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1 Helpful Vote
Sail Date: December 2017
South America was one of the last places on our to-cruise list. Was a mini-disaster. The ship was packed with rude people. Lines everywhere for everything. Loud people. Line jumpers. Angry, politically intense people with ... Read More
South America was one of the last places on our to-cruise list. Was a mini-disaster. The ship was packed with rude people. Lines everywhere for everything. Loud people. Line jumpers. Angry, politically intense people with election-night hangovers ready for a fight. Hall running kids. Hallway blockers slowly and aimlessly walking, weaving back and forth, arm-in-arm down hallways. A zillion scooters driven by food-crazed grossly overweight people going back and forth to the buffet. The weather was cloudy, chilly, and rainy forcing people inside where they clogged up every hallway. Excursions were way over-priced. Typically $150-$250 for drive-a-rounds hitting a few tourist traps. Food was bad. Breakfast was terrible. Dried out cold scrambled eggs. Two day old tough pancakes. Tasteless oatmeal. Good fruit selection. Pastries same everyday. Gave up on it 2 days into the cruise and ate cold cereal with banana. Pizza was really bad. Burgers, hot dogs, etc. were good. On the plus side. Best service by dining room and room steward staff ever. Decent ice cream. Officers were semi-rude. One wildlife announcement the entire cruise. The bridge evidently didn't see that large pod of whales we went by at one point. Entertainment was mediocre. Daily activities were jammed packed with ship's money making efforts. Hallways were semi-blocked daily with tables loaded with jewelry, clothing, cameras, etc. for sale. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose Princess because of prior positive experiences on other ships like the Royal and Regal. We sailed 25 times on Princess before this cruise. We paid a premium for the full South America cruise. Unfortunately the ship was ... Read More
We chose Princess because of prior positive experiences on other ships like the Royal and Regal. We sailed 25 times on Princess before this cruise. We paid a premium for the full South America cruise. Unfortunately the ship was disappointing compared to other Princess ships. Embarkation was smooth and fast. My stateroom was outdated and worn. The carpet was stained and old. The bathroom was worn out and old. The hot water was not working and it took five days for them to fix it plus four different technicians to verify that it was broken. The TV was old and did not have any on demand capabilities. I remember sailing on ships in late 2000’s with on demand TV so it was shocking this ship did not have it. The hallway carpeting was also old and stained. The only evidence of updating was the dining rooms and main atrium. The food was the worst I ever experienced on Princess. The beginning of the cruise was worse. The portions were tiny and quality poor. Shockingly, Princess did away with the wine package on this cruise. After restocking in Chile, the food was markedly better. The service was good and the wait staff always tried to make you happy. The specialty restaurants were good but now the Crown Grill charged an extra $10 for surf and turf. Share restaurant was good but not worth $39 per person. I miss the Italian restaurant. The Horizon Court was packed for breakfast and it was hard to find seating. We did the sit down for breakfast after looking for seats the first week of the cruise. The entertainment was average. I wish they showed more movies in the theatre on sea days. The casino was fine but newer slots and a more upbeat casino staff would have made it a better experience. The shore excursions were extremely overpriced on the ship. There were always long lines to ask them questions. The same tour prearranged online before the cruise was 2/3 cheaper then the cruise ship. Tendering in Cabo took too long. Even after four hours you’d still needed tender tickets. The tendering to return to the ship in Chile took over two hours in line. The internet was so slow, I don’t understand why Princess even offers it. Most people complain about it. I don’t understand how speeds have decreased over time. Don’t waste your money in buying it. I get 250 free minutes and most times it took more then 10 minutes for an email to send. Disembarkation in Buenos Aires was a breeze. Overall, I was extremely disappointed in my cruise based upon the price paid. The Emerald Princess felt so outdated and old compared to the Regal, Royal and Pacific ships. There is no excuse for Princess not to update the rooms, TVs and provide the same quality of food as compared to those ships. I would not sail on the Emerald Princess until those items are addressed. Plus, I will research each ship more next time. Before this cruise I was expecting the same quality on the Emerald as other Princess ships. Read Less
