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4 Helpful Votes
Sail Date: August 2018
We have seen very beautiful pictures of the Norwegian Fjords. What better way to see than by cruising into the spectacular fjords. Flam to Gudvangen via the Nareoy fjord ( need separate 3 hour catamaran cruise ) and the sailing ... Read More
We have seen very beautiful pictures of the Norwegian Fjords. What better way to see than by cruising into the spectacular fjords. Flam to Gudvangen via the Nareoy fjord ( need separate 3 hour catamaran cruise ) and the sailing Geiranger fjord to Geiranger are the only 2 UNESCO heritage listed fjords in Norway. The listing tells you of its unique beauty. Need to wake up early 6 am though. The catamaran cruise is better than the return train ride from Flam to Myrdal. You can always do really spectacular Alpine train rides like those of the Bernina Express or even the Glacier Express in Swizerland. The 3 hour return bus trip from Geiranger to Fydals juvet ( gorge ) about 20mins away and then 1 hr to Mt Dalsnibba and then back to Geiranger and over to Eagles Bend Lookout is really worth it. On a good day, we got some really beautiful panaroma photos to treasure. We also enjoyed visting Bergen and up the funicular railway to Mt Floyen and walked around the beautiful lake which I had backpacked and camped overnight there 30 years ago. No internet or maps then. And hey, presto, we saw some campers on the exact same spot. How good is that. Haguesund harbour and town is okay. Free Cunard shuttle. We saw the their Hollywood Oscar equivalent ( the Amanda statute ) as they were celebrting their Norwegian Film festival on same day. BTW, we took a photo of Marilyn Monroe statute by the harbour. Apparently, townsfolk claimed she originated from there and I can't blame them as she does have a beautiful blondish look, right .... Queen Victoria is a beautiful and elegant ship, the travellers are easy and and enjoying themselves, the staff are at ease and offers good customer service both at the Lido, Britannia ( Nick from Boracay, Philippines, thanks for you excellent service ) and room service, our cabin staff always get our cabin clean with fresh towels daily, the food is very good and our dining companions ( Noel and Pam from Parramatta. NSW ) are a hoot and funny. Not bad for an Reserve army major. Loved your bright red coat. What more to expect. The nightly entertainment especially the musical cabarets are good. I attended one talk on the Quirks of Norway and found the facts very amusing. She was a Brit who lived in Norway for umpteen years and has a GOSH. That is the way to go. Our main purpose to dance nightly on one of the best ballrooms at sea with the well known Queens Room Orchestra and singer ( Vincent Wolf ), went very well. Sadiki, the handsome and friendly Caribbean born social host, was good in organising nightly 7.45pm sequence dances. He could have expanded the list a bit rather than the same every night, though. BTW, he is also our zumba instructor and boy, does he work you out in sweat and fun. Vincent belt out some nice waltz and foxtrot numbers during the evening black & tie dinner and royal cunard gala and during Cunard famous afternoon tea sessions. I think Damian Dodd ( singer in QM2 Feb 2018 ) was a bit more engaging with panache. Overall, my view is that dancing in the Queens Room during afternoon teas and especially in the evenings, with fantastic live music after excellent dinners and cabaret shows, is REAL TREAT for many of us. The floor is spacious and the atmosphere is great. It was fun to us. Thanks to some companions we met like Rain, Anthony, for catching us in the short video clips. Something to reminisce when we ride our mobile scooters in years to come. Give it 15 or 20, ok. Touch wood. Finally, thanks to all QV staff, the Queens Room orchestra, Vincent and Sadiki and our fellow companions. We will be on Queen Elizabeth in mid March and April next year and hope to see you. Just one very small tip to other cruisers who may be interested, don't expect too much, keep your fingers cross on weather etc, and play your part to respect and respond positively to others and often, you get back in return in spades. Such is life. Read Less
5 Helpful Votes
Sail Date: August 2018
We booked on-board QM2 on our T/A last year. The QM2 cruise was because is was an experience we wanted to have at least once. This cruise was booked as we wanted to try a smaller Cunard ship and see the fjords. Our overall ... Read More
We booked on-board QM2 on our T/A last year. The QM2 cruise was because is was an experience we wanted to have at least once. This cruise was booked as we wanted to try a smaller Cunard ship and see the fjords. Our overall impression of Cunard is a rather dark and subdued ship with a quiet atmosphere. This sophisticated atmosphere was pretty good for me but a little too staid for my wife, who's favorite line is Celebrity with Regent Seven Seas coming in second. The balcony cabin was fine, though it appeared cabin upgrades were not part of last year's refitting. We generally cruise in a suite and have never used Celebrity's MDR, so cannot make a comparison. We found the food in the Britannia restaurant to be just decent. A number of dishes were not prepared properly. The buffet happened to be quite good and the setup and service on QV was far superior to QM2. Our biggest problem was the travel desk. My wife has difficulty walking and we were concerned about her walking from the ship to the railroad in Flam. We spoke to staff shortly after boarding and on the day of the tour. They seemed totally disinterested in the problem. When we (barely) got to the train, the tour guides and train crew were very helpful to her. Read Less
3 Helpful Votes
Sail Date: August 2018
We had always wanted to see the Fjords in Norway and having travelled on The Queen Elizabeth and the Queen Mary and really enjoyed both experiences we were happy to book our trip on the Queen Victoria. Although the staterooms are a little ... Read More
