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Sail Date: May 2017
We decided to book a cruise because our friends recommended and they also told us about the yacht club. The service in yacht club was excellent and even our diets (gluten free and lactose free) were professionally taken care. We ... Read More
We decided to book a cruise because our friends recommended and they also told us about the yacht club. The service in yacht club was excellent and even our diets (gluten free and lactose free) were professionally taken care. We experienced interesting excursions. Specially we would like to mentioned the excursion to Portofino when we were in the port of Genoa. The ship looks massive outside but as soon as you are inside you forget it. The design is subtly done and you can move from one beautifully decorated space to another. In my opinion the cabin's interior was rather dark, otherwise everything was fine. There was enough space for your clothes. Because of your diets we decided to dine in the yacht club restaurant every night. They could take care that our meals were specially prepared for us. Additional spice to the dining brought the play with the dress codes. Read Less
13 Helpful Votes
Sail Date: May 2017
We are a couple on the 60´s, more than 10 cruises before. Nice looking ship. Very port intensive cruise. Price below competitors. Good bars and lounges. Service very attentive. The line attitude looks cheap, and charge for ... Read More
We are a couple on the 60´s, more than 10 cruises before. Nice looking ship. Very port intensive cruise. Price below competitors. Good bars and lounges. Service very attentive. The line attitude looks cheap, and charge for everything. No toiletries even in a suite. If you buy a drinking package, the only beer available was Heinecken; wines spumante, red, rose and white, period; no choices. Good coffee and liquors in the package. Excellent bars and lounges with above average live music. The main restaurant is very nice, the service is good. We consider the service organization very professional. But, and is a very large but, the food was served in small portions, the ingredients were not first quality (i.e, sirloin steak was not in the menu) and in general the taste and whole experience was far from a satisfactory one, even the pasta and rissoto were not al dente, considering MSC is an italian line. The buffet lacked quality and space organization. Read Less
Sail Date: May 2017
We spent a good week because the family company we had was great, but the service on the cruise is better. I have been to other shipping companies and this was the first time with MSC and I think some services are better. To start the ... Read More
We spent a good week because the family company we had was great, but the service on the cruise is better. I have been to other shipping companies and this was the first time with MSC and I think some services are better. To start the tour service, I think they should take care of the explanations of the excursions to the clients, they do not give enough information. The dinners are very monotonous, there is no animation of any kind, for example, dinner of the captain and the captain? He does not come to dinner, you go to take a picture with him .. it should be him who comes to see his customers. Dinner in white ... And ...? if .. people wear white And ...? I do not see animation or support on the part of the waiters and so all the nights ... The animation for the day a little loose ... the daytime entertainers do not look for customers, they do not encourage them to go out and participate ... they are not animations that encourage them to participate. We took a person with a wheelchair, we received in the cabin a letter so that any help we needed to call a number and ask for a person and after three days calling and complaining at the reception, we are still waiting for us to be called and we were asked to apologize at least, because no one picked up the phone and the time we got it they answered us in English (we are Spanish) and they told us that there was nobody that could attend to us and they hung up the phone. We complained at the reception and until today ... without solution, thanks to which between us we could find solution, but not thanks to the supposedly special attention that had that person on board by the circumstance of going in wheelchair. Cruise in size, visually huge and where they take care of the boat a lot, but not the customers, appearance of luxury and seriousness that you need to make the customer feel comfortable. The cabin very nice, size and cleanliness, the life that gives the balcony is amazing. I will return and continue to cruise, but with other companies as before, with companies that take care of their customers. Read Less
13 Helpful Votes
Sail Date: May 2017
This was our 4th cruise, and our 3rd in the Mediterranean; we are two mid-30's Americans who live in Switzerland. It was also our first (and last) on MSC Cruise Lines. If everything was executed perfectly, the cruise only had the ... Read More
This was our 4th cruise, and our 3rd in the Mediterranean; we are two mid-30's Americans who live in Switzerland. It was also our first (and last) on MSC Cruise Lines. If everything was executed perfectly, the cruise only had the potential to be mediocre – but time-after-time the staff either made mistakes or were simply rude in a way that really ruined the experience. The issues started even before we boarded. I tried to purchase an add-on to my cruise by contacting my travel agent, who suggested I contact MSC directly. MSC's US based call center said that they could not take a payment from me, and when I asked to talk to a manager, I was told, "my manager won't want to talk to you about this, it's the rule." Then she suggested that I was trying to get her fired. Not a good start. Embarkation: When we arrived at the port in Genoa to start the cruise, embarkation was not bad, but not well explained. As someone who had been on cruises before, I expected to get my cruise card when I checked in. No one explained that it would be on the bed in the room. Just an unusual process. Cabin: The cabin was actually a pleasant surprise; it was very spacious with a lot of storage (we were in an outside cabin on deck 5.) The bed was comfortable, and the bathroom was clean enough for an older ship. The cabin steward stayed out of our way, and always did will cleaning the room. Our big problem in cabin 5073 was that every morning at 6:00-6:15 and again at 8:00-8:15 a lot of banging occurred directly under our room. We noticed upon returning to the ship one day that there were large carts under our room, and that this was probably the problem. We were awoken every morning! Meals: Both the food and the service in the main dining room were mediocre-to-disappointing. If you're used to American cruise lines like Celebrity, Royal Caribbean and Carnival, you'll notice a significant drop-off in the quality of the meals. As someone who is used to eating like a European, I was still turned off. There was not one meal that was memorable, and almost every course was left with a "meh" feeling. None of our party ever left dinner saying "that was good!" Additionally, in 6 dinners we had 4 meals served wrong. The one night we tried to order coffee with dessert, it came after dessert and as soon as we got it, they turned up the lights as an indication that it was time to leave. This is just bad service/training. The buffet (Bora Bora in the Front, Pago Pago in the back) was even more disappointing. Meals were repetitive and often cold. One morning when we ordered coffees, they brought my wife the wrong coffee and said "That's what you ordered." The problem is, the person who brought it didn't take our order! There were always seats in Pago Pago, so that's where we usually ate. We became quickly convinced that "Pago Pago" must be Polynesian for "Employee Lounge" because there were always a bunch of employees standing with towels in their hands talking to each other. The worst part of the buffet was they were trying to be a sit down restaurant. They had long lines of people at the door that they wouldn't let in until they