Sail Date: December 2017
Interested in the ports of call. They were ok but, not ones I would definitely return to. However, we did stay a few days in Santiago and enjoyed it there. The entertainment was fine, different than on other Princess ships, were ... Read More
Interested in the ports of call. They were ok but, not ones I would definitely return to. However, we did stay a few days in Santiago and enjoyed it there. The entertainment was fine, different than on other Princess ships, were enjoyable. Food was good, I think on the salad bar in Horizon it needs to be better organized. Room Steward I had, Joseph, was great. I was disappointed with the Chanukah dinner they had. They should not have told us it was a dinner because all they had was potato latkes an donuts, we then had to go to dinner which this was at same time as our normal dinner seating. The person that did the service was good. I was pleased overall with the cruise. We had a problem with a tour however, Excursion Desk took care of that and refunded everyone some money because of the problem unknown to them. Read Less
3 Helpful Votes
Sail Date: December 2017
We wanted to go to Machu Pichuu, and the the tour company who handled this 72 hour excursion was wonderful--pricey but worth it. I wish I could say that about the rest of the cruise. My husband and I have been on 60+ cruises between ... Read More
We wanted to go to Machu Pichuu, and the the tour company who handled this 72 hour excursion was wonderful--pricey but worth it. I wish I could say that about the rest of the cruise. My husband and I have been on 60+ cruises between us, from the high end (Regent, Oceana, Asimar) to the low end (Carnival). This was our first (and last) Princess cruise. Some of the reasons include: mediocre food (my generous description, my husband called it terrible. Cheap, tough with grissle cuts of meat, dinners and soup served cold (had to be sent back 3-4 times).Soups were mostly broth with barely visible pieces of vegetables. (Once they had wonton soup and all four of us at the table had zero wontons in our bowl of soup. Don't know if they were never there or others fished out all the wontons. Once I told the server the olive oil bottle was empty. He just removed it without replacing it with a full one. When the nut bowls at breakfast were emptied, they were not replaced. We got mixed messages from staff at the service desk, and once they said they would get back to us and never did. At one point, they couldn't find our passports. I joined a book club and about 30 of us were given the same book to read, but there was no follow up meeting scheduled for us to discuss it! We ended up leaving out books on a table in the library as there was never anyone there to check books in or out or get information from. Erroneous information was published in the daily newsletter. Formal night was a joke. My husband in his tux and I in my evening gown sat next to people in the dining room dressed in jeans and tennis shoes (even on Christmas and New Years Eve!) We were encouraged to sit for black and white photos for a studio photographer and told the cost was $150. When we went to look at the pics, several minutes into the "presentation set to music" we learned that the three pictures we were interested in would cost us $1200! The "professional" photographer was using photoshop to edit them, the same software we use at home. My husband was upset we were charged for hot chocolate (which is free even on Carnival) when we were sailing through glaciers! The buffet layout In Horizon is arranged in such a way that people are going in various directions--it's a mess. On the second leg, the entertainment was mostly repeats, and since the theater could not accomodate the over 3000 passengers in the two shows offered, if you didn't get there 30+ minutes ahead of the show to get a seat, you were out of luck. Oh, and some of the bathrooms--in fairness, those near the pool area which might not be used that often--were less than clean. I'm talking black rings in the commode at the water line. Very disappointed. Princess Cruise failed to deliver. Read Less
Sail Date: December 2017
Decent itinerary. I would sail this itinerary again This ship needs new staffing and DEF new Princess singers! By far, some of the worst singers are on the ship at this time.. The lead male, dark hair an olive complexion, on the ... Read More
