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1 Helpful Vote
Sail Date: November 2017
This was my 2nd Cunard experience. I had done the transatlantic round trip on QM2 the previous year. It was only 5 nights with 3 port stops. This I think was part of the problem. I wanted to actually spend longer on the ship and there was ... Read More
This was my 2nd Cunard experience. I had done the transatlantic round trip on QM2 the previous year. It was only 5 nights with 3 port stops. This I think was part of the problem. I wanted to actually spend longer on the ship and there was so much I didn’t get to experience. So, I’m back on Q.V. next week for 7 nights but there are 2 sea days. We opted for early dining & cannot fault the food or service. In fact, the staff arranged to swap some food items for me & couldn’t have been more helpful. Our stateroom, with balcony, was fine. Everything we needed was there. We went on 2 organised excursions which again I cannot fault & decided to wander around Cherbourg ourselves. It was very easy to disembark & re-embark as independent travellers, with the expected security checks. I have to say the leaving Amsterdam was amazing. You could practically touch the buildings on each side. A real navigational feat. This mini cruise is not the best if you want to really experience life on Q.V. I know we could have not gone on the excursions but you want to make the most of countries you visit. I’m really looking forward to my next journey & hopefully I’ll have time to investigate the wonderful 2 storey library. Read Less
5 Helpful Votes
Sail Date: November 2017
This is the first time we have every cruised on a Cunard ship. We have been on others thought so can compare. We did a five day Big Band Dance Cruise Southampton, Brugges, Amsterdam and Cherbourg. Fabulous, from the time we got to ... Read More
This is the first time we have every cruised on a Cunard ship. We have been on others thought so can compare. We did a five day Big Band Dance Cruise Southampton, Brugges, Amsterdam and Cherbourg. Fabulous, from the time we got to embarkation until we stepped off this morning. Such a warm welcoming ship. The food in the main restaurant and the Lido Buffet was superb, the staff couldn't have been more helpful, they work so hard. Cabins good and the beds divine, so comfy. If I had one criticism it would be that the dance floor wasn't big enough as it was advertised as Big Band they under-estimated how many people did Ballroom Dancing. The resident band though were brilliant, they played great party music when you wanted a change from the Ballroom. All said and done we wouldn't hesitate to cruise on her again and now want to try Queen Elizabeth and Queen Mary. Read Less
3 Helpful Votes
Sail Date: November 2017
3 couples chose this cruise as an Autumn getaway-3 nights in Barcelona booked separately and then 9 nights cruising back to Blighty. Initially the political situation worried us but our 4 days in the city were trouble free and most ... Read More
3 couples chose this cruise as an Autumn getaway-3 nights in Barcelona booked separately and then 9 nights cruising back to Blighty. Initially the political situation worried us but our 4 days in the city were trouble free and most enjoyable. 6 of us squeezed into a taxi for the journey to the port Saturday morning. Embarkation wasn't the quickest but we were on board for lunch and cabins were ready at 1pm. Nice bottle of fizz in the cabin. We were on second sitting (not our choice) but my wife charmed the most helpful maitre d and we got on first sitting-table for 6 by the window. Food and service excellent with our table staff willing to go the extra mile to get dishes for you that weren't on the menu. Thank you Alvis & Troy. First sitting too early and second too late. Freedom dining is our preferred choice. Perhaps one day Cunard??? As always Cunard wines are totally overpriced which seems to be reflected in the number of bottled on tables compared with other cruise lines. Our cabin was inside and was fine ( Deck 6) kept spotless by Jaypee and was excellent value for money. Entertainment excellent. Musicians, singers, dancers, comedians, and the lectures were good too. I think Cunard seem to offer high quality speakers compared with other lines. The boat was as beautiful as we remembered it ( on board pre refit Nov 2015) although the Winter Gardens seemed permanently cold. We prefer the buffet to that of Queen Mary-more open and the ballroom is more accessible compared with the Mary. We only used the ship's excursions once- Gbraltar as we left very early afternoon. It would have been nice to spend the whole day there as it seemed a very interesting place. The trip was excellent covering the top of the rock, caves, tunnels and military history of Gibraltar. Our guide Annie, was the best. On other ports the shuttles seemed over priced. Getting off in Southampton very efficient and on time. Overall very enjoyable cruise with excellent weather, great service, beautiful boat and great entertainment. It was a bargain price which made it all the better. We are booked on Victoria for 67 nights in 2019 ( Soton-Hong Kong) can't wait!!!! Read Less
4 Helpful Votes
Sail Date: November 2017
We chose this tour because of the price and the ports. We got much more. This is an elegant ship with beautiful Art Deco design and serious, professional service. The theater is best best of any cruise ship that we have been on and ... Read More
We chose this tour because of the price and the ports. We got much more. This is an elegant ship with beautiful Art Deco design and serious, professional service. The theater is best best of any cruise ship that we have been on and we've cruised on seven different cruise lines. (Sadly,the entertainment in this theater wasn't quite as stellar). There were so many activities on sea days that it was hard to chose. Our balcony cabin was nothing special but it was comfortable. There was plenty of storage and room in the closets. It was very clean. The cabin stewards work very hard and do a great job. The same was true of all the restaurant and bar staff. Our server for dinner was efficient and caring. We took several shore excursions because they were reasonably priced and went interesting places. This department was run like clockwork but some local guides were better than others. A down side of the Cunard experience might be the degree of formality on board. The dress code is very strict, On a ten day cruise we had three formal nights and on "casual" nights, the rest of the dinners, a sport coat was required. Restaurant dinners are early or late fixed seating only. We have grown to like anytime dining because we get to know more people that way. We would definitely sail with Cunard, again, and would highly recommend it to others. Read Less
