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8 Helpful Votes
Sail Date: February 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
10 Helpful Votes
Sail Date: November 2018
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle ... Read More
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of wine £5-6 uk over £40 on the ship plus 15 percent. Cost to us well over £350. The food is adequate at best the fish clearly cooked in a toaster. The speciality restaurant - we ordered fruits de mer not frozen de mer. Tasteless and watery. Their disembarkation procedure is manic. Whatever time it states you can get off is irrelevant. Ours was priority one as they allow the corridors to get chock a block with people and do not control it. Very dangerous. When going through security they do not even check the time you are supposed to get off. A free for all. We shall never go with this so called British company again . There is another American cruise company who do it better. Humbly disillusioned. Read Less
2 Helpful Votes
Sail Date: October 2018
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. ... Read More
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. There was barely any activities or anything to do on the ship. The entertainment wasn't worth watching. This made days at sea unbearable. We spent most of the time sitting around in our cabin or the lounges. Worse of all there was a banging noise somewhere near our cabin (we had a window cabin). We went to complain and offered a new cabin, inside. We chose to stay where we were. We were also offered a refund in cruise credit but there was nothing worth spending it on. My Grandmother has since complained again and has been partially refunded some of the cruise. I will give it a generous 2 for food and cleanliness but I couldn't go on a Cunard ship again. It's clearly aimed for senior people (but even my Grandmother who is 75 couldn't stand it) and I couldn't recommend for first time cruisers. Will stick with Royal Carribbean in future. Read Less
5 Helpful Votes
Sail Date: August 2018
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very ... Read More
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very conducive to touring each area. The ship was as we expected and sadly no better than we expected. Cunard has a strong positive and that is the staff on board Queen Victoria. The staff focus on customer service has definitely improved since our Queen Elizabeth 35 days last year. Without the wonderful staff the Cunard experience would be unbearable. The food reminded many of school dinners. So that means stoggy and greasy and bland. The menu was only a 2 week cycle. So for our second cruise we knew exactly what was on each night. Last year on Elizabeth the menu was more interesting and tasty and the cycle was much greater. The on board evening entertainment was more suited to the local bowlo. The cruise director spent the majority of her time chatting to her family who happened to be on board. Daytime activities were fine if you are in to Bingo. Might as well have been a Resident in a Nursing Home. Definitely not to a standard that one expected from Cunard. Room service menu was disgraceful and now there is a charge if you want a steak or a cheese platter. Room service food was totally unacceptable. Would we suffer another Cunard cruise ...... no way,not even if a good itinerary. Not good value. Not enjoyable and not to be repeated. Read Less
9 Helpful Votes
Sail Date: March 2018
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, ... Read More
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, which is unusual and was very inconvenient. The ship was very noisy with the infrastructure creaking and groaning 24/7 The food was adequate but not of the usual standard and the menu should really be changed more regularly. To have the same limited menu for two weeks is not luxury. The meal times were only redeemed by the Maitre'd, he was a lovely man and extremely attentive and helpful. We, and others in Grills, encountered a lot of aggression, abuse and inappropriate comments from other passengers because we were Grills passengers. That was a first! The entertainment was not of the usual standard, and the young dancers in charge of line dancing seemed to forget we were all on holiday, for fun, and treated it like one of their rehearsals. The fun was missing We didn't do shore excursions because we felt they weren't value for money. It was a bad experience all round and as a result we will not be travelling with Cunard again. Read Less
8 Helpful Votes
Sail Date: March 2018
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / ... Read More
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / but very clean Used Britannia Restaurant most of the time - Food and service in Evening excellent but think this was a training cruise - breakfast and Lunch could be hit and miss - Waiters had attitude Entertainment was not bad - speakers were excellent - have seen better shows photography - not well publicised - bought an expensive package- only to find wrong photos so have no records of Anniversary no sign of senior officers around deck - waiters in short supply to clear tables and serve drinks - did not know where upper deck was Drinks were over priced - west end prices would not go on this ship again Read Less
12 Helpful Votes
Sail Date: January 2018
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain ... Read More
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain of looked like dried on milk up the wall! They seriously need upgrading! The money Cunard have spent on upgrading has not gone into the balcony rooms, I guess it’s gone into the new luxury apartments! Cabin was not vacuumed for nine days! Had to ask for it to be done! Was not clean when we arrived! Food wasn’t great! The choice in the self service restaurant wasn’t good on some days! Shows were very good! Costumes were amazing! Commadores announcements were good, he kept us informed of the weather etc! The wine sommelier was excellent! The entry into Fort Lauderdale was long and tiring with only four immmigration officers to check in over two thousand Passengers! I felt sorry for the old and infirm of which there were many! The art classes were so busy with so many people we only went to a few then we gave up as it was to crowded! This was our tenth Qunard cruise! We won’t be doing another! Very disappointed! It is no longer a so called “luxury”experience! Read Less
19 Helpful Votes
Sail Date: December 2017
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise ... Read More