had someone to sit them, even though there were plenty of open tables. After waiting, they tried to but us at bar-height table, and when we said no, that we preferred a regular table by a window, the guy just walked away from us and said "Find it on your own." Luckily, we later found a way into the restaurant through the Aft elevators that avoided the line and rude staff. Guest Services: This was the one that really threw off our trip, and why I wouldn't ever take MSC again, or recommend it to Americans. We were traveling with my mother who doesn’t understand temperature in Celsius, each morning she would call the guest relations to ask if they could provide her with the temperature in Fahrenheit. Each day (except one, when an exceptional employee used her private cell phone to look it up) their answer was "no", in various creative forms. She was told things like "You're in Europe, you don't use Fahrenheit here!" or "Check in your daily program" (which was only in Celsius). Finally, my wife and I complained about this to the corporate office (via twitter) and the Concierge reached out to us. She apologized for this (and several other issues noted here) and gave us a bottle of Champagne and strawberries. She also told me that she would address this with guest services. My mom, who was celebrating her 70th birthday, had booked through MSC Cruises USA, so we expected that they would know there would be Americans on board who use Fahrenheit. I told my mom that the Concierge had taken care of it, and she should be able to call down and ask for the temperature the next morning. As you might have expected, she was told that "No, MSC cruises cannot provide the temperature in Fahrenheit" the very next morning. At this point, I went to the guest relations desk to find the name of the concierge so that I could follow-up. At guest relations, I was greeted with a scowl and told immediately to go back to my room and look at the TV if I needed to find the concierge's name, they wouldn't give it to me. I then explained my problem with Fahrenheit and my mother's birthday to the man, and he slammed a piece of paper on the desk with the temperature in Celsius onto the counter and said "See: 25 degrees. That's all I can tell you." When I asked to write his name down, he scribbled it illegibly on a piece of paper (luckily my wife wrote it down separately). We left and took a table in the atrium to cool-off and he continued to stare at us. We finally had to leave. The next morning, I was able to get the concierge's name (not from my TV, but from another person at guest relations). Relaying this story, she apologized again and said she'd remove some charges from mine and my mother's bill. This did not happen. The only positive was that on the last day, when my mother called down to ask for the temperature in Fahrenheit (she's a persistent woman), she said people tried to get it, but still could not figure it out. At least they tried! But in all, a truly disheartening experience for an American abroad. Bars: Bar service was good. We were generally served promptly and the drinks were relatively reasonable in their prices. Everything is very standard, so don't expect anything too fancy, but when you can get bottles of wine for under 20 Euros on a cruise ship, you can't complain! Because the prices were low, we opted to skip the drink package, and that ended up being the right choice based on our total spend, and we never felt like we didn't drink enough. In fact, may wines by the glass were not available in the drink package. It's not by price, it's by marked item in the menu. We would likely have been disappointed if we pre-booked the package. Bar bands were relatively disappointing. There was no one we really enjoyed sitting around and listening to, so we opted for the quieter wine bar. Entertainment/Shows: The stage productions were mostly disappointing. Because MSC does everything (and I mean everything) in 5 languages (English, German, Italian, French and Spanish), they rarely have any productions with words in them, and the intro to the show takes about 5 minutes. Standard cruise fare though. The magician was the best show we saw. The others were 30 minutes with about 5 minutes of truly interesting entertainment. Each evening there was also entertainment in the aft bar starting at 11:30 PM. These shows were decent and got people engaged. We usually went up for these shows, and they were very crowded. We didn't view much of the poolside entertainment because the weather was not great for it, but the "Beer Party" an Octoberfest-like event was entertaining. Other Notes: Our best experiences were with the Photography team. While the pictures were cheesy, they took lots for us. If you book an MSC Cruise, get the "Internet Package" of photos before you go (not available on board). It offers 100 printed pictures for $100. It was a great deal, and kept us entertained every night. It especially felt good when we heard people spending $60 on 3 pictures. We didn't use any shore excursions, but they were relatively reasonably priced. We did use the boat-sponsored transfer in Marseille with no problems. Boarding the boat at each stop was a pain, because if you come back close to departure, they shut down all of the entrances except for one, and employees use it as well. They have no problem with jumping the line of paying customers, and only once did I see security stop them from doing so. Summary: My expectation is that most Americans who have cruised before will not find this cruise suitable. We heard the same from other English speaking cruisers. An Irish woman on her first cruise that we were talking to said people keep telling her, "Don't give up on cruising, most of them aren't like this." While MSC offers interesting ports at a lower cost point (although per night not much lower than other carriers in the Mediterranean), their service level is significantly lower than anything we have been on. For sailings in the Mediterranean on mid-range cruise lines, I'd recommend American stick with Royal Caribbean or Celebrity. Read Less
3 Helpful Votes
Sail Date: April 2017
Got on in Barcelona it was raining embarkation was pretty easy room was great had a balcony we were on level 12 right in the middle we didn't know what to expect as first timers but we had a great time met some really nice people we ... Read More
Got on in Barcelona it was raining embarkation was pretty easy room was great had a balcony we were on level 12 right in the middle we didn't know what to expect as first timers but we had a great time met some really nice people we took the drinks package through our booking agents and it paid off as drinks averaged 5/6 euros each food was good shows were fine and weather was great ship was huge and lovely to walk around and find a nice sometimes quiet place to sit it had a sports bar showing all the football and boxing plenty of beds if you needed one to sunbathe staff work hard and ship started to really fill up as we neared the end of our cruise pizza was fab and there's enough variety to surely satisfy everyone we will sometime in the future do another cruise possibly in the Caribbean .Also the ports we stopped at where fine genoa and Valencia the stand out ones for us Marseille Palermo Cagliari Parma were nice just done the hop on bus tours which was fine we stayed on board at the Rome stop as been a few times and it was Sunday so we knew it would be very busy Read Less
3 Helpful Votes
Sail Date: April 2017
we chose this cruise on recommendation from our travel agent, the embarkation process was very smooth & quick, most of the staff onboard were friendly, helpful, courteous, we chose suite, it was spacious, with panoramic view, & ... Read More
