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630 Princess Emerald Princess Cruise Reviews

This was a pleasant cruise that went smoothly and no major problems. The embarkation and the disembarkation was the smoothest EVER. Cabin was nice but I would look to upgrade for more room. Dining and Cabin staff were excellent. ... Read More
This was a pleasant cruise that went smoothly and no major problems. The embarkation and the disembarkation was the smoothest EVER. Cabin was nice but I would look to upgrade for more room. Dining and Cabin staff were excellent. Entertainment was good but could not get into some of the Theater early shows. Activities were excellent. Service personnel were friendly and effect. Honolulu was a port that had lots to offer. One day was not a lot of time to see things. The other ports could have used an extra hour or two but it was acceptable. LA was an excellent city to explore before the cruise. We took a city tour before the trip and went to Santa Monica Pier after the cruise. Getting to the departure city a day before would be HIGHLY recommended. Many tours are available in LA. I will definitely be going on another Princess cruise. Read Less
Sail Date February 2019
We choose this cruise to see the whales again and we really had a great experience with the whales. We also had never been to Honolulu, Hilo or Kauia. We enjoyed the tour of the Memorial and Mighty Mo. Not so crazy about Hilo - my ... Read More
We choose this cruise to see the whales again and we really had a great experience with the whales. We also had never been to Honolulu, Hilo or Kauia. We enjoyed the tour of the Memorial and Mighty Mo. Not so crazy about Hilo - my suggestion would be to book the tour that goes to the National Park. We waited too long to book and tour was full. The tour of Kauai was crazy. Our guide talked and sang the whole time. It was not relaxing. Our tour in Ensanada was the funniest. We got dusty and muddy but felt like kids again. We are in our 70s. We drove a four wheeler through the winery and enjoyed it so much. Saw animals and tasted the wine. Ride to and return from the winery was informative as well. Our cabin attendant, Jim was the best we have ever had and this was our seventh cruise with Princess. The staff was over the top friendly and helpful. Our favorite was Amel from Montenegro. Bartender at Adiago from 6p to 7p. Charles was great too. Our server at Club Dining was Olena from the Ukraine. To many to mention. Food at Share was great. Jose Luis and Daniel took great care of us. Crown Grlll - Gerry was our server from the Philippines. He loves music. George, the room manager at Crown Grill took great care of us. We hated the buffet as it was too crowded and we could never find a place to sit. We were in cabin R401 which was VERY NOISY starting at 4:30 in the morning. Plus when u sit on the balcony u here the music from above. Trip over the seas were roughj. Trip back we barely recognized being on the ship. Seas were very calm. Fitness center ok. We found the staff rude. U can not use the treadmills before 8AM or after 8PM. Supposedly rooms below the treadmills which is stupid. We enjoyed the spa. Enjoyed the lectures given by a Naturalist. Enjoyed the lectures give by a person who talks about comedians. Did not see any shows because no seats available for early shows. Princess should have matinees for their shows. Plus they should have hosts to find seats for people in the buffet. Getting on and off the ship was a breeze. Read Less
Sail Date February 2019
We wanted to experience Hawaii without long cramped flights. We knew princess cruises are well done and thought it would be a great alternative. It was! As expected, the service on Princess is outstanding. The crew has a culture of ... Read More
We wanted to experience Hawaii without long cramped flights. We knew princess cruises are well done and thought it would be a great alternative. It was! As expected, the service on Princess is outstanding. The crew has a culture of helpful friendliness. Our cabin Steward (Sahu), waiter (Sretten) and assistant waiter (Tek) were all outstanding. Duke, our cruise director, has a wonderful sense of humor and was the most accessible cruise director we've had in a while. On board evening entertainment was first rate (afternoons a bit sparse). Meals and cabin (club class mini-suite) were as good as we have come to expect from Princess. Got a chance to see the 4 major Hawaiian islands. Great exposure to the best of each. The stop in Ensenada checked the box to become an international cruise. We took an independent helicopter ride on the big island that was well worth it. We had enough time after to explore on the hop on hop off bus. Oahu was the mandatory pilgrimage to Pearl Harbor for the fist time in Hawaii. Moving, as it should be. Kauai was a tour to Waimea Canyon and the Fern Grotto. Amazing scenery. Well run excursion. On Maui, we took and Uber to Kaanipali Beach. Beautiful! In Ensenada, we took a shore excursion to a former casino and a former winery. The tour guide spoke broken English and did not get the group together before speaking. Could have been better. Overall, great trip. Read Less
Sail Date February 2019
We live in the Pacific NW and a quick trip down to LA and then to Mexico sounded like the perfect antidote to winter. We really enjoyed our cruise on the Emerald and except for a few small issues had an absolutely perfect time. Th e only ... Read More
We live in the Pacific NW and a quick trip down to LA and then to Mexico sounded like the perfect antidote to winter. We really enjoyed our cruise on the Emerald and except for a few small issues had an absolutely perfect time. Th e only issues we had is that the lock on our stateroom ran out of battery power, which took about an hour to fix. The other issue is that our experience in Matzalan wasn't everything it could have been - the "City Highlights tour" that we took we would not recommend as the city highlights seemed to include mostly street vendors who could be somewhat aggressive. We had an amazing time in Puerto Vallarata where our snorkling trip turned into a whale watching expedition as they seemed to be everywhere in the bay. Our special thanks to the crew of Emerald who went out of their way to look after us, make sure we got gluten free food, and in general made us feel like part of their families. We highly recommend this cruise, this ship and this line. Read Less
Sail Date February 2019
I always wanted to go to Hawaii and figured this would be a good taste. Really enjoyed the trip except for the pouring rain on embarkation and the storm that followed us all the way home. The temps were lower than expected. Temp in ... Read More
