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351 MSC Cruises MSC Splendida Cruise Reviews

Pre-trip - we had to ask for the itinerary about a week before we left and then received it in Spanish. When I asked for an English copy I was told there wasn't one yet a German lady on the coach had an English copy. The coach ... Read More
Pre-trip - we had to ask for the itinerary about a week before we left and then received it in Spanish. When I asked for an English copy I was told there wasn't one yet a German lady on the coach had an English copy. The coach journey (from hell) - 10 hours cooped up listening to non-stop female German speakers; then 10 hours on the return - we should have been warned! Barcelona hotel and stay - good. Embarkation and disembarkation - well organised. Dining - abominable. In the dining room ALL hot food was cold, tasteless and unappetising. Self-service - a rat-race, cold, unappetising. Meat was cremated, served badly and inedible; limited range of fruit and salads, breakfast very hit and miss in terms of what you got. Entertainment - not worth watching. Good casino. The ship - the furniture in bar areas was dirty, the service variable. All-inclusive - what a joke! By far the majority of cocktails, cakes and ice creams were excluded and had to be paid for so it was a waste of money. The water in the room and mini-bar were not included. Service charge - MSC had the cheek to take 9 euros/each/day from our account without authorisation plus 15% service charge on drinks. We were offered a 'special' drink at dinner without being told we would have to pay for it. Staff with a few exceptions were not friendly, some were sullen others openly crying about their working conditions and attitude of other staff towards them. We waited 3 days to have the safe in the cabin opened after speaking to reception staff on five occasions. In summary, the noise, dirty conditions, screaming children, poor food and contracting bad cases of flu on board contributed to our decision never to cruise again, especially not with MSC. Read Less
Sail Date December 2016
We chose this cruise as it fitted in with our annual vacation over the Christmas period and even though the weather was not great, we thought it would be good first-time cruise experience. Embarkation/disembarkation was fairly painless ... Read More
We chose this cruise as it fitted in with our annual vacation over the Christmas period and even though the weather was not great, we thought it would be good first-time cruise experience. Embarkation/disembarkation was fairly painless and that applied to the onshore excursions too. Our cabin attendant, who was a pleasure to deal with, told us that we were the only couple on deck 5 with no children as we did ask about the banging going on from both sides at odd hours. Had we known the amount of children onboard, I doubt we would have gone on the cruise. Not meaning to sound like the grinch, but kids are allowed into all areas, which my wife and I both found unusual. From the various bars to the cigar room (active smoking) they were everywhere, even inside the casino. The ship itself is incredible, the rooms were spacious and by and large the staff were pleasant. What did niggle me was when ordering a drink at a bar, a waiter would leap towards you to process the order as opposed to the barman doing it, as it would show towards their (the waiters') work-rate. There were only a few waiters who operated like this but it should not happen. I had read the online reviews about this ship before we went and it pretty much lived up to my expectations. It is an Italian cruise so English is in the minority, not that I have a problem with that as every day was a new adventure. The food was plentiful and whether you dined at one of the many restaurants or went for the buffets, the food was good and the staff work incredibly hard to deliver a good service. We took the Bella/Allegrissimo package and would recommend it, especially if you enjoy coffee, a few cocktails and beer, it is well worth it. We didn't miss not having wi-fi and when we did have to check mail, the library had a pay as you go option that did the trick for us. Don't expect normal speed, especially when you are at sea. Read Less
Sail Date December 2016
When researching for an European cruise for Christmas holidays we came across this which was of quite low tariff. Having sailed in semi-luxury cruises before we were somewhat concerned about this cruise because of relatively low charges. ... Read More
When researching for an European cruise for Christmas holidays we came across this which was of quite low tariff. Having sailed in semi-luxury cruises before we were somewhat concerned about this cruise because of relatively low charges. Negative reviews certainly did not help our anxieties. Yet we decided to go on the cruise which proved we made the right choice. The ship has a nice decor and appears grand. I do not rate the food in the cruise as extraordinary and if food is your primary priority do not use this cruise. Best would be not to go in any cruise, or even any holiday and spend that money in lavish restaurants in your own city. As with any holiday there were few minor disappointments but they did not affect us. The service we received was generally good, yet we thought crew was not that friendly. They work incredibly hard though. I believe the massive workload and relatively low wages would make them somewhat frustrated. There were not many restaurants in the ship, which was OK by me. The buffet restaurants were open almost 20 hours a day and tea, coffee and water were available 24 hours a day. There were many drink packages to select depending on one’s needs. We used only one shore excursion, Rome and Vatican, which I thought was good but somewhat rushed. Other facilities and activities in the ship are generally OK. I think not having a captains announcement every morning would be a disappointment, but daily newsletter may serve the purpose. If you want a decent holiday and want value for money, this would be one of the options to consider. Read Less
Sail Date December 2016
First of all, my expectations were somewhat lower than for other cruises on Princess & NCL. I had read numerous reviews about MSC's notoriously bad service and was prepared to experience what these other passengers went through. ... Read More
First of all, my expectations were somewhat lower than for other cruises on Princess & NCL. I had read numerous reviews about MSC's notoriously bad service and was prepared to experience what these other passengers went through. Fortunately for us, we never experienced even the hint of a bad attitude by any employee while on the ship. The only minor incident requiring improvement was at check-in, where it seemed to take forever to check-in. The problem was that MSC had only 2 agents to process what seemed like hundreds of people waiting for their numbers to be called. After getting tired of sitting, I took my camera and when over near the end of the counter to take pictures of the very long line of people against the contrast of 2 working agents. An MSC agent asked what I was doing, and I told him that I was recording the fact that they only had 2 agents to process the very long line of people. I added that I am a Senior Contributor for TripAdvisor and was recording the situation for a future lengthy review of our cruise. Within minutes, they added at least 4 other agents to help process the long lines, and as a result we were able to board the ship much quicker. Other than that, the rest of our cruise went pretty smoothly, the balcony cabin was clean and roomy, the cabin attendant was exceedingly pleasant and was very service oriented. Our cabin attendant was from Indonesia, as were many other service staff that we saw throughout the ship. Many of our other cruises were similarly staffed by Southeast Asians, who are friendly, good natured and accustomed to providing excellent service. As to the ship, it is absolutely gorgeous, one of MSC's largest class of modern ships. I could not find anything to criticize during our 7 day cruise. As to the dining arrangements, we were assigned to La Reggia dining room. Our table seemed no larger than a card table, for seating of 4 guests. However, it was against a divider wall, so a good portion of the table was unusable and we were cramed a bit too close together. We were also disappointed to learn that no coffee is served with dessert or dnner. The waiter explaining that it tends to prolong the time that guests linger at their table after dinner, causing a timing issue for the next seating of guests. Somehow, both NCL and Princess manage to serve coffee with dessert and still manage to get their 2nd seating guests served on time. Needless to say, we only dined at that table for one night. We found that the same food and desserts were being served in the Bora Bora & Pago Pago buffet restaurants. We dined buffet style for the rest of the cruise, and we had coffee with our dessert! One of the other differences we noticed from NCL & Princess cruises is that the hand sanitizers were available; but, were placed in the entrances areas where they were not monitored by MSC staff. As a result, most people just walked past them without stopping to apply hand sanitizer. It seemed like the excercize to sanitize your hands was optional. On NCL & Princess, the hand santizer stations are placed just before entering the food areas and they provided staff to assure that they were strictly used. Not on MSC. Overall, based on the price we paid, the condition of the ship, the nice cabin and cabin attendant that served us well, our cruise was very good. We would definitely cruise with MSC again, except that we would opt-out of the dining room experience. Read Less
Sail Date December 2016
Low price attracted us to this cruise. After interior cabins sold out, we booked an outside view. After booking, we got reciprocity for our RCI diamond plus status which gave us Black Card status on MSC. We also got a 5% discount on our ... Read More
Low price attracted us to this cruise. After interior cabins sold out, we booked an outside view. After booking, we got reciprocity for our RCI diamond plus status which gave us Black Card status on MSC. We also got a 5% discount on our booking. Then, MSC upgraded us to a balcony which was very nice. We had read complaints (on Cruise Critic) concerning crowding & pushing at the buffet lines but we experienced not much more of this than on all of our other cruises. The ship was amazingly clean & shipshape. Nary a rust spot to be seen. The decor was 'tastefully swank'. The ship did not have a 'house orchestra' like most other cruises we've been on (piano/keyboard, drums, guitar, bass, horn section, etc) for the main shows. But the recorded music was awesome & tailored to the extravagant themed shows which featured contortionists, acrobats & aerial acts. We are not gourmands, so the food was perfectly adequate for our tastes. The only thing that was off-putting to me, as a retired architect, was the total lack of urinals in the men's rooms in public areas. On all of the cruises we have taken and in virtually every public restroom we have been in in 100 countries, the provision of men's urinals is universal and is a standard of practice for architects. To put it as mildly as possible, the performance of certain toilet functions was very nasty. I'm praying that MSC's new ships, the Seaview & Seaside, will have overcome this egregious design oversight. Read Less
Sail Date December 2016
We had always cruised with Royal Caribbean but were getting more and more frustrated by the dwindling service levels. Along came MSC with the amazing Status Match scheme which allowed us to take our first cruise with them and at their ... Read More