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise to Bruge, Amsterdam and Cherbourg. We had just checked into our cabin when a tannoy announcement from the Commodore of the ship informed us we wouldn't be visiting Bruge after all and we would head straight to Amsterdam to ensure we were in Amsterdam for New Years eve instead of cruising out of Amsterdam at 1.00am on New Years day we didn't actually cruise out of port until 9.00am which meant we lost some of the New Year spirit. No compensation was offered for the change in itinerary and with the currency charges the cancelled trips ended up costing us extra money as the extra commission transaction charges were not taken into account to transfer back from dollars to sterling. On a positive note the fireworks in Amsterdam port were fantastic and worth the trip up to the outside desks to get the best panoramic view. Our cabin was off a good standard (7059) and was cleaned and serviced to a high standard. We had a small problem with the noise of the air conditioning unit but our room attendant reported this and it was fixed on day 2 of our cruise. Food and service for dinner in the main restaurant was poor, menus were not particularly adventurous and certainly were not matched to the countries we were visiting as per the suggestions in the Cunard brochure and off a much lower standard that other cruise ships we have travelled on before. Service was rushed at dinner and staff whilst not unpleasant did not seem to want to be there serving us. There appeared to be a lack of supervision in the restaurant at dinner, not once were we asked if food etc was ok and a few people at our table left their main courses due to poor quality of meat etc. Service and food at breakfast and lunch was so much better. The service and food in the Lido was of a very good standard and room service was also good. We had afternoon tea on 2 afternoons in the Queens Room which was very nice and well organised. The general bar areas on the ship are small for the number of people on board and we were unable to get seating for a pre-dinner cocktail etc during our 5 night stay, we visited the pub on a couple of occasions but service at the bar was very curt and slow, again no supervision of staff was apparent. There is only 1 theatre on board the ship, evening entertainment was good, however the general daytime activities schedule was the same each day and a bit boring and was more suited to the over 70's rather than the majority of passengers who were in the 40 to 60 age range. We were disappointed to find that the wine tasting was also cancelled with no reason given. We didn't get to see the Commodore or Captain during our cruise and they didn't appear at the New Year countdown which was also disappointing, they kept a very low profile throughout the cruise apart from hearing them on the tannoy announcements. We spoke with many people who advised us to give Cunard another try but perhaps opt for the Queen Mary next time, they were also disappointed with this cruise and the standard of service and said it wasn't the normal standard provided by Cunard. On our arrival back into Southampton we were unable to dock back at the original berth but coaches were provided to take us back to where we should have been docked to enable us to pick up our car. A disappointing cruise overall and not as enjoyable as the cruise we did previously with P & O at New Year in 2015. Read Less
8 Helpful Votes
Sail Date: December 2017
CUNARD CHRISTMAS MARKET CRUISE (V728) Booked in July with full excitement and anticipation for a 45th Anniversary & 11th Civil Ceremony. Previous cruises include; Princess, P&O, Norwegian, Fred Olsen, Costa, Cruise and ... Read More
CUNARD CHRISTMAS MARKET CRUISE (V728) Booked in July with full excitement and anticipation for a 45th Anniversary & 11th Civil Ceremony. Previous cruises include; Princess, P&O, Norwegian, Fred Olsen, Costa, Cruise and Maritime, MSC, Island Cruises, River Cruise Line. Journey review Received text on way to Southampton that Call to Zebrugge (Bruges, Gent) postponed from Wed to Fri. Due to weather conditions. Spent ages telephoning friends in Ghent and Leuven to cancel our pre-arranged meetup. On board discover visit to Amsterdam Thursday Cancelled. Rotterdam replacement well worth a visit. Ship spent Wed at Sea, travelled so slow that tankers overtook us. Zebrugge stayed aboard as know all this area very well. Cherbourg another port well worth visiting. Ship Review Not shown to cabin. A first ever. During the day, the entire ship was cold. Sitting in lounges was not comfortable. When in dock several guests complained about the open doors from gangway into reception area fully open all day, made the ship so cold. The Ship Cabin Cabin steward efficient and helpful. Overnight, wake to find the bed soaked due to perspiration. The cabin was so hot. Had to have bedding changed. The replacement was so heavy had to have it changed again. Dinner Given table for two – changed to six as originally requested. Excellent friendly informative sharing guests. Wine and serving waiters excellent. Spa Joined the Spa jet/pool/sauna/steam room/relax beds/ as would be on ship more than anticipated. $149 for two. Steam room and sauna in club area excellent. The hot relax beds had people read or sleep on them for hours. The music too loud in relax areas. The jet pool part emptied causing underwater jets going high in air and only tepid water for one day. Cold drinking water jar often empty. Soiled towel/robe bins always overflowing. Comments to reception staff had poor responses. Warm water (NOT HOT) served for tea. Booked talk for Acupuncture talk – turned out to be only attendee. Not given any advice – told UK visitors are not interested – only Americans. Entertainment Four male singer/dancers and four female singer/dancers were excellent. However, whole evenings consisting of their performances was not an expected standard of entertainment. The sixties group one evening was good. As was their performance in the main dancing area on the last night. After another presentation by the singers and dancers, recording artist ‘Bernie Flint’ was very disappointing. Many walked out on his show. His performance on the last night had the smallest audience I have ever witnessed on any cruise. Not the quality expected of a supposedly top quality ship. OVERALL Not of the standard expected of Cunard. Had considered this to be a cruise to save for. Staff were preparing everything for the following Christmas as sea cruise – excellent decorations being arranged across the ship. The excitement looked as though it was being saved for this cruise. Comments to Cunard received replies as Mr & Mrs. Read Less
7 Helpful Votes
