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342 Princess Emerald Princess Cruise Reviews

I choose this cruise because wanted to do the Panama Canal it was our first time with Princess and will be the last time. The food was terrible with no variety with lots of junk food deep fried We like fine dining there were none ... Read More
I choose this cruise because wanted to do the Panama Canal it was our first time with Princess and will be the last time. The food was terrible with no variety with lots of junk food deep fried We like fine dining there were none It’s started at the airport pick up 3 hrs late and 2 hrs to embark cruise we were supposed to leave at 4 pm and left at 8.30 Very disorganized. They left people in line for 2 hr not even offering water or chairs for the elderly Wen we disembark to the island took 1.30 to get back on the cruise in Panama in a tender with a five minute ride they were very disorganized The service on the cruise was very good from the front desk to the restaurant very good service We talk to other people that took Princess many times and will not comeback on Princess simply because of their food is not the same they cut back Read Less
Sail Date February 2020
We really wanted to see Apia and PagoPago but these were substituted for Hilo and Kona. Had we wanted to see more of Hawaii we would have just booked Hawaii. We were also somewhat disappointed in the food, not what we expect from ... Read More
We really wanted to see Apia and PagoPago but these were substituted for Hilo and Kona. Had we wanted to see more of Hawaii we would have just booked Hawaii. We were also somewhat disappointed in the food, not what we expect from Princess. The Crown grill was a disappointment, filet was burnt, we didn’t say anything, by the time we saw the waiter, my wife had finished her meal. Share restaurant was delicious. Our cabin steward was very efficient and friendly. Crooners bar waiters were very efficient and friendly. Guest services is hit and miss, conflicting answers to questions, it’s in a bad location in the piazza (but then it’s like that on all Princess ships), when there’s entertainment in piazza it is difficult to communicate with crew - can’t hear them and I have excellent hearing but with accents it’s even more difficult and waiting in line, the smell from the casino is horrible. I’m especially disappointed and I understand why but when crew see people picking food from the buffet with their fingers eg French fries and eating it then going for seconds, or licking their fingers because a spoon dripped it disgusting, this should be better surveyed and passengers approached. Read Less
Sail Date February 2020
Tough to review what you have as a bucket list check off. But, the mold on this ship is out of controll. My eyes burned, my throat burned. I have no doubt this was the real cause of so many being sick on this ship. It was ... Read More
Tough to review what you have as a bucket list check off. But, the mold on this ship is out of controll. My eyes burned, my throat burned. I have no doubt this was the real cause of so many being sick on this ship. It was visual and the smell so strong in halls that I had to run through the halls. The consistent overcharging by Princess was a constant visit to the front desk. That said, many staff members are so wonderful that really made this trip very special I give 5 stars to many in Vines, casino staff and my cabin steward. The energy of the dance aerobics instructor was inspiring not unhealthy. To the best Room service delivery at sea I’ve seen in over 30 ships I’ve been on. Don’t place that on the food, it was the great staff. In the end bucket list checked Staff in many ways saved this trip Would I go on this ship again. Hard to say yes. My health is important too, the mold is beyond. And they know it. Read Less
Sail Date February 2020
We selected this cruise in order to escape some winter in Michigan. The sixteen sea days appealed to us. The schedule was changed in route and we were unable to visit American Samoa which meant we spent more time in Hawaii, Bora Bora and ... Read More
We selected this cruise in order to escape some winter in Michigan. The sixteen sea days appealed to us. The schedule was changed in route and we were unable to visit American Samoa which meant we spent more time in Hawaii, Bora Bora and Papeete. Still a restful experience. The response time of the Internet was reasonable but the system was unstable at times causing people to lose their minutes. For some reason the Internet policy was to deny restoring minutes if minutes were lost more than once. Yes, I lost my minutes twice due to a system problem. This provoked a confrontation with the Internet Manager who wouldn’t restore my minutes even though the problem was caused by the system's instability. This provoked a confrontation between Guest Services and the Internet Manager. I was told that my problem would be directed to higher authority for review. The next day I was informed that I would be granted unlimited minutes for the remainder of the cruise. I confess that as the dispute developed and I was getting the round around I became angrier and angrier. Clearly this problem could have been handled very easily if common sense had been applied. The Internet Manager might ha e been technically qualified, but he was woefully prepared for dealing with customer service interactions. Based on what I learned subsequently, neither he or Guest Service Staff had the authority to solve what should have been an easy problem to resolve. The quality of the food in the dining room on the hole was fairly good. Some entrees excellent, other entree’s not particularly up expectations. The menu would benefit some new dishes. With the exception of the problem previously cited, service staff did a very nice job. Entertainment on the ship was very good to excellent. Read Less
Sail Date February 2020
On the good side, the staff or crew was very friendly and courteous. Food was good as well as entertainment. On the bad: 1) the wait to board the cruise was ridiculous 2) once in our room, hours later, we found a dirty bathroom ... Read More
On the good side, the staff or crew was very friendly and courteous. Food was good as well as entertainment. On the bad: 1) the wait to board the cruise was ridiculous 2) once in our room, hours later, we found a dirty bathroom and carpeting, beds not put together. We complained. 3) went to wait until the room was cleaned, beds put together, carpet vacuumed and were told the room was sanitizer but carpet would be shampooed when at the next port. It never was. 4) there was a second set of bunkbeds folded against the wall, right under the left and right side of our bed, every time we got up from the bed we bumped our heads until we got used to them, except at night when waking to go to the bathroom. 5) when we complained We were told we would be moved, never happened. 6) the entire ship was very cold but guess that's to prevent viruses. However, that should be told in advance for those who packed to go to warm climates! 7) tours where expensive as where salon services and photos. Read Less