4 Helpful Votes
Sail Date: November 2017
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After ... Read More
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After check-in, we were told to wait for them to call our group but there were so many of us never even assign a group. My friend told the staff about the problem. They just ignored and kept told us to wait for the group to call. So we walked in with one of the group by ourself and noone notice since there weren't actually have a system. The service in the ship is excellent. We were sitting in a table for 2 in the Britianian Restaurant. Our waiters are very welcoming and professional. We enjoyed our dinning experience every night. The supervisor of our waiters is also very attentive and friendly. He make sure everything done perfectly. The taste of the food is great. The chef did a good job. However, the choice is limited. Sometimes my friend and I hardly could pick something from the menu. We have taken many cruises before and we both think they could do much better on the menu. Sometimes all the soup offered are spicy. Many people can't take spicy food and I have no soup that night. There are also hardly any beef dishes offered. Only 2 dinner menu offering beef in a 9 days cruise is very rare. Just a little more carefully designed menu will go a long way. Dance classes are excellent. The dance couple are professional and the classes are well organised and full of content. Fencing classes are nice and new to me. I enjoyed it. Queen Victoria offer only 3 dance hosts in this cruise. I heard usually there are 5 or 6. Jenny is great. She is so friendly and I can see her enjoying the night making sure everyone taking care of in the Queens room. She danced with both men and ladies and everyone likes her. The other 2 dance hosts.... I spotted them checking their watch often. Queen Victoria could do better on their shows. Maybe that's why the theatre is quite empty. I also skipped a few of them since they tend to be very similar. Put a bit more budget on the production might help to keep up with the other cruise lines. The ship tend to be very quiet all the time. If you not interested in dancing, there is not too many other activities to choose from. Luckily I do like dancing. The booking system and technology on-board seems to be a bit outdated. We need to line up at the front desk for every single question. The line could be very long. I understand the age of passengers are not on the young side. But don't underestimate their ability to use technology. Simply including the bill checking system in room or just in public area would really help. The Cunard website also need some update. Couldn't get too much done on our own online pages. Overall it is a great cruise and I enjoyed the experenice on the Queen Victoria. Read Less
5 Helpful Votes
Sail Date: November 2017
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make ... Read More
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make a change. We have been looking at Cunard off and on, and finally an off-season nine-night trip matched our open dates and my (low) price point. We were a little stressed over the dress code. I despise neckties, but could manage a sport-coat without great suffering. My wife found a large selection of new formal dresses online for around $69.95 each, which only required hemming and some fussing over shoes. I owned a tuxedo, which after a bit of dieting and a replacement set of trousers from eBay still could fit. Embarcation in Barcelona was the worst we have ever seen. We were not told when to arrive and when we did we were assigned groups in a tired outer hall. After 45 minutes they seemed to stop calling groups and angry guests just stormed up and went into the departure hall where there was a long snaking line. We were commiserating with some fellow passengers when one disappeared. He came back shortly and said to follow him. He found the “group check in” was under-utilized and he made our own pretend group. We wonder if the others ever got on, despite the fact that we did not leave until the next day. A little supervision would have fixed this. Cunard cleverly checks passports for UK arrivals at sea, so getting off the ship and to the bus in Southhampton was on the other hand the fastest we have ever seen. We walked off the ship about 8:30 and were at our gate at Heathrow by 11:30. All modern ships are nice, but the Queen Victoria was a cut above. They got rid of the wasted space of a massive lobby. The “woodwork” was upgraded and just felt classy. There was a half bottle of Champagne waiting in our stateroom. The cabin was well appointed, quiet and had some nice touches. We were delighted to find a tea kettle, which allows the use of proper boiling water for making tea. Our cabin attendant acted more like a butler. Smaller cruise lines are better than large ones for one reason lately. There is not an aggressive “draft” of literally thousands of experienced crew to go to newer vessels. They get to learn their craft and perfect it. The main dining room team was amazing- down to deftly removing skin from fish and applying lemon. You never got a trainee waiter, even for breakfast, which is normally a pick-up team. Eagle eyed head waiters maintained service standards, energy which on other, lesser lines, goes to upselling you to alternative dining. The Britannia main dining room food was as reported- you get to eat what they are serving. It is well prepared, but is probably not what you want or were expecting. We would scan the menu and it was sometimes unrecognizable. The choices were explained to us as British food. There were 1000 Brits aboard out of around 2000 total. We had lovely Indian in the pub. The wine list was large and varied but not cheap. The beer list was extensive- they even had an IPA. One iron clad industry rule was gone- you could actually buy wine ashore and bring it aboard to drink in your cabin. And it was a great luxury to find self-service laundry on most decks. Sales pressure was limited – the photo staff was unobtrusive and there was no overt selling of unlimited diabetes (fountain beverage) packages. They had the old style per minute Internet service (who remembers logout.com) which was pokey slow. The dancing was lovingly cared for. The Queens Room was in the center of the ship and had a large dance floor. A