1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Queen Victoria Review
  5. Queen Victoria Cruise Reviews
Sail Date: October 2012
Check-in at terminal Cunards own terminal at Southampton made this a smoother experience than some of the ones I have had with Silversea. Staff friendliness was on par. First impression of the ship when entering Cunard ... Read More
Check-in at terminal Cunards own terminal at Southampton made this a smoother experience than some of the ones I have had with Silversea. Staff friendliness was on par. First impression of the ship when entering Cunard certainly wins on the wow factor when you enter the ship, although the area around the lifts was very very crowded, and little direction provided. Suite On Silversea we have only stayed in a balcony suite, on Queen Victoria we splashed out for a penthouse. Size and layout of the Penthouse was probably in line with a Medallion suite. Preferred the penthouse on Queen Victoria. Dining We were in the Queens grill, who's food was on par with Silversea, but not as much choice. I was expecting a different menu to that served in the Brittania Room, however it was always the same, and tended to be luck warm. There was an extra a la carte menu that on longer cruise would have been available, but not on this one. Lido grill on Queen Victoria - only visited this once and would not go back - people were jostling and pushing in as if they had never seen food before. Afternoon tea - I was looking forward to this on Queen Victoria as its one of Cunards signature activities, however due to the short cruise this was only offered on one day, and the queues were unbelievable. After 1/2hr of queuing I gave up. Lots of people were complaining. Silversea wins hands down on this. The Theatre The theatre on Queen Victoria wins by a head. The changed design on Silver Spirit from the Whisper or the Shadow leaves a lot to be desired - seats are uncomfortable and the drink tray too small to hold a wine glass. Entertainment This was a short cruise so only saw a comedian and a show on Queen Victoria, however the show dancers and singers far surpassed the Silver Spirit entertainment team. Spa Bought a 2 day pass to the thermal spa on Queen Victoria, but there were so many people using the facilities that despite visiting several times a day was unable to spend time on the thermal beds, or the beds by the hydro pool, which in my opinion was too small for the 2 water jets. Silver Spirits thermal area has never been busy when I have used it, so wins hands down. Dismebarkation Cunards idea of having Princess and Queens Grill customers go to the lounge to await departure sounded good, however the room was not big enough, and getting from the suite to the room, as I have already said, was a nightmare. When trying to get off the ship, the lifts were still as bad, and once we got downstairs had to then go up a floor to join the end of the queue. In comparison disembarkation from Silversea is a breeze. Overall thoughts Queen Victoria is a lovely looking ship, light and airy, staff were friendly and approachable. Our penthouse suite was amazing, and if the weather had been better I would have spent lots of time on the balcony. I did not like the lido, disappointed about afternoon tea, and the lifts were a complete nightmare - embarkation morning we queued for 1/2hr to get from our room to the 11th floor, where we had been instructed to wait. Why doesn't the ship have a dedicated lift for Princess and Queens Grill customers. I appreciate that the Silversea fleet have lot smaller vessels, but they win hands down for their lift service. Would I go on another Cunard cruise? Possibly, but if I did then I would have have to stay in a Princess or Queens Grill suite as no way would I want to have to use the Lido restaurant. After adding up what we spent on drink, suite cost etc, Silversea, if looking at a balcony suite, still comes out the better option cost wise. Read Less
Sail Date: March 2011
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most ... Read More
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most convenient of any other ship that we have been. I never got turned around in the wrong direction as I have on other ships. The main theater and entertainment was of a better quality than any other ship we have been on in 25+ years of cruising. Drinks were only served in the private balconies so waiters were pestering people to buy a drink. There was no place to rest a drink in the auditorium if you brought one in with you. A big minus was the fact that there were no hand rails in the theater so it was hard getting up and down the stairs. I saw several people fall during rough weather.The lectures and lecturers were top notch as well as other entertainment. None of the venues were too crowded that you would have to come extra early to get a seat The cabin was about average in size and didn't have as large a TV screen as some other newer ships. There was adequate storage space but the closet door interfered with the bathroom door. The bathroom was way to small with a tiny sink that constantly spewed water all over. They shower was almost too small to use without getting water out in the bathroom and the shower head was fixed in place so you could not direct it around your body.There was no night light in the bathroom and nowhere to plug one in. We missed having a bath tub like Holland America and a few of the upscale cruise lines.The refrigerator was of an adequate size and not a lot on mini bar stuff jamming it up. The door to the balcony was on hinges instead of an inconvenient sliding door. Launderettes on each deck were small but very convenient. The ports of call were nice and it was easy to disembark and return. The main dining room was laid out good and had more room between tables that some of the other new ships. The food was good as well as the wait staff. the cafeteria was laid out well and the food was of a better quality than other ships specially the coffee and tea. Eating in the Pub was nice and it was not surcharged like some other venues. All in all it was a very pleasant trip and I am hesitant to back on other cruise lines when comparing the bottom line. Read Less
Sail Date: September 2010
A couple days after leaving the Star Princess in Civitavecchia, we returned to the port and boarded Cunard's Queen Victoria on September 25, 2010. As we approached the ship I was impressed with the beautiful exterior of navy, red and ... Read More
