391 Norwegian Pearl Cruise Reviews

We had never cruised with NCL before so we decided to give the Norwegian Pearl a try. The itinerary and the time of year worked for us so we took a 5 night cruise to Belize and Costa Maya out of Miami on January 12, 2020. A little warm ... Read More
We had never cruised with NCL before so we decided to give the Norwegian Pearl a try. The itinerary and the time of year worked for us so we took a 5 night cruise to Belize and Costa Maya out of Miami on January 12, 2020. A little warm weather getaway before the real cold set in up north. We were traveling with a relative who had her own interior cabin across the hall from our mini-suite. We used a travel agent to help with the actual reservations but i had done all the research myself using then NCL website. I found the website very easy to use and negotiate. Our travel agent got a little better deal saving us a few hundred dollars which covered the gratuities. We chose the reduced airfare offer that was being offered. $99 round trip was too good to turn down. The flights to Miami were good and got us to the port at noon. The return flights were horrible. 5:40p flight to Charlotte and then a 10:30p flight to Providence. We did not get home till after 1am. There were better flights on American Airlines (checked their website) but since it was booked through NCL we had to go to them to adjust. They told our travel agent that it would cost $50 per person just to look and see if anything was available with no guarantee the basic economy flights could be changed. $150 just to punch a few keystrokes into a computer. Not good customer service. I wish we would have spent the extra and booked the air ourselves. Live and learn. I knew from other reviews that the ships layout was very confusing. The only way to get from front to the back was on either deck 7 or 12. Didn't think it would be a major problem but it was very annoying. To get from one restaurant to the other, which are right next to each other, you had to go up a flight of stairs then go down a corridor and back down a different set of stairs. It seemed that everywhere you went you kept walking into dead ends. On every other ship I've cruised on you were able to figure out the layout by the second or third day. I never figured it out on the Pearl. The dining was the biggest disappointment to our group. We did not purchase specialty ding at any of the restaurants choosing the many included food venues to help keep cost down. The first night we went to Indigo shortly after it opened at 5:45p. By 6:15 we were still waiting for our salads. Our entree's arrived at 6:40p and were only warm not hot. We should have sent them back but at this point we just wanted to get out and would try the Summer Palace the next night. Service was only slightly better and the food was still not hot. I ordered a NY Strip steak and it was only 1/4" thick. It was the thinnest steak I had ever seen served at any restaurant. It was tender though but I wonder how long it sat under the warmer before it was served. We gave them one more try the next night and it was about the same. It was the Garden Cafe Buffet for the rest of the trip and that was clearly the best choice for Dinner. Breakfast was always at the Garden Cafe and it was above average. We tried O'Sheehans for lunch one day and had overcooked burgers and "fresh" fish that looked and tasted like fish sticks from grammar school. One bright spot was that Garden Grill has a chef making fresh crepes every night for desert.and the bread pudding was always a good choice. We had a mini-suite and while it isn't fair to compare to other cruise lines it was much smaller then RC's mini-suite. There was only a little over 1 foot between the end of the bed and the wall. This made made moving around the suite difficult. Also it was very dark. At first I thought a bulb was out but our cabin steward said that most everyone complains about that. Also the door to the balcony was very difficult to open. It took two hands and a lot of force to get it moving. Other than that it is a typical cabin on a cruise ship. I will say our cabin steward , Victor, was awesome. He took great care of us and always had a smile on his face. Since the Pearl is not one of NCL bigger ships it doesn't get the greatest entertainment. That said the Legends in Concert show was pretty good. The guy singing the Neil Diamond song had awesome pipes and was the highlight of the show. The smaller venues, Crystal Atrium, Champagne Bar and the pool area need to get new sound systems. The audio was poor quality and had a very tinny sound. And at all of these venues the music was way too loud. You couldn't have a conversation with the person sitting next to you. The Thermal Spa was incredible and the highlight of our week. It was a full cruise and getting time in a hot tub on deck was all but impossible due to people parking themselves in there. I don't know how you would enforce it but there should be a time limit in the hot tubs, sorry for the short digression. My wife has arthritis and this spa was amazing. It was rarely crowded and the temperature was just right to relax aching joints. I liked the heated tile chairs which I thought would be uncomfortable but weren't bad. The Thermal Spa was a great way to unwind before going to bed each evening. We did three excursions while on the cruise taking advantage of the other "perk" which was $50 dollar shore excursion credit per port. I did the Monkey River Eco Tour in Belize while my wife hung out on the beach. I really enjoyed it even though we only saw one monkey and never heard it "howl". In Costa Maya my wife and her sister got a day pass to an all inclusive resort and hung out on the beach. They enjoyed it. What we absolutely hated was the hop on hop off bus tour in Miami. The shore excursion folks on board convinced us to take it. Don't waste your time or money. They picked us up at the pier and it had been raining. They did not attempt to dry the seats on the upper level. They said there was a rag somewhere up there for us to use. It was already soaked and was filthy. We asked if another bus was coming since it looked like it would rain some more and were told no that it was only a short trip to the main terminal, which was an outdoor shopping mall. On the way there we encountered low lying trees which proceeded to get us more wet when they passed over the bus. You had to put your hands up to protect your face, Several people on the upper level were scratched on the arms. We got there the mall was closed and we had to wait 30 minutes for the next bus to come and start the tour. When it arrived we got a seat on the first level so we would be dry. It did start to rain quite hard and then the water started flowing inside the bus. We were told that because of the way the buses were made "that all the silicone in the world would not prevent them from leaking on my head." We had lunch and took an Uber to pick up our luggage. Oh and their bus to the airport didn't have air conditioning. Not good in Miami. So long review just a little bit longer. Norwegian needs to do little things to make this ship better. Paying attention to food temps would be the first thing. Second don't rely on frozen food products and if you do, don't say they are fresh. They can't do much about the layout of the ship but better signage would help. Get some better microphones, amplifiers and speakers in the entertainment venues so it is not painful for people to listen to the talent. And finally have company personnel take every shore excursion that you plan to have your name and brand associated with and see that it meets standards for quality and safety. Oh and figure out what to do about the people who hog the hot tubs............ Read Less
Sail Date January 2020
I traveled with a group of 16 people on this cruise. It was an "Escape From Winter" cruise. I liked the size of the ship....not too large. Staff was friendly and the Captain was amazing, speaking 5 different languages to welcome ... Read More