social director called the dances and there was a seven-piece dedicated orchestra. There was a dance couple, who were internationally ranked and some dance hosts and a hostess. The dances were split between ballroom, Latin and some British Sequence Dances. A lesson or two were mixed in. This was the place you could use the dance lessons you took on other lines. The dance floor was often quite full. The Queens Room was the home of several balls, such as the Black and White. The Captain was charming. You got the sense he was very much in charge of our happy ship, and was not just a minor functionary assigned to read us policies from headquarters. One night he decided we would dock early in Gibraltar, and get a good night's sleep at the dock rather that "driving around in circles all night." The fellow passengers were normally retired, accomplished and well-travelled. There is great brand loyalty to Cunard (pronounced with a leading “Q”) and there seemed to be demand for shared tables at dinner as the conversation was quite interesting. All in all we were impressed. If you are tired of waiters in training and smoky casinos and don’t mind dressing up for dinner this is the place for you. Read Less
4 Helpful Votes
Sail Date: October 2017
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in ... Read More
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in particular as being just perfect as was the food. They made our 2 weeks onboard utterly enjoyable. All lectures were stimulating and covered a broad selection of subjects and much of the evening entertainment was of very high quality The ship exudes comfort and luxury and, in the main, we had few occasions when eyebrows were raised. Our shore excursion in Genoa was a disaster because the guide poured out facts non stop without context and therefore added little to our understanding of the city. All 31 of us complained and were reimbursed 50% of the cost which was fair as we had partaken of local food and drink. We did spend many hours just drifting or at very slow speed because the Italian ports visited were very close together and this did detract from the experience of cruising as it felt more like a bus tour. We look forward to spending more time at sea on our next voyage. Several people have complained bitterly about the additional costs onboard. Yes they are steep but it is quite clear when you book as is the fact that there are different dress codes on different days but several cruisers went out of their way to ignore that and it was disappointing to note that the staff were unwilling to say anything. It was sad that when most people had made the effort to add elegance to the ambiance to find that there were some who continued to visit bars and other public spaces in very casual attire, When I raised this with ship's officers they at first said that bar staff should ask people to leave the area but Chart Room staff certainly did not and continued to serve. The officer's follow on comment was that these people had paid a lot of money to join the voyage and could therefore not be spoken to. I venture to disagree as dressing for dinner is part of the Cunard USP and if cruisers don't like it they can go to another line. I fear that Cunard is on a slippery slope to 3 star status and that will cost them their reputation for elegance and luxury. That is the main reason why I cannot rate the experience as 5 stars Read Less
7 Helpful Votes
Sail Date: October 2017
We (an old friend and I) chose this cruise because we got a good deal on a balcony (my 8th cruise but first balcony) and because of the itinerary. We started in Venice which is one of my favorite cities and went to Kotor, Corfu, Cagliari, ... Read More
We (an old friend and I) chose this cruise because we got a good deal on a balcony (my 8th cruise but first balcony) and because of the itinerary. We started in Venice which is one of my favorite cities and went to Kotor, Corfu, Cagliari, Naples and ended at Rome. Embarkation was remarkably easy. The ship is beautiful, not at all glitzy, but understated. The service was exemplary, everybody was friendly and accommodating. We liked our cabin which was kept spic and span, but wished it wasn't so far forward. Dinner was enjoyable with congenial companions, all from the UK, which was fun for us Yanks. Still, it would have been nice to have an "anytime dining" option. The food was fine but I remembered better food on QM2 ten years ago. In general, since my first cruise in 1999 the food has deteriorated on most middle level cruise lines. We liked the various bars we tried and enjoyed the wine. As Americans we are used to paying a gratuity when we order drinks and they all seemed fairly priced. The entertainment that we saw was good but one night we went to the theater five minutes before the show started and could not find two seats together. We enjoyed watching the ballroom dancing at night but declined offers by gentlemen hosts to dance due to knee issues; still it was nice to be asked. We enjoyed the ports, having a bite to eat, a glass of wine and shopping. We went on one excursion to Pompeii which was fascinating but hard to keep up with the group on uneven surfaces. We disembarked at Civitavecchia which is really not all that convenient for Rome. In general we loved this cruise - I'd give it four and a half stars if I could. Read Less
2 Helpful Votes
Sail Date: October 2017
First Holiday together since the children were born, now they have left home. Convenient flight departure from Heathrow generous 23kg hold luggage allowance plus cabin luggage Seamless embarkation plenty of staff guiding us to the ... Read More
