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165 Princess Emerald Princess Cruise Reviews

Very disappointed the entertainment was very poor nothing like the tv show the cruise only had 2 short shows with the dancers and couldn't believe that there was no show on last night just a film the food wasn't very hot and the ... Read More
Very disappointed the entertainment was very poor nothing like the tv show the cruise only had 2 short shows with the dancers and couldn't believe that there was no show on last night just a film the food wasn't very hot and the queue to get food but you had to wait most of the time to find a table even in the waiter service restaurants you had to queue to get in also the organisation to get us on and off the ship at 2 port was a nightmare we got handed a ticket and you had to wait for your number to be called we waited over a hour both to get off the ship and to get back on the ship it wasn't just me complaining a lot of people were I'm disabled and most of the ports we went to was very hilly that is not emeralds fault the cabin was very nice and i liked going on the balcony there was a lot of wardrobe space and the beds were very comfy the maid was always wanting to come in our room when we were in she even woke us up after a late night talking with friends which we was not happy about as we wanted o sleep it was my husbands first cruise and he said he doesn't want to cruise again but if he did he wouldn't go with emerald again we saved up for this cruise and we were gad to get home. Read Less
Sail Date April 2016
This was our first Princess cruise, we have done many cruises on other lines. We were really looking forward to trying a new cruise line but unfortunately we were very disappointed and would not sail with Princess again. The ship was ... Read More
This was our first Princess cruise, we have done many cruises on other lines. We were really looking forward to trying a new cruise line but unfortunately we were very disappointed and would not sail with Princess again. The ship was nice, the same layout as P&O Azura and Ventura which we have sailed on before. The crew were good, friendly and helpful. The food was really awful, we couldn't believe how bad it was when we first arrived and went to the Horizon Cafe on deck 15. All I could find that I could eat was bread and cheese, nothing seemed to match and the quality was poor. We hoped it was just a blip and things would improve. The food in the main dining room was even worse. There was no Sommelier, so a glass of wine was just plonked in front of us by the assistant waiter, not asked to try it or look at the bottle, not a big deal for some but something I would expect in a good restaurant. We were never asked if we would like another drink or an after dinner liqueur. Breakfast in the main dining room was just as bad, waiters walking round offering big bowls of jam and nothing to put them on, toast ordered but never arrived, watered down orange juice. The smallest towels I have ever seen on a cruise ship. Old fashioned television system where you can't view your account and you can only watch a film when it rolls round at a certain time. No kettles and before we booked we were told we could request one for the cabin but this was not true. Read Less
Sail Date April 2016
Cruised with Princess for the first time and doubt I would go with them again. Emerald is a large ship with plenty of things to do and places to eat, drink or just sit and relax, generally the ship was clean and tidy. The cabin was okay ... Read More
Cruised with Princess for the first time and doubt I would go with them again. Emerald is a large ship with plenty of things to do and places to eat, drink or just sit and relax, generally the ship was clean and tidy. The cabin was okay although not cleaned very well, there were stains on the cupboard doors, dust on the light switches, a broken mirror, the same crumbs on the table all week long, the carpet never vacuumed, the bathroom floor stank of urine, there is no kettle or iron in the cabin. Dining in the dining rooms, de vinci and michelangelo was poor, food was below restaurant standard, I'd give it 3 out of 10, had steak pie one night that had no steak, beef wellington with raw pastry, if they served veg at all it was tasteless and over cooked, eventually gave up on dining rooms and ate in horizon buffet where food was a little better but finding an empty table was always a challenge. Entertainment was average, nothing special and like many of the activities things only ever lasted half an hour! Service from the staff was again average and most of the time too in your face, the second you finished your food they'd swipe away the plate and constantly hover over you to sell you drinks. The ports were good though excursions very expensive so made our own arrangements, the day in La Rochelle was spoilt slightly by the very long queue and 45 minute wait for the bus back to the ship, the tenders to Guernsey were a disaster, total lack of organisation, waited over an hour to leave the ship - they tried to blame fog but visibility across to Guernsey was not a problem, the crewe and staff were amateurish and simply poorly organised. Everything on board was very expensive, there was a 15% gratuity charge added to everything you brought including drinks at the bar. They also charge ever passenger $25 per day for gratuities including the children which is an utter disgrace - be warned and have this taken off on your account immediately. Overall Princess are too sloppy, standards are too low, staff poorly trained, food below average, poor organisation, prices way too high, their strap line is 'come back new' - it should be 'come back poor', I came back but would not sail with them again. Read Less
Sail Date April 2016
Two words to describe it, below expectations. Our cabin steward was very efficient with what he could be in control of but we never got bathrobes! He can't supply what he does not have. It took two days to get pre-bought water two ... Read More
