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441 Princess Emerald Princess Cruise Reviews

My husband and I chose this cruise because we wouldn't have to fly. Our home port is Vancouver. Also, neither one of us is a beach vacation person but we did want to see Hawaii. The good: the food was pretty good. We were ... Read More
My husband and I chose this cruise because we wouldn't have to fly. Our home port is Vancouver. Also, neither one of us is a beach vacation person but we did want to see Hawaii. The good: the food was pretty good. We were booked for anytime dining but only went to the MDR once. It took about 1.5 hours to have dinner there and for us that's okay once in a while. So we stuck to the buffet where we thought the food was quite good. The complimentary pub lunches were really enjoyable. We usually shared a table and had very pleasant companions. The Salty Dog gastropub was worth the cover charge. If you go to it, make sure to get the hamburger. The entertainment was enjoyable too. Especially the Hawaiian ambassador couple - Rowena and Brian. Brian played ukelele and sang while Rowena did hula dancing. They were entertaining in the piazza quite often and I always stopped by at least for a few songs. In the Princess theater, the singers and dancers were a favourite for my husband. Also, there was a retired professor giving talks about Hawaiian history which I found interesting. The bad: the coffee in the buffet. We did pay for some at the International Cafe but didn't think it was worth it. And crowded during peak times in the buffet. Often we just ate outside by the pool. Our favourite stop was in Kuaui because there was a beach within a 10-minute walk from the dock. So we got towels from the ship's pool and spent the morning at the beach. You could walk right into the water it was so warm. What I would do differently: go to the hula dance lessons. Kind of regret not doing it. Finally, the embarkation and the debarkation were both very good. Read Less
Sail Date October 2018
We chose this cruise due to the round trip Vancouver. We live on Vancouver Island and this way do not have to deal with airports. Embarkation was seamless and we were on board in time to have lunch in main dining room. This was the largest ... Read More
We chose this cruise due to the round trip Vancouver. We live on Vancouver Island and this way do not have to deal with airports. Embarkation was seamless and we were on board in time to have lunch in main dining room. This was the largest cruise ship we had ever sailed on and would not be in a hurry to travel on a large ship again but know if we want to do this cruise again then will likely have to book on this size again. Inside cabin was clean and quiet. Food was great most nights in main dining room although was sub par on second formal night. Do not think the shows were as good as the last time we did this cruise and would like to find a bar that does not always have music playing but this seems to be the same on the other cruise lines we have sailed with. We will likely do this cruise again and have put down a future cruise deposit. Read Less
Sail Date September 2018
We chose this cruise because it left and returned to Vancouver. We live in Victoria and it is always nice not to have to fly. Although a few things were disappointing on this cruise, we are still loyal Princess passengers and will continue ... Read More
We chose this cruise because it left and returned to Vancouver. We live in Victoria and it is always nice not to have to fly. Although a few things were disappointing on this cruise, we are still loyal Princess passengers and will continue to sail with them but will think twice before sailing on the Emerald again. The dining room wait staff at our table were awesome. Our cabin steward kept our room clean and well supplied. The comedian on the first and 3rd night was awesome. We didn't bother with the Princess dancers and singers. There were less interesting games during the sea days. We always participate in the question of the day on the Wake show but quit playing after they changed the question when it came to the next day for the answer. They asked when was Alcatraz built NOT when it was opened. And the next day they said that they didn't want the answer of when it was built but when it was opened. Embarkation and Disembarkation went very smoothly for us. The embarkation lounge didn't offer beverages and snacks as they have in the past. We found the ship very crowded and noisy. Other Princess ships we have been on welcomed you back from a port visit to the ship with a cool drink and warm towel but not on the Emerald. One of the port days didn't have a dining room open for lunch and the buffet was a zoo to find a seat as only one side was open. It seems that every cruise we take there are less of the things that make Princess different from the other lines. The free coffee on this ship was deplorable.They are hoping to force you into buying the specialty coffees. The pub lunch was awesome. Read Less
Sail Date September 2018
I chose this cruise because it left from Vancouver and came back to Vancouver, which is my home port. This was my first time on Princess and the first cruise for my daughter who came with me. The Emerald Princess has a capacity of 3500 ... Read More
I chose this cruise because it left from Vancouver and came back to Vancouver, which is my home port. This was my first time on Princess and the first cruise for my daughter who came with me. The Emerald Princess has a capacity of 3500 passengers and was extremely crowded. There is not enough public space for that many people and too much space is given over to selling artwork and photographs. There were line-ups for anytime dining and the tiny atrium was standing room only. Because of the line-ups, we ate later than we normally would have and as a result, were not able to attend many of the entertainment events. Often we arrived to find there were no seats left at all. Sharing tables with others in the Horizon Court buffet was the norm. I found it difficult to tell direction on this ship, even after 10 days, and signage for the restrooms was poor. We ate breakfast and some lunches in Horizon Court and found it to be adequate. We had very nice dinners in the paid venues Crown Grill, Crab Shack and twice in the Saltydog gastropub. We really enjoyed the appetizers, soups and desserts in the main dining room and we liked the pub lunch in the Wheelhouse Bar. Our favourite place was Vines where we received excellent service and enjoyed the tapas and California rolls. We watched the Wake show in the morning which started our day with good laughs and good information. Our favourite event was the ABBA trivia session hosted by Jen and Omparo (sp?) but we also enjoyed comedian Steve Caouette, music group Pinnacle, the Walker Black Duo and the Sun Shine Duo. Embarkation was okay but disembarking was not. We were sent to the Princess Theatre, which is terraced, so I had to drag my carry-on down several stairs and then pull it back up again when it was time to leave. Made no sense at all. We booked excursions through the ship in Los Angeles, Santa Barbara and San Francisco. We loved the wine and cupcake day in Santa Barbara and our trip to Muir Woods and Sausalito in San Francisco. We did not like Los Angeles and wished we'd stayed on the ship. The best part of the trip was some of the people we met and the many staff who worked so hard to make our holiday a success. I would travel with Princess again but I'd keep an eye out for smaller ships. Read Less
Sail Date September 2018
Anniversary and Birthday trip-we both turned fifty and it is our thirtieth wedding Anniversary. We had decided to treat ourselves to something special a we have always Wanted to see Alaska and see something “once in a lifetime”. ... Read More