we chose this cruise on recommendation from our travel agent, the embarkation process was very smooth & quick, most of the staff onboard were friendly, helpful, courteous, we chose suite, it was spacious, with panoramic view, & small walk-in wardrobe, the disappointing thing was there were no amenities, except soap & shampoo from dispenser, we expected the suite to have more amenities, the buffet had an array of choices, we were spoilt for choices, & also the restaurant had different menu every day, so it was good as we could only go to one restaurant to eat, or buffet, good entertainment whole day through, & in the evenings too, didn't; take any shore excursions with them, as they all were starting quite early, & we wanted to take it easy, heading off at around 11, the bus service from port to city were too expensive, as it was drop & pick, they could have kept it more reasonable, check for other services, or public transport, much cheaper & equally good, disembarkation was not very good for us, as they did not give us tags for our luggage, & by the time we asked them, they said it was late to get luggage service, didm;t give us reason as to why the tags were not delivered in our room. so in the morning one kind cleaner helped us with our luggage to the exit point, so that ruined our overall experience. As it was their fault for not giving us tags, they should have assisted us with our luggage. But overall it was a good experience. Lots of activities to keep one occupied. Lots of quiet seating areas too to relax. Read Less
3 Helpful Votes
Sail Date: April 2017
We sailed on the Splendida last September and loved everything which is why we booked again. Everything was pretty much the same except for the food. On our last cruise there were 7 courses each night and generous portions as well as ... Read More
We sailed on the Splendida last September and loved everything which is why we booked again. Everything was pretty much the same except for the food. On our last cruise there were 7 courses each night and generous portions as well as delicious choices. This time it was only 3 courses and they were small. There was one gala night but still only 3 courses so not sure what made it a gala night. We requested the same cabin that we had on our last cruise and were lucky that it was available. The entertainment was not as good as last year either.Im not sure if there had been a change in the entertainment team but maybe its fairer to say that it wasn't to our taste. The ship is beautiful and the staff work very hard but for me the food is important and I may not book again if it doesn't improve. Seven courses meals are still being advertised on TV cruise programmes too. One of the best innovations introduced since our last cruise was the buzzer on the buffet tables to notify the bar staff that you required a drink. Last year it was a case of trying to catch the waiters eye. Read Less
27 Helpful Votes
Sail Date: April 2017
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on ... Read More
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on board very smooth. 5) Drinks of good quality 6) food in restaurant ok breakfast really good dinner ok not a great deal of choice buffet food not much different to average all inclusive. CONS 1) BE WARNED you will be kicked off the ship on your last day at 9am and bussed off to your airport, it happened to our party and our flight wasnt until 19.45 THEY REALLY DO NOT CARE. 2) Queed to get on board in Malta for over an hour made worse by groups of people stating that they where a party and nust board together (as many as 20 at a time and no children) when our group objected we had the comment " your only English" when we finally boarded the ship I was fuming and to see 4 staff members laughing and joking with their hands in their pockets I was even more annoyed. One man putting EVERY single item on a scanner another 2 members of staff confiscating the bottles they where taking on board. 3) Waited hours to board and you couldnt buy any food they did however supply juice after a long journey it was poor. 4) Paid nearly 20 Euros each for a trip to Marseilles and a short walk away we noticed a FREE shuttle bus service THAT IS A DISGUSTING WAY TO TREAT YOUR CUSTOMERS. Read Less
6 Helpful Votes
Sail Date: March 2017
I am a 46 year old from Indiana. I traveled with my family which consisted of my wife, my 2 10 year old boys, my 70 year old mother and her 68 year old sister. We have all cruised before on Princess, NCL, Celebrity, Disney, and MSC. ... Read More
I am a 46 year old from Indiana. I traveled with my family which consisted of my wife, my 2 10 year old boys, my 70 year old mother and her 68 year old sister. We have all cruised before on Princess, NCL, Celebrity, Disney, and MSC. This cruise was in March and we had just cruised on the MSC Divina las October. I have no cruise status, but the family does travel alot. Embarkation was in Genoa. We learned last fall on the Divina that you dont need connecting rooms if you get balcony rooms next to each other. When you do this you can open up the divider on the balcony between the two rooms and use that to go back and forth between the rooms. The only downside to this was that one night it was pretty stormy outside and the divider banged made noise until I found a way to secure it. Embarkation was fst and friendly. My mother has a cane and once the MSC staff saw this they sped us all through the process and we did not have to wait at all. One nice feature about the ship picking up passengers at about every stop is that our room was ready for us as soon as we got onto the shop at noon. We knew pretty much what to expect with the ship prior to arrival because it is essentially the same as the Divina. I do have to say that the Divina seemed a little nicer than the Splendida. There were a couple more upcharge restaurants on the Divina, although we didnt eat at any of them on either ship. Coming from the USA where there is a mexican restaurant on every corner and a steakhouse on every other corner it was hard for me to justify paying more to eat mexican on the ship. We always get a balcony at the rear of the ship on the floor nearest the buffet. This allows us to grab food and return to our balcony if we cant find a table in the buffet. This was a problem on the Divina, but we never had a problem finding a table at the buffet on the Splendida. This also allows you to be a quick walk to the pool or hot tub without having to walk down a long hallway. The food at the Main Dining Room was so so. I definitely would not go on MSC for the food, but I definitely would not skip the MSC because of the food. It is no Celbrity, but it wasnt much worse than DIsney. My youngest got steak every night and the rest of us tried pretty much everything. The wait staff was friendly but not speedy. You have to expect long dinners in the Main Dining Room though. We only ate in here 4 nights. The evening buffet was smaller than the lunch buffet which was a real bummer. There were not as many choices for dinner than for lunch. There were always good pizza, hamburgers, and a good pasta. They had calamari everynight. I usually like calamari, but this was the fisshiest tasting, rubbery stuff I have ever had. The big disipoinment was not free lobster on the boat. Overall though I liked the food. It was in the 60's most days and people were not at the pools. I had the drink package and found that the pool bar was the place to be. Very friendly bar staff and no crowd. The ports were nice except for Marseille. Marseiile was the dirtiest place I have been. I have been to Beijing, Central America, and Chicago and found Marseille to be a huge waste of time. Not worth the bus ride. Palermo was the best, then Malta, then Rome, then Barcelona. I would do this cruise again in a heartbeat. Read Less
36 Helpful Votes
Sail Date: March 2017
We chose this cruise as there wasn't a lot of choice for the time of year. We have visited most of the ports before, so the main purpose of this trip was to chill out. We are seasoned cruisers and have used most of the main cruse ... Read More
