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2,154 Celebrity Equinox Cruise Reviews

We were on the Oct 4th sailing of the Equinox. We went a day early, stayed at Comfort Suites (who provided free transportation from the airport) in Fort Lauderdale, and had a delicious seafood dinner at Dockers within walking distance of ... Read More
We were on the Oct 4th sailing of the Equinox. We went a day early, stayed at Comfort Suites (who provided free transportation from the airport) in Fort Lauderdale, and had a delicious seafood dinner at Dockers within walking distance of the hotel. They had a nice shuttle to the cruise terminal for $10 each. Due to high swells at Grand Cayman and the tender boats not being able to sail safely, that port was closed. It was disappointing somewhat, but they gave us 4 extra hours in Aruba so that was nice. We had a wonderful time in the other 4 ports -- Aruba, Curacao, Bonaire, and Key West. Eagle Beach in Aruba and Mambo Beach in Curacao both were beautfiul, and had nice sandy beaches with plenty of palapas for shade. We chose an excursion that was a city tour and beach break in Bonaire. Coco Beach there was very rocky, chairs were crowded together, and there was not much shade, so it was our least favorite beach. The service on the ship was wonderful! Everyone, in every capacity, was so positive, happy, and helpful. We had excellent wait staff in the main dining room, Jon Jon and Kaydean. The food was so good there, that we saw no need to do specialty dining. Some at our table did, though, and brought back good reports on the Tuscan Grille and Murano. My husband wished they could do something about the TV service at sea -- we missed a lot of college and pro football games and the baseball playoffs -- but it definitely would not stop us from doing another Celebrity cruise. We had a wonderful time, and hated for it to end! Read Less
Sail Date October 2019
This was technically our second cruise, though Hurricane Matthew a few years ago wrecked the first one, so I don't really count it. Cabin We had room 6165, which was a standard Verandah Room with a partially obstructed view. ... Read More
This was technically our second cruise, though Hurricane Matthew a few years ago wrecked the first one, so I don't really count it. Cabin We had room 6165, which was a standard Verandah Room with a partially obstructed view. The cabin was absolutely fine. The only obstruction to the view was the lifeboats below us, but that didn't make any difference to us. The balcony was big enough for the two of us to sit out and watch the sunrise with a glass of juice and a croissant, which was all we really needed. The beds were comfortable, there was plenty of storage space (not that I need much), and the bathroom was perfectly adequate. The shower was quite powerful and ran hot almost immediately. There were two sockets in easily accessible positions - there may have been more if we'd looked for them, but 2 was plenty. We didn't spend much time in the room as there were plenty of public spaces and the weather was good, All in all, a good cabin. It's worth noting that we only took the cabin as it included a free drinks package - without this, we probably wouldn't have spent the extra... Dining Originally, we had planned to eat in the speciality restaurants a couple of times, but after eating in the Silhouette Dining Room, we quickly decided that the food and service were very good, and we really didn't need or want to pay $40+ for a meal somewhere else. We had dinner in The Silhouette most evenings, as well as breakfast 3 or 4 times. We couldn't fault it any time, though as we had different tables a few times, the quality of the service inevitably varied. Most of the time, we ate breakfast in the buffet, as well as most of our lunches, and 2 or 3 dinners. This was probably where I was most surprised - I had expected the food to be adequate, but no more. However, it was fresh, and generally quite good quality, and we were more than happy to eat here when we were pressed for time and couldn't risk the main dining room. A couple of times, we ate at the Mast Grill, and again I was pleasantly surprised by the quality of the food served. They only do burgers and hot dogs, but they were good burgers and hot dogs. But best of all was Cafe Al Bacio. We had a drinks package, so we probably averaged around 3-4 coffees per day in here. The coffee was high street quality and the cakes were better than anything you get on the high streets (around us, at least!). The service was painfully slow, but you could get a takeaway coffee from the counter (and many people did). The gelataria next to the cafe was also good. The only real disappointment was the slush bar, which was closed for the whole cruise as far as we could tell. Moving on to the bars, they were without exception excellent. Each has its own theme and a distinctly different feel, from the Craft Bar (which feels like an English Sports Bar), to the ultra-modern Martini Bar or the Sky Observation Lounge (where quizzes and other events are hosted - a great place to watch the ship pull into or out of port). They all serve cocktails and a good selection of drinks, and to be honest we didn't spend as much time as we'd like in any of them! Embarkation was very smooth - we turned up a few minutes early, and were in our room within about 30 minutes. Our first cruise embarkation was wrecked by a hurricane (it took 5 hours of queuing to get on the ship), so this was a major concern for us prior to the cruise. Happily, it couldn't have been any smoother. The entertainment was plentiful - there was always live music playing somewhere on the ship, with a fairly wide variety. There were also many activities on board, from dancing workouts to colouring, to talks about Faberge Eggs. There was a different show every evening, and the standard of these was very mixed. A couple of the musical acts were exceptional, the musical shows were good, but the illusionist was genuinely appalling and we weren't keen on a couple of the other shows. The lawn is a nice idea, but we were quite disappointed on both occasions that we tried to watch a film there. There were only 3 working loungers (the others were broken), and it really wasn't practical to watch the film without them. Even if they'd all been working, ten? Really? One small criticism is that there is a library and a card game room on the ship. These are pretty much unusable when there is a band playing below them - the sound is channeled upwards and it's actually louder than when you are next to them. But the sets are only 45 minutes, so a trip to Cafe Al Bacio and back, and the problem's solved! In terms of Fitness and Recreation, we only really used the gym. We went between 7 and 8 every morning, and it was largely empty - there was never a problem getting a treadmill, and the rest of the equipment was also available. No idea if it got busier later in the day, though. One concern that we had was whether it would be difficult to get a lounger, but whilst the 'best spots' were inevitably unavailable most of the time (unless you happened to get lucky just as somebody was leaving), it was never difficult to find two loungers together out of the sun (or in it, if we preferred). The staff on the pool decks were always friendly and helpful, and offered us drinks etc. regularly. Whilst we didn't actually use the pools ourselves, they didn't look packed, and there were frequently jacuzzis available as well. One irritation that we did have was that the Arcade Room was open with the machines turned on for the entire cruise, but all of the machines to pay to play them were out of order, so we couldn't play, and they were wasting a lot of electricity. The shops were about what you'd expect - out of the price range of 90% of the passengers - but there was a sale most (all?) days that offered some good bargains. With no previous experience of cruises, it's hard to rate the service. Everybody was polite, service was generally quick and our room steward always had time to say hello. We weren't really into scuba diving and lying on beaches, so the decision to cruise the Caribbean was with hindsight a little odd (then again, the weather was nice). We did go on two Shore Excursions, of which the first was excellent (Nelson's Dockyard in Antigua), and one was abysmal (a waterfall in St Lucia). To be clear, the waterfall was nice, but the guide decided that rather than talking about the island, he'd tell us why each month should be 28 days, each day should start at dawn, and that there should only be ten months in the year. Seriously, you don't want to know! It was the most painful excursion of my life. Would we go again? Yes and no. The ship was everything that we'd want it to be, but to be honest, it was the Caribbean that was a bit of a let-down. It was difficult to get past the 'touristy places' to see the real islands, and to be honest, given that their economies are so reliant on tourism, perhaps that's for the best. We'd certainly cruise on one of Equinox's sister ships, and will probably do so. Again, judging value for money is difficult with no experience of other cruises to compare against, but comparing the cruise to holidays of other types that we've had, it seemed very reasonable. Read Less
Sail Date September 2019
Ft. Lauderdale, St. Thomas, St. Croix. Antigua, Barbados, St. Lucia, St. Maarten Number of Cruises – 27 Cruises on Celebrity – 6 Cruises on Equinox – 3 O.K. we love Celebrity and the Equinox. We figured we would have a ... Read More