Sail Date February 2020
Getting on the ship was terrible, people were waiting over 2 hours just to get inside the building. They were only letting in 2-3 people at a time. The overall appearance of the ship was good. The food in the upstairs buffet was not very ... Read More
Getting on the ship was terrible, people were waiting over 2 hours just to get inside the building. They were only letting in 2-3 people at a time. The overall appearance of the ship was good. The food in the upstairs buffet was not very good. The dinning room had 2-3 good nights to choose from and the rest were not so good of choices. It's a good thing they have salmon on the everyday side of the menu, which we had most of the time. The activities on board were limited, mostly trivia. Other activities were scheduled at the same time so you had to choose which one to go to.. Entertainment was poor. The ventriloquist was the highlight of the trip, very funny. Other were opera singers and musicians. The so called comedian thought that swearing was funny-it is just a turn off. The front end desk is no help if you have a problem. The trip thru the panama canal was to be the highlight of the trip. The photo guy made about 40 people mad when he moved them all away from the front rail of the ship so he could take a couple of photos to sell. Some had waited there over an hour just to get the best view going thru the locks and when made to move at the last minute they didn't have much of a view. It shows that princess cares more about money than passengers. Princess makes millions but still tries to make a couple of extra dollars by selling a couple of photos than about passengers who paid a lot extra to see the canal. The internet was good but the windows in a lot of public rooms were so dirty that is was hard to see through. Most of ports of call had nothing there, so the ship sold a lot of tours. I wouldn't take this ship thru the canal again. Read Less
Sail Date December 2019
This was my longest ever cruise, at 15 nights aboard the Emerald Princess. I got to be reacquainted with the good, so-so, and bad in the 2+ weeks. Embarkation was a nightmare. The inbound arrival was 5 hours late in disembarking. Check ... Read More
This was my longest ever cruise, at 15 nights aboard the Emerald Princess. I got to be reacquainted with the good, so-so, and bad in the 2+ weeks. Embarkation was a nightmare. The inbound arrival was 5 hours late in disembarking. Check in actually stopped, as they had no place to put anymore people without violating the capacity for the fire escapes. Unfortunately, the Los Angeles vendor staff made very few announcements, and what was mad was in that condescending and shouting tone on the PA. After 3 hours of waiting, we boarded to find they didn't keep the dining room open, and that pushed everyone to the buffet. The captain apologized and issued all of us a voucher for $12.00. Being a Panama Canal cruise in early December, the median age was in the 70s. This is either good or bad, depending on your perspectives. The pools were never full, plenty of deck chairs, and never a line for dinner after 700pm! There were plenty of underused spaces on board, so finding a place to chill and relax was NEVER a problem. The Emerald Princess hides her 3000+ guests very well. The Sanctuary up front never seemed to have more than 10 people, regardless of the time of day. The rate is $20 for a half day, and $40 for a full. Great service and the staff will move you from sun to shade as you wish. Princess needs to fix the dreaded nylon curtain situation in the showers. My curtain had mold growing on the bottom. It was addressed immediately and replaced. Crown Grill was excellent, and worth the $29 upcharge in my opinion. The filet mignon was almost butter smooth to cut through! Service was spot on, with the waiter and maitre d checking in frequently. We had anytime dining, and had no issue getting a table for 2, or sharing. If we had a time factor to consider for a show, we let the waiter know in the beginning, and always made it out on time. The cruise staff was great, and truly seemed to enjoy their jobs! On a side note, this cruise did not push BINGO BINGO BINGO every hour like some lines (you know who they are)! [ ] There was a medical emergency on board after leaving Cartagena. Early in the morning a request was made for guests with a certain blood type and donor card to give blood. Mid morning the captain advised we would be diverting to Kingston, Jamaica and offload the ill person. About 2 hours later it was announced their situation was critical and they would be evacuated by helicopter. The crew was excellent on how this was handled! They had obviously trained for this before. Disembarking was rather painless in Ft. Lauderdale. Many were worried about a repeat of embarkation, which didn't happen. I purposely waited to write my review of this for a few days and let my thoughts and views not be so negative. Sadly, it wasn't the standard that I hold of Princess. It was obvious towards the end of the cruise when the staff started mentioning the guest comment cards and reviews. I don't believe in that type of implicit bias. I would have to think a little harder before I would sail on the Emerald Princess again. Read Less
Sail Date December 2019
Sailing through the Panama Canal was checked off my bucket list. We selected this cruise through a local travel agent (not our regular agency) because of the itinerary and the deal. We got a mid-ship, port side balcony cabin on B (11th) ... Read More