We had always wanted to see the Fjords in Norway and having travelled on The Queen Elizabeth and the Queen Mary and really enjoyed both experiences we were happy to book our trip on the Queen Victoria. Although the staterooms are a little small, we had a balcony and you soon get used to the small space. Our stateroom attendant Tom was excellent, the bed was turned down each evening and we had ample towels and bathroom products as well as sufficient tea. The dining experience in the Club Britannia restaurant was superb. Lots of choice and the waiting staff were obviously proud of their profession. On one occasion my husband left the restaurant to use the restroom and the waiter refolded his napkin, a lovely gesture. Our waitress Olga and the restaurant manager Mya were lovely, warm and friendly whilst at the same time allowing you to have personal space to enjoy your meal. I had an issue with lunch one day as I am a vegetarian which was completely my fault. A basket of fruit and some chocolates were sent to my room as an apology. Some of the entertainment and classes could have been better. The line dancing teacher clearly did not know what she was doing and had to be supported by a colleague the Zumba class with Sadiqi was very good. The ship is very clean and all of the staff seem to take pride in their work. Th public restrooms are very clean too.Cunard cruises are great if you want to be treated with respect and courtesy. Great for couples and the elderly, not sure about children. I will travel with Cunard again and I would recommend them to anyone. Read Less
4 Helpful Votes
Sail Date: July 2018
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker ... Read More
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker The ship itself was clean and tidy in all public areas and a credit to the brand The shops whilst shiny held a lacklustre stock but had a friendly staff to try and sell it. Standard perfumes and drink and high end art and jewellery, but a great place to spend on board credit The trip and itinerary were great, the weather hot, we didn't get off in Gibraltar since we had been there a month earlier and it was only a pitstop of a few hours . Dining experience onboard is worthy of comment, We chose not to eat in the princess grill restaurant at all, neither did we last cruise or most likely wont in the future. We see it as far too status orientated( and that's a different tale to tell!),its crowded and whilst fine dining is exciting, it takes forever, so we opted for the Lido. A great selection of help yourself, didn't always have to dress up, best soups ever and a much more casual atmosphere after a hot day out. We also ate in the Verandah on one night but it was not as good as it used to be. Service was less ( not saying bad but was not as great as it was with waiters synchronising delivery of food), food undercooked and all in all a disappointment. But will try again next cruise. Ironically that should be the eating venue for Queens Grill in staged sittings due to it being better ( we have done Queens grills before and never again!) Cunard need to change and adapt to the realisation that the world has changed and the formality that they strive to keep needs to be more flexible and not based on how much you pay or what grade cabin you are but to concentrate on all customer needs and wants and realise that the problem with that is that they change daily but cunard stay rigid Drinks are in my view overpriced as is wine in particular. Even a bottle of water comes in around £4.50 ($5.64) and the bottle size reduced from 1.5ltr evian to 1ltr. But why I am having to pay a 15% service charge for drinks even at the bar or for bottled water I am not sure nor do I like The other question is why you have to pay for alternative dining, its simply a food of the same standard as any dining room. The verandah , an exception, extra charge was introduced originally to forestall the hordes of people from eating there but now is a supplement of $39.99, that started life as $10 not many years ago and that was because it had a celebrity chef endorsement ( Todd English whoever he is). I don't know who endorses it now except me on a good day! Read Less
11 Helpful Votes
Sail Date: July 2018
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They ... Read More
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They insist on smart dress on all other nights, men wear jackets to dinner. Again we haven’t a problem with this. However, what we do object to is 15% surcharge on all drinks! The wine at dinner is unbelieveably expensive. Cheapest bottle of wine $29 plus the 15% surcharge! Bring your own wine and you pay a $20 corkage fee plus 15%! Did notice that quite a number of guests at dinner were not drinking. Meals are what you used to call ‘nouveau cuisine’ and although quite different, sometimes not very appetising. Coach from ship to port entry at Barcelona cost $6 each way per person. What they failed to tell you is that there is a local cruise bus which cost 4euro’s both ways and are regular. Shows on the whole are weak. On P & O we had celebrity guests. Not so on Cunard. Took trip to Pisa. Amazing place but..........no time to visit inside, Baptist, catherdral or the leaning tower. 50 mins all we had to look around outside. Far too many crowds to visit inside any of these attractions in the time allocated. Although entry to catherdral was free, you had to queue for a ticket to enter at a separate location, then queue to enter building. It could have been organised that tickets could have been obtained in advance so as guest could visit the catherdral directly. Would we use Cunard again, possibly not. The biggest bug bear is that they rip you off at every turn more so than P & O. Plus we still have to pay the service charge at the end of the cruise at $11.50 per person, per day. What the icing on the cake was that we paid nearly £6,000 for two. A couple on our table was on the same floor and with the same view & balcony who paid £2500 for the same cruise. If I had a cake, I would have dropped my head into it! (Purple Bricks ad - lol) Read Less
1 Helpful Vote
Sail Date: July 2018
We have done The Med before with Princess , but decided to do it again with Cunard and stay on for the following 2 cruises to Norway then The Balitc (all from/to Southampton). Embarkation at Southampton was the quickest ever. Each time ... Read More
