Sail Date: June 2018
We chose this cruise for a new adventure for our family and to celebrate our wedding anniversary. We also have friends in Seattle that we had the opportunity to spend time with and visited for a few days while in town. This was a ... Read More
We chose this cruise for a new adventure for our family and to celebrate our wedding anniversary. We also have friends in Seattle that we had the opportunity to spend time with and visited for a few days while in town. This was a trip to Alaska I never thought I'd get to experience, but my husband came through and surprised me once again and as usual, in his generous ways, went above and beyond. To our surprise, we had priority boarding, it was fantastic passing the entire line of people waiting to embark. However, it was a bit uncomfortable hearing the snide remarks of those people we were passing. Perhaps a roped off section could be made for the priority embarkation, causing the others to realize we weren't cutting in line. Some people even attempted to block us from passing them. Our stateroom was fabulous, including our butler. We were located at the very back of the ship with an incredible view from our deck. We have amazing photos from our deck. The service was impecable, we ate at Modernos and Cagneys and enjoyed excellent meals at breakfast, lunch and dinner. The ship was very, very clean, the crew was friendly and helpful when we needed any assistance. We also enjoyed our excursions each time we stopped in port. We had our young adult children with us and they really enjoyed the excursions and having their own stateroom away from us. We look forward to this cruise again in the future. Well done! Read Less
2 Helpful Votes
Sail Date: June 2018
My sister-in-law chose the cruise and invited all the siblings to come along. She used a travel agent, so we did too. If I were to cruise again, I think I would do the booking myself and wait until the last minute to get a better price. We ... Read More
My sister-in-law chose the cruise and invited all the siblings to come along. She used a travel agent, so we did too. If I were to cruise again, I think I would do the booking myself and wait until the last minute to get a better price. We had an inside cabin, which was ok, but very small. Plus it was set up to accommodate more than 2 people, so there was a bunk bed folded against the wall, which made the space feel even smaller and getting out of bed a bit tricky. Our cabin steward, Kepler, was great. All the staff were upbeat and happy. There was never a dull moment on the ship with a large variety of activities to choose from. Cruise Director, Vincent, kept the fun going! We really loved the aerialists, the juggler, and singer, Laura Wright. I really liked that you could eat meals when you wanted and that there were several options from casual to elegant included in the regular Freestyle dining. There was even one restaurant open 24/7. The food was excellent. The only disappointment was they did not offer Baked Alaska on the dessert menu. The chocolate lava cake was amazing! The shore excursions were great and departures for them well organized. Especially enjoyed the canoeing trip in Ketchikan. We also loved the valet service for our luggage that was included at no extra charge. Once our bags were packed, they were whisked away and we didn’t have to worry about them until we arrived at our destination airport. They even checked us in for our flight and printed and delivered our boarding passes to our stateroom! We used Lyft to get us to and from the pier from the airport. It worked out well and economical compared to the shuttle service. Read Less
Sail Date: June 2018
I had been asked by a group of friends to go on an Alaskan Cruise with them and I must say that I was apprehensive. As a seasoned traveler, I had always thought that I would not like to relinquish my "freedom" to a ship and a ... Read More
I had been asked by a group of friends to go on an Alaskan Cruise with them and I must say that I was apprehensive. As a seasoned traveler, I had always thought that I would not like to relinquish my "freedom" to a ship and a structured itinerary but I agreed and convinced my sister to be my roommate. Was I pleasantly surprised!!! The Pearl was awesome!! Getting on the ship was effortless with such pleasant representatives everywhere! The ship was very well maintained with so very many amenities! The ports that we stopped were so much fun and the Glacier Bay tour was breathtaking!!! Leaving the ship was a breeze and Norwegian even collected and checked our luggage at the Seattle airport for our return flight home!! We will definitely be traveling again with Norwegian and with our traveling friends!! We even purchased deposits for future trips!! Kudos to Norwegian!!! Read Less
1 Helpful Vote
Sail Date: June 2018
My wife and I have cruised more than 30 times. We have experienced the best that cruise life can offer. Unfortunately, our experience on Norwegian was quite disappointing. Our cabin steward failed to make up our room on two occasions ... Read More
My wife and I have cruised more than 30 times. We have experienced the best that cruise life can offer. Unfortunately, our experience on Norwegian was quite disappointing. Our cabin steward failed to make up our room on two occasions (7 night cruise) resulting in us having to seek him out to do even the bare basics such as making up the bed and obtaining fresh towels. I did speak with the gentleman at the guest services desk. He assured me that he would remove the $203 "voluntary" gratuity because our service was so very poor. Having just received my American Express statement, I can assure you that they did not remove the "voluntary" gratuity. Of all of the cruises we have experienced, the meal offerings on the Pearl were quite disappointing. The menu basically does not change for the entire cruise - most of the offerings consisted of chicken and a very poor cut of meat that they referred to as New York Strip. The lamb, shrimp, crab, etc. were all served as an ingredient in a pasta or salad dish. Most of the soups tasted as though they came from a can. Norwegian has greatly improved the embarking and disembarking process as compared to other cruise lines. It was great not to have to wait in long annoying lines getting onto the ship at the start of the cruise and leaving the ship at the end of the cruise. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose this cruise for the opportunity to see wildlife and it did not disappoint. We saw more humpback whales than I can count. Killer whales, including one breaching. Sea lions, sea otters, seals, porpoises, bears, bald eagles, etc. ... Read More