Sailing through the Panama Canal was checked off my bucket list. We selected this cruise through a local travel agent (not our regular agency) because of the itinerary and the deal. We got a mid-ship, port side balcony cabin on B (11th) deck. This was our first Princess cruise and we came away agreeing that it would probably be our last. But first, I will say some of what we did like about our experience. Our cabin was spacious and comfortable. The balcony was about 5' X 10' with two reclining chairs and a table. The bedding was very nice, we had a 46"-ish TV with good programming choices. It was quiet. Our Cabin attendant, Ernie was perfect. Food was good (we had only Thanksgiving dinner at our designated seating) and there were adequate choices. Dining room wait staff was very good. We thought the shows were some of the best and the 800 seat Princess Theater is a great venue. We enjoyed all our excursions and the narration as we traversed the Canal. The fitness facility was good and opened at 6AM. We spent over $1000 on spa services and we enjoyed our time there. We were very fond of some of the crew. Which brings me to my first and biggest complaint, most of the crew seemed disinterested and unenthusiastic. In the interest of healthier eating and for flexibility, we ate almost exclusively in the buffet, generally two meals per day. Most times we got our own coffee or water and were never offered refills. More than once we had to roam around searching for silverware. All staff there were robotic, overwhelmed. We tried to eat at the Salty Dog on the pool deck one night. We and another couple right after us, left when we we not even given eye contact after quite a while. Buffet again. As one moves around the ship you get the impression that a lot of the crew is not happy. On the other hand the Cruise Director and her assistant were over the top, too hyped with too many questions. "Are you this?" " Did everyone have a that?" If WE aren't enthusiastic, the questions are re-asked. With about a week left, I decided I was not answering any more questions. A few days into the cruise we were in bed at 8:30PM when someone we hadn't seen before came to our cabin to "disinfect" it. My wife sent them away of course. I can't say we ever were disinfected or what we may have been living with. We wasted a lot of steps trying to find where we were supposed to be beginning with the obligatory muster which began about 30 minutes after we were allowed to board at 4:30. We somehow used the wrong entrance to several things so that nobody knew we were there or, so that we often didn't know what was going on. For excursions we had to assemble way earlier than we needed to. One was at 7:15AM and it was an hour later when we were on the bus. I would like to have that hour at 7:15AM. On ocean cruises these days, you must know that you are a captive sales prospect but we felt like there was too much selling on this one. If you don't use the dining rooms there really is one other place to eat unless you want to pay extra. Shellfish or BBQ? Extra. Want a big hamburger or a steak? Extra. We paid $419 for use of the thermal spa and a quiet pool area but never found a place to sit at the pool. Most times we went to use the spa there was no space for us. I think we were able three times. The woman managing the spa was visibly money motivated (observing her with her staff) and she often bordered on rude with us. It was from 7AM when we vacated our cabin until around 11:30 when we cleared customs (that is the fault of our US government and not Carnival Cruise Lines). Probably, though during that time when we were in close proximity with hundreds, we both got nasty colds with extreme chest congestion. We left the ship Tuesday morning. Thursday evening we were fully sick and still are a week later. Many people were handling beverage containers, wandering around in a lounge area and changing seats. There was no hand sanitizer, no sanitary suggestions. We think we picked up the colds there. So, on balance we had a nice trip but we believe other cruise lines have been better. Read Less
Sail Date November 2019
Chose this cruise because of great port diversity: Rome, Kotor, Dubrovnik, Athens, Santorini, South France, Barcelona, Morocco and more. And Because we always have enjoyed Princess and specifically the Emerald. Room was great, see ... Read More
Chose this cruise because of great port diversity: Rome, Kotor, Dubrovnik, Athens, Santorini, South France, Barcelona, Morocco and more. And Because we always have enjoyed Princess and specifically the Emerald. Room was great, see below. cabin steward outstanding. Ship has been updated nicely. Service in main DR was outstanding. Unfortunately the food was terrible! which was a big disappointment for my three travel companions and me. I have been on 48 Princess Cruises, and the reason we have gone so many times over the last 30 years was because we always loved the cuisine. Princess always had a good amount of Italian influence in the menus and food prep, now it appears to be influenced by English and Australian chefs. Menus were unappealing. Beef in the DR was very tough. Marinara sauce for Pasta and Pizza was terrible, so that knocked out choices we normally would have liked. Sent several meals back which is not something I have done in the past. Many dinner choice felt like they were a lunch choice. I feel like Princess is trying to attract new clients with their new menus and themes, but may loose their solid base, if the food continues in this direction. Waiters were outstanding, but the food they could not do anything about. Ports and shore excursions were great. Two production shows were great, two were boring. Comedians and Vocalists average other then Steve Kellwodd who was great. Love Lado strings duo in atrium every day. Enrichment lecturer was very good. Have a few more Princess cruises booked, hope to see an improvement. Read Less
Sail Date October 2019
In our experience cruises are good, better, or the best. This cruise was on the lower end of good. The itinerary was great, but some of the staff seemed to be going through the motions at the end of a long Mediterranean season. We ... Read More
In our experience cruises are good, better, or the best. This cruise was on the lower end of good. The itinerary was great, but some of the staff seemed to be going through the motions at the end of a long Mediterranean season. We missed the smiles and sparkle we saw from the crew of the Pacific Princess, which we were on less than a week before this cruise began. Examples include: • the coffee guy in the International café who clearly did not want not be there and grunted at you when you ordered coffee, • the barman in the Explorer’s bar who gave us an environment lecture when we simply ask for a straw to stir our drinks and he complained that we should get glasses for the mini bar in our cabin from our cabin steward rather than him, • the deck attendants, one of whom was leaning on a squeegee broom having a chat near a big pool of water on the deck and then moving off without making any effort to remove the water, and • the breakfast dining room greeter who stood at the front of the line instead of at the end to tell people where the two only versus shared table queues should be, which resulted in confused guests. Individually these