Ft. Lauderdale, St. Thomas, St. Croix. Antigua, Barbados, St. Lucia, St. Maarten Number of Cruises – 27 Cruises on Celebrity – 6 Cruises on Equinox – 3 O.K. we love Celebrity and the Equinox. We figured we would have a rocky sea day heading south to St. Thomas due to passing tropical storm Karen, but it never grew to hurricane strength and stayed well east and north of us. Smooth sailing and sunny skies for 11 days. I doubt if I can add any original insights about the ports we visited, so I’ll relate some of the unique events occurring on our cruise. Docking at the Crown Bay pier, we were the only cruise ship in St. Thomas. The locals told us that we were the first ship to stop there in ten days due to weather concerns. I can’t ever remember being the only cruise ship in that port. The next day in St. Croix, my wife Joanne was relating this to a local shopkeeper and they told her they only see about twenty ships per year. In St. Lucia, the Navy’s hospital ship USNS Comfort was anchored a mile off our port of Castries. The US Navy took a 900=foot-long oil tanker and converted it to a hospital ship with 1,000 beds, 12 operating rooms and loads of medical staff. The ship is on a five-month deployment to the Caribbean and all-day long, Navy Blackhawk helicopters ferried patients to and from the airport in Castries. All of the medical care provided to the locals is completely free to them and when the ship departs it leaves several tons of medical supplies with the local medical services. Yes, it’s all paid for with our tax dollars, but it gives me a warm feel-good vibe that our tax dollars are doing some good in this world. One of the Equinox’s bus tours on St. Lucia had a head on crash when another driver drove on the wrong side of the road. Apparently, the bus driver and the guide had to be taken to a local hospital and Celebrity brought 20 bruised and battered passengers to the Equinox’s medical facility on deck 2. For the ship’s medical staff, it was an all hands-on deck response and fortunately there were no serious injuries. One couple were so impressed with the ship’s response that they immediately booked another Celebrity cruise while aboard. So, I’m sitting in Café al Bacio on deck 5 at around noon overlooking the three-story atrium and suddenly a Christmas show breaks out. The ship’s dancers popped an 8-track into the player on deck 3 and rehearsed a 30-minute Christmas song and dance routine. There were no costumes and this was not on the daily ship’s planner but it was a wonderful surprise to have Christmas in September. Hint for future cruisers: the grand finale number is Mariah Carey’s “All I Want for Christmas.” Perhaps this is just me, but I totally love seeing an electrical storm at night at sea. Sailing north to St. Maarten there was a storm that had to be 20 or 30 miles off our starboard side. We were in clear skies under a sliver of a new moon and every 20 seconds or so, the entire thunder storm looked like a giant flash bulb went off within it. There was no thunder due to the distance but you could see the storm soaring miles high. Good job Celebrity and mother nature. We had an unscheduled port stop in San Juan. Someone aboard had a medical emergency the night we left St. Maarten to head home. The Equinox was north of the Virgin Islands when It made a hard left to head for San Juan. We docked for five minutes at 5:15 a.m. to transfer a passenger to an ambulance on the pier and were off again. And no, passengers were not charged extra port fees for the stop. That day, the ship’s speed increased to 22.5 knots from 17 knots to make up lost time. Dining, crew, entertainment on the Equinox are all superb. We had two extra spectacular dining experiences at the Murano restaurant. Don’t miss it. We’ll be back, see you there. Read Less
Sail Date September 2019
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people ... Read More
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people standing around Pressed up against the gangway that was not allowing entry to the ship. * Packs of people no queues, no signs, no directions or explanations why not being allowed to board. We completed about a week before on the Celebrity web page, the pre embarking docs Celebrity Express pass said to board 1200-1230. Boarding of the 100s jammed into the terminal 25 began at 1300. * During the wait pressed up against the crowd were a few celebrity employees roaming the 100s of passengers with computer tablets, taking pictures.Until we inched our way thru the masses that we discovered these roaming celebrity employees & struggled to learn what they were doing. the Celebrity employees did Not verify cabin number, drink pkgs, wifi, or Other items previously paid to the travel agent NOR items paid on the Celebrity web site by the passenger. On board that nite discovered wifes card did not have drink pkg upgrade fortunately before generating charges. * No key issued in terminal nor Gangway * No guidance from the gangway onto ship * The cabin contained 2Sea pass cards. I discovered before using the seapass card during the 12 day trip, that my wifes card did not have upgraded drink package associated with her seapass card. If I had not would have run up a large bill. I paid for the upgrade via the Celebrity web site weeks in advance of the voyage. I was required to go to guest relations, wait in Long line to straiten the mess they created. * Celebrity web site and the documents forwarded by the travel agent were dissimilar. never could locate on the Celebrity web site the specifics of: pre-paid items via the travel agent, or that I paid for on the Celebrity web site. Needed to patch the 2 together and hope they contained the total of all selections. * Online selections for pre-paid gratuities, drink pkgs, wifi that were selected weeks before sailing, were Not reflected online web nor app. * Celebrity app never same as printed daily planner on ship. Rooms, times for activities listed wrong on app vs. Print I.e. Never had menus for any dining venue. * Ran out of coke zero, then diet coke about ½ way thru voyage * Cancelled movie w/o notice * Venues unsuitable- several activities & games were hosted in ships areas with only 12 seats available. of the 12 seats, several empty seats were saved by passengers thereby creating disagreeable encounters when other people tried to be seated. attendees vastly exceeded 12 seats causing passages to be blocked to other passengers trying to proceed to different ship areas. * Specialty restaurant Tuscan grill was terrible (contrary to cruise critic reviews; maybe just the crew of the Ship?) 40% discount for specialty dining offered approx.. ½ way thru voyage which aggravated passengers who paid 100% for the same dinner. * Qsine Le Petit chef led to food poisoning were my wife projectile vomited during the next 12 hours * The Wifi for which I paid for, dropped a connection at least hourly * Three Holes were torn into 1 of our brand new baggage * At end cruise, we were given in the stateroom the wrong luggage tags to disembark @ ft. Lauderdale. Those Tags would have sent our luggage erroneously to Ft. Lauderdale airport never to be seen again. * FINALLY, With over a 1,00 passengers trying to disembark together, at the Ft. Lauderdale gangway I was prevented from departing the ship. blocked my exit with a security officer & told by the deck officer that the ship did not have credit card on file for me. the ship deck officer said the only credit card on file was for my wife. the deck officer said there was a $500 spa bill for my wife. the Celebrity officer said I had to go back into the ship down 2 decks, thru 1,000 departing passengers to Guest Relations to fix. I used a lot of colorful language to say that’s ridiculous that a credit card was not on file for me & only for my wife as I know the travel agent puts a card on file & I verified that a credit card was on file weeks before on the Celebrity Web site AND authorized it to be used by BOTH passengers(Mr. & Mrs.)in the cabin.Now on day 12, disembarking the ship says no credit card on file!! I offered to give them a credit card or number at the gangplank but they refused. N.B. crew stated card on file for Wife AND spa charge for Wife. So, why did crew even need a credit card for me?I should have walked off BUT instead went back into the ship, down 2 decks, past 100s of passengers, many of which witnessed the entire embarrassing episode unfold at the gangway where I was prevented from disembarking by security. Probably more problems... Read Less
Sail Date September 2019
cruise exceeded all our expectations and was fantastic from the food crew and entertainment. only did 2 excursions which were island tours at St Lucia and St Marteen and did our own thing at the other islands. embarkation and ... Read More
cruise exceeded all our expectations and was fantastic from the food crew and entertainment. only did 2 excursions which were island tours at St Lucia and St Marteen and did our own thing at the other islands. embarkation and disembarkation went very smoothly and i was very surprised by this when you consider the amount of people on board. the service was top notch and the crew always had a smile on their faces and were very friendly. waiting staff in the silhouette restaurant were really friendly and efficient and helpful with some good information on the ports we were visiting giving us some good tips cabin was very good and roomy (deluxe veranda deck 8) and kept spotless by our cabin boy overall condition of the ship looked very good and was maintained at every stop my only concern was the quality of the drinks obviously the bottled beer etc is not a problem but i have been a spiced rum drinker for over 20 years and it is mainly what i drink yet at times when getting Morgans Spiced rum with coke it did not seem to taste right, one night you could not taste anything so i got extra rum straight whichI added to the drink and it didn't even make it taste any better - went on the Bacardi Oakheart which was much better Read Less
Sail Date September 2019
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. ... Read More
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. We ate in the Silhouette Dinning room which was beautiful.on our first night we were welcomed by Linda and we were seated in the section managed by Alejandro , Branson , Nadaha the Sommelier and Amalia, we cannot praise the staff enough they made our dinning experience something to remember. The food suggestions and wine was exceptional. Credit has to given to this group of staff, Each morning we visited the coffee shop Mark remembered our drink order every morning. Juariel in the lounge bar on deck 3 what a guy. Carlos the Cruise Director great effort goes into the planning of the activities well done. Loved the 2 comedians and the final show and the silent disco was fantastic what a laugh. Overall this was a fantastic holiday and I am sure I will travel with Celebrities Cruises in the future. Read Less
Sail Date September 2019