I traveled with a group of 16 people on this cruise. It was an "Escape From Winter" cruise. I liked the size of the ship....not too large. Staff was friendly and the Captain was amazing, speaking 5 different languages to welcome everyone on the first night! Staff was courteous and kind. Activities Director was a hoot. However, after about 4 days on a 6 day cruise, I was ready to leave. Here's why: There seemed to be no space anywhere around the small pool area to sit or swim. There was no shrimp to be found anywhere. There were no towel animals. I know, I know first world problem.....but I missed them! Food on the menu had weird names like Walleye Cod. Well, is it a walleye or a cod? Main dining room menu was boring and uninspired. We ordered chicken wings 5 times in O'Sheehan's. They arrived cold every. single. time. In the Lotus Garden restaurant the food was cold, dry and pretty uneatable. The rice was ice cold and tasted like frozen rice that wasn't heated up properly. I was so excited for this restaurant and it was a big disappointment. I LOVE Chinese food. I really didn't like anything I ate there. Customer Service people extremely rude and not courteous. Amazingly bad. And then there was the Karaoke: The Pearl has a policy that everyone sings in the order that their slips of paper are filled out and handed in to the DJ. We had to endure some pretty bad singers every single night singing the same songs over and over and over. Sometimes they sang 7 times or more in one night! New policy would be easy: Once you've sung once you cannot sing for another half hour. End of problem! Also, I wanted to sing an Abba song. Because the main show had a five minute Abba number on the main stage once, all the Abba songs were pulled from the Karaoke playlist. Come on, we're all not THAT good. No threat to the cast on the ship as far as I could see! On a positive note, the Bliss Lounge was amazing, with fantastic decor. Speaking of Entertainment, I thought the cast and entertainers did a fantastic job on the main stage and in the nooks and crannies of the ship. All professional actors and musicians and all music was fantastic. I enjoyed the comedian at the FIRST show. At the second show he got, very, very rude and I really did not enjoy it. I am not a prude. Just did not appreciate how hard he tried to be rude. I didn't mind the swearing, it was his jokes. Next time, I'm going to bed!! I stayed away from the Buffet because there was just too many people there. However, there is a really nice place to sit in the back outside, very pleasant. However, all the people serving were just wonderful, caring and courteous people. They did wonderful! The people on board, both staff and cruisers seemed to be really nice.....all the time. I just wish it would have been better. Read Less
Sail Date January 2020
We chose this cruise for a couple of reasons. Number one, it crossed off one of our bucket list items, the Panama Canal. Number two, we were cruising on Christmas Eve and Christmas Day as well as New Year's Eve and New Year's ... Read More
We chose this cruise for a couple of reasons. Number one, it crossed off one of our bucket list items, the Panama Canal. Number two, we were cruising on Christmas Eve and Christmas Day as well as New Year's Eve and New Year's Day. We had a mini-suite. We have learned from other cruises that we want to be mid-ship or a bit forward. Why? The smoke stack leaves soot on the balcony when your cabin is towards the back of the ship. Yes, you can get a bigger balcony, but the trade-off is you need to brush off the soot several times a day. The nice thing about the mini-suite is there is a large, deep tub that be used as either a soaker tub or a shower; we prefer the shower. The toilet is separated by a partial wall, so both of us could be in the bathroom at the same time. We had several freebies, including 5 specialty dining dinners, 250 free minutes of internet (but one device at a time), on-board credits, a shore excursion credit, and free adult beverages. Unlike some cruise lines, NCL does not limit the number of drinks per day. However, bottled water is not included in the beverage package. We were disappointed in most of the specialty dining restaurants. Teppanyaki's food was so-so. We know you go to Teppanyaki more for the show than the food, but the show was blah at best. We are used to the onion volcano and the fireman, neither of which we saw. Usually there is an egg tossing show, but there was none here. The food was nondescript at La Cucina and Moderno. We ended up at Cagney's twice, because we found the steaks to be awesome. The food at the free restaurants was, again, so-so. Breakfast at O'Sheehan's started out good, but we both agreed it went downhill as the trip continued. The waitstaff was somehow confused with my husband's request for both an apple and an orange juice. You can swap out sausage for the bacon for the express breakfast, but they did not always get that right either. We liked the Freestyle Dining. That means you don't have an assigned dining time or table if you want to dine in the main dining room. The Lotus Garden is considered part of the free dining. It is open for dinner only. We both enjoyed our appetizers (hot and sour soup that was not what we were used to but it was good plus vegetable egg rolls), but we thought our entrees were below par. The buffets were just not memorable (for breakfast, lunch, or dinner). We did not get off the ship at Harvest Caye, NCL's private island, for a couple of reasons. One, it started to rain as we were about to get off the ship. Number two, we heard it was very commercial. We've been on other private islands in the Caribbean, and they have a free BBQ on the island for lunch. Also, if you have the beverage plan your card works on the island. Not so for NCL. You must pay for everything on the island. Our first shore excursion (Exploring Magnificent Cartegena) was a bust. Our tour guide became disinterested during the tour. We almost always tip the tour guide, but we just could not; he did not deserve it. Also, the street vendors in Cartegena are EXTREMELY aggressive. That isn't NCL's fault, but be prepared to be approached every 1-2 minutes with someone trying to sell you cigars, magnets, hats, etc.. To say it was annoying would be an understatement. The Panama Canal was fantastic! We got up early so that we could see the ship entering the first lock. It is amazing how close the ships get to the sides of the locks. We didn't see or feel it during the passage, but apparently there is a lot of scraping of the ships during the movement. There is an 87 foot increase in height between the first full set of locks (there are 3 of them). You then get into the largest man-made lake in the world, where you either get off the ship for a shore excursion or stay onboard and go back the locks in the other direction. We opted to stay on board, and we did not regret our decision. Puerto Limon was fun. We took the Tortuguero Canal and River Cruise. Like many tours, it is all about the guide. We had a very good guide and driver, and we saw lots of sloths and monkeys. We also saw a boa constrictor and multiple bird and butterfly species. There was a change to the itinerary that we were alerted about when we checked into the ship. It wasn't a big change (2 destinations were reversed), but I liked the fact that NCL told us about this change before the ship left port. The casino is relatively small. It is very smokey. We were on another cruise line in August, and we really appreciated that they had a non-smoking section in the casino. NCL should consider this. For embarkation NCL asks you to select a 1/2 hour period to check in. We selected 11-11:30 AM. We arrived on time, and we were handed boarding card #10. We got on board about 12:30. We knew our room would not be available yet, so we headed to the buffet. FYI: while you are in a US port, you pay a small fee for every drink you order. In addition, you cannot order a drink on the day of disembarkation. We much prefer the embarkation process for Princess, where we pre-registered and got a medallion. We were onboard in 5 minutes. The other nice thing with Princess is that as we approached a bar the medallion was read, and we were greeted by the bartender with our names and our beverage preferences. NCL should consider using medallions. We did numerous trivia events. Some of them were very bizarre. We also did Jenga (it was fun) and bocce (watch out for the lip on the carpet). We were not very impressed with the entertainment. The fitness center was OK, but it was not set up logically (IMHO). Read Less
