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4 Helpful Votes
Sail Date: January 2018
Booked this cruise on an all inclusive package from uk. initial impressions were extremely good, however faded very quickly. transportation and embarkation were well organised and pretty fast. largest ship we have sailed to date and ... Read More
Booked this cruise on an all inclusive package from uk. initial impressions were extremely good, however faded very quickly. transportation and embarkation were well organised and pretty fast. largest ship we have sailed to date and impressively stylish. Cabin was ready by the time we eventually found it. Immaculately clean, spacious and well appointed. My only moan would be the shower curtain, really in this day and age?! helena, kept our cabin spotlessly clean throughout our 2 weeks, was friendly and helpful, could not be faulted! Our 1st visit to guest services was met with a sour faced young women who just rudely pointed at the credit cards machine, when we asked about registering credit card to cabin account. Our 2nd was 24 hours later to remove the daily gratuities, which was met with no opposition or even questions what so ever. Obviously they are aware that they don't provide the level of service that warrants this charge! This is the 1st time i've ever done this and 100% happy i did by the time i disembarked. Within a very short amount of time it became obvious how unfriendly, unhelpful, miserable and blatantly lazy a majority of the bar staff were! its was a whole 3 days before any bar staff asked me if i wanted a or another drink or even passed the time of day. This included the times when they actually cleared my empty glass away! Not sure if this had anything to do with them constantly dealing with ignorantly rude and demanding guests (of which, sadly, made up about 80% of the ship!) over the busy xmas and new year period. morale appeared to be at rock bottom, and a friendly smile in any of the bars was few and far between! actually felt awkward bothering them for a drink!! Our sanctuary was the sports bar, with an always beaming ryan from philippines and andrea swort from south africa, a credit to the hospitality service. Brits beware....all inclusive premium drinks package consisted of only 1 draught beer, 1 bottle beer(heineken) , no cider included. Very limited wine choice and charge for red bull. Plenty of cocktails but all spirits measured! we believe this is sold in good faith (no problems with variety on ncl previously) by cruise agents in uk and exclusions made on board. Food was average at best. The carved meats served on buffets were pretty tasty, although also appeared to be the same served at the il cerchio d'oro restaurant, would expect more from seated fine dining option. the pizza was excellent but that's all you'll find after 10pm!! the 2 advertised buffet restaurants turned out to be one merged into the other, same food repeated. By the time you'd actually got your meal together and back to table it was practically cold! All lacking in variety and imagination, was expecting better from the italian, food loving msc! the seating times in cerchio d'oro restricted us and found uncomfortable, sitting with 4 complete strangers. luckily we all spoke english, unfortunately i was the only one that could make small talk! once was enough and thankfully, we managed to get a few nights with some cruise buddies(who also had the same experience) at the later sitting. Tex mex had great steaks but awful service. My biggest problem with our experience was the lack of general hygiene. the hand sanitizers at the restaurants and buffet perhaps worked 50% of the time, be it broken or run out. i reported to guest services, when the one at the main entrance to the buffet was obviously broken(back hanging off) at 4pm and still out of order at 9pm!!! there were entrances into buffet from outside desks that had no sanitizer machines! i had and officer actually shrug his shoulders at me when i pointed this out to him! On a handful of occasions staff were seen spray passengers from bottles. The more shocking thing was that passengers (about 80%) completed ignored machines and staff and just pushed past those that stopped to disinfect. being a medical professional, i am overly aware of the prevention of cross infection in this sort of environment. however what made me so concerned with the lack of staff interest in hand sanitization, was the amount of times i witnessed passengers leaving the toilets without washing their hands and on more than one occasion straight into restaurant!!! You don't have to have a medical back ground to know that that is just disgusting / repugnant / disgustoso / widerlich !!! Entertainment was poor and repetitive. Only saw one show, freddy mercury tribute, uncomfortably performed in english. Couldn't face any more, all opera themed. Rock / Roll night was my thing, but oh my, never heard such wailings! Band could only play one tempo. pianist i thought was literally dying one night. The same set was performed the last 3 nights on the trot, by the same shrieking duo in manhatten bar, hits i hadn't heard since 1977! seen better acts down local club! We had to endure the muster drill 6 times, in 5 languages during our 2 weeks on board. explain why it is piped into cabins when, if you are doing the drill and following instructions, you should be at the muster points?? waste of time for most passengers, as they took no notice, didn't put on lifebelts, some of those that had, had on wrong way, and staff never corrected! Loved all the islands, apart from martinique. I went to the "caribbean" and the only time i felt i was there was being on shore. Never heard caribbean music on board and sailed away from island to the italian national anthem? sadly a parisian experience rather than a caribbean one. won't be sailing msc again too many dirty and rude passengers, with mostly unwelcoming staff on board . Going back to a cruise line that wont let you pass without a "washy washy" hand practise and a cheeky smile! Read Less