Two words to describe it, below expectations. Our cabin steward was very efficient with what he could be in control of but we never got bathrobes! He can't supply what he does not have. It took two days to get pre-bought water two days for soda cups and nvere did get coffee card cups. We had as per norm deluxe balconey and we saw spring breakers from inside cabins walking all around the ship even at the late shows in the theater in bathrobes. It was noticed that some of them had interior cabins. We had to share one pool towel a day between the two of us and at times had to shower with two day old wet bath shower that we had to share. Three massages and never had a towel after. One massage was given a with stringy old faded cabin robe not one from the spa. The service in the sanctuary was none existant also. The only time we had contact with staff would be at 330 for tea and one day I received tea at that time but my pastry came 45 minutes later. The sanctuary was not even a third full so I don't know why it was so poor. There were no towels available around the pools either just crates of dirty wet ones. Main dinning room service was hit and miss also. Some nights like the old days and others three plus hours to eat again the dinning rooms were not full and we never had a wait for a table. Nights with out movies under the stars and no show in the Princess theater. We got on Princess cays at 1145 after waiting 45 mins. for a shuttle and got the last clam shell available There were 3 couples behind us that had pre bought also and were told maybe they could get a refund back on the ship. What shows and acts that were run were excellent. Dress code were not enforced cut off shorts tank tops scruffy hats at dinner and all over the ship at night. If the dress code is not enforceable then eliminate them as it would cut down immensly on luggage cost. All in all disappointing We are a year or two from elite status but if the next cruise is like this I would consider giving up those percs for a different cruise line. I gave Princess a critic on board and when we returned home and have not heard a word in three weeks. All the staff was friendly although they did seemed stressed and over worked. Read Less
Sail Date March 2016
The title says it all. Lots of Spring Breakers doing some serious drinking--boys and girls. Glad no one went over board. It was one big party for them......ill leave it there. Our state room (Riveria deck) never got cool, always felt ... Read More
The title says it all. Lots of Spring Breakers doing some serious drinking--boys and girls. Glad no one went over board. It was one big party for them......ill leave it there. Our state room (Riveria deck) never got cool, always felt stuffy. Cabin steward did great job. Many workers seemed overwhelmed by the number of Spring Breakers and just let things go. My problem was with over pricing for the Thermal Suite. More for a single ($99) yet a $65 avg for couples. They didn't turn the FREE steam room in the men's locker room until the 3rd day. When I asked about it, I was told to pay for the Thermal Suite because it worked there. I let that slide. As a diabetic, sugar free isn't just a choice, its a necessity. Great disappointment everyday to find only chocolate (I hate) available at the ice cream counter, receiving the same blank stare when asked about something different. Why the pizzaria with its ovens would share a counter with the ice cream parlor baffles me--Hamburgers are way over at the far end of the pool. I may be in the minority--I did not like the Magic musical. The Comidian was funny. Not enough variety of slots in the casino.....huge area wasted with open space for drinkers.... Thought the Horizon Court food was pretty bland. MDR was good...Crown Grill was great. Other than college kids standing 8 deep at the bars, this was a pretty bland cruise for me.....Not seeing the big deal about the Emerald Princess. Maybe if some things worked better and the crew wasn't punch drunk from the drinkers. Will I sail again during Sprig Break? Never....Would I go out of my way to sail the Emerald? No. Will I continue to sail Princess? ABSOLUTELY This short review is IMHO. After 27 past Princess Cruises, this was the first one I was glad when it was over........That sums it up. Read Less
Sail Date March 2016
Boy, what disappointment. We have sailed many, many times on Princess, as well as a few time each on Royal Caribbean and Carnival and once on Holland America. We have always preferred Princess because between these 4 lines, their ... Read More
Boy, what disappointment. We have sailed many, many times on Princess, as well as a few time each on Royal Caribbean and Carnival and once on Holland America. We have always preferred Princess because between these 4 lines, their food was always vastly superior, but no more. The food in the dining room was poor at best. The menu choices were lacking, the service not attentive. Many of the passengers were saying the same thing. We sailed with Princess a little more than a year ago and the food portions had gotten noticeably smaller and while the quality was not quite what it used to be, it was still more than adequate. Now it seems that the portions are back to the old, bigger size, but the quality of the ingredients is much lower. The general consensus was that the food on this ship is no better than Royal Caribbean, Holland America or Carnival. On the plus side, dinner at the new gastro pub, The Salty Dog was very good, and the dinner and service at Share, the upscale restaurant that replaced Sabatini’s was the best meal I have ever eaten on a cruise line. But then again, with a $39.00 per person surcharge, it should be. The interior common areas are beautiful, and you can tell that the boat just came out of a 2 week dry dock interior refurbishment. The cabins are typical Princess, nothing to write home about, but nothing to complain about either. The two musical review shows were very good, but the rest of the entertainment was nothing special. Read Less
Sail Date February 2016
Traveled on the Emerald from Jan 30th-Feb 6th of 2016. This was our 4th Cruise with Princess and don't think we will sail with them again!! Menu was the same thing night after night with some sort of FISH fixed 50 different ways. Main ... Read More
Traveled on the Emerald from Jan 30th-Feb 6th of 2016. This was our 4th Cruise with Princess and don't think we will sail with them again!! Menu was the same thing night after night with some sort of FISH fixed 50 different ways. Main dining which should be special took for ever to get our food but after the 3rd night there was nothing to look forward to. Starters were always shrimp, only one pasta (I ate that for 4 nights in a row with the same country chicken). Horizon court for breakfast, had to sit on a lawn chair because no seating!! Spoiled meat at lunch time. Burnt (brittle) bacon and running eggs for breakfast. Use to walk around on the last night with the baked Alaska, now they just serve you a slice. On the elevator going to Captain Circle special event, a woman standing next to me said I bet he doesn't show. She said this captain never does. She was right he didn't. Need tokens for the laundry mat. It was out on all the floors from day ONE. You had to leave your items sitting in the washer and go to customer service to get your tokens and then walk all the way back to do your laundry! If you are celebrating a special occasion, it used to be the balloon would say that, now everyone just gets the same thing. 2 friends with us won Spa/Salon gift cards. Tried to use them on their hair, could not, only on the high price Spa. Most of the activities are booked to close together. We missed many because when one would end the others started at that time. By the time you were out and on your way to the next activity it was already full. Service to our room was good. Bus tour for sixty dollars in St. Marteen was boring, just rode and seen nothing, that was after waiting in line 45 minutes in the hot sun to get on the bus. Zip Lining in St. Thomas was worth every penny. Helicopter ride in Grand Turk was nice. I guess if I had to sum up what I seen on the ship is it looks like everything was done trying to cut cost and save money. I think this is because Carnival bought Princess. The night show in the Theater were poor, cheap entertainment. They need to wake up !! People go on cruises to feel special, be treated special and live like they normally don't all the other days in the year. I talked 4 people into trying Princess. I feel so bad because I bragged it up and that was not what they saw or received. Disembarkation was bad, our ship docked at a different location than when we had set sailed. We were parked over in the other area, had to keep asking how we were suppose to get over there. No one had an answer. Finally after pulling our luggage off the ship we had to reload onto a bus, drive over there and unload our luggage again!! Very, very disappointed. Read Less