I always wanted to go to Hawaii and figured this would be a good taste. Really enjoyed the trip except for the pouring rain on embarkation and the storm that followed us all the way home. The temps were lower than expected. Temp in Ensenada Mexico was only 52 and was very windy on the ship with temps being only low 60,s most of the time. Most people packed for Caribbean weather and it was low 70's. The crew was friendly and accommodating. They provided a sharps container and an extension cord for CPAPs and distilled water. Our excursions were good. Loved the Pineapple plantation and the Pearl Harbor tour and visiting Volcano National Park. Was not always impressed with the extras they added to the excursion like the orchid tour. Not impressed with the plantation tour with the train ride. Feeding the animals was throwing bread to a bunch of pigs. On board Sharon Faff, the naturalist, had so much interesting information it was overwhelming. We went to assigned dining and enjoyed having the same waiters. The food was excellent. Actually I thought the food and service at the the dining room was as good as the Crown Grill and Share. The only thing they give you is ambiance and a little slower pace. On the sea days they had sea crafts, ukulele lessons, spanish lessons, trivia, bingo, etc. Enough to keep one busy. Read Less
Sail Date February 2019
It was an easy cruise to get to since we live in Arizona. We just wanted to get away on a cruise where we could just relax so we looked forward to the sea days. Plus we love the Hawaiian Islands so we always look forward to going back ... Read More
It was an easy cruise to get to since we live in Arizona. We just wanted to get away on a cruise where we could just relax so we looked forward to the sea days. Plus we love the Hawaiian Islands so we always look forward to going back there. The entertainment was outstanding. We felt the entertainers were the best combination we have ever had on a cruise. Our room steward (Enrico), dining room waiter (Jack) and junior waiter (Edmund) were fantastic and rank with the best we ever have had serve us. The embarkation was the one negative point on the cruise. With a major raistorm on the embarkation day, the port was totally unprepared. You had to wait in a downpour of rain in a line outside of the tent for over an hour to drop off your luggage. Then you had to wait outside of another tent in the rain for another 45 minutes before you could get into the security tent. The City of Los Angeles should be totally embarrassed that this terminal is totally inadequate to handle a foul weather situation. Many people had the clothes in their suitcases totally soaked from the rain. Several people had clothes ruined from being soaked (like leather jackets). Now back to a positive. The food in the dining room would rank with the best we ever have had. The Chef did an excellent job of having a diverse menu and didn't repeat dishes on a 15 cruise. Take away the issue on embarking, it was a great cruise, Read Less
Sail Date February 2019
We actually took this cruise because our good friends wanted to go to Hawaii and they like sea days. I'd read previous reviews , most of which were negative. Everyone was complaining about the condition of the Emerald Princess and how ... Read More
We actually took this cruise because our good friends wanted to go to Hawaii and they like sea days. I'd read previous reviews , most of which were negative. Everyone was complaining about the condition of the Emerald Princess and how poor the staff were and bad food on board. WELL, I want to tell you they are all wrong!! The ship is due for a referb but it's by no means shabby. Everything was clean and shiny and everyone we came in contact with was OUTSTANDING! We'd never encountered a more service oriented or happy crew in all capacities and this was our 27th cruise. The quality of the food was EXCELLENT. The menus were imaginative and delicious and the Michelangelo Dining Room staff was top rate! Our waiter and his assistant (Lito and Jeffrey) were delightful and made our dining experience memorable every evening. Their Manager Alexander was so interested in how we were enjoying our meals. The cabin steward (Marlon) was pleasant and efficient and our balcony cabin was extremely comfortable. During the entire cruise we were contending with a big storm out of the North and our wonderful Captain Todd made it into all our appointed ports where others cancelled days ahead. He made a decision to stay safely in port in Hilo as the winds and waves were gale force that night. Everyone certainly appreciated that decision!. We had a Valentine's Day surprise where the Captain renewed our vows and presented us with a lovely certificate signed by him! Sorry this is so lengthy but I wanted to put a positive word in for this lovely older ship and her amazing crew. Read Less
Sail Date February 2019
This was an amazing trip. We enjoyed our time on the cruise start to finish. From the Captain to the pizza chef, we felt everyone was working to meet our expectations. Our cabin was laid out well and we had a super Stewart called ... Read More
This was an amazing trip. We enjoyed our time on the cruise start to finish. From the Captain to the pizza chef, we felt everyone was working to meet our expectations. Our cabin was laid out well and we had a super Stewart called Antonio. The meals were good and the service excellent. We had pizza a few times and it was very tastee. There was a varied schedule of events that were always well led and free. The International Cafe was open 24 hours a day with various delicious snacks and sandwiches. We made all our ports despite the bad weather and the only ship cruising Hawaii to do so that week. The computer lab was well staffed and the guys were helpful and patient. There were several cocktail parties and the ship’s Captain offered passengers the opportunity to have a picture taken with our own camera. Can’t say enough good things for our first Princess Cruise in 15 years. Read Less
Sail Date February 2019
Nice relaxing way to Hawaii. 10 sea days, may not be for everyone, but very relaxing. Just fantastic enrichment activities with Lecturer Sharon, on the volcanic, flora, whales, etc. Tiki Dave and his wife were amazing. played and Ukelele ... Read More