First Holiday together since the children were born, now they have left home. Convenient flight departure from Heathrow generous 23kg hold luggage allowance plus cabin luggage Seamless embarkation plenty of staff guiding us to the coaches, luggage taken separately. No queue at port. Free bottles of water as we got on board (stocked up with a couple each). Cabin clean with half bottle of fizz. Steward could not be more helpful; issues dealt with same day eg leaky shower head, emptying the fridge so we could fill with our own stuff. Steward did his job excellently no time wasted with folded animal shaped towels just immaculately clean every day we looked for dirt but could not find any. Chocolates on bed actually tasted good. Biscuits and ice bucket restocked twice a day. Laundry and iron on each deck Dining in Britannia, excellent service eg 3 desserts if we couldn't decide. Food good with some choices excellent. DONT bother with wine unless you have money to waste. Think like a teenager buy in each port, drink in cabin before then drink water at meals. We had room service for breakfast (7am twice) when we wanted to get out early and Lunch (twice) the food was very tasty and the dessert (choc ice cream bombe) heavenly A cocktail in the bar with free hors d'oeuvres was a lovely treat with different music Barista coffee waste of money the self serve coffee is good and hot milk always available. The entertainment was mixed the onboard singers and dancers were as on any ship ok for passing the time. The guest entertainment we enjoyed. The film shown each day was on the cabin TV the next day so if we missed it no problem. On sea days we went to beginners bridge and dancing lessons which were well run. Each day I went to the Total body conditioning at 6pm, really well run with exercises to challenge and alternatives for the not so fit. A core group turned up every evening which was really good fun. I don't understand why people pay for exercise classes the free ones are great. Finished off with a lovely sauna. One highlight was the wine tasting 12 wines in 1 hour ($28) with cheese and fruit, buffet style The sommeliers were full of tips to improve the wine. If you weren't interested in the tasting it is amazing how much some people could drink in one hour. We had a bit of on board credit to use so chose a cruise excursion on day something we would not usually do (so much advice on the web to design your own). We will not be doing that again, over priced; small meal wine or water to drink so fell asleep on next bit of drive, too much time in Sorrento and not enough in Amalfi. Departure day we were allowed to stay on board until 1030 which was pleasant and then the disembarkation was very smooth. We really had a good time together, the service made it special they made us feel cared for, there was nothing to complain about on a day to day basis. Without teenagers and parents of teenagers there seemed to be a lot less late drinking and noise by 1130 all was quiet Overall issues (but cope able with): drinks are prohibitively expensive but no issue with bringing stuff (8 x 500ml coke bottles)and/or buying a bottle in port (Limoncello) and drinking in cabin. Early (not as port websites) sail away times make planning own excursions a little stressful but we always docked early so easy enough to get up, out and back for afternoon tea or a swim in the lovely warm pool. I used it on 3 days and never had to share. Read Less
2 Helpful Votes
Sail Date: October 2017
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and ... Read More
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and very slow, there was not a big crowd, but it took a long time to get through the process, not really great in this automated day and age. First impressions of the ship were favourable, it was nicely appointed, and really quite stylish. It was also easy to navigate around. The room was OK (what I expected). Décor somewhat dated, but acceptable anyway. One word of warning, Cunard's website states that the cabins have UK and Euro plugs, in fact our cabin had 4 US plugs, 2 European plugs and 1 UK plug, so take your converters if you have more that one device to charge! The 1/2 bottle of sparkling wine was a nice touch. Cabin Steward was superb. Food The Lido restaurant (Buffet) is typical buffet fare, not good, not bad just average, BUT the service is poor with tables not being cleared quickly. There are free juices and coffee but it is self serve (which I was OK with). Breakfast was a bit of a scrum, the Britannia restaurant is only open 8 - 9.30, which means almost everyone hits the Lido Buffet and there simply is not enough space. Either make more space of extend the Britannia breakfast hours. Staff in the Lido seemed depressed, not sure I saw a smile all cruise! Britannia - Reasonable food, a fair choice and (in our case at least) very attentive service. Good wine choice, but very expensive. Waiters very good. Golden Lion Pub - limited lunch choice, but quite nice, service a bit hit and miss. Drinks inordinately expensive, $15 for a double G and T is a bit eye watering! Entertainment - Mixed, nothing really in the day time, other than the odd lecture and cards etc. I guess suited the older clientele, but not us, fortunately the weather was OK so we could sit on the deck and read or just catch some sun. To many of the courses are charged for (learn to use an iPad for example), and it just felt like they were nickel and diming (more on that later). Evening shows OK, on board entertainers were a bit "Saturday night live", but reasonable, the visiting acts were quite good with one being excellent. But it always had an "amateur hour" feel to it. And the entertainment director seemed to feel the need to introduce and say goodbye to every act - sometimes less is more! Excursions - Well organised and in most case quite good, but VERY expensive (similar tours could be had immediately you stepped ashore for 1/2 the price), I expect a mark up but this was too much. Disembarkation went well - we elected to "self serve" that is take our own case s off, which was effective. Transfers from the port to Rome were nothing short of profiteering, with a bus ride costing $69 and a private car $325 (it was only a taxi). There were taxis available at the port, and we pre-booked a car (port approved, pick up at the ship) for about $140. Again a mark up is OK, but this was daylight robbery! So overall I enjoyed the cruise, the ship was nice, the food was reasonable, and the itinerary was good. But I would not go on Cunard again, I can only compare it with one other cruise (Royal Caribbean) and that had a much "happier" and more lively feel. The real issue was that Cunard have a reputation for "luxury and Quality", yet my over powering feeling was that I was being nickel and dimed at every step - so slightly disapointing Read Less
10 Helpful Votes
Sail Date: October 2017
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which ... Read More