Anniversary and Birthday trip-we both turned fifty and it is our thirtieth wedding Anniversary. We had decided to treat ourselves to something special a we have always Wanted to see Alaska and see something “once in a lifetime”. Alaska Which was absolutely fabulous, provided that experience. We were blessed to see pods of whales migranting south from the ship as we sat on our baloncy. Arriving in Ketchikan, the beauty of God’s was everywhere. Our excursion was the Eagles,Lighthouses and Totems, we saw several eagles and could spot them on our own after a brief lesson from the captain. Next stop was Tracey Arms Fjord, we took the tender boat into the Fjord and it was simply beautiful that I do not possess the vocabulary to do it justice-but a word of advice is to spend the money and do it. Juneau at the Hangar, we had the best crab legs ever. Unfortunately, our Captain was unable to port the ship in Victoria due to “high winds” but the two ships that came in following ours were able to dock so we missed that stop. The only complaint is the the food was substandard compared to previous cruises. The quick service pizza and burgers were just lacking. The burgers would be defeated in a head to head competition with a rec league concession stand. Service by the dining room were polite and knowledge of the diner menu but slow. The dining room food was average at best. Entertainment-we enjoyed the outdoor movies. We attended one comedy performance in the theater, it was a fun time. Weather was perfect Ship was clean and decor was up to date. Go and enjoy yourself!! Read Less
Sail Date September 2018
We chose this cruise primarily because it has been a dream of ours to see Alaska and it didn’t disappoint. The scenery was outstanding and the excursions we took, were all amazing and gave us a real taste of what Alaska has to offer. We ... Read More
We chose this cruise primarily because it has been a dream of ours to see Alaska and it didn’t disappoint. The scenery was outstanding and the excursions we took, were all amazing and gave us a real taste of what Alaska has to offer. We booked our Juneau and Skagway excursions before we left and Ketchikan on the dock near the ship. The Emerald Princess was the second cruise ship we have been on, the first being Celebrity Reflection, weeks after it first sailed and there was a huge difference in both ships in terms of standards, Celebrity really had the upper hand as their ship was brand new. Emerald Princess is quite dated but it still has a lovely charm about it which we liked. We stayed on deck 10, Caribe balcony room 722, loads of space and a fantastic room steward Reynaldo! We chose an anytime dining package and ate mostly in the buffet restaurants. Here’s a few reasons why I think the trip failed for us though. The food really wasn’t great. It was tasteless and oftentimes looked like slop especially the curries and casseroles. I got sick mid week after eating breakfast, I had scrambled eggs and half way through the meal I knew they weren’t tasting great. It put me off the food for the rest of the cruise. We ate later in the week in the Botticelli twice, however we found the waiter to be pushy about selling us a wine tasting package for the following evening as we were having our meal!!! On that note, there really is a ‘sell, sell’, policy on board. We just felt under pressure constantly to cough up cash! Before departure we were offered a cocktail on the deck with no mention of a charge until we had both taken sips of each drink (we weren’t fooled again!!) when we were asked for our room keys to charge us!! We didn’t purchase a drinks package because we don’t drink a lot but when we did purchase sodas we were told by bar staff we’d be better off buying the packages and why hadn’t we done so!!!!! There’s plenty of lemonade, ice tea and water in the dining areas and also tea and coffee making facilities so we were happy with that! The entertainment was very good and varied. We especially loved the on board naturalist, her commentary as we cruised was superb throughout as she pointed out so many wonders along the way. The only other big issue we had was with our stateroom bathroom. We thought our shower was leaking as the curtain wasn’t very strong so we were mopping up after each shower but we couldn’t figure out why there was water pools on the bathroom floor all of the time! We realised to our horror though on returning to our room unexpectedly one morning there was an engineer replacing our toilet bowl! So we were mopping up leaking toilet water rather than shower water!!!! Only for our untimely return to our room we would have been none the wiser. We complained about this being a health and safety issue twice at the guest services desk. On both occasions the staff were uninterested and despite logging our complaint and promising that a supervisor would contact us, no one did.This was the second last Alaskan cruise of the season and I just felt the staff were ‘tired’. In particular the guest services desk team appeared to be withered from dealing with people. We went to the gym most days and it’s very well laid out with great views. The spa is located on the way into the gym but like the reception desk, the girls at the Spa reception desk never had a smile or a quick Hello as we passed, so that put me off trying one of the treatments which in fact were heavily discounted towards the end of the week. The ship was extremely full but we never felt overwhelmed. We had a time change as we traveled further North but the wall clocks on each deck were either wrong or not working. All in all though, we had a fantastic week, we will certainly return to Alaska to explore more of the beautiful landscape. It really is a trip of a lifetime. We enjoyed our Princess experience despite the issues detailed and would cruise with them again. Read Less
Sail Date September 2018
We liked the selection of food at the buffet but the taste wasn’t great nor the preparation. I got sick after the first night after eating there the day before (horrible diarrhea & vomiting) or lunch from the Gastric Pub that same ... Read More
We liked the selection of food at the buffet but the taste wasn’t great nor the preparation. I got sick after the first night after eating there the day before (horrible diarrhea & vomiting) or lunch from the Gastric Pub that same day. Share restaurant was great, the only one with good food. The Crown restaurant, my husband had tender filet, mine was tough. I should have taken a picnic basket like Yogi bear. Would I go with Princess again? Yes, definitely. I’ll just be more picky with food. Excursions through Princess were ok except for the 4 hr. Ketchikan, too expensive, boring but super nice people running it. Embarkation & disembarking was easy & impressive! Great service by all employees. Cabin dated but new ship on the way to replace this one ( yay!) entertainment , ok. Casino:so so( small, boring). Train ride in Skagway was a don’t miss excursion! Brought me to tears because it was so beautiful. Ship balcony stateroom was worth the extra money for us. Would go with Princess again, just wish the food was better & less people spreading germs- not everyone used hand sanitizer before getting food in buffet line. Our first cruise- will go again with Princess. Read Less
Sail Date September 2018
Chose this cruise for the itinerary. We lucked out as it was sunny and cool everyday. Sweatshirt and/or jacket in the morning and at sea days due to the wind. Otherwise, a long sleeve shirt or light sweater did the trick. In Ketchikan. We ... Read More