Sail Date January 2016
I am Elite on Princess and this was without a doubt my least favorite cruise. I am usually very understanding and forgiving but this cruise caused me to wonder if I really want to continue with Princess. Embarkation: We were ... Read More
I am Elite on Princess and this was without a doubt my least favorite cruise. I am usually very understanding and forgiving but this cruise caused me to wonder if I really want to continue with Princess. Embarkation: We were traveling with a sight impaired person and embarkation was awful! Had to sit and wait in line for wheelchairs and there were only 2 available. After 1-1/2 hours, I finally threw a fit and we were allowed to walk in with another group. Cabin: we had been offered to change from OV to interior cabin less than 24 hrs before boarding for a 50% discount, which we accepted. However when we boarded, the name tag was not changed and they had no idea who we were, had no minibar or other Elite perks. Did not get any of our mail. Room steward never replaced beach towels, soap or laundry bags all week. We kept trying to find her to get these things. Our phone did not work - it took 4 days for them to fix it. Patter was frequently not delivered until the morning. Dining: anytime dining - we never had to wait for a seat, but food was mediocre, warm and the service was as slow as I have ever seen. Breakfast in the dining room was terrible, again - mediocre warm food. Horizon Court: terrible service - I had to bus my own table to get a seat and then had to get my own coffee and juice. Passenger Services: we stood in the Elite/Suite line served by one person. The regular passenger line served by 3-4 people went fast and we stood there waiting for someone to help us. They also never answered the phone. Elite Cocktail Lounge in Skywalkers: could frequently not find seating because they did not card anyone and let everyone in - people were bragging about getting in and telling all their friends. This is one thing we always enjoy and it was ruined. Debarkation: long lines as always, people getting their luggage butting in line instead of going to the end; and why do they never have enough customs people? Now any one or 2 of these things would be nothing, but all this - something annoying every day on a short 7 day cruise - was very disappointing. The good: Pizza poolside as always, Crown Grill - food and service, great bartenders in Crooners Read Less
Sail Date January 2016
I have sailed princess crown x 2, ruby, then the emerald. This was an 8 day cruise on the Eastern Caribbean for New Years! I would have thought that champagne for the new years toast would have been complimentary-- but that was not the ... Read More
I have sailed princess crown x 2, ruby, then the emerald. This was an 8 day cruise on the Eastern Caribbean for New Years! I would have thought that champagne for the new years toast would have been complimentary-- but that was not the case. Even in sea days, the decks lacked lounge chairs set up despite having a full ship. People were fighting over the chairs that were available. The entertainment was terrible. A new show of magic combined with musical was a terrible joke. Not sure where this idea came from but it was awful with MANY people leaving the theater part way through. There were few activities on the princess patter to attend day and night. The lack of activities offered left my adult children bored! We did not get a single towel animal and have always had this to look forward to when returning to our room. On the upside, the kids club (pelican) was excellent. The food was excellent as in all princess cruises. Very disappointed in the Emerald; definitely not a gem! Read Less
Sail Date December 2015
We cruised before with Royal Caribean twice, Celebrity and Holland America,it was our first and last with Princess. There is so many bad things about this cruise,but I will make a list: Good things: -A lot of staff at the buffet ... Read More
We cruised before with Royal Caribean twice, Celebrity and Holland America,it was our first and last with Princess. There is so many bad things about this cruise,but I will make a list: Good things: -A lot of staff at the buffet area and at the pool, we were never without help -The enviorement it is very casual, wich we liked -Restaurants are open all the time from 6:00a.m to midnight -Nice selection of movies all over the day and night, at night they serve a delicious popcorn -Some good music -Very friendly staff Bad things: -The ship is big but, the public areas are very small wich makes all places pack all the time -The bathrooms inside the cabins are ridiculous small, wich makes a shower very unconfortable (I'm 5'4" and 120 lbs...)my husband is 5'9" and 180 lbs....he use to go to the spa to shower... -The WC at the pool area were always very dirty -There are 5 restaurants for lunch,breakfast and dinner,but they look exactly the same,wich makes you feel you are all the time in the same place... -The food was horrible, but realy bad,did not taste too bad but had too much fat,a lot of grease,and the quality is horrible,not fresh,you could tell that was made many hours before or even a day before...and the presentation was worse...I felt sick on the first day of the cruise after lunch and could not eat for almost 3days... -Dinner time was a nighmare, terrible waiters,rude guys with only few good ones wich save 3 nights(We asked to repeat one of them), we felt we were at Mac Donald's,very bright lights,very loud waiters,you could see them throwing the rest of the food from other tables alway,they do it in front of you,wich was very disgusting,I could not believe what I saw...never saw it in a cruise. -We did not relax,I was crazy to go back home Read Less
Sail Date December 2015
Having been on a couple cruises before, with Carnival, we expected a lot more from Princess than what was delivered. Signed up for the basket of fruit in our room everyday, received exactly 2 baskets for the 8 days aboard. Water ran to ... Read More