Sail Date December 2019
This was my second time on Norwegian Pearl and 9th cruise with Norwegian. I really like the size of Norwegian Pearl and the thermal suite.This trip I traveled with my two teens. We had two inside cabins on deck 8. Embarkation and ... Read More
This was my second time on Norwegian Pearl and 9th cruise with Norwegian. I really like the size of Norwegian Pearl and the thermal suite.This trip I traveled with my two teens. We had two inside cabins on deck 8. Embarkation and disembarkation went smoothly. We sailed on a Friday and came back on a Wednesday. We had very little port traffic. My previous trip on this ship was wonderful. Things have definitely changed since March. No towel animals, scented hand towels, or pool towels in your cabin. They ran out of salad after day 1. I struggled with finding foods that weren't fried, oily, or fatty. I don't normally eat in any of the pay venues. I've never needed to because I'm happy with a salad and a protein. The food quality in the buffet, and main dining I'd rate as poor. Our inside cabins were very clean and our steward, Arris was awesome. Very few of the crew appeared to be upbeat and some of them were downright rude. There's definitely a disconnect going on. We sailed Norwegian Sun in September and didn't encounter any issues. Back to the Pearl- entertainment was good, but the activities were hit or miss. They never opened the rock climbing wall for the entire cruise. I wouldn't book this ship again. We did all enjoy our day in Belize and Costa Maya was fine. We stayed at Homewood Suites in Brickell after sailing on the Norwegian Pearl and we all thought that the complimentary hotel food was better than the food on the ship. Read Less
Sail Date December 2019
We booked this 5 day cruise to celebrate my husband’s birthday as well as our friends birthday. The dates covered both & the ports were ones we had not before been to. Embarkation took only minutes, & then we had about a half ... Read More
We booked this 5 day cruise to celebrate my husband’s birthday as well as our friends birthday. The dates covered both & the ports were ones we had not before been to. Embarkation took only minutes, & then we had about a half hour wait in the holding area before boarding. For an older ship, the Pearl seems in good shape & appeared clean. Rooms were fine with plenty of storage for a 5 day cruise. The shower was one of the nicest I’ve seen. However the toilet is in a tiny space, with little leg room. Strangely there was also an ashtray above the toilet paper holder (though our room steward told us the ship refers to it as a soap holder...haha). Another quirky thing on the Pearl is the uncomfortable chairs (either too low or too deep) throughout the entire ship. Our room steward, Sheryl, always had a smile & chat with us. The other staff would acknowledge you if passing in the hallway, but often wouldn’t initiate a “hello” or “good morning”. We saw the Captain only once.....on the last day during the Battle of the Cake Masters. We did enjoy mojitos at the Sugarcane Bar twice. It was disappointing that it didn’t open until 5:30 though. Our major disappointment came from the food. It was mediocre at best. We only ate at the buffet for breakfast. The first morning 2 of us had the made to order omelettes with some fried potatoes. Both items left a nasty aftertaste ...due we think to the oil they used. From then on we opted for the warm hard boiled eggs. Lunches were usually in O’Sheehan’s...there were some hits (burgers & quesadilla) & misses (Rueben sandwich & chicken sandwich where the chicken breast was the size of a chicken nugget). We ate one meal in Indigo (low ceilings & felt very closed in) & 3 in Summer Palace which both have the same menu. This was our 11th cruise but the first time in memory that there was never shrimp cocktail or escargot on the MDR menu, or prime rib or lobster either. We always found something to eat, but none of us ever raved about our meal. On the night of my husbands birthday we did go to LeBistro & had a fabulous meal....at a cost of course! Their French Onion soup was amazing (whereas the same soup in the MDR’s was horrendous). On board, my husband bought the $129 spa package which allowed him the use of the sauna, steam room thelosatherapy pool. He visited the spa about 3 times a day & really enjoyed it. We attended a couple of shows in the Spinnaker lounge but never any in the Stardust theater. In Belize, we took the Spice Farm & Botanical Garden excursion that was very interesting. Harvest Caye looked nice, if you just want to lie in the sun all day. But any food or drink purchases here have to be paid out of pocket. Our friends appreciated the golf cart ride from the ship to the marina. Costa Maya seemed like a waste of a Port day. We disembarked at 7:30, taking our own luggage with us & walked right off of the ship. This was our 2nd NCL Cruise...the first being a cruise to Cuba. But going forward we will stick with Celebrity, where the food is definitely better & the crew is friendlier. Read Less
Sail Date December 2019
We went on this cruise because we were joining my brother & sister-in-law for their anniversary. We are in our 50's and traveling without children. We were not really impressed with this cruise. We've been on others that were ... Read More
We went on this cruise because we were joining my brother & sister-in-law for their anniversary. We are in our 50's and traveling without children. We were not really impressed with this cruise. We've been on others that were larger ships and they had so much more to offer. The staff were very good, friendly, and hard working. We didn't read the fine print that there'd be a corkage fee of US$15 for a bottle of wine brought onboard at embarkation, even if you were just going to drink it in your room. Most other cruise lines allow you to bring some wine onboard without a fee as long as you drink it in your room. Of course there'd be a corkage fee if brought to a dining room. So this was very annoying as we're not heavy drinkers and the drinks onboard were very pricey, plus an automatic 20% gratuity added. We arranged our own excursions instead of using the ship's because they were so much cheaper. Roatan was awesome! We hired a private driver (roatanadventuretours.net) to tour us around the island and this was the highlight of the cruise. In Puetro Limon (Costa Rica, we did the ziplane & canal cruise and that was very good as well. We did the Hop on Hop off tour through TripAdvisor in Caragena. It was ok but we've been on other Hop On tours that were much better. Because we booked it through TripAdvisor, we couldn't start the tour right from off the ship but had to first take a taxi into town (US$20 for 4 people) but there was a shuttle back to the ship at the end of the tour. We ordered the internet before we got on board so that we received a discount. It was pathetically slow. On other ships, we were offered a personal hotspot for when we were in port but NCL doesn't offer that so we had roaming charges when we were touring. The food was ok but seemed very redundant and many times wasn't hot but barely warm, which is basically what you expect from the buffet, but this was even the case with the fine dining restaurants. Read Less
Sail Date November 2019
We embarked from Miami on an 11 day Panama Canal cruise, following a day of exploration in that beautiful city. Our embarkation was fast and easy, the embarkation crew was well practiced and friendly. The ship was in good repair and had ... Read More
