Sail Date: July 2018
This is NOT the cruise for you if you do not want to be bored. Traveled with a 17 yr old, two 30 year olds and two of us in our 50's. Every single one of us were bored. But lets start at the beginning. Booked 2 staterooms - ... Read More
This is NOT the cruise for you if you do not want to be bored. Traveled with a 17 yr old, two 30 year olds and two of us in our 50's. Every single one of us were bored. But lets start at the beginning. Booked 2 staterooms - Oceanview #5001,- decent dated nothing special. ADA Balcony #10644- Pole in middle of entrance makes it a little hard to use a scooter, Balcony had a Board to use it with scooter which was narrow so Husband could not use Balcony. They lost my DIL luggage, took 3 trips to Customer Service, we were asked to fill out same papers twice, Finally at 11 pm, it was "Found" in another stateroom.- We printed out tags and used plastic holders so no the tag was not ripped off, someone made an error so she had no clothes for an entire day. Only saw our cabin attendant ONCE the entire trip, no way for Husband to enter the room without help, or exit without help. ADA FAIL!!! Customer Service on ADA- the boat is NOT accessible, they had us in H2 for Mandatory meeting, which only had ONE elevator to service entire floor. He will drown first- plain and simple before he makes it there, took us an hour. Beverage Package is a joke, you can not order a Baileys and Coffee with out being charged EXTRA. Bottle Water is EXTRA. A Can of soda with room service is EXTRA on top of the delivery charge for EACH can. My favorite thing to do on an Alaska Cruise is to sit on my Balcony and sip Baileys and Coffee at 3 am and watch the view. This was ruined this trip. No Alcohol after 1 am even in Casino. Cagneys for food was WONDERFUL! Buffets- plain, same food every day. Indigo- service was TERRIBLE. Summer Palace was better, service was good. The only thing for our 30 year olds to do was gamble, our 17 yr old did make friends no thanks to the teen program, they were all bored , sat from room to room until kicked out for loitering. I am certified Travel Agent who booked a family trip, decided we would try NCL over our normal Royal Caribbean. We were never acknowledged as being part of the travel agency, staff wanted to be gone, terrible cruise, The excursions were wonderful!!! However we booked not from NCL. Only positive was that I did win Bingo on the last day- $64.00 a game, split the pot 4 ways for $300 win, however I was told I had 10 minutes to run to the casino to claim it before it closed for the rest of the cruise- yes I said that the Casino closed on Saturday at 1 pm and did NOT reopen for the remainder of the cruise. In fact EVERYTHING Closed on SATURDAY at 1 pm as they started to FLIP THE BOAT for the next group getting on July 8th. Fitness Club- 30 year old signed up for the week for Spin Classes, the instructor did not wear shoes that clipped in, did not know what he was doing. Tried to peddle with feet on top. TERRIBLE, left early. Tried again next 2 days again the same, DO NOT CHARGE IF YOU DO NOT HAVE INSTRUCTORS that know what they are doing. We are returning to Royal for fun filled cruises, and yes before you say buy Alaska Cruises are different- I did an Alaska Cruise in 2016 with Royal on the Explorer and it was a trip to remember which is why we decided to go again, sadly we chose the wrong company/ ship this time. NOT ONCE SAW THE CRUISE DIRECTOR on the ship! Read Less
Sail Date: July 2018
I had been dreaming of an Alaskan cruise for years. We finally decided to go for it this summer. It did not disappoint. And I'm really glad I chose NCL for the trip. While I've only cruised on NCL, I can't imagine going on another ... Read More
I had been dreaming of an Alaskan cruise for years. We finally decided to go for it this summer. It did not disappoint. And I'm really glad I chose NCL for the trip. While I've only cruised on NCL, I can't imagine going on another cruise line. The ships are beautiful, and I've always been impressed by how well the ships are kept clean. Additionally, they are so well organized for getting people on and off the ships, getting the luggage to the rooms, etc. When we booked the cruise, we considered a balcony room, but given the cost difference between the balcony and window room, we chose the window room. And I'm happy we did. First, we were rarely in the room. Second, the window was a lot bigger than I expected. Third, there was a big enough window sill in the room that I could enjoy looking out and seeing the beautiful scenery. We were also happy with the size. I was expecting it to be a lot smaller than it actually was. For dining, we did a combination of specialty dining and the main dining rooms. The specialty restaurants are AMAZING! Especially Cagneys. Teppanyaki was so much fun. The chefs were so entertaining. If you have the option to get the Specialty Dining promo package when you book your cruise, definitely do it. It'll give you a great opportunity to enjoy 3 of the restaurants without having to pay the extra cost. I will say, desserts on the ship are not the best, but then when it comes to my sweets, I am a bit picky. My husband and I are early to bed, early to rise people, so we didn't go to a lot of the shows on this cruise, but the ones we did were fun and entertaining. We did enjoy spending time in the Shakers martini bar lounge. The staff in there was attentive, but not pushy. One of the things about cruising for me is experiencing the ports. And the ports on this particular cruise were great. We really enjoyed seeing the amazing glacier in Mendenhall, the scenic Yukon drive from Skagway, and the Rainforest in Ketchikan. When we booked the cruise, the day the ship circled Glacier Bay was the day I didn't know if I would enjoy. Well, I was completely wrong. It was amazing. Especially watching the Marjerie Glacier "calve". Seeing (and hearing) the ice falling into the bay was unbelievable. When people asked me what my favorite part of the trip was I honestly tell them "I can't answer that". There were too many incredible experiences to choose just 1. I can't wait to go again, and try other excursions and new experiences. Read Less