Nice relaxing way to Hawaii. 10 sea days, may not be for everyone, but very relaxing. Just fantastic enrichment activities with Lecturer Sharon, on the volcanic, flora, whales, etc. Tiki Dave and his wife were amazing. played and Ukelele classes (ship has some , but may need to bring one. his wife did Hula lessons and Lei making. Final night, an incredible Uk and Hula show from fellow cruisers. Dave lectured on each island, very informative for those who have not attended. 2 lobster dinners for 2 of the 3 formal nights. We preferred 5:15 dining, but our group wanted 7:30, so a bit later than normal. had NFL sports on the big screen and in the room on ESPN. News channels were MSNBC, CNBC, and Fox. lots of moves on room tv, day after they were shown on big screen. Entertainers were excellent. Ventriloquist, comedian, illusionist, new magic/illusion show based on Schwartz music from Wicked etc. and a 70's show. House band from UK ;Atomic was fantastic (did Queen tribute etc) . House orchestra, did some shows in atrium as well and they were great. Usual balloon drop and champagne toast nights. Main theatre is smaller than other cruiselines, so must get there early to get a seat for the 2 evening shows. Kayle cruise director was very good. Lots of trivia contests and Voice of the ocean going on suduku and crossword in library every day, fair book selection, look for personal books left on last day of cruise. borrowing of ship/s books on honour system. Elite snacks every night in Fusion. even played some paddle tennis and ping pong when winds were not high. weather leaving LA was cooler than expected, 50-60's a few days. had at least 2 rough high wind days, made for 10-15 ft swell and waves, other days great. Been to islands several times, so did tours on our own. Kauai walk to nice beach 10 min from ship beside Marriott. there is a hop on hop local bus for $25. Maui, did local whale watching with Maui Ocean adventures, excellent 2 hour tour, 1/2 price from ship on smaller Zodiac vessel. then took $2 local bus from Lahaina for Whaler's Wharf and walk to Kaanapali beach, swim/snorkel by black rock Sheraton, catch bus behind Wharf cinema center across street from tender dock (note long line at end of day for tender, so recommend come back early) In Hilo, walked 2.5 miles from dock into downtown, partly along road, but not too bad, there are shuttles to Wed local market and to Walmart. Honolulu, took free shuttle to Hilo Hatties, to Ala Moana center, then many local buses to all over area, took bus to Diamond head state park, and walked up to top, 600 feet elevation gain and 1.3 miles, so not easy but rewarding view of Waikiki. $1 entrance/ then there is a hoho trolley system and took it back to Waikiki. watched sunset, swam, but beach is quite rocky, than before, due to hurricaine damage. free shuttle also to Walmart. Arizona memorial tour is actually free if you go to nps website and book a time, can taxi over or trolley over, can pay for Mighty Mo tour as well if you wish. Food presentation good and food quality also good. Would not rate as high as Royal, Celebrity or HAL, still acceptable. Also almost 0 children on cruise, average age maybe 70 Aloha any other questions can email me kruzinsathotmail.com Mahalo Read Less
Sail Date January 2019
We selected this cruise because I wanted to have a string of at sea days to relax and enjoy the ship. Princess cruises have fabulous itineraries and our cruises have been dedicated to touring the ports on other cruises leaving scant time ... Read More
We selected this cruise because I wanted to have a string of at sea days to relax and enjoy the ship. Princess cruises have fabulous itineraries and our cruises have been dedicated to touring the ports on other cruises leaving scant time for enjoying the ship itself. Princess is a favorite because it is a cruise liner in the traditional sense. No mountain climbing or amusement park at sea. Just a beautiful, well laid out ship with a lot to offer for people from every walk of life in the style of yesterday with the all the trappings of of today's designs and interests. Beautiful Piazza, clubs, lounges, great entertainment. Our cabin, A-753 was one of two of the largest and we spent our days at the Lotus Spa enjoying treatments, reading on our balcony, enjoying the fine dining, shopping, taking in shows & trying out new experiences we hadn't had time for before. The Chef's Dinner was totally amazing. So from the start. The ship was beautiful. We embarked without a hitch and by the time we finished signing up for treatments, enjoying lunch at the International Cafe and exploring some we found when we arrived at our room that our Steward Tina had already had our bags inside and waiting for us to unpack. She offered help which was very kind. As Suite and Elite members we had many treats awaiting us and the expanse of the room was wonderful. Where we had thought a dining table and extra area wouldn't be used we quickly found out the more space you have, the more you can fill it up! The cabin was beautiful and although extra large the bar fixture with television in the living room was the same as the full suite we usually take so it was somewhat awkward in that it face the corner of your room instead of the living area itself. Needless to say when we watched a DVD with friends we were cuddled on the couch nearest the sliding glass door and our friends moved the chairs to that side as well. The Tv could not be seen from the other side of the couch! Still all in all, it was a hiccup that was easy to live with. The beds are glorious, the bathroom and whirl tub inviting and we couldn't have been more please. After the drill we relaxed a bit with some drinks and treats and got ready for dinner at the Crown Grill. Let me just say I have never been in a Crown Grill I haven't adored and this one was much more elegant than any of the other ships I had been on and almost twice as large. It looked like a NY Steak House and we dined on our favorite Onion Soup and a Fillet for me, Rib Eye for him! The vegetables, the dessert, the service, the food, it was all what we had expected and more. What a treat. As to other dining, we were once again happy to be at the Club Dining Room where the service was extraordinary. The wait staff was efficient, friendly and knowledgable. The extra items they served there proved to be what we mostly dined on! There's a feel of gaiety in Club Dining when Suite people get to meet each other and enjoy sharing stories and making friends. It's one of the best features Princess has added as far as I'm concerned. The food, which I always thought was okay on Princess was now good and really good! Each meal from service to the food itself was a delight. In the mornings we enjoyed our Suite Breakfast at Crown & Grill and I would have to believe that this is where all our weight came from! The eggs benedict were always perfect. The danish, the salmon, fruit, waffles, mimosas, Nemosas and Bloody Marys were all fabulous. The staff there was always happy, funny and engaging. It was a great way to start off our morning. As for the other venues, we really liked Share. It was our first time there and the "tasting" was extensive, varied and delicious. My favorite is the International cafe. I love their sandwiches and salads and my husband enjoyed their cakes and cookies as well. My favorite lunch place. As for activities, there were so many different offerings for people that no one could be bored. Games, crafts, music, dance, entertainment. You'd have to be totally dull not to find something to do. We like to "do" the Lotus Spa. I love the pampering and the Salon. We enjoy our treatments and opted for 90 minute treatments since we had so many sea days. They offer a new