A couple days after leaving the Star Princess in Civitavecchia, we returned to the port and boarded Cunard's Queen Victoria on September 25, 2010. As we approached the ship I was impressed with the beautiful exterior of navy, red and white and remember thinking it was the most stunning ship I had ever seen. Embarkation was smooth, though I was not excited about having to leave my passport with the staff in exchange for a ship card that I was told would serve as my passport for the next 12 days. As we entered the ship and approached the main elevator a perfecty dressed young man stuck out his white gloved finger and pushed the UP button. That was the last time in the next 12 days that I was of the impression that we were on a luxury cruise ship. Somehow the term luxury was transformed simply and completely to uninviting. It began with the note on our bed as we checked into our room. Not really welcoming as much as warning us of the need to follow the dress code. The room steward was great. Similar to every other steward serving us on every other cruise. They have all been wonderful. There were four us of traveling together and we had a lot of fun comparing Princess to Cunard. "One up for Princess" became a common response as we made a game of comparing the ships and continued to be genuinely surprised that Cunard is considered luxury. Here are a few examples: The buffet was very small and had a limited selection. This is fine for the multitudes of elderly folks on board who don't eat much I guess. I'm guessing they save a lot of money on food compared to the ships that attract guests under 70 years old. We packed formal attire on our 35 day vacation specifically because of the "strict" dress code which said you are not welcome in any public area without a jacket after 6pm. I was quite surprised the first evening as I was the only one in the buffet with a jacket. We watched an elderly guy walk by with a speedo and a tee shirt. What is it that makes Europeans think speedos look good? When I asked this question to a very nice Englishman, he explained that it is not the Europeans, its the Germans. lol. We wanted to make use of the formals we had been hauling around for a month so we dressed up and went to the dining room on day 3. The service was as perfect as any other cruise and the food was fine. Unfortunately we only ate in the dining room twice because we couldn't find any food offerings on the menu that weren't overly gourmet. I determined that fancy names of the uppity food must be necessary to maintain the illusion of luxury. The ceilings generally felt way too low. We often felt enclosed and dark wood paneling throughout the ship didn't help. There is actually a "tunnel" leading to the lower level of the theater which I would not recommend to anyone suffering from claustrophobia. For some reason many of the ceilings were dripping water. Buckets remained sitting on the carpet catching drips for 5 days at a time before being moved to catch drips further down the hall. Very strange and I have to assume this was not the normal experience for Cunard. Our state room had less closet and storage space than Princess, but it was adequate. Barely. Finally, score one for Cunard. They had an ice cream machine and served juice in the buffet all day. Self served that is. They don't serve drinks like most cruise lines do. You go get them yourself. In the buffet area of the Princess ship there was an abundance of help just waiting to take your plate and to assist you in finding a table. When you arrive at the table it is set with the cloth napkin and dinnerware so you don't have to pick it up yourself. Then, they serve juice, water and coffee so you don't have to go get that while your food is getting cold. Now that's white star service, and we didn't find it on Cunard! And what is with the serving trays? Old beat up fiberglass trays that filled our hands with figerglass slivers if we weren't careful. Strange. The music on the QV was a mixed bag. On one hand their band, Changez, was fantastic. Great talent. On the other hand, I kind of felt sorry for them because they seemed bored playing for a crowd that didn't appreciate upbeat music. Generally the ship music was classical and appropriate to the age of the guests. Speaking of the age of guests, anyone booking a Cunard cruise needs to be aware of the fact that everything caters to an older clientelle. This is not necessarily a bad thing but it does change the feel and experience on the ship. For instance, it's hard to miss nap time in the Winter Garden. It seemed that everyday when we returned from a tour and walked through the Winter Garden we felt the need to tiptoe lightly as 90% of the room was filled with sleeping cruisers. We did find some entertainment in people watching. I've never before seen women cruise passengers dressed in business-type suits wandering around the ship decks with purses slung over their elbows. These were aplenty. And then there was the sweet little elderly woman who was walking on the treadmill clutching her shoulder bag....and the portly gentleman wearing a belt to hold up his swim trunks....and let's not forget the swimmer we ran into in the lobby in her Cunard bathrobe and Esther Williams swim cap. And I think I already mentioned "Mr. Speedo" at the ice cream machine in the buffet area. I figured if he didn't get escorted out I was safe without the mandatory jacket after 6 pm. One of our shore excursions was a trip to the Asian continent from the port of Istanbul. Our tour guide didn't speak English well enough for us to understand much of what he said, so he said very little. Mostly he just said something was "very important" but didn't even try to tell us why. He also used the word "normally" liberally and completely out of context. We had no idea of the significance of either of the stops on that tour. We decided to see if perhaps Cunard's luxury was hidden in its customer service so we brought up the matter with the shore excursion staff. Eventually they gave us a token discount rather than a well deserved refund. At least they were friendly. Unlike the woman at the purser's desk. In Croatia we boarded a shuttle bus to the port gate where a Croatian policeman boarded the bus and asked for picture ID. If you didn't have it, he kicked you off the bus and you walked a quarter mile back to the ship. Such was our luck. By the time we got there we were a little upset that they didn't bother telling us to have ID ready before getting on the bus. Lots of people were walking back and none were smiling. We went to the pursers desk to ask for our passports and I suppose we weren't being too friendly ourselves as we described our walk. The woman got defensive and said to my wife, "Lady its not my fault" Yeah, that went over well and fixed everything. She definitely shouldn't be working at a desk that requires Customer Service! One final observation before wrapping this up and getting myself on the "banned" list for Cunard, not that I would ever cruise with them again... We noticed that with the exception of the room stewards and the dining room attendants, most of the staff did not seem very happy. Not unhappy, but certainly not happy, like you would see on other cruises. I've found that attitudes/cultures in any organization generally originate from the top. I don't know if it comes from the cruise director, a woman that reminded us of Margaret Thatcher, or if it comes from higher up and extends to other ships as well. They could definitely learn something from this other cruise lines! Bottom line? If you are young or "young at heart" Cunard may not be the cruise line for you. Read Less
2 Helpful Votes
Sail Date: January 2019
We went on the worldwide cruise with Cunard in Jan 2019 and have vowed never to cruise with this company again. The ship was tatty and the furnishing were mediocre. Air con was cold throughout the ship and you could not turn this off in ... Read More
We went on the worldwide cruise with Cunard in Jan 2019 and have vowed never to cruise with this company again. The ship was tatty and the furnishing were mediocre. Air con was cold throughout the ship and you could not turn this off in your stateroom. It would have been nice to have been able to open our balcony door but if we did this the air con went into ‘overdrive’ and dripped. I am sure that the air con throughout the ship did not help with the problem of the prevalent cough/cold that circulated - everyone we met had this and we also fell victim, myself twice with one occasion necessitating me having to stay in our cabin for 6 days to recover! Internet availability/connection was poor and expensive if you did not qualify for free wi fi (this was dependant upon your length of trip/previous cruiser as to whether you got some ‘free minutes’). Cunard organised trips were poorly thought out bearing in mind that the average age of the passengers was 65+. Some of the destinations offered coaches that were suited to the local ‘slight’ population and not to northern hemisphere population with no air con or PA system. Next time we will book with an independent luxury cruise ship which offers better quality and value Read Less