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which allowed us to chose when we dined instead of having to chose an early or late sitting. The stateroom was adequate in size with a slightly larger balcony although we didn't spend a lot of time in our room. The only negative point regarding the room was the air conditioning. It was fixed on one temperature and we were unable to control the temperature with the thermostat. We did report it and it was alleged to have been fixed but nothing changed. The fixed temperature was bearable as we didn't spend much time in the room. The club restaurant was lovely. The food was good and the staff their usual friendly selves. Like others have commented on, the wines are very expensive and in my opinion unjustifiably so. There really is no reason to charge such high prices for drinks. The ports we visited were OK if unremarkable other than Venice which, despite the hordes of cruise liner tourists, is still lovely. Purchases on the ship, should anyone wished to have availed themselves of this opportunity had an additional 24% tax added to the existing surcharge Cunard already impose. This was apparently due to a Greek law ( we started from Athens ) that the ship had to comply with and would not be released from until the ship visited a non EU country! No attempt was made however, to call at Albania or Montenegro for instance to release this tax as we made our way up the Adriatic. Overall, we enjoyed Queen Victoria and will most likely book a cruise on her again some time in the future. Read Less
4 Helpful Votes
Sail Date: October 2017
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit ... Read More
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit hothead reservation. From the moment I stepped on board I got the feeling that the QV was a good ship. Crew were friendly and the whole embarkation process was handled smoothly and efficiently; certainly more so than when boarding the QM for the Christmas cruise. There were even shuttle buses to take us from the terminal building to the ship. The Victoria recently came out of a refit and my cabin was immaculate. I had booked a deck 4 guarantee obstructed view cabin and was pleased to be assigned a cabin on deck 5 and the only obstruction was when looking down. I was concerned about the quality of the food given some of the reviews I had read but was very pleased with the quality and quantity of the food. I am lactose intolerant and got to chose my meals the night before and have them cooked without dairy. Lots of choice so no complaints there. Lunches were taken in the Lido except in Crete and Rhodes when I ate ashore. Lots of choices and even a few lactose free sandwiches. The salad bar was particularly good and there was no wilting lettuce. Breakfast was also usually in the Lido, usually lox and bagels and scrambled eggs on one day when a new pan appeared in front of me. The bread and rolls were freshly baked and far too tempting! I took one course on using an IPad for photography. I wish it had been offered on one of the sea days before our first excursion as it had lots of good advice and was worth the $15 charge. I did not attend the shows, nor did I attend any of the lectures. Neither interested me. I had hoped there would be something on the history and culture of the area in which we were sailing rather than an ex White House staffer from the “W” era or some one talking about pop music. Enjoyed listenening to the string quartet, and the hardest on a couple of occasions and watching the ballroom dancers. Most passengers were from UK and man, many of themcould dance! Only did one shore excursion in Sarande. An interesting stop and tour of Butrint. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise as it was a great package, everything was in there and as we had not sailed on Cunard before thought it would be good, which it was. Service is second to none, crew most helpful if you even had the slightest ... Read More
We chose this cruise as it was a great package, everything was in there and as we had not sailed on Cunard before thought it would be good, which it was. Service is second to none, crew most helpful if you even had the slightest problem, i.e. delivering grated ginger, lemon and hot water to your cabin twice a day for a throat tickle. Others were quietly assisted with their gluten free diets to ensure they had the best food available. As usual we did see disabled people being helped in a caring way. The food was exceptional!! We were unfortunate enough to have an obstructed view (which we knew of prior to boarding) due to being later in the booking process but it didn't really take anything away, we saw lots and you are all over the ship or ashore every day so We had plenty of room and clothes storage was ample. Buying a bottle of wine (to drink in your cabin) occasionally ashore was not frowned on as some cruise lines do. The entertainment at times wasn't up to expectations but............... we are all different. Read Less
4 Helpful Votes
Sail Date: September 2017
We spent 7 days on a cruise on Queen Vic. From Venice to Athens. I knew it was not ther cruise for me when i noticed on the daily activity “Chair aerobics”. Excellent food,excellent staff service and operasrting BUT! Bars mostly empty ... Read More
We spent 7 days on a cruise on Queen Vic. From Venice to Athens. I knew it was not ther cruise for me when i noticed on the daily activity “Chair aerobics”. Excellent food,excellent staff service and operasrting BUT! Bars mostly empty due to high cost of drinks-but the pub was full every days wplaying darts and cards and trivia. Ballroom dancing each night most popular b it you would not want to go and break out on a dance. Most Aussies wondering why the decks were empty at 10pm.oh and for single ladies they did supply officers to dance with you- looked like they had stepped out of a coffin! So if you want a happy cruise of fun this would not be the one to choose, It seems they are relying on all the Brits who want to practice their ballroom dancing and stay in the pub and play darts.And there are plenty of these so no need to change. Basically a shame as had great expectations for a masquerade ball and 20”s evening- a flop unless you had a partner and did proper ballroom dancing moves. Lack of atmosphere and only highlights were good food and good ports.Oh and 1 good comedy show otherwise just ships entertainment. Shops well stocked with quality. Tried fencing but only 12 people allowed for. Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise for the itinery, Venice to Athens. The check in and out was seemless. The ship had been refurbished beautifully, our cabin-balcony was large enough and very comfortable. The food in the Britannia restaurant was top ... Read More