package. Where we did 3-2-1 twice over each they offered a package of ten so we could each have five and then whatever we added had the discount applied. After treatments we would meet in the Thermal room and enjoy that venue as well. So it was approximately over two hours later that we'd emerge and it took up a large part of the day. I also like to get my hair done at the salon after and their staff is always the best we've had. As a five star hotel needs to offer the best in personnel, so does a ship line for those people who know what to expect and want to receive it. They did not let us down. The staff we all friendly, fun and a joy to be with! Before I forget if you haven't done the Chef's table, cough up that money and do it! You feel like you're in a Michelin rated restaurant between presentation, foods and service. It was the biggest surprise for me of the entire trip. Their chefs are incredibly talented and this dinner is their time to shine....to provide a meal they can not do for the thousands they serve. It was too good to be true! And people always ask me about Princess tours vs. saving money and taking other tours. I say, in for a penny, in for a dime. Spend the money. Princess tours are generally well thought out and provide many different options. Face it, a cruise isn't going to introduce you in depth to an area. It's like a poo poo platter in a Chinese restaurant. You get a taste of what you are most interested in and if you want to go back and visit one day, you can! We opted for the Helicopter tour on Hilo which included a land tour of their most recent volcanic eruption. It was amazing. We learned a lot from our guide and totally felt immersed in the activity, legend and rhythm of the area. Couldn't have had a better tour. Enjoyed a lunch at a winery in between & picked up a strange critter on the road to take home to the tour's children. Our small tour group of six got on so well, we did another tour together and did a few more things throughout the cruise. Pearl Harbor's tour was okay, but where I usually choke up, read the names of all the brave heroes who have died and find myself totally part of the historical event, it just didn't happen for me. I'm not sure if it was the tour or the way it was set up or that we couldn't get onto the platform of the Arizona. But i'm glad i went. We also did the Luau that night and although I am glad I went to it I found it to be very commercial and not authentic. It is however, one of the highest rated on trip advisor and expedia and was offered by Princess so I went. I'm glad I experienced it but felt that there had to have been another luau somewhere that I had seen so many times in movies and in history books. The Maui tour we opted for was Whale watching & it was the most active day they said they had. We were fortunate to see so many whales and baby whales all over including twenty feet from our boat! Great and amazing. The last Island is of course known to most as the Jurassic Park/World island although I ventured more to South Pacific. We had a great tour, a sandwich lunch in a park and after we jumped on another helicopter and got to take in the amazing beauty of the Island that has captured so many hearts. I might have sang bali hai but we got back to our cabin and ordered up Jurassic World so we could see on tv what we had seen in real life. As of Ensenada I say nada. We didn't do a tour, I had no interest and the town was kind of nasty. But that's okay, my friends who did the Princess wine tour there loved it! Princess tours are great. And the best part of the tour is of course that Princess will not leave without you when you're on their tour. There had been something about tenders stuck at the ship in Maui that couldn't get near to the door to disembark because of the waves and some type of medical emergency. But as I listened to some of those passengers complain i could only think, Princess doesn't control a sudden rough current and their job when it happens is to keep you safe,, even if you're onboard the tender for thirty minutes. They wanted an apology. Let them go to church. Sometimes I just had to laugh at some of the expectations of other passengers but we all come from different places so it is what it is! Princess did a great job of handling the crisis. Everyone was safe and onboard ship. I don't want this to sound like a puff piece so here is my complaint. Even though I receive free internet with my husband for our level I still value it. And others had to pay. Princess knew that their internet wasn't working well at all. It would take over 30 minutes to download an email if you could! Most times you didn't get anything no matter where you were. It was an old system which didn't deliver. I believe they should have informed people about this. They were wonderful in crediting back your minutes. On land you could find a wifi to hook into and get some things done, but they should have been up front about it. That is my one take away that wasn't positive. I totally enjoyed this trip. I loved having the time to do the things on the ship I wanted to do. Seeing the shows in the theater (when you could get in), the entertainment at the clubs, a martini at the piazza. It was all good. They moved the elite lounge to the Fusion club and it was rather dark and cut up in there so I didn't use it this time but it didn't matter. You don't have to do everything! Yes, I love the happy hour and enjoy it on all the other ships but there was so much to do if you didn't do this. You just couldn't get bored. The people are great, the ship is beautiful, the rooms are fabulous, the food was great. What else could you want? Read Less
Sail Date January 2019
Having just completed a New Year trip from hell on P&O Azura along with 2,000 drunk brits we hoped we would that it would not be emulated by noisy drunk Americans and it wasn't. From the start our fellow passengers were polite ... Read More
Having just completed a New Year trip from hell on P&O Azura along with 2,000 drunk brits we hoped we would that it would not be emulated by noisy drunk Americans and it wasn't. From the start our fellow passengers were polite well mannered charming people from all over the USA enough to make me feel ashamed to be British. Everything on the Emerald was right including an eclectic and plentiful entertainment package to a level of staff courtesy and helpfulness throughout the ship accompanied with good quality food. On the note of high level of service the dining and bar staff were excellent and our cabin attendant was well above average. We have done this trip before with Princess and we were not disappointed with the high level of enjoyment we had previously. Could your staff and management pass on a few tips to P&O on how to run a cruise properly. Read Less
Sail Date January 2019