Sail Date: September 2017
We travelled with friends and liked the itiniery, especially Venice and Lake Garda (this was an add on arranged by Imagine cruising. I use a wheelchair and gave all dimensions to Cunard before setting off. Despite this, my chair would not ... Read More
We travelled with friends and liked the itiniery, especially Venice and Lake Garda (this was an add on arranged by Imagine cruising. I use a wheelchair and gave all dimensions to Cunard before setting off. Despite this, my chair would not fit through the cabin door. The "stateroom" was just very average and not very big so my chair, even when folded, took up a lot of space. We ate in the Britannia restaurant and whilst the food quality was OK, there wasn't a great deal of choice. One of our friend is gluten free and the choice was poor. She had to choose what she wanted a day in advance!!!!.Each night, there was a selection of wines recommended to go with the menu. These ranged from $50 to $150 per bottle. The cheapest bottle on offer was $30 and the only glass available cost $20. Then they have the cheek to add 15% service charge. All other drinks also far too expensive. Gin and tonic $10 for 1 oz of gin and tonic from a dispenser. I could go on, but you get the picture. We ate breakfast and lunch in theLido Restaurant and there was a huge choice and quality generally very good.However, the staff in there need a course in customer service.Theyare a miserable bunch and no help at all. Getting a coffee served at our table was like asking for the crown jewels. To cap it all, Cunard want $11.50 PER PERSON PER DAY for tips. Yes, you can opt out or reduce the amount. We were also shocked to find that many of the daily activities were chargeable. Foe example, a talk on how to use your ipad cost $15, use of the hydropool cost $149 for the week. Would we recommend Cunard? NO. Would we ever go on another Cunard cruise? Never Read Less
12 Helpful Votes
Sail Date: June 2017
Wanted to travel from London/Southampton to Barcelona and visit Gibraltar and Mallorca. Everything on this cruise was boring and well over priced. Excursions in Gibraltar and Mallorca were a waste of time and money - drove around the ... Read More
Wanted to travel from London/Southampton to Barcelona and visit Gibraltar and Mallorca. Everything on this cruise was boring and well over priced. Excursions in Gibraltar and Mallorca were a waste of time and money - drove around the 'rock' in Gibraltar on a Sunday (everything was closed) and were dropped for 2 hours in a tourist trap market in Mallorca. Meals in the restaurant were lacking, tasteless and the meat was tough - some inedible. Drinks were easily twice the price they should have been. A drink was charged as the liquor + mixer + service charge (which was described as how the servers were paid). A $5 drink ended up costing around $11+. Photo shop delivered photos on CD that are damaged and Cunard nicely provided the name of the company but said they have nothing to do with it after the ship docks so that is probably wasted money as well. The Bridge instructor (folks learning) was rude and condescending. Read Less
7 Helpful Votes
Sail Date: June 2017
We had a very pleasant 14 day cruise with Cunard - we stayed in a Q4, Queens Suite. The cabin was comfortable and our butler, Alex, was superb. It's an elegant, albeit very dated, ship (particularly the yellowing rouched curtains in ... Read More
We had a very pleasant 14 day cruise with Cunard - we stayed in a Q4, Queens Suite. The cabin was comfortable and our butler, Alex, was superb. It's an elegant, albeit very dated, ship (particularly the yellowing rouched curtains in the Queens Grill - someone please give them a wash!). Disembarkation was a complete fiasco - disorganised, chaotic and took over an hour to reach the gangway from leaving the morning meeting point. This was our first Cunard experience and it will be our last. Why? Having reviewed and agreed our final account on board, we returned home to find that we had been overcharged by over USD300. In addition, Cunard had presented several transactions against our account (and without our knowledge), which reduced the amount of cleared funds available to us in our current account. These amounts were of a random nature (and not authorised by us on board). Upon calling Customer Services (at a cost of 3p per minute to us!), we were told that there was nothing that could be done to reverse the transactions immediately, and that one by one they would "fall away" in the course of the week. Absolutely outrageous behaviour (and borderline financial fraud). If I had the time, I would take the further but have decided to draw a line under our Cunard experience and will chose a cruise line with a better approach to Customer Service. Read Less
7 Helpful Votes
Sail Date: June 2017
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which ... Read More
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which was dead and was for most of the cruise. When I mentioned this I was told by one of the purcers " I don't like flowers" the food in the Britainia Resteraunt was bland, dry, cold and totally uninspiring. We ate most of our meals in the Lido which is a glorified canteen. One day in the Britannia Resteraunt we waited 30 minutes for our breakfast and was told by the waiter the kitchen could not cope because 500 people came in at once.....rubbish.....then proceeded to tell us if we wanted quick service get room service! There is so much more but I don't want to write an epistle. We informed the "powers that be" but people just did not care. White star service Nill, customer care Nill, the person giving the flower demonstration was a joke one arrangement fell apart.....the main speaker was totally boring and cristised other people in her field of work from the stage which was unprofessional. The Cunard standard was not evident on this trip. The Caberet Artists were excellent as were Cunard dancers, the Cunard singers were appaling. This cruise was a joke and I am not laughing. Read Less
15 Helpful Votes
Sail Date: March 2017
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well ... Read More