We have done The Med before with Princess , but decided to do it again with Cunard and stay on for the following 2 cruises to Norway then The Balitc (all from/to Southampton). Embarkation at Southampton was the quickest ever. Each time she returned to Southampton we were able to keep the same cabin and dining time and table which made things very easy for us.We were on board a total of 5 weeks. The food was better than we have had in the past on Q.E. and Q.M.2 and seemed to be more choice though for vegetarians this was limited. Entertainment was average , hit and miss,depending on what you like really .The production shows were very average to say at best and as there were only 4 of those they were repeated on each cruise.However some visiting guest shows were very good. Lectures were as expected of Cunard...very good. Lord Digby Jones and the guy from British Customs being very good indeed and found full houses when they were on. They crew were very good and the cabin very good as was the service. We only did one ship,s shore tour as normal for any ship , they are way over priced so we do private tours with only 4 people which is a much better way to tour we find and much better value over all. Read Less
3 Helpful Votes
Sail Date: July 2018
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with ... Read More
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame. Read Less
3 Helpful Votes
Sail Date: July 2018
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” ... Read More
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” for a couple is $23 per day (current exchange rate £1.27) which amounts to £18.11 x 14 night cruise amounts to £253.54. Then everything purchased on board is levied with a 15% service charge, no matter what. Cheapest bottle of wine in restaurant is $29. Average was around $45 plus 15% service change. If you take your own wine to the restaurant, then it’s $20 plus 15%! So if you are use to having wine with your dinner, it can get rather expensive. After dinner drinks are on average $20 each, so again things can mount up. Dining in the Veranda Restaurant will cost you close on $40 each plus of course any drinks you have during and after you meal. If visiting the theatre and you want a box for the shows, again this will cost you $60 plus 15%! But be aware the show is only on for 45 minutes. The shows on the whole were average, although the two nights with the comedians and the two nights with The Beatles Experience were first class. All other shows were passable, but bear in mind that this only accounted for 4 out of the 14 day trip! The two daily speakers were OK but one was about Customs and Excise, the other was about Military Bands, so if you are into either then it would be right down your alley – but not mine!. Read Less
3 Helpful Votes
Sail Date: July 2018
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty ... Read More
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty of them, but most draped with towels even though no one was using them. Obviously people would bag their lounger and keep it all day. The lido restaurant, often I had to eat later than I wanted to as there were no free tables. The staff were efficient at clearing the tables but the layout of the food areas was confusing. It would be better if the service area was more thoughtfully laid out. Lots of people seemed to be walking around looking for things. The cost of drinks on board was very high, not unlike London hotel prices. Fair enough, however, I was charged an exorbitant £25 for a large glass of Cloudy Bay wine in the restaurant! Plus all drinks carry an extra 15% service charge, and then they leave space for another gratuity. All this when you are also paying a “one off” service charge of $161 per person for the fortnight. Read Less
7 Helpful Votes
Sail Date: July 2018
If you’d like to cruise on the Baltic and visit some of its interesting ports, then a trip on the Queen Victoria may be just up your street. The Queen Victoria is basically a floating 5 star hotel. Designed with more American taste in ... Read More
If you’d like to cruise on the Baltic and visit some of its interesting ports, then a trip on the Queen Victoria may be just up your street. The Queen Victoria is basically a floating 5 star hotel. Designed with more American taste in mind (you are in state rooms - not cabins) - but if you ignore this, it is a very pleasant way to spend two weeks aboard ship. Like everything in life though, there are pros and cons but in the main it is a pleasurable experience - if you have the money! Cruising is not a cheap pastime and certainly the Queen Victoria is not cheap. Be prepared to pay $11.50 per day each for a service charge This is supposed to be a gratuity that is split among the crew. Of course one might argue that if they were paid a decent wage tipping would be unnecessary. Personally, I find having to tip someone for doing their job is patronising but that’s just me. However, you can opt out of this by seeking the purser’s office and telling them you’d rather not get involved in the scheme and pay people individually. The other catch is that you are charged 15% on every drink that you purchase - what the justification is for this I don’t know. I wouldn’t mind if the drinks were cheaper in the first place (what happened to duty free?). To give you an idea expect to pay $13.95 + 15% for a large glass of Pinot Grigot - total $16.04 or a pint of London Pride Bitter $6.95 + 15% - total $7.99. Wine in the restaurants isn’t cheap either. I paid $40.00 + 15% = $46.00 and that was one of the less expensive bottles. The pound at the time of writing is currently $1.27 so for the Pinot Grigot for instance you are paying £12.62. Having said all this, the staff are marvellous and very welcoming. Nothing seems to be too much for them and they seem genuinely concerned that you have a good time. The food on Queen Victoria is excellent. One can choose to eat in the Britania restaurant - which is silver service all the time ie. breakfast, lunch and dinner. Or can choose the more relaxed style of the Lido restaurant which is self service. In either place, the quality and amount of food is outstanding. The only drawback of having dinner in the Britania restaurant is that you have a fixed time and men must wear a jacket (dinner jacket on gala nights). There are also other restaurants on board but they involve paying a supplement. We had dinner in the Verandah and it was very good. Accommodation is extremely comfortable. We had a cabin with a balcony and it does make all the difference if you want some privacy. Passengers are kept up to date by a daily newspaper and daily programme of events left in