My wife and I just returned from the 11 Day Caribbean sailing on the Equinox. The itinerary could not have been any better. 2 Sea Days to get into Cruise Mode and then 6 port stops to be followed by 2 more Sea Days. The Equinox is a ... Read More
My wife and I just returned from the 11 Day Caribbean sailing on the Equinox. The itinerary could not have been any better. 2 Sea Days to get into Cruise Mode and then 6 port stops to be followed by 2 more Sea Days. The Equinox is a beautiful ship that is kept VERY clean! The entire crew were very attentive and gave you a sense that they truly wanted you to enjoy your holiday. We were fortunate to be in a corner aft Sky Suite on Deck 10, number 1403. Being in a Suite we were able to dine in Luminae for most of our meals. The food and service were both excellent. In Luminae Richie and Paul (waiters) and Yan (bar service) each provided amazing service for the entire trip. The full staff in Luminae were all wonderful and welcoming. We also dined with a group in Murano one night and had a spectacular meal. We also used the Oceanview (buffet) a couple of times for lunch and found it to be full of options and also seemed very well maintained and organized. We also enjoyed many of the entertainers and live music. Some other things we really liked: - Being handed a glass of champagne upon boarding - One sunny sea day there was in impromptu sorbet service parade poolside, an actual parade of waiters served sorbet to anyone interested - Being greeted port side with cool drinks and or chilled towels - Cleanest vessel we have ever sailed on - Due to the ship design and implementation live music played in the grand foyer in the evenings was able to be enjoyed from floor 3 through 5 in many venues (martini bar, café bacio, Craft Social etc...) - Activities such as putting in the grand foyer and archery were welcome new events. As were Yes/No and Filthy Feud. - I had read/heard that the entertainment was not at the same level as Royal. Maybe there were no broadway shows but the entertainers did a very good job and there was a show each evening. We also saw two very funny comedians. When the show is not to your liking just move on the next event... - We enjoyed the Sunset Bar/Lawn area for a nice place to chat lawn side and have a cigar. The occasional live music out there was also a very nice touch - Glass blowing class was an amazing experience. Josh and Justin were both excellent. - The retreat lounge was excellent but we did not partake very often due to so many options. Alexandra and Ute (sp?) were both delightful. The only real downer was the Suite Sun Deck. It really is a shame the refurb was cut short because that area NEEDS water. We went up there a couple of times and walked right back out. I guess if you just want a quiet place to bake it is fine but there is no bar (but there is service) and no pool or hot tub or shower or sprinkler.... When the cruise ended the debarkation process was also seamless. We did luggage valet and were at the airport by about 8AM without any struggle at all. All in all, this was a wonderful cruise vacation. Thanks to all the folks who answered all my questions and provided input leading up to this. Read Less
Sail Date September 2019
This is our 10th cruise on Equinox.. It's are go to when we don't want to fly since we live in Florida...Was supposedly revolutionized in May... very little signs except for suite amenities... Michael's club is now The ... Read More
This is our 10th cruise on Equinox.. It's are go to when we don't want to fly since we live in Florida...Was supposedly revolutionized in May... very little signs except for suite amenities... Michael's club is now The Retreat and is totally redone plus they added a suite only deck area.... This trip we booked Veranda... Only change in cabin were the bed coverings which our now Grey.. Really looks odd because they didn't update the color scheme anywhere else... What we were looking for is new night stands with drawers... Nope old ones still there looking worn as ever.. We really enjoyed the main dinning room, definitely felt the food has gone up a few notches (it was always good)... Enjoyed our one night in Murano.. Still top notch Tuscan grill was the same but found their steaks just didn't match up... Silk Harvest is gone :( replaced by LePetite Chef... Please understand what you are getting into before you spend $55... There are 2 seatings... 5:30 and 8:30, there is a fixed menu with NO choices... Because they project a cartoon on your plate of a tiny chef preparing your meal... 3 courses, 3 cartoons... Some people loved it, most did not... We go to Disney all the time so their concept would make an interesting option there.... So this reviewer gives it a thumbs down... We always love the Sushi restaurant but we're disappointed in quality and service there... Staff and crew outstanding as usual.. And the ship is still excellent and looks great... It's back to blue hulls instead of white... Read Less
Sail Date September 2019
We chose this cruise to celebrate my 45th birthday. This was our first time on celebrity but we have cruised with carnival NCL and Holland before. We wanted to splurge a little so we did a 10 day in concierge class aft facing balcony. We ... Read More
We chose this cruise to celebrate my 45th birthday. This was our first time on celebrity but we have cruised with carnival NCL and Holland before. We wanted to splurge a little so we did a 10 day in concierge class aft facing balcony. We did have ups and downs unfortunately and I do feel like we got sold on service that we mostly did not experience. Also the food was no better than what we experienced on NCL. We were on deck 10 in room 1208. Aft was very cool...we liked the room and the way it was set up. Loved seeing the wake every day, nice chairs that reclined on the balcony. Embarkation and Debarkation Both were easy, no issues. We got on in 10-15 mins and off just as easily. Our room was ready at 1 pm when we arrived. We did wait till 930 am to get off as we were staying in ft. Lauderdale for a day afterward. So it was way less crazy at that late hour. Ship It's beautiful but is showing signs of wear. Still very gorgeous. Just things like chair arms, mouldings, furnishings etc need to be replaced or repaired. We really loved the sky lounge for it's fresh 70s look and the theater...perfect seating and comfy chairs. The ship does feel modern but also classic. She's a bit smaller than what we have sailed in the past but still plenty of different venues to hang out. Dining ( average majority) We went daily to the buffet for breakfast. The menu never changes it's always the same and the food is average to less than average. Service was hit and miss. Our first night we ate at Tuscan grille. My steak was awful and I didn't like any of the appetizers. Service was less than impressive. fortunately as time went on specialty restaurants got better. Le petit chef at Quisine, sushi on 5 and Murano were all very good food and service was super at them most of the time. We also did a progressive lunch at Tuscan grille on the last sea day. much better service however some of the food was lacking and they stopped playing guitar in the middle of our lunch. Very strange schedule. Also occasionally we order something and it would never come. It was usually a second app so we figured the waiter just forgot. This happened at least 3 times with different places / people. I have to say the best food was at sushi on five but Murano was a very close second. Bars Service was lacking in the bars most of the time. Craft social was really the worst. they were out of a ton of different beers one time they served warm beer and more often than not they were either under staffed or simply hadn't planned for enough people. Big disappointment for those who love beer. we also had several waiters there that were just plain rude. we also experienced some of this at the sunset bar and at sky lounge. Once you got a drink though it was usually good. I don't drink alot so ordered water or ice tea and almost never got a chance at refill afterward. Disappointing. we had the classic package and felt that it did cover enough alcohol beer and wine to satisfy us. Entertainment Pretty good, we enjoyed both production shows that we saw. Topper and Elysium. We felt one of the male singers was lacking but the female leads were really good. The aerialists were awesome. Our favorite was the comedians. We wish there had been more. Celebrity is not good at telling you when the night is the only night you will have to see that particular show. The seats were comfortable in the theater and we enjoyed all the stuff we saw. Get there at least 10 to 15 minutes early though if you want a decent seat. We also thought we could see adequately from any spot in the theater. We did not participate much in the other activities as most of it was not interesting to us. We don't like trivia scavenger hunts card playing and other activities like that. Excursions I had some big issues with the UTV excursion. It was awful but I don't hold celebrity responsible. Our other excursion was canceled due to lack of wind it was land sailing. I think the biggest disappointment was on my birthday I rented an alcove which is just like a cabana. When we arrived at 9:30 a.m. we found that we had a waiter however had not been told the amenities the Cabana came with. Therefore we had ordered some things to be delivered that we did not need. then we had to go down to guest relations and spend approximately 40 minutes canceling and then replacing some of the items. also one of the items that came with was a bottle of grey goose we asked that we put on ice and it was. When we asked for it at 1:00 p.m. our waiter was going on break, we saw his bus take the bottle from the ice put it in an empty Cabana and then wait a half an hour for him to come back. By then in 90 heat it was warm. Stupid and ridiculous. also no one cleared the plates in our cabana and therefore it got really full and we had to ask three times. we had asked for chocolate strawberries to be delivered at 1:00 p.m. and they never showed up. We left and came back at 3:30 pm and the waiter told us they had been waiting since 3:00 p.m. and were now melting. Really? overall we enjoyed our cruise however we had many disappointments related to service in the bars restaurants and Cabana. silent Disco was probably our favorite activity very fun and we highly recommend it. we would take this cruise again however we would not pay for the extra things that concierge class provides. Read Less