are all minor concerns, but collectively it has an impact on your impression of the crew. Most of the above issues were addressed a few days into the cruise and the overall service was better in the second half of the cruise. Nonetheless, first impressions count. An additional note on the environment and straws issue. Nearly every day of the cruise we get printed Effy, Spa and Art Auction notices, most of which go straight in the bin. If Princess cut back on these notices they could afford to provide a few paper straws without destroying the environment. The cruise did not start well when we discovered that more than 15 of the wines on the wine list in the main dining room were not available. Initially we were told that the wine was not on board, but had not been found or input to the ship’s inventory system. It took two more days before they admitted that the wine had never been loaded on board. Note to Princess, missed shipments happen, just tell us what happened, do not make things up that you have to later retract. The food in the main dining room was average. The beef dishes were good but anything else was lacklustre. Nearly all the meals were tepid rather than being hot. On several occasions our table (which consisted for 4 couples of different nationalities) had to send dishes back. One notable example was lobster night. To begin with most of the lobsters delivered were only the size of a large shrimp meaning additional lobsters had to be ordered and the green coloured risotto it came with was simply not edible. Room service was another issue, our record for waiting on the phone was 45 minutes over three calls until we gave up. I say three calls because after getting a’ we will be with you shortly message ad infinitum’ we would then get a ’please ring back later’ message and then the phone would go dead meaning we had to remake the call. I also do not understand why Princess used the Piazza rather than the Princess Theatre for folkloric events. These shows were always well attended but only about 20 per cent of the audience could get a seat, a further 20 per cent could get an unobstructed standing view and the remaining 60 per cent had to put up with obstructed or no view at all. The end result was arguments between guests re obstruction of views, thoroughfare access, and seat stealing. All this with no evidence that any of the staff were interested in policing the area while everyone was jostling for positions. Enough of the negatives, the above faults aside we still had a good time and some members of the crew did put in a great effort. We really enjoyed the wine blending experience we had in Vines. This was new Princess experience for us and the concept is very good. The Vines manger, James, was an excellent host and the table size of 8 made the experience an intimate one. Our cabin steward Frank was also outstanding. He met all our requests with a friendly smile and kept our cabin in great condition. We had a mini suite and, although it is showing its age a little bit it was still to the standard we expected. The gym and other common facilities of the ship were kept in a very clean and tidy condition. There was an outbreak of Noro virus on the ship and I have to say the ship handled the containment and ultimate defeat of the virus in a very proactive way. The Captain gave us daily reports on what was happening and the staff put in a monumental effort to clean and sanitise the ship both inside and out. The entertainment was ranged from good to excellent. The stage show, ‘Magic to Do’ was excellent and the comedian Steve Bruner put on a great show. The resident band, Topaz was also great. They played a variety of music styles and the music and vocal standard of the group was exceptional. The cruise director staff were always enthusiastic and energetic. Alex and Amy were particularly good. The outstanding part of the cruise was the itinerary. We hit nearly all the good spots in the Mediterranean and did a mix of private and ship tours. We had the best experiences doing private tours of Valetta (Malta), the Amalfi Coast (from Naples), Tuscany (from Livorno), and a foodie walking tour in Palermo (Sicily). Ships tours of the Parthenon, Santorini and Olympia were very good. The poorest experience we had was a ship tour from Rome billed as being an Olive tasting experience. This involved a long drive through the countryside, the guide telling us about an amazing set of engraved tombs dating back centuries that were in a town we drove past. We arrived at a farm with one olive tree for a very mediocre lunch that featured one dish with non-descript olive oil. We had expected to taste different olives at the very least. In summary a good, but not great cruise. Read Less
Sail Date October 2019
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff ... Read More
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff were very good with the exception of the front desk personnel. If you have an issue, be prepared if you speak English they may not understand you. For the price of the cruise, the trip was great. There were plenty of chairs available on the deck for sun lounging. Entertainment was good and had a nice verity of shows. The Gastropub was excellent, don't waste your money on Share by Chris Stone, selection not very good. As a premium class guest with Princess, embarkation and disembarkation was great with little or no time spent on the process. Some of the ports (Malta) the ship could have spent more time at rather than the Greek ports. Read Less
Sail Date September 2019
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. ... Read More
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. Suggest, it would be to stop nickel and diming people with stupid drink packages!!! How ridiculous to offer a water and coke package which only serviced INSIDE or Outside your cabins. It was, like much of the programs...petty. nightly entertainment limited to early only crowds. After 9pm, there's few options. The best experience was in the spa where I got 2 treatments that were e excellent. I did pass on the $60.00 manicure tho. Placing an automatic 15% gratuity was insulting. Lastly, as most cruises, the food is bountiful however what's the purpose of having different dining rooms if you're serving the same menu in each? Where was the variety? Even the 2 additional restaurants you had to pay additional for had pretty much the same menu as the others. Simply unimaginative and a basic 3 1/2 star cruise line. A touch above costa and same as NCL. And don't waste 2 days at sea just to get cheap fuel in Gilbralter ! Read Less
Sail Date August 2019