Chose this cruise for the itinerary. We lucked out as it was sunny and cool everyday. Sweatshirt and/or jacket in the morning and at sea days due to the wind. Otherwise, a long sleeve shirt or light sweater did the trick. In Ketchikan. We walked around town, and purchased t-shirts. Saw salmon, an eagle and a seal off the bridge in Creek ? Took the Tracy Arm tour but couldn’t go because of the ice so they directed us to Dawes Glacier. The tour operator, Allen Marine was fabulous. I especially appreciated their knowledge, the way they rotated the boat so all could have a photo op and the fact that they held tight waiting for us to get a close up view of a hump back whale (this was a glacier tour, not a whale watching tour). They were outstanding! In Skagway, we rode the white pass trail railway. We had gorgeous weather so we could see for miles. Our tour in Victoria was cancelled so we signed up for an alternate. Unfortunately it was a tour of the city. Great tour. Bad timing. Nothing to see at dark. Surprised Princess would endorse this. Tour guide was knowledgeable but points of interest couldn’t be seen from our coach. Food on board was mediocre. Wait staff and steward were excellent and always trying to make a memorable experience. Entertainment was meh. The Walker Black Duo was worth listening to. The only music for classic/soft rock. Majority of music was geared toward older folks except on deck where oddly it was rap music. Weird. Cabin was a mini-suite loves the extra sitting area and balcony. Didn’t use our club class perks as we were traveling with non club class people. Don’t feel like I really missed our. Getting on and off the ship was a breeze and being able to check our luggage while onboard all the way to our destination was genius. No problems! Read Less
Sail Date September 2018
I would give this cruise 3.5 stars rather than 4. The embarkation was a breeze and didn't take long at all. It was very efficient. We boarded the ship in Seattle. The cruise ship could use some updates and remodeling. Overall, the ... Read More
I would give this cruise 3.5 stars rather than 4. The embarkation was a breeze and didn't take long at all. It was very efficient. We boarded the ship in Seattle. The cruise ship could use some updates and remodeling. Overall, the cruise ship was okay. Our first stop was in Ketchikan. I don't remember the exact name of the shore excursions, but the one in Ketchikan involved a scenic tour and a seafood feast. We got very lucky with the weather and the tour was beautiful. The feast needs to include more seafood for the money you are paying for that excursion and the fact that you have to share with other people. There were a lot of potatoes and corn though that nobody was interested in. Our next destination was Juneau. Beautiful weather there as well. I was really looking to whale watching. However, when we got on shore from the ship, we learned that the whale watching portion was cancelled. We had to make a spontaneous decision on what to do. I did not appreciate it. If you cancel something, notify people in advance, so, they have time to research their options. This was very poorly handled. We ended up getting on another whale watching tour, but it was not worth it. The guides were good, but I just wasn't educated enough about whales. I have nobody but myself to blame. We saw three backs of whales slightly out of the water and a few tales. That's it! If I could go back, I would never had selected this tour because I saw more whales from the balcony of our cabin. For those of you considering the balcony, definitely get the cabin with the balcony. It is so worth it! What I didn't know was that the whales fully come out of the water only when they are frightened or irritated. Luckily or sadly, none of the whaled during our cruise were either of those. The next destination was Skagway. There, we took a train and also did a tour of the city. Ok, the city can be covered in 30 minutes on your own. The cruise ship docks and there's the city. You can buy your own ticket to the train which is totally worth it and it would be much cheaper than booking an excursion through the cruise like. The train station is probably a 10 minute walk. Longer if you are elderly. We then sailed to Victoria arriving at Victoria at 7 pm. The itinerary can easily be modified. We did not have much time in beautiful Victoria at all, and by the time we got on a tour bus it was dark. Such a waste. We went to the gorgeous Butchart Gardens, but were very limited on time. Only 1.5 hours. At night! The gardens are lit up, but we had to rush through them and it was very hard to see at night, so, some gardens got visited twice solely because of the challenge of navigating at night. If you walk slow or require assistance, you will not be able to cover the gardens in the time frame provided. It would be nice if the cruise line revamped the itinerary and arrived in Victoria in the morning with plenty of time for people to tour the gardens and the city. By the way, our originally planned excursion in Victoria, also got cancelled. A note the was left in our room indicated that it was due to the fact that not enough people had booked the tour. When my husband and I went to book a different tour, we noticed that our original one was sold out. Clearly enough people had booked it. So, I didn't appreciate the dishonesty. It also seems that cruises these days try to push more sales on people: jewelry, art, ridiculously overpriced pictures, and more jewelry sales daily. This one was no exception. Overall, it was a really nice cruise. We got lucky with the weather and all destinations were sunny with no rain. Gorgeous weather. Food was decent. We dined at SHARE as well, and it was great. Service was good and prompt everywhere. Ship was clean but outdated. Entertainment was good but targeted towards people in the age group of 60 and above. There was a fantastic Irish duo on the ship and a naturalist. We enjoyed them a lot. I will definitely consider Princess cruise lines for my future cruises, but will do a better research about the excursions we select. If you wonder what to wear, layering is key! It's chilly in the mornings but gets nice and warm around noon. In the evening you may want to add a sweater and a wind/rain jacket. I brought my hiking boots, but didn't need them. Tennis shoes did a beautiful job. If your jacket doesn't have a hood, I recommend bringing a hat to protect you from winds especially when you are at sea an decide to spend some time outside on the ship. Read Less
Sail Date September 2018
We had sailed on the Emerald Princess two years ago in the Baltic, so we were familiar with the ship. (See previous post “A Wonderful Ship but a Disappointing Itinerary” from July 2016). There have been few major changes, so I will ... Read More
We had sailed on the Emerald Princess two years ago in the Baltic, so we were familiar with the ship. (See previous post “A Wonderful Ship but a Disappointing Itinerary” from July 2016). There have been few major changes, so I will only repeat that the Emerald is beautiful ship and is being maintained reasonably well. We had cruised to Alaska about 10 years ago and wanted to do it again. We had a very narrow window of time in which we could travel and, of the available options sailing from Seattle, we chose this ship primarily for its competitive pricing. Embarkation in Seattle was one of the easiest we have ever experienced, certainly the best from any US port. Our hats are off to the Seattle ground crew who were efficient, organized, and professional. It took only an hour from the time we caught an Uber at our hotel in downtown Seattle to be fully checked in, on the ship, and seated in the main dining room with cocktails in hand and lunch ordered. And we do not yet have priority boarding! Service: The service on the ship was uniformly good and always given with a smile. The staff and crew convey the impression that they really want you to have a pleasant experience on board. Cabin: B722 – see review below. Activities and Entertainment: If you cannot find at least two things of interest to do on the ship on any given day, you simply are not trying. The entertainment staff was professional and organized. We enjoyed trivia, and many of the music options, such as the Dixieland band in the piazza