We chose this cruise for the opportunity to see wildlife and it did not disappoint. We saw more humpback whales than I can count. Killer whales, including one breaching. Sea lions, sea otters, seals, porpoises, bears, bald eagles, etc. The natural scenery, including the glaciers, was breathtaking as well. The dining that was included was good, not great. The specialty dining was very good. The WiFi is awful. Not only not worth the money charged, not even worth it for free. The itinerary was well planned. Juneau, Skagway, Glacier Bay, Ketchikan and Victoria were all great stops. The port call in Ketchikan was a little too short. It was difficult to do everything we wanted to do there. We upgrade to the balcony rooms. The balconies were great, but the rooms were still too small. The onboard entertainment was very good. The Legends in Concert show was a highlight as was the comedian. The Spinnaker Lounge was a home away from home, with many fun activities happening there. Overall it was a great trip. Read Less
Sail Date: June 2018
I have sailed on Norwegian Pearl and her sister ship Norwegian Jewel in the past. This was a disappointing cruise at the least. The food was mediocre in the main dining rooms and the buffet was in my opinion poor regarding choices. The 24 ... Read More
I have sailed on Norwegian Pearl and her sister ship Norwegian Jewel in the past. This was a disappointing cruise at the least. The food was mediocre in the main dining rooms and the buffet was in my opinion poor regarding choices. The 24 hour venue, O'Sheehan's in the past was our favorite but not any longer. Limited choices for breakfast and you can't get anything but toast, not even a bagel with smoked salmon or as in the past Eggs Benedict. We dined at three specialty restaurants and the best of the three was Moderno with Tepannyaki second and La Cucina third. Regarding the entertainment it is obvious that NCL has chosen to cut back this feature. There was only one show put on by the production cast where in the past on a 7 day there was 2. NCL was a leader in cruise entertainment but I don't think that is the case today. Overall a disappointing cruise when compared to other times we have been on NCL. Read Less
Sail Date: June 2018
First, let me explain a little about myself. I booked this cruise in April without doing any research. I received an email advertising Alaskan cruises and realized I had two weeks in June that I could go and I could afford to take my ... Read More
First, let me explain a little about myself. I booked this cruise in April without doing any research. I received an email advertising Alaskan cruises and realized I had two weeks in June that I could go and I could afford to take my mother along for the trip. So I went to a travel agent and the Pearl was the cheapest option. Neither of us had cruised before or even really thought of cruising. However, Alaska was on my bucket list and it seemed like a good way to do it. We flew into Seattle the day before and enjoyed a beautiful day exploring the city. We boarded the Pearl on June 3rd. Embarking and disembarking in Seattle were both a breeze. We had an inside stateroom since I didn’t win my bids. We were midship on deck 11. I read a lot of negative things about inside cabins after I booked my trip. However. I was pleasantly surprised by the room! There was more than enough storage space and we didn’t even utilize all the cabinet space. The bathroom and shower were large enough and the beds were comfortable. Shower pressure and temperature were great too. I probably got the best sleep I’ve ever gotten on vacation inside that room. The Stewards on the whole floor were amazingly nice and hard working. I have absolutely no complaints about the boarding. My only suggestion if you have an inside cabin is that the spa pass is necessary. No windows means you can miss a lot of the scenery and the spa is a great place to make up for it. We saw tons of whales on sea days from the comfort of the spa. Also, prebook online and save 40 to 50 dollars. We ate at Moderno steak house for specialty dining and it was excellent. Highly recommend if you want to treat yourself during the cruise. I was happy with all the other fee free dining. I enjoyed the buffet. I never had any problems with servers and everybody was pleasant. Alaska was amazing. We did whale watching, nugget falls, zip lining, and St. George Inlet wildlife and crab lunch for excursions. Highly recommend all of those except zip lining. We did it in Skagway and I felt like it was a waste of time when we could have been on a tour. It wasn’t my pick though. Port days were an absolute blast. Glacier Bay was amazing. We saw mountain goats, seals, and even a brown bear swimming in the ocean in front of the ship! 95% of the staff on board was outstanding. Guest services staff was really as bad as people have said. Employees there were rude and not helpful. It was like there was no communication within that department. On the last sea day there was an announcement about transportation sign up to the airport. We went down to see what it was about and were met with attitude from a guest services employee who didn’t