We chose this cruise as there wasn't a lot of choice for the time of year. We have visited most of the ports before, so the main purpose of this trip was to chill out. We are seasoned cruisers and have used most of the main cruse lines, including 2 previously with MSC and have had all sorts of experiences with them from dreadful to pleasantly surprising, so we didn't have any great expectations. The embarkation at Barcelona was much improved from previous cruises, it was quick and slick and the new method of authorising credit cards once onboard was easy and efficient. Our aft facing cabin was very nicely appointed with a large balcony, sufficient storage but the usual small bathroom. The ship is typically Italian glitz, and the public areas are very attractive on the whole. The buffet, as usual was terrible - lukewarm food, limited seating and disinterested staff, but we only used it on two occasions, preferring to have breakfast, lunch and dinner in the main dining room. Service at breakfast and dinner was a little hit and miss, with on three occasions the wrong meal arriving! Dinner service was much better, but the set times are not ideal 6.30 or 9pm. Food in the MDR was on the whole quite good. I do take issue with MSC's very lax hand hygiene standards, although there were machines located at the entrance to every eating place, only about 1% of customers used them, and no member of staff was making sure that people did. This is vastly different to RCI and NCL where staff are located at the entrance to restaurants and insist that the hands are sanitised. Similarly in the washrooms, although they recommend using a paper towel on door handles, the towel machines are situated far from the doors with no bin hands to deposit said paper towel in!! Also, for the first time in over 20 cruises, we were not asked to fill in a medical declaration on embarkation. The shows were typical cruise cheese and although the ship has a beautiful theatre, the entertainment was dire. Also the cruise director ( who we have seen on a previous MSC cruise) was diabolical! The pianist and violinists in the main atrium were very good though. The ports were interesting and disembarkation for these was pretty easy. The staff were not over friendly with the notable exception of the lovely Ukrainian lad in the wine bar - where they have introduced complimentary tapas. The drinks package is a must and very good value and included nice coffees and ice cream from the lovely gelateria on the sun deck. Bar staff ( apart from aforementioned) were on the whole not very friendly or efficient. On one occasion we asked for a gin and tonic, and was served a vodka and coke and when we pointed out the mistake were asked " well can't you just have the vodka". However, the biggest problem we encountered on this trip was the fact that there were vast numbers of very large groups of people who displayed some very bad manners. These groups, were shouting to each other from various balconies above, below and alongside us, were pushing into queues, cramming into the lifts en masse before anybody could exit. In addition there were quite a few groups of young teenagers seemingly on school trips from Spain and Italy. They seemed to spend most of their time running along the corridors, shouting and banging on doors and elbowing people out of the way. If you don't mind this sort of behaviour, you will probably enjoy yourself, but we found it unappealing. So, a mixed bag: a nice ship, decent food in MDR, excellent drinks package, and comfortable accommodation. Wouldn't be our first choice again but decent value for money. Read Less
10 Helpful Votes
Sail Date: March 2017
I was attracted to the low price but would travel again because of the great service and good food. There were lots of food choices, especially for vegetarians. I found the food in the buffet better than the dining room, but the dining ... Read More
I was attracted to the low price but would travel again because of the great service and good food. There were lots of food choices, especially for vegetarians. I found the food in the buffet better than the dining room, but the dining room was still good most nights. The ship was clean, modern and well laid out In the evenings they had a trio who played in the main central lounge, two violins and a piano playing classical music, or a fellow on piano singing opera which was fantastic. Evening entertainment was so so The staff were very friendly and helpful. From all over the world and all languages spoken. The guests were also from all over the world and many languages would be heard. Unlike other ships you could start and finish your cruise in different ports, we started and ended in Barcelona but you could also choose Genoa, Rome or Sicily. It rarely seemed crowded even though there were 4,000 people aboard. We had a balcony cabin on the 10th floor. It was spacious, lots of storage room and clean. There were a number of children but they never posed a problem for me. There appeared to be a daycare. There were also a couple of Italian high school groups, I heard they get good deals Again not an issue. We only did one ship shore excursion, Rome to the Vatican, and it was good value and we enjoyed it. Read Less
9 Helpful Votes
Sail Date: March 2017
Many MSC fans will take issue with my review, but I write it to help cruisers who have traveled with other lines - for you, I believe you will rate your experience on this MSC ship as only average. But let me say some good things first- ... Read More
Many MSC fans will take issue with my review, but I write it to help cruisers who have traveled with other lines - for you, I believe you will rate your experience on this MSC ship as only average. But let me say some good things first- have seen claim that food in dining room was not hot- in our case, not true. The other claim- staff not friendly, also not on our cruise. So let's discuss food - only of food on the formal dining- we felt quality of food was low so chefs forced to work with what they have -very little beef on the menus -I'm gluten intolerant, so could not eat the pasta, but my wife likes risotto, so both of us had the risotto for the pasta course, and we had it seven nights, and believe there was very little diff, even though each night a diff risotto was offered. On the gluten issue though there was a gluten sampling in one of the lounges, no gluten dishes were offered in dining room, and of course No gluten bread: on the issue of bread, no breadbasket on the table- you get offered bread once! Felt it was tacky one night when a flyer was given out at dinner asking if we wished to order lobstet(at a price) for tomorrow - it just emphasized the fact that you should not plan to see lobster on your plate had they not tried to make the sale, no one would have thought about it. Another fiasco was the lobstet bisque - great tomato soup, not even a flake of anything that looked like any kind so shell fish. Quality of soup, both as to content and preparation. Liked wine list, enjoyed a bottle Cava every night, final night French champagne! There are 2 policies regarding service that made me rate poor service though staff not at fault: first you cannot order a cocktail in the buffet area, wine or beer yes- for cocktails you have to go to a bar. The other issue is cabin stewards - it seems they do not want any kind of interaction between cruisers and cabin stew-I didn't talk to,our steward until the evening of our 2nd night, and to do that I had to go find him -the noon of leaving port our first day, I called the desk to ask if the steward could to our room- was told he would not be available until 6pm-I called room service to ask for ice, had some guests in our cabin, they said it be sent right away, an hour later, ice had not arrived, so we had yo leave for dinner. We thought the entertainment again was no better than average- though the afternoon performance of the Opera Carmen was ambitious and well done, with two excellent singers. There was a trio, 2 violins and piano that played classical a semi class music.Fellow cruisers will blanch at how I handle tipping on this and other cruises - on the first day, I tell the pursers office not to charge gratuities to my account : I share with the waiter and cabin attendant the full suggested tip amount, but in this case, 60% to waiter, 40'to cabin att. To end on a positive note, getting on and off the ship was the best by far I have seen in 40' years of cruising. Also, keep in mind I write this as a cruiser from North America: MSC is and has been a very successful European line and caters to that clientele. To repeat I did wanted to be of help to cruisers who need to know MSC is not Royal C, Holl.Am, Celeb, Costa or Carnivale. Regards, cruisere Read Less