We had always cruised with Royal Caribbean but were getting more and more frustrated by the dwindling service levels. Along came MSC with the amazing Status Match scheme which allowed us to take our first cruise with them and at their highest loyalty level. We take a lot of cruises and have already booked five with MSC, before even taking the first (brave or stupid). The Status Match is a great sales pitch from MSC and has meant a loss of 5 bookings for Royal Caribbean. I do wish Royal would listen to it's guests and improve their once great service and forget about all the gimmicks. So, how was our very first MSC cruise. We booked a package which included a balcony cabin, flights and transfers for a really low price (under £500) and viewed this cruise as a little treat just before Christmas. We pre-booked internet and drinks. I have to say that the UK service centre for MSC should be closed down with immediate effect; they are clueless, the website crashes more than it works and when they say they have done something it soon becomes apparent they have not. So, when we arrived at Gatwick for our BA flight to Genoa, we were slightly upset that my wife and I weren't allocated seats together; but we were OK as the flight was only 90 minutes. It was when we were in our seats and we listened to people talking across rows to others and even had passengers pass items across seats that we all started chatting. I firmly believe that the MSC staff in the UK were responsible for seat allocation on this flight as EVERY couple or group we encountered on that cruise were separated from each other on that flight. It must have taken some effort to split couples and groups up so "effectively" (if only they could put the same effort into helping guests). We landed in Genoa and the included transfer was fairly straightforward. Due to our Status Match upgrade to Black Card we bypassed the long queues at check-in and were through and on the ship in less than 5 minutes. OMG I did not think you could cram so much tackiness into one place - and I thought the Italians were supposed to be classy. A whole bar coloured orange, another 99% purple, the grand atrium gold and tacky crystal; the stylist must have had the day off when these plans were drawn up. Our cabin 8151 was a sideways cabin with long balcony; it was actually a very nice layout; let down when we arrived by the cabin attendants dirty cloth left on the side in the bathroom and the half-drank bottle of water (which they tried to charge for). We missed the huge promenade we had grown to love with Royal but this was another cruise line after all and we DID like how things were set out (just not the colour schemes - and the incredibly uncomfortable seating which meant you spent most of your time lying backwards and at a slant). We knew to collect our cruise cards from our cabin; and found the empty cardboard holders for them but no cards; our first trip to guest services, who then told us to see Allessandra(?) the loyalty club host. We got there 20 minutes before her desk opened and were soon joined by several other guests. Allessandra appeared 15 minutes before the scheduled opening, saw all the guests waiting patiently and went off with her colleague (no problem there). She then returned exactly on time, put something on her desk and promptly went off to the toilet, returning 5 minutes later. That did annoy all those who had been waiting for her. She could have just come back 5 minutes late but you just got the impression that she was marking her territory and dictating how HER rules worked. She sorted our card issue and we were sent back down to Guest Services. We chose to go and see the Maitre'd to ensure our table request had been received - nope, nothing from the UK office. The Black Card worked wonders again as he couldnt find us a table but saw THE CARD and one suddenly became available. Because I have to work while Im away, we pre-booked the "Streaming" wifi package - which didn't work anywhere on deck 8 and only in certain places on the ship. It definitely didn't manage to stream anything and emails were a struggle for most of the time. More on this later. The buffet was really well laid out and had a restaurant feel about it rather than the school canteen look on Royal. Only once did we struggle to find a table. The service from every staff member within the buffet was EXCEPTIONAL. Yes, the food could have been hotter but it's a balance they have to make; keep it hotter and it dries out or burns. The restaurant was just above average. The service once again was excellent. The food was limited in choice, luke warm and the same items repeated almost daily (veal anyone?). It was OK but not to Royal standards (though service was far better). The main theatre shows were a nightmare. I appreciate that it is difficult to cater for several different languages but there was very little effort or imagination in the shows. OK so once in a while its pleasing to see two women bend into various shapes while lying across and under each other BUT it does get boring once you've seen the same thing every night for 7 nights. There were several amateurish dancers, hardly any singing, the two chinese bendy women, a 4 piece acrobatic act, a couple of aerial artistes and the most boring uncharismatic Cruise Director I have ever see. And that same combination was used EVERY SINGLE NIGHT. The various bars were once again saved by the amazing staff and the top class service; but if I have to listen to "ars ole mio" ten times a night, every single night again I might just pull the power cord. Boring isn't the word to describe the activities and entertainment offering onboard Splendida. Just a quickie for the non-smokers. Yes the casino is fumed-filled and the bar located up the staircase above it is also really bad at times. However, we didn't really notice it anywhere else on the ship. We took two "English language" tours organised by MSC; and found they were multi-lingual which made it impossible to focus and follow what was being said by the guide. We will stick to our own excursions in future. I was slightly miffed that MSC had decided to add a small Unicef donation onto our bill; I prefer to choose my own charities and donate as and when I want, not have it imposed. So, I visited Guest Services on the final day. I explained that I would like the donations removed and, due to the extremely poor internet service, I'd like a partial refund on that (perhaps the difference between the std email package and the "streaming" one we paid for). The guy behind the counter was clueless and decided to refund ALL of our charges, including the gratuities. I tried to explain this was not what I had asked for but he didn't want to listen. In a strange way, I did actually prefer it though. It allowed us to give out the gratuity to the staff WE felt provided the service. Our waiters got a little more and our cabin steward slightly less. We aren't fans of the new "gratuities go to people behind the scenes" policy as we strongly believe it is the cruise line who should cover their wages as it used to be. Disembarkation was mostly fuss-free. Although, if you pre-pay your bill in cash, be sure you don't have any credit left over. We found one woman who was refused exit from the ship until she returned to Guest Services and found she was in credit by 3 Euros. One final point to mention. Genoa Airport is an utter joke. It took over 1 hour to check-in at the BA desk as they had two staff on duty. Our bag was overweight (our fault) but the jobsworth behind the counter insisted we remove something from the case and put it through as a separate item. We removed a cloth bag with draw strings which contained some laundry and that had to go through as a piece of hold luggage. The main case was still overweight. At a time when BA are about to upset lots of customers (strike action) it would seem this check-in person didn't get the "be nice" memo. So, what do we think of our very first MSC cruise? It IS totally different to a US cruise line. The amazing service was the biggest plus for MSC, followed by the lower pricing from the cruise itself down to the enormous choice of beverage packages. We REALLY hated the activities and entertainment (what little there was). We are on another MSC ship for 22 nights in January 2017 so this will allow us to better understand them a little better before we make up our minds. Read Less
Sail Date December 2016
We are just back from our week on MSC Splendida. In spite of being winter, we loved it and had a lovely time. The ship is huge and its beautiful and it shines from its cleanliness, we’ve been already in Poesia and Fantasia. Loving ... Read More
We are just back from our week on MSC Splendida. In spite of being winter, we loved it and had a lovely time. The ship is huge and its beautiful and it shines from its cleanliness, we’ve been already in Poesia and Fantasia. Loving the food, we don’t eat that much and we manage to “stay fit” just walking around the ship. We had our breakfasts on the buffet and went twice to breakfast in the MDR, we prefer the calmer MDR to the bustling buffet, but be aware that you can’t have proper cappuccino in the MDR (!!!) – I know… amazing, right? The truth is we bought online the coffee cuddle coupons and enjoyed our cappuccinos throughout the bars and even on the buffet, but on our first MDR breakfast I thought that the cappuccino alike thing they brought us wasn’t the real thing, on our second one, we made our order and after tasting I manage to ask the waiter about it and he told us that in the MDR they don’t have the proper machine to make them, only at bars and buffet… Ok, I accept, but why not warning us when we make our order and spend our coupons?... Let me tell you that the coffee cuddle package is really worth it if you love your expresso, cappuccino and so on, we can even use the coupons in the coffee frozen delights they serve (this you can’t have with your allegrissimo package), and they are truly worth it. The other package we bought was the wine and water, also worth it and I believe we’ll be getting these two packages every time we cruise with MSC. (Note that the packages bought online don’t pay the 15% service charge.) Our diners in the MDR were very nice and the food was proper, with just one or two “falls”. Our waiters were very nice and our 5 year old was with us all the time (except one diner) and he always ate from our menu, not the kids one – he was a hero for our head waiter. The breakfasts and lunches at the buffet were basically the same with everything that is expectable. Now let me tell you something new, that I don’t know from how long MSC has been doing it, maybe some of you have seen it, but for me it was a first: Breakfast and lunch at the MDR is now complemented with buffet… (!) for us this was not good… I don’t know about you, but if I want buffet I go to the buffet main area on the 14th floor; Here you can also have your breakfast and lunch on the menu like before, but now you get this extra possibility and when you arrive at your table instead of giving you the menu the waiter asks if you want to go to the buffet or order from the menu. Many people might like this little extra, but it is very awkward to see people coming from the buffet with their plates full, like the buffet upstairs and so on… We went one time to lunch and two times to breakfast on the MDR and we always ordered from the menu. I asked our diner waiter about this novelty, and I believe he wasn’t very thrilled about it either. Another thing that is worth to buy on the first day is the €35 package to use non-stop the F1 simulator, the 4d cinema (which is the least appealing of all, it isn’t very worth it…) and the bowling at the sports bar, my son had a blast at the bowling! My son went a few times to the kid’s club, but he’s not very fond of it, because obviously no one speaks his language. But he loves “DoReMi” the MSC child mascot. We used the indoor pool on the sea day. We manage to have some rest, that was our main purpose by doing this winter cruise, and we enjoyed very much, my son is already a cruise fan. Now the ports: Marseille: It was our embarkation port, we arrived two days prior and manage to go to the Notre Dame de la Garde Basilica, and stroll through the vieux port and the streets with Christmas decorations. We also visited the Marseille Cathedral on Place de la Major and another lovely church that is a little bit of the touristic path, that is the Église Saint Vicent de Paul – amazing stained glass. We also had our anniversary dinner at La Table du Fort restaurant and the food was very good. We have