and the Elton John imitator. The only negative comment is that sometimes the venue selected is too small and the overcrowding gets annoying. The cruise director overly relied on the Piazza when events could have been scheduled elsewhere with more seating and a better chance to hear, such as the Adagio lounge and Skywalkers’ night club, neither of which has anything going on during the day and plenty of space. Food: This is a mixed bag and there is absolutely room for improvement. The Crown Grill and the Salty Dog Gastropub were both very good and worth the upcharge. We did not eat at Share because the menu was just too odd for our taste. Pub lunch (offered on sea days in the Wheelhouse bar), the International Café, and tapas in Vines are good, complimentary choices. The Main dining room is hit or miss; sometimes good, sometimes not. The poolside grill and pizza bar are nice choices. The buffet is okay for breakfast but absolutely terrible at lunch and dinner; poor quality of food, limited choices, inadequate seating. Room service breakfast is only continental and not available on disembarkation day. A word about “Anytime Dining.” We booked very late (about 3 weeks before the cruise) and this was our only option. We were told that we could call and make a reservation. We tried to do so many times and, with only one exception, nobody ever picked up the phone! We finally spoke with the head waiter in the Michelangelo dining room; she is amazingly efficient and took care of seeing to it that we had a dining time and table of our choice. We do NOT recommend this option if any others are available. Disembarkation is always a jolt to the system; it starts really early and there is nothing relaxing about it. However, the Seattle ground crew again did an excellent job and we were in and out of the cruise terminal expeditiously. We booked ship-to-airport transfers through Princess and were off the ship and at SeaTac by 9:00 a.m. Port Valet: One of the reasons we found disembarkation so smooth was that we used the Port Valet system. This is fairly new in the cruise industry (though we used it successfully last November while disembarking a Holland America ship in Fort Lauderdale.) Here is how it works: you receive information about the service and sign up for it early in the cruise. Only certain airports and airlines participate. (We were flying American Airlines to Dallas/Fort Worth). The ship will obtain your boarding passes and deliver them to you along with luggage tags different from those on the rest of the ship. When you put your luggage out the night before disembarkation, you will not see it again until you reach your home airport. The luggage goes directly from the ship to the airport. This eliminates the annoying search for bags in the terminal and really speeds up the process. The cost? None in Seattle; it was a courtesy of the Port of Seattle. While we had a good cruise, it is an old saying, but the devil is in the details. There were things that Princess still does very well; formal night still involves dress whites for the bridge crew and long gowns for female staff. The champagne tower is fun. The “Captain’s Circle” cocktail party is great. But little things indicated to us that Princess may be cutting corners a bit – no breadsticks in the main dining room, smaller portions in the main dining room, no shower caps in the bathrooms, no “towel critters” on the beds, thin towels and not enough of them, worn out bathrobes. The buffet area (as well as our stateroom) is looking shabby and in need of refurbishing, if not a total re-design. We worry that Princess is spending so much money building new ships that it is in danger of ignoring its existing fleet. Time will tell…. Read Less
Sail Date September 2018
My first cruise. Great adventures, great scenery, great food, great service with great friends. We were given adjoining room. Think epic slumber party, Best trip ever! Danced with Nartive Americans, rode tram, hiked trails, train ... Read More
My first cruise. Great adventures, great scenery, great food, great service with great friends. We were given adjoining room. Think epic slumber party, Best trip ever! Danced with Nartive Americans, rode tram, hiked trails, train excursion, sailed to glacier, petted sled dog pups. Views so beautiful that pictures don’t do them justice. Couple we met said this was their 4th a Princess Cruise to Alaska. I can certainly see why. We were able to get on the ship even before our time which was much appreciated. The ship is beautifully decorated as well. Only downside was movies mostly outside which does not make sense for Alaskan Cruise in September. Not much variety of activity on last sea day. So very happy we were able to take this trip together as friends to beautiful Alaska with Princess. Rex, our singing waiter, made each dinner a truly special evening. And if you like fresh seafood, this is THE cruise for you. An unexpected highlight was chef’s cooking demonstration and a tour of the galley Read Less
Sail Date September 2018
My sister chose the Princess cruise to Alaska for her 50th birthday. My family groaned at this idea because all we could think about was that it was going to be cold? Why should we pack winter clothes for a vacation? Needless to say all 12 ... Read More
My sister chose the Princess cruise to Alaska for her 50th birthday. My family groaned at this idea because all we could think about was that it was going to be cold? Why should we pack winter clothes for a vacation? Needless to say all 12 of us, brothers, sisters and friends we set sail August 26, 2018. The port was in Seattle and it was a little chilly; however, the boat was beautiful. There was live music playing in the main lobby 6th floor while passengers were checking in. People everywhere, swimming pools are filled with water, steam rolling off the jacuzzi's and pitter patter from children running all around. Plenty of entertainment on the ship, treasure hunts, zumba, line dancing, movies, shopping, kareoke, auctions, Voice of the ocean (my sister won) and concerts. Our first stop was Ketchikan ,small quaint town full of shops and houses on hills. The people are friendly and you will see vendors trying to pursue people to buy excursions. Lots of jewelry shops and cannibas shops. Surprised. :) Weather was rainy. Next stop is Junea which is more shops, vendors but just a different place. My daughter and I went to a great pub and had some fish and chips. Quite good. Weather got better. While sailing to Skagway we see glaciers in the water and whales. Skagway is beautiful. Me, my sisters and brothers take a scary train ride 3hrs long. We go through tunnels, hills and mountains way up top. We travel across Canada and then return. More whales sightseeing as we go to Victoria, British Columbia. Beautiful weather and oh my goodness sooo many shops. The town is beautiful but the trip there was wayyy too short. 3hrs really? Overall this is a beautiful cruise and I encourage anyone that's truly wanting a relaxing and fun time go. Food on the ship was great and the staff was even better. Look out for Hendri, Fernando, Franco and Supervisor Joel. Esperanza took care of my rook and she was wonderful.Loved this trip!!!! Read Less
Sail Date August 2018
We chose the Emerald Princess because I read that they could feed me gluten free safely. We were told repeatedly that immediately upon embarking we should find the Matre D'. We dropped off our bags and went directly to our dining ... Read More