5 Helpful Votes
Sail Date: February 2017
Selected this cruise as a late break when very little choices were available at the time. Initially we were very impressed with the speed of embarkation at Barcelona, but this was quickly dispelled by having to wait around for some time ... Read More
Selected this cruise as a late break when very little choices were available at the time. Initially we were very impressed with the speed of embarkation at Barcelona, but this was quickly dispelled by having to wait around for some time for access to our cabin due to cleaning/preparation work to be carried out. The ships appearance was good and seemed clean, modern and well organised, our first trip to the buffet style restaurant confirmed that the cuisine was geared to a Mediterranean diet, and our first pizza was consumed. Virtually all main dishes in the evening meals used white meat (veal/chicken/fish) and in general was cooked ok. Our main concern was that in the buffet restaurant, the cutlery was dirty on several occasions which may have accounted, along with the change of diet, to my having to take imodium on three occasions. Our balcony cabin was very impressive and roomy, the toilet/shower was more than adequate but the lack of a kettle was a let down and our quilt cover had a rip in it which was still there at the end of the cruise. A quick flip through the TV channels showed that the only thing for the English speakers was Sky news which rapidly proved to be the most boring channel ever and unfortunately the TV did not accommodate a usb memory stick. We noticed that the ships passengers comprised of large amounts of children who seemed to enjoy running down the corridors and jumping off beds in cabins above making sleep virtually impossible, inconsiderate adult passengers also contributed to the mayhem by regularly coming back to their cabins at around three in the morning, shouting to each other, I couldnt understand what they were saying as it was in an oriental language! Other couples I spoke to also had the same problem and one had registered a complain about it! Needless to say, I did not get much sleep at all on my vacation! The evening shows were of a very good standard and we enjoyed a show every evening. The crew were very friendly and attentive, and would attempt to fulfill any requests you gave them. All in all, it was with mixed feelings that we disembarked with the fixed impression that this was the worst cruise we have been on (mainly due to the antics of some passengers) and that we will not be sailing with this line in the future. Read Less
8 Helpful Votes
Sail Date: February 2017
When I set out to find a decent destination for our honeymoon this Feb, after trotting half the globe I stumbled upon the idea of taking a cruise. After comparing various itineraries, reviews on this platform and the overall costing ... Read More
When I set out to find a decent destination for our honeymoon this Feb, after trotting half the globe I stumbled upon the idea of taking a cruise. After comparing various itineraries, reviews on this platform and the overall costing (considering the destinations covered), I decided to take MSC Splendida from Genoa. Based on the mixed reviews for this ship I read here, I was a little skeptical but the slightly off season costing was way too appealing to pass by. But all along I kept my expectations pretty basic and ensured my wife did the same ;-), that was until we boarded the cruise. From thereon, the entire cruise + the remainder of the trip before and after it, I can safely say the cruise was worth every penny. And the best part was even my wife loved it. May be the fact this was our first ever cruise, we did not really have a benchmark to compare it with, but based on the feel good factor with the food, our stateroom cabin, service and port of calls we can say we would surely cruise with MSC again. Now, the details. As mentioned earlier, we took the cruise from Genoa, after our train journey from Venice. If you are reaching there by train from any place, ensure you get down at Genoa Piazza Principe station and NOT at Genoa Brignole. Because the cruise terminal is a 7-8 minute walk from there even with the luggage. The embarkation process was pretty smooth. It took us 25 minutes from the time we entered the cruise terminal to the time we entered our cabin. But may be this was because of slightly off season for cruising or lesser people boarding it from Genoa, because we heard and it seemed like the cruise was fully occupied. We had a balcony stateroom, and it was pretty spacious with a queen bed, a sofa and a table, dressing table and the washroom. Plus of course the best attraction, the coveted balcony. Even that was pretty spacious with decent enough room even after two chairs and a small coffee table. The best one get for the price I suppose. Just an update here, our cabin was towards the front of the ship, and hence the balcony was not at the actual edge of the ship on the sides. There was a small deck and a boarding area for emergency boats below between our balcony and the left hand side edge of the ship, whereas I could see the cabins on the rear side of the ship were directly at the edge meaning absolute privacy when you were in the balcony. But by no means, the design interrupts or spoils the view even from the balconies towards the front of the ship. Coming to the dining, way beyond our expectations honestly. The buffet is open close to 20 hours every day, serving various cuisines including for vegeterians (slightly limited options though but good ones nonetheless). The tea & coffee makers, water and ice machines are obviously accessible for all 24 hours. The specific restaurants for lunch & dinner are pretty good too. You would be assigned one before boarding or after it, and that would be your designated restaurant for lunch and dinner, should you not wish to take the buffet in the cafeteria. These restaurants, as it seems, serve any and every cuisine if you ask for it a day in advance. we actually found it hard to believe that we would be eating authentic Indian vegeterian food (rice and rajma or chhole, etc) from the second night onwards as we asked for it on our first night dinner at the restaurant. And the service there is pretty amazing. The manager and the Maitre d' (Vincenzo Queni) actually checked on us before or after every meal if we were happy with the food and were more than happy to make any changes we requested. I guess it was their service at the restaurant which made the difference between having a good cruise and a great one. Coming to entertainment and activities, lots of options available, although we only went to the theater a few times. And while the musical plays were good, they seemed repetitive after the second day. They would better off to mix it with different kind of performances to make it a true cultural blend as the cruise obviously gets tourists from all around the globe. So that is surely one area the MSC can and should work on. Service as I have mentioned was good. Our housekeeper seemed a little over enthusiastic to clean up our cabin, almost every time we stepped out even if just for a quick meal. We did not mention this to her but it is something which can get annoying, because one is looking for the cabin to be cleaned only at a designated time and not every few hours. One thing which was slightly below par was when on our last evening I complained at the reception twice about my neighbor smoking in their balcony despite the entire deck being a non smoking one, nothing was done. It was only after my third call late in the evening when I reminded them about it and also told them that lit cigarettes were being casually tossed directly from the balcony could be a fire hazard, that it was addressed. Thankfully the neighbors checked in only on my last evening and not before that. And while we are at the service bit, I find the gratuity / service charge at 9 euros per person per day a bit too exaggerated. Yes the service was good but 126 euros for a week long cruise for two people is surely too much and should be re-looked at. (Also please account for this while