Decent itinerary. I would sail this itinerary again This ship needs new staffing and DEF new Princess singers! By far, some of the worst singers are on the ship at this time.. The lead male, dark hair an olive complexion, on the short side, is HORRIBLE! We walked out of two shows, so did others! The tall lead male is decent, but no range. The female that wears the blond wig is the best singer. Maintenance is severely lacking and properly trained techs are almost non existent on this ship. Many of the cabins have the orig carpet, stained, sun bleached, smelly.. There is NOT reason that this lack of updating should be noticeable by guests! Employees in food services talking non stop in their language, is also not allowed by Princess and other cruise lines, but is OUT OF CONTROL on Princess! Staff diversity is gone:( Princess use to be much better about hiring a diverse staff. Read Less
Sail Date: December 2017
I had a great cruise on the Regal princess in April 2017. Since then, Princess raised my cost for a bottle of Korbel Champagne with tip from $23 to $39.10. That is a 70% cost increase! They raised wine prices greatly and did away with ... Read More
I had a great cruise on the Regal princess in April 2017. Since then, Princess raised my cost for a bottle of Korbel Champagne with tip from $23 to $39.10. That is a 70% cost increase! They raised wine prices greatly and did away with their wine card program which allowed you to pre-purchase a number of bottles of wine at a discounted price. I really think they blew it as the reasonable wine prices of the past were a very positive point of distinction. i talked with a Canadian couple that was devastated by the loss of the wine card program. They noted that their Canadian dollar didn't go far and that the wine card program had allowed them to enjoy a bottle of wine nearly every night on past cruises. They said they could no longer afford wine with the new extremely high prices and would have to look at other vacation options. In the Elite lounge, the drink of the day price was increased 30% from $5 to $6.50. It is cheaper to drink at happy hour (whose prices are about twice what you would pay on land at happy hour). Throughout the ship service was great. Food quality was good though some favorites (parm bowls and medallions of beef (on the everyday menu) are gone. Hamburgers replaced the medallions of beef in the formal dining rooms. Escargot was offered once on the 17 day leg of the trip but not on the following 14 day segment. Read Less
1 Helpful Vote
Sail Date: November 2017
The draw of this cruise was the convenience of Los Angeles from Vancouver. Have done this cruise before on the Ruby Princess, the 7 day quick cruise is a nice mini vacation. This was my 4th cruise, and 3rd with Princess. We purchased ... Read More
The draw of this cruise was the convenience of Los Angeles from Vancouver. Have done this cruise before on the Ruby Princess, the 7 day quick cruise is a nice mini vacation. This was my 4th cruise, and 3rd with Princess. We purchased the All Inclusive Drink Package over 6 months before departure and Princess decided to change the package prior to sailing without disclosing the changes to our package with us until day 2. The new program has a limit on the # of drinks per day, so it was not All Inclusive, which is what we purchased for over $1000 CDN between my wife and I. I have no issue with changing the packages as every business needs to maintain profitability, but the correct course of action for Princess would have been to honour what was sold/represented at the time of purchase and during our cruise. We tried to reason with Victoria and Oliver on day 2 of the cruise while on board but they were useless and quoted the company's right to change their policy at any time. We gave them every opportunity to make the situation right but they chose to stick to their guns. We obviously were sensitive to their lack of Customer Service and started noticing several other problems during our cruise. Stewards would walk over garbage all over he ship. Plates and Glasses were left of decks for hours without being cleared. Bar staff (except Rosalino) were pretty much ignorant to patrons except on the last 2 days of the cruise. Gee I wonder why? We are looking forward to trying out Carnival and Celebrity next. Really bad decision Princess. You have made us angry and with that comes a lot of negative reviews with friends, family and coworkers. Read Less
8 Helpful Votes
Sail Date: November 2017
My wife and I joined three other couples on Emerald Princess from Southern California to the Mexican Riviera the week after US Thanksgiving in 2017. For my wife and I this was our first time sailing with Princess. I would like to share ... Read More