already been to Aix-en-Provence, Cassis, and done a half-day cruise to the Calanques but these places are also worth a visit. (From the airport we used the free shuttle bus from the airport to Vitrolles train station and from there to Saint Charles station, then metro to the vieux port where was our hotel, on embarkation day we used uber to get to port (€21,25), nice and easy) Genoa: We have already been to Genoa city center on a past cruise and decided to go to Portofino: We catch a train on Genoa-Principe station (walkable from port) to Santa Marguerita Ligure, went down by the sea for some pictures and then waited outside the train station we catch the bus (82) straight to Portofino (€5 return), which is very lovely, it was a beautiful sunny day, lots of nice pictures here. Civitavechia: We’ve been to Rome before and didn’t do the trip there. We went to Civitavechia to some souvenir shopping and then back to the ship. Palermo: First time on this port (I wasn’t very excited about this one…). We went walking to the center and see the Cathedral, then we found a free shuttle to the city center and came back using it. Valletta: Very nice, our first time on this one as well. It was a bit rainy, but we went and see the city center and its charming. Barcelona: Sunny day. We’ve been to Barcelona before. We didn’t take the shuttle provided from MSC (€22,50 for the 3 of us) and used the one from Port (€4 round trip - €12 for the 3 of us) This time we went on the Ramblas and saw the Barcelona Cathedral (not the Sagrada Família) and went to La Boqueria market (where my son lost his second tooth – the tooth fairy went that night aboard the ship…) and also went to Barceloneta. Marseille: Disembarkation day. Used uber again (€19,45) to Saint Charles Train Station. We saw lots of people walking on port and then we realized that there were shuttle buses on the end of the port. One odd thing was that we never once saw our cabin steward… we saw his name on the card on our cabin and we realized he went several times a day to our cabin to “work his magic”, and I even let him a note with some things we needed, he provided… but we never saw him… this was a first for us… We loved this 10 days’ vacation and it was a very nice deal we got from MSC, that has always nice prices for traveling with children. The staff on board was the nicest from our 3 times with MSC. Will definitely travel with MSC again! Can’t wait to book another cruise (whatever the company)… I miss my countdown clock… Read Less
Sail Date December 2016
This was our first cruise ever and we loved every single moment of it. I have been working in the Airline Industry for 20 years now as a Flight Attendant, so traveling is nothing new to me. I have stayed in hotels all over the world, but I ... Read More
This was our first cruise ever and we loved every single moment of it. I have been working in the Airline Industry for 20 years now as a Flight Attendant, so traveling is nothing new to me. I have stayed in hotels all over the world, but I have never been on a cruise ship. I was surprised beyond belief. It was just awesome from the word go. Great destinations and the ship itself is just marvelous. The service on board is a bit on the average side, and language is a bit of a problem. I speak 3 languages myself, but found the Asian staff did not have a good/clear comprehension of the English language. But overall it was still a pleasant experience. The food was good, however, make sure that you do the formal dining for dinner. Great menus. Tolerance is the key word, and should be applied as there are so many different nationalities and cultures traveling together. At first I found some of the customs from some of the cultures a bit rude/strange/awkward but at the end of the day, each and every person deserves a little peace under the sun. Great experience. We are doing the Eastern Mediterranean this year and can't wait. Read Less
Sail Date November 2016
This was the second time i have been on a cruise with MSC, the first occasion was on Preziosa in September 2015. I can honestly say i was once again disappointed with the quality of the food. The food was never hot or even warm, the food ... Read More
This was the second time i have been on a cruise with MSC, the first occasion was on Preziosa in September 2015. I can honestly say i was once again disappointed with the quality of the food. The food was never hot or even warm, the food was certainly not at the correct temperature of 75 degrees which is the temperature in line with health and safety. I would love to be a health and safety officer onboard. The menu choice was plentiful in the Al la Carte and also in the buffet restaurant, although once again the food was never hot or warm but on borderline simply cold. This is a real shame as a big part of the enjoyment on holiday is the dinning. The waiters in the Villa Verde restaurant and Bora Bora Buffet were nothing but rude, un happy and looked that they didn't want to be at work and this was the case on everyday whilst we were away. The waiters in the La Reggia restaurant were more helpful and happy and it was delightful to dine with them shame we couldn't of dined there every evening. The drinks package was excellent and I can honestly say this was much better than costa, the range of branded drinks included in the package was superb and highly recommended to buy a package as drinks are otherwise really expensive. The entertainment was also good, thoroughly enjoyed the shows, the only down side was the music in the other bars, as long as you liked the same songs played over and over again and the music being very euro pop/trash then you will love it. Tribute rockstar night started well with the first two songs being Queen and Michael Jackson then it finished and then italian/spanish music continued for the rest of the evening. As much is it is lovely to have your photograph taken we did not like the aggressive approach we found the staff on splendida, grabbing my hand nearly pulling me over is simply not acceptable.Either was the attitude, i wanted to purchase one photograph from the embarkation section which was five photographs for £50 but i didn't like four of them, when i asked to buy one i was told no, i had to buy all five, i said to the young man why can't i buy one photo for £10? they will only get destroyed surely a sale of £10 is better than nothing, he answered "they will be removed as you don't like them", no offer no discussion no nothing, simply rude. I do not agree with the charges MSC wish to charge you once you are in port to use a shuttle bus, this service should be free of charge to the customer as it is MSC's choice of ports it wishes to call at and if the city centres or ports are too large then a free service should be provided as do P&O. Customers should do their research on the port as there are sometimes free shuttle buses within the terminal. The rooms were clean and tidy and were a joy to stay in, I have only stayed in a balcony room and have always enjoyed this. The decor of the ship is beautiful and this is something i love regarding MSC's ships is that they are modern with charm where other ships i have been on have been like buttons illuminations. MSC also allow you to remove the service charge from your on board account which i think is a great option where costa don't. Read Less
Sail Date November 2016
We chose this cruise as it was very reasonable and the ports were appealing . Firstly the flight into Genoa was horrific the turbulence and the terrible landing dare I say by a woman pilot was the worst ever and we are seasoned ... Read More
We chose this cruise as it was very reasonable and the ports were appealing . Firstly the flight into Genoa was horrific the turbulence and the terrible landing dare I say by a woman pilot was the worst ever and we are seasoned travellers ! Standard (so we were told) 25 euro taxi transfer to the port Embarkation was long and arduous people pushing in ,long queues, total disorganisation . The ship was magnificent the crystal staircase the bars and restaurants all beyond expectations. Our cabin a balcony on the eleventh deck also gorgeous and spacious we had a lovely shower room and a decent sized balcony. The bed had a Super king memory foam topper again wonderful and comfortable , also great pillows. We ate in the buffet the first night and start as you mean to go on and they certainly did apart from a fantastic four cheese pizza everything else was lukewarm insipid and tasteless. Raw burgers I showed it to the lovely Bulgarian waiter all he could say was Sorry , The salads were bruised as was the fruit , and the bread rolls were very hard Every day the same desserts were served fruit tart ,chocolate cake, cheesecake ,choux buns all with the same custardy filling . Gala night we went to the dining room , luke warm king prawns 4 to be precise two pieces of lettuce and a lemon slice , seafood pasta containing one mussel!! the waiter laughed so much !!!! Shrimp risotto .... guess what no shrimps they may just as well of said Fish Surprise and that's the surprise there isn't any fish !! Fillet of beef ?? more like Birds eye beef in gravy pouch , cold broccoli cold potatoes, and hot baked Alaska !! Dreadful Terrible food No compulsory sanitization entering the Restaurant or Buffett , I pointed this out ,they looked at me as if I was an alien . No regular sanitizing of handrails, and not once did I see a cleaner in the washrooms . For the first time ever we did not tip the maid there was no service above and beyond , , a dirty glass stayed on the balcony three days it was swept once , No spare toilet roll and no tissues, and the same bedding for three days , appalling . The drinks package is well worth the money and by now we had turned to drink ! The best points our lovely waiter Sam always smiling and willing to help, Our lovely waitress from Mauritius such a lovely caring girl nothing was ever too much effort ,The lovely little Chinese girl who made us roar with laughter , and also one from Honduras , MSC are lucky to have these staff including the one in the main restaurant who laughed off the fishy business !! they were the highlight of the holiday .Anthony from the animation team such a lovely polite man and so beautifully dressed , Alex and his partner who kept us all dancing where do they get the energy? The ports , our complaint , docked too far from the towns with expensive fares we were charged thirty euros by a taxi driver in Casablanca we went 500yds disgusting . Disembarkation .. we did not wait we couldn't wait to get off and just got off early there was no real checking our bags were there so all was good , The extra night in Genoa well that is another story do not expect to see too many Italians !! the compulsory taxi fare of 25 was now 19 euros !! Read Less
Sail Date November 2016
After 3 memorable experiences on MSC’s ships was not at all a surprise that I decided to comeback. This time I was cheating on my first MSC love “Preziosa” and choose, for a 9 day trip, her sister ship “Splendida” Since the ... Read More