11 Helpful Votes
Sail Date: December 2017
I have traveled extensively around the world and spent almost 2 years in Europe in the past. Having always cruised on American ships (Holland America, Princess, Norwegian, Royal Caribbean, Carnival), this was definitely different, ... Read More
I have traveled extensively around the world and spent almost 2 years in Europe in the past. Having always cruised on American ships (Holland America, Princess, Norwegian, Royal Caribbean, Carnival), this was definitely different, definitely European. Amazingly, I met only one other family who were Americans-everyone else was from Europe or elsewhere, even though we were in the Caribbean! The ship was decorated luxuriously and the design, materials, wall/floor coverings, and furniture were definitely Italian design and a step above other ships that I have sailed on. The size of the cabin was average and any extra storage space was lacking. Of note is that the 13th floor cabins were the same size as the 10th floor cabins. However, the televisions were shockingly small at 18" and you needed binoculars from the bed to read any of the captions. They also lacked free English speaking movies which are standard on other cruise lines and had only 3 English-speaking channels including ESPN. The website to book the cruise was woefully lacking user friendly links and was confusing and ambiguous-this unfortunately put a strain on the toll-free MSC agency, who were quite helpful. They need to revamp their website up to American standards. The food was definitely European. The pasta and bread was excellent. The portions on the menu were small and the meat in the entrees ranged from "ok" to just plain bad. Ordering steak/sirloin resulted in about 3 to 4 ounces of tough meat. In general, the selection of menu entrees was extremely limited. TIP: order 2, or even a sampling of 3 of the main entrees on the menu with your partner if you are not sure about them. Other's reviews that you have read are spot-on: they do not serve plain water in the dining room and you are obligated to order bottled water. MSC has received so much flak for this, it is unbelievable that they would downgrade their reputation based on the few euros they make on this one item! On the other hand, the desserts are generally excellent. Or, forget about the dining room experience altogether and hit the Lido deck for the buffet where the choices are wider and at least as good as the dining room, and there is free tap water. Criticism about receiving misinformation from the staff is understandable-in general, in the US there is much more accountability for giving out wrong information (you will get fired) which is not as prevalent in Europe where people tend to, in there zeal to be helpful or knowledgeable, often answer you with "guesses" which are clearly wrong. Often, you will be receiving different answers to the same question. Strong suggestion: if you need a correct answer to a critical question, ask another employee or two, or ask their boss. But verify, verify, and verify. The excursions were surprisingly organized. We exited the ship quickly, much quicker than on other ships. They were inexpensive and good. However, be prepared and alert for unannounced schedule changes in just about anything-entertainment, port arrivals, open/closing hours of food venues which occur with surprising regularity. The entertainment was on par with other cruises we have been on. We found that almost every staff member at the information desk spoke English acceptably well. The conclusion: If you understand the cultural differences, prepare for the food, and are alert to unannounced/inadequately communicated changes in schedules, you will enjoy this beautifully designed ship and friendly staff. Also understand that MSC is still on the learning curve to be up with the "big boys" but can be a less expensive and attractive alternative to other cruise lines. Read Less
3 Helpful Votes
Sail Date: December 2017
Last minute Christmas booking. Wanted Caribbean Christmas cruise. Never again and the worst cruise we have had. Chose a suite and only suite 9003 available. This was located facing forward and had no balcony, which we knew, what we did ... Read More