Sail Date September 2019
I believe to give a fair cruise review a little back ground about my cruising experience.My first cruise ship I was ever on was when I was in my early 20's and was the SS Norway by Norwegian cruise line. Since those many moons ago I ... Read More
I believe to give a fair cruise review a little back ground about my cruising experience.My first cruise ship I was ever on was when I was in my early 20's and was the SS Norway by Norwegian cruise line. Since those many moons ago I have been on Carnival, Royal Carribean, Princess Cruise, Norwegian(again) and now Celebirty. I can defieanlty say without a doubt there are major differences in service and food on everyone of these cruiselines and the review I am about to give of the Equinox is my personal opinion only. We mainly chose the Equinox based on the cruise critc awards and the reviews of others so I am not sure if this was just us having so many different experiences on so many different cruiselines that the reviews of others maybe don't have or it was just a bad week for equinox in some areas. For example... if you have never been on a cruise ship and you go on a carnival cruise ship for the first time most would say it was the best food and service and the ship was so great...ect...ect .ect but if you were to go on say a Princess cruise ship then a carnival cruise ship you have something to measure it too. It was be like comparing apples and oranges Food and service vs activites, partying.Its just hard to compare and to give a good review. Opinions are so subjective. Never the less this is my only humble opinion of celebrity and the the ship. What helps us to decide on a cruiseship are two things....Service and Food. We are both in our late 40's and waters slides and rock walls aren't on our top of the list. Ship: For those that don't know the ship went throgh a mild remodeling but the ship being about 10 years old was still in top notch shap and the design and colors and interior were execellent. Cabin: We were in an Aqua Cabin 1631...interior was still in good shape, Large flat screen Samsung TV with FREE movies(some were saying that Celebrity has remove the free movies thats not the case) Free movies for us was John WIck 2, Dumbo and US? and they had several others. The channels that are availble on the ship as of this day are ESPN(internaltional ...big difference in American ESPN) ESPN2, CNN, Fox news, FOOD network, Sea movie channel and more.Bath shampoo and body wash by CO Bigelow Dining: So this was average to us ...at best...We thought by getting the Aqua cabin and able to dine in Blu that we would get a little better quality of food but thats not the case. You will be just getting a smaller version of the main dining room.(in my opinion) The food was average at best to us. We were disspaointed cause we read so many reviews of how great the food was on the ship so that along with service we thought how could we lose. We think this happened for several reason...Celebrity probably carries more international passenger than alot of other cruise lines so the dining menu was not our cup of tea. Alot of entrees came with a sauces or a marinde on it and that wasn't the problem..but the timing of it was. You could tell the sauces had been sitting on alot of fish or steak that was being served for a time..now I understanding feeding the masses can be very challenging but it is possibable and still be excellent(Princess cruises).. We really got tired of having not so fantastic food every nightt (dont get me wroing ....it wasn't bad its just average)so we decide to go to Murano which was a specialty resturant...this was Excellent and we were not disappointed so the next night we decide to go to the La Petite chef restuarant...this was more about the 3d aniamation than about the food. So we decide to stop messing around and go for the chefs table we were disappointed except for the dessert and which was a warm moist cake out of the oven and was exellenct. One the main dishes for the Chef table was a Halibut cooked in banana leaf marinated in wine(sounds good ..right?) wrong....we got this dish and opened it up and started eating it and I started to look around the table to see if it was just me but it wasn't ...the fish was very dry and didn't taste like it had anything on it...so I leaned over to the gentlman next to me asked how it was and he said it wasn't only dry but had not flavor...and i proceed to watch couple of people begin to dip their fish in the olive and vinger that was meant for the bread then i knew right there it wasn't just me but it was the fish. Sigh...very disappoinnting. There is one trend I have been noticing on alot of cruiselines and that is if you want execllent culunary food (excluding viking, regent, krystal and other top cruiselines) you have go to specility dining.It used to be you didn't have to do this and that the main dining room was the top notch on all cruiseline for while now its not the same anynmore. The buffet was above average as far as buffet go and as many do we ate there during lunch seeing its so close to the pool. Entertainment: The shows leave alot to be desired having seen broadway shows on Royal and Norwegian cruiseilnes..you wont' find Grease or hairspray or blueman group..this too was a disappoitnement. They did have a comdian and an illustionist and there singers and but they get blown away by Royal and Norwegian in these areas. This makes it very interesting because Royal owns Celebrity you would figure the would be more of a collabartion of sorts. Service: This is were Celebrity shines.....every person that I was in contact with every day called me by my last name and took care of any and all concerns we had...and for the most part did it promptly. Now saying that....there is a reason why this ship has outstanding services....its simple math....2,800 passengers and about 1300to 1400 crew members that ratio is incrediable. Bigger isn't always better when it comes to cruise ships and you do pay above to get on a celebrity ship compared to other cruiselines but there not huge crowds whereever you go and you can get a drink pretty fast no matter where you The Spa...for those interested in the spa.we had an aqua class cabin...if we decide to go back to celebrity again will more than likly not be doing the aqua cabin...we could have saved probably over 500.00 and just got the regular balcony cabin. The persian gardens was one the benefits of our aqua cabin but it wasn't worth it...Its not that we didn't use the gardens its that they kept forgetting to put the essential oils in the aromatic steam room and when that basilcly all you have to offer compared to other ships the you really don't have anything,The whole canyon spa is way over rated...Comparing it to say the Epic ship by Norwegian where you get not only aromatic steam rooms but cold rooms and indoor thermal waters to lay in ...no comparison.... Passengers: Alot were our age late 40 early 50s but there was alot of people late 50's to 60;s too. Don't expect a young crowd. This was a 10 day cruise so there was about 2800 people on this ship. I found out later there was 10 children aboard and I think i saw 3 of them. This is more of an middle to upper income class of passagners on this ship and alot and I mean alot of people from Europe. For those of you that have been on more than one cruise line you will notice small things that add up for this being a premium cruiseline... 1. All public bathroom don't use paper towels but use cottan hand clothes. 2.When you get back on board the ship from long hot day of excursions you will be greeted on the outside of the ship with your choose of ice water infused fruit and a chilled hand towel that has herbal frangrance. 3.I know its not a wow factor but most cruise ships require you to check out a beach towel when laying by the poolthat means having to return it....here you just grab one and go. 4. We learned through our dining experience ...that if there is anything that is wrong about your service or food they do all they can to make it right...example...I am not one to complain at all.. everyone on that ship is on contract so I do all that i can to make sure each crew member(waiter, room sterward,ect)that i am in contact with will get there contract renewed and so I don't complain openly but when I got back to the Blu resturant the next night my waiter asked how we liked our chef table ...we looked one another and said ...it was "ok" within 10 min the head waiter came up to us and applogized for such bad experericed and offerd us a specialty resturant the next night.Now to me that was a wow factor. 5. Room Steward....ok dont' laugh but everytime i was coming down the hallway and my room steward saw me coming...he stopped what he was doing and walked met me at my cabin door and unlocked it and said the exact same words...."How was your day' callign me by my last name...now i cant say that will happen with everyone but I can say Jonthan was very special to us and no he wasnt a butler but he sure could be one if he wanted. 6. The bars: this ship has some of the most exotic drinks and cocktails around. At the World Class Bar on the boat they make everyday all there syrups and fresh juices by hand and its discarded every day...for all their specialty drinks.. 7.On just about every event that they had gave alot of free sparkling wine and i know most cruise lines do this but this happend when first stepped on board the ship throught most of the cruise. Side notes....the interenet connection is "ok " for basic surfing but not for streaming even if you pay for the streaming...I got a max speed of 1.1 megabits on my speed test for a stream.It will be a pixal stream. Enjoyed laying on the grass on the back ot the boat watching movies. We did the mixolgy class and its pretty good deal...you will make yourself 4 premium cocktails and its not only fun but worth the money. One final note...Though celebrity brands themself as "modern Luxury"..this is not a luxury cruiseline its a solid premium cruiseline...I have seen some trying to compare this to a Viking cruise...I just don't think that its possible or fair to celebrity...think more of the lines of Princess cruiseline.... Overall looking back at the past 10 day cruise to southern carribean....it was a very good cruise...just wish the food was more to our liking...Would we go on it again?...probably not anytime soon I think we will go back to Princess or Norwegian or maybe save some pennies up and try for a Viking cruise. Saying that don't let one couples review sway your excitement for upcoming trip with Celebrity...its just an opinion and everyone experience is different...Look forward to sailiing with a good premium cruiseline. HappyCruising Read Less