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well organised. Got to cabin straight away once on board. Went to Lido buffet. Food looked ok, but expected better for Cunard. Thought first day so would get better. Paul our cabin steward was very welcoming and excellent throughout cruise. Dinner first night poor standard food served as per 20 years ago, ambient poor presentation. Entertainment was mediocre throughout cruise except for comedians, female singer and the bluejays. Cunard own singers were poor, dance troupe were fair Non courteous officers, did not acknowledge especially younger officers. Tried to book trips. Only bus to Disney on second day available and limited trips at other ports. Food was very poor as stated. Waiters Bernie and Rey excellent as was Sylvaner (wine waiter) and Warren (maitre d) food totally lacked imagination. In both restaurant and Lido. Poorly cooked, poorly presented and from a different era. I understood the exec chef had been with Cunard over 20 years. It showed. Been on over 15 cruises with 8 cruise companies. This is by far the worst. In the Lido food allowed to dry out and limp. Ambient temperatures, lacked presentation. The only thing was cold desserts excellent and bread was good. Hot desserts from 20 years ago. No one seemed to be checking hot plates. Overall the ship was tired but expected that as it was going in for refitting It appeared to us that Cunard is living on its name and has not pdated certainly it's catering standards. Drinks we found expensive and specialty restaurants were hardly used as was the drinking areas? It could have done with a drinks service in royal court theatre. Although there are no facilities to have drinks in there. Cunard needs to look at other cruise ompanies facilities and update. Would I sail with them or recommend them, an emfatic NO. Disembarkation (pleased to get off) was well organised. Read Less
14 Helpful Votes
Sail Date: February 2017
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, ... Read More
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, Fred Olsen, MSC, Royal Caribbean, P and O, Princess,Holland America and Azamara I would place Cunard somewhere in the middle. My cabin was fine with an amazing cabin stewardess ( the best I have ever encountered) but the food in the main dining room was very poor. The descriptions on the menu bore no resemblance to the food presented which was barely enough to feed a sparrow and usually tasteless and sometimes actually inedible. The food in the buffet was marginally better but we could always fill up on salad and fruit. The waiters were at times rude and at best indifferent. The daily schedule was often inaccurate and on the evening before we were due to arrive in Sydney we were advised that tomorrow on our arrival in Papeete we would not need to carry our passports. This caused a lot of confusion. On one day the date was wrong. Would I sail with Cunard again? Only if they offered an itinerary not available elsewhere, the price was very low and I would only eat salad and fruit in the buffet and not bother packing formal wear. Read Less
16 Helpful Votes
Sail Date: January 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
25 Helpful Votes
Sail Date: January 2017
First of all I apologise in advance to all the Cunard lovers on here. Start with the positives (this won't take long!). It was cheap deal! House band quite good. Balconies large. Table tennis and Paddle Tennis Had ... Read More
First of all I apologise in advance to all the Cunard lovers on here. Start with the positives (this won't take long!). It was cheap deal! House band quite good. Balconies large. Table tennis and Paddle Tennis Had one nice curry in the buffet. That's it. Negatives We should have known after our recent wonderful experiences with Viking Ocean Cruises that it was going to be difficult to match. That was an understatement! 1 Embarkation was a nightmare at Southampton. We got there early as our flight got in at 9am. We sat for over two hours while all the higher categories went on. Have never seen such bad organisation in my life. 2. Decor just saps your life force. There is no warmth or wow factor. The rooms are awfully decorated. 3: sound proofing not good. You can hear next door TV. 4: Staff are the most miserable we ever encountered. No enjoyment. No smiles. No banter. Just that permanent look you usually only get from them on disembarkation day! 5: Food by far the WORST we've ever had on ships (and we have been on 26). I thought I remembered the food being ok but not great on other Cunard cruises. I was wrong!Everything (with the only exception being a risotto I had one night) has been bland, tasteless and tiny portioned. The soufles, cakes, Creme brûlées have all tasted of scrambled eggs and I just got sick of complaining so just don't order them!. I had by far the worst steak Ive ever had and my 'caramel' sponge cake didn't actually taste of anything, let alone caramel! The Maître de looked embarrassed as soon as she came near our table. 6: The whole elitist 'Englishness' of it just turns our stomachs post Brexit. As the awful English comic said 'Cunard: The Tory party with a hint of UKIP at sea'! 7: Constant hard sell of drinks just annoys! The barmen would follow you to your seat to ask you as soon as you sit down! There are many many other things that are wrong but I'm too tired to list them. Cunard need to drastically look at their business plan as they are not attracting any new blood with their dated ships. This will be our last Cunard cruise. Back to Viking and Celebrity. Nothing will ever come up to the standards that Viking have set and I'd rather pay a bit more and have a true 5 star glorious experience! Read Less
3 Helpful Votes
Sail Date: November 2016
entertainment and food very poor,,spent nine days at sea because we could not dock in the azores and no extra enterteainment laid on, very very boring. all prices higher than our previous cruise on the same ship at xmas 2015. staff not ... Read More
entertainment and food very poor,,spent nine days at sea because we could not dock in the azores and no extra enterteainment laid on, very very boring. all prices higher than our previous cruise on the same ship at xmas 2015. staff not very helpful. only one port visited was worth a visit. after a long strenous year we booked this cruise because of the experiance on a previous cruise on this ship, however we were totally disappointed with the overhaul cruise and we will have to think long and hard before booking a further trip.the cruise left us feeling let down and very subdued. we never ventured on any of the tours because of the charges and due to the fact my wife and i are both disabled we were unable to get around to easy except by taxi which was beyond our budget. since my wife and i started cruising in 1998 this was probably our most dissapointing yet. Read Less
6 Helpful Votes
Sail Date: November 2016
Very poor food and menu. Better in Britannia class! Head Waiter and Maitre "D" completely uninterested in passengers. This was evident throughout most of the ship although one or two staff were excellent. Suite had ... Read More
