening entertainment was also of high standard with little we did not enjoy.There is so much to do and they cater for all tastes from on board lectures,the latest movies,classical pianists ,we must mention the duo of pianists for Four Hands who are exceptional,comedians,etc etc.Dance classes ,night clubs,several bars with competitive prices compare to some cruise lines. Please could you move the dance instructor from the Atrium area twice a day as her constant instruction over the microphone is really annoying.Nit a place where people meet,have a coffee or go to reception or the shops.This is the on real gripe which I’m sorry to bring up as it bothered lots of us in that area and we would avoid it if she was there. Emarbed in good time and set off home. Read Less
4 Helpful Votes
Sail Date: January 2019
This was my second cruise.I did a Meditteranean cruise on Venturatoassess whether it was good for my elderly father. It was and so we booked a 28 day Caribbean cruise from Southampton and back. My son dropped us off but no porters ... Read More
This was my second cruise.I did a Meditteranean cruise on Venturatoassess whether it was good for my elderly father. It was and so we booked a 28 day Caribbean cruise from Southampton and back. My son dropped us off but no porters appeared to help with baggage but I quickly got around that. We had ordered special assistance for my dad and it was excellent, we were taken immediately to our cabin and our bags were waiting for us. The holiday began I was familiar with the ship and had asked for a cabin near the lift shaft to cut down on walking for my dad. We had a cabin next to the midship lifts. There was no noise, it was perfect. Our inside cabin was excellent , twin beds, spacious clothes hanging area and a small shower room, which was everything we could have wanted. John, our cabin steward was a delight, professional and conscientious. Dining at the Bay Tree was a real treat, the range and quality of the food was superb.I loved sea days best, changing for dinner, a cocktail, then sitting on deck 7 to watch the sun go down before dinner. That is the kind of 'entertainment ' that appeals to me and so I avoided much of the shows. The head barman in the Tamarind didn't t like me- I could never get served, he would look through me and never 'see' me. A loud 'Oi' one night had passing crew help me and a poor innocent bartender was sent to serve me. When I signed my 'autograph' I added, 'took far too long, I am complaining'. Poor man, he couldn; t serve me quickly enough when he saw me after that but it was never his fault.His boss obviously looked after big tippers and to hell with small potatoes like me ! There was none of this at any other bar, everyone was as special as everyone else/ There was a divide on board, the smokers v the non-smokers. The non-smokers won, easily, meaning the smokers were squeezed into the margins. Invariably, when the sun came out, non-smokers hogged seats in smoking areas or took the chairs away. Alas, it is not widely understood that smoking bans have resulted in a camaraderie that non-smokers and crew do not understand. Smokers are social animals, they form large social groups which P and O failed to benefit from, with often no bars open to quench their thirsts. Deck 14 was like a ghost town with very little custom at the bar now that smokers are banished. Apparently, this issue is at the discretion of the Captain and so the cruise I booked, with a smoking area on 14 was denied me! It is time to decide, if there is to be no smoking, then own it and declare ships as non-smoking vessels. Or treat smokers with a little more consideration. It is true to say that in some ways, smokers were 2nd class citizens. Although I was traveling with an elderly person, I was able to consider traveling alone and I am satisfied that I would easily enjoy this. It was easy to meet people, to chat and be invited into groups and it is a very safe environment. Access to ports was effortless but whilst P and O categorize their excursions, they fail to give information as to how easy it is to get to the starting point. I noticed some had a long walk, then long queues without shade to wait for buses. It was too unknowable to risk taking my dad. Besides, local taxis and buses and excursions did a brisk trade at far lower prices. Captain Andy Willard was very Hands On and I chatted with hm many times. He was frequently seen mingling with guests. He was a mean ballerina in the crews ' talent show too. I would definitely do this again, just to see the saphire blue of the sea and the many vivid rainbows I have never seen on land. My thanks to P and O, Captain, his excellent crew , fellow passengers, and the sun, sea and skies that I saw. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise because of the destinations and the time of year. We always go to the Caribbean in January/February for some winter sun, and on the whole the weather didn't disappoint. Check in was a breeze, we arrived ... Read More
