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1 Helpful Vote
Sail Date: November 2017
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After ... Read More
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After check-in, we were told to wait for them to call our group but there were so many of us never even assign a group. My friend told the staff about the problem. They just ignored and kept told us to wait for the group to call. So we walked in with one of the group by ourself and noone notice since there weren't actually have a system. The service in the ship is excellent. We were sitting in a table for 2 in the Britianian Restaurant. Our waiters are very welcoming and professional. We enjoyed our dinning experience every night. The supervisor of our waiters is also very attentive and friendly. He make sure everything done perfectly. The taste of the food is great. The chef did a good job. However, the choice is limited. Sometimes my friend and I hardly could pick something from the menu. We have taken many cruises before and we both think they could do much better on the menu. Sometimes all the soup offered are spicy. Many people can't take spicy food and I have no soup that night. There are also hardly any beef dishes offered. Only 2 dinner menu offering beef in a 9 days cruise is very rare. Just a little more carefully designed menu will go a long way. Dance classes are excellent. The dance couple are professional and the classes are well organised and full of content. Fencing classes are nice and new to me. I enjoyed it. Queen Victoria offer only 3 dance hosts in this cruise. I heard usually there are 5 or 6. Jenny is great. She is so friendly and I can see her enjoying the night making sure everyone taking care of in the Queens room. She danced with both men and ladies and everyone likes her. The other 2 dance hosts.... I spotted them checking their watch often. Queen Victoria could do better on their shows. Maybe that's why the theatre is quite empty. I also skipped a few of them since they tend to be very similar. Put a bit more budget on the production might help to keep up with the other cruise lines. The ship tend to be very quiet all the time. If you not interested in dancing, there is not too many other activities to choose from. Luckily I do like dancing. The booking system and technology on-board seems to be a bit outdated. We need to line up at the front desk for every single question. The line could be very long. I understand the age of passengers are not on the young side. But don't underestimate their ability to use technology. Simply including the bill checking system in room or just in public area would really help. The Cunard website also need some update. Couldn't get too much done on our own online pages. Overall it is a great cruise and I enjoyed the experenice on the Queen Victoria. Read Less
4 Helpful Votes
Sail Date: November 2017
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make ... Read More
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make a change. We have been looking at Cunard off and on, and finally an off-season nine-night trip matched our open dates and my (low) price point. We were a little stressed over the dress code. I despise neckties, but could manage a sport-coat without great suffering. My wife found a large selection of new formal dresses online for around $69.95 each, which only required hemming and some fussing over shoes. I owned a tuxedo, which after a bit of dieting and a replacement set of trousers from eBay still could fit. Embarcation in Barcelona was the worst we have ever seen. We were not told when to arrive and when we did we were assigned groups in a tired outer hall. After 45 minutes they seemed to stop calling groups and angry guests just stormed up and went into the departure hall where there was a long snaking line. We were commiserating with some fellow passengers when one disappeared. He came back shortly and said to follow him. He found the “group check in” was under-utilized and he made our own pretend group. We wonder if the others ever got on, despite the fact that we did not leave until the next day. A little supervision would have fixed this. Cunard cleverly checks passports for UK arrivals at sea, so getting off the ship and to the bus in Southhampton was on the other hand the fastest we have ever seen. We walked off the ship about 8:30 and were at our gate at Heathrow by 11:30. All modern ships are nice, but the Queen Victoria was a cut above. They got rid of the wasted space of a massive lobby. The “woodwork” was upgraded and just felt classy. There was a half bottle of Champagne waiting in our stateroom. The cabin was well appointed, quiet and had some nice touches. We were delighted to find a tea kettle, which allows the use of proper boiling water for making tea. Our cabin attendant acted more like a butler. Smaller cruise lines are better than large ones for one reason lately. There is not an aggressive “draft” of literally thousands of experienced crew to go to newer vessels. They get to learn their craft and perfect it. The main dining room team was amazing- down