We chose the Emerald Princess because I read that they could feed me gluten free safely. We were told repeatedly that immediately upon embarking we should find the Matre D'. We dropped off our bags and went directly to our dining room where the person at the door told us we could not speak to the Matre D' wand would need to wait till dinner. I argued my point several times but they refused to allow the conversation. At dinner we ordered a hazelnut crusted salmon with veggies. We were served a plain, overcooked piece of salmon and a few veggies. At dessert the Matre D' came over to show us the menu for the next day. He laid the menu on the table with the bread crumbs from our table mates present all over the table. I immediately grabbed it and said "please don't let it touch the bread" at which point he said "oh this is a real issue, most of our gluten free diners just prefer it" so I explained celiac disease and luckily the entire attitude shifted immediately. I was fed safely the entire trip with dinners and breakfast being the clear winners. The lunch staff clearly did not have the time/desire to feed us nearly as well and we were mostly served plain chicken with some salt and some plain veggies with salt. No butter, no sauce, nothing fun. We tried to get around it by ordering something not on the menu but that just ended up being plain fish with a bit of butter and plain veggies with a bit of butter. Tea time I was served a delicious gf scone the first tea but then they failed to appear until I finally asked on Friday and discovered they had them all along just didn't tell me. Desserts were hit and miss, and they don't offer options they just hand you something and expect you to like it. One night the "chef's special" was literally a bowl of jello with fruit in it and ICE CREAM on top. I'm sorry but that is just not a dessert I expect to be served! Luckily we found early on that the International Cafe had gf items about half the time. That particular day they had chocolate mousse and strawberry macaroons! We had some delicious meals as well. The staff was exceptional at searing meat well, one night we had tiramisu and when the regular menu had apple pie I asked if they could make a gf version and they did! It was amazing and the same day the international cafe had some little apple/raspberry desserts with pie crust (sort of a cake shape with pie crust on the bottom and top, it was odd but delicious. The Matre D's were all wonderful, our waiter and his assistant were amazing and by the end of the 2nd day I never had to utter the words gf again. They all knew, would announce it to one another, and the food would appear. My iced tea was quickly replaced as soon as I finished it, my water glass always full, and amazingly the staff didn't treat me as if my diet was inconvenient for them even though I know running to the allergen ktichen to get my food had to be a pain for them. Our room steward was amazing. I do not know how he knew when we left our room but every time we came back from breakfast and dinner he had been there cleaning/straightening/etc. Our room lacked for nothing and he always greeted us by name. I couldn't have asked for anything more from him. We did Movies Under the Stars one night and though it was a fun experience they have very few chair pads and very few blankets so it was extremely cold which detracted from the experience. The cruise CONSTANTLY tries to sell you things. They put advertisements in each days port information. They crowd the limited room in the main piazza with sales tables such that navigating through is a nightmare. They have servers walk around at breakfast trying to sell you mimosas. They try to sell you sparkling water at dinner. They were polite when told we were not interested but every day it was the same thing over again. The cruise is expensive and I felt like further trying to upsell so often was not necessary and detracting in our experience on board. We booked our excursions mostly through costco though we did add a last minute one in Victoria through the ship. They charged us double the excursions website advertised price which if I had internet on the ship I would have known and not booked through the cruise as that is a crazy mark-up. My husband and I are introverts so we avoided the shows as the cattle car feel getting in and out was overwhelming to us the one time we did try. We had no problem finding quiet places on the ship to hang out, play scrabble, read/knit, etc. I would like to suggest that it would be nice if the ship paired the gluten free patrons together for dining as it was very nerve wracking trying to keep my plate and utensils clear of the debris from the rolls our dinner mates ate. We were with two other sets of people and one was very clean and polite but the other scattered bread crumbs ALL OVER every meal. My husband sat by her and we moved our plates away as it was all we could really do but it would have been much less stressful to be at a table without rolls in the first place. I would also love to see some more options than gf bread. We were offered gf bread at every meal and it was quite lovely. However at breakfast the "regular" eaters get options of trays and trays of baked goods. We had bread, blueberry muffins and plain muffins (that really tasted like cupcakes without the icing) Gluten free donuts are not that difficult to make and they have a dedicated gf fryer. Also gf bagels are prevalent enough and would have been nice for breakfast instead of just the same toast we get at lunch and dinner. Again the bread is good, just some variety would be nice however I have to hand it to them I am crazy sensitive and I never got sick. I had been anxious about the embarking process but they really made it very easy and efficient both at the start of the trip and at each port. The staff was exceedingly competent in every department. The food, overall, was good. The room was nice and had a very roomy closet and a set of floor to ceiling shelves. The bathroom had counter space on both sides of the sink as well as the entire length of the wall under the sink and three floating shelves about the sink. I had no problem fitting our six bags worth of things in the room and our suitcases under the bed. We loved formal night and found most people tried to meet the dress code most of the time. Reynaldo, our room steward. Jason our waiter. Dragena our assistant waiter. You were all amazing and we miss you already. Jason ALWAYS went out of his way to serve me, even when he was in the dining room at tea time and I wasn't at his table he would nod to me and bring me the gf options as quickly as he could. When he discovered my fondness for whip cream he would get some from the back that hadn't been out with the gluten treats and it would just appear with his characteristic "Madam". Dragena always went the extra mile to get anything I wanted even if it meant she had to go up to Horizon to get it for me. They were a gift and made me feel like I was special the entire time we were with them. We had various other waiters at breakfast, lunch and tea. They all served us well and even with the language barriers we were always able to communicate. The Matre D's checked on us often and always made sure I was safe. To be honest I was terrified going into the cruise about being able to eat safely, and the first dinner had me nearly in tears afraid that I had made a huge expensive mistake and was trapped. By the end of that first night I felt better about it all and by the end of the cruise I was on my phone trying to figure out where we wanted to go next. Yes, some meals were boring but they were safe and at the end of the day that mattes far more. Read Less
Sail Date August 2018
My retired parents decided to take a cruise to Alaska and took myself and my son (16 years old) and my daughter (8 years old) along with them. I have cruise on other cruise lines in the past, but this was my first time on Princess. ... Read More