Sail Date: July 2018
This was our first cruise and it was amazing. The entire staff of ship provided excellent service. Food and entertainment were great. Our room steward was tops, he knew our names from first day. Loved the bingo!! We really enjoyed the ... Read More
This was our first cruise and it was amazing. The entire staff of ship provided excellent service. Food and entertainment were great. Our room steward was tops, he knew our names from first day. Loved the bingo!! We really enjoyed the different ports visited. Lots of different shore excursions to choose from. Embarkation and disembarkation went very fast and smooth. Enjoyed eating at the different restaurants. Really liked the different pictures that were taken when getting off at the ports and around the ship. Enjoyed having special pictures taken in the atrium. All the pictures turned out great. We enjoyed meeting Captain Paul and having our picture taken with him. Our cabin was very comfortable, really enjoyed sitting on the balcony and enjoying the peace and quiet. This was our first cruise on the Norwegian Pearl but it definitely won’t be our last. This ship is updated, clean and modern. Read Less
Sail Date: July 2018
We chose Norewgian because of the dates we had in mind. They seemed to work the best. Since we were also going to be hiking in Oregon and Washington the idea of the Freestyle cruising seemed suited for us. We didn't have space to pack ... Read More
We chose Norewgian because of the dates we had in mind. They seemed to work the best. Since we were also going to be hiking in Oregon and Washington the idea of the Freestyle cruising seemed suited for us. We didn't have space to pack for formal nights as well as hiking clothes and casual clothes. What we didn't realize was HOW freestyle is was. Many people looked like the were wearing their PJs around the ship. Although there were spaces that were reserved for fancier dressing, the main parts of the ship weren't. The biggest issue for us was the kids. Our oldest is 15 and our youngest is 12, turning 13 in less that a month after our cruise. They separated the kids by age and 12 and under in one group and 13 and over in another. That meant that they couldn't be with their sister. We asked for an exception, as if we had known we would have booked later in August after the youngest turned 13. Not only were they unwilling to budge, the manager was downright rude about it. Not having them together mean that neither wanted to do any of the youth activities and meant that they were left to play are hockey or bowling in the lounge, or other places in the ship where alcohol was served. Meaning that these areas are really meant for adults, but the kids still wanted their parent free time. There were any activities for them with out the kids activities - the pool, shuffleboard, golf, rock wall, etc - but not having them join the activities cost us extra money as the air hockey was $1.65 each game and the bowling was $6 per person each game. As much as my husband and I enjoyed the cruise, we just couldn't get past this issue. The cruise is for family bonding, not to separate them. We would have understood more if our youngest wasn't turning 13 so soon. Really we were talking a 3 week span. I'd also add that there was always a long line for customer service. Aside from that we loved our porter, most of the staff and especially the man singing with his guitar every day in the Garden Cafe. It was very smooth sailing, clean and fun. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this one because the buffet was available for all meals. We did not want formal dining with young children. My main disappointment was the excursion Mendenhall Glacier and whale watching. We were not told that we would have ... Read More
We chose this one because the buffet was available for all meals. We did not want formal dining with young children. My main disappointment was the excursion Mendenhall Glacier and whale watching. We were not told that we would have to buy food on the whale boat. And there were no healthy choices on that boat. Fruit would have been a good thing. I brought no money with me, and I was pretty hungry by the time we got back to the ship. One grandson refused to go back to splash academy because another kid called him a name, but they loved the basketball court and the tennis court. The first day the pool was very cold. The service was excellent all over the ship. The crew was helpful and friendly. Our cabin steward, Dennis, was excellent. One could not have asked for a better attendant. I would recommend Norwegian for families. Read Less
Sail Date: June 2018
Cabin was very spacious. Many drawers for clothing. Suitcases could be placed underneath the bed which was a bonus! My husband and I both agreed that it was the comfiest bed we have ever slept in....wish I could have taken it home with ... Read More