Sail Date September 2019
10 day southern itinerary....we had never been to the abcs before so we chose this. Embarking.....we had expedited arrival on our boarding passes....we arrived at port at 10, got in the doors to ship at 11, drink in hand at ... Read More
10 day southern itinerary....we had never been to the abcs before so we chose this. Embarking.....we had expedited arrival on our boarding passes....we arrived at port at 10, got in the doors to ship at 11, drink in hand at 11:15.....staff was so friendly and welcoming!! Love the welcome champagne touch. Cabin....8242 and 8244....on the hump.... Fabulous location right by the elevators....very quiet and wonderful room steward...dwi.....he did everything for us! so kind and friendly!!! super comfy beds and great toiletries!!! Nice big pump bottles!! Ship....i've been on equinox before....2 years ago....since then they have gotten lots of new furniture all over the ship. the public restrooms were always spotless. the entire ship was spotless!!! they were always seen cleaning, wiping, mopping!!! Food....mast grill delicious! buffet... Delicious with huge variety! main dining room....hit or miss with entrees and we had select dining with different wait staff nightly that varied.....not the greatest service. tuscan grille.....loved it! great service and outstanding food...ate there twice. le petit chef......wayyyy too long, food meh and service terrible...rude waiter...would not recommend! al baccio.....went daily for specialty coffees..... Outstanding service! Shows.....boring. Live music all around ......loved it! but needed more younger music.... Seas.....super smooth besides our last night. Ports.... Aruba ..... Disappointed....public crowded touristy beaches but friendly natives! Curacao.....did irie west beach tour....it was eight hours long and half was spent on a super hot bumpy open air bus....i do not recommend! Bonaire.....our favorite!!!!! SO GORGEOUS Grand cayman.....stingrays and royal palms beautiful! Key west....got diverted to labadee and so glad....it's gorgeous! Had a great time there!!! Debarkation.....had luggage valet....best thing ever!! was off the ship in 10 minutes! Overall......super friendly bar staff at the pool and other bars, incredible room steward, all the staff was so sweet and helpful!!! but....never once saw the captain and his daily announcements were useless. GREAT SHIP GREAT ITINERARY Great food and beverages!!!! Outstanding cruise!!!! LOVE YOU CELEBRITY!!!!⚓ Read Less
Sail Date September 2019
This is now my favorite route in the Caribbean. Equinox is just he right size ship not too big and not too small. Public spaces are many and Sky lounge was practically empty early morning and late evening The bar tenders in Sky area are ... Read More
This is now my favorite route in the Caribbean. Equinox is just he right size ship not too big and not too small. Public spaces are many and Sky lounge was practically empty early morning and late evening The bar tenders in Sky area are also great group. We were in balcony room 9139 and enjoyed having the deck and location close to elevators. Our room steward "Mat" saw to our every need. We were able to dine in Murano, our favorite restaurant. Wonderful food and great wine pairing. We also tried Sushi on Five this trip. Food was amazing and we sampled almost the whole menu with our group. Tuscan unfortunately was again disappointing. Their hand made pasta is the worst of any Italian we have ever eaten. My ribeye steak was good as well as the tiramisu. Wine server filled our glasses once and never returned until the end of our meal to splash a drop in the glass. Outside pool, the usual chair hogs but Celebrity was really good in removing towels from areas vacant for long periods. Plenty of chairs available on higher deck. I did glass blowing and was a real treat. We now have a beautiful vase as a souvenir of our trip. Due to hurricane winds headed for Key West we missed that port and were taken to Royal Caribbean private island in Labadee,Hiati. This was fun but really did not like all the begging for you to shop in their booths. Enjoyed the local music and costumes upon arrival and departure. Embarkation and debarkation using the facial recognition was so easy. Process didn't take more than 10 minutes and we were on board. Same with going thru customs. Read Less
Sail Date September 2019
My wife and I took this cruise to celebrate our 10th anniversary. We are both in our mid-30s. We initially planned on taking another Princess cruise, where we are platinum, but Celebrity seemed like the better option this time given our ... Read More
My wife and I took this cruise to celebrate our 10th anniversary. We are both in our mid-30s. We initially planned on taking another Princess cruise, where we are platinum, but Celebrity seemed like the better option this time given our schedules and pricing. Our last cruise with Princess was 8 years ago, so in some ways, this review is a comparison between what we remember of Princess and the current Celebrity. Embarkation We booked Aquaclass, so we had expedited embarkation. This was by far the smoothest embarkation process I have ever had. We arrived at a little afternoon, and we were literally on the ship within 10 minutes of arriving at the port. They scanned our phone, went through a security line (no wait), and boarded. Our cards were outside of our room, so we dropped our luggage, grabbed our cards, and explored the ship. One annoying thing, probably 10 people asked us to buy a beverage package within the first 15 minutes on board. I felt like I needed a shirt that said: "I already have the premium beverage package" just so people would leave me alone! Ship Spotless. I know the Equinox just went through a dry dock, but the cleanliness exceeded my expectations. Throughout the cruise, the staff was constantly cleaning, everything from bathrooms to the bar stools. Everything was very beautiful. Very classy but modern ship. The solarium was very popular, but for good reason. Its the perfect place to lounge by the pool without getting fried in the Caribbean heat. The ship background music was definitely more modern than Princess. Celebrity certainly tries to portray a younger image, and I believe they do that well. Think more "Aria" than "Bellagio". Food Always subjective, but I found the food to be fantastic. We ate in Blu every night. Blu is what makes Aquaclass worth it. It is really like eating in a specialty restaurant every night. They make every effort to give you the same waiter. All the staff was amazing, lots of knowledge of the menu and the available choices. Bar staff was also excellent and efficient. Escargot every night was fantastic. Blu also services breakfast, which was just as good, the staff just as attentive. Blu is by far the best dining experience I have ever had on a cruise. We ate at the buffet for lunch a couple of days, along with Mast Grill. I would describe both as average. The buffet was normal fare, with a decent variety. The pizza was good but not as good as Princess (Princess pizza is by far the best cruise pizza I have had). Burgers at Mast Grill were just ok but hit the spot a couple of times while lounging by the pool. Staff and Service All the staff I encountered were polite, attentive, and efficient. I already addressed the staff at Blu, but beyond that, you can clearly tell there is a high standard of service on the ship. All staff members greet you when walking by, and will address you by name if they know it. There were never piles of dishes laying around the ship as we saw on our last Carnival cruise. Bar staff around the pools and in most bars were good but clearly overworked. They were always very busy. Part of me thinks since a lot of people already have beverage package, they staff fewer bar staff. Maybe I was imagining this, but it seemed like at some bars they needed double the staff. Entertainment I thought the theater shows were some of the best we have seen. Topper and Elysium were fantastic, much better than any cruise production shows we have seen on Princess. The theater was huge, so there was never any problem finding a seat. The Cruise Director Carlos was funny and not overbearing! There were no announcements in our cabin, which I appreciated. The hot glass shop was such a cool experience! My wife did it and we got to bring home a very cool souvenir. I will say there were fewer entertainment venues on the ship vs a Grand Class Princess ship. I missed a Vista Lounge! Final Thoughts I was glad we tried Celebrity. It was a great experience. Blu may have ruined me for normal dining rooms going forward. It really was amazing. Now that my wife and I have two younger kids, I think about cruises from that angle. I don't think I would take our kids on a Celebrity cruise. The best things about Celebrity (Service, ship, vibe) don't really work for kids. But I think you can say the same about Princess as well. Although I wouldn't say I am a Celebrity loyalist going forward, I look forward to taking our next Celebrity cruise, espcially is my wife and I can get away alone again! Read Less
Sail Date September 2019
I almost exclusively sail on Celebrity as the experience is always very good or better, This last cruise was great in most areas. The food was great, non-bar service was excellent, room cleanliness was excellent, The boat is well ... Read More