After 3 memorable experiences on MSC’s ships was not at all a surprise that I decided to comeback. This time I was cheating on my first MSC love “Preziosa” and choose, for a 9 day trip, her sister ship “Splendida” Since the very first moment on board MSC Splendida I had the “back home” feeling; the ship has the exact layout of the Preziosa with some theme-lines changed slightly, just perfect to give me the comfortable balance between NEW and FAMILIAR. Splendida is big on bling, with an eye-popping golden Swarovski-crystal-inlaid staircase in the Yacht Club’s double-height foyer which pales into insignificance when compared with its larger sister in the main atrium. We start our voyage in Lisbon, an ideal embarkation port if you don’t like big airports and long taxi rides to the port. In the Portuguese capital is pointless to book a transfer when the taxi is always waiting for customer and a trip to the port will cost no more than 35 Euros. Even if was stated on our travel documents that the embarkation will start at 1.00PM, due to our early flight we arrived in port around 10.30AM. We decided to leave the luggage in the terminal and run for a coffee waiting for embarkation procedures to start. The staff in the terminal informed us that they will call the ship to let them know that we arrived already but, to be honest we didn’t expect to board the ship earlier than the official boarding time. Wrong assumption and great proof that MSC Yacht Club service is most of the time above any expectations: in less than 10 minutes the Assistant Head Butler Dani find us in the terminal and in less than another 10 minutes we were in our stateroom – 15016 which was …. READY! I checked my watch and it was 11.15AM…that’s a big WOW!!! Our cabin, 15016, was a YC1 grade, which doesn’t compete with similar cabins on other cruise liners; is not very generous from the space available point of view. A living area gives the cabin the “luxury air”, the walk-in closet – quite small if you care about your appearance on board – is a big plus taking in the account the limited storage space in the room and the balcony is the size of a normal balcony cabin. Maybe the only feature which doesn’t match the “exclusive” marketed image of the Yacht Club is the bathroom: a very small space trying to accommodate a normal size bathtub. A big plus for the deco and colour scheme of the room which creates an elegant, home like feeling. With no doubts the biggest asset of our journey in Splendida’s Yacht Club was our butler Edwin. This was the third time when we had the privilege to have him on board and I was more than happy and please to see that his standards hadn’t change at all. Originally from Honduras, Edwin has the perfect personality and knowledge for his position, recording with maximum care the likes and dislikes of guests and always add a sort of special touch for any requests that he received. Having Edwin for 9 days created a sense of calm. He quietly and discreetly thought ahead and ensured that every detail that makes the day go smoothly happened with maximum efficiency and minimum fuss. With his assistant butler Oleana, a charming girl from Ukraine, the kept our room in a perfect state, with everything being in the same place, the right one, all the time. Is interesting how during the entire voyage we didn’t need to ask for anything, and both Edwin and Oleana, were one step ahead us anticipating any type of requests, bringing a sense of security in our experience in an unnoticeable way. The Yacht Club offers to the guests the “Top Sail Lounge” a perfect multifunctional laid space for any moments of the day: an attentive Continental breakfast service in the morning, a high tea in the afternoon, a pre-dinner drink ambiance in the evening and even a late snack for those looking for a quiet night-cup. A small army of butlers and assistant butlers were always around ready not only to take orders but to suggest our next delicious choice. Anna, a lovely Ukrainian young lady, was an elegant and charming presence in the Top Sail lounge, always ready not only to serve but to have a smooth pleasant conversation with all the guests. The atmosphere was complimented with live music sometimes in the afternoon and evening. I must say that my previous suggestion regarding the diversity of musical acts was implemented and three different musical styles were rotated in the lounge during our cruise. Maybe something more lively will be a good idea, especially in the evenings when the audience was up for some fun. The perks for Yacht Club’s guests don’t end with a nice room and personalised service; even during the day when we were part of different shore excursion, the YC status gave us the chance to avoid long lines and wasting time in different areas waiting for the excursion to starts, like on Norwegian Cruise Line or Cunard. With our tickets, we received the time when we will meet our host in the lounge, relaxing with a cup of coffee, before the excursion starts. The host will escort you directly to the point where the guide will start the tour: no lines and waiting for the elevator, access to gangway or security checks. Smooth and very pleasurable! Another big asset for the MSC Splendida’s team was the Assistant Head Butler – Dani. More than once I was sure that he must have some clones in his cabin because he was always anytime everywhere if you will need any assistance. I mentioned our early embarkation in Lisbon, but Dani surpassed himself in Malaga when he appeared from … nowhere and escorted us straight to the shuttle bus avoiding the long and unnecessary queue. More than that his way to anticipate needs and wishes was more than a skill, it was a talent! One day, before a long tour he overhead myself talking about having a typical Italian pizza room delivery later that day. And what a surprise, at my return in the cabin, a lovely MSC Splendida Special fresh made pizza was waiting with all the toppings that you can dream about. What an amazing little special touch! And the pizza was delicious too! I do hope that, on my next MSC cruise, I will have the privilege to have Dani as a Head Butler, he deserves it 150%. This unashamedly elitist experience vanished when I left the YC and I was wondering the rest of Splendida trying to enhance my experience on-board. No difference with the other cruise ship: a feeling of mass produced cruise, with “must have fun” dictated by a, maybe too energetic, animation team and a service which seems to be rushed and tributary to a general routine and “whatever” attitude. Maybe I exaggerate a little bit, but the difference between YC experience and the rest of the ship is more than obvious. I discover a single “breath of fresh air” in the entire ship outside Yacht Club: Alex a bartender in the Aft Lounge. Originally from Romania, Alex didn’t stop to amaze us not only with his bartender and mixology knowledge but with his positive attitude, his high standard manners, his sense of humour and conversational abilities. Actually he was the only reason for which we were spending couple of hours every evening in quite a noisy and busy lounge filled up with low key entertainment. I was wondering couple of time why Alex was not a presence in the Yacht Club where his skills and talents will be well used and appreciated? What I do like about Splendida lay-out is that the designer manages to create a lot of different spaces with different personalities, able to attract different sub-populations of guests: a cosy piano-bar, a quite trendy disco-club, a bright light “piazzeta” style area, an elegant wine bar or the large glitzy atrium. No matter how fussy you are for sure you will find on-board your favourite spot. And nothing is too big or too much. An intrigue choice is the speciality restaurant; on Preziosa you can choose between an Italian and a trendy up-market Fusion restaurants, but here, on Splendida the only choice was a Tex-Mex! I was a little bit reluctant initially, but, after the first dinner there, the efficient service, delicious food and reasonable price made me to return before the end of the voyage. Moving to things that need to be change if MSC wants to be a strong competitor on the very busy cruise market I think the biggest disappointment is from far the on-board entertainment. On one hand, some acts are on expected cruise ship standards: the duos in the Purple Jazz Bar, Irina - the pianist in the Top Sail Lounge or the excellent Swarovski trio are filling the space and time with decent performances. On the other hand, what I don’t understand is the “talent competition” level of the big theatre shows! On a ship under a flag bearing a history of fantastic Italian entertainment (San Remo, Rai Uno or Canal 5) the dancers and especially the singers made any attempts to watch the shows painful. The lack of interest or personality of the Cruise Director Franco was maybe the reason for the performance of noisy and amateurish animation team, in line more with a cheap holiday all-inclusive resort than a famous cruise line. All the team parties were full of screaming and jumping with the same line dance routine no matter the music! Fortunately, the cocktails in the Aft Lounge manage to ease the pain created by a very annoying animation team. Who told them that good entertainment means screaming in a microphone and rolling on the dance floor? Don’t be surprised that I didn’t mention anything yet about the dining experience on board MSC Splendida. That was, I think, the only downside of our trip. L’Olivo, located at the back of the ship, is the restaurant dedicated to Yacht Club guests and is an elegant Mediterranean ambiance. Unfortunately, our experience on Preziosa was repeated this time on Splendida too: the quality of the dishes and variety of the menus seem to be results of a dramatic budget cuts. Nothing that will remind you of the fresh and simple Italian traditional cuisine. But as I eat to live and vice versa the over-processed and not at all inspired meal choices didn’t bother me at all. Most upsetting was the level of service. A Maitre D’ arrogant and with no manners, a complete absence of standards and consistency in service and a rush and “whatever” service style made me to avoid as much as possible (only 3 nights of 9 dining in the restaurant) the place. If MSC wants to impose the Yacht Club product on the luxury cruise market a lot of work must be done in the restaurant department, where the lack of efficient and professional middle management ruin the culinary experience on board placing the standards of the Yacht Club restaurant on the same level with P&O or Costa main dining room. And that’s not a compliment! What I would like MSC to change? Couple of small but important things: - A restaurant menu and service which match the level of service in the Yacht Club and expectations from an exclusive product - A Concierge Service more focused in finding solutions than using NO as a general answer - A real package to differentiate the different loyalty level of guests to the same standards as other cruise liners. - An entertainment more modern and flexible without the air of a cheap holiday resort. - The extension of the perks associated with the Yacht Club on the entire ship (beverage service for example) I know that nobody is perfect but being a great believer in MSC quality and future, I am sure that the company will start moving in the right direction in the Restaurant and Concierge/Front Desk department to support the amazing efforts and results of the rest of Yacht Club team. For me, MSC Yacht Club is for sure one of the choices when is time to book a new cruise. Is close to what exclusivity and luxury means when I am thinking about cruising. The almost perfect product, the amazing crew and the feeling that pampering is a lifestyle on board MSC ships make me hope that the company is on the right path. That’s way I can’t wait for our next MSC Yacht Club experience: a week on Fantasia in December and a return on Splendida in January. Thank you very much MSC Splendida, thank you amazing crew of Yacht Club team! See you soon! Read Less
Sail Date October 2016
This was our first cruise and we were certainly not disappointed. The ship was fantastic and all the staff were always smiling. Food was very good, all though I was surprised that they could not make a real caparchio. We had a balcony ... Read More
This was our first cruise and we were certainly not disappointed. The ship was fantastic and all the staff were always smiling. Food was very good, all though I was surprised that they could not make a real caparchio. We had a balcony cabin. Lots of space, real nice bed and I loved the balcony. Bars and restaurants are luxurious and the staff were fast to take orders and serve. Entertainment was mostly fun, but off course, some times a bit to Italian, but then again, it's an Italian ship ;-) We upgraded to Allegrissimo package and will certainly do it again. Nice that we didn't have to think about what we ordered. Only issue is the redwines. Italy makes such great wines, so they could be a better standard. Overall a fantastic holiday and we will certainly book Splendida again. about the excursions. We didn't take any, so don't know if they are good Read Less
Sail Date October 2016