Last minute Christmas booking. Wanted Caribbean Christmas cruise. Never again and the worst cruise we have had. Chose a suite and only suite 9003 available. This was located facing forward and had no balcony, which we knew, what we did not know was that around 1 hour before we docked, the rattle and bangs and awful noise would start. Also one night we had to call the reception at around 11.30pm because although we were at sea the noise was terrible, including floor vibration and this lasted for over an hour. We were given a bottle of wine and a note apologizing the next day. The itinerary included stops at Martinique and Guadeloupe both were JUST for new passengers boarding and this was repeated on the return journey. During the evening meal we were subjected to "where the life boat station was" and "how to put on a life jacket" in 6 languages. Even though our newly boarded table companions were told not to worry as this would all take place next day. This exercise was repeated 5 times throughout the ship, to the annoyance of all. The meals were terrible, Christmas eve main meal was 3 thin strips of beef put on a bed of lettuce with half a tomato cut in half either side. We paid to eat in Tex Mex. The buffet restaurant was chaos and is best avoided, pushing and shoving was normal. The cabin passage ways were blocked by cleaning trucks and the carpet looked worn and stained. Our cabin steward was excellent and most of the staff were great, the entertainment was varied and OK. New years eve was spoiled by too many people trying to get tables or drinks. "formal dress" was a joke and even "elegant" was optional,.some in short sleeves and some in dinner jackets. NEVER again Read Less
1 Helpful Vote
Sail Date: December 2017
We booked this cruise 11 months in advance and we were so excited to spend Christmas in the Caribbean, however from day 1 we were so disappointed. Embarkation We queued for hours in customs in Barbados where we embark the ship. Had ... Read More
We booked this cruise 11 months in advance and we were so excited to spend Christmas in the Caribbean, however from day 1 we were so disappointed. Embarkation We queued for hours in customs in Barbados where we embark the ship. Had to claim our luggage and take it to a truck to be transported to the ship which came as a surprise to us. In Dec-16 we sailed with P&O Britannia and once we checked in our suitcases at London Gatwick, next time we saw these was in our cabin. So overall very poor service from MSC. What I found very annoying was that every 2-3 days there was a safety drill for new passengers. The locals used the ship as "hop in hop off" boat between the islands. Complete disaster! Ship Overall the ship is ok. It need a good refurbishment though as it's quite rusty and squeaky. Cabin We had balcony cabin 10224 (aft) - good size cabin with a sofa but again it needs a refub. The carpet is quite old, some visible signs of tear and wear in the bathroom. The cabin stewart was really nice guy and the service was excellent. Dining The most awful experience we had on a cruise. Nobody has been sanitising their hands upon entering the restaurants. The buffet was always so crowded, full with running kids spilling food and drinks everywhere. The food choices were not that good Dirty mugs/glasses and raw food (pictures enclosed). We went only once to Il Cerchio d'Oro. I was not impressed by the food swerved - cold, small portions and not seasoned at all. So most of the time we ate in the buffet. Entertainment Went once to a show but left after 15 mins as we got bored. Service As I mentioned above, our cabin stewart was great. I cannot say the same for the buffet and restaurant service. The staff in the pool bars were really good but not fast. Sometimes it took ages to get drinks. Ports and shore excursions We didn't book any shore excursions as they were too pricey. 50 euros per person for a beach break isn't worth it - basically to be put in a shared mini bus and taken to the beach and back. Desembarkation Bad experience again! When we were transported to Barbados airport for our return flight to the UK, we found our suitcases "dumped" outside the terminal, left without any security what's so ever. Anyone could walk in and walk out with one of these suitcases. I was not happy at all. We will NEVER sail again with MSC! Read Less
1 Helpful Vote
Sail Date: December 2017
We wanted a Christmas/New Year break. I saw this cruise on promotion in a newspapers ad. So we booked. t was some good and some not so good. 1. Flights. Flights were with Virgin. We had a lot of problems trying to get an upgrade to ... Read More
We wanted a Christmas/New Year break. I saw this cruise on promotion in a newspapers ad. So we booked. t was some good and some not so good. 1. Flights. Flights were with Virgin. We had a lot of problems trying to get an upgrade to Premium Economy, but we finally did it. We tried to check in online 24 hours before departure. Not possible. All seat were booked by the company managing the cruise, not our tour operator. We were allocated seats on check in at Gatwick. I was next to the toilet. Very noisy with passenger from economy coming up throughout the flights to use the toilets! Crew unable to do anything. 2. Transfer and embarkation in Barbados. Very good transfer from airport to ship and excellent embarkation. We were Yacht Club(worth every penny of the extra) passengers and were greeted at the ship by a Butler who took us to our designated reception area and then to our suite. 3. Suite & Balcony. Suite well furnished but smaller than expected, with a very small balcony. It just about took 2 chairs and a table, no sun lounger! It appeared all balconies were the same size for all balcony cabins. The suite & whole ship was beautifully clean, I could not fault cleanliness. 