We chose this cruise for the itinery, Venice to Athens. The check in and out was seemless. The ship had been refurbished beautifully, our cabin-balcony was large enough and very comfortable. The food in the Britannia restaurant was top class, with top class service. The Lido buffet restaurant had everything you could want and was mostly very nice. There were a variety of bars, a pub and nightclub which was always nearly empty. We usually stayed at the back of the ship pool area which had a few lovely daybeds with shade. The only thing was that to go anywhere but the nightclub, pool deck bar and winter garden bar, (which was lovely, but usually empty), gentlemen had to wear a jacket, which was not ideal, even to go in the pub a jacket was required, which we thought was unnecessary, collared shirt should have sufficed. There was a wide variety of ages, but mostly elderly on board. The band played some good music, but catered more for older guests. Formal night masquerade ball, did not require a mask even though we wore them. Not all guests wore formal wear, so long dresses were not a must for the ladies. All in all it was a great cruise if you don't mind dressing up. Read Less
Sail Date: September 2017
Last minute deal that visited ports we had not seen before. Nice ship, mid size, almost exactly like Holland America one we used last year but not so flashy. Food was better on Cunard, staff were excellent, entertainment reasonable, ... Read More
Last minute deal that visited ports we had not seen before. Nice ship, mid size, almost exactly like Holland America one we used last year but not so flashy. Food was better on Cunard, staff were excellent, entertainment reasonable, thrilled to see Bill Bryson. Concord pilot very interesting. Ports were good and interesting except for Zandar, which was a waste of time. Loved Kotor. Cost of drinks extortionate, so stuck mostly to free fruit juice but brought two bottles onboard and paid the 20$ corkage. They are silly, most people I talked to simply drank less. Removed the daily Service charge and tipped direct. It's the line's job to pay the staff reasonable wages, not mine. I don't do the formal thing but have no problems with those who want to and was happy to avoid the dining room on formal nights and to wear a jacket at other times. My wife tells me the lack of makeup mirrors in the rest rooms was a problem. Everything else perfectly acceptable, we would use Cunard again but not specifically choose them over others. Read Less
7 Helpful Votes
Sail Date: September 2017
We travelled with friends and liked the itiniery, especially Venice and Lake Garda (this was an add on arranged by Imagine cruising. I use a wheelchair and gave all dimensions to Cunard before setting off. Despite this, my chair would not ... Read More
We travelled with friends and liked the itiniery, especially Venice and Lake Garda (this was an add on arranged by Imagine cruising. I use a wheelchair and gave all dimensions to Cunard before setting off. Despite this, my chair would not fit through the cabin door. The "stateroom" was just very average and not very big so my chair, even when folded, took up a lot of space. We ate in the Britannia restaurant and whilst the food quality was OK, there wasn't a great deal of choice. One of our friend is gluten free and the choice was poor. She had to choose what she wanted a day in advance!!!!.Each night, there was a selection of wines recommended to go with the menu. These ranged from $50 to $150 per bottle. The cheapest bottle on offer was $30 and the only glass available cost $20. Then they have the cheek to add 15% service charge. All other drinks also far too expensive. Gin and tonic $10 for 1 oz of gin and tonic from a dispenser. I could go on, but you get the picture. We ate breakfast and lunch in theLido Restaurant and there was a huge choice and quality generally very good.However, the staff in there need a course in customer service.Theyare a miserable bunch and no help at all. Getting a coffee served at our table was like asking for the crown jewels. To cap it all, Cunard want $11.50 PER PERSON PER DAY for tips. Yes, you can opt out or reduce the amount. We were also shocked to find that many of the daily activities were chargeable. Foe example, a talk on how to use your ipad cost $15, use of the hydropool cost $149 for the week. Would we recommend Cunard? NO. Would we ever go on another Cunard cruise? Never Read Less
10 Helpful Votes
Sail Date: September 2017
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
13 Helpful Votes
Sail Date: September 2017
First cruise, to celebrate 40 years of marriage. Had never found the prospect of cruising attractive, but we decided to give it a go based on the experience of friends. Heaven! The staff on board the ship were both plentiful and ... Read More
First cruise, to celebrate 40 years of marriage. Had never found the prospect of cruising attractive, but we decided to give it a go based on the experience of friends. Heaven! The staff on board the ship were both plentiful and attentive. We had a choice of opting in or out of the many activities and entertainments on board. The ambience on board was one of refinement, and the choice of venues to dine, from quick snacks to formal dining, were plentiful and varied in terms of cuisine. The public areas on board were exquisite with a strong Art Deco influence. We regularly frequented the Queen's Room which was, by day, the venue for e.g. dance lessons, fitness programme and by night Ballroom, Latin, or disco dancing and a variety of musical performances from harpist, pianist, classical guitarist and tribute rock band. Afternoon tea in the queen's Room was a bit of theatre in itself. The shows provide in the ship's theatre were varied and of a very high standard. Port excursions on offer were plentiful. The real bonus for us was that in the case of cities we had never before visited, the ship berthed within an easy walk or 5 minute port shuttle. We arrived home on 16 Sept totally converted, and 4 days later have already booked a cruise, again on the Queen Victoria, for 2018. Read Less
2 Helpful Votes
Sail Date: September 2017
This was the 14 night cruise, Venice to Rome. This was our third cruise on this ship and fourth with Cunard so we know the standards that CAN be achieved. (Most recent previous experience was in March this year - Auckland NZ to ... Read More