The price was very good with cruise nation , beautiful ship very relaxing. Easy check in best we've ever had we were on the ship in 5 minutes and were in our cabin within 20 mins . We took out the £20 per person per day drinks ... Read More
The price was very good with cruise nation , beautiful ship very relaxing. Easy check in best we've ever had we were on the ship in 5 minutes and were in our cabin within 20 mins . We took out the £20 per person per day drinks package well worth it as it covered cocktails spirits beer wine coffees water sparkling wine etc Le Coruna , Lisbon, Gibraltar,Barcelona stayed in Genoa for 2 nights caught a train and ferry to portofino all fab lots of classical , opera and cirquedesoleis type shows food good .There were around 7 courses every dinner time Lilia looked after us well we were put on a table with 3 other couples who were brilliant company .I recommend the steak and tiramisu also good seafood., Singers had beautiful voices . One bar was offering free tapas with a drink , service was slow at breakfast time in Mdr so only used it the once. Read Less
Sail Date October 2016
Value for money cruise, great service, friendly and helpful staff. Plush cabins with pleasant décor. The ship is stunning, spotless, with a great variety of venues to relax and enjoy. Dining is good, although we do miss the ability to ... Read More
Value for money cruise, great service, friendly and helpful staff. Plush cabins with pleasant décor. The ship is stunning, spotless, with a great variety of venues to relax and enjoy. Dining is good, although we do miss the ability to eat when we want with fixed time dining still being the norm and having to share a table is not what we prefer these days. However, MSC did an excellent job of matching us with our tablemates. There could be a wider range of alternative dining venues, as the Sante Fe Tex Mex, although good, is the only real alternative to the MDR. The buffet is a good size, but as with all lines can get busy and so getting a seat can be a challenge. The variety is good and so you won't starve. The opening times are also longer than I have experienced on many other lines. Photo costs are more reasonable than other lines, as are the beverage prices, gratuity is more reasonable as is the daily service fee at €9 pppd. The layout of the ship is really good and so passenger flow is excellent, only access to the Villa Verde restaurant on deck 6 can be confusing at first. Internet access is basic, but far more affordable than other lines. Although you can 'upgrade' to faster service (faster by giving your access higher priority). Entertainment is adequate with the team encouraging people to join in on many occasions, but not forcing you. Plenty of events during the cruise from a 70's 80's evening to a White Party, Gala evenings are still observed with many in formal attire and the photographers are fantastic with the results! Read Less
Sail Date October 2016
We sailed 10/5/16 from Southampton. We were on the MSC Preziosa several years back with extended family and were overall disappointed, so we chose to check out the Yacht Club this time around. Although it wasn't cheap (I think it ... Read More
We sailed 10/5/16 from Southampton. We were on the MSC Preziosa several years back with extended family and were overall disappointed, so we chose to check out the Yacht Club this time around. Although it wasn't cheap (I think it doubled the price for 2 of us), I must say that it was an enjoyable experience and I would consider repeating. Most of this review is focused around the Yacht Club experience. Easy, stress-free embarkation, led by a butler to our room even though we arrived 11am. A small 30 minute immigration delay and then we were on board. Cabin-15019, nice layout, spacious (But not really to a suite standard for size on some other mainstream lines), good storage and nice but small bathroom with tub. There was a refrigerator that was restocked daily with water, snacks, alcohol, all complimentary. Ice buckets refilled, fresh fruit, newspaper daily, and slippers/robes in the room. Also of course, the butler, who seemed to have a 6th sense on our whereabouts. We would leave the room for just a minute and magically he would appear to clean, each morning. We had wished there was a quick evening clean up included, as often times our room service trays were still on our table as we arrived back to our cabin each evening. There was also complimentary room service which was quick and tasty, but very limited in selection. We missed ordering full in suite breakfasts like we did in a standard cabin on our last Celebrity cruise. However, we really enjoyed ordering beer/wine from room service as we got ready for dinner each evening. The pool bar area had a wonderful breakfast each morning. We really enjoyed going out for a relaxing, quiet breakfast each morning. Compared to the chaotic buffet, this was a completely different experience. There's a small buffet with some eggs, bacon, and potatoes as well as some pastries and fresh cut fruit. On request, each day I was given toast as well. Service here was quick and efficient. It was never busy. On a port day in La Coruna, my husband and I wanted to just stay behind and relax and we were the only 2 people on this entire deck for about 2 hours which was amazing. There is also a small pool and 2 hot tubs here, and they did get quite busy on the days where the sun decided to make an appearance. The Top Sail lounge was a great place to grab a drink or a quick snack. Probably our greatest disappointment is that this indoor lounge allowed smoking. At times, it got overwhelming and we had to leave. This should not be allowed, it is time for a change here. People can go outside if they really need to smoke, why should the rest of us have to suffer? Anna, who is Ukrainian, was a pleasure to talk with. At times, especially later in the evening, it got very quiet and boring in here, so we would leave to go explore the other lounges on the ship, outside of the yacht club. Unfortunately, drinks were only included in the YC area, so we spent quite a bit of extra money on a drink package that worked throughout the entire ship. We dined at the YC restaurant only twice, but both times were very good. We had alot of family members on board who did not stay in the YC, so we often joined them for dinner in the main dining room. Food and service were fairly average here. In the beginning, the waiter seemed a bit annoyed by our loud and boisterous group. He soon mellowed out and we got along well. We had a birthday for a 10 year old in our group, and he truly went above and beyond to ensure it was special for her, with singing and a cake. And for our experiences on the rest of the ship: We tried the tex mex specialty restaurant once, and it was delicious. It was a little surprising that the chef refused to make a small modification on my entree, but I overlooked it. The ship itself was absolutely breathtaking! It was spotless at all times. I think we went to 3 of the shows. 2 were great, and one wasn't so good. I think Dante's Inferno was enjoyed by all. Casino was fun too, but again, there was a real issue with the smoking indoors. The night club was fun we stayed out way too late on most evenings! I also went to the Spa and had an absolutely amazing massage. I went to the hair salon, and did not have the same experience. I had made a reservation for 2 people and they could only find one of the reservations. It got a bit uncomfortable, but I stood my ground, because I had made the reservations only hours before. The Cuban staff were a bit stand offish, and the styles were average, not great. We left feeling a bit disappointed, rather than excited. It was chaotic at best trying to get off the ship with so many others for our day in Lisbon. It took about an hour and was very frustrating. Another disappointment was all the drink charges on our bill, when we were in the Yacht Club and had bought a drinks package for the rest of the ship. The concierge took care of them, since they were all in error. My biggest concern with the Yacht Club Concierge (and the reason I would second guess another sailing on board) was our disembark experience. I reviewed the bill and again found errors. It appeared that the hair salon had billed me for myself and 2 children although it was just me and one child. I assured her there was not another child and she seemed to not believe me. She called the hair salon, who continued to insist that I had brought 2 children, which was ridiculous and untrue. She called the hair salon again stating that I disagreed. They continued to insist that i wait while they locate the signed receipts for the visit. I wasted about 20 minutes more, until finally they called up and said they made a mistake. The concierge apologized, but it was too late, a very bad taste was left in my mouth. All this over 30 Euros. By this time, it was late in the disembark process, and the butler led us off the ship into another extremely chaotic experience of cutting people in line and getting angry looks and comments from all the people who were patiently waiting. It was actually quite embarrassing. However, it was such a nice touch to find our luggage awaiting us in a small private room away from the crowds of 1000's who were hunting for their luggage. Overall, this was a fun cruise and a great experience and we very much enjoyed the YC. Is it true, 5 star service? No. Was there value for the money? Yes, and I would most likely do it again. MSC needs to implement small changes that will have a huge impact on the service level. Staff training would lead my list. In addition, add some longer sailings and broaden the port times. I think we had a day in Barcelona from 9-3, which isn't enough time to enjoy a city. You need full days in port, not 4 or 5 hours. Add all inclusive throughout the entire ship for YC guests. Read Less
Sail Date October 2016
This was our third cruise on MSC Splendida and our seventh MSC cruise in total, having been twice on her sister ship MSC Fantasia and also on the Lirica and Armonia. The cruise departed Southampton on 5 October, heading towards Genoa ... Read More
This was our third cruise on MSC Splendida and our seventh MSC cruise in total, having been twice on her sister ship MSC Fantasia and also on the Lirica and Armonia. The cruise departed Southampton on 5 October, heading towards Genoa via La Coruna, Lisbon, Gibraltar and Barcelona, having set off from Hamburg two days prior. The cruise was booked via the MSC Voyagers Club Selection, which is their reward scheme. We got an incredible deal and packaged the cruise with a stay in Lake Garda and Milan before flying home. Embarkation at Southampton was quick and efficient. Our boarding time was 3pm but we were onboard by about 12:30, despite my other half having put the cruise paperwork in the main luggage and this being sent to the ship before we’d checked in! Splendida is an absolutely beautiful ship, there is no doubt about that. As we boarded the ship we were ushered in to the main atrium area, which is just absolutely stunning. There are bars on three levels, deck 5, where there is a grand piano and seating area, deck 6 where there is the mixology bar, serving all the usual drinks plus expertly crafted cocktails and deck 7 where there is the coffee bar. All of these decks are linked by two sweeping Swarovski crystal staircases, which apparently costs €5000 per step! We headed to our cabin to collect our cruise cards and found a tray of chocolate covered strawberries and a bowl of fruit in the cabin from MSC. Our balcony cabin, on deck 10 (cabin 10114) was of the usual MSC standard, with a large double bed, plenty of wardrobe and drawer space, shower room and sofa. The beds are high enough of the ground to allow you to store your suitcase underneath which is a bonus, we have been on cruises or at hotels where this hasn’t been possible. Having picked up our cruise cards we went to the buffet for a spot of lunch and were immediately greeted by a beaming smile and hello from the waiter who had looked after us at Christmas on MSC Fantasia. When you consider how many guests he must see over the year it’s quite something to be remembered. Following lunch we headed down to the piazza area on deck 6 for a glass of champagne, no surprises