4. Food. Yacht Club have their own dining room, Etoile. Its at the other end of the ship, but that was quite good as it gave us exercise to work up an appetite. Food choices OK, small portions, but you could always ask for more. No roast turkey dinner at any time over Christmas! Excellent staff, especially Christina who could not do enough to help.I had a flu bug for several days and stayed in our cabin Christmas Eve and Christmas Day. Christina sent my choice of menu, full bottle of wine etc with the cabin steward. Our Butler also was very caring and provided hot lemon with honey and ginger. Sadly no kettle etc in sight, (for safety reasons, they said!) so we always had to call and order, which could take 20 minutes. But it always arrived with a smile!! We had our own Yacht Club deck. Plenty of loungers and never crowded. We took breakfast here. Limited choice and the same every day. Sausage, crispy streaky bacon and egg as you wished. Fresh fruits & yoghurts. Smoothies, tea and delicious fresh coffee! A light luncheon was also served here but very limited. We could all go into the main dining rooms if we wished, but a better choice in the Yacht Club would have been appreciated. We also had our own for YC guest forward facing lounge where snacks were available all day. There was no shortage of food, but I would have like a better choice. 5. Entertainment. Very poor. The lovely theatre was hardly ever full. The second weeks' shows were a repeat of the first weeks'. Being an Italian ship, most shows were opera based and limited variety. We only went 3 times! On previous ships we have sailed there has always been interesting guest speakers, talks on the next port of call, etc. This was limited to a talk each week soon after embarkation about 'How to get the best out of the cruise',but this was limited. Little happened during the day time except for Bingo. 6. Spa. Excellent spa with 2 hammers, sauna, gym, pools etc etc. Treatments/massage were expensive compared to what we pay at home. We swan early am as other wise loads of children in pools. 7. Fellow Passengers. We met some lovely people, mostly 50+. There were only 3/4 children in Yacht Club and were very well behaved. But around the ship they were not so and I could not see parents supervising them. They dropped litter around the ship, drinks bottles, sweet papers etc, they were obviously not used to cruising on a nice ship. One BIG problem. At every port we seemed to take on passengers and drop off passengers, bit like a ferry ship. We were told that they all got very good last minute rates! As low as 50$ per night some boasted. I can see MSC's point of view but we and many others had paid good money, it did not seem right and this would deter me from sailing MSC again. 8. Dress code. It did not really exist. There was a suggestion of dress each day in the daily information sheet, but no one really paid much attention. Even on jacket and tie nights/glam. nights in Etoile, men still appeared in jeans. One gentleman wore the same red jeans every night! they probably walked home!! 9. The Yacht Club Experience. I would strongly recommend this. It included all drinks, premium brand and local in all bars on the ship. Our mini bar was stocked up daily. Danny was chief Butler and was in overall charge of all dining and general management. He was superb. When we did have an issue, he quickly sorted it. Would I travel MSC again? Only if Yacht Club and the largest cabin we could get. Ours 16025 was not large for a suite. Also a cruise with fewer stops so that it was not like a ferry ship. The answer is maybe, but we have other cruises booked for this year to compare with. Read Less
4 Helpful Votes
Sail Date: December 2017
A very different experience to all other cruises I have ever been on... Positives? Fantastic cabin steward. Other staff generally very good. Very healthy food. Clean, spacious room. Free upgrade from an inside cabin to a balcony. Staff ... Read More
A very different experience to all other cruises I have ever been on... Positives? Fantastic cabin steward. Other staff generally very good. Very healthy food. Clean, spacious room. Free upgrade from an inside cabin to a balcony. Staff spoke multiple languages, often up to 6+ (wow!) - this does, however, also mean it takes 10 minutes to introduce evening shows etc, as everything is repeated in each language. There really should be only one language for the cruise. Impressive, if non-sensical evening productions - some members were lip syncing (disappointing), and yet when they actually sang, it was mind-blowing! Costumes were out of this world and certainly rivaled any seen on Broadway. Negatives? Very poor communication between MSC and our cruise agent, which meant we either received conflicting information about the cruise, or no information at all. Our dining reservations were not in the system upon embarkation, which meant we were refused from eating at the restaurant the first two nights. MSC also sent us to the wrong pier (Pointe Simon), and once we arrived and found we were at the wrong port, we had to trek all the way across town with our luggage to the correct terminal. Not impressed. Other issues included inflated excursion prices compared to those listed on-line - though we tried, we were unable to book excursions prior to boarding (MSC website glitch) and the cheaper on-line prices were not honored once we boarded. Difficult to track down staff at breakfast (eg. for help with dietary requirements). Food was the same every single day (very blah, though a lot of fresh fruit) and some items ran out and weren't replaced. We were told on three different days that our balcony would be washed, so we removed everything from the balcony in preparation - it wasn't washed until the third day, which was very frustrating having to bring everything inside each day. A special delivery of champagne and chocolates was ordered for our room and was to be there when we arrived - it wasn't, and we had to call reception three different times until it was finally delivered. Re the restaurant... in the end, I only ended up eating there once, as the experience was very poor. We had 7 people seated at our 6-person table -- we found out at the end of the meal that one of the couples should not have been there, though they had been eating at that time and at that table all week. Food was overcooked and salads were soggy. We arrived at 6.30pm - by the time all meals were served and we were finished, it was 8.15pm. Service not efficient. We were seated with people who did not speak the same language as us. I would recommend MSC try to seat people together who speak the same language, so conversation can flow - otherwise, very awkward. Read Less