My wife and I joined three other couples on Emerald Princess from Southern California to the Mexican Riviera the week after US Thanksgiving in 2017. For my wife and I this was our first time sailing with Princess. I would like to share some of our thoughts. Pre Cruise We drove to LA and spent the night at the Crowne Plaza before the cruise. Hotel was lovely as the room was spacious, furniture was comfortable, staff was friendly, and we could see the port from our room. Room was priced fairly (around $230 and that included covered parking for the week in their garage as well as complimentary shuttle to and from the port) We took a very short walk to Grinders restaurant and their food was outstanding (and surprisingly low cost). Tab for the four of us was less than $50. Food was kind of “elevated” diner food (wife and I both had a Chicken, mushroom, and veg angel hair pasta dish. On embarkation day, we had a buffet breakfast at the hotel (included in our room rate). Buffet was not as good as the nicer ones in Las Vegas; but, for a hotel in LA, it was fine. While choices were limited, food was flavorful and well prepared. After breakfast it was time for the shuttle to the port. We were a little excited (you think?) and showed up a little too early Check In Process Wife and I had not been on a cruise since 2013 (doesn’t seem long but in this technological age it is a lifetime) and that was on Oasis of the Seas. Things have really changed since then and I do not know if that is industry wide (that is my instinct) or if Princess is just that different. I can say their process is very streamlined and organized. They are detail oriented down to the places where they have you sit and wait. People in the terminal were friendly and helpful. One of the things that really resonated with me, not just on check in day, but throughout the cruise, is that Princess really understands how excited people going on a cruise can be and they do not do anything to curb or limit that excitement. Overall, I was so happy with how I was treated by the various members of Princess’s staff. Embarkation & Staterooms Again, a real smooth and efficient process. We were on the ship at about 12:45 for a 4:00 PM departure. Our staterooms were ready and we immediately went to check them out and drop off our carry-on items. The Princess Mini Suite is VERY Impressive. As far as staterooms go, this is quite large. The bathroom had a tub/shower, we had a walk in closet, a queen size bed and a sitting area with a couch. The balcony was good sized as four of us could comfortably congregate on it. There were two flat screen TVs (one pointed at the sitting area and one pointed at the bed); although, honestly, we hardly ever used the TVs. Food This is an interesting discussion. We tried numerous dining venues and enjoyed most of our meals. On embarkation day, we had lunch on the buffet. This was probably the worst meal we had during the cruise. There was nothing wrong with the food, the serious lack of tables, combined with a state of “Hangryness” did not help things. We hit the buffet three times during this voyage and were pleasantly surprised each time by how good the food was. I thought it was much better than the food on buffets on both Carnival and Royal. That said, we do not usually hit the buffet too often when we cruise. We had a lot of meals in the Botticelli dining room. I think breakfast and lunches in the dining room are kind of a hidden jewel. It usually isn’t too crowded and it is nice to be served. Food in this dining room was good, well prepared and flavorful. Service was good for all of the meals with the exception of 1. Our last breakfast (and it was the only time all 8 of us had breakfast together) was kind of a cluster. Wrong items were delivered, service was very slow, etc. That said, the food was good, people were very nice, and the dining experience was fine. Speaking of hidden jewels, afternoon tea is “off the charts”. We did this three times and it was fabulous. The little sandwiches were good and oh my, how about those scones and the freshly made whipped cream. The only downside to tea is the room is a little loud; but, wife and I loved, loved, loved the experience. We really look forward to that on our next cruise. One day, Princess converted the “Wheelhouse Bar” into a British Pub for lunch. I LOVE British Pub food (on my last visit to the UK, I was there for a week, and I had Bangers and Mash every night). Food was free and beers (I had draft Newcastle) were not. This was one of my favorite dining experiences on the cruise. Bangers and Mash were authentic with the onion gravy (but, no peas) and really well spiced. It really took me back to the UK (so to speak). “Wheelhouse Bar” also hosted the “Salty Dog Gastro Pub” and all eight of us tried