I almost exclusively sail on Celebrity as the experience is always very good or better, This last cruise was great in most areas. The food was great, non-bar service was excellent, room cleanliness was excellent, The boat is well maintained on the cruise. The reason for this review is mainly the extremely poor WiFii and the staff reaction to complaints. I purchased the streaming package. The service on this voyage was intermittent at best. The signal in my area of the ship was extremely weak. I was told by ilounge staff that I could help the signal by keeping my room door open. The WiFi service in the room and around the ship was terrible and not worth purchasing. The other problem was bar service. Bar service was poor, at best, except for the Martini Bar and Sunset Bar. The bar staff were either untrained in customer service or were too busy with other concerns to serve customers. Read Less
Sail Date September 2019
The good: -Half of the entertainment -The cruise director -Half of the staff we came in contact with went above and beyond The bad: -The other half of the staff we came in contact with were EXCEPTIONALLY rude. I cannot ... Read More
The good: -Half of the entertainment -The cruise director -Half of the staff we came in contact with went above and beyond The bad: -The other half of the staff we came in contact with were EXCEPTIONALLY rude. I cannot count the number of times someone rolled their eyes at myself or my husband on this cruise. I don't remember the last time I was disrespected this often and this bad. -The wait staff and especially the room attendant acted as if everything was an imposition The neutral: -Average/below average ship -Food quality and offerings -Entertainment quality In the end, the service was either above and beyond GREAT or incredibly irritatingly, rude. There was very little middle ground there. The ship, cabin, entertainment and activities were all okay. We may cruise with celebrity again on a new ship, but I now realize how spoiled we were on Norwegian! They are definitely superior in ship quality, food, staff and entertainment (so, all the important things...). Read Less
Sail Date September 2019
This was our second ever cruise having had the most brilliant of times on our first cruise, also on the Equinox in June this year. We thoroughly enjoyed this one again BUT standards seem to be slipping in some areas, to an unacceptable ... Read More
This was our second ever cruise having had the most brilliant of times on our first cruise, also on the Equinox in June this year. We thoroughly enjoyed this one again BUT standards seem to be slipping in some areas, to an unacceptable level. Good bits first. Our concierge Jan was brilliant, he served us the first time too. Nothing was too much trouble for him and he even went out of his way to help us find our destination in Puerto Rico even though he was off duty. Love the band Nu Image. Food top quality. The bad bits. Entertainment in the theatre very average, there was nothing on at all that attracted us. The service in the bars, we had an issue in the Mast Bar where the bar staff made no effort to find out who was next in line. We had to walk away once and we saw others do the same. In the Ocean View bar we had an even worse experience, the lady who served us took cards for both drinks, swiped them, only gave us one drink then disappeared as she had finished her shift!!! We had to start all over again and when I explained what had happened to another member of bar staff they offered no apology. Really poor. I wish I had complained to Guest Relations but when on holiday, you don't really want to as you're there to relax. Not too keen on the Silhouette Restaurant. The food was poor both times we've been and the waiters served those on fixed dining first which is unfair, we were ignored and had to wave to get their attention. The captain and senior officers - how the ship misses Captain Kate who when we sailed first time we saw daily and she did her daily updates promptly at 10 which were always interesting. We saw the new captain once all cruise and he would come on the tannoy now and again but gave the impression he didn't want to talk to us. No doubt he is a very good sailor but he had poor communication skills which are surely a must for a Celebrity ship. Does look as though the bad outweighed the good which it didn't, we'd already booked to be back on the Equinox next August and whilst on board this time booked another for April 21. But I think Celebrity do need to know these areas for improvement as if they continue as they are, we may well look elsewhere. I hope they read and pay attention to all reviews here. Read Less
Sail Date August 2019
We chose this cruise for multiple reasons, first we had heard about celebrity’s top notch service and wanted to give it a go (usually cruise royal or carnival) It was great, definitely a upgrade the ship has an elegant feel with fun art ... Read More
We chose this cruise for multiple reasons, first we had heard about celebrity’s top notch service and wanted to give it a go (usually cruise royal or carnival) It was great, definitely a upgrade the ship has an elegant feel with fun art scattered throughout. There’s tons of deck space both covered and in full sun, we really enjoyed the solarium type area with a nice relaxing vibe nice size pool and two elevated hot tubs overlooking the ocean. Secondly the food, I was very impressed with the food onboard. The main dining room was outstanding food and service both were top notch. The buffet had great food as well, I will say the hours were a little bit frustrating as multiple times I went to eat inbetween meals or late at night with not much but fruit and maybe pizza. Third the shore experiences the ship was on time and quick to get on and off everytime it was needed, the shore excursion we did through the ship on Tortola was fantastic. A ferry style boat took us too virgin Gorda and we did the baths, this is highly recommended and already want to go back.. lots of exploring and beach time. We ate at the restaurant qsine and it was fantastic I was nervous the food was going to take a backseat to the show and that was not the case at all the lobster and steak were cooked superb Read Less
Sail Date August 2019
hi we chose this cruise due to sail date and suite cabin option which included drink and tips. We have normally sailed with RCL so was good to hear membership was transferrable. We had a lovely spacious suite at back of boat very large ... Read More
hi we chose this cruise due to sail date and suite cabin option which included drink and tips. We have normally sailed with RCL so was good to hear membership was transferrable. We had a lovely spacious suite at back of boat very large balcony, bathroom good size also, not sure if room had been upgraded but all was good. Suite pool deck was fab very clean, quiet and comfy although service could be improved, appeared to be more their junior staff here. We did not utilise retreat lounge bar really last day as had drink package etc but again was lovely , nice bar free drinks, snacks etc again very quiet. A lot of areas had been refurbished so were very nice and stylish, loads of nice bars, live music, shows very good especially comedians, night life lot quieter than on RCL but enough for us. We went to murano which was very good staff excellent, as our anniversary we were given lovely cards, champagne and cake , butler i think organized.we also ate in blu more that our lumiere restaurant due to choice and atmosphere, although suite class restaurant food was excellent again just a little quiet at times, we also ate one night in main restaurant but preferred others but again no real issues. Food excellent, drinks eckennet, buffer even ok although a lot busier. Port stops good bar costa maya which was really just a nice walk around port with shops and bars, but enjoyed getting off ship and having a walk about. We didn't use gym or spa but did visit and looked good spec, pool area always busy but we didn't use this area, sun set bar at back of ship one of our favourites and world class bar, all staff very pleasant and quality very good would sail again on this ship and with celebrity. Read Less
Sail Date August 2019
in a nut shell: embarkation: no one was there to help us to find our room, no WOW factor when entering the ship. stateroom: big spot on the middle of carpet, layout disfunctional, you can almost poop and shower at the same time. dining ... Read More
in a nut shell: embarkation: no one was there to help us to find our room, no WOW factor when entering the ship. stateroom: big spot on the middle of carpet, layout disfunctional, you can almost poop and shower at the same time. dining room: basically the same boring food every night, seating arrangements were not what was requested. Our table for 2 was actually and table for two, 6 inches from another table for two, 6 inches from another table for two and we were spoken too by the server as a table for 6. The 2 sitting right next two us were millennials 21 and 25 years old so we couldn't even have conversation with them. Customer service was almost non-existent, non-friendly staff, lack of available seating in ocean view buffet, some of the rudest people you will ever run in to. Shows were not worth the time. There is really not enough space on here to completely cover everything. Summary: I wanted to go home before it got dark on the day we boarded. Worse cruise ever and I do NOT recommend Celebrity. If you have been on Royal Caribbean, you will be disappointed on Celebrity. Read Less
Sail Date August 2019
We cruised on the Celebrity Equinox on 8/24/19 thru 8/31/19 to the western Caribbean. General Our preference for cruising is Royal Caribbean but since Celebrity is owned by Royal Caribbean and if you are Diamond member or higher on ... Read More