the cabin by the steward. Dressing gowns and slippers are also provided for your own use and you can even buy the dressing gown from your steward to take home. Be warned though, you might find that you’ll be asked for $75 each for the privelege. Interestingly, the purser told me it was only $35 while another passenger told me he paid $55! If there was one gripe I had about the accommodation though it was non functioning toilets. Most mornings it didn’t work for about half an hour - most unpleasant. The trip on Queen Victoria was our second cruise (last year P&O’s Oceana) and like the previous ship enjoyed the evening entertainment. Now bear in mind that the majority of people on these ships are around the 60 mark so the entertainment is geared up to them. The stage shows were very good and the performers were talented however some in our group thought they were a bit ‘samey’. The other aspect of the activities offered on Queen Victoria are afternoon dances. It seems cruising is a favourite way of dance fans to spend there time. Finally, on our cruise we were offered a number of talks by experts - well, it’s up to you if you find them interesting or not. For example because we were visiting St. Petersburg, we had a couple of talks on the Russian revolution and Faberge eggs - all relevant of course but you’d be surprised at the amount of people who weren’t interested. In summary, would I recommend this ship - undoubtedly yes. Bon voyage. Read Less
9 Helpful Votes
Sail Date: June 2018
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ... Read More
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ruined a 20s Dress up night. If you love Ballroom dancing this is the cruise for you. Food is great even in the Buffet restaurant. The abundance of quality juices for free in the Lido restaurant at any time is very welcomed. Best entertainment by the ships singers and dancers that we have ever seen,quality westend type of performances. Lots of costume changes and great choreography. Entertainers on for just that cruise very high quality. Liked the guest speakers like Sir Michael Parkinson. We stayed in a Deluxe inside cabin that was set up for mobility challenged guest it was huge and a real treat to come home to . Missed the luxury of face cloth sized hand towels in the restrooms. Drinks are expensive like most cruise companies. Almost no Low sugar drink options just Diet Coke or water. Waiters to take drink orders are very rare to find. Each room attendant works on their own and services 16 cabins . Tipping individually proves to be the best way to reward the 4 persons that we dealt with each day. First cruise line we have used onboard cruise excursions. They were reasonably priced and with Gibraltar got us to the Rock very quickly and early. We had a rude French speaking bus driver in Corsica that would drive us mad singing with one hand only on the wheel . We got 50% refund following a complaint. Boarding and disembarkation very quick and easy. Read Less
4 Helpful Votes
Sail Date: June 2018
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in ... Read More
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in dark reception. Weren’t aware we were coming! So didn’t let us in! Boat trip was rushed and guide on mobile all time trying to find another company to do wine tour. Then she rushed group through town to coach and left elderly behind as could walk at her fast speed. Then lost tour members, and another 40 mins lost trying to find them while coach parked on roundabout. No time to see Oporto shops or wander as so disorganised! Then Carriage Tour in La Rochelle- well it was a cart! And heavy rain and everyone got soaked. No plan B by tour company. Spent 40 mins sheltering in local church waiting for coach. Very poor organisation again and yet high cost. Q.V. is wonderful ship but do your own tours by local taxi- will be cheaper and you’ll use your own time wisely. Read Less
8 Helpful Votes
Sail Date: June 2018
This was our first time with Cunard - they really do push their heritage but the reality is that they are not that different from other cruise lines - a lot of it is marketing hype! We ate in the Britannia restaurant - it could have ... Read More
This was our first time with Cunard - they really do push their heritage but the reality is that they are not that different from other cruise lines - a lot of it is marketing hype! We ate in the Britannia restaurant - it could have been any 4 star cruise line - food was ok but nothing great and service was rushed and lacking in finesse. Cabin was standard cruise line layout, bed very comfortable but toilet paper was the cheapest of the cheap - Cunard push their upmarket shampoos & shower gel but they clearly get the loo paper from Poundland! We found the entertainment very good overall - better than previous cruises. We ate one night in the Verandah Restaurant and it was quite superb - worth every extra penny! Afternoon Tea in the Queens Room was very good but could have been better - my partner pointed out that "English Afternoon Tea" was served with "Bon Maman" Strawberry Jam from France!! - oops! - surely they could source English Jam? Also we had to ask for a pot of tea as the standard offering is they pour a cup and come back to top up (if you are lucky). On our voyage the visit to Lisbon was cancelled due to a port workers strike. The itinerary was rescheduled which meant we visited the other ports on different days to those originally planned - so we visited Oporto on a Sunday when it was SHUT! Cunard did not apologise for this and when I complained they were quite rude. Read Less
15 Helpful Votes
Sail Date: May 2018
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly ... Read More
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly swift with 3 desks dedicated to grills passengers with a separate seating area after check in (though not particularly luxurious utilising the same seats as the rest of the terminal). We started to go through airport style security at 12.00 which again was swift and we were on the ship in no time. There were lots of staff on hand to direct us to the lifts but no one showed us to our cabin. Our first bag was already outside our cabin (Q4) when we arrived and the second arrived very soon afterwards - very impressive. Our assistant butler arrived soon after we got there. He brought our drinks order slip for the cabin bar and was very keen to get us to fill it in without really giving us time to think about what was available. This had a larger choice than we had anticipated from reading the reviews and blogs. There was a choice of 3 scotches and Jack Daniels, other spirits and around 8 wines. We regretted taking wine bottles on board having seen the choice but we are still unclear whether the wine would be replenished as the assistant butler said we could choose 2 bottles. It’s a pity you can't select which drinks you want in the VP. I asked for the Carlberg in the mini bar to be replaced with Speckled Hen and cider which our assistant butler took a note of. He then disappeared without showing us around or explaining anything to us. He told us our butler was a lady and she would see us soon but she didn't appear in an hour so we went for lunch. As we approached the lifts we spotted our butler standing by the lifts (her name was on a card in the cabin and on her badge) so we introduced ourselves and asked her to unpack for us which she set off to do immediately. The unpacking was obviously done in a rush as very little was hung up in the wardrobe. Even my shirts were taken out of the case and stuffed in a drawer. We had to recover the situation on our return from lunch. When we returned to our cabin after lunch the beer and cider had arrived but not the scotch I ordered. I called the butler around 17.00 and she told me she would bring it after dinner which she did - 2 bottles of Glenfiddich. This was not the Glenfiddich I am used to as it was much darker with a stronger flavour but ok. The cabin itself was very clean and comfortable. Our butler wasn't the friendliest we have had and at times her manner was quite abrupt - I asked if they did warm canopes when she delivered the cold ones and she said "if you want warm ones I will bring them tomorrow". We certainly didn't get the feeling of nothing is too much trouble - quite the opposite initially at least. However the next day the hot canopes turned up and they were delicious. The cold canopes we didn't touch as they didn't appeal to us. The warm ones were nice but seemed to be beef and prawns every day with the occasional addition of spring rolls. They were sometimes delivered at 17.30 which put us off dinner at 18.30. We did warm to our butler as the week went on and we had several chats with her. The cabin was kept spotless throughout the journey. The towels provided are not soft and fluffy like a 5 star hotel but more like a bath sheet you would expect in a cheaper hotel. The bath robes likewise are not so luxurious. We were allocated a table in the queen's grill restaurant and a card was left in our room advising us of the table number. It wouldn't have been our first choice of table as it was right next to the server station with the wine buckets and the walkway but it was ok. Our waiter and his assistant were excellent. We asked him to change the milk for our coffee to semi skimmed on day 1 and at breakfast the following day he advised us that we already had it on the table. The choice and the food in the restaurant was probably as good as we have had on any ship although many of the dishes feature onions or garlic and creamy sauces. We did have a couple of disappointing meals where the meat was sub standard . Chateaubriand and veal cutlets were poor quality meat. Cooking at your table is actually in most instances a re heat of something cooked previously. We asked for sirloin steaks for dinner one lunchtime (you have to pre order some dishes or if you go off menu) as we didn't really fancy anything else on the menu (yes we were getting really picky by then) and the restaurant manager noted exactly what we wanted and it was really good and cooked exactly as we asked. I am not a fan of having to pre order my meals as I like to decide at the time what I feel like not 8 hours in advance. Coffee and tea at dinner is included. Coffee at breakfast tends to be on the cool side and not particularly good. The table in the QG restaurant is for your sole use throughout the cruise so there is never any pressure to vacate your table. The allocated table system has good and bad points - you do get used to your waiters and they know your preferences but if you don't strike up a good relationship with them or the people at the adjacent table then you are stuck with that for the cruise. Likewise if you don't like the table position you can't switch it to another. On balance I would prefer to choose my table and as we eat early we normally have a good choice. The windows in the queen's grill restaurant were dirty throughout the whole cruise spoiling the view of the fiords. The price of drinks is well covered in the reviews – I fall into the far too expensive camp - $46 for an average bottle of wine is a rip off. Pillow menu - there were 5 on the bed and that was that. No choice or change offered. The walk in wardrobe in our Q4 was a bit of a challenge as it is quite small. We had to go inside and close the door to access some of the storage. There is a lot of storage in the cabin however. If your cruise involves a time change be warned that the clock in the cabin adjusts itself at 02.00. The clock normally clicks forward every minute anyway which can be annoying if you re trying to sleep. But at a time change it clicks 60 times nonstop to alter the time!! Security staff held us outside at the gangplank on occasions to enable crew to disembark? We have never had that on other cruise lines. The Grills deck areas not policed and apart from a small sign there is nothing preventing other passengers using them as they did frequently. On day 6 our butler advised us as we returned from breakfast that the lights in our bathroom/toilet/wardrobe had failed and they had reported the fault soon after we left the room at 08.00. We discovered that 50% of the other room lights had failed also. When we returned from our trip ashore some 3 hours later they were still not working. I called the pursers office at 11.15 and they were repaired at 11.30 - why couldn't they have responded so quickly when the butler reported the fault? Afternoon tea we avoided as a sacrifice for all the other food we had. But we had to try it once so we did. We went to the Princess Grill restaurant and it was fairly chaotic from where we viewed it. English breakfast tea was the standard issue