Sail Date: December 2017
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the ... Read More
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the city. We arrived at the cruise terminal early but everything went smoothly and after waiting on a seat for 30 minutes we were able to board. Our cabin was ready but not our cruise card, but staff at boarding told us to give our cabin number to dining room staff and we would be able too add our drinks to our package. We then went to the buffet four lunch it was very busy bit this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. During the whole cruise this was the only dining room we used it was a loot quieter than other ships I had been on also no Queues for food, this was all down to good layout. Also I was please to see when the place was busy it was not below the restaurant managers to help clear tables. The entertainment was OK Some of the stage shows were good Somme not, bands in the bars were varied. I have written this review because of so many negative reviews. I do not want to dress four dinner and be told what to wear, if we were going to the bars etc we changed out of shorts and into casual wear. If you want to dress up youy can but lots of people don't it is all up to you. Read Less
Sail Date: December 2017
we arranged this trip for my husbands birthday and wanted to see the Caribbean we booked early many months before the cruise, then came the hurricans so we were told we were not going to the Islands we had booked ! we asked for a refund ... Read More
we arranged this trip for my husbands birthday and wanted to see the Caribbean we booked early many months before the cruise, then came the hurricans so we were told we were not going to the Islands we had booked ! we asked for a refund or to rebook later was told we could have a voucher for another date but we could not have refund on the airfare so would have to pay for that again , so decided to go anyway .When we finely got to the ship after a long que in customs We went to the cabin and found our cruise cards so far so good added money on it at the machine that was easy! went to the restaurant to find it was shut and only the pizza bar open not happy as we had been traveling since early morning , just as we sat done we got called to the lifeboat drill . when the buffet opened we went to get a meal as we went in we sanitised our hands as is the custom on ships to stop infection we noticed other people were not bothering and there was no one with a spray bottle on the door as on other ships!!!we were NOT happy.As the cruise went on we became more unhappy as the Ship was being used more as a ferry boat than a cruise ship every Island we docked at more passengers got on and others got off, this was not a problem but the life boat drill for new passengers every night was!!! as while this went on all staff disappeared the bars were shut as was the trips desk we just got there to book a trip and the staff just got up and left us! We went to the restaurant we find we only could have bottled water or wine to drink both payable unless you have a drinks package and no coffee after the meal was told this was because the coffee machine was on the 5th floor!!!so as we dont drink wine we had to buy a drink at the bar and take it in every night.no hand cleaning again at the door. if you want more than 3 small courses and you dont eat fish veal or pasta go to the buffet!! no 7 courses here. the dinner time is 6.30 to 6.45 when the doors close but when we were there they were letting late comers in untill 7.30 some nights so we that had got there on time were left so the waiters went to serve the late comers. The Entertainment is opera every night then a show that only lasted about 45 minutes as the entertainment manger had to go through all the langages because of the differant people getting on and off the boat..as all the ship announcements oh and you cant get a drink in the show bar and not allowed to take one in with you,and if you are on the ship for 2 weeks the show is the same in the 2nd week as the Ist .and if you want to go to the music and dance on deck it dont start untll 11.30. The staff was good the waiter in the restaurant and the bar staff we didnt see the cabin boy after the first day when we had to go find him to get more hangers but he cleaned the cabin twice a day and left clean towels the shampoo and shower gell is in the wall of the shower so take your own and conditioner,the cabin was a good size with a window. We found the excursions expensive the cheapest one was almost £50 for 2 just for a bus to the beach 45 minutes away left there for 3 hours no sunbeds or any where to sit on chairs even, but the white sand and blue sea was beautiful The ports only had.the souvenir and maybe a market within walking distance no beaches.some ports took USA Dollars others Euros some both so you need both if you want to shop. Lastly I would say get the drinks package as the drinks are not cheap and its worth it even if you want to only drink wine and water with your meal and go to the Cappuccino bar for a coffee the cocktails are good as is the alcohol free ones. Read Less