9 Helpful Votes
Sail Date: November 2018
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for ... Read More
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for the totally outrageous prices Cunard was charging - they have managed to take greed to a whole new level - for example - I can buy a bottle of Mateus Rose in Sainsbury's for £5 duty and tax paid - I paid $10.60 for a 250 mls glass of Mateus - roughly £8 - and with 3 measures to a bottle that equates to £24 per bottle and I am assuming that the bottle is tax and duty free????? Come on surely that tearing the arse out of it a bit but then they have the temerity of charging a 15% service charge on top. What is the justification? I have no idea other than "Pure Greed"? Do not know about you but long haul flights are becoming a major bore, so instead of a couple of weeks in Las Vegas or Macau, decided to seek a luxury cruise out of UK and the Queen Victoria provided the answer. I travelled Queens Grill and that was well worth it although I would have like to moved tables and met new people? The food and service were quite excellent. There was a Grill lounge which a true haven of peace and quiet. Due to being mobility challenged - I have artificial knees - I do not do a lot shore excursions as I used to, but I did do one on the cruise - tour staff were rude and very unhelpful - but our tour guide was fantastic and the tour itself was a lot of fun. Given that I was a Queen's Grill customer - the embarkation process was appalling and disembarkation process was a total and utter farce - I do mean a total farce - and this is meant to be an up-market cruise-line - sorry it is not - I was mown down by wheel-chair - basically 2000 passengers were trying to get off at the same through a single disembarkation terminal - it was utter chaos - just to add to pain - no-one told me that "Aqua" tags (Queen's Grill) were laid out separately????? Most depressing of all, is no-one from Cunard it prepared to talk about this? Have fun but if you want to go cruising try another cruise-line? Read Less
16 Helpful Votes
Sail Date: March 2018
We had been on the Queen Mary 2 several years ago and was looking forward to another Cunard trip. Pros: 1. a beautiful ship 2. good food (down from last time, but still very good at most meals) 3. greats ports 4.good ... Read More
We had been on the Queen Mary 2 several years ago and was looking forward to another Cunard trip. Pros: 1. a beautiful ship 2. good food (down from last time, but still very good at most meals) 3. greats ports 4.good entertainment Cons: 1. Horrible staff!! 2. room was filthy (wish I had taken pictures because no one would believe it) 3. Aside from the head waiter - NO ONE bother to learn our names. No one. Not our cabin attendant, not our waiter, not the bartender at the bar we had drinks at every night. 4. In an effort to meet all of the ports of call, the ship went right through a bad storm, instead of going around it.The cabins in the front and especially the back had it particularly rough. 5. The buffet (outside of meal times) was awful. 6. People onboard got sick and they had to take precautions. They never pulled people from the bars that were overstaffed to help. It could take you up to 20 minutes to get a cup of coffee because they had to serve you. 7. While the ship was under rules for the flu, there was a person at each entry to the buffet to pass out hand sanitizer. Once the precautions were pulled so were the people passing out the hand santizer. After this RARELY did I see crew using the stationary hand sanitizer. I thought no wonder the norovirus spread through the ship! Read Less
10 Helpful Votes
Sail Date: September 2017
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
40 Helpful Votes
Sail Date: June 2017
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time ... Read More
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time as we would normally such as the ridiculous price of wine which we would not boost Cunard profits by paying for it, 5 formal nights on a 16 night cruise was too much, we did all formal nights and enjoyed them but cruise was 3 cruises really so this was why so many, however main issue with dress code was ALL other nights required jacket for dinner which made it impossible on some port days so maybe this could it'd be relaxed to smart casual - even if that meant long sleeved shirt etc, and dress codes were not enforced outside restaurant, seeing nearly everyone in formal dress in theatre after dinner and some in t shirt, shorts and sandals was a bit galling especially as air conditioning was not really effective. Another thing we didn't realise when we booked it was the price of drinks, especially wine - with all drinks having 15% service charge (what service) made drinks so expensive, A British Style cruise on a British ship...... not really, it was all so American, but let's look at it in a bit more detail. The ship, nice on the whole, rear deck huge since refit but shade areas not adequate, even some of the crew questioned why this was not done better, The pool was in parts out of action first 2 days with steps and woodwork around pool being sanded and oiled..... it's just come out of a refit ! and last 3 days pool was roped off half at a time to have woodwork oiled again.... and the smell of teak oil in the heat especially with people having breakfast and dinner on deck was terrible. Food... pretty abysmal really, often bland and poorly presented on the plate - if several people had same dish every one was presented differently sort of taking the edge off a restaurant dinner visually, it made it somewhat easier to accept that after arriving back from an excursion or port day and not eating in the Britannia restaurant as we didn't have time to dress up,in fact once we discovered on the whole food in Lido was better we chose to eat there some days. Lido food was ok, it was pretty obvious in all restaurants food was on the whole frozen and stored from start, bread was often cold in middle and soggy on surface, pastry was often like tasteless cardboard - maybe bread rolls were fresh ? But croissants came out frozen in a huge plastic bag. Breakfast was best meal of the day, and evening supper in Lido was not fresh like so many other ships I have been on, it was dinner left overs on the hot plate. On the whole cold food was slightly warm and hot food was......warm Good curries in the Lido though Stateroom 7035 was generous size being on the corner, room and balcony were bigger than normal. Air conditioning above bed was at times to strong in its direct delivery but not so efficient at the ambient feel, and too noisy directly above the bed. Stateroom steward was nice and fairly efficient, seemed a general thing on board that bedding was not changed often, maybe once during the 16 nights..... that is only a maybe ! Service, even though 15% added to all drinks orders the service was terrible.... now let me clarify that, the waiters were good, some were really friendly and a pleasure to get to know BUT there were not enough of them, most of the time on the new bigger rear