We wanted a longer cruise, as we love the days on the water. The ship was lovely, especially enjoy the atrium, Music was offered several times a day in several areas, we enjoyed it in the atrium especially. The International Café on ... Read More
We wanted a longer cruise, as we love the days on the water. The ship was lovely, especially enjoy the atrium, Music was offered several times a day in several areas, we enjoyed it in the atrium especially. The International Café on deck 5 is a true plus for Princess line. You can get choices of Panani sandwiches and desert offered 24/7. The days at sea offer many options for your pleasure. Classes, games and activities. The staff was exceptional and friendly. The food in the dining room was excellent, wonderful menu choices. The shows were good, some of the guest entertainers were excellent, even offering a second show in another venue area. I especially enjoyed the Spanish class, held every day at sea. It was like a college class squeezed into 10 days. Laura the teacher was outstanding, patient and knowledgeable. The four ports in Hawaii each offered many free options, buses to different locations. Tours off the ship, If you are inclined to want more are readily available. Embarkation and disembarkation went very smoothly, a bit more wait for leaving the ship. We would take this cruise again, love Princess, staff and crew. Read Less
Sail Date January 2019
We chose this cruise based on the timing that we wanted. It was a great cruise. The only thing I would say is that electrical outlets by bed are needed for cpap users. The best tension cords had to stretch entire part of room. We had a ... Read More
We chose this cruise based on the timing that we wanted. It was a great cruise. The only thing I would say is that electrical outlets by bed are needed for cpap users. The best tension cords had to stretch entire part of room. We had a great cabin steward that brought us extension cords and talked them down to floor. The entertainment was great. We loved the second comedian and the billy Joel tribute the most but each night was wonderful. Dining as very good. Had lobster a couple of nights. Would liked to have been offered escargot more than one night. We also went to Crown and Share speciality restaurants, which were very good. Have some mobility issues so rented a scooter prior to cruise which as a lifesaver from Scootaround. Would do this cruise again with same room. We would like to do this exact. Russell again as there are many things to see on each island. Read Less
Sail Date January 2019
Our fourth journey to the islands from Los Angeles. No big issues, just fun, relaxation, and good food. Worth the trip. We have never been on the Emerald Princess, same configuration as the Ruby. So it’s nice to know desk layouts ... Read More
Our fourth journey to the islands from Los Angeles. No big issues, just fun, relaxation, and good food. Worth the trip. We have never been on the Emerald Princess, same configuration as the Ruby. So it’s nice to know desk layouts in advance, I heard folks complain about the ships condition, worn out, rusting, the general garbage folks like to dump. I’m a long time cruiser. I really didn’t see too much damage, yes rusting was occurring in some areas on the outer hull, but not on the decks were we can walk around and view, the chairs and couches were in a needing for replacement. But the ship was very clean. I was looking forward to gelato, but no the equipment that displays the product was broken. Disappointing. But stuff happens. Another large issue was crappy internet. Days of blackout. Took 50 minutes to send one email. I guess I’m glad I was on vacation. Tried to seek some help from the Internet folks, I purchased the premium internet package due to a family issue we had, hoping to keep a link going back to home. But no it didn’t work out. Was given some stupid fix they were seeking to solve the outage. Effected much of the ship operations too. The ports were excellent we did have weather and princess offered umbrellas. We had some rain off and on. Overall the trip and the ship were excellent. Quick summary... Problems... Internet had serious issues. The gelato bar was closed due to equipment failure. Some harsh weather/seas first few days. Pros Staff were fantastic, Main dining food was much better. Some menu changes did occur. Horizon grill was good and tasty. They now sell crown grill steak, lobster, and other items in the main dining for $19 each! Clean ship, didn’t feel crowded, and airy. Tea time was once again great. Fast embark and debark — really fast. Ship is going into dry dock in early April. Read Less
Sail Date December 2018
We chose this cruise because of the Places it was stopping at. Love all the excursions we went on and they were all booked through Princess. The only suggestion I would have is to have more slot machines in the non smoking casino. ... Read More
We chose this cruise because of the Places it was stopping at. Love all the excursions we went on and they were all booked through Princess. The only suggestion I would have is to have more slot machines in the non smoking casino. Specialty dining at the Crown Grill was excellent. The rib eye steak was so good and cooked perfectly. The waiters were extremely helpful and efficient. The employees were all extremely helpful and friendly. I also like the fact that Princess had washers and dryers. That made it great for us because we had to board a plane home. It was nice that we could text our party on our phones without signing up and paying for wi hi. USS Arizona was my favorite excursion and it was a beautiful day! The tour guides for all the excursions were extremely knowledgeable about all aspects of where we visited. Read Less
Sail Date December 2018
Great food, excellent service and entertainment. Waiters great. Cruise Director Kaylee could have been better, not one of the better cruise directors on all the cruise I have been on. She was actually quite boring when trying to entertain ... Read More
Great food, excellent service and entertainment. Waiters great. Cruise Director Kaylee could have been better, not one of the better cruise directors on all the cruise I have been on. She was actually quite boring when trying to entertain over 3000 passengers. Enjoyed sailing to Hawaii. Lots of sea days provides rest and relaxation. Older passengers on ship. Everything shuts down by 10:00 pm because the old folks all go to sleep. Loved movies under the stars, especially on football days. Decent entertainment but not always in Princess Theater so seating limited in Club Fusion and Explorers Lounge so some shows were standing room only which is unacceptable. Stay in Suite if possible if you can afford hefty prices for long cruises because have plenty of room and more comfort. Balcony in suite very large. Room service was excellent. Ports great but going to Ensenada is a complete waste of time.Enjoyed . Read Less
Sail Date December 2018