Cabin was very spacious. Many drawers for clothing. Suitcases could be placed underneath the bed which was a bonus! My husband and I both agreed that it was the comfiest bed we have ever slept in....wish I could have taken it home with me! Coffee machine provided with fresh coffee and teas added daily. Balcony was huge, but not furnished as well as it could be, only two loungers and a table, there was plenty of room to add a table and chairs for al fresco dining which would have been nice. We had a butler, not really sure what her purpose was. Brochure offered the fact that she would unpack for you, but this was never offered. We only ever saw her the first 2 days of the trip. Perhaps she had other duties other than being a butler?? Our room cleaner Dorina was a sweetheart.The staff in all the restaurants were very friendly with the exception of the Garden Café, but it always so busy there I understand why with all the chaos. We chose Cagney's, the Moderno and the Bistro for our 3 specialty dinners. Favorite was the Bistro, food and staff wonderful. Least favorite was Moderno, not really fond of so much meat but it was my husband's choice. Staff at Moderno was lovely. We were fortunate and supposed to find out a couple of things we did not expect. One was that even though we were not in The Haven, due to our cabin class we were able to check it through "The Haven" VIP check-in. We felt like celebrities! So quick and efficient. Flowers in the room and chocolate covered strawberries delivered shortly after arrival. Nice touch. Also we did not realize that we would be able to eat breakfast in the Moderno which we did for 4 mornings of our trip. Brochure nor Butler mentioned this, but we found out on our own through our Concierge Anoop who was a great guy. Far better offerings here than then in the Garden Café. Not certain if we could also eat lunch there, as we never asked. Both the Summer Palace, O'Sheehan's and the Indigo offer quite small portions, likely management's way to cut cost on waste as we saw a lot of waste from diners who took food from the Garden Café that they did not eat. Indigo by far is the better choice for an evening meal than the Summer Palace and much nicer atmosphere. My biggest complaint about anything was the food, other than the meal we had at the Bistro the food was NEVER hot, lukewarm at best, even in the small Moderno for breakfast. Without going into detail, I would say the entertainment was poor. The only performance that was okay was the comedian, who I would give 3 out of 5 stars to. I would recommend this cabin as it was very quiet. Other complaint was that on our first port, we were parked in the furthest dock and when we went to take the shuttle bus back there was no indication. which bus and the only person there to ask (some type of security guard) was on the phone, so we and quite a few other people had to walk back to the boat which was at least a mile. They need to have the buses have the same of the ship on them somewhere on the dashboard or something. I booked the Thermal Spa for a week. It was okay, but not as clean as it should be. An area like this should have a full-time cleaner scheduled during all opening hours. There are some canvas prints above the unisex whirlpool which need to be replaced as they are falling apart and looking very grimy. Also some black mildew on the walls in this area. The rest of the ship was clean but this area not so much which took away from the experience. My husband had foot reflexology and was very happy with the treatment. All in all we had a very nice time and we would likely travel with Norwegian again. Read Less
Sail Date: June 2018
Ship itself was very nice, restaurants and onboard programming was great. The staff was very accommodating and I enjoyed talking with a few of them to hear their backgrounds. We stayed in The Haven and it was a great place to spend ... Read More
Ship itself was very nice, restaurants and onboard programming was great. The staff was very accommodating and I enjoyed talking with a few of them to hear their backgrounds. We stayed in The Haven and it was a great place to spend time with our kids and they made friends with the other kids staying there. Our girls (7 & 9) LOVED the kids club and got annoyed when we picked them up even 10 minutes before closing time. Because of the geography the pools on deck 12 were cold but that is to be expected. The hot tubs were warm the entire trip though. Only complaint was with the photography studio group. We scheduled a photo session that lasted 30 minutes and yielded 30 or so photographs which were presented to us in a slideshow the day after. The price point was INSANE for any of the pictures/albums/wall art so much so that it didn’t even make sense to haggle. Read Less
2 Helpful Votes
Sail Date: June 2018
I chose the Norwegian Pearl based on its ports of call and dates. I wanted to leave and return from Seattle since one granddaughter's family lives there and it would be convenient to begin and end our cruise there. I wanted to visit ... Read More