that the crew in there recognised us too and made a fuss of us being back. Whenever we step foot on an MSC ship, my partner and I look at each other and think ‘we’re home’. The piazza is a great area for people watching. It’s set out like a small town square with a couple of shops around the outside and iron tables and chairs on a tiled floor, with some tiled benches for extra seating. There are excellent cakes and ice creams available here (at an extra cost, depending on your drinks package) and we often skip dessert at lunch and come here for a cake and a glass of champagne for afternoon tea. Following the muster station drill it was time to change for dinner. We were on the first sitting in the La Reggia restaurant. Although we had requested a table for two we were on a table of eight, six of us English and an Australian couple, they were a great crowd therefore we didn’t look to move to a table of two, had there been one available. Every night we were nearly the last table out of the restaurant as the conversation just kept flowing between us, with plenty of laughs and discussion thrown in. Your dinner guests really can make a holiday in that respect. A lot of people seem to complain about the food on MSC. What I would say to them is don’t go with the expectation that you’re going to have steak and chips every night. MSC is an Italian cruise line, the Italians like to take their time over dinner and have up to seven courses, with an appetizer – perhaps prawn cocktail, smoked salmon or something like that, then a salad course, then soup, then pasta or risotto, an entrée, dessert and cheese. You don’t have to have every course. My advice would be to try a bit of everything though! With so much choice on the menu I do find it hard to believe that people can’t find something they like. Food is very subjective, but my favourite entrées are duck breast with sour cherry sauce or the roast prime rib of beef. Breakfast and lunch in the restaurant has altered since we first started cruising with MSC, there is now a ‘bistro’ concept in the MDR, which consists of a buffet area in addition to the a la carte options. You can order from the menu and help yourself from the buffet selections. The advantage of this is that the deck 14 buffet gets incredibly busy at peak times and it can be difficult to find a seat. In the MDR you are shown to a table and have waiter service, much more civilised. There are also items on the menu that you wouldn’t get in the buffet such as smoked salmon, eggs benedict etc. The evening entertainment was varied, and some of the theatre shows very impressive. On one night the lead singer in the show ‘Amour’ which is an opera gala was ill so this was cancelled and another show put on in it’s place. Amour was then shown in the afternoon of our final day at sea, I’m so glad we made time to go and see it; the show was really good with an amazing sound, backed by a pair of violinists and a pianist. As Splendida has so many bars and defined areas, there are so many different acts you can see. The Purple Bar was a great spot to watch Irena, a European singer who sang both English and German songs. We got to know her over the week and on our final night she actually changed her line up and sang a song from her other set that we’d told her was our favourite! The Inoteca wine bar has another grand piano, the pianist in there played a mix of songs from musicals, classical and old favourites. This is a great spot to sit and they have some wonderful wines available and will bring you some tapas to go with your wine. The service in here was excellent, with the two waiters Ivan and Ivan working well together and always with a smile on their faces. The Aft Lounge is a bit of a party venue, with a dance floor and a proper band playing the usual party type music, and the animation team having fun and encouraging people to party. In terms of the ports visited, they were all very nice with plenty to see and do. La Coruna is a very pretty town, however it turns out we visited on a local holiday day and a lot of the town was shut, with the exception of churches, museums etc. We didn’t go to the Hercules tower, although we sailed out past it and got a few good photographs from the top deck. Sailing in to Lisbon was a wonderful experience, going underneath the bridge – I was on the top deck and wondered whether we would make it underneath, there can’t have been much more than ten feet between the very top of the ship and the bottom of the bridge, or at least it seemed that way! I was sad to leave the ship as we had such a wonderful time, with no problems whatsoever. We did encounter a few English people who had decided it wasn't for them as they were used to Cruise and Maritime - MSC is a world away from CMV's offering, so I can understand why they didn't enjoy it. Read Less
Sail Date October 2016
Excellent & Faultless!! We booked this cruise with a group of friends [agegroup 25 - 70 English] because it included the drinks package. One couple had only cruised with NCL and we wanted them to experience different standards. ... Read More
Excellent & Faultless!! We booked this cruise with a group of friends [agegroup 25 - 70 English] because it included the drinks package. One couple had only cruised with NCL and we wanted them to experience different standards. My brother is Black membership level we are Gold so knew what to expect. We made our own travel arrangements via our personal travel agent, my brother, cruise specialist of North America Travel Services, for transportation to Southampton and return flight British Airways to LGW airport. Then booked a 9 seater Eurpoacar vehicle to transfer LGW to LBA. Embarkation was unbelievably smooth and were able to acces our cabins imediately. But, we did find it strange to have to open our cabin & fumble in the dark for our key card to activate the lighting system! Then we had 24hrs to register a credit card to the account [usually done landside at check in.]-- this needs addressing by MSC as not the best sustem BUT our only complaint on the whole cruise.Faultless! I must mention that we have cruised on Luxury cruise ships, to mid market, to freestyle - American, English & Italian. The ship is Prestine - the hygiene policy is amazing! The Inside cabin was the largest we have ever experienced. The staff were happy, with the ability to open a conversation and confiem we were having a good time. Our steward was incedibly attentive as if we had our own personal butler! asked for extra hangers -immediately a dozen New hanger were delivered - not damaged tatty hangers left by past cruisers! We have enjoyed MSC precviously but the food has never been above average - this time far, far improved.- Tip think Italian in choice and even timing - lunches fantastic. We had read the buffet at breakfast was chaotic so decided to eat less and enjoy a wake up call & breakfast in our cabin. super arrangement, always on time & coffee very good. The wake up stretch and zumba and dance classes excellent and fun! The facilities and bars were so good we only managed to make 3 shows but very good, taking into account the constraints of language. we didn't use any MSC excursions but made our own plans. However the limitations of the restricted port visits MSC are know for did not restrict our plans or sightseeeing. i.e. In Barcelona we disembarked at 8am for a leisurley stroll on La Ramblas experiencing it coming to life! I reiterate the staff were happy and enjoying their jobs.This is the essence of the passengers having a great cruise! Thank You MSC we will be back to enjoy yet another fantastic cruise! Maybe possibley organise the disembarkation better - I had to find a little fault! Read Less
Sail Date October 2016
The majority of the people who have written reviews have all said that the reason they booked was because of the price of the cruises offered by MSC. This is the reason I booked a cruise for myself and my son on the MSC Splendida. ... Read More
The majority of the people who have written reviews have all said that the reason they booked was because of the price of the cruises offered by MSC. This is the reason I booked a cruise for myself and my son on the MSC Splendida. However, be warned - the "hidden" costs make this a cruise which is not as good value as you think. The "hidden costs" include added a daily charge to your cabin for the number of people in it. Every time you use something on board they charge you for it irrespective of whether you have a drinks or game package. This is what they call a "service" charge. I would have no objection to paying such a charge if I felt I received a "service". At the end of a week in which we ate food I could have made myself with a microwave in my cabin, we were charged 161 euros. We paid for a drinks package and although the drinks were not charged, a 15% service charge was added on to our bill which was equivalent to the cost of the drink if you had paid for it. You are also charged 15% for the pleasure of eating in their restaurants - based on the cost of the food if you had paid for it. You pay service charges for everything you eat or drink. If they could find a way of charging you for breathing I have no doubt MSC would do so. The entertainment was so bad we paid for a "games" package which included entrance to the F1 simulator, 4D cinema and bowling (obviously paying a service charge on top). Unfortunately only the 4D cinema was working after day 1. Both the bowling and F1 simulator were out of action. When I complained to MSC on my return they said they apologised but the policy of MSC was that they would put a notice on the machines to say they weren't working. If it wasn't so pathetic an answer it would be laughable. Think very carefully before you book - the food is luke warm and of poor quality, the entertainment is aimed more towards Italians and Germans, there are services charges on everything (obviously), the staff don't have to try at all as they are getting a tip whether they deserve it or not. This is not a cheap cruise. MSC have now offered me a 5% discount on my next cruise as compensation for being charged an additional 161 euros for a week that I would prefer to forget. How kind. Read Less
Sail Date September 2016
Having read varied reviews we went on MSC with low expectations but hopeful, as my husband understands Italian we may find experience better than others who have reviewed it. In fact the announcements on this trip started in English ... Read More
Having read varied reviews we went on MSC with low expectations but hopeful, as my husband understands Italian we may find experience better than others who have reviewed it. In fact the announcements on this trip started in English followed by German, Italian & more! I guess it depends on which nationalities make up the passenger list. Boarding-Very swift. We waited for 15 mins seated and then queued for 3 mins and then straight on and cabin ready for us. Cabin-14235 large with enough storage. Kept clean by attendant. Good balcony size - great to have breakfast on! Some engine vibration from engine when docking or turning and one night felt movement across English channel but ok. Tip: Take fridge magnets to hold back material shower curtain and put up notices/tickets in your room! Food- all good. I actually preferred the buffet where you could pick what you wanted and in the desired quantity. There was pizza slices there daily and a good fresh fruit & salad choice. Also quite a bit of vegetarian choices. We did go to dining room on a couple of occasions and it was fine but a little chaotic with a mix up of food and drinks orders but acceptable and understandable. We had breakfast in room each morning at no extra charge. This made it pleasant to ease into the day before the time off the ship. It always seemed to arrive early and staff were very good. Ice cream just wonderful at plaza and included in package. Staff- were great. Friendly and eager to serve drinks in all bars regardless whether we had package- which we did. Customer service desk always helpful too. Entertainment- not the best but acceptable. (Similar rating as Thomson but not RC or NCL Epic!) Flamenco was on twice in a week and while I enjoy it didn't want to see it twice! The Saturday show with contortionists and acrobatics was great. Someone told me the guys from 'cirque du soleil' have been training them- it showed! It was brilliant. Music in bars was varied. The best was the classical music but there were never seats so get there early if you like this kind of entertainment. Other singers were just not that great. I couldn't get English Chanel on TV other than news and really missed having music to listen to in the room. It is a shame they don't put on movies in the theatre. Excursions- we did our own thing and having researched well we found some amazing places and all at a fraction of the cost of the ships trips by using public transport. We enjoyed all the ports we visited thanks to my research beforehand. Disembarkation- at Southampton-U.K. Customs insisted on a face to face with all on the ship when we left (even those staying on ship!) This meant we queued for an hour to get off but this was not MSC's doing just UK being cautious I guess. Would I travel on a MSC again? Absolutely! The ship was impressive and food excellent so great value for money and good selection of ports. Next time I will make sure I bring my own music to listen to and perhaps a film or two on my iPad to watch. Read Less