This was our eighth cruise with Princess and probably our last ... The Emerald is12 years old, and it shows: the cabins need refurbishing, although the carpets have been replaced recently, the main areas are in better condition and the ... Read More
This was our eighth cruise with Princess and probably our last ... The Emerald is12 years old, and it shows: the cabins need refurbishing, although the carpets have been replaced recently, the main areas are in better condition and the buffet area has been totally updated.. However this ship needs a major overhaul mechanically as it vibrates a lot (confirmed by a crew member). A number of passengers, including my husband and I, found the vibration in our cabin unbearable at times, we tried to relocate but the ship was fully booked, never encountered this before on a cruise ship, maybe a ferry ... The food was pretty good in the dining room and the buffet was very good too although there were no theme nights for Greek food which would have been nice. In general, the entertainment was okay; 2 comedians, one American (excellent) and a young Brit (improved second night). Tried a theatre production, bit lame for us ...not into Trivia or bingo or gambling .... The excursions were very good although expensive,, we do our own thing as much as possible... sadly we were not able to visit Mykonos due to high wind and spent the day at sea in a force 8 gale, really unexpected... All in all loved the cruise, despite not being able to sleep properly for 2 weeks, my advice would be to book with the newer “Royal class” ships like the Regal or the Royal and stay away from the older ones ... Read Less
Sail Date August 2019
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they ... Read More
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they were not knowledgeable or not feeling to assist or they were tired. At least the one who was helping us. Food was average quality, we return our food back in the dining room because it was not cooked and or was not prepared right. Our waiter in dining room was a very nice guy. Fitness center was clean but they were permitting kids in the center, kids were all over on the equipment creating a danger first to them and others. The cruise company leave the responsibility on the parents. Entertainments were not as interesting as it should be at least to our test. Maybe some customers that have not seen other cruise ships was satisfactory. Read Less
Sail Date August 2019
Chose the cruise because the price sounded good and was "inclusive". Was disappointed certain cities and port fees were added to the trip and the way it was presented and the experience we had. Excursions were not what was ... Read More
Chose the cruise because the price sounded good and was "inclusive". Was disappointed certain cities and port fees were added to the trip and the way it was presented and the experience we had. Excursions were not what was expected and not what I thought they would be and the cities were not tourist oriented and only wanted the tourists dollar. Socialism has ruined these countries and it shows it: no park benches to wait for a bus, charge for public bathrooms, bothered by street "vendors" not being chased by police, trash in the streets and next to restaurants, terrible roads in cities, every restaurant charges like they are Michelin operators ( don't even get bread for your meal but are charge if you want some. Also be aware that the charges upon debarcation include VAT taxes in certain cities and also port taxes in some places that appear on your bill. Do not appreciate wanting a daily charge for the internet ( all American Hotels have FREE internet and the hotels in Europe). Did not appreciate no seating in the World Market: go in, get your food, and then look for a seat and then wind up upside to eat with cold food! Being charge extra for the 2 "special restaurants", having the cruise lines saving money on these venues and also when people are on their tours do not eat on the boat so there again, they save money. Putting water bottles in your room with a sign for purchase on them! Sold as a seven day cruise and never told that you could go for another 14 days: poor marketing on the operator. On our flight over could not sit with my wife and coming home, supposedly, my reservation was canceled. Read Less
Sail Date August 2019
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on ... Read More
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on board packages being altered on the day we were booking them. However, we were determined to enjoy the holiday and we did. The ship in our opinion is very good, with majority of the staff being friendly. We did find the muster station drill a little bit cringeworthy and reminded us very much of Disney, and not in a good way. The food in traditional dining was okay, but if it was not for the staff, we would say the experience was not great. The buffet during the day we found to be good, clean and efficient. The cabins were kept very clean and we liked the fact we could have the balcony dividers open allowing for an open area for our family, which worked very well. My father was 80 during the cruise and we booked to go to the Steakhouse. Big mistake - wines were out of stock, poor service and food, and the whole atmosphere was not what we expected. Diners were there at 930pm wearing pool attire and sun hats, whilst we had dressed formally. Entertainment was good, pool areas were good, bar service was good. We had prebooked the soda package but not convinced we were not always charged for soft drinks as they do not give you receipts. The demo with the chef and maitre d’ was very good and funny. The tender at Kotor was a shambles with us having to wait for over an hour to get off. Had we known the length of time, we would have arrived earlier. On the return, they had run out of drinks and cloths despite standing out on quayside in the heat and they knew how many people were still not on board - they seemed ill prepared. On the morning of disembarkation, why are most lifts not working? They all were reserved which is crazy when you have elderly relatives. We did not do any ship excursions as learnt our lesson on previous occasions - always book your own! Our cabins were right by the laundry - noise was not an issue at all. Perfectly happy with cabins. We all enjoyed the cruise itinerary and particular pleasures were Pompeii, Mykonos, Chania and Athens. A good, family holiday and felt safe and happy at all times. Would I go with Princess again - possibly but not overwhelmed and would think twice. Read Less
Sail Date July 2019
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries ... Read More