deck that was always busy there was often only 2 waiters, at a sail away there was a few more but so many people having to go to bar to get drinks or at least to get a waiter. Entertainment in theatre was generally not good, clashing vocals not in harmony, the orchestra were great and did some excellent music nights in the pub... they were terrific, as was the pianist/singer in the pub. Visiting acts were on the whole excellent. The team on the whole were good whether it was a quiz or introducing the acts but music on deck did seem like a private crew party, yes they need to encourage others to dance but they did take over at times, Corridors nearly always had cabin staff trolleys and trolleys with old room service trays on, previously on other cruises we have been amazed how invisible this appears, and cleaning stairs during the day making hand rails soaking wet..... surely this is normally done during the night ? Ports of call were generally good but not often though out, too short a time in port at times, for example most people thought an overnight in Kotor was preferred to visiting Zadar the next day. So many queues for bus transfers, in direct sun without shade whichever must have been awful for some of the elderly passengers, queue was so bad with no buses apparent in Barcelona we decided to walk and got back on ship before our friends who were at the half way point in the queue ! It became a joke that they should be renamed "Queuenard" Officers and managers didn't seem to do their job of ensuring things went smoothly, more uniformed officers needed to take control and maybe even speak to passengers. A lot of staff, especially Lido waiters and Lido Managers just walk in front of passengers at times blocking their route, I saw several times crew walking through doors and not only not holding the door for a passenger but just letting it go without a glance - some (especially Lido manager) needs to have some training in in basic manners. Several times especially when disembarking at ports of call uniformed officers tellingly crew to "wait!," Cunard need to try harder, maybe it's because Carnival now own so many cruise lines they are all blending into each other, but we were looking forward to our first cruise on "A Queen" and we felt so let down by Cunard, it could have been fantastic and yet turned out to be the worst of our 5 cruises to date even though it was the most expensive, Read Less
16 Helpful Votes
Sail Date: June 2016
Not been to Gurnsey before. Trip was a total disaster. Food was not as good as I could get in a greasy spoon but without the grease. We finished up by having toast & coffee in the the bedroom for breakfast & all other meals on ... Read More
Not been to Gurnsey before. Trip was a total disaster. Food was not as good as I could get in a greasy spoon but without the grease. We finished up by having toast & coffee in the the bedroom for breakfast & all other meals on board in the self service Lido. After complaining we were still charged the auto service for resturants of £96.00. One small brandy & beer cost £17.14. This was our third trip with Cunard but never again it has gone to far down hill. One time the toilets in our area went wrong but only for about one hour. Everthing else was OK. The staff were all very good except one girl in the bursers office who was most unhelpful. The ship was clean & tidy at all times. Sadly the weather was not good. Thick fog at all times with fog hornes going all night & day We could not even see the sea or the back or front of the boat it was so bad. But, we cannot blane Cunard for the weather but choise when you travell better than we did. Read Less
52 Helpful Votes
Sail Date: February 2016
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a ... Read More
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a requirement of our booking, yet never advised as a problem until we had been ticketed and fully paid up. Different table at most dinners. Did I say dinner? A sample from the Britannia's international menu follows. And I challenge you to find this in any cookbook. Taglioline (ribbon pasta) in a light tomato sauce and sitting on top: TWO turkey breast schnitzels! Missing items -No fried egg on top, and no chips! From what hell's kitchen did this dish emerge? Try cutting up turkey schnitzels on top of pasta without ruining whatever qualities you may have thought were present underneath! In the Lido each day, for breakfast there were the same 3 kinds of (possibly, it wasn't labeled) yoghurt, along with 2 or 3 kinds of melon: water, rock (sometimes) and honeydew. On the one morning bananas were served, they were soft and very close to black.In Sydney, our departure port, there were available abundant quantities of papaya, strawberries, raspberries, bananas, mangoes, plums, white and red grapes and pears. None of these was available. Instead we had the aforementioned melons, cut pineapple, and canned peaches, pears, prunes and pineapple rings. Smoked salmon with your breakfast? Forget it. Beef sausages? Forget those too. No just pork or chicken, every morning, day in and day out. And as for fish! Have you Aussies ever heard of a "long tailed snapper" that had all the markings of a sea mullet, (dark, large u-shaped remnants of scales on the black skin with brown flesh underneath, and the only whitish flesh in the centre. The whole lot tasting like something you'd normally throw to the gulls? )Try Cunard for a whole new understanding of this delicacy. In the Verandah restaurant which prides itself on a long tradition of French cuisine, I had to wait for French mustard to be sourced from somewhere else to go with my sinewy, overcooked rack of lamb. A French male, raised in a Paris restaurant, met at the pool, told me with a sad shake of his head, there is no French cooking in that restaurant. (The head chef is Indian, by the way, according to the staff announcement one evening.) The French man had been served a sole, and found it inedible, due to having been "white frozen" at the tips and edges.You know, that's when your fish has been exposed to too much air after a long, long time in the freezer, with lots of openings and closings.. Another Britannia restaurant special featured monkfish wrapped in bacon. Quiz question for junior cooks: how do you cook bacon to a point where it is cooked if you wrap it around monkfish? Answer: you don't worry about the fish Just make sure the bacon is cooked, and to hell with the fish. Another. What is the difference between a green bean and a khaki bean on a Cunard liner? Answer: none. Cook the crunch and the colour out of it. Some people might love khaki coloured beans. Fancy an early morning swim? Two outdoor pools are available, and you'd better love an icy cold shower to follow your swim, because there are no warm ones. Want a warm dip? $35 (AU $50 approx) per person per day will get you into a spa pool which on cruise lines at half the price are free of charge. Who spends all day in a spa pool? Even $5 for an hour might be reasonable, but $50 is outrageous. Glass of wine with dinner? $AUS20 for a "specially selected Cunard chardonnay. Origin ? Vintage? Who knows? House white we call this type of wine in Aus. Not happy? Try the Devlin's Mount Unwooded Chardonnay, not well known but only $AU 60 a bottle! I have a similar wine at home that I buy for $4. Not $40. Just $4. If your thing is 1960's pub food, 5th rate entertainment (you had to be there for THAT), drinks at outrageous prices, staff with attitude (understandably--some of these guys are ex QE 2 in the glory days, but are now trapped in a Cunard time warp) and prices about double the competition's, then indeed, Cunard is for you. No? Then forget it. Try Royal Caribbean or Celebrity instead. Read Less