Sail Date September 2016
We chose this cruise for many reasons. It started in the U.K., an easy and inexpensive place to reach from the U.S., and also because we were looking for something where American's would be few and finally the price was very ... Read More
We chose this cruise for many reasons. It started in the U.K., an easy and inexpensive place to reach from the U.S., and also because we were looking for something where American's would be few and finally the price was very competitive. But the problems with MSC began almost immediately. Their web site is just awful! The site almost seemed designed to confuse and frustrate the user. One example, the first time you login with your name and booking number it nags you into signing up for their "Voyagers" loyalty program. So I signed up. I now had a Voyagers club users name and password, this I was told by the web site would "simplify" using the site. LOL, no it did not! I would sign in with the Voyagers club account and the first three times I had to go through the password retrieval process because the site would not remember any of the passwords I had chosen. So I returned to signing on with name and booking number, and of course it just kept nagging me to become a "Voyagers" club member, which of course I already had. Well about a month later I tired logging on again with the "Voyagers" club account and it let me in, but now the account had no record of my booking. So at this stage I have two accounts, first the one where I logon with booking number and name, and the "Voyagers" club account which has no record of any booking. Several calls to MSC never resolved the web site usage issue. Anyway, two months before departure we contacted our travel agent and asked them to inform MSC that we would be disembarking early at Le Havre (last port of call). In a subsequent phone call to MSC (because I was unable to use their web site for anything!) they verified that they had been told of our early disembarkation plans. And this small issue turned into one of a multitude a small annoyances and hassles. This again became a problem when it came time to check in (online of course), well it didn't work..of course. So I once again had to call our travel agent, they contacted MSC and checked us in, I was told I'd receive an email with 24 hours with the tickets and other documents. Well two days later I had not received the expected email. So again I called the travel agent, again they call MSC. Finally, a day later, I receive the email with the tickets and other documents. And for each of the next FIVE days I received another email containing the same information, but oddly several of those emails were visually very different...so strange. Anyway pressing on, we arrived in London a couple days early to do some sightseeing, then on departure day made our way to Southampton. Check-in was efficient and remarkably unwelcoming. When we stepped in front of the MSC agent at the cruise terminal we handed the man our documents and smilingly said "hello". He snatched the documents from my hand without a word and barley a glance. He spent the next couple of minutes keyboarding and staring at his laptop. Beginning to wonder if there was some problem I asked the fellow, "problem?", there was an immediate and curt "no", again without bothering to even look at me. After another minute, or so, he grabs a couple of sheets off a printer hastily stamps them and hands them to me saying "OK". Thus official "welcomed" by this warm and hospital MSC crew member ,we then made our way on board. First stop, the obligatory photo with a ship's wheel and photo of the Splendida in background. Then on board to the "Reception-Guest Services" lobby on Deck 5. My first thought was how cramped and tiny it was compared to the photos of it in MSC marketing materials. Once again we show our tickets and then have a photo taken for id purposes and are instructed to proceed to our room where we'll find our "cruise card". So off to the room ,12166, it generally looked as accepted from the photos I had seen. I had known from deckplans that I had been assigned a a joining room. In my mind I thought of a similar hotel room, where ajoining rooms are separated by a door on each side, which provides from some sound insulation. Well in this case it was a single very thin hollow door. I would spend the next six nights listening to coughing/hacking, drunken cackling and idle chatter in male and female blue collar English accents..it was like there was a TV in the next room constantly playing some bad british sitcom. So after a brief stop the room we were off the the Bora Bora Cafeteria, which at first seemed OK. But as the days wore on it kept getting progressively more unappetizing. I actually believe that the quality began taking a noticeable dive on day two and just kept going, but part of the grossness was discovered as we started paying closer attention. For the most part of food was terrible. There were a few exceptions but by and large most of it was of shockingly poor quality and sloppy preparation. Some of it was just simply inedible. Here is an example; late one night we decided to avail ourselves of the buffet and a salad sounded like just the thing. Well hunger quickly turned to revulsion when I got to the salad bar. It doesn't seem like fresh clean lettuce would be much to ask for, or deliver. But, there before me was the most nauseating excuse for lettuce I had ever seen. It was literally slimy green and brown water logged chunks. The food throughout the trip was unbelievably bad. It was few evenings later when we realized that the same specials served in the "restaurant" were the same as those served in the cafeteria. It was soon crystal clear that all the offerings in the "restaurant" where exactly the same as those served at the buffet. Well so much for the pretense of dressing for dinner only to be served luke warm cafeteria food. Of course it was no surprise to discover that room service fare was also from the cafeteria. And odd things about the food service just kept coming up, like the fact that they will NOT serve coffee during dinner in the "restaurant", not even with desert. OK, so the food was simply awful in just about every way. OK! Now on to the public rooms. The Splendida is a large ship even by modern cruise ship standards, yet all of the public spaces seemed cramped and some simply claustrophobic. And perhaps it's Italian notions of what is sophisticated but all the public rooms were a bizarre combination of dark reds, brass, chrome and mirrored surfaces and it was that way just about everywhere. It was hard to tell where you where because much of the interior looks the same. There was not one grand or inviting room on the entire ship. It all had the look and feel of cramped and plastic shopping mall. On to "Guest Services", I'm sure working on a cruise ship has it challenges and is likely a hardship in many way, but still your in the hospitality business, would it kill you smile and maybe make eye contact? With very few exceptions the crew and hotel staff seemed like the only thing they hated more than life itself was the guests. I don't think I've ever seen a more poorly trained and supervised hotel staff anywhere. If they are trained in anything it was excuse making. Every single contact with guest services staff was a frustration. Rude, incompetent and completely indifferent. On one of the many occasions that I had to go to "Guest Services" I was the only person in line. There were two men standing there chatting and entirely ignoring my presence as if hoping I would simply go away, no acknowledgement of any kind, until I insisted on being noticed. And it was much the same every time I came into contact with "Guest Services" staff. They seemed very well rehearsed in the delivery of excuses. In fact, I heard staff deliver the same excuses to other guess verbatim. This was the staff I had to deal with when on the first night I asked for my room to be reassigned because my loud next door neighbors were also smokers. When I went to "Guest Services" about this issue I was told that smoking was not permitted in rooms or on balcony's, but that a room reassignment was impossible because they were fully booked, but they would take note of my concern and advise me if a alternative room became available. As far as I can tell no staff ever asked the neighbors not to smoke because they never stopped. And so it went for the whole trip every time it became necessary to come into contact with "Guess Services" I simply braced myself for shockingly bad service. Example; our travel agent notified MSC of our early disembarkation two months before the sailing, yet when we inquired about it on board they claimed to have never been notified, even thought they had confirmed this to be personally on the phone months before and blamed "your travel agent". And of course they made it a hassle because they viewed it as being notified at the last moment. I could go on and on with the seemingly endless shortcomings and disappoints with this cruise. But lesson learned, I will never sail MSC again. With all that said where there any good things about it? Sure, a couple of positive things are noteworthy. The ship itself seemed generally clean and well maintained. The safety drills were well managed and effective and in this regard the crew seemed well trained and led. The very best thing was our hard working, friendly and responsive cabin attendant. I feel bad that I don't remember the young mans name because he deserves mention. Oh and a mention of one final annoyance, the gym. It's hours were so limited as to make it inaccessible not to mention that in order to access it during its very limited availability you have to run a gauntlet of sales pitches through the spa to get there. All in all a poor cruise experience. It was like being stuck on an overnight ferry for six nights. Read Less
Sail Date September 2016
We chose this cruise because it was inexpensive. Also we had the drinks package. This ship does not cater for English people. The cabin TV had 2 channels in English, both news channels, out of forty available. Little things like no ... Read More
We chose this cruise because it was inexpensive. Also we had the drinks package. This ship does not cater for English people. The cabin TV had 2 channels in English, both news channels, out of forty available. Little things like no tea spoons in the buffet restaurant, just wooden stirers like McDonald's. Also no brown sauce, and the wine glasses were plastic. This is not 5 star dining. No daily announcements of activities at all ever! People wandering around lost and confused. Never heard the captains voice once. Shuttle buses were not free. Excursions expensive.entertainment ok, but generally poor. Daily activities pretty much non exhistant. Disembarkation was a fiasco. Spent nearly an hour in a passport check on board, and then another 30 mins waiting for our luggage in the arrival hall. All in all, a disappointing overrated cruise line. No organisation, and poor service. Go Cunard, P&O, Princess, every time! Read Less