We embarked from Miami on an 11 day Panama Canal cruise, following a day of exploration in that beautiful city. Our embarkation was fast and easy, the embarkation crew was well practiced and friendly. The ship was in good repair and had been well prepared in a short time for our arrival. Our cabin was clean, comfortable and was kept that way throughout the cruise by an attentive steward. The bed was fair, but the sofa bed was quite uncomfortable for the 3rd guest in the room and intruded into the room enough that it was near impossible to go out onto the balcony when made out. The dining was fair to good in the buffet and the staff attentive and a joy to interact with, but there was not enough variation for an 11 day cruise, the dining rooms were average and pretty much as expected being seasoned cruisers. The specialty restaurants were overall excellent, well received by everyone in our party and a highlight of our trip. The entertainment was fair at best, there were not nearly as many bands/acts or the variety expected, as on previous trips with Norwegian or other cruise lines and the shows were much smaller and in the opinion of everyone in our party not very good. The service was good throughout the ship and the staff were excellent at all times. the ports were overall enjoyable but several had little to do at or near the ports themselves other than take excursions. The ports of call were Cartagena, Colombia (Very short time in port), Panama, (Gatun Lake) and Colon, Cartegena, Columbia, Puerto Limon, Costa Rica, Harvest Caye, Belize, Roatan, Honduras (nothing in port), Costa Maya, Mexico Read Less
Sail Date November 2019
This was a birthday gift from me to me with Love. October 26th I was in beautiful Bermuda! I chose this cruise because the price was right, the itinerary Was great. I wanted to see as many places as possible My criticism is about ... Read More
This was a birthday gift from me to me with Love. October 26th I was in beautiful Bermuda! I chose this cruise because the price was right, the itinerary Was great. I wanted to see as many places as possible My criticism is about the food. I had an expectation of wonderful fresh ingredients from Italy being served since that is where we were leaving from. The food tasted frozen, stale, not fresh at all. Even in “fine dinning” the food was horrible. I spoke with many passengers that have traveled from 43-100plus cruises and they ALL said that the food was the worst they’ve experienced I’m not sure why this was the case, but really it should be addressed and fixed!! Is it possible to bring on fresh produce and products and make them tasty as if we were on land and ordering from REAL restaurants? Even the coffee(which is my favorite thing in the morning) was UNdrinkable! It was literally repugnant. Being on a ship for 16 days without good coffee is a big hardship when you’re on vacation and dreaming of enjoying the food and drink. It was such a huge disappointment. Then there’s the shows: They were really SUB par to say the least. I loved the acrobatic duo. I loved when they did the “legends” and the 3 ladies I think they were called the queens of rhythm? Or soul? They were great, and the juggler was entertaining also, but the rest of it was torturous. I tried every night to stick it out but I along with many other audience members walked out of a lot of the performances. I was really expecting more professional type of shows other thank you the ones I just mentioned, they were a huge let down. Read Less
Sail Date October 2019
The Cruise itinerary was fantastic. We stopped at ports in Italy, France, Spain, Portugal, and Bermuda. Our visits to all were very good. San Miguel island in the Azores especially was terrific. We also like that NCL allows travelers ... Read More
The Cruise itinerary was fantastic. We stopped at ports in Italy, France, Spain, Portugal, and Bermuda. Our visits to all were very good. San Miguel island in the Azores especially was terrific. We also like that NCL allows travelers to bring wine on board with a $15 per bottle corkage fee. This was a big factor for us because the allegedly free liquor package in our program was not free. When booking, I questioned an $800 charge and found I had to pay tips based on the cost of what the program would be if it was charged. We drink some wine but even at $20 per day for 16 days, it would not be $800($320). And we did buy wine and a few drinks during our trip while at restaurants but even with the corkage fees we never came to $800. So the program where we can bring our wine is super. When we got on the ship we were taken to the suite Dining area where we enjoyed lunch. As suite passengers we were told we could use that restaurant for lunch and breakfast throughout the cruise. We never used it for breakfast instead getting coffee and pastries delivered to the room. The lunch menu never changed throughout the 16 day trip. It was good, a couple of choices excellent but tired after a week or so. The soups were fantastic. After we saw the suite restaurant we went to our room and we were in a forward small suite with a large balcony. It was super and all we needed, the balcony being great. We were settling in when the loud speaker screamed out directions for the Coast Guard required life boat drill. The screaming actually hurt my ears and I could barely understand. I had to go outside on the balcony and tightly hold my ears closed to allay the pain. A terrible experience. NCL needs to change this. We met our butler and steward and they remained terrific throughout the voyage. We met our neighbor on the starboard side who had an owner’s suite. They were good friends throughout the trip. We are not much for the entertainment so I cannot report on that but the room TV choices were meager for the 16 days. Maybe four movies that played over and over. Foreign language movies were awesome but only once in a while did they have subtitles. The US movies were bland. The provided DVD’s were old and the selection meager. We chose three and one was unavailable. So much for that. We selected unlimited internet for one device and that worked out well. Food on cruise ships obviously is important. We normally like the buffets for the ability to have a range of selections and time to either take our meal to our room or eat when we want. The Pearl executive buffet chef is terrible. Selections were same old, same old throughout the trip with pork over and over in the beginning of the trip and very little good stuff. Our package had five speciality selections and we chose the Japanese restaurant first. It was not very good maybe 4 out of 10. The Italian not much better. My wife got a cheese pizza and it was akin to a frozen one we get at home. My meal was not memorable. The mater de for the Italian restaurant was great and he took care of some friends who were having a birthday. But the food was not what we expected. The French restaurant also was a disappointment. My lamb chops were maybe what I might expect at a neighborhood chain. A previous Pearl trip had great French food. This trip not so much. The steak house a bit better but only an OK. Maybe a six out of ten. We used it for our fifth time, a meal our butler brought to our room and served us. We used one cruise shore excursion. That was from Cadiz to Seville. It was terrible. The bus stopped near Seville at a gas station for folks to use the facilities. Several buses were there and the ladies room only had two working toilets, sometimes a third worked. There was no toilet paper and the men got some paper that they gave to the women in line. The women started to use the men’s room, the men not complaining until the management posted a person to keep the women out. So the long line kept us at this stop almost an hour. We then got to Seville maybe 20 minutes later. We visited some places in Seville, but the beautiful city I remembered was not shown. My wife says it was the worst excursion we have ever had. Our other stops we did our own trips and had great experiences. One is notable mainly for NCL’s failure to tell us about it. The ship was docked right next to an amazing museum and dolphin program in Bermuda but never told anyone about it. We found it on our own and the $12 entry fee per person was well worth it. The Commissioners House was fantastic and Dolphin Quest part of the fee. Hardly any ship passengers were there. On San Miguel in the Azores we got a private tour that was fantastic. It was 40 Euros per person and well worth it. Being in the forward part of the ship we could see weather in the distance and how the captain avoided it. He was terrific. We had one rough night that I actually enjoyed. It was a little rough another but the Captain kept us in smooth