This was my 20th cruise across many lines and my wife's 12th. With us was our 9-year-old daughter on her 3rd cruise. We booked in a balcony (non-Yacht Club) and had a rate I would call exceptional (helped out by the fact that our daughter sailed for free).
Overall Review:
Our cruise on MSC Fantasia was a great vacation but mainly due to the itinerary. The ship is fine, seemingly heavy on ...
Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil.
But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to ...
MSC Fantasia Review
Intro
I have read quite a few reviews of this ship (few of them positive) and thought I would add my own. We are a large family group and between us have probably cruised nearly 100 times on many different lines, so I'd say we have a broad range of cruising experience. We chose this cheap and cheerful cruise for our annual family holiday because, well, it was cheap. We ...
We had a week to spare while on holiday in Europe so picked a 7 day cruise to suit our dates. The MSC Fantasia leaving from Palma de Mallorca was chosen and we flew to the island. On arrival at the cruise terminal at 4pm it was chaos, passengers waiting to board jamming the main reception area. We were told by the local cruise services operator that he did not know why there was a delay, there ...
The ship itself is very nice, with lovely public spaces but rather cramped cabins. The entertainment shows, every night, were really first rate. Some of the service is very poor, those crew members who were very good probably came from better cruise lines. Food was OK, can't really rate it any higher than that.
Excursions were poor value, one in particular we paid around 70 euros for, took ...
MSC Fantasia is a great ship, well maintained, with an average staff. We had a good room steward, but he was just too busy with too much rooms.
MSC has not enough staff, and that is why the service is below average, and too slow. That is also why there is a constant line at customer service.
The first night there was a huge toilet problem for about 40% of the ship. From 23.00 to 07.00 all ...
Working in the Hospitality Industry for over 20 years and also been an officer at the Hotel Department for many other cruise lines, been a Travel Agent well traveled and used to from budget to luxury experiences, having an Experience on the MSC Fantasia in one of their great Yacht Club Suites was something amazing.
A part for those who are always trying to get advantage of the Greatest ...
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during some days. The cabin was very good. The restaurants handled well all the people onboard, and the food variety was very good. However, the Red Velvet restaurant ...
As a very experienced cruise, thought we would try MSC.
Never again, worst cruise line ever, nothing good to say about it.
Service not existant in all areas
Food served warm, never hot
Cabin staff very rude
Staff just walk into your cabin without knocking
No point in complaining as you just get fobbed off with false promises and actions
Muster drills at nearly every port, ...
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals.
The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the time.
The service is mostly bad, unfrendlly attendants, exception the attendent of the sollarium bar, I Putu and Ana, an watress from the pool restaurant, ...