Very poor food and menu. Better in Britannia class! Head Waiter and Maitre "D" completely uninterested in passengers. This was evident throughout most of the ship although one or two staff were excellent. Suite had "tired" furniture and bathroom was a disgrace with no dedicated shower. Two tours were disgracefully managed and small refund from one should have really been a complete refund. Visit to Ponta Delgado was cancelled due to "bad weather" although the Balmoral docked happily the next day. A gesture from the Captain would have been appreciated, say even a glass of wine with dinner. No interest from staff and no "au revoir" as we left. If you must go Cunard then do not waste money on Grills. Go Brittania or choose another company. We cruise four or five times a year and so know a little about cruising. So many other passengers were complaining, even on the taxi rank after disembarking, I was approaached by a man who was in Queens Grill Penthouse suite and his comments are unprintable. Read Less
9 Helpful Votes
Sail Date: September 2016
We chose this ship as we love sailing the QM2 and wanted to experience this ship.The Queen Victoria was a huge let down. The staff members were moody and unfriendly. They have cut corners to the point it made things uncomfortable. The ... Read More
We chose this ship as we love sailing the QM2 and wanted to experience this ship.The Queen Victoria was a huge let down. The staff members were moody and unfriendly. They have cut corners to the point it made things uncomfortable. The breakfast buffet had one counter and only the normal things...no Eggs Benedict or extras. We did go to the dinning room for breakfast one morning and the line was out the door and the food was cold and tasteless. Our verandah stateroom was tiny and the shower so small, you had to turn the water off to soap up. This was a common complaint and not just for our stateroom. We had to repeatedly ask for a restock of toiletries and when I needed another copy of the TV guide (on ONE sheet of paper) I was asked by TWO people what I had done with the one I had!!! The ceiling above our dinning table had dead bugs in it and when I said something to the front desk, I was approached AT DINNER by a man telling me I should not complain and they could not be bugs "Because they are not moving".....Seriously!!! I can only hope that is NOT the entire Cunard fleet and just that ship. I do NOT recommend a cruise on that one! On the other hand, the shore excursions were well planned and well worth the money. The bright spot was the Midship Bar with Lucia...aka Lola....we had a great time there and had a wonderful circle of friends and even tho the bar closed at midnight, it stayed open until we all left. The drinks were terribly overpriced however! The shops were boring, over priced, had no common things like t shirts and the employees acted bored or just ignored us completely! The food was also boring and the dinning room served the same old, same old....after this ship, we turned around and went on HAL's Oosterdam...TOTALLY different story! Skip the QV! Read Less
22 Helpful Votes
Sail Date: August 2016
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming ... Read More
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming staff, varied and exciting entertainment, fine dining and quality liner service and standards meant that we anticipated Cunard to meet our previous experiences and more. Unfortunately, how wrong we were! The experience from the moment we arrived in Rome has left us disillusioned and extremely disappointed with Cunard. We are both professionals with high pressure careers and business in the UK. The cruise for us was our main holiday of the year. Cunard did not meet our expectations:. - 13th August, arrival at Rome airport and embarkation. The Cunard representative service in Rome airport was a complete nightmare. We waited for our luggage at the carousel (some of which had fallen off onto the wrong side and was inaccessible for 20 minutes). The Cunard meeting points were across the entrances and exits to the airport. We were moved from one point to another several times, continually being asked to wait in access routes which blocked other passengers and made waiting difficult. We were finally walked some distance to a coach waiting outside the terminal. The walk was along traffic routes and not appropriate. Once on board the coach another representative began talking about the next phase of the journey to the ship. It was quite some time before any water was distributed to very dehydrated passengers. Finally we arrived at the ship embarkation point. This was not at all a welcoming or pleasant experience. We stressed at this stage that our accounts were to be kept separate and we each registered a credit card however it became apparent later on that all charges had been registered under one card but in the name of the other! On arrival at the cabin we were in need of a drink of water after another long journey. It was disappointing to find that this basic requirement was chargeable at $19.95 for 6 bottles, plus a service charge! This service charge requires some explanation. We have to open and pour our own water from the bottles and fail to see how Cunard can justify a service charge here? My friend's luggage did not arrive at the cabin until late evening which meant no change of clothes or personal toiletries to prepare and change for dinner that evening. 17th August - Captain's cocktail party This event is a well known tradition on any cruise liner. We spent some time dressing and preparing for the evening. We arrived at the Queens Room and lined up to have our photo taken with the..........eh? Captain? No, a female manager was waiting for us to pose for a photo with her!? We were rather mystified until it was explained a little later that the Captain was busy? Surely someone is aware that the Captain might be busy navigating the ship through this apparently tricky stretch of water, the Messina strait, and arrange his schedule so that the Captain's cocktail party is at a time when he might be available? During the evening we decided to purchase cocktails in the Chart Room bar. We went to the bar but were asked to sit and someone would serve us. Eventually a young waiter came to take our order which was prepared by an older bar assistant. As this had taken some time we picked up our drinks as it was our scheduled dinner time. As we left the older bar assistant was overheard to say 'Can you believe it? They buy their drinks here and then walk out with them'. Could we perhaps suggest that passengers are free to drink their cocktails in any place they wish and possibly the bar assistant might like to keep his thoughts quietly to himself. 