seas most of the voyage. I trusted him fully. Our butler was super, the concierge ok even though misleading and poorly informed about a couple of things. Our purchased itinerary did not include a stop at Port Canaveral on the trip to Miami. But we did stop there. Having been there a couple of times before we decided to stay on the ship. Well the ship underwent several crew exercises necessitating our leaving the ship with no place to go other than a costly bus ride to shopping that we did not need or want to do. We sat on a curb where we were almost run over by a servicing delivery truck for the ship until we could get back on board. There was no place to go and many folks sat on steps leading up to locked NCL areas. We then went to our suite lunch place and found our we could not get our meal for a while because of crew exercises. We did get a couple of free glasses of wine but that did not allay this wasted day that we had paid for. Very poorly done by NCL. In Port Canaveral we were required to enter passport control. In Miami we did not have to go through customs. Our bus to the airport was great with an ability to check bags just as we got off the bus. We did not know about this. Our stop and half the bus were flying American. This was great. Overall the trip was great and we would do another but hope NCL gets it act together on food and it’s management. Read Less
Sail Date October 2019
We were 4 people in 3 balcony cabins on Deck 10. The cruise was chosen principally for the fantastic ports, other than Port Canaveral, which was added so they could load on all of the equipment for the Kiss cruise charter immediately ... Read More
We were 4 people in 3 balcony cabins on Deck 10. The cruise was chosen principally for the fantastic ports, other than Port Canaveral, which was added so they could load on all of the equipment for the Kiss cruise charter immediately following ours. By doing so they had to adjust our times in Bermuda making it very difficult to actually tour the island. Embarkation was very fast and efficient. We chose to take the NCL Miami transfer. Total confusion and disorganized. This is the first and likely last time we will use cruise line transfers. The ship was in very good condition considering it's age. Our balcony cabins updated and kept very well serviced. Food was plentiful but of poor quality. NCL have learned how to stretch their food budget. Teppanyaki absolutely horrible and salty. Moderno a disappointment. Cagney's was good, as always. Buffet breakfasts were fine as was lunch. Dinner not so much. We did eat a number of times at Indigo which was hit or miss. Unfortunately I was diagnosed with bronchitis just prior to landing in Bermuda. Spent 3 days as an outpatient in the medical center receiving treatment. Excellent care from knowledgeable Doctors and nurses, but be warned, very expensive. In my case $6,000 but I do have insurance coverage. Entertainment wise we only went to two shows which were both excellent. Bottom line, very good and friendly crew, excellent itinerary and mediocre food. Would I travel NCL again ( I am Platinum) yes but based on itinerary and possibly cost. Read Less
Sail Date October 2019
We booked our Norweigian cruise through AAA. Our travel agent was great. AAA does not book directly through Norwegian, they have to go through Pleasant Holidays. We had to sign a waiver to not hold AAA responsible for any issues that ... Read More
We booked our Norweigian cruise through AAA. Our travel agent was great. AAA does not book directly through Norwegian, they have to go through Pleasant Holidays. We had to sign a waiver to not hold AAA responsible for any issues that arise. I think I now understand why. AAA probably doesn't want to deal with unhappy customers. That should have been our first red flag. Here is a quick list of disappointments: 1. We booked a mini-suite. But it was underneath Splash Acadamy which is the children's play/daycare area. The hours vary. But some nights it is open until 1:30 am. This makes it impossible to sleep and naps nonexistent. There should be no rooms of any kind under Splash Acadamy! We did contact guest services. We were given an apology and sent a bottle of wine. We do not drink wine. FYI, the ship was at capacity so there was no possibility of a room change. 2. Bingo is a waste of money. For example, the jackpot was $3000. But after approximately 42 draws the pot dropped to $375. The venue was so full, players were standing. The House made so much money. It really sucked. There was only one game (full square), it was just a waste of $50. Not worth it for only 10 minutes and 1 game. 3. Shuttle fee information was not relayed to us. You would either have to go to the desk and ask or be surprised by the fee after getting off the ship. They also do not let you know that you can take a cab for 1/4 of the price of the shuttle in most cases. 4. There was not enough info given about various ports. No info on cab stands or nearest bus/public transportation to get to the downtown area. They are very busy pushing their excursions. A good tip would be to research each port ahead of time, decide what you want to see/do. Then find the cab stand/private tours and work out a deal. We did an 8 person tour with other passengers from the Pearl for $50 per person. Best tour ever and saved so much money over Norwegian excursions. 5. There was a water leak in Cagney's. It was right behind my husband while we were dining. We alerted the staff and there was not much attention given to addressing the leak. When we left still nothing had been done. 6. Summer House and Indigo is the exact same menu. The only difference is the Summer House has a dress code. Weird. It makes no sense. After learning this we canceled our Summer House reservation since we had dined at Indigo the night before. Our cruise was not terrible, but also not what he had hoped for. This Mediterranean cruise was not cheap. Especially paying for a mini-suite that turned out to be a bad choice due to the location. We thought carefully about booking mid-ship but didn't realize it put us directly underneath Splash Acadamy. We also heard rumbling from other passengers that their shore excursions were changed or cancelled with no refund offered. We do plan to cruise other parts of Europe, just probably on a different cruise line. Read Less
Sail Date September 2019
The overall cruise was ok. This was my first extended cruise so not much to compare to. I'll start with negatives. Our cabin was located under the kid's play area and they actually had a mini soccer field set up right above ... Read More
The overall cruise was ok. This was my first extended cruise so not much to compare to. I'll start with negatives. Our cabin was located under the kid's play area and they actually had a mini soccer field set up right above our cabin. So all day long and sometimes until late at night we had the sound of footsteps running on our ceiling. It said kids up to 12 but I think the adults were running around also. It got pretty loud at times and sometimes after a exhausting day ashore, you just want to take a nap when you get back to ship. Second big negative was the WiFi. We purchased the highest plan at $30 a day which I already thought was a ridiculous price but I figured it said fast and streaming so I did it. Not fast and buffered while streaming. Also dropped a couple very important WiFi calls because of weak signal. And our room was mid ship, so it's not like we were at the furthest point from signal. Third negative was the food. It reminded me of a cheap local buffet you go to when you just want a variety and don't want to pay a lot. I think this is common with cruises at this price point though. Last negative was they want to sell their shore excursions so bad they don't really give you any info about the ports. Even if they have a shuttle set up to take people into town, it's not listed in the bulletin the day before. You have to call guest services and ask the night before, "what's available at the port?" If the dock is close to town, you can walk, but they tell you nothing unless you ask. So if you want to go alone, you better do all the research ahead of time. There were positives also. The mini-suite is set up nice, the bathroom was set up nice, they had directions to find things on ship pretty easily. Our room attendant was great. The staff was very friendly and attentive. They listen if you complain but don't expect any dollars knocked off your tab. Got the feeling this doesn't happen. Complaining about kids running all over your ceiling, you would think they would at least offer some free spa services or something, nope. Bottom line, next time we cruise we'll be trying a different cruise line. Can't say I would strongly urge anyone not to cruise Norwegian, but I'd like to explore my options. Read Less