Sail Date September 2016
I chose this cruise based on the price and ports of call. The ship is big and beautiful, although the décor is so reflective (shiny/mirrored) that we had a hard time with finding things at first. It has a lot of sparkle everywhere. ... Read More
I chose this cruise based on the price and ports of call. The ship is big and beautiful, although the décor is so reflective (shiny/mirrored) that we had a hard time with finding things at first. It has a lot of sparkle everywhere. Balcony rooms were so affordable that we booked one, and the room really was great. The shower was really small, that didn't bother me, but was not easy for my husband. The staff is generally not as friendly as the people on previous cruises. We have always enjoyed meeting the staff and chatting with them, but really didn't have much chance to do that here. Our cabin steward was really great. Our head waiter at dinner warmed up after a few days. The expectations we had were based on experiences with several pervious cruises (on Holland, RCCL, Carnival). On those, we always got announcements and clear notifications of when we could get off the ship. We didn't have that here. We missed some time on land at the first stop because we were waiting for the announcement. What they did do well was use several languages for announcements we did get. The food generally was not good. My best advice is don't take anything that lists 'Meat' as an ingredient, not specifying beef, chicken, or pork. . It's some kind of mystery thing that looks and smells like Armour Potted Meat and is reminiscent of canned dog food. If you're contemplating this cruise, buy a can and open it up to check it out. That will help you remember to not choose the wrong dish. My husband ate something that made him violently ill in the middle of the night. They use this mystery meat as stuffing for cannelloni and some other dishes. The chicken breast (always available) was good; some of the beef at dinner was ok too.They use a heavy hand with salt - their au gratin-type potatoes were so salty we couldn't eat them. You're good to stay with cold cuts, salad, fruit, and vegetables, and bread, and soup (which was almost always very good). We made a lot of sandwiches. Maybe it's just an American taste that we are used to higher quality meat. Just be prepared. There weren't a lot of Americans onboard, so of course they will cater to the tastes of their primary clients. The entertainment was fabulous - classy, well-executed, and entertaining. They put a lot of effort into making it top notch, unlike some of the poorly chosen entertainment we experiences on an RCCL cruise that made harsh fun of larger people and sprinkled everything with lewd jokes during the family hour. (I believe that was because the RCCL Cruise Director was an X-rated comedian.) Since that experience, I had not been too interested in the entertainment, but the Splendida entertainment turned it around. The ports were good. Many choices. Hamburg was not as good as the others, but you could instead take a train to Lubeck. There really isn't that much there, since a lot of the city was leveled in a bombing campaign during WWII. MSC does a lot of ports of call for the price, which is one of their strengths. I must emphasize that you need to research the transportation at these ports yourself; you will not get help from them. In a couple of ports (Zeebruggen and Hamburg) they offered a shuttle to/from town @ 15 Euros pp Round Trip, with runs throughout the day. It's a pretty good deal. You can do Brugge cheaper, but there was a transportation strike the day we were there. We bought the ship excursion for Paris, which included a boat ride. We were supposed to have 3 hours on land but barely had 1.5 hours and had to use that to eat lunch. This was NOT the fault of the driver or guide; it was just traffic. We still enjoyed it a lot and saw so much from the drive into town and boat trip on the Seine. My husband says 'never again' but I'd consider it for the price and value, and because now I have the right expectations and can avoid eating the wrong things. I think there is a lot of potential with MSC. Read Less
Sail Date September 2016
As a lifelong American, I enjoyed my European cruise on MSC Splendida VERY much. It was a peaceful, comfortable, cultured trip which I wasn't expecting due to reading previous negative reviews. I didn't encounter hoards of ... Read More
As a lifelong American, I enjoyed my European cruise on MSC Splendida VERY much. It was a peaceful, comfortable, cultured trip which I wasn't expecting due to reading previous negative reviews. I didn't encounter hoards of people who refuse to "queue". And although very sensitive to cigarette smoke, it wasn't a problem on Splendida... in fact, it was the LEAST-smoky casino of any cruise ship I've been on. (This is my 7th or 8th cruise, and all previous sailings were on Carnival or Royal Caribbean.) I was surprised that the ship NEVER seemed crowded at all. Almost all the room categories were sold out a month before sailing, so I'm not sure where everyone was. Fastest embarkation (Hamburg) that I've ever experienced on a cruiseline. The evening shows were singing & dancing. It was the same 8-or-10 performers every night, just like Carnival, so it got a bit boring and I skipped a few shows. I will say that these performers were definitely a higher caliber than Carnival's. Their dance/language training was obviously more sophisticated. (Of course, Royal Caribbean is still the best entertainment at sea, in my opinion, because I prefer the broadway-style musicals.) I'm not sure if Splendida's emcee was the cruise director or not. He didn't waste a lot of talking talking about himself... he just got right to the point, introducing the evening show. He spoke in English first, brief and succinct, then repeated it in 4 or 5 other languages. Other things that were also superior than my American cruise experiences: --No annoying announcements or sales pitches over the intercom. Awesome. --There was always room in the hottubs. Maybe it was due to cooler temps during our week. --The atmosphere on board was noticeably calmer than the rowdy Carnival cruises or crowded noisy Royal Caribbean ones. --The itinerary was ambitious, and the ship allowed more time in each port than they had previously advertised. --The wine bar gave unlimited delicious free appetizers when you purchase a bottle of wine. --I noticed the age-group was a bit older than my former cruises, which is probably why everyone seemed so well-behaved. --Didn't have to tip extra to anyone or feel obligated to provide financial support to MSC employees. MSC instructs passengers not to tip extra. $9 tip/day is billed to the cabin. The room attendants did their job efficiently. The table servers were johnny-on-the-spot and didn't get overly social, but conversed briefly if we engaged them. There was always someone waiting to serve us if we needed anything. --Formal dining room gave free bottled water to American passengers. (Each evening, you have to sign the receipt for $0.00). There weren't many stores on-board. MSC didn't try to make this cruise all about their company. It was such a noticeable difference in attitude! I really appreciated not being exposed to a hard-sell throughout the cruise. Actually, I do remember the buffet being too crowded a couple times. We took our breakfast to our room twice. Buffets on American ships have the same problem. Only 2 disappointments: --Wi-Fi was sometimes too slow to use in the cabin. It was noticeably better in the public areas, and Guest Services confirmed that. You absolutely MUST log off the Splendida system at the end of each session, then disconnect your device, or it may use up your data allocation. --The formal dining staff didn't do a song/dance during the dinners. It's okay, though... it's sometimes a bit of a "Dance, monkey, dance!" on the American cruises & their waiters probably hate being circus performers. I would definitely cruise with MSC again. No hesitation at all. Overall, I still think Oasis-class and Freedom-class ships (Royal Carib) are the best, and the Caribbean climate is warmer, but passenger behavior was better on MSC, and the European port destinations are obviously classier and safer than the poor Caribbean islands whose economies are dependent on the cruise industry. Read Less
Sail Date September 2016
I chose this cruise because I wanted an easy dis- and embarkation port for my parents who don't like air travel and who live in the Netherlands. Unfortunately my parents at the last moment couldn't travel and I decided to travel ... Read More
I chose this cruise because I wanted an easy dis- and embarkation port for my parents who don't like air travel and who live in the Netherlands. Unfortunately my parents at the last moment couldn't travel and I decided to travel alone. Embarkation was easy as not too many passengers joined in Amsterdam. There was some confusion about my parents on the boarding document, but when the MSC assistant checked the system it seemed that the stateroom that was intentionally for my parents was already occupied by others. By the way no question about the reason or any sympathy what so ever. When I came on board I was attacked by a lady who was offering me an all inclusive drink package. I told her I wanted to give it a thought but she insisted there were just a few packages for that price left, so I took it on the spot. Later it seemed she lied about this, because it was offered everywhere and at any moment. Think it is quite something to lie in order to sell. The ship looks well maintained and also the stateroom looked in good state (except for some stains in the carpet). The food throughout the cruise was really inedible. Cold, no variety and very unhealthy. There was always enough space to sit. Your dining table is assigned and having diner with people you choose is only possible in the buffet restaurant. Sailing with ship is very quiet and MSC was very punctual. The ship always moored at the most remote berths and I am glad I can walk well, because shuttle service towards the city was always offered at an extra fee, sometimes as high as €15, like in Hamburg. Gym was excellent. Entertainment was very average and somethimes I felt like being on that cheap wedding party. The single travelers get together as announced in the daily program never took place (yes, I was on the right time at the right place). A true pity as there hardly was any interaction between the passengers nor with the crew. A few exceptions. The one time I had a talk with one of the hosts he started to tell me about the many beautiful Russian ladies on the ship and how he would like to sleep with them (really!!?!). Not the way to talk about your guests with other guests. On gala evening there were also people in shorts and with slippers in the buffet restaurant and this discribes best the fellow passengers. As for the service on board it was mostly swift but extremely impersonal. There were also some very kind crew members like Denys and Marcio who really deserve a promotion to become a trainer for customer care, to start with all the officers who do not speak with guests at all but only parade around the Italian way. At last without any explanation we arrive in Amsterdam at 10.15 instead of 09.00, meaning I had to change my flight. This was probably unforeseen as it wasn't communicated until the day before. All together if you are lookin for a nice cruise experience, where you meet nice new people and can have diner in nice settings and enjoy real good food, try to avoid MSC. If you like fast food and like to eat a lot, if it is not important to meet people who can maintain a conversation and are well mannered, this might be the cruise line for you! Read Less
Sail Date September 2016
MSC Splendida Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 5.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 3.0
Service 5.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.7

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