26 Helpful Votes
Sail Date: January 2016
This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings ... Read More
This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings of a dollar to remember you had been to the USA. Initially there were in excess of 50 plus wanting to do a craft activity, at the end of the leg there were three - the same activity was repeated every leg of the cruise. There was so little to do that hundreds wanted to join the beginners Bridge class, but obviously they could not take that number. Likewise line dancing and ballroom dancing classes. There was ONE film in the afternoon of the first leg - Crocodile Dundee, 30 Years old!!! In the evenings the Dance Troupe were not considered up to standard to do a public performance. In the theatre at night ships officers, entertainment staff, ON CALL medical staff were all taking seats while passengers stood.The publicised details of lecturers, etc, bore little resemblance to who turned up. The biggest disappointment was the failure to honour the time spent in the ports of call. Booked ships tours were given preference, resulting in one case with us only being allowed off for 2 hours. We queued for an hour at San Francisco to get off and then were told the mooring was insecure and we could not get off. A day of cruising through the New Zealand Sounds was completely missed out, and the other was done in the dark. We could list a problem at most of the supposed ports of call. At Port Canaveral we had to go through immigration off the ship, and then wait in a freezing cold room with nothing to drink or eat, for five plus hours. On complaining we were told it had taken over six hours on other occasions. Staff were repeatedly rude to passengers. However the Indian and Philippine staff were brilliant. We paid £14,000 for this cruise and have been promised £700 of a future cruise! DO NOT go on Cunard. We have, over the last fifteen years, been on most cruise lines - we have NEVER experienced anything like this before. Beware of financially supporting Maitre'd whose wife supposedly has cancer. You will find it is part of a scam with Carnival/Cunard/P&O staff. Read Less
6 Helpful Votes
Sail Date: May 2015
We recently chose Cunard for a family trip to the Mediterranean because we had heard such wonderful things about their line--its elegance, tradition, and prestige. I have never been so incredibly disappointed in a company. For ... Read More
We recently chose Cunard for a family trip to the Mediterranean because we had heard such wonderful things about their line--its elegance, tradition, and prestige. I have never been so incredibly disappointed in a company. For background: I am in my early thirties, American, was traveling with my extended family, and have cruised with everyone from Carnival to Crystal. This cruise was like paying Crystal prices for a Carnival experience. I know Crystal is more expensive upfront, but by the time Cunard is finished nickel-and-diming you, it is honestly about the same price. The worst thing overall was just the complete lack of customer service. It felt like WORK being a passenger on Cunard. There was never anyone around to help with anything or to even take a drink order. The Purser's Desk acted like you were at best inconveniencing them and at worst a total idiot. At one point, our travel agent had paid for an hour-long cocktail party for our group. We had the PDF confirmation FROM CUNARD. When we showed up, the entertainment manager told us that she had no record of it and couldn't help us. Our travel agent (who was absolutely mortified) had to contact the company in Southampton to get it worked out and rescheduled--even then, they scheduled it during our dinner seating on our last formal night. We got, at best, a shrug from the staff. I knew I was going to pay for drinks. Fine. I bought the "soda package" that they sell hard that first day--supposedly unlimited soft drinks for $6-7 a day. Great deal if you drink two or more a day and I figured I could use it as mixers for any liquor I bought in port towns. HA. What they don't tell you is that it is next to impossible to get a drink on this ship. Sailing away at 5:00 from a beautiful city with a couple hundred people on deck? One bartender on duty. Beautiful day at sea with hundreds of people at the pool? Ideal time to have waiters around taking orders--NOPE. And then they tell you that the soda package doesn't include ginger ale... or drinks in the dining room... or that waiters will purposefully not bring you your order because you have the soda package... or that you can't order a drink from anyone in the buffet and have to bring it in with you. Super customer service. Then there's everything else you pay extra for: $24 for a roundtrip shuttle into Venice because we docked at the pier; $12 roundtrip for shuttles into the middle of all other port cities; $3 for a bottle of water as you were getting off the boat to go on tour (and signs warning you off filling up your own water bottles from their drinking fountains for "hygiene" reasons); $15 for the WORST meal in their "alternative dining" option, Bamboo (really just half the buffet closed off and set menu). I understand that all of these things cost money, but for the love of cruising, just include it in the ticket price and stop making me take my card out every two seconds. The ship itself is adequate, but no better or worse than any other luxury liner. The cabins were small and cramped--especially the bathroom. A room that same size (balcony, king bed, small sitting area) on Crystal included a full size tub. This bathroom had one sink and a tiny shower. The dress code was not a strict as you would think, but I always tend to overdress anyway. Nice cocktail attire was fine for formal nights. Shore excursions through Cunard were horribly organized. You get herded into one of the common areas at the appointed time... and then you wait. Sometimes 20 minutes, sometimes an hour. Not OK. They obviously know they have to split the groups--why not go on and do it ahead of time so that we're not wasting vacation time sitting in a windowless room when we could be either sleeping or enjoying a port city. The food is terrible. Maybe it's better in the Queen and Princess grills, but the regular dining room was either trying too hard or not trying at all... I am not really sure which. The Lido buffet was downright disgusting. Breakfast was the exact same every morning and was very English--which I get, but the lack of options was disturbing. Lunch and dinner were usually extremely heavy and served lukewarm, with people fighting over places in line because there was absolutely no flow to the space. Fortunately, the places we went were amazing, because that is the only thing that saved this trip. Needless to say, our group of seventeen people will not be traveling with Cunard ever again. They need to stop resting on their laurels and realize that if they are to compete with the true luxury liners, they need to put the guests first and live up to their reputation. Read Less
3 Helpful Votes
Sail Date: May 2015
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which ... Read More