Having been on a couple cruises before, with Carnival, we expected a lot more from Princess than what was delivered. Signed up for the basket of fruit in our room everyday, received exactly 2 baskets for the 8 days aboard. Water ran to the hot side only in our cabin. Cabin was small! Food on the buffet was on par with Golden Corral Country Buffet. The fruit selection included overripe pineapple, cantaloupe, honeydew, pears, apples and occasionally grapes. No tropical fruits! Dining seating was slow, service usually slower with a fine looking menu but something lacking in delivery and flavor most times. Service was way sub-standard with the notable exception of our room steward. We even watched staff walk over trash and not pick it up, even over hearing a few say "not my section". The huge screen, outdoor movies were fun except for all the paper trash swirling constantly across deck, landing on you and just generally distracting from the experience. With the lack of service, dirtier than expected decks, the ants in the public bathroom, we made the best of it and enjoyed ourselves and the many, many cruisers we met! Read Less
Sail Date December 2015
I just returned from my 5 night cruise on the Emerald Princess. My wife and I have been on almost every cruise line with destinations all over the world and were very disappointed with Princess and their inexcusable decision to allow this ... Read More
I just returned from my 5 night cruise on the Emerald Princess. My wife and I have been on almost every cruise line with destinations all over the world and were very disappointed with Princess and their inexcusable decision to allow this ship to sail with all the problems that they had on board. This was not our first cruise with Princess so we decided to book this vacation because of their itinerary of two days at sea and their private island with a stop at the Grand Turk. All we wanted to do is rest and enjoy the ship and all it's services. I will start with what we liked about the ship. The crew was very friendly and accommodating. The entertainment was excellent. There was an amazing amount of activities all over the ship and the staff was amazing. Now for the downside.The food was just average including the Crown Grill with it's up charge of $25 per person. If you are used to eating out at fine steak or seafood restaurants please do not expect the same service or food quality. Room service was a joke. They told me 20 minutes to deliver two cokes and a bottle of water. After an hour we just cancelled the order and went to the bar. Next, they did not staff their passenger services desk with enough people. They must have had 8 computer terminals with only 3 people at one time. I did not even bother to call on the phone anymore because when I went there in person, the phones were ringing off the hook with those passengers who kept trying to call. Forget the shore excursion desk because they could not even answer basic questions about the Grand Turk port and just referred me to a brochure. Believe it or not this was the minor complaints that we had. Our cabin, in addition to probably 100 other cabins did not have working showers, sink faucets with cold water, adequate air conditioning ( it was warm in our balcony cabin on the Aloha Deck ). The captain actually apologized over the loud speaker on the first day and told us it would all be fixed. Not so. Some cabins actually had their waste water from their toilet over flow. We were lucky, our toilet actually worked. They told us to take our showers in their Spa which was ridiculous because of the lines, zero privacy and no additional towels. We just decided to take cold showers in our cabin and was happy that we did not have only scalding hot water like some of the other guests. There was actually more problems but that should give you an idea of our nightmare cruise. What really bothers me is the deception of the cruise line because I spoke to several guests who were on the same ship before dry dock and had the Same problems. The ship should of never been allowed to sail in that condition. We love to cruise, approximately 2 times a year and cannot see us ever taking another Princess Cruise again with so many other choices out there. I plan on contacting Jan Swartz the president of Princess Cruise Lines so she can personally be in the loop on how her employees allowed this ship to sail. I like other passengers expect monetary compensation for our inexcusable sailing conditions. I understand that you " Get What You Pay For " but on this cruise we did not. Read Less
Sail Date December 2015
I have been sailing with Princess since the 90s and I must say they are slipping down the slope quickly. As others pointed out, the Emerald Princess should not have left dry dock. I don't believe the ship was ready and I too ... Read More
I have been sailing with Princess since the 90s and I must say they are slipping down the slope quickly. As others pointed out, the Emerald Princess should not have left dry dock. I don't believe the ship was ready and I too question the logistics and scheduling decisions made by those in charge of it. One crew member told me they went over budget by $5 million and spent a total of $19 million. They had a video about what they did in dry dock. I think they created it because you couldn't tell anything was done other than new carpet smell. There were other odd smells in public rooms as well which they did not do anything about until the day we disembarked. We left Port Everglades almost 2 hours late as they were still loading items needed. Not to mention the numerous functioning issues that occurred throughout the trip. Service was good in some places and horrible in others. We gave up on eating in the Main Dining room as our service was the worst I've experienced on any cruise. For some reason, we didn't have an actual Waiter but 2 Assistants only. Neither were ready to be a full waiter. One evening, they even forgot to take the order of one person at our table of four. It took sometime for him to come back and take the order. Another night the coffee came out and was not right, color was ok, had no taste and turned a strange color when cream was added. Apparently, this was my fault or at least that is how I was made to feel given the terrible looks I was given by the one assistant. On top of it, they had a Matre'd there making them nervous the whole time and honestly, he wasn't much better in guest experience. We had other servers who were nice and friendly in Café Caribe and Horizon. Horizon Buffet food was disappointing overall. I think I was spoiled by the Royal Princess buffet as it had so many selections with high quality food. The Emerald did not. Even the croissants that I so enjoy were not fresh or good tasting. We had mini-suite E731. Great room location with a huge balcony. Highly recommend it. We unfortunately had the water, toilet and AC issues for 4 out of 5 days. Oh well. We made the best