This was the 14 night cruise, Venice to Rome. This was our third cruise on this ship and fourth with Cunard so we know the standards that CAN be achieved. (Most recent previous experience was in March this year - Auckland NZ to Wellington NZ via Australia - part of the world cruise. On that occasion the poor standard of food in the Britannia restaurant caused us to look seriously at abandoning the September Mediterranean cruise. But we persevered. Thankfully the quality of produce and skills of the chefs had improved considerably since last time. But we still think that on most evenings offering half of both the main courses and appetisers as "vegetarian" is far too many. Waiter service in the restaurant was first class, though the sommelier left more than a little to be desired. Drinks waiter service in the Lido (lunch) was (as before) patchy. You should not have to go looking for a waiter to order a drink. Similarly, overall service in the Golden Lion was also a bit hit and miss. The Lido pool area could do with some more shade. We recall there were umbrellas before - none now. We didn't go to any of the evening shows in the theatre - mainly because nothing appealed. However we feel the string musicians playing around the ship could do with a bit of makeover - the performances were rather hard work for us an an audience. Top marks to the young lady who was our stateroom steward. Our modest requests were never too much trouble and she did a good job keeping things today. Well done Edna! The makeover of the staterooms during the recent refit was very good, particularly the much larger TV and providing facilities for making tea or coffee. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because of itinerary,the ship was visiting some places we had not been to before. Cunard is our chosen favourite line for elegance,excellent food and service.Passengers are mainly Brits of a certain age so only a few ... Read More
We chose this cruise because of itinerary,the ship was visiting some places we had not been to before. Cunard is our chosen favourite line for elegance,excellent food and service.Passengers are mainly Brits of a certain age so only a few children,there were however 42 different nationalities on board so it was interesting to meet and speak to people of other countries. My only adverse comments would be that the prices charged for wine and excursions are excessive. The evening entertainment is varied and the resident Cunard singers and dancers put on some good shows. Lectures during the day are interesting ,Jennie Bond the former Royal correspondent was well worth listening to and my husband found the art talks very good. We were lucky with some wonderful weather and the ship coped well with a force 8 gale,this might be of interest to those who are not good sailors. If you haven't cruised before try it ,you will get hooked! Read Less
4 Helpful Votes
Sail Date: September 2017
Having cruised in April with an itinerary that included Dubrovnik and not being physically mobile to alight the ship we thought why not try Cunard with an itinerary including Dubrovnik. Unfortunately not the best start with a seven and a ... Read More
Having cruised in April with an itinerary that included Dubrovnik and not being physically mobile to alight the ship we thought why not try Cunard with an itinerary including Dubrovnik. Unfortunately not the best start with a seven and a half hour flight delay from Manchester. Boarding the ship in Piraeus at nearly midnight we were finally settled into cabin 8093 . We had booked a 'guarantee' balcony BB cabin and were given BF grade which is a roomy disabled cabin. Tea and coffee making facilities are included complete with biscuits. Although the cabin was sheltered from direct sunshine it was still one of the best cabins we have been in. The ship was full but you would never think so. The dining experience is definitely for traditionalists with formal wear definitely the norm for the two formal nights and a jacket for non formal nights complete with shirt but not a tie. It may seem stuffy but if you know in advance then there is no chance of feeling uncomfortable. The Lido buffet is the choice for passengers who don't like the formal approach. Our third time on Queen Victoria and the best .Cabin - great, food - good, staff- friendly and destinations - well chosen. Read Less
9 Helpful Votes
Sail Date: September 2017
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by ... Read More
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by the toilets was a bit of a surprise. When we arrived in Athens it was all very efficient and with a very quick transfer we were in our room in no time ,our bags arrived 10 mins later brought by our really hardworking and lovely Butler Elvie. Elvie was our room steward on our first cruise and not only did she remember us, she made sure that everything that was needed in our room or by us was catered for seamlessly. She is a real credit to Cunard. The Room itself was a nice space with everything that you could want well kept with plenty of storage. There was a crooked picture above the bed though which as it is fixed in place could not be moved ,drove me mad !! The Queens Grill had really great waiting staff Aurica our waitress was again a credit to Cunard and made our dining a nice experience, However the food in the restaurant varied sometimes great ,sometimes average many times lukewarm. I think Oceania offer better Menus with much less pre preperation than Queens Grill and this should be looked at by Cunard. Cunard can not choose its passengers and some of them in the Queens Grill were really nice but you also get those difficult elderly snobs who seemed to enjoy making the waiting staffs, life impossible remember the people that serve you are human too guys. Our deck area was clean well arranged and had nice touches with tea and snacks provided it lacked a whirlpool though. overall Queen Vic is a lovely ship with very little movement even in bad weather. Disembarkation was well organized again for me, However the big letdown for me, is that on a B A flight charted by Cunard we got split up and we and many other Queens Grill passengers got shoved in the back of the aircraft provision of catering would also have been a nice touch. Cunard needs to realise that when people pay top dollar thats what they expect form start to finish. Overall a nice week some good staff but needed to be a bit more special. Read Less
12 Helpful Votes
Sail Date: September 2017
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and ... Read More