My retired parents decided to take a cruise to Alaska and took myself and my son (16 years old) and my daughter (8 years old) along with them. I have cruise on other cruise lines in the past, but this was my first time on Princess. No matter where we went, we were always greeted with a smile. The staff are very eager to impress and ensure you have an amazing vacation. My daughter and I stayed in E404, which is an obstructed view stateroom on the Emerald Deck (8). The room is perfect for two people. Lots of space and a beautiful large window with minimal view obstruction. If you want to look all the way forward or aft, you have an issue, but looking straight out is fine. The room was always clean and our cabin steward, Roderick, took care of everything before I even asked for it. The food in the dining room was amazing. We loved going there for breakfast and dinner. We didn't get to have any lunches in there. Once again, the staff we amazing. Daisy and Wellington were attentive to our every need, including my son's nut allergy. They were also a lot of fun. They really left a lasting impression with us. The food in the horizon court (buffet) was ok for breakfast, and pretty disappointing for lunch and dinner. The breakfast was the same thing everyday, which after seven days can get pretty boring. My kids had a hard time finding anything they wanted to eat on the lunch or dinner buffet. They seemed to be more Asian inspired selections. My kids both had big expectation for the kids / teen clubs from a past experience on a Cruise with Royal Caribbean. My daughter enjoyed being in the club for the 8 - 12 year old children. She was always disappointed if she missed out on anything in the kids club and was ALWAYS upset when we picked her up. She never wanted to leave. My son, on the other hand, did not enjoy the teen club. He said that they just basically had the teen lounge available to hang out in, with minimal planned activities. He was hoping they would have similar activities to Royal Caribbean (e.g. scavenger hunts, sport competitions, teen prom on formal night). That wasn't the case for Princess, which was disappointing. Overall, it was an amazing vacation and I would definitely take a Princess cruise again! Read Less
Sail Date August 2018
This cruise was a gift from my dad so it was even more enjoyable!! The service on this cruise was excellent from room service to our food servers. The food was very good. The entertainment was also very good. Almost always something ... Read More
This cruise was a gift from my dad so it was even more enjoyable!! The service on this cruise was excellent from room service to our food servers. The food was very good. The entertainment was also very good. Almost always something exciting happening!!. We were treated very good. The only negatives would be that the ice cream and pizza bars were only open till 10. And the stop at Victoria island was very short. We also got one of the beverage packages which was very nice. You could get an unlimited number of soda and cold non alcoholic drinks. The sip was very easy to maneuver around and there was plenty of space to spread out or just leisurely walk around unless of course there was an important event where everybody had to be in the same place at the same place. This is my 2nd cruise with Princess and so far very impressed! Read Less
Sail Date July 2018
Many people love to complain. I can't complain here. Was the cruise perfect? No. What ever is? Was it so much fun and what i hoped for? You bet! First I have to say the best part of the actual time on the ship was the cruise ... Read More
Many people love to complain. I can't complain here. Was the cruise perfect? No. What ever is? Was it so much fun and what i hoped for? You bet! First I have to say the best part of the actual time on the ship was the cruise director, Simone. Stay snazzy! She was so so so much fun! So much energy! So funny! Super cute and bubbly! She worked morning until night and never let you see any ounce of being tired. Jessie, Ruby, et al.....all her staff were fun and amazing! They truly were a ray of sunshine every time I saw them. I also want to commend my stateroom steward, Warlito. The care of time he spent keeping our room so fresh and clean was over the top. Recognized me every time he saw me. All of the bar staff are great, but Rizzy at Crooner's Bar gave customer service at the highest level. I learned customer service from Disney years ago and this is what i use to rate it wherever I go. He made me a special drink that i asked him for. He remembered my name from that first encounter and made it a point to greet me personally every time i saw him the rest of the trip. That felt great! Finally, I'd like to say the staff at the Michelangelo dining room where we ate dinner every night were wonderful. The host recognized us each night. Danced with my niece and nephew. Put a smile on our faces. Our servers and staff were so nice and knew everything about each menu. Made for a wonderful experience. Ok...now let's get on to the boat. The positives, aside from the personal mentions above, were the singers and dancers for the shows in the theater. The comedian, Carlos Oscar, was hilarious! The trivia events and the games such as Yes/No Game Show were very fun. Food was great. Trident Grill burgers, brats, etc was awesome. Movies By The Pool were great. Pizza and Ice Cream counters were great! Overall the events, the food, the ambiance and overall experience was what I hoped for. But there were also some negatives. I thought there were too many events in the Piazza. It's a small space and nowhere near enough seating. People lining the staircases were a nuisance during these times as well. Club Fusion should have just been called Fusion. Certainly wasn't a club. I know a 7 day Alaska cruise caters to an older clientele, but there were plenty of people there that didn't want to go to bed at 11:30 and would have liked that club to be open. Basically everything ended by 11:30. I went to bed earlier on this cruise than i do when i go to work the next day. And the casino.....and it was probably a good thing as i kept my money in my wallet....was boring and dull. Worst thing, by far, about the cruise was getting a soda. Especially in the Horizon or Cafe Caribe seating areas. I just think the process is bad. You have to give your card to someone and tell them what you want. There were times I saw that card and order given to 2 more people after the initial order. Then sometime in the not so near future you got your drink. Really, REALLY poor service. Overall....please focus on the positive things I wrote. I was just trying to nitpick and give some feedback on places where they could do better. The positives outweighed the negatives 95% to 5%. Lastly...and this is just single guy talk. Blonde female manager in the Horizon court area.....super hot. Female hostess in Michelangelo dining room. Hot. Cruise Director staff etc.....super hot. Especially the Cruise Director. Sorry...thanks for indulging me. TAKE THIS CRUISE!!! Read Less
Sail Date July 2018
Chose the seattle roundtrip due to price savings vs vancouver or whittier. Flights and seattle extended stay costs post cruise were so high, should have skipped seattle. Also, not the usual Princess guest calibre, a little rougher crowd , ... Read More