followed by sandwiches. I asked for a scone which came with something masquerading as clotted cream. The scone was probably the worst I have ever had so I couldn't eat it. We then asked for a cake but that had to come on a 3 tier stand with 4 cakes 2 scones and sandwiches. We tried the carrot cake but left that as well. My wife asked for peppermint tea but got Moroccan mint and jasmine instead with leaves all over the teapot outside and in. Lots of the leaves went straight through the strainer and finished up in the cup making the tea unpleasant to drink. We didn't try afternoon tea again! We went to the theatre two nights - one was a singer performing with the orchestra who spent a lot of time name dropping Andrew Lloyd Webber and the other was a musical type production with reasonable dancers but poor singers - we left both shows early. There was a bit of posturing for extra gratuities towards the end of the cruise but I considered the 189 dollars taken automatically was sufficient for the service we received. Our restaurant waiter even presented us with a Cunard folder inscribed with “Hope you enjoyed the excellent service”? We packed our suitcases ourselves as it was easier to sort out what we would wear on disembarkation. Our butler didn't offer to pack for us! We received our priority labels two nights out and our gathering point was deck 3 in the Britannia restaurant. When we came back from breakfast on disembarkation day before 07.00 the butler and assistant were already stripping the cabin. We told them we wanted to use the facilities and they said ok and carried on with what they were doing in the cabin. The moved all our hand luggage to suit themselves. Disembarkation was delayed for some reason but announcements were almost non existent. We sat as requested in the deck 3 upper part of the Britannia restaurant until it became so crowded hot and noisy and we gave up our seats to some seniors (more senior than us!) with walking difficulties. We set out in search of the gangway only to find that many of our fellow passengers had the same idea. The area around the gangway stairs and lifts soon became over crowded with people unable to get out of the lifts. Eventually a young lady shouted to the masses that disembarkation was commencing but there was so much noise not everyone could hear what she said. Priority disembarkation seemed to vanish and a free for all commenced. This is the worst disembarkation I have ever encountered and was more like a cross channel ferry than a 5* cruise ship. Would we sail with Cunard again? Possibly but it would have to be a QG with a good itinerary not requiring the very expensive shore excursions and at a good price including OBC. Otherwise we are back to Regent. Read Less
6 Helpful Votes
Sail Date: May 2018
Choose a taster cruise as we were unsure of how "stuffy" we would find Cunard to be. We were pleasantly surprised and loved it. Embarkation was very good/efficient. Room Balcony on deck 4; nicely appointed, clean, super ... Read More
Choose a taster cruise as we were unsure of how "stuffy" we would find Cunard to be. We were pleasantly surprised and loved it. Embarkation was very good/efficient. Room Balcony on deck 4; nicely appointed, clean, super bed/pillows, nice to have a decent quality TV for ships information etc. Evening dining was fine, excellent choices and good quality. We preferred the buffet breakfast simply because it was easy, it's nice to have a buffet that isn't chaotic and cramped. The afternoon tea was a little disappointing, we were lucky in that we were already in the Queens Room when they started to lay the tables so we stayed on. Service was a bit slow and the sandwiches (bread) was a little dry. There were queues later on. Nice to have but I wouldn't bother again. Service from the bars could have been much better, on the whole this let down what was and excellent trip. Entertainment was fine and popular. The tender operation in Guernsey was dreadful, we waited an hour from getting a ticket to actually boarding at a time we thought most passengers would have already gone off. It was fine coming back. Read Less
5 Helpful Votes
Sail Date: May 2018
Once again we had a short, but excellent cruise on board Queen Victoria. The service throughout the ship was outstanding and the food to an excellent standard. We were told that this was a "party cruise" but having sailed for ... Read More
Once again we had a short, but excellent cruise on board Queen Victoria. The service throughout the ship was outstanding and the food to an excellent standard. We were told that this was a "party cruise" but having sailed for the first time the weekend previous on a Celebrity ship, they were in our opinion a million miles apart and it was refreshing to embark on a ship of such quality and standards We are so looking forward to our next voyage onboard a Cunard vessel Please do no lower the dress standards or take away the Captain or Officer of the Bridge announcements. The ship is well maintained, our cabin was immaculate with as usual high standards of cleanliness. We had a minor issue with a lock in the stateroom but this was dealt with promptly. The service within the dining room was excellent and our request for a table for3 was met with no issues. Thankyou Read Less
4 Helpful Votes
Sail Date: May 2018
First experience on a Queen. Embarkation was easy The buffet was fabulous and varied The shows were wonderful The cabin was spacious and comfortable. Loved having a kettle with tea and coffee available. Wonderful pillows The ... Read More
First experience on a Queen. Embarkation was easy The buffet was fabulous and varied The shows were wonderful The cabin was spacious and comfortable. Loved having a kettle with tea and coffee available. Wonderful pillows The alcohol was too expensive and prices were not properly listed. $27 for 2 glasses of wine and $10 for Scotch Getting off in Guernsey was horrific. Only 2 tender boats, long wait for tickets. Almost impossible for people with disabilities. The lineup at the restaurant was often terrible, we retreated to the buffet After many people bought masks for the Masked Ball there was no entertainment staff to lead the party and not enough seating so the evening was flat. I guess they had a parade but we gave up after half an hour of standing around. General opinion was too many people for the space and number of staff. We would return knowing the downsides still a lovely cruise. Read Less