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and looked splendid, especially the Queens Room, Garden Room and theatre. That said, the new Grand suites and the additions like the Britannia Club restaurant are of no benefit to the majority of passengers. The ship was filled to capacity (around 2,000 passengers) with 1,300 Brits and several hundred Australians but, surprisingly, it seldom felt crowded. PROS • Good itinerary and we had sufficient time to explore independently at each port. • Efficient embarkation, disembarkation and port tenders. • Splendid decor with elegant Queen's Room, Garden Room and good theatre. • Excellent afternoon tea in Queen's Room and good pub lunch in the Golden Lion. • We enjoyed Jenny Bond's lectures, talks on forensics and the piano and guitar recitals. • Cunard is not constantly trying to sell passengers photos, art works, spa treatments etc. CONS • Food in the Britannia restaurant was a major disappointment. • Service was generally mediocre, especially in the Lido but our cabin steward was good. • Drinks were very over priced. • Ship can be unpleasantly cold, especially in the Queen's Room and Britannia restaurant. • Too restrained - nothing resembled "fun" and no sail away gatherings on deck. • Port lectures were poor and simply promoted the trips instead of giving useful information. • Shuttle bus charges were applied to selected passengers who had booked Early Saver fares. FOOD AND DINING There is no anytime dining in the Britannia restaurant, so we chose to eat at 8.30 pm. The service was variable and our table of 6 could finish eating at any time between 9.30 and 10.30 pm. We also went there for breakfast at 8 am and the service then was quite efficient. Food in the Britannia restaurant was a major disappointment with dull menus, no seasoning and very little flavour. We normally prefer the fish dishes but found them to be poorly cooked and flabby with not even a slice of lemon. Carrots and pak choi were served most days as was rice and mashed potatoes. Half of the menu seemed to be vegetarian options and the gluten free soufflés were mainly egg white. We explained this to the restaurant manageress but nothing improved. Even regular Cunard passengers commented that the food standards had deteriorated significantly - but few people thought to complain and just said "it's fine" when asked. We were served a mushroom tart with pastry like concrete, a crab starter that was a spoonful of nothing much in a bun and several deserts that were swimming in ultra sweet golden syrup. The menu on the four formal nights contained nothing special and lobster was only available once during our two weeks on board. Being presented with a set of menus on the last night only served as a grim reminder. The lunch time menu was also very dull, so we often went to the Lido restaurant where we could be more selective. Service in the Lido restaurant was poor, with nobody offering to fetch drinks and disinterested waiters. The Golden Lion pub served fish and chips, chicken curry, pies etc each day and we found this to be a really good alternative. The daily highlight was afternoon tea, served each day in the elegant Queen's Room with a string quartet or harpist to create the right atmosphere. There was a nice choice of crustless sandwiches, followed by cakes and then scones with jam and cream. All were served nicely at a leisurely pace and with a choice of teas. DRINKS Cunard charged around 50 USD for a bottle of very ordinary wine, which is extortionate. We took a couple of bottles on board and, even with the excessive 20 USD corkage charge, it was OK. It was, however, noticeable that little wine was being consumed because it was over priced. A half bottle of chilled bubbly awaited us on arrival which was a nice touch. One glass of wine and no canapés were served at the Commodores reception in the Queen's Room, which was a poor affair compared to the Princess's Captain's Circle. It reminded us of the P & O champagne waterfall, where they charged for every drink! ENTERTAINMENT The TV was small and there is no "on demand" capability, even after the recent refit. The theatre is very comfortable and we enjoyed trying the boxes at the sides. Drinks are not served in the theatre and there are no tables in the arm rests, which are useful for taking notes during lectures. Theatre entertainment ranged from excellent to poor but was perhaps a bit above average. We enjoyed Jenny Bond's lectures and talks about forensics. We enjoyed hearing a group called The Rewind Project presenting the music of The Moody Blues, The Hollies, 10cc and Cliff Richard. Another group (called the Overtures ?) also put on a good show of 60s and 70s music. A comedian named Jon Courtney entertained us with some good jokes and piano playing. David Howes, a multi-instrumentalist played the piano and trumpet and put on quite a show. Ilia and Plexus provided an interesting gymnastic show but trying to fill an hour with such performances is difficult. There was also a grim comedian / ventriloquist one evening. The resident singers and dancers, who put on four shows, were OK but the singers were not very good. CONCLUSIONS The Queen Victoria is a lovely ship but we were very disappointed with Cunard, who failed to come up to their quality image. Breakfast and afternoon tea were good, but, for most meals, menus were dull, food was poorly cooked and lacked flavour. Service was mediocre and the crew simply did their job. Drinks were over priced and the ship was unpleasantly cold in some main areas. No cruise line is perfect but, in our view, Princess provides a much better experience and we have no desire to cruise with Cunard (or P & O) again. Read Less
Sail Date: August 2017
We chose this cruise because it ticked all our boxes. It went from Athens to Venice. It stopped at Dubrovnik and Split. For me it meant seeing the Croatian coast. This cruise was everything we expected it to be. We were first time ... Read More
We chose this cruise because it ticked all our boxes. It went from Athens to Venice. It stopped at Dubrovnik and Split. For me it meant seeing the Croatian coast. This cruise was everything we expected it to be. We were first time cruisers. I had to ask the cleaner if we paid for meals. I was a complete newbie. For me the Lido was fine. It was fantastic to us. We had just completed touring Eastern Europe with carry on luggage. What a wonderful time too. We had see south western England, Berlin and Dussledorf and then Prague and Budapest so this just fitted in fine. We did not go into the flash restaurant as our given time was 8.30 pm and that was too late for us. We also saw the menu on offer and decided that the buffet was just fine and it was. I really enjoyed both the swimming pool and spa. It was all good. I thought that the excursions were expensive and perhaps not worth it. Yet we had a wonderful experience at Dubrovnik on tuk tuks going around there. Worth it We were on this for a week and it worked well for us. Our first experience and it was all positive. Thank you Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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