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries from other cruise lines. Their overall standard has certainly slipped in this time I have seen reviews from other cruisers with an opinion very similar to some of our . The ridiculous charging for bus transfers to get you from the port if you hadn't booked one of their excursions. EXCURSIONS were well over priced More so than in the past. Internet was very highly over priced and ate up your package very quickly as they were slow in loading, however we did discover that some PC were always being occupied because they were fast operating ENTERTAINMENT was certainly not up to a high standard on a 14 day cruise to have the same entertainers performing the same acts or songs repeated in the same order was very disappointing they need to take a look at what the opposition cruiselines are doing give me Royal Caribbean Cruiseline entertainment any day it is far superior. Princess nedd to be changing entertainers not using the same ones throughout a 14 day and 21 day cruise. The Sounds band was excellent, but too loud especially in open areas. FOOD The buffet with the idea of having cutlery on the tables and the food had a great variety I wish I could say the same about the main dinning rooms who had a repeated menu every seven days. Part of enjoying a cruising is the main dinning rooms variety and the Captains Welcome and farewell dinners of which have gone it is just like a normal night no lobster tails just a normal menu with the Bomb Alaska offered as a dessert is the only thing still offered on the last night. We shared a table by accident with an American couple accident several times and they had been on a long cruise on the same ship in February and said there was none of this repeat entertainment and menu every 7 days they were discussed. If it was a cruise over 18 - 21 days I would expect the menu to repeat. FORMAL NIGHTS We got information with our cruise papers there would be 3 formal nights on a 14 night cruise but when we got on board we discovered there were 4 formal night which is ridiculous considering cruising is now taking the more casual approach to what it use to do years ago. It appears they are cutting costs and not keeping up what use to be their good standard which is a shame as it doesn't exactly give first time cruisers a good impression and does leave you thinking what will my next cruise with them be like or do we have to do a short 7 day cruise which we don't like to avoid repeats Read Less
Sail Date June 2019
We chose this cruise for the full Panama Canal transit. We were on board for the first 15 days from LA to Ft. Lauderdale. The ports visited were Puerto Vallarta, Huatulco Mexico, San Juan Del Sir Nicaragua, Costa Rica, Panama, full transit ... Read More
We chose this cruise for the full Panama Canal transit. We were on board for the first 15 days from LA to Ft. Lauderdale. The ports visited were Puerto Vallarta, Huatulco Mexico, San Juan Del Sir Nicaragua, Costa Rica, Panama, full transit of Canal, Cartegena. This was our 12th Princess cruise and as usual embarkation was smooth and efficient. We enjoyed all the ports and took several excursions - more on that later.The ship had just come out of dry dock. Our balcony cabin was fine except that the balcony had numerous paint chips/rubber pieces all over. In order to get the door to lock we had to slam it. Numerous problems with elevators, laundry facilities didn't work, problem with toilet that was resolved fairly quickly. The food was just ok except for the Crown Grill which was excellent both times we went. Buffet was lacking in selections the few times we ate there, dining room ok, enjoyed the triple smoked burger at the Salty Dog Grill, wanted to go to Planks for the BBQ but was closed the several night we wanted to go. The service in dining room was wonderful, our sever was organized, efficient and very funny. We ate about 1/2 our dinner meals there. Bar service in Crooners was excellent as well. Entertainment was not bad, the production shows ok, comedian was fine, several guest entertainers were fantastic and a few others I could have skipped. Crooners pianist fine, the party band was ok but the other 2 entertainers were ones we checked out once and that was it as didn't enjoy. The destination speaker was outstanding, the other speaker Leo Rossi who talked about his time in rock/roll was interesting. The really ugly part of the cruise were the shore excursions and the staff there. Our Puerto Vallarta excursion was a big disappointment as we only did 1/2 the tour and spent the last 15 min listening to our guide give a sales pitch for his products. We complained to desk and asked for a 50% refund. It took 4 days to hear back and after several lies they refunded us 25%. That was bad enough but the whole fiasco that occurred with the Costa Rica excursions is unforgivable. Except for tender ports we have never met on board somewhere before getting off for an excursion. For some reason this cruise we had to meet in the Princess Theater each day BUT there was no organization, no stickers or tours sitting together. For Costa Rica they had 1 gangway open and lost control as we were all leaving for excursions in long lines, people merging in from all over. We were in the 4th row of Princess Theater - made it to our bus but had to wait over 90 min for everyone to get there due to fiasco. Many people stood out in heat for over an hour, tours were cut short because they started too late - just a general incompetence. People complained to the desk but nothing happened - no apology letter, nothing - no acknowledgement of mistakes or loss of control. Just ridiculous. So bad that for last week of cruise it was a continuing topic of discussion everywhere. I filed a complaint with Princess upon returning home, they responded but all I heard during phone call was excuses - not a real understanding or comprehension of what had transpired. Disembarkation was fairly seamless despite a bit of confusion with the transfer buses. Overall despite everything we enjoyed the cruise but don't think we will be sailing Princess anytime soon as this definitely didn't live up to expectations based on our past experiences. There are other cruise lines such as Celebrity that have better customer service in my opinion. Read Less
Sail Date April 2019
E733 Suite: Great view back of the ship. Suite class has free unlimited laundry service, exclusive great breakfast daily at Crown Grill, one time bar set up, large balcony/room Crown Grill and Share: food and service excellent Salty ... Read More