of it! Room Steward was nice but he too seemed to very new as most of the crew on this ship and we had to frequently ask for things instead of them just happening. Grand Turk - Highly recommend the Catamaran, Snorkel and Beach! Other than that, it was a waste of time. Not much to see or shop. Carnival has some work to do there. A local told us that Caicos is the side to see. Princess Cays - Had a good time. Windy but sunny. Rented a Sanctuary Bungalow and paid for lunch. Most of the lunch was ok but the Cold Grilled Lobster with cocktail sauce was more than worth it!! So delicious!!! Ate at the Crown Grille a couple times. Was good and as expected. Did not go up to Share. $39 is just too much and my parents who were on the trip also loved Sabatini's so they didn't want to have anything to do with Share. Entertainment was pretty good. Enjoyed the Love Boat Disco Deck party and recommend going. Photographers were good and not too pushy. We enjoyed Cindy as she was fun. Ultimate Balcony Dinner - A must do if you have a balcony. Excellent food and service. Overall, disappointing but we made the best of it and had a good time. Unfortunately, probably my last on Princess for awhile. Do wonder if they will be giving any compensation for this trip. Have not heard anything yet and plan to contact them about it just like the hundreds of others likely have already. Read Less
Sail Date December 2015
The Emerald Princess did not meet my expectations but then again I had sailed on her before in 2008 on a ten (10) day cruise and was comparing it to that. There were many things that I did not love this time around although some of it was ... Read More
The Emerald Princess did not meet my expectations but then again I had sailed on her before in 2008 on a ten (10) day cruise and was comparing it to that. There were many things that I did not love this time around although some of it was good and what you expect from Princess. That being said, we enjoyed our cabins as we had a wonderful cabin steward who kept the place spotless; also we were only one deck below the Lido deck (Riviera) which was convenient. The Pizza on this ship like all Princess ships was the best at sea and the Trident Grill was also very good. Food in the main dining rooms was largely terrible. It did not take us very long to figure out the Buffet food on this ship was much better than what you got in the main dining rooms so we mostly dined there instead, even on Thanksgiving. The only thing we enjoyed in the main dining room was High Tea which I had never experienced before but will not miss again; it was quite nice. On my last cruise on this ship the food quality and the types of items served were far superior but I guess the backslide is the Cruise Industry in general. Entertainment was poor. There was one "production show" and the rest was pretty lame. We went to the Crew Show which was entertaining but then the next day at the Cooking Show they trotted out the same crew memeber to sing the same song-boy the saved a lot on entertainment for this cruise. Most of the time there was nothing to do. There is a big focus on the Effy store on the ship and there are frequent raffles. It was really interesting to watch people pile in there for these raffles where one girl stood there in front of the box filling out entry after entry; of course she one two (2) of them as you do when you have entered 100 times. Unbelieveable how they hawk that jewelry. There were no good movies under the stars and the one night they had one of interest it rained; forget about getting anything good on TV in the cabin. We do like that the Emerald Princess offers complimentary steam and sauna in the men's and ladies locker rooms; this is getting to be a thing of the past with all the new ships having Thermal Suites that must be purchased. We also as always enjoyed the International Cafe. Bar Service was very slow and largely inattentive. Elevators always seemed to have some out of order which meant long waits. Like any cruise there as good and bad. The main complaints were the food quality in the main dining rooms and the lack of good entertainment although this definitely was not the worst cruise I have been on. Great embarcation and unorganized debarkation; why do people insist on ignoring requests to sit down and take their luggage out of the isle in the waiting areas? Sheesh! My last complaint is the crappy outlet sale that Princess has on the last sail date on every voyage. I have never seen so much overpriced crap in my life. It always amazes me how people line up to buy this junk. Read Less
Sail Date November 2015
This was our sixth Princess Cruise and the second time aboard Emerald Princess ( 2009 ) Embarkcation was a breeze mainly due to our Platignum membership. However, when we arrived at our cabin (Superior Balcony on Caribe Deck midships) ... Read More
This was our sixth Princess Cruise and the second time aboard Emerald Princess ( 2009 ) Embarkcation was a breeze mainly due to our Platignum membership. However, when we arrived at our cabin (Superior Balcony on Caribe Deck midships) we were disappointed with its size compared to other cruises taken recently with Cunard, Celebrity & P & O. No sofa bed for daytime use. It was a celebration of our recent Ruby Wedding and to say the least, we "survivied" this 8 day cruise. Our cabin steward was excellent and tried to make us as comfortable as possible. 1 No hot water for the first 4 days from shower or basin - we understand that at least 40+ cabins were affected on Caribe deck. 2 Air Con not operating properly - cabin too hot and needed 4 visits from maintenance staff. 3 Fridge in cabin not working. The food in the DA Vinci dining room was average but could not complain concerning the service provided by our waiters or Restaurant Manager. Considering that the ship had recently been in dry dock for a minor refit, it felt "tired" and many problems were still being sorted. Enterainment onboard was good and no complaints in this area. We have always regarded Princess as an upmarket product but after this cruise, I don't think we shall be returning in the near future. Read Less
Sail Date November 2015
We tried this as our first cruise and was shocked at all the hard sell on the ship from the moment of starting the cruise till leaving the cruise Everything is geared towards you spending on board and I think 50 dollars a day for ... Read More
We tried this as our first cruise and was shocked at all the hard sell on the ship from the moment of starting the cruise till leaving the cruise Everything is geared towards you spending on board and I think 50 dollars a day for drinks is a bit much Exertions and shops on board daylight robbery More money if you wish to go to the sanctuary a quiet part off the ship and if you donusecthe spa facilities the hard sell when your treatment is over is very pushy This has without a doubt made us realise that a captive audience is what they rely on for making even more money big company making big money but even more greedier Read Less