3 Helpful Votes
Sail Date: April 2018
After 14 years cruising on P&O, DW and myself decided on a change as I was celebrating a big birthday. We loved the elegance of the ship, the white star service and the friendliness of 99.99% of the staff. We dined in Britannia ... Read More
After 14 years cruising on P&O, DW and myself decided on a change as I was celebrating a big birthday. We loved the elegance of the ship, the white star service and the friendliness of 99.99% of the staff. We dined in Britannia on 2nd sitting and had great table companions. The food was better than Pando and the Lido buffet was fine. We had 1 night in the speciality restaurant Coriander and that too was fabulous. The shows by the singers and dancers were top class and we would have preferred to see more of them rather than a dreadful Irish comedian and an embarrassingly awful Italian magician. The insight speakers were very interesting - Clare Balding, Ken Lennox and Carole Phillips were all very entertaining though Julian Ruck was not to our taste. There were 7 ports of call including 4 new to us. These were Zadar, Valencia, Guardina Naxos and Cagliari. We thoroughly enjoyed Zadar and the trip to Taormina from Naxos (4 euros on a local bus as opposed to the $62 Cunard were asking) was a real highlight. We did however find little to detain us too long in the other 2. Ports revisited were Venice (lovely), Dubrovnik (likewise) and Gibraltar (just Gibraltar!). Embarkation and disembarkation were fine and we booked a 2020 cruise on Queen Elizabeth whilst on board. Downsides were the ridiculous 18% service charge on drinks and the equally ridiculous excessive charge for WiFi. Overall though we had a great time Read Less
1 Helpful Vote
Sail Date: April 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
6 Helpful Votes
Sail Date: April 2018
Boring food in the Britannia restaurant. Food in buffet was good and always easy to find somewhere to sit. Evening entertainment poor. We were never asked if we wanted a drink when we were in a bar or at the pool. the waiters were ... Read More
Boring food in the Britannia restaurant. Food in buffet was good and always easy to find somewhere to sit. Evening entertainment poor. We were never asked if we wanted a drink when we were in a bar or at the pool. the waiters were impossible to find. Port excursions were well run. Assisted embarkation and disembarkation were excellent. Bridge players considered the games room belonged only to them. We only saw cabin steward on embarkation day. Had the toilet mended four times, engineer came very promptly. Breakfast in cabin always correct and arrived within timescale. Didn’t have afternoon tea in Queens Room due to long queues and it was very noisy. We expected this to be an elegant occasion. In the evenings attire was much less formal than on p and o. This was particularly noticeable on formal night. Ship was peaceful and we liked the plush carpets but would have liked pictures in the corridors. Read Less
7 Helpful Votes
Sail Date: April 2018
First, as always, was the embarkment procedure. It is usually a smooth experience (this is my third trip on the Queen Victoria), however, on this occasion, not everything was plain sailing. Unfortunately, there was a technical error, and ... Read More
First, as always, was the embarkment procedure. It is usually a smooth experience (this is my third trip on the Queen Victoria), however, on this occasion, not everything was plain sailing. Unfortunately, there was a technical error, and this subsequently caused a delay. Neverthless, once we made it on board, we found our luggage to be waiting for us, inside the immaculate cabin. From our room, we went straight to the Lido, and it was extremely busy, but the food was still kept at a good standard (unlike the burger-bar). As a vegetarian, I was always looking out for my options, and I was pleased by the array of nice salads. However, there was few veggie hot options, all except the tasteless bean casserole... which was recycled day-in and day-out. The Lido breakfast also fine, for there was a clear variety of well-prepared dishes. Despite this praise, the coffee served was really unpleasant. Likewise, I was pleased with the Britannia (evening) dining experience, since the service was excellent and the menu choices were great. The evening entertainment was not as strong, as compared to past performances. The Cunard Dancers do not seem to be the team, at least not those I have seen in the past. Similarly, many of the new acts were not to our taste, but we very much enjoyed the fantastic violinist and the clever comedian. Nonetheless, the best thing of all was a total surprise! On our voyage were we joined by Kathleen Turner. We attended her Q&A, and found her be extremely entertaining. Later in the cruise, we were honoured to be able to see her new show, ‘Finding My Voice’, which was a joy to watch. During the evening, we loved the gin bar. My partner had plenty of delicious cocktails to choose from, and the knowledgable bar-man was able to give some superb advice. I am not a gin-drinker myself, but I very much enjoyed the fizzy from New Zealand (Cloudy Bay). The alternatives venues were also fine: The Golden Lion with its fun quizzes, and the Commadore club with its soft jazz and cosy atmosphere. The improvements on the Queen Victoria, were really quite amazing, especially the back pool area. There is now ample comfortable seating around, and the Wintergarden peaceful environment is lovely, unless the football was on! Our first port was Rochelle, France. It had some interesting historic buildings, and a marina, but it was still setting up for the tourist season. On the whole, it is a nice little place, but it is not a particularly impressive destination. Our second port was Bilbao, Spain. It is a lovely place, but it absolutely hammered down with rain, so we opted for a indoors option: The Guggenheim Museum. We didn’t really understand the modern-art on display, so it receives a mixed review from us. Our third port was Gijión, Spain. From our previous experience this isn’t our favourite port in the world, so we arranged a trip with Cunard: Enchanting Oviedo. Although the tour guide was excellent, it was not what we were expecting. First, we visited a 9th century church. It had amazing