budgeting for the cruise, as it is only charged at the time of the check out on the last day). Port of calls were good. We loved Rome, Valletta, Barcelona and Marseilles. Just a heads up here, the excursions offered by the cruise are fairly expensive, as expected. And so are the shuttles from the cruise till the port exit / city center. For Rome, the shuttle was free till the port exit, but that was not the case at Barcelona and Marseilles. The funny part at Barcelona was, the cruise shuttle which was charging 8 euros per person for a return journey from the city center was leaving from right next to the port terminal's shuttle service to the exact same destination for a price of around 3 euros. So, if you are looking to save some money, you are better off at planning the public transport bit for every port of call before hand. And even if you are unable to do it, wait till you get down and see for yourself the available options before opting for the expensive cruise shuttle service. Also, for Valletta and even for Palermo, one does not really need either of the options as the port is right next to the city center, easily accessible on foot. Ditto for excursions, one can always plan on their own to save some money, and even time because obviously you have limited time at every port and you would not want to waste that in figuring out where to go unless of course you want to surprise yourself. Coming to Genoa, we intended to explore that after disembarking from our ship and before we took the return flight back home on the following morning, but the weather was a bit rough for that. It was too cold and also raining. Some of the places we visited were almost deserted as not many ventured out on the slow Sunday afternoon. Even we returned to our hotel after a while. Read Less
12 Helpful Votes
Sail Date: January 2017
I embarked the MSC Splendida in Marseille on Jan 28, which was also the Chinese New Year’s day and so there was a sizeable contingency of Chinese passengers. It was actually the last night of the itinerary when I embarked, as the ... Read More
I embarked the MSC Splendida in Marseille on Jan 28, which was also the Chinese New Year’s day and so there was a sizeable contingency of Chinese passengers. It was actually the last night of the itinerary when I embarked, as the majority of guests had embarked in Genoa, so on my embarkation day I enjoyed the gala dinner and the show ended with the crew parade chanting ‘time to say goodbye’. Indeed this was the third time I cruised on this ship, similar itinerary, same class of cabin. One main reason was that I think MSC’s Yacht Club is among the best cruise experience I have had, the other was that there was not much of a choice of a European cruise in January, and I needed a cruise (now that I cruise virtually every month). Yacht Club was great because I like big ship facilities and activities, while within this ‘ship within ship’ I also enjoy a high-end service environment. The dinner tonight, the Gala, I had Foie Gras and lobster, and it was good to start the cruise this way if in a somewhat reverse order. Nowadays you can virtually choose to embark on any port of the itinerary. I chose Marseille (in theory the last port), despite inconvenience of the cruise terminal, because I wanted to stay there for a few days pre-cruise. Be aware that the embarkation port affects price due to capacity control, a good tip if you look for as better deal. The Terminal is not in town but a taxi ride from the Vieux Port costs only EUR20. The winter sea was not really rough but the ship rolls a bit the first night, and next morning we were in Genoa on a Sunday. Afterward the sea was smooth. The ports followed were Civitacecchia, Palermo, Valletta, and Barcelona, all popular ports of call. This is probably a very popular itinerary for the general cruiser, but as I have been to all these places several times I took a relaxing holiday. Indeed, the ship is my true destination. It is great that the weather was good almost the whole trip and the seas are not rough. Opinions on MSC cruises differ, particularly for North American guests. I note with interest that while last month on NCL most passengers are American and English, on this ship it is predominantly European but not particularly Italian. Thus English was the first language. But what Americans may dislike the ship for reason that it is not Americanized, this I as well as many Europeans consider it an advantage. For example, the food is very Italian, the true Italian way, not the internationalized or Americanized Italian. Not Hamburger and hotdog. It is strange that the ship’s only alternative paid dining venue is a Tex-Mex restaurant. The food may be good but the name in itself is to me a deterrent so even on a third cruise I have never tried it. I would say that the food is adequate for normal class passengers (I have tried the cuisine on Magnifica and Musica both do not have Yacht Club), and for Yacht Club it is very good. The service and atmosphere in the L’Olivio Restaurant is among the best at sea, of Silversea and Crystal standard if the food quality is less due to still a price difference. The Top Sail Lounge is great, and this is a venue open only to Yacht Club passengers. And on a warmer sunny day the buffet lunch on the 18 level outdoor terraces are memorable. These venues (including a private pool) and drinks and snack consumption there are free to Yacht Club passengers. Yacht Club boasts of butler service and they are true butlers. You have choice of newspaper, and this is not the 4 page A4 version but the photocopy in A3 of the whole of Daily Telegraph on A3 format, bounded and delivered every morning. No other ship, including Silversea and Crystal which are more expensive, delivers such service. The cabin is comfortable, the bath has a good tub and there is a walk-in wardrobe. In my opinion, Yacht Club is great value for what you pay and what you get. For me, a passenger that has cruised nearly 100 times over 30 years, I come for a relaxed holiday and the ports of call are of no importance to me. I had come to enjoy top service but also big ship facilities and spectacular shows, and I am not disappointed. The shows on MSC are among the best, a production show every night. There are, uniquely, semi-classical music performances on this ship and people enjoy it. HAL is the only other cruise line that performs classical music (on Eurodam). MSC is one of my favourite cruise lines if I want a big ship, and at Yacht I enjoyed first class facilities and services. MSC Yacht Club is among the first of ‘a ship within ship’ and other cruise lines are now doing similar. I will return. Read Less
4 Helpful Votes
Sail Date: January 2017
This was a cruise with friends and I really enjoyed myself. The cabin was roomy and clean. All the staff were great and helpful. It caters more to Italians than North Americas and British Ship left and arrived at all ports on time. ... Read More
This was a cruise with friends and I really enjoyed myself. The cabin was roomy and clean. All the staff were great and helpful. It caters more to Italians than North Americas and British Ship left and arrived at all ports on time. Didn't pay for any excursions as it was simple to do it yourself. Genova, bus outside 10 euros were tour and hop on and off. Rome bus to train station 2 euros and return trip to Rome 13 euros return. Open top bus in Rome 18 euros. Total 33 euros. Very easy and lots did it this way. Sicilly walked from ship into town centre easy. 15 minute's. Restaurant food was good. However the buffet Bora Bora was very busy and the good luke warm. Smoking is also permitted on one half of the casino. However it drifts to the other side and is very unpleasant to non smoker's. Would I use this cruise company again yes. Read Less
20 Helpful Votes
Sail Date: January 2017
We sailed on Splendida in January, we have sailed on her before and she lived up to our expectations. If you are looking for a recommendation then there are a few thing to consider before you choose MSC. If you want the English or American ... Read More