to deftly removing skin from fish and applying lemon. You never got a trainee waiter, even for breakfast, which is normally a pick-up team. Eagle eyed head waiters maintained service standards, energy which on other, lesser lines, goes to upselling you to alternative dining. The Britannia main dining room food was as reported- you get to eat what they are serving. It is well prepared, but is probably not what you want or were expecting. We would scan the menu and it was sometimes unrecognizable. The choices were explained to us as British food. There were 1000 Brits aboard out of around 2000 total. We had lovely Indian in the pub. The wine list was large and varied but not cheap. The beer list was extensive- they even had an IPA. One iron clad industry rule was gone- you could actually buy wine ashore and bring it aboard to drink in your cabin. And it was a great luxury to find self-service laundry on most decks. Sales pressure was limited – the photo staff was unobtrusive and there was no overt selling of unlimited diabetes (fountain beverage) packages. They had the old style per minute Internet service (who remembers logout.com) which was pokey slow. The dancing was lovingly cared for. The Queens Room was in the center of the ship and had a large dance floor. A social director called the dances and there was a seven-piece dedicated orchestra. There was a dance couple, who were internationally ranked and some dance hosts and a hostess. The dances were split between ballroom, Latin and some British Sequence Dances. A lesson or two were mixed in. This was the place you could use the dance lessons you took on other lines. The dance floor was often quite full. The Queens Room was the home of several balls, such as the Black and White. The Captain was charming. You got the sense he was very much in charge of our happy ship, and was not just a minor functionary assigned to read us policies from headquarters. One night he decided we would dock early in Gibraltar, and get a good night's sleep at the dock rather that "driving around in circles all night." The fellow passengers were normally retired, accomplished and well-travelled. There is great brand loyalty to Cunard (pronounced with a leading “Q”) and there seemed to be demand for shared tables at dinner as the conversation was quite interesting. All in all we were impressed. If you are tired of waiters in training and smoky casinos and don’t mind dressing up for dinner this is the place for you. Read Less
3 Helpful Votes
Sail Date: October 2017
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in ... Read More
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in particular as being just perfect as was the food. They made our 2 weeks onboard utterly enjoyable. All lectures were stimulating and covered a broad selection of subjects and much of the evening entertainment was of very high quality The ship exudes comfort and luxury and, in the main, we had few occasions when eyebrows were raised. Our shore excursion in Genoa was a disaster because the guide poured out facts non stop without context and therefore added little to our understanding of the city. All 31 of us complained and were reimbursed 50% of the cost which was fair as we had partaken of local food and drink. We did spend many hours just drifting or at very slow speed because the Italian ports visited were very close together and this did detract from the experience of cruising as it felt more like a bus tour. We look forward to spending more time at sea on our next voyage. Several people have complained bitterly about the additional costs onboard. Yes they are steep but it is quite clear when you book as is the fact that there are different dress codes on different days but several cruisers went out of their way to ignore that and it was disappointing to note that the staff were unwilling to say anything. It was sad that when most people had made the effort to add elegance to the ambiance to find that there were some who continued to visit bars and other public spaces in very casual attire, When I raised this with ship's officers they at first said that bar staff should ask people to leave the area but Chart Room staff certainly did not and continued to serve. The officer's follow on comment was that these people had paid a lot of money to join the voyage and could therefore not be spoken to. I venture to disagree as dressing for dinner is part of the Cunard USP and if cruisers don't like it they can go to another line. I fear that Cunard is on a slippery slope to 3 star status and that will cost them their reputation for elegance and luxury. That is the main reason why I cannot rate the experience as 5 stars Read Less
6 Helpful Votes
Sail Date: October 2017
We (an old friend and I) chose this cruise because we got a good deal on a balcony (my 8th cruise but first balcony) and because of the itinerary. We started in Venice which is one of my favorite cities and went to Kotor, Corfu, Cagliari, ... Read More
We (an old friend and I) chose this cruise because we got a good deal on a balcony (my 8th cruise but first balcony) and because of the itinerary. We started in Venice which is one of my favorite cities and went to Kotor, Corfu, Cagliari, Naples and ended at Rome. Embarkation was remarkably easy. The ship is beautiful, not at all glitzy, but understated. The service was exemplary, everybody was friendly and accommodating. We liked our cabin which was kept spic and span, but wished it wasn't so far forward. Dinner was enjoyable with congenial companions, all from the UK, which was fun for us Yanks. Still, it would have been nice to have an "anytime dining" option. The food was fine but I remembered better food on QM2 ten years ago. In general, since my first cruise in 1999 the food has deteriorated on most middle level cruise lines. We liked the various bars we tried and enjoyed the wine. As Americans we are used to paying a gratuity when we order drinks and they all seemed fairly priced. The entertainment that we saw was good but one night we went to the theater five minutes before the show started and could not find two seats together. We enjoyed watching the ballroom dancing at night but declined offers by gentlemen hosts to dance due to knee issues; still it was nice to be asked. We enjoyed the ports, having a bite to eat, a glass of wine and shopping. We went on one excursion to Pompeii which was fascinating but hard to keep up with the group on uneven surfaces. We disembarked at Civitavecchia which is really not all that convenient for Rome. In general we loved this cruise - I'd give it four and a half stars if I could. Read Less
2 Helpful Votes
Sail Date: October 2017
First Holiday together since the children were born, now they have left home. Convenient flight departure from Heathrow generous 23kg hold luggage allowance plus cabin luggage Seamless embarkation plenty of staff guiding us to the ... Read More
First Holiday together since the children were born, now they have left home. Convenient flight departure from Heathrow generous 23kg hold luggage allowance plus cabin luggage Seamless embarkation plenty of staff guiding us to the coaches, luggage taken separately. No queue at port. Free bottles of water as we got on board (stocked up with a couple each). Cabin clean with half bottle of fizz. Steward could not be more helpful; issues dealt with same day eg leaky shower head, emptying the fridge so we could fill with our own stuff. Steward did his job excellently no time wasted with folded animal shaped towels just immaculately clean every day we looked for dirt but could not find any. Chocolates on bed actually tasted good. Biscuits and ice bucket restocked twice a day. Laundry and iron on each deck Dining in Britannia, excellent service eg 3 desserts if we couldn't decide. Food good with some choices excellent. DONT bother with wine unless you have money to waste. Think like a teenager buy in each port, drink in cabin before then drink water at meals. We had room service for breakfast (7am twice) when we wanted to get out early and Lunch (twice) the food was very tasty and the dessert (choc ice cream bombe) heavenly A cocktail in the bar with free hors d'oeuvres was a lovely treat with different music Barista coffee waste of money the self serve coffee is good and hot milk always available. The entertainment was mixed the onboard singers and dancers were as on any ship ok for passing the time. The guest entertainment we enjoyed. The film shown each day was on the cabin TV the next day so if we missed it no problem. On sea days we went to beginners bridge and dancing lessons which were well run. Each day I went to the Total body conditioning at 6pm, really well run with exercises to challenge and alternatives for the not so fit. A core group turned up every evening which was really good fun. I don't understand why people pay for exercise classes the free ones are great. Finished off with a lovely sauna. One highlight was the wine tasting 12 wines in 1 hour ($28) with cheese and fruit, buffet style The sommeliers were full of tips to improve the wine. If you weren't interested in the tasting it is amazing how much some people could drink in one hour. We had a bit of on board credit to use so chose a cruise excursion on day something we would not usually do (so much advice on the web to design your own). We will not be doing that again, over priced; small meal wine or water to drink so fell asleep on next bit of drive, too much time in Sorrento and not enough in Amalfi. Departure day we were allowed to stay on board until 1030 which was pleasant and then the disembarkation was very smooth. We really had a good time together, the service made it special they made us feel cared for, there was nothing to complain about on a day to day basis. Without teenagers and parents of teenagers there seemed to be a lot less late drinking and noise by 1130 all was quiet Overall issues (but cope able with): drinks are prohibitively expensive but no issue with bringing stuff (8 x 500ml coke bottles)and/or buying a bottle in port (Limoncello) and drinking in cabin. Early (not as port websites) sail away times make planning own excursions a little stressful but we always docked early so easy enough to get up, out and back for afternoon tea or a swim in the lovely warm pool. I used it on 3 days and never had to share. Read Less
2 Helpful Votes
Sail Date: October 2017
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and ... Read More
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and very slow, there was not a big crowd, but it took a long time to get through the process, not really great in this automated day and age. First impressions of the ship were favourable, it was nicely appointed, and really quite stylish. It was also easy to navigate around. The room was OK (what I expected). Décor somewhat dated, but acceptable anyway. One word of warning, Cunard's website states that the cabins have UK and Euro plugs, in fact our cabin had 4 US plugs, 2 European plugs and 1 UK plug, so take your converters if you have more that one device to charge! The 1/2 bottle of sparkling wine was a nice touch. Cabin Steward was superb. Food The Lido restaurant (Buffet) is typical buffet fare, not good, not bad just average, BUT the service is poor with tables not being cleared quickly. There are free juices and coffee but it is self serve (which I was OK with). Breakfast was a bit of a scrum, the Britannia restaurant is only open 8 - 9.30, which means almost everyone hits the Lido Buffet and there simply is not enough space. Either make more space of extend the Britannia breakfast hours. Staff in the Lido seemed depressed, not sure I saw a smile all cruise! Britannia - Reasonable food, a fair choice and (in our case at least) very attentive service. Good wine choice, but very expensive. Waiters very good. Golden Lion Pub - limited lunch choice, but quite nice, service a bit hit and miss. Drinks inordinately expensive, $15 for a double G and T is a bit eye watering! Entertainment - Mixed, nothing really in the day time, other than the odd lecture and cards etc. I guess suited the older clientele, but not us, fortunately the weather was OK so we could sit on the deck and read or just catch some sun. To many of the courses are charged for (learn to use an iPad for example), and it just felt like they were nickel and diming (more on that later). Evening shows OK, on board entertainers were a bit "Saturday night live", but reasonable, the visiting acts were quite good with one being excellent. But it always had an "amateur hour" feel to it. And the entertainment director seemed to feel the need to introduce and say goodbye to every act - sometimes less is more! Excursions - Well organised and in most case quite good, but VERY expensive (similar tours could be had immediately you stepped ashore for 1/2 the price), I expect a mark up but this was too much. Disembarkation went well - we elected to "self serve" that is take our own case s off, which was effective. Transfers from the port to Rome were nothing short of profiteering, with a bus ride costing $69 and a private car $325 (it was only a taxi). There were taxis available at the port, and we pre-booked a car (port approved, pick up at the ship) for about $140. Again a mark up is OK, but this was daylight robbery! So overall I enjoyed the cruise, the ship was nice, the food was reasonable, and the itinerary was good. But I would not go on Cunard again, I can only compare it with one other cruise (Royal Caribbean) and that had a much "happier" and more lively feel. The real issue was that Cunard have a reputation for "luxury and Quality", yet my over powering feeling was that I was being nickel and dimed at every step - so slightly disapointing Read Less
8 Helpful Votes
Sail Date: October 2017
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which ... Read More
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which allowed us to chose when we dined instead of having to chose an early or late sitting. The stateroom was adequate in size with a slightly larger balcony although we didn't spend a lot of time in our room. The only negative point regarding the room was the air conditioning. It was fixed on one temperature and we were unable to control the temperature with the thermostat. We did report it and it was alleged to have been fixed but nothing changed. The fixed temperature was bearable as we didn't spend much time in the room. The club restaurant was lovely. The food was good and the staff their usual friendly selves. Like others have commented on, the wines are very expensive and in my opinion unjustifiably so. There really is no reason to charge such high prices for drinks. The ports we visited were OK if unremarkable other than Venice which, despite the hordes of cruise liner tourists, is still lovely. Purchases on the ship, should anyone wished to have availed themselves of this opportunity had an additional 24% tax added to the existing surcharge Cunard already impose. This was apparently due to a Greek law ( we started from Athens ) that the ship had to comply with and would not be released from until the ship visited a non EU country! No attempt was made however, to call at Albania or Montenegro for instance to release this tax as we made our way up the Adriatic. Overall, we enjoyed Queen Victoria and will most likely book a cruise on her again some time in the future. Read Less
4 Helpful Votes
Sail Date: October 2017
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit ... Read More
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit hothead reservation. From the moment I stepped on board I got the feeling that the QV was a good ship. Crew were friendly and the whole embarkation process was handled smoothly and efficiently; certainly more so than when boarding the QM for the Christmas cruise. There were even shuttle buses to take us from the terminal building to the ship. The Victoria recently came out of a refit and my cabin was immaculate. I had booked a deck 4 guarantee obstructed view cabin and was pleased to be assigned a cabin on deck 5 and the only obstruction was when looking down. I was concerned about the quality of the food given some of the reviews I had read but was very pleased with the quality and quantity of the food. I am lactose intolerant and got to chose my meals the night before and have them cooked without dairy. Lots of choice so no complaints there. Lunches were taken in the Lido except in Crete and Rhodes when I ate ashore. Lots of choices and even a few lactose free sandwiches. The salad bar was particularly good and there was no wilting lettuce. Breakfast was also usually in the Lido, usually lox and bagels and scrambled eggs on one day when a new pan appeared in front of me. The bread and rolls were freshly baked and far too tempting! I took one course on using an IPad for photography. I wish it had been offered on one of the sea days before our first excursion as it had lots of good advice and was worth the $15 charge. I did not attend the shows, nor did I attend any of the lectures. Neither interested me. I had hoped there would be something on the history and culture of the area in which we were sailing rather than an ex White House staffer from the “W” era or some one talking about pop music. Enjoyed listenening to the string quartet, and the hardest on a couple of occasions and watching the ballroom dancers. Most passengers were from UK and man, many of themcould dance! Only did one shore excursion in Sarande. An interesting stop and tour of Butrint. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise as it was a great package, everything was in there and as we had not sailed on Cunard before thought it would be good, which it was. Service is second to none, crew most helpful if you even had the slightest ... Read More
We chose this cruise as it was a great package, everything was in there and as we had not sailed on Cunard before thought it would be good, which it was. Service is second to none, crew most helpful if you even had the slightest problem, i.e. delivering grated ginger, lemon and hot water to your cabin twice a day for a throat tickle. Others were quietly assisted with their gluten free diets to ensure they had the best food available. As usual we did see disabled people being helped in a caring way. The food was exceptional!! We were unfortunate enough to have an obstructed view (which we knew of prior to boarding) due to being later in the booking process but it didn't really take anything away, we saw lots and you are all over the ship or ashore every day so We had plenty of room and clothes storage was ample. Buying a bottle of wine (to drink in your cabin) occasionally ashore was not frowned on as some cruise lines do. The entertainment at times wasn't up to expectations but............... we are all different. Read Less
4 Helpful Votes
Sail Date: September 2017
We spent 7 days on a cruise on Queen Vic. From Venice to Athens. I knew it was not ther cruise for me when i noticed on the daily activity “Chair aerobics”. Excellent food,excellent staff service and operasrting BUT! Bars ... Read More
We spent 7 days on a cruise on Queen Vic. From Venice to Athens. I knew it was not ther cruise for me when i noticed on the daily activity “Chair aerobics”. Excellent food,excellent staff service and operasrting BUT! Bars mostly empty due to high cost of drinks-but the pub was full every days wplaying darts and cards and trivia. Ballroom dancing each night most popular b it you would not want to go and break out on a dance. Most Aussies wondering why the decks were empty at 10pm.oh and for single ladies they did supply officers to dance with you- looked like they had stepped out of a coffin! So if you want a happy cruise of fun this would not be the one to choose, It seems they are relying on all the Brits who want to practice their ballroom dancing and stay in the pub and play darts.And there are plenty of these so no need to change. Basically a shame as had great expectations for a masquerade ball and 20”s evening- a flop unless you had a partner and did proper ballroom dancing moves. Lack of atmosphere and only highlights were good food and good ports.Oh and 1 good comedy show otherwise just ships entertainment. Shops well stocked with quality. Tried fencing but only 12 people allowed for. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.9
Family 3.0 3.9
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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