Sail Date September 2019
My husband and I were on our honeymoon, the service on the ship was fantastic, the servers were friendly and upbeat. Positives: Friendly servers in all common areas of the ship, buffet, pool, bartenders..   All fine dining was ... Read More
My husband and I were on our honeymoon, the service on the ship was fantastic, the servers were friendly and upbeat. Positives: Friendly servers in all common areas of the ship, buffet, pool, bartenders..   All fine dining was great except the Brazilian steak house, it took 40 minuets to receive a cocktail, the meat was salty and dry and the servers were acting like they did not like their jobs and it was a pain to be there.  The pool deck was a positive energy, I would suggest more contests they are fun to watch and to get people involved. Negatives:  with so many stops in a short time period, it was hard to explore the stops and still make it back in time to the ship. We did not plan an excursion every day. Some days it took longer to get off and on the ship then we had time at the port. - if you do not have a excursion booked transportation was priced very high. We spent about $500 in transportation just to get to a place we wanted to be. In Livorno we got off the ship and they made us pay $5 to take a bus to the town, you had to pay this because there was nothing in walking distance, i think that should have been included in the price of the cruise, its almost double dipping when you have to pay to get dropped off at a port. They should either let off at a place that you can explore or they should pay for the transportation to get you into the town where you need to be. We are younger so getting around was easier for us but i saw several older people struggling to figure out where to go and how to get there. In all my past cruises this was never an issue. With already spending so much on a vacation you don't expect to have to spend such a large amount just to get off the ship. Naples was very dirty, i would suggest not doing this port at all, or warn people it is a very unsafe area to be in unless you have tour booked. Read Less
Sail Date September 2019
This was our first cruise in Europe as we are from Australia. The organisation getting on the ship at Rome was very well organised and very quick compared to other cruises we have been on. The rooms were very nice, well fitted and ... Read More
This was our first cruise in Europe as we are from Australia. The organisation getting on the ship at Rome was very well organised and very quick compared to other cruises we have been on. The rooms were very nice, well fitted and clean, also among the best we have experienced. We did not like the dining experience on deck twelve as it was like pigs feeding at the trough. Other restaurants were very nicely laid out and for the most part the service was quite good. We had the alcohol package which we found to be quite good value as compared with other cruises we have taken, but were annoyed that with the package we still had to pay for coffee other than the vile stuff that was served with meals. And also had to pay for bottled water. I am a person who likes to take a sauna on a cruise so imagine my surprise when told that I could BUY a sauna package for $260 US to have a sauna. (NOT GOOD). The entertainment was well below par, for the most point I think it was carried out by the ships crew and some very mediocre performers, so if your think you will have a huge range of entertainment think again. The ports of call were quite interesting and if you want to organise your own tours I would recommend it rather than pay the extortionist prices charged by the cruise line. The fee to travel to Rome Airport you should also try to organise yourself as the ship line first charged us 80 Euro each, then later in the cruise put out a SPECIAL of $60 US. The same trip can be got for about $35- $40 per head (More Gouging). Yes overall we had a good time but this was mainly from meeting nice people and having a good time with little help from the cruise ship. Would I go again, I would say probably not. Read Less
Sail Date September 2019
Did we have a broken ship? What was all that shuddering and shaking in a circular movement? This was unrelenting for the entire cruise. At night it was like someone constantly shaking you to wake you. The problem was there whether we ... Read More
Did we have a broken ship? What was all that shuddering and shaking in a circular movement? This was unrelenting for the entire cruise. At night it was like someone constantly shaking you to wake you. The problem was there whether we were moving or stopped, rough sea or calm, even in dock This was not sea movement. It felt more like engine shake or a problem with the gyroscopes it was a wobble like sitting off centre on a potters wheel. Aside from that, the cruise itself was fine. First of all, embarkation was smooth and painless and disembarking was equally simple enough where you could choose what time you wanted to leave the ship and your luggage was all taken care of. We found that the dining package and drinks package were a must, and saved us a fortune. Service throughout the ship is excellent. The food in the restaurants is good, but in the buffet OK but not great. Plenty of choice but not much thought put into what they serve, as it seems to be the same stuff every day. We would have hoped that they would have some sort of choice depending on where you were that day for example Greek salads and moussaka when in Greece, when in Florence, A nice lasagne would have been good. When in Napoli the home of The Margarita Pizza and Capri, the home of the capriciosa pizza, all we got were generic pepperoni, a cheese pizza, and a meatball pizza all of which were ok but pretty much run of the mill and the same stuff catering for the standard American tastes every day. The ships Bars, lounges and restaurants and excellent and catered for all tastes. There is even an art auction, A great casino, where you can win or lose a fortune, and get a lung full of second hand cigarette smoke. The pools are quite small and were always packed. The pool area was always a lively (noisy) place with loud music. Oddly there is a basketball court which we never saw used and seemed to be such a waste of space where there could have been a quiet sunbathing area or something . There are other ‘quieter’ sunbathing areas but you could always hear the noise from the pool area Dress code is extremely relaxed and it was not uncommon to see people in wet bathing costumes and wrapped in a towel in the buffet area despite signs advising this was not allowed. Also, shorts and casual wear appeared to be allowed in the dining rooms. It was strange to see some very elegantly dressed people sitting on a table next to a bunch of guys who looked liked they had just come off a sports pitch. Entertainment very varied both in variety and quality. Dennis a Great covers singer/guitarist Dave the great pianist and OK singer and a talented classical string Trio oddly called the ‘four’ strings Again with the ‘not much thought goes into it’ theme. The excellent classical trio could quickly empty or change the mood of the lively Irish themed sports bar O’Sheehans. Shore excursions were quite expensive and varied in quality For example a trip to Capri cost us about $200for two of us and was basically a ferry ticket and a transfer to ferry terminal (500 metres away), where the trip to Florence which cost Just a little more included a 90 minute coach tour each way with a very knowledgeable guide who gave a very detailed tours the history etc. of the surrounding area , a