Chose the seattle roundtrip due to price savings vs vancouver or whittier. Flights and seattle extended stay costs post cruise were so high, should have skipped seattle. Also, not the usual Princess guest calibre, a little rougher crowd , lots of smokers and very few kids since early June. Ketchikan was the best town of all and the best moment was enjoying room service breakfast on oversized balcony while scenic cruising tracy arm. Coffee on ship was horrible, unlike what we had on carribean in their newer ships. Service was the worst as well. Seems like they put the best crew on the newer ships. Employees very task oriented, few smiles. Saw a great magic show and comedian for kids and adults. Piazza is cramped and noisy compared to regal and sister ship that is newer. Lots of clothes, jewelry and art sales trying to get your money and blocking paths in public areas. Very disappointed with steakhouse which was comped as part of price. Server was horrible and wanted me to sign my voucher and tip b4 meal was over. Poor training. Saw him cleaning tables in buffet the next few days. Juno is nasty. Great whale watching but town is scary after dark. Homeless and drunk locals. Skagway is a pain. Have to grab a shuttle just to get into town. Ketchikan close to ship. Eat crab at annabelles. Worth every penny. Forget crab night option at buffet on ship. U spend $30 each but only get to pick on main dish. Better if eating out at a port. Smokers enjoyed their own juice,water and coffee area each morning up on deck. Hard to breathe trying to walk the ship up top each morning. Pool was actually heated which was nice. Disembarkation was horrible at ports unless early morning. We booked princess excursions and did not evev get to exit b4 others like they do on disney. People freaking out about missing their bus etc. Getting to go to Alaska made up for the subpar experience with Princess. Will stick to newer ships in future. Read Less
Sail Date June 2018
always dream of going on a alaska cruise took our family of nine of us in all had a great tme except the disembarkation there wasn't enough staff helping people there were three staff members working when there was three or more ... Read More
always dream of going on a alaska cruise took our family of nine of us in all had a great tme except the disembarkation there wasn't enough staff helping people there were three staff members working when there was three or more station empty almost miss our disembarkation time we were the last one there just made it all exursions were great wish we have more tme in the every port to see the port it self and so some shoping the staff for our cabin and dining was great the service was fast and always done with a smile always call you by your names we had a balcony which was great they open the doors on the balcony between our two rooms then we could be outside together and go from each room instead of going out in the hallway we would do it again but next time i would do the water and land trip Read Less
Sail Date June 2018
This was our first cruise and overall we had a great time. We had five nights in Seattle before the cruise and bought City Passes so had a great time exploring Seattle. We stayed at the Westin Hotel which is ideally placed to explore the ... Read More
This was our first cruise and overall we had a great time. We had five nights in Seattle before the cruise and bought City Passes so had a great time exploring Seattle. We stayed at the Westin Hotel which is ideally placed to explore the city and access the various attractions such as the Space Needle, waterfront, etc. The hotel was great and the food there was excellent. Staff were also very helpful. I don't think I could fault the hotel. We didn't get off to a great start though, as when we initially got to Seattle airport we found we weren't booked on to the transfer from the airport to the hotel. Princess initially booked our transfer with a company that had since gone out of business and hadn't bothered to move our transfer to another company. I therefore had to pay for our transfer again, using a credit card as they didn't take cash, and claim a refund once we got on the ship. Eventually, they agreed to refund the cost to what I thought would be my onboard account since it was my name on the receipt, but no, in their infinite wisdom they decided to give the credit to my travel companion instead! I don't think it's rocket science to give a refund to the right person when their name is on the receipt. Embarkation was fine, except that they let everyone on the ship before the cabins were ready so everybody was directed to the buffet restaurants on deck 15, which meant there were long queues for food. We just sat outside for a while and had a slice of pizza until the rush had died down a little. Disembarkation was very smooth and before we knew it we had disembarked, got our cases and were on a bus to the airport. Can't fault that bit. The ship itself is lovely and the majority of staff are great and very helpful. Our cabin was a good size and very clean. Please see the specific cabin feedback for our thoughts on its location and issues we experienced because of this. The food in the buffet restaurants was nice, but as you probably would expect not particularly hot. We had anytime dining and the food in the dining rooms in the evenings was much better, as was the service. There had been some cases of gastroenteritis on the previous cruise so there was lots of sanitization going on and we were handed numerous flyers about this. There were also a few cases of gastroenteritis on our cruise, but we didn't experience any of this and as long as you use the hand sanitizers and wash your hands often you'll probably be fine. I can't really comment on the entertainment and activities as we didn't really have much involvement in these, although there always seemed to be something going on. Our main focus was on our excursions, which were brilliant. We did the misty fjords seaplane in Ketchikan, which we thoroughly enjoyed - the scenery was breathtaking. In Juneau we managed to do the Mount Roberts tramway, which is worth a trip for the views alone. Then went on the helicopter glacier hike. Again the scenery was breathtaking and on our third attempt managed to land on the glacier and wander around a bit. Although we didn't have as much of a hike as I would have liked, this was still an amazing experience. Unfortunately, this didn't leave us any time to explore the rest of Juneau which was a shame. In Skagway we did the White Pass & Yukon train. Whilst this was enjoyable it couldn't really compete with our other excursions. I would recommend sitting on the left of the train on the way up for the best views. They say it doesn't matter as you'll be on the left on the way down, but it is definitely not the same so sit on the left if you can. In Victoria we went on an Orca Wildlife Cruise. We sat inside as you can get quite cold and wet if you sit outside. We were lucky enough to see bald eagles, harbor seals and a female humpback whale with its calf. By the time we headed back it was quite dark and the crew were trying to spot an orca by its black fin. Since it was dark and the sea was black this was like trying to find a needle in a haystack and was a bit of a farce really. Otherwise it was a great trip. One thing I have to mention is the cruising in Tracy Arm Fjord. This was amazing and worth getting up at 6am for! The scenery is just stunning and seeing the Sawyer glacier at the end was fantastic. We were so enthralled we stayed on our balcony for hours even though we were starving and wanted breakfast. The captain informed us that we travelled up the north arm and were the first Princess ship to have done that since 2014 and we were the largest ship to have gone there. Seeing the ship being turned around so we could go back the way we came was cool. As I said at the beginning, overall we had an amazing time and enjoyed it immensely. Just a shame it was spoiled a little by the location of our cabin! Read Less
Sail Date June 2018
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. ... Read More
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. Entertainment was good and the excursions were top notch for the money. I'm just sad I lost so much at the casino. They allowed us to upgrade to a balcony cabin for a modest fee of $300, so that was nice to have the extra room. The Lotus spa is overpriced but hey, you expect that on a cruise. I doubt the Lotus spa will see me again after some less that great, better-than-you attitudes. All-in-all, it was a nice cruise that I've come to expect from Princess. They even put a halt to a norovirus outbreak that was threatening, by implementing some strict food handling protocols. I'd appreciate some better rewards for being loyal to Princess, but maybe next time. The position of the TV in the room was not great either. Read Less