views from the top, but note that the walk-up is steep. Second, we visited a Cathedral, where we were lectured on the story of Jesus, for over two hours! For a religious family this could serve as very interesting, but for a non-religious family this could end up being quite tiresome (we belonged to the latter group). The next place on the tour was a quaint pub. Although we did not venture indoors, we sat outside in the beautiful courtyard, where we tried some extraordinary tapas and cider. In all, the tour took 4.5 hours. The downside was that we expected to see more of Oviedo, rather than the interior of the Cathedral. On a side-note, there was an incident/traffic collision with the bus, but the tour-guide was excellent in sorting this problem out quickly. The port of call was Guernsey. To our surprise, this was our favourite port of all. We wondered up to Candie Gardens, which were divinely scenic. Whilst there we stopped for a wonderful cup of coffee, at the Café Victoria. From this point, you can spot an interesting tower, which is not too far away. It turned out to be the Victoria Tower, which was built in 1846, to commemorate the surprise visit of Queen Victoria to Guernsey. A guide, from another tour, told us that if we went to the museum they would give us a key. We so we did exactly that and enjoyed the incredible sites. Nearby, the tower has an interesting graveyard, which will take you back down to Candie Gardens. We then strolled around enjoying the peaceful town area. It is definitely worth a visit on your holidays. Early disembarkment, where one carries their own luggage, was really easy and prompt. Moreover, the Airlynx Cruise Parking, was great for our needs. Read Less
9 Helpful Votes
Sail Date: March 2018
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, ... Read More
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, which is unusual and was very inconvenient. The ship was very noisy with the infrastructure creaking and groaning 24/7 The food was adequate but not of the usual standard and the menu should really be changed more regularly. To have the same limited menu for two weeks is not luxury. The meal times were only redeemed by the Maitre'd, he was a lovely man and extremely attentive and helpful. We, and others in Grills, encountered a lot of aggression, abuse and inappropriate comments from other passengers because we were Grills passengers. That was a first! The entertainment was not of the usual standard, and the young dancers in charge of line dancing seemed to forget we were all on holiday, for fun, and treated it like one of their rehearsals. The fun was missing We didn't do shore excursions because we felt they weren't value for money. It was a bad experience all round and as a result we will not be travelling with Cunard again. Read Less
8 Helpful Votes
Sail Date: March 2018
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / ... Read More
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / but very clean Used Britannia Restaurant most of the time - Food and service in Evening excellent but think this was a training cruise - breakfast and Lunch could be hit and miss - Waiters had attitude Entertainment was not bad - speakers were excellent - have seen better shows photography - not well publicised - bought an expensive package- only to find wrong photos so have no records of Anniversary no sign of senior officers around deck - waiters in short supply to clear tables and serve drinks - did not know where upper deck was Drinks were over priced - west end prices would not go on this ship again Read Less
3 Helpful Votes
Sail Date: March 2018
We took advantage of Queen Victoria's earlier than usual return from her Voyage round South America to go on an almost birthday trip. We booked Britannia Club to see the new restaurant (& at the time of booking it was only ... Read More
We took advantage of Queen Victoria's earlier than usual return from her Voyage round South America to go on an almost birthday trip. We booked Britannia Club to see the new restaurant (& at the time of booking it was only slightly more expensive than Britannia). We enjoyed it very much and would definitely book this grade again if the price difference was reasonable. Our cabin was very quiet, we had booked a Guarantee but we were very happy with the cabin allocated. Embarkation was one of the quickest ever, we were onboard having lunch in the Golden Lion by 12.30. Pre-voyage all 4 nights had been described as informal, once onboard the second night was described as formal optional. There were plenty of sea day activities in both directions - including a speaker who gave her lectures in English in the morning and German in the afternoon! There were a mixture of production shows (which we didn't see) and a group of 4 male singers who were very well received in the theatre and then a packed Queens Room on the last night. We enjoyed sample the new cocktails in the Gin & Fizz bar and the Commodore Club. WE docked at the Steinwerder terminal in Hamburg, it's quite a way out of the city centre but there was a free shuttle, we didn't have a wait in either direction. It was a pleasure to be back on board. Read Less
6 Helpful Votes
Sail Date: March 2018
Why did we choose this? Time, Cost, and Destination. Food was great--I know some don't think British Food is good but we really enjoyed it. Frog Legs, Escargot, lamb and more lamb, pub food, we enjoyed it all as well as the sweets. ... Read More
Why did we choose this? Time, Cost, and Destination. Food was great--I know some don't think British Food is good but we really enjoyed it. Frog Legs, Escargot, lamb and more lamb, pub food, we enjoyed it all as well as the sweets. The weakness of the cruise was its entertainment. Now I must say the Brits on board really enjoyed some of the entertainers but as an American they did not appeal to me. The Cunard singers and dancers were outstanding and so energetic. I don't know how they do it. Since we only had 3 stops I really enjoyed the onboard library. Got to read 6 books on the way over. Malcolm Nelson gave a great series of talks on the HM Customs service. My wife really enjoyed the movie selection including the one on Hawkins which was so timely as he passed away as we were on the cruise. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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