Invited my Sister and Brother-in-Law for their first time Princess cruise and they really enjoyed themselves, my BIL wanted a really short cruise and he got it. Our stateroom attendant was a dream come true who helped us so much with my ... Read More
Invited my Sister and Brother-in-Law for their first time Princess cruise and they really enjoyed themselves, my BIL wanted a really short cruise and he got it. Our stateroom attendant was a dream come true who helped us so much with my Sister and Brother-in-Law. The stateroom was just below Lido deck so I did not have a long walk and elevator ride in the mornings when taking my Wife her first cup of coffee. We were also close to the elevators and the laundry room. Everyone greeted us and there were smiles everywhere. The entertainment was great and the comedian was really funny. Food selection was great and the service was excellent but tables were at times scarce in the Horizon Court. We really likes the fresh made Pizza and the Ice Cream bar. The Captain spoke to us on the intercom system a number of times and he has a funny side which was a delight. Read Less
Sail Date November 2018
I was not the one to choose this cruise, because a relative generously took our whole extended family on it and covered the cost. But I couldn't have asked for a better experience: the rooms were comfortable and clean, the service was ... Read More
I was not the one to choose this cruise, because a relative generously took our whole extended family on it and covered the cost. But I couldn't have asked for a better experience: the rooms were comfortable and clean, the service was extraordinary and flawless, the entertainment was excellent, and the ship itself was beautiful. There were so many things to do and it was all perfectly organized. I especially appreciated the Princess app that allowed people to set up a messaging system with other devices on board, which was a plus because of how large our group was. The dining was amazing as well, especially the sit-down dinners in the formal dining rooms. The activities were diverse and interesting, and well-designed. Embarkation went well, especially because the porters took our bags to our room for us, but disembarkation was much harder and there was little organization. When we reached port in Cabo San Lucas, the tender system worked very well and we had little trouble exploring the city. We knew everything we needed to know about the ship's departure times and when the last tender was going to leave, so that was very helpful. The service on board was, as I said, excellent, but there were many people who did not speak English as a first language and it made them very difficult to understand. Read Less
Sail Date November 2018
Hi all Unlike many other reviews, we found the Emerald Princess to be just about perfect. Oh sure, there are a few areas that show some wear, and a few employees that don't smile as much as others, but quite honestly, we go to ... Read More
Hi all Unlike many other reviews, we found the Emerald Princess to be just about perfect. Oh sure, there are a few areas that show some wear, and a few employees that don't smile as much as others, but quite honestly, we go to relax and enjoy the food, each other, and scenery and don't pay much attention to trivial things. MDR food was better than i remember from other Princess cruises. Everything was great and seasoned well. SHARE is a gem. Magdalena was the best waitress we have had, and the food was perfect. Pizza is always awesome, and even the buffet food was good and fresh. Cabin was nice. The setup for the fourth berth out of the ceiling is a bit clunky, but after a few minutes we learned to work around it. 24 hours in Cabo was great. Its nice to have time to explore a port and not worry about rushing about to get back before the ship leaves. I recommend anyone to do this itinerary for that. We showed up at our arrival time as provided by Princess, and as a result, we were on the ship in 15 minutes. Kids club was a smash for our 7 and 10 year old, they were crying the last night because they didn't want to leave and had so much fun. Great staff here too, very patient and professional Read Less
Sail Date November 2018
The Hawaii islands were as green and pretty as ever, but I didn't see any rainbows due to the overcast clouds. A tour took us to the lava fields on the big island where we walked on a lava field which was laid down back in June. When ... Read More
The Hawaii islands were as green and pretty as ever, but I didn't see any rainbows due to the overcast clouds. A tour took us to the lava fields on the big island where we walked on a lava field which was laid down back in June. When were told it was a recent flow it was a surprise! I was on a bus trip to Hilo Hattie's which filled my needs for buying trinkets. After stops on Hawaii, Kauai, and Maui we had 4 sea days to reach Pango Pango. another day to reach Apia, Samoa. We finally got to French Polynesia which was on my bucket list. The people on islands were so happy to greet us. The island of Moorea was everything I had wanted to experience. A tour on the glass bottom boat was outstanding - don't miss it. This 28 day cruise was a real chance to experience a variety of all the dining venues. The shows were very good and the lectures were presented by experts on the islands we visited.The 8 sea days gave me a chance to relax. I met new friends on my morning coffee in the Elite Lounge, where a wide choice of beverages is available along with fresh out of the oven pastries.My disembarking at San Pedro was the easiest ever. My best cruise so far. Read Less
Sail Date October 2018
My wife chose this cruise because of the 28 day length and the island destinations south of Hawaii. We have been on 4 previous Princess cruises but this added more to see compared to a previous Hawaiian cruise. The ship is very nice and as ... Read More
My wife chose this cruise because of the 28 day length and the island destinations south of Hawaii. We have been on 4 previous Princess cruises but this added more to see compared to a previous Hawaiian cruise. The ship is very nice and as it turned out some of the machines in the casino were very generous. I actually came out ahead. Thanks Princess for your generosity. The buffet was adequate but the dinner plates always seemed a lot hotter than the food was. We haven't done formal dining for a few cruises now. Why go on a vacation and dress up? I can't think of anything about this cruise that wasn't nice although after a number of days the constant humidity gets to you if you're not used to it. As far as I am concerned if people have a lot of complaints about this cruise it is probably because they are the type that look for something to complain about. Like mentioning a .4 mile walk to have coffee? C'mon! Read Less
Sail Date October 2018
I always wanted to visit French Polynesia and this turned out to be an excellent way to see Bora Bora, Tahiti, Moorea, and Samoa. We also got to visit Hawaii again. We had a wonderful time from start-to-finish with no complaints at all. ... Read More