that one night. We divided into Boys and Girls. For the boys, surprise, surprise, we all had the burger. I didn’t like the burger as it was overcooked to my liking so it was dry and there was nothing on it to moisten it. It had a really good spice (and the flavors with the Kimchi and the Jalapeno Pepper) were nice; but, again, the burger was just too dry for my liking. My second entré was a white tomato soup with a small gruyere sandwich. Tomato soup is my favorite; however, I did not like this soup as the tomato was barely noticeable. One of my friends tried the lobster mac and it looked pretty tasty. As for the girls, they had one of everything on the menu and shared. They were having such a good time. Gastropub was reasonably priced at $12 per head. Burgers I did like were at the Trident Grill. During the week, I had at different times, Hot Dogs, Burgers, and some really good Brats. It is so easy to overcook a brat and lose the flavor; but, grill did a nice job with these and they ranked among my favorite brats of all time. Their fries were also really good. Crispy and sort of like a steak fry. I didn’t care for the Pizza as I liked the crust, but the sauce had a funny flavor to it that overwhelmed me. Wish they had more than three choices but I do understand why they need to have limitations. Never tried the ice cream as I avoid sugared desserts; although, that soft serve looked really good. “Crown Grill” was disappointing to me. Understand, that my favorite steakhouse at sea was on Liberty (Carnival) as the food was really good, generous, and felt elevated from what we got in the dining room. I compared it to one of the fancier steakhouses from land (where the steaks run about $40 per and you buy all the siders separately). At “Crown Grill”, the experience did not feel elevated and it just felt like they took dishes that used to be on the menu in the main dining room and moved them to the steakhouse. Don’t get me wrong, the food was good; but, it paled in comparison to Liberty. Originally, we had planned at least two dinners at Crown and never returned after the first one. By far the best meals (we went twice) on this cruise (and I ever had at Sea) were at “Share” by Curtis Stone. This was an actual dining experience. It was a 6 course meal, and the best way to do it is to each order something different per course and then “share”. This was fine dining as the food was not typical fare. So many things were just amazing. The Lemon Prawns, The Scallops, the Lobster over Hash, the Strip, the Pork Ravioli in Thai Sauce, and the Lamb, one of the best two lambs I have ever had. Flavors were so bold. This experience had it all, from excellent service, to flavorful and somewhat unexpected food, two a pair of customer made sugar free desserts for my wife and I. While I love Italian food and look forward to trying it on Grand Princess next year, I am saddened that I will not have the opportunity to experience “Share” on my next voyage. Excursions In Puerta Vallarta we visited Las Caletas and that is one of my favorite all around excursions. It is a pleasant boat ride Las Caletas, the food is great, and I spent a lot of time in the ocean. Had high expectations due to our last visit and was not disappointed. In Mazatlan went to a resort in the Golden Zone, Playa Mazatlan, and shopped. When we shop, my heart tells me I will be hitting these little artisan shops and will be seeing different things in each one. As soon as we start to shop, my brain quickly remembers that for the most part, these shops are all selling the same things. That said, it was a pleasant way to spend a day. Cabo is one of my favorite ports and it was the short stay this time. We did the High Sierra Zip line adventure and it was phenomenal (I zip lined upside down). I am terrified of heights but I faced my fear. The staff was outstanding and the day was both physically demanding and a lot of fun. On Board Entertainment/Activities Princess is definitely more sedate than Carnival or Royal. This is a positive thing to me as while I like to party as much as the next guy, it is nice to know there are also quiet places to go. Also, I never felt like I was being “sold” things. On both Carnival and Royal, it seemed like every time I turned around, someone was trying to sell me a drink, or anything. The approach was much more subtle on Princess. Our Cruise Director, Dave, was Hilarious. He sounded like “Mozz” from “The IT Crowd” and he had just a fantastic demeanor. We liked him a lot, and his staff was excellent as well. Wished there was a little more trivia as it seemed like there was a morning trivia and an afternoon trivia. Kaitlyn did my favorite trivias as she would inject some astronomy, comic