Sail Date November 2015
Having sailed with Princess before this cruise was disappointing. First steward I was assigned to needed to pay more attention on how he cleaned the cabin. 2nd steward assigned to my section for the last 3 days of the cruise was ... Read More
Having sailed with Princess before this cruise was disappointing. First steward I was assigned to needed to pay more attention on how he cleaned the cabin. 2nd steward assigned to my section for the last 3 days of the cruise was decent. The food and entertainment repeated itself on the 2nd half of the cruise which was disappointing and left certain evenings with not much to do since the entertainer Domino and Cory Simon was less than desired to be heard. The food at lunch in the horizon court was hit or miss and nothing to rave about breakfast was lousy. The fixed dinning at Boticelli was good but again menu repeated the 2nd half of the voyage. Wait staff service at the Horizon was lousy and some of them understood very little english and you needed to repeat yourself. The Crown Grill steaks was not very good, my mom's filet Mignon was burned top and bottom and the side dishes were lousy. We hardly ate much, when we complained to the waiter he said that was the way it was. Sabitini's was good service and the food was good. The only little fun was the afternoon trivia with the cruise director's staff. If you were not a regular at Crooner's or they knew you did not drink much they paid little attention to you. Int'l cafe was good but how wrong can you go with coffee and dessert. Trident Grill hamburger and Knockwurst was good and the pizza was also good. The ship is going into dry dock and it needs a fixing and ripping down Sabitini's to put in the restaurant Share by Curtis Stone I don't how well that is going to go over not something I would pay for Read Less
Sail Date November 2015
The ship was packed with the senior set - many had stayed on the ship from the previous voyage. Medical emergencies every day, ambulances at the dock, and even a helo evac at sea. If your idea of a great day at sea is a senior center ... Read More
The ship was packed with the senior set - many had stayed on the ship from the previous voyage. Medical emergencies every day, ambulances at the dock, and even a helo evac at sea. If your idea of a great day at sea is a senior center with everything overcrowded - this is the cruise for you. We went to "fine dining" for lunch the day at sea. Arriving when it opened we were faced with a long line. When we got to the front we were shunted off - rudely - to the side because we did not want to share a table. After 20 minutes of standing and waiting - I asked the Maitre'd if anyone would ever give us a status. I was rudely told that he had no idea when a table would be available - and if I didn't like that - I could share elsewhere. I opted to eat elsewhere - lines but few tables in the buffet or on deck. Consummate host...lol. If you wanted to see a show - you had to be there 30 -45 minutes before the start to get a seat. The enrichment / crafts were basically to dump some crayons and stickers in a pile and say have at it. The trivia and quizzes was a waste of time - they used the same questions the week before and many knew the answers in advance. Too hard to change the questions I suppose. Many seniors never got off the ship; those that did seemed to make it a point to show up at the tours at least 15 minutes after the time on the ticket - making everyone else wait. I won't be taking anymore princess cruises out of Florida. Read Less
Sail Date October 2015
This was our first ever holiday on a cruise ship, we choose Princess because it had the timing and visits we wanted. We choose a balcony room and paid full fare. I will keep this simple: A Cruise to us is nice food and entertainment ... Read More
This was our first ever holiday on a cruise ship, we choose Princess because it had the timing and visits we wanted. We choose a balcony room and paid full fare. I will keep this simple: A Cruise to us is nice food and entertainment 1: We were refused entry to the intermediate restaurants on formal nights (2) even though we dressed in the best we brought with us (Black suit and tie required) So ended up in the Buffet which was inconsistent in quality. (One night they counted 5 cherries per plate no lie) 2. The "Love Boat" theme is way past old - continues screening on one channel of captain stubbing and crew was just lame. 3. The timing of activities on the boat overlapped so after watching one show going to another event meant late arrival no seats or show ending 4. The cost of the on board photos is extreme way beyond a reasonable cost 5. On departure we were left at Rome without water in the sun and a 4 hour wait because of offloading time allocation. Good or better: 1. Staff are excellent they work there "guts" out for a pittance and 9 months servitude on contract 2: The at cost restaurants ($25) are what we should have had all along in quality The ship looks a little tired We will not be spending our money on cruising again based on this experience Read Less
Sail Date September 2015
We have cruised many times before and therefore were quite surprised by the difference between this cruise and the others we have been on. This cruise did nothing well from the captains drinks a shambolic tacky affair, to the food which ... Read More
We have cruised many times before and therefore were quite surprised by the difference between this cruise and the others we have been on. This cruise did nothing well from the captains drinks a shambolic tacky affair, to the food which had the oddest combinations of flavours which mostly did not work. They could not even do simple dishes like pasta well which is quite amazing. The desserts and plain meats were the only highlights and both of these were good. The buffets had very odd combinations none of which went together and anyone liking any type of asian food would have been very disappointed by the flavours. Room service was prompt but could not get the orders right and never brought coffee that was hot, we gave up ordering it as it was virtually cold. Many accounting issues occurred being charged for wines when having a drinks package, and also not receiving the on board credit which was clearly on the booking from, but the customer service could not have been less helpful or interested in sorting these issues out. The desk was constantly clogged with unhappy people. Overall this cruise lacked any special feel. The entertainment was ok, the timing of trivia etc not well thought out meaning 8.00 diners virtually never able to do some of these things, but nothing was really good or memorable, anyway. The boat always docked at the furthest dock, and the company never ever put on any free transfers to town, even on one occasion charging 20 american dollars per person for a couple of kilometers in a local boat to town. The cruise was very poor value for the quality of food, staff, rooms and general experience. Many better cruise lines are out there offering, cheaper far superior experiences. Read Less