We sailed on Splendida in January, we have sailed on her before and she lived up to our expectations. If you are looking for a recommendation then there are a few thing to consider before you choose MSC. If you want the English or American experience then read no further, if you are looking for a cosmopolitan cruise where you will meet several cultures and nationalities then it's worth a try. The ships are high end quality when it comes to design, very modern and sparkling. but the price you pay will be reflected in the food etc. you can get ships that provide high end food but this does come at a price. The size and quality of the cabins are some of the best I have had in many years of cruising, but don't expect expensive toiletries in the room only basic requirements. The cabin was kept spotlessly clean and there were no stains on the walls and carpets that I experienced on some "English" ships. The balcony was a good size with nice table and chairs. In the restaurant we were as usual seated with English speaking guests, the food was good quality but if you want lobster etc. you will need to pay a top up fee or visit one of the onboard speciality venues. There is plenty of choice on the menu and always two alternative dishes. The meals are not large but there are 5 to 6 courses and if you ask for extra for example two main dishes this does not cause any problems. We also used the MDR for breakfast and lunch if we were onboard as it is a bit more sedate than the buffet, you are assigned a seat and have a choice of either menu with waiter service or serve yourself buffet. We did not use the buffet very often but that was just personal choice, a lot of reports seem to say it is a problem finding a seat; but there was always room towards the back of the ship or dare I suggest you share with a stranger and have a chat. We found plenty of entertainment in the evening, some of the main shows were variety style but it must be remembered they are trying to cater for several different languages so an English comedian would fall on deaf ears. the other musicians were varied and of a very good standard. on other cruise lines we have sailed on there have been dead areas and dead spots when the acts changed over, but on all the MSC ships we have been on the entertainment has been seamless and you hardly notice the acts changing over. We enjoy ballroom and Latin dancing and found we could dance all evening if we wished. An area of tranquillity exists in the atrium where there was a string trio and a pianist alternating until late. We spoke to several members of the crew and staff ranging from officers to bar and cabin staff and found all to be courteous pleasant and willing to chat. So I would advice that you take the time to engage with them as they all seem to have an interesting tale to tell and are full of information about the ship. The main gripes we had were firstly with the casino, this is an area where smoking is permitted; if you don't smoke it is a no go area so if you want to play the tables or machines then you have to put up with the smoke. The air does get very thick as it is also used as a warm area to smoke in the evening instead of going on deck, I do suspect I would have done the same if I still smoked. The other issue with this is that it does permeate into the nice bar above where there is some nice music and dancing. Another problem we found it that there is no control over people using the hand gel when entering the food areas or entering the ship from shore. I can't understand why the management don't choose to enforce it as a virus breakout causes a lot of disruption for them, and why O why do people not use it and make every effort to try and dodge past it; some even putting their hands towards the machine and then walking away rubbing their hands as if they have used it. Still on the subject of guests and their attitude, if you are on holiday it is a time to smile and enjoy yourself not try to push and grab, get in front and jump queues; there does seem to be some nationality who are very selfish. Why on formal nights do some people decide to go in the restaurant looking like a refugee, please at least try to put some clean dressy clothes on. Think of it as if you are on shore, is that how you would dress to go from a meal in a restaurant or go to a show. If you don't want this type of expectations of dress recommendations then there are cruise lines who will cater for your wishes. So would we cruise with MSC again, well the next one is booked and we sail a week after this one. Read Less
28 Helpful Votes
Sail Date: January 2017
We had never cruised with MSC and choose this one for price and a wedding anniversary but we were very disappointed. Embarkation went smoothly and we were allowed on the ship early due to the weather in Barcelona. The cabin was a decent ... Read More
We had never cruised with MSC and choose this one for price and a wedding anniversary but we were very disappointed. Embarkation went smoothly and we were allowed on the ship early due to the weather in Barcelona. The cabin was a decent size on deck 10 with a balcony. Clean and spacious, mini bar if you can afford it. TV to high to watch without getting neck ache. Linen was never changed during 7 day cruise, towels were changed twice a day and bathroom cleaned daily. Pillows very soft although they say there is a pillow menu, didn't know how to choose alternative. Safe ok but how safe is it? Room service we had breakfast in room, that was very nice. Water in room well 2.5 Euros if you drank it, but as we had drinks package we got the same from the bar. Food was not good, breakfast was poor, fried eggs were overcooked and hard, they were also broken. Scrambled eggs had been made from packet mix as very sweet, bacon inedible, plenty of sweet fattening food. No green tea, but plenty of odd fruit teas. Coffee strong and stewed, but Italian coffee is strong. Evening meals, table too close together. cutlery dirty, with dried food on it. Too much shellfish on menu and the meat was tough or uncooked. Vegetarian food on restaurant menu left a lot to be desired. Only good thing on menus was the pasta. Wine very dry and one day I was served a glass of white wine which was tasteless and had been watered down. There was a fuss about changing it till I asked for the manager. Shows were very amateurish and repetitive, no real choreography or theme that was followed, Bingo was popular with some but not me, as was the very smokey casino. Bars ok when you could get a drink as the waiters and waitress seemed to like ignoring people, but as soon as you went to the bar they were there ready to pounce. When the shops opened the also had stalls out to sell to unsuspecting guests, one women tried to sell me facial products by telling me my skin needed lots of work, well in fact my skin was better than hers and I am 70. Everything around MSC is about taking money off you. From selling bottles of expensive wine to steak, lobster etc. My husband was very ill from under cooked chicken. And on disembarkation day we did not have to vacate the cabin until 08.45 so we went to breakfast and when we came back found our cabin staff changing the beds, this was still our cabin but we had left our coats and hand luggage in the room. When we came out one of them shook our hands and said thank you for the things you left we have sent them home to our family. When we got home we found our digital camera with precious memories on had been stolen by them. My advice if you dont mind food poisoning, being ripped off, spoken to as if you are an idiot and having your things stolen then this is for you otherwise avoid this company like the plague. Oh and by the way the balcony was unusable for two days due to balcony maintenance. Read Less
1 Helpful Vote
Sail Date: January 2017
Great value for the dollar with an interesting itinerary. Prior to departure we were given a complimentary upgrade to the exclusive yacht club. Upon arrival at the port in Barcelona, we were seated and offered champagne. After about a ... Read More