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which turned out to be a dreadful experience, all except for the embarkation process in Southport which was extremely well organised. The main problem for us was that the air conditioning in the cabins could not be adequately controlled so we spent the entire cruise either freezing or being excessively hot, At first we thought it was faulty unit, but when the technician came he found that it was operating correctly. We checked with other guests who had the same issue, so operating correctly must mean that you just put up without being able to control the temperature to a comfortable level. The other problems were due to the age of the ship, because the stench from the toilet/bathroom was terrible and the fittings in our balcony cabin were archaic! The TV was so small that we had trouble viewing from our bed, it was slightly larger than an ipad in size, then when movies were on it halved again. There was a grubby 2 seater sofa which was so uncomfortable that we could only use it as extra bench space. Our cabin was on a corner of the ship on level 7 which meant the glass doors were positioned so that no view was possible unless one stood directly in front of them. We found ourselves waiting for the time to pass quickly and felt a great sense of relief to finally disembark in Athens. It's now been several months since our cruise, and looking back we can only remember how very uncomfortable we had been for the entire time. Such a waste of money and time. Travellers be warned, because the Cunard advertising hype does not match the reality of the on-board experience. Read Less
3 Helpful Votes
Sail Date: January 2015
Our fourth Cunard cruise twice on the Queen Mary 2 and twice on Queen Victoria, on this trip although the ship had been refurbished,and new carpets etc, however, this is where the novelty ends As soon as you embark , one feels this is a ... Read More
Our fourth Cunard cruise twice on the Queen Mary 2 and twice on Queen Victoria, on this trip although the ship had been refurbished,and new carpets etc, however, this is where the novelty ends As soon as you embark , one feels this is a money grabbing machine , new carpets are fine, but the TV is so small , you cant see any writings displayed on screen, the beds are very soft and spongy , the pillows are not feathered, no coffee /tea kettle in cabin although plenty of food in the Lido part , at the Britannia the starter portions are so tiny , you well need 3 helping of bread roles to be satisfied, main courses are OK , just ok, then its the drink so very overpriced and the wine is incredibly expensive on top you have to pay service charge , for what to open a bottle ? The first two night after leaving Southampton we had a very rough sail being on the front of the ship we felt it very bad, and being disabled falling 3, 4 times asked at the pursers office 3 times if we can move to an empty cabin just to sleep in for the rough sail, was refused, even when we put it in writing, so it seems they would rather keep a cabin empty then to look after a disabled guest , the e xcursions we took two ,very over priced for what they were, friends we talked to , went privately and paid a quarter of what we were charged, the photos taken were so expensive $25 each we did not bother to purchase, all in all we felt that we are being ripped off , with no hospitality , reminded us of Ryan Air money grabbing without offering value for money , and since being taken over by Carnival , Cunard lost its prestige , DO not bother go with another ship and liner. Read Less
3 Helpful Votes
Sail Date: April 2014
Arrived at allotted time and told we were late! Cabin adequate. 30 minute queue for 2030 hr dining slot, Food 'dreadful'. Dishes being sent back by the dozen. Shown to our table at 0930 next morning. 40 minutes wait until a ... Read More
Arrived at allotted time and told we were late! Cabin adequate. 30 minute queue for 2030 hr dining slot, Food 'dreadful'. Dishes being sent back by the dozen. Shown to our table at 0930 next morning. 40 minutes wait until a waiter approached our table with a menu. Food continued to be dreadful throughout the trip. Resorted to eating in the Lido buffet. At least the food was edible. An average glass of wine was charged at 14 dollars a glass plus 15% compulsory service charge. Even told that a glass of Merlot I returned was not corked as I stated but oxidised! Suggest better training.. Toilets would not flush on one day. All this when we were celebrating our Golden Wedding Anniversary. Thank you Cunard, for nothing. Cruise with them at you peril!!!!! Read Less
3 Helpful Votes
Sail Date: March 2014
We have cruised with several different lines. In fact this was our 7th cruise, but the first with Cunard. And I'm sorry but it will be our last. You cannot fault the food and the waiting service. The ship was clean and tidy. But there ... Read More
We have cruised with several different lines. In fact this was our 7th cruise, but the first with Cunard. And I'm sorry but it will be our last. You cannot fault the food and the waiting service. The ship was clean and tidy. But there was just nothing to do! If you did not play whist, bridge, advanced bridge or cribbage - if you did not ballroom dance - if you did not want to attend lectures on plate tectonics - then there is very little else to do. Oh, there were the large number of quiz games each day. There was bingo. There was Wii if you wanted to organise that yourself, but really not much else. Onboard there were eight dancers and four singers. Over twenty days they did three 45 minute shows (love to have their job). There were two ventriloquists who did impressions. One was very good - the other did impressions of himself doing bad impressions of others. One comedian who was excellent and a couple of mediocre singers. All up nine shows over twenty nights. One had to wear a jacket every night regardless of the temperature. And it was uncomfortably hot in the tropics. The air conditioning was pretty much non existent. And my favourite thing. Two folks asked to leave the dance floor because the dancing they were doing was just not suitably ballroom. I could go on about finding that my cabin had been left open by the steward, or that the gang plank fell off the ship at San Francisco leaving many of us soaked from the heavy rain and without out information or support for over two hours stranded in a cold wharf building, or the unhelpful purser who dismissed our concerns at not being able to contact our bank as " our problem" - I could but I think I'd rather just vote with my money and spend it elsewhere for our next adventure. I would not recommend this as a good way to spend your hard earned money. Read Less
1 Helpful Vote
Sail Date: December 2012
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO ... Read More