18th August - evening customer service We attended the customer service desk to ask if there was anywhere in Venice where it might be possible to attend salsa dancing in Venice. We appreciate that the young lady may not know the answer but 'I have no idea. The ship's WiFi is too slow for me to look. I suggest you Google it in an Internet café when you go ashore.' is not quite the unhelpful response we were hoping for! The Best of Slovenia excursion The coach journey took 2 hours to arrive at Lake Bled. There were no traffic delays on the roads, particularly as the locals were on holiday and out of the area. We arrived at Lake Bled on time. This was a beautiful area and very promising with the possibility of a walk around the lake, a visit to the castle on the island and a chance to explore the local scenery and obtain refreshments. . On arrival we were advised that we had one hour before we had to return to the coach. We walked down to a coffee shop for much needed refreshments. The walk was 10 minutes, it took 40 minutes to have coffee by which time we had to return to the coach. There was no time to explore the area. There was then a drive to the city with an hour walking tour which again left only one hour for a toilet stop, to obtain lunch and free time. There was then a 2 hour return drive. The tour guide was very poor, providing information on such things as apartment prices and mode of transport to work; nothing of historical or local interest to a holiday maker. The cost of the excursion at $89 was very high for what was in essence a 4 hour coach journey. No meals or refreshments were included. A separate complaint was made about this and a 20% refund allowed however $71.20 is still far too expensive for a coach trip! 20th August - customer service and excursions desk We attended the customer service desk in the morning to request an interim statement. We were given one account in the name of one person but with the other person's card details. We were upset to receive this as we had produced separate cards and requested separate accounts on embarkation. I was asked to return with my card so it could be corrected. I collected my card from the cabin and returned only for my friend to be asked to provide her card to enable the accounts to be unlinked. In the afternoon we checked through the accounts thoroughly. I had been charged for a monastery visit in error. On checking the ticket it appeared the incorrect ticket had been provided as a beach break had been ordered. We visited the excursions desk to query this and to arrange another excursion. Elliott was at the excursion desk. We had made our initial excursion booking on board with him also. We explained the error and he asked who we booked it with. We explained he had dealt with our booking. He corrected the excursion. We then asked for a booking form each to make a new booking. Elliott said to sign one form. We politely asked for one each. He said 'I'm doing it, I'm doing it now, just sign one form'. We repeated the request and were trying to explain that our accounts had already been mixed up once but he refused and was so rude we left. We were extremely upset at the attitude and went across to customer service for assistance. We registered our various concerns regarding the attitude of staff, service and entertainment and service on board. Theresa, Customer Services, agreed to meet with us. We explained our disappointment. Theresa offered us a meal in the Verandah restaurant as a goodwill gesture and asked us to let us know when we would like to take it. We discussed the matter and responded to say that this was not acceptable and did not recompense for the very disappointing standard of cruise and that we would be making a formal complaint on return to the UK. We did not wish to waste any more of our holiday time on complaints and meetings. After that time, our experience on board continued to be a constant source of disappointment; - General entertainment on board was very poor and extremely badly managed. There were a couple of occasions which were good with the Blue jays and the balls where all the passengers had made lots of effort however Cunard do not appear to have made extra input to these evenings except for recording film of the event on two occasions (for which we have not given consent.). We spent several evenings walking around the ship looking for alternative, exciting entertainment. During these walks, generally speaking the bars were all empty. As business people at management level, we would be extremely concerned if we were managing to see the ship to see this. The Queens Room entertainment caters only for those with ballroom dancing skills. As salsa dancers, we have endeavoured to learn with the very grateful assistance of the taxi dancers. Some evenings in the Queens Room were billed with alternative events eg Jazz music, only for us to discover that it is exactly the same format and music as the other evenings. Hemisphere entertainment is provided by either the resident band or the DJ. The band are very good however with exactly the same set of music every night in Hemisphere it quickly became very frustrating and disappointing. We were very pleased to subsequently see that a deck BBQ and party was planned. Unfortunately, this was scheduled to coincide with our early dining time. We attended after dinner. This was a curiously interesting event; we could not get a drink without attending the bar despite the number of waiters on deck being more than we had ever seen, the dancers were mostly staff and there were many senior staff on deck. The band were playing yet again the same set of music. We stayed for a while to finish our drink only to realise that the furniture was being cleared away around us! An indication of time to leave ?! The poor service, entertainment and bad attitude of staff continued further; 22nd August - Dubrovnik We caught the transfer bus. At disembarkation there was no indication of where to go. We asked where to go and were bluntly greeted by simply 'over there'. On finding the bus we realised that we were being charged $7 per person each way for the journey. This should have been notified in advance not merely added to the newsletter. Reembarkation to the ship was greeted with another rude awakening, more in line with airport customs. A simple 'welcome aboard' would be appreciated, or perhaps passengers are more of an inconvenience than a welcome? This was certainly the feeling portrayed. Back on deck we thought we would make the most of some time on deck only to find that we had to acquire and move our own sunbeds, watched by staff! A drink was then much needed for which we had to attend the bar, despite being surveyed by several waiters and waiting for 3 hours......we trust you will be removing the automatic service charges as we were providing our own service? 