demonstaration of making leather goods and walking tour. I didn’t like the fact that when we visited Dubrovnik we were charged $15 each for a shuttle bus laid on by NCL because they couldn’t anchor in the old town as other ships could. You had two choices, you paid it or stayed in the Port. Private Taxis were extortionate. My gripe here is that other places were advertised as the ports and not the resort. For example, Port of Livorno for Florence and Pisa, Port of Civtaveccia for Rome etc. For these I think it is reasonable to pay for a transfer, but if it is advertised as Dubrovnik, why should you pay because the ship had to dock a 30 minute drive away TIPPING POLICY A $15 per passenger per day service charge is added, which seems quite a lot of money NCL say that this is to ensure that all of the crew get a share of the tips including behind the scenes staff such as cleaners etc I think that this is great as they all provide an essential service. All off the staff work very hard and very long hours 7 days a week. It was only towards the end of the cruise that we found out that it is company policy that beverage staff (Barmen and drinks waiters) were not included in this. Once we found out about this we started tipping them heavily to make up for the lack of tips earlier, The change in the service was very noticeable indeed and quite comical when they actually appeared to be competing with each other to serve us. We enjoyed our cruise with NCL but will probably try some other cruise lines next Read Less
Sail Date September 2019
We recently cruised from Venice to Rome via the med. The ship was clean which was great, we were also the only ship to visit Mykonos and Santorini, it was extremely windy and 3 others ships chose not to go there. Santorini is such a ... Read More
We recently cruised from Venice to Rome via the med. The ship was clean which was great, we were also the only ship to visit Mykonos and Santorini, it was extremely windy and 3 others ships chose not to go there. Santorini is such a flying visit that’s it hardly worth it, also it was busy with just our ship, I’d hate to be there when there are others ships too. The biggest disappointment was the food on board, it was just average. We had a specialty dining package where we went to 4 specialty restaurants, only 2 were any good in our opinion, definitely glad I wasn’t paying for it. Staff were not fantastic for the first half of the cruise, for whatever reason they became more approachable and friendly the second half. I did find it strange that vapping appeared to be permitted on the pool deck, even near the food. Read Less
Sail Date September 2019
I booked this cruise because of the itinerary ( which was great). That being said I was very dissapoinedwithe the food and the entertainment I’ve been on many cruises and have never experienced such a poor choice of options in the ... Read More
I booked this cruise because of the itinerary ( which was great). That being said I was very dissapoinedwithe the food and the entertainment I’ve been on many cruises and have never experienced such a poor choice of options in the dining room as well as the buffet. I only ate in the dining room 2 times for dinner and the buffet options did not suit my taste at all. The shows were disappointing as well Six out of the 10 nights were the same entertainers: a very bad magician ,a violinist and an operetta group. The other night shows were good The ship was very clean and most of the staff was efficient with the exception of my room steward wh was less than attentive and failed to do normal steward requirements. I think the captain did an outstanding job in getting us to the Greek island ports. It was very windy and our ship was the only one out of 5 to make it in. Read Less
Sail Date September 2019
Took this cruise because only thing with good itinerary and schedule. Concerned because Carnival competitor, but okay overall. Great ports, but 4 tenders. Process for tender tickets inefficient, Required somebody getting up before 6 to ... Read More
Took this cruise because only thing with good itinerary and schedule. Concerned because Carnival competitor, but okay overall. Great ports, but 4 tenders. Process for tender tickets inefficient, Required somebody getting up before 6 to get in line . However, kudos for captain for getting us into Mykonos when other ships didn't try. Ship was in good shape, and pleasant. Didn't have higher end fell like HAL or Celebrity. But did have more quiet inside spaces than on Celebrity Reflection. Balcony room decent size. Clever bathroom design. Senior crew was very accessible. E.g. Captain and Hotel Manager spent 20 minutes at CC meet-and-great. Excellent house-keeping. Otherwise service acceptable, but not good. Disembarkation not smooth Food in steakhouse and french was excellent. Brazilian mediocre. Everything else--so/so. Entertainment--good Overall-- OK ship, and loved itinerary. Compared to prior cruises, much better than Carnival (not hard to do). Definitely not as good as HAL or Celebrity. Wouldn't use NCL if HAL or Celebrity running similar route. It doesn't cost that much more to go with nicer line. Read Less
Sail Date August 2019
I love the itinerary , has lots of places to visit. Ship is average , food in the restaurant average and nothing special. They have same menu all day and they just rotate the menu from different restaurant. Buffet not much selection, ... Read More
I love the itinerary , has lots of places to visit. Ship is average , food in the restaurant average and nothing special. They have same menu all day and they just rotate the menu from different restaurant. Buffet not much selection, you’ll have the same breakfast every day. Entertainment very poor as they don’t have enough entertainment. Music entertainment should be all day. Performers are average, nothing special in their shows. They should have different shows with all age levels.Room is good size and bathroom is good as it has separate shower and toilet. Cleanliness in the room is very good and always making sure that everything is taken cared off. Waiters were excellent, they were always around to remove empty glasses and plates. Staff who is in charge for entertainment should be creative enough to research new shows and pick and hire performers who are lively/ energetic performers. I would like to give commendation to the two Filipino waiters in the buffet (the washy, washy) , they make your day sunny. I would like to give very good commendations to all the waiters who work hard to make our vacations fulfilled. Read Less
Sail Date August 2019
We've traveled on the Jade and liked the ship so chose the sister ship, the Pearl for our Mediterranean adventure. A lot of processes on the ship were very disorganized. For example - we had to tender at several ports. The line-ups ... Read More
We've traveled on the Jade and liked the ship so chose the sister ship, the Pearl for our Mediterranean adventure. A lot of processes on the ship were very disorganized. For example - we had to tender at several ports. The line-ups to get tender tickets were very long and very early. (Line-ups for one port started at 530 am.) There weren't a lot of activities on board and it was sometimes difficult to understand the people facilitating them. The pools were over-crowded on sea days and very noisy. Music was good but impossible to talk without yelling. This was our 6th cruise with NCL and the first time we've had poor dining experiences. Both at O'Sheehan's. The veggies were cold. Not warm. Out of the freezer cold. We always get the dining package and have had great experiences in the upgraded restaurants and the main dining rooms. We love being able to sit outside at the back of the ship for breakfast. Read Less
Sail Date August 2019
My husband and I did this cruise this summer and we did not think it was anything special. I am a well-traveled individual, but I thought I would try something different. Unfortunately, it just confirmed every hesitation that I ever had ... Read More