books, and animal info into hers. We did an escape room one night and that was so much fun. We succeeded and missed the record by about 2 minutes. No spoilers ahead, but, I suggest if anyone goes on a Princess cruise and the escape room is offered, do it. Disembark Saddest day of the cruise. Again, Princess is organized and smooth. This process has not really changed much over the years; but, Princess does it very well. Lastly, here are some tips The All Inclusive Photo Package We bought this and we maximized our value. That said, Princess does not seem very knowledgeable about what you get so I thought I would make that clear to everyone. When I called and enquired, here is what I was told and then the reality. You get one print, any size, of every picture taken of you on the ship with the exception of Black and White ones. Any extra prints are $10.00 per. At end of trip you get a thumb drive with ALL the digital photos. The reality is close to that. You do not get a print of anything taken in front of a “White Screen” or any Black and White ones. Included are the embarkation photos as well as the ones taken in port when you first leave the ship. Also, you do not get “any size”. For the posed pictures, you get the 8x10. If you want a smaller size, $10.00. The Thumb drive is really cute. Looks like a ship. Extra Power in the Staterooms We had a mini suite with 2 TVs. Behind each TV was a wooden panel. Move the panel and there is an extra plug. Room Service “Pre Breakfast” Most mornings we would get up around 6:30 and have a very light breakfast delivered (usually a croissant, some fruit, and coffee/tea) and enjoy that on the balcony as the sun rose. Very nice way to start the day Princess At Sea Have to remember this is a web page not an app so your phone will not give you an indicator when things have been updated. The site has a lot of good info, including a digital copy of the patter, and allows you to calendar events, create your own, etc. Patter is uploaded nightly around midnight and it was fun to review that on our phones before sleep and kind of plan the next day. Remember to refresh the web page so you can see your messages. This is a great way to communicate when you get separated and is completely free. Leave your phone on “Airplane Mode” and log into the ship’s wifi. You DO NOT need an internet package to utilize this site. Beach Towels You can get them at any of the pool areas and can take them ashore. This was different for us as Carnival and Royal had simply left 2 in our rooms, with the caveat of if it is not in the room when you leave, you bought it. Time Change This was weird as they took an hour from us the first night, but didn’t give it back until the last night. Really thought they would give it back to us the night before our last sea day (the night we left Cabo). Not a complaint, just odd to me. Red and Blue Carpet When going to your room the first time, look at the carpet when you get in the hall. There is striping that runs the length of the hall. Red on one side and blue on the other. It is very easy to get disoriented on these ships and the carpet color helps you walk down the correct side Go to 7 You cannot walk the length of deck 6. If you want to go from one end to the other, suggest you go to 7, walk on either the inside or outside to the other end, and then go down one floor to 6. This is really handy when you want to go to Botticelli’s for tea. Read Less
Sail Date: November 2017
This is our third and last cruise on Princess. It was suppose to be a relaxing getaway cruise from November 26th to December 3rd on the Mexican Rivera. Anytime dining is an oxymoron on Princess.. On this ship anytime dining requires you ... Read More
This is our third and last cruise on Princess. It was suppose to be a relaxing getaway cruise from November 26th to December 3rd on the Mexican Rivera. Anytime dining is an oxymoron on Princess.. On this ship anytime dining requires you either stand in long lines or require you to make reservations at 5:15 in one Dining Room or 7:30 in another. Wanted to switch to traditional but told they were full so I visited those traditional DR's only to find numerous empty seats. Very poor selections on menu and some food not cooked well or overdone. Special dining (Share and Crown) both way over rated. Cabin steward knows he is getting a piece of the tipping so doesn't provide same service when passengers tip directly. In the future I'll go back to tipping directly Disembarkation was a nightmare. 6 hours in Cabo stinks. Watered down - over priced martini's - you can hardly taste the gin. Back to Holland America or Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: November 2017
As always we had a wonderful time on our cruise and met some very lively and interesting people who we met at the cruise critic meet & greet. There were some minor issues which did not spoil the cruise but were nonetheless quite ... Read More
As always we had a wonderful time on our cruise and met some very lively and interesting people who we met at the cruise critic meet & greet. There were some minor issues which did not spoil the cruise but were nonetheless quite irritating. CABIN: We were in a mini-suite near the middle of the ship (not club class which isn’t worth the extra). While the cabin steward did his job well, he didn’t seem to understand that if the ‘privacy please’ sign is in the door, you do not knock on the door and just barge in. He also did not make up the room when the ‘make up room’ sign was in the door. He seemed to keep his own schedule no matter what. I put it all down to poor training or not absorbing the training. BAR STAFF: We had the all inclusive drinks package and the bar staff were generally very friendly and competent. Not sure if the all inclusive package is worth it anymore since they put the price up. The individual cost of the drinks does not appear to have changed since our cruise on Ruby Princess earlier this year so they are clearly trying to make more profit off the package. We had a small glitch when we discovered the first drink we had after lunch (an hour after we purchased the all inclusive drinks package) had been charged to our account. A quick trip to guest services had it corrected. The staff at the Crooner’s bar appeared to close the bar as soon as the pianist had finished. On the Ruby Princess earlier in the year, the Crooner’s was open much later. While the Casino bar is always open, some late birds don’t want to sit in a smoky Casino. Update: yet another drink that was wrongly charged. Becoming a regular customer at the passenger services counter! DINNER: We were on late seating (7:45). Our waiter and assistant were very pleasant and competent. The food was generally very good with some outstanding dishes including the escargot, lobster tail which was properly cooked and larger than before, and some of the starters. Presentation was very good. SPECIALTY RESTAURANT: We decided to try the ‘Share by Curtis Stone’ restaurant. We booked for Tuesday evening. The food was high quality and interesting. Presentation was outstanding. Most notable was the crispy duck which was excellent. The wine menu was really quite outrageous with ridiculously high prices and with only two choices per glass which were on or under the price limit for the all inclusive drink package. We asked the waiter if we could have either of those wines on our drinks package and he said yes. We chose the wine that was on the limit and imagine our annoyance when the wine we had was all charged to our account. Another trip to guest services also corrected that. On Thursday morning we were delivered a card confirming our reservation for ‘Share’ that evening. A quick call cancelled that. It certainly appears that there are issues with that specialty restaurant and I believe some re-training is in order. SHOWS: Since we had seen most of the production shows before we only went to the Elton John tribute show. The performer was very good and despite not being a fan of Elton John, I enjoyed it. We also thought the small groups of musicians playing at various locations throughout the ship were very good and we liked the strong latin-american theme to the music. TIMES: Princess changed quite a few times on this cruise compared to many cruises we have done before with Princess on this itinerary. Late seating was at 7:45. Previously it was 8:15. As repeat cruisers we received an invitation to the captain’s party. After getting trussed up in our formal wear we were ready to go at 7 pm. As we picked up the invitation we realized it was for 5pm! We had always gone to the party at 7pm and then straight to dinner. My bad for not reading the invitation properly. However, we later discovered that many repeat cruisers got caught out with this. As a courtesy it would have been nice if Princess had delivered a simple card to all repeat cruisers to remind them that some of the times had changed and to look carefully at the Princess Patter and invitations. Our overall impression of the Emerald Princess is that the staff are poorly trained. While watching from our balcony, a lifeboat being hoisted appeared to have jammed and I clearly heard a voice shouting “Stop! Pay attention to what you are doing”. Not good if it was a real emergency! Again, more training required. Read Less
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.9
Rates 4.0 4.0

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