Sail Date August 2015
This was my 7th cruise with Princess, my 2nd on the Emerald. Sailed on it 2 years ago, and there is a noticeable decline in many areas. Entertainment is the biggest change - the old Vista lounge (now Club Fusion) used to offer a second ... Read More
This was my 7th cruise with Princess, my 2nd on the Emerald. Sailed on it 2 years ago, and there is a noticeable decline in many areas. Entertainment is the biggest change - the old Vista lounge (now Club Fusion) used to offer a second evening entertainment venue. It sits empty 95% of the time now, its used for the Captain's Circle events. I would expect they'll convert it into another pay restaurant or something to take your money when refitted. The few dance shows at the Princess Theater are the same ones I saw 2 years ago, You'll only see the dancers and shows a few times. The entertainment has really gone downhill, they hire lousy comedians and unknown singers now. Not sure if this is a trend on all Princess ships, but its definitely disappointing. There was one group, the Mosaic Trio that I enjoyed. The crew put on trivia shows and the like to entertain you, rather than hire entertainers. Food - every breakfast in the Horizon court is the same and disappointing. Service is hit and miss there. Coffee is terrible. They even have plastic fruit on display there now! Fruit selection is not as good as before. A lot of dinner items they serve in the Horizon court are things people would never want and just sit there untouched. Dining Room main courses were generally good, but the waiters there are a far cry from what they used to have. Most can hardly speak English, ours always abruptly shoved our menus into our faces when we greeted fellow diners. They used to remember your preferences & name. They put no effort into that now. Don't expect a good cup of coffee in the dining room, its now the same crap they serve in the buffet. You have to buy a $30 (+15%) coffee card now to get a decent cup of coffee. ANY kind of coffee or tea in the International Cafe must be had with this card. Picking your pockets. A lot of little things that made the dining room feel like a classy restaurant have disappeared - the service, poor coffee, cheap quality ice cream, even the baked Alaska is terrible. Touted pasta dishes were dried out and lacked flavor. Ship - expect to find elevator buttons that don't work. Exterior windows used to be washed regularly - they never were for the entire cruise - salt stained windows from the dining rooms/buffet detract from the experience. Ship shudders like an unbalanced washing machine when docking, wakes you up at night. Embarking and disembarking were fine. Internet - the worst I've ever seen on any ship. Passengers were livid about the snail speed and it locking up all the time, tech support unavailable (I asked purser's desk) as passengers struggled to print boarding passes. As a platinum member I got 250 free minutes that were pretty well useless to me as my ipad just kept freezing. Technology on the ship not able to keep up with the bandwidth demand of increasingly tech dependent passengers. No weather information on the ship channel. Shore Excursions- Prices have gone from ridiculous to obscene. You can go ashore and hire a taxi and literally save over $200 on some excursions (for two adults) compared to ship excursion costs. No wonder they never sell out anymore. Ports were generally good - esp Malta, Genoa, and Kushadasi. To summarize, Princess has been going downhill for some time and it was the first time my wife was really disappointed with them. She has been sailing with them since 1980 and used to love Princess. Carnival Corp is not maintaining the quality level of the Princess line where it should be. If costs are rising they should consider raising the cruise fare, instead of cutting the things people look forward to (esp. food, entertainment) and add new charges. If I want a cheap low quality experience there is Carnival lines. I expected a better experience with Princess and they missed the mark. I wonder if they are ruining Cunard....... Read Less
Sail Date August 2015
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a ... Read More
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a complete lack of concern. The bedding looked like they had cleaned the floor with it and the bathroom towels were ragged and tattered. We have cruised Princess several times before although it had been three years ago this time and the difference was shocking. For those of us who enjoy the late seating dining this unbeknownst to us eliminated the evening shows. Show times were 6 and 7:30 instead of the traditional 10 PM show after a nice dinner. The entertainment was nonexistent. The Princess Employee Talent Show are you kidding me you could hear the dogs barking 60 miles away in Istanbul. The first full day was a day at sea and we tried to go up to one of the pools but there were no towels left so we got to sit on the dirty deck chairs and watch the unsupervised children strangling one another as the played some version of "King of the Mountain". Jumping, diving, screaming and carrying on it was a complete free for all. The toilet in our stateroom stopped working and the list continued. We were in shock as I began to think that somehow I wound up on a Carnival ship. I wrote a letter and emailed it to Princess corporate. About 48 hours later I received a telephone call from the Customer Services Director stating that he had heard from the home office and want a meeting with me. With nothing to lose and hopefully something to gain I agreed. We discussed the aforementioned issues along with horrible food both overlooked and undercooked, the free for all buffet on the Horizon Deck and the fact that you had to just about beg to get a glass of lemonade from the staff. There were people complaining every time we turned around. These were legitimate complaints and for the many that tried to speak with someone on staff they told how they were ignored and dismissed. At the end of my meeting the Customer Services Director requested that I meet with him again the second week which I agreed to do and I never heard another word from him. We decided to purchase a photo taken on one of the Formal Nights and as usual we saw the $19.95 sign but when I went to pay for the picture I was charged $24.95 and when I asked why the increased price the response I got was that it was a portrait. Seriously? How about the dry cleaning that came back in a ball of wrinkles? The ship is due to go to the yard in October which is probably about 6 months later than it should have. They requested that we complete a post cruise survey and as you can probably imagine I was more than happy to respond albeit not what they wanted to hear. I even attached a letter elaborating on our experiences leaving the door open for some type of resolution but all I got was a telephone call from someone in California identifying himself as the people in charge of dissatisfied passengers thanking me for my input. Are you kidding me over $10,000.00 spent and I get a "have a nice day." In a nutshell the cruise was a disaster and Princess completely dropped the ball this time. I cannot begin to tell of the frustration I feel with this cruise and this company. If your considering a Princess Cruise don't until they get straightened out if they get straightened out. Simply put we got ripped off! I will never ever do another Hop On Hop Off "Medley" cruise again and I'm very doubtful we will set foot on another Princess Cruise due to their give a heck attitude. Read Less