Great value for the dollar with an interesting itinerary. Prior to departure we were given a complimentary upgrade to the exclusive yacht club. Upon arrival at the port in Barcelona, we were seated and offered champagne. After about a 15 minute wait, we were escorted to the yacht club check-in area and then led on the ship by our butler. We were greeted in the concierge area of the yacht club and given basic information about the services provided. After we were given our cruise cards, we were escorted to our room. our bags arrived about 30 minutes later. We unpacked ourselves, but our butler would have done it for us. We enjoyed the private Topsail lounge area which had continental breakast and afternoon and evening hours d'oeuvres out every day. The private restaurant was very quiet, although it is located on the opposite end of the ship from the yacht club. The food was delicious offering a wide variety with many courses each evening. We chose a late dining time of 8:45 and were seated immediately each evening. We also ate breakfast and lunch on most days in this restaurant as well. the service was very good - not exceptional, but very good. It was unseasonably cold so lounging on the sun deck was not an option. The spa offered excellent value for the dollar. It was seldom very busy. We enjoyed the saunas and steam rooms. the entertainment on the ship was great, although we would have like to have heard the tenor and soprano sing more often. Disembarkation was without incident as we were escorted off the ship, picked up our luggage and put in a cab which was waiting at the terminal. We were off the ship at at the airport in Barcelona in about 45-50 minutes. We love MSC and have cruises booked for April and October 2017 already. Read Less
8 Helpful Votes
Sail Date: January 2017
Chose this cruise as it fit in with our holiday dates and wanted to try cruising. The cruise travel arrangements were perfect including embarkation and disembarkation. The ship is simply lovely and we had nothing but pleasing encounters ... Read More
Chose this cruise as it fit in with our holiday dates and wanted to try cruising. The cruise travel arrangements were perfect including embarkation and disembarkation. The ship is simply lovely and we had nothing but pleasing encounters with staff. The theatre shows were watchable but nothing special. The cabin was clean and we were looked after well by the cabin cleaners. The itinerary was busy so the evenings on the ship were mainly spent in the Cigar room where the atmosphere was friendly and relaxing mainly due to the wonderful Buddha and his colleague Rich. They worked as a fantastic team and could not do enough for you. We never made it to the pools as the weather was not that encouraging. We found the onboard shops limiting. Prior to our cruise we read lots of negative comments with regard to the food. We found the mediterranean food quality was good, the downside was the temperature, it was only ever warm but there was certainly no shortage. The change of port from Marseille to Villefranche Sur Mer on the last day was the best. The Cruise tour to Monte Carlo and Monaco was just fantastic. Overall we had a fantastic time and would go again... just remember it is a Mediterranean cruise line and enjoy it instead of trying to compare it to other lines. Read Less
5 Helpful Votes
Sail Date: January 2017
After reading reviews before we left I was unsure what to expect as some were very negative about the food, entertainment and the overall experience. We travelled as a family in January 2017 and found the following: The ship was ... Read More
After reading reviews before we left I was unsure what to expect as some were very negative about the food, entertainment and the overall experience. We travelled as a family in January 2017 and found the following: The ship was exceptionally clean. Yes sometimes some food could have been warmer but overall the food was delicious, the right temperature and well presented. The staff are all polite but not friendly. They do not, on the whole engage in conversation with you and do not take the time to get to know you. The cabin attendant did his job but nothing more. We were just the next passengers in that cabin in a long line. Same with the waiter at out table each night. Sorry to say it but the shows each night which only went for 30 minutes were boring except for the acrobatics night and the last night. Every other night I left within 15 minutes. The dancers were all talented and had pride in their performance however the choreography was ordinary and boring. Loved Malta but Marseille, Genoa and Palermo were ordinary, particularly Palermo which had an incredible amount of dog faeces in the streets, particularly if you left the main streets. Palermo was a huge disappointment. Teen club was poor. Nothing really organised, just a room that some sat in and talked. Not easy to make friends. Yoga was ordinary. Gym spacious but bikes do not have the cards in them for the programs to run. Read Less
11 Helpful Votes
Sail Date: January 2017
Price point was appealing.... Oh how we regretted our decision. This is just a glorified transportation vessel /FERRY. You will stop at each port to let off and take on passengers. It does not feel like a special holiday, just like ... Read More
Price point was appealing.... Oh how we regretted our decision. This is just a glorified transportation vessel /FERRY. You will stop at each port to let off and take on passengers. It does not feel like a special holiday, just like taking a bus trip... No welcome just sales of package upgrades. No information about shows, dining or trips we waited 5 hours for a map of the boat layout. The reception staff were not happy to be there or assist with queries. All announcements are in at least 4 languages and piped through your cabin at siesta time. Dining options are shockingly bad. You will either eat at 6.30 or 9.00 with people you don't know. Other dining options the Buffett, awful food was the only consistent thing with poor service and too many vulgar people and children. Upgrade and pay extra for the Tex Mex.. feed back on this not worth it, sole less place with poor food. The ship lacked any atmosphere in the public areas in the early evenings the shows were very poor. All in all this is my advice.. Choose the smallest ship with the greatest staff ratio and make sure if you are not wishing to travel with children you check for local school holidays. Try NCL freestyle smallest ships for the best experience!! Read Less
8 Helpful Votes
Sail Date: December 2016
Just returned from our 5th MSC cruise yesterday on Splendida and once again great value for money, excellent customer service, very good food and stunning spotless ship. Such contrast to the very disappointing cruise we took with P&O ... Read More
Just returned from our 5th MSC cruise yesterday on Splendida and once again great value for money, excellent customer service, very good food and stunning spotless ship. Such contrast to the very disappointing cruise we took with P&O in November for which I have done a separate review. I have taken 15 cruises overall over 9 years with 6 cruise lines and MSC is my first choice line now for it's overall value for money. The ships are stunning and the service has got better and better over the last few years. The staff are friendly, efficient and hard working. The drinks package is amazing value, best on the market and the food is of a very high standard although I recognise that it's not to everyone's liking but with 6 courses there is always something most would like with options for steak and speciality dining also. The buffet choice is also very good as is the freshly baked pizza and delicious ice cream and coffee's We have done this itinerary twice now so I will be looking to give them a try in the Caribbean or from the UK next. The entertainment isn't always great but that is my only real criticism of this line although there is usually a decent show or two each cruise but its just not that important to me I can't believe how much better this cruise was than the P&O cruise only 2 months earlier. Well done again MSC. Read Less
MSC Splendida Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 5.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 3.0
Service 5.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.7

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