We cruised on the Celebrity Equinox on 8/24/19 thru 8/31/19 to the western Caribbean. General Our preference for cruising is Royal Caribbean but since Celebrity is owned by Royal Caribbean and if you are Diamond member or higher on RC then you cruise on Celebrity at an Elite level. We were able to board the ship about 10:45 AM without any problem. The procedure at Celebrity now is that you can leave you carry on bags in your room and go to lunch even though you room will not be available until 1 PM. So we dropped our bags off and were going to put our valuables in the safe however when we went to use the safe it was not anchored to the cabinet so someone could walk off with the whole safe. I called guest services and they sent some one later in the day to anchor it down. The safe is quite big so you can get a lot in it. Upon coming back to the room I turned on the TV and saw that the channel I wanted to watch was providing the picture and sound in 10 second segments. I called guest services again and they fixed the problem. We had intended to attend the Captain’s Club Welcome Celebration but it was scheduled at 5:30 PM so since our supper was at 5:45 PM we were not able to go to that.Upon returning to the room we went to use the toilet and it would not flush so I called Guest Services and they did something with the system which got it to flush again. Only been on the ship 18 hours and had 3 calls to Guest Service to have problems fixed. Other than the problems we encountered the room was fine, a balcony room on deck 7. Having been on this ship several times before I can tell you that I would not recommend a balcony room on deck 6 as many of them are immediately above the life boats and it obstructs your view. Get a balcony room on deck 7 and above. If you want to be close to the food where you will probably go 3 times a day, I recommend a room near the rear elevators as the food is in the back of the ship. The other reason I recommend a room near the rear/midship elevators is that the gangway is located off that set of elevators so it you have a room in the front of the ship there is a lot more walking. The first couple of days on the ship they really push the Specialty Restaurants and the drink packages. Unless you are a big drinker we found that none of the drink packages are a good deal but each person needs to make their own decision. We paid for the internet but the first couple of days the signal was not good in our room so my wife went to the iLounge and talked to the representative and they sent a person to test the signal. He found that if you left the door to your room open the signal was better, obviously not a solution so he went back and talked to his supervisor as to how they were going to solve the problem. It appears that they put some sort of a booster in our room which improved the signal. Our room Stewart told us they had new mattresses on our bed and they were fairly comfortable. The pillows were great, just the way we like them. We ate most of our lunches in the Oceanview buffet and I must say that there variety is better than a lot of ships. One day they had calamari and another day they had mussels. One of the things that I do not like about this ship is they do not have any place where you can get a complimentary cup of coffee or tea after the 9 PM show. There is the Cafe Al Bacio but the coffee or tea is $5.00 per cup. As an Elite level you can go to the Captain Club events but they do not have a dedicated area or lounge for Captain Club members like Royal Caribbean has the Diamond Lounge. They do have Happy Hours in the Sky Lounge from 5 PM to 7 PM for Elite members and above where they serve free limited number of drinks. If you are an Elite level and prefer to have a drink at a bar between 5 PM and 7 PM they load 5 drinks on your sea pass card. As with everything there are trade offs and while I thought the food on Celebrity was slightly better than Royal Caribbean, the ship, while nice, I don’t think they can match the larger Royal Caribbean ships. When we got back to Ft. Lauderdale we got off at about 8:15 AM and had no problems, just walked off. Entertainment The first night we went to the show, a production show which was OK. There were 3 production shows on this cruise. The entertainment in the theater on the second night was a comedian, Daryl Joyce and he was funny. On the third night in the theater they had a Frankie Valli tribute singers, called December 63. They were excellent and got a standing ovation. Daryl Joyce, the comedian, returned that night, after December 63, for his adult comedy show and he was good. The next night in the theater they had an Illusionist, Josh Bishop who did most of his illusions on a table with a camera so you could see his hands. In the theater the next night they had a production show called Broadway Cabaret. The singers, 3 young men and 3 young women, all had nice voices and did a good job singing many hit Broadway songs.Then the next night in the theater was another comedian, Jeff Nease, who wasn’t bad. On the last night they had another production show called Life and was a good show and after the show Jeff Nease the comedian did his adult comedy show which we attended and it was OK. Ports Our first stop was Key West and we got off the ship around 10 AM. We were docked at the Naval Yards so we were bused to Mallory Square at no cost. There were two other ships docked in Key West that day so it was very busy and difficult to get a tour from that area so since we had been to Key West several times in the past 3 years we decided not to take a tour. They basically had two tours, the Hop on, Hop off tour, with 12 different stops and the cost I think was $41.95. The Couch open air tour was $27 I think. Instead we went to the Aquarium which is adjacent to Mallory Square. The senior rate admission price was $13.99 per person and we really enjoyed it, plus a good portion of it is air conditioned. They have sharks, sting rays, big turtles, and a host of all kinds of fish which we found interesting. Since we cruise all the time we did not do any excursions at any of the ports. In Costa Maya and Cozumel we got off the ship and just walked around the dock area. In Grand Cayman where you have to be tendered into the port so we did not get off the ship. Conclusion This was a nice cruise on a nice ship with reasonably good food and entertainment. While there were some things I thought could be better I would recommend this cruise if you want to do the western Caribbean. Read Less
Sail Date August 2019
Was on the Millennium in Japan last September which left a bad impression of Celebrity. Ship was not in the best of shape and was due for refurbishment in early 2019. Things didn't go well on the cruise, seems like the Millennium ... Read More
Was on the Millennium in Japan last September which left a bad impression of Celebrity. Ship was not in the best of shape and was due for refurbishment in early 2019. Things didn't go well on the cruise, seems like the Millennium didn't have the A team. Due to missed ports of calls we were given almost $300 each credit on a future cruise. Price was right so we decided to try the Equinox out of Fort Lauderdale. Wow, talk about night and day difference. My whole perception of Celebrity has changed. My wife and I flew into Fort Lauderdale from Los Angeles the night before and stayed at Hampton Inn by the airport. Next morning we left hotel at 10 am by taxi which cost less than $15 for ride to the redesigned Celebrity cruise terminal 25. Hampton Inn wanted $10 per person for shuttle ride at 10:30 am. Since there was two of us, taxi was cheaper and we didn't have to deal with a crowded shuttle. 10 minutes later we arrived at the terminal. The driver took our bags out of the trunk and a porter was waiting curbside to take our luggage. The porter also had bag tags handy but we didn't need them as we already had our own tags. We walked into the terminal and was directed to a Celebrity agent whom checked us in and took our picture. We were told the keys would be at our cabin and to wait in the lounge until boarding. Since Celebrity is owned by Royal Caribbean, and we are diamond level on Royal Caribbean, our status transferred to Elite on Celebrity. Except for embarkation day, we went to Captains club happy hour at Sky Lounge every evening for free drinks and hors douvres than would go to dinner at our main dining time of 5:45. Shows were at 7 pm and 9 pm. Elysium show by ship dancers and acrobats is outstanding. Other nightly shows featured comedians Darreyl Joice and Jeff Nesse, both were excellent. We did not eat at specialty restaurants as we prefer main dining which offered something different every night but also had classic items such as shrimp cocktail, escargot, salmon, chicken and New York steak and you can get as much as you like. There is a hot glass studio on deck 15 where for a fee you can make something similar to available samples. We chose to make flowers. Cost $59 each. Best to register online before getting on ship to get best times. We could not get a slot on sail days because we did not preregister. We did not go on any shore excursions as we have been to these ports before. The Equinox does not have all the toys such as slides, wave rider, rock climbing wall, etc. We prefer this type of ship since we do not care for the toys and prefer more emphasis on service and elite benefits. Embarkation was painless. We left ship at 8:15 am and did not have to wait in a line. As we did not have anything to declare we exited through "nothing to declare" line, we didn't even have to show our identification to customs. Taxi fare to airport is $16 which is a fixed fare between cruise port and airport. Read Less
Sail Date August 2019
I'm not really much of a cruise guy, but as cruises go, the Celebrity Cruise we were on was pretty good. When I travel, especially overseas, I prefer to go directly there and stay there for a week or more, exploring. Stopping for 4 to ... Read More