I chose the Norwegian Pearl based on its ports of call and dates. I wanted to leave and return from Seattle since one granddaughter's family lives there and it would be convenient to begin and end our cruise there. I wanted to visit ports in Alaska as well as cruise in Glacier Bay. Finally, my parents had lived in BC, Canada and had spoken of their love of Victoria and I wanted to see that city. The itinerary of the Norwegian Pearl and the dates, last week in June matched my criteria perfectly. We were all excited as we munched our way through Pike's Market waiting to board Sunday at noon. The embarkation system was very efficient, we moved quickly through the lines, and were in our cabin in about 1 hour. After a quick lunch, the cousins found the ice cream (a necessity for kids on cruises), we explored the ship from top to bottom identifying essential activity venues. Our meals included food we knew we liked, food we tried and liked and food we tried and did not like. The cousins chose their food without supervision whether at the cafeteria-style or sit-down restaurants. Portions were just right for a 9, 14 and senior citizen. Activities chosen onboard included bowling, balloon animals, bingo, etc. The evening performances were spectacular and we all were entertained. The only disagreement occurred when I insisted we attend the presentation of the park ranger telling of her adventure as she kayaked in Glacier Bay and the lessons she learned. Port and shore excursions included whale watching in Juneau (the cousins expected the whales to surface on a predetermined schedule), dog sledding down the mountain (the cousins embraced the sled dogs and puppies in training and a magical evening in Victoria inhaling the scent and overwhelmed by the beauty of the flowers and plants in Buschart Gardens with Victoria lite up as we returned to the ship. We certainly spent time in the shops in every port, the cousins choice, not mine. As we disembarked at 8 o'clock in Seattle and waited for my daughter to drive me and my other granddaughter to the airport, we sat on a bench, editing our photos and remarking on how we all were enriched by the cruise both in terms of what we had seen, and what we learned about each other. Read Less
1 Helpful Vote
Sail Date: June 2018
From accommodation to service levels that were above and beyond with staff that made you feel special to fun activities on ship in abbundance to excellent meals to terrific excursions and a destination that is pure perfection what more ... Read More
From accommodation to service levels that were above and beyond with staff that made you feel special to fun activities on ship in abbundance to excellent meals to terrific excursions and a destination that is pure perfection what more could one want? We are already considering which Norwegian ship and what destination. Complete relaxation and peace. Felt we were really away from it all. Staff were the absolute best from our steward to the cruise director and his his assistant and their teams to the servers, greaters and absolutely everyone we interacted with throughout the cruise. We used room service for early coffee and the service was responsive and timely . There is a coffe maker in the cabin and we did use and the coffee was good , we just liked the added pap wring of room service. We are not big on buffets but what was offered was deliscious. We did find alternative within the complimentary restaurants including the Irish pub that is open 24/7. All had lovely multi course menus for the meals offered and in all but he pub the offer rings changed daily. Irish pub was a breakfast staple for us but we did go fir a very late dinner and all were happy with meals we selected . So if you prefer quieter meals ordering fro a menu there are several really lovely offerings. And we cannot forget the awesome raspberry truffle hit chocolate while we walked the deck admiring glacier bay. Again just perfect. I offer all this and I am admittedly a very demanding and discerning traveler and I can honestly say I could not identify anything that was less than what met and mostly exceeded expectations Read Less
Sail Date: June 2018
A friend chose the cruise for us, and we are glad he did. We had a wonderful time! We started in Seattle and explored downtown the whole day before our cruise. We headed to port Sunday morning, and we were so excited to see our ship. ... Read More
A friend chose the cruise for us, and we are glad he did. We had a wonderful time! We started in Seattle and explored downtown the whole day before our cruise. We headed to port Sunday morning, and we were so excited to see our ship. The Pearl is a beautiful ship, with a very friendly and professional crew. Our vacation can be divided into two parts: on the ship and off the ship. Being on the ship was amazing and exciting with plenty to do and lots of good food to eat. We spent our time with our travel friends, eating good food, walking the decks, watching people, and taking advantage of some of the many daily activities. Our balcony stateroom was comfortable and a great place to watch the landscape change every day. Off the ship presented so many wonderful activities, from watching a pod of over 10 orca whales swimming beside the boat to seeing a bald eagle swoop down to the water to retrieve his dinner. We ate delicious Dungeness crab for breakfast one day and freshly grilled salmon for lunch another. The tour guides on every excursion were knowledgeable and friendly and happy to answer all of our questions. The embarkation was easy and the disembarkation even easier! We were off the ship within minutes of leaving our cabin. Overall, our cruise was a trip of a lifetime and was one of our best experiences ever! We are definitely planning on a second Norwegian cruise in the near future. Read Less
Norwegian Pearl Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.8
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 1.0 3.5
Service 4.0 4.1
Value For Money 4.0 3.9
Rates 4.0 4.0

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