E733 Suite: Great view back of the ship. Suite class has free unlimited laundry service, exclusive great breakfast daily at Crown Grill, one time bar set up, large balcony/room Crown Grill and Share: food and service excellent Salty Dog: dissapointing Club class dining: excellent service, food menu is the same as regular dining room but it has additional one dish they cook in the dining room/not by table side, generally food is awful! Lido deck food: poor selection, poor set up, not a pleasant experience up there. Suite in room dining: still limited choices like sandwiches and burgers etc, better than regular cabin room service menu. Laundry service: slow, usually take about 36 hours Ship itself: average.... Entertainment: very limited, usually evening entertainment compose of solo entertainer in the Princess theater, lots of comedians and magicians! 15 nights cruise, had 3 production shows. Staff: good cabin steward, work hard...but there are little more than few that not working, like seeing one by our cabin sitting on the floor everyday..hiding away! Internet: very slow Spa: very high pressure selling, after my massage I was pressured to tip more on top of mandatory 15% included. Share and Crown Grill...Excellent food and service. Read Less
Sail Date April 2019
We chose this cruise because friends of ours saw it online and wanted to go to Hawaii. We departed from San Pedro. Departure was great. Long Beach is lovely. We were on board in no time at all. Smooth sailing! Weather was not the best, ... Read More
We chose this cruise because friends of ours saw it online and wanted to go to Hawaii. We departed from San Pedro. Departure was great. Long Beach is lovely. We were on board in no time at all. Smooth sailing! Weather was not the best, very cold in California. Disembarkation was also not a problem. Princess does that well. The ship was not in top form. The hot tubs had barely any jet power and were very old - definitely time to replace them. The ship itself was fine but very dated and the furniture in the Piazza was old and torn and stained. The Explorer's lounge was actually disgusting and had stained chairs that had lost the padding in the seats. I could smell urine at times. There is very little room there and I found this true in the theatre as well. If you don't go 40 minutes before any show you won't get a seat. Still we were on a cruise so the basic run down state of the ship did not have any effect on our fun. I found the buffet to be overcrowded and we were herded into areas at different times and could never find any seats. The furniture here was old and sticky too. I did not like the vibe there. The pools were great. I was in them a lot. Clean and well kept. They were semi warm as well. Lots of room on the deck to sun. We really did not have to wait for chairs out there much at all. The entertainment staff were great. They had me laughing more than once; Cruise director Duke and Asst Director Mark were fantastic. Lots of fun. I miss them a lot. They were very interactive with the staff. Empara from Chile was so funny. She was really fun to interact with. The service was okay. Lucy in the Explorer's lounge was great. Our room Steward was good, but he looked rushed and not really too friendly. He gave good service though. The ports were amazing. I mean its Hawaii right? But Ensenada was fun too. We did a whale watch in Maui and that was fun. We did the tour of Pearl Harbour which was nice but I was not aware that it would be extra to tour Big Mo. Our cabin was not quiet. We were right under the lido - neptune pool, and next to storage mid-ship and we heard loud bangs very early and late. One night they were power washing the pool decks and it was very loud. The sideways inside rooms are wonderful though. Big, roomy and lots of storage. Overall the trip was fun. The dining rooms had good selections. The waiters were good but once again, seemed rushed. I had the overall sense that Princess is trying to cut back and even the International cafe seemed to have less choices, as did the buffet. Read Less
Sail Date March 2019
We chose this cruise to travel to Hawaii. Being our first timebto Hawaii we wanted to see more than one island. At the time of this booking Princess was the only cruise line we could find that sailed round trip from California. We ... Read More
We chose this cruise to travel to Hawaii. Being our first timebto Hawaii we wanted to see more than one island. At the time of this booking Princess was the only cruise line we could find that sailed round trip from California. We had a decent time but the entertainment onboard was awful especially the Atomic Party Band. The entertainment of various classes like Spanish lessons and ukulele lessons were awesome. The cruise ports were really good but not enough time at any port accept Honolulu. An overnight stay in Honolulu would be more than perfect. The crew were friendly and nice. The Casino was tight. Not a lot of winners. More losers than winners. Getting on and off the ship was a breeze. We Boarded at 12:30pm And was able to go straight to our cabin. It was good to be able to check into our room immediately. Great way to travel to Hawaii. Read Less
Sail Date March 2019
To see four islands and cruise the ocean blue! I wanted to relax and see Hawaii with my spouse which we did but I expected there to be professional entertainment of a much higher level. I think BINGO was too expensive and trivia got ... Read More
To see four islands and cruise the ocean blue! I wanted to relax and see Hawaii with my spouse which we did but I expected there to be professional entertainment of a much higher level. I think BINGO was too expensive and trivia got boring. I did enjoy the chef demonstrations and all of the food. The game shows were fun. The Beach Boys guitarist should stick to music and forget comedy, that was not good. The big production at the end was not impressive at all, sorry. Thank goodness our room was near the exercise equipment, but charging for Yoga is not worth going. High end on-board prices for low end receivables in my opinion. The best thing was whale watching. The worst thing was the last second cancellation of our Kauai helicopter excursion which we looked forward to for months. The best part was we were with family and not alone. Read Less
Sail Date March 2019
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and ... Read More