Sail Date July 2015
Never realized a cruise line would sail such a ship in need of an upgrade. Having sailed a few times, my expectation was that all cruise lines maintained their ships so that they never looked worned nor tired! Not to mention the ... Read More
Never realized a cruise line would sail such a ship in need of an upgrade. Having sailed a few times, my expectation was that all cruise lines maintained their ships so that they never looked worned nor tired! Not to mention the difficulty in making ones way around the ship What saved this cruise from total disaster was the destinations. They were awesome and the tours from the cruise line was excellent. The staff were friendly but there was so much up-selling of drinks, coffee and photos. I felt like I was pressured at every turn. The food the first week was so poor that I lost weight. Like a light switch being turned on, the food the second week was exceptional. There should not be such a variance. Out balcony was in need of a paint job. The cruise director was rarely seen and didn't add much to the on board activities. The entertainment, compared to other ships, was weak. Overall, disappointing especially when you are on the ship for 14 days. I can add that the embarkation and disembarkation went extremely well. The staggered times are a great tool. Read Less
Sail Date June 2015
I have travelled with Princess for 30 years often defending and promoting this company as times & cruise expectations have evolved & changed. I booked a 2 week cruise from Istanbul to Barcelona. I received 2 one week cruises ... Read More
I have travelled with Princess for 30 years often defending and promoting this company as times & cruise expectations have evolved & changed. I booked a 2 week cruise from Istanbul to Barcelona. I received 2 one week cruises with food, entertainment, in-room entertainment and public announcements duplicated from one week to the next. Different ports of call but the exact same onboard mediocracy. Oh, and noro-virus (the ship went to 'RED' status). The ship is in rough condition with mold and mildew growing around the whirlpools, elevators not functioning, decor pealing, burned out lights and an "EFFY Store." As an Elite passenger, we were greeted with an obviously dirty toilet with skid marks. As the sun entered the room, we could also see the antics of a previous passenger splattered on the artwork hanging on the wall. The table on the balcony did receive a cleaning 12 days into the cruise and the room was vacuumed once. We did of course receive our invitation on week one for the Captain's Party. No handshaking as the virus was throughout the ship. We also received a second invitation to a Captain's Party (same Captain's name on the invite) the following Thursday. However, we did not attend because the Captain disembarked for a 2 month vacation and a new Captain took the helm that very day. We are still curious why we received the second invite from a Captain and a system that must have known he was leaving. The system is broken. I felt we were simply a credit card number. Minimum effort by a system needing a radical examination & overhaul. I compliment the staff (not the head-office, not the accountants, not the system analysts & definitely not the senior management) in trying to provide a great cruise experience to each and every passenger but are handicapped by a dysfunctional, antiquated corporate culture. After 30 years, the question arises if I will travel on the Love Boat again (....by the way, the episodes were repeats & repeated too!)? Read Less
Sail Date May 2015
I have to tell you, I'm ready to fly home at the next port. I will be more than happy to follow up with a more positive review at the end of the cruise, but day one leaves a lasting impression. On the positive side..the only ... Read More
I have to tell you, I'm ready to fly home at the next port. I will be more than happy to follow up with a more positive review at the end of the cruise, but day one leaves a lasting impression. On the positive side..the only positive side...check in was a breeze and the people were very friendly. It went downhill from there. I paid double for my own private room and asked to be put in the quietest part of the ship. Screaming kids running up and down the hall. Oh well. I went down to one of the bars and was tried to be sold on a number of different packages that I didn't want. I was told I could not even get free coffee in the morning. I ordered a robe in the room..it wasn't there. I called room service and asked for a tray of canapes "We're sorry sir, but we need 6 to 8 hours notice to get those". I asked for a bottle of wine. "I'm sorry sir but we have to wait until we are out of the port of Houston before we can deliver that to your room". They nickel and dime you to death. I prepaid the gratuities, but have been told that only applies to to he wait staff in the restaurant and my room steward. Deceptive. Right now there is a pianist playing.. i could be in a floating Nordstroms. But I guess I have just realized that cruises are not for me. If I wanted to have to bypass crammed elevator after crammed elevator just to go up and down the stairs, I could just go to and office building downtown. The whole ship has this incredible air of cheapness about it. And, much like the airlines, the staff seems completely robotic. Stains on the carpet in my room, a laughable selection of TV channels (every other one being an ad for Princess). I was told i could bring plates of food up to my room from one of the places downstairs, but then no one told me what to do with them once I was finished. There were no to go boxes or bags. So here I am in the jammed elevator with china, trying to balance it. In addition, our lifevest demonstration was HIGHLY inadequate. We were hoarded into a theatre like we were going to see a show. Then, as if on a giant airplane, the attendants demonstrated how to use to vest. We were never told specifically where our lifeboats were. All in all, not a happy camper, in the least. Again, I will be the first to change this review at the end of the journey if things change. Read Less
Sail Date April 2015
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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