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO the company lowered their prices drastically and unlike THIS year's price promise they would do NOTHING for those of us who booked early... loyal cruisers. I became more concerned that after two phone calls and six emails that their customer service was lacking. NOT because they would not refund me money or upgrade me BUT because they NEVER answered an email or a phone call, even about the health concerns. I even went to the headquarters in Valencia, California in person and was promised a call back within 24 hours. NO call or email. They still have NEVER responded to my emails or my calls or personal visit. Once on the ship I figured let's make this a wonderful cruise. Beautiful ship, GREAT CC members and folks on our table... but the WORST service of any of my 35+ cruises. Every time I ask for help or for an answer to something it was "we can not help you at this time". One woman was crying at the front desk because Cunard would not take her American Express travelers checks that she bought purposefully in dollars for her onboard expenses. She ask if they could help her figure out what to do and they answered "read the brochure". We had the worst dining room service (and I have traveled Carnival-once, little companies and the big ones) ever. I will say after seven nights of being brought the wrong order (expressly asking for NO gravy and having it swimming in gravy or for a potato instead of rice and being served extra rice), no cream for my coffee until everyone else was done with their coffee and only after asking EVERY night we (most of the folks at the table were angry) we got some relief. It was actually pretty funny. The waiter would bring the WRONG order, we figured we should just eat it and keep quiet then if someone said something he picked up the food (already being eaten) and passed it to the correct passenger. We laughed the time I ask for no croutons (as usual in my salad) and it came as usual, with them. The waiter started taking them off of my dish AS I WAS EATING... "I am eating the salad now, don't worry about it I can just push them aside". He put his serving spoon into my salad and started removing them, I said "PLEASE don't do that I am eating now", he kept taking them out -- the man next to me started throwing croutons into my salad as fast as the waiter could remove them... it was funny in a sad way. As a teacher I thought the waiter just needed some more training. We did take him aside and we (the table) told him he should write down the orders so he would get them right. He didn't listen and after the 7th night we complained to the head waiter and got a new waiter. Cunard still has not contacted me even though I wrote a long narrative on my comment card. As for my cruising I love cruising and will go back to RCCL or Celebrity or Princess where if I write an email I have an answer with 48 hours at the longest and have NEVER not been sent a reply to my pre or post cruise emails. Cunard NEVER AGAIN, and that is too bad. Princes is a great neighbor (Carnival, Princess and Cunard are headquartered here) in my city of Santa Clarita. They give generously to the charities I work with. Too bad about their sister company Cunard-WORST CRUISE EVER. GREAT CC GROUP. THANKS to everyone for making our Christmas exchange so nice. It was wonderful to pass some of you on our way to somewhere and have a friendly face look back at us. OF course a special thank you to Steve and Gayle who made the cruise extra special. We are still recovering from the whirlwind tour of their little corner of the world, Chipping Norton and everywhere possible north, south, east and west. What amazing hosts. AND I took Gayle to the 99Cents store in California! __________________ Read Less
1 Helpful Vote
Sail Date: November 2011
The Pros: The ship is very modern with some state of the art features which do not reflect in the way the cabins are fitted out. On the whole the staff are very hardworking and trying to please. You can see certainly the cabin ... Read More
The Pros: The ship is very modern with some state of the art features which do not reflect in the way the cabins are fitted out. On the whole the staff are very hardworking and trying to please. You can see certainly the cabin stewards working almost around the clock. The embarkation process was smooth and efficient and our luggage arrived to our cabin very fast. The Cons. 1. ACCOMMODATION/HOUSEKEEPING On arriving on the QV we were quite happy with our accommodation even though we found some old fruit underneath our dressing table and some dirt on the walls which had not been wiped clean. We considered this an oversight and did not make a fuss about it. Underneath the lockers on each side of the bed we found some old medication and pins. We would have felt happier if we had thought a thorough cleaning had been carried out. On the second day using the Ladies Changing Room on the Spa floor I noticed no conditioner - towels on the floor having fallen out of the overflowing used towels basket. The sauna itself was very clean and has a fabulous viewing window. In fact the ship really is very well set out and the decor is lovely. The only thing that lets Cunard down is the lack care taken with regard to cleanliness. The day prior to our departure we were told by our cabin steward that he could not give us any more tissues in our cabin as we were leaving -â€" we subsequently sorted this matter out by having to go down once again to the Pursers' desk. They contacted the housekeeper who said we could have more tissues but we are still wondering what happened here. We felt that now we were leaving our comfort was no longer important. The TV in our A1 cabin was an old cheap TV which went to black and white when a program was on .Very limited and usually 4 very old films a day .No Sport.Cant even match the Princess TV package. 2. LIDO During our first few days in the Lido we raised the following issues with the Maitre D' and then with the Pursers' Desk as we felt we were getting nowhere fast with the Maitre D'. A. We noticed a number of flies floating around and when we raised the matter with the Maitre D' of the Lido and the Purser's Desk we were given to understand that to implement measures to get rid of the flies would not be allowed for H&E reasons - I cannot see that leaving flies on food could be healthier. We are Elite members of Princess and have never been on a ship before where we have encountered flies in an enclosed eating area. B. We had read with much anticipation about the Indian Buffet nights in the Lido and very much looked forward to the same but they did not happen. Instead this buffet had been moved to the Todd English restaurant for a higher charge of $20.00. This feels like a very cynical move. Reading about the Indian Buffet in the Lido formed part of our decision to come on this cruise. C. During first few days on 7 occasions we went to have our meal there to find that the hot water and coffee had run out. I would have thought that the basic requirement for even the most mediocre of restaurants is a supply of coffee/hot water for tea. I noticed that the burners underneath the various pots had been allowed to go out. I had to point this out to the waiter and asked him to re-ignite the burners and bring new ones. The queues of disappointed people at the tea/coffee points was full of frustration. I don't know if this was allowed to happen because of inefficiency, not caring, and simply not being good enough. D. Food temperature -â€" in the Lido I don't believe we at any time had what could be called a hot meal (or even a warm one) for some reason we could never get anything that was not just "Lukewarm". Quite spoilt our appreciation of most dishes. We heard similar complaints about the Britannia restaurant. E. On Princess we always eat in Horizon because of the great freedom and also the choice and being able to eat when and where and help ourselves to exactly what we want. However, on the Queen Victoria during the outbreak of Novovirus on the ship which continued for almost a week we found our choices of food in the Lido restricted, inconvenient, and like a school canteen. Not at all what we needed to complete the Lido experience. 