We chose this cruise because of the destinations and the time of year. We always go to the Caribbean in January/February for some winter sun, and on the whole the weather didn't disappoint. Check in was a breeze, we arrived slightly later than our embarkation time because of a problem on the A34 but got straight on the ship. Our cabin was the same one we had last year and was clean and spacious as cabins go; the cabin steward Ramesh was friendly and helpful and couldn't do enough for us. The biggest let down was the dining experience, we chose Freedom dining in the Cinnamon restaurant; on the first night the food arrived lukewarm, which was a constant feature throughout the cruise. I got sick and tired of sending food back because it was cold, and to top it all I was served a soufflé for dessert which had not risen and was raw inside - totally unacceptable; I sent it back and the restaurant manager came over, apologised and asked if I wanted something else, I declined as my wife had finished eating and was ready to go. One thing we couldn't fault was the waiters, they were all friendly, polite and really helpful. The entertainment was average at best, some acts were outstanding, The Beatles Experience and Beautiful World (celebrating the music of Take That) were brilliant but some were dreadful. One so-called comedian was constantly looking at his watch and was only on for 30 minutes. We had one of the chasers on board from The Chase, Shaun Wallace, and he was really good, a lovely, humble man who was a pleasure to meet. He gave talks in the arena theatre about his life, and took part in P&O's version of The Chase called The Pursuit, he was a good sport and great fun. Some ports were nice, but some, if we never go there again it will be too soon. St Maarten is always good, as is Barbados; we did a P&O photography tour on Barbados and it was really good. The guide Ronnie Carrington was really good, he took us to some beautiful spots and was a pleasure to be with. St Vincent was a let down, the streets where the shops and markets are were dirty and smelly. A hidden gem was Praia de Vittoria, what a beautiful clean town, with plenty of shops and cafes which had very reasonable prices. Disembarkation was easy for us because we took our own cases off, but we heard later there were major problems with luggage not being in the correct place and arriving late; this doesn't surprise me, because when I took our cases down in the morning there was still cases in the corridors. This is probably the last time we will cruise with P&O, because the cuts they are making really showing. There used to be fresh orange at breakfast, that is now cheap orange squash; the biscuits in the cabin are plain and cheap, and anybody wanting decaffeinated tea bags at mealtimes had to ask for them as they were never put out. The chocolate afternoon has gone, and the prizes for the prize passports are vastly inferior to years gone by. Read Less
4 Helpful Votes
Sail Date: January 2019
We thought it was very good value for a 28 night cruise. We had an inside cabin, it was perfectly ok. Very powerful shower, plenty of clothes storage and very comfortable queen size bed. Our cabin steward Jofran was a really nice guy, ... Read More
We thought it was very good value for a 28 night cruise. We had an inside cabin, it was perfectly ok. Very powerful shower, plenty of clothes storage and very comfortable queen size bed. Our cabin steward Jofran was a really nice guy, worked hard and made our cabin up at least twice a day. The staff in all the restuarants were excellent very friendly and always smiling ! We enjoyed the entertainment... Terry Brown ex- Detective provided some interesting talks and a murder mystery..... kept our minds active ha ha. The shows were top quality Dean as Freddie Mercury was excellent, as was Astonishing ! Thank you all the ship's company for a super holiday. Captain Andy Willard and his officers, Nathalie and the entertainment team, Dan, Anthony, Grace etc. Dominic from the headliners. Only comment we would have liked to have spent longer in the fantastic destinations. I heard some comments about chaos of disembarkation but to be fair it was snowing in Southampton AND there were about 3,000 passengers and their luggage (28 nights worth) to disembark. Overall great cruise I'd go again, same ship, same places tommorrow ! Read Less
Ventura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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