My husband and I did this cruise this summer and we did not think it was anything special. I am a well-traveled individual, but I thought I would try something different. Unfortunately, it just confirmed every hesitation that I ever had about cruises. You are on some else's schedule and you really do not have anytime to experience any culture (except American culture, of course). On top of that, it felt as though everything was a money grab. You could not do the most basic activities without having to pay an arm and a leg. That being said, it was essential to do activities on the ship to prevent yourself from dying of boredom. Additionally, for a ship with thousands of guests, the pool was very small. We barely spent any time by the pool because of how crowded it always was, which was very disappointing. On a more positive note, I will say that the food was pretty good, the staff were very friendly and the gym was very nice. However, I believe you can have a way better trip if you just plan it yourself. I understand that people are suckers for the convenience of having everything planned for them, but it really does not take that much more effort to plan a trip and save more than half the money spent on this cruise. There is a price to laziness after all. To conclude I would only recommend this cruise if you have multiple children and want to see Europe or if you are above the age of 65. Read Less
Sail Date July 2019
Let me start with the good: we had a Jr. suite and I thought the cabin was great as was the steward service. Nothing like sitting in a balcony enjoying the sea around you. The ship was in general very clean. Another thing I liked was the ... Read More
Let me start with the good: we had a Jr. suite and I thought the cabin was great as was the steward service. Nothing like sitting in a balcony enjoying the sea around you. The ship was in general very clean. Another thing I liked was the food options: being vegan I thought it would be challenging, but the crew tried to accommodate and I had multiple options at every meal. Entertainment was ok with a couple of standouts like the ballroom couple, they were magnificent. We also LOVED the parties and the cruise director Scott. Now to the not so good: First of all, the lack of free drinkable water. The one that was served in restaurants was so chlorinated and of such poor quality that my family couldn’t drink it. Come on, Norwegian! Water filters are not so expensive! The alternative was to shed off $50 for 20 bottles, which we had to do multiple times. The pool on our ship was a joke, given we had close to 1000 people on the ship. It was tiny and deep, and always crowded. So my kids haven’t used it a single time, such a disappointment! Lastly, the spa- avoid at any cost!!! First of all, the quality of services is below average. I had a massage and a pedicure. Massage was in an icy cold room, with a massagist that never heard my wishes, we were booked at the end of the day and were rushed out at the end without given a chance to use amenities. And this is for $300! Crazy!!! Later in the cruise the put fliers for reduced services and some deals, so if you are set to go at least wait till day 3 or 4. The pedicure was ok until the lady cut into my finger despite me saying multiple times that it hurt. I had an infection on my toe for the rest of the cruise. That pedicure was $120! In all, I enjoyed the experience of being so close to the sea,l while traveling, but would probably either try a different cruise company or opt for land Read Less
Sail Date July 2019
I chose this cruise as an alternative to my 13 day cruise which was cancelled day before I was scheduled to leave for Rome. Overall cruise was good but NCL charges you for everything. (WiFi extra, soda extra, fancier restaurants, bowling ... Read More
I chose this cruise as an alternative to my 13 day cruise which was cancelled day before I was scheduled to leave for Rome. Overall cruise was good but NCL charges you for everything. (WiFi extra, soda extra, fancier restaurants, bowling extra, excursions extra, daily per person service charges, transfers from airport extra) Ship was average, but 2 pools are not enough for the amount of people. Cabins were kept up very well by stewards. Dining was average about the level of average Marriott hotel food. Evening sit down meals were better but again NCL charges extra for steakhouse, Italian, and Japanese. Excursions are too expensive and I was better off booking them myself. Ports were good and bad. Santorini, Mykonos were amazing. Florence, Messina, and Napoli were good. Kotor and Dubrovnik were very dirty and not much to see. Service in restaurants was hit or miss but overall a bit better than average. Entertainment was actually surprisingly good. Magic show, acrobats and cruise director were excellent. Spa services were solid but pricey as expected. Fitness center although small was functional. Embarkation and disembarkation was very smooth and efficient but the rendering process was not fair as some people got tendering tickets early because they had excursions planned so you would loose a lot of the day waiting. Staff was awesome during reboarding offering hot towels and drinks. “Red” was awesome, he greeted people with a smile and songs when you would enter the Garden Cafe and was super chearful. Read Less
Sail Date July 2019
Sad to say that it was the problematic PEARL. Rumors of previous problems; and true to form this boat died and we were left stranded on our own about 2/3 thru cruise. Attempts to continue along the Med coastline was cancelled.. This was a ... Read More
Sad to say that it was the problematic PEARL. Rumors of previous problems; and true to form this boat died and we were left stranded on our own about 2/3 thru cruise. Attempts to continue along the Med coastline was cancelled.. This was a 2week cruise covering a lot of ports, thus the reason to book it. Food was very good. Specialty options are well worth the extra money and highly recommend. Free style cruising is an understatement. If you think dressing up for dinner is tough, this is for you. Unfortunate that guidelines of some decorum are ignored and not enforced. Drink prices are over inflated especially with some better known brands. Surely it is a motive to justify the drink package. Be careful on ordering a double. Some standard Drinks with a better brand can we $20 PLUS tip. Higher than NYC or Vegas pricing. Some bartenders are poor, just make the drink to an exact shot and move on. Find a good one and you will be better treated as a repeater. Steam and sauna area in Spa is a high daily charge in the spa. First I ver experienced to charge for this . Read Less
Sail Date June 2019
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted ... Read More
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted with the cabin (11134), initially. Evenings were interrupted by folks playing basketball dspite the sign stating activities were to end at 5 PM. So easy to fix, just put the balls away! Dinner the first evening in the Summer Palace proved to be on par with an Applebee's. Formality of service proved to be nonexistent, quality of food was mediocre. Exploration of other options proved more fruitful, specifically, Indigo and Cagney's with formally trained servers. The entertainment, overall, was quite good. There wa an acrobat male and female team that were incredible. The ships crew of singers and dancers were on par with other cruises. Their "Legends" show was outstanding. Activities were spotty, poorly timed and some never happened. Service was subpar compared to other cruise experiences. Having numerous mishaps it appears that communication is their biggest pitfall. All mishaps (but one) were rectified, but, only after having to be (begrudgingly) a squeaky wheel. This was a repositioning cruise that came up short as one of the ships engines experienced problems that were not rectified. Our cruise ended 2 ports early and missed another enroute. This was my first Norwegian cruise and will be my last. Poor communication, training and management failing to manage seems to be the primary problem. Yes, a cruise of a lifetime and one that will never be forgotten. Read Less
Sail Date June 2019
Norwegian Pearl Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.8
Entertainment 4.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.8
Rates 4.0 4.0

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