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and stayed at the Crown Plaza in Redondo Beach, nice hotel and staff. Nice pier to hike around with good seafood to boot. We took an uber over to the Reagan Presidential Library and enjoyed it very much. Worth checking out in beautiful Simi Valley. The Emerald Princess was going for an 18 day re-fit at the end of this cruise, and it was very much due. I will commend the vessels maint. crew for constantly painting and varnishing whenever the weather permitted. I was told the buffet dining rooms were getting a complete makeover. Also, a new medallion system would be used for passenger access. Embarkation was a breeze, well organized, everyone was very helpful. The entire process took about 20 minutes and we were in our cabin. We booked very late so the best we could do was a room (E311) with an obstructed view on Deck 8. The room was not as big as the new cruise ships, but clean and well maintained. Bathroom and shower were on the small side but what I expected on a vessel built in 2007. Our cabin attendant Nester kept the place spotless the entire voyage. Although the view was obstructed you could still see the ocean going by. On the down side, since the window doesn't open the room can get a bit stuffy at times. For lunch we ate at the Horizon Court Buffet the first couple of days. You won't starve, but just your average fare there. About the 3rd day we started having lunch at Botticelli's on Deck 6 Aft. It was set up for open seating just for lunch and the food was better. For supper we ate mainly at Michaelangelo's and Da Vinci main dining rooms. The menu's between the two really didn't change much, so after three days at sea the food was not so good. I will say they know how to cook Salmon to perfection, but after many, many Salmon suppers I won't need to eat it again for quite awhile. One item that didn't sit well with me concerning the menu was the "Side Menu" with the higher end items (Maine lobster, steaks, ect), at an additional cost. We both loved getting our morning coffee at the International Cafe on Deck 5 Piazza for a small fee. And their freshly made sandwiches and pastries were always excellent. We had "anytime" seating for the main dining rooms and almost always sat with other couples and got to visit people from all over. I would say most of the crowd on this ship were in there 70's to mid-80's. A very nice group of people, we felt young being 56 and 65. We only took two of the offered excursions because we were meeting family on two of the islands. The whale watching in the bay at Maui was great, Humpback Whales that seemed to be everywhere in that bay. It was fun! There wasn't a cruise ship dock there so we had to us the ships Tenders. Added a few minutes getting off the ship, but no big deal and it was kinda fun. We took the wine tasting excursion during our stop at Ensenada, Mexico and absolutely loved it. Well organized and very smooth. They gave us two free bottles of wine and we couldn't be happier! We only attended one show the entire trip, for about ten minutes the first or second night. We were content sipping on wine and finding cozy spots on the ship to kick back and read. We probably won't do another Princess cruise based on the food issues. We just got spoiled on Celebrity. The crew on this ship went above and beyond to make you feel at home, we especially liked the "Main Dining Room Singers"! Disembarkation was smooth, we caught an uber to John Wayne Airport, no problems! We volunteered to give up our seats and ended up staying another day in Santa Anna, so we visited the Nixon Library in Yorba Linda. Another day well spent. Read Less
Sail Date March 2019
Hawaii always sounds great, especially in February. Well we can't control the weather, but the ocean was terribly rough going so the pools had more water on deck than in them. Actually the pools were closed several days because of ... Read More
Hawaii always sounds great, especially in February. Well we can't control the weather, but the ocean was terribly rough going so the pools had more water on deck than in them. Actually the pools were closed several days because of the waves and weather. Movies under the stars had to be attended while wrapped in layers of blankets and hoodies. Had I noticed the Hilo port on the itinerary I probably would not have chosen this cruise. It had little to offer as the Kona side is so much more port friendly with lots of things to do right close to the port,. Hilo was totally under construction which made it rough to make the minimal walk into town. Having been to Hawaii 5 times, I would not recommend cruising as a way to see the islands. Staying there for at least two weeks and doing an island hop on a small plane, renting a car, and doing all the island things would be my recommendation. Embarkation and Disembarkation went extremely smooth. Entertainment was less than fabulous most nights, but the piano player from Las Vegas was awesome. Service was impeccable. The cabin steward and wait staff in our dining room were 5 star. Cabins were kept clean every time we left the room. As far as the food, I would not order beef or fish again. The beef was tough as was the lamb. Fish was very dry. I began ordering the shrimp meals or chicken on a daily basis because of the quality of the other. I would never take this cruise again with 9-10 days at sea. I enjoy the ports with time to discover them instead of rushing to get everything in in a few hours. Read Less
Sail Date February 2019
Leaving from San Pedro was great----no flying so easy in and out. Embarkation was a breeze. Staff friendly enough. Cruise director did her very best. Food in dining room and in the buffet not so good. the Emerald really needs a new ... Read More
Leaving from San Pedro was great----no flying so easy in and out. Embarkation was a breeze. Staff friendly enough. Cruise director did her very best. Food in dining room and in the buffet not so good. the Emerald really needs a new Chef! Food was blah! Dining room staff---especially the head waiter Edgar Vega was excellent and made up for it. He is a rock star! Entertainment was just OK they could step it up more......especially on this cruise to Mexico. It was good----but not over the top like other cruises. The production shows really need to some into the new century! Very dated. Overall rating....I give it a 7 out of 10. This is a good family cruise with many pools and activities for all to enjoy outside. Outside dining is good with pizza and hamburgers for the kids to enjoy so there are some pluses and of course movies under the stars which is a nice touch. Don't forget, if you are looking for more of a dining experience, the ship does have three specialty restaurants. High end and only $29.00 per person. well worth the experience. Bon Voyage Read Less
Sail Date February 2019
Emerald Princess Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.0 3.9
Shore Excursions 5.0 N/A
Enrichment Activities 4.0 N/A
Service 4.0 4.2
Value for Money 4.5 N/A

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