Sail Date May 2018
Emerald Princess cabin B614. We LOVED ALASKA. We take an Annual trip with siblings and spouses where 7 of the 9 of us have never been to Alaska. We are active seniors. We chose Princess because of their offers: No gratuity, on board ... Read More
Emerald Princess cabin B614. We LOVED ALASKA. We take an Annual trip with siblings and spouses where 7 of the 9 of us have never been to Alaska. We are active seniors. We chose Princess because of their offers: No gratuity, on board credit, casino credit, cabin upgrade (which we did not get). We were disappointed with the entertainment, a boring magician with old tricks, their broadway type musical were ok. Steve Moris was their comic/musician which was the only highlight in their entertainment. They had some craft times which were ok, I would skip the origami one. Their wake up show was informative. Alexander is nice and funny but your Cruise Director needs to have more enthusiasm and smile more often. The food in the dining room is ok, their one lobster night is now a very small lobster tail. BUT, don't dwell on the small negative things or it can ruin a vacation. All 9 of us enjoyed our time together with some great excursion, especially the train in Skagway. Embarkation and Disembarkation went fast. Just make sure you get a knowledgeable passenger service rep if you use the free Seattle Port Valet. Read Less
Sail Date May 2018
This was a bucket list destination trip for me. The cruise was my gift from my kids for my 60th birthday. I was born in Alaska and have always wanted to go back . I have not been back since I was a child. My sister and I traveled ... Read More
This was a bucket list destination trip for me. The cruise was my gift from my kids for my 60th birthday. I was born in Alaska and have always wanted to go back . I have not been back since I was a child. My sister and I traveled together. From embarkation on we were treated well. Getting on the ship was smooth and painless. Getting off the ship was slower and behind by 45 min. when we finally got off but smooth going off the ship, through customs and getting our luggage. The scenery was beautiful and seeing the blue pieces of glacier floating in the water was breathtaking. The boat was wonderful and the crew took amazing care of us. The food was great and plentiful. We did the zipline and glacier excursion in Juneau and throughly enjoyed ourselves. You got to take multiple ziplines and then finished by walking across a suspension bridge. I would reccomend it to anyone who likes to zipline. We also did the sled dog excursion in Skagway that was super fun. We even got to pet some puppies. Unfortunately the weather was cold and wet allot of the time so we didn't participate in many of the deck activities we would have. The naturalist on board Shelley Gill was fascinating to listen to. She knows so much about Alaska and the wildlife. I enjoyed listening to her from the bridge while we navigated glacier bay. We were able to get closer then they had so far this season. We were even able to see two bald eagles sitting on one of the pieces of glacier. We attended most of the shows and entertainment and they were very good and entertaining. My only complaint is some of the comedy was a little crass for my taste but he was super funny. Overall we had a great time with lots of happy memories. Read Less
Sail Date May 2018
Went on cruise with another couple. The crew directors and waitstaff are hard working. Christine, our dinner attendant in the Boticello Dining room, is excellent. Every crewperson we came across was courteous and helpful. We had a ... Read More
Went on cruise with another couple. The crew directors and waitstaff are hard working. Christine, our dinner attendant in the Boticello Dining room, is excellent. Every crewperson we came across was courteous and helpful. We had a nice room with Balcony mid ship on Baja deck 11. We did a lot of stairs to get to the food places . Elevators are available but took a long time to arrive especially close to dinner time or getting on/ off the ship. All of us had carry on luggage so we could be flexible. Dining options are good but hardly included Asian dishes. You can get sushi at the International Cafe but you have to buy a drink. Horizon Buffet Court has a plain no meat rice congee daily . We did enjoy the variety of Mexican & American food options with plenty of dessert choices. Sea food choices are offered nightly. The fresh rolls are baked daily & delicious . We did a Ship Tour for an additional $175/person and did enjoy seeing the behind the scene working of the cruise ship. From the engineers in the engine room to the laundry facility, you get to meet the people who helped keep the ship operations run smoothly. We also enjoyed the nightly shows at the Princess Theatre. On days at sea, there are lots of sales and activities to keep you busy. We booked 5 excursions total through Princess and the Tracy Arm Fjord & Glacier Explorer was the best for us. Read Less
Sail Date May 2018
Friends arranged cruise as a taster for us. We sailed from L.A to Vancouver. Embarkation simple, obviously very busy but smooth enough. One of female port staff was incredibly unfriendly and snarled at people but that was offset by ... Read More
Friends arranged cruise as a taster for us. We sailed from L.A to Vancouver. Embarkation simple, obviously very busy but smooth enough. One of female port staff was incredibly unfriendly and snarled at people but that was offset by amazingly nice staff. Such is life. Ship was clean and comfortable. Though a little tired in places. Staff pleasant and helpful. Food amazing. We used sit down restaurants for most meals. Love the hand hygiene police, really appreciated high standard hand sanitation before entering restaurants. . Balcony room clean, very cosy bed.. Lots of storage space. Weather awful, 2 days of force 9 gales put gravol to the test,! Worked like a dream. Didn’t miss one meal or event and slept like a baby. Drinks prices ok, same as any city bar. Most disappointing thing, the entertainment was awful. Apart from a high class comedian, the rest was poor. Daytime activities were dreadful. Most activities were selling something. Everything from skin care to art. So disappointing. Line dancing and card making were the most exciting activities. Not at all what we expected. On the one good evening we had they cancelled the movie under the stars. Longer cruise could be very boring so will stock up with books if there is a next time. Read Less
Sail Date May 2018
Embarkation out of LA was slow with long lines, but self disembarkation in Vancouver was smooth and quick. The ship was in good condition with a very comfortable stateroom. There were certainly things on the ship that could use a little ... Read More
Embarkation out of LA was slow with long lines, but self disembarkation in Vancouver was smooth and quick. The ship was in good condition with a very comfortable stateroom. There were certainly things on the ship that could use a little fresh paint, but overall everything looked well taken care of. The bed was very comfortable, but our stateroom was a bit warm most of the time. We had it set to the coolest setting all of the time and it was tolerable, but never cool. Food was very delicious with the exception of the lunch buffet, which was lacking in choices and quality. Entertainment was not the best, but not a biggie for us. They did bring in a whale expert, who was interesting. The magician was good, but the comedian was pretty poor. Service was very good, but never over-the-top. We never had to go to the Customer Service Desk, which was very nice. Overall a very nice, comfortable, relaxing cruise! Read Less
Sail Date May 2018
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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