I'm not really much of a cruise guy, but as cruises go, the Celebrity Cruise we were on was pretty good. When I travel, especially overseas, I prefer to go directly there and stay there for a week or more, exploring. Stopping for 4 to 6 hours in a port just doesn't satisfy my curiosity about a new place. And I never shop at Diamonds International or any of those other jewelry shops that are found in every port. If the ship recommends a place to eat or drink, I know that's NOT where I want to spend my time. ;-) I took this cruise because it was essentially free, a gift from MGM casino (where we like to play the slots). All we had to pay were the port fees and gratuities (and we had enough frequent flyer miles for free Delta airfare to Lauderdale). Actually, we made a little money on this cruise -- we were in the casino each night and both of us were pretty lucky. The Silhouette main dining hall (where we were on select status) was excellent, very accommodating of our dietary requirements and the food was varied and well done. The Murano was top notch French and well worth its premium price (which really wasn't that much). The Tuscan Grille was disappointing and I would not recommend it. Le Petite Chef was different, sort of fun, even though the food was just okay. And the buffet — well, it was a buffet: decent food, but a zoo loading up your plate, weaving your way through the crowds and finding a vacant table. We had breakfast there most days, but quickly learned to skip the pancake and omelet stations and just grab the things that were available without a line. And Café al Bacio (& the nearby Gelateria) was excellent -- best coffee, espresso and mocha concoctions. Service at the poolside Mast Bar and at the Sunset Bar was sketchy. One or two of the bartenders would excel, but most of them were disorganized, unattentive and, in one case, acted like they wish they were anywhere else in the world. Not very customer service oriented. That was so very noticeable, in part, because most other service personnel throughout the ship were excellent. But if one more bartender had tried to push me to buy a beverage package, I might have thrown them overboard! That was the most annoying part of the trip and the pitches came throughout the cruise, every time we asked for a drink. Neither of us drink enough to make the package a good deal, and we don't like being locked into a "package." We're more "spur of the moment" than that. It certainly made sense to offer the package on boarding, but after that, every pitch became an annoyance. I think they should have little stickers that say “No thanks”. They could put one on your wrist band the first time they were told you weren’t interested and not annoy you again. I am a usually minor mobility issue, but it flared up halfway into this cruise. The ship kindly let me borrow a wheelchair for our onshore excursions which enabled me to enjoy our time ashore. Read Less
Sail Date August 2019
We are an engaged couple (male 31; female 28; both military veterans) and took our first cruise on Celebrity Equinox. We chose Aquaclass for the spa access and after reading great reviews about the exclusive restaurant, Blu. We typically ... Read More
We are an engaged couple (male 31; female 28; both military veterans) and took our first cruise on Celebrity Equinox. We chose Aquaclass for the spa access and after reading great reviews about the exclusive restaurant, Blu. We typically travel "well," and this was truly one of our best experiences to date. We generally like low-key relaxing atmospheres with friendly people, but definitely still enjoy having drinks and such. This cruise matched our lifestyle to a T. EMBARKATION: We showed up towards the end (had a late brunch with a family member in Ft Lauderdale) so almost no one was there. Super easy and got on the ship without issue and in less than 5 minutes. CABIN: We were in Cabin 1630 and had a balcony. We thought it was perfect. Bigger than expected and very comfortable bed/sheets. SHIP: Overall (and we have nothing to compare it to), we thought the ship was great. It's not so big that it's overwhelming, but small enough where you can get anywhere quickly. Elevators usually worked fine. Great decor and seemed fairly updated. The only minor critique would be that the pools are very small (and the hot tubs even smaller), but again not sure if this is typical because we have nothing to compare to. *DINING*: This is really where our praise lies. Blu restaurant was absolutely amazing. Between the quality of food and the STELLAR service from Putu and his team, our expectations were shattered. It was so good that it has made me realize most of the US-based service industry is full of whiny grouchy servers and restaurants that charge astronomical prices simply because they can. We stayed in Miami for a few days after the cruise and every restaurant was terrible following our experience in Blu. Note that you need to stay in Aquaclass to have access, but it's really not that much more expensive and definitely worth the extra cost. I would recommend googling the Blu menus, as they have some really interesting choices. Also, the sky is the limit (meaning you can order as much as you want). We were especially happy with their allergy-friendliness (fiancee has celiac). The chef prepared anything she wanted and checked with her as to what she would like for the following evening. I cannot say enough great things about Blu, both for the quality of food and outstanding friendly service. We tipped extra at the end. SERVICE: In addition to the great service in Blu, I should also mention our awesome stateroom attendant, Gede. If he is the standard for the rest of the ship, then no reasonable person could ever lodge a serious complaint about anything. We wanted for nothing and felt like it was personalized service even though he had several other rooms each day. We also tipped extra for his great service. As for the rest of the ship, everyone is so friendly and welcoming (even if this is a show, they do a great job; fake it til you make it!). From the bartenders to greeters, 5-star all around. PORTS/EXCURSIONS: (all excursions booked online for a discount through the ship ahead of the cruise) - Puerto Rico: we did a self-guided tour of the old fort. Cool place to see, but not much else to do around there - St Thomas: did the catamaran excursion to St John and snorkeling. Great time and highly recommended. They also include a LOT of free drinks on the way back. - Tortola: we did the Escape to Jost Van Dyke and HIGHLY recommend it. White Bay Beach is the nicest beach I have ever seen in the world (and I have been to over 30 countries). Also basic lunch included and a drink. We ended up walking to another beach bar for more privacy and drinks. - Bahamas (Nassau): unfortunately, this was the only port it rained (early formation of Dorian) and our excursion to Pearl Island was cancelled. Ended up taking a cab to Atlantis with another couple and having quite a few drinks at a beach bar. Still a great time. SPA: Spa access is a great included feature of Aquaclass. The steam room, heated tile beds overlooking the water, and aromatherapy rooms were an awesome daily experience. OVERALL: The food in Blu and the stellar service from Putu's team and our stateroom attendant, as well as the general relaxing atmosphere of the ship, are what made our first cruise such a great experience. We met several experienced cruisers who told us that Celebrity is by far the best non-luxury line (we plan to test out those lines in a few years). We are excited to book our next cruise with Celebrity, perhaps on the Edge after seeing an ad for it on board. We also felt that the trip was a great value for our money, especially for what was included in Aquaclass. We overheard a few other couples saying that their MDR experiences were not that great. We signed up for the Captain's Club and plan to be back asap. Read Less
Sail Date August 2019
Where do I begin? This by far has been the most wonderful vacation we ever did. The crew on the Equinox is outstanding! We upgraded to concerige class. The embarkation was easy, nice lunch in the dining area. Snacks brought to our ... Read More
Where do I begin? This by far has been the most wonderful vacation we ever did. The crew on the Equinox is outstanding! We upgraded to concerige class. The embarkation was easy, nice lunch in the dining area. Snacks brought to our stateroom every afternoon. Our state room attendant Edy was friendly and made our stay special. You have to go to the martini bar and visit Putu who does his Cocktail moves and the rest of the martini bar crew. They really made our trip unforgettable! We never went to any other bar once we saw met this crew. I completely understand why the Equinox is rated #1 for so long. Amazing! The food, the decor, the personality and attitudes were top notch. Disembarkation was smooth and fast. We have been told that starting our first cruise with Celebrity Equinox was setting the bar high and spoiling ourselves. We truly believe this was true. Again amazing! When you stop by the martini bar tell Putu we said hi! Read Less
Sail Date August 2019
We have just returned from a great week on the Equinox. This was our 12th Celebrity Cruise and 20+ overall. This ship is in excellent condition and very beautiful in all the public areas. This was our first time in a suite and we ... Read More
We have just returned from a great week on the Equinox. This was our 12th Celebrity Cruise and 20+ overall. This ship is in excellent condition and very beautiful in all the public areas. This was our first time in a suite and we both agree the experience was amazing. The retreat sundeck and the lounge were both great experiences as well as eating in Luminae. We never really figured out what the Butler was there for and ended up utilizing him very little. As an Elite Celebrity guest we both agree that the suite experience was great but that overall, Celebrity is just better at customer service then other lines. We enjoyed Michele Redding the guitarist and would typically end up heading to where he was to enjoy the music and views of the ocean. We both agree, that the ship never seemed to be crazy busy even in the Oceanview Cafe? Ports: San Juan- Just ok, been there before and getting in at 3;30 leave very little time to do very mush except walk around the town and shop. St. Thomas- Rented a Jeep and went to Hull Bay and then to Brewers Bay. Both were very nice and much less crowded! Tortola- Book an excursion to Virgin Gorda- This really is a must while in the area. It is a beautiful island. All of them are in various stages of recovery but still beautiful places to visit. Upon leaving Tortola make sure to be up top as you sail through the Drake Channel - very picturesque. Nassau- stayed on board. It rained but this place is really a poor choice for Celebrity. Wish they would head elsewhere like Key West?? We will for sure be back on the Equinox and Celebrity Cruises Read Less
Sail Date August 2019
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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