I always wanted to visit French Polynesia and this turned out to be an excellent way to see Bora Bora, Tahiti, Moorea, and Samoa. We also got to visit Hawaii again. We had a wonderful time from start-to-finish with no complaints at all. Everything was great - food, service, ports, and the ship. We always book a mini-suite mid-ship or near mid-ship aft. Love having all the extra room, and a comfortable sofa, and a larger bathroom and balcony. Candido kept our cabin spotless. Really enjoyed the Crown Grill (went twice as the Filet Mignon was out of this world) and Share's six-course-dinner was divine. Ate most of our breakfasts and dinners in the main dining room, but went occasionally to the breakfast buffet. It was always good, but we preferred the great service in the main dining rooms. We're avid theatergoers and felt the entertainment was very good. We only booked three excursions during the 28 day trip, as we prefer planning and doing our own thing in port. We rented cars on Bora Bora and Tahiti, which worked out perfectly and was actually less expensive than excursions that can be crowded and rushed. We felt this cruise was worth EVERY single penny! Read Less
Sail Date October 2018
Haven't cruised for a few years so it was nice to be able to do so again. We chose a short repo cruise to LA to be followed by a few days at Disneyland. DH insisted we do carry on and I must admit I will gladly do again as ... Read More
Haven't cruised for a few years so it was nice to be able to do so again. We chose a short repo cruise to LA to be followed by a few days at Disneyland. DH insisted we do carry on and I must admit I will gladly do again as boarding and leaving the ship was extremely quick. We were actually one of the first ones on and off the ship. We had cabin E209 and actually liked it a lot. Our Steward was very good, asked for bathrobes and got them the next day. We had the new luxury beds and very soft but comfortable. The weather was very good for a coastal with only day chilly day at sea, the last day people were swimming a lot more in the pools. We had lunch in the MDR the first day, sadly my salmon was raw in the middle. A mah breakfast the next day and after that we stuck to buffet for breakfasts, lunch and then ate at The Salty Dog (very good try the mac and cheese YUM), Vines (actually really good for a light supper) and Share (this was wonderful). We did get the ultimate drink package and felt we broke even with a few cocktails, glasses of wine, special coffees, fresh OJ and lots of bottled waters. Over all it was a great cruise. Read Less
Sail Date October 2018
This was our 6th cruise in the last 20 year, so we don't consider ourselves real "cruisers", but I've been a sailor for the past 30 years and have read several behind-the-scenes books about the industry. We've ... Read More
This was our 6th cruise in the last 20 year, so we don't consider ourselves real "cruisers", but I've been a sailor for the past 30 years and have read several behind-the-scenes books about the industry. We've spent about 50 days total on a cruise ship and we do have a process when we travel this way. We have sailed the Caribbean, off the coast of Mexico, Hawaii, and the Atlantic/Mediterranean. We look for cruises that have few sea days and lots of ports of call. I do have to say that we have never had a bad cruise and will continue to return to ships when it fits the bill. We live in Hawaii, Waikiki specifically, and look for itineraries that do not travel to "tropical" locations. We have a no sand in the house rule. The colder destination was one reason we chose this sailing. The other reasons were: We couldn't match up airfare, hotel in a close destination. We only had a few days and had to fly from Hawaii. The price was right at roughly $100/person/day (before the extras we purchase) with a balcony. The ship was relocating and direction of travel would be one way. And lastly, it was my wife's birthday. This is a great way to cruise at a reduced fares and I would encourage people new to cruising to take a short repositioning cruise. My concerns centered around the crew contracts. This sailing was a small leg of a repositioning cruise of around 30 days. The ship is going into dry dock next year. What happens in Vancouver (embarkation) to the crew? Are some or many rotating out? Are they preparing to rotate out in Los Angeles (debarkation) and are more concerned about getting their ducks in a row than taking care of me? Whatever the case, our interactions with all crew were fantastic. Worrying for no reason at all. The cruise departs from Vancouver. That's cool, but Hawaiian doesn't fly there. Can't use miles. The ship only stops in Astoria. Where? Oh yeah, I remember the dreaded Colombia River Bar from my sailing days. Two days at sea. YAWN! My expectations were low. Embarkation took place in Vancouver. The process began with baggage drop. We arrived from the airport around 9:00am. The bag drop line was getting really long. We had some coffee and breakfast and headed down to join the line around 10:00. It opened and even though we were at the back, waited about 10 mins to literally drop off our one suitcase. It was incredibly fast. Now what? Check in? A very friendly Princess employee suggested we take in some sights in Vancouver and return to check in at around 2:45pm. That's exactly what we did and walked right on board our Emerald Princess in about 3 mins. Now that I'm on the ship I'm looking for signs of wear as reported by other review authors. Sorry folks. The ship looks great. The only sign of moderate wear was peeling paint on the ceiling of our balcony and rust in places. I've owned 13 vessels and they all had rust somewhere. My wife and I both commented on how nice the ship looked. Our stateroom was a little smaller than others we've had, but it certainly worked for two people. Luggage was waiting so we unpacked and waited for room service to bring our pre-orderd bottles of booze. I headed out to the bar with both our ship i.d. cards to get our mixers as we also purchased the unlimited soda package. I really recommend buying your alcohol from the ship and making your own cocktails. It saves quite a bit. We were on the Lido (15) deck and the bars were easy to access. It was around 4:00 and I noticed some long lines for food. No worry, I'll get a burger in 20 mins or so. The lines quickly dissipated and we found this was the way the lines behaved for the entire cruise. Muster drill took place in the Princess theater and we didn't have to bring our life vests. Nice. We were soon on our way, but never made it to the MDR or buffett. We had cocktails on our balcony while watching the sunset. Later we got some pizza and a hotdog and were in bed by nine. Don't judge we took a red eye and didn't sleep a wink. Bright and early