24th August - on deck We decided to take advantage of some relaxation time. On deck from 8.30am to 12noon without any offer of service from a waiter. We are at a loss to understand how this provides a good service or makes any business sense? In order to try and make the most of our time on board we thoroughly read the daily newsletter detailing entertainment and activities. We fail to see how unhosted events eg social needlework and knitting, quoits and golf (activities that can be undertaken individually at any time), meet entertainment standards of a world cruise liner in the 21st century. While this may have been appropriate during the time of the original Cunard liner we feel it really does not meet current day entertainment. Equally, it is not possible to change events merely by changing the title; music billed as Jazz or World music should be just that not a repeat of the usual mundane set. And knee and joint pain clinics? Are these really appropriate activities for a worldwide cruise liner? We would add to this that the only reason we remained on board was thanks to our cabin steward, Sheena, who provided an excellent outstanding service and a space of sanctuary on the ship. Our thanks also to the team who manage the restaurants, also excellent......perhaps they could provide useful assistance to management in other areas of the ship. The last evening of the cruise. I tried to use the Internet on my account. I had saved this for the evening and early the following to make much needed contacts for the journey on arrival home, only to find after several attempts to log on that the service was being disconnected at midnight, despite time remaining!, 27th August - Disembarkation and return jouney Our transfer bus arrived at Athens airport, we were advised on route that a Cunard representative would be at the airport to help us after we had collected our luggage. Unfortunately, this was not the case and we had to find our own way to the check in desk only to find that we had been dropped off too early and had an hour and half wait in a queue before we could check in. Overall our impression of Cunard is one of great disappointment. Our much anticipated luxury cruise has not met our expectations of the standard from an organisation such as Cunard. We registered our formal complaint and are still awaiting compensation for a very spoilt summer break. We would not recommend Cunard to friends and family Read Less
7 Helpful Votes
Sail Date: August 2016
The bad points. we had to pick up case at airport. Rome airport and organisation was a nightmare! Embarkation was marred by not getting case until evening even though we were on boat early afternoon!. Entertainment was fairly poor! The ... Read More
The bad points. we had to pick up case at airport. Rome airport and organisation was a nightmare! Embarkation was marred by not getting case until evening even though we were on boat early afternoon!. Entertainment was fairly poor! The main band were good but unless you ballroom dance there was not a lot to do. The pop band were good but once you had seen them the set was the same everyday. Disco played outdated music, the same music every night! The sound system in ball room sounded like music was played in a goldfish bowl.. Several staff were rude and had to make formal complaint!! Bar service very poor. We sat by pool and waited 3 hours for someone to come to offer a drink! In the end went to bar and then got a service charge! Outdated and stuffy! Some excursions good some not. Drinks extortionate price! Positives Cabin good and our cabin stewardess was brilliant. Food and dining service was excellent. The management in charge of all restaurants should be running the boat! Read Less
9 Helpful Votes
Sail Date: July 2016
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost ... Read More
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost our luggage at Athens airport. We embarked on Cunard with whatever we had with us and Cunard crew was being sympathetic with our issue. They told us to let them deal with our luggage, so we can enjoy the cruise experience. At first, we were relieved. But as day went by, we can feel something was odd. For every embarkation point, seems there wasn't any news and when we followed up with them, it was seems like an excuse after another. One of the excuses given was the baggage handlers in Venice were on strike, therefore they can't get our bags delivered to the ship. We weren't willingly accepting their explanations but we had no choice. Until we got ourselves the PIR report from the airline rep and all of the excuses given by Cunard were bunch of lies. Based on the report itself, our bags reached on the very same day as the ship anchored in Santorini water. But the Cunard Manager lied to us in the face, telling the bags were still being traced and they still had no news from the airline rep. Oh yes, regarding the baggage handler strike in Venice? It was another BIG LIE by Cunard. the last airport strike in Venice was las month. Based on the PIR report, after Santorini, our bags were being sent to Venice and it was there for a several days before being sent back to Santorini because nobody was picking it up. They had a week to sort our luggage stuff, but failed to do so. Meanwhile it took us only 3 DAYS to find and get our luggage after we reached home. The staff from Purser's office were also not that friendly, but grumpy. One staff even questioned us,"what do you want me to do?" when we came to see him about our cabin issue. After all of the post cruise feedback we gave to Cunard, Cunard didn't bother much but instead, wished us to change our mind in the future about them. To us, the crew, our on-board experience and services provided by Cunard were so terrible that we would never pick Cunard as our future cruise consideration again. FOOD Food was absolutely delicious. Breakfast, Lunch, Tea time, Dinner, Supper have a lot of selections and variety. However, the buffet coffee was average, much better in the restaurant. Their cafe had two attempts at making a latte, both were undrinkable. ENTERTAINMENT It was quite poor from our honest opinion. The stand up comedian performed two different shows over the week. The first night was okay, but the second night was lame. Instead of performing live, we were entertained by his performance from a few years ago through a projector screen. The Cunard performing group was absolutely terrible. The dance were not synchronized at all, the singing was cheesy and off pitch, and the plot was lacking in substance. Read Less