1 Helpful Vote
Sail Date: December 2017
This was our third MSC cruise and standards have plummeted. The cruise itinerary was changed due to the hurricanes in the Caribbean so we were offered the option of a cruise credit but not a flight credit (no use to us at all). ... Read More
This was our third MSC cruise and standards have plummeted. The cruise itinerary was changed due to the hurricanes in the Caribbean so we were offered the option of a cruise credit but not a flight credit (no use to us at all). Consequently we opted to continue. It felt like a glorified ferry with a lifeboat drill for some almost every night. This was broadcast in five languages all over the ship (including cabins) When this happened, often at 6pm the bars were shut. The transfer buses to and from the ship were clapped out. There were two options for meals, restaurant or buffet. The buffet had a good selection of food but was manic and the staff didn't have time to clean the tables or the floor in between diners. It was difficult to get a seat or a drink. The restaurant was more calm but the food choice was limited and had been cut from the previous five courses to three, which wasn't a bad thing because it was mostly inedible anyway. Some people opted for two starters rather than the main and then went to the buffet for pizza. Guest hygiene in all areas of the ship was not enforced and so virtually no-one used the hand-sanitising machines. The toilets in the public areas were never clean. Entertainment was generally poor and the second week's shows were identical to the first week. Again all acts were introduced in five languages. The entertainment around the pool was noisy and childish. We tried several times to get table tennis equipment but failed. Tables were at one end of the ship and equipment was at the other end up two flights of stairs. We gave up in disgust. Each port of call, excluding Martinique, is a dump so be prepared to pay for costly excursions or share a taxi. At Martinique there is a 20 min walk to catch a 15min ferry ride (only $7) to an island beach, which is lovely. Walk left from the ship towards Downtown. Don't believe the map given to you on the ship, which showed us in the wrong mooring. This mistake was acknowledged by reception but had not been changed when we revisited. The worst port was La Romana in Dominican Republic. Don't get conned into the 20euro land train which goes nowhere safe or interesting and is soon back at the ship with its armed police outriders. It's dodgy walking out on your own so a taxi or trip would be safest. Best thing is to do your research before you go to find out where the beaches are or you will end up wandering around run down towns in the heat. This was our ninth ocean cruise and will now probably be our last. We will stick to river cruises in future. Read Less
8 Helpful Votes
Sail Date: November 2017
This is not going to be long winded but I feel the need to voice my opinion which is absolutely POSITIVE...not always shared by MSC cruisers on CC. How you rate your cruise often depends on expectations and attitude to dealing with any ... Read More
This is not going to be long winded but I feel the need to voice my opinion which is absolutely POSITIVE...not always shared by MSC cruisers on CC. How you rate your cruise often depends on expectations and attitude to dealing with any shortfall. You choose your cruise, you pay for it, you pack, you go. Remember though to have a good time and this is impossible if you are going to grumble because " on ...... you didn't have to pay for water at dinner " or " on ..... coffee was served after the meal ". Every cruise line does things differently, if you have a 'must have' list check it out with your cruise consultant/cruise line before booking...most questions are answered somewhere online and once onboard focus on the positives as usually there is no turning back once you've sailed! MSC is very affordable as cruises go, the ships are attractive, stylish ( Italian!), cabins are comfortable and the space well organised. On our transatlantic voyage service was very good all over the ship, crew were most pleasant and ready to interact with guests, food was abundant, varied and palatable. The whole ship was spotlessly clean. Although coffee wasn't served in the main dining room after dinner ( we knew beforehand} an excellent Italian coffee can be found in most of the bars. Evening entertainment was also varied and enjoyable and during the sea days we were never bored: stretching, aerobics, tai chi, handicraft classes, dancing classes, quizes, lectures, tennis, squash, cards, library, board games, pools, jacuzzis, table tennis, table football.... There was a dedicated guests relations consultant for English speaking passengers who could be contacted either in person or by phone for any queries ( rather than using the reception desk ). The Master Stefano Aiello would make daily announcements regarding our navigation across the Atlantic and was often to be seen walking through the ship greeting passengers and having a chat. We had a thoroughly good time, feel we got excellent value for money and will definitely be cruising MSC again. Read Less
MSC Fantasia Ratings
Category Editor Member
Rates 3.0 3.5

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