the next day I was up and walking the decks. This is always my favorite time on ships as it's just the crew, mops, and me. I was searching for the Calypso (I think) Bar as it opened at 6:00am and the wife wanted a bloody. Picked up some breakfast from the buffet. I was really impressed by the buffet food which I usually find fairly pedestrian. You serve yourself with tongs that everyone touches, but there is a crew member stationed at the entrance and will not let you enter until after you Purell your hands. This is important and another cruise line, Holland, doesn't even let you touch the tongs. They plate your food for you. That is a great idea and I hope other lines adopt this. Now if we can only disinfect the chips in the casino. We spent the next couple of hours watching the banks of the Columbia river from Skywalkers lounge. The views are great from the lounge, but it does have a significant vibration that you may find distracting. I know of a much better spot. Later on that. We docked in Astoria at 11:00am and were off on our bus trip to see Haystack Rock, Cannon Beach, and Seaside. Touristy, but that doesn't bother us. We had to take the shopping excursion because the only car rental in Astoria closes at 12:30pm. What? Back on the boat, cocktails, nap, and 9:30 reservation for the Crown Grill. I've found most of the surcharges for the specialty restaurants are worth it and usually eat at those locations more than the MDR. The Crown Grill was very good and they didn't even or forgot to charge us a corkage fee. After dinner headed out to the Casino and began what ended up being one of our best gambling trips ever. We paid for our trip. That has never happened. The lion's share was taken from their ugly brown craps table. I love that ugly brown felt. It was a very late night including a 1:45am call to room service for a hot dog and some flan. The two go great together............when you're three sheets to the wind! The next two days at sea were relaxing. We would get up early, grab some breakfast and here I will let you in on a little secret. We never eat breakfast or lunch in the MDR. Takes way too long and I'm pretty sure the waiter heads over to the buffet and loads up your plate. Okay, okay, I know they actually prepare your food, but I've never been blown away by anyone's breakfast. So hit the buffet. After you get your breakfast from the Horizon buffet, walk up one deck(16) to Share. Share is closed, but Adagio, the bar next to it is open, but not serving alcohol. It is beautiful, comfortable, quiet and a great place to eat in peace. The views are amazing and I recommend seeking out this little gem of a getaway place on board. After you finish breakfast, take your dirty dishes back down to the buffet area. Don't leave them sitting on the bar in Adagio. No one is there to bus them. We then would get a beverage, play some cribbage, get another beverage, walk around, repeat. We've taken our kids on several of our cruises and every time there were throngs of other kids, but it didn't bother us. They would form roving bands of sugar fueled shenanigan creators. No wonder I've seen so many reviews complaining about kids. We did a poor job, like other parents, of monitoring our kids and for this I apologize. Our kids were in their early teens when we did this. Now that they have graduated from college, we prefer fewer of the little people. On this particular cruise there were very few kids, but more than I anticipated. They were all well behaved. We now look for cruises in Sept, Oct, April, or May. The kids are in school. One night we had dinner at Share which was very good. My only complaint is that they were woefully understaffed. The two servers were taking drink and food orders, running the food, busing the tables and working their butts off. I pulled our server over that let her know I appreciated how hard she was working and that if Curtis Stone was in the restaurant, he would not like what we were seeing. That's my only gripe. Our server got a fat tip. We've been amazed that on all of our 6 sailings, the casinos are mostly empty. We love that. The craps table didn't open until 8:30pm so I played some poker and did well there also. Oh, did I mention that we killed at the craps table. I know I did, but we REALLY killed it. The only show we saw was Uptown. The singers are really good, but their banter had that awkwardness to it when you see a skit going off the rails. It felt forced, but overall the show is good. Bingo is a crackup. I go just to watch the people. On another cruise my wife and I won back-to-back games. We were infamous with the blue hair crowd and I was wary of getting whacked with a HurryCane so I kept my guard up. Bingo can be a serious business for some. As the sea days counted down, we visited every nook and cranny passengers are allowed to venture, played pickleball, and tried really hard to finish all the gin, bourbon and vodka we bought. We didn't. That was definitely a first. Debarkation took 4 seconds. We popped out of the ship like a zit. 45 mins later we were relaxing in our hotel room at LAX (my wife works for a large hotel chain) and caught the 6:00pm flight back to Honolulu. Overall we were very happy with this short sailing and everything Princess had to offer. The Emerald Princess is a very nice ship and if the price is right, we will return. As we try out different lines we are beginning to get a feel for the type of atmosphere we want. As a result, we now know what we do not want. Princess is now high on our list. Well done. Mahalo nui loa Read Less
Sail Date October 2018
I just retired, was looking for a short cruise on the west coast to celebrate. I've only been on one cruise and that was in the early 90s. I'm so glad I found this Princess Cruise as my party was treated like royalty. Crew ... Read More
I just retired, was looking for a short cruise on the west coast to celebrate. I've only been on one cruise and that was in the early 90s. I'm so glad I found this Princess Cruise as my party was treated like royalty. Crew members were all very nice and helpful, making this celebratory cruise fun. The activities and shows onboard were fun and entertaining as well as the excursion we took in Astoria. I would highly recommend this cruise. My only complaint would be that I found the food to be somewhat bland and mediocre. However, there was plenty of food if wanted. If leaving from Vancouver, arrive a day or two early, more if you wish and take advantage of sightseeing the beautiful city. I wish we would have arrived a few days earlier but still enjoyed walking the downtown area with the day we arrived ahead of time. If needing a reasonable priced hotel to stay, look at the Days Inn, Downtown as it is only two blocks away from the port, walking distance. Read Less
Sail Date October 2018
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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