50 Helpful Votes
Sail Date: March 2016
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships ... Read More
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships map) Other ships at least have staff to direct you to your cabin, not Cunard 2nd impression 1st night in dining room. No breads on table, waiter serves you one bread roll & one portion of butter. Other ships have plates of ass. rolls on table & plenty of butter, you don't have to ask for a second roll. Hardly a luxury approach to dining. 3rd impression When ordering the main meal (entrée) I asked for a Caesar salad & told it was not available I could only have that which is on the menu. A little off-putting when Cunard tell you that you may have anything. It was available upstairs in the Lido bistro not in the dining room. At this time my idea of luxury travel has suffered a major set back. 3rd impression 1st morning breakfast in Lido, asked for grapefruit & told it was only available in the dining room, asked for smoked salmon, "sorry it is only available in dining room" So next day we ventured to the dining room for breakfast & had grapefruit & smoked salmon with an omelette which had been in a Bain maree for a considerable time, underdone toast & one portion of butter with cold coffee. So much for the luxury breakfast experience. Upstairs, hot coffee, stale bread rolls & yesterdays croissants but made to order omelettes, whoopee. The sad food experience goes on with a very poor selection in the bistro compared to Princess or Celebrity. Entertainment in my opinion was one step short of a disaster with English "comedians juggler, magician" & other guest entertainers of very ordinary talent performing 9 nights with the exception of the ship's singers & dancers; they were great but after 4 night in 18 they got a bit boring. You would see better shows at the local hall not on a 5 star luxury ship. Credit where credit is due; the ship was beautifully maintained, bar staff were top class, wait staff did a good but not spectacular job. Segregation of world cruisers & the hop on hop off crowd (1000 Aussies) was annoying; if Cunard want to segregate them & us they should go back to the 30'es & not run a hop on hop off boat The dress code didn't seem to be enforced very well as there were people around the ship in the evening not dressed according to the ship's rules. Many people ignored the hand sanitizers in the Lido & I'm surprised that there wasn't an outbreak of norovirus. On the health issue the ship was full of people with a cold or flu, we avoided the dreaded lurg by keeping clear of the cougher crowd & spray disinfecting our room every time we went in after a theatre or lounge visit. Another evergreen is the criticism of ship's tours & transfers, Cunard didn't let us down with their overpricing, e.g Hong Kong airport transfer US$35 (HK $ 280 pp) local taxi HK $ 230 for 2 pax incl luggage & a 34 minute ride door to door with no waiting for Cunard to fill the bus before departing. In Bali we hired a car with driver for the day cost was A$76 for 6 pax not A$ 75 per person on Cunard bus I wouldn't consider going on another hop on hop off cruise if it was free. The Cunard experience was not what I expected compared Princess, Celebrity or Holland America Read Less
10 Helpful Votes
Sail Date: September 2015
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher ... Read More
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher standard of service and higher quality meals. In our opinion, the standard of food was not up to the quality of Holland America or other cruises we have taken. Our first disappointment was at our first breakfast which we ate in the Lido restaurant. I asked for Eggs Benedict and was informed that they were not served in the Lido, only served in the main dining room. We prefer the Lido for breakfast as we never know what time that we will be ready to eat. While sailing with Holland America they happily made any type of Eggs Benedict that I requested in their Lido Restaurant. We looked forward to attending the much advertised English Tea served in the afternoon. We were stunned when they served the scones which were shaped round like baseballs and almost as hard. We think that the baker left out the shortening or used very little and for the liquid, did not use heavy cream, but used water instead. They were tasteless and very dry, not soft or rich tasting as correctly made scones should be. They were the same throughout the cruise, so it was not just a bad batch. The steaks that we had were also sub standard. One of our party limits himself to dessert on his last night aboard ship. He was really looking forward to ordering a cheesecake which was on the menu for that evening. We all ordered the same dessert and on first bite, our friend actually spit it out as it was like eating sawdust. Dry, tasteless, and no richness at all. Once again, it appeared that lesser quality ingredients were used. We found that in general most meals lacked intensity of flavour. We made it a point to ask many fellow passengers if they had cruised on other lines and most had also previously sailed on Holland America. We asked how did they compared the food from other cruises to the Queen Victoria meals. Without exception, not a single person said that the food was better on the Queen Victoria. The lack of quality of ingredients seemed to us to be the problem. Another huge disappointment is that I had a credit from the casino on my ships card which I intended to use when settling up our bill at the end of our cruise? I was told that I could not use that credit and that the casino contractor would mail me my refund within 2 to 3 weeks. It is now 4 months since our cruise and I am still trying to get my money. I have called Cunard's North American head office many many times and am on a first name basis with a supervisor who has been attempting to assist me. He called me the other day, very embarrassed, to have to advise me that he has been informed that the casino company does not do refunds. He said that his office is "cutting a cheque" for me and mailing it within a week. It should be the policy of Cunard Lines that if any passenger has a credit on their onboard card with the casino or any store on board ship, that this credit can be applied to their cruise bill. Needless to say, when we discuss our cruise, we do not recommend Cunard Cruise Lines. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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