know what we were talking about. She was demeaning and made us feel stupid... even though there had just been an announcement for the very thing we were asking about. We had other bad experiences with guest services but that one really stood out. I would not recommend the Pearl just based on that experience honestly. It sucks when you pay so much money to do something and to be treated like that. The night entertainment was very good. The day entertainment was not. Every program they have during the day seems to be a ploy to get you to buy something. We went to one program the first day about the ports and it turned out to be a jewel buying seminar. Bingo was way too expensive for us to play. It was disappointing. Overall, I would not suggest the Pearl to take for an Alaskan cruise. For a ship that was recently remodeled it doesn’t take a lot to see that they aren’t keeping up with it. I burst out laughing when I looked under the table cloth at Summer Palace and realized they were cheap card playing tables. They were the same tables in the Bistro. Furniture was faded and paint was chipping. I just wasn’t very impressed with the details. The Bliss lounge was laughable. I’m not sure if it’s tradition to have a completely velvet bar lounge with public beds but it came off as creepy and straight out of the 80s. Some of the design concepts of the ship went right over my head. It’s hard for me to compare though because this was my first cruise. Sea days were long. I talked with a couple who were also on their first cruise who did not enjoy the Pearl’s activities and decided cruising was not for them. So maybe since there are so many sea days this isn’t the best cruise to take as a first cruise. If you are researching I would suggest doing an Alaskan cruise with more ports. Or a newer ship with better entertainment during the day. Read Less
Sail Date: June 2018
Really enjoyed this cruise. Just got off the boat yesterday. They are now offering a free transfer your luggage program that was fantastic.. Also let my overweight luggage go without extra fees. There is nothing I would change except ... Read More
Really enjoyed this cruise. Just got off the boat yesterday. They are now offering a free transfer your luggage program that was fantastic.. Also let my overweight luggage go without extra fees. There is nothing I would change except for maybe the cruise singers and dancers. The singing wasn’t up to par and the first show opened with a strange number. We did out excursions brought the ship and they were great. Also went to two specialty restaurants ( Le Bistro and the Brazilian one and enjoyed them. We had great weather for this time of year. Would highly recommend the Mendenhall Glacier and whale watching excursion. Saw so many whales. If you go, hope you get to see Flame, a 55 year old female humpback. Spectacular! Also took the Whitehall train ride in Keitchican. Fantastic views. Only real complaint is that we never got to meet our room steward. He was like magic getting in and out of our cabin Would highly recommend this cruise!!! Read Less
Sail Date: June 2018
Took adult son on same cruise last year and enjoyed it. Took GF this year, still trying to explain why I liked it. Embarkation was smooth. No one saw us off, unlike RCI Vision last December where the Captain was thanking folk for ... Read More
Took adult son on same cruise last year and enjoyed it. Took GF this year, still trying to explain why I liked it. Embarkation was smooth. No one saw us off, unlike RCI Vision last December where the Captain was thanking folk for sailing. Port stays were shortened to accomodate big crowds from the Bliss. No time to see shops in Juneau or Skagway if you took an excursion. Ship restaurants closed before we got back. So no dinner ashore - AND only 3 choices at the one open restaurant on board. Tepenyaki chefs were just shouting and way too loud, walked out. Juneau crab fest was good, other excursions were rushed and not as good as last year. Drink prices are high, mixed cocktail may say 10.95, but after automatic gratuity and tax, they were 14.25.. As usual, arrive 6pm in Victoria, get off shuttle downtown at 6:45 and you better run to see Victoria before the rest of the stores close. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise because people had told us NCL was good. We were disappointed. The disappointment started right after we boarded. The bar staff was rude and condescending, we never met our steward and our first mean at OSheehans ... Read More
We chose this cruise because people had told us NCL was good. We were disappointed. The disappointment started right after we boarded. The bar staff was rude and condescending, we never met our steward and our first mean at OSheehans restaurant was not even edible. My artichoke dip had the consistency of soup!! The ship itself was nice and clean and for the most part, the staff was friendly and those are the only good things about NCL. I’ve cruised with 2 other lines and with both of them I felt pampered and cared for. I didn’t feel remotely pampered by NCL. The food was mediocre. I couldn’t wait to disembark so I could get some good food! Every morning the breakfast buffet was exactly the same. The food was often cold and over/under cooked. It was worse than a Golden Corral buffet meal. Indigo and Summer Palace were better experiences but still didn’t come close to matching the food I’ve had on my other cruises. The entertainment was very good. That is the only good thing I can say when I look back on the cruise. When we booked this cruise we booked another one with NCL at the same time. If it wasn’t already booked I would not be cruising with them again. Read Less
Norwegian Pearl Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.8
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 1.0 3.5
Service 4.0 4.1
Value For Money 4.0 3.9
Rates 4.0 4.0

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