3. ENTERTAINMENT I am married to an Irish person and quite frankly I was rather taken aback by a comedian on board who made some "Irish" jokes in very poor taste (intimating that Irish people are stupid!). He made fun of the Welsh but only of high pitched voices and fun of the English for being reserved - I would not have minded if he said we are too proud, drink too much even but being stupid is not a character trait one wishes to hear. I felt very uncomfortable and walked out with my husband. I work in a law firm and know that even on television now such jokes would not be acceptable. Jokes about race are not acceptable. I made my views known to the cruise director and all I got was a patronising response. In this day and age of PC correctness I hope Carnival the owners of Cunard stop this before this becomes a serious issue - I did not hear any jokes about Chinese nationals or French nationals etc. and there were a lot on board - I think you might find they would not find such jokes about their race acceptable either. 4. ITINERARY We were bound in Alexandria for an extra day due to inclement weather. However, we noticed that an old Fred Olsen ship left without coming to any harm. There was a lot of bad feeling on the ship and speculation as no-one believed the Captain when she said it was bad weather. We therefore missed going to Katakolon which was for us one of the highlights of the trip. In Venice where the port closed due to fog -â€" we noted that although the ship was stationary until about 10am in the morning outside Venice we were only told about 5pm that evening that the ship would be going to Trieste and that we had to make our own way to Venice airport. Subsequently we were told by the Pursers' Desk that we would be provided with a transfer to Venice airport and they told us to cancel our taxi pickup previously booked -â€" which cost us (£60.00). The purser then came back to us and told us that Cunard would not provide us with transport to the airport that we would be dropped off at the port and would have to reinstate our original plans which we had cancelled. We are aware of how things can be done correctly on board a ship to make the passengers trust the Captain and the staff but we found that the command structure and communication on the QV was less than acceptable. This was a top down problem and the staff seemed very lacking in motivation because of no clear leadership or direction. Sometimes it seemed as if everyone was working at cross purposes. In conclusion we do not honestly think we would ever consider cruising with Cunard again after all the unnecessary stress, lack of clear management, hygiene and racial issues that we have been subjected to. Read Less
Sail Date: March 2011
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! ... Read More
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! Don't waste your money on that upgrade! This should read window with NO VIEW! Shame on Cunard for charging $400.00 more for a room that was no better then a inside cabin! Also if you are planning to book excursions, PLEASE MAKE SURE YOU GET THEM! We booked for everyday and didn't get the one booked for Bonaire, and when we got the tickets they said it was SOLD OUT! Then we went to tour desk found out nothing was left for the island! What a big disappointment in the tour desk. Also talked to the Supervisor on the ship and they did nothing for us! I rate this the worst cruise I have ever been on, and have taken 24 cruises!Be prepared to dress up every night, tux or sports jacket required every night.If you want a laid back vacation, this isn't it!Shame on Cunard! Very over rated! Will never cruise with them again. Do yourself a favor and go on another ship! Read Less
Sail Date: July 2010
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other ... Read More
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other Curnard Queens. There is a lack of luxury one would expect for the price of the cruise, and when entering our "cabin" - we were very disappointed, as we have experienced more space, and storage area and usual complimentary items in bath area,on a smaller Carnival ship recently. The rules are the same as QE2 & QM2 regarding dress code, etc... but why ?? the food choices in the Britannia Dining Room were less that desired... and on three occasions after reading the posted menu we decided "it" was not worth all the bother of having to Dress for Dinner...SO- Lido - here we come ... and did many , many, many more as it was packed each meal - daily. Wondering why no shrimp cocktails were offered on the menu in the dining room - we did notice "others" with shrimp cocktails, etc., and other items not on the menu. When we asked about this, we were told that those special items had to be requested. (unknown to most) The staff in general were mostly rude and not very friendly at all, and when asked questions most acted as if we "bothered" that we asked anything of them. The ports of call were good as we expected, however the Cunard sponsored "tours" - were a rip off as most were just bus rides through the county side. The one exception was The American Landing sites in Cherbourg / Normandy and the Museum there. The Royal Court Theatre was very nice ( stadium seating ) and some of the shows were good. Over all, --- Not what what I expected for the price I paid ..... Read Less
Sail Date: January 2010
4th January 2010. Queen Victoria, Southampton. We arrived at around 1330hrs at the cruise terminal, it was in chaos from the start, it took almost 3hrs before we embarked, there were no refreshments laid on apart from small canteen serving ... Read More
4th January 2010. Queen Victoria, Southampton. We arrived at around 1330hrs at the cruise terminal, it was in chaos from the start, it took almost 3hrs before we embarked, there were no refreshments laid on apart from small canteen serving tea and stale sandwiches which was over priced. The first night on board was as expected allowing passengers to settle in and the first dinner in the Britannia was OK but nothing special. I spent the evening in the casino and retired around 0130hrs and the next morning went to the "Lido" on Deck 9 for a self service breakfast 1015hrs. Dinner that night was undercooked and lukewarm, the only good thing was the service, the staff in the Britannia were great. It then came about that there was a virus on board and the "Lido" was to close (Not really surprised being served partly raw meat) It should be mentioned that MANY passengers eat in the "Lido" You could obtain tea & coffee but you had to queue and this could be for over 40minutes, if you went to any of the bars for tea or coffee you were charged. The Britannia restaurant for breakfast & lunch only opened the lower deck and ended up with large queues and only after a lot of complaints did they open the upper deck, again, the food was sub-standard as this was supposed to be a luxury cruise ship. (This continued throughout the cruise) I, being one of the fortunate ones did not get sick but those who did were charged for the privilege. Some of the staff in the bars were completely rude. The entertainment on board was at least mediocre but there was a couple of good shows. Disembarking was more chaos as the tannoy system was turned off in the cabins so not many people new what was going on. This is ONLY A BRIEF DISCRIPTION as there is MUCH MORE I must mention that I did the same cruise last year and it was FANTASTIC. In my opinion This cruise was a complete disaster and despite what "Cunard" might say, MANY passengers were and will be complaining as they certainly did NOT get what they paid for. Almost forgot to mention Room Service, 49minutes on the phone then gave up, cabin next to me said he was on the phone for over 1& half hrs Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

Find a Queen Victoria Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise