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1 Helpful Vote
Sail Date: April 2015
Given that the cruise industry is becoming very competitive these days, we would have thought that Cunard would have tried to keep up with the other "luxury" lines. First the good: The embarkation process was very quick and ... Read More
Given that the cruise industry is becoming very competitive these days, we would have thought that Cunard would have tried to keep up with the other "luxury" lines. First the good: The embarkation process was very quick and trouble free and efficient. We were Princess Grill passengers and would have to say that we were pleased that we paid the extra for that privilege. The food was excellent in the Princess Grill restaurant as was the service. Afternoon tea was delightful in the Grills Lounge. We did hear however from another Grills passenger who had friends in the Britannia and joined them for dinner on occasions, that the Britannia food certainly wasn't wonderful. The housekeeping service in the suite was prompt and of high standard. Lectures were fantastic - especially Buzz Aldrin and a lovely fellow from British Airways and we enjoyed all of these. Entertainment was also great - specialty entertainment was generally wonderful as were the singers and dancers. Then the bad: The internet service was the worst of any ship we have ever been on (14) - it was so slow that impossible to work on the ship at all - sure they give you extra minutes because of delays, but that's not the point. A competitor line this week was on tv stating that their internet service was the fastest on the sea, so why can't Cunard get their act together and upgrade the internet. The six formal nights on this voyage may be ok for the old diehards, but for us younger passengers, we couldn't care less about dressing up Sure my husband will put on a jacket for dinner, but the whole tuxedo affair is really old hat these days. My husband would have liked to have dinner without a jacket, but we know this is only possible in the buffet. We know the line is English, but there didn't seem to be much Asian influence in the meals - sure there was sushi one day in the buffet, but no Asian breakfast items up in the buffet. The Grills Lounge is fantastic, but why no music after dinner - we were not expecting live music (the showroom provides that) but surely some nice after dinner piped music through the speakers would be good. I put in a form to the purser's office re this issue, but of course, nobody bothered to even contact us to discuss the matter. And forget the laundry - even at opening time there are people there with a week's washing loading up the thee machines at once - no wonder there are so many stories doing the rounds on laundry blow-ups. The "Cunard Cough" reared it's ugly head, and we were left coughing near the end of the voyage - how that is to be fixed, we have no idea. Shopping was disappointing - fashion in the shops was just so-so, and no real incentive to purchase. Disembarkation was good and we were off the ship quite early - plenty of porter service on the NYC wharf. Would we sail again with Cunard - I wouldn't think so - we need to be on a more "modern" line. Read Less
2 Helpful Votes
Sail Date: April 2015
We were completely surprised by our experiences on board Queen Victoria. After our last cruise where my husband’s gluten and corn intollerances were completely ignored and he became very ill, we had given up on cruising. Thank goodness ... Read More
We were completely surprised by our experiences on board Queen Victoria. After our last cruise where my husband’s gluten and corn intollerances were completely ignored and he became very ill, we had given up on cruising. Thank goodness we trusted Cunard. They came through with flying colours, from the wait staff to the head waiter and chef, they understood the problem and we felt very safe. We have just completed the World Voyage segment from Los Angeles to New York and it didn’t disappoint. Our cabin on number 4 deck was perfect for watching the journey through the Panama Canal, you could look over the balcony and see the few inches to spare that the ship had when passing through the locks. The cabins above deck four do not reach out as far, so their view was obstructed. I am not sure if deck four cabins are a little larger because of this fact, but there was certainly enough storage space. There is ample hanging wardrobe space, three drawers in each night table and two massive drawers under the beds. If there is any complaint, it would be the bathroom space, but if you are aware, bring a collapsible small box for toiletries and keep them on the open shelf under the sink. The other useful items we brought with us were a three plug extension and a small electric clock. When you have to change time zones, it is helpful to keep up with the current time. The morning lectures were very informative and entertaining, not to be missed. In fact, we were sorry to leave in New York as the new presenters sounded very intriguing. From Buzz Aldrin to a Red Arrow pilot they all held our attention. The ports of call, apart from Cabo San Lucas, were good. Our main problem was the early departure from ports and getting back in time. Why we sailed from Fort Lauderdale to Port Canaveral overnight I do not know. It would have been better if we stayed overnight in one port to allow people who had long expensive excursions to Miami, Disney, Universal and Kennedy Space Center to really enjoy those tours. The entertainment could not be faulted, the resident singers and dance troupe were very good, the various entertainers who we picked up at ports along our journey were also varied and good. The resident orchestra and musicians could be found in various locations throughout the ship and of course, there was always dancing in the Queens Ballroom every night. We found the passengers on this cruise to be very interesting. From the British who started out in Southampton, to the Australians and New Zealanders who joined in their Countries to the Americans and various other nationalities, it made for fascinating conversations at meal times. All in all, we are thoroughly satisfied with our voyage are now looking forward to our next cruise with Cunard. Read Less
3 Helpful Votes
Sail Date: April 2015
We booked the Panama Canal transit, from LA to NY, in Princess Grille. We were delighted to find about 2 weeks from embarkation that we had been upgraded to Queens Grille, Q5, stateroom 4188 at the very rear portside. What a great room, ... Read More
We booked the Panama Canal transit, from LA to NY, in Princess Grille. We were delighted to find about 2 weeks from embarkation that we had been upgraded to Queens Grille, Q5, stateroom 4188 at the very rear portside. What a great room, because the balcony extends up the side, and around the back of the ship, so you could get sunshine or shade all day long! The staff in the dining room knew our names after the first night's dinner, and made us feel like royalty. The maitre d' (Sandro) is a credit to Cunard as he has the dining room just purring. Nothing is too much trouble, and the food is exquisite. There is a Grille's lounge available 24/7, and a sundeck with complimentary sunscreen and waiter service. Of course, tea and scones at 3.30 each day in the lounge, and canapes delivered to our stateroom each afternoon around 4.30pm. No wonder I put on 4kgs! Each guest is allowed one bottle of spirits or wine to be consumed in room, and the bottles are replaced when empty. The fridge and it's contents of mixers, beer, soft drinks and water is all complimentary in Queens rooms. Don't plan on doing anything on the ship's internet except getting your email, and even that's slow. Best to get onshore to a free wifi hotspot. I guess satellite internet shared amongst 3000 crew and guests has a way to go! Plenty of great guest speakers, including Buzz Aldrin, made for a great educational journey most mornings. Of course, there are quizzes each day for those interested, lots of activities, and good entertainment most nights if you can drag yourself away from the dining room experience. We chose a table of 8 (although 2 didn't appear, so it became a table of 6 after 2 nights) and met some fun and interesting people, as you usually do on these Cunard cruises. We generally stayed in the dining room until after 9, and then adjourned to the lounge unless there was something great in the theater. While the main reason for choosing this cruise was the Panama Canal transit which was just marvelous, the other shore excursions were mostly good as well. We had the trip of a lifetime, and it was sad to have to leave our new friends who were sailing on to Southampton. If you're wondering whether the Princess and Queens grilles experience is worth the extra, I'd say go for it if you can afford to. We've been on all 3 Cunard's, from interior staterooms, through Britannia, Princess and now Queens, and while they've all been great, the Grilles are just wonderful. Priority embarkation and disembarkation is a great benefit too. Oh, I nearly forgot to mention the outdoor alfresco dining area shared by the Grilles, and if the weather is kind (and it was through the tropics) and not too windy, what a great spot for lunch or even dinner. The only part of the whole trip we didn't enjoy was flying from New York to Australia to get home. Flying just doesn't cut it after a cruise! Read Less
Sail Date: March 2015
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend ... Read More
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend the ship for its presentation, the quality of the food and the service provided to the "guests" as Cunard wish to call us, there were faults in the following. My wife and I took this cruise because it was for the senior person of our age and the dress code required formal and informal nights. As usual there were "guests" that did not enter into the spirit of the dress code and were allowed, by the staff of Cunard, to enter the dining room and the Lido in the wrong clothing. When I asked the matre de in the restaurant why this was being permitted, I was informed that the dress code had been relaxed on the return journey as it was relaxed on the outward journey. No body from Cunard informed us. The cost of the excursions were greatly overpriced and it was cheaper to arrange transport at the port. The cost of seeing the ships doctor was far to expensive at $92.75 for the preliminery consultation. I experienced wax in my left ear and was informed by the doctor that I had an inner ear infection, at the same time was informed that I should insert cotton soacked in olive oil into my ear three times per day and that would remove the wax.!!!!!!! My ear was cleaned by the nurse which solved the problem, but no medicine was given to me for the inner ear infection. My wife contracted the "Carnival Cough", as I and our friends also contracted in varying degrees, which lasted for the last three weeks of the cruise and totally spoiled that and the places we wished to see. On comming home my wife was admitted, via my 999 call, to the local hospital and was diagnosed with double pneumonia and on a points scale of 1-10 she was a 9. The next stage was intensive care. My wife spent one week in hospital and it will be another 5/6 weeks before she will hopefully recover. There were many, many "guests" on that cruise that suffered from the "Carnival Cough" and we know of friends that we made that when they returned home they to had to have anti-biotics from their doctors. This is a very serious matter that Cunard must prevent and not treat the "guests" as cash cows, $92.75 to see the doctor is far too expensive. We heard of a "guest" having to spend his holiday money for the doctors bill. The ship must be cleaned before it returns to cruising as those future passengers may well contract the "Carnival Cough". Read Less
Sail Date: February 2015
As seasonal cruisers, we decided on the Cunard Queen Victoria due to its wonderful itinerary to the French Polynesian Islands plus Australia and New Zealand. We had not visited these ports before. I was a bit leery that the ambience on ... Read More
As seasonal cruisers, we decided on the Cunard Queen Victoria due to its wonderful itinerary to the French Polynesian Islands plus Australia and New Zealand. We had not visited these ports before. I was a bit leery that the ambience on the ship would be too stuffy and too formal but it was not as formal as I had envisioned. We had a rough beginning since we were due to embark in LA on the 17th of February but our flight was cancelled on Southwest due to inclement weather both in NYC and our layover city. Many flights had been cancelled the previous day(s) as well and they were catching up with getting people out who had been stranded due to the inclement weather. Even though we knew our flight had been cancelled, we went to the airport and tried to get on standby, to no avail and decided to join our cruise at the next port, two days later, in San Francisco. We had better luck on that day getting out but the unfortunate thing was we did not get to see San Francisco again since we had been there in the past on a separate "land" trip we had done. Oh well. To our surprise, we had been upgraded to a higher deck (from 6 to 8) and a bigger room - we always go inside cabin unless we can get a better room for not much more than the inside rate. Wonderful, I thought! Since we arrived late afternoon - 2:30-3 p.m., embarkation was a total breeze! Never had we experienced such an easy embarkation process. There were two couples ahead of us filling out their health forms. No lines, no hassles. When we arrived at our stateroom, we found a bottle of champagne in a bucket of ice with two flutes waiting for us! Alrighty, I thought, this is very classy! I next checked our shower to see if they had installed a handheld shower which I had requested over the phone. It was there - it didn't have a stand to hold it up as a regular shower head but I was not complaining! Hurrah! I was a happy camper! We went to the buffet for a late lunch and were able to have a nice lunch. The waiters did not wait on you for drinks I noticed, at the Lido Buffet, as is done on most other cruise lines I've been on. Hmm, I thought - weird! We had to get our own drinks from the fountains. However, we discovered that they had the usual - water, coffee, o.j., ice tea, cranberry juice and apple juice. They also always had lemon slices and small jars of honey! Of course, I wrote about my displeasure about the service in the Lido when given a questionnaire during the end of one of the legs of the trip and soon after noticed they had taken my advice. Especially in the morning, waiters were now coming around with carts and carafes offering coffee and drinks. They still have much room for improvement in this area at the Lido though! During check in, I had inquired about our luggage being sent to our new room since they had been tagged with the old cabin number. We waited for the luggage to arrive and nothing. I took a walk to the old assigned cabin on deck 6 and found our luggages waiting there! It took some waiting and patience to get someone to get our luggages to the proper cabin! The ship itself was very nice and clean. I had previously read and seen the video on the retrofit that had taken place not too long ago prior to us boarding. The ship was comfortable in terms of its length - it was not so big that you tired trying to get from front to rear. It was just right in size, I thought. Dining was a wonderful experience - the food was excellent and plentiful! Our waiter, Arnold and his assistant, Albert, were excellent and very affable! Entertainment had some highlights but overall was O.K. They had some interesting lecturers - I especially enjoyed Mr. Bauer's talks about the White House. As a seasonal cruiser, I always look forward to watching the latest movies on board on sea days and this was one of those areas where the ship greatly disappointed. Good movies were hard to come by and there were only two that I had not yet seen. Most of the movies shown were pretty old! Excursions were fair - nothing extraordinary and if anything disappointing. Luckily, we only took three and did most on our own except for the highlight of our trip, the excursion run by Tom through Cruise Critic in Bora!!! OMG! We had the best of both worlds and more - thanks to Tom and Cruise Critic! We went on a nice boat adorned with leaves and flowers, run by Moreto, our Captain, who took us to various sites in the lagoon. Our group (not me) swam with stingrays and sharks; then we were taken to another place where we swam with beautiful fish, we continued our beautiful, glorious trip all along the lagoon until finally landing on a "private" island where we found our food being cooked in a ground pit and a BBQ. We lunched on half a piglet (I don't eat pork any more), sweetbread, yuca, cooked sweet and green bananas, bbq'd tuna & mahi mahi; pineapple, grapefruit, bottles of water, beer, white and red wines, champagne and sodas! After lunch, we swam in clear, blue azure water that was very, very shallow - I was in heaven being a non-swimmer!!! This was our highlight of the trip in terms of excursions! Thank you Tom, Cruise Critic, Moreto and Patrick (I believe is the person running the tours). What an experience! We loved it!!! Our itinerary was out of this world - we visited 3 Hawaiian islands (Honolulu, Hilo and Maui) but we had been there exactly 11 years ago; Apia, Samoa; Suva, Fiji; Port Vila, Vanuatu; Brisbane, Sydney, Australia; Picton, Wellington, Auckland, New Zealand; Rarotonga, Cook Islands; Papeete, Tahiti; Bora, Los Angeles. Each and every port was a new discovery for us. We enjoyed visiting them all! I especially loved the vibrancy of life in Brisbane and Sydney, the beautiful and helpful people of Wellington, New Zealand and the beautiful and clear waters of Bora, Bora!!! Disembarkation in LA was a breeze as well - very smooth! No waiting! I would return to the Queen Victoria and highly recommend them especially for the dining aspect of the cruise and its itinerary. I am also willing to try their sister ships - the Queen Mary and Queen Elizabeth, which I heard much about from fellow cruisers! It appears Cunard has a great following with their cruisers. Read Less
1 Helpful Vote
Sail Date: February 2015
Yes, the ship is magnificent. It is a magnificent structure, with a grand and beautiful fitout in the public areas that makes you feel very special. The facilities onboard are generally first class EXCEPT FOR THE INTERNET which had over ... Read More
Yes, the ship is magnificent. It is a magnificent structure, with a grand and beautiful fitout in the public areas that makes you feel very special. The facilities onboard are generally first class EXCEPT FOR THE INTERNET which had over 300 people screaming with frustration at its inadequacy and dropout rate. Considering that we were supposed to be on a five star ship, the internet could only be compared to a very slow dial up. When it worked. Many of us were given substantial time credits because of the problems. It made trying to do work or communicating with your office almost impossible. I felt really sorry for the head IT guy who constantly had a line of people trying to communicate but with little or no success. Even the admin office was at one stage unable to communicate with head office.................the word pathetic enters my head. Our cabin 8040 was great and we were greeted in the cabin with a half bottle of french champagne which was rapidly consumed as we slid into shipboard mode. The dining opportunities are varied, from the delightful and popular pub with great lunch menus, the standard lido buffet, the alternative dining solutions which vary on a daily basis, from steak to indian or asian depending on the day. There is also the Verandah, the ships first class restaurant which was largely empty whenever I walked past and which required a top up payment. The dining mainstay restaurant is the two level Britannia, which was generally very good but which has sadly stuck to the old standard of two fixed dinner seatings rather than having open seating to allow you to dine when YOU want to. Something that many other lines have adopted with success. We had 5 formal nights in 20 days and this got a bit much even though I enjoy going formal occasionally. Every other night was good casual and that meant men had to wear a jacket even though we were in the tropics and the aircon could not reduce the inside temperature enough to make wearing a jacket comfortable. Many men abandoned their jackets as soon as they were seated. Drink prices were as expected, pricey, and I found that bringing your own wine aboard and paying the corkage fee of $20 enabled us to drink much better wines at what we were to be charged for lesser quality on board. In all a lovely trip with great staff but Cunard really must get with it and stop just catering for the 80+ year olds with their level of formality, must abandon fixed seating times and MUST upgrade its IT system to a workable 2015 standard. The market has shifted Read Less
Sail Date: February 2015
My husband and I are seasoned "cruisers" and have booked many, many cruises on different cruise lines..We cannot find enough adjectives to describe our experience on the Queen Victoria from Los Angeles to Australia...The entire ... Read More
My husband and I are seasoned "cruisers" and have booked many, many cruises on different cruise lines..We cannot find enough adjectives to describe our experience on the Queen Victoria from Los Angeles to Australia...The entire 21 days were perfect from beginning to end...The welcoming staff was very friendly and professional...Our suite was magnificent as were our butler, Elvie and her assistant Bernard...Every dining experience in the Queen's Grill was a culinary delight..The staff in the Grill was beyond our expectations...The ship is absolutely beautiful, extremely well cared for and filled with a wonderful staff of caring and friendly people...We were very sad when the cruise came to an end...We definitely did not want to disembark...We hope in the very near future to book another Cunard cruise and hope it would live up to the fantastic experience on the Queen Victoria...Thank you Cunard for giving us beautiful memories to last a lifetime... Background Information.. We flew from Norfolk, Virginia to Dulles to LA and stayed at the Airport Hilton (fabulous hotel). Our embarkation experience was friendly, professional and efficient..Our stateroom, 4106 was absolutely magnificent, including a fabulous Butler, Elvie and her assist Bernard..We could not have asked for anyting more. The ship was beautiful, well appointed, very clean. Everything you could or would desire..We dined at the Queen's Grill, a beautiful dining room, with fabulous menu, and superb service. The Buffet was also great..We had lunch there several times. We booked two shore excursions, San Francisco and Brisbane, City Highlights...Great tours, great buses, guides...Money well spent...The disembarkation was very smooth and efficient...Again, thank you Cunard for our wonderful memories... Read Less
1 Helpful Vote
Sail Date: February 2015
We sailed on the Queen Victoria because of the itinerary and timing of this 48 night South Seas cruise. We had expected luxury and superior service. The ship was clean and the common areas were fabulous. We found our fellow passengers ... Read More
We sailed on the Queen Victoria because of the itinerary and timing of this 48 night South Seas cruise. We had expected luxury and superior service. The ship was clean and the common areas were fabulous. We found our fellow passengers to be a delight & we were quite a bit younger than the average cruiser onboard. It was the food and the overall service that were most disappointing to us. White Star service should have meant polite, capable, respectful crew members getting answers to our questions (if they didn't already know them) and striving to at least acknowledge our service requests and dietary needs. (Vegetarian diets should not be a foreign concept in this day and age - especially when Cunard touts that they accommodate them.) Most of the time we had the feeling that Pass-the-Buck service was what we were actually getting! "It's not my job" was the prevailing attitude onboard the Queen Victoria. Downright rudeness was not a rarity. Nevertheless, we decided to have an attitude of gratitude and enjoy our seven week cruise. Our balcony cabin exceeded our expectations in both space and comfort. Cleanliness was an issue only as time went on. The day-to-day spruce ups became minimal. Activities were plenty and varied. Entertainment was a bit hit and miss. Nightly dancing was fabulous but started quite late in the evening - especially on those early-to-bed nights before a port day. Why not start even earlier with canned music if no other function is scheduled in Queens Room? That lovely dance floor shouldn't go to waste! Food was pretty average as far as our table mates were concerned and many folks onboard opted for the unimaginative buffet on the Lido Deck instead of the blah selections in the dining room. Sure, we might cruise with Cunard again if the destination is right, but next time we'll simply expect less, way less. This is not the luxury line we had read about in their brochures! Read Less
1 Helpful Vote
Sail Date: February 2015
We had just retired and decided a world cruise was a great way to transition from our work lifestyle to finally having the fun we always dreamed of in retirement. What a great decision! We boarded in Los Angeles for the LA/Sydney/LA leg ... Read More
We had just retired and decided a world cruise was a great way to transition from our work lifestyle to finally having the fun we always dreamed of in retirement. What a great decision! We boarded in Los Angeles for the LA/Sydney/LA leg of the QV's world cruise with many ports in the South Pacific...Hawaii, Fiji, French Polynesia, Sydney, Melbourne, Brisbane, Milford Sound/Picton and Wellington, NZ, Bora Bora and many more. Our balcony cabin was very clean, convenient, comfortable and had lots of storage. Service aboard from our cabin steward to all the various restaurant/dining room staff was absolutely excellent in every way possible. The quality of the food was very good. I have critical diet restrictions which were unhesitatingly accommodated, always with a smile and kind words. Having the option of room service if we weren't feeling up to going to the dining room was much appreciated. We particularly enjoyed the paddle tennis and exercise facilities as well as the many interesting guest speakers and most of the entertainment. Wrangling laundry was challenging until we discovered when the machines were most likely to be available (first thing in the morning, around dinner time, in ports). The only disappointment was the mediocre salon (why do they not do gel nails??!!) but operation of the salon is sub-contracted out and not a Cunard service. We met many wonderful people and have new friends from all over the world we are still in touch with and look forward to cruising with again......QM2 world cruise 2017 anyone?! Read Less
1 Helpful Vote
Sail Date: February 2015
We were on the Two Ship World Cruise starting with Queen Victoria from Ft. Lauderdale to Sydney. Our cruise began with a two hour wait to be checked in. Our suite seemed adequate but soon developed many problems. First, our shower sewer ... Read More
We were on the Two Ship World Cruise starting with Queen Victoria from Ft. Lauderdale to Sydney. Our cruise began with a two hour wait to be checked in. Our suite seemed adequate but soon developed many problems. First, our shower sewer backed up, covering the shower floor with gray water. We called the purser's office and it was soon taken care of. Second, for nine days we were not sure if we would have hot water or not. Being in the shower all lathered up and the water turning cold was a real shock to the system. Third, while sailing across the Equator, the AC stopped working. This took two days to be fixed. We understand cruise ships have problems but the manner and efficiency of handling those problems are the test. And some of Queen Victoria's staff were not that concerned with our problems. Read Less
Sail Date: February 2015
We sailed on a segment of the Queen Victoria's world cruise from Los Angeles to Sydney. In many small ways this was a disappointing experience. For example: This was the only cruise where we were not welcomed on board with a glass of ... Read More
We sailed on a segment of the Queen Victoria's world cruise from Los Angeles to Sydney. In many small ways this was a disappointing experience. For example: This was the only cruise where we were not welcomed on board with a glass of Champaign or given a bag to use for purchases. Although the food was good, it was difficult to find out about alternative items on the menu and ordering them required the aid of the dining room manager. Cookies were hidden behind the counter somewhere in the Lido buffet and you had to ask the correct person for them. During the first couple of formal nights, the food was nothing special and the dining room was never decorated for any occasion. The waiters in the Golden Pub were not service oriented. We went for lunch one day and were told that all the tables were taken but we could go around and ask people if they would be willing to share their table with us. On another occasion, we were not told the kitchen was closing and sat at the table with empty plates for 20 minutes until it was too late to order dessert. The lectures were very good and well attended but there was very little to do in the afternoons. It seemed like trivia was the only thing available morning, afternoon and evening. We were never given a cruise review form to fill out despite asking three times for one. Prices seemed high in the shops and there was no change in the items for sale during the entire cruise. Happy hour meant the too high prices for drinks were 25% off. On the plus side, the beds were comfortable with a lot of pillows and there was no charge to use the washers and driers in the passenger laundry. Also, the library had a nice selection of books.   Read Less
Sail Date: February 2015
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after ... Read More
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after dinner bonbons were downgraded (Jello squares and rice krispy treats! Really!) Then the World Voyage status was re-defined to exclude Ft. Lauderdale-Sydney roundtrips. But the final straw was that the caring, effiicient, effective ship's administration was replaced by a cadre of young, fresh, new (inexperienced) imperious bumpkins who know nothing about how to handle people- much less cater to high-paying passengers on a luxury liner! Carnival Corporation doubletalk has replaced any sincere effort to solve complaints that made Cunard such an easy way to travel. I'm a Diamond level passenger and I won't be back! Read Less
Sail Date: January 2015
We have just returned from a 2 week cruise on Cunard’s Queen Victoria – our first experience of cruising. We joined the ship at Southampton on 20 January for the first leg of her 2015 world cruise. The cruise included a visit to the ... Read More
We have just returned from a 2 week cruise on Cunard’s Queen Victoria – our first experience of cruising. We joined the ship at Southampton on 20 January for the first leg of her 2015 world cruise. The cruise included a visit to the Azores, British Virgin Islands, Antigua, Bahamas and Fort Lauderdale – flying back from Miami. We knew the ship was beautiful, following a taster day on her in August 2014, and the trip did not disappoint. The daily programme of events was more than adequate to keep us amused – in fact we were disappointed to have missed some of the pastimes because we just couldn’t fit them into our busy days. The gym was excellent and although I used the sauna almost every day I only ever saw one other lady in the changing rooms. As we were first time cruisers, we booked our excursions through Cunard. Most were good (apart from a very disappointing sightseeing/beach trip in the Bahamas). Swimming with Sting Rays in Antigua was an experience not to be missed. We soon realised that most passengers make their own arrangements when on shore and people were always willing to share a taxi around the island to do some sightseeing. Getting off and on the ship whilst in port was painless and queue free – a very efficient operation. The quality of the entertainment was mixed but we went to every show and did appreciate the problems of trying to please people of all ages and backgrounds. The theatre on Board Queen Victoria is beautiful and seats over 800 people. The food was fantastic (we ate in the Britannia Restaurant), the staff were lovely and the atmosphere was warm and friendly. Don’t miss the opportunity to share a table at breakfast time and hear the experiences of fellow travellers from all over the world. We shared our dinner table with 6 other people and rarely managed to get the meal completed within 2 hours because of the conversations we shared. The majority of passengers are elderly but if you are middle aged, don’t let this put you off – there are plenty of opportunities for all ages on board. There are facilities for children, although we did feel that the ship is definitely set up for largely adult passengers. There are always niggles when you are on holiday and probably our main ones were that the drink prices were high (due mainly to the added service charges) and a charge of $25 for a photo seemed ridiculous when so many were wasted every day of the cruise. Entry to the Spa could only be purchased for a 2 week period – surely day passes could be organised for more people to take advantage of this lovely facility? However, we were sad to leave this lovely lady – and very envious of many of our fellow passengers who were continuing on through the Panama Canal. We are now officially cruising converts and, having spoken to many other passengers, it seems that we definitely started at the top and a Cunard ship will be a very hard act to follow!   Read Less
1 Helpful Vote
Sail Date: January 2015
Have recently returned from a lovely cruise on the Queen Victoria (first time on this ship but very similar to Queen Elizabeth). Embarkation was very easy but quite a long wait as a lot of people boarding. Very happy with cabin (6144) ... Read More
Have recently returned from a lovely cruise on the Queen Victoria (first time on this ship but very similar to Queen Elizabeth). Embarkation was very easy but quite a long wait as a lot of people boarding. Very happy with cabin (6144) although there was a lot of vibration through my mattress on occasions which I've never noticed on any other cruises I've done before Cabin was kept very clean by Ray. All the staff were lovely, nothing was too much trouble. All public areas were spotless. Dining staff sweet and kind - thanks to Mel and Mark. We did try the Veranda restaurant but we were hugely disappointed, not only by the staff but by the food. However we did enjoy most of the food in the dinning room. I am not a fan of Lido food because of all the queuing so will pass commenting on that facility We did have a very rough crossing around The Azores and many experienced travellers were sick. I was told told that the stabilisers on the Queen Victoria are not as good as those on Queen Mary Simon Weston was excellent and we much enjoyed his talks. The other speakers were good too but I do feel that Cunard has become complacent about its entertainment - very samey both day and evening. Not very exciting and found Sally irritating. Please shake up your entertainment Cunard. The orchestra in the Ballroom were excellent but not too impressed with some of the host dancers, a couple of who spent too much time dancing with their own personal favourite passengers. Room for improvement here. The band were good and vey friendly Overall an excellent holiday, lovely fellow passengers, lovely staff and an elegant ship. I would sail again on the Queen Victoria but would avoid cabin 6144 in the future. I do love the traditional style that Cunard offers and they do it very well Read Less
3 Helpful Votes
Sail Date: January 2015
Our fourth Cunard cruise twice on the Queen Mary 2 and twice on Queen Victoria, on this trip although the ship had been refurbished,and new carpets etc, however, this is where the novelty ends As soon as you embark , one feels this is a ... Read More
Our fourth Cunard cruise twice on the Queen Mary 2 and twice on Queen Victoria, on this trip although the ship had been refurbished,and new carpets etc, however, this is where the novelty ends As soon as you embark , one feels this is a money grabbing machine , new carpets are fine, but the TV is so small , you cant see any writings displayed on screen, the beds are very soft and spongy , the pillows are not feathered, no coffee /tea kettle in cabin although plenty of food in the Lido part , at the Britannia the starter portions are so tiny , you well need 3 helping of bread roles to be satisfied, main courses are OK , just ok, then its the drink so very overpriced and the wine is incredibly expensive on top you have to pay service charge , for what to open a bottle ? The first two night after leaving Southampton we had a very rough sail being on the front of the ship we felt it very bad, and being disabled falling 3, 4 times asked at the pursers office 3 times if we can move to an empty cabin just to sleep in for the rough sail, was refused, even when we put it in writing, so it seems they would rather keep a cabin empty then to look after a disabled guest , the e xcursions we took two ,very over priced for what they were, friends we talked to , went privately and paid a quarter of what we were charged, the photos taken were so expensive $25 each we did not bother to purchase, all in all we felt that we are being ripped off , with no hospitality , reminded us of Ryan Air money grabbing without offering value for money , and since being taken over by Carnival , Cunard lost its prestige , DO not bother go with another ship and liner. Read Less
1 Helpful Vote
Sail Date: December 2014
Christmas aboard this ship was just perfect. Totally thrilled to be upgraded to Queens Grill penthouse on deck 4.Worth checking these out, midships so great location. Butler service is discreet and so helpful, this is the Cunard standard. ... Read More
Christmas aboard this ship was just perfect. Totally thrilled to be upgraded to Queens Grill penthouse on deck 4.Worth checking these out, midships so great location. Butler service is discreet and so helpful, this is the Cunard standard. Same in Queens Grill restaurant, great service and very relaxing.More than enough to do during sea days including getting technical help with my new laptop! We book Cunard for the dining experience so cannot comment on evening entertainment, we spent happy hours wining and dining then coffee and scotch on our balcony. Total relaxation. Did not book port tours as we had done some research and it was easy to use the transfer bus then shop and explore at our own pace. Top tip, park husband and ipad in cafe with free internet then go shopping! Looking forward to our next voyage already. Read Less
2 Helpful Votes
Sail Date: December 2014
We were on the Christmas Cruise to the Canary Islands, we paid the Cunard Fare so we had a very nice cabin with balcony, The food was very good except for Christmas Day we were expecting something a bit special but were disappointed. the ... Read More
We were on the Christmas Cruise to the Canary Islands, we paid the Cunard Fare so we had a very nice cabin with balcony, The food was very good except for Christmas Day we were expecting something a bit special but were disappointed. the entertainment was very poor, in fact, some of it was an insult to our intelligence I have seen better entertainment at children,s parties. Santa visited the ballroom in the afternoon and then nothing , not even a little party for the children, just photographs. The staff were excellent in the dining room and the Lido and the cabin staff. The Entertainment needs shaking up a bit it was very poorly organised especially during the day. We booked a tour before we went on the cruise , it was in la Coruna, what a rip off. it cost us 75 dollars for two, it was an easy walking trip, The tour was for two and a quarter hours and we were stopped for one and a quarter, we went through the empty fish market to a lighthouse which was up a hill we couldn't climb, then on to a café for coffee and cake for 45 mins then 15 mins it took to return to the ship.   Read Less
Sail Date: December 2014
We are experienced cruisers, but have never cruised with Cunard in the past. We got a great balcony deal and went for it, risking the Bay of Biscay in December! The ship is magnificent, a bit like a country house, which fitted the time of ... Read More
We are experienced cruisers, but have never cruised with Cunard in the past. We got a great balcony deal and went for it, risking the Bay of Biscay in December! The ship is magnificent, a bit like a country house, which fitted the time of year with all the ships Christmas decorations in place. There are lots of comfortable lounge areas on board, from which to watch the world go by on sea days. The onboard lectures were excellent and the food the best we have ever had, even though the menu is written in 'flowery' language.  Afternoon tea is an experience not to be missed in the Queens ballroom, remember to skip lunch! The cabins are spacious with much bigger balconies than we have had on other ships such as Ventura. The entertainment was first class. Drinks and tips expensive. Just adjust or even cancel the tips and give what you think is appropriate. The on board talks were interesting and well presented. Our top two cruise lines are now Celebrity and Cunard. Bye the way, Biscay was kind to us, the ship pitched a little, but nothing to worry about. Read Less
Sail Date: December 2014
We spent 5 nights on New Year's Cruise on QV. We have been on QM2 4-5 year's ago, so we were looking forward to an amazing New Year's celebration. The reason why we chose Cunard is that we love dancing, and Cunard is almost ... Read More
We spent 5 nights on New Year's Cruise on QV. We have been on QM2 4-5 year's ago, so we were looking forward to an amazing New Year's celebration. The reason why we chose Cunard is that we love dancing, and Cunard is almost the only Cruise line that caters for dancers. The Queens room is a fantastic venue, but the music was really disapointing. The Queens room orchestra doesn't reaally have any idea about ballroom dancing music and even less about latin music. Most of it was some kind of boring jazz of which they tried to make latin music by adding very vague basic latin rhythm. Most of their songs had extended jazz style solos that had nothing to do with either latin or ballroom dancing music. The Singer was propably the worst I ever heard. As I spoke with some of our fellow passagers who spent a lot of time on yte dance floor, they all shared my opinion. The band and DJ at Hemispheres played some real nice music for dancing and even asked what we wanted to hear, which saved the Cruise as far as dancing. I have red lots of comments about the quality of Cunard getting worse since it was bought by Carnival. Sadly, I'm inclined to aggree with those comments. I*m not saying that the food was bad (eccept one occasion) but it was nowhere close to what I expected after being on QM2..It was just average, no better than RCL or Costa- Our stateroom was very nice as expected, no complaints there. The service everywhere on board was friendly. Only the sommerlier at Britannia restaurant was slow. Tthe final evening he showed up when we had finished our apetizers, so we decided not to bother him and drank water . I have never complained about the system with gratuities being added to the bill automatically. This time however I asked Cunard to remove it ftom my bill.(which they did). The reaso for that was, that as a gift from our travel agent we got a voucher for de luxe canapes. We told the room service that we wanted them on New years eve. The room attendant got the signed voucher from our stateroom, but we never got the canapes. We did enjoy our Cruise and had (mostly) a good time, but as said, being on Cunard we expected more. Never say never again, but I don't think that Cunard will be our first choise in the future. Read Less
Sail Date: December 2014
We did a back to back starting on the 7th December and finishing on the 29th December. Embarkation was okay, as we had booked the Hilton cruise package we had to arrive when the coach brought us which wasn't the time on our ticket. ... Read More
We did a back to back starting on the 7th December and finishing on the 29th December. Embarkation was okay, as we had booked the Hilton cruise package we had to arrive when the coach brought us which wasn't the time on our ticket. We got there about 12 and all the booking/reception staff were all at their stations with everyone waiting over half an hour before they started loading by priority passengers then followed by the ABC cards etc. As they have now changed the security layout at Ocean terminal there were more scanners and no delays, excellent. The ship lived up to our expectations, decorations in the grand lobby were lovely, elsewhere there were Christmas trees and more poinsettias than we have ever seen in one place at one time. Easy access to everything on board however over the two cruises it was the coldest ship we have ever been on. If they didn't wan't to turn the heating up all they had to do was switch off the air con, despite mentioning the coldness nothing was done about it. We had an oceanview cabin on lower deck 1 which was spacious with a large settee, plenty of wardrobe space, bed was so comfy and the pillows to die for shame about the TV, so old and dated it really needs to be replaced. We were in Brittania restaurant lst sitting and was okay certainly no better than P&O or Princess. Entertainment ,well, we had Leon St Croix on the first cruise and Sally Sagoe on the second cruise as cruise directors. The entertainment team compared to P&O and Princess were poor, one or two did stand out but the majority were just along for the cruise. The Cunard singers and dancers were just average they could have danced and sang the same to each production they were that boring. We did have a couple of good acts The Opera Boys for one. Back to the CDs, Leon was okay Sally should hang up her boots, what a waste of space, just our opinions. The cruise did not say anything about them being a 'ballroom' cruises but every night the Queens room wasn't used for anything other than ballroom, the odd occasion was the resident band Synergy doing a spot e.g Abba night. We feel this venue could be used far more productively if used for other than dancing all the time. Disembarkation was an absolute shambles. No senior officers in sight only junior and entertainment staff marshalling people. We have cruised with 8 different cruise lines and 30 cruises and Cunard nil points. As you can guess they won't be getting any more of our money. This is just our opinions as experienced cruisers. Read Less
1 Helpful Vote
Sail Date: December 2014
Just returned from a 10 night Cunard cruise on Queen Victoria, our 1st and last. We booked about 12 months ago and were allocated cabin on deck 8 near a lift which we requested. When we got on board we found that we had been given an ... Read More
Just returned from a 10 night Cunard cruise on Queen Victoria, our 1st and last. We booked about 12 months ago and were allocated cabin on deck 8 near a lift which we requested. When we got on board we found that we had been given an upgrade to an outside cabin which was further away from a lift and had a lifeboat in front of the window, this wasn`t a real problem and the cabin was slightly larger than our previous one. The problem was nobody had told the people responsible for delivering the luggage and it was just before dinner that we received our luggage. The food in the Lido buffet was fine and in the main restaurant some days it was difficult to find anything on the menu that appealed and the portions were small. On the plus side the lunches in the bar were very good. The biggest disappointment was on the entertainment side . The guest entertainers were mediocre and the ships singers and dancers were poor and there is no designated cinema so if the entertainers are rehearsing there are no films shown. On 3 occasions the main ballroom was closed to all but the Cunard Loyalty Club for an hour so that they could have drinks with the captain. During the day there was little to do, the quizzes lasted only about 10 minutes and the deck games the same. How many people on board want to learn to Fence, fold napkins or tie scarves? Far more thought is required by the entertainments manager and his staff with regard to the entertainment provided and the timing of it as deck games etc were regularly timed so that they finished 15 minutes before you were due to go to the 1st dinner sitting. The good news is the entertainments manager is leaving the Q Vic and going to the Q Eliz. The bad news for the Q Liz is He`s coming.   Read Less
1 Helpful Vote
Sail Date: December 2014
We have just returned from our Christmas Cruise on Queen Victoria to Madeira and the Canary Islands. We travelled to Southampton the day before and stayed at the Meon Valley Marriott Hotel. This included a nights stay and car parking for ... Read More
We have just returned from our Christmas Cruise on Queen Victoria to Madeira and the Canary Islands. We travelled to Southampton the day before and stayed at the Meon Valley Marriott Hotel. This included a nights stay and car parking for the duration of the cruise, transfer to and from the ship and the cost was £70 per person. A lovely Hotel and golf complex. The first day at sea was very rocky across the bay of biscay and 3 out of 4 of us were very unwell. We did get some bands and sea sickness pills from reception which thankfully helped. The ship is very elegant and especially so at Christmas. Food in the Britannia restaurant was good and we used it for breakfast, lunch and dinner. Service on Cunard is very good and much better than a lot of other ships. The first 3 days were at sea until we arrived in Madeira. This is a lovely island that we had been to before and really enjoy. We did our own thing here and it was easy to get a taxi. Our driver charged $20 each and took the 4 of us to Monte Gardens which is well worth a visit (very hilly) we spent an hour and a half there and then the taxi took us to the ride in the basket down 2k of steep hilly roads.It was great and at the bottom we purchased a photo taken halfway down for just 10 euros. We were met again by our taxi and taken on a lovely ride to the other side of the island to a new viewing point where you stand on glass very high above the cliffs. Then on to a lovely fishing village where Winston Churchill stayed and did a lot of his paintings. We returned to the ship after about 5 hours. This was a great way to see a lot more of the island and far less expensive than the ships tours. Tenerife was the next port and we did do the ships tour to Loro Parque. Again we had been there before but enjoy it each time especially the penquins and sea life shows. La Palma is a very small island and here we did our own thing and just wandered around the town and sea front which are only a few minutes walk from the ship. Lanzarote was to be the next port of call however, according to the captain the wind was too strong to get us into port safely although 2 other ships had beaten us to it. So another day at sea. La Coruna in Spain was the last port of call. Here we did a ships tour to Santiago de Compostillo. About an hour in the coach to this very old Spanish City that is a pilgrimage site 3rd only to Jerusalem and Lourdes. Very rough again across that wretched bay but the bands and pills did there job! The entertainment on the ship was very good. The Singers and dancers in the theatre were brilliant and I would go as far as to say the best we have ever seen on a ship. The Opera Boys were wonderful and 3 girls from west end shows were great. There was always something to do during the days at sea and 2 of us did the Watercolour Art classes which although not very good at it I really enjoyed and went to five 2 hour classes. Patricia was a great teacher. The evenings in the Queens room were a little disappointing as they had an American singer who sang dreary jazz type songs and we found it boring but that was just our opinion. It is wonderful to have a full size dance floor on a ship. Don't dance but love to watch. Now for the gripes - The price of photos was the highest we've ever seen. $34.99 for formal evening photos and $24.99 for all the others. Didn't buy any. The most annoying thing of all was the lectures about Concorde had been really great and we had seen 3 of them. We were looking forward to the last one which should have been on the last sea day and was to be about the crash and the reasons behind taking it out of service. It wasn't shown! No explanation and despite several enquiries including to the entertainment manager who looked suprised when we asked (surely she is in charge) I told her it was like reading a book and finding the last chapter ripped out. Most annoying. It was a good "voyage" as Cunard prefer to call it but 7 days at sea out of 12 rather too many. We met some lovely people and enjoyed our Christmas break. Lastly, on arriving at Southampton we should have disembarked in groups according to your luggage label colour and ours was 9am. However, there was an announcement that there was a 20 minute delay and that was actually an hour with no explanation whatsoever. People were getting very twitchy with taxis booked etc and would have understood the situation had been explained. Read Less
1 Helpful Vote
Sail Date: December 2014
just returned from the New Year cruise on Q Victoria and had a fantastic time. We were in Amsterdam on New Years Eve and the ship remained on UK time throughout the voyage so that we could enjoy the Magnificent fireworks in Amsterdam at ... Read More
just returned from the New Year cruise on Q Victoria and had a fantastic time. We were in Amsterdam on New Years Eve and the ship remained on UK time throughout the voyage so that we could enjoy the Magnificent fireworks in Amsterdam at midnight Dutch time before coming inside to celebrate all over again on UK time ... A great idea! We were on 2nd sitting in Britannia and the food was excellent the whole time - possibly the best we have experienced since the QE2 days. Entertainment, however wasn't quite as good -the 4Tunes were superb and did a great job on NYE, but an ageing David Copperfield (not the illusionist unfortunately ... The other one) was pretty poor and the Cunard singers and dancers were just average. Sally Sagoe is pitiful and her morning show is torture to watch ... Not a patch on some of the other Entertainment Directors we have seen on Cunard. Having said that, we still had a great time. Read Less
1 Helpful Vote
Sail Date: December 2014
We have just returned from our second cruise on the Queen Victoria and what a shock. What has happened to this cruise ship? The waiters, cabin crew and cleaners on board were friendly, efficient and and very helpful, but those higher up ... Read More
We have just returned from our second cruise on the Queen Victoria and what a shock. What has happened to this cruise ship? The waiters, cabin crew and cleaners on board were friendly, efficient and and very helpful, but those higher up in jackets, need to learn from their junior staff and learn how to be pleasant and helpful. Where do they go as they are not found on board ship with the passengers. The Reception desk answered questions briefly but were very aloof and unfriendly. The entertainment was very hard to find. The lounges and bars deserted except for the odd 10 minute quiz in the bar. The theatre, which on the last cruise was wonderful, was very poor, with the exception of a brilliant comedian/pianist and west end billed singer/pianist. Two hours of brilliance. The on board singers and dancers gave more or less the same performance each night and got very boring. Restaurants: The lido food was very good and offered an array of good choices, but the Britannia Restaurant was poor. Very hard to find a pleasing dish on the menu and food was rationed. We are now experiencing the unpleasant practice of paying in US dollars and having $11.50 per person per day gratuities added to our onboard account immediately we arrive on board. $230.00 dollars for a couple for ten days, and they add a 15% service charge to all drinks which you buy on board. Why don't we just pay the staffs wages, while we are at it. We asked for the gratuities to be taken from the account as we prefer to pay for the service which we are given from the staff directly to them. Please Cunard, would you please be honest and add these charges to the cruise costs, so that the we know where we are from the minute we book the cruise. Everyone we spoke to were of the same opinion, so we are not alone in our request. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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